Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

1000Ventures 7 2. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. Anecdotage 15 10. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. 33. 26. Customer Service Training 29 24. 30. Discovery Health Channel 30 25. Accel-Team 11 6. 37. Big Dog and Little Dog's Bowl of Biscuits 19 14. 17. Basic Learning Systems Inc 17 12. Customer Service Manager 28 23.managetrainlearn. 34. Accelerated Learning 10 5. 18 Better Workplace Now 13. 27. All Business 14 9. 24 19. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. Action Leadership 12 7. 12Manage 8 3. 21. 20. Aimm Consulting 13 8. 29. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. 35.Manage. Executive Coaching Studio 37 32. 36. A Better Workplace 9 4. Page 4 of 107 Get the MTL Experience! . 16. Be a Better Manager 16 18. 20 15. 33 28. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22.

78. National School Board Association 63 www. 72. 64. 39.Manage. 64 59. Learn! 2010 38. 51. 71 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 69. 54 49. 74. 56. 48. 68. 70 65. Click. 55. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. 60. 54. Human Resources About… 49 44. 79. 46. 47. 77. Institute of Silly and Meaningless Sayings 50 45. 61.managetrainlearn. 62. 52. 67. 45 40. 70. 75. 76. 71. 41. Page 5 of 107 . 53. 73. My Name Is Scott Human Links 48 58. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. 47 42. 63.

85. Click. 81. 90. 96. 97.managetrainlearn. 100. The Improvement Encyclopedia 89 84. 88. 89. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. Learn! 2010 80. 98. Value-Based Management 100 95. 92 87. 99. 82.Manage. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. 91. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. 92. 93. Page 6 of 107 Get the MTL Experience! . Page 7 of 107 Get the MTL Experience! . Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas. Everything. connections and advice Site Home Address: http://www.managetrainlearn. It links to two of his other sites at Email Address: and www. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. Click. It reminded me of an interactive mind map.Manage. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”.success360. Don‟t ask me what‟s here because the answer is. Learn! 2010 1. And lots of fascinating original stuff too. It‟s sure to brighten up your day. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed in. In fact.

At its core is an A to Z dictionary of management methods. At first. the chances are the number is much higher by now. I thought it was because you can translate any page into any one of 12 languages (including Arabic. This site is a formidable resource. Learn! 2010 2. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and Email Address: info@12manage. In addition to the dictionary. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. Chinese. there‟s also a management news section giving links to all the latest management gossip. When I last looked there were over 1500 easy-to-access entries. and a Page 8 of 107 Get the MTL Experience! . and Korean).Manage. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. Since you can add your own entries to the www. a list of courses being run (to which you can add your own). It‟s like an internet in an internet just for managers.managetrainlearn.12manage. Click. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links. Site Home Address: http://www. models and theory. Japanese.

senseless acts of immaturity (eg “Skip rather than walk”).html to the site address)  massive list of resource references.html. Where to start? Well. but it is full of great content for anyone interested in making their workplace a better place. describe_coworkers. (my pick of which is the phrase: “That is so not going to happen”). Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit. Site Home Address: www. Daniel lists the things you shouldn‟t say at work. It‟s not fancy. Email: Page 9 of 107 Get the MTL Experience! . and “Measuring the Mirth”.Manage. and dysfirmations. colourful. there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. and tools sections.managetrainlearn. or trendy. “Nature‟s Leadership Lessons”. Then there are toolkit. Learn! 2010 3.abetterworkplace. Click. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”).

Accelerated Learning Free Learning Styles Test This is a lovely site. I know that I am linguistic and so was curious to see whether the test would come out www. (Linguistic. Site Home Address: http://www. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences.acceleratedlearning. Musical. Intra-personal. Mathematical. and Naturalistic). The questions are all straightforward.managetrainlearn. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you Email Address: als@acceleratedlearning. Page 10 of 107 Get the MTL Experience! . It did! Summary of Free Resources:  learning style profile.Manage. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. Bodily. Visual. Inter-personal. Learn! 2010 4.

Manage. (For example. Machine utilization. productivity and team development  excellent and well-illustrated modules on teambuilding and Page 11 of 107 Get the MTL Experience! . plus some well-presented explanations of time management. Summary of Free Resources:  pdf articles on coaching. There‟s a history of employee productivity that will take you all the way back to the www. One thing that‟s a bit different here is a set of Checklists. They include Time Email Address: sales@accel-team. motivation. Site Home Address: http://www. and Interpersonal relations. Accel-Team Advancing Employee Productivity There are some nice features on this site. and coaching. Space utilization. self-appraisal. Then there are detailed features on teambuilding. Learn! 2010 5. did you know that the base of this huge structure is only 7 inches from being a perfect square?). Click.managetrainlearn. and employee development.

Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟ Email Address: brent@actionleadership. “From now on. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles. He goes on. Summary of Free Resources:  insightful leadership articles. For me. And to cultivate that perspective you need kindness. Site Home Address: http://www. I‟d willingly jump through hoops if he asked me. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance. I‟m not too sure exactly why I like his writing.” I like the concept that management trainers and management training should be kind. and leadership www. Click. see every leadership challenge as a way of having people increase their knowledge. Learn! 2010 6.managetrainlearn. Yes. courage.Manage. leadership makes the elephant jump. Here Brent makes the point that.actionleadership. And that‟s why I think I like Brent Filson. skills. unlike management which involves simply the care and feeding of the organisational Page 12 of 107 Get the MTL Experience! . tenacity. www. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. Site Home Address: http://www.managetrainlearn. Then you score yourself. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. which are great starting points for further self-development. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter.aimmconsult. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas. You‟re offered some examples of “always doing” this. and Conveying Email Address: webmaster@aimmconsult. Learn! 2010 7. Click. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. The final score will give you a feedback on areas such as Page 13 of 107 Get the MTL Experience! . or “rarely doing” this.

One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. Click. but there is a huge amount of free material. There‟s everything you could possibly need to help you run an efficient business. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. Learn! 2010 8. Site Home Address: Page 14 of 107 Get the MTL Experience! . This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. including employment and HR and business plans. One in a million. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. All Business Champions of Small Business This is an amazing site for anyone running a small business. many of the products on the site are only available through purchase. blogs. There‟s advice on managing every aspect of your business. guides and tips. There are news reports.managetrainlearn. And sure enough there it was. that‟s one million!) www. Of course. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Email Address: info@allbusiness.

When I keyed in “Business”. Site Home Address: http://www.managetrainlearn.anecdotage. the database came up with 493 Email Address: editor@anecdotage. name or keyword. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun). Learn! 2010 9. or just to entertain friends at the pub. and amusing stories. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. Page 15 of 107 Get the MTL Experience! . He sold over 2 million. perhaps more than you‟ll ever need to get to grips with. It‟s absolutely crammed with anecdotes. Anecdotage Famous People. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. Click. Funny Stories If you‟re looking for an amusing story to add to a presentation. then this is the place to visit. How about this one pulled out at random? It‟s about Japanese www. illustrate a learning point. there‟s a useful search button that allows you to fine-tune your search according to a category. aphorisms. Fortunately.

Be a Better Manager Solve Problems. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: Email Address: info@beabettermanager. showing how learning a skill related to levels of performance. Click on any of these and you get a selection of links. Click.beabettermanager. Information. and Financial Resources. you can build your own personal collection of checklists. Seize Page 16 of 107 Get the MTL Experience! . It provides a list of industry sectors with links to their Skills www. Processes.managetrainlearn. In the same way. There are also links to local resources around the UK. It has 15 questions and delivers immediate feedback. Lastly. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. Physical Resources.Manage. People. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. If you register and log in. Learn! 2010 10. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. This website is particularly useful for managers in the UK. These are: Strategy. Click on a link and you get a diagram with individual lists of do‟s and don‟ts. Page 17 of 107 Get the MTL Experience! . Note where you got to.basic-learning. a business communications company run by Gloria Pincu.Manage. it doesn‟t exactly test your comprehension. you‟ll find out your reading speed. I made it to 354. Do You Know Your Reading Speed? If you want to find out how quick you read. Of course. Learn! 2010 Basic Learning Systems Inc 11. Site Home Address: http://www. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest. and hey presto. then spare a minute or two for this easy test from Basic Learning Systems Inc. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops www. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute. For the record. Click.htm to the site address)  weekly business writing Email Address: gloria@basic-learning.

This is a card of 25 squares on which is printed a buzzword eg “empower”.managetrainlearn.Manage. Learn! 2010 12. Site Home Address: http://www. Imagine its passion for serving customers. Where teamwork comes naturally. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. “value-added”. Where kindness rules.betterworkplacenow. Where people eagerly use their brainpower.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. to thrive. to Email Address: www. Tom‟s aim is to create better workplaces. Imagine the innovative power of such an organization. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged. Imagine the sense of mission and spirit of fun. Click. Imagine its ability to attract and retain talent. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/ Page 18 of 107 Get the MTL Experience! . “envision”.” Yea. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row.

But the one feature I remember from years ago when I first came across this site. definitions of learning Page 19 of 107 Get the MTL Experience! . and still look at. It‟s the best around. is The History of Training. learning. It‟s a massive resource and a lot of it is original. Summary of Free Resources:  a massive resource on performance.nwlink. It‟s still as good as www. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and Email Address: donclark@nwlink. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. Amongst the goodies are: current training news. the learning process.managetrainlearn. leadership and knowledge. Click. Don has a big German shepherd dog and a smaller companion. Site Home Address: http://www. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. in case you‟re wondering about that title. By the way. the art and science of leadership. and performance management.Manage. Email Address: janem@bodylanguageexpert.bodylanguageexpert. Parenting Advice. in one tour of this site. There are 7 topic areas: Ask Our So. Practical Applications. relaxed stance. why mobile phone shop staff don‟t use I learnt how to use my body language at job interviews. and how to convey sincerity and warmth with my face and gestures. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content. and friendly gesture. The Basics.Manage. Gender Differences. and The Business World. Learn! 2010 14. Personal Interaction. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: www. Cue: open Page 20 of 107 Get the MTL Experience! .managetrainlearn.

such as why you conceive a word in one part of your brain and utter it from another. Learn! 2010 15. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. brain Page 21 of 107 Get the MTL Experience! . Sound Sequence or Dunk Tank. and a set of 29 images that dissect the brain as if you were there with a scalpel! But. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. quiz. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). illusions. Click. There‟s a weekly brain bender to test your knowledge (which I got wrong!).com www. to be honest. the thing that always draws me back to this site is its collection of Brain Teasers. Brain Connection Brain Buzz This is a fabulous site on everything to do with the Email Address: webmaster@positscience.Manage.managetrainlearn. A to Z glossary  animations  free half hour online course. Then you can view nicely-designed animations which uncover what goes on in your brain.positscience. brain teasers. You can play Bumper Cows. Site Home Address: http://brainconnection.

the tree swing cartoons. this is all free. multiple intelligence tests  training models  and much more too numerous to mention. induction training checklists.businessballs. But while others charge for a fraction of what‟s here. Site Home Address: http://www. Shall I go on? I‟ve barely scratched the surface. and Aesop‟s fables. And templates of resignation letters.managetrainlearn. It has all the Page 22 of 107 Get the MTL Experience! . explaining how to read personality from your handwriting. feedback forms. It even has a graphology Email Address: ac@alanchapman. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. It‟s absolutely huge and covers everything you could ever need on training. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a www. Where Alan got the time from to produce all this beats me. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles. Click. models like those from Maslow. and not so familiar. McGregor and McLelland. Learn! 2010 16. a glossary of training terms. appraisal forms. management and business.Manage. quizzes. time management planners.

It comes from Business Training Media who offer onsite courses and a big catalogue of training materials.Manage. as well as in categories such as Page 23 of 107 Get the MTL Experience! . Corporate Meetings and Incentives. Presentations. Internet. Call Centre. Government. Site Home Address: http://www. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. Email Address: www. and The Deal. Learn! 2010 The free professional trade magazines on offer include: Human Resource Executive. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. and Transportation. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine.managetrainlearn.

com. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers. Click. The only way to deal with it is to focus more effort on simplicity.Manage. Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying business. a Make It Simple poster. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly Email Address: enquire@businesssimplification.” When you register here you get a free toolkit including a meeting Page 24 of 107 Get the MTL Experience! .businesssimplification. and a set of paperclip templates to keep the campaign fresh in your mind. This is what David says: “Cost reduction has been a central focus in most businesses for many years now. a busy manager‟s complexity audit. Learn! 2010 18. Yet there is one hidden area of cost which has rarely been addressed: complexity. Site Home Address: http://www.

Changing Minds How We Change What Others Think. hooked on the thrill of discovery. and thirdly a teacher who loves to pass on the aha‟s of what he knows. Page 25 of 107 Get the MTL Experience! . David apologises that his creations are done in his spare time. and business articles. They probably account for over 3500 web pages of industrialstrength knowledge. second. Feel and Do I am full of admiration for the author of this site. You‟re what the web‟s all about. Email Address: contactus@changingminds. David Straker. Click. quality toolbook. David. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. and explanations. In David‟s own words. Site Home Address: http://www. No need to apologise. Believe.Manage. creating minds. he is first a learning junkie.managetrainlearn. an engineer who needs to connect theory to www. improvement encyclopaedia. Learn! 2010 19. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines. The sites include: changing minds.

The network now has hundreds of thousands of members from India where it is based to every corner of the world. “everything is available to everyone at no charge. HR. and Sales/Marketing. Operations.000 downloadable resources. As Sidhartha Email Address: info@citehr.citehr. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. ideas and resources. Citehr Improving Organisations The CiteMan network is one of my favourite www. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management.managetrainlearn. There are 7 networks – Finance. use it well!” Summary of Free Resources:  massive network of management. Click. When I last looked there were over 50. and Jobs.Manage. Page 26 of 107 Get the MTL Experience! . Site Home Address: http://www. Learn! 2010 20. General. Each is a goldmine of information.

Working with difficult colleagues. and Influencing a tough boss. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list.managetrainlearn. Learn! 2010 21. They range from Feedback to Musts and Shoulds and Enemy No Page 27 of 107 Get the MTL Experience! .com www.coaching2grow. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for Email Address: info@coaching2grow. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change. As you work your way through the topics. Managing yourself better. You can use it as a standalone coaching tool or as a supplement to working with a live coach. Click. you can make notes on your thoughts and plans in a Personal Growth Workbook.Manage. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www.

and Scorecards.Manage. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. Learn! 2010 22. there‟s a great free magazine and technical document subscription service with 16 products offered. In a short visit. There‟s one of the biggest lists of customer service articles I‟ve seen. What else? Well. such as Customer Service Job Descriptions. There are tons of great information on this site. Tests.customerservicemanager. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. And a series of useful Page 28 of 107 Get the MTL Experience! . Click. reviews. that people in Poland are the most satisfied with customer Email Address: www. Surveys. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www.managetrainlearn. and that lengthy waiting times are still the top frustration of customers.

They‟re all hard-hitting. seriously. Learn! 2010 23. you‟ll find 16 free previews of the www. Summary of Free Resources:  newsletter  video previews. On the link below. Customer Service Training Deliver Today.managetrainlearn. Page 29 of 107 Get the MTL Experience! . Where you come when you‟re sick of customers. perhaps? No. to the point.Manage. Site Home Address: http://www. “Five Forbidden Phrases”. See Results Tomorrow This is the Telephone Doctor or Customer Service Training Email Address: info@telephonedoctor.servicetraining. it‟s a smashing site run by Nancy Friedman. who‟s put together a library of video programmes on customer service. and “From Curt to Courteous”. Amongst my favourites are: “Exploring the Rudeness Matrix”. and expertly presented by Nancy herself.

com/tools/assessments. www. Procrastination and Type “A” Personality tests.discovery.managetrainlearn. partially agree/disagree. Now off you go! Summary of Free Resources:  free personality tests. pop over there). through Communications Skills." There are 10 statements with which you strongly disagree. or strongly agree. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. You can get 31 free Basic Personality tests on this site. ranging from Your Anger profile. Here‟s an example of what you‟ll face in one of the set. (They‟re all taken from the Queendom site. you can succeed no matter what”. so if you want more of the same. Click. here‟s a true feast. the Locus of Control and Arbitration Page 30 of 107 Get the MTL Experience! . The preamble explains: This test assesses your locus of control orientation and your attribution style. to Perfectionism.html Email Address: info@discovery. disagree. Learn! 2010 24.Manage. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals. Site Home Address: http://health.

you can also sign up for Dave‟s other courses (eg Special Journals. Lazy8 Page 31 of 107 Get the MTL Experience! .com/moodle/ Email Address: info@dwmbeancounter.dwmbeancounter. There‟s another great free service that Dave offers: links to free business software. The General Ledger and Journals. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). Big E-Z‟s free trial version. As well as viewing this free course. so a good free course on all things accounting is right up my street. Payroll. reassuring and conversational style. and Financial Statements. Dave Marshall‟s Bookkeeping course fits the bill nicely. Onestep Accounting. He has a nice friendly. and Merchandise Inventory) as a guest and get the first lessons free. covering stuff like Debits and Credits. Learn! 2010 25. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. Checkmate Plus. I don‟t feel I‟m being talked down to and there‟s no jargon. You‟ll find links to the Open Office suite of www. Click. Acemoney Lite. Site Home Address: http://www. There are 7 lessons in the course. and many more.

(Lavenson was president and chief executive of the prestigious Plaza Hotel in New York). It works on many levels. or the procedural. as in the annual statement to the www. It‟s an astonishing testimony to an inspiring leader. Learn! 2010 Easy Training Page 32 of 107 Get the MTL Experience! .Manage. (check out the almost imperceptible presentation techniques that are used). Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. it‟s a great template for a superb presentation. (You guessed: I like it!) Just read Email Address: info@easytraining. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. It‟ll have you smiling to yourself one minute and nodding in agreement the next.managetrainlearn.easytraining. Click. and it‟s a unique learning experience. Site Home Address: http://www. as in the awards presentation or retirement bash.

Click. and some really inspiring articles.empoweringmessages. a huge collection of positive news stories. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA.managetrainlearn. There are empowering stories. Free Empowerment Chats This is an uplifting site that should put you in a good mood. there‟s no hope for you! Summary of Free Resources:  audio messages. Learn! 2010 Empowering Messages www. cartoons. It‟s all about empowerment (aka positivity). Now. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”.com Email Address: zev@empoweringmessages. Site Home Address: Page 33 of 107 Get the MTL Experience! . if that doesn‟t brighten your day. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”.Manage.

As if all that weren‟t enough. there‟s an A to Z encyclopaedia of small business terms.managetrainlearn. there‟s heaps of it here. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. features.Manage. there‟s everything you could possibly need to know on starting a business. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after. For a Page 34 of 107 Get the MTL Experience! . And there‟s a hand-holding guide to managing and growing your business. Learn! 2010 www. Site Home Address: http://www. from finding an attorney to engaging new staff.entrepreneur. Email Address: feedback@entrepreneur. from home-based businesses to franchises. As the title implies. There are ideas galore on what kind of business to make money in. and magazine. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. from raising money to taking time off.

this is the site for you. Learn! 2010 29. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. and a page of unique resources supplied by contributing experts. you‟ll find a treasure-trove of resources for entrepreneurs. At the start of the year. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group. bios of famous entrepreneurs.managetrainlearn.Manage. Click. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. Site Home Address: http://www. On this site. These include Page 35 of 107 Get the MTL Experience! . eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. and Email Address: info@evancarmichael. advice. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. training. there were 348 items. articles.evancarmichael.

If these gambits don‟t turn you into a powerful deal-maker. a monthly Page 36 of 107 Get the MTL Experience! . for instance.managetrainlearn.Manage. Everyone Negotiates YIKES . and incisive articles. Summary of Free Resources:  articles. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. There are lots of free resources here on negotiating. Click. It‟s not hard to see Email Address: info@pbsconsulting.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. including a test of your negotiating style. Who. newsletters and collection of negotiation gambits  negotiating style self-assessment. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse.everyonenegotiates. They‟ll catch your attention too because they‟re very much to the point and memorable. Learn! 2010 30. I‟ll eat my hat. Site Home Address: http://www. But what caught my eye was his list of over 60 short sharp negotiating gambits. which he calls: “your premier resource for sharpening your negotiating skills”.

com www. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. Learn! 2010 Page 37 of 107 Get the MTL Experience! . newsletter  email course for executives. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. Click. Site Home Address: http://www.managetrainlearn.executivecoachingstudio. friendly style are easy to read and easy to absorb. After the first part which is an Introduction. you get “Making Things Happen”.com Email Address: sean@executivecoachingstudio.Manage. Beats those long journeys to training courses! Summary of Free Resources:  articles.

Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. entertaining.Manage. you get advice on: negotiating tactics. Executive Planet Cross-cultural Training If you do business around the world. The site works like a wiki. this site is an essential companion to your airline tickets. suitcase. what to wear.executiveplanet. Click. For each Email Address: Page 38 of 107 Get the MTL Experience! . and etiquette.managetrainlearn. Site Home Address: http://www. making www. Its main feature is a guide to business culture when negotiating in 49 different countries. how to address people. Plus for each country. and conversational do‟s and don‟ts. you‟ll get advice from an expert along with facts about laws. culture. Learn! 2010 32. meaning you can register and update articles. and hotel booking.

managetrainlearn. you‟ll find Leadership. Presentation. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst.ezinearticles. Teambuilding. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site. Negotiation. Motivation. It reviews everything that it archives which means you‟ll get only good stuff. In the Self-Improvement section. Here are a couple of statistics. there are all the categories you could wish for if you are looking to extend or update your knowledge.000 authors (also probably growing all the time). And over 25. including: Customer Service. and Top 10 Tips. This site is mind-bogglingly massive. Click.000 articles (and probably growing all the time). The list just goes on and on. It has over 100. Coaching. run by Christopher Knight. Change Management. and www. the best article directory by far is Ezine Email Address: info@ezinearticles. In the business section. Time Management. Goal Setting. Learn! 2010 33.Manage. See you in a couple of hours‟ time! Summary of Free Resources:  massive article Page 39 of 107 Get the MTL Experience! . Communication. For me. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. Site Home Address: http://www.

Learn! 2010 34. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide Email Address: pr@fastcompany. But that‟s nowhere near all they do. which is a weekly roundup from the Web. The one I like most is Fast Take. But on the site you can see the current edition for free and read selected articles.Manage. All in all. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK.fastcompany. You can also browse their massive archive of past copies. Essentially. Then. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. Fast Company How Smart People Work Fast Company is one of the original business information websites. For a start. For those of us too busy to spend every day surfing. of course.managetrainlearn. Fast Company is a monthly business print magazine that you can subscribe to. you can subscribe to some very useful newsletters. Site Home Address: http://www. mine‟s not there) and Top 10 Bosses From Hell. a fast feast. a directory of businesses in your area (States only unfortunately). Page 40 of 107 Get the MTL Experience! .com www. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future.

Manage. That took me to a page with 8 big products of which I was able to download samples from As an example. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free samples. Fenman! Summary of Free Resources:  huge range of training products with many free samples. you‟d have a huge library of valuable material. and an exercise on identifying employees with talent. Site Home Address: www. Selection and Induction. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. called Danger – Talent Zombies! Thank Email Address: service@fenman.managetrainlearn. They are now a formidable presence on the Web. I clicked on just one of their 25 categories. How to run an Assessment Centre. Recruitment. Learn! 2010 35. Click. There‟s so much information that if you downloaded everything that‟s Page 41 of 107 Get the MTL Experience! .fenman. an Induction Toolkit. this is what I did.

First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them. For example. Just pop on over and try them for yourself. Site Home Address: http://www. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across Page 42 of 107 Get the MTL Experience! .firststepstraining. Email Address: rbenson@firststepstraining.managetrainlearn. Click. Learn! 2010 36. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. I won‟t tell you what you have to do in these games (they‟re far too complicated). Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire.Manage.

and design makes you really believe you‟re on a TV quiz show. Certification games. Multiplayer games. Learn! 2010 37.managetrainlearn.games2train. and Phone games. The questions are the usual range of multiple choice and true or false but the graphics. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. Click.Manage. Flash games. I gave Quiz show a go and chose Sexual Harassment as my subject. I then got to choose who I wanted to be and who to play against and the game started. audio. Site Home Address: http://www. There are 6 categories of games: Video games. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games. I scored quite well and I certainly learnt. Quiz Email Address: Page 43 of 107 Get the MTL Experience! . You can try out all of the categories if you have Flash www.

and interesting time management quotes. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. Learn! 2010 38. sleep and TV and so on. You can also enter your ideal profile to see where you want to Email Address: mark@getmoredone. here‟s one from Pace Productivity. the site offers 10 time tamer tips. you can see a pie chart of how well you do compared to others. to family. That‟s.Manage. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  Page 44 of 107 Get the MTL Experience! . Site Home Address: http://www. and research on time management. Click. When you‟ve allocated your weekly www. tips. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment.managetrainlearn. some research into the top time wasters. of course. In addition to the time tabulator.getmoredone. www.Manage. Learn! 2010 Harvard Business School 39. Site Home Address: http://www. but most people will recognize people like Elizabeth Page 45 of 107 Get the MTL Experience! . There are brief but fascinating bios of each leader. For non-Americans. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders. Clarence Birdseye. there will be some unfamiliar names on the list. for example. Click. Did you know. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry and Hugh Hefner.managetrainlearn. Gilbert Colgate.html Email Address: news@hbs.

Or how about “Say thanks before it‟s just a memory”. Finally. read the articles on this website. Many of these articles kick off with fascinating stories of successful business leaders or managers. And he packs a big message in the shortest possible space. Then there‟s the content. Yep. Learn! 2010 40. Or “Some squares are really sharp”.com Email Address: harvey@mackay. But I keep a special place for Harvey Mackay. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites.mackay. For a start. And then he draws some universal truths out of these stories that help us take home the message.managetrainlearn. It‟s just that he tells such a good story. Site Home Address: http://www. You just have to read his stuff. he‟s just a great writer. There‟s “The heart of education is the education of the heart”.Manage. Enjoy! Summary of Free Resources:  management articles. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above).com Page 46 of 107 Get the MTL Experience! . If you want to know what I mean. the headings of these articles are immediately grabbable. Click. I reckon you‟ll learn a lot from this site. (Harvey knows we‟re all curious deep down).com www.

One of them is the idea that you shouldn‟t create customers. (Apparently.managetrainlearn. Click. has a suite of websites. He‟s already got a great present! OK. I was going to say that a great future awaits Scott Ginsberg. and has made a brand out of a nametag. launched his own interactive TV. is a regular www. And then I realised that this isn‟t true. Many of Scott‟s themes really chime with me.hellomynameisscott. Another is his comfort around using modern technology to build customer relations. but he has already written 7 books. take a look at his other video site and consultancy site. Scott is still young. you should create fans. he also has a nametag tattooed on his chest. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. My Name is Scott Email Address: scott@hellomynameisscott.Manage. Hello. It underlies his Hello. There are over 700 of Page 47 of 107 Get the MTL Experience! . If you can‟t get enough of Scott on this site.) The theme behind Scott‟s ideas is Approachability. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere. My Name Is Scott Stick Yourself Out There In my review of this site. Learn! 2010 41.

news and jobs) are a wide set of personality Page 48 of 107 Get the MTL Experience! . Site Home Address: http://www. thinking skills to job satisfaction) and some general knowledge tests.managetrainlearn. Wherever you www. a range of audits. Email Address: query@humanlinks. forum. (from training needs to climate. Learn! 2010 42. links. a wide range of managerial tests (eg Manager in a Fix). Amongst the many free goodies on offer here (along with the articles.humanlinks.Manage. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. use it. Summary of Free Resources:  management articles  tests  forum.

com www. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. Motivation. and the latest updates. Employee Recognition.managetrainlearn. On the way they tackle Human Resources with guide Susan Heathfield. then you‟re in for a great treat. Communications. Performance Management. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. Employing People. there are free 5-week email classes. and Teambuilding. and Success at Work. Site Home Address: http://humanresources. Managing People. here including “Recruit and Hire the Best”.about. They start with 19th Century History and end up with Email Address: info@humanresources. To help you through this wealth of material. Susan takes you through 4 main areas: HR Page 49 of 107 Get the MTL Experience! .about. Click. there are links to the most popular sections. Throughout the channel. the “must reads”. Learn! 2010 Human Resources About… 43. Summary of Free Resources:  Learning style profile  Free policy samples. checklists and forms  Interview tips  Job descriptions  Free email classes. Management/Leadership. you‟ll find topics on Change Management. As with all About sites.

managetrainlearn. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. a Bullshine generator for producing management speak. thou plump. The purpose of all this fun is to highlight some of the silly things we do and say in the you can become a member of the institute and learn about the institute‟s history and purpose. For a flavour of each of these. roll of honour and list of “bored” members. ISMS curser. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief. There‟s a swipe at management models. and my favourite pirate curse: “What care I. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they Page 50 of 107 Get the MTL Experience! . but great fun.Manage.btinternet. Click. There‟s a coat of arms (motto: Back to Quo Vadis). here‟s my favourite cliché: “He was in and out like a yo-yo”.com www. albeit with a serious purpose. Learn! 2010 44. ISMS Babel translator  carparktivity stickers. Summary of Free Resources:  bullshine generator.htm Email Address: Isms2002@btinternet. black-spotted pigeonfoot!” Odd. For example. a list of hilarious workplace clichés. Site Home Address: http://www.

Summary of Free Resources:  leadership articles  newsletter  book excerpts. For a start. articles and a Page 51 of 107 Get the MTL Experience! . Learn! 2010 45. This is a series of short one-minute reads on leadership subjects. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”.com Email Address: comments@leadershipnow. Site Home Address: http://www. Click.leadershipnow. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. there‟s a feature called Leadership Minute. But there are 2 features that make this site just a little bit different.Manage. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”. Take a daily dip.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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There doesn‟t appear to be anything left www. You start with an introduction and a set of links to outside sites. highly integrated library of management material”.managementhelp. to Z. (By the way. say Group Skills. Then you move through Icebreakers and Group Matters. I was astounded then and still am now. Click. Learn! 2010 49. And it‟s hard to argue with that. It‟s a real web of information. Volunteers. the work of one man. to General Resources and Related Library Links.) Let‟s see what happens when you explore one topic. It covers everything in business from A. it has a bias towards non-profit organisations. Carter McNamara. well Page 55 of 107 Get the MTL Experience! . Carter calls the site a “ Email Address: jalnes@mapfornonprofits. And of course when you go elsewhere you have other links to explore. Site Home Address: http://www. It‟s an amazing resource.Manage. Advertising and Promotion. Summary of Free Resources:  encyclopaedia of management.managetrainlearn. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. a true management help.

To Manage Divine”) and hand it out to your delegates on your next training course. Manager Wise To Work is Human. To Manage Divine This is nothing short of a management supersite.managerwise. management publications. Innovation. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. Learn! 2010 50. The one I checked on Motivation has some really well-chosen subjects. There are also links to universities. there‟s a massive collection of articles in the Knowledge Bank. For devilment.Manage. As a bonus. I selected “Q” and got “Quick Ratio” and “Quality of Work”. Motivation and so on. Page 56 of 107 Get the MTL Experience! .com Email Address: admin@managerwise.managetrainlearn. www. Site Home Address: http://www. business schools. you can buy the T-shirt with that slogan on (“To Work Is Human. Then there‟s an A to Z glossary of management terms. Click. Summary of Free Resources:  massive collection of management articles  glossary of management terms. and employment law sites around the world. neatly categorised into sections such as Coaching. Where to begin? Well.

Manage. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. Thinking Skills. including E-learning courses. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site. Site Home Address: http://www. Manuals for Trainers. Click. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st Email Address: eric@managetrainlearn. They range from Appraisal and Assertiveness to Page 57 of 107 Get the MTL Experience! . Step-by-Step pocketbook guides. Time Management and Training Skills. Learn! 2010 51.managetrainlearn. 1-day Course Plans. To help you and your organisation learn these skills. and a library of free e-books. MTL provides a range of online www. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure.

Site Home Address: http://www. and the affirmation for the day was “I act with purposeful awareness of equanimity and balance. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. the theme was Balance. the best bit is. it‟s free. Click.Manage. in the week I checked it out. For Email Address: Page 58 of 107 Get the MTL Experience! . Learn! 2010 52. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes.mhmail. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations.” It‟s a nice way to do some useful self-improvement each day and.managetrainlearn. When I looked. Other resources on this site include Jeanie‟s guided meditation tapes.

Go on. an optimal state of being in which your right and left brains are working together and you are in a state of Email Address: support@silvaultramindsystem. founder of the Mind Power www. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva.managetrainlearn.silvaultramindsystem. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. open up your mind. creative and deep relaxation. Learn! 2010 53. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential. pull creative ideas out of thin air. This programme shows you how to reach the alpha level of relaxation. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course. Site Home Address: http://www. Click.Manage. this is the site to come to. Plus. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”.com Page 59 of 107 Get the MTL Experience! . and accelerate your own healing.

com Page 60 of 107 Get the MTL Experience! . Learn! 2010 54. Mind Tools Online management and leadership Email Address: info@mindtools. Site Home Address: http://www.000. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook. called Career Excellence Club.000 visitors learn the essential skills they need for an excellent career. Click. instantly available Each year. for access to all the materials. and a helps more than 10. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter. www.mindtools.Manage. free of charge. interviews with experts. There is also a members‟ area. Here you can learn hundreds of essential management skills.

managetrainlearn. Other programmes of interest to managers are: Advanced Managerial Communication. Let‟s take as an example “Practical Leadership”. Now a few years on. both in pdf.ocw. Or you could use the references as the basis for your own self-paced learning. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world. lecture notes and assignments. It‟s up to you how you might use this information. Negotiations and Conflict Page 61 of 107 Get the MTL Experience! . You could be a trainer and use the plan as a structure for your own courses. reading references. The most relevant to anyone interested in business is the Sloan School of Management with over 100 here are the results: MIT Opencourseware. This is how it works. obviously. Site Home Address: http://www. It‟s up to calendar.Manage. the Massachusetts Institute of Technology made newspaper headlines. Click. There are some 34 departments ranging from Aeronautics to Writing Studies. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s Email Address: info@ocw. What you‟ll get on this course is a www. Listening to the Customer. Programmes are courses run in any particular semester. and Communications for Management. Learn! 2010 55. What you don‟t get. is the actual lessons.

The free gift offered on the site comes when you recommend the site to a friend. It lasts all of 25. When I did this. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen. Considering what you‟d pay to hear either of these two speakers in Email Address: www.mp3motivators.Manage.45 minutes and can be played straight from your PC or an mp3 player.managetrainlearn. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development Page 62 of 107 Get the MTL Experience! . Learn! 2010 56. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting. Site Home Address: http://www. Click.

Site Home Address: http://www. There‟s good stuff on the qualities that make up a leader. Although it‟s aimed at school governing www. the different ways to communicate. and quite a big section on dealing with conflict. the lessons have universal appeal to managers and leaders in any organisation. Learn! 2010 Page 63 of 107 Get the MTL Experience! . Maybe they have something in mind? Summary of Free Resources:  leadership course.html Email Address: itte@nbsa. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme.Manage.

sabonline. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. which is quite Page 64 of 107 Get the MTL Experience! . Summary of Free Resources:  negotiating skills Email Address: info@sabonline. After submitting your answers.Manage. All the questions are case studies. www. Site Home Address: http://www.managetrainlearn. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer. you get the correct versions and a rationale. Learn! 2010 Negotiation Enterprises 58.

John Baker. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. Two entries are currently topping the list. Learn! 2010 Negotiator Magazine 59.negotiatormagazine. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried Email Address: editor@negotiatormagazine. And it‟s all the work of one man.managetrainlearn. in which King Solomon had to choose between two women who claimed to be the mother of a baby boy. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the Page 65 of 107 Get the MTL Experience! . There‟s no fee so it‟s a resource you can wander around at will. The first was what John calls the King Solomon Maternal Claims Dispute.Manage. It‟s absolutely massive. www. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation. Site Home Address: http://www. in which these two men doubled the size of the USA overnight for the price of $15 million.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each.managetrainlearn. if you‟re a manager who‟s stuck. who isn‟t?).peoplealchemy. and if this wasn‟t enough. A nice touch was also that you can bookmark pages and add your own notes. OK. Oh. or under pressure ( Click. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. making Page 69 of 107 Get the MTL Experience! .co. Everything possible is included from 360 Degree Assessments to Email Address: enquiries@peoplealchemy.Manage. the portal is offered free to charities. It‟s a great resource and they offer a Free Trial for 15 days. You need answers. Empowerment to Violence and Aggression. Everything I saw was superbly written and presented. This enables you to access the full version and wander all over the place. then you don‟t need training. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. overwhelmed. using their search facility or just going where the mood takes www. Learn! 2010 63.

This site has a huge number of links to different optical illusion sites (though. And others mix numbers and letters as in the “Is it 13 or B?” picture. Others use the Necker the rabbit/duck. Learn! 2010 64. some of the links are now dead). Some trainers use the famous “old hag-young queen” Page 70 of 107 Get the MTL Experience! . the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them. Summary of Free Resources:  optical illusions. They‟re fun to play with or just to work out for yourself.managetrainlearn. Click. and the facing vases/faces. Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme. or quick power learning interludes. And you can use them in a wide range of change programmes as great icebreakers.htm Email Address: Acp103@psu.Manage. Site Home Address: http://psych. being rather old. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief.psu.

Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods). As an example of the folksy nature of these writings. Aaah.managetrainlearn. steer right through Learning and Page 71 of 107 Get the MTL Experience! . There are nearly 250 articles to choose from. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this www. Say goodnight. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software. and end up with Wisdom Words and Worry. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. move on to Change and Complaints.Manage. Site Home Address: Email Address: stevemoor@personal-development. Learn! 2010 Personal Development 65. neatly arranged in A to Z fashion according to personal development themes. Click. So we start with Abstinence.

” Philip shares a lot of his philosophy and ideas on this website of Email Address: coach@philiphumbert. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. audio tapes and top 10 lists.managetrainlearn. He does things that bring him joy and contribute value to others. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy. and Making Money. Personal Eco-Systems. Oh.Manage. The free goodies include 3 free e-books: Goal-Setting 101. Site Home Address: Page 72 of 107 Get the MTL Experience! . One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. Click. Kodiak. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter www. Learn! 2010 66. and I also like Philip because the most important stuff on his bio is his dog. Creating Wealth.

including some classic self-improvement Page 73 of 107 Get the MTL Experience! .com www.Manage. Click. then this site will shower you with great motivational literature. All free. Now if none of these don‟t put you on cloud nine. Learn! 2010 67. there‟s a lovely relaxing slideshow from Kahlil Gibran. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. And many more besides. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”.positive-club. In Email Address: info@positive-club. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. a free 7 Eternal Laws CD. a really neat little positive boost trick that only a computer can deliver. Site Home Address: http://www. and a massive dictionary of self-affirming quotations from Abundance through to Youth. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement.

conversational style. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. and “The Future of the Pork Sausage Market”.co. there‟s some great advice on how to deliver your presentation. Click. There are also quick links to the free Powerpoint viewer and trial version of the real thing. told in an easy-to-read. Topics include What to Wear and Dealing with Investors. funerals and Page 74 of 107 Get the MTL Experience! . And Email Address: editor2007@presentationhelper. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings. first off. Next. seasonal. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite. Site Home Address: http://www. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. Then there‟s a range of free excellent Powerpoint templates under different headings such as business.Manage. “Ancient Egyptian Mummification”. Where to begin? Learn! 2010 Presentation Helper www. and a template builder.

and Fayol‟s 14 Principles of Management. descriptions. the author name. Learn! 2010 Email Address: customer_service@provenmodels. It comprises a collection of 64 models which can be accessed be a search of the model name. You can add your own comments. and references. The models themselves are displayed graphically with details of their characteristics. Summary of Free Resources:  Collection of management models Site Home Address: http://www.provenmodels. it can also be of value to those who want to develop their knowledge of management ideas. Click. Alternatively.managetrainlearn. Theory X and Y. or the topic. pros and cons.Manage. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and Page 75 of 107 Get the MTL Experience! . you can browse the model www.

Manage. These will really motivate you as you walk or drive along. but as the name of his bestselling book. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. In all there are nearly 40 broadcasts in the archive.robinsharma. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). You can‟t help getting infected by Sharma‟s enthusiasm and success aura.managetrainlearn. that‟s the person I‟ll always think he is. Learn! 2010 Email Address: al@robinsharma. Site Home Address: http://www. The chief free resource on this site is a collection of audio podcasts. Click. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his www. Everything he touches seems to turn to Page 76 of 107 Get the MTL Experience! . Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material.

and tells a very good www. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Email Address: dawsonprod@aol. Summary of Free Resources:  audio and video excerpts  articles on negotiating. Click.rdawson. “Flinching”.managetrainlearn. entertaining. Plus. Site Home Address: http://www. you‟ll also get a set of 23 articles on power negotiating. Learn! 2010 71. He‟s practical. including: “Ask For More”. This site will show you Roger in action both on audio and Page 77 of 107 Get the MTL Experience! .Manage. and “Money is not as important as you think”.

ronkaufman. There are great videos which will show you why Ron is such a draw when presenting. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: www. He has reached more than 3 million people with his high-energy and high-content presentations. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”.com Page 78 of 107 Get the MTL Experience! .managetrainlearn. Click. Learn! 2010 Ron Kaufman 72. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. a free Customer Service Training Library.Manage. Both sites will give you access to some of Ron‟s excellent free material. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download. as if this wasn‟t enough. Email Address: ron@ronkaufman.

Site Home Address: http://www. Learn! 2010 73. There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind). Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP).uk Email Address: info@saladltd.saladltd.Manage. Click. They‟ll enhance your communications and make you a stronger Page 79 of 107 Get the MTL Experience! .managetrainlearn. “Wave goodbye to hesitation”. Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and www. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. It‟s run by Jamie Smart who is the author of most of the articles in the tips archive. and “Power chunking”. To get a feel for some of the

On each of the topics in their courses. Learn! 2010 Page 80 of 107 Get the MTL Experience! . they offer 13 courses that can be accessed from their website pages.siliconbeachtraining. These range from PRINCE2 to Six share the topic on your social www. Because they are also promoting their own offline courses. as well as more familiar management courses.Manage. they also run a monthly prize competition with the winners receiving a free though. To start off. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. you can follow up on tags (to see related items). is the range and depth of free resources on their site. Email Address: contact@siliconbeachtraining. What makes them really outstanding. Summary of Free Resources:  Free courses from their website  Free monthly competition. They care about effective training and that means listening to their clients and course participants. and Social Media. or submit a comment of your own. Photoshop. Site Home Address: http://www. www. is the wealth of free material on offer. all of which can be customised to suit your own particular training needs. You get all the instructions along with the item which are usually well-illustrated.aspx Email Address: support@skillsconverged. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses. workbooks. These range from energisers and icebreakers to exercises and Site Home Address: http://www. Click. games. however. Skills Converged Training Material on Productivity. Learn! 2010 75. These include trainer‟s notes. Summary of Free Resources:  Free training resources on exercises. What makes this more than a training shop. slides. A great giveaway for training and Page 81 of 107 Get the MTL Experience! .

advice and tests on stress busting. Learn! 2010 76. Click. I liked in particular the idea of “Firebreaks” around your busy day. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. Summary of Free Resources:  Articles. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt. or via the type of remedy eg a link to another area or product. There are really interesting Then there is the Stressbusting channel with a variety of short programmes on relaxation. Email Address: info@stressbusting. Send me to the relaxation couch now. Site Home Address: http://www. And the Directory offers a good set of links to more specialised www. from Dr Roger Henderson.managetrainlearn. and The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you Page 82 of 107 Get the MTL Experience! .

success. coaching courses. Plus a demo of a Life Organizer that plans your personal success. these are pretty Page 83 of 107 Get the MTL Experience! . Then there‟s an amazing article directory. and powerwords. And email tips.managetrainlearn. quotes. The focus on this entire site is success. and I forgot. software and videos. Your Path to Success If success is important to you in life.Manage. to which you can add your own items. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. Site Home Address: http://www. But what about the free resources? Well. (and who doesn‟t have some kind of desire for their own success?). Learn! 2010 77. quotes. For a start you can download a free CD and MP3 of “The Secret”. Oh.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your Email Address: info@success. Plus audio programmes. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters. Success guaranteed. then this is the place for you. in fact. Success. there‟s a great selection of e-cards that you can send to your contacts too. I think.

selfgrowth. Love and Relationships. Health and Page 84 of 107 Get the MTL Experience! . Learn! 2010 78. or simply daily logging in (5). As an encouragement to participate. events. Once you‟ve registered. Spirituality. Mental Health. Site Home Address: www. blogs. adding an article (50). The site has 6 areas: Success Skills. including adding an expert page (100 points). Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. you can develop your own member pages and connect to others through chat. members can earn user points for all their activity on the site. and Lifestyle. a community.Manage. instant messaging. Click. newsletters. sets of articles. and a place to learn. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. It is a resource. As a reward for gathering points. and discussion boards. you can be featured on the site and offered prizes.managetrainlearn. You can access experts in each of these areas. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. Money and Careers. and Email Address: webmaster@selfgrowth.

Fostering Innovation. The assessment now allows you to devise an Action Plan. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. Achieving Stretch. and Maintaining Balance. is the link to the Making a Difference workshop. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop. Learn! 2010 79. Targeted Learning Engaging the Collective Genius of People This is a neat little site. And then it uses a mountain background.Manage. Once you‟ve completed the whole set of questions. This is a series of 28 questions about your career objectives and values. I scored highest on Gaining Autonomy which for me was Email Address: info@targetedlearning. Ensuring Security. though. The great thing about the site. probably because the company is located in Utah. Click. Being the www.managetrainlearn. Leading Others.targetedlearning. it has a landscape website not a down-the-page portrait one. Serving Others. you get the results which score your responses according to one of the following: Gaining Autonomy. Great fun and highly innovative. For a Page 85 of 107 Get the MTL Experience! .

Learn! 2010 80. Testing. there‟s a free Brain test that has 32 questions and will take you 12 minutes to Email Address: info@testcafe. and on your personality.Manage.managetrainlearn. on time management. Test Café Brain Tests This is one of the best sites around for taking tests. Site Home Address: http://www. testing. on assertiveness. on your career choices. As an example. on teamwork. Summary of Free Resources:  tests and www.testcafe. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. Page 86 of 107 Get the MTL Experience! . You can take them on your IQ.

in her words. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage Email Address: patti@thechangeagent. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. Learn! 2010 81. Page 87 of 107 Get the MTL Experience! . That‟s not all. It‟s in the form of a spy file. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. Click.thechangeagent. Let Go”. detect change.Manage. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope. Summary of Free Resources:  articles on change management. Site Home Address: http://www. about Patti and her www.managetrainlearn.

blogs. and one I particularly Email Address: info@theleadershiphub.0 tools with members writing their own leadership diaries. Some of the groups on the site include: Professional Voice. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. documents on leadership Site Home Address: http://www. Be Inspired. messaging each other. videos. www. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. documents and other useful tools to share with the rest of the community.theleadershiphub. Learn! 2010 82. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools.managetrainlearn. emailing within the platform. This means that leadership experts and practitioners from all over the world can collaborate with each other. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. uploading their own video clips. Disney Leadership.Manage. Be Page 88 of 107 Get the MTL Experience! . The site is based on Web 2.

Hats off to David for another amazing encyclopaedic resource.managetrainlearn. creatingminds. each with a page containing descriptions of tools and terms about improvement and quality. a companion to changingminds.syque. you can start with the “A-O Diagram” and journey through “Bell Curve”.com/improvement/a_encyclopedia. “Chumbo Chart”.com www. if this is your sort of thing. ranging from original Japanese terminology to Six Sigma frameworks. and “Fault Tree Analysis” and. Learn! 2010 The Improvement Encyclopedia Page 89 of 107 Get the MTL Experience! . and qualitytools (which you‟ll find elsewhere in this book).htm Email Address: contactus@syque. Site Home Address: http://www. This one is “a long list of around 400 items. end up with “Z-Chart” and “Zenbara”. Click. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites. Summary of Free Resources:  articles on quality and improvement.Manage.” So.

direct. Victor is an American motivational speaker who is very entertaining.thelogicofsuccess. and free e-book on success. newsletter. Motivation with Intelligent Content This is Victor Gonzalez‟s site. a bitter-sweet story of how nobody sees you when you really succeed. conversational. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”. Email Address: victor@thelogicofsuccess. They range from “My First Trophy”.com Page 90 of 107 Get the MTL Experience! .com www. (You can see him in action on this site in 4 video excerpts.) What makes the site worth a visit is the special collection of articles on success. which is summed up as: “never try to win”. There are 62 of them and they‟re all written the way Victor speaks: highly personal.managetrainlearn.Manage. Read and be entertained! Summary of Free Resources:  video excerpts  articles. Learn! 2010 The Logic of Success 84. Site Home Address: http://www. and instructive. through “The Winning Mindset of a True Leader”.

Marketing. it has a wonderful glossary. HR. In fact.themanager. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. a Knowledgebase. sending you off in all sorts of explorations. this is as good a place to start as you‟ll www. Click.Manage. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings.managetrainlearn. and a Daily Knowledge Page 91 of 107 Get the MTL Experience! . if you ever need to look something up about management. There are Finance. Summary of Free Resources:  glossary of management terms  articles galore on management. and other categories that will shoot you off to even more resources elsewhere on the Net. For a Email Address: info@reckliesmp. Learn! 2010 85. Then there are links to Publications. Which makes this section alone a great research tool. Site Home Address: http://www.

com/ Email Address: danvwest@msn. in “Management Without Logic”. Here you‟ll find answers to questions that really bother people at work. “How Can I Combat Tardiness?” and “I Work With A Jerk!”. and a comparison between work and prison. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. and Tina Rowe. Dear Doc… This is an off-beat work-related website run by William Gorden.managetrainlearn. Lists to Hang Up at work. In addition. there‟s a very amusing section that includes: some of the crazy things managers say. such as “Help! I Can‟t Spel” www.Manage. Learn! 2010 The Workplace Doctors 86. Click. Site Home Address: http://www. Dan Page 92 of 107 Get the MTL Experience! . Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say.

Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Page 93 of 107 Get the MTL Experience! . Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun.managetrainlearn. Learn! 2010 87. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive Email Address: thiagi@thiagi. puzzles and guides  training resources.Manage. TV game shows.thiagi. to name just a few. eg on facilitator characteristics. Click. Just go and play! Summary of Free Resources:  games.  trivia puzzles  email games. And there‟s a lot of free fun training on the site. Site Home Address: http://www. Project Life Cycle. for short). including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman. quizzes. and e-learning.

Manage. Unusual and original features of the site are various newsfeeds on management topics.thinkingmangers. Heller is the founder of the magazine. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. consultants and thinkers in their own right. There is also a huge library of management Email Address: info@thinkingmanagers. both outstanding writers. and an update on the world‟s top companies. there is a Resources section linking to a big database of other sites and companies. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. Finally. there is a wealth of material on this www. As you would expect from two such luminaries. a Media Watch which summarises the headlines of the world‟s top business publications. Site Home Address: http://www. Management Today and de Bono is one of the world‟s leading authorities on creative thinking. Page 94 of 107 Get the MTL Experience! . Learn! 2010 Thinking Managers 88. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus.

provoke you. are you tickled by life? Tickledbylife.php/ Email Address: info@tickledbylife. jokes. comments and much more. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week. Site Home Address: games.managetrainlearn. Cor. puzzles. Page 95 of 107 Get the MTL Experience! . discussions. stories. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short. inspire you and wow you with a host of free articles. www. Learn! 2010 89. will surprise you. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life.

Click. If you want to inject more pizzazz into your presentations. and has some very interesting ideas and techniques.Manage. try Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. Site Home Address: http://www. It‟s Page 96 of 107 Get the MTL Experience! . 336 pages long.htm Email Address: orders@antion. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. fun and memorable programs”. Learn! 2010 www. Oh. Tom Antion Wake ‘Em Up Business Presentations. It‟s printable online reading but if you want to buy the book you can. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations. Tom Antion is a business speaker who also runs a range of seminars on other topics.managetrainlearn.

or transformational change. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and Page 97 of 107 Get the MTL Experience! . Spread them around. Site Home Address: http://www. Use them. Send them to friends. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. Tom Peters. or the nub of leadership. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. Romania. or innovation. He is far more than a motivational speaker.tompeters. from seminars in the States.managetrainlearn. Have your way with them. the Middle East. Peters is a legend in his own lifetime. “Take them. Years ago. slides and pdfs on Peters‟ thoughts. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. I used to think. Spain. Tom implores us to use these resources. Plus. But now of course the cost doesn‟t come into it. You can discover what the great man thinks about interviewing www. he shakes up enterprises to re-think what they do. or dozens Email Address: info@tompeters. Brazil. Learn! 2010 91. There are heaps of stuff here. when I was just a humble HR manager.Manage. Click. For here on Peters‟ site. and more.

Learn! 2010 92.Manage. including Business Development. Site Home Address: http://www.aspx Email Address: customercare@trainerbubble. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. if you are a UK charity. seminars and workshops. A great training resource. Communication. They also provide consultancy and bespoke services. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses. and Health and Safety. simple to follow and easy to www. Lateral thinkers.trainerbubble. Summary of Free Resources:  Samples of training eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers. whilst remaining Page 98 of 107 Get the MTL Experience! . As well as this service. Plus. you qualify for a free training pack. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. Customer Care. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers.managetrainlearn. Metaphors. Click.

Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. Click. Learn! 2010 Email Address: info@trans4mind.trans4mind. Plus. And.Manage. if that‟s not enough. there are 3 more free courses on Communications. and www. Heart Intelligence.managetrainlearn. Site Home Address: http://www. and assertive/unassertive preferences. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own Page 99 of 107 Get the MTL Experience! . what you want in life and how to consciously transform your life for the better. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. And that just scratches the surface. stable/unstable. For starters.

You get what‟s on offer thrown straight in your face. communication and marketing. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site.Manage. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory. Nearly every concept on management must be here. In fact. In just a few minutes. Learn! 2010 94.. Email Address: info@valuebasedmanagement.managetrainlearn. change and culture. Page 100 of 107 Get the MTL Experience! . it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame. It‟s like an internet inside an www.valuebasedmanagement. Site Home Address: http://www. and leadership and management. valuation and decision making. and most importantly. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. Page 101 of 107 Get the MTL Experience! . you‟ll get a page that explains your learning style. Site Home Address: http://www. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software.Manage. or explain on a diagram?” Once you‟ve answered all the case studies. Click. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model. Aural.vark-learn. tell Neil Email Address: flemingn@ihug. Learn! 2010 Vark Learning Styles 95. Discover Your Learning Style VARK stands for Visual. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. and Kinaesthetic. This site from New www. Read/Write. Here‟s one of the situations: “You have a problem with your knee.

Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. and Nuclear Page 102 of 107 Get the MTL Experience! . And trust activities such as Sherpa Walk and Human Email Address: james@wilderdom. If you really want to push the boat out. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games.wilderdom. For me. Click. this is a treasure trove of training and if there were such a thing. or adapted. They can be used. For example. there are all the classic teambuilding games such as Lost At Sea. Learn! 2010 96. whether you‟re working with colleges. I could happily spend hours on this www. Survival On The Moon. activities and exercises. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. any of which could easily account for half a day‟s training. Site Home Address: http://www.Manage. or the local scout troop. corporate managers. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. for any experiential learning course.

Site Home Address: http://www. When I last looked.Manage. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything. a news Page 103 of 107 Get the MTL Experience! . For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management.managetrainlearn. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. a forum. Learn! 2010 97. and Email Address: tjohnson@workforceonline. newsletter. a Dear Workforce agony aunt. there were articles. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  www. Then there are all sorts of additional free features. topic channels. Click.

workworries. There‟s also a discussion forum where you can let off Page 104 of 107 Get the MTL Experience! .managetrainlearn. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out. It‟s based on the idea that all workplace problems are caused by people and that. There are over 1200 articles and resources to choose from with headings like Bad Bosses. Click. then Work Worries is the place to visit.Manage. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. The original feature that I like about this website is the Vault. if you‟ve had a www. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources. then so has someone else who now has an answer. Learn! 2010 98. and Office Email Address: info@workworries. Site Home Address: http://www. Bullying.

an office based in Vietnam. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. It is run by Karen Davies and Gary Malcolm with.xageconsulting. and The Psychologist‟s Book of Personality Tests. The free downloadable library on the site is the real draw. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable Email Address: Karen@xageconsulting. Here you‟ll find a huge list of books under different categories such as HRM. Job Analysis. HR Planning. Leadership and Management. Performance Management. It‟s a true management library. Click. unusually. Training and Development.managetrainlearn. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. Titles include: The Definitive Book of Body Language. Policy and Procedures. and Teambuilding. Don‟t Guess Your Way to Success. A large number of the books are MBA notes. English Brainstormers. Learn! 2010 99.Manage. Recruitment. Assessment Page 105 of 107 Get the MTL Experience! .

and every day there is a new Zig Quote of the Day. his forum is called Ask Zig!!. then you can‟t do much better than copy Zig. Site Home Address: http://www. Learn! 2010 100. and all you‟ve got going for you is Email Address: www. Page 106 of 107 Get the MTL Experience! . Fleas and Pump Handles” when you sign up for the newsletter.Manage. his short training courses are called Ziggets. What sets him apart from the rest is that he knows how to stand out. For example. But if you want to find out how to turn yourself into a distinctive brand. including a self-talk card and a performance planner. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. There are a few great free offerings to be found as well. much like many of the others in this book..zigziglar. Zig Ziglar is a motivational speaker and trainer.managetrainlearn. You don‟t easily forget the name or the clever way in which he uses the name as a brand. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand.

com. Click.managetrainlearn. This is learning like you always dreamed it could be. visit our website at http://www.Manage. Learn! 2010 Thank you for reading and using this book.managetrainlearn.managetrainlearn. Here you can learn about the 20 skills you’ll need for success in the 21st www. get instant downloads of FREE Page 107 of 107 Get the MTL Experience! . and much more. For a very special learning experience. visit http:/ww. enter our prize quiz. get your surprise bonus gift. subscribe to our weekly newsletter. For more digital publications on management and personal development.

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