Manage, Click, Learn!

2010

Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

www.managetrainlearn.com

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn
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Big Dog and Little Dog's Bowl of Biscuits 19 14. Accel-Team 11 6. 18 Better Workplace Now 13.com Page 4 of 107 Get the MTL Experience! . A Better Workplace 9 4. 24 19.Manage. 17. 30. All Business 14 9. 20 15. 34. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. 1000Ventures 7 2. 27. 16. 12Manage 8 3. 29. Executive Coaching Studio 37 32. Basic Learning Systems Inc 17 12. 36. 33 28. 37. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. Customer Service Training 29 24. 21. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. Aimm Consulting 13 8. 26. Accelerated Learning 10 5. Be a Better Manager 16 18.managetrainlearn. Anecdotage 15 10. Action Leadership 12 7. 20. Discovery Health Channel 30 25. Click. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. 33. 35. Customer Service Manager 28 23.

51. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 73. Human Resources About… 49 44. 47 42. 63. 46. 67. 60. 41. 45 40. 61. 56. 54. 68. 78. National School Board Association 63 www. 53. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. 75. 69. 70 65. 79.managetrainlearn. 76. My Name Is Scott Human Links 48 58. 52. 64 59. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. Institute of Silly and Meaningless Sayings 50 45. 47. 64. 55. 70. 54 49. 74.Manage. Click. 71. 62.bz 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 50.com Page 5 of 107 . 48. Learn! 2010 38. 72. 77. 71 66. 39.

managetrainlearn. 92. Click. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. 86. 96. 92 87.com Page 6 of 107 Get the MTL Experience! .Manage. 88. The Improvement Encyclopedia 89 84. 81. 82. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. Learn! 2010 80. 97. 85. 91. 90. 99. 100. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. Value-Based Management 100 95. 89. 93. 98.

Don‟t ask me what‟s here because the answer is.com Email Address: headoffice@1000ventures.Manage.managetrainlearn. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”.1000advices. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas. And lots of fascinating original stuff too.com www.com Page 7 of 107 Get the MTL Experience! . Everything.1000ventures.success360. It‟s sure to brighten up your day. It links to two of his other sites at www. In fact.com and www. Learn! 2010 1. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed in. Click. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do.com. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”. connections and advice Site Home Address: http://www. It reminded me of an interactive mind map.

models and theory.12manage. a list of courses being run (to which you can add your own).com Email Address: info@12manage. the chances are the number is much higher by now.com Page 8 of 107 Get the MTL Experience! . 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”.com www. Learn! 2010 2. At its core is an A to Z dictionary of management methods. At first. In addition to the dictionary. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality. Since you can add your own entries to the dictionary. and Korean). Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. Site Home Address: http://www. Japanese. and a forum. Click. When I last looked there were over 1500 easy-to-access entries. there‟s also a management news section giving links to all the latest management gossip. It‟s like an internet in an internet just for managers. I thought it was because you can translate any page into any one of 12 languages (including Arabic.managetrainlearn. Chinese.Manage. This site is a formidable resource.

but it is full of great content for anyone interested in making their workplace a better place.managetrainlearn. Learn! 2010 3. Daniel lists the things you shouldn‟t say at work.com Page 9 of 107 Get the MTL Experience! . or trendy. and dysfirmations. Site Home Address: http://www.html. and tools sections.com www. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. colourful.abetterworkplace. senseless acts of immaturity (eg “Skip rather than walk”).com Email: info@abetterworkplace. tips. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. and “Measuring the Mirth”. It‟s not fancy. describe_coworkers. (my pick of which is the phrase: “That is so not going to happen”). Where to start? Well. Click. “Nature‟s Leadership Lessons”. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit.html to the site address)  massive list of resource references.html.Manage. there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”. Then there are toolkit.

It did! Summary of Free Resources:  learning style profile.com Page 10 of 107 Get the MTL Experience! .Manage. Mathematical. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. (Linguistic. The questions are all straightforward. Click.acceleratedlearning. Accelerated Learning Free Learning Styles Test This is a lovely site.managetrainlearn. Intra-personal. Learn! 2010 4. I know that I am linguistic and so was curious to see whether the test would come out right. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. Site Home Address: http://www.com www. and Naturalistic). Bodily. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. Inter-personal.com Email Address: als@acceleratedlearning. Musical. Visual.

Site Home Address: http://www. Learn! 2010 5.com Page 11 of 107 Get the MTL Experience! .Manage. There‟s a history of employee productivity that will take you all the way back to the Pyramids. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation. Summary of Free Resources:  pdf articles on coaching.com Email Address: sales@accel-team. One thing that‟s a bit different here is a set of Checklists.managetrainlearn. Accel-Team Advancing Employee Productivity There are some nice features on this site. plus some well-presented explanations of time management.accel-team. (For example. motivation. Click. Then there are detailed features on teambuilding. did you know that the base of this huge structure is only 7 inches from being a perfect square?). self-appraisal. They include Time utilization. Machine utilization. and coaching. Space utilization. and Interpersonal relations. and employee development.com www.

Summary of Free Resources:  insightful leadership articles. skills.managetrainlearn. unlike management which involves simply the care and feeding of the organisational elephant. and leadership abilities. “From now on. Site Home Address: http://www. Here Brent makes the point that. Yes. tenacity. Click. I‟d willingly jump through hoops if he asked me. For me. Learn! 2010 6.com www. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles.com Email Address: brent@actionleadership.com Page 12 of 107 Get the MTL Experience! .actionleadership. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t. He goes on. I‟m not too sure exactly why I like his writing.” I like the concept that management trainers and management training should be kind.Manage. And to cultivate that perspective you need kindness. see every leadership challenge as a way of having people increase their knowledge. And that‟s why I think I like Brent Filson. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance. courage. leadership makes the elephant jump.

Click.com Page 13 of 107 Get the MTL Experience! . Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter.com Email Address: webmaster@aimmconsult. The final score will give you a feedback on areas such as Delegation.com www. You‟re offered some examples of “always doing” this. Motivation. or “rarely doing” this. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. and Conveying Credibility. Site Home Address: http://www.Manage.managetrainlearn. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills.aimmconsult. which are great starting points for further self-development. Then you score yourself. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. Learn! 2010 7. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas.

many of the products on the site are only available through purchase. that‟s one million!) articles. Click.com www. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation.Manage.com Page 14 of 107 Get the MTL Experience! .managetrainlearn. guides and tips. including employment and HR and business plans. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. but there is a huge amount of free material. There‟s everything you could possibly need to help you run an efficient business. Of course. Learn! 2010 8. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. There‟s advice on managing every aspect of your business. One in a million.com Email Address: info@allbusiness. Site Home Address: http://www. And sure enough there it was. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months. There are news reports. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. All Business Champions of Small Business This is an amazing site for anyone running a small business. blogs.allbusiness.

com Page 15 of 107 Get the MTL Experience! . then this is the place to visit. illustrate a learning point. Site Home Address: http://www.com www. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun).Manage. perhaps more than you‟ll ever need to get to grips with. Fortunately. or just to entertain friends at the pub. How about this one pulled out at random? It‟s about Japanese businessman. Funny Stories If you‟re looking for an amusing story to add to a presentation. It‟s absolutely crammed with anecdotes. there‟s a useful search button that allows you to fine-tune your search according to a category. Click. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. name or keyword. aphorisms. and amusing stories. Now.anecdotage. Learn! 2010 9.managetrainlearn.com Email Address: editor@anecdotage. the database came up with 493 stories. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories. When I keyed in “Business”. He sold over 2 million. Anecdotage Famous People.

Click on a link and you get a diagram with individual lists of do‟s and don‟ts. and Financial Resources.com www.managetrainlearn. Click. Information. Seize Opportunities.com Page 16 of 107 Get the MTL Experience! . Click on any of these and you get a selection of links. In the same way.com Email Address: info@beabettermanager. These are: Strategy. you can build your own personal collection of checklists. If you register and log in. Processes. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. Lastly. It has 15 questions and delivers immediate feedback. showing how learning a skill related to levels of performance. Learn! 2010 10. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. It provides a list of industry sectors with links to their Skills Council. Be a Better Manager Solve Problems.Manage. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. Physical Resources. This website is particularly useful for managers in the UK. People. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. There are also links to local resources around the UK.beabettermanager.

For the record. you‟ll find out your reading speed. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. Site Home Address: http://www. I made it to 354.Manage.com www. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute. and hey presto.com Page 17 of 107 Get the MTL Experience! . Click.com Email Address: gloria@basic-learning. then spare a minute or two for this easy test from Basic Learning Systems Inc. Of course. Learn! 2010 Basic Learning Systems Inc 11.basic-learning. Do You Know Your Reading Speed? If you want to find out how quick you read.htm to the site address)  weekly business writing tips. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest.managetrainlearn. Note where you got to. a business communications company run by Gloria Pincu. it doesn‟t exactly test your comprehension.

com Email Address: webmail@tomterez. Learn! 2010 12. Click. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. Imagine the sense of mission and spirit of fun. Where kindness rules. Where teamwork comes naturally. “envision”. Imagine the innovative power of such an organization.betterworkplacenow. “value-added”.com Page 18 of 107 Get the MTL Experience! .html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. Where people eagerly use their brainpower.managetrainlearn. Imagine its ability to attract and retain talent.Manage. to thrive.” Yea. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index. This is a card of 25 squares on which is printed a buzzword eg “empower”. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. to compete. Site Home Address: http://www. Tom‟s aim is to create better workplaces. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged.com www. Imagine its passion for serving customers.

nwlink.managetrainlearn.com/~donclark/ Email Address: donclark@nwlink. the learning process. learning. By the way.Manage.com Page 19 of 107 Get the MTL Experience! . the art and science of leadership. It‟s still as good as ever. But the one feature I remember from years ago when I first came across this site. Amongst the goodies are: current training news. It‟s the best around. definitions of learning terms.com www. It‟s a massive resource and a lot of it is original. Don has a big German shepherd dog and a smaller companion. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. Click. and performance management. Summary of Free Resources:  a massive resource on performance. and still look at. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. leadership and knowledge. in case you‟re wondering about that title. is The History of Training. Site Home Address: http://www. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning.

and friendly gesture. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. relaxed stance.Manage. Gender Differences.uk www. Parenting Advice.bodylanguageexpert. why mobile phone shop staff don‟t use desks. Cue: open smile. Click.uk Email Address: janem@bodylanguageexpert. Learn! 2010 14. in one tour of this site. Practical Applications. The Basics.co.co. I learnt how to use my body language at job interviews. and The Business World. There are 7 topic areas: Ask Our Experts.managetrainlearn. So.com Page 20 of 107 Get the MTL Experience! . Personal Interaction. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content. and how to convey sincerity and warmth with my face and gestures.

brain games.com/ Email Address: webmaster@positscience.managetrainlearn. Click. the thing that always draws me back to this site is its collection of Brain Teasers. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. You can play Bumper Cows. such as why you conceive a word in one part of your brain and utter it from another. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. A to Z glossary  animations  free half hour online course.Manage. brain teasers. Site Home Address: http://brainconnection. illusions. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain. Then you can view nicely-designed animations which uncover what goes on in your brain. Learn! 2010 15.com www.com Page 21 of 107 Get the MTL Experience! . a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). and a set of 29 images that dissect the brain as if you were there with a scalpel! But. to be honest.positscience. There‟s a weekly brain bender to test your knowledge (which I got wrong!). Sound Sequence or Dunk Tank. quiz.

models like those from Maslow. induction training checklists. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. and Aesop‟s fables. It‟s absolutely huge and covers everything you could ever need on training. But while others charge for a fraction of what‟s here. appraisal forms. time management planners. Click. this is all free.com Page 22 of 107 Get the MTL Experience! . the tree swing cartoons. Shall I go on? I‟ve barely scratched the surface. Learn! 2010 16. Where Alan got the time from to produce all this beats me. exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles.managetrainlearn. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story.com www. and not so familiar. a glossary of training terms. And templates of resignation letters. Site Home Address: http://www. feedback forms. It has all the familiar. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. management and business. explaining how to read personality from your handwriting. It even has a graphology test.com Email Address: ac@alanchapman.businessballs. McGregor and McLelland. multiple intelligence tests  training models  and much more too numerous to mention.Manage. quizzes.

Site Home Address: http://www. and The Deal. Call Centre. as well as in categories such as Education. Internet. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles.com www.business-marketing. Learn! 2010 17.Manage. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine.managetrainlearn. Government. Presentations. The free professional trade magazines on offer include: Human Resource Executive. Corporate Meetings and Incentives. and Transportation.com Page 23 of 107 Get the MTL Experience! . It comes from Business Training Media who offer onsite courses and a big catalogue of training materials. Click.com Email Address: info@business-marketing.

Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers. Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly e-zine. Yet there is one hidden area of cost which has rarely been addressed: complexity. a Make It Simple poster.managetrainlearn. and a set of paperclip templates to keep the campaign fresh in your mind. Learn! 2010 18. The only way to deal with it is to focus more effort on simplicity.com Page 24 of 107 Get the MTL Experience! .” When you register here you get a free toolkit including a meeting planner. This is what David says: “Cost reduction has been a central focus in most businesses for many years now.au www.au Email Address: enquire@businesssimplification. Click. Site Home Address: http://www.com.businesssimplification. Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying business.com. a busy manager‟s complexity audit.Manage.

David. The sites include: changing minds. Believe. second. No need to apologise. David Straker. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories.org www.changingminds.com Page 25 of 107 Get the MTL Experience! . Click. Changing Minds How We Change What Others Think. Feel and Do I am full of admiration for the author of this site. and thirdly a teacher who loves to pass on the aha‟s of what he knows. David apologises that his creations are done in his spare time. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines. principles. and explanations. Site Home Address: http://www. improvement encyclopaedia. and business articles. You‟re what the web‟s all about.org Email Address: contactus@changingminds. he is first a learning junkie.Manage. creating minds. They probably account for over 3500 web pages of industrialstrength knowledge. Learn! 2010 19. quality toolbook. In David‟s own words. techniques. hooked on the thrill of discovery.managetrainlearn. an engineer who needs to connect theory to practice.

Each is a goldmine of information. and Jobs.managetrainlearn.Manage.com Page 26 of 107 Get the MTL Experience! .citehr. ideas and resources.com www. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management. “everything is available to everyone at no charge. When I last looked there were over 50. Citehr Improving Organisations The CiteMan network is one of my favourite resources. There are 7 networks – Finance.com/ Email Address: info@citehr. and Sales/Marketing. use it well!” Summary of Free Resources:  massive network of management. Learn! 2010 20. Operations. The network now has hundreds of thousands of members from India where it is based to every corner of the world. Legal. Click.000 downloadable resources. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. HR. As Sidhartha says. Site Home Address: http://www. General.

com www.com/ Email Address: info@coaching2grow. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. you can make notes on your thoughts and plans in a Personal Growth Workbook.com Page 27 of 107 Get the MTL Experience! . Managing yourself better. Click.managetrainlearn. They range from Feedback to Musts and Shoulds and Enemy No 1.Manage. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change. and Influencing a tough boss. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers. Working with difficult colleagues. As you work your way through the topics. Learn! 2010 21. You can use it as a standalone coaching tool or as a supplement to working with a live coach. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others.coaching2grow.

managetrainlearn.com Email Address: info@customerservicemanager. There are tons of great information on this site. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. and that lengthy waiting times are still the top frustration of customers. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www.com www.Manage. reviews. What else? Well. Learn! 2010 22. there‟s a great free magazine and technical document subscription service with 16 products offered. There‟s one of the biggest lists of customer service articles I‟ve seen. and Scorecards. In a short visit. And a series of useful aids. Surveys. Click. such as Customer Service Job Descriptions.customerservicemanager. Tests. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. that people in Poland are the most satisfied with customer service.com Page 28 of 107 Get the MTL Experience! . articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals.

seriously. “Five Forbidden Phrases”.com www. and expertly presented by Nancy herself. Amongst my favourites are: “Exploring the Rudeness Matrix”. Click. Where you come when you‟re sick of customers. you‟ll find 16 free previews of the videos.com Email Address: info@telephonedoctor. Customer Service Training Deliver Today.com Page 29 of 107 Get the MTL Experience! .servicetraining.Manage.managetrainlearn. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. On the link below. Site Home Address: http://www. Summary of Free Resources:  newsletter  video previews. to the point. perhaps? No. it‟s a smashing site run by Nancy Friedman. Learn! 2010 23. who‟s put together a library of video programmes on customer service. They‟re all hard-hitting. and “From Curt to Courteous”.

ranging from Your Anger profile. pop over there). Site Home Address: http://health. The preamble explains: This test assesses your locus of control orientation and your attribution style. You can get 31 free Basic Personality tests on this site. you can succeed no matter what”. to Perfectionism. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation).com www.com Page 30 of 107 Get the MTL Experience! . so if you want more of the same. Procrastination and Type “A” Personality tests. the Locus of Control and Arbitration test. Here‟s an example of what you‟ll face in one of the set. partially agree/disagree.com/tools/assessments. through Communications Skills. Learn! 2010 24. here‟s a true feast. (They‟re all taken from the Queendom site. Click.discovery. Now off you go! Summary of Free Resources:  free personality tests. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals. or strongly agree. disagree.managetrainlearn.html Email Address: info@discovery." There are 10 statements with which you strongly disagree. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. agree.Manage.

Big E-Z‟s free trial version. covering stuff like Debits and Credits. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). Click.com www. As well as viewing this free course. I don‟t feel I‟m being talked down to and there‟s no jargon. Onestep Accounting. you can also sign up for Dave‟s other courses (eg Special Journals. There are 7 lessons in the course. He has a nice friendly.com Page 31 of 107 Get the MTL Experience! .managetrainlearn. so a good free course on all things accounting is right up my street. Acemoney Lite. There‟s another great free service that Dave offers: links to free business software. and many more. You‟ll find links to the Open Office suite of programmes. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. Lazy8 Ledger. Learn! 2010 25. Dave Marshall‟s Bookkeeping course fits the bill nicely. Site Home Address: http://www.com/moodle/ Email Address: info@dwmbeancounter. The General Ledger and Journals. reassuring and conversational style. and Merchandise Inventory) as a guest and get the first lessons free. Checkmate Plus. Payroll.Manage.dwmbeancounter. and Financial Statements.

Learn! 2010 Easy Training 26. it‟s a great template for a superb presentation. It‟ll have you smiling to yourself one minute and nodding in agreement the next.com Email Address: info@easytraining. or the procedural.com www.com Page 32 of 107 Get the MTL Experience! . Click.Manage. Site Home Address: http://www. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. as in the annual statement to the board.easytraining.managetrainlearn. (check out the almost imperceptible presentation techniques that are used). It‟s an astonishing testimony to an inspiring leader. (You guessed: I like it!) Just read it. and it‟s a unique learning experience. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York). as in the awards presentation or retirement bash. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. It works on many levels.

Manage. There are empowering stories. Free Empowerment Chats This is an uplifting site that should put you in a good mood. Learn! 2010 Empowering Messages 27.com Page 33 of 107 Get the MTL Experience! . But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. a huge collection of positive news stories.managetrainlearn.empoweringmessages. if that doesn‟t brighten your day.com www.com Email Address: zev@empoweringmessages. Site Home Address: http://www. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”. there‟s no hope for you! Summary of Free Resources:  audio messages. cartoons. Now. It‟s all about empowerment (aka positivity). You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”. Click. and some really inspiring articles.

Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. And there‟s a hand-holding guide to managing and growing your business. there‟s heaps of it here. Site Home Address: http://www. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. there‟s everything you could possibly need to know on starting a business. from home-based businesses to franchises. Click.entrepreneur.com www. As the title implies. Learn! 2010 28. from raising money to taking time off.managetrainlearn.com Page 34 of 107 Get the MTL Experience! . and magazine. there‟s an A to Z encyclopaedia of small business terms. from finding an attorney to engaging new staff. As if all that weren‟t enough. There are ideas galore on what kind of business to make money in.Manage. For a start. features.com Email Address: feedback@entrepreneur. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after.

He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. this is the site for you. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. training. Learn! 2010 29. there were 348 items.com/ Email Address: info@evancarmichael. you‟ll find a treasure-trove of resources for entrepreneurs. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group. Click. bios of famous entrepreneurs.com www. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. advice.Manage. articles.managetrainlearn. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. and advice. On this site.evancarmichael. Site Home Address: http://www. These include videos. and a page of unique resources supplied by contributing experts.com Page 35 of 107 Get the MTL Experience! . At the start of the year.

for instance.everyonenegotiates. It‟s not hard to see why. If these gambits don‟t turn you into a powerful deal-maker. including a test of your negotiating style. They‟ll catch your attention too because they‟re very much to the point and memorable. But what caught my eye was his list of over 60 short sharp negotiating gambits. Click.com www. which he calls: “your premier resource for sharpening your negotiating skills”. a monthly newsletter. Who. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. Site Home Address: http://www.com Email Address: info@pbsconsulting.com Page 36 of 107 Get the MTL Experience! . Everyone Negotiates YIKES . Summary of Free Resources:  articles.You’ve Got To Be Kidding This is Peter Barron Starks‟ site. and incisive articles.managetrainlearn. There are lots of free resources here on negotiating.Manage. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. Learn! 2010 30. newsletters and collection of negotiation gambits  negotiating style self-assessment. I‟ll eat my hat.

Beats those long journeys to training courses! Summary of Free Resources:  articles. After the first part which is an Introduction. then “Great Communication Skills are Part of the Top Executive‟s Armoury”.com Email Address: sean@executivecoachingstudio. Learn! 2010 31. Site Home Address: http://www.com Page 37 of 107 Get the MTL Experience! .executivecoachingstudio. newsletter  email course for executives.Manage. you get “Making Things Happen”.com www. Click. friendly style are easy to read and easy to absorb.managetrainlearn. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat.

Executive Planet Cross-cultural Training If you do business around the world. Plus for each country.managetrainlearn. Site Home Address: http://www. you get advice on: negotiating tactics.executiveplanet. Click.Manage. and conversational do‟s and don‟ts. suitcase.com Page 38 of 107 Get the MTL Experience! . you‟ll get advice from an expert along with facts about laws.com Email Address: info@executiveplanet. meaning you can register and update articles. this site is an essential companion to your airline tickets. For each country. Learn! 2010 32. how to address people. and hotel booking. making appointments. Its main feature is a guide to business culture when negotiating in 49 different countries. and etiquette. The site works like a wiki.com www. culture. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. what to wear. entertaining.

The list just goes on and on. Communication. And over 25.000 authors (also probably growing all the time). I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. there are all the categories you could wish for if you are looking to extend or update your knowledge. This site is mind-bogglingly massive. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. Presentation. you‟ll find Leadership. run by Christopher Knight.ezinearticles. and Top 10 Tips. Learn! 2010 33. Click. the best article directory by far is Ezine Articles. including: Customer Service. In the Self-Improvement section.com www.com Page 39 of 107 Get the MTL Experience! . Goal Setting. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site.com Email Address: info@ezinearticles. Time Management. Change Management. For me. and Creativity. Motivation. Here are a couple of statistics.managetrainlearn. Site Home Address: http://www. It reviews everything that it archives which means you‟ll get only good stuff.000 articles (and probably growing all the time). It has over 100. Negotiation. In the business section. Coaching.Manage. Teambuilding.

Fast Company How Smart People Work Fast Company is one of the original business information websites. Essentially. But on the site you can see the current edition for free and read selected articles. Learn! 2010 34. The one I like most is Fast Take. Site Home Address: http://www. you can subscribe to some very useful newsletters.Manage. But that‟s nowhere near all they do. Click. For a start. which is a weekly roundup from the Web. a directory of businesses in your area (States only unfortunately). mine‟s not there) and Top 10 Bosses From Hell.com www. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows.com Email Address: pr@fastcompany. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. Fast Company is a monthly business print magazine that you can subscribe to. Then. a fast feast.managetrainlearn.fastcompany. For those of us too busy to spend every day surfing. You can also browse their massive archive of past copies. All in all.com Page 40 of 107 Get the MTL Experience! . and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. of course.

How to run an Assessment Centre. As an example. Click. an Induction Toolkit. you‟d have a huge library of valuable material. called Danger – Talent Zombies! Thank you. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free samples.com Page 41 of 107 Get the MTL Experience! .uk Email Address: service@fenman.fenman.co. There‟s so much information that if you downloaded everything that‟s available. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development.uk www. Site Home Address: http://www.co. Fenman! Summary of Free Resources:  huge range of training products with many free samples. I clicked on just one of their 25 categories.managetrainlearn. and an exercise on identifying employees with talent. this is what I did.Manage. Recruitment. They are now a formidable presence on the Web. Learn! 2010 35. Selection and Induction. That took me to a page with 8 big products of which I was able to download samples from 4.

com Page 42 of 107 Get the MTL Experience! . Learn! 2010 36. Incidentally. Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. I won‟t tell you what you have to do in these games (they‟re far too complicated). First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them.Manage. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before.com www. Site Home Address: http://www.com Email Address: rbenson@firststepstraining. Just pop on over and try them for yourself. For example.firststepstraining.managetrainlearn. Click.

audio.Manage. I then got to choose who I wanted to be and who to play against and the game started. You can try out all of the categories if you have Flash installed. I scored quite well and I certainly learnt. Multiplayer games. Click. and Phone games. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing games. Learn! 2010 37. There are 6 categories of games: Video games. The questions are the usual range of multiple choice and true or false but the graphics.com Page 43 of 107 Get the MTL Experience! .games2train. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. I gave Quiz show a go and chose Sexual Harassment as my subject. and design makes you really believe you‟re on a TV quiz show. Site Home Address: http://www. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games. Certification games. Flash games.com www.managetrainlearn.com Email Address: info@games2train. Quiz shows.

com www. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. here‟s one from Pace Productivity. to family. Click. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes. tips. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. That‟s. You can also enter your ideal profile to see where you want to be. In addition to the time tabulator. the site offers 10 time tamer tips. and research on time management.managetrainlearn. Learn! 2010 38.com Email Address: mark@getmoredone. Site Home Address: http://www. sleep and TV and so on. When you‟ve allocated your weekly hours.getmoredone.Manage. you can see a pie chart of how well you do compared to others. some research into the top time wasters. of course. and interesting time management quotes.com Page 44 of 107 Get the MTL Experience! .

for example. Gilbert Colgate. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. there will be some unfamiliar names on the list. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders. but most people will recognize people like Elizabeth Arden. There are brief but fascinating bios of each leader. Site Home Address: http://www. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J.hbs.html Email Address: news@hbs. Did you know.com Page 45 of 107 Get the MTL Experience! . Learn! 2010 Harvard Business School 39. For non-Americans.edu/leadership/database/index. Clarence Birdseye. and Hugh Hefner.edu www.managetrainlearn.Manage. Click.

If you want to know what I mean.mackay. he‟s just a great writer.managetrainlearn. Finally. Click.com www. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). You just have to read his stuff. For a start.com Email Address: harvey@mackay. It‟s just that he tells such a good story. Site Home Address: http://www. I reckon you‟ll learn a lot from this site. Or “Some squares are really sharp”. Or how about “Say thanks before it‟s just a memory”. read the articles on this website. Many of these articles kick off with fascinating stories of successful business leaders or managers. And he packs a big message in the shortest possible space. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites. Enjoy! Summary of Free Resources:  management articles. But I keep a special place for Harvey Mackay. Then there‟s the content. Learn! 2010 40. (Harvey knows we‟re all curious deep down). Yep. And then he draws some universal truths out of these stories that help us take home the message.com Page 46 of 107 Get the MTL Experience! .Manage. There‟s “The heart of education is the education of the heart”. the headings of these articles are immediately grabbable.

One of them is the idea that you shouldn‟t create customers. I was going to say that a great future awaits Scott Ginsberg. take a look at his other video site and consultancy site. Click. It underlies his Hello. but he has already written 7 books.com Email Address: scott@hellomynameisscott. My Name Is Scott Stick Yourself Out There In my review of this site. Hello.Manage. My Name is Scott website. He‟s already got a great present! OK. There are over 700 of them. he also has a nametag tattooed on his chest. Scott is still young. launched his own interactive TV. If you can‟t get enough of Scott on this site. has a suite of websites. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere. you should create fans. Many of Scott‟s themes really chime with me. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www.hellomynameisscott. (Apparently.com Page 47 of 107 Get the MTL Experience! . Another is his comfort around using modern technology to build customer relations. and has made a brand out of a nametag. Learn! 2010 41.managetrainlearn. is a regular columnist. And then I realised that this isn‟t true.com www.) The theme behind Scott‟s ideas is Approachability.

com Page 48 of 107 Get the MTL Experience! . thinking skills to job satisfaction) and some general knowledge tests.managetrainlearn. a range of audits. Site Home Address: http://www. Wherever you are. use it. Amongst the many free goodies on offer here (along with the articles.com www. (from training needs to climate. Click. Learn! 2010 42. a wide range of managerial tests (eg Manager in a Fix). Summary of Free Resources:  management articles  tests  forum. forum. news and jobs) are a wide set of personality tests. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals.humanlinks.Manage. links.com Email Address: query@humanlinks.

there are free 5-week email classes. Susan takes you through 4 main areas: HR Basics. Summary of Free Resources:  Learning style profile  Free policy samples. there are links to the most popular sections. Performance Management. Click.Manage. To help you through this wealth of material. and Success at Work.com Page 49 of 107 Get the MTL Experience! . On the way they tackle Human Resources with guide Susan Heathfield. and Teambuilding. They start with 19th Century History and end up with Zoology. As with all About sites. Motivation. then you‟re in for a great treat. Throughout the channel. Managing People. Site Home Address: http://humanresources. you‟ll find topics on Change Management.managetrainlearn.about.about.com www.com Email Address: info@humanresources. Learn! 2010 Human Resources About… 43. Employee Recognition. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. here including “Recruit and Hire the Best”. the “must reads”. and the latest updates. checklists and forms  Interview tips  Job descriptions  Free email classes. Management/Leadership. Employing People. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. Communications.

a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. For a flavour of each of these. a Bullshine generator for producing management speak. thou plump. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief. a list of hilarious workplace clichés. here‟s my favourite cliché: “He was in and out like a yo-yo”.com www. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”.Manage.htm Email Address: Isms2002@btinternet. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. Learn! 2010 44. Summary of Free Resources:  bullshine generator. roll of honour and list of “bored” members.com Page 50 of 107 Get the MTL Experience! . you can become a member of the institute and learn about the institute‟s history and purpose.com/~rpottinger/index.btinternet. albeit with a serious purpose. For example. ISMS curser.managetrainlearn. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. and my favourite pirate curse: “What care I. There‟s a coat of arms (motto: Back to Quo Vadis). Click. Site Home Address: http://www. There‟s a swipe at management models. black-spotted pigeonfoot!” Odd. ISMS Babel translator  carparktivity stickers. but great fun.

com Page 51 of 107 Get the MTL Experience! . there‟s a feature called Leadership Minute. articles and a newsletter. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”.Manage.com Email Address: comments@leadershipnow. Take a daily dip. Learn! 2010 45. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. Site Home Address: http://www. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. Click. This is a series of short one-minute reads on leadership subjects. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes. For a start. But there are 2 features that make this site just a little bit different.com www.managetrainlearn. Summary of Free Resources:  leadership articles  newsletter  book excerpts.leadershipnow.

Manage, Click, Learn! 2010

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Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: http://www.leadership-tools.com Email Address: info@leadership-tools.com

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47.

Leader-Values

Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: http://www.leader-values.com Email Address: webmaster@leader-values.com

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48.

Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: http://www.bbll.com Email Address: bbell@bbll.com

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Summary of Free Resources:  encyclopaedia of management. You start with an introduction and a set of links to outside sites.com www.) Let‟s see what happens when you explore one topic. highly integrated library of management material”. Click.org Email Address: jalnes@mapfornonprofits. And it‟s hard to argue with that. well V. I was astounded then and still am now.com Page 55 of 107 Get the MTL Experience! .Manage. It covers everything in business from A. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. Carter calls the site a “complete. And of course when you go elsewhere you have other links to explore. a true management help. Carter McNamara. It‟s an amazing resource.managementhelp.managetrainlearn. Learn! 2010 49. say Group Skills. (By the way. Advertising and Promotion. Then you move through Icebreakers and Group Matters. it has a bias towards non-profit organisations. Volunteers. to Z. There doesn‟t appear to be anything left out. the work of one man. It‟s a real web of information. Site Home Address: http://www. to General Resources and Related Library Links.

Click. Culture.com www. The one I checked on Motivation has some really well-chosen subjects. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. Then there‟s an A to Z glossary of management terms. and employment law sites around the world. Summary of Free Resources:  massive collection of management articles  glossary of management terms. Learn! 2010 50. Where to begin? Well. Motivation and so on. To Manage Divine”) and hand it out to your delegates on your next training course. There are also links to universities. Innovation. business schools. management publications. portals. For devilment.managetrainlearn. As a bonus.Manage. there‟s a massive collection of articles in the Knowledge Bank. neatly categorised into sections such as Coaching.com Page 56 of 107 Get the MTL Experience! . To Manage Divine This is nothing short of a management supersite. I selected “Q” and got “Quick Ratio” and “Quality of Work”. you can buy the T-shirt with that slogan on (“To Work Is Human.managerwise. Site Home Address: http://www. Manager Wise To Work is Human.com Email Address: admin@managerwise.

Manuals for Trainers. They range from Appraisal and Assertiveness to Teambuilding. including E-learning courses. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure. Site Home Address: http://www.managetrainlearn. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. and a library of free e-books.com Page 57 of 107 Get the MTL Experience! .managetrainlearn. To help you and your organisation learn these skills. Learn! 2010 51. Step-by-Step pocketbook guides. MTL provides a range of online products. Click. Thinking Skills.Manage.com Email Address: eric@managetrainlearn. 1-day Course Plans.com www. Time Management and Training Skills. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development.

com Page 58 of 107 Get the MTL Experience! . the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes. and the affirmation for the day was “I act with purposeful awareness of equanimity and balance. When I looked. Other resources on this site include Jeanie‟s guided meditation tapes. in the week I checked it out. it‟s free.Manage. Learn! 2010 52. Click. Site Home Address: http://www.mhmail. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. the best bit is.” It‟s a nice way to do some useful self-improvement each day and. the theme was Balance. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. For example.com Email Address: mhmail@earthlink.net www.managetrainlearn.

com www. creative and deep relaxation. open up your mind. founder of the Mind Power System. Go on. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. Learn! 2010 53. and accelerate your own healing.com Email Address: support@silvaultramindsystem. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential. this is the site to come to. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course. Plus. pull creative ideas out of thin air. This programme shows you how to reach the alpha level of relaxation. Site Home Address: http://www. Click. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”.managetrainlearn.com Page 59 of 107 Get the MTL Experience! . You‟ll learn how to reach deep levels of meditation like a Buddhist monk.Manage.silvaultramindsystem. an optimal state of being in which your right and left brains are working together and you are in a state of total.

for access to all the materials.000.com Page 60 of 107 Get the MTL Experience! .com www. free of charge. MindTools. Site Home Address: http://www. There is also a members‟ area. interviews with experts.000 visitors learn the essential skills they need for an excellent career. instantly available Each year.com helps more than 10.managetrainlearn. and a forum. called Career Excellence Club. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook. Mind Tools Online management and leadership training.com/ Email Address: info@mindtools. Click.mindtools. Here you can learn hundreds of essential management skills. Learn! 2010 54. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter.Manage.

Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. What you‟ll get on this course is a syllabus.ocw. It‟s up to you. lecture notes and assignments.mit. Let‟s take as an example “Practical Leadership”. Click. is the actual lessons. Negotiations and Conflict Resolution. here are the results: MIT Opencourseware. Learn! 2010 55.edu www. It‟s up to you how you might use this information. and Communications for Management. obviously. Listening to the Customer. This is how it works.Manage. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world. the Massachusetts Institute of Technology made newspaper headlines. Or you could use the references as the basis for your own self-paced learning. calendar. reading references. Now a few years on. What you don‟t get. Site Home Address: http://www.mit. Programmes are courses run in any particular semester. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. You could be a trainer and use the plan as a structure for your own courses.managetrainlearn. Other programmes of interest to managers are: Advanced Managerial Communication.com Page 61 of 107 Get the MTL Experience! . both in pdf. There are some 34 departments ranging from Aeronautics to Writing Studies.edu Email Address: info@ocw.

Considering what you‟d pay to hear either of these two speakers in person. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting.mp3motivators. It lasts all of 25.com Email Address: info@mp3motivators.com www. When I did this.com Page 62 of 107 Get the MTL Experience! . Site Home Address: http://www. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers. The free gift offered on the site comes when you recommend the site to a friend.45 minutes and can be played straight from your PC or an mp3 player. Click. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen. Learn! 2010 56.Manage.managetrainlearn.

com Page 63 of 107 Get the MTL Experience! .org www. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme.Manage. Learn! 2010 57.nsba. Click. the different ways to communicate.managetrainlearn. Maybe they have something in mind? Summary of Free Resources:  leadership course. Site Home Address: http://www.html Email Address: itte@nbsa. Although it‟s aimed at school governing bodies.org/sbot/toolkit/PandLDev. and quite a big section on dealing with conflict. There‟s good stuff on the qualities that make up a leader. the lessons have universal appeal to managers and leaders in any organisation.

All the questions are case studies.com Page 64 of 107 Get the MTL Experience! . Learn! 2010 Negotiation Enterprises 58. After submitting your answers.managetrainlearn. Site Home Address: http://www. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them. Summary of Free Resources:  negotiating skills test. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer.sabonline. which is quite instructive.com Email Address: info@sabonline.Manage. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to. Click. you get the correct versions and a rationale.com www.

The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. John Baker. Learn! 2010 Negotiator Magazine 59.com www. And it‟s all the work of one man.Manage. Two entries are currently topping the list.com Email Address: editor@negotiatormagazine.managetrainlearn. There‟s no fee so it‟s a resource you can wander around at will. The first was what John calls the King Solomon Maternal Claims Dispute. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation.negotiatormagazine. Click. It‟s absolutely massive. in which these two men doubled the size of the USA overnight for the price of $15 million. in which King Solomon had to choose between two women who claimed to be the mother of a baby boy.com Page 65 of 107 Get the MTL Experience! . One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out. Site Home Address: http://www. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web.

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60.

New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: http://www.newconversations.net Email Address: comments@newconversations.net

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61.

Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: http://www.officediversions.com Email Address: info@officediversions.com

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62.

Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: http://www.fripp.com Email Address: pfripp@fripp.com

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You need answers. Empowerment to Violence and Aggression. A nice touch was also that you can bookmark pages and add your own notes.Manage. Oh.peoplealchemy. Everything I saw was superbly written and presented. who isn‟t?). then you don‟t need training.co. OK. if you‟re a manager who‟s stuck. Everything possible is included from 360 Degree Assessments to Diversity. overwhelmed. using their search facility or just going where the mood takes you.managetrainlearn. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each. It‟s a great resource and they offer a Free Trial for 15 days. and if this wasn‟t enough. This enables you to access the full version and wander all over the place. or under pressure (OK. Learn! 2010 63. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. making mistakes. the portal is offered free to charities. Click.uk Email Address: enquiries@peoplealchemy.uk www.com Page 69 of 107 Get the MTL Experience! .co.

edu/clip/Perception. And you can use them in a wide range of change programmes as great icebreakers.Manage. Click. Others use the Necker cube.managetrainlearn. the rabbit/duck. or quick power learning interludes. Some trainers use the famous “old hag-young queen” image. Learn! 2010 64. Site Home Address: http://psych. This site has a huge number of links to different optical illusion sites (though.edu www. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them.psu.la. They‟re fun to play with or just to work out for yourself. some of the links are now dead). and the facing vases/faces. being rather old. Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme.com Page 70 of 107 Get the MTL Experience! . And others mix numbers and letters as in the “Is it 13 or B?” picture.htm Email Address: Acp103@psu. Summary of Free Resources:  optical illusions.

neatly arranged in A to Z fashion according to personal development themes. There are nearly 250 articles to choose from.personal-development. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”.com www. Site Home Address: http://www. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods). Say goodnight. As an example of the folksy nature of these writings. and end up with Wisdom Words and Worry. move on to Change and Complaints. Aaah. Learn! 2010 Personal Development 65. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site.com Email Address: stevemoor@personal-development. So we start with Abstinence. Click.com Page 71 of 107 Get the MTL Experience! .managetrainlearn. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software.Manage. steer right through Learning and Leaders.

The free goodies include 3 free e-books: Goal-Setting 101.” Philip shares a lot of his philosophy and ideas on this website of his.Manage. He does things that bring him joy and contribute value to others.com www. Site Home Address: http://philiphumbert. audio tapes and top 10 lists. Personal Eco-Systems.managetrainlearn. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. Creating Wealth. Click. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy. and I also like Philip because the most important stuff on his bio is his dog. Learn! 2010 66.com Page 72 of 107 Get the MTL Experience! . Oh. Kodiak. and Making Money. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002.com Email Address: coach@philiphumbert.

managetrainlearn. then this site will shower you with great motivational literature. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations.com Page 73 of 107 Get the MTL Experience! . a free 7 Eternal Laws CD. Click. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement. a really neat little positive boost trick that only a computer can deliver. All free. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. there‟s a lovely relaxing slideshow from Kahlil Gibran. Learn! 2010 67. And many more besides. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. and a massive dictionary of self-affirming quotations from Abundance through to Youth.com www. Now if none of these don‟t put you on cloud nine. In addition.positive-club.com Email Address: info@positive-club. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. Site Home Address: http://www. including some classic self-improvement books.Manage.

and “The Future of the Pork Sausage Market”. told in an easy-to-read. and a template builder.com Page 74 of 107 Get the MTL Experience! . you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings. first off.managetrainlearn. There are also quick links to the free Powerpoint viewer and trial version of the real thing. Topics include What to Wear and Dealing with Investors. Learn! 2010 Presentation Helper 68. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite.co. Click. conversational style. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. there‟s some great advice on how to deliver your presentation. And lastly.co. Where to begin? Well. seasonal.presentationhelper. Then there‟s a range of free excellent Powerpoint templates under different headings such as business. “Ancient Egyptian Mummification”. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. Site Home Address: http://www.uk Email Address: editor2007@presentationhelper. Next.Manage.uk www. funerals and retirements.

and references. descriptions. Click. you can browse the model book.com Email Address: customer_service@provenmodels. or the topic. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs.managetrainlearn. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students.com www. The models themselves are displayed graphically with details of their characteristics. and Fayol‟s 14 Principles of Management. the author name. Summary of Free Resources:  Collection of management models Site Home Address: http://www. it can also be of value to those who want to develop their knowledge of management ideas.provenmodels. You can add your own comments. Theory X and Y. It comprises a collection of 64 models which can be accessed be a search of the model name. Learn! 2010 69. pros and cons.com Page 75 of 107 Get the MTL Experience! . Alternatively.Manage.

Site Home Address: http://www. These will really motivate you as you walk or drive along. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari. The chief free resource on this site is a collection of audio podcasts.managetrainlearn.com www. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. that‟s the person I‟ll always think he is.Manage.com Page 76 of 107 Get the MTL Experience! . You can‟t help getting infected by Sharma‟s enthusiasm and success aura.com Email Address: al@robinsharma.robinsharma. Everything he touches seems to turn to gold. but as the name of his bestselling book. Learn! 2010 70. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). In all there are nearly 40 broadcasts in the archive. Click. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person.

Learn! 2010 71. Click.managetrainlearn. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills.rdawson.com Email Address: dawsonprod@aol. and “Money is not as important as you think”.Manage. This site will show you Roger in action both on audio and video. He‟s practical. entertaining.com www. Summary of Free Resources:  audio and video excerpts  articles on negotiating. including: “Ask For More”. Site Home Address: http://www. and tells a very good story. “Flinching”. you‟ll also get a set of 23 articles on power negotiating. Plus.com Page 77 of 107 Get the MTL Experience! .

com www. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. He has reached more than 3 million people with his high-energy and high-content presentations. Learn! 2010 Ron Kaufman 72.com Email Address: ron@ronkaufman. There are great videos which will show you why Ron is such a draw when presenting.ronkaufman. Both sites will give you access to some of Ron‟s excellent free material. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. a free Customer Service Training Library. Click. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www.managetrainlearn. as if this wasn‟t enough.Manage. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world.com Page 78 of 107 Get the MTL Experience! . There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download. And.

com Page 79 of 107 Get the MTL Experience! . There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP.uk Email Address: info@saladltd. To get a feel for some of the tips.managetrainlearn.co.co. It‟s run by Jamie Smart who is the author of most of the articles in the tips archive. Learn! 2010 73. Click. Site Home Address: http://www. They‟ll enhance your communications and make you a stronger influencer.saladltd. “Wave goodbye to hesitation”. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind). Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. and “Power chunking”.uk www.Manage. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP).

they also run a monthly prize competition with the winners receiving a free course.managetrainlearn.co.siliconbeachtraining. share the topic on your social sites.uk www.uk/ Email Address: contact@siliconbeachtraining. Because they are also promoting their own offline courses. they offer 13 courses that can be accessed from their website pages. What makes them really outstanding. These range from PRINCE2 to Six Sigma. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. They care about effective training and that means listening to their clients and course participants. Learn! 2010 74. and Social Media. though. you can follow up on tags (to see related items). or submit a comment of your own. To start off. Click. is the range and depth of free resources on their site.co.com Page 80 of 107 Get the MTL Experience! .Manage. Photoshop. as well as more familiar management courses. On each of the topics in their courses. Summary of Free Resources:  Free courses from their website  Free monthly competition. Site Home Address: http://www.

Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. Learn! 2010 75. Skills Converged Training Material on Productivity. What makes this more than a training shop. all of which can be customised to suit your own particular training needs. is the wealth of free material on offer.skillsconverged. Click. Summary of Free Resources:  Free training resources on exercises. Site Home Address: http://www. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses.aspx Email Address: support@skillsconverged. You get all the instructions along with the item which are usually well-illustrated.com www.managetrainlearn. workbooks. games. These include trainer‟s notes.com/Home/tabid/229/Default. slides. exercises.com Page 81 of 107 Get the MTL Experience! . however. These range from energisers and icebreakers to exercises and teambuilders.Manage. A great giveaway for training and learning.

Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. I liked in particular the idea of “Firebreaks” around your busy day.co.Manage. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt. Send me to the relaxation couch now. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. advice and tests on stress busting. or via the type of remedy eg a link to another area or product. and stretching.com Page 82 of 107 Get the MTL Experience! .stressbusting.co. from Dr Roger Henderson. Then there is the Stressbusting channel with a variety of short programmes on relaxation. There are really interesting articles. Click.uk Email Address: info@stressbusting. Learn! 2010 76. Site Home Address: http://www.managetrainlearn. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. Summary of Free Resources:  Articles. meditation.uk www. And the Directory offers a good set of links to more specialised areas.

I think. And email tips.com Page 83 of 107 Get the MTL Experience! . these are pretty amazing.bz Your Path to Success If success is important to you in life. The focus on this entire site is success. quotes. software and videos. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. But what about the free resources? Well. Plus audio programmes.bz/ Email Address: info@success. quotes. to which you can add your own items.success. and I forgot.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters. then this is the place for you. Site Home Address: http://www. in fact.Manage. Learn! 2010 77.managetrainlearn. (and who doesn‟t have some kind of desire for their own success?). Click. and powerwords.bz www. there‟s a great selection of e-cards that you can send to your contacts too. For a start you can download a free CD and MP3 of “The Secret”. Then there‟s an amazing article directory. Success guaranteed. Success. Oh. coaching courses. Plus a demo of a Life Organizer that plans your personal success.

members can earn user points for all their activity on the site. Mental Health.managetrainlearn. As a reward for gathering points. Site Home Address: http://www.com Page 84 of 107 Get the MTL Experience! . Love and Relationships. Money and Careers. blogs. Click. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. events. a community. Once you‟ve registered.Manage. you can be featured on the site and offered prizes.com Email Address: webmaster@selfgrowth. including adding an expert page (100 points). Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. and a place to learn.com www. Learn! 2010 78. adding an article (50). Spirituality. and discussion boards. newsletters.selfgrowth. Health and Fitness. It is a resource. As an encouragement to participate. or simply daily logging in (5). you can develop your own member pages and connect to others through chat. and products. sets of articles. The site has 6 areas: Success Skills. and Lifestyle. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. You can access experts in each of these areas. instant messaging.

The assessment now allows you to devise an Action Plan. Ensuring Security. Great fun and highly innovative. This is a series of 28 questions about your career objectives and values. Targeted Learning Engaging the Collective Genius of People This is a neat little site. and Maintaining Balance. Leading Others.com/e-learning Email Address: info@targetedlearning. Serving Others. Fostering Innovation. I scored highest on Gaining Autonomy which for me was spot-on. Achieving Stretch.targetedlearning. For a start. And then it uses a mountain background. Learn! 2010 79.com Page 85 of 107 Get the MTL Experience! . Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. Being the Expert. you get the results which score your responses according to one of the following: Gaining Autonomy. probably because the company is located in Utah.Manage. The great thing about the site. Once you‟ve completed the whole set of questions. it has a landscape website not a down-the-page portrait one.com www.managetrainlearn. is the link to the Making a Difference workshop. though. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop. Click.

Test Café Brain Tests This is one of the best sites around for taking tests. As an example. on teamwork.com Page 86 of 107 Get the MTL Experience! . testing. on time management.com Email Address: info@testcafe. on your career choices. on assertiveness.managetrainlearn. Testing. Site Home Address: http://www. You can take them on your IQ. Learn! 2010 80.com www. and on your personality. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete.testcafe.Manage. Summary of Free Resources:  tests and self-assessments. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. Click.

Learn! 2010 81. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope.com www. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. Summary of Free Resources:  articles on change management. Click. in her words. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change.com Email Address: patti@thechangeagent. It‟s in the form of a spy file. That‟s not all. or. Let Go”. Site Home Address: http://www.Manage. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. detect change.com Page 87 of 107 Get the MTL Experience! . about Patti and her work.managetrainlearn.thechangeagent.

Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. documents on leadership Site Home Address: http://www. Be Entertained.Manage. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. uploading their own video clips. emailing within the platform. This means that leadership experts and practitioners from all over the world can collaborate with each other.com www. The site is based on Web 2. blogs. documents and other useful tools to share with the rest of the community.managetrainlearn. Be Inspired. and one I particularly like. Click. messaging each other. Some of the groups on the site include: Professional Voice. videos.theleadershiphub.com/ Email Address: info@theleadershiphub.com Page 88 of 107 Get the MTL Experience! . Disney Leadership. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools.0 tools with members writing their own leadership diaries. Learn! 2010 82. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”.

each with a page containing descriptions of tools and terms about improvement and quality. “Chumbo Chart”.com www.com Page 89 of 107 Get the MTL Experience! . a companion to changingminds. creatingminds. ranging from original Japanese terminology to Six Sigma frameworks. you can start with the “A-O Diagram” and journey through “Bell Curve”.” So. Hats off to David for another amazing encyclopaedic resource.syque. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites. Learn! 2010 The Improvement Encyclopedia 83.Manage. and qualitytools (which you‟ll find elsewhere in this book).com/improvement/a_encyclopedia.managetrainlearn. if this is your sort of thing. This one is “a long list of around 400 items. Summary of Free Resources:  articles on quality and improvement.htm Email Address: contactus@syque. Site Home Address: http://www. Click. end up with “Z-Chart” and “Zenbara”. and “Fault Tree Analysis” and.

Read and be entertained! Summary of Free Resources:  video excerpts  articles. Click. (You can see him in action on this site in 4 video excerpts. There are 62 of them and they‟re all written the way Victor speaks: highly personal. Learn! 2010 The Logic of Success 84. newsletter. and instructive. a bitter-sweet story of how nobody sees you when you really succeed. They range from “My First Trophy”.com www. Site Home Address: http://www. Motivation with Intelligent Content This is Victor Gonzalez‟s site.com Email Address: victor@thelogicofsuccess.com Page 90 of 107 Get the MTL Experience! . conversational. which is summed up as: “never try to win”.thelogicofsuccess. direct.) What makes the site worth a visit is the special collection of articles on success. through “The Winning Mindset of a True Leader”.managetrainlearn.Manage. and free e-book on success. Victor is an American motivational speaker who is very entertaining. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”.

Summary of Free Resources:  glossary of management terms  articles galore on management. Learn! 2010 85. and a Daily Knowledge Special. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues.de www.themanager. if you ever need to look something up about management. Marketing. it has a wonderful glossary. HR.managetrainlearn.Manage. For a start. Which makes this section alone a great research tool.org Email Address: info@reckliesmp. this is as good a place to start as you‟ll find. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. a Knowledgebase. In fact. and other categories that will shoot you off to even more resources elsewhere on the Net. Site Home Address: http://www. Then there are links to Publications. There are Finance. Click.com Page 91 of 107 Get the MTL Experience! . sending you off in all sorts of explorations.

The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace issues. Lists to Hang Up at work. and Tina Rowe.managetrainlearn. and a comparison between work and prison. such as “Help! I Can‟t Spel”. In addition.workplacedoctors.com/ Email Address: danvwest@msn. Click. there‟s a very amusing section that includes: some of the crazy things managers say. Learn! 2010 The Workplace Doctors 86. “How Can I Combat Tardiness?” and “I Work With A Jerk!”. Here you‟ll find answers to questions that really bother people at work.com Page 92 of 107 Get the MTL Experience! . Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say.com www. Dear Doc… This is an off-beat work-related website run by William Gorden. Dan West.Manage. in “Management Without Logic”. Site Home Address: http://www.

for short). And there‟s a lot of free fun training on the site. and e-learning. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman.thiagi. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. Project Life Cycle.  trivia puzzles  email games. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. puzzles and guides  training resources. Click. to name just a few.managetrainlearn. Learn! 2010 87. quizzes.com Page 93 of 107 Get the MTL Experience! . Site Home Address: http://www. Just go and play! Summary of Free Resources:  games. eg on facilitator characteristics.Manage. TV game shows.com www. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun.com Email Address: thiagi@thiagi.

there is a Resources section linking to a big database of other sites and companies. both outstanding writers.thinkingmangers. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono.com Email Address: info@thinkingmanagers. and an update on the world‟s top companies. Unusual and original features of the site are various newsfeeds on management topics.Manage. consultants and thinkers in their own right. As you would expect from two such luminaries. Management Today and de Bono is one of the world‟s leading authorities on creative thinking. Heller is the founder of the magazine. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus. Site Home Address: http://www.com Page 94 of 107 Get the MTL Experience! . Click.com www. a Media Watch which summarises the headlines of the world‟s top business publications. Learn! 2010 Thinking Managers 88.managetrainlearn. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. there is a wealth of material on this site. There is also a huge library of management material. Finally. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library.

are you tickled by life? Tickledbylife. provoke you. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life. inspire you and wow you with a host of free articles.managetrainlearn. puzzles. interviews.com www. Learn! 2010 89. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In short. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week.com Page 95 of 107 Get the MTL Experience! . discussions. jokes. stories. comments and much more.Manage.php/ Email Address: info@tickledbylife. Click. games. Cor. anecdotes. Site Home Address: http://tickledbylife.com/index.com will surprise you.

fun and memorable programs”.com Page 96 of 107 Get the MTL Experience! .Manage.com/products/freebook. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting. Site Home Address: http://www. 336 pages long. It‟s printable online reading but if you want to buy the book you can. Learn! 2010 90. Tom Antion is a business speaker who also runs a range of seminars on other topics. Oh.htm Email Address: orders@antion. Tom Antion Wake ‘Em Up Business Presentations. try it.com www. Click. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. If you want to inject more pizzazz into your presentations.antion. It‟s huge.managetrainlearn. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations. and has some very interesting ideas and techniques.

Tom Peters. Tom implores us to use these resources. Have your way with them. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. Romania. Peters is a legend in his own lifetime.com www. He is far more than a motivational speaker. Brazil. Plus. Years ago. Site Home Address: http://www. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost.managetrainlearn.tompeters. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. Send them to friends. “Take them. Spread them around. You can discover what the great man thinks about interviewing excellence. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. Click. the Middle East.com Email Address: info@tompeters. when I was just a humble HR manager. I used to think. Spain.Manage. he shakes up enterprises to re-think what they do. and more. or the nub of leadership. Use them. or innovation. or transformational change. For here on Peters‟ site. There are heaps of stuff here. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. from seminars in the States. slides and pdfs on Peters‟ thoughts.com Page 97 of 107 Get the MTL Experience! . But now of course the cost doesn‟t come into it. Learn! 2010 91. or dozens more.

Lateral thinkers. if you are a UK charity.trainerbubble. Customer Care. whilst remaining affordable. They also provide consultancy and bespoke services.aspx Email Address: customercare@trainerbubble. Metaphors. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers. Communication.managetrainlearn. Site Home Address: http://www. seminars and workshops. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. and Health and Safety. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers.com/default. As well as this service. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses. Plus. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. Learn! 2010 92. simple to follow and easy to access.com www.com Page 98 of 107 Get the MTL Experience! . Click. including Business Development. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker.Manage. you qualify for a free training pack. Summary of Free Resources:  Samples of training materials. A great training resource.

Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. there are 3 more free courses on Communications. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. stable/unstable. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. Click.com Page 99 of 107 Get the MTL Experience! . Heart Intelligence.Manage. and assertive/unassertive preferences.com Email Address: info@trans4mind. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues.com www. if that‟s not enough. Learn! 2010 93. Site Home Address: http://www.trans4mind. For starters. Plus. And that just scratches the surface. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. what you want in life and how to consciously transform your life for the better. And.managetrainlearn. and Nutrition.

In fact. and most importantly. In just a few minutes. change and culture.com Page 100 of 107 Get the MTL Experience! .valuebasedmanagement. Learn! 2010 94. valuation and decision making. Site Home Address: http://www. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory.Manage. Click.. communication and marketing. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site. Nearly every concept on management must be here. organization.net www. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame.net Email Address: info@valuebasedmanagement..managetrainlearn. and leadership and management. it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. It‟s like an internet inside an internet. You get what‟s on offer thrown straight in your face.

Discover Your Learning Style VARK stands for Visual.Manage.nz www. Neil Fleming. you‟ll get a page that explains your learning style. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software. This site from New Zealander. Here‟s one of the situations: “You have a problem with your knee.vark-learn. Read/Write. or explain on a diagram?” Once you‟ve answered all the case studies. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles).managetrainlearn. tell you.com Page 101 of 107 Get the MTL Experience! . Aural. Click. Learn! 2010 Vark Learning Styles 95. Site Home Address: http://www. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model.co. and Kinaesthetic. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is.com Email Address: flemingn@ihug.

any of which could easily account for half a day‟s training. this is a treasure trove of training and if there were such a thing.Manage.wilderdom. If you really want to push the boat out.com Page 102 of 107 Get the MTL Experience! .managetrainlearn. there are all the classic teambuilding games such as Lost At Sea. corporate managers. For me. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources. I could happily spend hours on this site. or the local scout troop. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. They can be used. And trust activities such as Sherpa Walk and Human Ladder. Site Home Address: http://www. Learn! 2010 96.com/games Email Address: james@wilderdom. For example. Click. for any experiential learning course. or adapted. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. and Nuclear Holocaust. activities and exercises.com www. Survival On The Moon. whether you‟re working with colleges.

Click.workforceonline. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything. Then there are all sorts of additional free features. Learn! 2010 97. and cartoons. a forum.managetrainlearn. there were articles. newsletter.com Email Address: tjohnson@workforceonline.com Page 103 of 107 Get the MTL Experience! .Manage. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. a Dear Workforce agony aunt. a news poll. topic channels. Site Home Address: http://www. When I last looked.com www. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum.

com www. There‟s also a discussion forum where you can let off steam. then so has someone else who now has an answer. then Work Worries is the place to visit. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time.com Page 104 of 107 Get the MTL Experience! . Click. Bullying. Learn! 2010 98.com Email Address: info@workworries. and Office Politics.workworries. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources. if you‟ve had a problem. The original feature that I like about this website is the Vault. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out. Site Home Address: http://www.Manage. It‟s based on the idea that all workplace problems are caused by people and that. There are over 1200 articles and resources to choose from with headings like Bad Bosses.managetrainlearn.

Don‟t Guess Your Way to Success. and The Psychologist‟s Book of Personality Tests. Click. an office based in Vietnam. Learn! 2010 99. Here you‟ll find a huge list of books under different categories such as HRM.com www. It is run by Karen Davies and Gary Malcolm with.com Page 105 of 107 Get the MTL Experience! . HR Planning. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions.xageconsulting. Assessment Centres.managetrainlearn. Performance Management. and Teambuilding. Recruitment. English Brainstormers. Training and Development. Job Analysis. unusually. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. The free downloadable library on the site is the real draw. Titles include: The Definitive Book of Body Language. It‟s a true management library. Policy and Procedures. Summary of Free Resources:  large collection of e-books Site Home Address: http://www.com/ Email Address: Karen@xageconsulting.Manage. Leadership and Management. A large number of the books are MBA notes.

For example.com Page 106 of 107 Get the MTL Experience! . then you can‟t do much better than copy Zig. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. There are a few great free offerings to be found as well.com www. his short training courses are called Ziggets. Click. Zig Ziglar is a motivational speaker and trainer. What sets him apart from the rest is that he knows how to stand out. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. much like many of the others in this book. You don‟t easily forget the name or the clever way in which he uses the name as a brand.zigziglar. Site Home Address: http://www.com Email Address: info@zigziglar. and every day there is a new Zig Quote of the Day. But if you want to find out how to turn yourself into a distinctive brand. Fleas and Pump Handles” when you sign up for the newsletter. Learn! 2010 100. including a self-talk card and a performance planner.Manage. his forum is called Ask Zig!!..managetrainlearn. and all you‟ve got going for you is you.

visit http:/ww.com Page 107 of 107 Get the MTL Experience! . Learn! 2010 Thank you for reading and using this book.com.com www. and much more. For a very special learning experience. This is learning like you always dreamed it could be. get your surprise bonus gift. get instant downloads of FREE products.managetrainlearn. Click. For more digital publications on management and personal development. visit our website at http://www.Manage. subscribe to our weekly newsletter. Here you can learn about the 20 skills you’ll need for success in the 21st Century.managetrainlearn.managetrainlearn. enter our prize quiz.

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