Vincent Gray Mayor

Roxana Olivas Director

Job and Training Announcements Anuncios de empleo y entrenamiento April 15th, 2012 – April 30th, 2012

15 de abril de 2012 – 30 de abril de 2012

 The DC Department of Employment Services (DOES) is seeking a Supervisory Unemployment Compensation Claims Examiner—Full-time, 8:30 am to 5:00 pm, Monday through Friday—Salary Range: $66,953 - $93,734— Location: 4058 Minnesota Ave N.E.—Closing Date: Open Until Filled. Duties and Responsibilities: Performs work of considerable difficulty involving the administration and maintenance of a unit responsible for benefit claim processing, eligibility determination, liability determination, tax assessment, or management support under the District’s Unemployment Insurance Program. Plans and develops program procedures; determines automated processing needs; implements policy and procedure changes; interprets policies and renders decisions for issues not specifically covered by policies; communicates with employers, claimants, and other interested individuals to increase the understanding of the Unemployment Insurance Program, and to resolve problems and complaints; may develop and/or analyze management information; supervises a staff of employees; trains employees; monitors and evaluates employee performance; establishes priorities; and oversees the quality and quantity of work performed.

Supervises unemployment claims examiner personnel in processing of all phases of unemployment compensation claims and coordinates claims operations with other departmental personnel engaged in related unemployment compensation activities (e.g., plans work procedures, trains & evaluates staff, conducts staff meetings to review policies & procedures and to discuss problems, suggestions and errors; conducts office computer claims processing training sessions; coordinates activities with other sections & makes recommendations to management regarding operations). Reviews complex claims, resolves any problems related to processing claims, determines eligibility for benefits & authorizes payments; conducts and/or initiates initial fraud investigations. Conducts fact-finding interviews with claimants and/or employers on all types unemployment compensation issues; answers verbal, written and telephone questions and inquiries from claims personnel, claimants, employers and other interested parties; makes telephone contacts and conducts correspondence to obtain information necessary to processing claims; handles inter-state claims inquiries and correspondence, determinations, protests & general information questions. Prepares operational reports concerning work activities of unit; responds to complaints and resolves problems; maintains files & records; operates personal computer to enter and/or retrieve data and/or generate reports; participates in office planning and assists in implementation of new procedures and/or programs; travels to on-site locations (e.g., central office; field

Page |2 offices) to conduct field visits (e.g., attends and/or conducts meetings; attends and/or conducts training; provides technical assistance in all phases of assigned claims). Assigns priorities to ensure that work activities are properly conducted and completed in a timely manner. Reassigns work and/or personnel to more effectively accomplish assigned workload or to maximize services to applicants. Counsels staff on matters relative to productivity and other work related issues. Reviews completed work to determine compliance with policies and program objectives and adequacy of completed staff work. Determines the need for, and recommends additional training to insure optimum staff performance, career development, utilization of skills and the inter-changeability needed to varying work demands. Initiates and/or recommends quality performance and/or disciplinary actions. Establishes and approves leave schedules. Keeps subordinates currently informed concerning changes in or establishment of new policies, procedures, program goals, concepts of services, etc., relating to assigned work area. Participates in implementing the DOES career development plan for professional, sub-professional and clerical personnel. Carries out a continuous appraisal of program responsibilities to assure that customers are being provided prompt and courteous assistance in the optimum utilization of services available to them. Assures that effective systems are in place where DOES quality and accurate services to all customers who seek unemployment compensation services in the District. Prepares procedures, instruction and guidance materials relating to center programs. Devises and recommends the establishment of new and/or revised policies, procedures, reporting systems, forms, publicity media and other related program documentation as the need arises. Assures that (1) all information concerning operations of the District's unemployment compensation program is readily available to the public; (2) sufficient copies of "Claimants/Employers Rights" are current and readily available and accessible to the public; (3) subordinate staff are knowledgeable about and are providing information to customers; and (4) customers requiring services beyond that available to them in OUC are referred to other appropriate service areas, including but not limited to the Office of Administrative Hearings.

Supervises the preparation and assessment of statistical data reflecting work activities; identifies problem areas and recommends appropriate action required to effect improvements in operations or services to customers. Participates in the overall DOES reporting system. Attends Center and office staff meetings, conferences and seminars and, as assigned, represents DOES in meetings related to Local Office activities. Performs other related duties, as assigned. Education Requirement: It is desirable that the incumbent possess a degree from an accredited four-year college or university with course work in business or public administration, management, law, or a related field. Specialized Experience: It is desirable that the incumbent have 5 years experience supervising in a production environment. Additionally, must have experience in the acceptance, review, adjudication, or authorization of claims for the payment of benefits to individuals under law, contract, or governmental order. Such experience must have demonstrated the ability to develop and evaluate pertinent facts and evidence, apply and interpret laws, rules, regulations, policies, and precedents, and make decisions on issues of fact and law in the allowance or disallowance of claims. Basic Requirements: Preferred that candidate be able to fluently understand, speak, read, and write Spanish. Ranking Factors: 1. Thorough knowledge of the Department of Employment Services' mission, function, and operational policies and procedures. 2. Considerable knowledge of the D.C. Unemployment Compensation Act and the federal laws, regulations, policies, and procedures related to the program administered. Working knowledge of automated systems, and the principles and practices of supervision and management. 3. Ability to analyze and evaluate conflicting statements and/or allegations and to utilize a high level of ingenuity in developing evidence and information sufficient to corroborate or contravene decisions. 4. Demonstrated experience in providing leadership in a supervisory capacity. Ability to supervise subordinates based on priorities, selective consideration of the difficulty, and the requirements of the assignments and their capabilities. 5. Demonstrated ability to interpret and explain laws, regulations, and procedures; to communicate

Page |3 effectively orally and in writing; to deal tactfully with the public; and to develop and implement methods and procedures. To apply: In addition to a resume, a DC 2000 job application or online job application is required to be submitted. Where to apply: D.C. Department of Human Resources (DCHR) Job Center located in the South Lobby at 441 4th Street, NW, Washington, D.C. 20001 (Judiciary Square). Contact: All inquiries related to employment and job applications should be directed to HR Answers at (202) 442-9700 or via email to practices and techniques in order to function as technical authority on public affairs issues and problems. Experience developing and maintaining new media contacts and advanced understanding of public relations. Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, at least one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. Ranking Factors: 1. Expert skills in writing and editing materials to convey information and the affect the opinion of or to influence targeted audiences regarding the value and effectiveness of programs and services, using a variety of formats. 2. Skill in developing and applying new approaches to the most difficult and complex public affairs problems of an organization. 3. Expert skills to respond orally to media and community inquiries; logically and effectively explain programs functions and activities; and to gain understanding of the efforts by a diverse audience. 4. Skill in establishing and maintaining effective working relationships with individuals and groups interested in or affected by programs of an organization. Bilingual candidates with effective oral communication skills are encouraged to apply. To apply: In addition to a resume, a DC 2000 job application or online job application is required to be submitted. Where to apply: D.C. Department of Human Resources (DCHR) Job Center located in the South Lobby at 441 4th Street, NW, Washington, D.C. 20001 (Judiciary Square). Contact: All inquiries related to employment and job applications should be directed to HR Answers at (202) 442-9700 or via email to

 The DC Department of Motor Vehicles (DMV) is seeking a Public Affairs Specialist—Full-time, 8:15 pm to 4:45 pm, Monday through Friday—Salary Range: $72,010 - $92,782— Location: M Street SW DMW Headquarters—Opening Date: March 14, 2012—Third Screening Date: April 25, 2012—Closing Date: Open Until Filled. Duties and Responsibilities: This position is located in the Department of Motor Vehicles (DMV), Administrative Services Administration with primary responsibility of planning, developing and communicating the programs of the agency. The incumbent serves as the DMV's point of contact for requests and arrangements for press plans, press conferences, and media interviews and press statements. Serves as the press liaison to the Mayor's Office of Communications, as well as public information officers from other city agencies, as needed, on breaking news stories, press conferences and major policy announcements. Develops and disseminates news releases and other press documents describing office projects and related staff activities to local print and broadcast media representatives. Responsible for and maintains the content of the DMV website. Establishes and oversees DMV presence on social media. Provides internal and external communication strategies for the agency and responses to press inquires and social media (Twitter, Facebook, YouTube, etc.) communication. Expected to develop operational knowledge of DMV functions in order to respond independently to citizen questions and complaints. Basic Requirements: One (1) year of Specialized Experience is required. Selective Placement Factor #1: Mastery of communications principles, methods,

The District Department of the Environment (DDOE) is seeking a Public Health Technician (Bilingual)—Full-time, 8:15 am to 4:45 pm, Monday through Friday—Salary Range: $45,345 –

Page |4 $58,386—Location: 1200 First Street, NE—Opening Date: February 6, 2012—First Screening Date: February 24, 2012—Second Screening Date: April 12, 2012—Closing Date: Open Until Filled. Duties and Responsibilities: This position is located in the District Department of the Environment, Office of Environmental Protection, Lead and Healthy Housing Division, Childhood Lead Poisoning Prevention Program (CLPPP) and Healthy Homes Branch. The incumbent accompanies community health nurse on initial home visits. Collects additional pertinent details of EBL District resident children from the community health nurse such as, environmental asthma triggers, and slip/trip/fall hazards. Incumbent is designated more complex cases to monitor. May coordinate cases to assist the community health nurse with especially difficult and/or large volume of cases. Designs and implements an appropriate Plan of Care (POC) and/or Treatment Plan (TP) for each assigned EBL case as designated by established or revised protocol. Provides recommendations regarding potential issues and proposed solutions. Establishes realistic short-term and strategic goals with regard to coordination of patient care and proactive remedies to assist in ensuring the decline of EBL cases. Qualifications: Applicant must be fluent in languages other than English (preferably Spanish). Must possess and maintain a valid driver's license. Will be subject to criminal background and traffic record checks, and random drug and alcohol testing. Will be required to attend specific training, both locally and nationally, as identified by the program and/or federal grant requirements. Specialized Experience: To be creditable, at least one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. Ranking Factors: 1. Demonstrate expertise and experience in case management or case coordination activities (data entry/documentation, home visitation and education, referral-making and compliance) related to the field of home environmental health, or a similar healthcare discipline. 2. Demonstrate expertise and experience in the case management and/or care of children with and severe, uncontrolled asthma and a mastery of asthma management, prevention related concepts and home environmental health issues. 3. Demonstrate your ability to communicate (verbally, and in writing) authoritatively, professionally and effectively with a broad variety of personalities and cultures to include the ability to create professional outreach documents, reports and presentations in multiple languages. 4. Demonstrate your expertise and familiarity with the District of Columbia lead laws and regulations, with particular emphasis on the Lead Hazard Prevention and Elimination Act of 2008. To apply: D.C. Department of Human Resources (DCHR) Job Center located in the South Lobby at 441 4th Street, NW, Washington, D.C. 20001 (Judiciary Square). All inquiries should be directed to HR Answers at (202) 442-9700. Contact: All inquiries related to employment and job applications at DDOE should be directed to Kenita Saunders Romero at For more information on the above and additional available job positions within DC government, please visit and search the Employment Opportunities Section of the DCHR website.

 The DC Metropolitan Police Department is seeking a Public Affairs Specialist (Bilingual in Spanish)—Full-time, 8:15 am to 4:45 pm, Monday through Friday—Salary Range: $45,345 – $58,386—Location: 300 Indiana Ave, NW— Two (2) Vacancies—Opening Date: January 27, 2012—Closing Date: Open until Filled. Duties and Responsibilities: Assist the Director of Communications with organizing press conferences. Translate various information from English to Spanish and Spanish to English, in written format, orally at presentations, and/or in response to citizen inquiries. Identifies, summarizes and analyzes public comments submitted to the office. Bring attention to possible public and media reaction to agency actions, as well as the information needs of the general public/various specialized groups. Identify, summarize and analyze public comments submitted to the office. Implement system(s) to track and address pertinent complaints, concerns and/or issues raised. Initiate and prepare responses to inquiries from interested groups, and the general public concerning well established policies and activities of public involvement. Write routine public

Page |5 involvement plans on local issues. Prepares press releases, advisories, fact sheets, feature stories, and talking points as assigned by the Director. Coordinate the dissemination of information relating to the agency through the news media. Disseminate recurring and routine information and answer general questions about the agency's operations or activities. Assist in coordination of outreach and community activities for the agency. Arrange meetings with District Council Members, ANC Commissioners, members of the clergy, school and university officials, non-profit organizations, advocacy groups, local and national law enforcement agencies, and/or others, as appropriate. Prepare articles for publication, inclusion in informational materials, and participate in strategies for communicating activities. Develop informational materials such as news releases, fact sheets, feature stories, and background statements and submits for approval. Qualifications: Substitution of Education: A substitution of education for required experience will be allowed as defined in OPM's Qualification Standards. However, in order to receive credit, applicants must submit official proof of educational attainment at the time of application. Selective Placement Factor #1: Skill to accurately translate the intent and meaning when speaking and writing from English to Spanish and Spanish to English. Ranking Factors: 1. Knowledge of the practices and techniques of oral communication to develop news releases, fact sheets, feature stories and background statements. 2. Knowledge to effectively communicate both in writing and orally to varying audiences through presentations, press releases, advisories, fact sheets, feature stories, and talking points. 3. Ability to effectively interact with staff, the public, community organizations, and the media to complete public affairs assignments. 4. Skill in collecting and evaluating media and public reaction to agency actions. To apply: Metropolitan Police Department, Human Resource Management Division, Room 6061, 300 Indiana Avenue NW, Washington DC 20001. All inquiries should be directed to Rita Young, Human Resource Management Division at (202) 727-4261. For more information on the above and additional available job positions within DC government, please visit and search the Employment Opportunities Section of the DCHR website.


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