Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

26. Accelerated Learning 10 5. 37. 35. 36. 21. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. 1000Ventures 7 2. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. 17. 34. 33. Be a Better Manager 16 18. 18 Better Workplace Now 13. Anecdotage 15 10. A Better Workplace 9 4.managetrainlearn. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. Customer Service Manager 28 23. All Business 14 9. Basic Learning Systems Inc 17 12. 30. Aimm Consulting 13 8. Discovery Health Channel 30 25. 29. 20 15. 33 28. 16. 12Manage 8 3. 24 19. Accel-Team 11 6. Big Dog and Little Dog's Bowl of Biscuits 19 14. 20.Manage. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. Click. 27. Action Leadership 12 7. Customer Service Training 29 24. Executive Coaching Studio 37 Page 4 of 107 Get the MTL Experience! . Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www.

75. 60. 55. 61. 67. 70. Human Resources About… 49 44. 53. My Name Is Scott Human Links 48 58. 56. National School Board Association 63 www. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. 47 42. 41. Institute of Silly and Meaningless Sayings 50 45. 45 40. 71 66. 78. 71. 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 54. Click. 69. 64 59. Page 5 of 107 . 68.managetrainlearn. 76. 52. 46.Manage. 51. 77. 72. 64. 74. 47. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 70 65. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. Learn! 2010 38. 39. 50. 79. 73. 62. 54 49.

Test Café 86 The Change Agent 87 The Leadership Hub 88 83. 97. Value-Based Management 100 Page 6 of 107 Get the MTL Experience! . 88. 100. 90. 93. The Improvement Encyclopedia 89 84. 92 87. Click. 92. 96. Learn! 2010 80. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. 82.Manage. 89. 86. 85. 99. 91. 98. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www.managetrainlearn. 81.

com Email Address: headoffice@1000ventures. connections and advice Site Home Address: http://www. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”.success360. It reminded me of an interactive mind map. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original www. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed Page 7 of 107 Get the MTL Experience! . I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. and www. And lots of fascinating original stuff too. Learn! 2010 1.1000advices. It links to two of his other sites at www. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. It‟s sure to brighten up your day.managetrainlearn. In fact. Don‟t ask me what‟s here because the answer is.

and Korean). and a forum.Manage. It‟s like an internet in an internet just for managers. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news www. Chinese. Learn! 2010 2. Click.managetrainlearn. Since you can add your own entries to the dictionary. At first. models and theory. This site is a formidable Page 8 of 107 Get the MTL Experience! . a list of courses being run (to which you can add your own). When I last looked there were over 1500 easy-to-access entries. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. the chances are the number is much higher by now. there‟s also a management news section giving links to all the latest management gossip. Japanese.12manage. At its core is an A to Z dictionary of management methods. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality. Site Home Address: Email Address: info@12manage. I thought it was because you can translate any page into any one of 12 languages (including Arabic. In addition to the dictionary.

(my pick of which is the phrase: “That is so not going to happen”). Daniel lists the things you shouldn‟t say at Email: info@abetterworkplace.Manage. colourful.html to the site address)  massive list of resource references. Learn! 2010 3.abetterworkplace. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). and dysfirmations.html. Then there are toolkit. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. and tools sections. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit. but it is full of great content for anyone interested in making their workplace a better place. tips. senseless acts of immaturity (eg “Skip rather than walk”). It‟s not Page 9 of 107 Get the MTL Experience! . and “Measuring the Mirth”. or trendy. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. Click. “Nature‟s Leadership Lessons”. Site Home Address: http://www. describe_coworkers.html. Where to start? www. there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”.

and Naturalistic).com Email Address: als@acceleratedlearning.Manage. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. Learn! 2010 4. Bodily. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. Inter-personal. Mathematical. (Linguistic. Intra-personal. It did! Summary of Free Resources:  learning style profile.managetrainlearn. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. I know that I am linguistic and so was curious to see whether the test would come out right. Visual. Site Home Address: http://www. Page 10 of 107 Get the MTL Experience! . Click. Accelerated Learning Free Learning Styles Test This is a lovely site. The questions are all straightforward. Email Address: sales@accel-team. Summary of Free Resources:  pdf articles on coaching.managetrainlearn. self-appraisal. There‟s a history of employee productivity that will take you all the way back to the Pyramids. plus some well-presented explanations of time management. Space utilization. (For example. did you know that the base of this huge structure is only 7 inches from being a perfect square?). They include Time utilization. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation. Machine Page 11 of 107 Get the MTL Experience! . Learn! 2010 5. One thing that‟s a bit different here is a set of Checklists. Site Home Address: http://www. and employee development. Accel-Team Advancing Employee Productivity There are some nice features on this site. and coaching. and Interpersonal relations. Click.accel-team.Manage. Then there are detailed features on teambuilding.

And that‟s why I think I like Brent Filson. courage. leadership makes the elephant Page 12 of 107 Get the MTL Experience! . Yes. and leadership abilities. Here Brent makes the point that. see every leadership challenge as a way of having people increase their Email Address: brent@actionleadership. Summary of Free Resources:  insightful leadership www. “From now on. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance. For me.” I like the concept that management trainers and management training should be kind. Learn! 2010 6. He goes on.Manage. skills. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t. unlike management which involves simply the care and feeding of the organisational elephant. And to cultivate that perspective you need kindness. tenacity. Click. I‟d willingly jump through hoops if he asked me.managetrainlearn. Site Home Address: http://www. I‟m not too sure exactly why I like his writing.

which are great starting points for further self-development. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. Then you score yourself. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other Page 13 of 107 Get the MTL Experience! . Learn! 2010 Email Address: webmaster@aimmconsult. You‟re offered some examples of “always doing” www. Click.aimmconsult. Site Home Address: http://www. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. and Conveying Credibility. or “rarely doing” this. Motivation.managetrainlearn.Manage. The final score will give you a feedback on areas such as Delegation.

Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business www.Manage. One in a million.managetrainlearn. blogs. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. guides and tips. but there is a huge amount of free material. There are news reports. All Business Champions of Small Business This is an amazing site for anyone running a small Email Address: info@allbusiness. There‟s everything you could possibly need to help you run an efficient business. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Page 14 of 107 Get the MTL Experience! . many of the products on the site are only available through purchase. that‟s one million!) articles. There‟s advice on managing every aspect of your business. Learn! 2010 8. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. Site Home Address: http://www. And sure enough there it was. Of course. Click. including employment and HR and business plans. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep.

Fortunately. How about this one pulled out at random? It‟s about Japanese businessman. When I keyed in “Business”. Funny Stories If you‟re looking for an amusing story to add to a presentation.Manage. Learn! 2010 9. www. then this is the place to visit. He sold over 2 million. aphorisms. Anecdotage Famous People.managetrainlearn. and amusing stories. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun).com Page 15 of 107 Get the MTL Experience! . illustrate a learning point. Site Home Address: http://www. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. perhaps more than you‟ll ever need to get to grips with. Click. there‟s a useful search button that allows you to fine-tune your search according to a category. name or keyword.anecdotage. It‟s absolutely crammed with anecdotes. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. the database came up with 493 stories. or just to entertain friends at the Email Address: editor@anecdotage.

there‟s an online questionnaire to find out what your strengths and weaknesses as a manager Email Address: info@beabettermanager. Processes. People. Click on a link and you get a diagram with individual lists of do‟s and don‟ts. In the same way.beabettermanager. and Financial Page 16 of 107 Get the MTL Experience! . Lastly. Click on any of these and you get a selection of links. This website is particularly useful for managers in the UK. Learn! 2010 10. Seize Opportunities. you can build your own personal collection of checklists. showing how learning a skill related to levels of performance. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard.managetrainlearn. Information. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. Physical Resources. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. It has 15 questions and delivers immediate feedback. Be a Better Manager Solve Problems. It provides a list of industry sectors with links to their Skills Council. Click. These are: Strategy. If you register and log in. There are also links to local resources around the UK.

Do You Know Your Reading Speed? If you want to find out how quick you read. you‟ll find out your reading speed.basic-learning. Learn! 2010 Basic Learning Systems Inc 11. and hey presto. I made it to 354. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. then spare a minute or two for this easy test from Basic Learning Systems Email Address: Page 17 of 107 Get the MTL Experience! .htm to the site address)  weekly business writing tips. it doesn‟t exactly test your comprehension. Site Home Address: http://www.managetrainlearn.Manage. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute. Click. a business communications company run by Gloria Pincu. Of www. Note where you got to. For the record. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest.

com Email Address: webmail@tomterez. Tom‟s aim is to create better Page 18 of 107 Get the MTL Experience! . to compete.Manage. Learn! 2010 12.betterworkplacenow.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. Where people eagerly use their brainpower. This is a card of 25 squares on which is printed a buzzword eg “empower”. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. Where teamwork comes www. Click. Site Home Address: http://www. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged.” Yea. “value-added”. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row.managetrainlearn. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. Imagine its passion for serving customers. Imagine the sense of mission and spirit of fun. to thrive. “envision”. Imagine the innovative power of such an organization. Where kindness rules. Imagine its ability to attract and retain talent.

It‟s the best around. leadership and knowledge. the learning process. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning. learning. Amongst the goodies are: current training news. is The History of Training. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. Click. Don has a big German shepherd dog and a smaller companion. By the way. the art and science of leadership.Manage. and still look at. It‟s still as good as ever. definitions of learning terms. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. in case you‟re wondering about that title. Site Home Address: http://www. It‟s a massive resource and a lot of it is www. But the one feature I remember from years ago when I first came across this Page 19 of 107 Get the MTL Experience! . Summary of Free Resources:  a massive resource on performance. and performance Email Address: donclark@nwlink.

why mobile phone shop staff don‟t use desks. Learn! 2010 Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. Cue: open smile.managetrainlearn. Practical Applications. relaxed stance. Parenting Advice.Manage. and The Business World. There are 7 topic areas: Ask Our Experts. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content. I learnt how to use my body language at job interviews. Personal Page 20 of 107 Get the MTL Experience! . and friendly gesture. and how to convey sincerity and warmth with my face and Click. www. The Basics. Gender Differences. in one tour of this Email Address: janem@bodylanguageexpert.

There‟s a weekly brain bender to test your knowledge (which I got wrong!). brain Email Address: webmaster@positscience. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. such as why you conceive a word in one part of your brain and utter it from another. Site Home Address: Page 21 of 107 Get the MTL Experience! .positscience. You can play Bumper Cows. the thing that always draws me back to this site is its collection of Brain Teasers. to be honest. brain games. Sound Sequence or Dunk Tank.managetrainlearn. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. Click. A to Z glossary  animations  free half hour online course. quiz. and a set of 29 images that dissect the brain as if you were there with a scalpel! But. Then you can view nicely-designed animations which uncover what goes on in your brain. illusions.Manage. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). Learn! 2010 15. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain.

McGregor and McLelland.businessballs. and Aesop‟s Page 22 of 107 Get the MTL Experience! .Manage. feedback forms. It even has a graphology www. and not so familiar. appraisal forms. the tree swing cartoons. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. explaining how to read personality from your handwriting. But while others charge for a fraction of what‟s here. It‟s absolutely huge and covers everything you could ever need on training. a glossary of training terms. time management planners. models like those from Maslow. quizzes. induction training checklists. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. Click. Site Home Address: http://www. management and business. multiple intelligence tests  training models  and much more too numerous to mention. this is all free. Where Alan got the time from to produce all this beats me.managetrainlearn. exercises and icebreakers  motivational and amusing posters  file tools and materials  Email Address: ac@alanchapman. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. And templates of resignation letters. It has all the familiar. Learn! 2010 16. Shall I go on? I‟ve barely scratched the surface.

Internet. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. Learn! 2010 17. Government. The free professional trade magazines on offer include: Human Resource Executive. Corporate Meetings and Incentives. Site Home Address: Page 23 of 107 Get the MTL Experience! . It comes from Business Training Media who offer onsite courses and a big catalogue of training materials. as well as in categories such as Education. and The Deal.managetrainlearn. and Transportation. Call Centre. www. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Email Address: info@business-marketing.

au Email Address: enquire@businesssimplification. Yet there is one hidden area of cost which has rarely been addressed: complexity.” When you register here you get a free toolkit including a meeting planner. Site Home Address: http://www.managetrainlearn. a busy manager‟s complexity audit. Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying Page 24 of 107 Get the MTL Experience! . Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly a Make It Simple poster. and a set of paperclip templates to keep the campaign fresh in your www. Learn! 2010 18. Click.businesssimplification. The only way to deal with it is to focus more effort on simplicity. This is what David says: “Cost reduction has been a central focus in most businesses for many years now.

principles. David Straker. David. and thirdly a teacher who loves to pass on the aha‟s of what he www. Click. The sites include: changing minds. hooked on the thrill of discovery. second. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. Learn! 2010 19.Manage. Site Home Address: http://www. Changing Minds How We Change What Others Think. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines.changingminds. quality toolbook. No need to apologise. You‟re what the web‟s all about. Feel and Do I am full of admiration for the author of this site. and explanations. improvement encyclopaedia. creating minds. In David‟s own words. They probably account for over 3500 web pages of industrialstrength knowledge. he is first a learning junkie. and business articles. David apologises that his creations are done in his spare Email Address: contactus@changingminds. techniques. an engineer who needs to connect theory to Page 25 of 107 Get the MTL Experience! . Believe.

It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management. use it well!” Summary of Free Resources:  massive network of management. Legal. Learn! 2010 Page 26 of 107 Get the MTL Experience! .com/ Email Address: info@citehr. and Sales/Marketing. Click. Citehr Improving Organisations The CiteMan network is one of my favourite resources. When I last looked there were over 50. ideas and resources. The network now has hundreds of thousands of members from India where it is based to every corner of the world. As Sidhartha says.citehr.000 downloadable resources.managetrainlearn. Operations. HR. General. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory.Manage. Each is a goldmine of www. Site Home Address: http://www. There are 7 networks – Finance. and Jobs. “everything is available to everyone at no charge.

One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list. You can use it as a standalone coaching tool or as a supplement to working with a live coach. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for www. Email Address: info@coaching2grow. They range from Feedback to Musts and Shoulds and Enemy No 1.Manage. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. Working with difficult colleagues. Managing yourself better. you can make notes on your thoughts and plans in a Personal Growth Workbook. As you work your way through the topics. and Influencing a tough Page 27 of 107 Get the MTL Experience! . There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change. Learn! 2010 21. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www.

And a series of useful aids.Manage. There are tons of great information on this site. Learn! 2010 22. Surveys. there‟s a great free magazine and technical document subscription service with 16 products Page 28 of 107 Get the MTL Experience! .com Email Address: info@customerservicemanager. Tests. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals. There‟s one of the biggest lists of customer service articles I‟ve seen.managetrainlearn. that people in Poland are the most satisfied with customer service. such as Customer Service Job Descriptions.customerservicemanager. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www. and Scorecards. and that lengthy waiting times are still the top frustration of customers. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. In a short visit. What else? Well. www. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. Click.

com Email Address: info@telephonedoctor. you‟ll find 16 free previews of the videos.servicetraining. On the link below. See Results Tomorrow This is the Telephone Doctor or Customer Service Training Page 29 of 107 Get the MTL Experience! . Learn! 2010 23. and expertly presented by Nancy herself. “Five Forbidden Phrases”. Customer Service Training Deliver Today. Where you come when you‟re sick of customers. Summary of Free Resources:  newsletter  video previews. Site Home Address: http://www. who‟s put together a library of video programmes on customer service. and “From Curt to Courteous”. They‟re all hard-hitting. to the www.Manage. perhaps? No. it‟s a smashing site run by Nancy Friedman. seriously.managetrainlearn. Click. Amongst my favourites are: “Exploring the Rudeness Matrix”.

com www.discovery. so if you want more of the same.html Email Address: info@discovery. ranging from Your Anger profile. (They‟re all taken from the Queendom site. Learn! 2010 24. Click." There are 10 statements with which you strongly disagree. disagree. to Perfectionism. through Communications Skills. You can get 31 free Basic Personality tests on this site. The preamble explains: This test assesses your locus of control orientation and your attribution style. Procrastination and Type “A” Personality tests. partially agree/disagree. or strongly agree. Site Home Address: Page 30 of 107 Get the MTL Experience! . here‟s a true feast.managetrainlearn. agree. pop over there). Now off you go! Summary of Free Resources:  free personality tests. the Locus of Control and Arbitration The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals.Manage. you can succeed no matter what”. Here‟s an example of what you‟ll face in one of the set. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments.

He has a nice friendly. Site Home Address: www. reassuring and conversational style. Dave Marshall‟s Bookkeeping course fits the bill nicely. As well as viewing this free course.dwmbeancounter. There are 7 lessons in the course. I don‟t feel I‟m being talked down to and there‟s no jargon. covering stuff like Debits and Credits. and Financial Statements. There‟s another great free service that Dave offers: links to free business software. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. Payroll. and Merchandise Inventory) as a guest and get the first lessons free. and many more. so a good free course on all things accounting is right up my street. Click. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). The General Ledger and Email Address: Page 31 of 107 Get the MTL Experience! . Onestep Accounting. Checkmate Plus.Manage. Learn! 2010 25. Big E-Z‟s free trial version. You‟ll find links to the Open Office suite of programmes.managetrainlearn. Lazy8 Ledger. Acemoney Lite. you can also sign up for Dave‟s other courses (eg Special Journals.

It‟ll have you smiling to yourself one minute and nodding in agreement the next. and it‟s a unique learning experience. it‟s a great template for a superb presentation. (You guessed: I like it!) Just read it.easytraining. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal www. It‟s an astonishing testimony to an inspiring leader.managetrainlearn. It works on many levels. Learn! 2010 Easy Training 26. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York). as in the awards presentation or retirement Email Address: Page 32 of 107 Get the MTL Experience! . Click. Site Home Address: http://www. as in the annual statement to the board.Manage. (check out the almost imperceptible presentation techniques that are used). or the procedural.

It‟s all about empowerment (aka positivity). Site Home Address: http://www. Learn! 2010 Empowering Messages 27. if that doesn‟t brighten your day.managetrainlearn.empoweringmessages. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the Email Address: zev@empoweringmessages. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”.com Page 33 of 107 Get the MTL Experience! . You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”.Manage. there‟s no hope for you! Summary of Free Resources:  audio messages. Free Empowerment Chats This is an uplifting site that should put you in a good mood. Now. cartoons. Click. and some really inspiring articles. a huge collection of positive news stories. There are empowering stories.

it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re Page 34 of 107 Get the MTL Experience! .managetrainlearn.entrepreneur. Learn! 2010 28. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. Click. there‟s everything you could possibly need to know on starting a business. from home-based businesses to www.Manage. Site Home Address: http://www. there‟s heaps of it here. features. For a start. As the title implies. from finding an attorney to engaging new staff. And there‟s a hand-holding guide to managing and growing your business. and magazine. there‟s an A to Z encyclopaedia of small business Email Address: feedback@entrepreneur. from raising money to taking time off. As if all that weren‟t enough. There are ideas galore on what kind of business to make money in.

These include www. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. Site Home Address: http://www. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. training. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group. you‟ll find a treasure-trove of resources for entrepreneurs. there were 348 items.managetrainlearn. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. On this site. advice.evancarmichael. bios of famous entrepreneurs. and a page of unique resources supplied by contributing experts. At the start of the year. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. this is the site for Page 35 of 107 Get the MTL Experience! . articles. and advice. Click. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. Learn! 2010 Email Address: info@evancarmichael.

which he calls: “your premier resource for sharpening your negotiating skills”. There are lots of free resources here on negotiating. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. Everyone Negotiates YIKES .managetrainlearn. I‟ll eat my hat. They‟ll catch your attention too because they‟re very much to the point and memorable.everyonenegotiates. Learn! 2010 Page 36 of 107 Get the MTL Experience! . for instance. a monthly Email Address: info@pbsconsulting. Site Home Address: http://www. including a test of your negotiating style. Summary of Free Resources:  articles. It‟s not hard to see www.Manage.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. and incisive articles. But what caught my eye was his list of over 60 short sharp negotiating gambits. If these gambits don‟t turn you into a powerful deal-maker. Who. newsletters and collection of negotiation gambits  negotiating style self-assessment. Click. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse.

you get “Making Things Happen”. After the first part which is an Introduction. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean Page 37 of 107 Get the MTL Experience! . Click. friendly style are easy to read and easy to absorb. newsletter  email course for executives. Beats those long journeys to training courses! Summary of Free Resources:  Email Address: sean@executivecoachingstudio. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. followed by “Understanding Others” and ending up with “Seeking Good Counsel”.com www. Site Home Address: http://www.managetrainlearn. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”.executivecoachingstudio. Learn! 2010 31.

Click.managetrainlearn. and conversational do‟s and don‟ts. what to wear. entertaining. making appointments. The site works like a wiki. Learn! 2010 Page 38 of 107 Get the MTL Experience! .Manage. you get advice on: negotiating tactics. Executive Planet Cross-cultural Training If you do business around the world. Email Address: info@executiveplanet.executiveplanet. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. For each country. how to address people. meaning you can register and update articles. and etiquette. and hotel booking. Its main feature is a guide to business culture when negotiating in 49 different www. culture. you‟ll get advice from an expert along with facts about laws. Site Home Address: http://www. Plus for each country. this site is an essential companion to your airline tickets.

ezinearticles. Presentation.000 articles (and probably growing all the time). It reviews everything that it archives which means you‟ll get only good stuff. Here are a couple of statistics.000 authors (also probably growing all the time).com www. Communication. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. Click. This site is mind-bogglingly massive. including: Customer Service. Change Management. For me. there are all the categories you could wish for if you are looking to extend or update your knowledge. And over Email Address: info@ezinearticles. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. Learn! 2010 33. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory.Manage. Coaching. Teambuilding. Time Management. The list just goes on and on. the best article directory by far is Ezine Articles. Negotiation. Motivation. and Top 10 Tips. In the Self-Improvement section. Goal Page 39 of 107 Get the MTL Experience! . you‟ll find Leadership. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site. run by Christopher Knight. and Creativity. In the business section.managetrainlearn. It has over 100. Site Home Address: http://www.

The one I like most is Fast Take. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. mine‟s not there) and Top 10 Bosses From Hell. Click. Fast Company is a monthly business print magazine that you can subscribe to. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide Page 40 of 107 Get the MTL Experience! .com Email Address: pr@fastcompany. For a start. For those of us too busy to spend every day surfing. Site Home Address: http://www. Then. You can also browse their massive archive of past copies. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m www.managetrainlearn. you can subscribe to some very useful newsletters. a fast feast. But that‟s nowhere near all they do. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. Learn! 2010 34.fastcompany. But on the site you can see the current edition for free and read selected articles. Fast Company How Smart People Work Fast Company is one of the original business information websites. Essentially. All in all. of course. which is a weekly roundup from the Web.Manage. a directory of businesses in your area (States only unfortunately).

uk www. you‟d have a huge library of valuable The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free samples. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Email Address: service@fenman. an Induction Toolkit. Click. this is what I did. How to run an Assessment Centre. I clicked on just one of their 25 categories. Site Home Address: http://www. called Danger – Talent Zombies! Thank you. and an exercise on identifying employees with talent.Manage. As an example. There‟s so much information that if you downloaded everything that‟s available. Recruitment.fenman. They are now a formidable presence on the Web. Fenman! Summary of Free Resources:  huge range of training products with many free samples. Selection and Induction. Learn! 2010 Page 41 of 107 Get the MTL Experience! . Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. That took me to a page with 8 big products of which I was able to download samples from 4.

com www. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. Learn! 2010 36. For example. Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. Incidentally. Site Home Address: http://www. Click. Just pop on over and try them for yourself.managetrainlearn. First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give Email Address: Page 42 of 107 Get the MTL Experience! . I won‟t tell you what you have to do in these games (they‟re far too complicated).Manage. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before.

I scored quite well and I certainly learnt.games2train. Multiplayer games. You can try out all of the categories if you have Flash installed. I then got to choose who I wanted to be and who to play against and the game started. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training Page 43 of 107 Get the MTL Experience! . audio. and design makes you really believe you‟re on a TV quiz show. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. Flash games. There are 6 categories of games: Video Email Address: info@games2train.managetrainlearn. Certification games. Quiz shows. Click. Site Home Address: http://www. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games. and Phone games. The questions are the usual range of multiple choice and true or false but the graphics. I gave Quiz show a go and chose Sexual Harassment as my subject. Learn! 2010 37.Manage.

managetrainlearn.Manage. You can also enter your ideal profile to see where you want to be. Click.getmoredone. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. Learn! 2010 38. and research on time management. and interesting time management quotes. to family. of course. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. In addition to the time tabulator. sleep and TV and so on. some research into the top time wasters. here‟s one from Pace Email Address: mark@getmoredone. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  www. That‟s. Page 44 of 107 Get the MTL Experience! . the site offers 10 time tamer tips. When you‟ve allocated your weekly hours. you can see a pie chart of how well you do compared to others. Site Home Address: http://www.

but most people will recognize people like Elizabeth Arden.html Email Address: news@hbs.Manage. Gilbert Colgate.managetrainlearn. there will be some unfamiliar names on the Page 45 of 107 Get the MTL Experience! . for example. Learn! 2010 Harvard Business School Clarence Birdseye. There are brief but fascinating bios of each leader. and Hugh Hefner. Site Home Address: http://www. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders. For non-Americans. Click. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J. Did you www.

com www. Yep. It‟s just that he tells such a good story. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above).Manage. the headings of these articles are immediately grabbable.managetrainlearn. Learn! 2010 40. For a start. You just have to read his stuff. Site Home Address: http://www. Or “Some squares are really sharp”. And he packs a big message in the shortest possible space. There‟s “The heart of education is the education of the heart”. If you want to know what I mean. Or how about “Say thanks before it‟s just a memory”. Finally. he‟s just a great writer. And then he draws some universal truths out of these stories that help us take home the message. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites. Then there‟s the Page 46 of 107 Get the MTL Experience! . I reckon you‟ll learn a lot from this Email Address: harvey@mackay. But I keep a special place for Harvey Mackay. read the articles on this website. Click. Enjoy! Summary of Free Resources:  management articles. (Harvey knows we‟re all curious deep down).mackay. Many of these articles kick off with fascinating stories of successful business leaders or managers.

He‟s already got a great present! OK. There are over 700 of them. Scott is still young. And then I realised that this isn‟t true.Manage. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere. Learn! 2010 Email Address: scott@hellomynameisscott. but he has already written 7 books. is a regular columnist. Another is his comfort around using modern technology to build customer relations. has a suite of websites. It underlies his Hello. Many of Scott‟s themes really chime with me. he also has a nametag tattooed on his chest. (Apparently.) The theme behind Scott‟s ideas is Approachability. My Name is Scott website. I was going to say that a great future awaits Scott Ginsberg. Click. you should create fans. Page 47 of 107 Get the MTL Experience! . If you can‟t get enough of Scott on this site. My Name Is Scott Stick Yourself Out There In my review of this site. take a look at his other video site and consultancy site.managetrainlearn. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: www. One of them is the idea that you shouldn‟t create customers. launched his own interactive TV.hellomynameisscott. and has made a brand out of a nametag.

forum. thinking skills to job satisfaction) and some general knowledge tests. Site Home Address: www. use it. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. a range of audits. Learn! 2010 42. Wherever you are. Amongst the many free goodies on offer here (along with the articles. Summary of Free Resources:  management articles  tests  forum. Email Address: query@humanlinks. news and jobs) are a wide set of personality tests. a wide range of managerial tests (eg Manager in a Fix).humanlinks.Manage. Page 48 of 107 Get the MTL Experience! . (from training needs to climate.

you‟ll find topics on Change Management. Throughout the www. then you‟re in for a great treat. Motivation. Summary of Free Resources:  Learning style profile  Free policy samples. checklists and forms  Interview tips  Job descriptions  Free email classes. To help you through this wealth of material. As with all About sites. Site Home Address: http://humanresources. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. there are free 5-week email Email Address: info@humanresources.Manage. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. Communications. Click. Susan takes you through 4 main areas: HR Basics. here including “Recruit and Hire the Best”. and Success at Work.about.about. Employing People. and Teambuilding. Managing Page 49 of 107 Get the MTL Experience! . They start with 19th Century History and end up with Zoology. and the latest updates. there are links to the most popular sections. Performance Management.managetrainlearn. On the way they tackle Human Resources with guide Susan Heathfield. Learn! 2010 Human Resources About… 43. the “must reads”. Management/Leadership. Employee Recognition.

Site Home Address: http://www. you can become a member of the institute and learn about the institute‟s history and purpose. There‟s a swipe at management models. here‟s my favourite cliché: “He was in and out like a yo-yo”. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. black-spotted pigeonfoot!” Odd. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. For a flavour of each of these. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. and my favourite pirate curse: “What care I. ISMS Babel translator  carparktivity stickers. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light roll of honour and list of “bored” members. thou plump.htm Email Address: Isms2002@btinternet. There‟s a coat of arms (motto: Back to Quo Vadis). a Bullshine generator for producing management speak.btinternet.managetrainlearn. ISMS Page 50 of 107 Get the MTL Experience! . www. albeit with a serious purpose. Learn! 2010 44. Summary of Free Resources:  bullshine generator. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. For example.Manage. but great fun. a list of hilarious workplace clichés.

Site Home Address: http://www. articles and a newsletter. Email Address: Page 51 of 107 Get the MTL Experience! .Manage. But there are 2 features that make this site just a little bit different. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”.com www. there‟s a feature called Leadership Minute.leadershipnow. Learn! 2010 45.managetrainlearn. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes. Summary of Free Resources:  leadership articles  newsletter  book excerpts. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. For a start. Take a daily dip. This is a series of short one-minute reads on leadership subjects.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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managementhelp. to Z. www. well V. Summary of Free Resources:  encyclopaedia of management. It‟s a real web of information. And of course when you go elsewhere you have other links to explore.) Let‟s see what happens when you explore one Email Address: jalnes@mapfornonprofits. You start with an introduction and a set of links to outside sites. It covers everything in business from A. There doesn‟t appear to be anything left out. a true management help. I was astounded then and still am now. say Group Skills.managetrainlearn. (By the way. Advertising and Promotion. And it‟s hard to argue with that. Carter calls the site a “complete. Carter McNamara. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. Then you move through Icebreakers and Group Matters. It‟s an amazing resource. the work of one man. to General Resources and Related Library Links. Site Home Address: Page 55 of 107 Get the MTL Experience! . it has a bias towards non-profit organisations. highly integrated library of management material”.Manage. Volunteers. Learn! 2010 49.

Manager Wise To Work is Page 56 of 107 Get the MTL Experience! . Motivation and so on. there‟s a massive collection of articles in the Knowledge Bank. Click. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. Summary of Free Resources:  massive collection of management articles  glossary of management terms. Then there‟s an A to Z glossary of management terms. www.Manage. As a bonus. business schools. There are also links to universities. portals. To Manage Divine”) and hand it out to your delegates on your next training course. management Email Address: admin@managerwise. Culture. Where to begin? Well. For devilment. and employment law sites around the world.managerwise. Learn! 2010 50. I selected “Q” and got “Quick Ratio” and “Quality of Work”. you can buy the T-shirt with that slogan on (“To Work Is Human.managetrainlearn. The one I checked on Motivation has some really well-chosen subjects. To Manage Divine This is nothing short of a management supersite. Site Home Address: http://www. neatly categorised into sections such as Coaching.

To help you and your organisation learn these skills.managetrainlearn. Site Home Address: http://www. Learn! 2010 51. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. www. including E-learning courses.managetrainlearn. They range from Appraisal and Assertiveness to Teambuilding. MTL provides a range of online products. Step-by-Step pocketbook Page 57 of 107 Get the MTL Experience! . Thinking Skills.Manage. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure. Manuals for Trainers. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and Email Address: eric@managetrainlearn. and a library of free e-books. Time Management and Training Skills. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site. 1-day Course Plans.

Site Home Address: http://www. Click.Manage. it‟s free. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes.managetrainlearn. Other resources on this site include Jeanie‟s guided meditation tapes. When I looked. and the affirmation for the day was “I act with purposeful awareness of equanimity and balance. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. the best bit is. the theme was Balance. in the week I checked it out.” It‟s a nice way to do some useful self-improvement each day Page 58 of 107 Get the MTL Experience! . For Email Address: mhmail@earthlink.mhmail. Learn! 2010 www. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation.

open up your mind. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course. founder of the Mind Power System. pull creative ideas out of thin air. and accelerate your own healing. creative and deep relaxation. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness.managetrainlearn. Page 59 of 107 Get the MTL Experience! . You‟ll learn how to reach deep levels of meditation like a Buddhist monk.silvaultramindsystem. Go on. this is the site to come to. an optimal state of being in which your right and left brains are working together and you are in a state of total. Mind Power System Free Relaxation Programme This is one of the websites of Jose www. Site Home Address: Email Address: support@silvaultramindsystem. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”. Click. Learn! 2010 53. This programme shows you how to reach the alpha level of relaxation.

for access to all the materials.000 visitors learn the essential skills they need for an excellent career. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter. Learn! 2010 54. Here you can learn hundreds of essential management skills. Mind Tools Online management and leadership Page 60 of 107 Get the MTL Experience! . called Career Excellence Club. Click. interviews with experts.mindtools. free of helps more than 10. MindTools. and a forum. instantly available Each year. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook. There is also a members‟ www. Site Home Address: Email Address: info@mindtools.

Programmes are courses run in any particular semester. Let‟s take as an example “Practical Leadership”.edu Email Address: info@ocw.Manage. here are the results: MIT Opencourseware. It‟s up to you. What you‟ll get on this course is a syllabus. This is how it www.managetrainlearn.ocw. the Massachusetts Institute of Technology made newspaper headlines. reading references. There are some 34 departments ranging from Aeronautics to Writing Studies. calendar. lecture notes and assignments. Learn! 2010 55. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s Other programmes of interest to managers are: Advanced Managerial Communication. is the actual lessons. Negotiations and Conflict Resolution. and Communications for Management. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. Now a few years on. What you don‟t get. You could be a trainer and use the plan as a structure for your own courses. Site Home Address: Page 61 of 107 Get the MTL Experience! . Click. Listening to the Customer. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world. Or you could use the references as the basis for your own self-paced learning. both in obviously. It‟s up to you how you might use this information.

com Page 62 of 107 Get the MTL Experience! . Learn! 2010 56. When I did this. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers.mp3motivators. Considering what you‟d pay to hear either of these two speakers in person. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. Site Home Address: Email Address: info@mp3motivators. The free gift offered on the site comes when you recommend the site to a friend.45 minutes and can be played straight from your PC or an mp3 player. Click.Manage.managetrainlearn. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen. It lasts all of 25.

com Page 63 of 107 Get the MTL Experience! . the different ways to communicate. Site Home Address: http://www.html Email Address: www. Although it‟s aimed at school governing bodies. There‟s good stuff on the qualities that make up a leader. Learn! 2010 57. the lessons have universal appeal to managers and leaders in any organisation. Maybe they have something in mind? Summary of Free Resources:  leadership course.managetrainlearn. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme. and quite a big section on dealing with conflict. Page 64 of 107 Get the MTL Experience! Email Address: info@sabonline. you get the correct versions and a www. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them. After submitting your answers. All the questions are case studies. Site Home Address: http://www. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer. Summary of Free Resources:  negotiating skills test. which is quite instructive.sabonline. Learn! 2010 Negotiation Enterprises 58.

And it‟s all the work of one man. in which King Solomon had to choose between two women who claimed to be the mother of a baby boy. There‟s no fee so it‟s a resource you can wander around at will. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. in which these two men doubled the size of the USA overnight for the price of $15 million. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out. Click.managetrainlearn. Site Home Address: http://www. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the www. The first was what John calls the King Solomon Maternal Claims Dispute. John Baker. Two entries are currently topping the Email Address: editor@negotiatormagazine. The second is the Louisiana Purchase by James Monroe and Robert Livingston in Page 65 of 107 Get the MTL Experience! . It‟s absolutely massive.negotiatormagazine.Manage. Learn! 2010 Negotiator Magazine 59.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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Manage. Click. making mistakes.managetrainlearn. and if this wasn‟t enough. OK. You need answers. Empowerment to Violence and And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each. A nice touch was also that you can bookmark pages and add your own notes. Everything possible is included from 360 Degree Assessments to Diversity. using their search facility or just going where the mood takes you. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: Page 69 of 107 Get the MTL Experience! . the portal is offered free to It‟s a great resource and they offer a Free Trial for 15 days. Learn! 2010 63. or under pressure (OK. if you‟re a manager who‟s stuck. Oh. Everything I saw was superbly written and presented. This enables you to access the full version and wander all over the www. Email Address: enquiries@peoplealchemy. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. who isn‟t?). then you don‟t need training.

And others mix numbers and letters as in the “Is it 13 or B?” picture. This site has a huge number of links to different optical illusion sites (though. Learn! 2010 64. being rather old. Some trainers use the famous “old hag-young queen” www.Manage. They‟re fun to play with or just to work out for And you can use them in a wide range of change programmes as great icebreakers. Others use the Necker cube.managetrainlearn. some of the links are now dead).htm Email Address: Acp103@psu. and the facing vases/faces. Penn State Psychology What Do You See? If you‟ve ever been on a personal development You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. the rabbit/duck. Site Home Address: Page 70 of 107 Get the MTL Experience! .psu. or quick power learning interludes. Click. Summary of Free Resources:  optical illusions. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them.

managetrainlearn. There are nearly 250 articles to choose from. and end up with Wisdom Words and Worry. Learn! 2010 Personal Development 65. Aaah. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods). Say goodnight. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site.personal-development. move on to Change and Complaints. As an example of the folksy nature of these writings. Site Home Address: Page 71 of 107 Get the MTL Experience! . steer right through Learning and Email Address: stevemoor@personal-development. So we start with www. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. neatly arranged in A to Z fashion according to personal development themes. Click. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software.

Learn! 2010 66. He does things that bring him joy and contribute value to others. and I also like Philip because the most important stuff on his bio is his dog. Personal Eco-Systems. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002. audio tapes and top 10 lists. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter www. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy.” Philip shares a lot of his philosophy and ideas on this website of his. Click. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. Creating Wealth. Oh. and Making Money. Site Home Address: http://philiphumbert. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. The free goodies include 3 free e-books: Goal-Setting Email Address: coach@philiphumbert. Page 72 of 107 Get the MTL Experience! .managetrainlearn.

managetrainlearn. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement. then this site will shower you with great motivational www. including some classic self-improvement books. All free. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. a free 7 Eternal Laws CD. there‟s a lovely relaxing slideshow from Kahlil Gibran.Manage. In addition. and a massive dictionary of self-affirming quotations from Abundance through to Youth. And many more besides. Now if none of these don‟t put you on cloud nine. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. a really neat little positive boost trick that only a computer can deliver. Site Home Address: http://www. Click. Learn! 2010 67. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”.com Email Address: Page 73 of 107 Get the MTL Experience! .positive-club. www. conversational style. And There are also quick links to the free Powerpoint viewer and trial version of the real thing. there‟s some great advice on how to deliver your presentation. Then there‟s a range of free excellent Powerpoint templates under different headings such as business. seasonal. funerals and retirements. Learn! 2010 Presentation Helper 68. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as Page 74 of 107 Get the MTL Experience! . Site Home Address: http://www. Click. Where to begin? Well. Topics include What to Wear and Dealing with Email Address: editor2007@presentationhelper. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite. and “The Future of the Pork Sausage Market”.co. “Ancient Egyptian Mummification”. and a template builder.managetrainlearn. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. first off.presentationhelper. told in an easy-to-read. Next.

descriptions. Click. or the Email Address: customer_service@provenmodels. the author name. Alternatively. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. It comprises a collection of 64 models which can be accessed be a search of the model name. it can also be of value to those who want to develop their knowledge of management ideas.managetrainlearn. you can browse the model book.Manage. and references. Theory X and Page 75 of 107 Get the MTL Experience! . Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. Learn! 2010 69. pros and www. You can add your own comments.provenmodels. Summary of Free Resources:  Collection of management models Site Home Address: http://www. The models themselves are displayed graphically with details of their characteristics. and Fayol‟s 14 Principles of Management.

In all there are nearly 40 broadcasts in the archive. Site Home Address: http://www. You can‟t help getting infected by Sharma‟s enthusiasm and success aura.robinsharma. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance www.managetrainlearn. These will really motivate you as you walk or drive along. Learn! 2010 70. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari. that‟s the person I‟ll always think he is. Everything he touches seems to turn to gold. The chief free resource on this site is a collection of audio podcasts. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). Page 76 of 107 Get the MTL Experience! .com Email Address: al@robinsharma. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. but as the name of his bestselling book.

Site Home Address: http://www. Learn! 2010 71. Page 77 of 107 Get the MTL Experience! . and tells a very good story. Plus. This site will show you Roger in action both on audio and video. including: “Ask For More”. He‟s www. Click. Summary of Free Resources:  audio and video excerpts  articles on negotiating.managetrainlearn. and “Money is not as important as you think”. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills.rdawson. “Flinching”.com Email Address: dawsonprod@aol. you‟ll also get a set of 23 articles on power negotiating.

Manage. Learn! 2010 Ron Kaufman 72. Click. He has reached more than 3 million people with his high-energy and high-content Page 78 of 107 Get the MTL Experience! . There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download.managetrainlearn. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the Email Address: ron@ronkaufman. Both sites will give you access to some of Ron‟s excellent free material. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www. And. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”.com www. as if this wasn‟t enough. a free Customer Service Training Library. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. There are great videos which will show you why Ron is such a draw when presenting.

and “Power chunking”.saladltd. Learn! 2010 Page 79 of 107 Get the MTL Experience! . Site Home Address: Email Address: info@saladltd. It‟s run by Jamie Smart who is the author of most of the articles in the tips archive. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP). “Wave goodbye to hesitation”.co.Manage. There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP. Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind). They‟ll enhance your communications and make you a stronger influencer. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free.managetrainlearn. Click. To get a feel for some of the tips.

Learn! 2010 Page 80 of 107 Get the MTL Experience! .uk www.siliconbeachtraining. Summary of Free Resources:  Free courses from their website  Free monthly competition. They care about effective training and that means listening to their clients and course participants. they offer 13 courses that can be accessed from their website pages. Click. or submit a comment of your own. What makes them really outstanding. Photoshop. you can follow up on tags (to see related items). is the range and depth of free resources on their On each of the topics in their courses.Manage. share the topic on your social sites. Because they are also promoting their own offline though. To start Email Address: contact@siliconbeachtraining.managetrainlearn. as well as more familiar management courses. they also run a monthly prize competition with the winners receiving a free course. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. and Social Media. These range from PRINCE2 to Six Sigma. Site Home Address: http://www.

Summary of Free Resources:  Free training resources on exercises. all of which can be customised to suit your own particular training needs. You get all the instructions along with the item which are usually well-illustrated. Learn! 2010 75. Site Home Address: http://www. What makes this more than a training shop. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. Page 81 of 107 Get the MTL Experience! . workbooks. A great giveaway for training and learning. slides. Click. however. is the wealth of free material on offer.skillsconverged. These include trainer‟s notes. Skills Converged Training Material on www. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses.aspx Email Address: support@skillsconverged. These range from energisers and icebreakers to exercises and teambuilders.Manage. games.

or via the type of remedy eg a link to another area or product. and stretching. Summary of Free Resources:  advice and tests on stress busting.managetrainlearn. There are really interesting articles.Manage.stressbusting. Site Home Address: Email Address: info@stressbusting. And the Directory offers a good set of links to more specialised areas. Learn! 2010 76. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt. meditation. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. I liked in particular the idea of “Firebreaks” around your busy day. from Dr Roger Henderson. Send me to the relaxation couch now. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of Page 82 of 107 Get the MTL Experience! .co. Click. Then there is the Stressbusting channel with a variety of short programmes on www.

and I forgot. these are pretty amazing. Your Path to Success If success is important to you in life. there‟s a great selection of e-cards that you can send to your contacts Email Address: info@success.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. coaching courses. Oh. For a start you can download a free CD and MP3 of “The Secret”. And email tips. Learn! 2010 77. software and videos. to which you can add your own items.managetrainlearn. Click. The focus on this entire site is success. and powerwords. Success. in fact. Plus audio programmes. (and who doesn‟t have some kind of desire for their own success?). Site Home Address: www. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer.success. Success guaranteed. Then there‟s an amazing article directory. I think.Manage. Plus a demo of a Life Organizer that plans your personal success. quotes. But what about the free resources? Page 83 of 107 Get the MTL Experience! . Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters. then this is the place for you.

or simply daily logging in (5). and discussion boards. events. and a place to learn. Learn! 2010 78. you can be featured on the site and offered prizes. blogs. As a reward for gathering points. and products. adding an article (50). newsletters.Manage. Money and Careers. members can earn user points for all their activity on the www. Health and Fitness.selfgrowth. Mental Health. a community. you can develop your own member pages and connect to others through chat. You can access experts in each of these Email Address: webmaster@selfgrowth. Love and Relationships. including adding an expert page (100 points). Spirituality. and Lifestyle. It is a Page 84 of 107 Get the MTL Experience! . Click. Site Home Address: http://www. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. sets of articles. Once you‟ve registered. instant messaging. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. The site has 6 areas: Success Skills. As an encouragement to participate.

And then it uses a mountain background. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. probably because the company is located in Utah.managetrainlearn. Learn! 2010 79. Click. Fostering Innovation. This is a series of 28 questions about your career objectives and values. Leading Others. The assessment now allows you to devise an Action Plan. you get the results which score your responses according to one of the following: Gaining Autonomy. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop. Being the Email Address: info@targetedlearning. it has a landscape website not a down-the-page portrait one. and Maintaining Balance. though.Manage. For a start. is the link to the Making a Difference Page 85 of 107 Get the MTL Experience! .targetedlearning. Serving Others. Targeted Learning Engaging the Collective Genius of People This is a neat little site. I scored highest on Gaining Autonomy which for me was spot-on. Once you‟ve completed the whole set of questions. Achieving Stretch. The great thing about the site. Great fun and highly innovative. Ensuring Security.

Site Home Address: http://www. and on your personality. on teamwork. on assertiveness. As an example. Testing. on your career www.Manage. Click. Test Café Brain Tests This is one of the best sites around for taking Page 86 of 107 Get the MTL Experience! .testcafe. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete. You can take them on your Email Address: info@testcafe. Summary of Free Resources:  tests and self-assessments. testing. on time management.managetrainlearn. Learn! 2010 80. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK.

Let Go”.com Email Address: patti@thechangeagent.Manage. or. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change. Learn! 2010 81. Summary of Free Resources:  articles on change management. about Patti and her work. It‟s in the form of a spy file. in her www. Site Home Address: http://www. That‟s not all. detect Page 87 of 107 Get the MTL Experience! . Click. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope.managetrainlearn.thechangeagent.

Be Entertained. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools.Manage.managetrainlearn. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. documents and other useful tools to share with the rest of the community. and one I particularly www. This means that leadership experts and practitioners from all over the world can collaborate with each other. messaging each other. videos. blogs.0 tools with members writing their own leadership diaries. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. Click. Learn! 2010 82. uploading their own video Email Address: info@theleadershiphub. Disney Leadership. Some of the groups on the site include: Professional Voice. emailing within the platform. Be Inspired. The site is based on Web Page 88 of 107 Get the MTL Experience! . documents on leadership Site Home Address: http://www.

and “Fault Tree Analysis” www. if this is your sort of thing. creatingminds. Site Home Address: http://www.” So. Click. and qualitytools (which you‟ll find elsewhere in this book).syque. Summary of Free Resources:  articles on quality and improvement. ranging from original Japanese terminology to Six Sigma frameworks. end up with “Z-Chart” and “Zenbara”. a companion to changingminds.htm Email Address: Hats off to David for another amazing encyclopaedic resource.managetrainlearn.Manage. you can start with the “A-O Diagram” and journey through “Bell Curve”. “Chumbo Chart”. This one is “a long list of around 400 items. Learn! 2010 The Improvement Encyclopedia Page 89 of 107 Get the MTL Experience! . each with a page containing descriptions of tools and terms about improvement and quality. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites.

and free e-book on success. Read and be entertained! Summary of Free Resources:  video excerpts  articles.Manage. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”. Learn! 2010 The Logic of Success 84. which is summed up as: “never try to win”.managetrainlearn. a bitter-sweet story of how nobody sees you when you really succeed. Victor is an American motivational speaker who is very entertaining. direct. and instructive. There are 62 of them and they‟re all written the way Victor speaks: highly personal. Page 90 of 107 Get the MTL Experience! Email Address: victor@thelogicofsuccess. through “The Winning Mindset of a True Leader”. Click. They range from “My First Trophy”.com www.) What makes the site worth a visit is the special collection of articles on success. Motivation with Intelligent Content This is Victor Gonzalez‟s site. newsletter. Site Home Address: http://www. (You can see him in action on this site in 4 video excerpts.

Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. In fact. it has a wonderful glossary. Learn! 2010 85. this is as good a place to start as you‟ll find. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. Site Home Address: http://www.themanager. For a Email Address: info@reckliesmp. and other categories that will shoot you off to even more resources elsewhere on the www.managetrainlearn. HR. a Knowledgebase. sending you off in all sorts of explorations. if you ever need to look something up about management. and a Daily Knowledge Special. Click. Summary of Free Resources:  glossary of management terms  articles galore on management.Manage. Then there are links to Publications. There are Page 91 of 107 Get the MTL Experience! . Which makes this section alone a great research tool. Marketing.

Learn! 2010 The Workplace Doctors Page 92 of 107 Get the MTL Experience! . Here you‟ll find answers to questions that really bother people at work.Manage. in “Management Without Logic”. Dan West. Click. “How Can I Combat Tardiness?” and “I Work With A Jerk!”. there‟s a very amusing section that includes: some of the crazy things managers say. such as “Help! I Can‟t Spel”.com/ Email Address: danvwest@msn. In addition.managetrainlearn. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say. Lists to Hang Up at work. and a comparison between work and prison. Site Home Address: www. Dear Doc… This is an off-beat work-related website run by William Gorden. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. and Tina Rowe.

Learn! 2010 87. Click. Project Life Cycle. quizzes. Site Home Address: http://www.Manage.managetrainlearn. Just go and play! Summary of Free Resources:  www. And there‟s a lot of free fun training on the site. and e-learning. to name just a few.  trivia puzzles  email games.thiagi. for short). and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. TV game Page 93 of 107 Get the MTL Experience! . puzzles and guides  training Email Address: thiagi@thiagi. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman. eg on facilitator characteristics.

Site Home Address: http://www.managetrainlearn. Heller is the founder of the magazine. consultants and thinkers in their own right. there is a wealth of material on this site. Unusual and original features of the site are various newsfeeds on management topics. and an update on the world‟s top Page 94 of 107 Get the MTL Experience! . Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus. There is also a huge library of management material. a Media Watch which summarises the headlines of the world‟s top business publications. www. Management Today and de Bono is one of the world‟s leading authorities on creative thinking. Learn! 2010 Thinking Managers 88. Finally. there is a Resources section linking to a big database of other sites and companies. both outstanding writers. As you would expect from two such luminaries.Manage.thinkingmangers. much of it available in the Letter to Thinking Managers newsletter which is free for the first two Email Address: info@thinkingmanagers.

Cor. interviews. inspire you and wow you with a host of free articles. Site Home Address: will surprise you. comments and much more. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week. are you tickled by life? Tickledbylife. stories. www. jokes. discussions. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short. Learn! 2010 89.php/ Email Address: info@tickledbylife. Click. puzzles. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your Page 95 of 107 Get the MTL Experience! .Manage. provoke you.

and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations. 336 pages long. fun and memorable programs”.com Page 96 of 107 Get the MTL Experience! . Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. Click.htm Email Address: orders@antion.antion.managetrainlearn.Manage. If you want to inject more pizzazz into your presentations. Site Home Address: http://www. It‟s printable online reading but if you want to buy the book you can. It‟s Tom Antion is a business speaker who also runs a range of seminars on other topics. Tom Antion Wake ‘Em Up Business www. try it. Learn! 2010 90. Oh. and has some very interesting ideas and techniques.

Peters is a legend in his own lifetime. Brazil. from seminars in the www. Click. I used to think. He is far more than a motivational speaker. Site Home Address: http://www. Have your way with them. and more.Manage. or dozens more. Romania. There are heaps of stuff here. Years Page 97 of 107 Get the MTL Experience! .com Email Address: info@tompeters. You can discover what the great man thinks about interviewing excellence. or transformational change. the Middle East.tompeters. Send them to friends. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. “Take them. But now of course the cost doesn‟t come into it. slides and pdfs on Peters‟ thoughts. Spain. For here on Peters‟ site. or the nub of leadership. Tom Peters. or innovation. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. Spread them around. Use them. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. Plus. Tom implores us to use these resources. Learn! 2010 91. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. when I was just a humble HR manager. he shakes up enterprises to re-think what they do.managetrainlearn.

com www. Metaphors. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. Communication. Lateral thinkers. seminars and workshops. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. if you are a UK charity.Manage.aspx Email Address: customercare@trainerbubble. you qualify for a free training pack.trainerbubble. They also provide consultancy and bespoke services. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers. including Business Development. A great training Customer Care. simple to follow and easy to Page 98 of 107 Get the MTL Experience! . Plus. Click. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers. Summary of Free Resources:  Samples of training materials. As well as this service. and Health and Safety. Learn! 2010 92.managetrainlearn. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses. whilst remaining affordable. Site Home Address: http://www. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker.

if that‟s not enough. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues. Learn! 2010 93. and assertive/unassertive preferences. Email Address: info@trans4mind. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. And. and Page 99 of 107 Get the MTL Experience! . Heart Intelligence. there are 3 more free courses on Communications.managetrainlearn. Site Home Address: http://www. And that just scratches the surface. For www. what you want in life and how to consciously transform your life for the better.Manage.trans4mind. Plus. stable/unstable. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion.

. change and culture. Nearly every concept on management must be here. You get what‟s on offer thrown straight in your face.managetrainlearn. It‟s like an internet inside an internet. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory. In just a few Email Address: Page 100 of 107 Get the MTL Experience! . it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of www. communication and marketing. Site Home Address: http://www. organization. and most importantly. Click. and leadership and management.valuebasedmanagement. valuation and decision making. Learn! 2010 94. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site. In fact.Manage.. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation.

Discover Your Learning Style VARK stands for Visual. This site from New Zealander. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software. Click. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model. Learn! 2010 Vark Learning Styles 95. you‟ll get a page that explains your learning style. and Page 101 of 107 Get the MTL Experience! .nz Email Address: flemingn@ihug. or explain on a diagram?” Once you‟ve answered all the case studies. Here‟s one of the situations: “You have a problem with your knee. Read/Write. Site Home Address: http://www. Neil Fleming.managetrainlearn. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). Aural. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is.vark-learn. tell you.

Survival On The Moon.managetrainlearn. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. or the local scout troop. whether you‟re working with colleges. I could happily spend hours on this Email Address: james@wilderdom. this is a treasure trove of training and if there were such a thing. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games.Manage. And trust activities such as Sherpa Walk and Human Ladder. If you really want to push the boat www. activities and exercises. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. Learn! 2010 Page 102 of 107 Get the MTL Experience! . For me. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. They can be used. corporate managers. or adapted. For example.wilderdom. and Nuclear Holocaust. there are all the classic teambuilding games such as Lost At Sea. Click. any of which could easily account for half a day‟s training. Site Home Address: http://www. for any experiential learning course. Email Address: tjohnson@workforceonline. there were articles. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. Click. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management.managetrainlearn. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. and Page 103 of 107 Get the MTL Experience! .Manage. a news poll. a www. topic channels. Learn! 2010 97. When I last looked. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything. Then there are all sorts of additional free features. Site Home Address: http://www. a Dear Workforce agony aunt.

managetrainlearn. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out. There‟s also a discussion forum where you can let off steam. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. and Office Politics. Site Home Address: Email Address: info@workworries. then Work Worries is the place to visit. The original feature that I like about this website is the Vault. Page 104 of 107 Get the MTL Experience! . It‟s based on the idea that all workplace problems are caused by people and that.Manage. Click. then so has someone else who now has an answer. There are over 1200 articles and resources to choose from with headings like Bad Bosses. if you‟ve had a www.workworries. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources. Learn! 2010 98.

It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. It‟s a true management library. Job Page 105 of 107 Get the MTL Experience! . Here you‟ll find a huge list of books under different categories such as HRM. Don‟t Guess Your Way to Success.xageconsulting. The free downloadable library on the site is the real draw. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for www.managetrainlearn. Learn! 2010 99. and Email Address: Karen@xageconsulting. Assessment Centres. A large number of the books are MBA notes. unusually. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. and The Psychologist‟s Book of Personality Tests. Performance Management. Click. Policy and Procedures. Recruitment. Leadership and Management. English Brainstormers. an office based in Vietnam. Training and Development. HR Planning. Titles include: The Definitive Book of Body Language.Manage. It is run by Karen Davies and Gary Malcolm with.

Fleas and Pump Handles” when you sign up for the newsletter. What sets him apart from the rest is that he knows how to stand out. including a self-talk card and a performance www. For Email Address: info@zigziglar. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. his short training courses are called Ziggets.. and all you‟ve got going for you is Page 106 of 107 Get the MTL Experience! .zigziglar. Site Home Address: http://www. Learn! 2010 100.managetrainlearn.Manage. Click. But if you want to find out how to turn yourself into a distinctive brand. his forum is called Ask Zig!!. then you can‟t do much better than copy Zig. There are a few great free offerings to be found as well. You don‟t easily forget the name or the clever way in which he uses the name as a brand. and every day there is a new Zig Quote of the Day. much like many of the others in this book. Zig Ziglar is a motivational speaker and trainer.

get instant downloads of FREE products. For more digital publications on management and personal development. visit http:/ww. visit our website at http://www. and much more. get your surprise bonus gift. Here you can learn about the 20 skills you’ll need for success in the 21st Page 107 of 107 Get the MTL Experience! . Learn! 2010 Thank you for reading and using this book. For a very special learning experience. This is learning like you always dreamed it could www. Click.managetrainlearn.Manage. enter our prize quiz.managetrainlearn. subscribe to our weekly newsletter.