Nonverbal communication is usually understood as the process of communication through sending and receiving messages other than words

. Messages can be communicated through gestures and touch, by body language or posture, by facial expression and eye contact. Meaning can also be communicated through object or artifacts (such as clothing, hairstyles or architecture). In oral communication, these symbolic messages are transferred by means of intonation, tone of voice, vocally produced noises, body posture, body gestures, facial expressions or pauses. Many nonverbal means are innate and universal; example people in different cultures have a common understanding of these cues. The contribution of non-verbal communication to the total meaning of a discourse can be culturally determined and differ for different countries, for instance- use of the zero shape made by the fingers does not mean the same thing in different cultures. It stands for “OK” in the UK, and a vulgar expression in South American cultures. The term "Kinesics" is the study of how people communicate through posture, gesture, stance, and movement. It is one of the most powerful ways that humans can communicate nonverbally. It is used to portray moods and emotions and to emphasize or contradict what is being said. There are five parts of kinesics – Emblems, Illustrations, Regulators, Adapters, Affective displays. We can very well relate it to our day to day lives, whether personal and/or professional. If used wisely, nonverbal communication can be a great boost to one’s performance and personality and as a result may affect the quality and performance of the entire firm or organization. Citing the example of the thieves who uses the Nonverbal communication as a means to achieve their task by reading others postures and gestures, this can also be termed as ‘Non Verbal Advantage’. Example and situations of Non verbal advantage in an organization: First: an employee of a company with depressive facial expressions, having bad temper and indeterminate body language would not deliver his best performance to the task assigned and to the effect his/her manager could spot this inept performance. One way of handling the situation is to rebuke the employee creating unhealthy environment of working. Or the manager could take the advantage of nonverbal communication by observing the employee’s gestures and providing motivation, resolving the issues. For

every member of the organization it becomes more important to interpret a non verbal communication. Second: The other example can be taken of an interview. The candidate could take the non verbal advantage while walking into the room and firmly shaking hands with the interviewer maintaining a good eye contact. This would provide an impression of enthusiasm in the person and the interviewer would be pleased by the gestures shown which would also increase the chances of him getting selected. Third: Two different personalities working in an organization. One of the employees is having low self esteem and the other is brilliant, sharp personality. A group of employees indulging in bullying others always persecute the modest person as they take non verbal advantage, observing his soft behaviour, nervousness and inertness. The aim behind it may be just fun. On the other hand, second individual knows how to use nonverbal communication to his advantage against the group of bullies. He maintains his gestures of calmness, patience and confidence. Fourth: In an official meeting board room, if any employee sits back in the chair he is sending off signals, such as, uninterested or rejection which could provide an edge to the other employee taking the advantage of the nonverbal communication signs. This could win the second employee with an important task/project in his favour. Unintentionally nonverbal communication may be delivered in a negative manner however we should take various steps to be safe and benefit ourselves using the non verbal communication.

Being mindful of own nonverbal cues, as well as the nonverbal cues of those around us and keeping the messages short and concise.

Giving People Time – Setting aside a specific time for meetings and regular communications allows time for everyone involved to prepare themselves. Also, keeping in mind that listening is often more productive when working to communicate effectively, and is well more important than talking.

For building connections we must maintain eye contact with others while communicating this provides a sense of interest in the others mind also.

Cultural context – we must take care and respect the nonverbal communications of different cultures. If one is not familiar with the local body language it might be misunderstood, and sometimes misinterpret the local nonverbal signals which could lead to embarrassing and uncomfortable situations.

Sensing the degree of tension in shoulders and jaw while in a group and ease out and relax ourselves to the situation for comfortable and confident delivery of message.

Concentrating on tone of voice when speaking – tone of voice convey a wealth of information, ranging from enthusiasm to disinterest to anger. We should notice tone of voice and using appropriately to emphasize ideas that needs to be communicated. Consider Context – When communicating with others, we must always consider the situation and the context in which the communication occurs. Some situations require more formal behaviours that might be interpreted very differently in any other setting. We should consider whether or not nonverbal behaviours are appropriate for the context. The above nonverbal communication gestures would help in avoiding us being picked as victims of others in the organization. It becomes clear that with a proper employment and use of our non verbal communication skills we can keep hold of the situations and people more efficiently and productively. Non verbal communication is important because the right message depends on how one delivers the message more than the actual conversation.