REF: QT/NIPP/01/08 DATED: 30-01-2008 To The Director, M/S NIPPON AUDIOTRONIX LTD NOIDA SUBJECT: Offer to implement Customer

relation management s/w for your esteemed Organization. Dear Sir, It is indeed our pleasure to offer you CRM Solution for your esteemed organization. We are extremely thankful to you to for giving us this opportunity to offer you our services for the same. As per the discussions held with you, we put forth our offer to provide the above -mentioned solution for your esteemed organization. We hope that you find our Project Proposal in line with your requirements and look forward to hear from you. Should you need any clarification, please feel free to contact the undersigned at your convenience. Thanking you and assuring you of our best attention and services at all times. For BMR InfoTech Pvt. Ltd.,

(Authorized Signatory)

1.0 INTRODUCTION: This Proposal is aimed at developing CRM Solution for Nippon Audiotronix Ltd . The proposed solution would cater to the unique requirement of automating all the major functions of Service related activities of the Organization through the CRM Solution System Modules as under:

SR# A. B. C. D.

MODULE NAME SALES ENQUIRY SALES FOLLOWUP LEAD MANAGEMENT MIS REPORTS

3.0 TIME ESTIMATES The approx time estimated for the complete Project is approx. 60 working days from the Date of Placement of Work Order. This time estimate may increase or decrease based on the label of customization needed 4.0 FINANCIAL QUOTE TOTAL COST OF THE SOLUTION SR. NO. 1. 2. 3. PARTICULARS CRM- Head Office Mgmt CRM- Service Center Mgmt CRM-Dealer Mgmt PRICE (INR) 2,00,000/2,00,000/2,00,000/-

4.

CRM-Customer Mgmt

2,00,000/-

5.0 CONDITIONS & PAYMENT TERMS A. License: a. Any third party software license cost would be borne by client only. b. Sale Tax / Service Tax as per prevailing govt. rules B. Customization In case of any customization the charge would be Rs. 1000 per man-day. C. Payment Details: (i) License Fees: a. 25 % of the License fee as Advance along with Work Order. b. 60 % at the time of installation of complete solution c. 15% after the training schedule is over (ii) Customization charge: a. on fortnightly (15 days) basis D. Annual Maintenance Fees The Annual Maintenance Fees for Software shall be applicable expiry of warranty period. This AMC covers the Training, Reinstallation, Database related support and Debugging of the solution. The AMC shall be charged @ 10% of the project cost.. Other then NCR Region Visit charge would be Rs.1000/- which excludes T.A, lodging, fooding (as per actual) for outstation location which would be borne by Client.

E. Warranty The Warranty Period for the Proposed Software Solution will be one year from the date of Installation. 6.0 VALIDITY This Offer is valid for a period of 15 days from the date of Submission.

ANNEXURE I

CRM - SERVICE

H.O/FACTORY

SERVICE CENTER

DEALER
SPARE PARTS INDENT

CUSTOMER
CUSTOMER LOG COMPLAINT TRACKING ONLINE SHOPPING

ORDER BOOK SALES PLAN PRODUCTION PLAN LOG

COMPLAINT LOG JOB ALLOCATION

RECEIVE DEFECTIVE PARTS ISSUE DEFECTIVE PARTS TO FACTORY

JOB UPDATE RECEIVE NEW SPARE PARTS

MRP DEFECTIVE MAT. RECEIVE.

SPARE PARTS INDENT RECEIVE DEFECTIVE PARTS ISSUE DEFECTIVE PARTS TO FACTORY RECEIVE NEW SPARE PARTS BILLING

REPLACEMENT ISSUE.

SPARE PARTS ISSUE. AGNST INDENT BILLING.

BILLING