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Internal Audit Report Year - Quarter

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PROCESSES AUDITED: Iron Mountain AUDIT DATES: January 19, 2010 EFFECTIVENESS RATING: Effective Distribution R. Davis, President

EXECUTIVE SUMMARY: An Internal Audit was conducted on the following processes: Commercial Grade Surveillance of Iron Mountain was conducted at the Windsor, CT facility. Iron Mountain performs the storage, retrieval, and shipping of proprietary documents. The purpose of the Internal Audit was to evaluate the effectiveness of the quality program as implemented in, and supported by the processes in place. Based on the results of this Internal Audit, the Audit Team concluded that the processes audited are effectively being implemented to ensure conformance to quality requirements and to support the quality program. No findings or concerns were identified during the conduct of the Internal Audit.

Internal Audit Number # IM-4 Page 2 of 5 TABLE OF RESULTS: (Findings, Recommendations) Process Quotation Process Contract Review Process Receipt Process Planning and Preparation Process Test and Inspection Process Shipping Process Purchasing Process Radiation Safety Process Corrective and Preventive Action Process Internal Audit Process Facilities Maintenance Process Human Resources Process Management Review Process * Delete Processes Not Audited Results Satisfactory Satisfactory Satisfactory Satisfactory Satisfactory Satisfactory Satisfactory Satisfactory Satisfactory Satisfactory Satisfactory Satisfactory Satisfactory Number of Findings/ Recommendations Finding 0 Recommendation - 0 Finding 0 Recommendation - 0 Finding 0 Recommendation - 0 Finding 0 Recommendation - 0 Finding 0 Recommendation - 0 Finding 0 Recommendation - 0 Finding 0 Recommendation - 0 Finding 0 Recommendation - 0 Finding 0 Recommendation - 0 Finding 0 Recommendation - 0 Finding 0 Recommendation - 0 Finding 0 Recommendation - 0 Finding 0 Recommendation - 0

Internal Audit Number # IM-4 Page 3 of 5 INTERNAL AUDIT FINDINGS: None INTERNAL AUDIT PURPOSE/METHODOLOGY: The purpose of the Internal Audit was to evaluate the effectiveness of the processes implemented ensure conformance to quality requirements and to support the quality program. The Internal Audit was performed to the requirements of the Quality Assurance Manual, Process Manual, and ISO 9001. The evaluation of effectiveness of the processes was accomplished through personnel interview, observations of implementing activities, and review of supporting documentation. INTERNAL AUDIT DETAILS PROCESS: RESULTS: Controls to Ensure Items and Services Comply with Specifications Satisfactory

Iron Mountain uses several different controls to assure that the services provided comply with the services as described in the Iron Mountain Customer Handbook. Through its training program for all personnel, including Account Managers, Customer Response Department personnel, and Field Auditors, Iron Mountain ensures that its personnel are aware of the process as described and are able to competently perform the tasks required to provide the service as it is described. Iron Mountain personnel are given the authority to note any problems and submit to the appropriate personnel for correction/resolution. Additionally, Iron Mountain uses internal audits to verify that each Iron Mountain facility and its personnel are providing services as described in the Iron Mountain Customer Handbook. No concerns were identified during review of this process. PROCESS: RESULTS: Controls to Ensure Items and Services Comply with Specifications Satisfactory

Iron Mountain uses several different controls to assure that the services provided comply with the services as described in the Iron Mountain Customer Handbook. Through its training program for all personnel, including Account Managers, Customer Response Department personnel, and Field Auditors, Iron Mountain ensures that its personnel are aware of the process as described and are able to competently perform the tasks required to provide the service as it is described. Iron Mountain personnel are given the authority to note any problems and submit to the appropriate personnel for correction/resolution. Additionally, Iron Mountain uses internal audits to verify that each Iron Mountain facility and its personnel are providing services as described in the Iron Mountain Customer Handbook. No concerns were identified during review of this process.

PROCESS: RESULTS:

Internal Audit Number # IM-4 Page 4 of 5 Controls to Ensure Items and Services Comply with Specifications Satisfactory

Iron Mountain uses several different controls to assure that the services provided comply with the services as described in the Iron Mountain Customer Handbook. Through its training program for all personnel, including Account Managers, Customer Response Department personnel, and Field Auditors, Iron Mountain ensures that its personnel are aware of the process as described and are able to competently perform the tasks required to provide the service as it is described. Iron Mountain personnel are given the authority to note any problems and submit to the appropriate personnel for correction/resolution. Additionally, Iron Mountain uses internal audits to verify that each Iron Mountain facility and its personnel are providing services as described in the Iron Mountain Customer Handbook. No concerns were identified during review of this process.

Internal Audit Number # IM-4 Page 5 of 5 AUDIT TEAM MEMBERS: Name Company/Department XXXX Electric Company/ Quality Assurance Title/ Audit Team Position QA Manager/Lead Auditor

AUDIT CONTACTS/MEETING ATTENDEES: Name Contact Department/and or Title

1 - Contact 2 - Pre-Audit Meeting January 19, 2010 3 - Post-Audit Meeting January 19, 2010 REFERENCES: Number ISO 9001:2008 N/A N/A Revision N/A 10 (8/7/09) Title Quality Management System Requirements XXXX Quality Assurance Manual XXXX ISO Process Manual

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Prepared By: / Audit Team Leader Reviewed By: / QA Manager (Print/Sign) (Print/Sign)

/ Date / Date