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Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

Page 1 of 107

Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. Basic Learning Systems Inc 17 12. 21. 33. 29. 30. Accel-Team 11 6.managetrainlearn. 34. Discovery Health Channel 30 25. Anecdotage 15 10. 20 15. Click. Executive Coaching Studio 37 32. 24 19. A Better Workplace 9 4. 36. 17. 18 Better Workplace Now 13. 26. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. 37. 1000Ventures 7 2. 27. Be a Better Manager 16 18. Aimm Consulting 13 8. 33 28. 20. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. Accelerated Learning 10 5. All Business 14 9. Big Dog and Little Dog's Bowl of Biscuits 19 14. 16. Customer Service Training 29 24. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. 35. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. Customer Service Manager 28 23. 12Manage 8 3. Action Leadership 12 Page 4 of 107 Get the MTL Experience! .

54. 51. Learn! 2010 38. 71 66. 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 46. 75. 73. 63. 74. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. My Name Is Scott Human Links 48 58. 47. 71. 70 65. 62.managetrainlearn. 68. 54 49. Human Resources About… 49 44.Manage. 64 59. 79. 61. National School Board Association 63 www. 70. 53. 47 42. 60. 50. 77. Page 5 of 107 . 67. 76. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 78. 56. 72. 52. 48. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. 39. 55. Click. 69. Institute of Silly and Meaningless Sayings 50 45. 45 40.

86. 99. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. 85. Click.managetrainlearn. 91. The Improvement Encyclopedia 89 84. 82. 100. 97. 88. Page 6 of 107 Get the MTL Experience! . 92 87. 92.Manage. 98. 90. Value-Based Management 100 95. 93. 96. 81. Learn! 2010 80. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www.

com and Page 7 of 107 Get the MTL Experience! . Learn! 2010 1.Manage.success360. And lots of fascinating original stuff too. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed www. Everything.1000advices. It reminded me of an interactive mind Email Address: headoffice@1000ventures. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”.1000ventures.managetrainlearn. Don‟t ask me what‟s here because the answer is. In fact. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”. It links to two of his other sites at www. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. connections and advice Site Home Address: http://www. It‟s sure to brighten up your day. Click. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas.

12manage. Site Home Address: http://www. Chinese. a list of courses being run (to which you can add your own). In addition to the dictionary. At first. It‟s like an internet in an internet just for managers. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. Since you can add your own entries to the dictionary. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links. This site is a formidable resource. and a forum. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality. Learn! 2010 2.managetrainlearn. I thought it was because you can translate any page into any one of 12 languages (including Arabic. there‟s also a management news section giving links to all the latest management gossip. and Korean). Click. At its core is an A to Z dictionary of management Email Address: info@12manage.Manage. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. the chances are the number is much higher by now. models and Page 8 of 107 Get the MTL Experience! .com www. Japanese. When I last looked there were over 1500 easy-to-access entries.

Click. describe_coworkers. Where to start? Well. senseless acts of immaturity (eg “Skip rather than walk”).com Page 9 of 107 Get the MTL Experience! . Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit. and “Measuring the Mirth”. Then there are www. Daniel lists the things you shouldn‟t say at work. tips. (my pick of which is the phrase: “That is so not going to happen”).managetrainlearn. Learn! 2010 3. It‟s not fancy. and tools sections. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). colourful. or trendy. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin.html.abetterworkplace. but it is full of great content for anyone interested in making their workplace a better Email: info@abetterworkplace.Manage.html to the site address)  massive list of resource references. and dysfirmations. “Nature‟s Leadership Lessons”.html. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. Site Home Address: http://www. there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”.

managetrainlearn. Inter-personal.Manage. Mathematical. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. It did! Summary of Free Resources:  learning style profile. Musical. Accelerated Learning Free Learning Styles Test This is a lovely site.acceleratedlearning. Visual. Site Home Address: http://www. Bodily. I know that I am linguistic and so was curious to see whether the test would come out right. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. ( Page 10 of 107 Get the MTL Experience! . The questions are all straightforward. and Naturalistic).com Email Address: als@acceleratedlearning. Learn! 2010 4. Intra-personal. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 www. Click.

motivation. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation. Site Home Address: http://www. One thing that‟s a bit different here is a set of Checklists.accel-team. (For example. Summary of Free Resources:  pdf articles on coaching. plus some well-presented explanations of time management. They include Time Email Address: Page 11 of 107 Get the MTL Experience! . Click. Machine utilization. and employee development.managetrainlearn.Manage. There‟s a history of employee productivity that will take you all the way back to the Pyramids. and coaching. Then there are detailed features on teambuilding. Accel-Team Advancing Employee Productivity There are some nice features on this site. Learn! 2010 www. and Interpersonal relations. self-appraisal. Space utilization. did you know that the base of this huge structure is only 7 inches from being a perfect square?).

Here Brent makes the point that. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for www. I‟m not too sure exactly why I like his Email Address: brent@actionleadership. Click. Site Home Address: Page 12 of 107 Get the MTL Experience! . skills. And to cultivate that perspective you need kindness.actionleadership.Manage. courage. Learn! 2010 6. “From now on. unlike management which involves simply the care and feeding of the organisational elephant. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t. Summary of Free Resources:  insightful leadership articles. Yes. And that‟s why I think I like Brent Filson. He goes on. and leadership abilities.” I like the concept that management trainers and management training should be kind. see every leadership challenge as a way of having people increase their knowledge. leadership makes the elephant jump. For me. tenacity.managetrainlearn. I‟d willingly jump through hoops if he asked me.

com Page 13 of 107 Get the MTL Experience! . Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. You‟re offered some examples of “always doing” this. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your Email Address: webmaster@aimmconsult. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other www. Learn! 2010 7. The final score will give you a feedback on areas such as Delegation.aimmconsult. Click. or “rarely doing” this. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”.Manage.managetrainlearn. Then you score yourself. and Conveying Credibility. which are great starting points for further self-development. Motivation. Site Home Address: http://www.

many of the products on the site are only available through purchase. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. There‟s everything you could possibly need to help you run an efficient business.Manage. There are news reports. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. but there is a huge amount of free material. that‟s one million!) articles. And sure enough there it was. including employment and HR and business plans. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. Of course. Learn! 2010 8. One in a Email Address: info@allbusiness.managetrainlearn. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and www.allbusiness. blogs. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. guides and tips. Click. There‟s advice on managing every aspect of your Page 14 of 107 Get the MTL Experience! . All Business Champions of Small Business This is an amazing site for anyone running a small business. Site Home Address: http://www.

and amusing stories. the database came up with 493 stories. there‟s a useful search button that allows you to fine-tune your search according to a category. Funny Stories If you‟re looking for an amusing story to add to a Email Address: editor@anecdotage. perhaps more than you‟ll ever need to get to grips with. Learn! 2010 9. aphorisms. Click. or just to entertain friends at the pub. name or keyword. illustrate a learning point. Fortunately. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories.managetrainlearn.Manage. When I keyed in “Business”. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun).com www. How about this one pulled out at random? It‟s about Japanese businessman. He sold over 2 million. then this is the place to visit. Site Home Address: Page 15 of 107 Get the MTL Experience! . Anecdotage Famous People. It‟s absolutely crammed with anecdotes. Now.

Seize Opportunities.Manage. Learn! 2010 10. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. Processes.managetrainlearn. Be a Better Manager Solve Problems. In the same way. These are: www. It has 15 questions and delivers immediate feedback. and Financial Resources. Physical Email Address: info@beabettermanager. you can build your own personal collection of checklists. Page 16 of 107 Get the MTL Experience! . There are also links to local resources around the UK. Click. Click on any of these and you get a selection of links. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. People. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. If you register and log in. showing how learning a skill related to levels of performance. It provides a list of industry sectors with links to their Skills Council. Click on a link and you get a diagram with individual lists of do‟s and don‟ts. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. Lastly. This website is particularly useful for managers in the UK.

Manage. Site Home Address: Email Address: gloria@basic-learning. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest. then spare a minute or two for this easy test from Basic Learning Systems Inc.htm to the site address)  weekly business writing tips. Click. Do You Know Your Reading Speed? If you want to find out how quick you www. and hey presto. Note where you got to. For the record. I made it to 354. you‟ll find out your reading speed. Learn! 2010 Basic Learning Systems Inc 11.managetrainlearn. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute.basic-learning. a business communications company run by Gloria Page 17 of 107 Get the MTL Experience! . it doesn‟t exactly test your comprehension. Of course.

to compete. to thrive. Imagine its ability to attract and retain talent. “value-added”. This is a card of 25 squares on which is printed a buzzword eg “empower”. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. “envision”. Learn! 2010 12. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged. Imagine the innovative power of such an organization.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. Email Address: webmail@tomterez.betterworkplacenow.managetrainlearn. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index. Where kindness rules. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. Where people eagerly use their brainpower. Tom‟s aim is to create better workplaces. Where teamwork comes naturally. Imagine the sense of mission and spirit of fun. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo Page 18 of 107 Get the MTL Experience! . Site Home Address: http://www. Imagine its passion for serving customers.” Yea.

the art and science of leadership. the learning www. By the way. and performance management.managetrainlearn. Amongst the goodies are: current training news. and still look Page 19 of 107 Get the MTL Experience! . Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. Site Home Address: http://www. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to Email Address: donclark@nwlink. in case you‟re wondering about that title. Summary of Free Resources:  a massive resource on performance. But the one feature I remember from years ago when I first came across this site. It‟s the best around. learning. leadership and knowledge. It‟s a massive resource and a lot of it is original. definitions of learning terms. Click. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning. Don has a big German shepherd dog and a smaller companion. is The History of Training. It‟s still as good as ever.Manage.nwlink.

in one tour of this site. and The Business Email Address: janem@bodylanguageexpert. So.managetrainlearn. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new Learn! 2010 14. Personal www. Practical Applications. why mobile phone shop staff don‟t use desks.Manage. I learnt how to use my body language at job interviews. Cue: open smile. The Basics. and friendly Summary of Free Resources:  Articles on all aspects of body language Site Home Address: Page 20 of 107 Get the MTL Experience! . Parenting Advice. relaxed stance. Gender Differences. Click. There are 7 topic areas: Ask Our Experts. and how to convey sincerity and warmth with my face and gestures.

brain teasers. and a set of 29 images that dissect the brain as if you were there with a scalpel! But. Then you can view nicely-designed animations which uncover what goes on in your brain. There‟s a weekly brain bender to test your knowledge (which I got wrong!). It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. the thing that always draws me back to this site is its collection of Brain Teasers. A to Z glossary  animations  free half hour online course.Manage. illusions. Page 21 of 107 Get the MTL Experience! . such as why you conceive a word in one part of your brain and utter it from another. Sound Sequence or Dunk Tank. Learn! 2010 15. You can play Bumper Cows. quiz.managetrainlearn.positscience. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. to be honest. brain Email Address: webmaster@positscience. Brain Connection Brain Buzz This is a fabulous site on everything to do with the www. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). Site Home Address: http://brainconnection.

It has all the familiar. But while others charge for a fraction of what‟s here. multiple intelligence tests  training models  and much more too numerous to mention. Where Alan got the time from to produce all this beats me. and Aesop‟s fables. induction training checklists. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. time management planners. It even has a graphology test. and not so familiar. And templates of resignation letters. feedback www. a glossary of training Page 22 of 107 Get the MTL Experience! . management and business. this is all free.businessballs.Manage. It‟s absolutely huge and covers everything you could ever need on training. models like those from Maslow. quizzes. Site Home Address: http://www.managetrainlearn. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. Learn! 2010 16. appraisal forms. exercises and icebreakers  motivational and amusing posters  file tools and materials  Email Address: ac@alanchapman. McGregor and McLelland. the tree swing cartoons. explaining how to read personality from your handwriting. Shall I go on? I‟ve barely scratched the surface. Click.

Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. The free professional trade magazines on offer include: Human Resource Executive. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. Call Page 23 of 107 Get the MTL Experience! . and The Deal. as well as in categories such as Education. Internet. Site Home Address: http://www.Manage. Government. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Email Address: www. Corporate Meetings and Incentives. Click. Learn! 2010 17. It comes from Business Training Media who offer onsite courses and a big catalogue of training materials. and Transportation.

Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly e-zine. This is what David says: “Cost reduction has been a central focus in most businesses for many years now. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even Page 24 of 107 Get the MTL Experience! . a busy manager‟s complexity audit.managetrainlearn. Learn! 2010 Site Home Address: http://www.businesssimplification. and a set of paperclip templates to keep the campaign fresh in your mind. a Make It Simple www. The only way to deal with it is to focus more effort on Email Address: enquire@businesssimplification.” When you register here you get a free toolkit including a meeting planner. Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying business. Yet there is one hidden area of cost which has rarely been addressed: complexity. Click.

an engineer who needs to connect theory to Page 25 of 107 Get the MTL Experience! . In David‟s own words. Changing Minds How We Change What Others Think.changingminds. David. and thirdly a teacher who loves to pass on the aha‟s of what he knows. Site Home Address: Email Address: contactus@changingminds. Believe. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines. creating minds. David Straker. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. Click. and explanations. quality toolbook. No need to apologise.Manage. he is first a learning www. techniques. You‟re what the web‟s all about. David apologises that his creations are done in his spare time.managetrainlearn. and business articles. They probably account for over 3500 web pages of industrialstrength knowledge. Feel and Do I am full of admiration for the author of this site. principles. improvement encyclopaedia. The sites include: changing minds. Learn! 2010 19. second. hooked on the thrill of discovery.

Learn! 2010 20.managetrainlearn. When I last looked there were over www. As Sidhartha says.citehr. and Jobs. Citehr Improving Organisations The CiteMan network is one of my favourite resources. ideas and resources. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. There are 7 networks – Page 26 of 107 Get the MTL Experience! .Manage. The network now has hundreds of thousands of members from India where it is based to every corner of the world. and Sales/Marketing. Site Home Address: Email Address: info@citehr. Legal. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management. Each is a goldmine of information.000 downloadable resources. Operations. “everything is available to everyone at no charge. Click. General. use it well!” Summary of Free Resources:  massive network of management. HR.

Working with difficult colleagues. Managing yourself better. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. As you work your way through the topics.managetrainlearn. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change. Click. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for Email Address: info@coaching2grow. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list.coaching2grow. you can make notes on your thoughts and plans in a Personal Growth Page 27 of 107 Get the MTL Experience! . You can use it as a standalone coaching tool or as a supplement to working with a live coach. and Influencing a tough boss. Learn! 2010 www. They range from Feedback to Musts and Shoulds and Enemy No 1.

Surveys. What else? Well. And a series of useful www. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. that people in Poland are the most satisfied with customer service.customerservicemanager. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www. There‟s one of the biggest lists of customer service articles I‟ve seen. In a short visit.Manage. and that lengthy waiting times are still the top frustration of customers. There are tons of great information on this site. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals. Page 28 of 107 Get the MTL Experience! Email Address: info@customerservicemanager. such as Customer Service Job Descriptions. Click. Learn! 2010 22. and Scorecards. Tests. there‟s a great free magazine and technical document subscription service with 16 products offered.

Site Home Address: Page 29 of 107 Get the MTL Experience! . you‟ll find 16 free previews of the videos. Email Address: info@telephonedoctor. it‟s a smashing site run by Nancy Friedman. and “From Curt to Courteous”. “Five Forbidden Phrases”. Learn! 2010 23. Summary of Free Resources:  newsletter  video previews. and expertly presented by Nancy herself. seriously. Customer Service Training Deliver Today. perhaps? No.servicetraining. They‟re all hard-hitting. who‟s put together a library of video programmes on customer service. Where you come when you‟re sick of customers. On the link below. to the www. Amongst my favourites are: “Exploring the Rudeness Matrix”. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site.Manage.

or strongly agree. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals. to Perfectionism. pop over there). disagree. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. agree. through Communications Skills. you can succeed no matter what”. The preamble explains: This test assesses your locus of control orientation and your attribution style. (They‟re all taken from the Queendom site.html Email Address: info@discovery. You can get 31 free Basic Personality tests on this site. here‟s a true feast. so if you want more of the same. Here‟s an example of what you‟ll face in one of the set. Procrastination and Type “A” Personality Site Home Address: http://health. ranging from Your Anger profile. Click. Now off you go! Summary of Free Resources:  free personality tests.Manage. partially agree/disagree. Learn! 2010 24. the Locus of Control and Arbitration test." There are 10 statements with which you strongly Page 30 of 107 Get the MTL Experience! . "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation).com www.

Lazy8 Ledger. Big E-Z‟s free trial version. He has a nice friendly. and Merchandise Inventory) as a guest and get the first lessons free. I don‟t feel I‟m being talked down to and there‟s no jargon. Learn! 2010 25. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). You‟ll find links to the Open Office suite of programmes. you can also sign up for Dave‟s other courses (eg Special Journals. Site Home Address: http://www. covering stuff like Debits and Credits. so a good free course on all things accounting is right up my street. and Financial Statements. There‟s another great free service that Dave offers: links to free business software. The General Ledger and Journals. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. Acemoney Lite.Manage.dwmbeancounter. Checkmate Plus. Payroll. and many more. Dave Marshall‟s Bookkeeping course fits the bill nicely. As well as viewing this free course. reassuring and conversational Email Address: Page 31 of 107 Get the MTL Experience! .com www.managetrainlearn. Click. Onestep Accounting. There are 7 lessons in the course.

Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. as in the awards presentation or retirement bash.managetrainlearn. it‟s a great template for a superb presentation. It‟ll have you smiling to yourself one minute and nodding in agreement the next. It works on many levels. It‟s an astonishing testimony to an inspiring leader. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. Site Home Address: http://www. Learn! 2010 Easy Training 26. (check out the almost imperceptible presentation techniques that are used).Manage. as in the annual statement to the board.easytraining. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York).com Page 32 of 107 Get the MTL Experience! .com Email Address: info@easytraining. and it‟s a unique learning experience. www. or the procedural. (You guessed: I like it!) Just read it. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual.

Site Home Address: http://www. if that doesn‟t brighten your Email Address: zev@empoweringmessages. It‟s all about empowerment (aka positivity). But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA.empoweringmessages. Page 33 of 107 Get the MTL Experience! . There are empowering stories. there‟s no hope for you! Summary of Free Resources:  audio www. Click. and some really inspiring articles. a huge collection of positive news stories. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”. Learn! 2010 Empowering Messages 27. Now. Free Empowerment Chats This is an uplifting site that should put you in a good mood.managetrainlearn.Manage.

There are ideas galore on what kind of business to make money in.Manage. As if all that weren‟t enough. And there‟s a hand-holding guide to managing and growing your business.entrepreneur. As the title implies. there‟s an A to Z encyclopaedia of small business terms. features. Click. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. from home-based businesses to franchises. For a start. from finding an attorney to engaging new staff. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. Site Home Address: www. there‟s heaps of it here. Learn! 2010 Page 34 of 107 Get the MTL Experience! . it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re Email Address: feedback@entrepreneur. there‟s everything you could possibly need to know on starting a business. from raising money to taking time off. and magazine.

and advice. bios of famous entrepreneurs. Learn! 2010 29. Page 35 of 107 Get the MTL Experience! .com www. At the start of the year. Site Home Address: http://www. articles. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others.evancarmichael. you‟ll find a treasure-trove of resources for entrepreneurs. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads.managetrainlearn. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. These include Email Address: info@evancarmichael. and a page of unique resources supplied by contributing experts. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. there were 348 items. On this site. training. this is the site for you. advice.

It‟s not hard to see why. They‟ll catch your attention too because they‟re very much to the point and www. including a test of your negotiating style.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. Click. But what caught my eye was his list of over 60 short sharp negotiating gambits. Learn! 2010 30. There are lots of free resources here on negotiating.Manage. If these gambits don‟t turn you into a powerful deal-maker.managetrainlearn. newsletters and collection of negotiation gambits  negotiating style self-assessment. a monthly newsletter. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. I‟ll eat my hat. Summary of Free Resources:  articles. Who. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your Email Address: info@pbsconsulting.everyonenegotiates. Site Home Address: Page 36 of 107 Get the MTL Experience! . which he calls: “your premier resource for sharpening your negotiating skills”. and incisive articles. Everyone Negotiates YIKES . for instance.

Beats those long journeys to training courses! Summary of Free Resources:  articles.executivecoachingstudio. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. newsletter  email course for executives. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”.managetrainlearn.Manage. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. friendly style are easy to read and easy to absorb. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. you get “Making Things Happen”. After the first part which is an Page 37 of 107 Get the MTL Experience! . Learn! 2010 Email Address: sean@executivecoachingstudio. Site Home Address: www. Click. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat.

com www. and etiquette. Click. and conversational do‟s and don‟ts. and hotel Email Address: info@executiveplanet. you‟ll get advice from an expert along with facts about laws. For each country.managetrainlearn.executiveplanet. Its main feature is a guide to business culture when negotiating in 49 different countries. Executive Planet Cross-cultural Training If you do business around the world. what to wear. Plus for each country.Manage. The site works like a wiki. how to address people. meaning you can register and update articles. making Page 38 of 107 Get the MTL Experience! . you get advice on: negotiating tactics. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. culture. entertaining. this site is an essential companion to your airline tickets. suitcase. Site Home Address: http://www. Learn! 2010 32.

Here are a couple of statistics. Negotiation. Site Home Address: http://www. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site. there are all the categories you could wish for if you are looking to extend or update your Page 39 of 107 Get the MTL Experience! . Communication. the best article directory by far is Ezine www. This site is mind-bogglingly massive. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. It reviews everything that it archives which means you‟ll get only good stuff.Manage. In the business section. For me. you‟ll find Leadership. and Creativity. In the Self-Improvement section.000 articles (and probably growing all the time). The list just goes on and on. Teambuilding. including: Customer Service. run by Christopher Email Address: info@ezinearticles. Time Management. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. and Top 10 Tips. Presentation. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites.managetrainlearn. Goal Setting. And over 25.ezinearticles. Click. Motivation. Learn! 2010 33.000 authors (also probably growing all the time). It has over 100. Change Management. Coaching.

Fast Company is a monthly business print magazine that you can subscribe to. Learn! 2010 34. Then. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going Page 40 of 107 Get the MTL Experience! . But on the site you can see the current edition for free and read selected articles. you can subscribe to some very useful newsletters. But that‟s nowhere near all they do. For those of us too busy to spend every day surfing. mine‟s not there) and Top 10 Bosses From Email Address: pr@fastcompany. a directory of businesses in your area (States only unfortunately).managetrainlearn. The one I like most is Fast Take. Essentially. Fast Company How Smart People Work Fast Company is one of the original business information www. For a start.Manage. Site Home Address: http://www. which is a weekly roundup from the Web. Click. a fast feast.fastcompany. of course. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows. All in all. You can also browse their massive archive of past copies. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future.

Fenman! Summary of Free Resources:  huge range of training products with many free www. Selection and Induction. As an example. this is what I did.managetrainlearn. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. called Danger – Talent Zombies! Thank you. There‟s so much information that if you downloaded everything that‟s available. That took me to a page with 8 big products of which I was able to download samples from 4.fenman. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free Email Address: service@fenman. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. Learn! 2010 35. you‟d have a huge library of valuable material. I clicked on just one of their 25 categories. and an exercise on identifying employees with talent. Click. They are now a formidable presence on the Web.Manage. How to run an Assessment Centre. an Induction Page 41 of 107 Get the MTL Experience! . Site Home Address: http://www.

Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. Learn! 2010 36. For example. First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them.Manage. Incidentally.firststepstraining. Just pop on over and try them for yourself. I won‟t tell you what you have to do in these games (they‟re far too complicated). how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. Page 42 of 107 Get the MTL Experience! .com Email Address: www.managetrainlearn. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before. Site Home Address: http://www.

The questions are the usual range of multiple choice and true or false but the graphics. I scored quite well and I certainly learnt.games2train.managetrainlearn. and Phone games. Multiplayer games. There are 6 categories of games: Video games. and design makes you really believe you‟re on a TV quiz show. You can try out all of the categories if you have Flash installed. Click. Learn! 2010 37. Quiz shows. I then got to choose who I wanted to be and who to play against and the game Page 43 of 107 Get the MTL Experience! . audio. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing www. Certification games. Site Home Address: http://www. I gave Quiz show a go and chose Sexual Harassment as my subject. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes.Manage. Flash Email Address: info@games2train.

if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. That‟s.managetrainlearn. When you‟ve allocated your weekly hours. the site offers 10 time tamer tips. you can see a pie chart of how well you do compared to Page 44 of 107 Get the MTL Experience! . www. of course. some research into the top time wasters. tips. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment.getmoredone. sleep and TV and so on. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. here‟s one from Pace Productivity. Site Home Address: http://www.Manage. and research on time Email Address: mark@getmoredone. to family. You can also enter your ideal profile to see where you want to be. In addition to the time tabulator. Learn! 2010 38. and interesting time management quotes.

Clarence Birdseye.html Email Address: news@hbs. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J. for example. Did you know. Click. but most people will recognize people like Elizabeth Arden. there will be some unfamiliar names on the list. and Hugh Hefner. Learn! 2010 Harvard Business School Page 45 of 107 Get the MTL Experience! . For non-Americans. Site Home Address: http://www. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century.managetrainlearn.hbs. There are brief but fascinating bios of each leader. Gilbert Colgate.

It‟s just that he tells such a good story. Yep. Or “Some squares are really sharp”. Click. Or how about “Say thanks before it‟s just a memory”. You just have to read his stuff. read the articles on this website. I reckon you‟ll learn a lot from this site. Enjoy! Summary of Free Resources:  management articles. For a start. But I keep a special place for Harvey Mackay. There‟s “The heart of education is the education of the heart”. he‟s just a great www. Site Home Address: Email Address: harvey@mackay. Finally. Learn! 2010 40.Manage. If you want to know what I mean. And then he draws some universal truths out of these stories that help us take home the message. the headings of these articles are immediately grabbable. (Harvey knows we‟re all curious deep down).managetrainlearn. Many of these articles kick off with fascinating stories of successful business leaders or managers. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites. And he packs a big message in the shortest possible space. Then there‟s the content. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above).com Page 46 of 107 Get the MTL Experience! .

Another is his comfort around using modern technology to build customer relations. Hello. It underlies his Hello. but he has already written 7 books.Manage. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. One of them is the idea that you shouldn‟t create Page 47 of 107 Get the MTL Experience! .managetrainlearn. you should create fans. My Name Is Scott Stick Yourself Out There In my review of this site. launched his own interactive TV.) The theme behind Scott‟s ideas is Approachability. he also has a nametag tattooed on his www. I was going to say that a great future awaits Scott Ginsberg. Scott is still young. There are over 700 of them. He‟s already got a great present! OK. Learn! 2010 41. Click. (Apparently. and has made a brand out of a nametag. If you can‟t get enough of Scott on this site. And then I realised that this isn‟t true. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere. Many of Scott‟s themes really chime with me.hellomynameisscott. is a regular columnist. take a look at his other video site and consultancy site. My Name is Scott Email Address: scott@hellomynameisscott. has a suite of websites. Email Address: query@humanlinks. news and jobs) are a wide set of personality tests. (from training needs to climate.managetrainlearn. Learn! 2010 Page 48 of 107 Get the MTL Experience! . www. Site Home Address: http://www.Manage. Amongst the many free goodies on offer here (along with the articles. a range of audits.humanlinks. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. thinking skills to job satisfaction) and some general knowledge tests. forum. Wherever you are. use it. Summary of Free Resources:  management articles  tests  forum. a wide range of managerial tests (eg Manager in a Fix).

checklists and forms  Interview tips  Job descriptions  Free email classes. here including “Recruit and Hire the Best”.Manage. the “must reads”. They start with 19th Century History and end up with Page 49 of 107 Get the MTL Experience! . Managing People. there are links to the most popular sections.managetrainlearn. there are free 5-week email classes. and Teambuilding.about. you‟ll find topics on Change Management. Learn! 2010 Human Resources About… 43. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. Throughout the channel. Site Home Address: http://humanresources. then you‟re in for a great treat.about. To help you through this wealth of material. Employee Recognition. Employing People. and the latest updates. Motivation. As with all About Email Address: info@humanresources. On the way they tackle Human Resources with guide Susan Heathfield. Management/Leadership. Susan takes you through 4 main areas: HR Basics. Communications. Click. Performance Management. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. and Success at www. Summary of Free Resources:  Learning style profile  Free policy samples.

here‟s my favourite cliché: “He was in and out like a yo-yo”. a Bullshine generator for producing management speak.managetrainlearn. you can become a member of the institute and learn about the institute‟s history and purpose. thou plump. and my favourite pirate curse: “What care I. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief. There‟s a coat of arms (motto: Back to Quo Vadis). There‟s a swipe at management models. ISMS Babel translator  carparktivity stickers.btinternet. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. Click. Summary of Free Resources:  bullshine Page 50 of 107 Get the MTL Experience! .Manage. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. a list of hilarious workplace clichés. ISMS curser.htm Email Address: www. albeit with a serious black-spotted pigeonfoot!” Odd. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. Site Home Address: http://www. For example. roll of honour and list of “bored” members. but great fun. Learn! 2010 44. For a flavour of each of these.

This is a series of short one-minute reads on leadership subjects. Take a daily dip. Site Home Address: http://www. Click.leadershipnow. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. Learn! 2010 www. Summary of Free Resources:  leadership articles  newsletter  book excerpts. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”. But there are 2 features that make this site just a little bit Page 51 of 107 Get the MTL Experience! .com Email Address: comments@leadershipnow.Manage. articles and a newsletter. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes.managetrainlearn. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. there‟s a feature called Leadership Minute. For a start.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Manage, Click, Learn! 2010



Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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There doesn‟t appear to be anything left out. And it‟s hard to argue with that. It‟s an amazing resource. well V. to Z. Site Home Address: http://www. it has a bias towards non-profit organisations. Learn! 2010 Email Address: jalnes@mapfornonprofits. You start with an introduction and a set of links to outside sites.managementhelp. I was astounded then and still am now. Click. say Group Skills. to General Resources and Related Library Links. highly integrated library of management material”. Summary of Free Resources:  encyclopaedia of management. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. a true management help. And of course when you go elsewhere you have other links to explore. Volunteers. It covers everything in business from A. It‟s a real web of information. (By the way. Carter McNamara. Carter calls the site a “complete.Manage. Then you move through Icebreakers and Group Matters. Advertising and Page 55 of 107 Get the MTL Experience! .) Let‟s see what happens when you explore one topic.managetrainlearn. the work of one man.

For devilment. portals. Where to begin? Well. Motivation and so on. As a Page 56 of 107 Get the MTL Experience! . Manager Wise To Work is Human. Summary of Free Resources:  massive collection of management articles  glossary of management terms. Culture. neatly categorised into sections such as Coaching. There are also links to universities. Innovation. you can buy the T-shirt with that slogan on (“To Work Is Human.Manage. I selected “Q” and got “Quick Ratio” and “Quality of Work”. management publications. there‟s a massive collection of articles in the Knowledge www. Learn! 2010 Email Address: admin@managerwise. Click. Then there‟s an A to Z glossary of management terms. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. and employment law sites around the world. To Manage Divine”) and hand it out to your delegates on your next training course. The one I checked on Motivation has some really well-chosen subjects. Site Home Address: http://www. business schools. To Manage Divine This is nothing short of a management supersite.managerwise.

Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. including E-learning courses. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site.Manage.managetrainlearn. MTL provides a range of online products. They range from Appraisal and Assertiveness to Teambuilding. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st Page 57 of 107 Get the MTL Experience! . Click. Thinking Skills. Time Management and Training www. and a library of free e-books. Manuals for Trainers. Step-by-Step pocketbook guides. Learn! 2010 51. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure. To help you and your organisation learn these skills. 1-day Course Email Address: eric@managetrainlearn.managetrainlearn. Site Home Address: http://www.

the theme was Balance. Learn! 2010 Page 58 of 107 Get the MTL Experience! .Manage. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes. it‟s free. and the affirmation for the day was “I act with purposeful awareness of equanimity and www. When I looked.mhmail.managetrainlearn. For example. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. Email Address: mhmail@earthlink. Other resources on this site include Jeanie‟s guided meditation tapes. Site Home Address: http://www. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation.” It‟s a nice way to do some useful self-improvement each day and. in the week I checked it out. the best bit is.

If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course.managetrainlearn. and accelerate your own Email Address: support@silvaultramindsystem. This programme shows you how to reach the alpha level of www. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”. Click. Learn! 2010 53. pull creative ideas out of thin air. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. open up your mind. an optimal state of being in which your right and left brains are working together and you are in a state of total. Site Home Address: http://www. Plus. Go on.silvaultramindsystem. founder of the Mind Power System. creative and deep relaxation. this is the site to come to. Mind Power System Free Relaxation Programme This is one of the websites of Jose Page 59 of 107 Get the MTL Experience! .Manage.

mindtools. called Career Excellence Club. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook. interviews with experts. Site Home Address: http://www. for access to all the helps more than 10. and a forum.managetrainlearn. There is also a members‟ area.Manage. instantly available Each year. Learn! 2010 54. Mind Tools Online management and leadership Email Address: info@mindtools. Click. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter. free of charge. Here you can learn hundreds of essential management www. Page 60 of 107 Get the MTL Experience! .000 visitors learn the essential skills they need for an excellent career.000.

Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s Page 61 of 107 Get the MTL Experience! . Click. It‟s up to you how you might use this information. Learn! 2010 55. Site Home Address: http://www. You could be a trainer and use the plan as a structure for your own courses. reading references. Or you could use the references as the basis for your own self-paced learning. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. It‟s up to you. Listening to the Customer. Programmes are courses run in any particular semester. Now a few years and Communications for Management. What you don‟t get.ocw. Negotiations and Conflict Resolution.Manage. Other programmes of interest to managers are: Advanced Managerial Communication. This is how it works. calendar. There are some 34 departments ranging from Aeronautics to Writing Studies. www. is the actual lessons. What you‟ll get on this course is a syllabus. Let‟s take as an example “Practical Leadership”. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the Email Address: info@ocw. the Massachusetts Institute of Technology made newspaper headlines. here are the results: MIT Opencourseware. both in pdf. lecture notes and assignments.managetrainlearn.

com Email Address: Page 62 of 107 Get the MTL Experience! . mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development www. It lasts all of 25.45 minutes and can be played straight from your PC or an mp3 player.managetrainlearn. Considering what you‟d pay to hear either of these two speakers in person. The free gift offered on the site comes when you recommend the site to a friend.mp3motivators. When I did this. Click. Site Home Address: http://www.Manage. Learn! 2010 56. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen.

html Email Address: itte@nbsa. and quite a big section on dealing with conflict. Although it‟s aimed at school governing bodies. the lessons have universal appeal to managers and leaders in any Maybe they have something in mind? Summary of Free Resources:  leadership course. Learn! 2010 57. Click. There‟s good stuff on the qualities that make up a Page 63 of 107 Get the MTL Experience! . the different ways to www. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme. Site Home Address: http://www.

All the questions are case studies. Site Home Address: http://www. you get the correct versions and a rationale. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete Page 64 of 107 Get the MTL Experience! . The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to.sabonline. Click. which is quite Email Address: info@sabonline.managetrainlearn. Summary of Free Resources:  negotiating skills test. After submitting your answers. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer. Learn! 2010 Negotiation Enterprises www.

com Page 65 of 107 Get the MTL Experience! . It‟s absolutely massive. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web.negotiatormagazine. Two entries are currently topping the list. The first was what John calls the King Solomon Maternal Claims Dispute. in which King Solomon had to choose between two women who claimed to be the mother of a baby boy. And it‟s all the work of one www. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803. in which these two men doubled the size of the USA overnight for the price of $15 million. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. Site Home Address: http://www.managetrainlearn. Learn! 2010 Negotiator Magazine 59. Click. John Baker. There‟s no fee so it‟s a resource you can wander around at will. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried Email Address: editor@negotiatormagazine.Manage. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each. Click. if you‟re a manager who‟s stuck. Everything I saw was superbly written and presented. Page 69 of 107 Get the MTL Experience! . A nice touch was also that you can bookmark pages and add your own notes. This enables you to access the full version and wander all over the place.peoplealchemy. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. and if this wasn‟t enough. making mistakes. Empowerment to Violence and Aggression. Everything possible is included from 360 Degree Assessments to Diversity. or under pressure ( You need answers. Oh. OK.Manage. who isn‟t?). using their search facility or just going where the mood takes you. It‟s a great resource and they offer a Free Trial for 15 days. Learn! 2010 63. then you don‟t need Email Address: enquiries@peoplealchemy. the portal is offered free to charities. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that.managetrainlearn.

and the facing vases/ Page 70 of 107 Get the MTL Experience! . some of the links are now dead). Some trainers use the famous “old hag-young queen” image. They‟re fun to play with or just to work out for yourself. Others use the Necker cube. being rather old. Site Home Address: http://psych. Click.managetrainlearn. Penn State Psychology What Do You See? If you‟ve ever been on a personal development And you can use them in a wide range of change programmes as great icebreakers. And others mix numbers and letters as in the “Is it 13 or B?” picture. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. Summary of Free Resources:  optical illusions. Learn! 2010 Email Address: Acp103@psu. This site has a huge number of links to different optical illusion sites (though. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them. or quick power learning interludes. the rabbit/duck.

neatly arranged in A to Z fashion according to personal development themes. Learn! 2010 Personal Development 65.Manage. As an example of the folksy nature of these writings. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software. So we start with Abstinence. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods).com www. Site Home Address: Page 71 of 107 Get the MTL Experience! .com Email Address: stevemoor@personal-development. steer right through Learning and Leaders.managetrainlearn. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. Click. There are nearly 250 articles to choose from. move on to Change and Complaints. Aaah. and end up with Wisdom Words and Worry. Say goodnight.personal-development.

One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. audio tapes and top 10 lists. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. He does things that bring him joy and contribute value to others. Email Address: coach@philiphumbert. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy.Manage. Oh. Click. Learn! 2010 66. and I also like Philip because the most important stuff on his bio is his Page 72 of 107 Get the MTL Experience! . The free goodies include 3 free e-books: Goal-Setting 101.managetrainlearn.” Philip shares a lot of his philosophy and ideas on this website of his. Creating www. and Making Money. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive. Personal Eco-Systems. Site Home Address: http://philiphumbert.

com www.positive-club. Site Home Address: http://www. there‟s a lovely relaxing slideshow from Kahlil Gibran. And many more besides. and a massive dictionary of self-affirming quotations from Abundance through to Youth. including some classic self-improvement books.Manage. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. then this site will shower you with great motivational literature. a free 7 Eternal Laws CD. Learn! 2010 67. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. In addition. a really neat little positive boost trick that only a computer can Email Address: info@positive-club. Page 73 of 107 Get the MTL Experience! . Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. Now if none of these don‟t put you on cloud nine.managetrainlearn. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. All free.

told in an easy-to-read. conversational Email Address: editor2007@presentationhelper. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite. There are also quick links to the free Powerpoint viewer and trial version of the real thing. “Ancient Egyptian Mummification”. and “The Future of the Pork Sausage Market”. Next. and a template first Page 74 of 107 Get the MTL Experience! . Where to begin? Well. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings. Site Home Address: http://www. seasonal.presentationhelper.Manage. Then there‟s a range of free excellent Powerpoint templates under different headings such as business. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. there‟s some great advice on how to deliver your presentation. www. And lastly. funerals and retirements. Learn! 2010 Presentation Helper 68. Topics include What to Wear and Dealing with Investors.

it can also be of value to those who want to develop their knowledge of management ideas.provenmodels. The models themselves are displayed graphically with details of their characteristics. Summary of Free Resources:  Collection of management models Site Home Address: www. the author name. you can browse the model book. You can add your own comments. descriptions. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. pros and Page 75 of 107 Get the MTL Experience! . Click. It comprises a collection of 64 models which can be accessed be a search of the model name. Theory X and Y. or the topic.Manage. and Email Address: customer_service@provenmodels. Alternatively. Learn! 2010 69. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. and Fayol‟s 14 Principles of Management.

managetrainlearn. Click. The chief free resource on this site is a collection of audio podcasts. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. In all there are nearly 40 broadcasts in the archive. Site Home Address: http://www. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development Page 76 of 107 Get the MTL Experience! www. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). Learn! 2010 70. Everything he touches seems to turn to Email Address: al@robinsharma. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari. These will really motivate you as you walk or drive along.robinsharma. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. but as the name of his bestselling book. that‟s the person I‟ll always think he is.

Manage. “Flinching” Email Address: dawsonprod@aol. He‟s Page 77 of 107 Get the MTL Experience! . Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills. Plus. Summary of Free Resources:  audio and video excerpts  articles on negotiating. and tells a very good story. including: “Ask For More”. Click.managetrainlearn. This site will show you Roger in action both on audio and video. Learn! 2010 71. entertaining. Site Home Address: www. and “Money is not as important as you think”. you‟ll also get a set of 23 articles on power negotiating.

Learn! 2010 Ron Kaufman Page 78 of 107 Get the MTL Experience! . He has reached more than 3 million people with his high-energy and high-content presentations. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. as if this wasn‟t enough. Both sites will give you access to some of Ron‟s excellent free material. There are great videos which will show you why Ron is such a draw when www. Click. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”.managetrainlearn. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. a free Customer Service Training Library. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www.ronkaufman. Email Address: ron@ronkaufman. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download.Manage.

Manage. They‟ll enhance your communications and make you a stronger influencer. Site Home Address: Page 79 of 107 Get the MTL Experience! . There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP. To get a feel for some of the tips. Learn! 2010 73. Click. and “Power chunking”.uk Email Address: info@saladltd. “Wave goodbye to hesitation”. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind). Signing up to Jamie‟s tips means you get a whole host of NLP-related resources It‟s run by Jamie Smart who is the author of most of the articles in the tips www. Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP).saladltd.

and Social Media. is the range and depth of free resources on their site. as well as more familiar management courses.Manage. On each of the topics in their courses. Click. share the topic on your social sites. Learn! 2010 74. To start off. you can follow up on tags (to see related items). they also run a monthly prize competition with the winners receiving a free Email Address: contact@siliconbeachtraining. Because they are also promoting their own offline courses.siliconbeachtraining.managetrainlearn. They care about effective training and that means listening to their clients and course participants. they offer 13 courses that can be accessed from their website www. These range from PRINCE2 to Six Sigma. Site Home Address: Page 80 of 107 Get the MTL Experience! . or submit a comment of your own. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. Summary of Free Resources:  Free courses from their website  Free monthly competition. What makes them really though. Email Address: support@skillsconverged. Click. exercises.skillsconverged. You get all the instructions along with the item which are usually well-illustrated. A great giveaway for training and learning. Page 81 of 107 Get the MTL Experience! . all of which can be customised to suit your own particular training needs. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. games. Skills Converged Training Material on Productivity. Learn! 2010 75. Site Home Address: http://www. Summary of Free Resources:  Free training resources on exercises. These include trainer‟s notes.managetrainlearn.Manage. What makes this more than a training shop. These range from energisers and icebreakers to exercises and teambuilders. slides. is the wealth of free material on offer. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses.

uk Email Address: I liked in particular the idea of “Firebreaks” around your busy day. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. and stretching. meditation. Summary of Free Resources:  www. Site Home Address: http://www. Send me to the relaxation couch now. Then there is the Stressbusting channel with a variety of short programmes on or via the type of remedy eg a link to another area or product. And the Directory offers a good set of links to more specialised areas. from Dr Roger Henderson. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. Page 82 of 107 Get the MTL Experience! . Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. advice and tests on stress busting. There are really interesting articles. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt.Manage. Learn! 2010 76.

Success guaranteed. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Email Address: info@success. For a start you can download a free CD and MP3 of “The Secret”. Then there‟s an amazing article Your Path to Success If success is important to you in life. quotes.success. and powerwords. The focus on this entire site is success. quotes. Success. software and videos. there‟s a great selection of e-cards that you can send to your contacts too. Learn! 2010 77. Plus audio programmes. Site Home Address: http://www. and I forgot. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters. in fact.Manage. Oh. (and who doesn‟t have some kind of desire for their own success?). But what about the free resources? Well. then this is the place for www.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. coaching courses.managetrainlearn. Plus a demo of a Life Organizer that plans your personal success. these are pretty amazing. I think. to which you can add your own items. Page 83 of 107 Get the MTL Experience! . And email tips.

and products. Click. and Lifestyle. Health and Fitness. Money and Careers. and discussion boards. Site Home Address: Page 84 of 107 Get the MTL Experience! . Love and Relationships. As an encouragement to participate.selfgrowth. Learn! 2010 78. newsletters. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. Once you‟ve registered. or simply daily logging in (5). including adding an expert page (100 points). adding an article (50). you can develop your own member pages and connect to others through chat. Mental Health.managetrainlearn. a community. members can earn user points for all their activity on the site. As a reward for gathering points. sets of articles. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. events. blogs. you can be featured on the site and offered prizes. The site has 6 areas: Success www. and a place to learn. You can access experts in each of these areas. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. instant messaging. Spirituality. It is a Email Address: webmaster@selfgrowth.

Fostering Innovation. For a start. Being the Expert. Learn! 2010 79. Serving Others.managetrainlearn. Once you‟ve completed the whole set of questions. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. This is a series of 28 questions about your career objectives and values. Ensuring Security. Achieving Stretch. I scored highest on Gaining Autonomy which for me was Page 85 of 107 Get the MTL Experience! . Great fun and highly innovative. probably because the company is located in Utah. And then it uses a mountain background. Leading Email Address: info@targetedlearning. The assessment now allows you to devise an Action Plan. though.targetedlearning. is the link to the Making a Difference workshop. The great thing about the site.Manage. it has a landscape website not a down-the-page portrait one. you get the results which score your responses according to one of the following: Gaining Autonomy. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop. Targeted Learning Engaging the Collective Genius of People This is a neat little site. Click. and Maintaining www.

Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. Learn! 2010 80.managetrainlearn. You can take them on your IQ. Testing. there‟s a free Brain test that has 32 questions and will take you 12 minutes to Page 86 of 107 Get the MTL Experience! www. Site Home Address: Email Address: info@testcafe. on teamwork. and on your personality. Summary of Free Resources:  tests and self-assessments. on assertiveness. testing. Click.Manage. As an example. on your career choices. on time management. Test Café Brain Tests This is one of the best sites around for taking tests.

ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope. or. in her words. about Patti and her work.managetrainlearn. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. That‟s not all. It‟s in the form of a spy file.Manage. Site Home Address: http://www. detect www. Learn! 2010 81. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. Email Address: patti@thechangeagent. Summary of Free Resources:  articles on change management. Let Go”.thechangeagent. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage Page 87 of 107 Get the MTL Experience! .

messaging each other. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. Some of the groups on the site include: Professional Voice. The site is based on Web 2. uploading their own video clips. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  www.managetrainlearn. This means that leadership experts and practitioners from all over the world can collaborate with each Email Address: info@theleadershiphub. documents and other useful tools to share with the rest of the community. emailing within the platform.0 tools with members writing their own leadership diaries. blogs. Disney Leadership. Be Entertained. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools. Learn! 2010 82. Be Inspired. Click. videos. documents on leadership Site Home Address: http://www.theleadershiphub.Manage. and one I particularly Page 88 of 107 Get the MTL Experience! .

ranging from original Japanese terminology to Six Sigma Page 89 of 107 Get the MTL Experience! . end up with “Z-Chart” and “Zenbara”.com Summary of Free Resources:  articles on quality and improvement. creatingminds.Manage. This one is “a long list of around 400 items. Hats off to David for another amazing encyclopaedic resource.” So. you can start with the “A-O Diagram” and journey through “Bell Curve”. “Chumbo Chart”. each with a page containing descriptions of tools and terms about improvement and quality. Click.htm Email Address: contactus@syque.syque. Learn! 2010 The Improvement Encyclopedia 83. Site Home Address: http://www. and qualitytools (which you‟ll find elsewhere in this book). and “Fault Tree Analysis” and. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites. if this is your sort of thing. a companion to changingminds.

) What makes the site worth a visit is the special collection of articles on success. conversational. a bitter-sweet story of how nobody sees you when you really succeed. through “The Winning Mindset of a True Leader”. Site Home Address: http://www. (You can see him in action on this site in 4 video excerpts. They range from “My First Trophy”. There are 62 of them and they‟re all written the way Victor speaks: highly www. which is summed up as: “never try to win”. and free e-book on success. newsletter. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”. Read and be entertained! Summary of Free Resources:  video excerpts  articles. Email Address: victor@thelogicofsuccess. direct.thelogicofsuccess. Learn! 2010 The Logic of Success 84. Motivation with Intelligent Content This is Victor Gonzalez‟s Page 90 of 107 Get the MTL Experience! . and instructive. Victor is an American motivational speaker who is very entertaining.managetrainlearn.

a Knowledgebase. There are Finance. For a start. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. it has a wonderful glossary. Learn! 2010 85.managetrainlearn. sending you off in all sorts of explorations. Marketing. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. Which makes this section alone a great research tool. and other categories that will shoot you off to even more resources elsewhere on the Net. Then there are links to Publications. In fact. and a Daily Knowledge Special.themanager. Site Home Address: Page 91 of 107 Get the MTL Experience! . if you ever need to look something up about management.Manage. this is as good a place to start as you‟ll www. Email Address: info@reckliesmp. Click. Summary of Free Resources:  glossary of management terms  articles galore on management.

Site Home Address: http://www. Dear Doc… This is an off-beat work-related website run by William www. Click. In addition. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say.Manage. Learn! 2010 The Workplace Doctors 86. and Tina Rowe. Here you‟ll find answers to questions that really bother people at work. such as “Help! I Can‟t Spel”. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. Lists to Hang Up at Page 92 of 107 Get the MTL Experience! . and a comparison between work and prison. Dan West. “How Can I Combat Tardiness?” and “I Work With A Jerk!”.workplacedoctors.managetrainlearn. there‟s a very amusing section that includes: some of the crazy things managers say. in “Management Without Logic”.com/ Email Address: danvwest@msn.

puzzles and guides  training resources. TV game shows. eg on facilitator Page 93 of 107 Get the MTL Experience! .thiagi. to name just a few.Manage.managetrainlearn. for short). Project Life Cycle. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. Just go and play! Summary of Free Resources:  games. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun. and Email Address: thiagi@thiagi. Click. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman.  trivia puzzles  email games. Learn! 2010 87. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. quizzes. Site Home Address: http://www. And there‟s a lot of free fun training on the www.

Click. a Media Watch which summarises the headlines of the world‟s top business publications. Site Home Address: http://www. Management Today and de Bono is one of the world‟s leading authorities on creative thinking. Unusual and original features of the site are various newsfeeds on management topics. and an update on the world‟s top companies. Heller is the founder of the magazine. Page 94 of 107 Get the MTL Experience! . much of it available in the Letter to Thinking Managers newsletter which is free for the first two Email Address: info@thinkingmanagers.Manage.thinkingmangers. both outstanding writers. consultants and thinkers in their own right.managetrainlearn. As you would expect from two such luminaries. There is also a huge library of management material. there is a Resources section linking to a big database of other sites and www. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. Learn! 2010 Thinking Managers 88. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. there is a wealth of material on this site.

com will surprise you. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week. provoke you. comments and much more. jokes. www. inspire you and wow you with a host of free articles. Cor.php/ Email Address: info@tickledbylife.Manage. puzzles. Learn! 2010 89. stories.managetrainlearn. are you tickled by life? Tickledbylife. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your Page 95 of 107 Get the MTL Experience! .com/index. interviews. Site Home Address: http://tickledbylife. games. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short. discussions. Click.

and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on www. 336 pages long. Site Home Address: http://www.antion. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. Click. Oh. and has some very interesting ideas and techniques. try it.htm Email Address: orders@antion. It‟s printable online reading but if you want to buy the book you can.managetrainlearn. If you want to inject more pizzazz into your presentations. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. Learn! 2010 Page 96 of 107 Get the MTL Experience! . Tom Antion Wake ‘Em Up Business Presentations. Tom Antion is a business speaker who also runs a range of seminars on other topics. fun and memorable programs”.Manage. It‟s huge.

com Page 97 of 107 Get the MTL Experience! . Romania. Years ago.tompeters. Spain. or innovation. For here on Peters‟ site. But now of course the cost doesn‟t come into it. Click. He is far more than a motivational speaker. Tom Peters. Site Home Address: http://www. There are heaps of stuff Email Address: info@tompeters.managetrainlearn. Tom implores us to use these resources. Send them to friends. Spread them around. Brazil. from seminars in the States. the Middle East. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free.Manage. Use them. I used to think. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. when I was just a humble HR manager. Peters is a legend in his own lifetime. slides and pdfs on Peters‟ thoughts. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and www. Learn! 2010 91. You can discover what the great man thinks about interviewing excellence. he shakes up enterprises to re-think what they do. Plus. “Take them. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. and more. or transformational change. Have your way with them. or the nub of leadership. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. or dozens more.

com Page 98 of 107 Get the MTL Experience! . such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. Metaphors. Click. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers.aspx Email Address: customercare@trainerbubble. They also provide consultancy and bespoke services. Learn! 2010 92. including Business Development. Customer Care. Summary of Free Resources:  Samples of training materials. Lateral thinkers.trainerbubble. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive.Manage. you qualify for a free training pack. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers.managetrainlearn. eg “Leading Effective Teams” and “The Art of Negotiation”  Free www. A great training resource. simple to follow and easy to access. and Health and Safety. Communication. if you are a UK charity. whilst remaining affordable. Site Home Address: http://www. As well as this service. Plus. seminars and workshops. Trainerbubble provides a huge list of free samples that are ideal for anyone running

com www.Manage. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. and Nutrition.managetrainlearn. Heart Intelligence. if that‟s not enough. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. And. Learn! 2010 93. Page 99 of 107 Get the MTL Experience! . Plus. what you want in life and how to consciously transform your life for the better. and assertive/unassertive preferences. there are 3 more free courses on Communications. For Email Address: info@trans4mind. And that just scratches the surface.trans4mind. stable/unstable. Site Home Address: http://www. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues.

valuation and decision making. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” Email Address: info@valuebasedmanagement.managetrainlearn. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. In just a few minutes. and leadership and management. Learn! 2010 94. communication and marketing. Site Home Address: http://www.valuebasedmanagement. change and culture. Nearly every concept on management must be here. Page 100 of 107 Get the MTL Experience! . Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this www. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame. You get what‟s on offer thrown straight in your face. In fact. and most importantly. It‟s like an internet inside an internet. organization.

Click. Discover Your Learning Style VARK stands for Visual. Aural. Learn! 2010 Vark Learning Styles Email Address: flemingn@ihug. tell Page 101 of 107 Get the MTL Experience! . Site Home Address: http://www. you‟ll get a page that explains your learning www.Manage. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model.managetrainlearn. This site from New Zealander. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. Here‟s one of the situations: “You have a problem with your knee. or explain on a diagram?” Once you‟ve answered all the case studies. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). and Kinaesthetic. Neil Fleming. Read/Write.

this is a treasure trove of training and if there were such a thing. Site Home Address: http://www. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. and Nuclear Holocaust. or adapted.wilderdom. there are all the classic teambuilding games such as Lost At Sea. They can be Page 102 of 107 Get the MTL Experience! . Survival On The Moon.managetrainlearn. If you really want to push the boat out. for any experiential learning course. activities and www. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. For me. For example. And trust activities such as Sherpa Walk and Human Ladder. whether you‟re working with colleges. corporate managers.Manage. or the local scout troop. any of which could easily account for half a day‟s Email Address: james@wilderdom. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. Click. Learn! 2010 96. I could happily spend hours on this site.

Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything. there were articles. a news poll. and cartoons. topic channels. Learn! 2010 97.workforceonline. newsletter.Manage. Then there are all sorts of additional free features. a Email Address: tjohnson@workforceonline. Click. When I last looked. Site Home Address: Page 103 of 107 Get the MTL Experience! . Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. a Dear Workforce agony aunt.managetrainlearn.

then Work Worries is the place to Page 104 of 107 Get the MTL Experience! . Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources. Learn! 2010 98.Manage. There are over 1200 articles and resources to choose from with headings like Bad Bosses. It‟s based on the idea that all workplace problems are caused by people and that. and Office Politics. if you‟ve had a problem. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own Email Address: info@workworries.workworries. then so has someone else who now has an www. The original feature that I like about this website is the Vault. There‟s also a discussion forum where you can let off steam.managetrainlearn. Click. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out. Bullying. Site Home Address: http://www.

The free downloadable library on the site is the real draw. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. Don‟t Guess Your Way to Success. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. It is run by Karen Davies and Gary Malcolm Page 105 of 107 Get the MTL Experience! . and The Psychologist‟s Book of Personality Tests. Click. HR Planning. and Email Address: Karen@xageconsulting. Job www. Titles include: The Definitive Book of Body Language. unusually. Here you‟ll find a huge list of books under different categories such as HRM. Training and Development. It‟s a true management library. an office based in Vietnam.managetrainlearn. Leadership and Management. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. Learn! 2010 99.Manage.xageconsulting. Policy and Procedures. English Brainstormers. Assessment Centres. Recruitment. A large number of the books are MBA notes. Performance Management.

Manage.. his forum is called Ask Zig!!. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. and all you‟ve got going for you is you. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. Zig Ziglar is a motivational speaker and trainer. Site Home Address: http://www. then you can‟t do much better than copy Page 106 of 107 Get the MTL Experience! . much like many of the others in this book. You don‟t easily forget the name or the clever way in which he uses the name as a brand.managetrainlearn. Click.zigziglar. But if you want to find out how to turn yourself into a distinctive brand. including a self-talk card and a performance planner. Fleas and Pump Handles” when you sign up for the newsletter. and every day there is a new Zig Quote of the Day. For example. What sets him apart from the rest is that he knows how to stand out. There are a few great free offerings to be found as well. his short training courses are called Email Address: info@zigziglar. Learn! 2010 100.

Manage.managetrainlearn. Click. Learn! 2010 Thank you for reading and using this www.managetrainlearn.managetrainlearn. subscribe to our weekly newsletter. visit http:/ww. For more digital publications on management and personal development. get instant downloads of FREE products. enter our prize quiz. and much This is learning like you always dreamed it could be. get your surprise bonus gift. Here you can learn about the 20 skills you’ll need for success in the 21st Century. visit our website at http://www. For a very special learning Page 107 of 107 Get the MTL Experience! .