Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

20 15. A Better Workplace 9 4. 37. Customer Service Training 29 24. 20. 34. Customer Service Manager 28 23. Aimm Consulting 13 8. 33. Click. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. 18 Better Workplace Now 13. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. 21. All Business 14 9. Accel-Team 11 6. Big Dog and Little Dog's Bowl of Biscuits 19 14. Anecdotage 15 10. Basic Learning Systems Inc 17 12. Be a Better Manager 16 18. 12Manage 8 3. 16. 30. 24 19. 33 28. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. 27. Executive Coaching Studio 37 32. Action Leadership 12 7. Discovery Health Channel 30 25. 17. 26. Page 4 of 107 Get the MTL Experience! . 36. 1000Ventures 7 2. 35.managetrainlearn.Manage. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. Accelerated Learning 10 5.

60. 50. 55. 53. 69. My Name Is Scott Human Links 48 58. 70. 46. 64. Institute of Silly and Meaningless Sayings 50 45. 39. 76. 75. 62. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43. 56.managetrainlearn. 47. 79.Manage. 61. 51. 52. Human Resources About… 49 44. Click. 70 65. Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. 77. 74. 54. 45 40. National School Board Association 63 www. 41. Learn! 2010 Page 5 of 107 . 48. 73. 63. 78. 72. 64 59. 71 66. 67. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 47 42. 54 49. 68. Page 6 of 107 Get the MTL Experience! . Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www. 82. 98. 85.Manage. 91. 86. 100. Click. Learn! 2010 80. 93. 89. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. 88. 92. 92 87. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. 97. The Improvement Encyclopedia 89 84. 90. Value-Based Management 100 95.managetrainlearn. 99. 96.

com Email Address: headoffice@1000ventures. In fact. And lots of fascinating original stuff too.1000advices. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”. Click.Manage. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. It reminded me of an interactive mind Page 7 of 107 Get the MTL Experience! . Don‟t ask me what‟s here because the answer and www. Learn! 2010 1. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original ideas. It links to two of his other sites at www. Everything. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed in. It‟s sure to brighten up your day. connections and advice Site Home Address: http://www.

the chances are the number is much higher by now.12manage. Since you can add your own entries to the dictionary. Email Address: info@12manage. In addition to the dictionary. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. This site is a formidable resource. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality. there‟s also a management news section giving links to all the latest management Page 8 of 107 Get the MTL Experience! . It‟s like an internet in an internet just for managers.Manage. I thought it was because you can translate any page into any one of 12 languages (including Arabic. At first. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”.managetrainlearn. a list of courses being run (to which you can add your own). and Korean).com www. and a forum. Japanese. Chinese. Site Home Address: http://www. At its core is an A to Z dictionary of management methods. Learn! 2010 2. When I last looked there were over 1500 easy-to-access entries. models and theory.

Click.managetrainlearn.html to the site address)  massive list of resource references.html. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features.Manage. Site Home Address: Email: info@abetterworkplace. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”). Daniel lists the things you shouldn‟t say at work. or trendy. but it is full of great content for anyone interested in making their workplace a better Page 9 of 107 Get the MTL Experience! .abetterworkplace. “Nature‟s Leadership Lessons”. describe_coworkers. tips. colourful. (my pick of which is the phrase: “That is so not going to happen”). Then there are toolkit. It‟s not fancy. Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add dontsayit. Where to start? Well. and dysfirmations. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. Learn! 2010 3. and tools sections. and “Measuring the Mirth”. there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”.com www. senseless acts of immaturity (eg “Skip rather than walk”). Page 10 of 107 Get the MTL Experience! .Manage. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. I know that I am linguistic and so was curious to see whether the test would come out right. Intra-personal. The questions are all straightforward. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. www. Learn! 2010 4. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed. Musical. Click. (Linguistic. Bodily. Site Home Address: http://www.acceleratedlearning. It did! Summary of Free Resources:  learning style profile. and Naturalistic). Mathematical. Accelerated Learning Free Learning Styles Test This is a lovely Email Address: als@acceleratedlearning.managetrainlearn.

did you know that the base of this huge structure is only 7 inches from being a perfect square?). and Interpersonal Email Address: sales@accel-team. and employee development.Manage. They include Time utilization. Site Home Address: http://www. Learn! 2010 5. plus some well-presented explanations of time management.accel-team.managetrainlearn. Machine utilization. Space utilization. Click. (For example. One thing that‟s a bit different here is a set of www. self-appraisal. motivation. and Page 11 of 107 Get the MTL Experience! . Summary of Free Resources:  pdf articles on coaching. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation. Then there are detailed features on teambuilding. There‟s a history of employee productivity that will take you all the way back to the Pyramids. Accel-Team Advancing Employee Productivity There are some nice features on this site.

“From now on.managetrainlearn. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles.” I like the concept that management trainers and management training should be kind. tenacity. Here Brent makes the point that. Learn! 2010 6. unlike management which involves simply the care and feeding of the organisational elephant. For me. Yes.actionleadership. And to cultivate that perspective you need kindness. Site Home Address: www. And that‟s why I think I like Brent Filson. Page 12 of 107 Get the MTL Experience! . skills. leadership makes the elephant jump. and leadership abilities. Email Address: brent@actionleadership.Manage. He goes on. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t. see every leadership challenge as a way of having people increase their knowledge. Summary of Free Resources:  insightful leadership articles. It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance. I‟m not too sure exactly why I like his writing. I‟d willingly jump through hoops if he asked me.

Learn! 2010 Page 13 of 107 Get the MTL Experience! .com Email Address: webmaster@aimmconsult. Then you score yourself. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your www. You‟re offered some examples of “always doing” this. and Conveying Credibility. which are great starting points for further self-development. Motivation. or “rarely doing” this.aimmconsult. Click. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other areas. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. Site Home Address: http://www. The final score will give you a feedback on areas such as Delegation.Manage.managetrainlearn.

com Email Address: info@allbusiness. And sure enough there it was. One in a million. blogs. that‟s one million!) Page 14 of 107 Get the MTL Experience! .managetrainlearn. Click.Manage. There‟s advice on managing every aspect of your business. Site Home Address: www. One that particularly caught my eye was a search directory of over 700 business publications containing over one million (yep. There‟s everything you could possibly need to help you run an efficient business. including employment and HR and business plans. Learn! 2010 8. All Business Champions of Small Business This is an amazing site for anyone running a small business. There are news reports. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. many of the products on the site are only available through purchase. guides and tips. Of course. but there is a huge amount of free material. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six months.allbusiness.

com Page 15 of 107 Get the MTL Experience! . partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun). name or www. there‟s a useful search button that allows you to fine-tune your search according to a category. Learn! 2010 Email Address: editor@anecdotage. Anecdotage Famous People. Site Home Address: http://www. or just to entertain friends at the pub.anecdotage. then this is the place to visit. the database came up with 493 stories. aphorisms. illustrate a learning point. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business stories.Manage. He sold over 2 million. How about this one pulled out at random? It‟s about Japanese businessman.managetrainlearn. and amusing stories. When I keyed in “Business”. Click. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. Fortunately. Now. It‟s absolutely crammed with anecdotes. perhaps more than you‟ll ever need to get to grips with. Funny Stories If you‟re looking for an amusing story to add to a presentation.

Click. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. These are: Strategy.Manage. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. Click on a link and you get a diagram with individual lists of do‟s and don‟ts.beabettermanager. showing how learning a skill related to levels of performance. Physical Resources. the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. There are also links to local resources around the www. If you register and log in. Click on any of these and you get a selection of links. and Financial Resources. Learn! 2010 10. Lastly. People. Seize Opportunities. In the same way. Processes. This website is particularly useful for managers in the Page 16 of 107 Get the MTL Experience! .com Email Address: info@beabettermanager. It has 15 questions and delivers immediate feedback. you can build your own personal collection of checklists. Information. It provides a list of industry sectors with links to their Skills Council. Be a Better Manager Solve Problems.managetrainlearn.

it doesn‟t exactly test your comprehension. Click. Learn! 2010 Basic Learning Systems Inc 11. you‟ll find out your reading speed. I made it to 354. Do You Know Your Reading Speed? If you want to find out how quick you read. Of course. a business communications company run by Gloria Pincu. and hey presto.htm to the site address)  weekly business writing tips. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per minute. Site Home Address: http://www.basic-learning.Manage.managetrainlearn. then spare a minute or two for this easy test from Basic Learning Systems Page 17 of 107 Get the MTL Experience! . All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops you. Note where you got Email Address: www. For the record. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest. Email Address: webmail@tomterez. Where people eagerly use their brainpower. Tom‟s aim is to create better Page 18 of 107 Get the MTL Experience! . Imagine the innovative power of such an organization. Where teamwork comes naturally. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. Site Home Address: http://www. to www.betterworkplacenow. Learn! 2010 12. Where kindness rules.” Yea. “value-added”. I‟ll let him take up the story:” Imagine a workplace where everyone is fully engaged. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. Imagine the sense of mission and spirit of fun.Manage.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index. This is a card of 25 squares on which is printed a buzzword eg “empower”.managetrainlearn. just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards. Imagine its ability to attract and retain talent. Imagine its passion for serving customers. to compete. “envision”.

is The History of Training. and still look at. Amongst the goodies are: current training news. But the one feature I remember from years ago when I first came across this www. and performance management. in case you‟re wondering about that title. Don has a big German shepherd dog and a smaller companion.nwlink. Email Address: donclark@nwlink. the art and science of leadership. It‟s still as good as ever. learning. It‟s the best around. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning. definitions of learning terms.Manage. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits Page 19 of 107 Get the MTL Experience! . It‟s a massive resource and a lot of it is original.managetrainlearn. Site Home Address: http://www. leadership and knowledge. By the way. the learning process. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. Summary of Free Resources:  a massive resource on performance.

why mobile phone shop staff don‟t use desks. and The Business World. So. There are 7 topic areas: Ask Our Experts. Parenting Advice.managetrainlearn. Learn! 2010 14. Gender Differences. The Basics. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new Email Address: janem@bodylanguageexpert. Click. in one tour of this site. Personal Interaction. Practical Applications.bodylanguageexpert. and friendly gesture. relaxed stance. I learnt how to use my body language at job interviews. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. and how to convey sincerity and warmth with my face and www. Cue: open Page 20 of 107 Get the MTL Experience! .

brain teasers. brain Page 21 of 107 Get the MTL Experience! . a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head).managetrainlearn.Manage. Learn! 2010 Email Address: webmaster@positscience. illusions. quiz. It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. There‟s a weekly brain bender to test your knowledge (which I got wrong!). You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. the thing that always draws me back to this site is its collection of Brain Teasers. to be honest. Brain Connection Brain Buzz This is a fabulous site on everything to do with the www. A to Z glossary  animations  free half hour online course. Sound Sequence or Dunk Tank. Site Home Address: http://brainconnection. and a set of 29 images that dissect the brain as if you were there with a scalpel! But. such as why you conceive a word in one part of your brain and utter it from another. You can play Bumper Cows.positscience. Click. Then you can view nicely-designed animations which uncover what goes on in your brain.

Click. Email Address: ac@alanchapman. It has all the familiar.managetrainlearn. this is all free. McGregor and McLelland. and Aesop‟s fables. explaining how to read personality from your handwriting. induction training checklists. management and business. models like those from Maslow. Where Alan got the time from to produce all this beats me. Site Home Address: http://www. And templates of resignation Page 22 of 107 Get the MTL Experience! . a glossary of training terms. Shall I go on? I‟ve barely scratched the surface. multiple intelligence tests  training models  and much more too numerous to mention. Learn! 2010 16. feedback forms. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. It even has a graphology test.Manage. There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. and not so familiar. the tree swing cartoons.businessballs. But while others charge for a fraction of what‟s here. appraisal forms. So just go and enjoy it! Summary of Free Resources:  teambuilding www. It‟s absolutely huge and covers everything you could ever need on training. exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles. time management planners.

and Transportation. The free professional trade magazines on offer include: Human Resource Executive. Presentations. Corporate Meetings and Incentives.Manage. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management articles. as well as in categories such as Education. Click. Learn! 2010 It comes from Business Training Media who offer onsite courses and a big catalogue of training materials. Site Home Address: http://www. Call Centre. and The Deal. A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. Page 23 of 107 Get the MTL Experience! . Email Address: info@business-marketing.

Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly Email Address: enquire@businesssimplification. Yet there is one hidden area of cost which has rarely been addressed: and a set of paperclip templates to keep the campaign fresh in your mind. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers. This is what David says: “Cost reduction has been a central focus in most businesses for many years now. Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying business. a Make It Simple poster.” When you register here you get a free toolkit including a meeting planner. Learn! 2010 18. a busy manager‟s complexity Page 24 of 107 Get the MTL Experience! . The only way to deal with it is to focus more effort on www.Manage. Site Home Address: Click.

Click. David Straker. and business articles.Manage. and thirdly a teacher who loves to pass on the aha‟s of what he knows. No need to apologise. David apologises that his creations are done in his spare time. principles. You‟re what the web‟s all about. Feel and Do I am full of admiration for the author of this site. he is first a learning junkie. techniques. Believe. second. quality toolbook. The sites include: changing www. David. They probably account for over 3500 web pages of industrialstrength knowledge. Learn! 2010 Email Address: Page 25 of 107 Get the MTL Experience! .changingminds. improvement encyclopaedia. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. In David‟s own words. creating minds. hooked on the thrill of discovery. and explanations. Site Home Address: http://www. an engineer who needs to connect theory to practice. Changing Minds How We Change What Others Think. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of disciplines.managetrainlearn.

As Sidhartha says. ideas and resources. Each is a goldmine of information.citehr. General. There are 7 networks – Finance. use it well!” Summary of Free Resources:  massive network of management. Citehr Improving Organisations The CiteMan network is one of my favourite resources. and Sales/Marketing.managetrainlearn. Operations. Site Home Address: http://www. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. “everything is available to everyone at no charge. HR. The network now has hundreds of thousands of members from India where it is based to every corner of the world.Manage.000 downloadable resources. It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management. and Page 26 of 107 Get the MTL Experience! .com/ Email Address: info@citehr. Click. Learn! 2010 20. Legal. When I last looked there were over www.

One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long list. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. Learn! 2010 21.coaching2grow.Manage. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers. you can make notes on your thoughts and plans in a Personal Growth Workbook. Click. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading Page 27 of 107 Get the MTL Experience! .com www. They range from Feedback to Musts and Shoulds and Enemy No 1. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change. and Influencing a tough boss. As you work your way through the topics. Working with difficult colleagues.managetrainlearn. Managing yourself Email Address: info@coaching2grow. You can use it as a standalone coaching tool or as a supplement to working with a live coach.

In a short visit. I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. that people in Poland are the most satisfied with customer service. and that lengthy waiting times are still the top frustration of customers. Tests. There‟s one of the biggest lists of customer service articles I‟ve Page 28 of 107 Get the MTL Experience! . articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Email Address: info@customerservicemanager. there‟s a great free magazine and technical document subscription service with 16 products offered. And a series of useful aids. Click. Learn! 2010 22. reviews. There are tons of great information on this site. Surveys.customerservicemanager. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: http://www. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. What else? Well.Manage. such as Customer Service Job Descriptions. and www.managetrainlearn.

who‟s put together a library of video programmes on customer service. you‟ll find 16 free previews of the Page 29 of 107 Get the MTL Experience! www. and “From Curt to Courteous”. Customer Service Training Deliver Today. perhaps? No. to the point. Amongst my favourites are: “Exploring the Rudeness Matrix”. it‟s a smashing site run by Nancy Friedman. Summary of Free Resources:  newsletter  video previews.managetrainlearn. seriously.Manage. Where you come when you‟re sick of customers. Learn! 2010 23. They‟re all hard-hitting. and expertly presented by Nancy herself. Email Address: info@telephonedoctor. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. “Five Forbidden Phrases”. Site Home Address: http://www. On the link below.

through Communications Skills. Here‟s an example of what you‟ll face in one of the set. Procrastination and Type “A” Personality tests. The preamble explains: This test assesses your locus of control orientation and your attribution style. Site Home Address: http://health. you can succeed no matter what”. to Perfectionism. (They‟re all taken from the Queendom site. so if you want more of the same.managetrainlearn. ranging from Your Anger profile. Now off you go! Summary of Free Resources:  free personality tests." There are 10 statements with which you strongly disagree. Click. partially agree/disagree.Manage. pop over there). Learn! 2010 24. Discovery Health Channel A Test of Your Communications Skills If you‟re into self-assessments. or strongly agree.discovery. the Locus of Control and Arbitration www. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals. here‟s a true feast. "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation). Page 30 of 107 Get the MTL Experience! . You can get 31 free Basic Personality tests on this site.html Email Address: info@discovery.

Lazy8 Ledger. so a good free course on all things accounting is right up my street. As well as viewing this free course. you can also sign up for Dave‟s other courses (eg Special Journals. He has a nice friendly. Big E-Z‟s free trial version. Checkmate www. Dave Marshall‟s Bookkeeping course fits the bill nicely. There‟s another great free service that Dave offers: links to free business software. covering stuff like Debits and Credits. You‟ll find links to the Open Office suite of programmes. reassuring and conversational style. Acemoney Lite. Site Home Address: http://www. There are 7 lessons in the course. I don‟t feel I‟m being talked down to and there‟s no jargon.managetrainlearn. The General Ledger and Journals. and Merchandise Inventory) as a guest and get the first lessons free. Onestep Email Address: info@dwmbeancounter.Manage. Learn! 2010 25.dwmbeancounter. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. and Financial Statements. Click. Payroll. and many Page 31 of 107 Get the MTL Experience! .

Site Home Address: http://www. It‟s an astonishing testimony to an inspiring leader.managetrainlearn. as in the annual statement to the board. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. it‟s a great template for a superb Page 32 of 107 Get the MTL Experience! . (check out the almost imperceptible presentation techniques that are used). and it‟s a unique learning experience. Click. as in the awards presentation or retirement bash. Learn! 2010 Easy Training 26. It‟ll have you smiling to yourself one minute and nodding in agreement the next. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. It works on many levels. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York).easytraining. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation Email Address: info@easytraining. or the procedural.Manage. (You guessed: I like it!) Just read it.

managetrainlearn. and some really inspiring articles. There are empowering stories. It‟s all about empowerment (aka positivity). Site Home Address: http://www. But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the USA. www. Now. Click. Free Empowerment Chats This is an uplifting site that should put you in a good mood. a huge collection of positive news stories. Learn! 2010 Empowering Messages Page 33 of 107 Get the MTL Experience! . there‟s no hope for you! Summary of Free Resources:  audio messages. if that doesn‟t brighten your Email Address: zev@empoweringmessages.Manage.empoweringmessages. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”.

from raising money to taking time off. there‟s an A to Z encyclopaedia of small business terms. There are ideas galore on what kind of business to make money in. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. there‟s heaps of it here. from home-based businesses to franchises. For a start.managetrainlearn. As the title www. there‟s everything you could possibly need to know on starting a business. from finding an attorney to engaging new staff. and magazine. Click. As if all that weren‟t enough.Manage. Learn! 2010 Email Address: feedback@entrepreneur.entrepreneur. features. And there‟s a hand-holding guide to managing and growing your Page 34 of 107 Get the MTL Experience! . Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. Site Home Address: http://www. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after.

com Page 35 of 107 Get the MTL Experience! . Site Home Address: http://www. bios of famous entrepreneurs. Click. and www.evancarmichael.Manage. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. training. On this site. articles. Learn! 2010 Email Address: info@evancarmichael. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others.managetrainlearn. there were 348 items. advice. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group. At the start of the year. These include videos. and a page of unique resources supplied by contributing experts. you‟ll find a treasure-trove of resources for entrepreneurs. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. this is the site for you.

or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse.managetrainlearn. which he calls: “your premier resource for sharpening your negotiating skills”. including a test of your negotiating style. Learn! 2010 30. Site Home Address: http://www. Everyone Negotiates YIKES . There are lots of free resources here on negotiating. It‟s not hard to see Page 36 of 107 Get the MTL Experience! . for instance.everyonenegotiates. and incisive www. Summary of Free Resources:  articles. Click. a monthly Email Address: info@pbsconsulting. But what caught my eye was his list of over 60 short sharp negotiating gambits. Who. They‟ll catch your attention too because they‟re very much to the point and memorable. newsletters and collection of negotiation gambits  negotiating style self-assessment. If these gambits don‟t turn you into a powerful deal-maker. would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent.You’ve Got To Be Kidding This is Peter Barron Starks‟ site.Manage. I‟ll eat my hat.

After the first part which is an www.Manage. friendly style are easy to read and easy to absorb.managetrainlearn. you get “Making Things Happen”. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”.executivecoachingstudio. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean McPheat. Learn! 2010 31. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. newsletter  email course for Page 37 of 107 Get the MTL Experience! .com Email Address: sean@executivecoachingstudio. Click. Site Home Address: http://www. Beats those long journeys to training courses! Summary of Free Resources:  articles. then “Great Communication Skills are Part of the Top Executive‟s Armoury”.

making appointments. you get advice on: negotiating tactics. what to wear. this site is an essential companion to your airline tickets. and conversational do‟s and don‟ts.executiveplanet. and etiquette. Learn! 2010 32. you‟ll get advice from an expert along with facts about www. Plus for each country.Manage. Site Home Address: http://www. Click. The site works like a wiki. suitcase. Its main feature is a guide to business culture when negotiating in 49 different countries. meaning you can register and update articles. For each country. how to address Email Address: Page 38 of 107 Get the MTL Experience! .managetrainlearn. entertaining. and hotel booking. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. culture. Executive Planet Cross-cultural Training If you do business around the world.

Site Home Address: http://www.000 authors (also probably growing all the time). Click. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites. Goal Setting. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site. For me. Time Management. run by Christopher Knight. Learn! 2010 Email Address: info@ezinearticles. Negotiation. and Top 10 Tips. It reviews everything that it archives which means you‟ll get only good stuff. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. including: Customer Service. Communication. In the Self-Improvement section. It has over 100. Motivation. Presentation.ezinearticles. And over 25. In the business section. Coaching. The list just goes on and on. Here are a couple of statistics. This site is mind-bogglingly massive. there are all the categories you could wish for if you are looking to extend or update your knowledge. you‟ll find Leadership.000 articles (and probably growing all the time). the best article directory by far is Ezine Articles. and Creativity. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head Page 39 of 107 Get the MTL Experience! . Change Management.Manage. Teambuilding.

com www.fastcompany.Manage. of course. Learn! 2010 34. All in Page 40 of 107 Get the MTL Experience! . The one I like most is Fast Take. Essentially. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows. Site Home Address: http://www. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future.managetrainlearn. Then. You can also browse their massive archive of past copies. But that‟s nowhere near all they do. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. you can subscribe to some very useful newsletters. Click. Fast Company How Smart People Work Fast Company is one of the original business information websites. But on the site you can see the current edition for free and read selected articles. a directory of businesses in your area (States only unfortunately). Fast Company is a monthly business print magazine that you can subscribe to. For a start. a fast feast. which is a weekly roundup from the Web. mine‟s not there) and Top 10 Bosses From Hell. For those of us too busy to spend every day Email Address: pr@fastcompany.

uk www. I clicked on just one of their 25 categories. Click.fenman. you‟d have a huge library of valuable material. and an exercise on identifying employees with talent. They are now a formidable presence on the That took me to a page with 8 big products of which I was able to download samples from 4. As an example. Site Home Address: http://www. There‟s so much information that if you downloaded everything that‟s available. Selection and Induction. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free Email Address: service@fenman.managetrainlearn. Recruitment.Manage. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. called Danger – Talent Zombies! Thank you. Learn! 2010 35. Fenman! Summary of Free Resources:  huge range of training products with many free samples. an Induction Toolkit. How to run an Assessment Centre. this is what I Page 41 of 107 Get the MTL Experience! .

how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are original. Just pop on over and try them for yourself. For example. I won‟t tell you what you have to do in these games (they‟re far too complicated).managetrainlearn. Click. Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. Page 42 of 107 Get the MTL Experience! . Learn! 2010 36. First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them.firststepstraining.Manage. Site Home Address: http://www. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across Email Address: rbenson@firststepstraining.

Site Home Address: http://www. Click. You can try out all of the categories if you have Flash installed. There are 6 categories of games: Video games.Manage. I then got to choose who I wanted to be and who to play against and the game started. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games. I scored quite well and I certainly learnt. and Phone games.managetrainlearn. Multiplayer www. audio. The questions are the usual range of multiple choice and true or false but the graphics.games2train. Quiz shows. and design makes you really believe you‟re on a TV quiz show. Certification games. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing Email Address: info@games2train. I gave Quiz show a go and chose Sexual Harassment as my Page 43 of 107 Get the MTL Experience! . Learn! 2010 37. Flash games.

Manage. and interesting time management quotes. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. and research on time management. some research into the top time wasters. That‟s. if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  Email Address: mark@getmoredone. sleep and TV and so on. here‟s one from Pace Productivity. of course.managetrainlearn. Click. When you‟ve allocated your weekly hours. In addition to the time tabulator. You can also enter your ideal profile to see where you want to be. the site offers 10 time tamer tips. you can see a pie chart of how well you do compared to others. Site Home Address: http://www. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. to www. Page 44 of 107 Get the MTL Experience! . Learn! 2010 38. Page 45 of 107 Get the MTL Experience! . Click.html Email Address: news@hbs. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J. and Hugh Hefner. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. but most people will recognize people like Elizabeth Arden. Clarence Birdseye. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business www. There are brief but fascinating bios of each leader. For non-Americans.hbs.managetrainlearn. there will be some unfamiliar names on the list. Gilbert Colgate. Site Home Address: Did you know. Learn! 2010 Harvard Business School 39. for example.

he‟s just a great writer. If you want to know what I mean. Click.managetrainlearn. For a start. Or how about “Say thanks before it‟s just a memory”. It‟s just that he tells such a good story. But I keep a special place for Harvey Mackay. www. There‟s “The heart of education is the education of the heart”. (Harvey knows we‟re all curious deep down). And then he draws some universal truths out of these stories that help us take home the message. Enjoy! Summary of Free Resources:  management articles. read the articles on this website. You just have to read his stuff. I reckon you‟ll learn a lot from this Page 46 of 107 Get the MTL Experience! . And he packs a big message in the shortest possible Email Address: harvey@mackay.Manage. Many of these articles kick off with fascinating stories of successful business leaders or managers. the headings of these articles are immediately grabbable. Yep. Learn! 2010 40. Then there‟s the content. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites. Or “Some squares are really sharp”. Site Home Address: http://www. just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above).mackay.

My Name is Scott website. Click. There are over 700 of Email Address: scott@hellomynameisscott.Manage. He‟s already got a great present! OK. My Name Is Scott Stick Yourself Out There In my review of this site. (Apparently. Hello. but he has already written 7 books. One of them is the idea that you shouldn‟t create customers. you should create Page 47 of 107 Get the MTL Experience! . launched his own interactive TV. has a suite of websites. is a regular columnist. If you can‟t get enough of Scott on this site. Here you‟ll find what must be the biggest selection of articles related to Approachability www. And then I realised that this isn‟t true. he also has a nametag tattooed on his chest. I was going to say that a great future awaits Scott Ginsberg. Many of Scott‟s themes really chime with me.hellomynameisscott. Scott is still young. take a look at his other video site and consultancy site. Learn! 2010 41. It underlies his Hello.) The theme behind Scott‟s ideas is Approachability. Another is his comfort around using modern technology to build customer relations. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. and has made a brand out of a nametag.

com Page 48 of 107 Get the MTL Experience! . thinking skills to job satisfaction) and some general knowledge tests. (from training needs to climate. use it. news and jobs) are a wide set of personality tests. a range of audits. Learn! 2010 42.Manage. links. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. Wherever you are. Amongst the many free goodies on offer here (along with the articles. forum. a wide range of managerial tests (eg Manager in a Fix).com Email Address: query@humanlinks.humanlinks. Summary of Free Resources:  management articles  tests  forum. Click.managetrainlearn. Site Home Address: www.

then you‟re in for a great treat.about. Summary of Free Resources:  Learning style profile  Free policy samples. As with all About sites. Click. Employing People.managetrainlearn. here including “Recruit and Hire the Best”. Site Home Address: http://humanresources. and the latest updates. Throughout the channel. there are free 5-week email Email Address: Page 49 of 107 Get the MTL Experience! . and Success at Work. checklists and forms  Interview tips  Job descriptions  Free email classes. Employee Recognition. there are links to the most popular sections. Performance Management. Managing People. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept.about. Susan takes you through 4 main areas: HR Basics. To help you through this wealth of material. They start with 19th Century History and end up with Zoology. Motivation. Learn! 2010 Human Resources About… 43. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. you‟ll find topics on Change Management. Management/Leadership. Communications. the “must reads”. and Teambuilding. On the way they tackle Human Resources with guide Susan Heathfield.

com Page 50 of 107 Get the MTL Experience! . Click. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. you can become a member of the institute and learn about the institute‟s history and purpose. my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. For a flavour of each of these. a Bullshine generator for producing management speak.managetrainlearn. There‟s a swipe at management models. black-spotted pigeonfoot!” Odd. roll of honour and list of “bored” members. ISMS Babel translator  carparktivity stickers.Manage.htm Email Address: Isms2002@btinternet. here‟s my favourite cliché: “He was in and out like a yo-yo”. There‟s a coat of arms (motto: Back to Quo Vadis). albeit with a serious www. thou plump. The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. but great fun. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief. a list of hilarious workplace clichés. ISMS curser. and my favourite pirate curse: “What care I.btinternet. Learn! 2010 44. For example. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say. Site Home Address: http://www. Summary of Free Resources:  bullshine

For a start. Learn! 2010 45. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership quotes. articles and a Email Address: comments@leadershipnow. The other valuable feature is a reading room where you can read excerpts from some of the best management books around.leadershipnow. www. Site Home Address: http://www.managetrainlearn. Take a daily dip.Manage. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”. This is a series of short one-minute reads on leadership Page 51 of 107 Get the MTL Experience! . there‟s a feature called Leadership Minute. Summary of Free Resources:  leadership articles  newsletter  book excerpts. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. But there are 2 features that make this site just a little bit different.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Manage, Click, Learn! 2010



Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Manage, Click, Learn! 2010


Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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com www. You start with an introduction and a set of links to outside sites. Site Home Address: Page 55 of 107 Get the MTL Experience! . a true management help. Then you move through Icebreakers and Group Matters. And it‟s hard to argue with that.) Let‟s see what happens when you explore one topic. It covers everything in business from A. I was astounded then and still am now. (By the way.managetrainlearn. to General Resources and Related Library Links. Click. say Group Skills. it has a bias towards non-profit organisations. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. Carter McNamara. Summary of Free Resources:  encyclopaedia of management. highly integrated library of management material”. well V. Learn! 2010 49.Manage. the work of one man. Volunteers. Carter calls the site a “complete. It‟s a real web of information.managementhelp. And of course when you go elsewhere you have other links to explore. to Z. There doesn‟t appear to be anything left out. It‟s an amazing resource. Advertising and Email Address: jalnes@mapfornonprofits.

Then there‟s an A to Z glossary of management terms. Where to begin? Well. For devilment. Site Home Address: http://www. To Manage Divine This is nothing short of a management supersite.managetrainlearn. Culture. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. I selected “Q” and got “Quick Ratio” and “Quality of Work”. Motivation and so Page 56 of 107 Get the MTL Experience! . There are also links to universities. As a bonus. Email Address: admin@managerwise. To Manage Divine”) and hand it out to your delegates on your next training course. management publications. portals. The one I checked on Motivation has some really well-chosen subjects. neatly categorised into sections such as Coaching. Learn! 2010 50. business schools. there‟s a massive collection of articles in the Knowledge Bank. www. you can buy the T-shirt with that slogan on (“To Work Is Human. Manager Wise To Work is Human. Summary of Free Resources:  massive collection of management articles  glossary of management terms.Manage. and employment law sites around the world.

Time Management and Training Skills. Step-by-Step pocketbook guides. Site Home Address: http://www. They range from Appraisal and Assertiveness to Teambuilding. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. MTL provides a range of online products. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development. Manuals for Trainers. Thinking Page 57 of 107 Get the MTL Experience! .com www. To help you and your organisation learn these skills.managetrainlearn.managetrainlearn. ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site.Manage. and a library of free e-books. Click. including E-learning courses. 1-day Course Plans. Learn! 2010 51. You can download free evaluation versions of all these products from the site and enjoy them without limit at your Email Address: eric@managetrainlearn.

For example.Manage. Learn! 2010 52. the best bit is. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 Page 58 of 107 Get the MTL Experience! .” It‟s a nice way to do some useful self-improvement each day and. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. and the affirmation for the day was “I act with purposeful awareness of equanimity and balance.managetrainlearn.mhmail. it‟s free. Site Home Address: Email Address: mhmail@earthlink. When I www. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. the theme was Balance. in the week I checked it out. Click. Other resources on this site include Jeanie‟s guided meditation tapes.

and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course. open up your mind. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. an optimal state of being in which your right and left brains are working together and you are in a state of total. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva. Learn! 2010 53. pull creative ideas out of thin air. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”.managetrainlearn. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness. Click. Site Home Address: http://www. creative and deep relaxation.silvaultramindsystem.Manage. Go on. Plus. founder of the Mind Power System. This programme shows you how to reach the alpha level of relaxation. and accelerate your own Email Address: Page 59 of 107 Get the MTL Experience! . The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full potential. this is the site to come to.

000. Learn! 2010 54. There is also a members‟ area. instantly available Each year. Mind Tools Online management and leadership training.Manage. Here you can learn hundreds of essential management Page 60 of 107 Get the MTL Experience! . interviews with experts. helps more than 10. and a www. called Career Excellence Club.managetrainlearn. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook.mindtools. Click. for access to all the materials. free of charge. Site Home Address: http://www. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter.000 visitors learn the essential skills they need for an excellent Email Address: info@mindtools.

mit. What you‟ll get on this course is a syllabus. Site Home Address: http://www. both in pdf. There are some 34 departments ranging from Aeronautics to Writing Page 61 of 107 Get the MTL Experience! . Learn! 2010 Email Address: info@ocw. lecture notes and assignments. Let‟s take as an example “Practical Leadership”. obviously. here are the results: MIT Opencourseware. What you don‟t www. The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. Now a few years on. Listening to the Customer. Programmes are courses run in any particular Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s resources. You could be a trainer and use the plan as a structure for your own courses. Negotiations and Conflict Resolution. Click. is the actual lessons. reading references. It‟s up to you. Or you could use the references as the basis for your own self-paced learning. It‟s up to you how you might use this information. This is how it works. calendar. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world. and Communications for Management.ocw.Manage. Other programmes of interest to managers are: Advanced Managerial Communication. the Massachusetts Institute of Technology made newspaper headlines.

Considering what you‟d pay to hear either of these two speakers in person. the free mp3 I got was Bob Proctor and Jim Rohn talking about Email Address: info@mp3motivators. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen. Site Home Address: http://www.Manage.mp3motivators. It lasts all of 25. The free gift offered on the site comes when you recommend the site to a friend. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers. When I did this. Learn! 2010 Page 62 of 107 Get the MTL Experience! . Click.managetrainlearn.45 minutes and can be played straight from your PC or an mp3 player.

org/sbot/toolkit/ Page 63 of 107 Get the MTL Experience! .nsba.Manage. Click.html Email Address: itte@nbsa. the lessons have universal appeal to managers and leaders in any organisation. There‟s good stuff on the qualities that make up a leader. and quite a big section on dealing with conflict. National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme. Site Home Address: http://www. Although it‟s aimed at school governing bodies. Learn! 2010 57. the different ways to communicate. Maybe they have something in mind? Summary of Free Resources:  leadership www.

Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk to.Manage. All the questions are case studies. which is quite Page 64 of 107 Get the MTL Experience! . you get the correct versions and a rationale. Learn! 2010 Negotiation Enterprises 58. Click.sabonline. How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer. Site Home Address: Email Address: info@sabonline. After submitting your answers. Summary of Free Resources:  negotiating skills test.

com Email Address: www. Page 65 of 107 Get the MTL Experience! . Site Home Address: http://www. Two entries are currently topping the list. It‟s absolutely massive. And it‟s all the work of one man. in which King Solomon had to choose between two women who claimed to be the mother of a baby boy. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. John Baker. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Negotiation.managetrainlearn. The first was what John calls the King Solomon Maternal Claims Dispute.negotiatormagazine. There‟s no fee so it‟s a resource you can wander around at will. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web. Learn! 2010 Negotiator Magazine 59. in which these two men doubled the size of the USA overnight for the price of $15 million. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803.Manage.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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then you don‟t need training. and if this wasn‟t enough. It‟s a great resource and they offer a Free Trial for 15 Everything I saw was superbly written and presented. if you‟re a manager who‟s stuck. or under pressure (OK. who isn‟t?). Page 69 of 107 Get the MTL Experience! . This enables you to access the full version and wander all over the place. Empowerment to Violence and Aggression. using their search facility or just going where the mood takes you. overwhelmed. Learn! 2010 63. A nice touch was also that you can bookmark pages and add your own notes. the portal is offered free to charities. Click. You need answers. Everything possible is included from 360 Degree Assessments to Diversity. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on Email Address: enquiries@peoplealchemy. Oh.peoplealchemy. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. making mistakes.

la. And others mix numbers and letters as in the “Is it 13 or B?” picture. and the facing vases/faces. www. Others use the Necker cube. And you can use them in a wide range of change programmes as great icebreakers. some of the links are now dead). Summary of Free Resources:  optical illusions. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. or quick power learning interludes. being rather Page 70 of 107 Get the MTL Experience! . Some trainers use the famous “old hag-young queen” image.htm Email Address: Acp103@psu. Site Home Address: http://psych. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them. They‟re fun to play with or just to work out for yourself. Learn! 2010 64. Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme.psu. the rabbit/duck.managetrainlearn. This site has a huge number of links to different optical illusion sites (though. Email Address: stevemoor@personal-development. neatly arranged in A to Z fashion according to personal development www. There are nearly 250 articles to choose from. Learn! 2010 Personal Development 65. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software. steer right through Learning and Leaders. Click. So we start with Page 71 of 107 Get the MTL Experience! . then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site. As an example of the folksy nature of these writings. Say goodnight. move on to Change and Complaints. and end up with Wisdom Words and Worry. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods).Manage. Aaah. Site Home Address: http://www.

and Making Money. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. Learn! 2010 66. Creating Wealth. Oh. Kodiak.” Philip shares a lot of his philosophy and ideas on this website of his. He does things that bring him joy and contribute value to others. Click. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter Page 72 of 107 Get the MTL Experience! . audio tapes and top 10 lists.Manage. Site Home Address: http://philiphumbert. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of www. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional sense. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002. The free goodies include 3 free e-books: Goal-Setting Email Address: coach@philiphumbert. Personal Eco-Systems. and I also like Philip because the most important stuff on his bio is his dog.

a free 7 Eternal Laws CD. Site Home Address: Page 73 of 107 Get the MTL Experience! . In addition. Now if none of these don‟t put you on cloud nine. including some classic self-improvement Email Address: info@positive-club. Learn! 2010 67.positive-club. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement. then this site will shower you with great motivational literature. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. All www. there‟s a lovely relaxing slideshow from Kahlil Gibran. And many more besides.Manage. and a massive dictionary of self-affirming quotations from Abundance through to Youth. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. a really neat little positive boost trick that only a computer can deliver. Click.managetrainlearn.

uk www. Topics include What to Wear and Dealing with Investors. and “The Future of the Pork Sausage Market”.managetrainlearn. There are also quick links to the free Powerpoint viewer and trial version of the real thing. funerals and retirements. Learn! 2010 Presentation Helper Page 74 of 107 Get the MTL Experience! . there‟s some great advice on how to deliver your presentation. Site Home Address: a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. And lastly. conversational style. Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips.Manage. told in an easy-to-read. Click.presentationhelper. and a template builder. first off. seasonal. “Ancient Egyptian Mummification” Email Address: editor2007@presentationhelper. Then there‟s a range of free excellent Powerpoint templates under different headings such as business. Next. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite. Where to begin? Well. Email Address: customer_service@provenmodels. you can browse the model book.managetrainlearn. descriptions. You can add your own comments. Summary of Free Resources:  Collection of management models Site Home Address: http://www. and references. Theory X and Y. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. the author name. Click. and Fayol‟s 14 Principles of Management. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. Learn! 2010 Page 75 of 107 Get the MTL Experience! . it can also be of value to those who want to develop their knowledge of management ideas. The models themselves are displayed graphically with details of their characteristics. Alternatively. or the topic. pros and www. It comprises a collection of 64 models which can be accessed be a search of the model name.

but as the name of his bestselling book.managetrainlearn. Site Home Address: http://www. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. Everything he touches seems to turn to gold. Click. that‟s the person I‟ll always think he is. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). These will really motivate you as you walk or drive along. The chief free resource on this site is a collection of audio Email Address: al@robinsharma. Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari. In all there are nearly 40 broadcasts in the archive. Learn! 2010 www. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development Page 76 of 107 Get the MTL Experience! .

com Page 77 of 107 Get the MTL Experience! . Learn! 2010 71. Plus. Summary of Free Resources:  audio and video excerpts  articles on negotiating.Manage. and “Money is not as important as you think”. www. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills. Site Home Address: http://www. He‟s practical.rdawson. This site will show you Roger in action both on audio and video. and tells a very good story. entertaining. “Flinching”. including: “Ask For More”.managetrainlearn. you‟ll also get a set of 23 articles on power Email Address: dawsonprod@aol.

Learn! 2010 Ron Kaufman 72.ronkaufman.Manage. Click. There are great videos which will show you why Ron is such a draw when presenting. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. He has two websites: his own at ronkaufman and his customer service college at Up Your Service. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can Email Address: ron@ronkaufman.managetrainlearn. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: http://www. Both sites will give you access to some of Ron‟s excellent free material. He has reached more than 3 million people with his high-energy and high-content Page 78 of 107 Get the MTL Experience! . And. a free Customer Service Training Library. as if this wasn‟t enough.

It‟s run by Jamie Smart who is the author of most of the articles in the tips Page 79 of 107 Get the MTL Experience! . Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook. Learn! 2010 73.managetrainlearn. To get a feel for some of the tips. “Wave goodbye to hesitation”.co. They‟ll enhance your communications and make you a stronger influencer. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP).Manage. Click. Site Home Address: http://www.saladltd. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources www. There are over 80 articles here and they are really one of the best introductions I‟ve come across to NLP. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind).uk Email Address: info@saladltd. and “Power chunking”.co.

Learn! 2010 74. Summary of Free Resources:  Free courses from their website  Free monthly competition. they also run a monthly prize competition with the winners receiving a free Email Address: contact@siliconbeachtraining. share the topic on your social sites. Photoshop. What makes them really outstanding. and Social Media. you can follow up on tags (to see related items).co. www. they offer 13 courses that can be accessed from their website Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. On each of the topics in their courses. To start off.siliconbeachtraining. Click. They care about effective training and that means listening to their clients and course participants. Because they are also promoting their own offline courses.managetrainlearn. or submit a comment of your own. These range from PRINCE2 to Six Sigma. Site Home Address: http://www. as well as more familiar management Page 80 of 107 Get the MTL Experience! . is the range and depth of free resources on their site.

com www. Site Home Address: Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. These include trainer‟s notes. Click. Summary of Free Resources:  Free training resources on exercises. exercises. You get all the instructions along with the item which are usually well-illustrated. Page 81 of 107 Get the MTL Experience! .aspx Email Address: support@skillsconverged.Manage. What makes this more than a training shop.managetrainlearn. slides. A great giveaway for training and learning. is the wealth of free material on offer. all of which can be customised to suit your own particular training needs. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses. These range from energisers and icebreakers to exercises and teambuilders. however. Learn! 2010 75. Skills Converged Training Material on Productivity. games.

stressbusting. advice and tests on stress You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Summary of Free Resources:  Articles. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of stress. And the Directory offers a good set of links to more specialised areas.Manage. meditation. There are really interesting articles. Site Home Address: http://www. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. I liked in particular the idea of “Firebreaks” around your busy day. from Dr Roger Henderson. and Page 82 of 107 Get the MTL Experience! . Learn! 2010 76. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. or via the type of remedy eg a link to another area or www. Click. Send me to the relaxation couch Email Address: info@stressbusting.managetrainlearn. Then there is the Stressbusting channel with a variety of short programmes on relaxation.

coaching courses. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters. But what about the free resources? Well. The focus on this entire site is success. in fact. quotes. Oh. Click. these are pretty amazing. to which you can add your own items. And email www. and I forgot.managetrainlearn. (and who doesn‟t have some kind of desire for their own success?). Learn! 2010 77. Success guaranteed. quotes. Success. and powerwords. Plus audio programmes. Plus a demo of a Life Organizer that plans your personal success.success. software and Your Path to Success If success is important to you in Page 83 of 107 Get the MTL Experience! .bz/ Email Address: info@success. Site Home Address: http://www. then this is the place for you.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. Then there‟s an amazing article directory. For a start you can download a free CD and MP3 of “The Secret”. there‟s a great selection of e-cards that you can send to your contacts too. I think.

and Lifestyle. Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. As an encouragement to participate. Money and Careers. and products. Love and Relationships. adding an article (50). blogs. members can earn user points for all their activity on the site. Mental Health. Click. you can be featured on the site and offered prizes. Spirituality.Manage. Site Home Address: http://www. As a reward for gathering points.managetrainlearn. Health and Fitness. events. It is a resource. The site has 6 areas: Success www. you can develop your own member pages and connect to others through chat. and a place to learn. Learn! 2010 78. You can access experts in each of these areas. instant messaging. including adding an expert page (100 points).com Email Address: webmaster@selfgrowth. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. newsletters. sets of articles.selfgrowth. a Page 84 of 107 Get the MTL Experience! . Once you‟ve registered. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere. or simply daily logging in (5). and discussion boards.

The great thing about the site. probably because the company is located in Utah. and Maintaining Email Address: info@targetedlearning. The assessment now allows you to devise an Action Plan. Click. is the link to the Making a Difference workshop. Being the Expert.Manage. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. Great fun and highly innovative. you get the results which score your responses according to one of the following: Gaining Autonomy. Ensuring Security. Once you‟ve completed the whole set of questions. Targeted Learning Engaging the Collective Genius of People This is a neat little site. it has a landscape website not a down-the-page portrait one. Leading Others.targetedlearning. Fostering Innovation. This is a series of 28 questions about your career objectives and values. Achieving Page 85 of 107 Get the MTL Experience! . I scored highest on Gaining Autonomy which for me was spot-on. And then it uses a mountain background. Serving Others. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop.managetrainlearn. For a start. Learn! 2010 79. www.

Manage. You can take them on your IQ. Site Home Address: Email Address: info@testcafe. Page 86 of 107 Get the MTL Experience! . Testing. on your career choices. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete. Test Café Brain Tests This is one of the best sites around for taking tests.managetrainlearn.testcafe. on time management. Summary of Free Resources:  tests and self-assessments. Click. on teamwork. on www. and on your personality. As an example. Learn! 2010 80.

You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever seen. Let Go”. That‟s not all. detect Page 87 of 107 Get the MTL Experience! . That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. Site Home Address: http://www. or. Learn! 2010 81. Click. about Patti and her Email Address: patti@thechangeagent. The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change.Manage. It‟s in the form of a spy www. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope.thechangeagent. in her words. Summary of Free Resources:  articles on change management.

Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs.theleadershiphub. blogs. videos.Manage. This means that leadership experts and practitioners from all over the world can collaborate with each other. Learn! 2010 82. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. uploading their own video clips. documents on leadership Site Home Address: http://www. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools. messaging each other. Click. Be Inspired. documents and other useful tools to share with the rest of the community.0 tools with members writing their own leadership Page 88 of 107 Get the MTL Experience! . and one I particularly like.managetrainlearn. Disney Leadership. The site is based on Web 2. Some of the groups on the site include: Professional Email Address: www. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. Be Entertained. emailing within the platform.

Manage. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites. and “Fault Tree Analysis” www.” So. if this is your sort of thing. Summary of Free Resources:  articles on quality and improvement. Click.syque. ranging from original Japanese terminology to Six Sigma frameworks. end up with “Z-Chart” and “Zenbara”.com Page 89 of 107 Get the MTL Experience! . “Chumbo Chart”. creatingminds. This one is “a long list of around 400 items. each with a page containing descriptions of tools and terms about improvement and quality.htm Email Address: Site Home Address: http://www. you can start with the “A-O Diagram” and journey through “Bell Curve”. Hats off to David for another amazing encyclopaedic resource. Learn! 2010 The Improvement Encyclopedia 83. and qualitytools (which you‟ll find elsewhere in this book). a companion to changingminds.

through “The Winning Mindset of a True Leader”.com Email Address: victor@thelogicofsuccess. Motivation with Intelligent Content This is Victor Gonzalez‟s site.managetrainlearn. They range from “My First Trophy”. and instructive. conversational. Victor is an American motivational speaker who is very entertaining. direct. a bitter-sweet story of how nobody sees you when you really succeed. and free e-book on success. Click.thelogicofsuccess. Learn! 2010 The Logic of Success 84.Manage. There are 62 of them and they‟re all written the way Victor speaks: highly personal. newsletter. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”. Read and be entertained! Summary of Free Resources:  video excerpts  articles.) What makes the site worth a visit is the special collection of articles on success. Site Home Address: http://www. (You can see him in action on this site in 4 video excerpts. which is summed up as: “never try to win”.com Page 90 of 107 Get the MTL Experience! .com www.

In Email Address: info@reckliesmp. HR. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings.themanager. a Knowledgebase. Site Home Address: http://www. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. Summary of Free Resources:  glossary of management terms  articles galore on management. For a start. Then there are links to Publications. and other categories that will shoot you off to even more resources elsewhere on the Net. Marketing. it has a wonderful glossary. There are Finance. Learn! 2010 85.Manage. Which makes this section alone a great research www. sending you off in all sorts of explorations. and a Daily Knowledge Special. Click. this is as good a place to start as you‟ll find. if you ever need to look something up about Page 91 of 107 Get the MTL Experience! .

Here you‟ll find answers to questions that really bother people at work. “How Can I Combat Tardiness?” and “I Work With A Jerk!”. Learn! 2010 The Workplace Doctors Page 92 of 107 Get the MTL Experience! . such as “Help! I Can‟t Spel”. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace www. Lists to Hang Up at work. Dear Doc… This is an off-beat work-related website run by William Email Address: danvwest@msn. and Tina Rowe. Click. there‟s a very amusing section that includes: some of the crazy things managers say.managetrainlearn. in “Management Without Logic”. In addition. and a comparison between work and prison.workplacedoctors. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say. Site Home Address: http://www. Dan West.Manage.

com Page 93 of 107 Get the MTL Experience! . quizzes. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun. puzzles and guides  training resources. Site Home Address: http://www.  trivia puzzles  email games. And there‟s a lot of free fun training on the site. and e-learning. to name just a www. Learn! 2010 87.Manage. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. eg on facilitator characteristics. for short).com Email Address: thiagi@thiagi. TV game shows. Click.managetrainlearn. Just go and play! Summary of Free Resources:  games. Project Life Cycle. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles.thiagi.

There is also a huge library of management material. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. As you would expect from two such luminaries. Learn! 2010 Thinking Managers Page 94 of 107 Get the MTL Experience! . Heller is the founder of the Email Address: info@thinkingmanagers. consultants and thinkers in their own right. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. and an update on the world‟s top companies. both outstanding writers. there is a Resources section linking to a big database of other sites and companies. Management Today and de Bono is one of the world‟s leading authorities on creative thinking. Finally. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus. Click. Site Home Address: http://www.thinkingmangers.managetrainlearn. a Media Watch which summarises the headlines of the world‟s top business publications. Unusual and original features of the site are various newsfeeds on management topics. there is a wealth of material on this site.

The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life. games. inspire you and wow you with a host of free articles.php/ Email Address: info@tickledbylife. Click. are you tickled by life? Tickledbylife. puzzles.Manage. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In www. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the jokes. Cor. interviews. stories. provoke you. Learn! 2010 89. comments and much more. discussions. Site Home Address: http://tickledbylife. Page 95 of 107 Get the MTL Experience! .com will surprise you.

com www. Tom Antion is a business speaker who also runs a range of seminars on other topics. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations. and has some very interesting ideas and techniques. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more fun and memorable programs”. 336 pages Page 96 of 107 Get the MTL Experience! . Tom Antion Wake ‘Em Up Business Presentations. If you want to inject more pizzazz into your presentations. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. Oh. try it.managetrainlearn. It‟s huge.Manage. Site Home Address: http://www.antion. Click. It‟s printable online reading but if you want to buy the book you can. Learn! 2010 90.htm Email Address: orders@antion.

Peters is a legend in his own lifetime. Have your way with Email Address: info@tompeters. Use them. Click. Plus. Spread them around. or innovation. There are heaps of stuff here. He is far more than a motivational speaker. slides and pdfs on Peters‟ thoughts.Manage. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. from seminars in the States. or the nub of leadership. he shakes up enterprises to re-think what they do. Learn! 2010 91. Site Home Address: http://www. and more.managetrainlearn. when I was just a humble HR manager. For here on Peters‟ site. Tom Peters. You can discover what the great man thinks about interviewing excellence. Brazil. Romania. I used to think. Send them to friends. Years Page 97 of 107 Get the MTL Experience! . Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. But now of course the cost doesn‟t come into it. “Take them. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. or transformational change. or dozens more. the Middle East. Tom implores us to use these www. Spain.

Customer Care. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers. simple to follow and easy to access. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. if you are a UK charity. They also provide consultancy and bespoke services. Communication. Click. seminars and workshops. Plus. Summary of Free Resources:  Samples of training www. Metaphors. As well as this you qualify for a free training pack. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers. Site Home Address: http://www. Lateral thinkers.aspx Email Address: customercare@trainerbubble. and Health and Page 98 of 107 Get the MTL Experience! . leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive.managetrainlearn. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses. whilst remaining affordable. The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. A great training resource. including Business Development. Learn! 2010 92.

com Page 99 of 107 Get the MTL Experience! . if that‟s not enough. and Nutrition. what you want in life and how to consciously transform your life for the better. Plus. Learn! 2010 93. and assertive/unassertive preferences. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development issues. And. Heart www. there are 3 more free courses on Email Address: info@trans4mind.trans4mind. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. And that just scratches the surface. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. For starters. Site Home Address: http://www. Click. stable/unstable.

It‟s like an internet inside an internet. In Email Address: info@valuebasedmanagement. You get what‟s on offer thrown straight in your face.Manage. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of fame. Learn! 2010 94. Site Home Address: http://www.valuebasedmanagement. In just a few minutes. change and culture. organization. and most importantly.. and leadership and Page 100 of 107 Get the MTL Experience! . it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value www.. communication and marketing. valuation and decision making. Nearly every concept on management must be here.managetrainlearn. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory. Click.

tell you. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and Email Address: flemingn@ihug. Neil Fleming.vark-learn. has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. or explain on a diagram?” Once you‟ve answered all the case studies. Read/Write.Manage. Learn! 2010 Vark Learning Styles 95. you‟ll get a page that explains your learning Page 101 of 107 Get the MTL Experience! . Here‟s one of the situations: “You have a problem with your knee. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a www. This site from New Zealander. Site Home Address: http://www. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). Click. Discover Your Learning Style VARK stands for Visual. and Kinaesthetic.managetrainlearn.

Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. whether you‟re working with Email Address: james@wilderdom. you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. I could happily spend hours on this site. And trust activities such as Sherpa Walk and Human Ladder. If you really want to push the boat out. or the local scout troop. Learn! 2010 96.managetrainlearn. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group Page 102 of 107 Get the MTL Experience! . any of which could easily account for half a day‟s training.Manage. Survival On The Moon. activities and exercises. and Nuclear Holocaust. Click. for any experiential learning course. They can be used. corporate managers. For example. there are all the classic teambuilding games such as Lost At Sea. this is a treasure trove of training and if there were such a thing. Site Home Address: http://www. or www. For me. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s resources.wilderdom.

com Email Address: tjohnson@workforceonline.managetrainlearn. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on anything.Manage. and cartoons. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management. a news poll. Then there are all sorts of additional free features. Learn! 2010 www. newsletter. Site Home Address: http://www. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin. Click. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. a forum. topic channels. there were articles. a Dear Workforce agony Page 103 of 107 Get the MTL Experience! . When I last looked.workforceonline.

The original feature that I like about this website is the Vault. Click.Manage. if you‟ve had a problem. Learn! 2010 Email Address: info@workworries. and Office www. Bullying.workworries. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time. Site Home Address: http://www. then so has someone else who now has an answer. There‟s also a discussion forum where you can let off steam. It‟s based on the idea that all workplace problems are caused by people and that. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out.managetrainlearn. There are over 1200 articles and resources to choose from with headings like Bad Bosses. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources. then Work Worries is the place to Page 104 of 107 Get the MTL Experience! .

Policy and Procedures. It‟s a true management library.xageconsulting. Here you‟ll find a huge list of books under different categories such as HRM. Job Analysis. unusually. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. English Brainstormers. an office based in Vietnam. Assessment Centres. Summary of Free Resources:  large collection of e-books Site Home Address: www.managetrainlearn. and The Psychologist‟s Book of Personality Tests. A large number of the books are MBA notes. Titles include: The Definitive Book of Body Language. Don‟t Guess Your Way to Success. The free downloadable library on the site is the real draw. Recruitment. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable solutions. HR Planning. and Teambuilding.Manage. Leadership and Management. It is run by Karen Davies and Gary Malcolm with. Performance Page 105 of 107 Get the MTL Experience! . Click. Learn! 2010 99. Training and Email Address: Karen@xageconsulting.

Click. Zig Ziglar is a motivational speaker and trainer. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. What sets him apart from the rest is that he knows how to stand out. For example.. much like many of the others in this book. and every day there is a new Zig Quote of the Day. Learn! 2010 100. But if you want to find out how to turn yourself into a distinctive brand. Site Home Address: http://www. Fleas and Pump Handles” when you sign up for the newsletter.zigziglar. You don‟t easily forget the name or the clever way in which he uses the name as a brand. then you can‟t do much better than copy Zig. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits.Manage. his short training courses are called Page 106 of 107 Get the MTL Experience! . including a self-talk card and a performance planner. his forum is called Ask Zig!!.com Email Address: info@zigziglar. and all you‟ve got going for you is you. There are a few great free offerings to be found as www.managetrainlearn.

com www. For a very special learning experience. enter our prize This is learning like you always dreamed it could be. visit http:/ww. get instant downloads of FREE Page 107 of 107 Get the MTL Experience! .Manage. visit our website at http://www. Here you can learn about the 20 skills you’ll need for success in the 21st Century.managetrainlearn.managetrainlearn. and much more. subscribe to our weekly newsletter. Click. get your surprise bonus gift. Learn! 2010 Thank you for reading and using this book.managetrainlearn. For more digital publications on management and personal development.