Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

36. 16. Aimm Consulting 13 8. Click. 12Manage 8 3. Accelerated Learning 10 5. Big Dog and Little Dog's Bowl of Biscuits 19 14. Basic Learning Systems Inc 17 12. A Better Workplace 9 4. 18 Better Workplace Now 13. 20 15. Customer Service Training 29 24. Discovery Health Channel 30 Page 4 of 107 Get the MTL Experience! . Customer Service Manager 28 23. Anecdotage 15 10. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www.managetrainlearn. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. 29. 24 19. 21. Accel-Team 11 6.Manage. 35. 37. 26. 34. Action Leadership 12 7. 20. 33 28. Be a Better Manager 16 18. 27. All Business 14 9. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. 30. 17. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. 1000Ventures 7 2. Executive Coaching Studio 37 32. 33.

My Name Is Scott Human Links 48 Page 5 of 107 . 61. 69. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. National School Board Association 63 www. 73.managetrainlearn. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. 56. 78. 47. 70. 75.Manage. 46. 47 42. Human Resources About… 49 44. Institute of Silly and Meaningless Sayings 50 45. 53. 60. 71. 54. 67. 68. 48. 71 66. 52. 63. 70 65. 55. 76. 62. 41. 74. 72. 45 40. 77. Learn! 2010 38. 64 59. 51. 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 39. 54 49. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 64. Click. 79.

92. 92 87.Manage. 96. 85.managetrainlearn. 82. The Improvement Encyclopedia 89 84. 90. 81. Value-Based Management 100 95. Click. 89. 99. 100. 91. Page 6 of 107 Get the MTL Experience! . 88. 93. 97. 98. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. Learn! 2010 80.

Manage. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed Email Address: Page 7 of 107 Get the MTL Experience! .managetrainlearn. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”. Learn! 2010 1. And lots of fascinating original stuff too. It links to two of his other sites at www. It‟s sure to brighten up your day. Click.1000advices.success360. In fact. connections and advice Site Home Address: there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do.1000ventures. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. Don‟t ask me what‟s here because the answer and www. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas. It reminded me of an interactive mind map. Everything.

Site Home Address: http://www. and Korean).com Email Address: info@12manage. I thought it was because you can translate any page into any one of 12 languages (including Arabic. Japanese. In addition to the dictionary. This site is a formidable resource. models and theory. Chinese. When I last looked there were over 1500 easy-to-access entries. Learn! 2010 2. At its core is an A to Z dictionary of management methods.12manage. At Page 8 of 107 Get the MTL Experience! .managetrainlearn. Click.Manage. there‟s also a management news section giving links to all the latest management gossip. Since you can add your own entries to the dictionary. a list of courses being run (to which you can add your own). the chances are the number is much higher by now. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is www. It‟s like an internet in an internet just for managers. and a forum. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”.

But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. Then there are toolkit. tips.managetrainlearn. (my pick of which is the phrase: “That is so not going to happen”).com Page 9 of 107 Get the MTL Experience! . senseless acts of immaturity (eg “Skip rather than walk”). and dysfirmations.html to the site address)  massive list of resource references. Where to start? Well.html. It‟s not fancy. Click.abetterworkplace. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add Email: info@abetterworkplace. Learn! 2010 3. colourful. or trendy. and tools sections. www. Daniel lists the things you shouldn‟t say at work. and “Measuring the Mirth”. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. but it is full of great content for anyone interested in making their workplace a better place. “Nature‟s Leadership Lessons”. Site Home Address: http://www.Manage.

com Page 10 of 107 Get the MTL Experience! . Intra-personal. (Linguistic. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. Learn! 2010 4. Email Address: als@acceleratedlearning. Click. Accelerated Learning Free Learning Styles Test This is a lovely site. Visual. Bodily. The questions are all straightforward. Musical. It did! Summary of Free Resources:  learning style profile. Site Home Address: http://www.Manage.managetrainlearn.acceleratedlearning. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. www. and Naturalistic). It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. I know that I am linguistic and so was curious to see whether the test would come out right.

and employee development. Site Home Address: http://www. Click. plus some well-presented explanations of time management. Then there are detailed features on teambuilding.Manage. There‟s a history of employee productivity that will take you all the way back to the Email Address: Page 11 of 107 Get the MTL Experience! . Learn! 2010 5. They include Time utilization. and coaching. (For example. self-appraisal. and Interpersonal www. did you know that the base of this huge structure is only 7 inches from being a perfect square?). Summary of Free Resources:  pdf articles on coaching. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation.accel-team.managetrainlearn. Space utilization. Accel-Team Advancing Employee Productivity There are some nice features on this site. One thing that‟s a bit different here is a set of Checklists. motivation. Machine utilization.

Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles. skills. Site Home Address: http://www. and leadership abilities.managetrainlearn. leadership makes the elephant Page 12 of 107 Get the MTL Experience! .” I like the concept that management trainers and management training should be kind.Manage. I‟m not too sure exactly why I like his writing. Learn! 2010 6. tenacity. And to cultivate that perspective you need kindness. courage. He goes on. Summary of Free Resources:  insightful leadership articles.actionleadership. Yes. see every leadership challenge as a way of having people increase their Email Address: brent@actionleadership. “From now on. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance. Here Brent makes the point that. unlike management which involves simply the care and feeding of the organisational elephant. For me. I‟d willingly jump through hoops if he asked me. Click. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟ www. And that‟s why I think I like Brent Filson.

The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. Then you score yourself. which are great starting points for further self-development.aimmconsult. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. The final score will give you a feedback on areas such as Delegation. Site Home Address: Email Address: www. You‟re offered some examples of “always doing” this. or “rarely doing” this. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. Page 13 of 107 Get the MTL Experience! . I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas. and Conveying Credibility. Motivation. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”.managetrainlearn. Learn! 2010 7.

com Email Address: info@allbusiness. but there is a huge amount of free material. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change.managetrainlearn. including employment and HR and business plans. There‟s everything you could possibly need to help you run an efficient business. All Business Champions of Small Business This is an amazing site for anyone running a small business.Manage. Click. blogs.allbusiness. There are news reports. guides and tips. Of course. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. Site Home Address: http://www. that‟s one million!) articles. There‟s advice on managing every aspect of your business. Learn! 2010 8. And sure enough there it www. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. many of the products on the site are only available through purchase. One that particularly caught my eye was a search directory of over 700 business publications containing over one million ( Page 14 of 107 Get the MTL Experience! . One in a million.

partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun).managetrainlearn. How about this one pulled out at random? It‟s about Japanese businessman. and amusing stories. aphorisms. It‟s absolutely crammed with www. then this is the place to visit.anecdotage. name or keyword. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. When I keyed in “Business”. Site Home Address: http://www. or just to entertain friends at the pub. perhaps more than you‟ll ever need to get to grips with. Fortunately. the database came up with 493 stories. Click. Anecdotage Famous People. He sold over 2 Page 15 of 107 Get the MTL Experience! .Manage. there‟s a useful search button that allows you to fine-tune your search according to a category. Funny Stories If you‟re looking for an amusing story to add to a presentation. illustrate a learning point. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. Now. Learn! 2010 Email Address: editor@anecdotage.

If you register and log in. Click. showing how learning a skill related to levels of performance. It provides a list of industry sectors with links to their Skills Council. Processes. Physical Email Address: info@beabettermanager. It has 15 questions and delivers immediate feedback. In the same www. There are also links to local resources around the UK. Information. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas.Manage.managetrainlearn. Seize Opportunities.beabettermanager. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. People. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. These are: Strategy. Learn! 2010 10. you can build your own personal collection of checklists. This website is particularly useful for managers in the UK. Click on a link and you get a diagram with individual lists of do‟s and don‟ts. Lastly. Click on any of these and you get a selection of links. and Financial Page 16 of 107 Get the MTL Experience! . Be a Better Manager Solve Problems.

I made it to 354.basic-learning. a business communications company run by Gloria Email Address: gloria@basic-learning. For the record. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. then spare a minute or two for this easy test from Basic Learning Systems Inc.managetrainlearn. Note where you got to.Manage. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute. Page 17 of 107 Get the MTL Experience! . Site Home Address: www. Of course.htm to the site address)  weekly business writing tips. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest. Do You Know Your Reading Speed? If you want to find out how quick you read. you‟ll find out your reading speed. and hey presto. Learn! 2010 Basic Learning Systems Inc 11. it doesn‟t exactly test your comprehension.

“value-added”. Learn! 2010 12. I‟ll let him take up the story:” Imagine a workplace where everyone is fully Page 18 of 107 Get the MTL Experience! . You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. This is a card of 25 squares on which is printed a buzzword eg “empower”.Manage.betterworkplacenow. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. Tom‟s aim is to create better workplaces. Imagine the innovative power of such an organization.managetrainlearn.” Yea. to thrive. to compete. Where people eagerly use their brainpower. Imagine the sense of mission and spirit of fun. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. Click. Site Home Address: http://www. Imagine its ability to attract and retain talent. Imagine its passion for serving Email Address: webmail@tomterez. “envision”. Where kindness www. Where teamwork comes naturally.

in case you‟re wondering about that title. definitions of learning terms. Amongst the goodies are: current training Email Address: Page 19 of 107 Get the MTL Experience! . The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning. leadership and knowledge. is The History of Training. Don has a big German shepherd dog and a smaller companion. learning. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. Summary of Free Resources:  a massive resource on www. It‟s still as good as ever. By the way. and still look at. the learning process.Manage. the art and science of leadership. Click. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13.nwlink. Site Home Address: http://www. and performance management. It‟s a massive resource and a lot of it is original. But the one feature I remember from years ago when I first came across this site. It‟s the best around.

Learn! 2010 14. relaxed www. The Basics. and The Business Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. Parenting Click. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new Page 20 of 107 Get the MTL Experience! . I learnt how to use my body language at job interviews. Cue: open smile. and friendly gesture. Email Address: janem@bodylanguageexpert.bodylanguageexpert.managetrainlearn. There are 7 topic areas: Ask Our Experts. in one tour of this site. Gender Differences. and how to convey sincerity and warmth with my face and gestures. Personal Interaction. why mobile phone shop staff don‟t use desks. Practical Applications.

Sound Sequence or Dunk Tank.positscience. A to Z glossary  animations  free half hour online course. Click. brain teasers. to be honest. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head).com Page 21 of 107 Get the MTL Experience! .com www.managetrainlearn. Learn! 2010 Email Address: webmaster@positscience. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain. quiz.Manage. Site Home Address: http://brainconnection. the thing that always draws me back to this site is its collection of Brain Teasers. illusions. You can play Bumper Cows. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. such as why you conceive a word in one part of your brain and utter it from another. Then you can view nicely-designed animations which uncover what goes on in your brain. and a set of 29 images that dissect the brain as if you were there with a scalpel! But. There‟s a weekly brain bender to test your knowledge (which I got wrong!). brain games.

But while others charge for a fraction of what‟s Page 22 of 107 Get the MTL Experience! . explaining how to read personality from your handwriting. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. McGregor and McLelland. models like those from Maslow. and not so familiar. induction training checklists. It even has a graphology test. this is all free.businessballs. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. appraisal forms. and Aesop‟s fables. It has all the familiar. And templates of resignation letters. time management planners. exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. Shall I go on? I‟ve barely scratched the surface. Learn! 2010 www.managetrainlearn. Site Home Address: http://www. Click. the tree swing cartoons. It‟s absolutely huge and covers everything you could ever need on training. multiple intelligence tests  training models  and much more too numerous to mention. quizzes. a glossary of training Email Address: ac@alanchapman. Where Alan got the time from to produce all this beats me. management and business. feedback forms.

A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. Call www. Corporate Meetings and Incentives. Presentations.Manage. Internet. Government. and Transportation. It comes from Business Training Media who offer onsite courses and a big catalogue of training Email Address: info@business-marketing. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles.managetrainlearn. as well as in categories such as Education. Site Home Address: Page 23 of 107 Get the MTL Experience! . Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. Learn! 2010 17. and The Deal. The free professional trade magazines on offer include: Human Resource Executive. Click.

businesssimplification. Site Home Address: http://www. Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying business. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers.” When you register here you get a free toolkit including a meeting planner. Yet there is one hidden area of cost which has rarely been addressed: complexity.Manage. a busy manager‟s complexity Email Address: enquire@businesssimplification. Click. and a set of paperclip templates to keep the campaign fresh in your mind. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly e-zine. This is what David says: “Cost reduction has been a central focus in most businesses for many years Page 24 of 107 Get the MTL Experience! . Learn! 2010 a Make It Simple www. The only way to deal with it is to focus more effort on simplicity.

org Email Address: contactus@changingminds. second.managetrainlearn. Changing Minds How We Change What Others Think. Believe. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines. Site Home Address: http://www. improvement encyclopaedia. Page 25 of 107 Get the MTL Experience! . principles. and explanations. Click.changingminds.Manage. and business articles. hooked on the thrill of discovery. David. an engineer who needs to connect theory to practice. and thirdly a teacher who loves to pass on the aha‟s of what he www. Feel and Do I am full of admiration for the author of this site. David apologises that his creations are done in his spare time. Learn! 2010 19. The sites include: changing minds. No need to apologise. They probably account for over 3500 web pages of industrialstrength knowledge. creating minds. quality toolbook. In David‟s own words. You‟re what the web‟s all about. David Straker. he is first a learning junkie.

When I last looked there were over 50. use it well!” Summary of Free Resources:  massive network of management. As Sidhartha says.000 downloadable resources. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management. and Sales/Marketing.managetrainlearn. The network now has hundreds of thousands of members from India where it is based to every corner of the world. Operations. Learn! 2010 Email Address: info@citehr. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. HR. Each is a goldmine of information.Manage. and Jobs. ideas and resources. There are 7 networks – Finance. “everything is available to everyone at no charge. Site Home Address: Page 26 of 107 Get the MTL Experience! . Legal. Citehr Improving Organisations The CiteMan network is one of my favourite resources. Click. General.

and Influencing a tough boss. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for Email Address: info@coaching2grow. you can make notes on your thoughts and plans in a Personal Growth Workbook.coaching2grow. Learn! 2010 21. Managing yourself better. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading www. They range from Feedback to Musts and Shoulds and Enemy No Page 27 of 107 Get the MTL Experience! . Click. Working with difficult colleagues. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers. You can use it as a standalone coaching tool or as a supplement to working with a live coach. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list.Manage. As you work your way through the topics.

Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: Page 28 of 107 Get the MTL Experience! . I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer www. that people in Poland are the most satisfied with customer service. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news.customerservicemanager. Tests. and that lengthy waiting times are still the top frustration of customers. and Scorecards. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals. And a series of useful aids.Manage. Learn! 2010 22. There‟s one of the biggest lists of customer service articles I‟ve seen. such as Customer Service Job Descriptions. reviews. There are tons of great information on this site. In a short visit. there‟s a great free magazine and technical document subscription service with 16 products offered. What else? Well.managetrainlearn. Email Address: info@customerservicemanager. Click.

Learn! 2010 23. Where you come when you‟re sick of www. you‟ll find 16 free previews of the videos. They‟re all Page 29 of 107 Get the MTL Experience! . Amongst my favourites are: “Exploring the Rudeness Matrix”. and expertly presented by Nancy herself. it‟s a smashing site run by Nancy Friedman. “Five Forbidden Phrases”. Click.servicetraining. to the Email Address: info@telephonedoctor. who‟s put together a library of video programmes on customer service. Summary of Free Resources:  newsletter  video previews. On the link below. perhaps? No. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. Customer Service Training Deliver Today. seriously. Site Home Address: http://www. and “From Curt to Courteous”.

"A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation).discovery." There are 10 statements with which you strongly the Locus of Control and Arbitration test. partially agree/disagree. disagree. so if you want more of the same. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals. (They‟re all taken from the Queendom site.html Email Address: info@discovery. agree. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. to Perfectionism. You can get 31 free Basic Personality tests on this site. Click. Learn! 2010 Page 30 of 107 Get the MTL Experience! . you can succeed no matter what”. pop over there). Here‟s an example of what you‟ll face in one of the set. through Communications www.Manage. Now off you go! Summary of Free Resources:  free personality tests. ranging from Your Anger profile. here‟s a true feast. The preamble explains: This test assesses your locus of control orientation and your attribution style. Site Home Address: http://health. or strongly agree.managetrainlearn. Procrastination and Type “A” Personality tests.

Big E-Z‟s free trial version. you can also sign up for Dave‟s other courses (eg Special Journals. reassuring and conversational style. There are 7 lessons in the course. covering stuff like Debits and Credits. Acemoney Lite. Lazy8 Ledger. The General Ledger and Journals. and Financial Email Address: info@dwmbeancounter. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). As well as viewing this free course. so a good free course on all things accounting is right up my street. He has a nice friendly.Manage. Payroll. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software.managetrainlearn. You‟ll find links to the Open Office suite of programmes. Click. Site Home Address: http://www. I don‟t feel I‟m being talked down to and there‟s no jargon. and Merchandise Inventory) as a guest and get the first lessons Page 31 of 107 Get the MTL Experience! . Dave Marshall‟s Bookkeeping course fits the bill www. Learn! 2010 25. Onestep Accounting. Checkmate Plus. There‟s another great free service that Dave offers: links to free business software. and many more.

Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories.easytraining. or the Email Address: info@easytraining. as in the annual statement to the Page 32 of 107 Get the MTL Experience! . and it‟s a unique learning experience. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. it‟s a great template for a superb presentation. Site Home Address: http://www. Click. (check out the almost imperceptible presentation techniques that are used). (You guessed: I like it!) Just read it. It‟s an astonishing testimony to an inspiring leader. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York).Manage. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script.managetrainlearn. as in the awards presentation or retirement bash. Learn! 2010 Easy Training www. It‟ll have you smiling to yourself one minute and nodding in agreement the next. It works on many levels.

cartoons. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”. and some really inspiring articles.Manage. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”.empoweringmessages. Site Home Address: http://www. Page 33 of 107 Get the MTL Experience! .managetrainlearn. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. There are empowering stories. there‟s no hope for you! Summary of Free Resources:  audio messages. a huge collection of positive news stories. Click. Learn! 2010 Empowering Messages 27. It‟s all about empowerment (aka positivity). if that doesn‟t brighten your Email Address: zev@empoweringmessages. Free Empowerment Chats This is an uplifting site that should put you in a good www.

there‟s everything you could possibly need to know on starting a business. As if all that weren‟t enough. from raising money to taking time off. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re Email Address: feedback@entrepreneur. from finding an attorney to engaging new staff.managetrainlearn. For a start.Manage. As the title implies. And there‟s a hand-holding guide to managing and growing your business. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  www. Learn! 2010 28. Site Home Address: http://www. there‟s an A to Z encyclopaedia of small business terms. and Page 34 of 107 Get the MTL Experience! . There are ideas galore on what kind of business to make money in. from home-based businesses to franchises. there‟s heaps of it here. Click. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers.entrepreneur. features.

and advice. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group. Click. Learn! 2010 29. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to Page 35 of 107 Get the MTL Experience! . and a page of unique resources supplied by contributing experts. there were 348 items. At the start of the year.evancarmichael. These include videos. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. Site Home Address: http://www. this is the site for you. bios of famous Email Address: info@evancarmichael. training. On this site. you‟ll find a treasure-trove of resources for www. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. advice.Manage. articles.

would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent.managetrainlearn. But what caught my eye was his list of over 60 short sharp negotiating gambits. and incisive articles. Everyone Negotiates YIKES . a monthly newsletter. Summary of Free Resources:  www.You’ve Got To Be Kidding This is Peter Barron Starks‟ Page 36 of 107 Get the MTL Experience! .everyonenegotiates. Who. If these gambits don‟t turn you into a powerful deal-maker. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could Email Address: info@pbsconsulting. It‟s not hard to see why. Learn! 2010 30. I‟ll eat my hat. newsletters and collection of negotiation gambits  negotiating style self-assessment. including a test of your negotiating style. They‟ll catch your attention too because they‟re very much to the point and memorable. which he calls: “your premier resource for sharpening your negotiating skills”. Site Home Address: http://www. Click. There are lots of free resources here on negotiating. for instance.Manage.

Manage. Beats those long journeys to training courses! Summary of Free Resources:  articles. After the first part which is an Introduction. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. Learn! 2010 31.executivecoachingstudio. Site Home Address: http://www. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat. friendly style are easy to read and easy to www. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. newsletter  email course for executives.managetrainlearn. you get “Making Things Happen”.com Email Address: Page 37 of 107 Get the MTL Experience! . Click.

culture. Its main feature is a guide to business culture when negotiating in 49 different countries. and conversational do‟s and don‟ts. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. how to address people. and hotel booking.managetrainlearn. and Page 38 of 107 Get the MTL Experience! . Site Home Address: www. you get advice on: negotiating tactics. this site is an essential companion to your airline tickets. what to wear. Executive Planet Cross-cultural Training If you do business around the Email Address: info@executiveplanet. The site works like a wiki.executiveplanet. Learn! 2010 32. making appointments. suitcase. meaning you can register and update articles. you‟ll get advice from an expert along with facts about laws. Plus for each country. entertaining.Manage. Click. For each country.

Motivation. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. Change Management. Email Address: info@ezinearticles. Page 39 of 107 Get the MTL Experience! .Manage.000 articles (and probably growing all the time). including: Customer Service.ezinearticles. Presentation. The list just goes on and on. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. Learn! 2010 33. Site Home Address: http://www. Here are a couple of statistics.managetrainlearn. and Top 10 Tips. It reviews everything that it archives which means you‟ll get only good stuff. Time Management. In the business section. Teambuilding. For me. the best article directory by far is Ezine Articles. In the Self-Improvement www. and Creativity. Negotiation. This site is mind-bogglingly massive. there are all the categories you could wish for if you are looking to extend or update your knowledge. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site. Goal Setting. And over 25. you‟ll find Leadership. It has over 100. run by Christopher Knight.000 authors (also probably growing all the time). I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. Click.

Site Home Address: http://www. Fast Company How Smart People Work Fast Company is one of the original business information websites. But that‟s nowhere near all they do. Fast Company is a monthly business print magazine that you can subscribe to. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK.Manage. The one I like most is Fast Take. a fast feast. For a Email Address: pr@fastcompany. For those of us too busy to spend every day surfing. Essentially. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the www. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. All in all. you can subscribe to some very useful newsletters. But on the site you can see the current edition for free and read selected articles. Page 40 of 107 Get the MTL Experience! . a directory of businesses in your area (States only unfortunately). You can also browse their massive archive of past copies. mine‟s not there) and Top 10 Bosses From Hell. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows.fastcompany. Learn! 2010 34. which is a weekly roundup from the Web.managetrainlearn. of course. Click.

They are now a formidable presence on the Email Address: service@fenman. and an exercise on identifying employees with talent. called Danger – Talent Zombies! Thank you.managetrainlearn. Click. I clicked on just one of their 25 categories. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. this is what I did. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling you‟d have a huge library of valuable Page 41 of 107 Get the MTL Experience! . an Induction Toolkit. How to run an Assessment Centre. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free samples. Learn! 2010 35. Fenman! Summary of Free Resources:  huge range of training products with many free samples. Selection and That took me to a page with 8 big products of which I was able to download samples from 4. Recruitment. Site Home Address: http://www. There‟s so much information that if you downloaded everything that‟s available. As an example.

firststepstraining. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. I won‟t tell you what you have to do in these games (they‟re far too complicated).com Page 42 of 107 Get the MTL Experience! .managetrainlearn. Learn! 2010 36. Site Home Address: http://www. Incidentally. For Email Address: rbenson@firststepstraining. Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. Just pop on over and try them for yourself.Manage. Click. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before. First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them.

com www. You can try out all of the categories if you have Flash installed. audio. and design makes you really believe you‟re on a TV quiz show. There are 6 categories of games: Video games. Certification games. Learn! 2010 37. I scored quite well and I certainly Page 43 of 107 Get the MTL Experience! .managetrainlearn. I then got to choose who I wanted to be and who to play against and the game started. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games. Quiz shows. Site Home Address: http://www. I gave Quiz show a go and chose Sexual Harassment as my Email Address: info@games2train. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes.games2train.Manage. Click. The questions are the usual range of multiple choice and true or false but the graphics. Multiplayer games. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games. and Phone games. Flash games.

getmoredone. That‟ Page 44 of 107 Get the MTL Experience! . Site Home Address: http://www. Click. When you‟ve allocated your weekly hours. You can also enter your ideal profile to see where you want to be. In addition to the time tabulator.Manage. some research into the top time wasters. and interesting time management www. the site offers 10 time tamer tips. Learn! 2010 38. of course. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. sleep and TV and so on. here‟s one from Pace Productivity. to family.managetrainlearn. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. and research on time management. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. you can see a pie chart of how well you do compared to others. Email Address: mark@getmoredone.

Manage. For non-Americans. for example. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. but most people will recognize people like Elizabeth Arden. There are brief but fascinating bios of each leader. Did you know. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry Page 45 of 107 Get the MTL Experience! .hbs. Learn! 2010 Harvard Business School 39. Click. Site Home Address: http://www.html Email Address: news@hbs. Clarence Birdseye. Gilbert Colgate. there will be some unfamiliar names on the list. and Hugh Hefner.

I reckon you‟ll learn a lot from this site. Site Home Address: http://www. Learn! 2010 40. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites. There‟s “The heart of education is the education of the heart”.managetrainlearn. (Harvey knows we‟re all curious deep down). the headings of these articles are immediately grabbable. Or how about “Say thanks before it‟s just a memory”. Or “Some squares are really sharp”. It‟s just that he tells such a good story. he‟s just a great writer. Click. You just have to read his stuff. Many of these articles kick off with fascinating stories of successful business leaders or managers. Then there‟s the content. But I keep a special place for Harvey Page 46 of 107 Get the MTL Experience! .Manage. If you want to know what I mean. And he packs a big message in the shortest possible space. And then he draws some universal truths out of these stories that help us take home the www. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). read the articles on this website. Enjoy! Summary of Free Resources:  management articles.mackay. Email Address: harvey@mackay. Yep. For a start.

There are over 700 of them. take a look at his other video site and consultancy site. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. If you can‟t get enough of Scott on this site. Learn! 2010 41. I was going to say that a great future awaits Scott Ginsberg. Scott is still young.managetrainlearn. It underlies his Hello. My Name is Scott Email Address: scott@hellomynameisscott. you should create Page 47 of 107 Get the MTL Experience! . He‟s already got a great present! OK. And then I realised that this isn‟t true. Hello. and has made a brand out of a nametag. (Apparently. has a suite of websites.) The theme behind Scott‟s ideas is Approachability. but he has already written 7 books.hellomynameisscott. Another is his comfort around using modern technology to build customer relations. My Name Is Scott Stick Yourself Out There In my review of this site. Many of Scott‟s themes really chime with me. he also has a nametag tattooed on his chest. is a regular columnist. launched his own interactive TV.Manage. One of them is the idea that you shouldn‟t create customers. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere. Click.

Learn! 2010 42. thinking skills to job satisfaction) and some general knowledge tests. Amongst the many free goodies on offer here (along with the articles. links. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals.Manage. Email Address: query@humanlinks. a range of audits. Wherever you are. news and jobs) are a wide set of personality tests.humanlinks. use Page 48 of 107 Get the MTL Experience! . forum. Summary of Free Resources:  management articles  tests  forum. a wide range of managerial tests (eg Manager in a Fix). (from training needs to climate. Site Home Address: http://www.

you‟ll find topics on Change Management. Communications. Performance Management.about.Manage. Learn! 2010 Human Resources About… 43. the “must reads”. and the latest updates. Summary of Free Resources:  Learning style profile  Free policy samples.about. Employee Recognition. They start with 19th Century History and end up with Zoology. there are free 5-week email classes. On the way they tackle Human Resources with guide Susan Heathfield. As with all About sites. then you‟re in for a great treat. Employing People. here including “Recruit and Hire the Best”. Throughout the channel.managetrainlearn. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. www. Susan takes you through 4 main areas: HR Page 49 of 107 Get the MTL Experience! .com Email Address: info@humanresources. there are links to the most popular sections. and Success at Work. Managing People. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. Management/Leadership. Site Home Address: http://humanresources. checklists and forms  Interview tips  Job descriptions  Free email classes. and Teambuilding. To help you through this wealth of material. Click.

For a flavour of each of these. Site Home Address: http://www. ISMS Babel translator  carparktivity stickers. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief.htm Email Address: black-spotted pigeonfoot!” Odd. thou plump. a list of hilarious workplace clichés. but great fun. ISMS curser. a Bullshine generator for producing management speak. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they Page 50 of 107 Get the MTL Experience! . Summary of Free Resources:  bullshine generator. and my favourite pirate curse: “What care I. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace.managetrainlearn.btinternet. albeit with a serious purpose. There‟s a swipe at management models. Learn! 2010 44. here‟s my favourite cliché: “He was in and out like a yo-yo”. There‟s a coat of arms (motto: Back to Quo Vadis). Click. you can become a member of the institute and learn about the institute‟s history and purpose. For example. roll of honour and list of “bored” members.

there‟s a feature called Leadership Minute. Click. But there are 2 features that make this site just a little bit different. Summary of Free Resources:  leadership articles  newsletter  book excerpts. This is a series of short one-minute reads on leadership subjects.managetrainlearn. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership Page 51 of 107 Get the MTL Experience! . For a start. articles and a newsletter. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. Take a daily www. Learn! 2010 45. Site Home Address: Email Address: comments@leadershipnow. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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Volunteers. Summary of Free Resources:  encyclopaedia of management. (By the way. It‟s an amazing resource. There doesn‟t appear to be anything left out. a true management www. And it‟s hard to argue with that.) Let‟s see what happens when you explore one topic. It covers everything in business from A.managetrainlearn. Then you move through Icebreakers and Group Matters.Manage. well V. Site Home Address: http://www. Click. to Z. Advertising and Page 55 of 107 Get the MTL Experience! . the work of one man. it has a bias towards non-profit organisations. say Group Skills. Learn! 2010 49. highly integrated library of management material”. It‟s a real web of information. And of course when you go elsewhere you have other links to explore. to General Resources and Related Library Links.managementhelp. I was astounded then and still am now. Carter McNamara. Carter calls the site a “complete. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. You start with an introduction and a set of links to outside Email Address: jalnes@mapfornonprofits.

I selected “Q” and got “Quick Ratio” and “Quality of Work”. you can buy the T-shirt with that slogan on (“To Work Is Human. Manager Wise To Work is Human. there‟s a massive collection of articles in the Knowledge Bank.Manage. To Manage Divine This is nothing short of a management supersite. neatly categorised into sections such as Coaching. For devilment. business schools. To Manage Divine”) and hand it out to your delegates on your next training www. and employment law sites around the world. Click. portals. Learn! 2010 50. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. management publications. Summary of Free Resources:  massive collection of management articles  glossary of management Email Address: admin@managerwise.managerwise. Innovation. Where to begin? Well. Culture. Then there‟s an A to Z glossary of management terms. The one I checked on Motivation has some really well-chosen Page 56 of 107 Get the MTL Experience! . Motivation and so on. Site Home Address: http://www. As a bonus.managetrainlearn. There are also links to universities.

managetrainlearn. Step-by-Step pocketbook guides. including E-learning courses.managetrainlearn. and a library of free e-books. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site. MTL provides a range of online products. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. You can download free evaluation versions of all these products from the site and enjoy them without limit at your Email Address: Page 57 of 107 Get the MTL Experience! . Manuals for Trainers. Site Home Address: http://www. They range from Appraisal and Assertiveness to Teambuilding. Learn! 2010 51. 1-day Course Plans. Thinking Skills. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. To help you and your organisation learn these www. Time Management and Training Skills. Click.

Click.” It‟s a nice way to do some useful self-improvement each day and.Manage. Learn! 2010 52. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. in the week I checked it out. For example.managetrainlearn. it‟s free. the best bit Email Address: mhmail@earthlink.mhmail. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. When I looked. Site Home Address: Page 58 of 107 Get the MTL Experience! . the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes. Other resources on this site include Jeanie‟s guided meditation tapes. and the affirmation for the day was “I act with purposeful awareness of equanimity and www. the theme was Balance.

pull creative ideas out of thin air. Plus. this is the site to come to. This programme shows you how to reach the alpha level of relaxation. founder of the Mind Power Email Address: Page 59 of 107 Get the MTL Experience! . Learn! 2010 www. an optimal state of being in which your right and left brains are working together and you are in a state of total. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. Go on. creative and deep relaxation. Click. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness.Manage. Site Home Address: http://www. and accelerate your own healing. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva.managetrainlearn. open up your mind. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”.silvaultramindsystem.

for access to all the materials. Click.managetrainlearn. Here you can learn hundreds of essential management skills. called Career Excellence Club.000 visitors learn the essential skills they need for an excellent helps more than Page 60 of 107 Get the MTL Experience! .mindtools. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter.Manage. MindTools. Site Home Address: http://www. Mind Tools Online management and leadership training. Learn! 2010 Email Address: www. and a forum. There is also a members‟ area. instantly available Each year. interviews with experts. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook. free of charge.

You could be a trainer and use the plan as a structure for your own courses. What you‟ll get on this course is a syllabus. Or you could use the references as the basis for your own self-paced learning. the Massachusetts Institute of Technology made newspaper headlines.Manage. is the actual lessons. Listening to the Email Address: info@ocw. obviously. What you don‟t get. calendar. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world. Learn! 2010 55. reading references. The most relevant to anyone interested in business is the Sloan School of Management with over 100 www. here are the results: MIT Opencourseware. Now a few years on. lecture notes and assignments. It‟s up to you how you might use this information. It‟s up to you. Negotiations and Conflict Resolution. Programmes are courses run in any particular semester.ocw. There are some 34 departments ranging from Aeronautics to Writing Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. Other programmes of interest to managers are: Advanced Managerial Communication. This is how it works. Let‟s take as an example “Practical Leadership”.com Page 61 of 107 Get the MTL Experience! . both in pdf. Site Home Address: http://www. and Communications for Management.

When I did Email Address: info@mp3motivators. Considering what you‟d pay to hear either of these two speakers in www. Learn! 2010 Page 62 of 107 Get the MTL Experience! . the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. The free gift offered on the site comes when you recommend the site to a friend. Click. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen. It lasts all of 25. Site Home Address: http://www. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers.45 minutes and can be played straight from your PC or an mp3 player.mp3motivators.

Click. Maybe they have something in mind? Summary of Free Resources:  leadership course. the different ways to communicate. and quite a big section on dealing with conflict. Learn! 2010 57.managetrainlearn.nsba.html Email Address: itte@nbsa. Site Home Address: There‟s good stuff on the qualities that make up a leader. the lessons have universal appeal to managers and leaders in any www. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership Page 63 of 107 Get the MTL Experience! . Although it‟s aimed at school governing bodies.

Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them. Click. After submitting your answers.sabonline. Learn! 2010 Negotiation Enterprises 58. which is quite instructive. you get the correct versions and a www. Summary of Free Resources:  negotiating skills test. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each Page 64 of 107 Get the MTL Experience! .Manage. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. Site Home Address: Email Address: info@sabonline. All the questions are case studies.

Learn! 2010 Negotiator Magazine 59. John Email Address: editor@negotiatormagazine. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the Page 65 of 107 Get the MTL Experience! . The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803. in which King Solomon had to choose between two women who claimed to be the mother of a baby boy. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. The first was what John calls the King Solomon Maternal Claims Dispute.managetrainlearn. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried www. There‟s no fee so it‟s a resource you can wander around at will. Click. in which these two men doubled the size of the USA overnight for the price of $15 million. It‟s absolutely massive.Manage. Two entries are currently topping the list. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. And it‟s all the work of one man. Site Home Address: http://www.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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Empowerment to Violence and Email Address: Page 69 of 107 Get the MTL Experience! making mistakes. A nice touch was also that you can bookmark pages and add your own notes. and if this wasn‟t enough. the portal is offered free to charities. then you don‟t need training. if you‟re a manager who‟s stuck. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. Everything possible is included from 360 Degree Assessments to www. You need answers. who isn‟t?). Learn! 2010 63. or under pressure (OK. Everything I saw was superbly written and presented. using their search facility or just going where the mood takes you. It‟s a great resource and they offer a Free Trial for 15 days. OK. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each. Click. Oh. overwhelmed. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. This enables you to access the full version and wander all over the place.

Others use the Necker cube.psu. And others mix numbers and letters as in the “Is it 13 or B?” picture. Learn! 2010 64. Click.Manage. Some trainers use the famous “old hag-young queen” image. being rather old. Site Home Address: http://psych. Summary of Free Resources:  optical illusions.htm Email Address: Acp103@psu. or quick power learning interludes. and the facing vases/ www. some of the links are now dead). They‟re fun to play with or just to work out for Penn State Psychology What Do You See? If you‟ve ever been on a personal development the rabbit/ Page 70 of 107 Get the MTL Experience! . This site has a huge number of links to different optical illusion sites (though. And you can use them in a wide range of change programmes as great icebreakers. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief.

John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site.Manage. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods). Say goodnight. There are nearly 250 articles to choose from. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”.com Page 71 of 107 Get the MTL Experience! . move on to Change and Complaints. Site Home Address: Email Address: stevemoor@personal-development. and end up with Wisdom Words and Worry. Learn! 2010 Personal Development 65. As an example of the folksy nature of these writings. neatly arranged in A to Z fashion according to personal development themes. steer right through Learning and Leaders.personal-development.managetrainlearn. So we start with Abstinence. www. Click.

One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002. Click. Site Home Address: http://philiphumbert. Learn! 2010 66. Personal Eco-Systems. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. Email Address: coach@philiphumbert.” Philip shares a lot of his philosophy and ideas on this website of his. www. and Making Money. He does things that bring him joy and contribute value to Page 72 of 107 Get the MTL Experience! . He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy.Manage. audio tapes and top 10 lists. The free goodies include 3 free e-books: Goal-Setting 101. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive.managetrainlearn. Creating Wealth. and I also like Philip because the most important stuff on his bio is his dog.

And many more besides. Site Home Address: http://www. including some classic self-improvement books. a free 7 Eternal Laws CD. All www. a really neat little positive boost trick that only a computer can deliver. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. In Page 73 of 107 Get the MTL Experience! . Now if none of these don‟t put you on cloud nine. and a massive dictionary of self-affirming quotations from Abundance through to Youth.positive-club.managetrainlearn.Manage. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. Email Address: info@positive-club. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. there‟s a lovely relaxing slideshow from Kahlil Gibran. Learn! 2010 67. then this site will shower you with great motivational literature. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement.

a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”.co. and “The Future of the Pork Sausage Market”. told in an easy-to-read. Page 74 of 107 Get the MTL Experience! . Topics include What to Wear and Dealing with Investors. And lastly. Site Home Address: http://www. first off. funerals and Email Address: editor2007@presentationhelper. There are also quick links to the free Powerpoint viewer and trial version of the real thing. there‟s some great advice on how to deliver your presentation.managetrainlearn. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. Where to begin? www. Then there‟s a range of free excellent Powerpoint templates under different headings such as business. “Ancient Egyptian Mummification”. and a template builder. Next. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite.Manage.presentationhelper. Learn! 2010 Presentation Helper 68. conversational style.

Theory X and Y. and Fayol‟s 14 Principles of Management. You can add your own comments. Click. Alternatively. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. and references. pros and cons.provenmodels. the author name. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. you can browse the model book. The models themselves are displayed graphically with details of their characteristics.Manage. It comprises a collection of 64 models which can be accessed be a search of the model name. or the Email Address: customer_service@provenmodels. Summary of Free Resources:  Collection of management models Site Home Address: http://www. Learn! 2010 69. it can also be of value to those who want to develop their knowledge of management Page 75 of 107 Get the MTL Experience! www. descriptions.

ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. Site Home Address: http://www. but as the name of his bestselling Email Address: al@robinsharma. Click. These will really motivate you as you walk or drive along.Manage. Learn! 2010 70. that‟s the person I‟ll always think he is. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. The chief free resource on this site is a collection of audio podcasts. In all there are nearly 40 broadcasts in the archive. Everything he touches seems to turn to gold. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes).com Page 76 of 107 Get the MTL Experience! .managetrainlearn. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari.robinsharma.

and tells a very good story. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills. including: “Ask For More”.com Email Address: dawsonprod@aol. Plus. He‟s practical. Site Home Address: www. Learn! 2010 Page 77 of 107 Get the MTL Experience! .managetrainlearn.Manage. This site will show you Roger in action both on audio and video.rdawson. and “Money is not as important as you think”. “Flinching”. you‟ll also get a set of 23 articles on power negotiating. entertaining. Click. Summary of Free Resources:  audio and video excerpts  articles on negotiating.

managetrainlearn. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www. There are great videos which will show you why Ron is such a draw when presenting. as if this wasn‟t enough. a free Customer Service Training Library.ronkaufman. Learn! 2010 Ron Kaufman 72.Manage. He has reached more than 3 million people with his high-energy and high-content presentations. And. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”.com www. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. Both sites will give you access to some of Ron‟s excellent free material. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. Page 78 of 107 Get the MTL Experience! .com Email Address: ron@ronkaufman.

There are over 80 articles here and they are really one of the best introductions I‟ve come across to Email Address: info@saladltd.saladltd. and “Power chunking”. Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook. It‟s run by Jamie Smart who is the author of most of the articles in the tips archive. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind).Manage. Click. To get a feel for some of the They‟ll enhance your communications and make you a stronger influencer.managetrainlearn. Learn! 2010 Page 79 of 107 Get the MTL Experience! . “Wave goodbye to hesitation”.uk www. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP).co. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. Site Home Address: http://www.

they also run a monthly prize competition with the winners receiving a free course. What makes them really outstanding. or submit a comment of your own. is the range and depth of free resources on their site. Site Home Address: http://www. Learn! 2010 74. To start off. Because they are also promoting their own offline courses. Click. as well as more familiar management courses. share the topic on your social sites.siliconbeachtraining. though.managetrainlearn. These range from PRINCE2 to Six Sigma. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline www. they offer 13 courses that can be accessed from their website pages. They care about effective training and that means listening to their clients and course Page 80 of 107 Get the MTL Experience! . and Social Media. Photoshop. you can follow up on tags (to see related items).uk/ Email Address: contact@siliconbeachtraining.Manage. On each of the topics in their Summary of Free Resources:  Free courses from their website  Free monthly competition.

com Page 81 of 107 Get the MTL Experience! . Summary of Free Resources:  Free training resources on exercises. Skills Converged Training Material on These include trainer‟s notes.managetrainlearn. What makes this more than a training shop. Click. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses. Site Home Address: http://www.Manage. games. Learn! 2010 75. is the wealth of free material on offer. slides. all of which can be customised to suit your own particular training needs.aspx Email Address: support@skillsconverged. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. exercises. A great giveaway for training and www. workbooks. You get all the instructions along with the item which are usually well-illustrated.skillsconverged. however. These range from energisers and icebreakers to exercises and teambuilders.

uk Email Address: info@stressbusting. Page 82 of 107 Get the MTL Experience! . advice and tests on stress busting. Summary of Free Resources:  Articles.stressbusting.managetrainlearn. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt. Site Home Address: Therapies cover 13 remedies from Yoga to Colour Therapy to www. Click. and or via the type of remedy eg a link to another area or product. Then there is the Stressbusting channel with a variety of short programmes on relaxation. I liked in particular the idea of “Firebreaks” around your busy day. There are really interesting articles. from Dr Roger Henderson. Send me to the relaxation couch now. And the Directory offers a good set of links to more specialised areas.Manage. Learn! 2010 76. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are.

I think. Click. in fact. there‟s a great selection of e-cards that you can send to your contacts too. quotes. Page 83 of 107 Get the MTL Experience! . software and videos. For a start you can download a free CD and MP3 of “The Secret”. Then there‟s an amazing article directory. But what about the free resources? Well. The focus on this entire site is Your Path to Success If success is important to you in life.managetrainlearn. And email tips.Manage. Plus a demo of a Life Organizer that plans your personal success. to which you can add your own items. then this is the place for you. Site Home Address: http://www. Success. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters.success. Plus audio programmes.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. Oh. Success guaranteed. and I forgot. and powerwords. Learn! 2010 77. coaching Email Address: info@success. (and who doesn‟t have some kind of desire for their own success?). these are pretty amazing.

com Page 84 of 107 Get the MTL Experience! .Manage. Love and Relationships. and discussion boards. including adding an expert page (100 points). Site Home Address: http://www. The site has 6 areas: Success Skills. As a reward for gathering points.managetrainlearn. you can be featured on the site and offered prizes. newsletters. Spirituality. Learn! 2010 78. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. and a place to learn. You can access experts in each of these areas. blogs. members can earn user points for all their activity on the site. Click. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to www. Health and Fitness. Money and Careers. Once you‟ve registered. you can develop your own member pages and connect to others through Email Address: webmaster@selfgrowth. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. events.selfgrowth. adding an article (50). or simply daily logging in (5). As an encouragement to participate. instant messaging. Mental Health. sets of articles. It is a resource. a community. and Lifestyle. and products.

Leading Others. you get the results which score your responses according to one of the following: Gaining Autonomy. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop.targetedlearning. Once you‟ve completed the whole set of questions. Fostering Innovation. Great fun and highly innovative. Targeted Learning Engaging the Collective Genius of People This is a neat little site. and Maintaining Balance. probably because the company is located in Utah. For a start. Click. it has a landscape website not a down-the-page portrait one. Achieving Stretch.managetrainlearn. The assessment now allows you to devise an Action Plan. Learn! 2010 79. Serving Others. is the link to the Making a Difference workshop. Being the Page 85 of 107 Get the MTL Experience! Email Address: info@targetedlearning. The great thing about the site. This is a series of 28 questions about your career objectives and values. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. though. Ensuring Security. And then it uses a mountain www. I scored highest on Gaining Autonomy which for me was spot-on.

As an example. Site Home Address: http://www. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. on time www. Summary of Free Resources:  tests and self-assessments. Testing. on teamwork. on assertiveness. on your career choices. Test Café Brain Tests This is one of the best sites around for taking tests.Manage.testcafe. Click. You can take them on your Email Address: info@testcafe. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete. testing. and on your Page 86 of 107 Get the MTL Experience! . Learn! 2010 80.managetrainlearn.

Let Go”. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. detect change.Manage. about Patti and her work. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope. Summary of Free Resources:  articles on change management. It‟s in the form of a spy file. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change. or. Click. Site Home Address: http://www.thechangeagent. That‟s not all. Learn! 2010 Page 87 of 107 Get the MTL Experience! .managetrainlearn. in her Email Address: patti@thechangeagent. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever www.

Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools. documents and other useful tools to share with the rest of the Page 88 of 107 Get the MTL Experience! . and one I particularly like.0 tools with members writing their own leadership diaries. Some of the groups on the site include: Professional Voice. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. documents on leadership Site Home Address: http://www. This means that leadership experts and practitioners from all over the world can collaborate with each www. emailing within the platform. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”.com/ Email Address: info@theleadershiphub.Manage.managetrainlearn.theleadershiphub. blogs. videos. Be Entertained. Click. Disney Leadership. Learn! 2010 82. uploading their own video clips. Be Inspired. The site is based on Web 2. messaging each other. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs.

a companion to changingminds. if this is your sort of thing. end up with “Z-Chart” and “Zenbara”.com Page 89 of 107 Get the MTL Experience! .com www. you can start with the “A-O Diagram” and journey through “Bell Curve”. creatingminds.syque. each with a page containing descriptions of tools and terms about improvement and quality. and qualitytools (which you‟ll find elsewhere in this book).com/improvement/a_encyclopedia.htm Email Address: contactus@syque.Manage. Summary of Free Resources:  articles on quality and improvement. Hats off to David for another amazing encyclopaedic resource. “Chumbo Chart”.” So. Site Home Address: http://www. Click. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites.managetrainlearn. and “Fault Tree Analysis” and. This one is “a long list of around 400 items. ranging from original Japanese terminology to Six Sigma frameworks. Learn! 2010 The Improvement Encyclopedia 83.

Click. Motivation with Intelligent Content This is Victor Gonzalez‟s site. newsletter.Manage. a bitter-sweet story of how nobody sees you when you really succeed. direct. through “The Winning Mindset of a True Leader”. which is summed up as: “never try to win”. and instructive.managetrainlearn. and free e-book on success. (You can see him in action on this site in 4 video excerpts. Victor is an American motivational speaker who is very entertaining.) What makes the site worth a visit is the special collection of articles on success. Learn! 2010 The Logic of Success Page 90 of 107 Get the MTL Experience! .thelogicofsuccess. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”.com www. Site Home Address: http://www. They range from “My First Trophy”.com Email Address: victor@thelogicofsuccess. There are 62 of them and they‟re all written the way Victor speaks: highly personal. Read and be entertained! Summary of Free Resources:  video excerpts  articles. conversational.

managetrainlearn. Which makes this section alone a great research tool. Learn! 2010 85. There are Finance. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. and a Daily Knowledge Special. Site Home Address: http://www. if you ever need to look something up about management. and other categories that will shoot you off to even more resources elsewhere on the Net. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues.Manage. HR. this is as good a place to start as you‟ll find. it has a wonderful www. For a start. Then there are links to Publications. Marketing. In fact. a Email Address: info@reckliesmp.themanager. sending you off in all sorts of explorations. Page 91 of 107 Get the MTL Experience! . Summary of Free Resources:  glossary of management terms  articles galore on management.

in “Management Without Logic”. there‟s a very amusing section that includes: some of the crazy things managers Page 92 of 107 Get the MTL Experience! . Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say.Manage. Dear Doc… This is an off-beat work-related website run by William Gorden. Dan West. such as “Help! I Can‟t Spel”.com www. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. and Tina Rowe. Here you‟ll find answers to questions that really bother people at work. Lists to Hang Up at Email Address: danvwest@msn. Site Home Address: http://www.managetrainlearn. “How Can I Combat Tardiness?” and “I Work With A Jerk!”. In addition. Learn! 2010 The Workplace Doctors 86. and a comparison between work and prison. Click.

thiagi. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman. TV game shows. eg on facilitator Email Address: thiagi@thiagi. Learn! 2010 87.Manage. Just go and play! Summary of Free Resources:  games. for short). and e-learning. to name just a few. Project Life www. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. quizzes.  trivia puzzles  email games. Page 93 of 107 Get the MTL Experience! . Site Home Address: http://www. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun. And there‟s a lot of free fun training on the site. puzzles and guides  training resources.

there is a wealth of material on this site. As you would expect from two such luminaries. Management Today and de Bono is one of the world‟s leading authorities on creative Email Address: info@thinkingmanagers. both outstanding writers. there is a Resources section linking to a big database of other sites and companies. a Media Watch which summarises the headlines of the world‟s top business publications. Site Home Address: www. and an update on the world‟s top companies. Learn! 2010 Thinking Managers 88. Unusual and original features of the site are various newsfeeds on management topics. Click. There is also a huge library of management material.managetrainlearn. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus.Manage. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. Finally. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. Heller is the founder of the magazine. consultants and thinkers in their own right.thinkingmangers. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Page 94 of 107 Get the MTL Experience! .

managetrainlearn. inspire you and wow you with a host of free Page 95 of 107 Get the MTL Experience! . are you tickled by life? Tickledbylife. games. stories.Manage. Cor. interviews. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week. Site Home Address: www. jokes. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short.php/ Email Address: info@tickledbylife. provoke you. puzzles. Learn! 2010 89. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life. anecdotes. will surprise Click. comments and much more.

On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. 336 pages long.htm Email Address: orders@antion. If you want to inject more pizzazz into your presentations. Tom Antion is a business speaker who also runs a range of seminars on other topics. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations.managetrainlearn. It‟s huge. It‟s printable online reading but if you want to buy the book you can.Manage. Site Home Address: http://www. and has some very interesting ideas and www. try it. Oh. Learn! 2010 90. fun and memorable programs”.com Page 96 of 107 Get the MTL Experience! . Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. Tom Antion Wake ‘Em Up Business Presentations.

Use them. or the nub of leadership. from seminars in the States. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. and more. I used to think. Have your way with them. Page 97 of 107 Get the MTL Experience! . Spread them around. slides and pdfs on Peters‟ thoughts. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. or innovation. or transformational change. Plus. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. Peters is a legend in his own lifetime. he shakes up enterprises to re-think what they do. Learn! 2010 91. There are heaps of stuff here. Brazil. But now of course the cost doesn‟t come into it. For here on Peters‟ site. You can discover what the great man thinks about interviewing www.tompeters. Send them to friends. or dozens more.Manage. the Middle East. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. Spain. “Take them. He is far more than a motivational speaker. Site Home Address: Email Address: info@tompeters. Years ago. Click.managetrainlearn. when I was just a humble HR manager. Tom implores us to use these resources. Tom Peters. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free.

Site Home Address: http://www. seminars and workshops. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. simple to follow and easy to access. As well as this service. Summary of Free Resources:  Samples of training materials.aspx Email Address: customercare@trainerbubble. Plus. Page 98 of 107 Get the MTL Experience! . A great training resource. if you are a UK charity. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. Communication. They also provide consultancy and bespoke services. Trainerbubble provides a huge list of free samples that are ideal for anyone running whilst remaining affordable. Lateral www. and Health and Safety.Manage.managetrainlearn. Customer Care. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers. Learn! 2010 92. including Business Development. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. you qualify for a free training pack. Metaphors. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers.

com Email Address: info@trans4mind. and assertive/unassertive preferences.trans4mind. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. And that just scratches the Page 99 of 107 Get the MTL Experience! . you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues. Click. Heart Intelligence. And. Site Home Address: http://www. stable/unstable. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”.Manage. Plus. For starters. there are 3 more free courses on Communications. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. and Nutrition. if that‟s not enough. what you want in life and how to consciously transform your life for the better. Learn! 2010 93.managetrainlearn.

In fact. organization.Manage. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value Page 100 of 107 Get the MTL Experience! . Learn! 2010 94. It‟s like an internet inside an internet. You get what‟s on offer thrown straight in your www. and most importantly. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” Email Address: info@valuebasedmanagement. change and culture.valuebasedmanagement. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site. valuation and decision making. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame. In just a few minutes. communication and marketing. and leadership and management. Site Home Address: http://www. Click. Nearly every concept on management must be here.

nz www.vark-learn. Here‟s one of the situations: “You have a problem with your knee. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software. Aural. This site from New Zealander. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style Neil Fleming. and Kinaesthetic. Click. tell you.Manage. Learn! 2010 Vark Learning Styles 95. Read/Write. Discover Your Learning Style VARK stands for Page 101 of 107 Get the MTL Experience! .com Email Address: flemingn@ihug.managetrainlearn. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model. you‟ll get a page that explains your learning style. Site Home Address: http://www. or explain on a diagram?” Once you‟ve answered all the case studies.

activities and exercises. or the local scout troop. Learn! 2010 96. For me. For example. Click.wilderdom. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. and Nuclear Holocaust. Site Home Address: http://www. there are all the classic teambuilding games such as Lost At Page 102 of 107 Get the MTL Experience! . this is a treasure trove of training and if there were such a thing. or adapted. for any experiential learning course. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. whether you‟re working with colleges. Survival On The Moon. They can be used. And trust activities such as Sherpa Walk and Human www. If you really want to push the boat out. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. corporate managers. any of which could easily account for half a day‟s training. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. I could happily spend hours on this Email Address: james@wilderdom.Manage.

com Page 103 of 107 Get the MTL Experience! . Then there are all sorts of additional free features. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on Email Address: tjohnson@workforceonline. a forum. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management. topic www. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin.Manage.workforceonline. there were articles. and cartoons. When I last looked. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. newsletter. Click. Site Home Address: http://www. a Dear Workforce agony aunt. a news poll. Learn! 2010 97.managetrainlearn.

workworries. It‟s based on the idea that all workplace problems are caused by people and that. Learn! 2010 98. then Work Worries is the place to Page 104 of 107 Get the MTL Experience! . This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own Email Address: info@workworries.Manage. if you‟ve had a problem. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out. then so has someone else who now has an answer. Site Home Address: http://www.managetrainlearn. There‟s also a discussion forum where you can let off steam. The original feature that I like about this website is the Vault. There are over 1200 articles and resources to choose from with headings like Bad Bosses. Click. Bullying. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your www. and Office Politics.

managetrainlearn. Training and Development. It is run by Karen Davies and Gary Malcolm with. Recruitment. Titles include: The Definitive Book of Body Language. Assessment Centres. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. unusually. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable Email Address: Karen@xageconsulting. and Teambuilding.Manage. English www. It‟s a true management library. Performance Management. an office based in Vietnam. Policy and Procedures. Leadership and Management. Don‟t Guess Your Way to Success. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me.xageconsulting. Job Page 105 of 107 Get the MTL Experience! . HR Planning. The free downloadable library on the site is the real draw. Click. Here you‟ll find a huge list of books under different categories such as HRM. Learn! 2010 99. and The Psychologist‟s Book of Personality Tests. A large number of the books are MBA notes.

Site Home Address: http://www.. his forum is called Ask Zig!!. But if you want to find out how to turn yourself into a distinctive brand.Manage. including a self-talk card and a performance planner.zigziglar. Zig Ziglar is a motivational speaker and trainer. and every day there is a new Zig Quote of the Day. What sets him apart from the rest is that he knows how to stand out. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. his short training courses are called Ziggets. then you can‟t do much better than copy Zig. and all you‟ve got going for you is Email Address: Page 106 of 107 Get the MTL Experience! . Learn! 2010 100. You don‟t easily forget the name or the clever way in which he uses the name as a brand. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. Click. There are a few great free offerings to be found as well.managetrainlearn. For example. Fleas and Pump Handles” when you sign up for the www. much like many of the others in this book.

For a very special learning experience. For more digital publications on management and personal development. visit our website at http://www. and much www. This is learning like you always dreamed it could Page 107 of 107 Get the MTL Experience! . enter our prize quiz. Learn! 2010 Thank you for reading and using this book. Here you can learn about the 20 skills you’ll need for success in the 21st Century.managetrainlearn. get instant downloads of FREE products. visit http:/ww. get your surprise bonus gift.managetrainlearn. subscribe to our weekly Click.

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