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406 W Oregon #4 Urbana, IL 61801 c 563-580-8208 e # @zpmatthews w


UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN, CHAMPAIGN, ILLINOIS MAY 2012 Masters in Library and Information Science Certificate in Community Informatics UNIVERSITY OF IOWA, IOWA CITY, IOWA DECEMBER 2008 Bachelor of Arts in English Minors in Art and Latin NORTHEAST IOWA COMMUNITY COLLEGE, PEOSTA, IOWA MAY 2006 Associate of Arts in Humanities


GRADUATE / TEACHING ASSISTANT, GSLIS HELP DESK / INSTRUCTIONAL TECHNOLOGY & DESIGN OFFICE; UNIVERSITY OF ILLINOIS; CHAMPAIGN, ILLINOIS 2011-PRESENT Provided technical support to +700 local and remote students and faculty members, using a mix of Windows, OSX, and Linux operating systems, in person, over the phone, and virtually Worked within a team to create and maintain departmental website content, workflows, end-user documentation, student and instructor best practices, Confluence Wiki spaces, and technology-focused web tutorials Co-developed and taught technical workshops on Mac OSX, Mendeley, WordPress, and Blackboard Collaborate in person and through Blackboard Collaborate web conferencing software Aided students and faculty participating in online and blended technology courses part of GSLISs award-winning, LEEP program, using Elluminate Live, Blackboard Collaborate, Skype, and Microsoft Lync Tested new technologies for potential use in online course delivery and workshop topics ADULT SERVICES AND REFERENCE PRACTICUM INTERN, URBANA FREE LIBRARY; URBANA, ILLINOIS 2012 Collaborated with librarians responsible for materials selection and purchasing in order to assess the librarys collection and develop strategies and toolkits for reducing the size of the circulating collection Provided phone, email, and in-person reference and readers advisory services to community members in a team-oriented environment using text and electronic resources Utilized features of Baker & Taylor Title Source 3, in-house databases, and Polaris client to log item requests Assisted library patrons with the use of library catalogs, databases, e-books, e-book services, computers, and lab equipment LIBRARY AIDE, CORALVILLE PUBLIC LIBRARY; CORALVILLE, IOWA 2009-2010 Via telephone, email, and from a public service desk, assisted library customers in resolving account issues (using the staff Horizon interface), submitting purchase requests, and navigating the librarys OPAC and physical collection Provided customer support for use of eReaders, printers, copiers, fax machines, and virtualized Windows XP computers Resolved patron library account issues, processed purchase requests, checkouts, and returns, and aided customers in the navigation of Millennium cataloging system and physical collection Provided customer support in the use of printers, photocopiers, fax machines, and virtualized Windows XP computers Maintained and checked-in library materials, located and supplied hold-list books, resolved lost and incomplete items Processed new materials for library use and addition to the circulating collection Collaborated with staff librarians in a strategic weeding of adult fiction and shifting of the adult non-fiction collection ADMINISTRATION AIDE/INFORMATION PAGE, IOWA CITY PUBLIC LIBRARY; IOWA CITY, IOWA 2008-2010 Entered and edited financial and personnel data using Microsoft Excel and Access Prepped and compiled materials for board meetings, photographed library events, developed standards and processes for core duties Provided front-line support for patrons using lab computers, personal computing devices, email, Microsoft Office, digital cameras, web applications, networked printing, and access to the librarys wireless network Participated in a library-wide inventory and RFID re-tagging project

MARKETING WORK STUDY, NORTHEAST IOWA COMMUNITY COLLEGE; PEOSTA, IOWA 2005-2006 Worked closely with students, faculty, and staff to produce news releases for promotional purposes Assembled bi-monthly communiqu using Adobe InDesign, Photoshop, and Illustrator Photographed article interviewees and campus locations, assisted in creation and distribution of promotional fliers SECOND SHIFT LEAD, SWISS COLONY/PEOSTA WAREHOUSING; PEOSTA, IOWA 2004-2006 Directed a staff 15-30 temporary employees in daily operational duties Trained new employees on position responsibilities and equipment safety Aided in facilitating a center-wide shift from a contracted to a corporate employment environment and working culture Co-hosted weekly staff meetings and assisted warehouse supervisor in employee disciplinary action


MASTERS PROJECT - COMMUNITY NEWSROOM - COMMUNITY INFORMATICS STUDIO COURSE; JONES PARK AND MARY BROWN COMMUNITY CENTER, EAST ST. LOUIS, IL SUMMER 2011 Collaborated within a team to create, develop, and implement a series of youth workshops, focused on fostering community journalism and the development of digital literacy in the Metro East St. Louis area Used Windows Steady State to configure a lab of Windows 7 computers for a public computer lab and collaborative multimedia development on a central server Established and provided initial administration for Metro East Digitals WordPress blog, Facebook group, and promotional Twitter account MASTERS PROJECT - COMMUNITY CENTER COMPUTER LAB - INTRO TO NETWORKED INFORMATION SYSTEMS; JONES PARK, EAST ST. LOUIS, IL SPRING 2011 Collaborated with Metro East Parks Department to plan, select hardware for, and deploy a networked, Ubuntu Linux-based computer lab, adequate for meeting the organizations goals and dynamically suited for unique, public user groups Provided in-depth, introductory-level, technical documentation and made formal recommendations for a installing a network connection to ensure the sustainability of the organizations lab MASTERS PROJECT - UC2B BROADBAND INITIATIVE - INTRO TO COMMUNITY INFORMATICS; CHAMPAIGN PUBLIC LIBRARY, CHAMPAIGN, IL FALL 2010 Volunteered as a computer lab aide for 5-10 hours per week Assessed the librarys current and potential use of technology Synthesized observations on technology use, the librarys mission statement, and library staff culture to develop a Broadband Plan beneficial to the organization and stakeholders VOLUNTEER - URBANA FREE LIBRARY; URBANA, IL 2011 Provided one-on-one computer assistance to library patrons Coordinated and collaborated with library staff and volunteers


Expertise using and maintaining multiple versions of OSX, Linux, and Windows operating systems in GUI and command line Professional and personal use of MS Office Professional Plus, Libre (Open) Office, iWork, Google Docs Skilled with multimedia tools including Adobe CS (InDesign, Illustrator, Photoshop, Premier), iLife, Audacity, and Camtasia HTML, CSS, PHP, JavaScript, C#, and Visual Basic web development using MS Visual Studio, Aquamacs, Adobe Dreamweaver, and WordPress Professional task collaboration through Request Tracker (RT) and MS Lync Basic object oriented programming experience in Java using Eclipse and NetBeans IDEs Library-staff-level user experience with Baker & Taylor Title Source 3, Polaris, SirsiDynix Horizon, and Innovative Interfaces Millennium ILS Information search and retrieval using EBSCOhost, Wiley, Wilson Web, JStor, Gale Cengage Learning, Project Gutenberg, and other database systems Professional experience using Facebook and Twitter as marketing tools; personal experience using many other social media outlets


ASIST Student Chapter (Member) GSLIS Connections (Member) ALA Student Chapter (Member) GSLIS Student Bicyclist Group (Administrator)