Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

33 28. 26. 34. Accel-Team 11 6. Basic Learning Systems Inc 17 12. Anecdotage 15 10. 35. 20 15. Click. 30. 1000Ventures 7 2. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. 18 Better Workplace Now 13. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. A Better Workplace 9 4. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 Page 4 of 107 Get the MTL Experience! . Action Leadership 12 7. 24 19. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. Customer Service Training 29 24. 17. 29. Accelerated Learning 10 5. 12Manage 8 3. 20.managetrainlearn. 33. All Business 14 9. Big Dog and Little Dog's Bowl of Biscuits 19 14. Executive Coaching Studio 37 32. 36. 27. Aimm Consulting 13 8. 16. 37.Manage. Customer Service Manager 28 23. 21. Discovery Health Channel 30 25. Be a Better Manager 16 18.

75. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success.managetrainlearn. 72. Page 5 of 107 . 55. 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 68. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. Human Resources About… 49 44. 50. Learn! 2010 38. 76. 47.Manage. 54. 39. 67. 45 40. 63. 74. 62. Click. 54 49. 64 59. 52. 70. 69. 48. 46. 51. My Name Is Scott Human Links 48 58. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 77. 61. 64. 70 65. 73. 53. 56. 71 66. Institute of Silly and Meaningless Sayings 50 45. 47 42. National School Board Association 63 www. 78. 41. 71.

86. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. 85. 97. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. 88. The Improvement Encyclopedia 89 84. Click. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. 92 87. 100.managetrainlearn. 96. 98. Learn! 2010 80. 89. 92. Value-Based Management 100 Page 6 of 107 Get the MTL Experience! . 91. 81. 90. 93. 99.Manage. 82.

It links to two of his other sites at www. And lots of fascinating original stuff too. Everything.1000ventures. It reminded me of an interactive mind map. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to Page 7 of 107 Get the MTL Experience! . Click. In fact. It‟s sure to brighten up your and www. connections and advice Site Home Address: http://www.Manage. Learn! 2010 1. Don‟t ask me what‟s here because the answer is. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed in. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”.com www. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original Email Address: I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”.managetrainlearn.

models and theory. This site is a formidable resource. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links.12manage. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is Email Address: info@12manage. there‟s also a management news section giving links to all the latest management gossip. When I last looked there were over 1500 easy-to-access entries. and Korean). I thought it was because you can translate any page into any one of 12 languages (including Arabic. Learn! 2010 2.Manage. the chances are the number is much higher by now. Since you can add your own entries to the dictionary. At first. a list of courses being run (to which you can add your own).com www. Click. Japanese. Chinese. At its core is an A to Z dictionary of management methods. and a forum. It‟s like an internet in an internet just for managers. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”.com Page 8 of 107 Get the MTL Experience! . Site Home Address: http://www. In addition to the dictionary. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality.managetrainlearn.

It‟s not fancy. Learn! 2010 3. and dysfirmations. colourful. but it is full of great content for anyone interested in making their workplace a better place. (my pick of which is the phrase: “That is so not going to happen”).html. Then there are Page 9 of 107 Get the MTL Experience! . and “Measuring the Mirth”. describe_coworkers. Site Home Address: http://www. “Nature‟s Leadership Lessons”. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). Where to start? Well. or trendy. senseless acts of immaturity (eg “Skip rather than walk”). But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit.html to the site address)  massive list of resource Email: info@abetterworkplace. tips.Manage. Click. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. Daniel lists the things you shouldn‟t say at work. there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”. and tools sections.

eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. It did! Summary of Free Resources:  learning style profile. Accelerated Learning Free Learning Styles Test This is a lovely site. Bodily. Learn! 2010 4.managetrainlearn. I know that I am linguistic and so was curious to see whether the test would come out right. The questions are all straightforward. Click. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you Page 10 of 107 Get the MTL Experience! .com Email Address: www. Musical. Inter-personal. Site Home Address: http://www.acceleratedlearning.Manage. Intra-personal. Visual. (Linguistic. and Naturalistic). It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. Mathematical.

Summary of Free Resources:  pdf articles on coaching. and Interpersonal relations. One thing that‟s a bit different here is a set of Checklists. self-appraisal. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation. plus some well-presented explanations of time Page 11 of 107 Get the MTL Experience! . and employee development. Machine utilization. and coaching. Learn! 2010 5.accel-team. did you know that the base of this huge structure is only 7 inches from being a perfect square?). There‟s a history of employee productivity that will take you all the way back to the Pyramids. motivation. Then there are detailed features on teambuilding. Click. Space www.Manage. (For example. Site Home Address: http://www. They include Time Email Address: sales@accel-team. Accel-Team Advancing Employee Productivity There are some nice features on this site.managetrainlearn.

Summary of Free Resources:  insightful leadership articles. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t. Yes. www. For me.actionleadership. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for Page 12 of 107 Get the MTL Experience! . unlike management which involves simply the care and feeding of the organisational elephant. see every leadership challenge as a way of having people increase their knowledge. and leadership abilities. courage. Email Address: brent@actionleadership.managetrainlearn. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles. And that‟s why I think I like Brent Filson. I‟m not too sure exactly why I like his writing.” I like the concept that management trainers and management training should be kind. “From now on. I‟d willingly jump through hoops if he asked me. Learn! 2010 6. And to cultivate that perspective you need kindness. Here Brent makes the point that. Site Home Address: http://www. leadership makes the elephant jump. tenacity. He goes on.Manage.

Motivation. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. Learn! 2010 7. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other Email Address: webmaster@aimmconsult. Site Home Address: http://www. which are great starting points for further self-development. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. You‟re offered some examples of “always doing” this.aimmconsult.managetrainlearn. or “rarely doing” this. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. The final score will give you a feedback on areas such as Page 13 of 107 Get the MTL Experience! . Then you score yourself.Manage. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. www. and Conveying Credibility.

And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. blogs. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Email Address: info@allbusiness. All Business Champions of Small Business This is an amazing site for anyone running a small business. There‟s everything you could possibly need to help you run an efficient Page 14 of 107 Get the MTL Experience! . including employment and HR and business plans.Manage. Of course. Learn! 2010 8. guides and tips. many of the products on the site are only available through purchase. but there is a huge amount of free material. that‟s one million!) articles. And sure enough there it was.managetrainlearn. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. There are news reports. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. One in a million.allbusiness. Site Home Address: http://www. There‟s advice on managing every aspect of your business. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and www. Click.

Fortunately. Funny Stories If you‟re looking for an amusing story to add to a presentation.Manage. the database came up with 493 stories. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms.managetrainlearn. Now. name or keyword. then this is the place to visit. Anecdotage Famous Page 15 of 107 Get the MTL Experience! . partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun). Site Home Address: http://www. or just to entertain friends at the pub. When I keyed in “Business”. www. perhaps more than you‟ll ever need to get to grips with. He sold over 2 million. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories.anecdotage. there‟s a useful search button that allows you to fine-tune your search according to a category. illustrate a learning point. aphorisms. How about this one pulled out at random? It‟s about Japanese businessman. It‟s absolutely crammed with anecdotes. and amusing stories. Learn! 2010 Email Address: editor@anecdotage.

Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. If you register and log in. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas.Manage. These are: Strategy. In the same way. you can build your own personal collection of checklists. Physical Resources.managetrainlearn. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. Seize Opportunities. Processes. Be a Better Manager Solve Problems. Information. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. This website is particularly useful for managers in the UK. showing how learning a skill related to levels of performance. Click on any of these and you get a selection of links. There are also links to local resources around the Page 16 of 107 Get the MTL Experience! .com Email Address: info@beabettermanager. Lastly. and Financial Resources.beabettermanager. Click. People. It has 15 questions and delivers immediate feedback. Learn! 2010 10. It provides a list of industry sectors with links to their Skills Council. Click on a link and you get a diagram with individual lists of do‟s and don‟ts.

a business communications company run by Gloria Pincu. Click. it doesn‟t exactly test your comprehension. I made it to 354.managetrainlearn.htm to the site address)  weekly business writing tips. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per Page 17 of 107 Get the MTL Experience! . Do You Know Your Reading Speed? If you want to find out how quick you Email Address: gloria@basic-learning. Note where you got to. Site Home Address: http://www. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. Learn! 2010 Basic Learning Systems Inc 11. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest.basic-learning. Of course. then spare a minute or two for this easy test from Basic Learning Systems Inc. For the record. you‟ll find out your reading speed. and hey presto.

Manage. to thrive.” Yea. “value-added”. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index. Tom‟s aim is to create better workplaces. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. to compete. This is a card of 25 squares on which is printed a buzzword eg “empower”. Site Home Address: http://www.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. Learn! 2010 www. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. “envision”. Click. Imagine the sense of mission and spirit of fun. Imagine its ability to attract and retain talent. Where people eagerly use their brainpower. Imagine the innovative power of such an organization. Where kindness Email Address: webmail@tomterez. Where teamwork comes naturally. Imagine its passion for serving Page 18 of 107 Get the MTL Experience! .

By the way. But the one feature I remember from years ago when I first came across this site. leadership and knowledge. the learning process. It‟s still as good as ever. It‟s a massive resource and a lot of it is original. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning. Site Home Address: http://www. definitions of learning terms. Don has a big German shepherd dog and a smaller companion. Amongst the goodies are: current training news.nwlink. It‟s the best around. Summary of Free Resources:  a massive resource on performance.Manage. and performance management. the art and science of leadership. in case you‟re wondering about that title. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. Click. is The History of Training. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. Email Address: www. and still look Page 19 of 107 Get the MTL Experience! .

I learnt how to use my body language at job interviews. The Basics. why mobile phone shop staff don‟t use desks. Personal Interaction. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: www. relaxed stance. Gender Differences. Practical Applications. Learn! 2010 14. Click.bodylanguageexpert. There are 7 topic areas: Ask Our Experts. and friendly gesture. and The Business World. and how to convey sincerity and warmth with my face and gestures. So. in one tour of this Cue: open smile. Parenting Email Address: janem@bodylanguageexpert. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new Page 20 of 107 Get the MTL Experience! .

You can play Bumper Cows. to be honest. the thing that always draws me back to this site is its collection of Brain Teasers. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain. There‟s a weekly brain bender to test your knowledge (which I got wrong!).com www. such as why you conceive a word in one part of your brain and utter it from another.Manage. Sound Sequence or Dunk Tank. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head).com/ Email Address: Page 21 of 107 Get the MTL Experience! .positscience. Then you can view nicely-designed animations which uncover what goes on in your brain. Click.managetrainlearn. quiz. brain teasers. A to Z glossary  animations  free half hour online course. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. brain games. Site Home Address: http://brainconnection. Learn! 2010 15. and a set of 29 images that dissect the brain as if you were there with a scalpel! But. illusions. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long.

feedback Email Address: ac@alanchapman. It even has a graphology test. the tree swing cartoons. exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site.Manage. time management planners. explaining how to read personality from your Page 22 of 107 Get the MTL Experience! . It‟s absolutely huge and covers everything you could ever need on training. multiple intelligence tests  training models  and much more too numerous to mention.businessballs. and Aesop‟s fables. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. Shall I go on? I‟ve barely scratched the surface. management and business.managetrainlearn. models like those from Maslow. Site Home Address: http://www. And templates of resignation letters. quizzes. But while others charge for a fraction of what‟s www. this is all free. McGregor and McLelland. Learn! 2010 16. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. and not so familiar. induction training checklists. appraisal forms. Click. It has all the familiar. a glossary of training terms. Where Alan got the time from to produce all this beats me. as well as in categories such as Education. Call Centre. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. Click.managetrainlearn. It comes from Business Training Media who offer onsite courses and a big catalogue of training Page 23 of 107 Get the MTL Experience! . Learn! 2010 Email Address: www. Corporate Meetings and Incentives.Manage. and Transportation. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. The free professional trade magazines on offer include: Human Resource Executive. and The Deal. Internet. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. Site Home Address: http://www. Presentations.

au www. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly e-zine.businesssimplification. This is what David says: “Cost reduction has been a central focus in most businesses for many years now. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers. Click. Yet there is one hidden area of cost which has rarely been addressed: complexity.Manage. The only way to deal with it is to focus more effort on simplicity. Learn! 2010 a busy manager‟s complexity audit.” When you register here you get a free toolkit including a meeting Page 24 of 107 Get the MTL Experience! . Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying Email Address: enquire@businesssimplification. a Make It Simple poster. and a set of paperclip templates to keep the campaign fresh in your Site Home Address: http://www.

managetrainlearn. techniques.Manage. Feel and Do I am full of admiration for the author of this site. David Straker. They probably account for over 3500 web pages of industrialstrength knowledge. No need to apologise. and business Page 25 of 107 Get the MTL Experience! . David apologises that his creations are done in his spare time. Believe. hooked on the thrill of discovery. Learn! 2010 19. improvement encyclopaedia. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines. quality toolbook. Changing Minds How We Change What Others Think. You‟re what the web‟s all www. principles. In David‟s own words. David. an engineer who needs to connect theory to practice. and thirdly a teacher who loves to pass on the aha‟s of what he knows. and explanations. he is first a learning junkie. Site Home Address: Email Address: contactus@changingminds. creating minds.changingminds. The sites include: changing minds. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. second. Click.

It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management. Click. Legal. and Jobs. General. Each is a goldmine of information. As Sidhartha says. There are 7 networks – Finance. The network now has hundreds of thousands of members from India where it is based to every corner of the Page 26 of 107 Get the MTL Experience! . HR. “everything is available to everyone at no charge. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. Citehr Improving Organisations The CiteMan network is one of my favourite resources. When I last looked there were over www. and Sales/ Email Address: info@citehr.000 downloadable resources. Learn! 2010 20. Site Home Address: http://www. use it well!” Summary of Free Resources:  massive network of management. Operations. ideas and resources.

One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading www.coaching2grow. you can make notes on your thoughts and plans in a Personal Growth Workbook. Working with difficult colleagues. Click. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. As you work your way through the topics. You can use it as a standalone coaching tool or as a supplement to working with a live coach. They range from Feedback to Musts and Shoulds and Enemy No Page 27 of 107 Get the MTL Experience! . and Influencing a tough boss. Learn! 2010 21.managetrainlearn. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers. Managing yourself Email Address: info@coaching2grow.

managetrainlearn.customerservicemanager. Tests. and that lengthy waiting times are still the top frustration of customers. And a series of useful aids. Surveys. such as Customer Service Job Descriptions. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. There‟s one of the biggest lists of customer service articles I‟ve seen. In a short visit. What else? Well. there‟s a great free magazine and technical document subscription service with 16 products offered. Click. Learn! 2010 Email Address: Page 28 of 107 Get the MTL Experience! . articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. reviews. There are tons of great information on this site.Manage. that people in Poland are the most satisfied with customer service. and www.

managetrainlearn. They‟re all Page 29 of 107 Get the MTL Experience! . Learn! 2010 23. seriously. Site Home Address: http://www. Customer Service Training Deliver Today. it‟s a smashing site run by Nancy Friedman. who‟s put together a library of video programmes on customer service. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. On the link below. Summary of Free Resources:  newsletter  video Email Address: info@telephonedoctor.Manage. and “From Curt to Courteous”. Click. “Five Forbidden Phrases”. you‟ll find 16 free previews of the videos. to the point. and expertly presented by Nancy herself. Where you come when you‟re sick of www. Amongst my favourites are: “Exploring the Rudeness Matrix”. perhaps? No.

(They‟re all taken from the Queendom site. You can get 31 free Basic Personality tests on this site.Manage. Click. Here‟s an example of what you‟ll face in one of the set. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals. ranging from Your Anger www. or strongly agree. Now off you go! Summary of Free Resources:  free personality tests. you can succeed no matter what”. disagree. so if you want more of the same.html Email Address: info@discovery. pop over there). through Communications Skills. here‟s a true feast. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). agree. partially agree/ Page 30 of 107 Get the MTL Experience! . Site Home Address: http://health. Learn! 2010 24. the Locus of Control and Arbitration test. to Perfectionism. The preamble explains: This test assesses your locus of control orientation and your attribution style. Procrastination and Type “A” Personality tests." There are 10 statements with which you strongly Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments.discovery.

Manage.dwmbeancounter. Dave Marshall‟s Bookkeeping course fits the bill nicely. As well as viewing this free course. Onestep Accounting. Lazy8 Ledger. Site Home Address: http://www. Learn! 2010 25. and Financial Statements. Acemoney Lite. and many more. covering stuff like Debits and Credits. He has a nice friendly. Payroll. There‟s another great free service that Dave offers: links to free business software. I don‟t feel I‟m being talked down to and there‟s no jargon. reassuring and conversational style. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. The General Ledger and Journals. you can also sign up for Dave‟s other courses (eg Special Email Address: info@dwmbeancounter. and Merchandise Inventory) as a guest and get the first lessons free. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). Big E-Z‟s free trial version. You‟ll find links to the Open Office suite of Page 31 of 107 Get the MTL Experience! . Click. There are 7 lessons in the www. Checkmate Plus. so a good free course on all things accounting is right up my street.managetrainlearn.

Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. Site Home Address: http://www. or the procedural.Manage. www. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual.easytraining. (You guessed: I like it!) Just read Page 32 of 107 Get the MTL Experience! Email Address: info@easytraining. (check out the almost imperceptible presentation techniques that are used). It works on many levels. as in the annual statement to the board. as in the awards presentation or retirement bash. and it‟s a unique learning experience. It‟s an astonishing testimony to an inspiring leader. Learn! 2010 Easy Training 26. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. it‟s a great template for a superb presentation. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York). It‟ll have you smiling to yourself one minute and nodding in agreement the next.

Site Home Address: http://www. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. Learn! 2010 Empowering Messages 27. a huge collection of positive news stories. Click.empoweringmessages. if that doesn‟t brighten your day. Page 33 of 107 Get the MTL Experience! .com www. Free Empowerment Chats This is an uplifting site that should put you in a good Email Address: zev@empoweringmessages. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”. There are empowering stories. there‟s no hope for you! Summary of Free Resources:  audio messages. Now. and some really inspiring articles.managetrainlearn. It‟s all about empowerment (aka positivity).Manage.

entrepreneur.Manage. Site Home Address: http://www. As if all that weren‟t enough. there‟s heaps of it here. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after. For a start. As the title www. Email Address: feedback@entrepreneur. and magazine. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. from home-based businesses to franchises. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. from raising money to taking time Page 34 of 107 Get the MTL Experience! . there‟s an A to Z encyclopaedia of small business terms.managetrainlearn. And there‟s a hand-holding guide to managing and growing your business. Learn! 2010 28. There are ideas galore on what kind of business to make money in. from finding an attorney to engaging new staff. Click. there‟s everything you could possibly need to know on starting a business.

Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. there were 348 items. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group. bios of famous entrepreneurs.managetrainlearn. and a page of unique resources supplied by contributing experts. Page 35 of 107 Get the MTL Experience! . Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. you‟ll find a treasure-trove of resources for www. this is the site for you. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. Site Home Address: http://www. articles. Learn! 2010 29.Manage. On this site. Email Address: info@evancarmichael. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. Click. These include videos. At the start of the year. and advice.

You’ve Got To Be Kidding This is Peter Barron Starks‟ site. for instance. But what caught my eye was his list of over 60 short sharp negotiating Page 36 of 107 Get the MTL Experience! . Learn! 2010 30. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. If these gambits don‟t turn you into a powerful deal-maker. newsletters and collection of negotiation gambits  negotiating style self-assessment. There are lots of free resources here on negotiating. Click. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse.everyonenegotiates. and incisive www. It‟s not hard to see why. I‟ll eat my hat.Manage. Summary of Free Resources:  articles. They‟ll catch your attention too because they‟re very much to the point and memorable. which he calls: “your premier resource for sharpening your negotiating skills”. Who. Site Home Address: http://www. a monthly Email Address: info@pbsconsulting. Everyone Negotiates YIKES . including a test of your negotiating style.managetrainlearn.

Click.Manage. you get “Making Things Happen”. After the first part which is an Introduction. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. newsletter  email course for executives. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. friendly style are easy to read and easy to www. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat. Site Home Address: http://www.executivecoachingstudio. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives” Page 37 of 107 Get the MTL Experience! .com Email Address: sean@executivecoachingstudio. Learn! 2010 31. Beats those long journeys to training courses! Summary of Free Resources:  articles.

you‟ll get advice from an expert along with facts about laws. what to wear. meaning you can register and update articles. For each country. entertaining. you get advice on: negotiating www. Site Home Address: Page 38 of 107 Get the MTL Experience! . Plus for each country. making appointments. how to address people. Its main feature is a guide to business culture when negotiating in 49 different countries. this site is an essential companion to your airline tickets. Executive Planet Cross-cultural Training If you do business around the world.executiveplanet.managetrainlearn. Learn! 2010 32. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. culture. The site works like a wiki. Click. and hotel Email Address: info@executiveplanet. and etiquette. suitcase. and conversational do‟s and don‟ts.

including: Customer Service. And over 25. Site Home Address: http://www. In the Self-Improvement section. Email Address: info@ezinearticles. and Creativity. This site is mind-bogglingly massive. Time Management. For me.ezinearticles. www. It reviews everything that it archives which means you‟ll get only good stuff. run by Christopher Knight. Negotiation. and Top 10 Tips. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst.000 articles (and probably growing all the time). Learn! 2010 33. It has over 100. In the business section.managetrainlearn.000 authors (also probably growing all the time). Motivation. Change Management. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site. the best article directory by far is Ezine Articles. Teambuilding. you‟ll find Leadership. there are all the categories you could wish for if you are looking to extend or update your knowledge. Goal Setting. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. The list just goes on and on. Here are a couple of statistics. Page 39 of 107 Get the MTL Experience! . Presentation.

But on the site you can see the current edition for free and read selected www. Essentially. The one I like most is Fast Take. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. which is a weekly roundup from the Web. Fast Company How Smart People Work Fast Company is one of the original business information websites. of course. you can subscribe to some very useful newsletters. Email Address: pr@fastcompany. For those of us too busy to spend every day surfing. All in all. Click.Manage. Site Home Address: http://www. You can also browse their massive archive of past copies. But that‟s nowhere near all they Page 40 of 107 Get the MTL Experience! . Fast Company is a monthly business print magazine that you can subscribe to. For a start.fastcompany. a fast feast. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. a directory of businesses in your area (States only unfortunately). Learn! 2010 34. mine‟s not there) and Top 10 Bosses From Hell.

The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free samples. Recruitment. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. Site Home Address: http://www. I clicked on just one of their 25 categories. There‟s so much information that if you downloaded everything that‟s available.managetrainlearn. How to run an Assessment Centre.Manage. That took me to a page with 8 big products of which I was able to download samples from 4. called Danger – Talent Zombies! Thank Page 41 of 107 Get the MTL Experience! www. this is what I Email Address: service@fenman. you‟d have a huge library of valuable material. They are now a formidable presence on the Web. Selection and Induction.fenman. and an exercise on identifying employees with talent. Fenman! Summary of Free Resources:  huge range of training products with many free samples. Learn! 2010 35. Click. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling an Induction Toolkit. As an example.

For example. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before. Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness Page 42 of 107 Get the MTL Experience! . I won‟t tell you what you have to do in these games (they‟re far too complicated). First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them.firststepstraining. Learn! 2010 36. Click. Just pop on over and try them for yourself. Site Home Address: Email Address: rbenson@firststepstraining. Incidentally.Manage. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original.

Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training www. Click. Flash games. The questions are the usual range of multiple choice and true or false but the graphics. I gave Quiz show a go and chose Sexual Harassment as my subject. There are 6 categories of games: Video games. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games. Quiz Email Address: info@games2train. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. Site Home Address: http://www. and Phone games. You can try out all of the categories if you have Flash installed. audio. and design makes you really believe you‟re on a TV quiz Page 43 of 107 Get the MTL Experience! . Learn! 2010 37. Certification games.Manage. I then got to choose who I wanted to be and who to play against and the game started. I scored quite well and I certainly learnt. Multiplayer games.

and research on time management.getmoredone. Learn! 2010 38. of course.Manage.managetrainlearn. That‟s. you can see a pie chart of how well you do compared to Page 44 of 107 Get the MTL Experience! . if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. to Email Address: mark@getmoredone. You can also enter your ideal profile to see where you want to be. and interesting time management quotes. When you‟ve allocated your weekly hours. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. the site offers 10 time tamer tips. some research into the top time wasters. here‟s one from Pace Productivity. Click. www. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. sleep and TV and so on. Site Home Address: http://www. In addition to the time tabulator.

there will be some unfamiliar names on the list. Site Home Address: http://www. For non-Americans. for example.hbs. Gilbert Colgate. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. Clarence Birdseye. Click.html Email Address: news@hbs. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders. and Hugh Hefner. There are brief but fascinating bios of each leader. Did you know.managetrainlearn. Learn! 2010 Harvard Business School 39. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry Page 45 of 107 Get the MTL Experience! .edu/leadership/database/index. but most people will recognize people like Elizabeth Arden.Manage.

But I keep a special place for Harvey Mackay. Site Home Address: Email Address: harvey@mackay. For a start. Learn! 2010 40. the headings of these articles are immediately grabbable. Or “Some squares are really sharp”. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites. Yep. (Harvey knows we‟re all curious deep down). And then he draws some universal truths out of these stories that help us take home the message. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). I reckon you‟ll learn a lot from this site. If you want to know what I mean. It‟s just that he tells such a good story. And he packs a big message in the shortest possible space. Finally.managetrainlearn.Manage. Enjoy! Summary of Free Resources:  management Page 46 of 107 Get the MTL Experience! . read the articles on this website. Then there‟s the content. You just have to read his stuff. Click. Many of these articles kick off with fascinating stories of successful business leaders or www. he‟s just a great writer. Or how about “Say thanks before it‟s just a memory”. There‟s “The heart of education is the education of the heart”.

) The theme behind Scott‟s ideas is Approachability. Scott is still young. Many of Scott‟s themes really chime with Page 47 of 107 Get the MTL Experience! . He‟s already got a great present! OK. but he has already written 7 books. take a look at his other video site and consultancy www. Learn! 2010 41. And then I realised that this isn‟t true. Hello. is a regular columnist. and has made a brand out of a nametag.hellomynameisscott. you should create fans. has a suite of websites. My Name Is Scott Stick Yourself Out There In my review of this Email Address: scott@hellomynameisscott. There are over 700 of them. Click. launched his own interactive TV. If you can‟t get enough of Scott on this site. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere.Manage. One of them is the idea that you shouldn‟t create customers. Another is his comfort around using modern technology to build customer relations. he also has a nametag tattooed on his chest. It underlies his Hello. My Name is Scott website.managetrainlearn. (Apparently. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. I was going to say that a great future awaits Scott Ginsberg.

humanlinks. a range of audits. a wide range of managerial tests (eg Manager in a Fix). news and jobs) are a wide set of personality tests. links. Amongst the many free goodies on offer here (along with the articles. (from training needs to Email Address: query@humanlinks. thinking skills to job satisfaction) and some general knowledge tests.managetrainlearn. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. Learn! 2010 42. Summary of Free Resources:  management articles  tests  forum. forum. Click.Manage. use Page 48 of 107 Get the MTL Experience! . Wherever you www. Site Home Address: http://www. Email Address: info@humanresources. Motivation. checklists and forms  Interview tips  Job descriptions  Free email classes. On the way they tackle Human Resources with guide Susan Heathfield. Site Home Address: http://humanresources. and the latest updates.about. Performance Management. As with all About sites.managetrainlearn. Employee Recognition. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. the “must reads”. Management/Leadership. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. and Teambuilding. Susan takes you through 4 main areas: HR Basics. Communications. Learn! 2010 Human Resources About… 43. here including “Recruit and Hire the Best”. Managing People. To help you through this wealth of www. and Success at Work. you‟ll find topics on Change Page 49 of 107 Get the MTL Experience! . Employing People. there are links to the most popular sections. Summary of Free Resources:  Learning style profile  Free policy samples.about.Manage. They start with 19th Century History and end up with Zoology. Throughout the channel. then you‟re in for a great treat. there are free 5-week email classes.

Click. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. albeit with a serious purpose. There‟s a swipe at management models.Manage. here‟s my favourite cliché: “He was in and out like a yo-yo”. a Bullshine generator for producing management speak. For a flavour of each of these. There‟s a coat of arms (motto: Back to Quo Vadis).com www. a list of hilarious workplace clichés. ISMS curser.managetrainlearn. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”.btinternet. black-spotted pigeonfoot!” Odd. you can become a member of the institute and learn about the institute‟s history and purpose. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light Page 50 of 107 Get the MTL Experience! . but great fun. thou plump.htm Email Address: Isms2002@btinternet. ISMS Babel translator  carparktivity stickers. Summary of Free Resources:  bullshine generator. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. Learn! 2010 44. roll of honour and list of “bored” members. and my favourite pirate curse: “What care It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. Site Home Address: http://www. For example.

Summary of Free Resources:  leadership articles  newsletter  book Email Address: comments@leadershipnow. But there are 2 features that make this site just a little bit www. Click. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. Take a daily dip. For a Page 51 of 107 Get the MTL Experience! . They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”. This is a series of short one-minute reads on leadership subjects. The other valuable feature is a reading room where you can read excerpts from some of the best management books around.managetrainlearn. Site Home Address: http://www. articles and a newsletter. Learn! 2010 45.leadershipnow. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes. there‟s a feature called Leadership Minute.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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Summary of Free Resources:  encyclopaedia of Page 55 of 107 Get the MTL Experience! . And of course when you go elsewhere you have other links to explore. There doesn‟t appear to be anything left out. (By the way. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. well V. the work of one man. say Group Skills. Then you move through Icebreakers and Group Matters. highly integrated library of management material”. It‟s an amazing resource. Carter McNamara. I was astounded then and still am now. And it‟s hard to argue with that. www. It covers everything in business from A. Learn! 2010 49. a true management help. Site Home Address: Email Address: jalnes@mapfornonprofits. Volunteers.) Let‟s see what happens when you explore one topic. to General Resources and Related Library Links. It‟s a real web of information. Advertising and Promotion. it has a bias towards non-profit organisations. to Z.managetrainlearn. Carter calls the site a “complete. You start with an introduction and a set of links to outside sites.

there‟s a massive collection of articles in the Knowledge Bank. Motivation and so on. and employment law sites around the world. Summary of Free Resources:  massive collection of management articles  glossary of management terms. Site Home Address: http://www. I selected “Q” and got “Quick Ratio” and “Quality of Work”.com www. neatly categorised into sections such as Coaching. The one I checked on Motivation has some really well-chosen Page 56 of 107 Get the MTL Experience! .managerwise. management publications. Where to begin? Well. business schools. Culture. Manager Wise To Work is Human. portals.Manage. Innovation. To Manage Divine This is nothing short of a management supersite. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. There are also links to universities. For devilment. As a bonus. Click.managetrainlearn. To Manage Divine”) and hand it out to your delegates on your next training course. Then there‟s an A to Z glossary of management Email Address: admin@managerwise. Learn! 2010 50. you can buy the T-shirt with that slogan on (“To Work Is Human.

managetrainlearn. Click. Site Home Address: http://www. You can download free evaluation versions of all these products from the site and enjoy them without limit at your Email Address: eric@managetrainlearn. To help you and your organisation learn these skills. and a library of free e-books. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st www. MTL provides a range of online products. Time Management and Training Skills. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our Page 57 of 107 Get the MTL Experience! . Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. 1-day Course Plans. including E-learning courses. Learn! 2010 51. Step-by-Step pocketbook guides. Thinking Skills.managetrainlearn. Manuals for Trainers. They range from Appraisal and Assertiveness to Teambuilding.Manage.

Manage. the best bit www. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. Other resources on this site include Jeanie‟s guided meditation tapes. Learn! 2010 52. and the affirmation for the day was “I act with purposeful awareness of equanimity and balance. Site Home Address: http://www. it‟s free.” It‟s a nice way to do some useful self-improvement each day and. For example. in the week I checked it out.managetrainlearn. When I Email Address: Page 58 of 107 Get the MTL Experience! . Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. Click. the theme was Balance. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes.

and accelerate your own healing. pull creative ideas out of thin air. creative and deep relaxation.managetrainlearn. Click. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. You‟ll learn how to reach deep levels of meditation like a Buddhist Email Address: support@silvaultramindsystem. open up your mind. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”.com www. Mind Power System Free Relaxation Programme This is one of the websites of Jose Page 59 of 107 Get the MTL Experience! . and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course.silvaultramindsystem. Go on. founder of the Mind Power System. Plus. Site Home Address: http://www. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential.Manage. Learn! 2010 53. This programme shows you how to reach the alpha level of relaxation. an optimal state of being in which your right and left brains are working together and you are in a state of total. this is the site to come to.

Learn! 2010 54. There is also a members‟ area. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter.000 visitors learn the essential skills they need for an excellent career. and a forum.Manage. Here you can learn hundreds of essential management skills.managetrainlearn. called Career Excellence Club. interviews with Page 60 of 107 Get the MTL Experience! . Site Home Address: Email Address: info@mindtools. Click. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan www. for access to all the materials. Mind Tools Online management and leadership helps more than 10. MindTools. instantly available Each year. free of charge.000.

ocw. What you don‟t get. here are the results: MIT Opencourseware. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. There are some 34 departments ranging from Aeronautics to Writing Studies. and Communications for Management. You could be a trainer and use the plan as a structure for your own the Massachusetts Institute of Technology made newspaper Let‟s take as an example “Practical Leadership”. Listening to the Customer. Click. calendar. both in pdf. Other programmes of interest to managers are: Advanced Managerial Communication. It‟s up to you how you might use this information. It‟s up to you. lecture notes and assignments.Manage. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world.managetrainlearn. Site Home Address: http://www. Negotiations and Conflict Resolution. Or you could use the references as the basis for your own self-paced learning. Now a few years on. Email Address: info@ocw. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. What you‟ll get on this course is a syllabus. is the actual lessons. Learn! 2010 55. reading references. This is how it Page 61 of 107 Get the MTL Experience! . Programmes are courses run in any particular www.

managetrainlearn. Considering what you‟d pay to hear either of these two speakers in person.45 minutes and can be played straight from your PC or an mp3 player. When I did this. Site Home Address: http://www.Manage. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. The free gift offered on the site comes when you recommend the site to a friend. Click. Learn! 2010 56. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development Email Address: info@mp3motivators. It lasts all of 25.mp3motivators. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Page 62 of 107 Get the MTL Experience! .

Site Home Address: Page 63 of 107 Get the MTL Experience! .Manage. Click. Learn! 2010 57.managetrainlearn. Maybe they have something in mind? Summary of Free Resources:  leadership course. There‟s good stuff on the qualities that make up a leader.nsba. and quite a big section on dealing with conflict. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme. the different ways to communicate.html Email Address: itte@nbsa. the lessons have universal appeal to managers and leaders in any www. Although it‟s aimed at school governing bodies.

Site Home Address: http://www. After submitting your answers. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete Page 64 of 107 Get the MTL Experience! . All the questions are case studies. Email Address: info@sabonline.managetrainlearn. which is quite instructive. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer. Summary of Free Resources:  negotiating skills test.sabonline. Learn! 2010 Negotiation Enterprises www. you get the correct versions and a rationale.Manage.

Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. And it‟s all the work of one man. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. Click. John www. Learn! 2010 Negotiator Magazine 59. Site Home Address: Page 65 of 107 Get the MTL Experience! . in which these two men doubled the size of the USA overnight for the price of $15 Email Address: editor@negotiatormagazine. Two entries are currently topping the list. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out.managetrainlearn. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803. It‟s absolutely massive. There‟s no fee so it‟s a resource you can wander around at will. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web. in which King Solomon had to choose between two women who claimed to be the mother of a baby boy.negotiatormagazine. The first was what John calls the King Solomon Maternal Claims Dispute.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Manage, Click, Learn! 2010


Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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and if this wasn‟t enough. overwhelmed.managetrainlearn. Everything possible is included from 360 Degree Assessments to Diversity. who isn‟t?). then you don‟t need training. using their search facility or just going where the mood takes or under pressure (OK. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each. the portal is offered free to www.peoplealchemy. Page 69 of 107 Get the MTL Experience! . Click. Learn! 2010 63. if you‟re a manager who‟s stuck. This enables you to access the full version and wander all over the place. Empowerment to Violence and It‟s a great resource and they offer a Free Trial for 15 Email Address: enquiries@peoplealchemy. Everything I saw was superbly written and presented. You need answers. making mistakes. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. A nice touch was also that you can bookmark pages and add your own notes. OK.

htm Email Address: Acp103@psu. Some trainers use the famous “old hag-young queen” image. Others use the Necker cube. Site Home Address: http://psych. being rather old. Summary of Free Resources:  optical illusions. the rabbit/duck. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them. And you can use them in a wide range of change programmes as great icebreakers. Click. Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme. some of the links are now dead). and the facing vases/faces. They‟re fun to play with or just to work out for www. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian Page 70 of 107 Get the MTL Experience! Learn! 2010 64. And others mix numbers and letters as in the “Is it 13 or B?” picture. This site has a huge number of links to different optical illusion sites (though. or quick power learning interludes.

Learn! 2010 Personal Development 65.personal-development. As an example of the folksy nature of these writings. Aaah. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”.managetrainlearn. and end up with Wisdom Words and Worry. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software. Site Home Address: Page 71 of 107 Get the MTL Experience! . Say goodnight.Manage. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods). Click. So we start with Abstinence. move on to Change and Complaints. steer right through Learning and www. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site. neatly arranged in A to Z fashion according to personal development themes. There are nearly 250 articles to choose Email Address: stevemoor@personal-development.

He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. and I also like Philip because the most important stuff on his bio is his dog. Oh. and Making Money.Manage. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of Page 72 of 107 Get the MTL Experience! . Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy. Site Home Address: http://philiphumbert. Learn! 2010 Email Address: coach@philiphumbert.” Philip shares a lot of his philosophy and ideas on this website of his. Personal Eco-Systems. Creating www. He does things that bring him joy and contribute value to others. The free goodies include 3 free e-books: Goal-Setting 101. Click. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002. Kodiak. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive. audio tapes and top 10 lists.

com Email Address: Page 73 of 107 Get the MTL Experience! . Click. All www. there‟s a lovely relaxing slideshow from Kahlil Gibran. Now if none of these don‟t put you on cloud nine. Site Home Address: http://www. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. including some classic self-improvement books.Manage.positive-club. In addition. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down.managetrainlearn. a free 7 Eternal Laws CD. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. Learn! 2010 67. a really neat little positive boost trick that only a computer can deliver. then this site will shower you with great motivational literature. And many more besides. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement. and a massive dictionary of self-affirming quotations from Abundance through to Youth.

funerals and retirements. Learn! 2010 Presentation Helper 68. told in an easy-to-read. and a template builder. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. conversational Page 74 of 107 Get the MTL Experience! . you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. and “The Future of the Pork Sausage Market”.presentationhelper. And lastly. first off. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite. Email Address: There are also quick links to the free Powerpoint viewer and trial version of the real thing. Where to begin? Well. Site Home Address: http://www.Manage. “Ancient Egyptian Mummification”. Click.managetrainlearn. there‟s some great advice on how to deliver your presentation. Topics include What to Wear and Dealing with Investors. Then there‟s a range of free excellent Powerpoint templates under different headings such as business.

or the topic. Page 75 of 107 Get the MTL Experience! . you can browse the model book. and references.provenmodels. pros and cons. descriptions. Email Address: customer_service@provenmodels. Learn! 2010 69. In the top ten of models are favourites like Maslow‟s Hierarchy of www. the author name. Summary of Free Resources:  Collection of management models Site Home Address: http://www.managetrainlearn. and Fayol‟s 14 Principles of Management. You can add your own comments. Theory X and Y. The models themselves are displayed graphically with details of their characteristics. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. it can also be of value to those who want to develop their knowledge of management ideas. It comprises a collection of 64 models which can be accessed be a search of the model name.

Site Home Address: http://www. In all there are nearly 40 broadcasts in the archive. These will really motivate you as you walk or drive www. Everything he touches seems to turn to Email Address: al@robinsharma. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. but as the name of his bestselling book. that‟s the person I‟ll always think he is. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes).robinsharma. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. Learn! 2010 70.managetrainlearn. The chief free resource on this site is a collection of audio podcasts. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Page 76 of 107 Get the MTL Experience! .Manage. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. Click.

com Email Address: dawsonprod@aol. “Flinching”.com www. Summary of Free Resources:  audio and video excerpts  articles on negotiating. Learn! 2010 71. and tells a very good story. This site will show you Roger in action both on audio and video. including: “Ask For More”. Click.Manage. entertaining. Plus. you‟ll also get a set of 23 articles on power negotiating.managetrainlearn.rdawson. Site Home Address: http://www. and “Money is not as important as you think”. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills. He‟s Page 77 of 107 Get the MTL Experience! .

There are great videos which will show you why Ron is such a draw when presenting. Learn! 2010 Ron Kaufman 72. a free Customer Service Training Library.managetrainlearn. as if this wasn‟t enough. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. He has reached more than 3 million people with his high-energy and high-content Email Address: Page 78 of 107 Get the MTL Experience! . Both sites will give you access to some of Ron‟s excellent free www. Click. And.

Site Home Address: http://www. and “Power chunking”.managetrainlearn. Learn! 2010 73. They‟ll enhance your communications and make you a stronger To get a feel for some of the Page 79 of 107 Get the MTL Experience! .co.Manage.saladltd. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind). www. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP).uk Email Address: info@saladltd. There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP. “Wave goodbye to hesitation”. Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. It‟s run by Jamie Smart who is the author of most of the articles in the tips archive.

they offer 13 courses that can be accessed from their website pages.Manage. To start off. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline Page 80 of 107 Get the MTL Experience! . though. or submit a comment of your own. they also run a monthly prize competition with the winners receiving a free course.managetrainlearn. Learn! 2010 74. you can follow up on tags (to see related items). Because they are also promoting their own offline courses.siliconbeachtraining. These range from PRINCE2 to Six Sigma. is the range and depth of free resources on their site. Click. share the topic on your social On each of the topics in their www. as well as more familiar management courses. Site Home Address: http://www. Photoshop. What makes them really They care about effective training and that means listening to their clients and course Email Address: contact@siliconbeachtraining. Summary of Free Resources:  Free courses from their website  Free monthly competition. and Social Media.

A great giveaway for training and Page 81 of 107 Get the MTL Experience! .managetrainlearn. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses. Skills Converged Training Material on www. all of which can be customised to suit your own particular training needs.skillsconverged. games. is the wealth of free material on offer. These range from energisers and icebreakers to exercises and teambuilders. These include trainer‟s notes. exercises. workbooks. What makes this more than a training shop. Learn! 2010 75. Click. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. You get all the instructions along with the item which are usually well-illustrated. Site Home Address: http://www.Manage. slides.aspx Email Address: support@skillsconverged. however. Summary of Free Resources:  Free training resources on exercises.

Summary of Free Resources:  Email Address: info@stressbusting.managetrainlearn. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. Then there is the Stressbusting channel with a variety of short programmes on relaxation. There are really interesting articles. I liked in particular the idea of “Firebreaks” around your busy day. Click.Manage. meditation. from Dr Roger Henderson. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt. Learn! 2010 76. or via the type of remedy eg a link to another area or Page 82 of 107 Get the MTL Experience! . and stretching. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. And the Directory offers a good set of links to more specialised advice and tests on stress Send me to the relaxation couch www. Site Home Address: http://www. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress.

Then there‟s an amazing article directory. quotes. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. quotes.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your Your Path to Success If success is important to you in life. in fact. Success.Manage. Plus a demo of a Life Organizer that plans your personal success. Click. to which you can add your own items. Learn! 2010 77. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters. But what about the free resources? Well. I think. And email tips. and powerwords. For a start you can download a free CD and MP3 of “The Secret”. there‟s a great selection of e-cards that you can send to your contacts too. coaching courses. Plus audio programmes.managetrainlearn. and I forgot. these are pretty Email Address: info@success. Page 83 of 107 Get the MTL Experience! . (and who doesn‟t have some kind of desire for their own success?). software and videos. The focus on this entire site is success. Success guaranteed. Site Home Address: www. then this is the place for you.

you can develop your own member pages and connect to others through chat. adding an article (50). you can be featured on the site and offered prizes. Learn! 2010 78.selfgrowth. and discussion boards. sets of articles. Mental Health. and a place to learn. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. It is a resource. You can access experts in each of these Page 84 of 107 Get the MTL Experience! . Love and Relationships. or simply daily logging in (5).managetrainlearn. instant www. including adding an expert page (100 points). Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. Money and Careers. members can earn user points for all their activity on the site. Site Home Address: http://www.Manage. Once you‟ve registered. Health and Fitness. As an encouragement to participate. and products. a community. newsletters. Click. and Lifestyle. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. As a reward for gathering points. blogs. events. Email Address: webmaster@selfgrowth. The site has 6 areas: Success Skills.

For a start. Leading Others.Manage. Click. Ensuring Page 85 of 107 Get the MTL Experience! . This is a series of 28 questions about your career objectives and values. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop. Achieving Stretch. Being the Expert. it has a landscape website not a down-the-page portrait one. Serving Others. I scored highest on Gaining Autonomy which for me was spot-on. probably because the company is located in Utah. Fostering Innovation.targetedlearning. And then it uses a mountain Email Address: info@targetedlearning.managetrainlearn. Learn! 2010 79. though. The assessment now allows you to devise an Action Plan. and Maintaining Balance. you get the results which score your responses according to one of the following: Gaining www. Once you‟ve completed the whole set of questions. is the link to the Making a Difference workshop. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. Targeted Learning Engaging the Collective Genius of People This is a neat little site. Great fun and highly innovative. The great thing about the site.

testcafe. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete. You can take them on your IQ. on time Page 86 of 107 Get the MTL Experience! . Site Home Address: http://www. Click. on teamwork. www. Test Café Brain Tests This is one of the best sites around for taking tests. on your career choices. As an example. on assertiveness. Testing.managetrainlearn. Learn! 2010 Email Address: info@testcafe. and on your personality. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. Summary of Free Resources:  tests and self-assessments.Manage.

Manage. It‟s in the form of a spy file. That‟s not Email Address: patti@thechangeagent. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. Summary of Free Resources:  articles on change management. Let Go”. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope.managetrainlearn. Click. detect change. Site Home Address: http://www. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage Page 87 of 107 Get the MTL Experience! .thechangeagent. about Patti and her work. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. or. in her www. Learn! 2010 81.

and one I particularly like. Email Address: info@theleadershiphub. Some of the groups on the site include: Professional Voice. This means that leadership experts and practitioners from all over the world can collaborate with each other. Disney Leadership. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools.0 tools with members writing their own leadership diaries.managetrainlearn. Learn! 2010 82. messaging each www. uploading their own video clips. videos. blogs. documents on leadership Site Home Address: http://www. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. The site is based on Web Page 88 of 107 Get the MTL Experience! . documents and other useful tools to share with the rest of the community. emailing within the platform.theleadershiphub. Be Inspired. Be Entertained. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community.

com a companion to changingminds. and “Fault Tree Analysis” and. creatingminds. Learn! 2010 The Improvement Encyclopedia 83. “Chumbo Chart”. and qualitytools (which you‟ll find elsewhere in this book).syque.htm Email Address: contactus@syque. Hats off to David for another amazing encyclopaedic resource. each with a page containing descriptions of tools and terms about improvement and quality.managetrainlearn. if this is your sort of thing.Manage. Summary of Free Resources:  articles on quality and improvement. Site Home Address: http://www. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites. you can start with the “A-O Diagram” and journey through “Bell Curve”. ranging from original Japanese terminology to Six Sigma frameworks. Page 89 of 107 Get the MTL Experience! .” So. end up with “Z-Chart” and “Zenbara”. This one is “a long list of around 400 items.

Read and be entertained! Summary of Free Resources:  video excerpts  articles. They range from “My First Trophy”. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”.) What makes the site worth a visit is the special collection of articles on success. There are 62 of them and they‟re all written the way Victor speaks: highly www. through “The Winning Mindset of a True Leader”.com Page 90 of 107 Get the MTL Experience! .thelogicofsuccess. Learn! 2010 The Logic of Success Email Address: victor@thelogicofsuccess. direct. (You can see him in action on this site in 4 video excerpts. a bitter-sweet story of how nobody sees you when you really succeed. and free e-book on success. conversational. and instructive. Site Home Address: http://www. Victor is an American motivational speaker who is very entertaining. Click. Motivation with Intelligent Content This is Victor Gonzalez‟s site. which is summed up as: “never try to win”. newsletter.

themanager. and other categories that will shoot you off to even more resources elsewhere on the Net. a www. and a Daily Knowledge Special. if you ever need to look something up about management. Site Home Address: http://www. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. this is as good a place to start as you‟ll find. Email Address: info@reckliesmp. In fact. HR. Page 91 of 107 Get the MTL Experience! . Summary of Free Resources:  glossary of management terms  articles galore on management. Then there are links to Publications. For a start.managetrainlearn. sending you off in all sorts of explorations. There are Finance.Manage. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. Which makes this section alone a great research tool. Learn! 2010 85. it has a wonderful glossary.

and a comparison between work and prison. and Tina Rowe. Dan West. there‟s a very amusing section that includes: some of the crazy things managers Page 92 of 107 Get the MTL Experience! . in “Management Without Logic”. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say. “How Can I Combat Tardiness?” and “I Work With A Jerk!”. Learn! 2010 The Workplace Doctors www. Here you‟ll find answers to questions that really bother people at work.managetrainlearn. Email Address: danvwest@msn. such as “Help! I Can‟t Spel”. Lists to Hang Up at work. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. Dear Doc… This is an off-beat work-related website run by William Gorden. In addition. Site Home Address: http://www.

quizzes. Just go and play! Summary of Free Resources:  games. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive Email Address: thiagi@thiagi. Click. And there‟s a lot of free fun training on the site. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun. Project Life Cycle.Manage. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Page 93 of 107 Get the MTL Experience! . Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. for short). eg on facilitator characteristics. TV game shows. puzzles and guides  training resources. Learn! 2010 87. to name just a few. and e-learning.thiagi.  trivia puzzles  email www. Site Home Address: http://www.

and an update on the world‟s top companies. a Media Watch which summarises the headlines of the world‟s top business publications. Click. Management Today and de Bono is one of the world‟s leading authorities on creative thinking. both outstanding Email Address: info@thinkingmanagers.thinkingmangers. there is a wealth of material on this site.managetrainlearn. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus.Manage. There is also a huge library of management material. there is a Resources section linking to a big database of other sites and companies. Learn! 2010 Thinking Managers 88. consultants and thinkers in their own right. Unusual and original features of the site are various newsfeeds on management www. Site Home Address: http://www. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Page 94 of 107 Get the MTL Experience! . As you would expect from two such luminaries. Heller is the founder of the magazine. Finally.

com/index. are you tickled by life? Tickledbylife.Manage. stories. discussions. www. provoke you. comments and much more. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short. Cor.php/ Email Address: info@tickledbylife. Site Home Address: http://tickledbylife. inspire you and wow you with a host of free articles. Click.managetrainlearn. jokes. Learn! 2010 89. anecdotes. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your Page 95 of 107 Get the MTL Experience! .com will surprise you. puzzles. interviews.

managetrainlearn. fun and memorable programs”.antion. and has some very interesting ideas and techniques. Tom Antion Wake ‘Em Up Business Presentations. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on Click. If you want to inject more pizzazz into your Page 96 of 107 Get the MTL Experience! . Oh. Tom Antion is a business speaker who also runs a range of seminars on other topics. try it. Learn! 2010 90. It‟s printable online reading but if you want to buy the book you can.Manage. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. 336 pages long. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. It‟s huge. Site Home Address: http://www.htm Email Address: orders@antion.

managetrainlearn. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. and more. Learn! 2010 91. Peters is a legend in his own Page 97 of 107 Get the MTL Experience! . Romania. or dozens more. or innovation. Have your way with them. Plus. Click. I used to think. Brazil. Spain. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. Site Home Address: http://www. Tom Peters. slides and pdfs on Peters‟ thoughts. For here on Peters‟ site. But now of course the cost doesn‟t come into it. the Middle Email Address: info@tompeters. He is far more than a motivational speaker. There are heaps of stuff here. “Take them. from seminars in the States. Spread them around. Use them.tompeters. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. or the nub of leadership. You can discover what the great man thinks about interviewing excellence. he shakes up enterprises to re-think what they do. Tom implores us to use these resources. Years ago. Send them to friends.Manage. when I was just a humble HR manager. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. or transformational change.

and Health and Safety. A great training resource. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers.managetrainlearn. Click. simple to follow and easy to access. As well as this service. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers. Metaphors. seminars and workshops. Customer Care. Lateral thinkers. you qualify for a free training pack. Site Home Address: http://www. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. Summary of Free Resources:  Samples of training materials. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses.trainerbubble. including Business Development. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. Learn! 2010 92. if you are a UK charity.Manage. www.aspx Email Address: customercare@trainerbubble. Communication. They also provide consultancy and bespoke such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Page 98 of 107 Get the MTL Experience! . whilst remaining affordable.

Click. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own www. stable/unstable. And. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues.trans4mind. Heart Intelligence. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. Plus. if that‟s not enough. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website.managetrainlearn. and assertive/unassertive preferences. And that just scratches the surface. Learn! 2010 93. and Nutrition. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”.com Email Address: info@trans4mind. there are 3 more free courses on Communications. what you want in life and how to consciously transform your life for the better. Site Home Address: Page 99 of 107 Get the MTL Experience! .Manage. For starters.

. Nearly every concept on management must be here. www. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame. and leadership and management.valuebasedmanagement. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site. Learn! 2010 94. Site Home Address: http://www. It‟s like an internet inside an internet. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory. and most importantly. organization.. communication and marketing. In fact. change and Page 100 of 107 Get the MTL Experience! . You get what‟s on offer thrown straight in your Email Address: info@valuebasedmanagement. In just a few minutes. valuation and decision making.

tell you. or explain on a diagram?” Once you‟ve answered all the case studies. Page 101 of 107 Get the MTL Experience! .nz which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. Neil Fleming.Manage.managetrainlearn. Learn! 2010 Vark Learning Styles 95. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model. Aural. you‟ll get a page that explains your learning style. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software. and Kinaesthetic. Site Home Address: Email Address: flemingn@ihug. This site from New Zealander. Here‟s one of the situations: “You have a problem with your knee. Discover Your Learning Style VARK stands for Visual. Read/Write.

I could happily spend hours on this site.managetrainlearn.wilderdom. They can be used. Site Home Address: www. Learn! 2010 96. corporate Page 102 of 107 Get the MTL Experience! . or the local scout troop. whether you‟re working with colleges. For example. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. Click. this is a treasure trove of training and if there were such a thing. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. or adapted. If you really want to push the boat out. activities and exercises. Survival On The Moon. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. for any experiential learning course. And trust activities such as Sherpa Walk and Human Ladder. For Email Address: james@wilderdom. there are all the classic teambuilding games such as Lost At Sea. and Nuclear Holocaust. any of which could easily account for half a day‟s training.

com Page 103 of 107 Get the MTL Experience! . Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. a news poll. When I last looked.Manage. a Dear Workforce agony aunt. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management. Click. topic channels. Learn! 2010 www. a forum.workforceonline. and cartoons.managetrainlearn. newsletter. Then there are all sorts of additional free Email Address: tjohnson@workforceonline. Site Home Address: http://www. there were articles. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything.

com www.managetrainlearn.workworries. then so has someone else who now has an answer. Learn! 2010 98. Click. Site Home Address: http://www. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. if you‟ve had a problem.Manage. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out. The original feature that I like about this website is the Vault. There‟s also a discussion forum where you can let off steam. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources. and Office Politics. It‟s based on the idea that all workplace problems are caused by people and that. There are over 1200 articles and resources to choose from with headings like Bad Email Address: info@workworries. then Work Worries is the place to Page 104 of 107 Get the MTL Experience! . Bullying.

It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable Page 105 of 107 Get the MTL Experience! . Job Analysis.Manage. HR Planning. It is run by Karen Davies and Gary Malcolm with. English Email Address: Karen@xageconsulting. and The Psychologist‟s Book of Personality Tests. and Teambuilding. Recruitment. unusually. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. Click.xageconsulting. Policy and Procedures. Learn! 2010 99. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. Training and Development. Don‟t Guess Your Way to Success.managetrainlearn. The free downloadable library on the site is the real draw. Leadership and Management. an office based in Vietnam. Titles include: The Definitive Book of Body Language. Performance Management. Assessment Centres. It‟s a true management library. Here you‟ll find a huge list of books under different categories such as HRM. A large number of the books are MBA notes.

.zigziglar.Manage. Site Home Address: http://www. and all you‟ve got going for you is you. Click. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. Learn! 2010 100. including a self-talk card and a performance planner. and every day there is a new Zig Quote of the Day. his short training courses are called Ziggets. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. There are a few great free offerings to be found as well. What sets him apart from the rest is that he knows how to stand out. Fleas and Pump Handles” when you sign up for the newsletter. much like many of the others in this book.managetrainlearn. Zig Ziglar is a motivational speaker and trainer. his forum is called Ask Zig!!.com www. then you can‟t do much better than copy Page 106 of 107 Get the MTL Experience! . But if you want to find out how to turn yourself into a distinctive brand. For Email Address: info@zigziglar. You don‟t easily forget the name or the clever way in which he uses the name as a brand. Page 107 of 107 Get the MTL Experience! . For more digital publications on management and personal development. and much more. enter our prize quiz. get your surprise bonus gift. visit our website at http://www. Here you can learn about the 20 skills you’ll need for success in the 21st Century. For a very special learning experience. visit http:/ww. get instant downloads of FREE This is learning like you always dreamed it could be. Learn! 2010 Thank you for reading and using this book. subscribe to our weekly newsletter. Click.

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