Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

18 Better Workplace Now 13. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. Customer Service Manager 28 23. 16. Big Dog and Little Dog's Bowl of Biscuits 19 14. Executive Coaching Studio 37 32. Action Leadership 12 7. 33. Aimm Consulting 13 8. Be a Better Manager 16 18. 26. Customer Service Training 29 24. 20 15. 12Manage 8 3. 27. Accel-Team 11 6. 37. 24 19.managetrainlearn. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. 21. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. 30. 17. Basic Learning Systems Inc 17 12. A Better Workplace 9 4. 33 28. Click. Anecdotage 15 10. Discovery Health Channel 30 Page 4 of 107 Get the MTL Experience! . 34. 1000Ventures 7 2. 20.Manage. All Business 14 9. 36. Accelerated Learning 10 5. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. 35. 29.

70. 46. 70 65. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. 55. 51. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. 39. 50. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 71. 67. 48. 68. Human Resources About… 49 44. 71 66. 52. My Name Is Scott Human Links 48 58. Click. 47. 77. 63. 74. 45 40. Institute of Silly and Meaningless Sayings 50 45. 75. 41. 62. 53. 60. 72. 78. 64 59. National School Board Association 63 www.Manage. 76. 47 42. 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 73. 54 49. Page 5 of 107 .managetrainlearn. 79. 61. Learn! 2010 38. 64. 69.

92 87. 81. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. The Improvement Encyclopedia 89 Page 6 of 107 Get the MTL Experience! . 89. 97. Learn! 2010 80. 100. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. 96. 93. 91. 88. 85. 90. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. Click. 99.Manage.managetrainlearn. 86. Value-Based Management 100 95. 98. 92. 82.

I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”.com. Click.1000ventures.1000advices. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed in. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”. connections and advice Site Home Address: http://www.Manage. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. It‟s sure to brighten up your day. It links to two of his other sites at www. Learn! 2010 1.managetrainlearn. Don‟t ask me what‟s here because the answer is. In fact.success360. Page 7 of 107 Get the MTL Experience! .com and Email Address: headoffice@1000ventures. And lots of fascinating original stuff too. It reminded me of an interactive mind map.

In addition to the dictionary.12manage. It‟s like an internet in an internet just for managers. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality. Learn! 2010 Email Address: info@12manage. and Korean). Chinese. models and theory. Since you can add your own entries to the dictionary. Page 8 of 107 Get the MTL Experience! . I thought it was because you can translate any page into any one of 12 languages (including Arabic. Click.Manage. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news www. When I last looked there were over 1500 easy-to-access entries. the chances are the number is much higher by now. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. Site Home Address: http://www. At first. At its core is an A to Z dictionary of management methods. there‟s also a management news section giving links to all the latest management gossip. and a forum.managetrainlearn. This site is a formidable resource. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. a list of courses being run (to which you can add your own).

A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin.html to the site address)  massive list of resource Email: info@abetterworkplace. or trendy.html. colourful. and tools sections. tips. but it is full of great content for anyone interested in making their workplace a better place. Then there are www.Manage. (my pick of which is the phrase: “That is so not going to happen”).abetterworkplace. It‟s not fancy. Daniel lists the things you shouldn‟t say at Page 9 of 107 Get the MTL Experience! . Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. Click. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). senseless acts of immaturity (eg “Skip rather than walk”). “Nature‟s Leadership Lessons”. Site Home Address: http://www.managetrainlearn. and dysfirmations. and “Measuring the Mirth”.html. Learn! 2010 3. describe_coworkers. Where to start? Well. there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”. www. Mathematical. (Linguistic. It did! Summary of Free Resources:  learning style profile. Accelerated Learning Free Learning Styles Test This is a lovely site. I know that I am linguistic and so was curious to see whether the test would come out right. Learn! 2010 4. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed.managetrainlearn. Visual. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. Click.acceleratedlearning. Musical. Site Home Address: http://www. The questions are all Email Address: als@acceleratedlearning. Intra-personal. Bodily. and Naturalistic).com Page 10 of 107 Get the MTL Experience! . It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. Inter-personal.

com Email Address: sales@accel-team. Click. Summary of Free Resources:  pdf articles on coaching. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation. They include Time utilization. and coaching. Space utilization.accel-team. One thing that‟s a bit different here is a set of Checklists. did you know that the base of this huge structure is only 7 inches from being a perfect square?). Learn! 2010 5. Accel-Team Advancing Employee Productivity There are some nice features on this site. There‟s a history of employee productivity that will take you all the way back to the Pyramids. Site Home Address: http://www.managetrainlearn. (For example. self-appraisal.Manage. plus some well-presented explanations of time management. Then there are detailed features on teambuilding. Machine Page 11 of 107 Get the MTL Experience! . and Interpersonal www. and employee development. motivation.

courage. see every leadership challenge as a way of having people increase their knowledge. And to cultivate that perspective you need kindness. Site Home Address: http://www. leadership makes the elephant jump. Here Brent makes the point that. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t.managetrainlearn. For me. And that‟s why I think I like Brent Filson. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance.actionleadership. and leadership abilities. Click. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership Page 12 of 107 Get the MTL Experience! .” I like the concept that management trainers and management training should be kind. “From now on. unlike management which involves simply the care and feeding of the organisational Email Address: brent@actionleadership. I‟d willingly jump through hoops if he asked www. Learn! 2010 6. tenacity. Yes. Summary of Free Resources:  insightful leadership articles. He goes on. I‟m not too sure exactly why I like his writing. skills.

Click. or “rarely doing” this.aimmconsult. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”.com Email Address: webmaster@aimmconsult. Learn! 2010 7. which are great starting points for further self-development. Then you score yourself.managetrainlearn. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. and Conveying Credibility. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other Page 13 of 107 Get the MTL Experience! . The final score will give you a feedback on areas such as Delegation. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. Site Home Address: http://www. You‟re offered some examples of “always doing” this. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. www.Manage.

com Email Address: info@allbusiness. There are news reports. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. that‟s one million!) articles. Site Home Address: http://www. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six www. Of course. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. And sure enough there it was. One in a million.Manage. Learn! 2010 8. Click.managetrainlearn. guides and tips.allbusiness. but there is a huge amount of free material. blogs. All Business Champions of Small Business This is an amazing site for anyone running a small Page 14 of 107 Get the MTL Experience! . including employment and HR and business plans. many of the products on the site are only available through purchase. There‟s everything you could possibly need to help you run an efficient business. There‟s advice on managing every aspect of your business.

Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. How about this one pulled out at random? It‟s about Japanese businessman. and amusing stories. illustrate a learning point. Site Home Address: http://www.managetrainlearn. Click. It‟s absolutely crammed with anecdotes. there‟s a useful search button that allows you to fine-tune your search according to a category. or just to entertain friends at the pub. then this is the place to visit. Learn! 2010 9.Manage. name or keyword. Email Address: editor@anecdotage. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun).com Page 15 of 107 Get the MTL Experience! . Funny Stories If you‟re looking for an amusing story to add to a presentation. Anecdotage Famous People. He sold over 2 million. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. perhaps more than you‟ll ever need to get to grips with. Now. When I keyed in “Business”. aphorisms.anecdotage. the database came up with 493 stories.

Click on any of these and you get a selection of links. Learn! 2010 10. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: Page 16 of 107 Get the MTL Experience! . It has 15 questions and delivers immediate feedback. showing how learning a skill related to levels of performance. There are also links to local resources around the UK. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. If you register and log in. In the same way. Information. This website is particularly useful for managers in the Email Address: info@beabettermanager. Lastly. It provides a list of industry sectors with links to their Skills Council. Physical Resources. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. Seize Opportunities. People. Be a Better Manager Solve Problems. These are: Strategy.managetrainlearn. Click on a link and you get a diagram with individual lists of do‟s and don‟ www. Processes. you can build your own personal collection of checklists. Click. and Financial Resources.

The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest.basic-learning.Manage. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. Of course. Note where you got to. Click. a business communications company run by Gloria Page 17 of 107 Get the MTL Experience! .managetrainlearn. Do You Know Your Reading Speed? If you want to find out how quick you Email Address: gloria@basic-learning. I made it to 354. you‟ll find out your reading speed. and hey presto.htm to the site address)  weekly business writing tips. Learn! 2010 Basic Learning Systems Inc www. For the record. then spare a minute or two for this easy test from Basic Learning Systems Inc. Site Home Address: http://www. it doesn‟t exactly test your comprehension.

This is a card of 25 squares on which is printed a buzzword eg “empower”. Imagine its passion for serving customers. Imagine the innovative power of such an organization. Site Home Address: http://www. to thrive. “value-added”. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. to compete.Manage.” Yea.betterworkplacenow. Where people eagerly use their brainpower. Where kindness rules. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index. www. Where teamwork comes naturally.managetrainlearn. Imagine the sense of mission and spirit of fun. “envision”. Tom‟s aim is to create better Email Address: webmail@tomterez. Learn! 2010 12. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint Page 18 of 107 Get the MTL Experience! . Imagine its ability to attract and retain talent. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website.

By the way. Site Home Address: Email Address: donclark@nwlink. It‟s still as good as ever. and still look Page 19 of 107 Get the MTL Experience! . It‟s the best around. Click. Summary of Free Resources:  a massive resource on performance. leadership and knowledge. is The History of www. learning. Amongst the goodies are: current training news. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. definitions of learning terms. Don has a big German shepherd dog and a smaller companion. and performance management. the art and science of leadership. in case you‟re wondering about that title. But the one feature I remember from years ago when I first came across this site.Manage. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning. It‟s a massive resource and a lot of it is original. the learning process. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning.

Parenting Advice. Click. Personal Email Address: janem@bodylanguageexpert.managetrainlearn. Learn! 2010 14. relaxed stance. There are 7 topic areas: Ask Our www. and friendly The Page 20 of 107 Get the MTL Experience! . and The Business World. Cue: open smile. why mobile phone shop staff don‟t use desks. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content. Practical I learnt how to use my body language at job interviews. So. and how to convey sincerity and warmth with my face and gestures. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. in one tour of this site.bodylanguageexpert. Gender Differences.Manage.

to be honest. brain games. Then you can view nicely-designed animations which uncover what goes on in your brain.Manage. brain teasers. quiz. the thing that always draws me back to this site is its collection of Brain Email Address: webmaster@positscience. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). A to Z glossary  animations  free half hour online course. You can play Bumper Cows. Click. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. such as why you conceive a word in one part of your brain and utter it from another. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain. and a set of 29 images that dissect the brain as if you were there with a scalpel! But.managetrainlearn. Learn! 2010 Page 21 of 107 Get the MTL Experience! . Site Home Address: http://brainconnection. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long.positscience. There‟s a weekly brain bender to test your knowledge (which I got wrong!). Sound Sequence or Dunk www. illusions.

explaining how to read personality from your handwriting. Site Home Address: http://www.businessballs. and not so Email Address: ac@alanchapman. But while others charge for a fraction of what‟s here.managetrainlearn. models like those from Maslow. appraisal forms.Manage. And templates of resignation letters. time management planners. the tree swing cartoons. Where Alan got the time from to produce all this beats Page 22 of 107 Get the MTL Experience! . this is all www. a glossary of training terms. Learn! 2010 16. Shall I go on? I‟ve barely scratched the surface. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. It has all the familiar. induction training checklists. Click. McGregor and McLelland. quizzes. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. It‟s absolutely huge and covers everything you could ever need on training. It even has a graphology test. feedback forms. and Aesop‟s fables. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles. multiple intelligence tests  training models  and much more too numerous to mention. management and business.

The free professional trade magazines on offer include: Human Resource Executive. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. Corporate Meetings and Incentives.managetrainlearn. Click. Call Page 23 of 107 Get the MTL Experience! . as well as in categories such as Education.Manage. Presentations. Email Address: info@business-marketing. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. Government. and Transportation. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. Site Home Address: http://www. and The It comes from Business Training Media who offer onsite courses and a big catalogue of training www. Learn! 2010 17.

Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying business. Site Home Address: http://www. The only way to deal with it is to focus more effort on Page 24 of 107 Get the MTL Experience! . and a set of paperclip templates to keep the campaign fresh in your mind.businesssimplification. a busy manager‟s complexity Email Address: enquire@businesssimplification.Manage. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers. www. Learn! 2010” When you register here you get a free toolkit including a meeting Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly e-zine. Yet there is one hidden area of cost which has rarely been addressed: complexity. a Make It Simple poster.managetrainlearn. This is what David says: “Cost reduction has been a central focus in most businesses for many years now.

Changing Minds How We Change What Others Think. second. In David‟s own Page 25 of 107 Get the MTL Experience! . an engineer who needs to connect theory to practice. David Straker. techniques. he is first a learning junkie. hooked on the thrill of discovery. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. quality toolbook. They probably account for over 3500 web pages of industrialstrength knowledge. and business articles. and thirdly a teacher who loves to pass on the aha‟s of what he knows.changingminds.managetrainlearn. Learn! 2010 19. Site Home Address: http://www. creating minds. Click. Believe. principles.Manage. and www. The sites include: changing Email Address: contactus@changingminds. You‟re what the web‟s all about. No need to apologise. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines. David. David apologises that his creations are done in his spare time. improvement encyclopaedia. Feel and Do I am full of admiration for the author of this site.

com www. “everything is available to everyone at no charge. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business Page 26 of 107 Get the MTL Experience! . When I last looked there were over 50. As Sidhartha says. Click.000 downloadable resources. Site Home Address: http://www. Legal. Learn! 2010 20. Citehr Improving Organisations The CiteMan network is one of my favourite resources. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. and Sales/Marketing. HR.citehr.managetrainlearn. use it well!” Summary of Free Resources:  massive network of management. The network now has hundreds of thousands of members from India where it is based to every corner of the world. and Jobs. Operations.Manage. There are 7 networks – Email Address: info@citehr. ideas and resources. General. Each is a goldmine of information.

One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. Managing yourself better. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers. You can use it as a standalone coaching tool or as a supplement to working with a live coach. Learn! 2010 21.coaching2grow. They range from Feedback to Musts and Shoulds and Enemy No Email Address: info@coaching2grow. you can make notes on your thoughts and plans in a Personal Growth Workbook. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. As you work your way through the topics. Click.managetrainlearn. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for Page 27 of 107 Get the MTL Experience! .com www.Manage. Working with difficult colleagues. and Influencing a tough boss.

reviews. Learn! 2010 22.managetrainlearn. and that lengthy waiting times are still the top frustration of www. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. In a short visit. that people in Poland are the most satisfied with customer service. Email Address: info@customerservicemanager. What else? Well. And a series of useful aids.Manage. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www. There‟s one of the biggest lists of customer service articles I‟ve seen. There are tons of great information on this site.customerservicemanager. there‟s a great free magazine and technical document subscription service with 16 products Page 28 of 107 Get the MTL Experience! . and Scorecards. Tests. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals. such as Customer Service Job Descriptions. Click. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services.

Click. They‟re all hard-hitting. seriously. and “From Curt to Courteous”.com www.Manage. to the point.servicetraining. On the link below. Summary of Free Resources:  newsletter  video previews. it‟s a smashing site run by Nancy Page 29 of 107 Get the MTL Experience! . who‟s put together a library of video programmes on customer service. and expertly presented by Nancy Email Address: info@telephonedoctor. Amongst my favourites are: “Exploring the Rudeness Matrix”. you‟ll find 16 free previews of the videos.managetrainlearn. “Five Forbidden Phrases”. Customer Service Training Deliver Today. Site Home Address: http://www. Where you come when you‟re sick of customers. Learn! 2010 23. perhaps? No. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site.

ranging from Your Anger profile. Discovery Health Channel A Test of Your Communications Skills If you‟re into www. Here‟s an example of what you‟ll face in one of the set. The preamble explains: This test assesses your locus of control orientation and your attribution to Perfectionism. Site Home Address: http://health. you can succeed no matter what”.com Page 30 of 107 Get the MTL Experience! . You can get 31 free Basic Personality tests on this site.html Email Address: info@discovery. Procrastination and Type “A” Personality tests. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals. disagree.discovery. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). Click. agree. or strongly agree. the Locus of Control and Arbitration test. pop over there). Now off you go! Summary of Free Resources:  free personality tests." There are 10 statements with which you strongly disagree. partially agree/disagree. through Communications Skills. so if you want more of the same. (They‟re all taken from the Queendom site. Learn! 2010 24. here‟s a true feast.Manage.managetrainlearn.

Payroll. He has a nice friendly. Lazy8 Ledger. so a good free course on all things accounting is right up my street. There‟s another great free service that Dave offers: links to free business software. reassuring and conversational style. covering stuff like Debits and Credits. Checkmate Email Address: Page 31 of 107 Get the MTL Experience! . Onestep Accounting. The General Ledger and Journals. Learn! 2010 25. Click. Dave Marshall‟s Bookkeeping course fits the bill nicely. Big E-Z‟s free trial version. and Merchandise Inventory) as a guest and get the first lessons free. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!).Manage. You‟ll find links to the Open Office suite of programmes. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. As well as viewing this free course.dwmbeancounter. and Financial Statements. and many more. There are 7 lessons in the course. Site Home Address: http://www. Acemoney Lite. you can also sign up for Dave‟s other courses (eg Special Journals. I don‟t feel I‟m being talked down to and there‟s no jargon.

It works on many levels. and it‟s a unique learning experience. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. as in the annual statement to the Email Address: www. (check out the almost imperceptible presentation techniques that are used). (You guessed: I like it!) Just read it. it‟s a great template for a superb presentation.managetrainlearn. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. It‟ll have you smiling to yourself one minute and nodding in agreement the next. Click. or the Page 32 of 107 Get the MTL Experience! . as in the awards presentation or retirement bash. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. Site Home Address: http://www. Learn! 2010 Easy Training 26.easytraining. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York). It‟s an astonishing testimony to an inspiring leader.

Click. Site Home Address: http://www. It‟s all about empowerment (aka positivity).com Page 33 of 107 Get the MTL Experience! .empoweringmessages. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”. There are empowering stories. if that doesn‟t brighten your day. Now.managetrainlearn. Free Empowerment Chats This is an uplifting site that should put you in a good mood. Learn! 2010 Empowering Messages Email Address: www. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”. and some really inspiring articles.Manage. cartoons. there‟s no hope for you! Summary of Free Resources:  audio messages. a huge collection of positive news stories. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA.

Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. there‟s an A to Z encyclopaedia of small business terms. and magazine. Page 34 of 107 Get the MTL Experience! . Learn! 2010 28. There are ideas galore on what kind of business to make money in. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. from home-based businesses to franchises. from finding an attorney to engaging new staff. For a start. there‟s heaps of it www. Email Address: feedback@entrepreneur. And there‟s a hand-holding guide to managing and growing your business. Site Home Address: http://www.managetrainlearn. As the title implies. there‟s everything you could possibly need to know on starting a business. As if all that weren‟t enough. from raising money to taking time off.

and Page 35 of 107 Get the MTL Experience! .managetrainlearn. this is the site for you. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. On this site. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. Click. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies.evancarmichael. Learn! 2010 29. Site Home Address: http://www. At the start of the year. articles.Manage. These include videos. you‟ll find a treasure-trove of resources for entrepreneurs. advice. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. training. bios of famous Email Address: info@evancarmichael. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. and a page of unique resources supplied by contributing www. there were 348 items. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group.

or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse.Manage.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. newsletters and collection of negotiation gambits  negotiating style self-assessment. It‟s not hard to see why. There are lots of free resources here on negotiating. But what caught my eye was his list of over 60 short sharp negotiating gambits. including a test of your negotiating style. a monthly newsletter.managetrainlearn. They‟ll catch your attention too because they‟re very much to the point and Page 36 of 107 Get the MTL Experience! . If these gambits don‟t turn you into a powerful deal-maker.everyonenegotiates. Click. Who. I‟ll eat my hat. for instance. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. Site Home Address: http://www. Learn! 2010 Email Address: info@pbsconsulting. Summary of Free Resources:  articles. and incisive articles. which he calls: “your premier resource for sharpening your negotiating skills”. Everyone Negotiates YIKES .

com www.managetrainlearn. Click.Manage. friendly style are easy to read and easy to Email Address: sean@executivecoachingstudio. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”. Site Home Address: http://www. Learn! 2010 31. you get “Making Things Happen”. newsletter  email course for executives. After the first part which is an Introduction. Beats those long journeys to training courses! Summary of Free Resources:  articles. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. The 5 parts arrive in succession in your email box and because of Sean‟s Page 37 of 107 Get the MTL Experience! .executivecoachingstudio. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat.

Click. and conversational do‟s and don‟ts.Manage.executiveplanet. suitcase. how to address people. For each www. entertaining. what to wear. you get advice on: negotiating tactics. Learn! 2010 32. this site is an essential companion to your airline tickets. meaning you can register and update articles. you‟ll get advice from an expert along with facts about laws. The site works like a Email Address: info@executiveplanet. making appointments. Plus for each country. Executive Planet Cross-cultural Training If you do business around the world. Its main feature is a guide to business culture when negotiating in 49 different countries. Site Home Address: http://www. culture. and etiquette. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Page 38 of 107 Get the MTL Experience! . and hotel booking.managetrainlearn.

I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst.ezinearticles. Email Address: info@ezinearticles. Click. you‟ll find Leadership. Time Management. Site Home Address: http://www. It reviews everything that it archives which means you‟ll get only good stuff. there are all the categories you could wish for if you are looking to extend or update your knowledge. Motivation. Learn! 2010 33. Presentation. And over 25.Manage. and Top 10 Tips. and Creativity.000 articles (and probably growing all the time).000 authors (also probably growing all the time).managetrainlearn. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. Negotiation. Page 39 of 107 Get the MTL Experience! . the best article directory by far is Ezine Articles. This site is mind-bogglingly massive. For me. Here are a couple of statistics. It has over 100. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. Goal Setting. Change Management. In the business section. The list just goes on and on. Coaching. including: Customer www. In the Self-Improvement section. run by Christopher Knight. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site.

fastcompany. of course. But that‟s nowhere near all they do. But on the site you can see the current edition for free and read selected articles.managetrainlearn. The one I like most is Fast Take. you can subscribe to some very useful newsletters. mine‟s not there) and Top 10 Bosses From Hell. Learn! 2010 34. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. Page 40 of 107 Get the MTL Experience! .com www. Site Home Address: http://www. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows. For a start. Essentially. Fast Company is a monthly business print magazine that you can subscribe to.Manage. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. You can also browse their massive archive of past copies. Fast Company How Smart People Work Fast Company is one of the original business information websites. All in all. which is a weekly roundup from the Web. For those of us too busy to spend every day Email Address: pr@fastcompany. a directory of businesses in your area (States only unfortunately). Then. a fast feast. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future.

Selection and Induction. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free Email Address: service@fenman. That took me to a page with 8 big products of which I was able to download samples from 4. As an example. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. Site Home Address: As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. an Induction Toolkit. There‟s so much information that if you downloaded everything that‟s Page 41 of 107 Get the MTL Experience! . Fenman! Summary of Free Resources:  huge range of training products with many free Recruitment. How to run an Assessment Centre. called Danger – Talent Zombies! Thank you. Learn! 2010 35. They are now a formidable presence on the Web. you‟d have a huge library of valuable material. Click. this is what I did. and an exercise on identifying employees with talent. I clicked on just one of their 25 www.

Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them. Site Home Address: Page 42 of 107 Get the MTL Experience! . I won‟t tell you what you have to do in these games (they‟re far too complicated). Learn! 2010 36.managetrainlearn. Incidentally. For example. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before. Just pop on over and try them for Email Address: www. Click.Manage.

com www. I gave Quiz show a go and chose Sexual Harassment as my subject. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training Email Address: info@games2train. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games. Learn! 2010 37. Click. Certification games. You can try out all of the categories if you have Flash installed. audio. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. I then got to choose who I wanted to be and who to play against and the game started. Flash games. Quiz shows. The questions are the usual range of multiple choice and true or false but the graphics. I scored quite well and I certainly learnt. and Phone games. Multiplayer Page 43 of 107 Get the MTL Experience! . and design makes you really believe you‟re on a TV quiz show. There are 6 categories of games: Video games. Site Home Address: http://www.

Learn! 2010 www. In addition to the time tabulator. to family. That‟s. You can also enter your ideal profile to see where you want to be. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. When you‟ve allocated your weekly hours.Manage. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator Email Address: mark@getmoredone. and interesting time management quotes. sleep and TV and so on. Site Home Address: http://www.managetrainlearn. some research into the top time wasters. of Page 44 of 107 Get the MTL Experience! .getmoredone. here‟s one from Pace Productivity. and research on time management. tips. the site offers 10 time tamer tips. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. Click. you can see a pie chart of how well you do compared to others.

Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. there will be some unfamiliar names on the list. Clarence Birdseye. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J. and Hugh Hefner. Did you know. Gilbert Colgate. Learn! 2010 Harvard Business School Page 45 of 107 Get the MTL Experience! .edu/leadership/database/index.Manage.html Email Address: news@hbs. For non-Americans. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders. There are brief but fascinating bios of each leader.hbs. but most people will recognize people like Elizabeth Arden. Site Home Address: www.managetrainlearn. for example. Click.

Enjoy! Summary of Free Resources:  management articles.managetrainlearn. Finally. It‟s just that he tells such a good story. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites. Yep. Click. You just have to read his stuff. And then he draws some universal truths out of these stories that help us take home the message. the headings of these articles are immediately grabbable. If you want to know what I Email Address: harvey@mackay. Learn! 2010 40. But I keep a special place for Harvey Mackay. he‟s just a great writer. And he packs a big message in the shortest possible space. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above).mackay. read the articles on this website. Many of these articles kick off with fascinating stories of successful business leaders or managers. For a www. Or how about “Say thanks before it‟s just a memory”. Or “Some squares are really sharp”. There‟s “The heart of education is the education of the heart”.Manage. I reckon you‟ll learn a lot from this site. Site Home Address: http://www. Then there‟s the content. (Harvey knows we‟re all curious deep down).com Page 46 of 107 Get the MTL Experience! .

but he has already written 7 books. There are over 700 of them. Scott is still young.managetrainlearn. is a regular columnist. you should create fans. It underlies his Hello. he also has a nametag tattooed on his chest. Click.Manage.) The theme behind Scott‟s ideas is Approachability. My Name is Scott website. And then I realised that this isn‟t true. and has made a brand out of a nametag. My Name Is Scott Stick Yourself Out There In my review of this www. launched his own interactive TV. Another is his comfort around using modern technology to build customer relations. If you can‟t get enough of Scott on this site. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere. ( Email Address: scott@hellomynameisscott.hellomynameisscott. has a suite of Page 47 of 107 Get the MTL Experience! . I was going to say that a great future awaits Scott Ginsberg. Learn! 2010 41. Many of Scott‟s themes really chime with me. One of them is the idea that you shouldn‟t create customers. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. Hello. take a look at his other video site and consultancy site. He‟s already got a great present! OK.

(from training needs to climate. news and jobs) are a wide set of personality www. links.Manage. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. Site Home Address: http://www. use it. Amongst the many free goodies on offer here (along with the Email Address: query@humanlinks. Click. Wherever you are. Learn! 2010 42. thinking skills to job satisfaction) and some general knowledge tests. forum. Summary of Free Resources:  management articles  tests  Page 48 of 107 Get the MTL Experience! . a range of audits.managetrainlearn. a wide range of managerial tests (eg Manager in a Fix).

Motivation. Performance Management. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. Click. To help you through this wealth of Page 49 of 107 Get the MTL Experience! . Communications. the “must reads”. Throughout the channel. Learn! 2010 Human Resources About… 43. you‟ll find topics on Change Management. They start with 19th Century History and end up with Zoology. As with all About sites. here including “Recruit and Hire the Best”. On the way they tackle Human Resources with guide Susan Heathfield. Summary of Free Resources:  Learning style profile  Free policy samples. Site Home Address: http://humanresources. and the latest updates. and Teambuilding.about. Employing Email Address: info@humanresources. Susan takes you through 4 main areas: HR Basics. and Success at Work. there are free 5-week email classes. Managing People. then you‟re in for a great treat. Employee Recognition. there are links to the most popular sections. checklists and forms  Interview tips  Job descriptions  Free email classes.managetrainlearn. Management/ www.Manage.

htm Email Address: Isms2002@btinternet. a list of hilarious workplace clichés. albeit with a serious purpose. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief.managetrainlearn. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. a Bullshine generator for producing management you can become a member of the institute and learn about the institute‟s history and purpose. thou plump. For a flavour of each of these. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. Click. but great Page 50 of 107 Get the MTL Experience! .com www. here‟s my favourite cliché: “He was in and out like a yo-yo”. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. black-spotted pigeonfoot!” Odd. For example. ISMS curser. Site Home Address: http://www. roll of honour and list of “bored” members. There‟s a swipe at management models. ISMS Babel translator  carparktivity stickers. Learn! 2010 44. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”.Manage. and my favourite pirate curse: “What care I.btinternet. Summary of Free Resources:  bullshine generator. There‟s a coat of arms (motto: Back to Quo Vadis).

com Email Address: comments@leadershipnow. Site Home Address: Page 51 of 107 Get the MTL Experience! . Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes. articles and a newsletter. Learn! 2010 45. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”. The other valuable feature is a reading room where you can read excerpts from some of the best management books www. there‟s a feature called Leadership Minute.leadershipnow. Take a daily dip. Click. This is a series of short one-minute reads on leadership subjects.Manage. Summary of Free Resources:  leadership articles  newsletter  book excerpts.managetrainlearn. For a start. But there are 2 features that make this site just a little bit different.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Manage, Click, Learn! 2010



Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Manage, Click, Learn! 2010


Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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highly integrated library of management material”. Then you move through Icebreakers and Group Matters. It covers everything in business from A. It‟s an amazing resource. I was astounded then and still am now. (By the way. Advertising and Promotion. You start with an introduction and a set of links to outside sites.) Let‟s see what happens when you explore one topic. it has a bias towards non-profit organisations. a true management help.managementhelp.Manage. Click.managetrainlearn. to Z. There doesn‟t appear to be anything left out. Site Home Address: http://www. Summary of Free Resources:  encyclopaedia of management. Learn! 2010 49. And of course when you go elsewhere you have other links to Email Address: jalnes@mapfornonprofits. It‟s a real web of information. the work of one man. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the www. say Group Skills. well V. to General Resources and Related Library Links. Carter calls the site a “complete. And it‟s hard to argue with that. Volunteers. Carter Page 55 of 107 Get the MTL Experience! .

neatly categorised into sections such as Coaching. As a bonus. Site Home Address: http://www. Manager Wise To Work is Page 56 of 107 Get the MTL Experience! . For devilment. To Manage Divine This is nothing short of a management supersite. Motivation and so on. management publications. there‟s a massive collection of articles in the Knowledge Bank.Manage. Then there‟s an A to Z glossary of management www.managetrainlearn. Culture. portals. The one I checked on Motivation has some really well-chosen subjects. Learn! 2010 50. To Manage Divine”) and hand it out to your delegates on your next training course. Innovation. There are also links to universities. business schools. Summary of Free Resources:  massive collection of management articles  glossary of management terms. Click. you can buy the T-shirt with that slogan on (“To Work Is Human. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. Where to begin? Email Address: admin@managerwise. and employment law sites around the world. I selected “Q” and got “Quick Ratio” and “Quality of Work”.managerwise.

1-day Course Plans. Site Home Address: Email Address: eric@managetrainlearn. Thinking Skills. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. including E-learning www.Manage. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure. To help you and your organisation learn these skills. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site. and a library of free Page 57 of 107 Get the MTL Experience! . Step-by-Step pocketbook guides. Time Management and Training Skills. Click. MTL provides a range of online products. Learn! 2010 51. Manuals for Trainers.managetrainlearn. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. They range from Appraisal and Assertiveness to Teambuilding.

Learn! 2010 52. Other resources on this site include Jeanie‟s guided meditation tapes.mhmail. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes. in the week I checked it out. the theme was Balance.managetrainlearn. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided www. Site Home Address: http://www. it‟s Email Address: mhmail@earthlink. and the affirmation for the day was “I act with purposeful awareness of equanimity and balance. When I looked.” It‟s a nice way to do some useful self-improvement each day Page 58 of 107 Get the MTL Experience! .Manage. Click. For example. the best bit is.

you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”. pull creative ideas out of thin air.Manage. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential. an optimal state of being in which your right and left brains are working together and you are in a state of total. creative and deep relaxation. Go on. this is the site to come Email Address: support@silvaultramindsystem.managetrainlearn. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. and accelerate your own healing. This programme shows you how to reach the alpha level of www. founder of the Mind Power System. Click. Learn! 2010 53. Mind Power System Free Relaxation Programme This is one of the websites of Jose Page 59 of 107 Get the MTL Experience! . Plus. Site Home Address: http://www. open up your mind. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course.

interviews with experts. and a forum. and develop yourself on an ongoing basis with the Mind Tools‟ popular Email Address: info@mindtools. instantly available Each year. Site Home Address: http://www.mindtools.Manage. for access to all the materials. free of charge. Mind Tools Online management and leadership Page 60 of 107 Get the MTL Experience! . Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook. Click. Here you can learn hundreds of essential management skills.000. helps more than www. Learn! 2010 54.000 visitors learn the essential skills they need for an excellent career. called Career Excellence Club. There is also a members‟ area.

edu Email Address: info@ocw. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. Let‟s take as an example “Practical Leadership”. Other programmes of interest to managers are: Advanced Managerial Communication. Now a few years on. Click. and Communications for Management. It‟s up to you how you might use this obviously. is the actual lessons. calendar. both in pdf. There are some 34 departments ranging from Aeronautics to Writing Studies. here are the results: MIT Opencourseware. What you don‟t www. Programmes are courses run in any particular semester. Or you could use the references as the basis for your own self-paced learning. It‟s up to you. the Massachusetts Institute of Technology made newspaper headlines. reading references. You could be a trainer and use the plan as a structure for your own courses. lecture notes and assignments.managetrainlearn. Site Home Address: http://www. What you‟ll get on this course is a syllabus.Manage. This is how it Page 61 of 107 Get the MTL Experience! . Listening to the MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. Negotiations and Conflict Resolution. Learn! 2010 55.

mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting.mp3motivators. When I did this. Site Home Address: http://www. Page 62 of 107 Get the MTL Experience! .managetrainlearn. It lasts all of Email Address: www. Considering what you‟d pay to hear either of these two speakers in person.Manage. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen.45 minutes and can be played straight from your PC or an mp3 player. Learn! 2010 56. The free gift offered on the site comes when you recommend the site to a friend.

Maybe they have something in mind? Summary of Free Resources:  leadership Email Address: itte@nbsa.managetrainlearn. There‟s good stuff on the qualities that make up a leader. Site Home Address: http://www. Although it‟s aimed at school governing bodies. the lessons have universal appeal to managers and leaders in any organisation. Click. and quite a big section on dealing with conflict. Learn! 2010 57.nsba. the different ways to communicate. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership Page 63 of 107 Get the MTL Experience! .

The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. After submitting your answers. Site Home Address: http://www.sabonline. Summary of Free Resources:  negotiating skills test. Learn! 2010 Negotiation Enterprises 58.managetrainlearn. you get the correct versions and a Email Address: info@sabonline. All the questions are case studies. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them. which is quite instructive. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each Page 64 of 107 Get the MTL Experience! .com www.Manage. Click.

It‟s absolutely massive.negotiatormagazine. John Baker. The first was what John calls the King Solomon Maternal Claims www. Two entries are currently topping the list. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out. Site Home Address: http://www. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web. Email Address: editor@negotiatormagazine. in which these two men doubled the size of the USA overnight for the price of $15 million.Manage. And it‟s all the work of one man. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. The second is the Louisiana Purchase by James Monroe and Robert Livingston in Page 65 of 107 Get the MTL Experience! .managetrainlearn. Learn! 2010 Negotiator Magazine 59. in which King Solomon had to choose between two women who claimed to be the mother of a baby boy. There‟s no fee so it‟s a resource you can wander around at will.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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A nice touch was also that you can bookmark pages and add your own www. You need Email Address: enquiries@peoplealchemy.Manage. making mistakes.managetrainlearn. if you‟re a manager who‟s It‟s a great resource and they offer a Free Trial for 15 days. and if this wasn‟t enough. This enables you to access the full version and wander all over the place. the portal is offered free to charities. Everything possible is included from 360 Degree Assessments to Diversity. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. overwhelmed. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each. using their search facility or just going where the mood takes you. OK. Click. or under pressure (OK. then you don‟t need training. Empowerment to Violence and Page 69 of 107 Get the MTL Experience! . Learn! 2010 63. who isn‟t?). Everything I saw was superbly written and People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. Oh.

And you can use them in a wide range of change programmes as great Page 70 of 107 Get the MTL Experience! . or quick power learning some of the links are now dead). Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme. and the facing vases/faces. Learn! 2010 www. Some trainers use the famous “old hag-young queen” image.psu. the rabbit/duck. being rather old. Site Home Address: http://psych. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them.htm Email Address: Acp103@psu. Click. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief.Manage. They‟re fun to play with or just to work out for yourself.managetrainlearn. This site has a huge number of links to different optical illusion sites (though. Others use the Necker cube. And others mix numbers and letters as in the “Is it 13 or B?” picture. Summary of Free Resources:  optical illusions.

Site Home Address: http://www. move on to Change and Complaints. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. and end up with Wisdom Words and Worry. Say goodnight. Page 71 of 107 Get the MTL Experience! . There are nearly 250 articles to choose from. Click.managetrainlearn. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site. Learn! 2010 Personal Development 65. So we start with Email Address: www.personal-development. neatly arranged in A to Z fashion according to personal development themes. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods). steer right through Learning and Leaders.Manage. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software. As an example of the folksy nature of these writings.

and I also like Philip because the most important stuff on his bio is his dog.” Philip shares a lot of his philosophy and ideas on this website of his. One of the best features is Philip‟s newsletters and you can get copies for every month back to www.Manage. and Making Money. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive.managetrainlearn. audio tapes and top 10 lists. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy. The free goodies include 3 free e-books: Goal-Setting 101. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. Creating Wealth. Personal Eco-Systems. Site Home Address: http://philiphumbert. Click. Learn! 2010 66. Kodiak. Oh. He does things that bring him joy and contribute value to Email Address: Page 72 of 107 Get the MTL Experience! .

You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”.managetrainlearn. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement.positive-club. and a massive dictionary of self-affirming quotations from Abundance through to Youth. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. All free. there‟s a lovely relaxing slideshow from Kahlil Gibran. In addition. Site Home Address: http://www. Click. a really neat little positive boost trick that only a computer can Email Address: www. Learn! 2010 67. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. Now if none of these don‟t put you on cloud Page 73 of 107 Get the MTL Experience! . a free 7 Eternal Laws CD. And many more besides. including some classic self-improvement books.Manage. then this site will shower you with great motivational literature. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down.

you‟ll find a collection of famous speeches and examples of what to say on special occasions such as Topics include What to Wear and Dealing with Investors. Where to begin? Well. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips.Manage. funerals and retirements. Click. “Ancient Egyptian Mummification”. and a template builder. and “The Future of the Pork Sausage Market”. There are also quick links to the free Powerpoint viewer and trial version of the real thing. And lastly. Then there‟s a range of free excellent Powerpoint templates under different headings such as Page 74 of 107 Get the MTL Experience! . Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite. seasonal. conversational www. told in an easy-to-read. Learn! 2010 Presentation Helper 68.managetrainlearn. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”.uk Email Address: editor2007@presentationhelper. there‟s some great advice on how to deliver your presentation. first Site Home Address: http://www. Next.

com Email Address: customer_service@provenmodels.Manage. Alternatively. Summary of Free Resources:  Collection of management models Site Home Address: http://www. You can add your own www. Theory X and Y. it can also be of value to those who want to develop their knowledge of management ideas. It comprises a collection of 64 models which can be accessed be a search of the model name. and references. and Fayol‟s 14 Principles of Management. you can browse the model book. Learn! 2010 69.managetrainlearn. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. The models themselves are displayed graphically with details of their characteristics. Click. pros and cons. or the topic. the author Page 75 of 107 Get the MTL Experience! . descriptions.

Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. Site Home Address: http://www. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari. Learn! 2010 70. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. that‟s the person I‟ll always think he Page 76 of 107 Get the MTL Experience! .Manage. but as the name of his bestselling book.managetrainlearn. The chief free resource on this site is a collection of audio podcasts. Everything he touches seems to turn to gold. These will really motivate you as you walk or drive along. Click. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes).com www. In all there are nearly 40 broadcasts in the Email Address: al@robinsharma.robinsharma.

Plus. you‟ll also get a set of 23 articles on power negotiating. “Flinching”. Site Home Address: http://www.managetrainlearn. Learn! 2010 71. This site will show you Roger in action both on audio and video. Summary of Free Resources:  audio and video excerpts  articles on Email Address: Page 77 of 107 Get the MTL Experience! . and tells a very good story. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills. including: “Ask For More”. He‟s practical. and “Money is not as important as you think” www. entertaining. Click.rdawson.

Click. He has two websites: his own at ronkaufman and his customer service college at Up Your Page 78 of 107 Get the MTL Experience! .ronkaufman. as if this wasn‟t enough. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. He has reached more than 3 million people with his high-energy and high-content presentations. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: Email Address: ron@ronkaufman. There are great videos which will show you why Ron is such a draw when presenting. a free Customer Service Training Library. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download. Learn! 2010 Ron Kaufman www. And. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. Both sites will give you access to some of Ron‟s excellent free material.

com Page 79 of 107 Get the MTL Experience! . Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind). Learn! 2010 Site Home Address: http://www. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP). and “Power chunking”. There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP. Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook. “Wave goodbye to hesitation”.co. It‟s run by Jamie Smart who is the author of most of the articles in the tips www. They‟ll enhance your communications and make you a stronger Email Address: info@saladltd. Click.Manage.saladltd.managetrainlearn. To get a feel for some of the tips.

Photoshop. they also run a monthly prize competition with the winners receiving a free course. though. and Social On each of the topics in their courses. you can follow up on tags (to see related items).com Page 80 of 107 Get the MTL Experience! . What makes them really outstanding. Summary of Free Resources:  Free courses from their website  Free monthly competition. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. They care about effective training and that means listening to their clients and course participants. or submit a comment of your own. they offer 13 courses that can be accessed from their website pages. Site Home Address: http://www.Manage.siliconbeachtraining. Learn! 2010 www.managetrainlearn. Click. To start off. share the topic on your social sites. Because they are also promoting their own offline These range from PRINCE2 to Six Sigma. is the range and depth of free resources on their site. as well as more familiar management Email Address: contact@siliconbeachtraining.

com Page 81 of 107 Get the MTL Experience! . Summary of Free Resources:  Free training resources on exercises.Manage. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. workbooks. exercises. is the wealth of free material on offer. These include trainer‟s notes. These range from energisers and icebreakers to exercises and teambuilders. Skills Converged Training Material on Productivity.aspx Email Address: support@skillsconverged. however. You get all the instructions along with the item which are usually well-illustrated. A great giveaway for training and learning. Site Home Address: http://www. all of which can be customised to suit your own particular training www. What makes this more than a training shop.skillsconverged. Learn! 2010 75.managetrainlearn. slides. games.

Send me to the relaxation couch now. There are really interesting www. advice and tests on stress busting. from Dr Roger Henderson. or via the type of remedy eg a link to another area or product. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. Site Home Address: http://www. Then there is the Stressbusting channel with a variety of short programmes on Email Address: Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. Page 82 of 107 Get the MTL Experience! . Learn! 2010 Summary of Free Resources:  Articles. and stretching. And the Directory offers a good set of links to more specialised areas. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. I liked in particular the idea of “Firebreaks” around your busy day.managetrainlearn. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt. Click.

to which you can add your own items. Plus a demo of a Life Organizer that plans your personal success. there‟s a great selection of e-cards that you can send to your contacts too. in Page 83 of 107 Get the MTL Experience! . Then there‟s an amazing article directory. software and videos. Click. The focus on this entire site is Email Address: info@success. Plus audio programmes. (and who doesn‟t have some kind of desire for their own success?).managetrainlearn. coaching courses. But what about the free resources? Well. quotes. Learn! 2010 77. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters. Site Home Address: http://www. these are pretty amazing.success. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. And email Your Path to Success If success is important to you in life. Success. Oh. Success guaranteed.Manage. quotes. I think. and powerwords. For a start you can download a free CD and MP3 of “The Secret”. then this is the place for you. and I forgot.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts.

including adding an expert page (100 points).Manage. members can earn user points for all their activity on the site. Love and Relationships. adding an article (50). Mental Health. blogs. You can access experts in each of these areas. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you Page 84 of 107 Get the MTL Experience! . newsletters. Spirituality. As a reward for gathering points. Once you‟ve registered. and Email Address: webmaster@selfgrowth. and discussion boards. Click. As an encouragement to participate. Health and Fitness. or simply daily logging in (5). The site has 6 areas: Success www. Site Home Address: http://www.managetrainlearn. It is a resource. and Lifestyle. Money and Careers. you can develop your own member pages and connect to others through chat. you can be featured on the site and offered prizes. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet.selfgrowth. events. and a place to learn. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. instant messaging. Learn! 2010 78. sets of articles. a community.

Click. Targeted Learning Engaging the Collective Genius of People This is a neat little Page 85 of 107 Get the MTL Experience! . probably because the company is located in Utah. And then it uses a mountain background. Serving www. and Maintaining Balance. Once you‟ve completed the whole set of questions. Being the Expert. I scored highest on Gaining Autonomy which for me was spot-on.managetrainlearn. For a start. Ensuring Security. Learn! 2010 79.targetedlearning. This is a series of 28 questions about your career objectives and values. Achieving Stretch. though. Leading Others. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. you get the results which score your responses according to one of the following: Gaining Autonomy. The assessment now allows you to devise an Action Plan. Fostering Email Address: info@targetedlearning.Manage. it has a landscape website not a down-the-page portrait one. The great thing about the site. Great fun and highly innovative. is the link to the Making a Difference workshop. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop.

com Email Address: info@testcafe. testing. Click. Test Café Brain Tests This is one of the best sites around for taking tests. and on your personality. on Page 86 of 107 Get the MTL Experience! . Testing. Learn! 2010 www. on your career choices. on time management.managetrainlearn. Site Home Address: http://www. As an example. Summary of Free Resources:  tests and self-assessments. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete. You can take them on your IQ. on assertiveness. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK.testcafe.

Summary of Free Resources:  articles on change management. about Patti and her work. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. or. Click. in her words. Learn! 2010 81. Site Home Address: http://www.Manage. That‟s not Page 87 of 107 Get the MTL Experience! .com www. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change. detect Email Address: patti@thechangeagent. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope.managetrainlearn. It‟s in the form of a spy file. Let Go”. Page 88 of 107 Get the MTL Experience! .managetrainlearn. Be Inspired. messaging each other.0 tools with members writing their own leadership diaries. videos. Be Entertained. emailing within the platform. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools. blogs. Disney Leadership. documents and other useful tools to share with the rest of the www. The site is based on Web 2. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. This means that leadership experts and practitioners from all over the world can collaborate with each Email Address: info@theleadershiphub. Some of the groups on the site include: Professional Voice. uploading their own video clips. and one I particularly like. Click. Learn! 2010 82. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. documents on leadership Site Home Address: http://www.

Learn! 2010 The Improvement Encyclopedia 83. Site Home Address: http://www.Manage. each with a page containing descriptions of tools and terms about improvement and Page 89 of 107 Get the MTL Experience! . end up with “Z-Chart” and “Zenbara”. Hats off to David for another amazing encyclopaedic resource. a companion to changingminds.” So. and qualitytools (which you‟ll find elsewhere in this book). “Chumbo Chart”. ranging from original Japanese terminology to Six Sigma frameworks. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites. you can start with the “A-O Diagram” and journey through “Bell Curve”. Click.htm Email Address: This one is “a long list of around 400 items. creatingminds.syque. and “Fault Tree Analysis” and. Summary of Free Resources:  articles on quality and improvement. if this is your sort of www.

Victor is an American motivational speaker who is very entertaining. direct. conversational. and free e-book on www. Learn! 2010 The Logic of Success 84. (You can see him in action on this site in 4 video excerpts.managetrainlearn. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”. Motivation with Intelligent Content This is Victor Gonzalez‟s site. Click. Read and be entertained! Summary of Free Resources:  video excerpts  articles. a bitter-sweet story of how nobody sees you when you really succeed. which is summed up as: “never try to win”. Site Home Address: http://www. through “The Winning Mindset of a True Leader”.thelogicofsuccess. newsletter.) What makes the site worth a visit is the special collection of articles on Email Address: victor@thelogicofsuccess. and instructive. There are 62 of them and they‟re all written the way Victor speaks: highly Page 90 of 107 Get the MTL Experience! . They range from “My First Trophy”.

Click. Learn! 2010 85. Site Home Address: http://www. Then there are links to Publications. There are Finance. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. In fact. sending you off in all sorts of Page 91 of 107 Get the MTL Experience! . Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. it has a wonderful glossary.managetrainlearn. this is as good a place to start as you‟ll find.Manage. and other categories that will shoot you off to even more resources elsewhere on the Email Address: info@reckliesmp. HR.themanager. Which makes this section alone a great research tool. For a www. Marketing. and a Daily Knowledge Special. a Knowledgebase. Summary of Free Resources:  glossary of management terms  articles galore on management. if you ever need to look something up about management.

com/ Email Address: danvwest@msn. and a comparison between work and prison. Dear Doc… This is an off-beat work-related website run by William Gorden. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say. “How Can I Combat Tardiness?” and “I Work With A Jerk!”.managetrainlearn. Click. in “Management Without Logic”.Manage. and Tina Rowe.workplacedoctors. such as “Help! I Can‟t Spel”. there‟s a very amusing section that includes: some of the crazy things managers say. Learn! 2010 The Workplace Doctors Page 92 of 107 Get the MTL Experience! . Lists to Hang Up at work. Dan West. Here you‟ll find answers to questions that really bother people at work. Site Home Address: http://www. In www. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues.

eg on facilitator characteristics.Manage. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. puzzles and guides  training www.  trivia puzzles  email games. Site Home Address: http://www. for short). to name just a few. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. Click. And there‟s a lot of free fun training on the Page 93 of 107 Get the MTL Experience! .com Email Address: thiagi@thiagi. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman. and e-learning. TV game shows. Just go and play! Summary of Free Resources:  games. quizzes.thiagi. Project Life Cycle.managetrainlearn. Learn! 2010 87.

Site Home Address: http://www. As you would expect from two such luminaries. there is a wealth of material on this site. Unusual and original features of the site are various newsfeeds on management topics. Heller is the founder of the www. There is also a huge library of management material. there is a Resources section linking to a big database of other sites and companies. and an update on the world‟s top companies. Management Today and de Bono is one of the world‟s leading authorities on creative Email Address: Page 94 of 107 Get the MTL Experience! . a Media Watch which summarises the headlines of the world‟s top business publications. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus.Manage. consultants and thinkers in their own right. Learn! 2010 Thinking Managers 88. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months.managetrainlearn.thinkingmangers. Click. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. Finally. both outstanding writers.

com will surprise you.Manage. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life. Learn! 2010 89. are you tickled by life? Tickledbylife. comments and much more.php/ Email Address: info@tickledbylife. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week. Page 95 of 107 Get the MTL Experience! . interviews. provoke www. games. jokes. Cor. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short. inspire you and wow you with a host of free articles. Click.managetrainlearn. puzzles. stories. Site Home Address: http://tickledbylife.

fun and memorable programs”. Tom Antion is a business speaker who also runs a range of seminars on other topics.Manage. 336 pages long. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. Learn! 2010 90. Click. It‟s huge. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations. and has some very interesting ideas and techniques. It‟s printable online reading but if you want to buy the book you www.htm Email Address: orders@antion. try Page 96 of 107 Get the MTL Experience! . Site Home Address: http://www. Tom Antion Wake ‘Em Up Business Presentations.antion. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. If you want to inject more pizzazz into your presentations.

Tom implores us to use these resources. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. Spread them around.managetrainlearn. or innovation. Click. Peters is a legend in his own lifetime. slides and pdfs on Peters‟ thoughts. Have your way with them. He is far more than a motivational speaker. Spain. Learn! 2010 91. he shakes up enterprises to re-think what they do. or transformational change. Plus. There are heaps of stuff here. and www. But now of course the cost doesn‟t come into it. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. For here on Peters‟ site. or the nub of leadership. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and Email Address: info@tompeters. Use them. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. Site Home Address: http://www. Years ago. I can get the next best thing to attending one of his seminars: all the powerpoint slides for Page 97 of 107 Get the MTL Experience! . when I was just a humble HR manager. “Take them. You can discover what the great man thinks about interviewing excellence. Brazil.Manage. I used to think. Send them to friends. or dozens more. Tom Peters. Romania. the Middle East. from seminars in the States.

Summary of Free Resources:  Samples of training materials. Metaphors. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers. They also provide consultancy and bespoke services. including Business Development.Manage. whilst remaining www. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers.trainerbubble. and Health and Safety. Communication. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. if you are a UK charity. Lateral thinkers.managetrainlearn. Click. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers. Customer Care. A great training resource. As well as this Plus. seminars and Page 98 of 107 Get the MTL Experience! . you qualify for a free training pack.aspx Email Address: customercare@trainerbubble. Learn! 2010 92. Site Home Address: http://www. simple to follow and easy to access.

and assertive/unassertive preferences. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues. For starters.trans4mind. stable/unstable. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. and Nutrition.managetrainlearn. there are 3 more free courses on Communications. Plus. And that just scratches the surface. Site Home Address: http://www. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”.com www. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. if that‟s not enough. what you want in life and how to consciously transform your life for the Page 99 of 107 Get the MTL Experience! . Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. Learn! 2010 93. And. Click. Heart Email Address: info@trans4mind.

communication and marketing. Learn! 2010 94. organization.. Click. In Page 100 of 107 Get the MTL Experience! . and most importantly. It‟s like an internet inside an internet. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame. and leadership and management. Nearly every concept on management must be Email Address: info@valuebasedmanagement. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. You get what‟s on offer thrown straight in your face. valuation and decision making. Site Home Address: http://www.managetrainlearn.. change and www.Manage. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site. In just a few minutes.

co. tell you.vark-learn. and Kinaesthetic.Manage.managetrainlearn. Read/Write. Aural. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). you‟ll get a page that explains your learning style. This site from New Zealander. Learn! 2010 Vark Learning Styles 95. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model. Here‟s one of the situations: “You have a problem with your Email Address: flemingn@ihug. Discover Your Learning Style VARK stands for Visual. or explain on a diagram?” Once you‟ve answered all the case www. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. Site Home Address: http://www. Neil Fleming. Page 101 of 107 Get the MTL Experience! .

for any experiential learning course. any of which could easily account for half a day‟s training. Click. And trust activities such as Sherpa Walk and Human Ladder. there are all the classic teambuilding games such as Lost At www. They can be used. Survival On The Moon. Site Home Address: http://www. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. corporate managers. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. activities and exercises.wilderdom. For me. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Page 102 of 107 Get the MTL Experience! . and Nuclear Holocaust.Manage. this is a treasure trove of training and if there were such a thing. I could happily spend hours on this site.managetrainlearn. or the local scout troop. If you really want to push the boat out. Learn! 2010 Email Address: james@wilderdom. or adapted. whether you‟re working with colleges. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. For example.

For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management. Site Home Address: http://www. Click. topic channels. newsletter. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything.managetrainlearn. and www. a Dear Workforce agony aunt. When I last looked. there were articles. Then there are all sorts of additional free features. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. Learn! 2010 Page 103 of 107 Get the MTL Experience! . a Email Address: tjohnson@workforceonline.workforceonline. a news poll. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin.Manage.

Click. There are over 1200 articles and resources to choose from with headings like Bad Bosses. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources. It‟s based on the idea that all workplace problems are caused by people and that.Manage. Email Address: info@workworries. then so has someone else who now has an www. Site Home Address: http://www. and Office Politics. Learn! 2010 98.managetrainlearn. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out. There‟s also a discussion forum where you can let off steam. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own Page 104 of 107 Get the MTL Experience! . then Work Worries is the place to visit. The original feature that I like about this website is the Vault. if you‟ve had a problem.

The free downloadable library on the site is the real draw. Here you‟ll find a huge list of books under different categories such as HRM. A large number of the books are MBA notes.xageconsulting. Training and Development. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. and Teambuilding. Don‟t Guess Your Way to Success. unusually. Performance Management. HR Planning. Recruitment. and The Psychologist‟s Book of Personality Page 105 of 107 Get the MTL Experience! . Click. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. Job Analysis. It‟s a true management library.managetrainlearn. English Brainstormers. an office based in Vietnam. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. Assessment Centres. It is run by Karen Davies and Gary Malcolm Email Address: Karen@xageconsulting. Leadership and www. Policy and Procedures. Titles include: The Definitive Book of Body Language. Learn! 2010 99.

managetrainlearn. There are a few great free offerings to be found as well. Click. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. You don‟t easily forget the name or the clever way in which he uses the name as a brand. his short training courses are called Ziggets. Site Home Address: http://www. But if you want to find out how to turn yourself into a distinctive brand. and every day there is a new Zig Quote of the Page 106 of 107 Get the MTL Experience! . and all you‟ve got going for you is you. including a self-talk card and a performance planner. his forum is called Ask Zig!!.. Fleas and Pump Handles” when you sign up for the newsletter. Zig Ziglar is a motivational speaker and trainer. much like many of the others in this book. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. Learn! 2010 www. For example.zigziglar.Manage. What sets him apart from the rest is that he knows how to stand Email Address: info@zigziglar. then you can‟t do much better than copy Zig.

Learn! 2010 Thank you for reading and using this book. get your surprise bonus gift. and much more. Here you can learn about the 20 skills you’ll need for success in the 21st www. For more digital publications on management and personal Page 107 of 107 Get the MTL Experience! . get instant downloads of FREE products. For a very special learning visit http:/ww.managetrainlearn.Manage. subscribe to our weekly newsletter. Click. This is learning like you always dreamed it could be. enter our prize quiz.managetrainlearn. visit our website at http://www.

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