Male

107

Female
43

120
100
80
60
40
20
0
Male

Male

Female

Student
47

Business
29

Service
54

Housewife
20

60
50
40
30
20
10
0
Student

Business

Service

Housewife

Yes 145 No 5 160 140 120 100 80 60 40 20 0 Yes .

14 Yes No .

Yes 142 No 8 160 140 120 100 80 60 40 20 0 Yes .

38 No .

Yes 97 No 53 .

Yes No .

Unnecessary charges deducted/ Hidden costs High transaction costs Not safe enough 12 20 16 25 20 15 10 5 0 Unnecessary charges deducted/ Hidden costs High transaction costs Not safe enough Time consuming in completing a transaction .

Time consuming in completing a transaction 5 Time consuming in completing a transaction .

Internet Banking ATM 34 73 Mobile BankingGoing to the bank personally 43 80 70 60 50 40 30 20 10 0 Internet Banking ATM .

Mobile Banking Going to the bank personally .

Yes 48 Maybe 77 No 25 .

Yes Maybe No .

Very Satisfied Satisfied Neutral Dissatisfie 28 51 18 1d Very Dissatisfied 1 60 50 40 7 30 20 10 0 Very Satisfied Satisfied .

6 2 Neutral Dissatisfied Very Dissatisfied .

All services offered User friendly Safe Time Saving Convenient 6 4 15 42 30 Convenient Time Saving Safe User friendly All services offered 0 .

5 10 15 20 25 30 35 40 45 .

Balance Enquiry Fund Transfer Bill Payment Other Services Mobile/DTH Recharge R1 1 5 3 4 2 Balance Enquiry Fund Transfer Bill Payment Other Services Mobile/DTH Recharge 117 368 259 441 270 R2 1 2 4 5 3 R3 2 4 3 5 1 R4 1 3 2 5 4 R5 1 5 3 4 2 R6 2 1 3 5 4 R7 1 5 3 4 2 .

R8 2 5 1 4 3 R9 1 5 3 4 2 R10 1 5 4 3 2 R11 1 4 2 5 3 R12 1 2 3 5 4 R13 1 5 3 4 2 R14 1 5 2 4 3 R15 1 2 4 5 3 R16 2 3 1 5 4 .

R17 1 5 2 4 3 R18 1 3 2 5 4 R19 2 1 3 5 4 R20 1 5 3 4 2 R21 1 4 2 5 3 R22 1 4 3 5 2 R23 1 4 2 5 3 R24 1 4 3 5 2 R25 1 5 3 4 2 .

R26 1 2 4 5 3 R27 2 4 3 5 1 R28 1 3 2 5 4 R29 1 5 3 4 2 R30 2 1 3 5 4 R31 1 5 3 4 2 R32 2 5 1 4 3 R33 1 5 3 4 2 R34 1 5 4 3 2 .

R35 1 4 2 5 3 R36 1 2 3 5 4 R37 1 5 3 4 2 R38 1 5 2 4 3 R39 1 2 4 5 3 R40 2 3 1 5 4 R41 1 5 2 4 3 R42 1 3 2 5 4 R43 2 1 3 5 4 .

R44 1 5 3 4 2 R45 1 4 2 5 3 R46 1 4 3 5 2 R47 1 4 2 5 3 R48 1 4 3 5 2 R49 1 5 3 4 2 R50 1 2 4 5 3 R51 2 4 3 5 1 R52 1 3 2 5 4 .

R53 1 5 3 4 2 R54 2 1 3 5 4 R55 1 5 3 4 2 R56 2 5 1 4 3 R57 1 5 3 4 2 R58 1 5 4 3 2 R59 1 4 2 5 3 R60 1 2 3 5 4 R61 1 5 3 4 2 .

R62 1 5 2 4 3 R63 1 2 4 5 3 R64 2 3 1 5 4 R65 1 5 2 4 3 R66 1 3 2 5 4 R67 2 1 3 5 4 R68 1 5 3 4 2 R69 1 4 2 5 3 R70 1 4 3 5 2 .

R71 1 4 2 5 3 R72 1 4 3 5 2 R73 1 5 3 4 2 R74 1 2 4 5 3 R75 2 4 3 5 1 R76 1 3 2 5 4 R77 1 5 3 4 2 R78 2 1 3 5 4 R79 1 5 3 4 2 .

R80 2 5 1 4 3 R81 1 5 3 4 2 R82 1 5 4 3 2 R83 1 4 2 5 3 R84 1 2 3 5 4 R85 1 5 3 4 2 R86 1 5 2 4 3 R87 1 2 4 5 3 R88 2 3 1 5 4 .

R89 1 5 2 4 3 R90 1 3 2 5 4 R91 2 1 3 5 4 R92 1 5 3 4 2 R93 1 4 2 5 3 R94 1 4 3 5 2 R95 1 4 2 5 3 R96 1 4 3 5 2 R97 1 4 3 5 2 .

Total 117 368 259 441 270 .

Unnecessary charges deducted/ Hidden costs High transaction costs Not safe enough Time consuming in completing a transaction R1 4 3 2 1 Unnecessary charges deducted/ Hidden costs High transaction costs Not safe enough Time consuming in completing a transaction 246 311 252 161 R2 2 3 4 1 R3 1 2 3 4 R4 1 2 3 4 R5 3 4 1 2 .

R6 3 4 2 1 R7 4 3 2 1 R8 4 3 1 2 R9 2 3 4 1 R10 2 4 3 1 R11 4 3 1 2 R12 2 3 4 1 R13 1 4 3 2 R14 3 2 4 1 .

R15 4 3 2 1 R16 1 4 3 2 R17 3 4 2 1 R18 4 3 1 2 R19 2 3 4 1 R20 2 3 4 1 R21 1 3 4 2 R22 3 4 2 1 R23 3 4 2 1 .

R24 2 3 1 4 R25 4 3 2 1 R26 2 3 4 1 R27 1 2 3 4 R28 1 2 3 4 R29 3 4 1 2 R30 3 4 2 1 R31 4 3 2 1 R32 4 3 1 2 .

R33 2 3 4 1 R34 2 4 3 1 R35 4 3 1 2 R36 2 3 4 1 R37 1 4 3 2 R38 3 2 4 1 R39 4 3 2 1 R40 1 4 3 2 R41 3 4 2 1 .

R42 4 3 1 2 R43 2 3 4 1 R44 2 3 4 1 R45 1 3 4 2 R46 3 4 2 1 R47 3 4 2 1 R48 2 3 1 4 R49 4 3 2 1 R50 2 3 4 1 .

R51 1 2 3 4 R52 1 2 3 4 R53 3 4 1 2 R54 3 4 2 1 R55 4 3 2 1 R56 4 3 1 2 R57 2 3 4 1 R58 2 4 3 1 R59 4 3 1 2 .

R60 2 3 4 1 R61 1 4 3 2 R62 3 2 4 1 R63 4 3 2 1 R64 1 4 3 2 R65 3 4 2 1 R66 4 3 1 2 R67 2 3 4 1 R68 2 3 4 1 .

R69 1 3 4 2 R70 3 4 2 1 R71 3 4 2 1 R72 2 3 1 4 R73 4 3 2 1 R74 2 3 4 1 R75 1 2 3 4 R76 1 2 3 4 R77 3 4 1 2 .

R78 3 4 2 1 R79 4 3 2 1 R80 4 3 1 2 R81 2 3 4 1 R82 2 4 3 1 R83 4 3 1 2 R84 2 3 4 1 R85 1 4 3 2 R86 3 2 4 1 .

R87 4 3 2 1 R88 1 4 3 2 R89 3 4 2 1 R90 4 3 1 2 R91 2 3 4 1 R92 2 3 4 1 R93 1 3 4 2 R94 3 4 2 1 R95 3 4 2 1 .

R96 2 3 1 4 R97 2 3 4 1 Total 246 311 252 161 .

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