Get Live From the CloudTM

Case Study
BEANYWHERE SUPPORT EXPRESS IS A REMOTE SUPPORT SOLUTION CHOSEN BY THE TECHNICAL SUPPORT SERVICES OF PCMEDIC.
Pcmedic, the biggest IT service company in Portugal, has chosen BeAnywhere Support Express as the perfect tool for their main area of intervention: the technical support for final, domestic or business users. In an infrastructure with over a hundred technicians and true to the companys efficiency, availability and customer care philosophy, BeAnywhere Support Express features guarantee a perfect fit in the pcmedics approach: "available to anyone, anytime, anywhere." Only in 2010, pc medic provided more than 500,000 support sessions, a number that demands flexibility, speed and effectiveness, characteristics shared by a solution that prides itself on being the fastest on the market (via a

pcmedic

proprietary P2P technology, the BeAnywhere Support Express features the industry's fastest performance, being up to 30% faster than any other remote access solution). The customer on the other side of the pcmedic telephone line - or customers, since there are no limits to the amount of simultaneous sessions provided - merely need to enter a PIN code supplied by the technician and, in milliseconds, the connection between both is established. Paulo Pinto, pcmedics Comercial Manager, has no doubts about BASE influence: "BeAnywheres solution is now indispensable to the services we provide, significantly shortening the time of intervention."

Pcmedic highlights the "continuous improvements in the application, access to specific developments and stable operation, always free for the subscribers.

"We already knew BeAnywhere services and kept on tracking the improvements made over time in the application," adds Paulo Pinto, reflecting on how the philosophy of continuous progress in BeAnywhere translates into an asset for any company practice: the purchase of any license ensures not only the subscription of a product but a true software-as-a-service" in constant growth (technological upgrades launched in biweekly intervals do not represent any additional cost to users). Equally, the wide range of management tools also became a strong ally of pcmedics functional dynamics - "the integration with the other services is perfect," states the manager. With BeAnywhere its possible to create an unlimited number of technicians and departments, with different profiles and granular permissions applied to the level of the computer, check real-time information about the sessions being held, consult the workload of each technician and the number of orders not responded, or enjoy Business Intelligence tools able to offer any administrator the full picture about the company's overall performance and efficiency. "When talking about system administration, BeAnywhere shows to be very simple and

intuitive," Continues Paulo Pinto. Two adjectives - simple and intuitive - that repeat itself when it comes to describe BeAnywhere as a remote support tool - "The use of the application appears to be, once again, simple and intuitive". Statements that define the ability of BeAnywhere Support Express to connect to any network (regardless of the firewall or settings applied on the remote machine) and the powerful diagnostic tools provided (i.e. the System Info tab, which provides the technician detailed data about the clients computer: available resources, running programs, installed software, access to Event Viewer logs ...). Regarding the support services, both technical and commercial, BeAnywhere has always revealed high availability, ability to deliver solutions and all the appropriate responses to our specific needs." A special attention, described by Paulo Pinto, who, incidentally, extends to the entire community of users and customers. Proof of this is the 2048bits encryption that protects all communications and the detailed reports of each session (including video recordings of sessions). BeAnywhere Support Express is certainly a recommended brand," concludes Paulo Pinto.

About BeAnywhere Support Express

BeAnywhere Support Express is an advanced solution that allows to remote access any machine with Microsoft Windows or Apple Mac in order to provide technical assistance or endure system administration. Its unique peer-to-peer technology allows immediate remote support, management and monitoring on request to any computer in any location, even through firewalls and complex network configurations.

About pcmedic
Pcmedic, trademark of Higher Functions, Ltd, is a portuguese company that is on the market since 2001, focusing their area of excellence in technical support of IT services in both business and domestic markets. With a team of over one hundred specialized technicians, pcmedic's mission is to consolidate and boost the quality of IT services in Portugal, through the sharing of technical and human resources for parallel projects along with a centralization of knowledge and excellence.

About BeAnywhere
BeAnywhere is specialized in cloud computing solutions, with leading products in the remote access, support, management and monitoring markets. Founded in 1996, BeAnywhere has offices and data centers in three continents. Our international sales, development and support teams work around the clock to provide our clients simple, complete and safe solutions that assure the maximum return in investment. BeAnywhere belongs to Leading Capital, a group with interests in Information Technology and Media.

BeAnywhere Europe Parque das Naes, Alameda dos Oceanos Lot 1.07.1 Y, Office 2.2 1990-096 Lisbon, Portugal Phone: +351 210 441 550 contact@beanywhere.com

beanywhere.com 2012

Follow us: