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SYMPTOMS When you try to send and receive e-mail, you may receive an error message that r...

When you try to send and receive e-mail, you may receive an error message that resembles one of the following:

No connection could be made because the target machine actively refused it. The server could not be found. (Account:account name, POPserver:'mail', Error Number: 0x800ccc0d) Task 'server name - Sending and Receiving' reported error (0x800ccc0f): 'The connection to the server was interrupted. If this problem continues, contact the server administrator or Internet service provider (ISP). The server responded: ? K' Your server has unexpectedly terminated the connection. Possible causes of this include server problems, network problems, or a long period of inactivity. Account. account name, Server: 'server name', Protocol: POP3, Server Response: '+OK', Port: 110, Secure(SSL): No, Error Number: 0x800ccc0f Task 'SMTP server name - Sending and Receiving' reported error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact the server administrator or Internet service provider (ISP).' The operation timed out waiting for a response from the receiving (POP) server 0x8004210a A time-out occurred while communicating with the server 0x800ccc19

You may also receive an error message that includes one or more of the following error codes:

0x800ccc15 0x80042108 0x800ccc0e 0x8004210b 0x800ccc0b 0x800ccc79 0x800ccc67 0x80040900 0x800ccc81

For more information about error codes accompanied by time-out messages, see the "More Information" section.

CAUSE

These error messages may occur if Microsoft Outlook or Microsoft Outlook Express...
These error messages may occur if Microsoft Outlook or Microsoft Outlook Express cannot establish a connection with your e-mail server. These error messages are frequently caused by one of the following:

You are not connected to the Internet or a network, or your mail server is temporarily unavailable. Your account settings are incorrect. Your user profile in Outlook is damaged. An e-mail item on your POP3 server is damaged. The configuration of your AV software is incorrect. Outlook Express was removed from the computer or the installation is damaged. The configuration of your personal firewall software is incorrect.

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RESOLUTION The methods described in this article are for both beginning and advanced users....
The methods described in this article are for both beginning and advanced users. The most common causes of these error messages are problems with Internet connectivity and account settings configured incorrectly in Outlook or Outlook Express. First, verify that you are connected to the Internet. To do this, go to method 1.

Method 1: Verify that you are connected to the Internet


To verify that you can connect to the Internet and that your mail server was not temporarily unavailable, follow these steps: 1. Start an Internet browser, such as Internet Explorer. 2. Type one of the following addresses in the address bar. o http://www.microsoft.com o http://www.msn.com o http://www.live.com If you continue to experience network connectivity problems when you type one of these addresses in the Address bar, view the following article for more information about how to troubleshoot Internet connectivity problems:

936211 (http://support.microsoft.com/kb/936211/ ) How to troubleshoot network connectivity problems in Internet Explorer If you successfully connected to the Internet, go to step 3. 3. Send yourself a test e-mail to verify that you can send and receive e-mail messages without receiving an error message. 4. If your test was successful, you are finished. If you still receive an error message, go to method 2 to verify your account settings. For more information on Outlook 2007 switches visit: http://office.microsoft.com/enus/outlook/HP012185891033.aspx (http://office.microsoft.com/enus/outlook/HP012185891033.aspx)

Method 2: Verify your account settings


Follow these steps to create a new e-mail profile in Outlook 2007 and in Outlook 2003: 1. Click Start, and then click Run. 2. Copy and paste (or type) the following command in the Open box and then press ENTER: control panel 3. If you are in Classic View, double-click Mail. The Mail Setup dialog box opens. Go to step 5. 4. If you are in Category View, under Control Panel, click Switch to Classic View, and then double-click Mail. The Mail Setup dialog box opens. 5. In the Mail Setup dialog box, click Show Profiles. 6. On the General tab, under When starting Microsoft Office Outlook, use this profile, click Prompt for a profile to be used, and then click Add. 7. In the Profile Name box, type the name that you want to use for the new e-mail profile, and then click OK. 8. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next. 9. Click the appropriate server type for your new e-mail account, and then click Next. 10. Type your account information in the required boxes, and then click Next. 11. Click Finish, and then click OK. Note By default, both the Outlook Address Book and the personal folders (.pst) files are automatically added to each new e-mail profile, except for those e-mail profiles that are created in Microsoft Exchange Server. By default, .pst files are not added to each new e-mail profile in Exchange Server.

For information about what settings should be checked in Outlook, view the following article in the Microsoft Knowledge Base: 287532 (http://support.microsoft.com/kb/287532/ ) How to configure Internet e-mail accounts in Outlook

For information about what settings should be checked in Outlook Express 6.0, view the following article in the Microsoft Knowledge Base: 171163 (http://support.microsoft.com/kb/171163/ ) How to configure Outlook Express 6.0 for Internet mail If this method worked for you, you are finished. If this method did not work for you, and you are comfortable performing advanced troubleshooting techniques, go to the "Advanced troubleshooting" section. If you are not comfortable with advanced troubleshooting, you can go to the "Next Steps" section for additional resources that might be able to help. Back to the top

Advanced troubleshooting
IIf you still have problems sending and receiving mail after you have verified your email server settings with your e-mail service provider, the following steps provide advanced troubleshooting. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact Support. For information about how to do this, visit the following Microsoft Web site: http://support.microsoft.com/select/?target=hub (http://support.microsoft.com/select/? target=hub) Perform the following methods in order. If one method does not resolve the issue, move on to the next one. The methods are as follows: Method 1: Start Outlook in safe mode Method 2: Create a new e-mail profile Method 3: Delete suspicious messages from your mailbox Method 4: Check your antivirus vendors Web site for additional suggestions Method 5: Remove, and then reinstall Outlook Express Method 6: Verify that all SMTP e-mail addresses in a distribution list are valid Method 7: Examine the configuration of your firewall software

Method 1: Start Outlook in safe mode


To start Outlook in safe mode: Windows Vista 1. Click Start. 2. Type outlook.exe /safe in the Start Search box. 3. Press Enter. Windows XP, Windows Server 2003, or Windows 2000 1. 2. 3. 4. Click Start. Click Run. Type outlook.exe /safe. Click OK.

Starting Outlook in safe mode starts Outlook without add-ins, the preview pane, or toolbar customizations and could indicate a damaged profile or conflicting third-party application or add-in. See method 2 to create a new e-mail profile. To obtain help in identifying a conflicting application or add-in, you may want to contact Support.

Method 2: Create a new e-mail profile


You may be able to resolve these problems by creating a new e-mail profile. For more information about how to create profiles in Outlook, click the following article numbers to view the articles in the Microsoft Knowledge Base: 829918 (http://support.microsoft.com/kb/829918/ ) How to create a new e-mail profile in Outlook 2007 and in Outlook 2003 287072 (http://support.microsoft.com/kb/287072/ ) How to create a new e-mail profile for Outlook 2002 195718 (http://support.microsoft.com/kb/195718/ ) How to create a new e-mail profile in Outlook 2000

Method 3: Delete suspicious messages from your mailbox


If there is a damaged message in your mailbox, you can resolve this by doing one of the following:

Contact your ISP and ask them to delete any suspicious e-mail. Delete any suspicious e-mail by accessing your mailbox by using your ISP's Webbased e-mail program.

Method 4: Check your antivirus vendor's Web site for additional suggestions
If your antivirus solution includes an e-mail scanning feature, you may have to perform additional configuration tasks to use Outlook or Outlook Express with the antivirus e-mail scanning feature. Antivirus software that is known to have caused this problem includes products by the following vendors:

Symantec (Norton) McAfee Trend Micro (PC-cillin) Panda

For more information, visit one of the following Web sites for your antivirus software: Symantec: http://www.symantec.com/support (http://www.symantec.com/support) For more information on How to use Office programs with the Norton AntiVirus Office plug-in : http://support.microsoft.com/kb/329820 (http://support.microsoft.com/kb/329820/en-us) McAfee:

http://support.microsoft.com/kb/329820/en-us (http://us.mcafee.com/root/support.asp? cid=9045) Trend Micro: http://esupport.trendmicro.com/support/supportcentral/supportcentral.do?id=m1 (http://esupport.trendmicro.com/support/supportcentral/supportcentral.do?id=m1) Panda: http://www.pandasecurity.com/homeusers/support (http://www.pandasecurity.com/homeusers/support) Note An antivirus program helps protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled. For more information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base: 129972 (http://support.microsoft.com/kb/129972/ ) Computer viruses: description, prevention, and recovery Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Method 5: Remove and then reinstall Outlook Express


If Outlook Express was removed from your computer or the installation of Outlook Express is damaged, Outlook will not function correctly and may generate one of the error messages that are mentioned in the "Symptoms" section. To resolve this problem, reinstall Outlook Express. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base: 318378 (http://support.microsoft.com/kb/318378/ ) How to reinstall or repair Internet Explorer in Windows XP For more information explaining why Outlook Express is required to use Outlook, click the following article number to view the article in the Microsoft Knowledge Base: 230076 (http://support.microsoft.com/kb/230076/ ) Outlook 2000 requires Outlook Express

Method 6: Verify that all SMTP e-mail addresses in a distribution list are valid
If one SMTP address in a distribution list is corrupted or incorrectly formed, error 0x8004210b can occur. Examine all addresses in the distribution list to verify that they are correct. Additionally, you can send individual test messages to each distribution list member to determine the bad address.

Method 7: Examine the configuration of your firewall software


Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this

workaround at your own discretion. Use this workaround at your own risk. Important These steps may increase your security risk. These steps may also make the computer or the network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you decide to implement this process, take any appropriate additional steps to help protect the system. We recommend that you use this process only if you really require this process. Configure your firewall software to grant access to the Internet for the following files:

For Outlook Express: Msimn.exe For Outlook: Outlook.exe

By default, most e-mail clients have outgoing access on port 25 and incoming access on port 110. For more information about the ports that communicate with your e-mail server, contact your ISP or system administrator. Firewall software that is known to have caused this problem includes products by the following vendors:

McAfee Symantec ZoneLabs Cisco Sygate Sonicwall Freedom Security Zero Knowledge

McAfee Personal Firewall


Check your configuration settings in the McAfee Personal Firewall program and make sure that Microsoft Outlook or Microsoft Outlook Express has full access. For more information about how to configure McAfee Personal Firewall, visit the following McAfee Web site: http://www.mcafee.com (http://www.mcafee.com) Or, you can remove and reinstall the McAfee Personal Firewall program. The reinstallation process recreates the program signature file that is used by the firewall. Additionally, this process makes sure that both Outlook and Outlook Express are included in the list of programs where Internet access is permitted.

Norton Personal Firewall (Symantec)


If you are running Norton Personal Firewall 2002, Norton Internet Security, or Norton SystemWorks software by Symantec, contact Symantec product support for upgrade or

reconfiguration instruction to resolve your problem. For more information about how to contact Symantec, view the Symantec contact information at the following Symantec Web site: http://www.symantec.com/feedback/contactus.jsp (http://www.symantec.com/feedback/contactus.jsp) Back to the top

MORE INFORMATION If the error code is accompanied by a time-out error message, you may be able to...
If the error code is accompanied by a time-out error message, you may be able to resolve this problem by increasing the server time-out setting in Outlook or Outlook Express. To increase the server time-out setting, use the following method that is appropriate for your version of Outlook or Outlook Express.

Outlook 2000 Corporate or Workgroup mode (CW)


1. 2. 3. 4. 5. Start Outlook. On the Tools menu, click Services. On the Services tab, select Internet E-mail, and then click Properties. Click the Advanced tab. Gradually increase the server time-out setting until the problem is resolved.

Outlook 2000 Internet Mail Only (IMO)


1. 2. 3. 4. 5. Start Outlook. On the Tools menu, click Accounts. Select the target account, and then click Properties. Click the Advanced tab. Gradually increase the server time-out setting until the problem is resolved.

Outlook 2002 and Outlook 2003


1. 2. 3. 4. 5. 6. 7. Start Outlook. On the Tools menu, click E-mail Accounts. Click View or change existing e-mail accounts, and then click Next. Click your POP3 account, and then click Change. Click More Settings. Click the Advanced tab. Gradually increase the server time-out setting until the issue is resolved.

Outlook 2007
1. 2. 3. 4. 5. 6. Start Outlook. On the Tools menu, click Account Settings. Click to select the target POP3 account, and then click Change. Click More Settings. Click the Advanced tab. Gradually increase the server time-out setting until the issue is resolved.

Outlook 2010
1. 2. 3. 4. 5. 6. 7. Start Outlook. On the Files menu, click Info. Click Account Settings, and then select Account Settings from the list. Click to select the target POP3 account, and then click Change. Click More Settings. Click the Advanced tab. Gradually increase the server time-out setting until the issue is resolved.

Outlook Express 5.x and 6.0


1. 2. 3. 4. 5. 6. Start Outlook Express. On the Tools menu, click Accounts. Click the Mail tab. Click your POP3 account, and then click Properties. Click the Advanced tab. Gradually increase the server time-out setting until the problem is resolved.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products. Back to the top

NEXT STEPS If these methods did not work for you, you can use the Microsoft Customer Suppor...
If these methods did not work for you, you can use the Microsoft Customer Support Services Web site to find other solutions to your problem. Some services that the Microsoft Customer Support Services Web sites provide include the following:

Searchable Knowledge Base (http://support.microsoft.com/search/?adv=1) : Search technical support information and self-help tools for Microsoft products.

Solution Centers (http://support.microsoft.com/select/?target=hub) : View productspecific frequently asked questions and support highlights. Microsoft Customer Support Newsgroups (http://www.microsoft.com/communities/newsgroups/default.mspx) : Contact counterparts, peers, and Microsoft Most Valuable Professionals (MVPs). Other Support Options (http://support.microsoft.com/default.aspx?pr=csshome) : Use the Web to ask a question, contact Microsoft Customer Support Services, or provide feedback.

If you continue to have problems, you might want to contact Support: http://support.microsoft.com/contactus (http://support.microsoft.com/contactus)

APPLIES TO

Microsoft Outlook 2010 Microsoft Office Outlook 2007 Microsoft Office Outlook 2003 Microsoft Outlook 2002 Standard Edition Microsoft Outlook 2000 Standard Edition Microsoft Outlook Express 5.5

How to Generate a Sample of Outlook Fields


Before you edit your data source, it may be helpful to generate a sample of the fields that are used in Outlook. To do this: For Microsoft Outlook 2010: 1. If it is present, remove the current binary mapping file, "Comma Separated Values (Windows).adr," that is located in the Windows\Application Data folder. After you remove this file, the file is rebuilt. 2. Right-click the Outlook folder that you want to use, and then click New Folder on the shortcut menu. 3. Click the File tab, and then select Options. 4. Select Advanced in the navigation pane (left pane). 5. In the Export section, click the Export button. 6. Click Export to a File, and then click Next. 7. In Create a file of Type, click Comma Separated Values (Windows), and then click Next. 8. In the Select folder to export from list, click to select the folder that you created in step 2, and then click Next. 9. In the Save exported file as box, type a name for the file, and then click Browse to select a folder to save the file in. 10. Click OK to save the exported file, click Next, and then click Finish.

For Microsoft Outlook 2007 and Microsoft Outlook 2003: 1. If it is present, remove the current binary mapping file, "Comma Separated Values (Windows).adr" located in the Windows\Application folder. This procedure rebuilds this file. 2. On the View menu, click Folder List if it is not already displayed. 3. In the Folder List, right-click the Outlook folder that you want to use, and then click New Folder on the shortcut menu. 4. Give this temporary folder a descriptive name, and then click OK. You may delete this folder after the sample fields file is created. 5. On the File menu, click Import And Export. 6. Click Export to a File, and then click Next. 7. In Create a file of Type, click Comma Separated Values (Windows), and then click Next. 8. In Select folder to export from, click to select the folder that you created in step 2, and then click Next. 9. In the Save exported file as, type a name for the file, and the click Browse to select a folder to save the file in. 10. Click OK to save the exported file, click Next, and then click Finish. The resulting comma-separated values file contains the fields that Outlook uses for the folder that you selected. Repeat this step as necessary for each type of data that you want to import. While you familiarize yourself with the Outlook field labels, note that precise spelling is necessary. For example, when defining electronic mail addresses, Outlook uses the spelling, "e-mail" (without quotation marks). Back to the top

How to Import Text Data


To import data from a text file, follow these steps: For Outlook 2010: 1. 2. 3. 4. 5. 6. 7. 8. Click the File tab, and then select Options. Select Advanced in the navigation pane (left pane). In the Export section, click the Export button. In the Choose an action to perform list, click Import from another program or file, and then click Next. In the Select file type to import from list, click the file type that matches your data, and then click Next. In the File To Import box, type the path and the file name of the file that you want to import, or click Browse to locate the file, and then click Next. In the Select Destination Folder list, click the folder that you want to import to, and then click Next. Confirm that the destination folder is correct, and then click Finish.

For Outlook 2007 and Outlook 2003:

1. On the File menu, click Import And Export. 2. In Choose an action to perform, click Import from another program or file, and then click Next. 3. In Select file type to import from, click the file type that matches your data, and then click Next. 4. In File To Import, type the path and file name of the file that you want to import, or click Browse to navigate to the file, and then click Next. 5. In Select Destination Folder, click the folder that you want to import to, and then click Next. 6. Confirm that the destination folder is correct, and then click Finish. Back to the top

How to Export Text Data


To export text data, follow these steps: For Outlook 2010: 1. 2. 3. 4. 5. 6. 7. 8. Click the File tab, and then select Options. Select Advanced in the navigation pane (left pane). In the Export section, click the Export button. In the Choose an action to perform list, click Export to a file, and then click Next. In the Create a file of type list, click to select a format for the file that you want to export, and then click Next. In the Select folder to export from list, click the folder that you want to export, and then click Next. In the Save exported file as box, type the path and file name for the file that you want export, and then click Next. Confirm the action, and then click Finish.

For Outlook 2007 and Outlook 2003: 1. On the File menu, click Import And Export. 2. In Choose an action to perform, click Export to a file, and then click Next. 3. In Create a file of type, click to select a format for the file that you want to export, and then click Next. 4. In Select folder to export from, click the folder you that want to export, and then click Next. 5. In Save exported file as, type the path and file name for the file that you want export, and then click Next. 6. Confirm the action, and then click Finish. Back to the top

APPLIES TO

Microsoft Outlook 2010 Microsoft Office Outlook 2007 Microsoft Office Outlook 2003

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Services that do not coexist with Outlook

SYMPTOMS If cc:Mail, Microsoft Mail, NetFolders, Microsoft Fax or Winfax Starter Edition...
If cc:Mail, Microsoft Mail, NetFolders, Microsoft Fax or Winfax Starter Edition (SE) services are present during the installation of Microsoft Outlook, you are presented with a choice to either remove the services while you install Outlook or Microsoft Outlook is disabled in the Microsoft Office XP installation. Back to the top

CAUSE This behavior occurs because Outlook does not support these services....
This behavior occurs because Outlook does not support these services. Back to the top

MORE INFORMATION When you attempt to update a previous installation of Outlook that contains ser...
When you attempt to update a previous installation of Outlook that contains services or add-ins for any of the following: cc:Mail, Microsoft Mail, NetFolders, Microsoft Fax or Winfax Starter Edition (SE), you receive the following choices in a dialog box: Microsoft Office XP Installation Setup has detected that you have one or more of the following features installed:

cc:Mail Microsoft Mail

Net Folders Microsoft Fax WinFax Starter Edition (SE)

These features are no longer supported in Outlook. If you continue the upgrade, you will no longer be able to use them. Would you like to continue the upgrade to Outlook? You can click either Yes or No in this dialog box. If you select to continue the upgrade, the services are removed. If you select to keep the services, Outlook is marked as "Not Available" in the Setup dialog box and is not installed. Back to the top

APPLIES TO

Microsoft Office Outlook 2007 Microsoft Office Outlook 2003 Microsoft Outlook 2002 Standard Edition

Troubleshooting - Outlook 2003

"Error 1919. Error configuring ODBC data source" error messages when you run the Setup program for Office Describes an error message that you receive when you install an Office program. You cannot connect over the Internet to Exchange Server 2003 from Outlook 2007 or from Outlook 2003 Describes a problem that occurs when Outlook 2003 cannot connect over HTTP to Exchange Server 2003. You are prompted for logon credentials multiple times. Requires that you add some registry values to the RPC registry key to resolve the problem. How to use the RPC Ping utility to troubleshoot connectivity issues with the Exchange over the Internet feature in Outlook 2007 and in Outlook 2003 Discusses how to use the RPC Ping utility to troubleshoot connectivity issues for Outlook. The PRC Ping utility is included with the Windows Server 2003 Resource Kit Tools. This article also lists the command line arguments of the utility. List of error codes and error messages for Windows Installer processes in Office 2003 products and Office XP products Lists the error codes and error messages that may appear may appear in the Windows Installer log file. The error code values and descriptions can help you diagnose installation problems. Spelling checker adds extra period to abbreviations in Outlook While performing a spelling check on an HTML mail message by using Microsoft Outlook, you notice that certain abbreviations that end with a period have an additional period appended. This behavior is a result of using the 32-bit dictionary from...

Mail forwarded to Internet by rule may fail in Outlook After creating an Inbox rule in Microsoft Outlook 2000, to forward mail to an Internet account, the rule does not appear to work, or after creating the rule and using it successfully for a while it stops working. The ability to forward mail to an... Unreliable read and delivery receipts in Outlook when sending messages to the Internet When you send a message to the Internet from Outlook, the tracking options may yield unexpected results. The result of the tracking options in Outlook varies, depending on the type of e-mail server receiving the message and the type of email... Error message: "Unable to save the moderated folder changes" in Outlook When setting up a custom response form with a moderated public folder, you may receive the following error message: Unable to save the moderated folder changes. The client was unable to successfully complete all of the requested operations. The... New Field button is unavailable in Show Field dialog boxes in Outlook When you use the Field Chooser or Show Fields options in Microsoft Outlook, the resulting dialog boxes may display the New Field button as dimmed (unavailable), or if available, when you click the New Field button, you may receive the following... How to add and delete holidays in the Calendar in Outlook Describes how to add and delete country-specific holidays in the Calendar in Outlook 2000. Also explains that if you add a same country's holidays more than one time, you may receive a "Holidays for <country> are already installed" error message. "Show this folder as an e-mail Address Book" check box is dimmed in Outlook Contact folder properties The Show this folder as an e-mail Address Book check box in the properties of your Microsoft Outlook Contact folder appears dimmed. This problem can occur in any of the following situations: You have not added the Outlook Address Book (OAB) as a... Cannot Customize Calendar Week Numbers for Fiscal Year When you try to set the starting week number in the Microsoft Outlook Calendar, there is no option to begin the numbering based on a fiscal year. Forwarded attachments in Outlook and Outlook Express do not include changes If you open an attachment in an Outlook or Outlook Express message, edit it, save the changes, and then forward it to another recipient, the changes are not saved and the recipient may receive the original version. No prompt to save, discard, or update a view As you change to a new view of a folder, Microsoft Outlook does not give you an option to save or discard changes that are made to the current view. Outlook automatically saves the current changes to the view. To return any view to its original... Problem exporting multi-line contact street addresses in Outlook When you export Microsoft Outlook Contacts in either a comma or tab separated

values format, any street addresses that contain more than one line are exported with carriage returns separating the multiple lines. This may result in a skewed output... Letter Wizard template does not display body text or graphics If you use a custom Letter Wizard template to create a letter to a Microsoft Outlook contact, the Wizard will not display any "boilerplate" text or graphics inserted in the template. The Letter Wizard strips out any text or graphic information... You receive the "One or more parameter values are not valid" error message when you update a task in Outlook Describes you cannot complete the update operation when you update a task in Outlook. This can occur when The Exchange Server mailbox or the Tasks folder on the server is corrupted. Requires you to repair or recreate the mailbox or the Tasks folder. No reminder for flagged messages in Outlook Describes how you cannot receive a reminder for flagged messages that have a past-due date and time. This issue occurs because the message is not in your delivery Inbox, and Outlook cannot monitor non-specific folders for reminders. You receive an error message when you try to synchronize your offline folder file if the Organizational Forms Library on your Exchange computer has been re-created or cannot be located Describes an issue where you receive a "Synchronization with the offline folder file could not be completed" error message when you try to synchronize your offline folder (.ost) file with your Exchange computer. Exchange client gets black and white bitmap from Lotus Notes An Exchange client may receive a message from a Lotus Notes originator containing a black and white bitmap image. The image likely originated as a screen capture (CRTL+PRINTSCREEN or ALT+PRINTSCREEN) pasted into a Lotus Notes message. The message... How to change your default e-mail client in Outlook After installing, Microsoft Outlook starts automatically when you connect to your Internet Service Provider (ISP) and check for mail. When you installed Outlook, Microsoft Internet Explorer was set to use Microsoft Outlook as your default email... Unable to group items by subject When you group items by subject in Microsoft Outlook, the items may not appear in the same group. For example, two e-mail messages with the same subject appear in two different groups when grouped by the Subject field. The subject of one of the... Mailto link starts Lotus Notes instead of Outlook When clicking Mailto links, Lotus Notes starts instead of Microsoft Outlook. Lotus Notes is set as the default mail program in Internet Explorer, or in the Mailto protocol, or in the Notes.ini file. Ensure that the program options are set... Request delivery receipts unavailable using POP3 or IMAP4 accounts In Microsoft Office Outlook 2003, Microsoft Outlook 2002, and Microsoft Outlook 2000, you cannot request delivery receipts. In Outlook 2000, this occurs with both

the Internet Mail Only (IMO) and the Corporate or Workgroup (CW) installation with... You cannot save an attachment with a long file name in Outlook Describes an issue that you cannot save an attachment with a long file name. A resolution is provided.