This action might not be possible to undo. Are you sure you want to continue?
a. G2C will aim at connecting citizens to government by talking to citizens and supporting accountability, by listening to citizens and supporting democracy, and by improving public services. b. It will involve better services to the citizens through single point delivery mechanism and will involve areas like: i. E-Citizen: 1. Under e-citizen integrated service centres will be created. The purpose of these centres will be to take over the various customer services in due course. 2. It will offer services like issue of Certificates, Ration Cards, Passports, Payment of Bills and taxes etc . These centres will become one-stop Government Shops for delivery of all services. ii. E-Transport: 1. The transport aspects that can be easily e-governed include: Registration of motor vehicles, Issue of driving licenses, Issue of plying permissions (Permits), Tax and fee collection through Cash and Bank Challans and Control of Pollution. iii. E-Medicine: 1. It will involve linking of various hospitals in different parts of the country and provide better medical services to the citizen. iv. E-Education: 1. E-Education will constitute various initiatives of educating the citizen and the Government with the various Information technologies v. E-Registration: 1. E-Governing the registration and transfer of the properties and stamp duty to be paid thereon will bring substantial reduction of paper work and reduce the duplicating of entries. 2. Further the transparency in work will increase and the overall time of process registration will reduce. c. The spirit behind G2C services will encompass all the services that the Government is delivering to its citizens. 2. C2G: a. C2G will mainly constitute the areas where the citizen interacts with the Government.
The second database will be of criminals. 3. It will involve networking all Government offices so as to produce synergy among them. a. Census where he provides information about himself to the Government. ii. finding the case status of an FIR. and by creating empowerment. representing the citizen. This can also be referred as e-Administration. E-Police: 1. Creating a database of Lost and Found can assist further lost and found of valuables and individuals. The cross-linking of various departments and exchange of information amongst various components will simplify the process of Governance. . One of police personnel and the other of criminals. It will include areas like election when citizens vote for the Government. There will be two databases. Taking the citizens input about the various government policies by organizing an e-debate will further strengthen the e-democracy. taxation where he is paying taxes to the Government. 2. by managing performance. This database has to be upgraded to national database for its total utility. G2G: a. By just typing the name of a criminal a police officer will be able to know the details of his past activities. In an e-democracy the Government will be informing the citizen. consulting the citizen and engaging the citizen in the Governance. E-Police will help to build citizen confidence. including his modus operandi and the area of operation. b. c. i. 3. wherein not only the citizens but also the political leaders contesting the elections participate. The major areas are: i.b. b. 3. 2. 2. This will help to track policemen specialized in certain geographical regions and skills. The concept of e-debate is similar to chat over the Internet. The citizens give their feedback about the various policies of the parties and particularly the manifesto of the party. Secretariat which is the seat of power has a lot of valuable information regarding the functioning of the State. The e-democracy is an effort to change the role of citizen from passive information giving to active citizen involvement. The module will also include G2C activities like online filing of FIR’s. by making strategic connections within government. The database of personnel will have the records of their current and previous postings. E-Democracy: 1. 4. E-Secretariat: 1. It involves improving government processes by cutting costs. encouraging the citizen to vote.
Here various blocks will be linked to district Headquarters. Further the use of IT in the areas like recording of court proceedings. Electricity are controlled by the governments and should react quickly to government policies. for the Judges can consider the appeals from an intranet wherein the case remains in the same district court but the Higher Court gives their decision online based on the recorded facts of the case. 3. . The pending court cases in India has brought the legal system to a halt. Enterprises like Water Board. IT can transform the system and bring in the court cases to a level of zero dependency. In fact such a system will help to avoid all the appeals to High Courts and Supreme Court. Creating a database of cases can do the same. facilitating the flow of information between the various state departments and its constituents. G2B : a. iv. State Wide Networks: 1. 4.iii. collection of taxes. The biggest area that falls under government is contract management. G2E: a. 2. Government interacts with various business in terms of policy enforcement. electronic entry of reports and paper work will further speed up the court proceedings. remote probation monitoring. 5. Such a step will not only help the citizens but will also reduce the backlog of cases. E-Court: 1. contract management etc. This will involve linking all the departments of the Government with various district headquarters and the state capital. 2. live fingerprints scanning and verification. 4. high resolution remote video to identify fraudulent documents. district headquarters to State Headquarters and State headquarters to National Capital. b.
c.Q2. Digital signature will play an important role in delivery of services. how to capture data in a Web-based form and transfer it to an agency’s systems for processing and sharing that information in a common format. Internet and other IT based technologies would necessitate procedural and legal changes in the decision and delivery making processes. 3. Thus. Funding: a. Standardization: . Hence a relevant need still survives. which can be misused by the private sector. The privacy of the citizen also needs to be ensured while addressing the issues. A major design issue for integrated service delivery sites is. Secured ways of transactions for the Government services are another issue of concern. Delayering of the decision-making levels leads to re-engineering and appropriate sizing of the decision-making machinery. Further how the various islands of automation will be brought together and built into one is another key issue of e-Governance. b. the citizen should be ensured that the information flow would pass through reliable channels and seamless network. Delivery of services: a. The ability of citizens to access these services is another major issue. d. But the infrastructure needed to support them is very expensive and requires constant maintenance. Since the penetration of PCs and Internet is very low in the country. b. It demands fundamental changes in Government decision management. b. 7. some framework needs to be worked out for delivery of the e-Services that would be accessible to the poorest of the poor. 5. Management of Change: a. The delivery of Government services through the electronic media including EDI. Privacy: a. Whenever a citizen gets into any transaction with a Government agency. Interoperability : a. the various ministries within a state Government is a critical issue. The projects can be built either on BOO (Built Own Operate) or BOOT (Built Own Operate Transfer) basis. b. b. he shells out lot of personal information. 6. Explain Challenges faced by E-Governance? Some of the challenges which are specific to India 1. Infact the interoperation of various state Governments. Also the Government interest of Value Addition in services also needs to be taken care of while transferring the services to private sector. 4. c. Authentication: a. c. b. c. Funding is the foremost issue in e-Governance initiatives. The projects that are part of the e-governance initiatives need to be funded either through the Government sector or through the private sector. 2.
8. Use of local languages: a. Defining the standards for the various Government services is another issue that needs to be addressed. 9. The access of information must be permitted in the language most comfortable to the public user.a. A number of organizations. have taken commendable initiatives to develop hardware and software platforms to address the challenges offered by e-Governance. The standards need to be worked out not only for the technologies involved but also for issues like naming of websites to creating E-Mail addresses. E-Governance projects have made slow progress in many countries because they do not serve the political self-interests of the major stakeholders. Political Acceptability: a. Despite the importance of technological and skill infrastructures. 10. both in the Centre and the States. particular senior public officials. b. Technology Issues : a. . it is the politics of e-governance initiatives that probably hold the key. generally the local language. b.
National Association for SMART State Governments: NASSgov a. Promoting cross-cutting e-governance infrastructure and applications. Bureaucracy. drivers to egovernance are created both inside and outside government. private sector. By addressing both government and civil society leaders. Explain E-Governance Strategy? Stage 1: Building E-Governance Awareness and Commitment 1. NGO and the citizens. A Summit to create a document laying out process and structure. A number of seminars and summits have already been organized at National level and State level. 3. b. in form of Ministry of Information Technology. b. In addition to the Summit.Q2. IT industry. data protection. data matching. Acting as a focus for learning about e-governance. Bring out an annual status report on E-Initiatives in India iv. iii. E-Governance Division will be needed. c. E-Governance requires a range of legislative changes including electronic signatures. But these summits have not generated the requisite direction. Provide consultancy on E-Governance iii. Establishment of a School of E-Governance Stage 2: Building E-Governance Strategic Capacity 1. computer crime. b. The Government of India has already introduced the IT Act and Convergence Bill. A bimonthly newsletter on E-Governance ii. Building Commitment for e-Governance: a. b. NASSgov will be a national level body like NASSCom having representatives from Politics. other mechanisms would need to be used to raise awareness and commitment among senior officials. A single focal point for knowledge. Academia and Citizens. programme and project priorities for the National E-Governance Initiative. The major activities of NASSgov will include : i. Building Legislative Infrastructure for e-Governance a. including any targets should be organized. Training activities to be provided by the Academies could include: . b. It should ensure participation from all stakeholders concerned political parties.and skill building for e-governance will be valuable. and intellectual property rights legislation. 2. A National E-Governance Summit : a. Setting overall e-governance priorities. academia. Raising Awareness Among Leaders a. 3. there is also a need to train others who will take a leading role. In addition to awareness-/commitment-raising activities for top-level leaders. 2. b. ii. bureaucrats. freedom of information. A national focal point for E-Governance: 'Ministry of Information Technology' a. A single focal point for e-governance strategy. electronic archiving. responsible for areas such as: i.
confidence and commitment to the e-governance process. Information Obligation a. Therefore. 3. and in distribution of information. exists in terms of saving immense costs. 3. REVENUE GENERATION: i.i. strategic planning. industry would get coverage and can reach out to a common man and target customers more efficiently. e-Governance projects will rely to a significant degree on existing data. Any national drive for e-governance must be directed if it is not to become fragmented. b. The other revenues that could be generated from the e-governance are: 1. In some ways. The Right to Information should become the fundamental right of the citizens. In general terms. The main revenue model of implementing an integrated platform. Training should also give a high priority to attitude change since a key stumbling block to e-governance is the lack of motivation amongst those involved. 2. through their work to reconstruct work systems and work processes. This could combine the priorities set by any e-Governance Summit with knowledge of particular national priorities and capacities. The Government needs to be transparent in its functioning and for the same it needs to introduce legislation if required. joining all the functions of government. interpersonal skills. e-Governance training for second-tier government and civil society leaders. The platform provides a platform for communication that would drastically cut down the current costs incurred b. Financial Dimension of E-Governance: a. in return. 5. . Advertising revenues through the portal. b. Building Human Capacities for e-Governance Implementation Training: a. b. existing systems and existing processes. Additional services can be made available at a premium. the MIT should support the development of a National eGovernance Strategy. Leadership training for current e-governance leaders. including other national ICT initiatives and policies. focusing on their abilities such as leadership. allowing them to provide high-level inputs and support for e-governance. Industry sponsorships on specific sections. 2. Building e-Governance Strategy: a. Where these are already in a mess b. Building Data Systems for e-Governance Implementation: a. focusing on building awareness. Stage 3: Building e-Governance Implementation Capacity 1. which are involved in maintaining existing channels of functioning of government. priority human capacities for e-governance are 'hybrids': those who understand the technology and the business of governance and the role of information in governance. 4. and awareness of best practice. COST SAVING: i. they can. ii. ii.
2. accountants for tax. using 'intelligent' telephone networks and computer databases to allow operators to access all relevant data from a single console. The backbone infrastructure will constitute infrastructure for communication. 3. This would be a negotiated activity between key stakeholders such as donors. allow payments of benefits and grants. Appoint full-time members who have the skills and knowledge of the process and reengineering. citizens organizations for the unemployed. Public Grievances: Electricity.g. Reassess the organization’s readiness for change. Rural Services: Land Records.). districts with state capitals and state capitals with National Capital. Identifying e-Governance Pilot Projects: a. etc. service and speed. assessing the effectiveness and efficiency of the existing processes in order to determine improvement priorities. Institution for Infrastructure: a. it could well be valuable to explicitly separate out responsibility for the technical infrastructure underlying e-governance to a national ICT b. etc. b. b. Government Process Reengineering (GPR) is the process of rethinking and the radical redesign of Government processes to achieve dramatic improvements in critical measures of performance. The delivery points will be the Information Kiosks in most cases. networking. It will include infrastructure for linking of blocks with districts. Below Poverty Line (BPL) /EWS Families . quality.Stage 4. Telephone. Ration Card. Public Transport. ii. Telephone call centers. Study of existing processes: a. not just e-governance. data servers etc. Police ii. b. Backbone Infrastructure: a. Water. Sanitation. Infrastructure body which would have infrastructural responsibilities across all areas of ICT application. The delivery infrastructure will include : i.. These points can be connected to the nearest server at either district or block. This phase includes examining the health of each Department and analyzing its ability to accept change. Building Infrastructure for e-Governance Implementation 1. b. 2. Examine both internal and external environmental forces. such as cost. 'One stop shops' in government offices or third party offices (e. constructing an inventory of the processes involved and determining the critically important core processes. Stage 5: Government Process Reengineering 1. b. national ministries and institutions of civil society. iii. Institutionally. Appoint a full time cross functional reengineering team to manage change. Stage 6: Building e-Governance Pilot Projects 1. Recommendations for Reengineering: a. Delivery Infrastructure: a. Listed below are a few such departments that can be considered: i. Kiosks equipped to issue licenses and permits.
Stage 8: Identifying projects with long term prospective 1. Citizen Card a. Government Schemes Stage 7: Evaluation of e-Projects 2. The successful projects should be replicated over the nation with members drawn from the implementing team. Valuables. Lost and Found. and the Government has already indicated a preference for 'smart cards'. While designing the e-governance policy special emphasis will be given on the interoperability of the services to the international networks. Design of policy based on global interoperability: a. Stage 10: Popularizing e-Governance: 1. Railway Time Tables.iii. . b. Police: FIR Registration. Social Services: Pension. 3. The international networks will be of great help in areas where global interaction is required. Persons. Networking National networks with global Networks a. Registration of Licences and Certificates v. Whatever method of electronic communication is used. Stage 9: Global Vision 1. Bridging the gaps for failure: a. Marketing and publicity are integral parts of successful electronic government initiatives. The study should be carried out by an independent agency for the donor agency or the implementation agency will never classify its project as a failure and broadcast the same. Areas like fighting terrorism will get a boost through it. 2. Replicating the successful projects a. Study of causes of success or failure a. Marketing efforts should focus on creating brand awareness of the online presence. Various bottlenecks and causes of delay should be identified. Public Information: Employment Exchange. 4. Marketing and promotion a. of equal importance is a means of electronic identification and authorisation. Dead Bodies iv.