Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

Anecdotage 15 10. 21. 35.Manage. Accel-Team 11 6. Discovery Health Channel 30 25. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. 29. 27. 34. 1000Ventures 7 2. Customer Service Manager 28 23. 33. 33 28. 18 Better Workplace Now 13. 16. Aimm Consulting 13 8. 20. 24 19. A Better Workplace 9 4. Executive Coaching Studio 37 32. Accelerated Learning 10 5. 12Manage 8 Page 4 of 107 Get the MTL Experience! . Action Leadership 12 7. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. 17. 30. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. All Business 14 9. Big Dog and Little Dog's Bowl of Biscuits 19 14.managetrainlearn. Customer Service Training 29 24. Click. 20 15. Basic Learning Systems Inc 17 12. 36. 26. 37. Be a Better Manager 16 18.

Click. 64 59. 54. 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 47. 71 66. 53. 60.managetrainlearn. Human Resources About… 49 44. Learn! 2010 38. 73. 51. National School Board Association 63 www. 74. 70 65. 56. 72. Institute of Silly and Meaningless Sayings 50 45. 41. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. 70. 52. 68. 75. 67. 47 42. My Name Is Scott Human Links 48 58. 48. 69.Manage. 61. 79. Page 5 of 107 . 63. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 45 40. 62. 77. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. 46. 50. 39. 76. 54 49. 78. 64.

Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www.managetrainlearn. 86. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94.Manage. Page 6 of 107 Get the MTL Experience! . 100. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. 98. 89. 99. 85. 91. Value-Based Management 100 95. 92 87. Click. 88. 93. 81. 92. 90. 96. The Improvement Encyclopedia 89 84. Learn! 2010 80. 97.

Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas. Click.managetrainlearn.1000ventures. Don‟t ask me what‟s here because the answer is. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed www. It reminded me of an interactive mind map. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. In fact. Learn! 2010 Email Address: headoffice@1000ventures. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. It‟s sure to brighten up your And lots of fascinating original stuff Page 7 of 107 Get the MTL Experience! . 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”. It links to two of his other sites at and www. Everything. connections and advice Site Home Address: http://www.

At its core is an A to Z dictionary of management Page 8 of 107 Get the MTL Experience! . I thought it was because you can translate any page into any one of 12 languages (including Email Address: info@12manage. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links. This site is a formidable resource. Learn! 2010 2. In addition to the dictionary. When I last looked there were over 1500 easy-to-access entries. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is www. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality.managetrainlearn. At first. It‟s like an internet in an internet just for managers.12manage. Click. Site Home Address: http://www. models and theory. and Korean). there‟s also a management news section giving links to all the latest management gossip. and a forum. a list of courses being run (to which you can add your own). Since you can add your own entries to the dictionary. the chances are the number is much higher by now. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. Japanese.Manage. Chinese.

or trendy. It‟s not fancy. and tools Page 9 of 107 Get the MTL Experience! . A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Email: info@abetterworkplace.html. Learn! 2010 3. but it is full of great content for anyone interested in making their workplace a better place. senseless acts of immaturity (eg “Skip rather than walk”). and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). Then there are toolkit. describe_coworkers.html. Click. Site Home Address: http://www.managetrainlearn. “Nature‟s Leadership Lessons”. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features.Manage. Daniel lists the things you shouldn‟t say at work.html to the site address)  massive list of resource references. colourful. and dysfirmations. Where to start? www.abetterworkplace. tips. and “Measuring the Mirth”. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit. (my pick of which is the phrase: “That is so not going to happen”). there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”.

Click.managetrainlearn. Site Home Address: http://www. Intra-personal. I know that I am linguistic and so was curious to see whether the test would come out Page 10 of 107 Get the MTL Experience! . It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. and Naturalistic).com Email Address: als@acceleratedlearning. It did! Summary of Free Resources:  learning style profile. (Linguistic. Bodily. Accelerated Learning Free Learning Styles Test This is a lovely site. Mathematical.acceleratedlearning. Musical. Visual. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you www. The questions are all straightforward.Manage. Inter-personal. Learn! 2010 4.

They include Time Page 11 of 107 Get the MTL Experience! .com Email Address: sales@accel-team. Accel-Team Advancing Employee Productivity There are some nice features on this www. Site Home Address: http://www. Then there are detailed features on teambuilding. and Interpersonal relations. Space utilization. Machine utilization. did you know that the base of this huge structure is only 7 inches from being a perfect square?). and employee development. self-appraisal. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation. (For example. plus some well-presented explanations of time management. Click. Learn! 2010 5.accel-team.Manage.managetrainlearn. motivation. and coaching. Summary of Free Resources:  pdf articles on coaching. There‟s a history of employee productivity that will take you all the way back to the Pyramids. One thing that‟s a bit different here is a set of Checklists.

I‟m not too sure exactly why I like his writing. see every leadership challenge as a way of having people increase their knowledge. leadership makes the elephant jump. Here Brent makes the point that. skills. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟ Email Address: brent@actionleadership. For me. Summary of Free Resources:  insightful leadership articles. He goes on. And to cultivate that perspective you need kindness. www. Site Home Address: http://www. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership Page 12 of 107 Get the MTL Experience! . unlike management which involves simply the care and feeding of the organisational elephant. Learn! 2010 6. And that‟s why I think I like Brent Filson. I‟d willingly jump through hoops if he asked me. Yes.Manage. tenacity. “From now on. Click. and leadership abilities.actionleadership. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance.” I like the concept that management trainers and management training should be kind.

or “rarely doing” this.managetrainlearn. Site Home Address: http://www. You‟re offered some examples of “always doing” this.Manage. Motivation. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. which are great starting points for further self-development. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas. Email Address: webmaster@aimmconsult. and Conveying Credibility.aimmconsult. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. The final score will give you a feedback on areas such as Delegation. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  www. Learn! 2010 Page 13 of 107 Get the MTL Experience! . Then you score yourself.

but there is a huge amount of free www. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. One in a million. guides and tips. And sure enough there it was. Learn! 2010 8. There‟s advice on managing every aspect of your business. Site Home Address: http://www. including employment and HR and business plans. There‟s everything you could possibly need to help you run an efficient business. many of the products on the site are only available through purchase.Manage. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. All Business Champions of Small Business This is an amazing site for anyone running a small Page 14 of 107 Get the MTL Experience! Email Address: info@allbusiness. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. blogs. Of course.managetrainlearn. There are news reports. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. that‟s one million!) articles. Click.

com www. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky Page 15 of 107 Get the MTL Experience! . He sold over 2 million. then this is the place to visit. the database came up with 493 stories. and amusing stories.Manage. Click. Now. Site Home Address: http://www. aphorisms. Funny Stories If you‟re looking for an amusing story to add to a presentation. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. there‟s a useful search button that allows you to fine-tune your search according to a category.managetrainlearn. illustrate a learning point. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun). Fortunately. perhaps more than you‟ll ever need to get to grips Email Address: editor@anecdotage. It‟s absolutely crammed with anecdotes. name or keyword. When I keyed in “Business”. Anecdotage Famous People. How about this one pulled out at random? It‟s about Japanese businessman.anecdotage. or just to entertain friends at the pub. Learn! 2010 9.

com www. People. Email Address: info@beabettermanager. In the same way. Click on a link and you get a diagram with individual lists of do‟s and don‟ts. There are also links to local resources around the UK. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. Click. Page 16 of 107 Get the MTL Experience! . It provides a list of industry sectors with links to their Skills Council. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. Be a Better Manager Solve Problems.managetrainlearn. and Financial Resources. Learn! 2010 10. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. Click on any of these and you get a selection of links. showing how learning a skill related to levels of performance. If you register and log in. Seize Opportunities. It has 15 questions and delivers immediate feedback. This website is particularly useful for managers in the UK.beabettermanager. These are: Strategy. Physical Resources. Processes. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. you can build your own personal collection of checklists.

I made it to 354.Manage. Learn! 2010 Basic Learning Systems Inc 11. and hey presto. you‟ll find out your reading speed. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute.htm to the site address)  weekly business writing tips. a business communications company run by Gloria Email Address: Page 17 of 107 Get the MTL Experience! .basic-learning. Of course. it doesn‟t exactly test your comprehension. Site Home Address: www. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. Do You Know Your Reading Speed? If you want to find out how quick you read. then spare a minute or two for this easy test from Basic Learning Systems Inc. Click. For the record.managetrainlearn. Note where you got to.

Imagine the innovative power of such an organization. “value-added”. “envision”.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. This is a card of 25 squares on which is printed a buzzword eg “empower”. Where teamwork comes naturally. Tom‟s aim is to create better workplaces. Imagine the sense of mission and spirit of fun. Site Home Address: http://www. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged. Where people eagerly use their brainpower.betterworkplacenow. Imagine its ability to attract and retain talent. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index. Where kindness rules. to www. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. Click.managetrainlearn. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. Imagine its passion for serving customers.Manage. Learn! 2010 12. to Email Address: webmail@tomterez.” Page 18 of 107 Get the MTL Experience! .

in case you‟re wondering about that title. But the one feature I remember from years ago when I first came across this site. and performance management.Manage. Amongst the goodies are: current training news. leadership and knowledge. Summary of Free Resources:  a massive resource on performance. It‟s a massive resource and a lot of it is original. Site Home Address: http://www. is The History of Training. the learning process. By the way. It‟s still as good as Page 19 of 107 Get the MTL Experience! . The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning. the art and science of leadership. definitions of learning terms. It‟s the best www. Don has a big German shepherd dog and a smaller companion. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. Email Address: donclark@nwlink.nwlink. and still look at.managetrainlearn. Click. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13.

There are 7 topic areas: Ask Our Experts. relaxed www. and how to convey sincerity and warmth with my face and gestures. The why mobile phone shop staff don‟t use desks. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content. Gender Differences. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www.bodylanguageexpert. I learnt how to use my body language at job Learn! 2010 14. Parenting Advice. Click. in one tour of this site. Cue: open smile. Practical Page 20 of 107 Get the MTL Experience! . Personal Email Address: janem@bodylanguageexpert.managetrainlearn. and The Business World. and friendly gesture. So. Email Address: webmaster@positscience. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain.Manage. quiz. Site Home Address: http://brainconnection. brain Page 21 of 107 Get the MTL Experience! . Sound Sequence or Dunk Tank. There‟s a weekly brain bender to test your knowledge (which I got wrong!). a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). A to Z glossary  animations  free half hour online course. such as why you conceive a word in one part of your brain and utter it from another. Learn! 2010 www. Then you can view nicely-designed animations which uncover what goes on in your brain. and a set of 29 images that dissect the brain as if you were there with a scalpel! But. Click.managetrainlearn. to be honest. You can play Bumper Cows. the thing that always draws me back to this site is its collection of Brain Teasers. illusions. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. brain teasers.

McGregor and McLelland.businessballs.managetrainlearn. quizzes. appraisal forms. It even has a graphology test. feedback forms. Click. Learn! 2010 16. So just go and enjoy it! Summary of Free Resources:  teambuilding activities.Manage. and not so familiar. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. models like those from Maslow. and Aesop‟s fables. this is all free. management and business. It has all the www. explaining how to read personality from your handwriting. Shall I go on? I‟ve barely scratched the surface. induction training Email Address: ac@alanchapman. But while others charge for a fraction of what‟s here. time management planners. Where Alan got the time from to produce all this beats me. the tree swing cartoons. multiple intelligence tests  training models  and much more too numerous to mention. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. a glossary of training terms. Site Home Address: Page 22 of 107 Get the MTL Experience! . And templates of resignation letters. It‟s absolutely huge and covers everything you could ever need on training. exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles.

A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. The free professional trade magazines on offer include: Human Resource Executive. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. Internet.managetrainlearn. Learn! 2010 17. Presentations. Site Home Address: http://www. Corporate Meetings and Call Page 23 of 107 Get the MTL Experience! . Government. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles.Manage. It comes from Business Training Media who offer onsite courses and a big catalogue of training materials. Click. and The Deal. as well as in categories such as Email Address: info@business-marketing. and www.

” When you register here you get a free toolkit including a meeting planner. and a set of paperclip templates to keep the campaign fresh in your Page 24 of 107 Get the MTL Experience! . Learn! 2010 Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying business. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly e-zine.managetrainlearn. Click. This is what David says: “Cost reduction has been a central focus in most businesses for many years now. a Make It Simple poster. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers. The only way to deal with it is to focus more effort on www. Yet there is one hidden area of cost which has rarely been addressed: Email Address: enquire@businesssimplification. a busy manager‟s complexity audit.businesssimplification. Site Home Address: http://www.

David Straker. The sites include: changing minds. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of www. No need to apologise. Believe. Feel and Do I am full of admiration for the author of this site. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. David apologises that his creations are done in his spare Email Address: contactus@changingminds. Click.managetrainlearn. David.changingminds. second. improvement encyclopaedia. hooked on the thrill of discovery. creating minds. principles. he is first a learning junkie. and thirdly a teacher who loves to pass on the aha‟s of what he knows. techniques. an engineer who needs to connect theory to practice. You‟re what the web‟s all about. and explanations. and business articles. Site Home Address: http://www. Changing Minds How We Change What Others Think. Learn! 2010 19. They probably account for over 3500 web pages of industrialstrength knowledge. quality toolbook.Manage. In David‟s own Page 25 of 107 Get the MTL Experience! .

ideas and resources. use it well!” Summary of Free Resources:  massive network of Email Address: info@citehr. HR. There are 7 networks – Finance. General. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business www. The network now has hundreds of thousands of members from India where it is based to every corner of the world.citehr. and Sales/Marketing. Learn! 2010 20. Click. As Sidhartha says. Legal. Operations. “everything is available to everyone at no charge. When I last looked there were over 50. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory.000 downloadable Page 26 of 107 Get the MTL Experience! . Each is a goldmine of information. Citehr Improving Organisations The CiteMan network is one of my favourite resources. and Jobs.managetrainlearn. Site Home Address: http://www.

Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. As you work your way through the topics. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. Managing yourself better. Learn! 2010 Email Address: info@coaching2grow. You can use it as a standalone coaching tool or as a supplement to working with a live coach. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list. and Influencing a tough boss. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change.managetrainlearn. you can make notes on your thoughts and plans in a Personal Growth Workbook. Working with difficult colleagues. They range from Feedback to Musts and Shoulds and Enemy No Page 27 of 107 Get the MTL Experience! . Click.

and Scorecards. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www. reviews. Surveys. There‟s one of the biggest lists of customer service articles I‟ve seen. In a short visit. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you www. There are tons of great information on this site. Learn! 2010 22. What else? Page 28 of 107 Get the MTL Experience! . Click. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Email Address: info@customerservicemanager. And a series of useful aids. such as Customer Service Job Descriptions. Tests. that people in Poland are the most satisfied with customer service. there‟s a great free magazine and technical document subscription service with 16 products offered. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services.Manage. and that lengthy waiting times are still the top frustration of customers.managetrainlearn.

Site Home Address: http://www. Where you come when you‟re sick of customers. Summary of Free Resources:  newsletter  video previews. “Five Forbidden Phrases”.managetrainlearn. and expertly presented by Nancy herself. Learn! 2010 23. perhaps? No. you‟ll find 16 free previews of the www. to the point. On the link Page 29 of 107 Get the MTL Experience! . it‟s a smashing site run by Nancy Friedman. and “From Curt to Courteous”. Amongst my favourites are: “Exploring the Rudeness Matrix”.com Email Address: info@telephonedoctor. seriously. Click. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. Customer Service Training Deliver Today.Manage. who‟s put together a library of video programmes on customer service. They‟re all hard-hitting.

html Email Address: info@discovery. Now off you go! Summary of Free Resources:  free personality tests. to Perfectionism.Manage. disagree. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. Click. you can succeed no matter what”.managetrainlearn. pop over there). here‟s a true feast. ranging from Your Anger Page 30 of 107 Get the MTL Experience! . agree. through Communications Skills. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). Here‟s an example of what you‟ll face in one of the www. The preamble explains: This test assesses your locus of control orientation and your attribution style. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals. You can get 31 free Basic Personality tests on this site. Procrastination and Type “A” Personality tests. Site Home Address: http://health. so if you want more of the same.discovery. Learn! 2010 24." There are 10 statements with which you strongly disagree. (They‟re all taken from the Queendom site. partially agree/disagree. or strongly agree. the Locus of Control and Arbitration test.

Manage. Payroll. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). Onestep Accounting. Click. and Merchandise Inventory) as a guest and get the first lessons free.managetrainlearn.dwmbeancounter. As well as viewing this free course. You‟ll find links to the Open Office suite of programmes. Site Home Address: http://www. Lazy8 Ledger. He has a nice friendly. Checkmate Plus. and Financial www. There are 7 lessons in the course. Big E-Z‟s free trial version. Dave Marshall‟s Bookkeeping course fits the bill nicely. Learn! 2010 25. you can also sign up for Dave‟s other courses (eg Special Email Address: info@dwmbeancounter. so a good free course on all things accounting is right up my street. reassuring and conversational style. I don‟t feel I‟m being talked down to and there‟s no jargon. Acemoney Lite. covering stuff like Debits and Credits. There‟s another great free service that Dave offers: links to free business software. The General Ledger and Journals. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial Page 31 of 107 Get the MTL Experience! . and many more.

Learn! 2010 Easy Training 26. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. or the procedural.managetrainlearn. Site Home Address: http://www. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York).com Email Address: info@easytraining. as in the awards presentation or retirement www.easytraining. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. and it‟s a unique learning experience. it‟s a great template for a superb presentation. (check out the almost imperceptible presentation techniques that are used). And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation Page 32 of 107 Get the MTL Experience! . It works on many levels.Manage. Click. as in the annual statement to the board. (You guessed: I like it!) Just read it. It‟ll have you smiling to yourself one minute and nodding in agreement the next. It‟s an astonishing testimony to an inspiring leader.

But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”. cartoons. Learn! 2010 Empowering Messages 27.managetrainlearn. there‟s no hope for you! Summary of Free Resources:  audio messages. There are empowering stories. if that doesn‟t brighten your Page 33 of 107 Get the MTL Experience! . Now. Email Address: zev@empoweringmessages. It‟s all about empowerment (aka positivity). and some really inspiring articles. Free Empowerment Chats This is an uplifting site that should put you in a good mood.Manage. Site Home Address: http://www.empoweringmessages. a huge collection of positive news stories. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”.

from home-based businesses to franchises. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. there‟s everything you could possibly need to know on starting a business. As the title implies. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re www. There are ideas galore on what kind of business to make money in.Manage. Learn! 2010 28. And there‟s a hand-holding guide to managing and growing your business. there‟s an A to Z encyclopaedia of small business terms. from finding an attorney to engaging new staff. there‟s heaps of it Email Address: feedback@entrepreneur. For a start. As if all that weren‟t enough. features. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. and Page 34 of 107 Get the MTL Experience! . from raising money to taking time off. Site Home Address: http://www. Click.managetrainlearn.

you‟ll find a treasure-trove of resources for entrepreneurs. At the start of the year.managetrainlearn. and a page of unique resources supplied by contributing experts. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template Email Address: info@evancarmichael. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. articles. Learn! 2010 29. training. advice. On this site. These include videos.Manage. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group. Site Home Address: http://www.evancarmichael. Click. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. there were 348 items. this is the site for Page 35 of 107 Get the MTL Experience! . and advice. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. bios of famous entrepreneurs.

which he calls: “your premier resource for sharpening your negotiating skills”. There are lots of free resources here on negotiating. Site Home Address: http://www. It‟s not hard to see why.everyonenegotiates. Page 36 of 107 Get the MTL Experience! .Manage. Everyone Negotiates YIKES . including a test of your negotiating style.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. But what caught my eye was his list of over 60 short sharp negotiating gambits. for instance. Learn! 2010 30. They‟ll catch your attention too because they‟re very much to the point and www. Who. I‟ll eat my hat. a monthly newsletter. newsletters and collection of negotiation gambits  negotiating style self-assessment. and incisive articles.managetrainlearn. If these gambits don‟t turn you into a powerful deal-maker. Summary of Free Resources:  articles. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your Email Address: info@pbsconsulting.

com Email Address: sean@executivecoachingstudio. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. newsletter  email course for executives.executivecoachingstudio. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat. Beats those long journeys to training courses! Summary of Free Resources:  articles. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”.com www. The 5 parts arrive in succession in your email box and because of Sean‟s Page 37 of 107 Get the MTL Experience! . friendly style are easy to read and easy to absorb. Learn! 2010 31. you get “Making Things Happen”.Manage.managetrainlearn. Click. After the first part which is an Introduction. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. Site Home Address: http://www.

com Email Address: info@executiveplanet. For each country.Manage. Click. and hotel booking. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. making appointments.managetrainlearn. Executive Planet Cross-cultural Training If you do business around the world. this site is an essential companion to your airline tickets. how to address people. what to wear. you‟ll get advice from an expert along with facts about laws. Plus for each country. and etiquette. Site Home Address: http://www. meaning you can register and update articles. Learn! 2010 Page 38 of 107 Get the MTL Experience! . entertaining. The site works like a www. you get advice on: negotiating tactics. Its main feature is a guide to business culture when negotiating in 49 different countries. culture. suitcase. and conversational do‟s and don‟ts.

Negotiation. and Creativity. It has over 100. there are all the categories you could wish for if you are looking to extend or update your knowledge. you‟ll find Leadership. In the Self-Improvement section. Click. Here are a couple of statistics. Presentation. Site Home Address: www. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst.ezinearticles. Change Management. Learn! 2010 33. Communication. run by Christopher Knight. including: Customer Service. And over 25.000 articles (and probably growing all the time). Goal Setting. This site is mind-bogglingly massive. It reviews everything that it archives which means you‟ll get only good stuff. Teambuilding. In the business Page 39 of 107 Get the MTL Experience! . and Top 10 Tips. The list just goes on and Email Address: info@ezinearticles. Motivation. For me. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site. Time Management.managetrainlearn. Coaching.000 authors (also probably growing all the time). the best article directory by far is Ezine Articles.Manage. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites.

Essentially. Site Home Address: http://www.managetrainlearn. Then. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. of Page 40 of 107 Get the MTL Experience! .com www. The one I like most is Fast Take. You can also browse their massive archive of past copies. For a start. But on the site you can see the current edition for free and read selected articles. a directory of businesses in your area (States only unfortunately). Learn! 2010 34. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows. But that‟s nowhere near all they do. Fast Company is a monthly business print magazine that you can subscribe to. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. Fast Company How Smart People Work Fast Company is one of the original business information websites.Manage. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going Email Address: pr@fastcompany. Click. which is a weekly roundup from the Web.fastcompany. mine‟s not there) and Top 10 Bosses From Hell. For those of us too busy to spend every day surfing. a fast feast. you can subscribe to some very useful newsletters. All in all.

this is what I did. you‟d have a huge library of valuable material. and an exercise on identifying employees with talent. As an example. Learn! 2010 35. That took me to a page with 8 big products of which I was able to download samples from 4.fenman. an Induction Toolkit. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. called Danger – Talent Zombies! Thank you.Manage. How to run an Assessment Page 41 of 107 Get the MTL Experience! . Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. Site Home Address: http://www. They are now a formidable presence on the Web. Selection and Induction. I clicked on just one of their 25 categories. www. Fenman! Summary of Free Resources:  huge range of training products with many free samples. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free samples. There‟s so much information that if you downloaded everything that‟s Email Address:

Just pop on over and try them for yourself.managetrainlearn.Manage.firststepstraining. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. www. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before. Learn! 2010 36. I won‟t tell you what you have to do in these games (they‟re far too complicated).com Page 42 of 107 Get the MTL Experience! . First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them. Incidentally. For Email Address: rbenson@firststepstraining. Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. Site Home Address: http://www.

Site Home Address: http://www. Flash games. The questions are the usual range of multiple choice and true or false but the graphics.managetrainlearn. I then got to choose who I wanted to be and who to play against and the game started. There are 6 categories of games: Video games. I gave Quiz show a go and chose Sexual Harassment as my subject. Click.games2train. Certification games. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games. You can try out all of the categories if you have Flash installed. Quiz www. Learn! 2010 37. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes.Manage. Multiplayer Email Address: info@games2train. audio. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing Page 43 of 107 Get the MTL Experience! . I scored quite well and I certainly learnt. and design makes you really believe you‟re on a TV quiz show. and Phone games.

if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. tips. you can see a pie chart of how well you do compared to Page 44 of 107 Get the MTL Experience! . the site offers 10 time tamer tips. When you‟ve allocated your weekly hours. and interesting time management quotes. That‟s. here‟s one from Pace Productivity.getmoredone. In addition to the time tabulator.managetrainlearn. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. sleep and TV and so on. Click. to family. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. some research into the top time wasters.Manage. and research on time management. of Email Address: mark@getmoredone. Learn! 2010 38. Site Home Address: http://www. You can also enter your ideal profile to see where you want to be.

Clarence Birdseye. Site Home Address: http://www. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J. There are brief but fascinating bios of each leader. Did you know. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. but most people will recognize people like Elizabeth Page 45 of 107 Get the MTL Experience! .hbs.managetrainlearn.Manage. for example.html Email Address: Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders. Gilbert Colgate. there will be some unfamiliar names on the list. For non-Americans. and Hugh Hefner. Click. Learn! 2010 Harvard Business School 39.

mackay. It‟s just that he tells such a good Page 46 of 107 Get the MTL Experience! . You just have to read his stuff. Then there‟s the content. Yep.managetrainlearn. (Harvey knows we‟re all curious deep down). Many of these articles kick off with fascinating stories of successful business leaders or managers. I reckon you‟ll learn a lot from this site. And he packs a big message in the shortest possible space. he‟s just a great writer. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). the headings of these articles are immediately grabbable. Learn! 2010 www.Manage. For a start. read the articles on this website. But I keep a special place for Harvey Mackay. Or how about “Say thanks before it‟s just a memory”. Site Home Address: http://www. Finally. There‟s “The heart of education is the education of the heart”. Click. If you want to know what I mean. And then he draws some universal truths out of these stories that help us take home the message. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development Email Address: harvey@mackay. Or “Some squares are really sharp”. Enjoy! Summary of Free Resources:  management articles.

Click. take a look at his other video site and consultancy site. He‟s already got a great present! OK.Manage. Learn! 2010 41. launched his own interactive TV. My Name is Scott website. Many of Scott‟s themes really chime with me. I was going to say that a great future awaits Scott Ginsberg. is a regular columnist.managetrainlearn. Here you‟ll find what must be the biggest selection of articles related to Approachability Email Address: scott@hellomynameisscott. (Apparently. Hello. Another is his comfort around using modern technology to build customer relations.) The theme behind Scott‟s ideas is Approachability. Scott is still young. One of them is the idea that you shouldn‟t create customers. It underlies his Hello. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. My Name Is Scott Stick Yourself Out There In my review of this site. he also has a nametag tattooed on his chest. And then I realised that this isn‟t true. you should create fans. but he has already written 7 Page 47 of 107 Get the MTL Experience! . and has made a brand out of a nametag.hellomynameisscott. If you can‟t get enough of Scott on this site. There are over 700 of them. has a suite of websites.

Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. Learn! 2010 42.humanlinks. Wherever you are. Site Home Address: http://www. a range of audits. thinking skills to job satisfaction) and some general knowledge tests. news and jobs) are a wide set of personality tests. www. a wide range of managerial tests (eg Manager in a Fix).com Page 48 of 107 Get the MTL Experience! . Summary of Free Resources:  management articles  tests  forum.managetrainlearn. use it. links. Click. Amongst the many free goodies on offer here (along with the articles. (from training needs to Email Address: query@humanlinks.

To help you through this wealth of material. Management/Leadership. Communications. As with all About sites.managetrainlearn. Click. They start with 19th Century History and end up with Zoology. the “must reads”. Site Home Address: http://humanresources. Susan takes you through 4 main areas: HR Basics. Summary of Free Resources:  Learning style profile  Free policy samples. checklists and forms  Interview tips  Job descriptions  Free email www. Throughout the channel.Manage.about. and Email Address: info@humanresources. Motivation. there are links to the most popular sections. and the latest updates. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. then you‟re in for a great treat. On the way they tackle Human Resources with guide Susan Heathfield. Employee Recognition. Performance Management. you‟ll find topics on Change Management. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. there are free 5-week email classes. and Success at Page 49 of 107 Get the MTL Experience! . Learn! 2010 Human Resources About… 43. here including “Recruit and Hire the Best”. Managing People.about. Employing People.

a Bullshine generator for producing management www.Manage. and my favourite pirate curse: “What care I. Summary of Free Resources:  bullshine generator. There‟s a swipe at management models. here‟s my favourite cliché: “He was in and out like a yo-yo”. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. For example. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. albeit with a serious Page 50 of 107 Get the MTL Experience! . but great fun. ISMS Babel translator  carparktivity stickers. thou plump. Learn! 2010 44. a list of hilarious workplace clichés. roll of honour and list of “bored” members. Site Home Address: Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief.managetrainlearn. black-spotted pigeonfoot!” Odd.htm Email Address: Isms2002@btinternet. ISMS curser. you can become a member of the institute and learn about the institute‟s history and purpose. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. There‟s a coat of arms (motto: Back to Quo Vadis). Click. For a flavour of each of these. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously.

The other valuable feature is a reading room where you can read excerpts from some of the best management books around. articles and a newsletter. Learn! 2010 45. Site Home Address: http://www. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership Email Address: comments@leadershipnow.managetrainlearn. there‟s a feature called Leadership Page 51 of 107 Get the MTL Experience! .Manage. For a start. Take a daily dip. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. This is a series of short one-minute reads on leadership subjects. But there are 2 features that make this site just a little bit www. Summary of Free Resources:  leadership articles  newsletter  book excerpts.leadershipnow. Click. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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And it‟s hard to argue with that. well V.managetrainlearn. Advertising and Promotion. highly integrated library of management material”.com Page 55 of 107 Get the MTL Experience! . Site Home Address: http://www. And of course when you go elsewhere you have other links to explore. It‟s a real web of www. Summary of Free Resources:  encyclopaedia of management. to General Resources and Related Library Email Address: jalnes@mapfornonprofits. It covers everything in business from A. it has a bias towards non-profit organisations. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. I was astounded then and still am now. the work of one man. a true management help. Click.) Let‟s see what happens when you explore one topic. Then you move through Icebreakers and Group Matters. say Group Skills. Carter calls the site a “complete. Carter McNamara. Learn! 2010 49. It‟s an amazing resource. There doesn‟t appear to be anything left out. You start with an introduction and a set of links to outside sites.Manage. to Z.managementhelp. Volunteers. (By the way.

com www. There are also links to universities. there‟s a massive collection of articles in the Knowledge Bank. To Manage Divine This is nothing short of a management supersite. management publications. Then there‟s an A to Z glossary of management terms. For devilment. Culture. To Manage Divine”) and hand it out to your delegates on your next training course. Where to begin? Well. business Page 56 of 107 Get the MTL Experience! . Email Address: admin@managerwise.Manage. neatly categorised into sections such as Coaching. Learn! 2010 50. Motivation and so on. The one I checked on Motivation has some really well-chosen subjects. Innovation. Manager Wise To Work is Human. Site Home Address: http://www. and employment law sites around the world. portals. you can buy the T-shirt with that slogan on (“To Work Is Human. I selected “Q” and got “Quick Ratio” and “Quality of Work”. Summary of Free Resources:  massive collection of management articles  glossary of management terms. As a bonus.managerwise. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”.

managetrainlearn. Time Management and Training Skills. Site Home Address: http://www. including E-learning courses. Learn! 2010 51. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. Thinking Email Address: eric@managetrainlearn. To help you and your organisation learn these skills. and a library of free e-books. Click.Manage. 1-day Course Plans.managetrainlearn. They range from Appraisal and Assertiveness to Teambuilding. Manuals for Page 57 of 107 Get the MTL Experience! . You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure. Step-by-Step pocketbook guides. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our www. MTL provides a range of online products.

For example. it‟s free.Manage. the theme was Balance.mhmail. Learn! 2010 52. the best bit is.managetrainlearn. Email Address: Page 58 of 107 Get the MTL Experience! . the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes. Other resources on this site include Jeanie‟s guided meditation tapes. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. and the affirmation for the day was “I act with purposeful awareness of equanimity and balance.” It‟s a nice way to do some useful self-improvement each day www. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. Site Home Address: http://www. When I looked. in the week I checked it out.

founder of the Mind Power System. open up your mind. Click. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. This programme shows you how to reach the alpha level of relaxation. creative and deep relaxation.silvaultramindsystem. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”.com Email Address: Page 59 of 107 Get the MTL Experience! . Plus. Go on. and accelerate your own healing. Learn! 2010 53.Manage. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential. an optimal state of being in which your right and left brains are working together and you are in a state of total.managetrainlearn. this is the site to come to. Site Home Address: www. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. pull creative ideas out of thin air. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course.

MindTools. Click.Manage. Here you can learn hundreds of essential management skills.000. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter. There is also a members‟ area. free of helps more than 10. and a forum. for access to all the materials. Site Home Address: Page 60 of 107 Get the MTL Experience! .000 visitors learn the essential skills they need for an excellent career. instantly available Each year. Mind Tools Online management and leadership training. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook. interviews with experts. Learn! 2010 Email Address: info@mindtools. called Career Excellence www.

calendar. is the actual lessons. Now a few years on. It‟s up to you how you might use this information. There are some 34 departments ranging from Aeronautics to Writing Studies. lecture notes and assignments. What you‟ll get on this course is a syllabus. reading references. What you don‟t get. You could be a trainer and use the plan as a structure for your own courses. Site Home Address: http://www. Negotiations and Conflict Resolution. This is how it works. Or you could use the references as the basis for your own self-paced learning. Programmes are courses run in any particular Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. obviously. Learn! 2010 Email Address: info@ocw. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. Other programmes of interest to managers are: Advanced Managerial Communication. It‟s up to you. Listening to the Customer. both in pdf. the Massachusetts Institute of Technology made newspaper www. Let‟s take as an example “Practical Leadership”. and Communications for Management.ocw. here are the results: MIT Page 61 of 107 Get the MTL Experience! .mit. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world. Click.

45 minutes and can be played straight from your PC or an mp3 player. www. The free gift offered on the site comes when you recommend the site to a friend. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Email Address: Page 62 of 107 Get the MTL Experience! . Learn! 2010 56. It lasts all of 25. Site Home Address: http://www.Manage. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers.managetrainlearn. When I did this. Considering what you‟d pay to hear either of these two speakers in person.

National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme. Maybe they have something in mind? Summary of Free Resources:  leadership course. Learn! 2010 57. the different ways to communicate. There‟s good stuff on the qualities that make up a leader. the lessons have universal appeal to managers and leaders in any www. Site Home Address: Page 63 of 107 Get the MTL Experience! . Click. Although it‟s aimed at school governing bodies.html Email Address: and quite a big section on dealing with conflict.managetrainlearn.

Manage.sabonline. After submitting your www. Learn! 2010 Negotiation Enterprises Page 64 of 107 Get the MTL Experience! . you get the correct versions and a Email Address: info@sabonline. Summary of Free Resources:  negotiating skills test. Site Home Address: http://www. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them. All the questions are case studies. Click. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer. which is quite instructive. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to.

Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material.negotiatormagazine.managetrainlearn. in which these two men doubled the size of the USA overnight for the price of $15 million. Site Home Address: http://www. The first was what John calls the King Solomon Maternal Claims Dispute. Two entries are currently topping the list. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried www.Manage. And it‟s all the work of one man. Click. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web. in which King Solomon had to choose between two women who claimed to be the mother of a baby boy. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. Learn! 2010 Negotiator Magazine 59. John Page 65 of 107 Get the MTL Experience! .com Email Address: editor@negotiatormagazine. It‟s absolutely massive. There‟s no fee so it‟s a resource you can wander around at will. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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A nice touch was also that you can bookmark pages and add your own notes. Click. Everything I saw was superbly written and presented. OK. if you‟re a manager who‟s stuck. Empowerment to Violence and Aggression.peoplealchemy. overwhelmed. and if this wasn‟t enough. making mistakes. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. Everything possible is included from 360 Degree Assessments to Diversity. or under pressure (OK. You need answers.Manage. It‟s a great resource and they offer a Free Trial for 15 days. the portal is offered free to charities. who isn‟t?).co.managetrainlearn. This enables you to access the full version and wander all over the place. Oh. then you don‟t need Email Address: www. using their search facility or just going where the mood takes you. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: Learn! 2010 Page 69 of 107 Get the MTL Experience! .

or quick power learning interludes. This site has a huge number of links to different optical illusion sites (though. the rabbit/ Page 70 of 107 Get the MTL Experience! .la. being rather old. Others use the Necker cube. And you can use them in a wide range of change programmes as great icebreakers. And others mix numbers and letters as in the “Is it 13 or B?” www. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them. Site Home Address: http://psych. Summary of Free Resources:  optical illusions.htm Email Address: Acp103@psu.managetrainlearn. They‟re fun to play with or just to work out for yourself. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. and the facing vases/faces. Click. some of the links are now dead). Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme.Manage. Learn! 2010 64. Some trainers use the famous “old hag-young queen” image.

com Email Address: stevemoor@personal-development. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods).personal-development. Say goodnight. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site. So we start with Abstinence. There are nearly 250 articles to choose from. and end up with Wisdom Words and Worry. Site Home Address: http://www. Aaah. steer right through Learning and Page 71 of 107 Get the MTL Experience! . move on to Change and Complaints. Learn! 2010 Personal Development 65. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner www.managetrainlearn.Manage. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. Click. neatly arranged in A to Z fashion according to personal development themes. As an example of the folksy nature of these writings.

audio tapes and top 10 lists. The free goodies include 3 free e-books: Goal-Setting www. Kodiak. He does things that bring him joy and contribute value to others. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter Page 72 of 107 Get the MTL Experience! . Creating Email Address: coach@philiphumbert. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002. Personal Eco-Systems.Manage. and I also like Philip because the most important stuff on his bio is his dog. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. Oh. Learn! 2010 66. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy. Click.managetrainlearn.” Philip shares a lot of his philosophy and ideas on this website of his. Site Home Address: http://philiphumbert. and Making Money.

com www. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. Click. there‟s a lovely relaxing slideshow from Kahlil Gibran. a free 7 Eternal Laws CD. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. then this site will shower you with great motivational Email Address: info@positive-club. Learn! 2010 Page 73 of 107 Get the MTL Experience! . including some classic self-improvement books. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”.positive-club. Site Home Address: http://www. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. a really neat little positive boost trick that only a computer can deliver. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement. And many more besides. In addition. All free.managetrainlearn.Manage. Now if none of these don‟t put you on cloud nine. and a massive dictionary of self-affirming quotations from Abundance through to Youth.

Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my Email Address: editor2007@presentationhelper. Page 74 of 107 Get the MTL Experience! . “Ancient Egyptian Mummification”. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings. and “The Future of the Pork Sausage Market”. seasonal. Site Home Address: http://www. Then there‟s a range of free excellent Powerpoint templates under different headings such as business. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips.Manage. And There are also quick links to the free Powerpoint viewer and trial version of the real thing. and a template www. first off. Topics include What to Wear and Dealing with there‟s some great advice on how to deliver your presentation. told in an easy-to-read.managetrainlearn. funerals and retirements. Where to begin? Well. Learn! 2010 Presentation Helper 68. Next.presentationhelper. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. conversational style.

or the topic. It comprises a collection of 64 models which can be accessed be a search of the model name.Manage. and references. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and Email Address: customer_service@provenmodels.managetrainlearn. you can browse the model book. and Fayol‟s 14 Principles of Management.provenmodels. The models themselves are displayed graphically with details of their characteristics. www. Theory X and Y. the author name. Summary of Free Resources:  Collection of management models Site Home Address: http://www. Click. it can also be of value to those who want to develop their knowledge of management ideas. pros and cons. descriptions. You can add your own comments. Learn! 2010 69. In the top ten of models are favourites like Maslow‟s Hierarchy of Page 75 of 107 Get the MTL Experience! .

Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. These will really motivate you as you walk or drive along. that‟s the person I‟ll always think he is. Click. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari. Site Home Address: http://www. The chief free resource on this site is a collection of audio podcasts. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes).com Email Address: Page 76 of 107 Get the MTL Experience! . but as the name of his bestselling book.Manage. Learn! 2010 70. In all there are nearly 40 broadcasts in the archive.robinsharma.managetrainlearn. Everything he touches seems to turn to www. Page 77 of 107 Get the MTL Experience! . Summary of Free Resources:  audio and video excerpts  articles on negotiating. He‟s practical. and “Money is not as important as you think”. you‟ll also get a set of 23 articles on power www. entertaining. Site Home Address: http://www. Plus. including: “Ask For More”. Click.rdawson. and tells a very good story. “Flinching”. Learn! 2010 Email Address: dawsonprod@aol. This site will show you Roger in action both on audio and video.Manage. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills.

com Email Address: ron@ronkaufman. Click.managetrainlearn. Learn! 2010 Ron Kaufman 72. Both sites will give you access to some of Ron‟s excellent free material. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can Page 78 of 107 Get the MTL Experience! . There are great videos which will show you why Ron is such a draw when www. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. And. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www. a free Customer Service Training Library.ronkaufman. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. as if this wasn‟t enough. He has reached more than 3 million people with his high-energy and high-content presentations.Manage. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”.

Learn! 2010 Page 79 of 107 Get the MTL Experience! .uk Email Address: Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free.managetrainlearn. Click. It‟s run by Jamie Smart who is the author of most of the articles in the tips archive. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind). To get a feel for some of the tips. Site Home Address: http://www. There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP. and “Power chunking”. They‟ll enhance your communications and make you a stronger influencer. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP).saladltd. “Wave goodbye to hesitation”. Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and www.

you can follow up on tags (to see related items).com Page 80 of 107 Get the MTL Experience! . What makes them really outstanding. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. They care about effective training and that means listening to their clients and course participants. On each of the topics in their courses. These range from PRINCE2 to Six Sigma. Learn! 2010 though. Summary of Free Resources:  Free courses from their website  Free monthly www. Click. and Social Media. they offer 13 courses that can be accessed from their website pages. To start off. as well as more familiar management courses. Because they are also promoting their own offline courses.managetrainlearn. or submit a comment of your own. is the range and depth of free resources on their site. they also run a monthly prize competition with the winners receiving a free Site Home Address: Email Address: contact@siliconbeachtraining.siliconbeachtraining. Photoshop. share the topic on your social sites.Manage.

and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses. A great giveaway for training and What makes this more than a training shop. These range from energisers and icebreakers to exercises and teambuilders. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers.managetrainlearn. exercises. games. workbooks. is the wealth of free material on offer. Skills Converged Training Material on Productivity. however. slides. Click. Summary of Free Resources:  Free training resources on Page 81 of 107 Get the MTL Experience! . Learn! 2010 75. These include trainer‟s notes.Manage. You get all the instructions along with the item which are usually well-illustrated. Site Home Address: http://www. all of which can be customised to suit your own particular training needs.aspx Email Address: support@skillsconverged.

Send me to the relaxation couch now. advice and tests on stress Email Address: Learn! 2010 76. And the Directory offers a good set of links to more specialised areas. Click. and stretching. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you www.stressbusting. meditation. There are really interesting articles. Then there is the Stressbusting channel with a variety of short programmes on relaxation. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. Site Home Address: http://www. from Dr Roger Henderson. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. Summary of Free Resources:  Articles. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt. I liked in particular the idea of “Firebreaks” around your busy day.managetrainlearn. or via the type of remedy eg a link to another area or Page 82 of 107 Get the MTL Experience! .co.

these are pretty amazing. Site Home Address: http://www. there‟s a great selection of e-cards that you can send to your contacts too. Success. and powerwords. Success guaranteed. and I forgot. For a start you can download a free CD and MP3 of “The Secret”. But what about the free resources? Well. (and who doesn‟t have some kind of desire for their own success?). The focus on this entire site is success. Learn! 2010 77. Click. in fact. coaching Page 83 of 107 Get the MTL Experience! .bz www. Plus audio programmes. Plus a demo of a Life Organizer that plans your personal Email Address: info@success.Manage. to which you can add your own items. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. Then there‟s an amazing article directory. And email tips.success. quotes. software and videos.managetrainlearn. quotes. then this is the place for Your Path to Success If success is important to you in life.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. Oh. I think.

Click. instant messaging. you can develop your own member pages and connect to others through chat. Site Home Address: http://www. You can access experts in each of these areas. The site has 6 areas: Success Skills.managetrainlearn.selfgrowth. Spirituality. Mental Health. Money and Careers. As an encouragement to participate. Health and Fitness. events. adding an article (50). you can be featured on the site and offered prizes. members can earn user points for all their activity on the site. Once you‟ve Email Address: webmaster@selfgrowth. newsletters. and Lifestyle. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. sets of articles. and www. blogs. a community. and a place to learn. Love and Relationships. It is a resource. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. or simply daily logging in (5).com Page 84 of 107 Get the MTL Experience! . and discussion boards. Learn! 2010 78. As a reward for gathering points. including adding an expert page (100 points).

targetedlearning. Fostering Innovation. The assessment now allows you to devise an Action www. Leading Others. probably because the company is located in Utah. Being the Expert. Serving Others. This is a series of 28 questions about your career objectives and values. The great thing about the site. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop. though. For a start. and Maintaining Balance. Great fun and highly innovative. Learn! 2010 79. Targeted Learning Engaging the Collective Genius of People This is a neat little site. you get the results which score your responses according to one of the following: Gaining Autonomy. Click. it has a landscape website not a down-the-page portrait one. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. is the link to the Making a Difference Email Address: info@targetedlearning. Once you‟ve completed the whole set of questions.managetrainlearn.Manage. Achieving Stretch. And then it uses a mountain Page 85 of 107 Get the MTL Experience! . I scored highest on Gaining Autonomy which for me was spot-on. Ensuring Security.

on Page 86 of 107 Get the MTL Experience! . You can take them on your IQ. www. Summary of Free Resources:  tests and self-assessments. As an example. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. Site Home Address: http://www. and on your personality. on your career choices. on time management. testing.managetrainlearn.Manage. Test Café Brain Tests This is one of the best sites around for taking tests. there‟s a free Brain test that has 32 questions and will take you 12 minutes to Email Address: info@testcafe. Click.testcafe. on teamwork. Learn! 2010 80.

thechangeagent. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change. or. That‟s not all. Summary of Free Resources:  articles on change management. Site Home Address: http://www. It‟s in the form of a spy file. Click. Learn! 2010 81.managetrainlearn. detect change. in her Email Address: patti@thechangeagent. about Patti and her work. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your www. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever Page 87 of 107 Get the MTL Experience! . That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. Let Go”.

Be Entertained. videos. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. Disney Leadership. messaging each other. documents on leadership Site Home Address: Email Address: info@theleadershiphub.Manage. Click. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”.managetrainlearn. This means that leadership experts and practitioners from all over the world can collaborate with each other. documents and other useful tools to share with the rest of the community. and one I particularly like. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. Some of the groups on the site include: Professional Page 88 of 107 Get the MTL Experience! . Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools. emailing within the platform.theleadershiphub. uploading their own video clips. Learn! 2010 82. The site is based on Web 2. Be Inspired. blogs.0 tools with members writing their own leadership www.

end up with “Z-Chart” and “Zenbara”. “Chumbo Chart”. and “Fault Tree Analysis” and. Learn! 2010 The Improvement Encyclopedia 83. Hats off to David for another amazing encyclopaedic resource. and qualitytools (which you‟ll find elsewhere in this book). Summary of Free Resources:  articles on quality and improvement. Site Home Address: This one is “a long list of around 400 items. www. you can start with the “A-O Diagram” and journey through “Bell Curve”. if this is your sort of thing. Click. ranging from original Japanese terminology to Six Sigma frameworks.syque.Manage. each with a page containing descriptions of tools and terms about improvement and quality. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites.” So.htm Email Address: Page 89 of 107 Get the MTL Experience! . a companion to changingminds.

and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”.) What makes the site worth a visit is the special collection of articles on success. There are 62 of them and they‟re all written the way Victor speaks: highly personal. and free e-book on success. Motivation with Intelligent Content This is Victor Gonzalez‟s site.Manage. Click. direct. Email Address: victor@thelogicofsuccess. They range from “My First Trophy”. through “The Winning Mindset of a True Leader”. Victor is an American motivational speaker who is very entertaining.thelogicofsuccess. Read and be entertained! Summary of Free Resources:  video excerpts  articles. a bitter-sweet story of how nobody sees you when you really succeed. Learn! 2010 The Logic of Success 84.managetrainlearn. Site Home Address: http://www. conversational. (You can see him in action on this site in 4 video excerpts. which is summed up as: “never try to win”.com Page 90 of 107 Get the MTL Experience! . and www.

HR. There are Finance. this is as good a place to start as you‟ll find. Site Home Address: http://www. and other categories that will shoot you off to even more resources elsewhere on the Email Address: info@reckliesmp. Which makes this section alone a great research tool.Manage. Summary of Free Resources:  glossary of management terms  articles galore on management. it has a wonderful glossary. Marketing. For a start. Then there are links to Page 91 of 107 Get the MTL Experience! . The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. In fact.managetrainlearn. Learn! 2010 85.themanager. and a Daily Knowledge Special. Click. if you ever need to look something up about management. sending you off in all sorts of explorations. a Knowledgebase. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings.

Dan West. Dear Doc… This is an off-beat work-related website run by William Gorden. Site Home Address: Page 92 of 107 Get the MTL Experience! . Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. Click. such as “Help! I Can‟t Spel”.com www. in “Management Without Logic”. In addition.Manage. Learn! 2010 The Workplace Doctors 86. Here you‟ll find answers to questions that really bother people at work. there‟s a very amusing section that includes: some of the crazy things managers say. and Tina Rowe. Lists to Hang Up at work. “How Can I Combat Tardiness?” and “I Work With A Jerk!”. and a comparison between work and Email Address: danvwest@msn.

Site Home Address: www. Project Life Cycle. TV game shows. Click. Learn! 2010 Page 93 of 107 Get the MTL Experience! . Just go and play! Summary of Free Resources:  games. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman. eg on facilitator characteristics.managetrainlearn. And there‟s a lot of free fun training on the site. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. quizzes. puzzles and guides  training resources. to name just a few. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. and Email Address: thiagi@thiagi. for short).Manage.  trivia puzzles  email games.thiagi. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun.

Click. There is also a huge library of management material. and an update on the world‟s top companies. Unusual and original features of the site are various newsfeeds on management topics.thinkingmangers. Heller is the founder of the magazine.managetrainlearn. Site Home Address: Email Address: Page 94 of 107 Get the MTL Experience! .com www. both outstanding writers. Management Today and de Bono is one of the world‟s leading authorities on creative thinking. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library.Manage. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. As you would expect from two such luminaries. Learn! 2010 Thinking Managers 88. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. there is a wealth of material on this site. Finally. there is a Resources section linking to a big database of other sites and companies. a Media Watch which summarises the headlines of the world‟s top business publications. consultants and thinkers in their own right.

com www. inspire you and wow you with a host of free articles. Site Home Address: http://tickledbylife. comments and much more. interviews. games. discussions. are you tickled by life? Tickledbylife. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short.Manage.php/ Email Address: info@tickledbylife. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the Page 95 of 107 Get the MTL Experience! . provoke you. puzzles. Click. stories. anecdotes.managetrainlearn. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your will surprise you. jokes. Learn! 2010 89.

Manage. If you want to inject more pizzazz into your presentations. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business Page 96 of 107 Get the MTL Experience! . Learn! 2010 90. fun and memorable programs”. Tom Antion Wake ‘Em Up Business Presentations. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations. It‟s huge. and has some very interesting ideas and techniques. Click. It‟s printable online reading but if you want to buy the book you can. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. Site Home Address: http://www.htm Email Address: orders@antion.managetrainlearn. try it. Tom Antion is a business speaker who also runs a range of seminars on other topics. 336 pages long.

Tom Peters. Tom implores us to use these resources. But now of course the cost doesn‟t come into it. www. or the nub of leadership. he shakes up enterprises to re-think what they do. Spread them around. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. Peters is a legend in his own lifetime. or transformational change. For here on Peters‟ site. Have your way with Email Address: info@tompeters. Use them. or dozens more. Years ago. when I was just a humble HR manager. slides and pdfs on Peters‟ thoughts. He is far more than a motivational speaker. Site Home Address: http://www. and more. You can discover what the great man thinks about interviewing excellence. Learn! 2010 Page 97 of 107 Get the MTL Experience! . from seminars in the States. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. Brazil. “Take them. or innovation. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. Plus. the Middle East. I used to think. Romania. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. There are heaps of stuff here. Click.Manage. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru.tompeters. Send them to friends.

Plus. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker.Manage. Site Home Address: http://www. simple to follow and easy to access. seminars and workshops. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers. if you are a UK charity. Communication.managetrainlearn. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers. Learn! 2010 92. A great training resource. you qualify for a free training pack. As well as this service. Customer Care. Summary of Free Resources:  Samples of training materials. whilst remaining www. and Health and Safety. They also provide consultancy and bespoke services. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. including Business Development. Lateral thinkers. Click.aspx Email Address: Trainerbubble provides a huge list of free samples that are ideal for anyone running courses. Page 98 of 107 Get the MTL Experience! .

And that just scratches the surface. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues. and assertive/unassertive preferences. stable/unstable. Heart Intelligence. and Nutrition.Manage. Site Home Address: Email Address: info@trans4mind. Page 99 of 107 Get the MTL Experience! . For starters. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. Learn! 2010 93. there are 3 more free courses on Communications. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. Plus. what you want in life and how to consciously transform your life for the better. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. if that‟s not enough. www.

managetrainlearn. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory. Site Home Address: http://www. organization. and most Page 100 of 107 Get the MTL Experience! . it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. In just a few www. Learn! 2010 Email Address: info@valuebasedmanagement. Nearly every concept on management must be here. It‟s like an internet inside an internet.valuebasedmanagement. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site. Click. change and culture. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame.Manage.. In fact. communication and marketing. valuation and decision making. and leadership and management.. You get what‟s on offer thrown straight in your face.

How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model. Neil or explain on a diagram?” Once you‟ve answered all the case studies. and Kinaesthetic. you‟ll get a page that explains your learning Email Address: flemingn@ihug. Here‟s one of the situations: “You have a problem with your knee. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. Aural.managetrainlearn. tell you. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). This site from New Zealander. Site Home Address: http://www. Discover Your Learning Style VARK stands for Visual. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and Page 101 of 107 Get the MTL Experience! . Learn! 2010 Vark Learning Styles 95. Click. Read/Write.Manage. Email Address: james@wilderdom. or the local scout troop. activities and exercises. Learn! 2010 96. any of which could easily account for half a day‟s training. For me. for any experiential learning course. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. there are all the classic teambuilding games such as Lost At Sea. whether you‟re working with colleges. They can be used. this is a treasure trove of training and if there were such a thing. I could happily spend hours on this site. For example. Survival On The Moon. www. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. corporate managers. And trust activities such as Sherpa Walk and Human Ladder. If you really want to push the boat Page 102 of 107 Get the MTL Experience! . Site Home Address: http://www. and Nuclear Holocaust. or adapted.wilderdom. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom.

workforceonline. Page 103 of 107 Get the MTL Experience! . a forum. topic www. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. Learn! 2010 97. Site Home Address: http://www. there were articles. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything. Click. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management. Then there are all sorts of additional free features. a Dear Workforce agony Email Address: tjohnson@workforceonline.Manage. When I last looked. and cartoons.managetrainlearn. a news poll. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum.

then so has someone else who now has an answer. Bullying.managetrainlearn. There are over 1200 articles and resources to choose from with headings like Bad Bosses. It‟s based on the idea that all workplace problems are caused by people and Email Address: info@workworries. if you‟ve had a problem. The original feature that I like about this website is the Vault. Learn! 2010 Page 104 of 107 Get the MTL Experience! . Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. and Office Politics. then Work Worries is the place to visit. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them www. Site Home Address: http://www. Click.Manage. There‟s also a discussion forum where you can let off steam.

an office based in Vietnam. Performance Email Address: Karen@xageconsulting. Titles include: The Definitive Book of Body Language. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. English Brainstormers. Job Analysis. Training and Development. Leadership and Page 105 of 107 Get the MTL Experience! .managetrainlearn. and The Psychologist‟s Book of Personality Tests. Recruitment. HR Planning. The free downloadable library on the site is the real www. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. Don‟t Guess Your Way to Success. It is run by Karen Davies and Gary Malcolm with. unusually. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. Click. Learn! 2010 99.Manage. Here you‟ll find a huge list of books under different categories such as HRM.xageconsulting. A large number of the books are MBA notes. Policy and Procedures. Assessment Centres. It‟s a true management library. and Teambuilding.

Zig Ziglar is a motivational speaker and trainer. much like many of the others in this book. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. You don‟t easily forget the name or the clever way in which he uses the name as a brand. then you can‟t do much better than copy Zig.Manage. his short training courses are called Ziggets.managetrainlearn. What sets him apart from the rest is that he knows how to stand out. Site Home Address: http://www. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. and every day there is a new Zig Quote of the Day. For example.. Fleas and Pump Handles” when you sign up for the Email Address: info@zigziglar. Click. and all you‟ve got going for you is you. including a self-talk card and a performance planner. There are a few great free offerings to be found as well. But if you want to find out how to turn yourself into a distinctive Page 106 of 107 Get the MTL Experience! . Learn! 2010 100. his forum is called Ask Zig!!.

com www. Here you can learn about the 20 skills you’ll need for success in the 21st Century.managetrainlearn.managetrainlearn. For a very special learning visit http:/ww. subscribe to our weekly newsletter. and much more. get instant downloads of FREE products. visit our website at http://www. get your surprise bonus gift. enter our prize Page 107 of 107 Get the MTL Experience! . Click. For more digital publications on management and personal development.Manage. Learn! 2010 Thank you for reading and using this book. This is learning like you always dreamed it could be.

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