This action might not be possible to undo. Are you sure you want to continue?
: Note: Read all the questions carefully, and attempt every question: A. Multiple Choice Questions /10
1. The _____ stage in group development which is characterized by uncertainty. a. b. c. d. norming storming forming performing
2. _____ is an attribute of work teams which results in a level of performance that is greater than the sum of the individual inputs.
a. b. c. d.
Synergy Enthusiasm Energy Initiative
3. ____ research emphasizes style; whereas research on ____ focuses on tactics for gaining compliance. a. b. c. d. Power; persuasion Communication; politics Leadership; power Politics; leadership
4. Institutionalization is the process through which _____. a. b. c. d. individuals become a part of an organization an organization takes on a life of its own an individual is offered a life-time position an organization employs a critical mass of people
c. c. span of control division of labour unity-of-command job grouping 7. ____ groups are defined by the organization's structure. b. a. Change agents Innovators Team leaders Consultants 6. b. The _____ model is effective at describing decision-making within temporary groups. d. Informal Formal Friendship Interest 9. b. d. d. a. _____ teams go farther than problem-solving teams in getting employees involved in workrelated decisions and processes. Work specialization is also referred to as _____. a. b. Problem identification Self-managed Virtual Cross-functional . c. b.5. a. _____ are responsible for initiating and managing change within an organization. c. c. particularly those with deadlines. d. a. punctuated-equilibrium authority structure formal regulation performance evaluation 8. d.
b. b. 15. The larger the group. Which is NOT one of the three primary factors that differentiate virtual teams from face-to-face teams? a. c. b. c. d. d. Problem-solving skills Technical expertise Interpersonal skills All of the above 12. d. c. Avoidance of ______ is why most organizations develop multiple suppliers rather than give their business to only one. c. Group size is not a determinant of individual productivity. d. c. a. Increases in group size are inversely related to individual performance. The absence of nonverbal and paraverbal cues Limited social contact Increased social rapport The ability to overcome time and space constraints 11. b. _____ refers to the attitudes and behaviours that are consistent with a role. a. Which of the following skills is required for an effective team? a.10. b. d. Total productivity tends to decline in large groups. the greater the individual productivity. c. Role perception Role identity Role expectations Role conflict 13. knowledge dependency power independence . What is the relationship between size and group performance? a. a. Norms Stereotypes Role expectations Role perceptions 14. b. _____ describe how others believe you should act in a given situation. d.
b. Personality traits Perceived alternatives Level of trust Expectations of success 20. d. d. d. Most studies confirm that the concept of _____ is central to understanding sexual harassment. _____ is the only power tactic that is effective across organizational levels. ______ occurs when people within organizations use whatever influence they can to taint the facts to support their goals and interests. a. cohesiveness loyalty quality organizational commitment . c. _____ is the process by which individuals attempt to control the impressions others form of them. a. Power Sex Politics Locus of control 18. c. b. Politicking Forming coalitions Playing hardball Facilitating teamwork 19. a. a. b. c. d. Consultation Rational persuasion Pressure Exchange 17. b. d. Impression management Misdirection Defence behaviour Perception management 21. Which of the following is NOT an individual factor related to political behaviour? a. c. b. a.16. A strong culture builds all of the following EXCEPT ____. c. d. b. c.
All of the following serve to sustain a culture EXCEPT _____. A group of key employees is resisting the change. 24. c. Which of the following is NOT a way that culture is created? a. b. a. Stan is giving them a key role in the change decision. The founders' own behaviour acts as a role model that encourages employees to identify with them and thereby internalize their beliefs. d. Stan is trying to implement a new organizational structure at his company. _____ is the process that adapts employees to the organization's culture. a. movement to a new state retrograde to an old state making a new change permanent training employees for change . c. He doesn't really value their opinion. c. it increases consistency of behaviour the environment is dynamic management is incompetent it reduces ambiguity 23. c. but wants their endorsement. d. d. d. Founders poll early employees to determine the appropriate cultural values. d. a. Training Mentoring Socialization Communicating 26. c. Stan is using the change strategy of _____.22. b. b. d. Culture is most likely to be a liability when _____. b. b. In an attempt to "buy off" the leaders. selection formalization socialization top management 25. Founders indoctrinate and socialize employees to their way of thinking and feeling. a. b. education cooptation negotiation coercion 27. Founders hire and keep employees who think and feel the way they do. c. a. Refreezing involves _____.
c. b. b. c. b. c. a change process based on the systematic collection of data and then selection of a change action based on what the analyzed data indicate d. Sensitivity training Intergroup development Process consultation Appreciative inquiry . _____ is a paradigm that values human and organizational growth. a financial analysis tool used to evaluate the areas of the organization with the greatest potential for change b. a. a. a. John Kotter's _____ for implementing change builds on Lewin's three-step model. all of the above 30. _____ uses high-interaction group activities to increase trust and openness among team members. d. collaborative processes. d. a change process that focuses on the forces driving change and the forces restraining change c. _____ seeks to identify the unique qualities and special strengths of an organization and build on these to improve performance. Sensitivity training Process consultation Intergroup development Team building 32. a. c. d. action plan implicit strategy refreezing model 8-step plan 29. What of the following best describe action research? a. and a spirit of inquiry.28. d. b. Organizational development Change management Action research Employee wellness 31.
38. d. virtual organization team structure matrix bureaucracy 36. and length of service of team members. _____ considers the age. a. c. c. matrix organization bureaucracy simple structure team structure 34. simple structure bureaucracy matrix structure virtual organization 35.33. c. a. a. b. a. educational level. The ____ is characterized by highly routine operating tasks achieved through specialization. b. A strategy used to build group cohesiveness. Which of the following best describes brainstorming? a. sex. b. The ____ violates the unity-of-command concept. race. d. A process for generating ideas. d. A technique that tends to restrict independent thinking. b. d. b. Diversity training Cognitive dissonance Cohorts Organizational demographics . d. d. The boundaryless organization relies heavily on _____. A strategy when group members cannot agree on a solution. c. c. The ____ is also called the network or modular organization. information technology vertical boundaries horizontal boundaries external boundaries 37. b. c. a.
mechanistic model organic model technology model boundaryless organization B) Short Questions Answer the following questions in not more than 3-4 lines. c. a limited information network. The _____ is a structure characterized by extensive departmentalization. double-loop learning single-loop learning survey feedback organizational development 42. d. Focus on individual development Employee empowerment Censorship of employee expression Trust and openness 41. c. the correction process relies on past routines and present policies. c. d. d. _____ illustrates a process loss as a result of using teams. When errors are detected in _____. high formalization. a. d. and centralization. a. b. b. b. 1) 2) 3) 4) 5) What is the difference between groupthink and groupshift? Differentiate between good and bad stress? What are the characteristics of a spiritual organization? What is a team and what are its different types?? What is a boundaryless organization? /10 . b. Synergy Social loafing Diversity Demographics 40.39. c. Which of the following is NOT a characteristic of a spiritual organization? a. a.
What is work specialization? What are the advantages and disadvantages of work specialization? what tactics can an organization use to overcome resistance to change? . 2. /15 Define a group? Explain the stages of group development. 3.SECTION B Answer the following questions in detail 1.