Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

21. 33 28. 29. 30. All Business 14 9. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. Action Leadership 12 7. 20 15. Basic Learning Systems Inc 17 12. Be a Better Manager 16 18. 33. 24 19.Manage. Customer Service Manager 28 23.managetrainlearn. A Better Workplace 9 4. Accelerated Learning 10 5. 37. 27. Big Dog and Little Dog's Bowl of Biscuits 19 14. Customer Service Training 29 24. Discovery Health Channel 30 25. Page 4 of 107 Get the MTL Experience! . 12Manage 8 3. Aimm Consulting 13 8. 26. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. 36. Anecdotage 15 10. 20. Executive Coaching Studio 37 32. 1000Ventures 7 2. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. Click. 18 Better Workplace Now 13. 17. 34. 16. Accel-Team 11 6.

54. 47. 56. 51. 46. 39. 70 65. 64. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello.Manage.managetrainlearn. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. Page 5 of 107 . 52. 63. 61. 62. 70. Human Resources About… 49 44. Learn! 2010 38. 78. 47 42. 50. 64 59. 71 66. 74. 71. 69. 68. 41. Click. 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 54 49. My Name Is Scott Human Links 48 58. 73. 72. 55. 45 40. National School Board Association 63 www. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. 76. 53. 60. 79. 75. 77. Institute of Silly and Meaningless Sayings 50 45.

92 87. Learn! 2010 80. 93. 86. 85. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. 81. Page 6 of 107 Get the MTL Experience! . Click. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. 100. Value-Based Management 100 95. 89.managetrainlearn. 98. 97. 82. 99. 90. 88. 91. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94.Manage. The Improvement Encyclopedia 89 84. 96. www. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do.managetrainlearn. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”. It links to two of his other sites at www.Manage. Everything. It reminded me of an interactive mind map. connections and advice Site Home Address: Page 7 of 107 Get the MTL Experience! . The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed and Email Address: headoffice@1000ventures. Don‟t ask me what‟s here because the answer is. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. Learn! 2010 1. It‟s sure to brighten up your day. And lots of fascinating original stuff In fact.

Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. At its core is an A to Z dictionary of management methods. Site Home Address: http://www. models and theory. Since you can add your own entries to the dictionary. In addition to the dictionary. I thought it was because you can translate any page into any one of 12 languages (including Arabic. and a www. Click. the chances are the number is much higher by now. It‟s like an internet in an internet just for Email Address: info@12manage. there‟s also a management news section giving links to all the latest management gossip. This site is a formidable Page 8 of 107 Get the MTL Experience! . a list of courses being run (to which you can add your own).managetrainlearn. When I last looked there were over 1500 easy-to-access entries.12manage. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links. Chinese. Japanese. Learn! 2010 2.Manage. At first. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. and Korean). These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality.

com www.html to the site address)  massive list of resource references. Then there are toolkit. or trendy. Site Home Address: http://www. tips.Manage. senseless acts of immaturity (eg “Skip rather than walk”). Click. “Nature‟s Leadership Lessons”. Daniel lists the things you shouldn‟t say at work. colourful. Learn! 2010 Page 9 of 107 Get the MTL Experience! . describe_coworkers. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). Where to start? Well. and dysfirmations. and tools sections.managetrainlearn. It‟s not Email: info@abetterworkplace. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit. there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”.abetterworkplace. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. but it is full of great content for anyone interested in making their workplace a better place. (my pick of which is the phrase: “That is so not going to happen”).html. and “Measuring the Mirth”.

managetrainlearn. Intra-personal. I know that I am linguistic and so was curious to see whether the test would come out right. Site Home Address: http://www. Click. The questions are all straightforward. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences.acceleratedlearning. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. Learn! 2010 4.Manage. It did! Summary of Free Resources:  learning style www. (Linguistic. Accelerated Learning Free Learning Styles Test This is a lovely Email Address: Page 10 of 107 Get the MTL Experience! . eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. Visual. Mathematical. Musical. Bodily. and Naturalistic). Inter-personal.

productivity and team development  excellent and well-illustrated modules on teambuilding and motivation. One thing that‟s a bit different here is a set of Checklists. self-appraisal. Then there are detailed features on teambuilding. and employee Page 11 of 107 Get the MTL Experience! . and Interpersonal relations. (For www. did you know that the base of this huge structure is only 7 inches from being a perfect square?). Summary of Free Resources:  pdf articles on coaching. Learn! 2010 5. There‟s a history of employee productivity that will take you all the way back to the Pyramids. Space utilization. They include Time Email Address: sales@accel-team. Machine utilization. Site Home Address: http://www. plus some well-presented explanations of time management. Click. and coaching. Accel-Team Advancing Employee Productivity There are some nice features on this site. motivation.managetrainlearn.

Manage. And that‟s why I think I like Brent Filson. I‟m not too sure exactly why I like his writing.managetrainlearn. Yes. He goes on. I‟d willingly jump through hoops if he asked me. leadership makes the elephant jump. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for Email Address: brent@actionleadership. and leadership abilities. Click. And to cultivate that perspective you need kindness. Summary of Free Resources:  insightful leadership articles. tenacity. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles. “From now on. see every leadership challenge as a way of having people increase their knowledge. unlike management which involves simply the care and feeding of the organisational elephant.” I like the concept that management trainers and management training should be kind. Here Brent makes the point that. Learn! 2010 6. Site Home Address: http://www. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t. For me. Page 12 of 107 Get the MTL Experience! .com www. courage.

managetrainlearn. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your Page 13 of 107 Get the MTL Experience! . You‟re offered some examples of “always doing” www. Motivation. Click. or “rarely doing” this. which are great starting points for further self-development. Then you score yourself. The final score will give you a feedback on areas such as Delegation. and Conveying Credibility. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. Learn! 2010 Email Address: webmaster@aimmconsult. Site Home Address: http://www. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas.

many of the products on the site are only available through purchase. including employment and HR and business plans. but there is a huge amount of free material. One in a million. that‟s one million!) articles. Learn! 2010 8. guides and tips. All Business Champions of Small Business This is an amazing site for anyone running a small business. Of course. Click. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. Page 14 of 107 Get the MTL Experience! . And sure enough there it www.Manage. There‟s everything you could possibly need to help you run an efficient business. There‟s advice on managing every aspect of your business. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. There are news reports. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business Email Address: info@allbusiness.allbusiness. Site Home Address: http://www.

Funny Stories If you‟re looking for an amusing story to add to a presentation. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. Click. then this is the place to visit. How about this one pulled out at random? It‟s about Japanese businessman. Fortunately. the database came up with 493 Page 15 of 107 Get the MTL Experience! . Learn! 2010 9. Now. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun). illustrate a learning point. there‟s a useful search button that allows you to fine-tune your search according to a category.managetrainlearn. He sold over 2 million. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business Email Address: editor@anecdotage.Manage. When I keyed in “Business”. It‟s absolutely crammed with anecdotes. and amusing stories. Anecdotage Famous People. perhaps more than you‟ll ever need to get to grips www. Site Home Address: http://www. aphorisms. name or keyword. or just to entertain friends at the pub.

People. These are: Strategy. Be a Better Manager Solve Problems. Learn! 2010 10. you can build your own personal collection of checklists. In the same way. Information. Click on a link and you get a diagram with individual lists of do‟s and don‟ts. Seize Opportunities.Manage. There are also links to local resources around the UK. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. Lastly. It has 15 questions and delivers immediate www. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. Processes.managetrainlearn. showing how learning a skill related to levels of performance. and Financial Resources. Click. If you register and log in. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key Email Address: info@beabettermanager. Click on any of these and you get a selection of links. It provides a list of industry sectors with links to their Skills Council. This website is particularly useful for managers in the UK. the checklists from the spinning wheel all link to the relevant National UK Occupational Page 16 of 107 Get the MTL Experience! . Physical Resources.

and hey presto. For the www. Do You Know Your Reading Speed? If you want to find out how quick you read. a business communications company run by Gloria Pincu. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. Note where you got to.htm to the site address)  weekly business writing tips. Click.Manage. then spare a minute or two for this easy test from Basic Learning Systems Inc. Of Page 17 of 107 Get the MTL Experience! .com Email Address: gloria@basic-learning. it doesn‟t exactly test your comprehension. I made it to 354. Learn! 2010 Basic Learning Systems Inc 11. you‟ll find out your reading speed.managetrainlearn. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest. Site Home Address: http://www. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute.

html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. “envision”. I‟ll let him take up the story:” Imagine a workplace where everyone is fully Page 18 of 107 Get the MTL Experience! . Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index.” Yea. Where kindness rules. to compete. Imagine the innovative power of such an organization.betterworkplacenow. Learn! 2010 12.Manage. Tom‟s aim is to create better workplaces. This is a card of 25 squares on which is printed a buzzword eg “empower”. “value-added”.com www. Click. Site Home Address: http://www. Where teamwork comes naturally. to thrive. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. Where people eagerly use their brainpower. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a Email Address: webmail@tomterez. Imagine its passion for serving customers. Imagine its ability to attract and retain talent. Imagine the sense of mission and spirit of fun. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website.

com www.Manage. and performance management. and still look Page 19 of 107 Get the MTL Experience! . You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. It‟s the best around. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning. Click.nwlink. By the way. Summary of Free Resources:  a massive resource on performance. Don has a big German shepherd dog and a smaller companion. Site Home Address: http://www. in case you‟re wondering about that Email Address: donclark@nwlink. But the one feature I remember from years ago when I first came across this site. the art and science of leadership. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. leadership and knowledge. It‟s a massive resource and a lot of it is original. Amongst the goodies are: current training news. It‟s still as good as ever. learning.managetrainlearn. is The History of Training. definitions of learning terms. the learning process.

Click.managetrainlearn. So. and how to convey sincerity and warmth with my face and gestures. relaxed stance. There are 7 topic areas: Ask Our Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. I learnt how to use my body language at job interviews. Gender Differences. Practical Applications. The Basics. Parenting Advice. why mobile phone shop staff don‟t use desks. in one tour of this site. and The Business World. Learn! 2010 Email Address: and friendly gesture. Cue: open Page 20 of 107 Get the MTL Experience! .uk www. Personal Interaction.

such as why you conceive a word in one part of your brain and utter it from another. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long.managetrainlearn. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain. Then you can view nicely-designed animations which uncover what goes on in your brain.positscience. Sound Sequence or Dunk Tank. Click. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head).Manage. the thing that always draws me back to this site is its collection of Brain Teasers. brain teasers. Learn! 2010 15. www. to be Page 21 of 107 Get the MTL Experience! . brain games. quiz. There‟s a weekly brain bender to test your knowledge (which I got wrong!). Site Home Address: Email Address: webmaster@positscience. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. and a set of 29 images that dissect the brain as if you were there with a scalpel! But. A to Z glossary  animations  free half hour online course. You can play Bumper Cows.

com www.businessballs. McGregor and McLelland. models like those from Maslow. Shall I go on? I‟ve barely scratched the surface. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. It even has a graphology test. exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles. explaining how to read personality from your handwriting. Site Home Address: http://www. induction training Page 22 of 107 Get the MTL Experience! . and Aesop‟s fables. Learn! 2010 16. management and business. a glossary of training terms. And templates of resignation letters. time management planners. this is all free. the tree swing cartoons. It‟s absolutely huge and covers everything you could ever need on training. quizzes. appraisal Email Address: ac@alanchapman. Click. multiple intelligence tests  training models  and much more too numerous to mention. and not so familiar. Where Alan got the time from to produce all this beats me. It has all the familiar. So just go and enjoy it! Summary of Free Resources:  teambuilding activities.managetrainlearn. But while others charge for a fraction of what‟s here. feedback forms.Manage. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story.

as well as in categories such as Education. Site Home Address: http://www. The free professional trade magazines on offer include: Human Resource Page 23 of 107 Get the MTL Experience! . Government. It comes from Business Training Media who offer onsite courses and a big catalogue of training materials.Manage. Corporate Meetings and Incentives. Email Address: info@business-marketing. Call Centre.managetrainlearn. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. and Transportation. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. and The www. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. Internet. Learn! 2010 17. Click.

Learn! 2010 18.managetrainlearn. a busy manager‟s complexity audit. Click.” When you register here you get a free toolkit including a meeting planner. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly e-zine. Site Home Address: http://www. The only way to deal with it is to focus more effort on simplicity. This is what David says: “Cost reduction has been a central focus in most businesses for many years Page 24 of 107 Get the MTL Experience! Email Address: enquire@businesssimplification. a Make It Simple poster.Manage. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even Yet there is one hidden area of cost which has rarely been addressed: Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying business. and a set of paperclip templates to keep the campaign fresh in your www.

David apologises that his creations are done in his spare time.Manage. David. quality toolbook. and business articles. improvement encyclopaedia. The sites include: changing minds. They probably account for over 3500 web pages of industrialstrength knowledge. Site Home Address: http://www. principles. No need to apologise. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines. techniques. In David‟s own words. creating minds. David Straker. Feel and Do I am full of admiration for the author of this site. Changing Minds How We Change What Others Think. Believe. hooked on the thrill of discovery. an engineer who needs to connect theory to Page 25 of 107 Get the MTL Experience! . You‟re what the web‟s all about.managetrainlearn. and thirdly a teacher who loves to pass on the aha‟s of what he knows. Learn! 2010 19. and www. second. he is first a learning Email Address: contactus@changingminds.changingminds. Click. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories.

Learn! 2010 20. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. Operations. HR. use it well!” Summary of Free Resources:  massive network of management. Legal. When I last looked there were over Page 26 of 107 Get the MTL Experience! . Click. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business www. As Sidhartha says. ideas and resources. Site Home Address: http://www. “everything is available to everyone at no charge. and Jobs. General. and Sales/ Email Address: info@citehr.managetrainlearn. Each is a goldmine of information. The network now has hundreds of thousands of members from India where it is based to every corner of the world.000 downloadable resources. There are 7 networks – Finance. Citehr Improving Organisations The CiteMan network is one of my favourite resources.Manage.

Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others.Manage. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change. Working with difficult colleagues. and Influencing a tough Email Address: info@coaching2grow. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers. Click. They range from Feedback to Musts and Shoulds and Enemy No Page 27 of 107 Get the MTL Experience! . One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list. As you work your way through the topics. Learn! 2010 21. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www.coaching2grow. You can use it as a standalone coaching tool or as a supplement to working with a live coach. Managing yourself better. you can make notes on your thoughts and plans in a Personal Growth Workbook.managetrainlearn.

Learn! 2010 www. Tests. reviews. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. What else? Well. Surveys. And a series of useful aids. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www. that people in Poland are the most satisfied with customer service. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals.Manage. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. such as Customer Service Job Descriptions. There‟s one of the biggest lists of customer service articles I‟ve seen. There are tons of great information on this site. In a short Email Address: info@customerservicemanager. and that lengthy waiting times are still the top frustration of customers. there‟s a great free magazine and technical document subscription service with 16 products Page 28 of 107 Get the MTL Experience! .managetrainlearn. Click. and Scorecards.

to the point. Where you come when you‟re sick of www. perhaps? Page 29 of 107 Get the MTL Experience! . who‟s put together a library of video programmes on customer service. On the link below. Click. Summary of Free Resources:  newsletter  video previews. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. Customer Service Training Deliver Today. “Five Forbidden Phrases”. They‟re all hard-hitting.managetrainlearn. Site Home Address: http://www. you‟ll find 16 free previews of the Email Address: info@telephonedoctor. it‟s a smashing site run by Nancy Friedman. and “From Curt to Courteous”.servicetraining. seriously. Amongst my favourites are: “Exploring the Rudeness Matrix”. Learn! 2010 23. and expertly presented by Nancy herself.

the Locus of Control and Arbitration test. Procrastination and Type “A” Personality tests.Manage. Now off you go! Summary of Free Resources:  free personality tests. The preamble explains: This test assesses your locus of control orientation and your attribution Page 30 of 107 Get the MTL Experience! . Here‟s an example of what you‟ll face in one of the set.discovery. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). agree. Site Home Address: http://health. here‟s a true feast. so if you want more of the same. partially agree/ or strongly agree.html Email Address: info@discovery.managetrainlearn. to www. ranging from Your Anger profile. Learn! 2010 24. Click. You can get 31 free Basic Personality tests on this site. disagree. (They‟re all taken from the Queendom site." There are 10 statements with which you strongly disagree. pop over there). you can succeed no matter what”. through Communications Skills. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments.

covering stuff like Debits and Credits. Big E-Z‟s free trial version.managetrainlearn. you can also sign up for Dave‟s other courses (eg Special Page 31 of 107 Get the MTL Experience! . As well as viewing this free course. and Merchandise Inventory) as a guest and get the first lessons free. Acemoney Lite. He has a nice friendly.dwmbeancounter. Lazy8 Ledger. Learn! 2010 25. There‟s another great free service that Dave offers: links to free business software. The General Ledger and Journals. There are 7 lessons in the course. Payroll. You‟ll find links to the Open Office suite of programmes. so a good free course on all things accounting is right up my street. Onestep Accounting. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!).com www. Site Home Address: http://www. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. Dave Marshall‟s Bookkeeping course fits the bill nicely.Manage. reassuring and conversational style. Click. and many more. I don‟t feel I‟m being talked down to and there‟s no jargon. Checkmate Plus. and Financial Email Address: info@dwmbeancounter. www. or the procedural. (You guessed: I like it!) Just read it. It‟s an astonishing testimony to an inspiring leader. It works on many levels. Click. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. Site Home Address: http://www. (check out the almost imperceptible presentation techniques that are used).com Email Address: info@easytraining.managetrainlearn. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. as in the awards presentation or retirement bash. and it‟s a unique learning Page 32 of 107 Get the MTL Experience! . It‟ll have you smiling to yourself one minute and nodding in agreement the next. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. as in the annual statement to the board. it‟s a great template for a superb presentation.easytraining. Learn! 2010 Easy Training 26. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York).

Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”.managetrainlearn. Free Empowerment Chats This is an uplifting site that should put you in a good www. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. Email Address: zev@empoweringmessages. Now. if that doesn‟t brighten your day. a huge collection of positive news Page 33 of 107 Get the MTL Experience! . Click. There are empowering stories. Site Home Address: http://www. there‟s no hope for you! Summary of Free Resources:  audio messages. It‟s all about empowerment (aka positivity). You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”. and some really inspiring articles. Learn! 2010 Empowering Messages 27.

it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after. As the title implies.Manage.entrepreneur. And there‟s a hand-holding guide to managing and growing your business. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. Click. from finding an attorney to engaging new staff. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. from raising money to taking time off. Site Home Address: http://www. Learn! 2010 28. and magazine. there‟s everything you could possibly need to know on starting a business.managetrainlearn. There are ideas galore on what kind of business to make money in. www. As if all that weren‟t enough. there‟s heaps of it here. For a Email Address: feedback@entrepreneur. there‟s an A to Z encyclopaedia of small business Page 34 of 107 Get the MTL Experience! . from home-based businesses to franchises.

He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. you‟ll find a treasure-trove of resources for Page 35 of 107 Get the MTL Experience! . training. articles.Manage. advice. Site Home Address: http://www. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free Email Address: info@evancarmichael. Learn! 2010 29. this is the site for you. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group. Click.evancarmichael. bios of famous entrepreneurs. At the start of the year. and a page of unique resources supplied by contributing experts. and advice.managetrainlearn. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. there were 348 www. On this site. These include videos.

If these gambits don‟t turn you into a powerful deal-maker. which he calls: “your premier resource for sharpening your negotiating skills”. I‟ll eat my hat. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. including a test of your negotiating style. and incisive articles. But what caught my eye was his list of over 60 short sharp negotiating gambits. Who. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent.managetrainlearn.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. There are lots of free resources here on negotiating. Summary of Free Resources:  articles. Click. They‟ll catch your attention too because they‟re very much to the point and memorable. Learn! 2010 30. Everyone Negotiates YIKES .com Page 36 of 107 Get the MTL Experience! . Site Home Address: www. for Email Address: info@pbsconsulting. newsletters and collection of negotiation gambits  negotiating style self-assessment. It‟s not hard to see why. a monthly newsletter.

Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean www.Manage.managetrainlearn. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. Click. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. Learn! 2010 31.executivecoachingstudio. newsletter  email course for executives. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”. you get “Making Things Happen”.com Email Address: sean@executivecoachingstudio. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. Beats those long journeys to training courses! Summary of Free Resources:  articles. Site Home Address: http://www. After the first part which is an Introduction. friendly style are easy to read and easy to Page 37 of 107 Get the MTL Experience! .

com Page 38 of 107 Get the MTL Experience! .Manage. The site works like a wiki. how to address Email Address: www. Plus for each country.executiveplanet. what to wear. and conversational do‟s and don‟ts. Click.managetrainlearn. and etiquette. you‟ll get advice from an expert along with facts about laws. this site is an essential companion to your airline tickets. Executive Planet Cross-cultural Training If you do business around the world. suitcase. and hotel booking. Its main feature is a guide to business culture when negotiating in 49 different countries. Learn! 2010 32. For each country. entertaining. culture. making appointments. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. you get advice on: negotiating tactics. meaning you can register and update articles. Site Home Address: http://www.

com Page 39 of 107 Get the MTL Experience! . See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory.ezinearticles. And over 25. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. Click. Change Management. Learn! 2010 33. Goal Setting. In the Self-Improvement section. Time Management. Presentation. there are all the categories you could wish for if you are looking to extend or update your knowledge. Coaching. and Creativity. In the business section. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. including: Customer Service. Site Home Address: http://www. Communication.000 articles (and probably growing all the time). This site is mind-bogglingly massive. Motivation.000 authors (also probably growing all the time).com Email Address: info@ezinearticles. It has over 100. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site. Teambuilding.managetrainlearn.Manage. the best article directory by far is Ezine Articles. and Top 10 Tips. you‟ll find www. It reviews everything that it archives which means you‟ll get only good stuff. The list just goes on and on. For me. Here are a couple of statistics. Negotiation. run by Christopher Knight.

Fast Company How Smart People Work Fast Company is one of the original business information websites. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. a fast Page 40 of 107 Get the MTL Experience! . You can also browse their massive archive of past copies. a directory of businesses in your area (States only unfortunately). you can subscribe to some very useful newsletters. Fast Company is a monthly business print magazine that you can subscribe to. For a start. Then. Essentially.managetrainlearn. mine‟s not there) and Top 10 Bosses From Hell. which is a weekly roundup from the Web. of course. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. All in all. Site Home Address: http://www. Learn! 2010 Email Address: pr@fastcompany. www. But that‟s nowhere near all they do.Manage.fastcompany. But on the site you can see the current edition for free and read selected articles. For those of us too busy to spend every day surfing. The one I like most is Fast Take. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK.

How to run an Assessment Page 41 of 107 Get the MTL Experience! .co. called Danger – Talent Zombies! Thank you. you‟d have a huge library of valuable Email Address: service@fenman. Click. and an exercise on identifying employees with talent. Learn! 2010 35. an Induction Toolkit. Selection and Induction. That took me to a page with 8 big products of which I was able to download samples from 4. I clicked on just one of their 25 categories. As an example. They are now a formidable presence on the Web. this is what I did. Site Home Address: http://www. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free samples.Manage. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. There‟s so much information that if you downloaded everything that‟s available. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. Fenman! Summary of Free Resources:  huge range of training products with many free samples. www.fenman.

Manage. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before. Learn! 2010 36. Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. Page 42 of 107 Get the MTL Experience! .com Email Address: rbenson@firststepstraining.firststepstraining. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. Just pop on over and try them for yourself.managetrainlearn. I won‟t tell you what you have to do in these games (they‟re far too complicated). First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them. Site Home Address: http://www. For example. Incidentally.

You can try out all of the categories if you have Flash installed.managetrainlearn. Multiplayer games. Flash games. Certification games. The questions are the usual range of multiple choice and true or false but the graphics. There are 6 categories of games: Video games. I then got to choose who I wanted to be and who to play against and the game started. Learn! 2010 37. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training Page 43 of 107 Get the MTL Experience! . Email Address: info@games2train.games2train.Manage. I gave Quiz show a go and chose Sexual Harassment as my subject. and design makes you really believe you‟re on a TV quiz show. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. and Phone games. I scored quite well and I certainly www. Quiz shows. Click. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games. Site Home Address: http://www.

Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. That‟ Email Address: Page 44 of 107 Get the MTL Experience! . Learn! 2010 38. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. When you‟ve allocated your weekly hours. some research into the top time wasters. of course. and interesting time management quotes. here‟s one from Pace Productivity.managetrainlearn. tips. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. the site offers 10 time tamer tips. In addition to the time tabulator. Site Home Address: http://www. sleep and TV and so on. and research on time management.getmoredone. Click. to family. you can see a pie chart of how well you do compared to others. You can also enter your ideal profile to see where you want to be.

Manage. there will be some unfamiliar names on the list.hbs. Site Home Address: http://www. Clarence and Hugh Hefner. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business Page 45 of 107 Get the MTL Experience! . There are brief but fascinating bios of each leader. For non-Americans. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. Click. for example. but most people will recognize people like Elizabeth Arden. Gilbert Colgate. Did you know.managetrainlearn.html Email Address: www. Learn! 2010 Harvard Business School 39.

Click. Finally.mackay. And he packs a big message in the shortest possible space. But I keep a special place for Harvey Mackay. If you want to know what I mean. It‟s just that he tells such a good story. he‟s just a great writer. There‟s “The heart of education is the education of the heart”. Or how about “Say thanks before it‟s just a memory”. Site Home Address: Email Address: harvey@mackay. Learn! 2010 40. read the articles on this website. You just have to read his stuff. I reckon you‟ll learn a lot from this site. Many of these articles kick off with fascinating stories of successful business leaders or managers.managetrainlearn. (Harvey knows we‟re all curious deep down) Page 46 of 107 Get the MTL Experience! . For a start. Yep. Then there‟s the content. the headings of these articles are immediately grabbable. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development www. Or “Some squares are really sharp”. Enjoy! Summary of Free Resources:  management articles. And then he draws some universal truths out of these stories that help us take home the message. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above).

com Page 47 of 107 Get the MTL Experience! . Here you‟ll find what must be the biggest selection of articles related to Approachability Email Address: scott@hellomynameisscott. (Apparently. My Name Is Scott Stick Yourself Out There In my review of this site. Another is his comfort around using modern technology to build customer relations. If you can‟t get enough of Scott on this site. www. Hello.managetrainlearn. take a look at his other video site and consultancy site. Learn! 2010 41. He‟s already got a great present! OK. And then I realised that this isn‟t true.) The theme behind Scott‟s ideas is Approachability. launched his own interactive TV. Scott is still young. Many of Scott‟s themes really chime with me. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. but he has already written 7 books. is a regular columnist. It underlies his Hello.Manage.hellomynameisscott. and has made a brand out of a nametag. I was going to say that a great future awaits Scott Ginsberg. he also has a nametag tattooed on his chest. There are over 700 of them. has a suite of websites. you should create fans. One of them is the idea that you shouldn‟t create customers. My Name is Scott website.

(from training needs to Email Address: query@humanlinks. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. Click.humanlinks. links. Wherever you www. Learn! 2010 42. use it. Amongst the many free goodies on offer here (along with the articles. a range of audits. Summary of Free Resources:  management articles  tests  forum. thinking skills to job satisfaction) and some general knowledge Page 48 of 107 Get the MTL Experience! .managetrainlearn. a wide range of managerial tests (eg Manager in a Fix). news and jobs) are a wide set of personality tests. Site Home Address: http://www.Manage. forum.

and the latest updates. Throughout the channel. Motivation. you‟ll find topics on Change Management. checklists and forms  Interview tips  Job descriptions  Free email Email Address: www. there are links to the most popular sections. Site Home Address: http://humanresources. here including “Recruit and Hire the Best”. Click. Employing People. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. Management/Leadership. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. and Teambuilding. To help you through this wealth of material. Managing People.managetrainlearn.about. Employee Recognition. and Success at Work. Susan takes you through 4 main areas: HR Basics. Learn! 2010 Human Resources About… 43. Communications. Performance Page 49 of 107 Get the MTL Experience! . As with all About sites. They start with 19th Century History and end up with Zoology. On the way they tackle Human Resources with guide Susan Heathfield.Manage. Summary of Free Resources:  Learning style profile  Free policy samples. there are free 5-week email classes. the “must reads”. then you‟re in for a great treat. Page 50 of 107 Get the MTL Experience! . There‟s a swipe at management models. albeit with a serious purpose. ISMS www. you can become a member of the institute and learn about the institute‟s history and purpose. but great fun. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief. Site Home Address: http://www. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. roll of honour and list of “bored” members.managetrainlearn. ISMS Babel translator  carparktivity stickers. thou plump.htm Email Address: Isms2002@btinternet. a Bullshine generator for producing management speak. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. Summary of Free Resources:  bullshine generator. black-spotted pigeonfoot!” Odd. here‟s my favourite cliché: “He was in and out like a yo-yo”. and my favourite pirate curse: “What care I. For a flavour of each of these. Click.btinternet. There‟s a coat of arms (motto: Back to Quo Vadis). a list of hilarious workplace clichés. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. For example. Learn! 2010 44.

For a start. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes. Summary of Free Resources:  leadership articles  newsletter  book excerpts.leadershipnow. articles and a newsletter. Click. This is a series of short one-minute reads on leadership subjects. Site Home Address: http://www. Learn! 2010 45. Take a daily dip. But there are 2 features that make this site just a little bit Email Address: comments@leadershipnow. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. there‟s a feature called Leadership Page 51 of 107 Get the MTL Experience! . They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”.Manage. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”.com www.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Manage, Click, Learn! 2010



Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. Carter McNamara. Click.Manage. it has a bias towards non-profit organisations. to General Resources and Related Library Links. Summary of Free Resources:  encyclopaedia of management. And it‟s hard to argue with that. (By the way. well V. You start with an introduction and a set of links to outside sites. Advertising and Promotion. the work of one man. Then you move through Icebreakers and Group Matters. It covers everything in business from A.) Let‟s see what happens when you explore one www. Volunteers. say Group Skills. It‟s an amazing resource. Carter calls the site a “ Email Address: jalnes@mapfornonprofits.managetrainlearn. And of course when you go elsewhere you have other links to explore. a true management help. Learn! 2010 49. It‟s a real web of information. highly integrated library of management material”. Site Home Address: http://www. There doesn‟t appear to be anything left out. I was astounded then and still am now. to Page 55 of 107 Get the MTL Experience! .managementhelp.

The one I checked on Motivation has some really well-chosen www.managetrainlearn. business schools. To Manage Divine”) and hand it out to your delegates on your next training course. management publications. Motivation and so on. Where to begin? Well. For devilment. Innovation. There are also links to universities. Summary of Free Resources:  massive collection of management articles  glossary of management terms. To Manage Divine This is nothing short of a management supersite. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”.Manage. you can buy the T-shirt with that slogan on (“To Work Is Human. Culture. Site Home Address: http://www. there‟s a massive collection of articles in the Knowledge Bank. and employment law sites around the Page 56 of 107 Get the MTL Experience! . I selected “Q” and got “Quick Ratio” and “Quality of Work”.com Email Address: admin@managerwise. neatly categorised into sections such as Coaching. Learn! 2010 50.managerwise. Click. Manager Wise To Work is Human. portals. Then there‟s an A to Z glossary of management terms. As a bonus.

Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure. To help you and your organisation learn these skills. Click.Manage. Step-by-Step pocketbook guides. 1-day Course www. including E-learning courses. Manuals for Trainers. Learn! 2010 Page 57 of 107 Get the MTL Experience! . ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site. MTL provides a range of online products. Thinking Skills.managetrainlearn. Time Management and Training Skills.managetrainlearn. They range from Appraisal and Assertiveness to Teambuilding. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. Site Home Address: Email Address: eric@managetrainlearn. and a library of free e-books.

” It‟s a nice way to do some useful self-improvement each day and. Click. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations.mhmail. it‟s free.Manage. Other resources on this site include Jeanie‟s guided meditation tapes. Site Home Address: Email Address: mhmail@earthlink. in the week I checked it out. Learn! 2010 52. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. For example. the best bit is. the theme was Balance. When I looked.managetrainlearn. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes. and the affirmation for the day was “I act with purposeful awareness of equanimity and Page 58 of 107 Get the MTL Experience! .net www.

Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva. This programme shows you how to reach the alpha level of relaxation. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. Plus. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness.Manage. creative and deep relaxation. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full Email Address: support@silvaultramindsystem.silvaultramindsystem. Learn! 2010 53. and accelerate your own healing. Site Home Address: http://www. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email Page 59 of 107 Get the MTL Experience! . Go on. Click. this is the site to come to. pull creative ideas out of thin air. an optimal state of being in which your right and left brains are working together and you are in a state of total.managetrainlearn. open up your www. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”. founder of the Mind Power System.

Learn! 2010 54. Click. interviews with experts. Here you can learn hundreds of essential management skills.Manage. There is also a members‟ area. free of Email Address: info@mindtools.managetrainlearn.000 visitors learn the essential skills they need for an excellent career.000. for access to all the materials. and develop yourself on an ongoing basis with the Mind Tools‟ popular helps more than 10. Mind Tools Online management and leadership training. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook. instantly available Each Page 60 of 107 Get the MTL Experience! . MindTools. and a forum. Site Home Address: http://www. called Career Excellence Club.mindtools.

edu www. Learn! 2010 55. reading references. is the actual lessons. It‟s up to you.managetrainlearn. Listening to the Email Address: info@ocw. You could be a trainer and use the plan as a structure for your own courses. What you don‟t get. Other programmes of interest to managers are: Advanced Managerial Communication. here are the results: MIT Opencourseware. This is how it works. Click. There are some 34 departments ranging from Aeronautics to Writing Studies. calendar. lecture notes and Site Home Address: http://www. both in Page 61 of 107 Get the MTL Experience! .mit. It‟s up to you how you might use this information.Manage. and Communications for Management. Let‟s take as an example “Practical Leadership”.ocw. Now a few years on. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. What you‟ll get on this course is a syllabus. obviously. the Massachusetts Institute of Technology made newspaper headlines. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. Or you could use the references as the basis for your own self-paced learning. Negotiations and Conflict Resolution. Programmes are courses run in any particular semester. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world.

Considering what you‟d pay to hear either of these two speakers in Page 62 of 107 Get the MTL Experience! . Click. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Email Address: info@mp3motivators. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development www.Manage. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. Learn! 2010 56.mp3motivators. When I did this. The free gift offered on the site comes when you recommend the site to a friend. It lasts all of 25. Site Home Address: http://www.45 minutes and can be played straight from your PC or an mp3 player.

Learn! 2010 57. There‟s good stuff on the qualities that make up a leader. and quite a big section on dealing with www. Although it‟s aimed at school governing bodies. the different ways to National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme.nsba.html Email Address: itte@nbsa. the lessons have universal appeal to managers and leaders in any organisation. Site Home Address: Page 63 of 107 Get the MTL Experience! .managetrainlearn. Click. Maybe they have something in mind? Summary of Free Resources:  leadership course.

com Page 64 of 107 Get the MTL Experience! . Click. Learn! 2010 Negotiation Enterprises 58. which is quite instructive. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. All the questions are case studies. After submitting your answers. Site Home Address: www. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each Email Address: info@sabonline.managetrainlearn. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them. Summary of Free Resources:  negotiating skills test. you get the correct versions and a rationale.

John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation.negotiatormagazine. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. And it‟s all the work of one man. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803. John Baker. Site Home Address: http://www. in which these two men doubled the size of the USA overnight for the price of $15 www. Two entries are currently topping the Page 65 of 107 Get the MTL Experience! . Learn! 2010 Negotiator Magazine Email Address: editor@negotiatormagazine. It‟s absolutely massive. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out. in which King Solomon had to choose between two women who claimed to be the mother of a baby boy.Manage. There‟s no fee so it‟s a resource you can wander around at will. The first was what John calls the King Solomon Maternal Claims Dispute. Click.managetrainlearn.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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It‟s a great resource and they offer a Free Trial for 15 days. then you don‟t need training. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each. A nice touch was also that you can bookmark pages and add your own notes. or under pressure (OK. www. using their search facility or just going where the mood takes you. Everything I saw was superbly written and Click. and if this wasn‟t enough. the portal is offered free to charities. OK. You need answers. Everything possible is included from 360 Degree Assessments to Diversity. Oh. if you‟re a manager who‟s stuck. This enables you to access the full version and wander all over the place.Manage. Learn! 2010 63. making Page 69 of 107 Get the MTL Experience! .co. Empowerment to Violence and Email Address: enquiries@peoplealchemy. who isn‟t?). just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www.

com Page 70 of 107 Get the MTL Experience! . Learn! 2010 64. This site has a huge number of links to different optical illusion sites (though.managetrainlearn. and the facing vases/faces. Site Home Address: http://psych.htm Email Address: Acp103@psu. They‟re fun to play with or just to work out for yourself. And you can use them in a wide range of change programmes as great icebreakers. Summary of Free Resources:  optical illusions. And others mix numbers and letters as in the “Is it 13 or B?” picture. some of the links are now dead).edu www. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme.Manage. or quick power learning interludes.psu. the rabbit/duck. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them. Some trainers use the famous “old hag-young queen” image. being rather old. Others use the Necker cube.

com www. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods). here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. move on to Change and Complaints. There are nearly 250 articles to choose from. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner Page 71 of 107 Get the MTL Experience! . Aaah. Learn! 2010 Personal Development 65. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site. So we start with Abstinence.personal-development.managetrainlearn.Manage. Site Home Address: http://www. steer right through Learning and Leaders. and end up with Wisdom Words and Worry. Say goodnight. As an example of the folksy nature of these Email Address: stevemoor@personal-development. neatly arranged in A to Z fashion according to personal development themes. Click.

Personal www. Learn! 2010 66.managetrainlearn. and I also like Philip because the most important stuff on his bio is his dog. Creating Wealth. Kodiak. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of Email Address: coach@philiphumbert. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. Click. Site Home Address: Page 72 of 107 Get the MTL Experience! . Oh. He does things that bring him joy and contribute value to others. and Making Money. audio tapes and top 10 lists. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002.Manage.” Philip shares a lot of his philosophy and ideas on this website of his. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive. The free goodies include 3 free e-books: Goal-Setting 101.

Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. Now if none of these don‟t put you on cloud nine. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming Email Address: info@positive-club. Click. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. And many more besides. including some classic self-improvement books. Learn! 2010 67. a really neat little positive boost trick that only a computer can deliver. All free. Site Home Address: http://www. In addition. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling Page 73 of 107 Get the MTL Experience! . and a massive dictionary of self-affirming quotations from Abundance through to Youth. there‟s a lovely relaxing slideshow from Kahlil Gibran. a free 7 Eternal Laws CD.Manage.managetrainlearn. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement. then this site will shower you with great motivational www. Email Address: editor2007@presentationhelper. and “The Future of the Pork Sausage Market”.co. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. There are also quick links to the free Powerpoint viewer and trial version of the real thing.presentationhelper. conversational style. Topics include What to Wear and Dealing with Investors. there‟s some great advice on how to deliver your presentation. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite. Site Home Address: http://www. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. funerals and retirements. Next. first off.Manage.managetrainlearn. Then there‟s a range of free excellent Powerpoint templates under different headings such as business. Where to begin? Well. And lastly. Click. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings. Learn! 2010 Presentation Helper 68. told in an Page 74 of 107 Get the MTL Experience! .co. and a template builder. “Ancient Egyptian Mummification”.

descriptions. or the topic. pros and cons. Click. Learn! 2010 69. you can browse the model book. the author name. Theory X and Y. and Fayol‟s 14 Principles of Management. Summary of Free Resources:  Collection of management models Site Home Address: http://www. It comprises a collection of 64 models which can be accessed be a search of the model Email Address: customer_service@provenmodels. it can also be of value to those who want to develop their knowledge of management ideas. Alternatively.Manage. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs.managetrainlearn. The models themselves are displayed graphically with details of their Page 75 of 107 Get the MTL Experience! . and references. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. You can add your own comments. Email Address: al@robinsharma. Site Home Address: http://www.managetrainlearn. The chief free resource on this site is a collection of audio Page 76 of 107 Get the MTL Experience! . Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. Click. Learn! 2010 70. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari. that‟s the person I‟ll always think he is.Manage. In all there are nearly 40 broadcasts in the archive. Everything he touches seems to turn to gold. These will really motivate you as you walk or drive along. but as the name of his bestselling www. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person.

com Page 77 of 107 Get the MTL Experience! . This site will show you Roger in action both on audio and video. entertaining. “Flinching”.managetrainlearn.Manage. and “Money is not as important as you think”. Learn! 2010 71. you‟ll also get a set of 23 articles on power negotiating. including: “Ask For More”. www.rdawson. Site Home Address: http://www. Plus. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills. and tells a very good Email Address: dawsonprod@aol. Summary of Free Resources:  audio and video excerpts  articles on negotiating. He‟s practical.

Manage. Both sites will give you access to some of Ron‟s excellent free Page 78 of 107 Get the MTL Experience! .com www. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www. Click.managetrainlearn. And. He has reached more than 3 million people with his high-energy and high-content presentations. a free Customer Service Training Library. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the Email Address: ron@ronkaufman.ronkaufman. as if this wasn‟t enough. There are great videos which will show you why Ron is such a draw when presenting. Learn! 2010 Ron Kaufman 72. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download.

“Wave goodbye to hesitation”.co. Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP).managetrainlearn. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. Site Home Address: http://www. and “Power chunking”.co. There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP. Learn! 2010 73. To get a feel for some of the tips. They‟ll enhance your communications and make you a stronger www. Click. It‟s run by Jamie Smart who is the author of most of the articles in the tips Email Address: info@saladltd. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind) Page 79 of 107 Get the MTL Experience! .

Manage. These range from PRINCE2 to Six Learn! 2010 74. Site Home Address: http://www. though. or submit a comment of your Page 80 of 107 Get the MTL Experience! . Photoshop. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. They care about effective training and that means listening to their clients and course is the range and depth of free resources on their site. and Social Media.siliconbeachtraining. as well as more familiar management courses. you can follow up on tags (to see related items). they offer 13 courses that can be accessed from their website pages. Click.managetrainlearn. On each of the topics in their courses. What makes them really outstanding. Because they are also promoting their own offline courses. Summary of Free Resources:  Free courses from their website  Free monthly competition. share the topic on your social Email Address: contact@siliconbeachtraining. they also run a monthly prize competition with the winners receiving a free www. To start off.

aspx Email Address: support@skillsconverged. These include trainer‟s notes. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses. Skills Converged Training Material on Productivity. all of which can be customised to suit your own particular training Page 81 of 107 Get the MTL Experience! . however. workbooks. Learn! 2010 75. Summary of Free Resources:  Free training resources on exercises. Site Home Address: http://www. A great giveaway for training and learning. You get all the instructions along with the item which are usually exercises.managetrainlearn. What makes this more than a training shop. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for www. These range from energisers and icebreakers to exercises and teambuilders. Click. games. slides. is the wealth of free material on offer.

Learn! 2010 76.managetrainlearn. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you Then there is the Stressbusting channel with a variety of short programmes on Email Address: info@stressbusting. or via the type of remedy eg a link to another area or product.stressbusting. I liked in particular the idea of “Firebreaks” around your busy day. advice and tests on stress www. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt. There are really interesting articles. Summary of Free Resources:  Articles. meditation. And the Directory offers a good set of links to more specialised areas. Click. Send me to the relaxation couch now. from Dr Roger Henderson.Manage. and Page 82 of 107 Get the MTL Experience! . Site Home Address: http://www.

But what about the free resources? Well. and I forgot. there‟s a great selection of e-cards that you can send to your contacts too. Then there‟s an amazing article directory. quotes. Site Home Address: http://www. then this is the place for Page 83 of 107 Get the MTL Experience! .success.Manage. Success. in fact. Success guaranteed. these are pretty amazing. Click. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. For a start you can download a free CD and MP3 of “The Secret”. I think. Oh. quotes. coaching courses.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your Your Path to Success If success is important to you in life. The focus on this entire site is success.managetrainlearn. (and who doesn‟t have some kind of desire for their own success?). And email tips. to which you can add your own items. and powerwords. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free Email Address: info@success. Learn! 2010 77. Plus a demo of a Life Organizer that plans your personal success. Plus audio programmes. software and www.

you can develop your own member pages and connect to others through chat. Mental Health. a community. and Lifestyle.selfgrowth. and products. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. As a reward for gathering points. adding an article (50). As an encouragement to participate. you can be featured on the site and offered prizes. instant messaging. The site has 6 areas: Success Skills. blogs. members can earn user points for all their activity on the site. or simply daily logging in (5). and a place to learn. Spirituality. including adding an expert page (100 points). and discussion boards. Site Home Address: Email Address: webmaster@selfgrowth. Health and Fitness. Once you‟ve registered. Money and Page 84 of 107 Get the MTL Experience! . It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. Love and www. Click. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. newsletters. events.managetrainlearn. Learn! 2010 78. It is a resource. You can access experts in each of these areas. sets of articles.

Great fun and highly innovative. For a start. Learn! 2010 79. The assessment now allows you to devise an Action Plan. Once you‟ve completed the whole set of Email Address: info@targetedlearning. And then it uses a mountain background. I scored highest on Gaining Autonomy which for me was spot-on. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop. probably because the company is located in Utah. Ensuring www. Serving Others. it has a landscape website not a down-the-page portrait Page 85 of 107 Get the MTL Experience! . This is a series of 28 questions about your career objectives and values. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. is the link to the Making a Difference workshop. Click. Leading Others. you get the results which score your responses according to one of the following: Gaining Autonomy. Achieving Stretch. and Maintaining Balance. Targeted Learning Engaging the Collective Genius of People This is a neat little site.targetedlearning. The great thing about the site. Being the Expert. though. Fostering Innovation.managetrainlearn.

Summary of Free Resources:  tests and Page 86 of 107 Get the MTL Experience! . testing. As an example.testcafe. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete. on time management. and on your personality. Testing. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. Site Home Address: Email Address: info@testcafe. Learn! 2010 80. Test Café Brain Tests This is one of the best sites around for taking tests. You can take them on your IQ. on teamwork. on assertiveness.managetrainlearn.Manage. Click. on your career choices.

ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope. It‟s in the form of a spy file. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. Click. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. detect change. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage Page 87 of 107 Get the MTL Experience! . That‟s not www. Summary of Free Resources:  articles on change Email Address: patti@thechangeagent. in her words. or. about Patti and her work. Let Go”. Learn! 2010 81.thechangeagent.Manage. Site Home Address: http://www.

and one I particularly like. videos. blogs. Learn! 2010 Email Address: Page 88 of 107 Get the MTL Experience! . This means that leadership experts and practitioners from all over the world can collaborate with each other. Disney Leadership. documents and other useful tools to share with the rest of the community. messaging each other. Be Inspired. uploading their own video clips.Manage.theleadershiphub. Click. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools.managetrainlearn. The site is based on Web 2. Be Entertained. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. Some of the groups on the site include: Professional www.0 tools with members writing their own leadership diaries. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. documents on leadership Site Home Address: http://www. emailing within the platform.

com Page 89 of 107 Get the MTL Experience! .syque. end up with “Z-Chart” and “Zenbara”.htm Email Address: contactus@syque. Hats off to David for another amazing encyclopaedic resource. Site Home Address: http://www. and qualitytools (which you‟ll find elsewhere in this book). and “Fault Tree Analysis” www.” So. a companion to changingminds. Learn! 2010 The Improvement Encyclopedia 83. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites. ranging from original Japanese terminology to Six Sigma frameworks. Click. “Chumbo Chart”. creatingminds. each with a page containing descriptions of tools and terms about improvement and quality. Summary of Free Resources:  articles on quality and This one is “a long list of around 400 items. you can start with the “A-O Diagram” and journey through “Bell Curve”. if this is your sort of thing.

conversational. Click. Learn! 2010 The Logic of Success 84. Read and be entertained! Summary of Free Resources:  video excerpts  articles. a bitter-sweet story of how nobody sees you when you really succeed. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”. through “The Winning Mindset of a True Leader”.com www. and instructive. Motivation with Intelligent Content This is Victor Gonzalez‟s site. direct. which is summed up as: “never try to win”.) What makes the site worth a visit is the special collection of articles on success. Victor is an American motivational speaker who is very entertaining. (You can see him in action on this site in 4 video Email Address: Page 90 of 107 Get the MTL Experience! . and free e-book on success.thelogicofsuccess. newsletter.Manage. There are 62 of them and they‟re all written the way Victor speaks: highly personal.managetrainlearn. They range from “My First Trophy”. Site Home Address: http://www.

if you ever need to look something up about management. Marketing. Summary of Free Resources:  glossary of management terms  articles galore on Page 91 of 107 Get the MTL Experience! . Which makes this section alone a great research Email Address: info@reckliesmp.themanager. There are Finance.managetrainlearn. Click. In fact. and a Daily Knowledge Special. sending you off in all sorts of explorations. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. Then there are links to Publications. and other categories that will shoot you off to even more resources elsewhere on the Net. this is as good a place to start as you‟ll find. it has a wonderful glossary. a Knowledgebase. HR. For a start. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues.Manage. Learn! 2010 85. Site Home Address: http://www. Page 92 of 107 Get the MTL Experience! . Dan West. In www. “How Can I Combat Tardiness?” and “I Work With A Jerk!”. Here you‟ll find answers to questions that really bother people at Email Address: danvwest@msn. Dear Doc… This is an off-beat work-related website run by William Gorden. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say. in “Management Without Logic”.Manage. such as “Help! I Can‟t Spel”. and a comparison between work and prison.managetrainlearn. and Tina Rowe. there‟s a very amusing section that includes: some of the crazy things managers say. Site Home Address: http://www. Lists to Hang Up at work. Learn! 2010 The Workplace Doctors 86.workplacedoctors. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues.

com www. to name just a few. Just go and play! Summary of Free Resources:  games. eg on facilitator characteristics. Email Address: thiagi@thiagi. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. for short).Manage.  trivia puzzles  email games.managetrainlearn. and e-learning. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning Page 93 of 107 Get the MTL Experience! . and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. Project Life Cycle. puzzles and guides  training resources. Learn! 2010 87. Click. Site Home Address: http://www. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman. TV game shows. And there‟s a lot of free fun training on the site.thiagi.

Manage. a Media Watch which summarises the headlines of the world‟s top business publications. Finally. both outstanding writers. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. consultants and thinkers in their own right. There is also a huge library of management material. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus. there is a wealth of material on this site. As you would expect from two such Email Address: info@thinkingmanagers. Management Today and de Bono is one of the world‟s leading authorities on creative thinking. Click. there is a Resources section linking to a big database of other sites and companies. Site Home Address: http://www. Learn! 2010 Thinking Managers 88. and an update on the world‟s top companies. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono.managetrainlearn. Unusual and original features of the site are various newsfeeds on management www. Heller is the founder of the Page 94 of 107 Get the MTL Experience! .

discussions. Click. Learn! 2010 www. anecdotes. provoke you. Site Home Address: http://tickledbylife. jokes.Manage. comments and much more. are you tickled by life? Tickledbylife. Page 95 of 107 Get the MTL Experience! . inspire you and wow you with a host of free puzzles. interviews. will surprise you.php/ Email Address: info@tickledbylife. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life.managetrainlearn. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short. Cor. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week.

and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on Tom Antion is a business speaker who also runs a range of seminars on other topics. If you want to inject more pizzazz into your presentations.managetrainlearn. It‟s huge. fun and memorable programs”. Page 96 of 107 Get the MTL Experience! . Tom Antion Wake ‘Em Up Business Presentations. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting.Manage. try it. Click. and has some very interesting ideas and techniques. It‟s printable online reading but if you want to buy the book you can. Site Home Address: http://www.antion. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. Learn! 2010 90. 336 pages long.htm Email Address: orders@antion.

or dozens more. or transformational change.tompeters. and more. You can discover what the great man thinks about interviewing Page 97 of 107 Get the MTL Experience! . Tom implores us to use these resources. Have your way with them. Years ago. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. or the nub of Email Address: info@tompeters. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. Tom Peters. “Take them. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. from seminars in the States. Peters is a legend in his own lifetime. slides and pdfs on Peters‟ thoughts. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. Use them. or innovation.Manage. www. But now of course the cost doesn‟t come into it. I used to think. Brazil. Romania. Spain. Plus. For here on Peters‟ site. There are heaps of stuff here.managetrainlearn. the Middle East. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. Learn! 2010 91. He is far more than a motivational speaker. when I was just a humble HR manager. Site Home Address: http://www. Send them to friends. Spread them around. he shakes up enterprises to re-think what they do.

Lateral thinkers. Plus. Click. A great training resource. Trainerbubble provides a huge list of free samples that are ideal for anyone running Page 98 of 107 Get the MTL Experience! . such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. whilst remaining affordable. As well as this service. including Business Development. Customer www. Summary of Free Resources:  Samples of training Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers.aspx Email Address: customercare@trainerbubble. and Health and Safety. Site Home Address: http://www.trainerbubble. They also provide consultancy and bespoke services. Communication. if you are a UK charity. Metaphors.Manage.managetrainlearn. Learn! 2010 92. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. simple to follow and easy to access. seminars and workshops. you qualify for a free training pack. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers.

com Email Address: info@trans4mind. Site Home Address: Page 99 of 107 Get the MTL Experience! . if that‟s not www. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. stable/unstable. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues. there are 3 more free courses on Communications.managetrainlearn. and Nutrition. and assertive/unassertive preferences.Manage. And. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website.trans4mind. For starters. Heart Intelligence. And that just scratches the surface. Learn! 2010 93. what you want in life and how to consciously transform your life for the better. Click. Plus.

In just a few minutes.. change and culture. Site Home Address: http://www. Click. valuation and decision making. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory.valuebasedmanagement.managetrainlearn. communication and marketing.Manage. Nearly every concept on management must be here. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this Page 100 of 107 Get the MTL Experience! .net Email Address: info@valuebasedmanagement. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. Learn! 2010 94. and leadership and management. It‟s like an internet inside an www. In fact. organization.. You get what‟s on offer thrown straight in your face. and most importantly.

managetrainlearn. or explain on a diagram?” Once you‟ve answered all the case studies. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). This site from New Zealander. Neil Fleming.Manage. and Kinaesthetic. tell you. Here‟s one of the situations: “You have a problem with your knee. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software. Read/Write. Learn! 2010 Vark Learning Styles www. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. you‟ll get a page that explains your learning style. Discover Your Learning Style VARK stands for Email Address: Aural. Page 101 of 107 Get the MTL Experience! . Site Home Address: http://www.

or the local scout troop. corporate managers. For me. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. any of which could easily account for half a day‟s training. whether you‟re working with colleges. and Nuclear Holocaust. or adapted. Survival On The Moon.Manage. If you really want to push the boat www. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. for any experiential learning course.managetrainlearn. this is a treasure trove of training and if there were such a thing. Learn! 2010 96. there are all the classic teambuilding games such as Lost At Sea. Click. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. They can be used. For example. I could happily spend hours on this Page 102 of 107 Get the MTL Experience! . And trust activities such as Sherpa Walk and Human Ladder.wilderdom. activities and exercises. Site Home Address: Email Address: james@wilderdom. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games.

com Page 103 of 107 Get the MTL Experience! .com www. Click. newsletter. there were articles. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything. a news poll. and Email Address: tjohnson@workforceonline. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management. a forum.Manage. Site Home Address: http://www. When I last looked.workforceonline. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. topic channels.managetrainlearn. Learn! 2010 97. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. a Dear Workforce agony aunt. Then there are all sorts of additional free features.

It‟s based on the idea that all workplace problems are caused by people and that. There are over 1200 articles and resources to choose from with headings like Bad Bosses. Learn! 2010 98. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own www. Site Home Address: Page 104 of 107 Get the MTL Experience! . The original feature that I like about this website is the Vault. then Work Worries is the place to visit. Click. if you‟ve had a problem.workworries.managetrainlearn. Bullying. then so has someone else who now has an answer.Manage. and Office Email Address: info@workworries. There‟s also a discussion forum where you can let off steam.

A large number of the books are MBA notes. Job Analysis. unusually. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. Don‟t Guess Your Way to Success. Leadership and Management. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. and Teambuilding. Recruitment. Policy and Procedures. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. Learn! 2010 99. Click. Titles include: The Definitive Book of Body Page 105 of 107 Get the MTL Experience! . It is run by Karen Davies and Gary Malcolm with. English Brainstormers.Manage. HR Planning. Here you‟ll find a huge list of books under different categories such as Email Address: www. The free downloadable library on the site is the real draw. It‟s a true management library.xageconsulting. an office based in Vietnam. Training and Development. and The Psychologist‟s Book of Personality Tests. Performance Management. Assessment Centres.

But if you want to find out how to turn yourself into a distinctive brand. Site Home Address: Email Address: info@zigziglar. including a self-talk card and a performance planner. Click. For example. his short training courses are called Ziggets. much like many of the others in this book. Zig Ziglar is a motivational speaker and www. and all you‟ve got going for you is you. his forum is called Ask Zig!!. What sets him apart from the rest is that he knows how to stand out. then you can‟t do much better than copy Zig. Learn! 2010 Page 106 of 107 Get the MTL Experience! . and every day there is a new Zig Quote of the Day. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. You don‟t easily forget the name or the clever way in which he uses the name as a brand. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. There are a few great free offerings to be found as well. Fleas and Pump Handles” when you sign up for the newsletter.

For a very special learning experience. visit http:/ww. enter our prize quiz. Learn! 2010 Thank you for reading and using this book. For more digital publications on management and personal visit our website at http://www. subscribe to our weekly newsletter. This is learning like you always dreamed it could be. and much more. get instant downloads of FREE products. Here you can learn about the 20 skills you’ll need for success in the 21st Century. get your surprise bonus Page 107 of 107 Get the MTL Experience! .com www.Manage.managetrainlearn. Click.managetrainlearn.

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