Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

Page 1 of 107

Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. 26. 16. 27. Discovery Health Channel 30 25. 33. 18 Better Workplace Now 13. A Better Workplace 9 4. Basic Learning Systems Inc 17 12. 29. Anecdotage 15 10.Manage. Executive Coaching Studio 37 32. Accelerated Learning 10 5. 24 19. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. 1000Ventures 7 2. 33 28. Big Dog and Little Dog's Bowl of Biscuits 19 14. 36. 20. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 Page 4 of 107 Get the MTL Experience! . Customer Service Training 29 24. 21. 17. Click. Be a Better Manager 16 18. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. Accel-Team 11 6. 35.managetrainlearn. 37. Action Leadership 12 7. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. Customer Service Manager 28 23. 30. 20 15. 34. All Business 14 9. 12Manage 8 3. Aimm Consulting 13 8.

69. 67. 74. 60. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. 63. 79. 54 49. 50. 75. My Name Is Scott Human Links 48 58. Page 5 of 107 . 51. 70. 71 66. 47. 64. 54. 71. 62. 64 59. Institute of Silly and Meaningless Sayings 50 45. 41. 39. 48. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. Learn! 2010 38. 76. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. 68. 46.managetrainlearn. 52. 53. 61. 78. 47 42. Click. National School Board Association 63 www. 45 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 73. Human Resources About… 49 44.Manage. 55. 70 65. 72. 56.

managetrainlearn. 81. 89. 100. Value-Based Management 100 95. 85. 91. 92. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. 99.Manage. 90. 98. Click. The Improvement Encyclopedia 89 84. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. 93. 97. 92 87. 96. Page 6 of 107 Get the MTL Experience! . 88. 82. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. Learn! 2010 80.

Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas. Don‟t ask me what‟s here because the answer is. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”. Click.managetrainlearn. Learn! 2010 and www. connections and advice Site Home Address: http://www.1000advices. It reminded me of an interactive mind map.success360. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”.com Email Address: headoffice@1000ventures. In fact.1000ventures. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed in. It‟s sure to brighten up your Page 7 of 107 Get the MTL Experience! . It links to two of his other sites at www.Manage. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. Everything. And lots of fascinating original stuff too.

there‟s also a management news section giving links to all the latest management gossip. I thought it was because you can translate any page into any one of 12 languages (including Arabic.managetrainlearn. Learn! 2010 2. a list of courses being run (to which you can add your own). and Korean).Manage. Japanese. Since you can add your own entries to the dictionary. It‟s like an internet in an internet just for Email Address: info@12manage. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”.com Page 8 of 107 Get the MTL Experience! . This site is a formidable resource. models and theory. In addition to the dictionary. At first. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. Click. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news www. and a forum.12manage. Chinese. When I last looked there were over 1500 easy-to-access entries. At its core is an A to Z dictionary of management methods. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality. the chances are the number is much higher by now. Site Home Address: http://www.

Manage. but it is full of great content for anyone interested in making their workplace a better place. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”).html. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit. Daniel lists the things you shouldn‟t say at work. Then there are toolkit. tips.html. Where to start? Well. and tools sections. senseless acts of immaturity (eg “Skip rather than walk”). and www. colourful. Click. (my pick of which is the phrase: “That is so not going to happen”).com Page 9 of 107 Get the MTL Experience! . Email: info@abetterworkplace. and “Measuring the Mirth”. Site Home Address: http://www.managetrainlearn. Learn! 2010 3. It‟s not fancy. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”. “Nature‟s Leadership Lessons”.html to the site address)  massive list of resource references. or trendy.

It did! Summary of Free Resources:  learning style profile. Accelerated Learning Free Learning Styles Test This is a lovely site. and Naturalistic). The questions are all Page 10 of 107 Get the MTL Experience! . Learn! 2010 4. Inter-personal.Manage. Site Home Address: http://www.acceleratedlearning. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. Email Address: als@acceleratedlearning.managetrainlearn. I know that I am linguistic and so was curious to see whether the test would come out www. (Linguistic. Bodily. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. Musical. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. Visual. Click. Mathematical.

Space utilization. and Interpersonal relations. and employee development. Learn! 2010 5. and coaching. Click. Summary of Free Resources:  pdf articles on coaching. did you know that the base of this huge structure is only 7 inches from being a perfect square?).com Email Address: sales@accel-team. (For example.accel-team. Machine utilization. Then there are detailed features on teambuilding. They include Time utilization. plus some well-presented explanations of time management. self-appraisal. Accel-Team Advancing Employee Productivity There are some nice features on this site. productivity and team development  excellent and well-illustrated modules on teambuilding and www. There‟s a history of employee productivity that will take you all the way back to the Pyramids. One thing that‟s a bit different here is a set of Checklists. Site Home Address: Page 11 of 107 Get the MTL Experience! . motivation.managetrainlearn.Manage.

com www. Click. And that‟s why I think I like Brent Filson. I‟d willingly jump through hoops if he asked me. leadership makes the elephant jump. Yes. Learn! 2010 6.Manage. tenacity. Site Home Address: http://www. see every leadership challenge as a way of having people increase their knowledge. He goes on. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t. And to cultivate that perspective you need kindness. “From now on. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles. and leadership abilities. unlike management which involves simply the care and feeding of the organisational elephant. I‟m not too sure exactly why I like his writing. courage.” I like the concept that management trainers and management training should be Page 12 of 107 Get the MTL Experience! . skills. Here Brent makes the point that. Summary of Free Resources:  insightful leadership articles. For me.managetrainlearn. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for Email Address: brent@actionleadership.

Learn! 2010 7.aimmconsult. The final score will give you a feedback on areas such as Delegation. You‟re offered some examples of “always doing” this.Manage. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. Then you score yourself. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  Page 13 of 107 Get the MTL Experience! .com Email Address: webmaster@aimmconsult. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. or “rarely doing” this. Site Home Address: http://www. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas. Motivation. and Conveying Credibility. which are great starting points for further self-development. Click. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and www.

And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. blogs. guides and Page 14 of 107 Get the MTL Experience! . Site Home Address: Email Address: info@allbusiness. including employment and HR and business plans. All Business Champions of Small Business This is an amazing site for anyone running a small business. many of the products on the site are only available through purchase.Manage. And sure enough there it was. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. Of course. There are news www. There‟s advice on managing every aspect of your business. There‟s everything you could possibly need to help you run an efficient business. that‟s one million!) articles. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep.managetrainlearn. but there is a huge amount of free material. One in a million. Learn! 2010 8. Click.

partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun). Anecdotage Famous People. name or keyword. then this is the place to visit. Site Home Address: http://www. there‟s a useful search button that allows you to fine-tune your search according to a category. Funny Stories If you‟re looking for an amusing story to add to a presentation. Fortunately. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky Email Address: editor@anecdotage. the database came up with 493 stories.managetrainlearn.Manage. illustrate a learning point.anecdotage. Now. Click. and amusing stories. Learn! 2010 9. He sold over 2 million. perhaps more than you‟ll ever need to get to grips with. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. or just to entertain friends at the pub. How about this one pulled out at random? It‟s about Japanese Page 15 of 107 Get the MTL Experience! . It‟s absolutely crammed with anecdotes. When I keyed in “Business”.com www. aphorisms.

Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are.managetrainlearn. Seize Page 16 of 107 Get the MTL Experience! . Learn! 2010 10. Click on a link and you get a diagram with individual lists of do‟s and don‟ts. It has 15 questions and delivers immediate feedback. These are: Strategy. In the same way. and Financial Resources. showing how learning a skill related to levels of performance.Manage. It provides a list of industry sectors with links to their Skills Council.beabettermanager. Processes. Physical Resources. People. you can build your own personal collection of checklists. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. Lastly. Be a Better Manager Solve Email Address: info@beabettermanager. Click on any of these and you get a selection of www. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. Information. There are also links to local resources around the UK. If you register and log in. Click. This website is particularly useful for managers in the UK.

Manage. Learn! 2010 Basic Learning Systems Inc 11. I made it to 354. and hey presto.basic-learning. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. Site Home Address: http://www.htm to the site address)  weekly business writing tips. Do You Know Your Reading Speed? If you want to find out how quick you read. you‟ll find out your reading speed. Of www. For the record. Note where you got to. Page 17 of 107 Get the MTL Experience! .managetrainlearn. a business communications company run by Gloria Pincu. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute. it doesn‟t exactly test your comprehension. then spare a minute or two for this easy test from Basic Learning Systems Email Address: gloria@basic-learning. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest.

Imagine the sense of mission and spirit of Email Address: webmail@tomterez. to www. Imagine its passion for serving customers. Tom‟s aim is to create better workplaces.betterworkplacenow. Imagine the innovative power of such an organization.” Yea. to compete.Manage. Imagine its ability to attract and retain talent. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/ Page 18 of 107 Get the MTL Experience! . You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. Where teamwork comes naturally. This is a card of 25 squares on which is printed a buzzword eg “empower”. Where people eagerly use their brainpower. Learn! 2010 12. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. “value-added”. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. Click. Site Home Address: http://www. Where kindness rules.managetrainlearn. “envision”. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards.

It‟s a massive resource and a lot of it is original. Summary of Free Resources:  a massive resource on performance. Click. is The History of Training. and performance management. But the one feature I remember from years ago when I first came across this site. learning. definitions of learning terms. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. Amongst the goodies are: current training news. in case you‟re wondering about that title. Site Home Address: http://www. leadership and Email Address: donclark@nwlink. It‟s the best around. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning. the learning process. the art and science of Page 19 of 107 Get the MTL Experience! . Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits www.managetrainlearn.nwlink. Don has a big German shepherd dog and a smaller companion. and still look at. It‟s still as good as ever. By the way.

Click.Manage. There are 7 topic areas: Ask Our Experts. why mobile phone shop staff don‟t use desks. Personal Learn! 2010 14. and how to convey sincerity and warmth with my face and gestures.managetrainlearn. Parenting Advice. So. Cue: open smile. and The Business www. The Basics. Practical Email Address: Gender Differences. and friendly gesture. I learnt how to use my body language at job Page 20 of 107 Get the MTL Experience! . Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. relaxed stance. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content. in one tour of this site.

Sound Sequence or Dunk Tank. There‟s a weekly brain bender to test your knowledge (which I got wrong!). brain teasers.Manage. brain games. Then you can view nicely-designed animations which uncover what goes on in your brain. A to Z glossary  animations  free half hour online Page 21 of 107 Get the MTL Experience! . a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). Site Home Address: http://brainconnection. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain. illusions. Email Address: webmaster@positscience.managetrainlearn.positscience. and a set of 29 images that dissect the brain as if you were there with a scalpel! But. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. Click. the thing that always draws me back to this site is its collection of Brain www. to be honest. such as why you conceive a word in one part of your brain and utter it from another. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. You can play Bumper Cows. Learn! 2010 15.

It even has a graphology test.Manage. Where Alan got the time from to produce all this beats me. appraisal forms. Click. It‟s absolutely huge and covers everything you could ever need on training. explaining how to read personality from your handwriting. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. a glossary of training terms. this is all free.businessballs. feedback forms. time management planners. It has all the familiar. quizzes. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. models like those from Maslow. management and business. Site Home Address: http://www. induction training checklists. Learn! 2010 16. multiple intelligence tests  training models  and much more too numerous to mention. But while others charge for a fraction of what‟s Email Address: ac@alanchapman. And templates of resignation letters.managetrainlearn. McGregor and McLelland. Shall I go on? I‟ve barely scratched the www. and Aesop‟s fables. the tree swing cartoons. and not so Page 22 of 107 Get the MTL Experience! . exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles.

Learn! 2010 17. and The Deal. Email Address: info@business-marketing. It comes from Business Training Media who offer onsite courses and a big catalogue of training materials. The free professional trade magazines on offer include: Human Resource Page 23 of 107 Get the MTL Experience! . Corporate Meetings and Incentives.Manage. Government. as well as in categories such as Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. Call Centre. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. Site Home Address: http://www. Presentations. Click. and Transportation.

a Make It Simple Page 24 of 107 Get the MTL Experience! . Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying business. Site Home Address: http://www. a busy manager‟s complexity audit. Click.” When you register here you get a free toolkit including a meeting planner. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even Email Address: enquire@businesssimplification.managetrainlearn.Manage. Learn! 2010 18. The only way to deal with it is to focus more effort on www. and a set of paperclip templates to keep the campaign fresh in your mind. Yet there is one hidden area of cost which has rarely been addressed: This is what David says: “Cost reduction has been a central focus in most businesses for many years now.

The sites include: changing minds. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines. and thirdly a teacher who loves to pass on the aha‟s of what he knows.managetrainlearn.Manage. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. Changing Minds How We Change What Others Think. an engineer who needs to connect theory to Email Address: contactus@changingminds. They probably account for over 3500 web pages of industrialstrength knowledge. David Page 25 of 107 Get the MTL Experience! . and business articles.changingminds. quality toolbook. Believe. creating www. improvement encyclopaedia. No need to apologise. In David‟s own words. and explanations. he is first a learning junkie. second. Click. principles. Learn! 2010 19. Site Home Address: http://www. You‟re what the web‟s all about. Feel and Do I am full of admiration for the author of this site. David. hooked on the thrill of discovery. David apologises that his creations are done in his spare time. techniques.

and Sales/Marketing. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. Learn! 2010 20. and Jobs. Site Home Address: Email Address: info@citehr. The network now has hundreds of thousands of members from India where it is based to every corner of the www. When I last looked there were over 50.Manage. “everything is available to everyone at no charge. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business Page 26 of 107 Get the MTL Experience! . Citehr Improving Organisations The CiteMan network is one of my favourite resources.citehr. Operations. Click.managetrainlearn. use it well!” Summary of Free Resources:  massive network of management. Each is a goldmine of information. Legal. There are 7 networks – Finance. General. ideas and resources. As Sidhartha says. HR.000 downloadable resources.

One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list. As you work your way through the topics. They range from Feedback to Musts and Shoulds and Enemy No 1. and Influencing a tough boss. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. you can make notes on your thoughts and plans in a Personal Growth Workbook.Manage. Learn! 2010 Email Address: info@coaching2grow. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: Page 27 of 107 Get the MTL Experience! .coaching2grow. Working with difficult www. Managing yourself better. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers. You can use it as a standalone coaching tool or as a supplement to working with a live coach. Click. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change.managetrainlearn.

that people in Poland are the most satisfied with customer service. reviews. and that lengthy waiting times are still the top frustration of customers.Manage. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals. There are tons of great information on this site. And a series of useful aids. Surveys. and Scorecards. Tests. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. There‟s one of the biggest lists of customer service articles I‟ve Email Address: info@customerservicemanager. such as Customer Service Job Descriptions. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: www. Click.customerservicemanager. What else? Well. In a short visit. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. Learn! 2010 22. there‟s a great free magazine and technical document subscription service with 16 products Page 28 of 107 Get the MTL Experience! .

it‟s a smashing site run by Nancy Page 29 of 107 Get the MTL Experience! . to the point. “Five Forbidden Phrases”. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. and “From Curt to Courteous”. They‟re all hard-hitting.Manage. Amongst my favourites are: “Exploring the Rudeness Matrix”. Summary of Free Resources:  newsletter  video previews. Site Home Address: http://www. perhaps? No. you‟ll find 16 free previews of the videos. Customer Service Training Deliver Today. seriously. On the link below. and expertly presented by Nancy herself. Learn! 2010 www. Where you come when you‟re sick of Email Address: info@telephonedoctor. who‟s put together a library of video programmes on customer service.servicetraining. Click.managetrainlearn.

Click. Procrastination and Type “A” Personality tests. ranging from Your Anger profile. to Perfectionism. The preamble explains: This test assesses your locus of control orientation and your attribution style. through Communications Skills. partially agree/disagree. (They‟re all taken from the Queendom site. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic Page 30 of 107 Get the MTL Experience! . you can succeed no matter what”. Here‟s an example of what you‟ll face in one of the set. Learn! 2010 24. Site Home Address: http://health.html Email Address: info@discovery. disagree. Now off you go! Summary of Free Resources:  free personality tests. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments." There are 10 statements with which you strongly disagree. pop over there).com www.managetrainlearn. so if you want more of the same.Manage. You can get 31 free Basic Personality tests on this site. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). the Locus of Control and Arbitration test. or strongly agree. here‟s a true feast.

Big E-Z‟s free trial version. There are 7 lessons in the Page 31 of 107 Get the MTL Experience! . Site Home Address: http://www. Learn! 2010 25. Onestep Accounting. I don‟t feel I‟m being talked down to and there‟s no jargon. You‟ll find links to the Open Office suite of programmes. He has a nice Email Address: info@dwmbeancounter.dwmbeancounter.managetrainlearn. covering stuff like Debits and Credits. and many more. you can also sign up for Dave‟s other courses (eg Special Journals. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. Payroll. The General Ledger and Journals. Checkmate Plus. Lazy8 Ledger. There‟s another great free service that Dave offers: links to free business software. As well as viewing this free course. Acemoney Lite.Manage. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). and Merchandise Inventory) as a guest and get the first lessons free. and Financial Statements. so a good free course on all things accounting is right up my street. reassuring and conversational style. Click. Dave Marshall‟s Bookkeeping course fits the bill nicely.

it‟s a great template for a superb presentation.managetrainlearn. It works on many levels. as in the annual statement to the board.easytraining. Click. (You guessed: I like it!) Just read it.Manage. or the procedural. It‟s an astonishing testimony to an inspiring Email Address: info@easytraining. (check out the almost imperceptible presentation techniques that are used).com Page 32 of 107 Get the MTL Experience! . And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. Learn! 2010 Easy Training www. It‟ll have you smiling to yourself one minute and nodding in agreement the next. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York). and it‟s a unique learning experience. Site Home Address: http://www. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. as in the awards presentation or retirement bash.

It‟s all about empowerment (aka positivity). Now. There are empowering Email Address: zev@empoweringmessages. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. a huge collection of positive news stories. Site Home Address: http://www. Click.Manage. if that doesn‟t brighten your day. and some really inspiring articles. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”. Learn! 2010 Empowering Messages 27. there‟s no hope for you! Summary of Free Resources:  audio Page 33 of 107 Get the MTL Experience! . Free Empowerment Chats This is an uplifting site that should put you in a good www. cartoons.managetrainlearn.empoweringmessages. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”.

Site Home Address: http://www. there‟s heaps of it here. there‟s everything you could possibly need to know on starting a business. There are ideas galore on what kind of business to make money in. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. Click. Learn! 2010 28. And there‟s a hand-holding guide to managing and growing your Email Address: feedback@entrepreneur. For a start. there‟s an A to Z encyclopaedia of small business terms. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after. from raising money to taking time Page 34 of 107 Get the MTL Experience! .Manage. from home-based businesses to franchises. As if all that weren‟t www.managetrainlearn. from finding an attorney to engaging new staff. As the title implies. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. features. and magazine.

Click. training. At the start of the year. These include videos. bios of famous entrepreneurs. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group.evancarmichael.Manage. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads.managetrainlearn. there were 348 items. On this Email Address: info@evancarmichael. Learn! 2010 Page 35 of 107 Get the MTL Experience! . and a page of unique resources supplied by contributing experts. you‟ll find a treasure-trove of resources for entrepreneurs. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. advice. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. this is the site for you. and advice. Site Home Address: http://www. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. articles.

or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. Site Home Address: http://www. including a test of your negotiating style.managetrainlearn. Summary of Free Resources:  articles. I‟ll eat my hat.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. Everyone Negotiates YIKES . which he calls: “your premier resource for sharpening your negotiating skills”. It‟s not hard to see Email Address: info@pbsconsulting. But what caught my eye was his list of over 60 short sharp negotiating gambits. Who.Manage. newsletters and collection of negotiation gambits  negotiating style self-assessment. They‟ll catch your attention too because they‟re very much to the point and memorable. Click. If these gambits don‟t turn you into a powerful deal-maker. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. for instance. a monthly newsletter. There are lots of free resources here on Page 36 of 107 Get the MTL Experience! . Learn! 2010 30. and incisive articles.

com Page 37 of 107 Get the MTL Experience! . Learn! 2010 31. Site Home Address: http://www. followed by “Understanding Others” and ending up with “Seeking Good Counsel”.Manage. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. Beats those long journeys to training courses! Summary of Free Resources:  articles. newsletter  email course for executives. Click. you get “Making Things Happen”. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat.executivecoachingstudio. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. After the first part which is an www. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”.com Email Address: sean@executivecoachingstudio.managetrainlearn. friendly style are easy to read and easy to absorb.

culture. Site Home Address: http://www. and conversational do‟s and don‟ts. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. and hotel booking. For each country. The site works like a wiki. entertaining. how to address Email Address: info@executiveplanet. Learn! 2010 32.Manage. what to www. Its main feature is a guide to business culture when negotiating in 49 different countries. you‟ll get advice from an expert along with facts about laws. this site is an essential companion to your airline tickets. Plus for each country. Click. meaning you can register and update Page 38 of 107 Get the MTL Experience! .managetrainlearn. making appointments. you get advice on: negotiating tactics. suitcase. Executive Planet Cross-cultural Training If you do business around the world. and etiquette.

com Email Address: info@ezinearticles. Communication. Negotiation. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. Teambuilding. Motivation. the best article directory by far is Ezine Articles. Goal Setting. and Top 10 Tips. Presentation. including: Customer Service. Here are a couple of statistics. For me. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. you‟ll find Leadership.ezinearticles. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site.000 articles (and probably growing all the time). The list just goes on and on. In the business section. In the Self-Improvement section. It reviews everything that it archives which means you‟ll get only good stuff. And over Page 39 of 107 Get the MTL Experience! . This site is mind-bogglingly www. Change Management. Site Home Address: http://www.000 authors (also probably growing all the time). Time Management. and Creativity. It has over 100. Coaching. there are all the categories you could wish for if you are looking to extend or update your knowledge.managetrainlearn. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. run by Christopher Knight. Learn! 2010 33.Manage. Click.

you can subscribe to some very useful newsletters.managetrainlearn. a directory of businesses in your area (States only unfortunately). But that‟s nowhere near all they do. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. For those of us too busy to spend every day surfing. of Page 40 of 107 Get the MTL Experience! .Manage. mine‟s not there) and Top 10 Bosses From Hell. Site Home Address: Email Address: pr@fastcompany. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. a fast feast. which is a weekly roundup from the Web. Then. All in all. You can also browse their massive archive of past copies. The one I like most is Fast Take. Learn! 2010 34. For a start. Click. But on the site you can see the current edition for free and read selected articles. Fast Company is a monthly business print magazine that you can subscribe www.fastcompany. Fast Company How Smart People Work Fast Company is one of the original business information websites. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows. Essentially.

Fenman! Summary of Free Resources:  huge range of training products with many free samples. an Induction Page 41 of 107 Get the MTL Experience! . As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free samples. There‟s so much information that if you downloaded everything that‟s available. As an example.fenman. this is what I did. called Danger – Talent Zombies! Thank you. I clicked on just one of their 25 categories. Recruitment. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal www. They are now a formidable presence on the Web. Site Home Address: Email Address: Selection and Induction. How to run an Assessment Centre. Learn! 2010 35. That took me to a page with 8 big products of which I was able to download samples from 4. Click. and an exercise on identifying employees with talent. you‟d have a huge library of valuable material.

I won‟t tell you what you have to do in these games (they‟re far too complicated).Manage. Just pop on over and try them for yourself. Learn! 2010 36. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. For Page 42 of 107 Get the MTL Experience! .firststepstraining. Site Home Address: Email Address: rbenson@firststepstraining. Click. First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them. Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. Incidentally.

and Phone games. You can try out all of the categories if you have Flash installed. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. I then got to choose who I wanted to be and who to play against and the game started. Click. I scored quite well and I certainly learnt. I gave Quiz show a go and chose Sexual Harassment as my subject. and design makes you really believe you‟re on a TV quiz show. The questions are the usual range of multiple choice and true or false but the graphics. Quiz shows. Site Home Address: Page 43 of 107 Get the MTL Experience! . Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training Email Address: info@games2train. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing www. Flash games. Learn! 2010 37.Manage. There are 6 categories of games: Video games.managetrainlearn. audio. Certification games. Multiplayer games.

Manage. tips. In addition to the time tabulator.getmoredone. and interesting time management Email Address: mark@getmoredone. to Page 44 of 107 Get the MTL Experience! . some research into the top time wasters. Site Home Address: http://www.managetrainlearn. you can see a pie chart of how well you do compared to others. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. You can also enter your ideal profile to see where you want to be. Learn! 2010 38. the site offers 10 time tamer tips. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. of www. That‟s. When you‟ve allocated your weekly hours. and research on time management. here‟s one from Pace Productivity. Click. sleep and TV and so on.

For non-Americans. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders.managetrainlearn. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J. Click. Did you know. Clarence Page 45 of 107 Get the MTL Experience! .hbs. there will be some unfamiliar names on the list. Learn! 2010 Harvard Business School 39. but most people will recognize people like Elizabeth Arden. for www. There are brief but fascinating bios of each leader. Site Home Address: http://www. and Hugh Hefner. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. Gilbert Colgate.Manage.html Email Address:

Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites. But I keep a special place for Harvey Mackay. Yep. If you want to know what I Email Address: harvey@mackay. Then there‟s the content.mackay.Manage. And he packs a big message in the shortest possible space. Or how about “Say thanks before it‟s just a memory”. Finally.managetrainlearn. And then he draws some universal truths out of these stories that help us take home the message. You just have to read his www. It‟s just that he tells such a good story. Or “Some squares are really sharp”. (Harvey knows we‟re all curious deep down). There‟s “The heart of education is the education of the heart”. he‟s just a great writer. Site Home Address: http://www. read the articles on this website. the headings of these articles are immediately grabbable. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). Click. Many of these articles kick off with fascinating stories of successful business leaders or managers. I reckon you‟ll learn a lot from this site. For a Page 46 of 107 Get the MTL Experience! . Learn! 2010 40. Enjoy! Summary of Free Resources:  management articles.

Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. take a look at his other video site and consultancy site. you should create fans. My Name is Scott Page 47 of 107 Get the MTL Experience! . My Name Is Scott Stick Yourself Out There In my review of this site. has a suite of websites. There are over 700 of them. launched his own interactive TV. Another is his comfort around using modern technology to build customer relations. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere. And then I realised that this isn‟t Email Address: scott@hellomynameisscott. Click. Many of Scott‟s themes really chime with me.managetrainlearn. Hello. Scott is still young. and has made a brand out of a nametag. (Apparently.) The theme behind Scott‟s ideas is Approachability. is a regular www.hellomynameisscott. I was going to say that a great future awaits Scott Ginsberg. One of them is the idea that you shouldn‟t create customers. but he has already written 7 books. he also has a nametag tattooed on his chest. Learn! 2010 41. If you can‟t get enough of Scott on this site. He‟s already got a great present! OK. It underlies his Hello.

Learn! 2010 42. a wide range of managerial tests (eg Manager in a Fix). forum.managetrainlearn. use Email Address: query@humanlinks. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. Wherever you are.Manage. (from training needs to climate. thinking skills to job satisfaction) and some general knowledge tests. Site Home Address: http://www. a range of www. Summary of Free Resources:  management articles  tests  Page 48 of 107 Get the MTL Experience! . links.humanlinks. Click. Amongst the many free goodies on offer here (along with the articles. news and jobs) are a wide set of personality tests.

com www. then you‟re in for a great treat.managetrainlearn. Managing People. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. Summary of Free Resources:  Learning style profile  Free policy samples. As with all About sites. there are free 5-week email Email Address: info@humanresources.Manage. and Teambuilding. They start with 19th Century History and end up with Zoology. Employing People. Performance Management. here including “Recruit and Hire the Best”. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. Throughout the channel. Susan takes you through 4 main areas: HR Basics. On the way they tackle Human Resources with guide Susan Heathfield. Management/Leadership. Site Home Address: http://humanresources. Learn! 2010 Human Resources About… 43. Click. To help you through this wealth of material. the “must reads” Page 49 of 107 Get the MTL Experience! . there are links to the most popular sections.about. Communications. Employee Recognition. checklists and forms  Interview tips  Job descriptions  Free email classes. and the latest updates. you‟ll find topics on Change Management. Motivation. and Success at Work.

a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. For example. Click. ISMS Babel translator  carparktivity stickers. The purpose of all this fun is to highlight some of the silly things we do and say in the www. There‟s a swipe at management models. and my favourite pirate curse: “What care For a flavour of each of these. but great fun. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief. There‟s a coat of arms (motto: Back to Quo Vadis). It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously.Manage. ISMS curser. thou plump. a Bullshine generator for producing management speak.btinternet.managetrainlearn. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. albeit with a serious purpose. Learn! 2010 44. Site Home Address: http://www. you can become a member of the institute and learn about the institute‟s history and purpose. here‟s my favourite cliché: “He was in and out like a yo-yo”.htm Email Address: Isms2002@btinternet. Summary of Free Resources:  bullshine generator. roll of honour and list of “bored” members. black-spotted pigeonfoot!” Odd. a list of hilarious workplace cliché Page 50 of 107 Get the MTL Experience! .

com Page 51 of 107 Get the MTL Experience! . articles and a newsletter. Site Home Address: http://www. This is a series of short one-minute reads on leadership subjects. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. Click. For a start. Take a daily dip. Learn! 2010 45. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. there‟s a feature called Leadership Email Address: comments@leadershipnow. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”.leadershipnow. Summary of Free Resources:  leadership articles  newsletter  book excerpts. But there are 2 features that make this site just a little bit www. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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It‟s an amazing Page 55 of 107 Get the MTL Experience! . I was astounded then and still am now.managetrainlearn. to Z. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. Learn! 2010 49. (By the way. It covers everything in business from A.) Let‟s see what happens when you explore one topic. Advertising and Promotion.managementhelp.Manage. There doesn‟t appear to be anything left out. it has a bias towards non-profit organisations. say Group Skills. Volunteers. the work of one man. Then you move through Icebreakers and Group www. Site Home Address: http://www. You start with an introduction and a set of links to outside sites. Summary of Free Resources:  encyclopaedia of management. It‟s a real web of information. Click. a true management Email Address: jalnes@mapfornonprofits. well V. highly integrated library of management material”. Carter calls the site a “complete. Carter McNamara. And of course when you go elsewhere you have other links to explore. And it‟s hard to argue with that. to General Resources and Related Library Links.

such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. Manager Wise To Work is Human. Motivation and so on. Where to begin? Well. Culture.managetrainlearn. Then there‟s an A to Z glossary of management terms. there‟s a massive collection of articles in the Knowledge Bank. you can buy the T-shirt with that slogan on (“To Work Is Human. Site Home Address: http://www. and employment law sites around the world. Learn! 2010 50. To Manage Divine”) and hand it out to your delegates on your next training course. There are also links to universities. Summary of Free Resources:  massive collection of management articles  glossary of management terms. management publications. portals. For devilment. neatly categorised into sections such as Coaching. The one I checked on Motivation has some really well-chosen Email Address: admin@managerwise. business schools. Click.managerwise.Manage. I selected “Q” and got “Quick Ratio” and “Quality of Work”.com Page 56 of 107 Get the MTL Experience! . To Manage Divine This is nothing short of a management supersite. Innovation. As a bonus.

com Page 57 of 107 Get the MTL Experience! . They range from Appraisal and Assertiveness to Teambuilding. Time Management and Training Skills. MTL provides a range of online products. 1-day Course www. Manuals for Trainers. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site. and a library of free e-books. To help you and your organisation learn these skills. Thinking Skills. Click. Learn! 2010 51. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. including E-learning courses. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure.Manage.managetrainlearn. Site Home Address: http://www.managetrainlearn. Step-by-Step pocketbook Email Address: eric@managetrainlearn. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century.

the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes. the theme was Balance. Other resources on this site include Jeanie‟s guided meditation tapes.” It‟s a nice way to do some useful self-improvement each day and. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. it‟s Email Address: mhmail@earthlink. Click. When I looked. the best bit Page 58 of 107 Get the MTL Experience! . and the affirmation for the day was “I act with purposeful awareness of equanimity and balance.managetrainlearn. in the week I checked it out. Site Home Address: www. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation.mhmail.Manage. For example. Learn! 2010 52.

you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”. Click. Learn! 2010 53. founder of the Mind Power System. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. Site Home Address: Page 59 of 107 Get the MTL Experience! .managetrainlearn. This programme shows you how to reach the alpha level of relaxation. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential. open up your mind. an optimal state of being in which your right and left brains are working together and you are in a state of Email Address: support@silvaultramindsystem. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course.Manage. pull creative ideas out of thin air.silvaultramindsystem. Go on. this is the site to come to. creative and deep www. Plus. and accelerate your own healing.

com Page 60 of 107 Get the MTL Experience! . and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter. Mind Tools Online management and leadership training.000.mindtools. for access to all the materials. www. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook. MindTools. Site Home Address: Email Address: info@mindtools.000 visitors learn the essential skills they need for an excellent career. There is also a members‟ area. Learn! 2010 helps more than 10. and a forum.Manage. called Career Excellence Club. Here you can learn hundreds of essential management skills. interviews with experts. instantly available Each year. free of charge.

com Page 61 of 107 Get the MTL Experience! .Manage. Or you could use the references as the basis for your own self-paced learning. Site Home Address: http://www. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world. There are some 34 departments ranging from Aeronautics to Writing Studies. and Communications for Management. lecture notes and assignments. Learn! 2010 Email Address: info@ocw. You could be a trainer and use the plan as a structure for your own courses. Click.ocw. Now a few years on. here are the results: MIT Opencourseware. It‟s up to you how you might use this information. the Massachusetts Institute of Technology made newspaper headlines. It‟s up to Programmes are courses run in any particular semester. obviously. both in pdf. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. This is how it works. is the actual lessons. Negotiations and Conflict Resolution. What you‟ll get on this course is a syllabus. What you don‟t get. Other programmes of interest to managers are: Advanced Managerial reading references. calendar. Listening to the Customer. Let‟s take as an example “Practical Leadership”.

Site Home Address: Page 62 of 107 Get the MTL Experience! . When I did www. Considering what you‟d pay to hear either of these two speakers in person. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen. Learn! 2010 56.managetrainlearn.45 minutes and can be played straight from your PC or an mp3 Email Address: info@mp3motivators. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. It lasts all of 25. The free gift offered on the site comes when you recommend the site to a friend. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers. Click.

and quite a big section on dealing with Page 63 of 107 Get the MTL Experience! .managetrainlearn. Site Home Address: http://www. Click. There‟s good stuff on the qualities that make up a leader. Learn! 2010 57. Although it‟s aimed at school governing the different ways to communicate. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership www.html Email Address: itte@nbsa.nsba. Maybe they have something in mind? Summary of Free Resources:  leadership course. the lessons have universal appeal to managers and leaders in any organisation.

managetrainlearn. Learn! 2010 Negotiation Enterprises 58. After submitting your answers. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. which is quite Email Address: info@sabonline.Manage.sabonline. Summary of Free Resources:  negotiating skills test. All the questions are case studies. you get the correct versions and a Page 64 of 107 Get the MTL Experience! .com www. Click. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer. Site Home Address: http://www.

The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web. Two entries are currently topping the list. There‟s no fee so it‟s a resource you can wander around at will. And it‟s all the work of one man. Learn! 2010 Negotiator Magazine 59. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out.Manage. The first was what John calls the King Solomon Maternal Claims Dispute. in which these two men doubled the size of the USA overnight for the price of $15 million. It‟s absolutely massive. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. Site Home Address: http://www. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation.negotiatormagazine. John Baker.managetrainlearn. Page 65 of 107 Get the MTL Experience! . in which King Solomon had to choose between two women who claimed to be the mother of a baby Email Address: editor@negotiatormagazine.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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OK.peoplealchemy. overwhelmed. and if this wasn‟t enough. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each. Empowerment to Violence and People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. A nice touch was also that you can bookmark pages and add your own notes. Click. then you don‟t need training. Everything I saw was superbly written and presented. if you‟re a manager who‟s stuck. Learn! 2010 63. the portal is offered free to charities. making mistakes. Oh. You need answers. This enables you to access the full version and wander all over the place. or under pressure ( www. who isn‟t?) Email Address: Everything possible is included from 360 Degree Assessments to Diversity. using their search facility or just going where the mood takes you. It‟s a great resource and they offer a Free Trial for 15 Page 69 of 107 Get the MTL Experience! .

htm Email Address: Acp103@psu. And you can use them in a wide range of change programmes as great icebreakers. Site Home Address: http://psych. and the facing vases/ www. Summary of Free Resources:  optical the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them.managetrainlearn. Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme. being rather old. some of the links are now dead).la.Manage. the rabbit/duck. Page 70 of 107 Get the MTL Experience! . Some trainers use the famous “old hag-young queen” image. Learn! 2010 64. And others mix numbers and letters as in the “Is it 13 or B?” picture. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. Others use the Necker cube. They‟re fun to play with or just to work out for yourself. or quick power learning interludes.psu. This site has a huge number of links to different optical illusion sites (though.

John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software.Manage. Learn! 2010 Personal Development 65. and end up with Wisdom Words and Page 71 of 107 Get the MTL Experience! . steer right through Learning and Leaders. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”.personal-development. move on to Change and www. Say goodnight. neatly arranged in A to Z fashion according to personal development themes. Email Address: stevemoor@personal-development. Site Home Address: http://www. There are nearly 250 articles to choose from. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods). So we start with Abstinence. As an example of the folksy nature of these writings. Aaah.managetrainlearn.

One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002.Manage. The free goodies include 3 free e-books: Goal-Setting 101. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success.” Philip shares a lot of his philosophy and ideas on this website of his. Personal www. Oh. and I also like Philip because the most important stuff on his bio is his dog.managetrainlearn. Site Home Address: http://philiphumbert. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive. Kodiak. Creating Wealth. audio tapes and top 10 lists. He does things that bring him joy and contribute value to Email Address: coach@philiphumbert. Click. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy. and Making Page 72 of 107 Get the MTL Experience! . Learn! 2010 66.

there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. including some classic self-improvement books.managetrainlearn. In addition. Learn! 2010 67. then this site will shower you with great motivational literature. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement. a free 7 Eternal Laws CD. and a massive dictionary of self-affirming quotations from Abundance through to Youth. And many more besides. Click.positive-club. All Page 73 of 107 Get the MTL Experience! . Site Home Address: www. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”.com Email Address: info@positive-club. a really neat little positive boost trick that only a computer can deliver. there‟s a lovely relaxing slideshow from Kahlil Gibran. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. Now if none of these don‟t put you on cloud nine. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”.

and a template there‟s some great advice on how to deliver your presentation. first off.Manage. seasonal. Click. Learn! 2010 Presentation Helper 68.presentationhelper. Site Home Address: http://www. Where to begin? Well. And lastly. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. Then there‟s a range of free excellent Powerpoint templates under different headings such as business. Topics include What to Wear and Dealing with Investors. www. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings.managetrainlearn. There are also quick links to the free Powerpoint viewer and trial version of the real Page 74 of 107 Get the MTL Experience! . conversational a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. “Ancient Egyptian Mummification”.uk Email Address: editor2007@presentationhelper. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite. funerals and retirements. told in an easy-to-read. and “The Future of the Pork Sausage Market”.

or the topic.provenmodels. it can also be of value to those who want to develop their knowledge of management ideas. Learn! 2010 69. the author name. and Fayol‟s 14 Principles of Management. descriptions. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. you can browse the model book. Alternatively. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs.managetrainlearn. Theory X and Page 75 of 107 Get the MTL Experience! . It comprises a collection of 64 models which can be accessed be a search of the model name. You can add your own comments. and www. The models themselves are displayed graphically with details of their Email Address: customer_service@provenmodels. Summary of Free Resources:  Collection of management models Site Home Address: http://www. pros and cons. Click.

Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). The chief free resource on this site is a collection of audio podcasts.robinsharma. that‟s the person I‟ll always think he is. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. Everything he touches seems to turn to gold. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari. These will really motivate you as you walk or drive along.managetrainlearn. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Page 76 of 107 Get the MTL Experience! . but as the name of his bestselling Email Address: al@robinsharma. Site Home Address: http://www. Click. Learn! 2010 www. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. In all there are nearly 40 broadcasts in the archive.Manage.

Learn! 2010 71. Plus. including: “Ask For More”. This site will show you Roger in action both on audio and video. you‟ll also get a set of 23 articles on power negotiating. and tells a very good www. entertaining. Summary of Free Resources:  audio and video excerpts  articles on negotiating. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Email Address: Page 77 of 107 Get the MTL Experience! . Site Home Address: http://www.managetrainlearn. Click. and “Money is not as important as you think”.Manage.rdawson. He‟s practical. “Flinching”. www. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. a free Customer Service Training Library. There are great videos which will show you why Ron is such a draw when presenting. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www. as if this wasn‟t enough. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download. And.ronkaufman. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”.managetrainlearn. Email Address: Page 78 of 107 Get the MTL Experience! . Learn! 2010 Ron Kaufman 72. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. Both sites will give you access to some of Ron‟s excellent free material. He has reached more than 3 million people with his high-energy and high-content presentations.

here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind) www. To get a feel for some of the tips.Manage. Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. Site Home Address: http://www. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP) Page 79 of 107 Get the MTL Experience! . They‟ll enhance your communications and make you a stronger influencer. There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP. Click. “Wave goodbye to hesitation”.uk Email Address: info@saladltd. It‟s run by Jamie Smart who is the author of most of the articles in the tips Learn! 2010 73. and “Power chunking”.

Click. Email Address: contact@siliconbeachtraining. they also run a monthly prize competition with the winners receiving a free course.Manage. Learn! 2010 74. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline and Social Media. These range from PRINCE2 to Six Page 80 of 107 Get the MTL Experience! www. as well as more familiar management courses. On each of the topics in their courses. you can follow up on tags (to see related items). What makes them really outstanding. They care about effective training and that means listening to their clients and course participants. Site Home Address: http://www. or submit a comment of your own.managetrainlearn. though. is the range and depth of free resources on their site. To start off.siliconbeachtraining. share the topic on your social sites. Because they are also promoting their own offline courses. Summary of Free Resources:  Free courses from their website  Free monthly competition. they offer 13 courses that can be accessed from their website pages.

These include trainer‟s notes. Click.managetrainlearn. all of which can be customised to suit your own particular training needs. slides. Summary of Free Resources:  Free training resources on exercises. however. is the wealth of free material on offer. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running You get all the instructions along with the item which are usually well-illustrated. Learn! 2010 75. What makes this more than a training shop.Manage. exercises. Page 81 of 107 Get the MTL Experience! .skillsconverged.aspx Email Address: support@skillsconverged. www. These range from energisers and icebreakers to exercises and teambuilders. Site Home Address: http://www. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. A great giveaway for training and learning. Skills Converged Training Material on Productivity.

And the Directory offers a good set of links to more specialised areas. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. Send me to the relaxation couch www. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress.Manage. or via the type of remedy eg a link to another area or product. Therapies cover 13 remedies from Yoga to Colour Therapy to Page 82 of 107 Get the MTL Experience! . Summary of Free Resources:  Articles. I liked in particular the idea of “Firebreaks” around your busy Email Address: info@stressbusting. Site Home Address: http://www. advice and tests on stress busting. and There are really interesting articles. Learn! 2010 76. meditation. Click. from Dr Roger Henderson. Then there is the Stressbusting channel with a variety of short programmes on relaxation.stressbusting. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt.

Click. quotes. and I forgot.Manage. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters.success. these are pretty amazing. Site Home Address: http://www. I think. Plus audio programmes. and powerwords. in fact. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Email Address: info@success. Success guaranteed. Learn! 2010 77. Plus a demo of a Life Organizer that plans your personal Page 83 of 107 Get the MTL Experience! . there‟s a great selection of e-cards that you can send to your contacts too. quotes. And email tips.managetrainlearn. But what about the free resources? Well. coaching courses. Oh. Then there‟s an amazing article directory. The focus on this entire site is success. software and videos. then this is the place for you.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. to which you can add your own items. For a start you can download a free CD and MP3 of “The Secret”.bz Your Path to Success If success is important to you in life. www. (and who doesn‟t have some kind of desire for their own success?).

including adding an expert page (100 points). Mental Health. As a reward for gathering points. blogs. The site has 6 areas: Success Skills. instant messaging. It is a resource. Love and Relationships. Spirituality. Once you‟ve registered. newsletters. and products. and discussion boards. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. and a place to learn. or simply daily logging in (5).com Email Address: webmaster@selfgrowth. and Lifestyle. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts.managetrainlearn. As an encouragement to participate. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. you can be featured on the site and offered www. sets of articles. members can earn user points for all their activity on the site. events. you can develop your own member pages and connect to others through chat. a community. Learn! 2010 78. You can access experts in each of these areas. Health and Fitness. adding an article (50). Click. Money and Careers. Site Home Address: Page 84 of 107 Get the MTL Experience! .selfgrowth.Manage.

though. Great fun and highly innovative. Leading Others. The assessment now allows you to devise an Action Plan.Manage.targetedlearning. I scored highest on Gaining Autonomy which for me was Page 85 of 107 Get the MTL Experience! . and Maintaining Email Address: info@targetedlearning. For a start. probably because the company is located in Utah. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the www. Learn! 2010 79. Targeted Learning Engaging the Collective Genius of People This is a neat little site.managetrainlearn. Click. The great thing about the site. Serving Others. This is a series of 28 questions about your career objectives and values. Ensuring Security. Being the Expert. it has a landscape website not a down-the-page portrait one. Achieving Stretch. you get the results which score your responses according to one of the following: Gaining Autonomy. Once you‟ve completed the whole set of questions. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. is the link to the Making a Difference workshop. Fostering Innovation. And then it uses a mountain background.

You can take them on your Email Address: info@testcafe. Site Home Address: http://www. on your career choices. As an example. Page 86 of 107 Get the MTL Experience! . and on your personality. on assertiveness.Manage. www. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. Summary of Free Resources:  tests and self-assessments. on teamwork. on time management. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete. Test Café Brain Tests This is one of the best sites around for taking tests. Learn! 2010 80. Click.

Summary of Free Resources:  articles on change management. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change. Site Home Address: http://www.managetrainlearn. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. or. about Patti and her work. in her www. Learn! 2010 81. Click. Let Go”.com Page 87 of 107 Get the MTL Experience! .thechangeagent.Manage. detect change. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on Email Address: patti@thechangeagent. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope. That‟s not all. It‟s in the form of a spy file.

Manage. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. messaging each other. and one I particularly like. Click. The site is based on Web 2. emailing within the platform. Be Inspired. documents on leadership Site Home Address: http://www. Some of the groups on the site include: Professional www. uploading their own video Page 88 of 107 Get the MTL Experience! . Be Entertained. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. Email Address: info@theleadershiphub. This means that leadership experts and practitioners from all over the world can collaborate with each other.managetrainlearn. Learn! 2010 82. Disney Leadership. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools. documents and other useful tools to share with the rest of the community. videos.0 tools with members writing their own leadership diaries.

managetrainlearn. and “Fault Tree Analysis” and. if this is your sort of thing. and qualitytools (which you‟ll find elsewhere in this book). Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites. creatingminds. a companion to changingminds. Page 89 of 107 Get the MTL Experience! .com/improvement/a_encyclopedia. each with a page containing descriptions of tools and terms about improvement and quality. you can start with the “A-O Diagram” and journey through “Bell Curve”. Learn! 2010 The Improvement Encyclopedia 83.” So. Hats off to David for another amazing encyclopaedic resource. “Chumbo Chart”. end up with “Z-Chart” and “Zenbara” www. This one is “a long list of around 400 items. Site Home Address: http://www. ranging from original Japanese terminology to Six Sigma frameworks.htm Email Address: contactus@syque. Summary of Free Resources:  articles on quality and improvement.

There are 62 of them and they‟re all written the way Victor speaks: highly personal. direct.) What makes the site worth a visit is the special collection of articles on success. Motivation with Intelligent Content This is Victor Gonzalez‟s www. Learn! 2010 The Logic of Success 84. newsletter. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”.com Email Address: victor@thelogicofsuccess. and instructive. and free e-book on success. They range from “My First Trophy”. Read and be entertained! Summary of Free Resources:  video excerpts  articles.Manage. through “The Winning Mindset of a True Leader”. (You can see him in action on this site in 4 video excerpts. Site Home Address: http://www. conversational.thelogicofsuccess. Click.managetrainlearn. Victor is an American motivational speaker who is very entertaining. which is summed up as: “never try to win”.com Page 90 of 107 Get the MTL Experience! . a bitter-sweet story of how nobody sees you when you really succeed.

Then there are links to Publications. Site Home Address: http://www. Marketing. Which makes this section alone a great research tool. and other categories that will shoot you off to even more resources elsewhere on the Net.themanager. this is as good a place to start as you‟ll find. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues.Manage. Learn! 2010 85. www. if you ever need to look something up about management. HR. In fact. For a start. There are Finance. a Knowledgebase. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. Summary of Free Resources:  glossary of management terms  articles galore on Page 91 of 107 Get the MTL Experience! . it has a wonderful Email Address: info@reckliesmp. and a Daily Knowledge Special. sending you off in all sorts of explorations.

workplacedoctors. Here you‟ll find answers to questions that really bother people at work. Learn! 2010 The Workplace Doctors 86. and a comparison between work and prison. such as “Help! I Can‟t Spel”. and Tina Rowe. Click. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers www. Site Home Address: http://www. Lists to Hang Up at work. Dan West. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues.Manage. Dear Doc… This is an off-beat work-related website run by William Gorden. there‟s a very amusing section that includes: some of the crazy things managers say. In Email Address: Page 92 of 107 Get the MTL Experience! . in “Management Without Logic”. “How Can I Combat Tardiness?” and “I Work With A Jerk!”.managetrainlearn.

Project Life Page 93 of 107 Get the MTL Experience! . Learn! 2010 87. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. puzzles and guides  training resources. And there‟s a lot of free fun training on the site. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman.managetrainlearn. for short).  trivia puzzles  email games. eg on facilitator characteristics.thiagi. Just go and play! Summary of Free Resources:  www. quizzes. TV game shows. and e-learning. to name just a Email Address: thiagi@thiagi. Site Home Address: http://www. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun. Click. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles.Manage.

Site Home Address: http://www. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. There is also a huge library of management Email Address: info@thinkingmanagers. a Media Watch which summarises the headlines of the world‟s top business publications. there is a Resources section linking to a big database of other sites and companies. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. consultants and thinkers in their own right. and an update on the world‟s top Page 94 of 107 Get the MTL Experience! .Manage. Summary of Free Resources:  Management library  Blog watch  Media watch  Links www. Heller is the founder of the magazine. Click.thinkingmangers. there is a wealth of material on this site. Learn! 2010 Thinking Managers 88. both outstanding writers. Finally. As you would expect from two such luminaries. Unusual and original features of the site are various newsfeeds on management topics. Management Today and de Bono is one of the world‟s leading authorities on creative thinking.

comments and much more. jokes. Click. stories. Site Home Address: http://tickledbylife. puzzles. provoke you. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week.managetrainlearn.Manage. anecdotes. inspire you and wow you with a host of free articles. Learn! 2010 89. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short. interviews. Page 95 of 107 Get the MTL Experience! . discussions. Cor. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your will surprise you.php/ Email Address: info@tickledbylife. are you tickled by life?

and has some very interesting ideas and techniques. If you want to inject more pizzazz into your presentations. Tom Antion Wake ‘Em Up Business Presentations. 336 pages long.managetrainlearn. It‟s huge. Oh. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more Page 96 of 107 Get the MTL Experience! . It‟s printable online reading but if you want to buy the book you can. Site Home Address: http://www. fun and memorable programs”. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations. Learn! 2010 90. Tom Antion is a business speaker who also runs a range of seminars on other topics. try it.htm Email Address: orders@antion.

or transformational change. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. slides and pdfs on Peters‟ thoughts.tompeters. from seminars in the States. the Middle East. Spread them around. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. and more. or innovation. Tom Peters. Brazil. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. Years ago. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. or the nub of leadership. Site Home Address: Page 97 of 107 Get the MTL Experience! . Send them to friends. You can discover what the great man thinks about interviewing excellence. Tom implores us to use these resources. Romania. For here on Peters‟ site. Use them. he shakes up enterprises to re-think what they do. “Take www. or dozens more. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. Plus. There are heaps of stuff here. Learn! 2010 91.Manage. Have your way with them. Email Address: info@tompeters. He is far more than a motivational speaker. when I was just a humble HR manager. Click. Peters is a legend in his own lifetime. But now of course the cost doesn‟t come into it. I used to think.

Customer www. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers.managetrainlearn. Trainerbubble provides a huge list of free samples that are ideal for anyone running Click. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. and Health and Safety.aspx Email Address: customercare@trainerbubble. including Business Development. whilst remaining affordable. Summary of Free Resources:  Samples of training materials. They also provide consultancy and bespoke services. Page 98 of 107 Get the MTL Experience! . eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers.trainerbubble. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. you qualify for a free training pack. Plus. if you are a UK charity. A great training resource. As well as this service. Lateral thinkers. Site Home Address: http://www. Learn! 2010 92. Metaphors. simple to follow and easy to access.Manage. seminars and workshops.

stable/ Page 99 of 107 Get the MTL Experience! . Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. And that just scratches the surface.managetrainlearn. and Nutrition. For starters. Heart Intelligence. Site Home Address: http://www. www. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. Plus. if that‟s not enough. there are 3 more free courses on Communications. Learn! 2010 93. And.Manage.trans4mind. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. what you want in life and how to consciously transform your life for the better. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues. and assertive/unassertive Email Address: info@trans4mind.

com Page 100 of 107 Get the MTL Experience! . it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame. Click.. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site.managetrainlearn. Site Home Address: http://www. You get what‟s on offer thrown straight in your face. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory. It‟s like an internet inside an internet. organization.Manage. In Email Address: info@valuebasedmanagement. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. In just a few minutes. Nearly every concept on management must be here. valuation and decision making.valuebasedmanagement. and leadership and management.. and most importantly. change and culture. communication and marketing. Learn! 2010 www.

Neil Fleming. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. Click. Read/ Aural. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software. Discover Your Learning Style VARK stands for Visual.managetrainlearn. you‟ll get a page that explains your learning style. and Email Address: flemingn@ihug. Learn! 2010 Vark Learning Styles www. tell Page 101 of 107 Get the MTL Experience! . Here‟s one of the situations: “You have a problem with your knee. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles).vark-learn. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model. or explain on a diagram?” Once you‟ve answered all the case studies. This site from New Zealander. Site Home Address: http://www.

They can be used. there are all the classic teambuilding games such as Lost At Sea. For example. any of which could easily account for half a day‟s training. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. for any experiential learning course. Site Home Address: http://www. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. this is a treasure trove of training and if there were such a thing. corporate managers. or adapted.wilderdom. Click. activities and Email Address: james@wilderdom. Learn! 2010 96. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s Page 102 of 107 Get the MTL Experience! . If you really want to push the boat out. I could happily spend hours on this site. And trust activities such as Sherpa Walk and Human Ladder. or the local scout troop. For me. and Nuclear Holocaust. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. Survival On The Moon.Manage. whether you‟re working with colleges.

Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. newsletter. there were articles.Manage. and cartoons. a forum.workforceonline. a news poll. Learn! 2010 97. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything. Page 103 of 107 Get the MTL Experience! . Site Home Address: http://www. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general www.managetrainlearn. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. a Dear Workforce agony aunt. topic Email Address: tjohnson@workforceonline. Then there are all sorts of additional free features. When I last looked.

com Email Address: info@workworries. then so has someone else who now has an answer. There are over 1200 articles and resources to choose from with headings like Bad Bosses. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them www. Bullying. It‟s based on the idea that all workplace problems are caused by people and Page 104 of 107 Get the MTL Experience! . and Office Politics. Click. There‟s also a discussion forum where you can let off steam.workworries. The original feature that I like about this website is the Vault. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources. if you‟ve had a problem. Site Home Address: http://www.Manage. then Work Worries is the place to visit. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. Learn! 2010 98.

com/ Email Address: Karen@xageconsulting. Training and Development. an office based in Vietnam. unusually.managetrainlearn. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. Titles include: The Definitive Book of Body Language. The free downloadable library on the site is the real draw. Job Analysis. Learn! 2010 99. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. Here you‟ll find a huge list of books under different categories such as HRM. Performance Management. It is run by Karen Davies and Gary Malcolm with. Leadership and Page 105 of 107 Get the MTL Experience! . Assessment Centres. English Brainstormers.Manage. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. Click. Recruitment. Policy and Procedures. Don‟t Guess Your Way to www. and The Psychologist‟s Book of Personality Tests. and Teambuilding. A large number of the books are MBA notes. It‟s a true management library. HR Planning.xageconsulting.

Zig Ziglar is a motivational speaker and Page 106 of 107 Get the MTL Experience! . Fleas and Pump Handles” when you sign up for the newsletter. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits.managetrainlearn.Manage. Site Home Address: http://www. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. and all you‟ve got going for you is you. his forum is called Ask Zig!!. Click. There are a few great free offerings to be found as well. then you can‟t do much better than copy Zig..zigziglar. much like many of the others in this book. his short training courses are called www. You don‟t easily forget the name or the clever way in which he uses the name as a brand. including a self-talk card and a performance planner. For example. But if you want to find out how to turn yourself into a distinctive Email Address: info@zigziglar. Learn! 2010 100. and every day there is a new Zig Quote of the Day. What sets him apart from the rest is that he knows how to stand out.

For more digital publications on management and personal Page 107 of 107 Get the MTL Experience! . get instant downloads of FREE products. Learn! 2010 Thank you for reading and using this book.Manage. For a very special learning www. and much more. Here you can learn about the 20 skills you’ll need for success in the 21st Century. visit http:/ww. Click. This is learning like you always dreamed it could be. subscribe to our weekly enter our prize quiz.managetrainlearn.managetrainlearn. get your surprise bonus gift. visit our website at http://www.