Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

managetrainlearn.Manage. 17. Discovery Health Channel 30 25. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. 20 15. 21. Action Leadership 12 7. 30. All Business 14 9. 34. 26. Executive Coaching Studio 37 32. Accelerated Learning 10 5. 1000Ventures 7 2. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. 12Manage 8 3. Page 4 of 107 Get the MTL Experience! . Aimm Consulting 13 8. 36. 16. Customer Service Manager 28 23. Click. 24 19. 33 28. 37. 18 Better Workplace Now 13. Customer Service Training 29 24. A Better Workplace 9 4. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. 20. Be a Better Manager 16 18. Anecdotage 15 10. Accel-Team 11 6. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. 35. 29. 33. Big Dog and Little Dog's Bowl of Biscuits 19 14. Basic Learning Systems Inc 17 12.

bz 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43.managetrainlearn. 50. 76. Learn! 2010 38. 70 65. 79. 46.Manage. 53. 61. 51. 64 59. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 68. 62. My Name Is Scott Human Links 48 58. 41. 56. 78. 74. 48. 63. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. 64. 69. 55. 39. 54. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. Click. 70. National School Board Association 63 www. 71 66. 47. 73. Human Resources About… 49 44. 71. 52. 77. 75. 54 Page 5 of 107 . 45 40. 60. Institute of Silly and Meaningless Sayings 50 45. 72. 47 42. 67.

Click. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. 92 87. Learn! 2010 80. 91. 99. 93. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. The Improvement Encyclopedia 89 84. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. Page 6 of 107 Get the MTL Experience! . 90. 97. 100. 81. 88. 98. 86. 85. 92.managetrainlearn.Manage. Value-Based Management 100 95. 96. 89.

com and www. It‟s sure to brighten up your www. connections and advice Site Home Address: http://www. In fact.Manage. And lots of fascinating original stuff too.1000ventures. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed in. Don‟t ask me what‟s here because the answer Page 7 of 107 Get the MTL Experience! . Learn! 2010 1. Click.success360. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”.com Email Address: headoffice@1000ventures. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. It reminded me of an interactive mind map. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas. It links to two of his other sites at www. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do.1000advices.

com Page 8 of 107 Get the MTL Experience! . Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links. Since you can add your own entries to the dictionary. models and theory. This site is a formidable Email Address: info@12manage. Learn! 2010 2. Chinese. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and www. Click. Site Home Address: http://www. It‟s like an internet in an internet just for managers.Manage. When I last looked there were over 1500 easy-to-access entries. In addition to the dictionary. I thought it was because you can translate any page into any one of 12 languages (including Arabic. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. At its core is an A to Z dictionary of management methods. the chances are the number is much higher by now. and Korean). At first. and a forum. a list of courses being run (to which you can add your own).managetrainlearn. there‟s also a management news section giving links to all the latest management gossip. Japanese.12manage.

com www. colourful.html. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin.html to the site address)  massive list of resource references. (my pick of which is the phrase: “That is so not going to happen”). Where to start? Well. Then there are Page 9 of 107 Get the MTL Experience! . and dysfirmations. tips.Manage. Site Home Address: http://www. senseless acts of immaturity (eg “Skip rather than walk”). describe_coworkers.managetrainlearn. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. Daniel lists the things you shouldn‟t say at work. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit.abetterworkplace. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”).html. Learn! 2010 3. and tools sections. and “Measuring the Mirth”. It‟s not Email: info@abetterworkplace. Click. “Nature‟s Leadership Lessons”. there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”. or trendy. but it is full of great content for anyone interested in making their workplace a better place.

Musical.Manage.acceleratedlearning.managetrainlearn. Learn! 2010 Email Address: als@acceleratedlearning. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. Click. (Linguistic. It did! Summary of Free Resources:  learning style profile. Visual. I know that I am linguistic and so was curious to see whether the test would come out right. The questions are all straightforward. Accelerated Learning Free Learning Styles Test This is a lovely site. and Naturalistic). There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. Inter-personal. Mathematical. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”.com Page 10 of 107 Get the MTL Experience! . Site Home Address: http://www. Intra-personal. Bodily.

and Interpersonal relations. plus some well-presented explanations of time management. (For example. and coaching.managetrainlearn. Learn! 2010 5. Space utilization. and employee development. Summary of Free Resources:  pdf articles on coaching. Then there are detailed features on teambuilding. Accel-Team Advancing Employee Productivity There are some nice features on this site. There‟s a history of employee productivity that will take you all the way back to the Pyramids. did you know that the base of this huge structure is only 7 inches from being a perfect square?). Machine utilization. motivation. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation.accel-team. They include Time utilization. Email Address: Page 11 of 107 Get the MTL Experience! . One thing that‟s a bit different here is a set of Checklists. Site Home Address: http://www. self-appraisal.

Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t. And that‟s why I think I like Brent Filson. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance. He goes on. And to cultivate that perspective you need kindness. tenacity. skills. see every leadership challenge as a way of having people increase their knowledge. Click. I‟d willingly jump through hoops if he asked me. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles. unlike management which involves simply the care and feeding of the organisational elephant.Manage. Learn! 2010 6. For me. “From now Page 12 of 107 Get the MTL Experience! .” I like the concept that management trainers and management training should be kind. and leadership abilities. I‟m not too sure exactly why I like his writing. Yes. leadership makes the elephant jump.managetrainlearn. Here Brent makes the point Email Address: brent@actionleadership. Summary of Free Resources:  insightful leadership www. Site Home Address: http://www. courage.

or “rarely doing” this. Site Home Address: http://www. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. Motivation. and Conveying Credibility. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. The final score will give you a feedback on areas such as www. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. Then you score yourself. which are great starting points for further self-development.Manage. You‟re offered some examples of “always doing” this. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas. Page 13 of 107 Get the MTL Experience! .com Email Address: webmaster@aimmconsult. Learn! 2010 7.managetrainlearn. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”.

many of the products on the site are only available through purchase. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. One in a million. including employment and HR and business plans. Click. Site Home Address: http://www. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. Of course. blogs. Learn! 2010 8.allbusiness.Manage.managetrainlearn. There‟s everything you could possibly need to help you run an efficient business. There‟s advice on managing every aspect of your business. but there is a huge amount of free Page 14 of 107 Get the MTL Experience! . that‟s one million!) Email Address: info@allbusiness. One that particularly caught my eye was a search directory of over 700 business publications containing over one million ( www. And sure enough there it was. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. There are news reports. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. All Business Champions of Small Business This is an amazing site for anyone running a small business. guides and tips.

perhaps more than you‟ll ever need to get to grips with.managetrainlearn. Funny Stories If you‟re looking for an amusing story to add to a presentation. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun). and amusing stories. illustrate a learning point. It‟s absolutely crammed with anecdotes. How about this one pulled out at random? It‟s about Japanese businessman. He sold over 2 million. Now. name or keyword. Anecdotage Famous People.anecdotage.Manage. or just to entertain friends at the pub. Learn! 2010 9. Email Address: editor@anecdotage. there‟s a useful search button that allows you to fine-tune your search according to a category. Site Home Address: http://www. When I keyed in “Business”.com www. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. the database came up with 493 stories. Page 15 of 107 Get the MTL Experience! . then this is the place to visit. Fortunately.

There are also links to local resources around the UK. Information. People. Click on any of these and you get a selection of links.managetrainlearn. and Financial Resources. These are: Strategy. showing how learning a skill related to levels of performance. Lastly. Be a Better Manager Solve Problems. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. If you register and log Email Address: info@beabettermanager. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager www. Seize Opportunities. In the same way.Manage. Page 16 of 107 Get the MTL Experience! . Processes. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. This website is particularly useful for managers in the UK. you can build your own personal collection of checklists. Click on a link and you get a diagram with individual lists of do‟s and don‟ts. Physical Resources. It provides a list of industry sectors with links to their Skills Council. Learn! 2010 10.beabettermanager. It has 15 questions and delivers immediate feedback.

Do You Know Your Reading Speed? If you want to find out how quick you Email Address: gloria@basic-learning. Of course. Note where you got to. and hey presto. then spare a minute or two for this easy test from Basic Learning Systems Inc. I made it to 354.managetrainlearn.basic-learning.htm to the site address)  weekly business writing tips. it doesn‟t exactly test your comprehension. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute.Manage. Site Home Address: Page 17 of 107 Get the MTL Experience! . a business communications company run by Gloria Pincu. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. Learn! 2010 Basic Learning Systems Inc 11. Click. For the record. you‟ll find out your reading speed. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest.

Where kindness rules. This is a card of 25 squares on which is printed a buzzword eg “empower”. to thrive. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged. Tom‟s aim is to create better workplaces. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. www.managetrainlearn. Where teamwork comes naturally. Imagine its passion for serving customers. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint Page 18 of 107 Get the MTL Experience! .betterworkplacenow. Learn! 2010 12. “value-added”. to compete. Where people eagerly use their brainpower.Manage. Imagine the sense of mission and spirit of fun. “envision”. Imagine its ability to attract and retain talent. Site Home Address: Email Address: webmail@tomterez. Imagine the innovative power of such an organization.” Yea.

Manage. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning.managetrainlearn. in case you‟re wondering about that title. is The History of Training. Click. But the one feature I remember from years ago when I first came across this www. and still look at. It‟s a massive resource and a lot of it is original. and performance Email Address: donclark@nwlink. definitions of learning terms. Don has a big German shepherd dog and a smaller companion. the art and science of leadership. the learning process. It‟s still as good as Page 19 of 107 Get the MTL Experience! . It‟s the best around. Summary of Free Resources:  a massive resource on performance. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. Site Home Address: http://www. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. By the way. learning. Amongst the goodies are: current training news. leadership and knowledge.nwlink.

and how to convey sincerity and warmth with my face and gestures. The Page 20 of 107 Get the MTL Experience! .managetrainlearn. and The Business I learnt how to use my body language at job Email Address: janem@bodylanguageexpert. why mobile phone shop staff don‟t use desks. There are 7 topic areas: Ask Our Experts. Practical Applications. Learn! 2010 in one tour of this site. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content.bodylanguageexpert. and friendly gesture.Manage. www. Gender Differences. Cue: open smile. relaxed stance. Parenting Advice. Click. Personal Interaction. Page 21 of 107 Get the MTL Experience! . a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). Then you can view nicely-designed animations which uncover what goes on in your brain. Sound Sequence or Dunk Tank.Manage. A to Z glossary  animations  free half hour online course. the thing that always draws me back to this site is its collection of Brain Teasers. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. and a set of 29 images that dissect the brain as if you were there with a scalpel! Email Address: webmaster@positscience. such as why you conceive a word in one part of your brain and utter it from another. to be honest.managetrainlearn. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain. brain teasers. brain games. Site Home Address: http://brainconnection. illusions. www. You can play Bumper Cows. Learn! 2010 15. There‟s a weekly brain bender to test your knowledge (which I got wrong!).

the tree swing cartoons. models like those from Maslow. multiple intelligence tests  training models  and much more too numerous to mention. Learn! 2010 16. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. a glossary of training terms. explaining how to read personality from your handwriting. exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles. appraisal forms. Shall I go on? I‟ve barely scratched the surface. Click.managetrainlearn. It even has a graphology test. It has all the familiar. time management planners. But while others charge for a fraction of what‟s here. induction training checklists. and Aesop‟s fables. management and business. It‟s absolutely huge and covers everything you could ever need on training. Site Home Address: http://www. feedback forms.Manage. this is all Email Address: Page 22 of 107 Get the MTL Experience! www. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. McGregor and McLelland. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. Where Alan got the time from to produce all this beats me. quizzes. and not so familiar. And templates of resignation letters.

The free professional trade magazines on offer include: Human Resource Executive. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. Site Home Address: http://www. Call Page 23 of 107 Get the MTL Experience! . It comes from Business Training Media who offer onsite courses and a big catalogue of training materials.Manage. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World www. Government. and The Deal. Email Address: info@business-marketing. Learn! 2010 17. Presentations. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. as well as in categories such as Education. Corporate Meetings and Incentives. and Transportation.

Manage. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly e-zine.managetrainlearn. This is what David says: “Cost reduction has been a central focus in most businesses for many years Page 24 of 107 Get the MTL Experience! .au Email Address: enquire@businesssimplification. The only way to deal with it is to focus more effort on simplicity.” When you register here you get a free toolkit including a meeting planner. a Make It Simple poster. Click. and a set of paperclip templates to keep the campaign fresh in your www. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers. Site Home Address: http://www. Yet there is one hidden area of cost which has rarely been addressed: complexity. a busy manager‟s complexity audit. Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying Learn! 2010 18.

and business articles. In David‟s own words. Feel and Do I am full of admiration for the author of this site. techniques. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines.changingminds. second. an engineer who needs to connect theory to practice. Click. You‟re what the web‟s all about. They probably account for over 3500 web pages of industrialstrength knowledge. David Straker. Email Address: contactus@changingminds. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. and thirdly a teacher who loves to pass on the aha‟s of what he knows. he is first a learning www.Manage. David apologises that his creations are done in his spare time. principles. creating minds. The sites include: changing minds. Page 25 of 107 Get the MTL Experience! . improvement encyclopaedia. quality toolbook. Changing Minds How We Change What Others Think. Learn! 2010 19. hooked on the thrill of discovery. No need to apologise. and explanations. Site Home Address: http://www.

HR. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business Email Address: www. and Sales/Marketing. There are 7 networks – Finance. Citehr Improving Organisations The CiteMan network is one of my favourite resources. Site Home Address: http://www. The network now has hundreds of thousands of members from India where it is based to every corner of the world. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. ideas and resources. As Sidhartha says. General.managetrainlearn.000 downloadable resources.citehr. and Jobs. Page 26 of 107 Get the MTL Experience! . use it well!” Summary of Free Resources:  massive network of management. Operations. Learn! 2010 20. Each is a goldmine of information.Manage. When I last looked there were over 50. “everything is available to everyone at no charge. Click. www. They range from Feedback to Musts and Shoulds and Enemy No 1. Managing yourself better.Manage. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for Email Address: info@coaching2grow. You can use it as a standalone coaching tool or as a supplement to working with a live coach. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers.managetrainlearn. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long Page 27 of 107 Get the MTL Experience! . you can make notes on your thoughts and plans in a Personal Growth Workbook. Working with difficult colleagues. As you work your way through the topics. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. and Influencing a tough boss. Learn! 2010 21.

com Page 28 of 107 Get the MTL Experience! . Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals. Click. such as Customer Service Job Descriptions. In a short visit. There‟s one of the biggest lists of customer service articles I‟ve seen. What else? Well. reviews. Tests. Learn! 2010 22. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer Email Address: info@customerservicemanager. that people in Poland are the most satisfied with customer service.managetrainlearn.customerservicemanager. Surveys. there‟s a great free magazine and technical document subscription service with 16 products offered. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you www.Manage. There are tons of great information on this site. and Scorecards. And a series of useful aids. and that lengthy waiting times are still the top frustration of customers.

who‟s put together a library of video programmes on customer service. and “From Curt to Courteous”. to the point. seriously. Site Home Address: http://www. Amongst my favourites are: “Exploring the Rudeness Matrix”. it‟s a smashing site run by Nancy Friedman. Learn! 2010 23. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. Summary of Free Resources:  newsletter  video previews. On the link below.Manage. They‟re all hard-hitting. perhaps? No. Customer Service Training Deliver Page 29 of 107 Get the MTL Experience! .servicetraining.managetrainlearn. “Five Forbidden Phrases”. Where you come when you‟re sick of customers. Email Address: info@telephonedoctor. you‟ll find 16 free previews of the videos. and expertly presented by Nancy herself.

pop over there).com Page 30 of 107 Get the MTL Experience! .html Email Address: info@discovery.discovery.managetrainlearn. Now off you go! Summary of Free Resources:  free personality tests. so if you want more of the same. or strongly agree. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). Procrastination and Type “A” Personality tests. partially agree/disagree. to Perfectionism. disagree. Click. the Locus of Control and Arbitration test. ranging from Your Anger profile.Manage. agree. you can succeed no matter what”. Here‟s an example of what you‟ll face in one of the set. You can get 31 free Basic Personality tests on this site. The preamble explains: This test assesses your locus of control orientation and your attribution style. here‟s a true feast. through Communications www. Learn! 2010 24. (They‟re all taken from the Queendom site." There are 10 statements with which you strongly disagree. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic Site Home Address: http://health.

Click. Checkmate Plus. Big E-Z‟s free trial version. reassuring and conversational style. Dave Marshall‟s Bookkeeping course fits the bill nicely. Page 31 of 107 Get the MTL Experience! .com www. There are 7 lessons in the course. and Merchandise Inventory) as a guest and get the first lessons free. covering stuff like Debits and Credits. Lazy8 Ledger. Learn! 2010 25. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). You‟ll find links to the Open Office suite of programmes. There‟s another great free service that Dave offers: links to free business Email Address: info@dwmbeancounter. He has a nice friendly.Manage.managetrainlearn. so a good free course on all things accounting is right up my street. Site Home Address: http://www.dwmbeancounter. I don‟t feel I‟m being talked down to and there‟s no jargon. Acemoney Lite. and Financial Statements. The General Ledger and Journals. and many more. Onestep Accounting. you can also sign up for Dave‟s other courses (eg Special Journals. As well as viewing this free course. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software.

Manage. as in the awards presentation or retirement bash.easytraining. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal Page 32 of 107 Get the MTL Experience! . (check out the almost imperceptible presentation techniques that are used). it‟s a great template for a superb presentation. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York). or the procedural. and it‟s a unique learning www. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these Email Address: info@easytraining. It works on many levels. It‟ll have you smiling to yourself one minute and nodding in agreement the next.managetrainlearn. It‟s an astonishing testimony to an inspiring leader. Site Home Address: http://www. (You guessed: I like it!) Just read it. Learn! 2010 Easy Training 26. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. as in the annual statement to the board. Click.

if that doesn‟t brighten your day. There are empowering stories.empoweringmessages. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. It‟s all about empowerment (aka positivity).com Page 33 of 107 Get the MTL Experience! . Now. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”. a huge collection of positive news stories. Learn! 2010 Empowering Messages 27. Free Empowerment Chats This is an uplifting site that should put you in a good mood. Site Home Address: http://www. and some really inspiring www. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”. there‟s no hope for you! Summary of Free Resources:  audio messages.managetrainlearn. Email Address: zev@empoweringmessages. cartoons.

For a start. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  Page 34 of 107 Get the MTL Experience! . Site Home Address: http://www. As the title Email Address: www. There are ideas galore on what kind of business to make money in. there‟s an A to Z encyclopaedia of small business terms. from finding an attorney to engaging new staff. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. from home-based businesses to franchises. there‟s heaps of it here. and magazine. there‟s everything you could possibly need to know on starting a business. And there‟s a hand-holding guide to managing and growing your business.managetrainlearn. Click.Manage. from raising money to taking time off. As if all that weren‟t enough. features. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after. Learn! 2010 28.entrepreneur.

He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. training. this is the site for you.evancarmichael. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. and Page 35 of 107 Get the MTL Experience! . eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. Learn! 2010 29. Click. there were 348 items. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. advice.Manage. bios of famous entrepreneurs. and a page of unique resources supplied by contributing www. At the start of the year. you‟ll find a treasure-trove of resources for entrepreneurs. Site Home Address: http://www. These include videos. articles. Evan Carmichael is a Toronto-based entrepreneur who has his own communications Email Address: info@evancarmichael. On this site.

I‟ll eat my hat.managetrainlearn. a monthly newsletter. including a test of your negotiating www. Click. which he calls: “your premier resource for sharpening your negotiating skills”. If these gambits don‟t turn you into a powerful deal-maker. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. Everyone Negotiates YIKES .Manage. and incisive articles. They‟ll catch your attention too because they‟re very much to the point and Page 36 of 107 Get the MTL Experience! . Who. There are lots of free resources here on negotiating. Site Home Address: http://www. Learn! 2010 Email Address: info@pbsconsulting.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. newsletters and collection of negotiation gambits  negotiating style self-assessment. It‟s not hard to see why. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. Summary of Free Resources:  articles. But what caught my eye was his list of over 60 short sharp negotiating gambits. for instance.everyonenegotiates.

friendly style are easy to read and easy to absorb. The 5 parts arrive in succession in your email box and because of Sean‟s Page 37 of 107 Get the MTL Experience! . Site Home Address: http://www. you get “Making Things Happen”. newsletter  email course for executives.executivecoachingstudio.Manage. Click. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”.managetrainlearn. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. After the first part which is an Introduction. Beats those long journeys to training courses! Summary of Free Resources:  Email Address: sean@executivecoachingstudio. Learn! 2010 31. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat.

suitcase. Its main feature is a guide to business culture when negotiating in 49 different countries. Site Home Address: http://www. what to wear. you get advice on: negotiating tactics. culture. and conversational do‟s and don‟ts. and hotel Page 38 of 107 Get the MTL Experience! . this site is an essential companion to your airline www. meaning you can register and update articles. The site works like a wiki. Plus for each country. you‟ll get advice from an expert along with facts about laws. For each country. and etiquette.Manage.managetrainlearn.executiveplanet. Executive Planet Cross-cultural Training If you do business around the world. Learn! 2010 32. making appointments. Click. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. how to address people. Email Address: info@executiveplanet.

I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. and Top 10 Tips. And over 25. Teambuilding. Here are a couple of statistics. Click. the best article directory by far is Ezine Articles. See you in a couple of hours‟ time! Summary of Free Resources:  massive article www. you‟ll find Leadership. including: Customer Service. The list just goes on and on. Coaching. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. and Creativity. In the Self-Improvement section. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site.000 authors (also probably growing all the time).000 articles (and probably growing all the time). In the business section. Time Management.ezinearticles. It reviews everything that it archives which means you‟ll get only good stuff. Change Management. This site is mind-bogglingly massive. Goal Setting. For me. Negotiation. there are all the categories you could wish for if you are looking to extend or update your Page 39 of 107 Get the MTL Experience! .com Email Address: info@ezinearticles. Site Home Address: http://www. Motivation. run by Christopher Knight. It has over 100. Presentation. Communication.Manage.managetrainlearn. Learn! 2010 33.

Fast Company is a monthly business print magazine that you can subscribe to. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. Learn! 2010 www. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. which is a weekly roundup from the Web. You can also browse their massive archive of past copies. Site Home Address: Email Address: pr@fastcompany. But that‟s nowhere near all they do. mine‟s not there) and Top 10 Bosses From Hell. Fast Company How Smart People Work Fast Company is one of the original business information websites. a directory of businesses in your area (States only unfortunately). For a start. of course. The one I like most is Fast Take. Essentially. Click. a fast feast. Then. For those of us too busy to spend every day surfing. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide Page 40 of 107 Get the MTL Experience! . All in all. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. you can subscribe to some very useful newsletters. But on the site you can see the current edition for free and read selected articles.

How to run an Assessment Centre. and an exercise on identifying employees with Email Address: Recruitment. called Danger – Talent Zombies! Thank you. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free Page 41 of 107 Get the MTL Experience! . There‟s so much information that if you downloaded everything that‟s available. Learn! 2010 35. an Induction Toolkit. That took me to a page with 8 big products of which I was able to download samples from 4.Manage.managetrainlearn. this is what I did. Site Home Address: http://www. They are now a formidable presence on the Web. Fenman! Summary of Free Resources:  huge range of training products with many free www. you‟d have a huge library of valuable material. Click. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. Selection and Induction. I clicked on just one of their 25 categories. As an example.

First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. Click.firststepstraining. Learn! 2010 36.Manage. Site Home Address: http://www. Just pop on over and try them for yourself. For example. Incidentally. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before. I won‟t tell you what you have to do in these games (they‟re far too complicated). Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness Page 42 of 107 Get the MTL Experience! .com Email Address: www.managetrainlearn.

Certification games. and Phone games. Click.Manage. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. I gave Quiz show a go and chose Sexual Harassment as my subject. Flash games.managetrainlearn. There are 6 categories of games: Video games. I then got to choose who I wanted to be and who to play against and the game started. Learn! 2010 37. Site Home Address: http://www. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games. and design makes you really believe you‟re on a TV quiz show. You can try out all of the categories if you have Flash www. Quiz Page 43 of 107 Get the MTL Experience! . audio. Multiplayer games. I scored quite well and I certainly learnt. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games. The questions are the usual range of multiple choice and true or false but the Email Address: info@games2train.games2train.

com Page 44 of 107 Get the MTL Experience! . tips.Manage. Learn! 2010 38. Site Home Address: http://www. When you‟ve allocated your weekly hours. That‟s. you can see a pie chart of how well you do compared to others.getmoredone. and research on time management. sleep and TV and so on. In addition to the time tabulator. to family. You can also enter your ideal profile to see where you want to be. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator Email Address: mark@getmoredone. the site offers 10 time tamer tips. here‟s one from Pace Productivity. and interesting time management www. some research into the top time wasters. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. of course. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. Click.

and Hugh Hefner. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders. but most people will recognize people like Elizabeth Arden. Clarence Birdseye. Gilbert Colgate.Manage. For non-Americans. there will be some unfamiliar names on the Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th Page 45 of 107 Get the MTL Experience! .hbs.html Email Address: www. Did you know. There are brief but fascinating bios of each leader. Click.managetrainlearn. for example. Site Home Address: http://www. Learn! 2010 Harvard Business School 39. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J.

Or “Some squares are really sharp”. But I keep a special place for Harvey Mackay. www. (Harvey knows we‟re all curious deep down).com Page 46 of 107 Get the MTL Experience! . Or how about “Say thanks before it‟s just a memory”. If you want to know what I mean. Enjoy! Summary of Free Resources:  management articles. I reckon you‟ll learn a lot from this site. Many of these articles kick off with fascinating stories of successful business leaders or managers. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). You just have to read his stuff. For a start.managetrainlearn. read the articles on this website. he‟s just a great writer. Learn! 2010 40. Yep. There‟s “The heart of education is the education of the heart”. Click. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites.mackay. And he packs a big message in the shortest possible space. It‟s just that he tells such a good story. the headings of these articles are immediately grabbable. Site Home Address: http://www. Then there‟s the Email Address: harvey@mackay. And then he draws some universal truths out of these stories that help us take home the message.

He‟s already got a great present! www. It underlies his Hello. My Name is Scott website. And then I realised that this isn‟t true. you should create fans. has a suite of websites.Manage. Learn! 2010 41. Page 47 of 107 Get the MTL Experience! . is a regular columnist. I was going to say that a great future awaits Scott Ginsberg. and has made a brand out of a Email Address: scott@hellomynameisscott. (Apparently.) The theme behind Scott‟s ideas is Approachability. take a look at his other video site and consultancy site. but he has already written 7 books. My Name Is Scott Stick Yourself Out There In my review of this site.hellomynameisscott. Another is his comfort around using modern technology to build customer relations. If you can‟t get enough of Scott on this site. launched his own interactive TV. Click. he also has a nametag tattooed on his chest. Scott is still young. One of them is the idea that you shouldn‟t create customers. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. There are over 700 of them. Many of Scott‟s themes really chime with me. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere.

a range of Page 48 of 107 Get the MTL Experience! . news and jobs) are a wide set of personality tests.humanlinks. Summary of Free Resources:  management articles  tests  forum. Wherever you are. Learn! 2010 www. Click. Site Home Address: Email Address: query@humanlinks. a wide range of managerial tests (eg Manager in a Fix). links.managetrainlearn. Amongst the many free goodies on offer here (along with the articles. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. (from training needs to climate.Manage. use it. forum. thinking skills to job satisfaction) and some general knowledge tests.

Manage. Motivation. you‟ll find topics on Change Management. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. On the way they tackle Human Resources with guide Susan Heathfield. They start with 19th Century History and end up with Zoology.about. there are free 5-week email classes. the “must reads”.com Email Address: info@humanresources. Employing People. there are links to the most popular sections. As with all About sites. Throughout the channel. Learn! 2010 Human Resources About… 43. To help you through this wealth of material. Communications. Managing People. Performance www. Susan takes you through 4 main areas: HR Basics. and the latest updates. and Success at Work. here including “Recruit and Hire the Best”. then you‟re in for a great treat. Employee Recognition. Site Home Address: http://humanresources. Summary of Free Resources:  Learning style profile  Free policy samples. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. Click. Management/ Page 49 of 107 Get the MTL Experience! .about. and Teambuilding. checklists and forms  Interview tips  Job descriptions  Free email classes.managetrainlearn.

Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief. but great fun. a Bullshine generator for producing management speak. ISMS curser. Summary of Free Resources:  bullshine generator.Manage. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. and my favourite pirate curse: “What care I. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. here‟s my favourite cliché: “He was in and out like a yo-yo”.com www. black-spotted pigeonfoot!” Odd.btinternet. For a flavour of each of these.htm Email Address: Isms2002@btinternet. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. roll of honour and list of “bored” members. Site Home Address: http://www. There‟s a coat of arms (motto: Back to Quo Vadis). a list of hilarious workplace clichés. For Page 50 of 107 Get the MTL Experience! . Click. ISMS Babel translator  carparktivity stickers.managetrainlearn. thou plump. you can become a member of the institute and learn about the institute‟s history and purpose. albeit with a serious purpose. There‟s a swipe at management models. Learn! 2010 It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously.

Learn! 2010 45. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”.managetrainlearn. there‟s a feature called Leadership Minute. For a Page 51 of 107 Get the MTL Experience! .com Email Address: comments@leadershipnow. Site Home Address: http://www. This is a series of short one-minute reads on leadership subjects. Click. Summary of Free Resources:  leadership articles  newsletter  book www. But there are 2 features that make this site just a little bit different. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. articles and a newsletter.leadershipnow.Manage. Take a daily dip.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Manage, Click, Learn! 2010



Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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I was astounded then and still am now. There doesn‟t appear to be anything left out. Then you move through Icebreakers and Group Matters. And it‟s hard to argue with that. It‟s an amazing resource. Carter McNamara. Volunteers. to Z. It‟s a real web of information. Summary of Free Resources:  encyclopaedia of management. say Group Skills. Advertising and Promotion. to General Resources and Related Library Email Address: jalnes@mapfornonprofits. You start with an introduction and a set of links to outside sites. Carter calls the site a “complete. Site Home Address: http://www. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web.) Let‟s see what happens when you explore one topic. it has a bias towards non-profit www. (By the way. well V. Page 55 of 107 Get the MTL Experience! .managementhelp. It covers everything in business from A. Learn! 2010 49. the work of one man. And of course when you go elsewhere you have other links to explore. a true management help. highly integrated library of management material”.

I selected “Q” and got “Quick Ratio” and “Quality of Work”. you can buy the T-shirt with that slogan on (“To Work Is Human. Learn! 2010 50.managerwise. neatly categorised into sections such as Coaching. Motivation and so on. Culture. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. Where to begin? Well. Manager Wise To Work is Human. Site Home Address: http://www. To Manage Divine”) and hand it out to your delegates on your next training course. Innovation. For devilment. portals. As a bonus. There are also links to universities. Click. there‟s a massive collection of articles in the Knowledge Bank.Manage. To Manage Divine This is nothing short of a management www.managetrainlearn. and employment law sites around the world. Summary of Free Resources:  massive collection of management articles  glossary of management Page 56 of 107 Get the MTL Experience! .com Email Address: admin@managerwise. business schools. Then there‟s an A to Z glossary of management terms. The one I checked on Motivation has some really well-chosen subjects. management publications.

com www.Manage. Step-by-Step pocketbook guides. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. MTL provides a range of online products. They range from Appraisal and Assertiveness to Teambuilding. 1-day Course Plans.managetrainlearn. Thinking Skills. Site Home Address: http://www. To help you and your organisation learn these skills. Manuals for Trainers. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure. Time Management and Training Skills. Learn! 2010 51.managetrainlearn. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site. Click. including E-learning Page 57 of 107 Get the MTL Experience! . ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st Email Address: eric@managetrainlearn. and a library of free e-books.

and the affirmation for the day was “I act with purposeful awareness of equanimity and balance. For example. Site Home Address: http://www. it‟s free. in the week I checked it out.managetrainlearn. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes. Click.Manage.” It‟s a nice way to do some useful self-improvement each day and. Other resources on this site include Jeanie‟s guided meditation tapes. the theme was Balance. the best bit is. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily www.mhmail. Learn! 2010 Email Address: Page 58 of 107 Get the MTL Experience! . When I looked.

If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. open up your mind. this is the site to come to.silvaultramindsystem.managetrainlearn. Mind Power System Free Relaxation Programme This is one of the websites of Jose Email Address: support@silvaultramindsystem. Plus.Manage. an optimal state of being in which your right and left brains are working together and you are in a state of total. pull creative ideas out of thin air. Learn! 2010 Page 59 of 107 Get the MTL Experience! . Click. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course. Go on. founder of the Mind Power System. This programme shows you how to reach the alpha level of relaxation. creative and deep relaxation. and accelerate your own healing. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”. Site Home Address: http://www. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential.

Site Home Address: http://www.mindtools. Learn! 2010 Email Address: info@mindtools. Here you can learn hundreds of essential management skills. MindTools. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook. called Career Excellence Page 60 of 107 Get the MTL Experience! . for access to all the helps more than 10. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter. interviews with experts.managetrainlearn. Mind Tools Online management and leadership training. Click. instantly available Each year. There is also a members‟ area.Manage.000 visitors learn the essential skills they need for an excellent career. free of www.000. and a forum.

both in pdf. calendar. It‟s up to you. This is how it works.managetrainlearn. You could be a trainer and use the plan as a structure for your own courses. Negotiations and Conflict Page 61 of 107 Get the MTL Experience! .mit. Other programmes of interest to managers are: Advanced Managerial Communication. Or you could use the references as the basis for your own self-paced learning. obviously. It‟s up to you how you might use this information. Let‟s take as an example “Practical Leadership”.edu www. Click. Now a few years on. Programmes are courses run in any particular semester. What you‟ll get on this course is a syllabus. lecture notes and assignments.Manage. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. Listening to the Customer. What you don‟t Email Address: info@ocw.ocw. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the reading references. is the actual lessons. Site Home Address: http://www. and Communications for Management. Learn! 2010 55. here are the results: MIT Opencourseware. There are some 34 departments ranging from Aeronautics to Writing Studies. the Massachusetts Institute of Technology made newspaper headlines. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. www.managetrainlearn. It lasts all of 25. When I did Page 62 of 107 Get the MTL Experience! .mp3motivators. Site Home Address: http://www. The free gift offered on the site comes when you recommend the site to a Email Address: info@mp3motivators. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen. Learn! 2010 56. Click. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers.45 minutes and can be played straight from your PC or an mp3 player. Considering what you‟d pay to hear either of these two speakers in person. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. Page 63 of 107 Get the MTL Experience! www. Although it‟s aimed at school governing bodies.html Email Address: itte@nbsa. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme. Site Home Address: http://www. the lessons have universal appeal to managers and leaders in any organisation. Maybe they have something in mind? Summary of Free Resources:  leadership and quite a big section on dealing with conflict. Learn! 2010 57. the different ways to communicate. There‟s good stuff on the qualities that make up a leader. Click.

managetrainlearn. which is quite instructive. Click. you get the correct versions and a rationale. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each Page 64 of 107 Get the MTL Experience! . After submitting your answers. Learn! 2010 Negotiation Enterprises 58. Site Home Address: Email Address: info@sabonline. All the questions are case www. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them. Summary of Free Resources:  negotiating skills test.sabonline.

John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. It‟s absolutely massive. Two entries are currently topping the list. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web. in which these two men doubled the size of the USA overnight for the price of $15 million. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803. John Baker.managetrainlearn. And it‟s all the work of one man. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material.negotiatormagazine. Learn! 2010 Negotiator Magazine 59. There‟s no fee so it‟s a resource you can wander around at Page 65 of 107 Get the MTL Experience! .com Email Address: editor@negotiatormagazine. The first was what John calls the King Solomon Maternal Claims www. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out. Site Home Address: http://www. in which King Solomon had to choose between two women who claimed to be the mother of a baby boy. Click.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Manage, Click, Learn! 2010


Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Manage, Click, Learn! 2010


Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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You need answers. A nice touch was also that you can bookmark pages and add your own notes. or under pressure (OK. Click.peoplealchemy. This enables you to access the full version and wander all over the place. Empowerment to Violence and Aggression. It‟s a great resource and they offer a Free Trial for 15 days. then you don‟t need Learn! 2010 63. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. using their search facility or just going where the mood takes you. if you‟re a manager who‟s stuck. and if this wasn‟t enough. OK. Everything possible is included from 360 Degree Assessments to overwhelmed.managetrainlearn.Manage. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. the portal is offered free to charities. Oh. Everything I saw was superbly written and www. who isn‟t?).uk Email Address: enquiries@peoplealchemy. making mistakes. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on Page 69 of 107 Get the MTL Experience! .

com Page 70 of 107 Get the MTL Experience! .managetrainlearn. or quick power learning interludes. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. They‟re fun to play with or just to work out for yourself. And you can use them in a wide range of change programmes as great www. the rabbit/duck. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at Summary of Free Resources:  optical illusions. Click. Others use the Necker cube.psu.htm Email Address: Acp103@psu. Some trainers use the famous “old hag-young queen” image. This site has a huge number of links to different optical illusion sites (though. and the facing vases/faces. And others mix numbers and letters as in the “Is it 13 or B?” picture. Learn! 2010 64. being rather old. Site Home Address: Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme. some of the links are now dead).

then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site. Learn! 2010 Personal Development 65. Say goodnight. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods). Site Home Address: http://www. and end up with Wisdom Words and Worry. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software. move on to Change and Page 71 of 107 Get the MTL Experience! Email Address: stevemoor@personal-development. Click.managetrainlearn.Manage. neatly arranged in A to Z fashion according to personal development themes. There are nearly 250 articles to choose from. As an example of the folksy nature of these writings. steer right through Learning and www. Aaah. So we start with Abstinence. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”.

and Making Money. and I also like Philip because the most important stuff on his bio is his Email Address: coach@philiphumbert. The free goodies include 3 free e-books: Goal-Setting Page 72 of 107 Get the MTL Experience! . He does things that bring him joy and contribute value to www. Kodiak. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. Site Home Address: http://philiphumbert. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002.managetrainlearn. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy. Personal Eco-Systems. Learn! 2010 66.Manage. Click. Creating Wealth. audio tapes and top 10 lists.” Philip shares a lot of his philosophy and ideas on this website of his. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive. Oh. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success.

then this site will shower you with great motivational literature. a free 7 Eternal Laws CD. Site Home Address: http://www. Learn! 2010 Page 73 of 107 Get the MTL Experience! . And many more besides. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. including some classic self-improvement books. a really neat little positive boost trick that only a computer can deliver. and a massive dictionary of self-affirming quotations from Abundance through to www. there‟s a lovely relaxing slideshow from Kahlil Gibran.positive-club. Now if none of these don‟t put you on cloud nine. Click. In addition. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”.com Email Address: info@positive-club. All free. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement.

funerals and retirements. There are also quick links to the free Powerpoint viewer and trial version of the real Page 74 of 107 Get the MTL Experience! . Where to begin? Then there‟s a range of free excellent Powerpoint templates under different headings such as business. told in an easy-to-read. there‟s some great advice on how to deliver your www. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. seasonal.managetrainlearn. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings. Topics include What to Wear and Dealing with Investors. and “The Future of the Pork Sausage Market”. Email Address: editor2007@presentationhelper. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite.Manage. and a template builder. conversational style. Click. Learn! 2010 Presentation Helper Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. first off. And lastly. “Ancient Egyptian Mummification”. Site Home Address: http://www.

and Page 75 of 107 Get the MTL Experience! . In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. Summary of Free Resources:  Collection of management models Site Home Address: Email Address: customer_service@provenmodels. It comprises a collection of 64 models which can be accessed be a search of the model name. Click. pros and cons.provenmodels. and Fayol‟s 14 Principles of Management. Alternatively. Learn! 2010 69.managetrainlearn. you can browse the model www. or the topic. The models themselves are displayed graphically with details of their characteristics. Theory X and Y. it can also be of value to those who want to develop their knowledge of management ideas. the author name. You can add your own comments.Manage. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. descriptions.

Manage. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. In all there are nearly 40 broadcasts in the archive. These will really motivate you as you walk or drive Email Address: al@robinsharma. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). Learn! 2010 70. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. www. Everything he touches seems to turn to gold. but as the name of his bestselling book.managetrainlearn. that‟s the person I‟ll always think he is. Site Home Address: http://www. The chief free resource on this site is a collection of audio podcasts. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Page 76 of 107 Get the MTL Experience! .

Plus. and tells a very good story. Site Home Address: http://www. entertaining. including: “Ask For More”. you‟ll also get a set of 23 articles on power www.rdawson. Learn! 2010 71. Summary of Free Resources:  audio and video excerpts  articles on Page 77 of 107 Get the MTL Experience! .Manage. “Flinching”. Click. and “Money is not as important as you think”. He‟s Email Address: dawsonprod@aol. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills. This site will show you Roger in action both on audio and video.

There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. a free Customer Service Training Library. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the Page 78 of 107 Get the MTL Experience! . Learn! 2010 Ron Kaufman 72. And. There are great videos which will show you why Ron is such a draw when presenting. www. as if this wasn‟t enough. Both sites will give you access to some of Ron‟s excellent free Email Address: ron@ronkaufman. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download.managetrainlearn. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www. He has reached more than 3 million people with his high-energy and high-content presentations.Manage.

com Page 79 of 107 Get the MTL Experience! .managetrainlearn.Manage. There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP.saladltd. To get a feel for some of the tips. and “Power chunking”.uk Email Address: info@saladltd. Site Home Address: http://www. It‟s run by Jamie Smart who is the author of most of the articles in the tips archive. Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources They‟ll enhance your communications and make you a stronger influencer. Click. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP). “Wave goodbye to hesitation”.co. Learn! 2010 73. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind).uk www.

is the range and depth of free resources on their site. they offer 13 courses that can be accessed from their website Page 80 of 107 Get the MTL Experience! .siliconbeachtraining. On each of the topics in their courses. To start off. you can follow up on tags (to see related items). Summary of Free Resources:  Free courses from their website  Free monthly Email Address: contact@siliconbeachtraining. Photoshop.managetrainlearn. Learn! 2010 74. and Social Media. they also run a monthly prize competition with the winners receiving a free course. share the topic on your social sites. as well as more familiar management courses. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. These range from PRINCE2 to Six Sigma. or submit a comment of your own. Because they are also promoting their own offline courses.Manage. though. Site Home Address: http://www. They care about effective training and that means listening to their clients and course participants. What makes them really www. Click.

all of which can be customised to suit your own particular training needs. slides.skillsconverged. workbooks. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running These include trainer‟s notes. These range from energisers and icebreakers to exercises and teambuilders.Manage. however. Site Home Address: http://www. Summary of Free Resources:  Free training resources on exercises. A great giveaway for training and learning. You get all the instructions along with the item which are usually www. is the wealth of free material on offer. games. Learn! 2010 75. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers.aspx Email Address: support@skillsconverged. Click. What makes this more than a training Page 81 of 107 Get the MTL Experience! . Skills Converged Training Material on Productivity. exercises.

Therapies cover 13 remedies from Yoga to Colour Therapy to Page 82 of 107 Get the MTL Experience! . I liked in particular the idea of “Firebreaks” around your busy day. And the Directory offers a good set of links to more specialised areas. Then there is the Stressbusting channel with a variety of short programmes on relaxation. meditation. Email Address: info@stressbusting. from Dr Roger Henderson. Send me to the relaxation couch or via the type of remedy eg a link to another area or product. Site Home Address: http://www. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. Learn! 2010 76.stressbusting. Summary of Free Resources:  Articles. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and www. There are really interesting articles. advice and tests on stress busting. and

and I forgot. to which you can add your own items. Oh. Click. quotes. these are pretty amazing. The focus on this entire site is success. in fact. I Your Path to Success If success is important to you in life. For a start you can download a free CD and MP3 of “The Secret”. coaching courses. And email tips.success. quotes. Learn! 2010 77.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. then this is the place for you.Manage. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters. Site Home Address: www. (and who doesn‟t have some kind of desire for their own success?).managetrainlearn. Then there‟s an amazing article directory. Success. Plus a demo of a Life Organizer that plans your personal success. Plus audio programmes. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. there‟s a great selection of e-cards that you can send to your contacts Email Address: info@success. But what about the free resources? Well. and powerwords. Success Page 83 of 107 Get the MTL Experience! . software and videos.

sets of Page 84 of 107 Get the MTL Experience! . adding an article (50). a community. or simply daily logging in (5). Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. and discussion boards. events. you can be featured on the site and offered prizes. instant messaging. newsletters. and a place to learn. Once you‟ve registered. It is a resource. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. Site Home Address: http://www. you can develop your own member pages and connect to others through chat. Learn! 2010 78. and products. www. As a reward for gathering points. Click. Love and Relationships. members can earn user points for all their activity on the site. You can access experts in each of these areas. As an encouragement to participate. Spirituality. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere.managetrainlearn. Money and Careers. including adding an expert page (100 points). Mental Email Address: webmaster@selfgrowth. and Lifestyle. Health and Fitness. The site has 6 areas: Success Skills.Manage.selfgrowth.

is the link to the Making a Difference workshop. Targeted Learning Engaging the Collective Genius of People This is a neat little site. This is a series of 28 questions about your career objectives and values. For a start. and Maintaining Balance. it has a landscape website not a down-the-page portrait one. And then it uses a mountain background. probably because the company is located in Utah. Fostering Innovation. Achieving Stretch. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop. Leading Others. The great thing about the site. Great fun and highly innovative. I scored highest on Gaining Autonomy which for me was spot-on. Ensuring Security. Once you‟ve completed the whole set of questions. The assessment now allows you to devise an Action Page 85 of 107 Get the MTL Experience! . Being the Expert. Learn! 2010 79. Click.targetedlearning. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: Email Address: info@targetedlearning. though. Serving Others.managetrainlearn.Manage. you get the results which score your responses according to one of the following: Gaining Autonomy.

Testing. Page 86 of 107 Get the MTL Experience! . Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. As an example. and on your Email Address: info@testcafe. Learn! 2010 80. You can take them on your www. Click. on assertiveness. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete. Summary of Free Resources:  tests and self-assessments. Site Home Address: http://www. on teamwork. on time management. Test Café Brain Tests This is one of the best sites around for taking tests. on your career choices.testcafe.

Site Home Address: http://www. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. Click.Manage.managetrainlearn. It‟s in the form of a spy file. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Page 87 of 107 Get the MTL Experience! .com www. That‟s not all. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. Let Go”. about Patti and her work. or. Learn! 2010 Email Address: patti@thechangeagent. in her words. detect change. Summary of Free Resources:  articles on change management.

com/ Email Address: info@theleadershiphub. Some of the groups on the site include: Professional Voice. and one I particularly like. Disney Leadership. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. blogs. documents on leadership Site Home Address: http://www. videos. Be Entertained. Click. Learn! 2010 82. The site is based on Web 2. emailing within the platform.0 tools with members writing their own leadership diaries. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. documents and other useful tools to share with the rest of the community.Manage. This means that leadership experts and practitioners from all over the world can collaborate with each other. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools.managetrainlearn.theleadershiphub. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. Be Inspired. messaging each Page 88 of 107 Get the MTL Experience! . uploading their own video www.

managetrainlearn. if this is your sort of www. you can start with the “A-O Diagram” and journey through “Bell Curve”. Site Home Address: http://www. creatingminds. Learn! 2010 The Improvement Encyclopedia 83. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites. a companion to changingminds. This one is “a long list of around 400 items. Hats off to David for another amazing encyclopaedic resource. and “Fault Tree Analysis” Email Address: contactus@syque.syque. each with a page containing descriptions of tools and terms about improvement and quality. end up with “Z-Chart” and “Zenbara”.” So. and qualitytools (which you‟ll find elsewhere in this book). “Chumbo Chart”.com Page 89 of 107 Get the MTL Experience! . ranging from original Japanese terminology to Six Sigma frameworks. Summary of Free Resources:  articles on quality and improvement. Click.

com Page 90 of 107 Get the MTL Experience! . (You can see him in action on this site in 4 video excerpts. Learn! 2010 The Logic of Success 84. conversational. and instructive. which is summed up as: “never try to win”. Site Home Address: www.thelogicofsuccess. They range from “My First Trophy”. through “The Winning Mindset of a True Leader”. Read and be entertained! Summary of Free Resources:  video excerpts  articles. There are 62 of them and they‟re all written the way Victor speaks: highly personal. Victor is an American motivational speaker who is very entertaining. direct. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”.managetrainlearn.Manage. and free e-book on success. Motivation with Intelligent Content This is Victor Gonzalez‟s site.) What makes the site worth a visit is the special collection of articles on success. a bitter-sweet story of how nobody sees you when you really Email Address: victor@thelogicofsuccess. newsletter. Click.

Then there are links to Page 91 of 107 Get the MTL Experience! . Learn! 2010 85. it has a wonderful glossary. if you ever need to look something up about management. Which makes this section alone a great research tool. and a Daily Knowledge Special. Summary of Free Resources:  glossary of management terms  articles galore on management. There are www. For a start. and other categories that will shoot you off to even more resources elsewhere on the Net. In Email Address: info@reckliesmp. HR. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. Site Home Address: http://www. this is as good a place to start as you‟ll find. Marketing. sending you off in all sorts of explorations.managetrainlearn. a Knowledgebase.themanager.Manage. Click. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings.

Learn! 2010 The Workplace Doctors 86. “How Can I Combat Tardiness?” and “I Work With A Jerk!”. Click. Lists to Hang Up at work. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say. and Tina Rowe. Site Home Address: http://www. in “Management Without Logic”.com www. In addition. Dear Doc… This is an off-beat work-related website run by William Gorden. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace Page 92 of 107 Get the MTL Experience! .Manage. and a comparison between work and Email Address: danvwest@msn. there‟s a very amusing section that includes: some of the crazy things managers say.managetrainlearn.workplacedoctors. Here you‟ll find answers to questions that really bother people at work. Dan West. such as “Help! I Can‟t Spel”.

Click. TV game shows.thiagi. Just go and play! Summary of Free Resources:  games. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. puzzles and guides  training Email Address: thiagi@thiagi. Project Life Cycle.managetrainlearn.Manage.  trivia puzzles  email www. and e-learning. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. quizzes. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun. Site Home Address: http://www. eg on facilitator Page 93 of 107 Get the MTL Experience! . And there‟s a lot of free fun training on the site. for short). to name just a few. Learn! 2010 87.

both outstanding writers. Click. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. As you would expect from two such Email Address: info@thinkingmanagers.managetrainlearn. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. a Media Watch which summarises the headlines of the world‟s top business publications. there is a wealth of material on this site.Manage. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. Learn! 2010 Thinking Managers 88. consultants and thinkers in their own right. and an update on the world‟s top companies. Unusual and original features of the site are various newsfeeds on management topics.thinkingmangers. Management Today and de Bono is one of the world‟s leading authorities on creative thinking. there is a Resources section linking to a big database of other sites and www. Finally. Heller is the founder of the magazine. There is also a huge library of management material. Site Home Address: Page 94 of 107 Get the MTL Experience! . These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus.

jokes. are you tickled by life? Tickledbylife. puzzles. provoke you. stories. Site Home Address: http://tickledbylife. will surprise you.php/ Email Address: info@tickledbylife. comments and much more. interviews. Cor. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week. inspire you and wow you with a host of free Page 95 of 107 Get the MTL Experience! . anecdotes. Click. games. Learn! 2010 89. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life.

com Page 96 of 107 Get the MTL Experience! .com/products/freebook.htm Email Address: orders@antion. Click. If you want to inject more pizzazz into your presentations.managetrainlearn. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations. Tom Antion is a business speaker who also runs a range of seminars on other topics. and has some very interesting ideas and techniques. Site Home Address: www. It‟s printable online reading but if you want to buy the book you can. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. try it.Manage. Oh. 336 pages long. It‟s huge. Learn! 2010 90. Tom Antion Wake ‘Em Up Business Presentations. fun and memorable programs”.antion. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations.

Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. You can discover what the great man thinks about interviewing excellence. Romania. or transformational change. “Take them. slides and pdfs on Peters‟ thoughts. or the nub of leadership. Tom implores us to use these resources. he shakes up enterprises to re-think what they do. or dozens more. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. Have your way with them. the Middle East. Click. Brazil. But now of course the cost doesn‟t come into it. Peters is a legend in his own lifetime. He is far more than a motivational speaker. when I was just a humble HR manager. For here on Peters‟ site.managetrainlearn. Use them. I used to www. Spread them around. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. or innovation. Send them to friends. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. Spain. Tom Peters. and more. from seminars in the States. Learn! 2010 91. Site Home Address: http://www. Years ago. Email Address: info@tompeters. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru.tompeters.Manage. There are heaps of stuff Page 97 of 107 Get the MTL Experience! .

whilst remaining affordable. seminars and and Health and Safety. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses.managetrainlearn. you qualify for a free training pack.Manage. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers. including Business Development. Learn! 2010 92. Plus. simple to follow and easy to access.aspx Email Address: Page 98 of 107 Get the MTL Experience! .trainerbubble. Summary of Free Resources:  Samples of training materials. A great training resource. Communication. Site Home Address: http://www. Click. Customer Care. As well as this service. www. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. They also provide consultancy and bespoke services. Lateral thinkers. if you are a UK charity.

com www. Plus. and Nutrition.managetrainlearn. Email Address: info@trans4mind.Manage. there are 3 more free courses on Communications. Learn! 2010 93. Heart Intelligence. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. what you want in life and how to consciously transform your life for the better. And. Site Home Address: http://www. if that‟s not enough. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development Page 99 of 107 Get the MTL Experience! . and assertive/unassertive preferences. For starters. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. And that just scratches the surface. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion.trans4mind. stable/unstable.

Nearly every concept on management must be here. In fact.managetrainlearn. In just a few Page 100 of 107 Get the MTL Experience! . Learn! 2010 94. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site. Click. organization. and most www. communication and marketing. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory.Manage. Site Home Address: http://www. and leadership and management.. It‟s like an internet inside an internet. valuation and decision making.valuebasedmanagement. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of Email Address: info@valuebasedmanagement. change and culture. You get what‟s on offer thrown straight in your face. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation..

you‟ll get a page that explains your learning www. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and Page 101 of 107 Get the MTL Experience! . How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). tell you. Discover Your Learning Style VARK stands for Visual. Neil Fleming. and Kinaesthetic. Aural. Learn! 2010 Vark Learning Styles 95. This site from New Site Home Address: http://www. Click. Here‟s one of the situations: “You have a problem with your knee.managetrainlearn. or explain on a diagram?” Once you‟ve answered all the case studies. Read/Write. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style Email Address: flemingn@ihug.

Survival On The Moon. or the local scout troop. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. Site Home Address: http://www. whether you‟re working with colleges. or Page 102 of 107 Get the MTL Experience! . And trust activities such as Sherpa Walk and Human Ladder. I could happily spend hours on this site. there are all the classic teambuilding games such as Lost At Sea. any of which could easily account for half a day‟s training. For example.managetrainlearn. If you really want to push the boat out. corporate managers. For me. and Nuclear Holocaust. this is a treasure trove of training and if there were such a thing. for any experiential learning Email Address: james@wilderdom. Click. activities and exercises. They can be used. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. Then there are some of my favourite icebreakers such as Cheeky Cheeky and www. Learn! 2010 96.

topic channels. there were www. Then there are all sorts of additional free features.Manage. Site Home Address: Email Address: Page 103 of 107 Get the MTL Experience! . Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. and cartoons. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything. a Dear Workforce agony aunt. When I last looked. newsletter. Click. a forum. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. a news poll. Learn! 2010 97. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management.workforceonline.

then so has someone else who now has an answer. Learn! 2010 98. Bullying. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources. There are over 1200 articles and resources to choose from with headings like Bad Bosses. if you‟ve had a problem.Manage. It‟s based on the idea that all workplace problems are caused by people and that.workworries. The original feature that I like about this website is the Vault. www. There‟s also a discussion forum where you can let off Email Address: Page 104 of 107 Get the MTL Experience! . This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. and Office Politics.managetrainlearn. then Work Worries is the place to visit. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out. Site Home Address: http://www.

It‟s a true management library. Titles include: The Definitive Book of Body Language. and Teambuilding. Performance Email Address: Page 105 of 107 Get the MTL Experience! . Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. It is run by Karen Davies and Gary Malcolm with. Here you‟ll find a huge list of books under different categories such as HRM.managetrainlearn. Assessment Centres. English Brainstormers. Click. Don‟t Guess Your Way to Success. Training and Development. Learn! 2010 99. Recruitment. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. unusually.xageconsulting. A large number of the books are MBA www. The free downloadable library on the site is the real draw. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. HR Planning. Job Analysis. and The Psychologist‟s Book of Personality Tests. an office based in Vietnam. Leadership and Management. Policy and Procedures.

com Page 106 of 107 Get the MTL Experience! . What sets him apart from the rest is that he knows how to stand Email Address: info@zigziglar.Manage. Fleas and Pump Handles” when you sign up for the newsletter. much like many of the others in this book. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. For example. There are a few great free offerings to be found as well. Learn! 2010 100.. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. then you can‟t do much better than copy Zig. Site Home Address: http://www. and every day there is a new Zig Quote of the Day. including a self-talk card and a performance planner. Zig Ziglar is a motivational speaker and trainer. You don‟t easily forget the name or the clever way in which he uses the name as a brand. his short training courses are called Ziggets.zigziglar. and all you‟ve got going for you is www. But if you want to find out how to turn yourself into a distinctive brand.managetrainlearn. his forum is called Ask Zig!!. Click.

visit our website at http://www.managetrainlearn. Here you can learn about the 20 skills you’ll need for success in the 21st Century.managetrainlearn. Click. visit http:/ww. get your surprise bonus gift. This is learning like you always dreamed it could www. For more digital publications on management and personal Page 107 of 107 Get the MTL Experience! . get instant downloads of FREE products. and much Learn! 2010 Thank you for reading and using this book. enter our prize quiz. subscribe to our weekly newsletter. For a very special learning experience.Manage.