Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

Discovery Health Channel 30 25. Page 4 of 107 Get the MTL Experience! . 33 28. A Better Workplace 9 4. Anecdotage 15 10. Basic Learning Systems Inc 17 12. 30. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. Customer Service Manager 28 23. Customer Service Training 29 24. 21. Be a Better Manager 16 18. 17. 20 15. 37. 36. 24 19. 16. 35. 1000Ventures 7 2. Executive Coaching Studio 37 32. Aimm Consulting 13 8. 26. 27. Click. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. 18 Better Workplace Now 13. All Business 14 9. Accelerated Learning 10 5.Manage. Action Leadership 12 7.managetrainlearn. 29. 20. Accel-Team 11 6. Big Dog and Little Dog's Bowl of Biscuits 19 14. 34. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. 12Manage 8 3.

Institute of Silly and Meaningless Sayings 50 45. 61. 48. 64 59. 78. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. Page 5 of 107 . 54. 71. 55. 70. 54 49. 46. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. 60. Learn! 2010 38. 53. 79. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. Click. 76. 63. 71 66. 52. 70 65. 69. 47 42. 45 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 39. 64. 74. 67.Manage. My Name Is Scott Human Links 48 58. 77.managetrainlearn. 41. National School Board Association 63 www. Human Resources About… 49 44. 50. 51. 68. 47. 73. 72. 62. 75.

90. 99. 92 87. 98. 93. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. Click.Manage.managetrainlearn. 82. 100. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. 96. 92. 81. 97. 86. The Improvement Encyclopedia 89 84. Page 6 of 107 Get the MTL Experience! . 88. 85. Learn! 2010 80. Value-Based Management 100 95. 89.

1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”.Manage. connections and advice Site Home Address: http://www. Learn! 2010 1. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed and www. In fact. And lots of fascinating original stuff Email Address: headoffice@1000ventures. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas. It reminded me of an interactive mind map. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. It links to two of his other sites at www.1000advices. It‟s sure to brighten up your day. Don‟t ask me what‟s here because the answer Page 7 of 107 Get the MTL Experience! . Click.

At www. there‟s also a management news section giving links to all the latest management gossip. Japanese. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality. It‟s like an internet in an internet just for managers. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. the chances are the number is much higher by now. a list of courses being run (to which you can add your own). models and theory. I thought it was because you can translate any page into any one of 12 languages (including Email Address: info@12manage.12manage. In addition to the dictionary. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. Site Home Address: http://www. Since you can add your own entries to the dictionary. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links. When I last looked there were over 1500 easy-to-access entries. This site is a formidable resource.Manage.managetrainlearn. Chinese. Learn! 2010 2. and Korean).com Page 8 of 107 Get the MTL Experience! . At its core is an A to Z dictionary of management methods. and a forum. Click.

or trendy. Then there are toolkit. but it is full of great content for anyone interested in making their workplace a better place.managetrainlearn. colourful. and dysfirmations. there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”. tips. Site Home Address: http://www.abetterworkplace. Where to start? Email: info@abetterworkplace. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. Click. “Nature‟s Leadership Lessons”.Manage. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit. www. It‟s not fancy. senseless acts of immaturity (eg “Skip rather than walk”). and “Measuring the Mirth”. Daniel lists the things you shouldn‟t say at work. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work Page 9 of 107 Get the MTL Experience! . and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”).html. and tools sections. Learn! 2010 3. (my pick of which is the phrase: “That is so not going to happen”).html.html to the site address)  massive list of resource references.

Bodily. and Naturalistic). Musical. Inter-personal.managetrainlearn. Site Home Address: http://www. Visual. Learn! 2010 4. Click. The questions are all straightforward. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”.Manage. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 Page 10 of 107 Get the MTL Experience! . ( Email Address: als@acceleratedlearning.acceleratedlearning. It did! Summary of Free Resources:  learning style profile. Mathematical. Intra-personal. Accelerated Learning Free Learning Styles Test This is a lovely www. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. I know that I am linguistic and so was curious to see whether the test would come out right.

motivation. did you know that the base of this huge structure is only 7 inches from being a perfect square?). Site Home Address: http://www. and coaching.accel-team. Click. Then there are detailed features on teambuilding. Summary of Free Resources:  pdf articles on coaching. Accel-Team Advancing Employee Productivity There are some nice features on this site. and employee development. They include Time Page 11 of 107 Get the MTL Experience! .Manage. (For example. Space utilization. plus some well-presented explanations of time management. and Interpersonal relations.managetrainlearn. Machine www. One thing that‟s a bit different here is a set of Checklists. Learn! 2010 5. self-appraisal. There‟s a history of employee productivity that will take you all the way back to the Pyramids. productivity and team development  excellent and well-illustrated modules on teambuilding and Email Address: sales@accel-team.

For me. skills.actionleadership.managetrainlearn. I‟d willingly jump through hoops if he asked me. “From now on. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for www. Site Home Address: http://www. Here Brent makes the point that. Yes. see every leadership challenge as a way of having people increase their knowledge. courage. Click. And to cultivate that perspective you need kindness. He goes on. Learn! 2010 6. And that‟s why I think I like Brent Filson.” I like the concept that management trainers and management training should be kind. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t.Manage. Summary of Free Resources:  insightful leadership Page 12 of 107 Get the MTL Experience! . I‟m not too sure exactly why I like his writing. tenacity. and leadership Email Address: brent@actionleadership. unlike management which involves simply the care and feeding of the organisational elephant. leadership makes the elephant jump. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles.

or “rarely doing” this. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas. which are great starting points for further self-development. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  Page 13 of 107 Get the MTL Experience! . The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. The final score will give you a feedback on areas such as Email Address: webmaster@aimmconsult. Click. Motivation. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. You‟re offered some examples of “always doing” this. Then you score yourself. and Conveying Credibility. Site Home Address: http://www.managetrainlearn. Learn! 2010 7.Manage.

And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. many of the products on the site are only available through purchase. Of course. All Business Champions of Small Business This is an amazing site for anyone running a small business. including employment and HR and business plans. blogs. There are news Page 14 of 107 Get the MTL Experience! .com Email Address: info@allbusiness.managetrainlearn. One in a million. And sure enough there it was. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. Click. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. Learn! 2010 8. Site Home Address: http://www. There‟s everything you could possibly need to help you run an efficient business. but there is a huge amount of free material. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. that‟s one million!) www. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change.allbusiness. There‟s advice on managing every aspect of your business.Manage. guides and tips.

com www. Anecdotage Famous People. How about this one pulled out at random? It‟s about Japanese Page 15 of 107 Get the MTL Experience! . Click. Learn! 2010 9. perhaps more than you‟ll ever need to get to grips with. Now. He sold over 2 million.managetrainlearn. or just to entertain friends at the pub.Manage. It‟s absolutely crammed with anecdotes. there‟s a useful search button that allows you to fine-tune your search according to a category. Fortunately. the database came up with 493 stories. Funny Stories If you‟re looking for an amusing story to add to a presentation. When I keyed in “Business”.anecdotage. then this is the place to visit. and amusing stories. Site Home Address: http://www. aphorisms. illustrate a learning Email Address: editor@anecdotage. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. name or keyword. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun).

beabettermanager. Be a Better Manager Solve Problems. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. Seize Opportunities. you can build your own personal collection of Email Address: info@beabettermanager. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. It provides a list of industry sectors with links to their Skills Council. It has 15 questions and delivers immediate Page 16 of 107 Get the MTL Experience! . and Financial Resources. These are: Strategy. www. Information. If you register and log in. This website is particularly useful for managers in the UK.Manage. Click. Click on a link and you get a diagram with individual lists of do‟s and don‟ts. Physical Resources. People. Click on any of these and you get a selection of links. There are also links to local resources around the UK. Lastly. Learn! 2010 10. showing how learning a skill related to levels of performance. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. In the same way.

you‟ll find out your reading speed. Of www. For the Email Address: gloria@basic-learning. and hey presto. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. Site Home Address: http://www. Do You Know Your Reading Speed? If you want to find out how quick you read. then spare a minute or two for this easy test from Basic Learning Systems Inc.Manage. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest. I made it to 354. Note where you got to. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per Page 17 of 107 Get the MTL Experience! .htm to the site address)  weekly business writing tips. it doesn‟t exactly test your comprehension. a business communications company run by Gloria Pincu. Learn! 2010 Basic Learning Systems Inc 11. Click.

html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint www. Click. Site Home Address: http://www. “envision”.managetrainlearn. I‟ll let him take up the story:” Imagine a workplace where everyone is fully Email Address: webmail@tomterez. Tom‟s aim is to create better workplaces. Where kindness rules. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. Imagine the innovative power of such an organization. Imagine its ability to attract and retain talent. Where people eagerly use their brainpower. Where teamwork comes naturally. to Page 18 of 107 Get the MTL Experience! . Learn! 2010 12. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. to compete. This is a card of 25 squares on which is printed a buzzword eg “empower”. “value-added”.” Yea.betterworkplacenow.Manage. Imagine the sense of mission and spirit of fun. Imagine its passion for serving customers.

Amongst the goodies are: current training news. and still look www. By the Page 19 of 107 Get the MTL Experience! . Summary of Free Resources:  a massive resource on performance.managetrainlearn. Don has a big German shepherd dog and a smaller companion. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning. But the one feature I remember from years ago when I first came across this site. in case you‟re wondering about that title. is The History of Training. Click. leadership and knowledge. It‟s the best around. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. definitions of learning terms. It‟s still as good as ever. learning.Manage. It‟s a massive resource and a lot of it is original. and performance Email Address: donclark@nwlink. Site Home Address: http://www. the art and science of leadership. the learning process. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning.

Gender Differences. why mobile phone shop staff don‟t use desks. Practical Applications. Parenting Advice. and The Business World.bodylanguageexpert. relaxed stance. and how to convey sincerity and warmth with my face and gestures. Personal Interaction. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content.managetrainlearn. Click. There are 7 topic areas: Ask Our Experts. Learn! 2010 14. Cue: open www. I learnt how to use my body language at job in one tour of this The Page 20 of 107 Get the MTL Experience! . and friendly gesture. Email Address: janem@bodylanguageexpert.

You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. Click. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). quiz. and a set of 29 images that dissect the brain as if you were there with a scalpel! But. There‟s a weekly brain bender to test your knowledge (which I got wrong!).com www. A to Z glossary  animations  free half hour online course. brain teasers.managetrainlearn.Manage. Learn! 2010 Page 21 of 107 Get the MTL Experience! . Then you can view nicely-designed animations which uncover what goes on in your brain. You can play Bumper Cows. such as why you conceive a word in one part of your brain and utter it from another. the thing that always draws me back to this site is its collection of Brain Teasers. Site Home Address: http://brainconnection. to be honest. illusions.positscience. Sound Sequence or Dunk Email Address: webmaster@positscience. brain games. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles.

managetrainlearn. time management planners. this is all free. Click.businessballs. explaining how to read personality from your www. It even has a graphology test. the tree swing cartoons. multiple intelligence tests  training models  and much more too numerous to mention. exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles. Shall I go on? I‟ve barely scratched the surface. It has all the familiar. Learn! 2010 16. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. and not so familiar. models like those from Maslow.Manage. And templates of resignation letters. McGregor and McLelland. appraisal forms. feedback forms. It‟s absolutely huge and covers everything you could ever need on training. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. and Aesop‟s fables. quizzes. a glossary of training Page 22 of 107 Get the MTL Experience! . But while others charge for a fraction of what‟s here. Site Home Address: http://www. induction training checklists. Where Alan got the time from to produce all this beats me. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. management and Email Address: ac@alanchapman.

Corporate Meetings and Incentives.managetrainlearn. as well as in categories such as Education. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. The free professional trade magazines on offer include: Human Resource Executive. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. Call Centre. Learn! 2010 Email Address: It comes from Business Training Media who offer onsite courses and a big catalogue of training materials.Manage. and The Page 23 of 107 Get the MTL Experience! . Site Home Address: http://www. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. Presentations. and Transportation. Government. Internet. Click.

a busy manager‟s complexity Learn! 2010 18.” When you register here you get a free toolkit including a meeting Click. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly Email Address: enquire@businesssimplification. The only way to deal with it is to focus more effort on simplicity. Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying business. a Make It Simple poster.managetrainlearn. This is what David says: “Cost reduction has been a central focus in most businesses for many years now.businesssimplification. and a set of paperclip templates to keep the campaign fresh in your Page 24 of 107 Get the MTL Experience! . Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers. Site Home Address: www. Yet there is one hidden area of cost which has rarely been addressed: complexity.

Click.Manage. You‟re what the web‟s all about. The sites include: changing minds. quality toolbook. and business articles. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines. principles. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. an engineer who needs to connect theory to practice. Site Home Address: http://www. Feel and Do I am full of admiration for the author of this site. hooked on the thrill of Email Address: contactus@changingminds. and thirdly a teacher who loves to pass on the aha‟s of what he knows. techniques.changingminds. creating minds. Believe. David. In David‟s own words. David Straker.managetrainlearn. Changing Minds How We Change What Others Think. second. Learn! 2010 Page 25 of 107 Get the MTL Experience! . improvement encyclopaedia. he is first a learning junkie. David apologises that his creations are done in his spare time. They probably account for over 3500 web pages of industrialstrength www. and explanations. No need to apologise.

“everything is available to everyone at no charge.managetrainlearn. Legal. The network now has hundreds of thousands of members from India where it is based to every corner of the world. Site Home Address: http://www.Manage. and Sales/Marketing. There are 7 networks – Finance. When I last looked there were over www. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management.citehr. HR. Citehr Improving Organisations The CiteMan network is one of my favourite Email Address: info@citehr.000 downloadable resources. use it well!” Summary of Free Resources:  massive network of management. General. Learn! 2010 Page 26 of 107 Get the MTL Experience! . Each is a goldmine of information. As Sidhartha says. and Jobs. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. Operations. Click. ideas and resources.

As you work your way through the topics. Working with difficult colleagues.managetrainlearn. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change. you can make notes on your thoughts and plans in a Personal Growth Workbook.Manage. Click.coaching2grow. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers. They range from Feedback to Musts and Shoulds and Enemy No Email Address: info@coaching2grow. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long Page 27 of 107 Get the MTL Experience! . You can use it as a standalone coaching tool or as a supplement to working with a live coach. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. and Influencing a tough boss. Managing yourself better. Learn! 2010 21.

such as Customer Service Job Descriptions. And a series of useful aids. Learn! 2010 22. Surveys. There are tons of great information on this site. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: www. In a short visit. and that lengthy waiting times are still the top frustration of customers.managetrainlearn. What else? Well. that people in Poland are the most satisfied with customer Page 28 of 107 Get the MTL Experience! . reviews. and Scorecards. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Email Address: info@customerservicemanager. There‟s one of the biggest lists of customer service articles I‟ve seen. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. there‟s a great free magazine and technical document subscription service with 16 products offered.customerservicemanager. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. Tests. Click.

Click. and expertly presented by Nancy herself.managetrainlearn. Where you come when you‟re sick of customers. who‟s put together a library of video programmes on customer service. Amongst my favourites are: “Exploring the Rudeness Matrix”.com Email Address: info@telephonedoctor. seriously. On the link below.Manage. perhaps? No. They‟re all hard-hitting. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. it‟s a smashing site run by Nancy Friedman. “Five Forbidden Phrases”. you‟ll find 16 free previews of the videos. Summary of Free Resources:  newsletter  video previews. to the www. Learn! 2010 23. Site Home Address: http://www.servicetraining. Customer Service Training Deliver Page 29 of 107 Get the MTL Experience! . and “From Curt to Courteous”.

You can get 31 free Basic Personality tests on this site.discovery. you can succeed no matter what”. the Locus of Control and Arbitration test.Manage. (They‟re all taken from the Queendom site. Procrastination and Type “A” Personality tests. Click. here‟s a true feast. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. Now off you go! Summary of Free Resources:  free personality tests. pop over there). Page 30 of 107 Get the MTL Experience! . so if you want more of the same.managetrainlearn. partially agree/ The preamble explains: This test assesses your locus of control orientation and your attribution style. through Communications Skills. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic www. Here‟s an example of what you‟ll face in one of the set. to Perfectionism.html Email Address: info@discovery. or strongly agree." There are 10 statements with which you strongly disagree. Site Home Address: http://health. ranging from Your Anger profile. Learn! 2010 24. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). disagree.

There‟s another great free service that Dave offers: links to free business software. You‟ll find links to the Open Office suite of programmes. Payroll. He has a nice friendly. and many more. Dave Marshall‟s Bookkeeping course fits the bill nicely.managetrainlearn. covering stuff like Debits and Credits. you can also sign up for Dave‟s other courses (eg Special Journals. Checkmate Page 31 of 107 Get the MTL Experience! . so a good free course on all things accounting is right up my street. Onestep Accounting. The General Ledger and Journals. and Financial Statements.dwmbeancounter. There are 7 lessons in the course. Click. reassuring and conversational www. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. Site Home Address: http://www. Big E-Z‟s free trial Email Address: info@dwmbeancounter. Learn! 2010 25.Manage. Acemoney Lite. As well as viewing this free course. Lazy8 Ledger. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). I don‟t feel I‟m being talked down to and there‟s no jargon. and Merchandise Inventory) as a guest and get the first lessons free.

(check out the almost imperceptible presentation techniques that are used). (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York).managetrainlearn. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. it‟s a great template for a superb www. It works on many levels. It‟s an astonishing testimony to an inspiring Page 32 of 107 Get the MTL Experience! . Site Home Address: http://www. or the procedural.Manage. as in the awards presentation or retirement bash. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal Email Address: info@easytraining. It‟ll have you smiling to yourself one minute and nodding in agreement the next. Learn! 2010 Easy Training 26.easytraining. and it‟s a unique learning experience. as in the annual statement to the board. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. Click. (You guessed: I like it!) Just read it.

Manage. there‟s no hope for you! Summary of Free Resources:  audio messages. cartoons. Click. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”. Now.managetrainlearn. if that doesn‟t brighten your day. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. Free Empowerment Chats This is an uplifting site that should put you in a good mood. Learn! 2010 Empowering Messages 27. Site Home Address: Page 33 of 107 Get the MTL Experience! . and some really inspiring articles. It‟s all about empowerment (aka positivity). There are empowering Email Address: zev@empoweringmessages. a huge collection of positive news www. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”.

there‟s heaps of it Page 34 of 107 Get the MTL Experience! . Learn! 2010 28. from home-based businesses to franchises. Click. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. features. Site Home Address: http://www. there‟s an A to Z encyclopaedia of small business terms. And there‟s a hand-holding guide to managing and growing your business. from finding an attorney to engaging new staff. As the title implies. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. and magazine. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re Email Address: feedback@entrepreneur.entrepreneur. there‟s everything you could possibly need to know on starting a business. There are ideas galore on what kind of business to make money www. from raising money to taking time off. For a start. As if all that weren‟t enough.Manage.managetrainlearn.

Manage. bios of famous entrepreneurs. you‟ll find a treasure-trove of resources for entrepreneurs. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. These include videos. and a page of unique resources supplied by contributing experts. On this site. www.managetrainlearn. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. advice. this is the site for you. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies.evancarmichael. Click. Evan Carmichael is a Toronto-based entrepreneur who has his own communications Page 35 of 107 Get the MTL Experience! . and advice. Site Home Address: http://www. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. training. At the start of the year. Learn! 2010 29. there were 348 Email Address: info@evancarmichael. www.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. They‟ll catch your attention too because they‟re very much to the point and memorable. Click. Summary of Free Resources:  articles. But what caught my eye was his list of over 60 short sharp negotiating gambits. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. newsletters and collection of negotiation gambits  negotiating style self-assessment. a monthly newsletter. Who.everyonenegotiates. If these gambits don‟t turn you into a powerful deal-maker. Learn! 2010 30. There are lots of free resources here on negotiating. and incisive articles. Everyone Negotiates YIKES . I‟ll eat my Email Address: info@pbsconsulting. including a test of your negotiating style. Site Home Address: http://www. which he calls: “your premier resource for sharpening your negotiating skills”.com Page 36 of 107 Get the MTL Experience! . or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. for instance. It‟s not hard to see why.

Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat. Beats those long journeys to training courses! Summary of Free Resources:  articles. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. newsletter  email course for executives. After the first part which is an Email Address: sean@executivecoachingstudio. Learn! 2010 31. friendly style are easy to read and easy to absorb. you get “Making Things Happen”. Click. Site Home Address: www. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”.managetrainlearn. followed by “Understanding Others” and ending up with “Seeking Good Counsel” Page 37 of 107 Get the MTL Experience! . www. making appointments. Email Address: Page 38 of 107 Get the MTL Experience! .managetrainlearn. Site Home Address: http://www. you‟ll get advice from an expert along with facts about laws. how to address people. For each country. and etiquette. culture. entertaining. what to wear. and conversational do‟s and don‟ts. you get advice on: negotiating tactics. The site works like a wiki. Learn! 2010 32. Plus for each country. and hotel booking. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. this site is an essential companion to your airline tickets. Its main feature is a guide to business culture when negotiating in 49 different countries. Executive Planet Cross-cultural Training If you do business around the world. meaning you can register and update articles.

com www. run by Christopher Knight. you‟ll find Leadership. Coaching. Click. This site is mind-bogglingly massive. and Top 10 Tips. Page 39 of 107 Get the MTL Experience! . The list just goes on and on. Communication.000 authors (also probably growing all the time). Motivation. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. In the business section. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site. Here are a couple of statistics. including: Customer Email Address: info@ezinearticles. there are all the categories you could wish for if you are looking to extend or update your knowledge. For me. It has over 100. Goal Setting.ezinearticles. Time Management. Negotiation. In the Self-Improvement section. the best article directory by far is Ezine Articles.managetrainlearn. It reviews everything that it archives which means you‟ll get only good stuff. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. Site Home Address: http://www. Teambuilding. Learn! 2010 33. Change Management. and Creativity.000 articles (and probably growing all the time). See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. And over 25.

Then. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. For a start. a directory of businesses in your area (States only unfortunately). which is a weekly roundup from the Web. But that‟s nowhere near all they do. Fast Company is a monthly business print magazine that you can subscribe www. But on the site you can see the current edition for free and read selected articles. Site Home Address: http://www. of course. Email Address: pr@fastcompany. a fast feast. All in all. mine‟s not there) and Top 10 Bosses From Hell. you can subscribe to some very useful newsletters.fastcompany. You can also browse their massive archive of past copies.Manage. Page 40 of 107 Get the MTL Experience! . Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows. For those of us too busy to spend every day surfing.managetrainlearn. Fast Company How Smart People Work Fast Company is one of the original business information websites. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. The one I like most is Fast Take. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. Learn! 2010 34.

Manage. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. They are now a formidable presence on the Web. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. That took me to a page with 8 big products of which I was able to download samples from 4. Recruitment. called Danger – Talent Zombies! Thank I clicked on just one of their 25 categories. and an exercise on identifying employees with talent. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free samples.fenman. Site Home Address: http://www. an Induction Email Address: Page 41 of 107 Get the MTL Experience! .managetrainlearn. Learn! 2010 35. There‟s so much information that if you downloaded everything that‟s available. you‟d have a huge library of valuable material. Selection and Induction. Fenman! Summary of Free Resources:  huge range of training products with many free As an example. How to run an Assessment www. this is what I did. Click.

com Email Address: rbenson@firststepstraining.Manage.managetrainlearn.firststepstraining. Page 42 of 107 Get the MTL Experience! . Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before. First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them. Just pop on over and try them for yourself. Learn! 2010 36. I won‟t tell you what you have to do in these games (they‟re far too complicated). how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. Site Home Address: http://www. For example. www.

Click. Learn! 2010 Email Address: info@games2train. I scored quite well and I certainly learnt. audio. and Phone games. I then got to choose who I wanted to be and who to play against and the game started. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games.Manage.games2train. Flash games. You can try out all of the categories if you have Flash installed. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed Page 43 of 107 Get the MTL Experience! . Site Home Address: http://www. and design makes you really believe you‟re on a TV quiz www. Certification games. There are 6 categories of games: Video games. I gave Quiz show a go and chose Sexual Harassment as my subject. Multiplayer games. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games. Quiz shows.managetrainlearn. The questions are the usual range of multiple choice and true or false but the graphics.

getmoredone. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. and research on time management. of Page 44 of 107 Get the MTL Experience! . the site offers 10 time tamer tips. you can see a pie chart of how well you do compared to others. Click. Site Home Address: http://www. here‟s one from Pace www. sleep and TV and so on. In addition to the time tabulator. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. When you‟ve allocated your weekly hours. You can also enter your ideal profile to see where you want to be. tips. some research into the top time wasters. Learn! 2010 38. and interesting time management quotes. That‟s.managetrainlearn. to Email Address: mark@getmoredone.

Did you know.managetrainlearn. For non-Americans. Gilbert Colgate. for example. but most people will recognize people like Elizabeth Arden.Manage.html Email Address: Page 45 of 107 Get the MTL Experience! . There are brief but fascinating bios of each leader. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. Site Home Address: http://www. Clarence Birdseye. and Hugh Hefner. there will be some unfamiliar names on the list. Click. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J.hbs. Learn! 2010 Harvard Business School 39.

com Email Address: harvey@mackay.Manage. Then there‟s the content. For a start. There‟s “The heart of education is the education of the heart”.managetrainlearn. And then he draws some universal truths out of these stories that help us take home the message. Yep. Learn! 2010 40. And he packs a big message in the shortest possible space. (Harvey knows we‟re all curious deep down). Enjoy! Summary of Free Resources:  management articles. It‟s just that he tells such a good story. he‟s just a great writer. www. Or “Some squares are really sharp”. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). the headings of these articles are immediately grabbable.mackay. Or how about “Say thanks before it‟s just a memory”. If you want to know what I mean. Site Home Address: http://www. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites. But I keep a special place for Harvey Mackay. read the articles on this Page 46 of 107 Get the MTL Experience! . Many of these articles kick off with fascinating stories of successful business leaders or managers. I reckon you‟ll learn a lot from this site. You just have to read his stuff. Finally.

( Email Address: scott@hellomynameisscott.) The theme behind Scott‟s ideas is Approachability. and has made a brand out of a nametag. My Name is Scott website. There are over 700 of them. he also has a nametag tattooed on his chest. He‟s already got a great present! OK. I was going to say that a great future awaits Scott www. Another is his comfort around using modern technology to build customer relations. One of them is the idea that you shouldn‟t create customers. Hello. is a regular columnist. has a suite of websites. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere. And then I realised that this isn‟t true. but he has already written 7 books. Learn! 2010 41. It underlies his Hello. Scott is still young. If you can‟t get enough of Scott on this site.hellomynameisscott. Click. you should create Page 47 of 107 Get the MTL Experience! . Many of Scott‟s themes really chime with me. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. launched his own interactive TV. My Name Is Scott Stick Yourself Out There In my review of this site. take a look at his other video site and consultancy site.

a range of audits. Wherever you are. Learn! 2010 42. use it. links. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource www. Click. thinking skills to job satisfaction) and some general knowledge tests. news and jobs) are a wide set of personality tests.humanlinks. Summary of Free Resources:  management articles  tests  forum. Amongst the many free goodies on offer here (along with the Email Address: query@humanlinks.managetrainlearn. Site Home Address: http://www. (from training needs to climate. a wide range of managerial tests (eg Manager in a Fix).Manage. Page 48 of 107 Get the MTL Experience! .

and the latest updates. Site Home Address: http://humanresources. Performance Management.managetrainlearn. On the way they tackle Human Resources with guide Susan Heathfield. As with all About sites. you‟ll find topics on Change Management. Management/Leadership. and Teambuilding. there are free 5-week email classes. Click. Motivation. and Success at Work. Employee Recognition. Managing People. Summary of Free Resources:  Learning style profile  Free policy samples. Throughout the channel. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. here including “Recruit and Hire the Best”. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of www. To help you through this wealth of material. then you‟re in for a great treat.about. Susan takes you through 4 main areas: HR Basics.about. the “must reads”. Learn! 2010 Human Resources About… 43. there are links to the most popular sections. Communications. They start with 19th Century History and end up with Zoology. checklists and forms  Interview tips  Job descriptions  Free email Page 49 of 107 Get the MTL Experience! . Employing Email Address: info@humanresources.

Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief.htm Email Address: Isms2002@btinternet. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. black-spotted pigeonfoot!” Odd. albeit with a serious purpose.Manage. Site Home Address: http://www. ISMS Babel translator  carparktivity stickers. For a flavour of each of www. Summary of Free Resources:  bullshine generator. For example. roll of honour and list of “bored” members. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say.managetrainlearn.btinternet. ISMS curser. a Bullshine generator for producing management speak. but great fun. Click. a list of hilarious workplace clichés. The purpose of all this fun is to highlight some of the silly things we do and say in the Page 50 of 107 Get the MTL Experience! . There‟s a swipe at management models. here‟s my favourite cliché: “He was in and out like a yo-yo”.com/~rpottinger/index. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. Learn! 2010 44. There‟s a coat of arms (motto: Back to Quo Vadis). you can become a member of the institute and learn about the institute‟s history and purpose. and my favourite pirate curse: “What care I. thou plump. Page 51 of 107 Get the MTL Experience! . there‟s a feature called Leadership Minute. Site Home Address: http://www. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”. But there are 2 features that make this site just a little bit different. For a start. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. This is a series of short one-minute reads on leadership www. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes. articles and a newsletter. Learn! 2010 45. Email Address: comments@leadershipnow. Summary of Free Resources:  leadership articles  newsletter  book excerpts.managetrainlearn. Take a daily dip.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Manage, Click, Learn! 2010



Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Manage, Click, Learn! 2010


Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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Site Home Address: http://www. Click. Carter McNamara. And of course when you go elsewhere you have other links to explore. Carter calls the site a “complete. You start with an introduction and a set of links to outside www. well V. It‟s an amazing resource. to General Resources and Related Library Links. Summary of Free Resources:  encyclopaedia of management. it has a bias towards non-profit organisations. It‟s a real web of information. to Z.managementhelp. (By the way.Manage. say Group Skills. And it‟s hard to argue with that. I was astounded then and still am now. the work of one man. Then you move through Icebreakers and Group Matters. a true management Page 55 of 107 Get the MTL Experience! . It covers everything in business from A.managetrainlearn. Learn! 2010 49. There doesn‟t appear to be anything left out. highly integrated library of management material”.) Let‟s see what happens when you explore one topic. Advertising and Promotion. Volunteers. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the Email Address: jalnes@mapfornonprofits.

you can buy the T-shirt with that slogan on (“To Work Is Human. As a bonus. Click. Learn! 2010 50. Then there‟s an A to Z glossary of management terms.managetrainlearn. Summary of Free Resources:  massive collection of management articles  glossary of management terms. The one I checked on Motivation has some really well-chosen subjects. Manager Wise To Work is Human.Manage. and employment law sites around the world. portals. Site Home Address: http://www. Motivation and so Page 56 of 107 Get the MTL Experience! . To Manage Divine”) and hand it out to your delegates on your next training Email Address: admin@managerwise. Culture.managerwise. To Manage Divine This is nothing short of a management supersite. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. management publications. I selected “Q” and got “Quick Ratio” and “Quality of Work”. business schools. There are also links to www. neatly categorised into sections such as Coaching. For devilment. Where to begin? Well. there‟s a massive collection of articles in the Knowledge Bank. Innovation.

Manage. MTL provides a range of online products. To help you and your organisation learn these skills. and a library of free e-books.managetrainlearn. Learn! 2010 Email Address: Page 57 of 107 Get the MTL Experience! . ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our www. Manuals for Trainers. 1-day Course Plans. including E-learning courses. Site Home Address: http://www. They range from Appraisal and Assertiveness to Teambuilding. Step-by-Step pocketbook guides.managetrainlearn. Time Management and Training Skills. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure. Click. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. Thinking Skills.

For example. and the affirmation for the day was “I act with purposeful awareness of equanimity and balance. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. Other resources on this site include Jeanie‟s guided meditation Page 58 of 107 Get the MTL Experience! .mhmail. When I looked.” It‟s a nice way to do some useful self-improvement each day and. in the week I checked it out. the theme was Balance. Learn! 2010 52. it‟s free. Site Home Address: http://www. the best bit is.managetrainlearn. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes. Email Address: mhmail@earthlink.

Learn! 2010 www. founder of the Mind Power System. Site Home Address: http://www.managetrainlearn.silvaultramindsystem. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”.com Page 59 of 107 Get the MTL Experience! . If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course. an optimal state of being in which your right and left brains are working together and you are in a state of total. This programme shows you how to reach the alpha level of Email Address: support@silvaultramindsystem.Manage. Plus. Go on. open up your mind. this is the site to come to. and accelerate your own healing. pull creative ideas out of thin air. Click. creative and deep relaxation.

instantly available Each Email Address: Page 60 of 107 Get the MTL Experience! .com helps more than 10.Manage. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan www.mindtools. Site Home Address: http://www. Click.000 visitors learn the essential skills they need for an excellent career. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter. Learn! 2010 54. called Career Excellence Club. interviews with experts. There is also a members‟ area.managetrainlearn. Here you can learn hundreds of essential management skills. Mind Tools Online management and leadership training. for access to all the materials. MindTools. free of charge. and a forum.

obviously. It‟s up to you how you might use this information. Learn! 2010 55. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. What you don‟t get. Now a few years Email Address: info@ocw. What you‟ll get on this course is a syllabus. Listening to the Customer.ocw. Other programmes of interest to managers are: Advanced Managerial www. and Communications for Management. There are some 34 departments ranging from Aeronautics to Writing Studies. Negotiations and Conflict Resolution. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. calendar. Site Home Address: Page 61 of 107 Get the MTL Experience! . Let‟s take as an example “Practical Leadership”. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world. You could be a trainer and use the plan as a structure for your own courses. lecture notes and assignments. reading references. the Massachusetts Institute of Technology made newspaper headlines. Programmes are courses run in any particular semester. is the actual lessons. here are the results: MIT It‟s up to you. This is how it works. Or you could use the references as the basis for your own self-paced learning. both in pdf.

Considering what you‟d pay to hear either of these two speakers in Page 62 of 107 Get the MTL Experience! .com Email Address: info@mp3motivators. Click. Learn! 2010 56. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. It lasts all of 25.managetrainlearn. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers.45 minutes and can be played straight from your PC or an mp3 player.mp3motivators. Site Home Address: http://www.Manage. The free gift offered on the site comes when you recommend the site to a friend. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen. When I did this.

the different ways to communicate.Manage. Maybe they have something in mind? Summary of Free Resources:  leadership Page 63 of 107 Get the MTL Experience! . Although it‟s aimed at school governing bodies. www. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme.html Email Address: itte@nbsa.managetrainlearn.nsba. the lessons have universal appeal to managers and leaders in any organisation. and quite a big section on dealing with conflict. There‟s good stuff on the qualities that make up a leader. Learn! 2010 Site Home Address: http://www.

com www. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. Learn! 2010 Negotiation Enterprises 58. Summary of Free Resources:  negotiating skills test. which is quite instructive.managetrainlearn.sabonline. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each Page 64 of 107 Get the MTL Experience! . Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them. you get the correct versions and a rationale. After submitting your answers. Click. Site Home Address: http://www.Manage. All the questions are case Email Address: info@sabonline.

in which these two men doubled the size of the USA overnight for the price of $15 million. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web. It‟s absolutely massive. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. Site Home Address: Page 65 of 107 Get the MTL Experience! . in which King Solomon had to choose between two women who claimed to be the mother of a baby boy. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803. And it‟s all the work of one man.managetrainlearn. There‟s no fee so it‟s a resource you can wander around at Email Address: editor@negotiatormagazine. Learn! 2010 Negotiator Magazine 59.negotiatormagazine. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out. John www. Two entries are currently topping the list. The first was what John calls the King Solomon Maternal Claims Dispute.Manage. Click. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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A nice touch was also that you can bookmark pages and add your own Page 69 of 107 Get the MTL Experience! . then you don‟t need training. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. Everything possible is included from 360 Degree Assessments to Diversity. if you‟re a manager who‟s stuck. You need answers.Manage. It‟s a great resource and they offer a Free Trial for 15 days. Empowerment to Violence and Aggression. the portal is offered free to charities. This enables you to access the full version and wander all over the place. making Email Address: enquiries@peoplealchemy. overwhelmed. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: www. Click.managetrainlearn. Oh. or under pressure (OK. Learn! 2010 63. who isn‟t?). Everything I saw was superbly written and presented. and if this wasn‟t enough. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each. using their search facility or just going where the mood takes you.

You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them.psu. Summary of Free Resources:  optical illusions.htm Email Address: Acp103@psu. And you can use them in a wide range of change programmes as great icebreakers. And others mix numbers and letters as in the “Is it 13 or B?” picture.managetrainlearn.Manage. Penn State Psychology What Do You See? If you‟ve ever been on a personal development some of the links are now dead). being rather Page 70 of 107 Get the MTL Experience! . Site Home Address: http://psych. Some trainers use the famous “old hag-young queen” image. the rabbit/duck. They‟re fun to play with or just to work out for This site has a huge number of links to different optical illusion sites (though. Others use the Necker cube. and the facing vases/faces. or quick power learning interludes. Learn! 2010 64. Click.

John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software. Aaah. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods). neatly arranged in A to Z fashion according to personal development themes. Page 71 of 107 Get the MTL Experience! .com www. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”.managetrainlearn. Site Home Address: Email Address: stevemoor@personal-development. Learn! 2010 Personal Development 65.personal-development.Manage. As an example of the folksy nature of these writings. and end up with Wisdom Words and Worry. Say goodnight. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site. steer right through Learning and Leaders. move on to Change and Complaints. So we start with Abstinence. There are nearly 250 articles to choose from.

Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive. and I also like Philip because the most important stuff on his bio is his dog. Creating Wealth. Click. and Making Money. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. audio tapes and top 10 lists. Kodiak. The free goodies include 3 free e-books: Goal-Setting 101. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of Email Address: coach@philiphumbert.managetrainlearn.Manage. Site Home Address: http://philiphumbert. He does things that bring him joy and contribute value to others. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002. Page 72 of 107 Get the MTL Experience! . Personal Eco-Systems. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy.” Philip shares a lot of his philosophy and ideas on this website of his. Learn! 2010 66.

Manage. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. Learn! 2010 Email Address: info@positive-club. a free 7 Eternal Laws CD. and a massive dictionary of self-affirming quotations from Abundance through to Youth. Click. In addition. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. a really neat little positive boost trick that only a computer can deliver. Now if none of these don‟t put you on cloud nine. including some classic self-improvement books. then this site will shower you with great motivational literature. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”.com www. All free. And many more besides. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement. there‟s a lovely relaxing slideshow from Kahlil Gibran.positive-club. Site Home Address: Page 73 of 107 Get the MTL Experience! .managetrainlearn.

There are also quick links to the free Powerpoint viewer and trial version of the real thing.managetrainlearn. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato” Page 74 of 107 Get the MTL Experience! . Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. there‟s some great advice on how to deliver your presentation. Then there‟s a range of free excellent Powerpoint templates under different headings such as business. funerals and retirements.presentationhelper. seasonal. And lastly. Next. first Email Address: editor2007@presentationhelper. conversational style. “Ancient Egyptian Mummification”. Click. and a template builder. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as www. Site Home Address: http://www. and “The Future of the Pork Sausage Market”. told in an easy-to-read. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite. Where to begin? Well. Topics include What to Wear and Dealing with Investors. Learn! 2010 Presentation Helper 68.

Alternatively. It comprises a collection of 64 models which can be accessed be a search of the model name. the author www. You can add your own comments. descriptions. The models themselves are displayed graphically with details of their characteristics. pros and cons. Theory X and Y. it can also be of value to those who want to develop their knowledge of management Email Address: customer_service@provenmodels.Manage. Click.managetrainlearn. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. and Fayol‟s 14 Principles of Management. you can browse the model book. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. and references.provenmodels. Learn! 2010 Page 75 of 107 Get the MTL Experience! . Summary of Free Resources:  Collection of management models Site Home Address: http://www. or the topic.

managetrainlearn. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari. Everything he touches seems to turn to www. In all there are nearly 40 broadcasts in the archive. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. but as the name of his bestselling book. Site Home Address: http://www. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. The chief free resource on this site is a collection of audio podcasts. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development Page 76 of 107 Get the MTL Experience! .com Email Address: al@robinsharma.robinsharma. Click. Learn! 2010 70.Manage. that‟s the person I‟ll always think he is. These will really motivate you as you walk or drive along.

Plus.rdawson. Summary of Free Resources:  audio and video excerpts  articles on negotiating. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Email Address: dawsonprod@aol.Manage. entertaining. including: “Ask For More”. Site Home Address: www. you‟ll also get a set of 23 articles on power negotiating. Click. He‟s Page 77 of 107 Get the MTL Experience! . Learn! 2010 71. “Flinching”. This site will show you Roger in action both on audio and video. and “Money is not as important as you think”. and tells a very good story.

Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world.managetrainlearn. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can Page 78 of 107 Get the MTL Experience! . He has two websites: his own at ronkaufman and his customer service college at Up Your Service. as if this wasn‟t enough. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. a free Customer Service Training Library. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www. And. Both sites will give you access to some of Ron‟s excellent free material. Learn! 2010 Ron Kaufman 72. Email Address: ron@ronkaufman. There are great videos which will show you why Ron is such a draw when www. He has reached more than 3 million people with his high-energy and high-content presentations.

and “Power chunking”. Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and Page 79 of 107 Get the MTL Experience! . Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP).saladltd. Site Home Address: www. Learn! 2010 73. “Wave goodbye to hesitation”. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP. It‟s run by Jamie Smart who is the author of most of the articles in the tips archive. To get a feel for some of the Email Address: info@saladltd. They‟ll enhance your communications and make you a stronger here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind). Click.

co. They care about effective training and that means listening to their clients and course participants. On each of the topics in their courses. as well as more familiar management courses.managetrainlearn. Photoshop. share the topic on your social sites.Manage. you can follow up on tags (to see related items). Learn! 2010 74. or submit a comment of your own. and Social Email Address: contact@siliconbeachtraining. What makes them really outstanding. www. they also run a monthly prize competition with the winners receiving a free Page 80 of 107 Get the MTL Experience! . To start off. These range from PRINCE2 to Six Sigma. Because they are also promoting their own offline courses. is the range and depth of free resources on their site. Click. Summary of Free Resources:  Free courses from their website  Free monthly competition. Site Home Address: http://www. they offer 13 courses that can be accessed from their website pages.siliconbeachtraining. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training.

skillsconverged. You get all the instructions along with the item which are usually well-illustrated. all of which can be customised to suit your own particular training needs. Learn! 2010 www. exercises. A great giveaway for training and learning. is the wealth of free material on offer. These range from energisers and icebreakers to exercises and teambuilders. games.aspx Email Address: support@skillsconverged. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. Skills Converged Training Material on Productivity. What makes this more than a training shop. however. Site Home Address: http://www.managetrainlearn. slides.Manage. workbooks. Summary of Free Resources:  Free training resources on Page 81 of 107 Get the MTL Experience! . and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running Click. These include trainer‟s notes.

Then there is the Stressbusting channel with a variety of short programmes on relaxation. or via the type of remedy eg a link to another area or product. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. There are really interesting articles. meditation.managetrainlearn.stressbusting. advice and tests on stress busting. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt. Summary of Free Resources:  Articles. And the Directory offers a good set of links to more specialised areas. Learn! 2010 Click. Therapies cover 13 remedies from Yoga to Colour Therapy to Page 82 of 107 Get the MTL Experience! .co. Send me to the relaxation couch Email Address: info@stressbusting. and stretching. from Dr Roger Henderson. I liked in particular the idea of “Firebreaks” around your busy day. Site Home Address: http://www. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress.Manage.

Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters. Oh. these are pretty amazing. in fact. Learn! 2010 77. The focus on this entire site is success. quotes. then this is the place for you. Plus a demo of a Life Organizer that plans your personal success. quotes. coaching courses. And email www. to which you can add your own Page 83 of 107 Get the MTL Experience! .bz Your Path to Success If success is important to you in life. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. there‟s a great selection of e-cards that you can send to your contacts too.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. For a start you can download a free CD and MP3 of “The Secret”. Then there‟s an amazing article directory.Manage. I think. software and videos. Success guaranteed. Plus audio programmes. Success. and I forgot. and powerwords.success.managetrainlearn. Site Home Address: Email Address: info@success. (and who doesn‟t have some kind of desire for their own success?). But what about the free resources? Well. Click.

com Page 84 of 107 Get the MTL Experience! .com www. Learn! 2010 78. adding an article (50). a community. instant messaging. You can access experts in each of these areas. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to Email Address: webmaster@selfgrowth.Manage. or simply daily logging in (5). Site Home Address: http://www. As an encouragement to participate. and products. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. members can earn user points for all their activity on the site.managetrainlearn. It is a resource. you can be featured on the site and offered prizes. and a place to learn. you can develop your own member pages and connect to others through chat. and discussion boards. Love and Relationships. newsletters. Click. Health and Fitness. sets of articles. Spirituality. As a reward for gathering points. blogs. Money and Careers. Once you‟ve registered. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. Mental Health. and Lifestyle. events. including adding an expert page (100 points).selfgrowth. The site has 6 areas: Success Skills.

Being the Email Address: info@targetedlearning. Great fun and highly innovative. Leading Others. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop. Page 85 of 107 Get the MTL Experience! . Targeted Learning Engaging the Collective Genius of People This is a neat little site.Manage.managetrainlearn. Serving Others. Achieving Stretch. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. is the link to the Making a Difference workshop. For a start. This is a series of 28 questions about your career objectives and values. probably because the company is located in Utah. And then it uses a mountain background. Once you‟ve completed the whole set of questions. it has a landscape website not a down-the-page portrait one. Fostering Innovation. The great thing about the site.targetedlearning. and Maintaining Balance. Click. you get the results which score your responses according to one of the following: Gaining Autonomy. Learn! 2010 79. I scored highest on Gaining Autonomy which for me was spot-on. The assessment now allows you to devise an Action Plan. Ensuring Security.

on time management. Summary of Free Resources:  tests and self-assessments. on your career Page 86 of 107 Get the MTL Experience! . Site Home Address: http://www. Email Address: info@testcafe. You can take them on your IQ. Click. Learn! 2010 80. As an example. Testing. and on your personality. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. on www.Manage. on assertiveness. Test Café Brain Tests This is one of the best sites around for taking tests. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete.managetrainlearn.

Click. Learn! 2010 81. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. www. Summary of Free Resources:  articles on change management.Manage.thechangeagent. That‟s not all. It‟s in the form of a spy Email Address: Page 87 of 107 Get the MTL Experience! . Site Home Address: http://www. Let Go”. in her words. about Patti and her work. detect change. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope.

and one I particularly www. The site is based on Web 2.0 tools with members writing their own leadership diaries. blogs. documents on leadership Site Home Address: http://www. Disney Leadership. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. uploading their own video clips.theleadershiphub. documents and other useful tools to share with the rest of the community. Be Inspired. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. This means that leadership experts and practitioners from all over the world can collaborate with each other. Page 88 of 107 Get the MTL Experience! . Learn! 2010 82. Be Entertained. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. Some of the groups on the site include: Professional Email Address: info@theleadershiphub. messaging each other. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools. emailing within the platform. Click.Manage.

if this is your sort of thing. This one is “a long list of around 400 items. end up with “Z-Chart” and “Zenbara”.Manage. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites.htm Email Address: contactus@syque.” So. Learn! 2010 The Improvement Encyclopedia 83. Hats off to David for another amazing encyclopaedic resource. “Chumbo Chart”. and qualitytools (which you‟ll find elsewhere in this book).syque. Summary of Free Resources:  articles on quality and Page 89 of 107 Get the MTL Experience! . Site Home Address: http://www. Click. you can start with the “A-O Diagram” and journey through “Bell Curve”.com www. ranging from original Japanese terminology to Six Sigma frameworks. creatingminds. a companion to changingminds. and “Fault Tree Analysis” each with a page containing descriptions of tools and terms about improvement and quality.

and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”. Click.) What makes the site worth a visit is the special collection of articles on success. Read and be entertained! Summary of Free Resources:  video excerpts  Email Address: victor@thelogicofsuccess. conversational. newsletter.managetrainlearn. a bitter-sweet story of how nobody sees you when you really succeed. Motivation with Intelligent Content This is Victor Gonzalez‟s www. which is summed up as: “never try to win”. There are 62 of them and they‟re all written the way Victor speaks: highly personal. and Page 90 of 107 Get the MTL Experience! . They range from “My First Trophy”. direct. through “The Winning Mindset of a True Leader”. Learn! 2010 The Logic of Success 84. Site Home Address: http://www. and free e-book on success.Manage. Victor is an American motivational speaker who is very entertaining. (You can see him in action on this site in 4 video excerpts.

In fact. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. For a start. Learn! 2010 85. There are Finance. and a Daily Knowledge Special. Then there are links to Publications. this is as good a place to start as you‟ll find.managetrainlearn. Click. sending you off in all sorts of Page 91 of 107 Get the MTL Experience! . if you ever need to look something up about management.Manage. www. Which makes this section alone a great research tool. Site Home Address: http://www. Summary of Free Resources:  glossary of management terms  articles galore on Email Address: info@reckliesmp.themanager. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. a Knowledgebase. and other categories that will shoot you off to even more resources elsewhere on the Net. it has a wonderful glossary. Marketing.

The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. Learn! 2010 The Workplace Doctors 86. and Tina Rowe.managetrainlearn. Click.workplacedoctors. Site Home Address: Page 92 of 107 Get the MTL Experience! . there‟s a very amusing section that includes: some of the crazy things managers say. Here you‟ll find answers to questions that really bother people at work. and a comparison between work and prison. such as “Help! I Can‟t Spel”. Lists to Hang Up at work. in “Management Without Logic”. Dear Doc… This is an off-beat work-related website run by William www. “How Can I Combat Tardiness?” and “I Work With A Jerk!”.Manage. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say. Dan Email Address: danvwest@msn. In addition.

and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. Click. puzzles and guides  training resources. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun. quizzes. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman. for short).com Email Address: thiagi@thiagi. Project Life Cycle. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi.thiagi. Just go and play! Summary of Free Resources:  Page 93 of 107 Get the MTL Experience! . Site Home Address: http://www.managetrainlearn.  trivia puzzles  email games. to name just a few. TV game shows.Manage. Learn! 2010 87. And there‟s a lot of free fun training on the site. and e-learning. eg on facilitator characteristics.

Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. Heller is the founder of the magazine. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus.Manage. there is a wealth of material on this site. and an update on the world‟s top companies. both outstanding writers. There is also a huge library of management material. consultants and thinkers in their own right. As you would expect from two such luminaries. there is a Resources section linking to a big database of other sites and companies. Management Today and de Bono is one of the world‟s leading authorities on creative thinking. Unusual and original features of the site are various newsfeeds on management topics. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Page 94 of 107 Get the MTL Experience! . a Media Watch which summarises the headlines of the world‟s top business www. Click. Site Home Address: Email Address: info@thinkingmanagers.thinkingmangers.managetrainlearn. Finally. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. Learn! 2010 Thinking Managers 88. will surprise you. comments and much more. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week. provoke you. Site Home Address: http://tickledbylife.managetrainlearn. Click. Learn! 2010 89. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life. puzzles. stories.php/ Email Address: info@tickledbylife. discussions. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short. Page 95 of 107 Get the MTL Experience! . anecdotes. are you tickled by life? Tickledbylife. games. inspire you and wow you with a host of free www.Manage.

Learn! 2010 90. It‟s printable online reading but if you want to buy the book you can.Manage. It‟s Tom Antion is a business speaker who also runs a range of seminars on other topics. 336 pages long. fun and memorable programs”. Tom Antion Wake ‘Em Up Business Presentations.htm Email Address: orders@antion. and has some very interesting ideas and techniques. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. Oh. Click. try it.antion. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations. Site Home Address: www.managetrainlearn. If you want to inject more pizzazz into your Page 96 of 107 Get the MTL Experience! . Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting.

But now of course the cost doesn‟t come into Page 97 of 107 Get the MTL Experience! .com Email Address: info@tompeters. or transformational change. You can discover what the great man thinks about interviewing excellence. Years ago. Plus. Spain. Learn! 2010 91. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. Tom Peters. “Take them. the Middle East. or the nub of leadership. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. when I was just a humble HR manager. Spread them around. or dozens more. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. Site Home Address: http://www. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. Peters is a legend in his own www. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. Use them. slides and pdfs on Peters‟ thoughts. Send them to friends. Click.Manage. and more.tompeters. I used to think. Brazil. he shakes up enterprises to re-think what they do. from seminars in the States. Romania. For here on Peters‟ site. There are heaps of stuff here. He is far more than a motivational speaker. Have your way with them.managetrainlearn. Tom implores us to use these resources. or innovation.

com www. As well as this service. Learn! 2010 92. simple to follow and easy to access.aspx Email Address: They also provide consultancy and bespoke Page 98 of 107 Get the MTL Experience! . Customer Care.Manage. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers. you qualify for a free training pack. Metaphors. and Health and Safety. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. including Business Development. Site Home Address: http://www. Lateral thinkers. Communication. A great training resource. seminars and workshops. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses. Plus. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers.managetrainlearn. Click.trainerbubble. Summary of Free Resources:  Samples of training materials. if you are a UK charity. whilst remaining affordable. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive.

managetrainlearn. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. Learn! 2010 93. what you want in life and how to consciously transform your life for the better. stable/unstable. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. Heart www. if that‟s not enough. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development Email Address: Page 99 of 107 Get the MTL Experience! . Site Home Address: http://www. there are 3 more free courses on Communications. Plus. and assertive/unassertive preferences.trans4mind. And that just scratches the surface. Click. For starters. And. and Nutrition.

Site Home Address: http://www.managetrainlearn. Learn! 2010 94. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site.. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory. organization. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame. change and culture.valuebasedmanagement. communication and marketing. and leadership and management. In fact. and most importantly. In just a few minutes. Page 100 of 107 Get the MTL Experience! . it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. You get what‟s on offer thrown straight in your face. valuation and decision making.. Nearly every concept on management must be Email Address: info@valuebasedmanagement. It‟s like an internet inside an internet.Manage.

com Email Address: flemingn@ihug. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and www. Aural. and Kinaesthetic. Click.vark-learn. Neil Fleming. you‟ll get a page that explains your learning style. tell you. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. Site Home Address: Here‟s one of the situations: “You have a problem with your knee.Manage. Read/Write. Discover Your Learning Style VARK stands for Visual. Learn! 2010 Vark Learning Styles 95. or explain on a diagram?” Once you‟ve answered all the case studies. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model.managetrainlearn. This site from New Zealander. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles).com Page 101 of 107 Get the MTL Experience! .

com www. For me. Site Home Address: http://www. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. And trust activities such as Sherpa Walk and Human Ladder. If you really want to push the boat out. I could happily spend hours on this site. corporate managers. whether you‟re working with colleges. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Email Address: james@wilderdom.Manage. or the local scout troop. and Nuclear Holocaust. Survival On The Moon. Learn! 2010 96. this is a treasure trove of training and if there were such a thing. there are all the classic teambuilding games such as Lost At Sea. They can be used. any of which could easily account for half a day‟s training.wilderdom. activities and exercises. for any experiential learning course. For example. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources.managetrainlearn. or adapted. Page 102 of 107 Get the MTL Experience! .

For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general Email Address: tjohnson@workforceonline. topic channels. a Dear Workforce agony aunt. Click. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. Then there are all sorts of additional free www. Site Home Address: http://www. and cartoons. there were articles. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything. a news poll.Manage. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. When I last looked. Learn! 2010 97. a forum.workforceonline. Page 103 of 107 Get the MTL Experience! .managetrainlearn.

This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. then Work Worries is the place to visit. Bullying. Site Home Address: http://www.workworries. then so has someone else who now has an answer. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out. if you‟ve had a problem. It‟s based on the idea that all workplace problems are caused by people and that. There‟s also a discussion forum where you can let off Email Address: info@workworries. and Office Politics.Manage. Page 104 of 107 Get the MTL Experience! . There are over 1200 articles and resources to choose from with headings like Bad Bosses. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your www. Learn! 2010 98. The original feature that I like about this website is the Vault.

Here you‟ll find a huge list of books under different categories such as HRM.Manage.managetrainlearn. Policy and Procedures. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. Training and Development. Assessment Centres. and The Psychologist‟s Book of Personality Tests. Job Page 105 of 107 Get the MTL Experience! . Titles include: The Definitive Book of Body Language. Click. English Brainstormers. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. HR Planning. Don‟t Guess Your Way to Success. www. Recruitment. and Teambuilding. an office based in Vietnam. Learn! 2010 99. Leadership and Management. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. A large number of the books are MBA notes. Performance Management. It is run by Karen Davies and Gary Malcolm with. It‟s a true management Email Address: Karen@xageconsulting.xageconsulting. The free downloadable library on the site is the real draw.

and every day there is a new Zig Quote of the Day. But if you want to find out how to turn yourself into a distinctive brand. You don‟t easily forget the name or the clever way in which he uses the name as a brand. his forum is called Ask Zig!!. There are a few great free offerings to be found as Email Address: info@zigziglar.Manage. Zig Ziglar is a motivational speaker and Page 106 of 107 Get the MTL Experience! . Learn! 2010 www. and all you‟ve got going for you is you. Fleas and Pump Handles” when you sign up for the newsletter. including a self-talk card and a performance planner. much like many of the others in this book. his short training courses are called Ziggets.managetrainlearn.zigziglar. What sets him apart from the rest is that he knows how to stand out. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. then you can‟t do much better than copy Zig. For example. Site Home Address: http://www. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. Click..

This is learning like you always dreamed it could be.Manage. For more digital publications on management and personal development. Learn! 2010 Thank you for reading and using this subscribe to our weekly newsletter. visit http:/ Page 107 of 107 Get the MTL Experience! . Click. get your surprise bonus gift. and much www. get instant downloads of FREE products. enter our prize quiz. Here you can learn about the 20 skills you’ll need for success in the 21st Century. For a very special learning experience. visit our website at http://www.

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