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In the name of ALLAH, The Most Merciful, the Most Kind W e a r e s o m u c h g r a t e f u l t o o u r P r e s t i g i o u s Prof.

Mazhar Ali w h o g a v e u s t h i s opportunity to make this Human Resource Development Report of United Bank Limitedwhich enhances our ability in understanding HR functions in corporate world and makingreport on them. We would also like to pay our thanks to UBL Representative Mr. Muhammad Aslam who provide us all the information of Human Resource function of United Bank Limitedand all other manager who help us in providing in-depth information on the environmentand culture of United Bank Limited. Executive Summary: United Bank Limited is one of the banks playing a very important rolein the economic development of Pakistan. Its providing high quali tys e r v i c e s , m a n a g e c u s t o m e r e x p e r i e n c e e f f i c i e n t l y , h a v e c o m p a r a t i v e advantage due to its innovative technology and provide high profit to its stakeholder. In order to maintain and improve its services in the competitive market UBL Human Resource Department plays a very important role. You willf i n d i n t h i s r e p o r t t h e c o m p l e t e H R f u n c t i o n o f U B L . T h e V i s i o n , Mission and Strategic goal of UBL what are the methods followed by UBL for analyzing and evaluating its Jobs. How UBL recruit and selectnew employees. The methods used by UBL training and developing new skills in their employees. The methods usedf o r p e r f o r m a n c e a p p r a i s a l o f i t s j o b i n c u m b e n t s . C o m p e n s a t i o n s and b e n e f i t s p r o v i d e d b y U B L t o i t s e m p l o y e e s a n d s o m e o t h e r H R Functions. History of UBL: United Bank Limited w a s e s t a b l i s h e d i n N o v e m b e r 1 9 5 9 . T h e b a n k w a s sponsored by the saigol Group of Companies, which were the mainstay of thetextile industry in Pakistan at that time. Within a short period of time, the bank e m e r g e d a s t h e third largest in the country after HBL and NBP. The bank wasnationalized in 1 9 7 4 . L a t e r o n a n o t h e r b a n k t h e c o m m e r c e b a n k l i m i t e d w a s merged into UBL. UBL was the third bank to be offered for privatization. Initially, a Saudi basedfinancial institution; Bashrahil Group came up with the highest bid for the bank,and deposit ed the first tranche for its consideration. However, due to flaws in the transaction, the SBP cancelled the privatization and took over the bank in 1995.The Banks total income including interest and non-interest income amounted toRS.4935 million in 1995, its deposits were RS. 109 billion and investments wereRS.25 billion in 1995. UBL incurred a loss of RS.724 million in 1995. In 1996 the management of the bank was changed and by mid 1997 the financialand administrative discipline was restored. The interference of the government waseliminated and the non-performing loans recovery was increased and the liquidity position was brought up to the required level. About RS.6.3 billion were recoveredout of which about RS.5 billion were domestic and of this about Rs. 4.5 billion wasrecovered in cash. A right sizing program was initiated as well as an aggressive branch rationalizationstrategy by which 203 loss making branches were shut down and profitable oneswere opened in other areas. Surplus staff was removed which amounted to 5416 employees. The entire audit system was revamped.

United Bank Limited Introduction: Mission Of UBL: At UBL, we value our people as our greatest asset and it is this philosophy that forms the basis of our focused, committed and long term investment in the peoplethat form this great institution. We believe in hiring bright, talented, highly motivated and driven individualsacross our businesses and geographies. Our selection process, by n e c e s s i t y , i s challenging and one that ensures that our standards of excellence are maintained. The diversity of and performance our businesses provide a wide spectrum o f exciting career opportunities for the right individuals. Our leading market positiona n d o u r ambitious vision for the future ensure our long ter m commitment to p r o v i d i n g t h e h i g h e s t q u a l i t y t r a i n i n g a n d w o r k p l a c e p r a c t i c e s f o r a l l o u r employees. Our vibrant and competitive culture will bring out the best in you; our performancedriven reward mechanism will drive you to perform beyond your estimation andyou will have a lot of fun along the way! We look forward to a bright future and the best among you h a v e a u n i q u e opportunity to be part of it. UBL Vision: Our vision is to embrace best practices and deploy world class technology t o successfully fulfill our responsibilities towards all stakeholders of the bank. In adynamic and fast changing operating environment, our foremost responsibilityremains providing management with analytical, accurate and timely infor mation. T h e r e f o r e , o u r f o c u s h a s b e e n o n u p g r a d i n g a n d a u t o m a t i n g o u r s y s t e m s a n d investing in human capital in order to serve our internal and external clients better.A commitment to excellence is our mission!

UBL due to its innovative corporate culture wins their customer trust. UBL isrunning four websites to provide information and customer services which are: The depositing services offered by UBL are Business Partner, Rupee Trans A/C,Basic Banking Account, UBL UniFlex, UBL UniSaver, UBL Profit COD, Term D e p o s i t s R e c e i p t s , F C Y S a v i n g s , a n d F C Y T e r m D e p o s i t s . T h e l o a n a n d c a r d services are UBL Address,

UBL Businessline, UBL Cashline, UBL Drive, UBLCredit Card, UBL Money, and some other services are UBL netbanking, UBL e -statement, Hamrah, UBL Wallet, UBL Click n Bank, UBL Click n Remit, UBLTezRaftaar.

SWOT Analysis: STRENGTHS: UBL has assets over Rs. 550 billion. UBL has 1112 domestic branches and 17 overseas branches. As an asset for the bank the majority of the employees are much more experienced. The salaries, allowances and incentives are very much attractive. It has the largest amount of corporate deals by any of other banks in Pakistan. It has the good ranking as a profitable bank in stock exchange. The targeted segments of UBL are like salar ied person, business people and self employed person. It has excellent reputation and image in the eyes of its customers. From its competitors UBL offers customized products and services aggressively. Operational efficiency has been improved as compared to past. 2nd largest Privatized bank of Pakistan. Fast delivery of online and offline services.

WEAKNESSES: Most of the branches are not up to the mark about its security system. To some extent employees were not properly dressed. In training the employees there was no any separate training center. As there are many experienced employees but they are not able to deal customers properly because they are unable to use the new IT technology. Orientation needed by the employees about the customer dealing. There is no equality in the standardization of the branches, means some branches are very much attractive for the customers and some are not.

As compared to other banks it is to some extent behind in IT technology. Due to the experienced employees there are many work overloads on them and the promotion is also not timely.

OPORTUNITIES: To enhance their network Call Center services should be improved. Their profit can be increased if new technology and modern business processes areimplemented. The employees of all the branches can cope up with the foreign banks if they are given a proper orientation. Fresh employees should be hired, so that they would have the knowledge about new IT technology.

THREATS: Political instability. Day to day increasing competition. High operating costs. Entrance of new foreign banks in Pakistan.

HR Functions
Following are the major Human Resource Management Functions of United Bank Limited: HR Objectives: The objectives are to look out for the well being of all employees of the UBL.P r o v i d e l e a d e r s h i p a n d d i r e c t i o n t o e m p l o y e e s o f t h e c o m p a n y . C a r e e r Development planning for all employees of the company. Ensure thorough trainingof nationwide employees. To provide individual employees with orientation on thec o m p a n y a t t h e t i m e o f j o i n i n g . T o p r o v i d e e m p l o y e e s w i t h s o l u t i o n s t o t h e i r problems. UBL HR Plannings and Policies: United Bank Limited follows Business-level/Competitive Strategy (competitivestrategy identifies how to build and strength the businesss long-term competitive p o s i t i o n i n t h e m a r k e t p l a c e ) b e c a u s e o f v a s t n u m b e r o f i t s c o m p e t i t o r i n t h e market place. UBL analyze its strengths with weakness and opportunities withthreats to maintain its comparative advantage. The competitive advantage of UBL is based on Differentiation. It provides different online offline services to winits customer and periodically analyze the competitive marketplace to enhance its service at a high level.