Manage, Click, Learn!


Manage, Click, Learn! 2010
Your indispensable guide to this year’s 100 best learning sites on the Net

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Get the MTL Experience!

Manage, Click, Learn! 2010

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is published with the understanding that the author and the publisher are not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional should be sought. Eric Garner, KSA Training Ltd, individually or corporately, does not accept any responsibility for any liabilities resulting from the actions of any parties involved. You may distribute this e-book freely as long as nothing in it is changed. You may not charge for this e-book.

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Get the MTL Experience!

Manage, Click, Learn! 2010

Introduction Hi! The idea behind this ebook is to give you a quick and easy entry to the wealth of FREE business learning material that‟s available in the year 2010 on this amazing phenomenon we call the Internet. I‟ve selected what I consider to be the best 100 sites on the Internet today for management and personal development, based on one simple criterion: the quality and quantity of FREE material they offer. The material you‟ll discover ranges from something as simple as a personality questionnaire, to something as detailed as a 383page book -full of ideas and advice. If you‟re a manager, trainer, or learner, and you‟re interested in developing your own skills, or those of your team, this book is like falling headfirst into an Aladdin‟s cave. At a rough count, I reckon there‟s over 1000 hours of training and development here. All waiting for you to explore and use. And the great thing is, it‟s all FREE! Of course, my problem has been not on what to include (that was relatively easy) but what to leave out. So, here‟s how you can help. If you know of a great management, training, or learning site that I‟ve missed out, just email me and let me know at my address below. Who knows, together we could produce a 1000-resource book. Now that would be something! Best wishes and good reading, Eric Garner ManageTrainLearn Page 3 of 107 Get the MTL Experience!

Body Language Expert Brain Connection 21 Business Balls 22 Business Marketing 23 31. 30. 33 28. 27. Accelerated Learning 10 5. 20. 1000Ventures 7 2. Anecdotage 15 10. Aimm Consulting 13 8. All Business 14 9. 26. Executive Planet 38 Ezine Articles 39 Fast Company 40 Fenman 41 First Steps Training 42 Games2Train 43 www. Accel-Team 11 6. Big Dog and Little Dog's Bowl of Biscuits 19 14. Executive Coaching Studio 37 32. Basic Learning Systems Inc 17 12. 33. 20 15. Customer Service Training 29 24.Manage. 18 Better Workplace Now Page 4 of 107 Get the MTL Experience! . 34. 37. Learn! 2010 Table of Contents Introduction 3 Table of Contents 4 1. Business Simplification Changing Minds 25 Citehr 26 Coaching2grow 27 22. Click. A Better Workplace 9 4. 12Manage 8 3. Discovery Health Channel 30 25. 21. 16. 24 19. 29.managetrainlearn. Action Leadership 12 7. 36. DWM Beancounter 31 Easy Training 32 Empowering Messages Entrepreneur 34 Evan Carmichael 35 Everyone Negotiates 36 11. 17. Customer Service Manager 28 23. Be a Better Manager 16 18. 35.

National School Board Association 63 www. 54 49. Click. My Name Is Scott Human Links 48 58. Learn! 2010 38. 51. 70. 60. 64 59. 55. 62. 69. Human Resources About… 49 Page 5 of 107 . Negotiation Enterprises Negotiator Magazine 65 New Conversations 66 Office Diversions 67 Patricia Fripp 68 People Alchemy 69 Penn State Psychology Personal Development Philip Humbert 72 Positive Club 73 Presentation Helper 74 Proven Models 75 Robin Sharma 76 Roger Dawson 77 Ron Kaufman 78 Salad Ltd 79 Silicon Beach Training 80 Skills Converged 81 Stressbusting 82 Success. Leadership Now 51 Leadership Tools 52 Leader-Values 53 Lessons in Lifemanship Management Help 55 Manager Wise 56 ManageTrainLearn 57 Marshall House 58 Mind Power System 59 Mind Tools 60 MIT OpenCourseware 61 mp3motivators 62 57. 48. Institute of Silly and Meaningless Sayings 50 45. 53. 63. 46. 75. 70 65. 47. 76. 77. Get More Done 44 Harvard Business School Harvey Mackay 46 Hello. 45 40. 50. 71 66. 73. 56.Manage. 47 42. 64. 54. 74. 68. 61. 72. 41. 79. 71. 78. 52. 39. 83 Self Growth 84 Targeted Learning 85 Get the MTL Experience! 43.

Learn! 2010 80. 92 87. 90. 93.Manage. 89. Test Café 86 The Change Agent 87 The Leadership Hub 88 83. 98. Value-Based Management 100 95. 96. 85. 82. 81. 86.managetrainlearn. 88. The Improvement Encyclopedia 89 84. 99. 100. The Logic of Success 90 The Manager 91 The Workplace Doctors Thiagi 93 Thinking Managers 94 Tickled By Life 95 Tom Antion 96 Tom Peters 97 Trainerbubble 98 Trans4Mind 99 94. 92. Page 6 of 107 Get the MTL Experience! . 91. 97. Vark Learning Styles 101 Wilderdom 102 Workforce Online 103 Work Worries 104 Xage Consultancy 105 Zig Ziglar 106 www.

com Page 7 of 107 Get the MTL Experience! .com and Email Address: headoffice@1000ventures.success360. www. Don‟t ask me what‟s here because the answer is.1000ventures. It links to two of his other sites at www. I was particularly attracted to models called “The Jazz of Innovation” and “The Tao of Business Success”. Brilliant! Summary of Free Resources:  Colourful and original models of management  Series of colourful hyper-slides  Original Learn! 2010 1.managetrainlearn. It‟s sure to brighten up your day. there‟s so much that it‟s the sort of site you reserve for a rainy Sunday afternoon when there‟s not much else to do. In fact. 1000Ventures New Wonder of the World What a great way to start this compilation! This site is the brainchild of Vadim Kotelnikov who describes his Ten3 Business E-Coaching site as “the world‟s number 1 inspirational business e-coaching resource”. It reminded me of an interactive mind map. The first impression you get of each site is the bright primary colours of the different models and the huge amount of fascinating information packed in. connections and advice Site Home Address: http://www.1000advices.Manage. Everything. And lots of fascinating original stuff too.

I thought it was because you can translate any page into any one of 12 languages (including Arabic. Chinese. Site Home Address: http://www. and Korean). At its core is an A to Z dictionary of management methods.managetrainlearn. Learn! 2010 Page 8 of 107 Get the MTL Experience! .Manage. These hubs are 12 management disciplines ranging from change through human resources and leadership to supply change and quality. At first. This site is a formidable resource. a list of courses being run (to which you can add your own).12manage. Japanese. Click. 12Manage Rigour and Relevance I ferreted about on this site for quite a while trying to work out why it was called “12Manage”. It‟s like an internet in an internet just for managers. the chances are the number is much higher by now. and a www. models and Email Address: info@12manage. Since you can add your own entries to the dictionary. Only after more wandering around did I realize that in fact it‟s due to the 12 hubs around which the site is built. In addition to the dictionary. Summary of Free Resources:  an A to Z dictionary of 1500 management terms  forum  news links. When I last looked there were over 1500 easy-to-access entries. there‟s also a management news section giving links to all the latest management gossip.

Who said that work should be too serious anyway? Summary of Free Resources:  forum on workplace issues  e-letters and archive  huge selection of articles  self-evaluations  laugh-at-work features (add www. Site Home Address: http://www. there‟s a 13-part series on leadership with sections such as “Knowing when to get out of the way”. or trendy. describe_coworkers. and dysfirmations. A Better Workplace Making Workplaces Work Better I love this website which is the brainchild of Daniel Robin. and tools sections.html to the site address)  massive list of resource references.abetterworkplace. tips. “Nature‟s Leadership Lessons”. and Ways not to describe your boss (eg “The elevator is on the ground floor and he‟s pushing the down button”).managetrainlearn. But what makes me pop back to this site regularly is its irreverent series of Laugh At Work features. (my pick of which is the phrase: “That is so not going to happen”). Learn! 2010 3. colourful.html. Daniel lists the things you shouldn‟t say at Page 9 of 107 Get the MTL Experience! .com Email: info@abetterworkplace.html. Click. Then there are toolkit. but it is full of great content for anyone interested in making their workplace a better place. Where to start? Well. senseless acts of immaturity (eg “Skip rather than walk”). and “Measuring the Mirth”. It‟s not fancy.

Mathematical. Click.Manage. It did! Summary of Free Resources:  learning style Email Address: als@acceleratedlearning. and Naturalistic). (Linguistic.acceleratedlearning. I know that I am linguistic and so was curious to see whether the test would come out right.managetrainlearn. Accelerated Learning Free Learning Styles Test This is a lovely site. Musical. Bodily. Site Home Address: Page 10 of 107 Get the MTL Experience! . Learn! 2010 4. Visual. It‟ll introduce you to the concept of Accelerated Learning for both adults and children and offers a free Personal Learning Style test based on the theory of Howard Gardner that each of us has one of 8 intelligences. The questions are all straightforward. www. eg “I keep a personal diary” and “I am a good talker with a well-developed vocabulary”. Intra-personal. There are 35 questions in the test which is very well-designed and shows the effect of your answers as you proceed.

and employee development. Machine utilization. Summary of Free Resources:  pdf articles on coaching.Manage. self-appraisal. Accel-Team Advancing Employee Productivity There are some nice features on this site. Then there are detailed features on teambuilding.accel-team. There‟s a history of employee productivity that will take you all the way back to the Pyramids. motivation.managetrainlearn. Site Home Address: http://www. did you know that the base of this huge structure is only 7 inches from being a perfect square?). and coaching. They include Time utilization. productivity and team development  excellent and well-illustrated modules on teambuilding and motivation. plus some well-presented explanations of time www. and Interpersonal relations. (For example. One thing that‟s a bit different here is a set of Checklists. Space Email Address: sales@accel-team. Page 11 of 107 Get the MTL Experience! . Learn! 2010 5.

He goes on.Manage. tenacity. see every leadership challenge as a way of having people increase their knowledge. Action Leadership Brent Filson’s Leadership System It‟s funny how some management writers just do it for you while others don‟t. And that‟s why I think I like Brent Filson. Learn! 2010 6. Page 12 of 107 Get the MTL Experience! . It could be because he always seems to come up with a refreshingly new angle that just makes me think “but of course…” Take his article “Elephants Can Jump” for instance.managetrainlearn. I‟m not too sure exactly why I like his Email Address: brent@actionleadership. www. Click. Site Home Address: http://www. Here Brent makes the point that.actionleadership.” I like the concept that management trainers and management training should be kind. skills. For me. Brent Filson does it and this is his website where you‟ll find his collection of management and leadership articles. And to cultivate that perspective you need kindness. and leadership abilities. Summary of Free Resources:  insightful leadership articles. leadership makes the elephant jump. “From now on. unlike management which involves simply the care and feeding of the organisational elephant. I‟d willingly jump through hoops if he asked me.

managetrainlearn. or “rarely doing” this. which are great starting points for further self-development. Click. You‟re offered some examples of “always doing” this. Summary of Free Resources:  personal flexibility skills test  situational judgment tests  articles  quotes  newsletter. The final score will give you a feedback on areas such as Delegation. Site Home Address: http://www. I took the test and was honest (I really was!) and this is how I scored: good at conveying credibility but improvement could be made in all other Page 13 of 107 Get the MTL Experience! . The website of Aimm Consulting gives you the chance to find out how good you are at influencing and leading. Aimm Consulting Performance Based Assessment Questionnaire One of the most attractive features of many management and personal development websites is the chance to assess your skills. Learn! 2010 7. There are 14 questions covering areas like “I explore with others different ways to accomplish goals”. Then you score Email Address: www. and Conveying Credibility.Manage.aimmconsult. Motivation.

There‟s advice on managing every aspect of your business. blogs. One that particularly caught my eye was a search directory of over 700 business publications containing over one million ( Email Address: info@allbusiness.allbusiness.Manage. There are news reports. Of course. Site Home Address: http://www. I couldn‟t resist it so I looked up at random a leadership publication and chose Journal of Leadership and Organisation. many of the products on the site are only available through purchase. And there are special campaigns such as the one I followed called “6 for 06” where six businesses are followed for a period of six www. This led me to a number of articles from which I chose Empowerment in the Context of Organisational Change. but there is a huge amount of free material. One in a million. There‟s everything you could possibly need to help you run an efficient business. guides and tips. Click.managetrainlearn. And sure enough there it was. Learn! 2010 Page 14 of 107 Get the MTL Experience! . including employment and HR and business plans. Isn‟t the web amazing? Summary of Free Resources:  blogs  tip of the day  database of business periodicals. that‟s one million!) articles. All Business Champions of Small Business This is an amazing site for anyone running a small business.

Manage.anecdotage. Funny Stories If you‟re looking for an amusing story to add to a presentation. Learn! 2010 9. Now. Click. partly on the basis that the Japanese word for “poo” (unko) is an anagram of the word for “luck” (koun).com Email Address: editor@anecdotage. or just to entertain friends at the pub. He sold over 2 million. the database came up with 493 stories. How about this one pulled out at random? It‟s about Japanese businessman. It‟s absolutely crammed with anecdotes. Anecdotage Famous People. Koji Fujii who in 2003 marketed little pieces of gold-plated excrement as lucky charms. there‟s a useful search button that allows you to fine-tune your search according to a category. Fortunately. When I keyed in “Business”. name or keyword. and amusing stories. tell that down the pub and see if they believe you! Summary of Free Resources:  a huge resource of anecdotes including business Page 15 of 107 Get the MTL Experience! . Site Home Address: http://www. perhaps more than you‟ll ever need to get to grips with. then this is the place to visit.managetrainlearn. aphorisms. illustrate a learning www.

the checklists from the spinning wheel all link to the relevant National UK Occupational Standard. Information. Achieve Results The first thing you see on the Be a Better Manager website is a spinning wheel that breaks management into 6 key areas. Click. Summary of Free Resources:  Checklists on best practice  Good links  Management questionnaire Site Home Address: http://www. There are also links to local resources around the UK. These are: Strategy. Seize Opportunities. If you register and log in. and Financial Resources. This website is particularly useful for managers in the UK. there‟s an online questionnaire to find out what your strengths and weaknesses as a manager are. Lastly.beabettermanager.Manage. showing how learning a skill related to levels of Page 16 of 107 Get the MTL Experience! .com www. It provides a list of industry sectors with links to their Skills Council. It has 15 questions and delivers immediate feedback. Click on any of these and you get a selection of links. Learn! 2010 10. Be a Better Manager Solve Problems. you can build your own personal collection of checklists. Physical Resources. Email Address: info@beabettermanager. In the same way. Click on a link and you get a diagram with individual lists of do‟s and don‟ts. People.

Do You Know Your Reading Speed? If you want to find out how quick you read. it doesn‟t exactly test your comprehension.managetrainlearn. Click. Of course. Site Home Address: www.htm to the site address)  weekly business writing tips. For the record. then spare a minute or two for this easy test from Basic Learning Systems Inc. All you do is click a start button when you begin to read a passage and then after 20 seconds a pop-up box stops Email Address: gloria@basic-learning. Learn! 2010 Basic Learning Systems Inc 11. and hey presto. Note where you got to. I made it to 354. you‟ll find out your reading speed.Manage. The test is designed to measure your English reading speed which for most people is slightly less than 200 words per Page 17 of 107 Get the MTL Experience! .basic-learning. a business communications company run by Gloria Pincu. but who‟s counting? Summary of Free Resources:  reading test (add /bls/readtest.

just imagine! One of the fun ideas on this site is Tom‟s set of free buzzword Bingo cards.” Yea.html to site address)  difficult dozen help zone  instant feedback report  awful bosses hall of fame  article reprint centre. Where teamwork comes naturally. “envision”. Where people eagerly use their brainpower.managetrainlearn. Where kindness rules. Better Workplace Now Free Buzzword Bingo Tom Terez is a man with a mission and this is his website. You simply take this card to your next meeting and see if you can mark 5 buzzwords in a row. Site Home Address: http://www. Imagine the sense of mission and spirit of Email Address: webmail@tomterez.Manage. This is a card of 25 squares on which is printed a buzzword eg “empower”. Tom‟s aim is to create better workplaces. Learn! 2010 12. “value-added”. Click.betterworkplacenow. Imagine its passion for serving www. Imagine its ability to attract and retain talent. I‟ll let him take up the story:” Imagine a workplace where everyone is fully Page 18 of 107 Get the MTL Experience! . Just be sure you know what reaction you‟ll get if you suddenly interrupt the chairman‟s speech with cries of “Bingo!” Summary of Free Resources:  buzzword bingo (add /bingo/index. to compete. to thrive. Imagine the innovative power of such an organization.

Summary of Free Resources:  a massive resource on performance. Don has a big German shepherd dog and a smaller companion. By the way. is The History of Training. and still look at. You‟ll take a journey from Lao Tzu‟s Ancient China via Plato and Socrates in Ancient Greece through medieval guilds to e-learning. It‟s still as good as ever. It‟s a massive resource and a lot of it is original. leadership and knowledge. the learning process. and performance Email Address: donclark@nwlink. Learn! 2010 Big Dog and Little Dog's Bowl of Biscuits 13. definitions of learning terms. learning. The History of Training Don Clark is the mastermind behind this formidable resource on everything to do with training and learning.managetrainlearn.Manage. in case you‟re wondering about that title. Site Home Address: http://www. But the one feature I remember from years ago when I first came across this Page 19 of 107 Get the MTL Experience! . Amongst the goodies are: current training news.nwlink. the art and science of www. It‟s the best around. Click.

and friendly gesture. So. Parenting Advice. www.managetrainlearn. Cue: open I learnt how to use my body language at job interviews. The Page 20 of 107 Get the MTL Experience! . There are 7 topic areas: Ask Our Experts. Summary of Free Resources:  Articles on all aspects of body language Site Home Address: http://www. relaxed stance. why mobile phone shop staff don‟t use desks. Practical Applications. and The Business World. in one tour of this site.bodylanguageexpert. and how to convey sincerity and warmth with my face and gestures. Personal Interaction. Body Language Expert Understanding Body Language and the Signals BodyLanguageExpert contains over 60 articles written by experts who continually update and add new content. Learn! 2010 14. Gender Email Address: janem@bodylanguageexpert.

com/ Email Address: www. brain games. illusions. to be honest. a series of articles on things like how we remember and why we forget (I now know exactly where a new face is stored in my head). It‟s like a couple of hours doing press-ups down the brain gym! Summary of Free Resources:  articles. brain teasers. You‟ll learn curious facts such as why we have to scratch an itch and why phone numbers in America are 7 digits long. A to Z glossary  animations  free half hour online course.Manage. Brain Connection Brain Buzz This is a fabulous site on everything to do with the brain. Then you can view nicely-designed animations which uncover what goes on in your brain. Click. quiz. the thing that always draws me back to this site is its collection of Brain Teasers. Learn! 2010 15. Site Home Address: http://brainconnection. Sound Sequence or Dunk Tank. You can play Bumper Page 21 of 107 Get the MTL Experience! . such as why you conceive a word in one part of your brain and utter it from another.positscience. There‟s a weekly brain bender to test your knowledge (which I got wrong!). and a set of 29 images that dissect the brain as if you were there with a scalpel! But.

Manage. Business Balls Great Balls of Fire This is Alan Chapman‟s mega site. Where Alan got the time from to produce all this beats me. induction training checklists. So just go and enjoy it! Summary of Free Resources:  teambuilding activities. appraisal forms. management and business. this is all Email Address: ac@alanchapman. Shall I go on? I‟ve barely scratched the surface. It‟s absolutely huge and covers everything you could ever need on training. exercises and icebreakers  motivational and amusing posters  file tools and materials  puzzles. models like those from Maslow. feedback forms. time management planners. But while others charge for a fraction of what‟s here. And templates of resignation letters. Click. Learn! 2010 16. It even has a graphology test. multiple intelligence tests  training models  and much more too numerous to mention.businessballs. explaining how to read personality from your handwriting. Site Home Address: http://www. and not so familiar. It has all the Page 22 of 107 Get the MTL Experience! . There‟s a fun test that Alan calls “Big Boys Test” where you have to insert the names of cars into a story. a glossary of training www. quizzes. McGregor and McLelland. the tree swing cartoons.managetrainlearn. and Aesop‟s fables.

A specific area like the Internet offers 33 different publications ranging from Application Development Trends to eWeek and HP World Magazine. and The Deal. as well as in categories such as Education. Corporate Meetings and Incentives. Presentations. Site Home Address: Email Address: info@business-marketing.Manage. Business Marketing Free Magazine Subscriptions Here‟s a free offer of trade magazines in both professional subject areas like Human Resources and Sales and Marketing. It comes from Business Training Media who offer onsite courses and a big catalogue of training materials. Learn! 2010 Page 23 of 107 Get the MTL Experience! . Call Centre. The free professional trade magazines on offer include: Human Resource Executive. Government. Click. Internet. Take them while they‟re on offer! Summary of Free Resources:  free video previews  newsletter tips  free magazine subscriptions  management www.managetrainlearn. and Transportation.

Site Home Address: http://www. Complexity imposes its price on organizations as a whole and on each individual within them: managers and staff and even customers. The only way to deal with it is to focus more effort on simplicity.” When you register here you get a free toolkit including a meeting planner. This is what David says: “Cost reduction has been a central focus in most businesses for many years now. and a set of paperclip templates to keep the campaign fresh in your mind. Learn! 2010 Summary of Free Resources:  E-book called “Success with Simplicity”  toolkit of materials  monthly e-zine. a Make It Simple Page 24 of 107 Get the MTL Experience! .au www. Business Simplification Simple Really This is Australian David Brewster‟s site devoted to ways of simplifying Email Address: enquire@businesssimplification. Yet there is one hidden area of cost which has rarely been addressed: complexity. a busy manager‟s complexity audit.managetrainlearn.Manage.

The sites include: changing minds. You‟re what the web‟s all about. hooked on the thrill of discovery. second. They probably account for over 3500 web pages of industrialstrength knowledge. he is first a learning junkie. principles. David apologises that his creations are done in his spare time. He‟s compiled a huge resource of interconnected websites covering the whole gamut of learning models and theories. David.changingminds. and business articles. techniques. Believe. No need to apologise. Click. Well done! Summary of Free Resources:  forum  blog (with nice references to his family and friends)  huge collection of Email Address: contactus@changingminds. Feel and Do I am full of admiration for the author of this site. creating minds. and www.Manage. In David‟s own words. and thirdly a teacher who loves to pass on the aha‟s of what he knows.managetrainlearn. quality toolbook. improvement encyclopaedia. Changing Minds How We Change What Others Think. Site Home Address: Page 25 of 107 Get the MTL Experience! . an engineer who needs to connect theory to practice. David Straker. Learn! 2010 19.

com Page 26 of 107 Get the MTL Experience! . It‟s the brainchild of Sidhartha Roy who founded the network back in May 2004 with the sole mission of helping improve organisational business management. Operations. The network now has hundreds of thousands of members from India where it is based to every corner of the world. As Sidhartha says. General. There are 7 networks – Finance. HR. and Sales/Marketing. ideas and resources. Learn! 2010 Email Address: info@citehr. One of the beauties of the network is that it allows exchanges of real-world business situations rather than just straight theory. Site Home Address: http://www.000 downloadable resources. www. Each is a goldmine of information.managetrainlearn. use it well!” Summary of Free Resources:  massive network of management. Click. When I last looked there were over 50.citehr. Citehr Improving Organisations The CiteMan network is one of my favourite resources. and Jobs.Manage. “everything is available to everyone at no charge.

and Influencing a tough boss. Why employ a coach when you can do it all yourself? Summary of Free Resources:  Personal growth workbook  Strengths inventory  18 sets of quizzes Site Home Address: http://www. There are also 18 self-assessment quizzes to assess your own performance and suggest areas for change. Coaching2grow Online Executive Coaching for Managers Coaching2Grow is an online coaching resource for managers. you can make notes on your thoughts and plans in a Personal Growth Workbook. As you work your way through the topics.Manage. Working with difficult Email Address: info@coaching2grow.coaching2grow. Learn! 2010 21. One exercise you can do on your computer screen is to identify your top 10 personal strengths from a long www. Managing yourself Page 27 of 107 Get the MTL Experience! . You can use it as a standalone coaching tool or as a supplement to working with a live coach.managetrainlearn. Coaching2Grow covers most of the topics and issues that managers discuss with coaches including: Leading others. They range from Feedback to Musts and Shoulds and Enemy No 1. Click.

I learned that the average European consumer spends 2 hours 3 minutes a week dealing with customer services. What else? Well. reviews. and Scorecards. and that lengthy waiting times are still the top frustration of www. there‟s a great free magazine and technical document subscription service with 16 products offered. Page 28 of 107 Get the MTL Experience! . And a series of useful aids. Learn! 2010 22. such as Customer Service Job Descriptions. Customer Service Manager Are You Being Served? Customer Service Manager describes itself as “the web‟s leading community for customer service professionals – bringing you news. There are tons of great information on this site.customerservicemanager. Summary of Free Resources:  Magazine subscriptions  Articles on customer service  Service topics Site Home Address: Email Address: info@customerservicemanager. In a short visit. There‟s one of the biggest lists of customer service articles I‟ve seen.managetrainlearn. Click. that people in Poland are the most satisfied with customer service. Surveys. articles and resources to help improve customer service worldwide!” It‟s an e-magazine for Customer Service Professionals.

com Page 29 of 107 Get the MTL Experience! . seriously. See Results Tomorrow This is the Telephone Doctor or Customer Service Training site. Email Address: info@telephonedoctor. On the link below. Customer Service Training Deliver Today.managetrainlearn.Manage. you‟ll find 16 free previews of the videos. it‟s a smashing site run by Nancy Friedman. and “From Curt to Courteous”. perhaps? No. and expertly presented by Nancy herself.servicetraining. Summary of Free Resources:  newsletter  video previews. Learn! 2010 23. who‟s put together a library of video programmes on customer service. Site Home Address: http://www. to the point. Where you come when you‟re sick of customers. Amongst my favourites are: “Exploring the Rudeness Matrix”. They‟re all hard-hitting. “Five Forbidden Phrases”.

Manage. ranging from Your Anger profile. or strongly agree. You can get 31 free Basic Personality tests on this www. The first statement is: “Heredity determines most of a person‟s personality” and the last one is: “If you set realistic goals.managetrainlearn. partially agree/disagree. Site Home Address: http://health. (They‟re all taken from the Queendom site. agree. you can succeed no matter what”. the Locus of Control and Arbitration test. Discovery Health Channel A Test of Your Communications Skills If you‟re into "A locus of control orientation is a belief about whether the outcomes of our actions are contingent on what we do (internal control orientation) or on events outside our personal control (external control orientation).html Email Address: info@discovery. The preamble explains: This test assesses your locus of control orientation and your attribution style." There are 10 statements with which you strongly disagree. here‟s a true feast.discovery. so if you want more of the same. Procrastination and Type “A” Personality Page 30 of 107 Get the MTL Experience! . Click. Here‟s an example of what you‟ll face in one of the set. Now off you go! Summary of Free Resources:  free personality tests. through Communications Skills. to Perfectionism. pop over there). disagree. Learn! 2010 24.

com/moodle/ Email Address: info@dwmbeancounter. you can also sign up for Dave‟s other courses (eg Special Journals. DWM Beancounter We Count While You Manage I‟m a bit of a duffer where accounts are concerned (thank goodness for a good accountant!). I don‟t feel I‟m being talked down to and there‟s no jargon. Learn! 2010 25. Checkmate Plus. Dave Marshall‟s Bookkeeping course fits the bill nicely. All this should put you in your accountant‟s good books! Summary of Free Resources:  free bookkeeping course  links to free financial software. He has a nice friendly. The General Ledger and Journals. so a good free course on all things accounting is right up my street. Lazy8 Page 31 of 107 Get the MTL Experience! . and Merchandise Inventory) as a guest and get the first lessons free. and many more. You‟ll find links to the Open Office suite of programmes. Site Home Address: http://www. Click. Big E-Z‟s free trial version. covering stuff like Debits and Credits. Payroll.Manage. There are 7 lessons in the course. As well as viewing this free www. Onestep Accounting. and Financial Statements. There‟s another great free service that Dave offers: links to free business software.managetrainlearn. reassuring and conversational style. Acemoney Lite.

or the procedural. (You guessed: I like it!) Just read it. And just hope that you have a leader who can similarly rise to the occasion next time he or she is in front of a microphone! Summary of Free Resources:  articles  customer service presentation script. And You Think Strawberries Are For Eating! Most management speeches tend to fall into two types: the formal ritual. Prepare then to be captivated by a wonderful presentation from James Lavenson to the American Marketing Association that fits neither of these categories. It‟s an astonishing testimony to an inspiring www. it‟s a great template for a superb presentation. (Lavenson was president and chief executive of the prestigious Plaza Hotel in New York).easytraining. as in the awards presentation or retirement bash. (check out the almost imperceptible presentation techniques that are used). It‟ll have you smiling to yourself one minute and nodding in agreement the next. Learn! 2010 Easy Training 26. and it‟s a unique learning Email Address: Page 32 of 107 Get the MTL Experience! . Click. as in the annual statement to the board. Site Home Address: http://www.Manage. It works on many levels.managetrainlearn.

But what is a bit special about this site is the collection of 83 empowering audio messages from some of the top positivity speakers in the www. a huge collection of positive news stories. if that doesn‟t brighten your Page 33 of 107 Get the MTL Experience! . Learn! 2010 Empowering Messages 27. and some really inspiring articles. You‟ll be able to listen to Jack Canfield on “The Power of Studying Success”. It‟s all about empowerment (aka positivity). There are empowering stories. Now. Free Empowerment Chats This is an uplifting site that should put you in a good Email Address: zev@empoweringmessages. Click. there‟s no hope for you! Summary of Free Resources:  audio messages. Site Home Address: http://www.managetrainlearn. cartoons. Lisa Jimenez on “The Power of Conquering Your Fear” and Greg Reid on “The Power of Now”. Page 34 of 107 Get the MTL Experience! . from raising money to taking time off. there‟s an A to Z encyclopaedia of small business terms. For a start. there‟s everything you could possibly need to know on starting a Email Address: feedback@entrepreneur. And there‟s a hand-holding guide to managing and growing your business. and magazine.entrepreneur. Entrepreneur Make It Big In Business The Entrepreneur website is the shop window for the Entrepreneur magazine which is an American magazine sold off line from most bookstalls and booksellers. Site Home Address: http://www.managetrainlearn. As if all that weren‟t enough. from home-based businesses to franchises. www. Learn! 2010 28.Manage. it‟s aimed at start-up and home-based businesses and if it‟s advice you‟re after. from finding an attorney to engaging new staff. As the title implies. There are ideas galore on what kind of business to make money in. Now all you have to do is count your first million! Summary of Free Resources:  newsletters  business tools  calculators  an A to Z of small business terms  topics. there‟s heaps of it here.

there were 348 www. and advice. advice. Evan Carmichael is a Toronto-based entrepreneur who has his own communications group. On this site. and a page of unique resources supplied by contributing experts. training. this is the site for you. eg Partner Questionnaire  Tools and guides  Entrepreneur advice  Free downloads. At the start of the year. bios of famous Email Address: info@evancarmichael. Click. Summary of Free Resources:  Videos on famous entrepreneurs eg Steve Jobs  Blog network  Template downloads. Site Home Address: http://www.managetrainlearn. Evan Carmichael Motivation and Strategies for Entrepreneurs If you‟re an entrepreneur looking for help. Learn! 2010 29. you‟ll find a treasure-trove of resources for entrepreneurs.Manage.evancarmichael. He succeeded at the early age of 19 with his own software company and now his passion is to pass his secrets on to others. including Creating a Mission Statement to Maslow for Entrepreneurs to Start Up Capital Strategies. Page 35 of 107 Get the MTL Experience! . These include videos.

would forget “YIKES You‟ve Got to be Kidding” which is about expressing surprise to your opponent. Learn! 2010 30. Page 36 of 107 Get the MTL Experience! . I‟ll eat my hat. There are lots of free resources here on negotiating. newsletters and collection of negotiation gambits  negotiating style www. Who. If these gambits don‟t turn you into a powerful deal-maker.You’ve Got To Be Kidding This is Peter Barron Starks‟ site.Manage. Site Home Address: Email Address: info@pbsconsulting.managetrainlearn. for instance. Everyone Negotiates YIKES .everyonenegotiates. including a test of your negotiating style. which he calls: “your premier resource for sharpening your negotiating skills”. Summary of Free Resources:  articles. But what caught my eye was his list of over 60 short sharp negotiating gambits. a monthly newsletter. or “Appealing to Mother Teresa” which is a cunning message for help that only a hard-hearted person could refuse. and incisive articles. It‟s not hard to see why. They‟ll catch your attention too because they‟re very much to the point and memorable.

managetrainlearn. you get “Making Things Happen”. Learn! 2010 31. newsletter  email course for Page 37 of 107 Get the MTL Experience! . Click. Beats those long journeys to training courses! Summary of Free Resources:  articles. Executive Coaching Studio Free E-Course for Executives This is an executive coaching website run by Sean www. then “Great Communication Skills are Part of the Top Executive‟s Armoury”. Site Home Address: http://www. After the first part which is an Introduction. The 5 parts arrive in succession in your email box and because of Sean‟s laid-back. followed by “Understanding Others” and ending up with “Seeking Good Counsel”. One of the free goodies on offer is a 5part email course called “The Top 5 Secrets of the Most Successful Executives”.executivecoachingstudio. friendly style are easy to read and easy to Email Address: sean@executivecoachingstudio.

entertaining. The site works like a wiki. Its main feature is a guide to business culture when negotiating in 49 different countries. Executive Planet Cross-cultural Training If you do business around the world. making appointments. what to wear. this site is an essential companion to your airline tickets.Manage. Learn! 2010 Email Address: info@executiveplanet. meaning you can register and update articles.executiveplanet. and Page 38 of 107 Get the MTL Experience! . how to address people. www. For each country. Summary of Free Resources:  Details of how to communicate in 49 different countries from Argentina to Yemen. and conversational do‟s and don‟ts. you get advice on: negotiating tactics. Click. Plus for each country. Site Home Address: http://www. you‟ll get advice from an expert along with facts about laws. and hotel booking.managetrainlearn. suitcase.

com Email Address: info@ezinearticles.000 authors (also probably growing all the time). Presentation. For me. Time Management.managetrainlearn. I‟ve spent many a valuable hour or two here and come away with ideas that would make my head burst. you‟ll find Leadership. It reviews everything that it archives which means you‟ll get only good stuff. Negotiation. Learn! 2010 33.Manage. the best article directory by far is Ezine Articles. Goal Setting. Ezine Articles Ezine Articles for Authors I had to include an article directory in this compilation simply because of the huge amount of material you‟ll find on any one of these sites.ezinearticles. Teambuilding. Communication. and Top 10 Tips. What makes Ezine Articles the best of a big bunch is that it doesn‟t just allow anyone to stick any article on its site. including: Customer Service. Here are a couple of statistics. Site Home Address: http://www. Click. Motivation. there are all the categories you could wish for if you are looking to extend or update your knowledge. The list just goes on and Page 39 of 107 Get the MTL Experience! . It has over 100. And over 25. run by Christopher Knight. See you in a couple of hours‟ time! Summary of Free Resources:  massive article directory. In the Self-Improvement www. In the business section.000 articles (and probably growing all the time). Coaching. Change Management. and Creativity. This site is mind-bogglingly massive.

Click.Manage. and a series of slide shows which includes: Six Jobs That Won‟t Exist in 2016 (I‟m OK. Fast Company is a monthly business print magazine that you can subscribe to.fastcompany. Site Home Address: Email Address: pr@fastcompany. a directory of businesses in your area (States only unfortunately).managetrainlearn. Then. The one I like most is Fast Take. Summary of Free Resources:  newsletters  tools you can use  the corporate shrink agony aunt  portraits of the future  slide shows. All in all. Learn! 2010 34. which is a weekly roundup from the Web. For a start. Essentially. Fast Company How Smart People Work Fast Company is one of the original business information websites. mine‟s not there) and Top 10 Bosses From Hell. there‟s the Fast 50 which are 50 portraits of businesses that are writing the history of the future. For those of us too busy to spend every day surfing. But that‟s nowhere near all they Page 40 of 107 Get the MTL Experience! . of course. But on the site you can see the current edition for free and read selected articles. you can subscribe to some very useful newsletters. I first came across it many years ago when the Internet was still relatively small and it‟s nice to report that it‟s still going strong. a fast feast. You can also browse their massive archive of past copies.

How to run an Assessment Centre. As a result I had free access to over 70 pages of really excellent material including an exercise on Tackling Bullying. The beauty of this site is that you can access all Fenman‟s offline products and at the same time instantly download free There‟s so much information that if you downloaded everything that‟s available. That took me to a page with 8 big products of which I was able to download samples from 4. you‟d have a huge library of valuable material. They are now a formidable presence on the Web. Site Home Address: Email Address: Fenman! Summary of Free Resources:  huge range of training products with many free samples. called Danger – Talent Zombies! Thank you. an Induction Page 41 of 107 Get the MTL Experience! . As an example. I clicked on just one of their 25 categories. Recruitment. Click. Fenman Your One-Stop Shop For All Your Training Needs Fenman is a UK company with a long and successful record of creating training resources for management and personal development. Selection and Induction. Learn! 2010 www. this is what I did. and an exercise on identifying employees with talent.

Learn! 2010 36. I won‟t tell you what you have to do in these games (they‟re far too complicated).com Page 42 of 107 Get the MTL Experience! . Summary of Free Resources:  team games  performance builders webcasts  free training activities  team effectiveness questionnaire. First Steps Training also provides a (paid) service where they will email you an exercise within 3 days to suit any specification you give them. how about “The Great Mississippi Lizard Egg” or “Moonball” or “Wampum” ? Even the names are Email Address: rbenson@firststepstraining. Click. Site Home Address: http://www. Incidentally.Manage. Just pop on over and try them for yourself.firststepstraining.managetrainlearn. First Steps Training Put Life Back Into Your Employees I‟m a sucker for new team games and I‟ve included this site because many of the free activities listed here I‟d never come across before. For www.

and Phone games. Site Home Address: http://www.games2train. Games2Train Serious Training In a Game Environment Wouldn‟t it be fantastic if we could get kids to be so enthralled with learning that they missed mealtimes. Flash games.managetrainlearn. There are 6 categories of games: Video games. Email Address: info@games2train. Certification games. Quiz shows. Click. I scored quite well and I certainly learnt. Learn! 2010 www. You can try out all of the categories if you have Flash installed. The questions are the usual range of multiple choice and true or false but the graphics. Great fun! Could this be the way our kids really will learn? Summary of Free Resources:  samples of Flash-based training games. and design makes you really believe you‟re on a TV quiz show. I then got to choose who I wanted to be and who to play against and the game started. Multiplayer games. TV and other distractions? That‟s the aim of Marc Prensky who‟s authored a book along these lines called “Don‟t Bother Me Mom – I‟m Learning” and has created this website where the main form of training is playing Page 43 of 107 Get the MTL Experience! . I gave Quiz show a go and chose Sexual Harassment as my subject.

Site Home Address: http://www. the site offers 10 time tamer tips. When you‟ve allocated your weekly Page 44 of 107 Get the MTL Experience! . if you‟ve got the time to read them! Summary of Free Resources:  time tabulator  quotes.managetrainlearn. and research on time www. That‟s. you can see a pie chart of how well you do compared to others. and interesting time management quotes. here‟s one from Pace Productivity. to family. Click. In addition to the time tabulator. Get More Done A Free Time Tabulator In case you don‟t know what a time tabulator is. sleep and TV and so on. Learn! 2010 38. It‟s a way of working out how much time you spend on the 11 main areas of your life: from employment. tips. some research into the top time Email Address: mark@getmoredone.Manage. of course. You can also enter your ideal profile to see where you want to be.

but most people will recognize people like Elizabeth Gilbert Page 45 of 107 Get the MTL Experience! .Manage. Site Home Address: http://www.html Email Address: news@hbs. Learn! 2010 Harvard Business School 39. Are These the Greatest Ever Business Leaders? Here‟s a run-down of 1000 of the greatest American business leaders of the 20th century. For non-Americans. Heinz started peddling his family‟s home-grown produce at the age of 8? Work hard and you might be in next century‟s list! Summary of Free Resources:  biographies of 1000 business leaders. There are brief but fascinating bios of each leader.hbs. for example.managetrainlearn. there will be some unfamiliar names on the list. Did you know. Clarence Birdseye. and Hugh Hefner. that Thomas Watson of IBM brought out the company‟s first computer as early as 1952? Or that Henry J. Click.

just like the titles of his books (one of which “Swim With the Sharks Without Being Eaten Alive” is behind our sub-heading above). You just have to read his stuff. There‟s “The heart of education is the education of the heart” Page 46 of 107 Get the MTL Experience! . the headings of these articles are immediately Email Address: harvey@mackay. (Harvey knows we‟re all curious deep down). Learn! 2010 40. And then he draws some universal truths out of these stories that help us take home the message. Enjoy! Summary of Free Resources:  management articles.mackay. Harvey Mackay Survive A Swim With the Sharks There aren‟t too many gurus in this list of the top 100 Management and Personal Development websites. And he packs a big message in the shortest possible space. Site Home Address: http://www. Finally. Many of these articles kick off with fascinating stories of successful business leaders or managers. But I keep a special place for Harvey Mackay. I reckon you‟ll learn a lot from this site. he‟s just a great writer. Or how about “Say thanks before it‟s just a memory”. Click.managetrainlearn. For a start. Or “Some squares are really sharp”. Yep. read the articles on this website. It‟s just that he tells such a good story. Then there‟s the content. If you want to know what I mean.

he also has a nametag tattooed on his chest. Learn! 2010 41. Scott is still young. take a look at his other video site and consultancy site.Manage. If you can‟t get enough of Scott on this site. And then I realised that this isn‟t true. Summary of Free Resources:  Over 700 articles on making an impact Site Home Address: http://www. One of them is the idea that you shouldn‟t create customers. has a suite of websites.hellomynameisscott. There are over 700 of them. My Name Is Scott Stick Yourself Out There In my review of this site. (Apparently. you should create fans. My Name is Scott website.) The theme behind Scott‟s ideas is Approachability. He‟s already got a great present! Email Address: scott@hellomynameisscott. Many of Scott‟s themes really chime with me. and has made a brand out of a nametag. I was going to say that a great future awaits Scott Ginsberg. Another is his comfort around using modern technology to build customer relations. Here you‟ll find what must be the biggest selection of articles related to Approachability anywhere. Hello. It underlies his Hello. Click.managetrainlearn. but he has already written 7 www. launched his own interactive TV. is a regular Page 47 of 107 Get the MTL Experience! . Page 48 of 107 Get the MTL Experience! . Amongst the many free goodies on offer here (along with the articles. Human Links The Only Indian Portal On HR Development This is a lovely Indian website that provides a wide range of services for human resource professionals. a wide range of managerial tests (eg Manager in a Fix). news and jobs) are a wide set of personality tests. Site Home Address: http://www. Wherever you are. Summary of Free Resources:  management articles  tests  Email Address: query@humanlinks. a range of audits. Learn! 2010 42.managetrainlearn. forum. links. (from training needs to climate. Click. thinking skills to job satisfaction) and some general knowledge tests. use www.

about. To help you through this wealth of material.about. Susan takes you through 4 main areas: HR Basics. and Teambuilding. Employing People. Motivation. Managing People.Manage. then you‟re in for a great treat. and Success at Work. the “must reads”. Site Home Address: http://humanresources. They start with 19th Century History and end up with Email Address: info@humanresources. Free Learning Styles Test If you haven‟t yet become acquainted with the About concept. On the way they tackle Human Resources with guide Susan Heathfield. there are free 5-week email classes. Learn! 2010 Human Resources About… 43. here including “Recruit and Hire the Best”. About – as the name suggests – is a multi-channel site that gives you an encyclopaedic tour of a wide range of topics. Throughout the Page 49 of 107 Get the MTL Experience! . Management/Leadership. checklists and forms  Interview tips  Job descriptions  Free email classes. Employee Recognition. Click. there are links to the most popular www. and the latest updates.managetrainlearn. Performance Management. As with all About sites. Communications. Summary of Free Resources:  Learning style profile  Free policy samples. you‟ll find topics on Change Management.

The purpose of all this fun is to highlight some of the silly things we do and say in the workplace. a list of hilarious workplace clichés. ISMS www. ISMS Babel translator  carparktivity stickers.htm Email Address: Isms2002@btinternet. albeit with a serious purpose. and my favourite pirate curse: “What care I. you can become a member of the institute and learn about the institute‟s history and purpose.btinternet.Manage. Site Home Address: http://www. It‟s the website of the Institute of Silly and Meaningless Sayings (author unknown but probably someone by the name of R Pottinger!) Part of the spoof is that it is set up as a legitimate institute and thus lampoons some professional institutes that take themselves far too seriously. For example. Institute of Silly and Meaningless Sayings Bullshine Generator Here‟s some light relief. Summary of Free Resources:  bullshine generator. For a flavour of each of these. Click. thou plump. There‟s a swipe at management a Bullshine generator for producing management speak. but great fun. here‟s my favourite cliché: “He was in and out like a yo-yo”. roll of honour and list of “bored” members.managetrainlearn. There‟s a coat of arms (motto: Back to Quo Vadis).com Page 50 of 107 Get the MTL Experience! . my favourite bullshine phrase: “Has anyone seen my random data-stream analyser?”. Learn! 2010 44. black-spotted pigeonfoot!” Odd. a way to curse colleagues using pirate-speak (I kid you not!) and a Babel translator telling you what various professional people really mean behind the words they say.

Manage.leadershipnow. there‟s a feature called Leadership Minute. This is a series of short one-minute reads on leadership subjects. The other valuable feature is a reading room where you can read excerpts from some of the best management books around. Click. For a start.managetrainlearn. They include: Brian Tracy‟s “The 100 Absolutely Unbreakable Laws of Business Success” and Blaine McCormick‟s “Ben Franklin‟s 12 Rules of Management”. Leadership Now Building A Community of Leaders There are a number of familiar features on this site such as leadership Email Address: comments@leadershipnow. Site Home Address: http://www. articles and a newsletter. Summary of Free Resources:  leadership articles  newsletter  book Page 51 of 107 Get the MTL Experience! . Learn! 2010 45. But there are 2 features that make this site just a little bit different. They include: “Thirteen Mistakes of Leadership” and “First Class Noticers”.com www. Take a daily dip.

Manage, Click, Learn! 2010


Leadership Tools

A Free Thank you Here‟s something free that nobody else offers! An ecard message service for team members who‟ve done a good job or who need cheering up on a tough assignment. This site gives you 20 e-cards to choose from. There‟s one on Achievement, Integrity, Great Job, down to Well Done. All you have to do is jot down who you want to send the card to with your message, and bingo! off goes the card. It might be a bit cheesy for some, but there‟s no excuse any more for not letting your people know how much you appreciate them! Make sure you check out all the other free items on this site, such as a free copy of Oliver Swett Marden‟s success book, “Pushing To The Front”, interviews with top leaders, e-zine, and a range of leadership tools. Summary of Free Resources:  success e-book  tools for leaders, eg business planning toolkit  coaching course  articles and quotes  teambuilding exercises  ecards. Site Home Address: Email Address:

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Manage, Click, Learn! 2010



Valuing Leadership This is a very useful site. It‟s been put together by Mick Yates and is built around the idea of 4 E‟s of leadership: Envision, Enable, Empower, and Energize. You can watch various slide shows explaining this framework and learn how they apply to 5 leaders of the 20th century, including Gandhi and Pope John XXIII. On top of all this, there are 300 themed articles on leadership, 350 links, 200 magazine features, 400 book references, and 500 quotations. Now that should keep you quiet for a few days! Summary of Free Resources:  slide shows  leadership self-assessment  leadership articles  quotations  book references. Site Home Address: Email Address:

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Manage, Click, Learn! 2010


Lessons in Lifemanship

A Course in Lifemanship This is an interesting site in which Bryan Bell attempts to explore what the meaning of lifemanship is. Bryan says that Lifemanship is like seamanship. Just as seamanship is defined as the ability to navigate the seas, so lifemanship is about navigating human relationships. It‟s about getting the skills that strengthen our relationships, making them more enjoyable for us and avoiding the self-defeating actions which make life a struggle. The course is split into 7 parts, including: How to improve relationships; how to get a job; how to find potential employees; and how to share success and motivation. It‟s like a compass to sail the seas of life (groan!). Summary of Free Resources:  online course. Site Home Address: Email Address:

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It covers everything in business from A. Carter McNamara. It‟s an amazing www. Then you move through Icebreakers and Group Matters. And of course when you go elsewhere you have other links to explore. the work of one man. Click. And it‟s hard to argue with that.managetrainlearn. to General Resources and Related Library Links. There doesn‟t appear to be anything left Email Address: Page 55 of 107 Get the MTL Experience! . (By the way. Carter calls the site a “complete. Site Home Address: http://www. Advertising and Promotion. I was astounded then and still am now. to Z. Learn! 2010 49. it has a bias towards non-profit organisations. You start with an introduction and a set of links to outside sites. highly integrated library of management material”.) Let‟s see what happens when you explore one topic. Management Help Free Management Library I first came across this website some years ago when there was little else on management development on the web. say Group Skills. Volunteers.Manage. a true management help. It‟s a real web of information. Summary of Free Resources:  encyclopaedia of management. well V.

To Manage Divine”) and hand it out to your delegates on your next training www. Page 56 of 107 Get the MTL Experience! . I selected “Q” and got “Quick Ratio” and “Quality of Work”. Site Home Address: http://www. you can buy the T-shirt with that slogan on (“To Work Is Human. business schools. Innovation.managetrainlearn.Manage. Motivation and so on. Manager Wise To Work is Human. portals.managerwise. To Manage Divine This is nothing short of a management supersite. management publications. The one I checked on Motivation has some really well-chosen subjects. Learn! 2010 50. and employment law sites around the world. there‟s a massive collection of articles in the Knowledge Bank. neatly categorised into sections such as Coaching. Click. There are also links to universities. Summary of Free Resources:  massive collection of management articles  glossary of management terms. such as “Climbing the Mountain on your Terms” and “Feedback is the Breakfast of Champions”. Then there‟s an A to Z glossary of management terms. As a bonus. Where to begin? Email Address: admin@managerwise. For devilment.

com www.managetrainlearn. 1-day Course Plans. Click. Manuals for Trainers. including E-learning courses. and a library of free e-books. Site Home Address: Email Address: Page 57 of 107 Get the MTL Experience! . ManageTrainLearn Free Software Downloads I hope you‟ll forgive this bit of self-indulgence since this is our site. To help you and your organisation learn these skills. You can download free evaluation versions of all these products from the site and enjoy them without limit at your leisure. Learn! 2010 51. ManageTrainLearn (MTL) focuses on the 20 skills that you need for professional and personal success in the 21st century. Time Management and Training Skills. Thinking Skills. Summary of Free Resources:  software downloads  prize quiz  newsletter  articles on management and development.Manage. Step-by-Step pocketbook guides. They range from Appraisal and Assertiveness to Teambuilding. MTL provides a range of online products.managetrainlearn.

mhmail. Marshall House Your Free Daily Affirmation This site is run by Jeanie Marshall and each month of the year she offers a theme which is then translated into a daily affirmation. For example. Click. in the week I checked it Email Address: mhmail@earthlink. Peace and prosperity be with you! Summary of Free Resources:  daily affirmation  3-monthly e-zines  online guided meditations. the two available were: A Meditation for Centering which lasted 12 minutes and Your Source of Abundance which lasted 27 minutes. When I looked.Manage. the theme was Balance.” It‟s a nice way to do some useful self-improvement each day and. Learn! 2010 Page 58 of 107 Get the MTL Experience! . it‟s free. the best bit is. Site Home Address: www. Other resources on this site include Jeanie‟s guided meditation tapes. and the affirmation for the day was “I act with purposeful awareness of equanimity and balance.managetrainlearn.

com Page 59 of 107 Get the MTL Experience! . and accelerate your own healing. Click. Learn! 2010 53. Go on.Manage. pull creative ideas out of thin air. an optimal state of being in which your right and left brains are working together and you are in a state of www. Plus. Mind Power System Free Relaxation Programme This is one of the websites of Jose Silva. This programme shows you how to reach the alpha level of relaxation. creative and deep relaxation. The free part of the programme is a 9-part email course which is the result of Jose Silva‟s 25-year research into how human beings can reach their full Email Address: support@silvaultramindsystem. this is the site to come to. you get a free 30-minute mp3 audio programme called “How To Reach The Alpha Level”. and discover possibilities you never imagined! Summary of Free Resources:  mp3 relaxation programme  email course. Site Home Address: http://www.silvaultramindsystem.managetrainlearn. open up your mind. You‟ll learn how to reach deep levels of meditation like a Buddhist monk. founder of the Mind Power System. If you‟re interested in getting more out of your subconscious mind and reaching a truly relaxed creative state of awareness.

instantly available Each year. Site Home Address: http://www. Here you can learn hundreds of essential management skills. Summary of Free Resources:  Free skills-builders  Over 450 articles  140 articles downloadable as an e-book  personal development plan workbook. Mind Tools Online management and leadership training. MindTools. Click.000 visitors learn the essential skills they need for an excellent career. and a forum. called Career Excellence Email Address: helps more than 10. interviews with experts.managetrainlearn. There is also a members‟ area. Learn! 2010 54. and develop yourself on an ongoing basis with the Mind Tools‟ popular e-newsletter.000. for access to all the materials.Manage. free of Page 60 of 107 Get the MTL Experience! .

The most relevant to anyone interested in business is the Sloan School of Management with over 100 programmes. What you‟ll get on this course is a syllabus. Negotiations and Conflict Resolution. This is how it works.managetrainlearn. You could be a trainer and use the plan as a structure for your own courses. Learn! 2010 55. Listening to the Customer. There are some 34 departments ranging from Aeronautics to Writing Studies. MIT OpenCourseware Sloan School of Management When it first announced that it was opening up all its course material free to the world. It‟s up to you. the Massachusetts Institute of Technology made newspaper headlines. lecture notes and What you don‟t get. is the actual lessons. Or you could use the references as the basis for your own self-paced learning. Let‟s take as an example “Practical Leadership”.edu www. both in pdf. Programmes are courses run in any particular semester. reading references. Now you can turn yourself into a MIT graduate! Summary of Free Resources:  online courses  trainer‟s here are the results: MIT Opencourseware.Manage. It‟s up to you how you might use this information. Email Address: info@ocw. Click. Site Home Address: http://www. and Communications for Management. calendar.ocw. Other programmes of interest to managers are: Advanced Managerial Communication. Now a few years Page 61 of 107 Get the MTL Experience! .

Learn! 2010 56. Considering what you‟d pay to hear either of these two speakers in www. Site Home Address: http://www. mp3motivators Free mp3 programme This site supplies the top audio programmes from the world‟s best personal development speakers. Click. that‟s not a bad deal! Summary of Free Resources:  motivational mp3s  free copy of As A Man Thinketh by James Allen. When I did this.Manage. It lasts all of Email Address: Page 62 of 107 Get the MTL Experience! . The free gift offered on the site comes when you recommend the site to a friend. the free mp3 I got was Bob Proctor and Jim Rohn talking about Goalsetting.45 minutes and can be played straight from your PC or an mp3 player. the different ways to communicate.html Email Address: itte@nbsa. There‟s good stuff on the qualities that make up a leader. and quite a big section on dealing with conflict. the lessons have universal appeal to managers and leaders in any organisation. Learn! 2010 57. Maybe they have something in mind? Summary of Free Resources:  leadership course. Site Home Address: http://www. Click. Although it‟s aimed at school governing Page 63 of 107 Get the MTL Experience! . National School Board Association Professional and Leadership Development This site contains a useful professional and leadership programme.Manage.

How do you approach your client so as to make your meeting as productive as possible?” You have 5 possible options for each answer. Site Home Address: http://www. All the questions are case studies. which is quite Email Address: info@sabonline. Summary of Free Resources:  negotiating skills test. Empowerment Through Negotiation Here‟s a tricky negotiation skills test called “So You Think You Know How To Negotiate?” There are just 7 questions and you‟re given 5 minutes to complete them. After submitting your www. you get the correct versions and a rationale.sabonline. Learn! 2010 Negotiation Enterprises 58. Click. The first case is as follows: “A client walks into your office and is exceedingly angry and difficult to talk Page 64 of 107 Get the MTL Experience! .

Two entries are currently topping the list. The second is the Louisiana Purchase by James Monroe and Robert Livingston in 1803. in which these two men doubled the size of the USA overnight for the price of $15 million. John has compiled everything to do with negotiations ranging from Crisis Negotiation to Gender Negotiation to Salary Negotiation and Travel Page 65 of 107 Get the MTL Experience! . in which King Solomon had to choose between two women who claimed to be the mother of a baby boy. John Baker. Cheap at twice the price! Summary of Free Resources:  huge database of negotiating material. It‟s absolutely massive. One feature that took my eye was a page on Outstanding Negotiations in which readers are asked to submit their nominations for the best negotiating performance ever carried out.managetrainlearn. The first was what John calls the King Solomon Maternal Claims Dispute. Site Home Address: Email Address: editor@negotiatormagazine. There‟s no fee so it‟s a resource you can wander around at will. And it‟s all the work of one man. Click. Learn! 2010 Negotiator Magazine www. The Most Comprehensive Resource On Negotiating Today This is probably the biggest database of negotiating material on the web.

Manage, Click, Learn! 2010


New Conversations

The Seven Challenges This is Dennis Rivers‟ site which he calls a cooperative communication skills community. He offers a range of free ebooks, articles and exercises to help visitors communicate more creatively, successfully, and compassionately; to encourage dialogue and resolve conflict; and to build a more co-operative life at home and work. There are 5 free e-books: The Seven Challenges written by Dennis himself. It goes into subjects such as Listening; Expressing yourself clearly; and Focusing on learning. Compassionate Listening by Gene Knudsen Hoffman, which explores how to transform conflict Human Becoming, an anthology of works by David Richo on our journey toward becoming whole and human, (look out for his excellent affirmations on overcoming fear) The Geometry of Dialogue, again by Dennis, which uses mandala-like flow charts to map and facilitate human interaction. Summary of Free Resources:  communication skills e-books  a set of resources on forgiveness, including a bumper sticker. Site Home Address: Email Address:

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Office Diversions

The Productivity Reduction Discovery Centre Don‟t tell your boss the subtitle for this site or he/she will seriously think you‟re wasting your time here. However, if you do get caught, then just quote the subtitle on the home page, which says: “Important survey reveals long-term medical importance of active on-the-job stress reduction”. Because that‟s what this site will do for you: reduce your stress and give your fun hormones a real boost. There are tons of great material here: office jokes galore; lists of phobias; games of concentration; world clockwatching; office pranks; timewasters; 2035 headlines (eg “Ozone created by electric cars now killing millions in 7th largest country in the world, California”); brain twisters, and jigsaw puzzles. When a bit jaded, I‟ve often whiled away a half-hour doing a jigsaw puzzle on this site and come back to my duties refreshed. (Really!) Perhaps the first of the 10 Office Commandments on this site is reason enough to play around here from time to time: “Thou shalt have no other life beside work”! Oh, and in case your boss does catch you looking at this site, there‟s a panic button called Yikes It‟s The Boss which will take you to a page on… well find out for yourself! Summary of Free Resources:  jokes, games, pranks, puzzles on office working  forum  poll  free office clipart. Site Home Address: Email Address:

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Patricia Fripp

Confessions of an Unashamed Relentless SelfPromoter Patricia Fripp is an award-winning coach and speaker, and by her own admission, an unashamed relentless self-promoter. I don‟t mind that because I like her style and tone and enjoy what she offers. For example, she has a huge list of articles covering the whole raft of management and personal development topics. For example, in Presentation skills, she offers “Put Your Audience in the Opening” (good advice); in Marketing Skills, she offers “Power Pitching”; and in Leadership, she offers “Make Your Presentations Fun”. But there‟s more free stuff on this site. There‟s a whole set of videos taken from Patricia‟s presentations. Try “Life is a series of Sales Situations” for starters. Or how about “The Story Behind Awesome Storytelling”. And what better than “Quantum Leap Performance”? You certainly get your money‟s worth here. After all, it‟s free! Summary of Free Resources:  management articles  ezines on public speaking and business  videos of presentations. Site Home Address: Email Address:

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if you‟re a manager who‟s stuck. Email Address: enquiries@peoplealchemy. using their search facility or just going where the mood takes www. Oh.peoplealchemy.managetrainlearn. Everything possible is included from 360 Degree Assessments to Page 69 of 107 Get the MTL Experience! . This enables you to access the full version and wander all over the place. making mistakes. People Alchemy Turning People into Gold Dust The guys at People Alchemy claim that. just because they want to! Summary of Free Resources:  Trial of a refreshingly different leadership manual Site Home Address: http://www. then you don‟t need training. who isn‟t?). Empowerment to Violence and Aggression. It‟s a great resource and they offer a Free Trial for 15 days. And their answer is their online (and offline if you want) portal of over 100 topics on management with lots of information on each. Everything I saw was superbly written and presented. overwhelmed. A nice touch was also that you can bookmark pages and add your own Click.Manage. the portal is offered free to charities. or under pressure (OK. You need answers. and if this wasn‟t enough. Learn! 2010 63.

the rabbit/duck. You‟ll find the 3 just mentioned plus other well-known ambiguous illusions such as the Eskimo/Indian chief. And you can use them in a wide range of change programmes as great icebreakers. And others mix numbers and letters as in the “Is it 13 or B?” picture. Summary of Free Resources:  optical illusions. the chances are you‟ve been shown an ambiguous picture showing 2 images which change according to how you look at them. This site has a huge number of links to different optical illusion sites (though. Page 70 of 107 Get the MTL Experience! . Site Home Address: Email Address: Acp103@psu. Penn State Psychology What Do You See? If you‟ve ever been on a personal development programme. Others use the Necker Some trainers use the famous “old hag-young queen” www. and the facing vases/faces. Learn! 2010 64. some of the links are now dead). being rather old. or quick power learning interludes. They‟re fun to play with or just to work out for yourself.managetrainlearn.

Learn! 2010 Personal Development 65. Click.Manage. There are nearly 250 articles to choose from. and end up with Wisdom Words and Worry.managetrainlearn. John-Boy! Summary of Free Resources:  articles and e-book  free My Life Planner software. neatly arranged in A to Z fashion according to personal development themes. Site Home Address: http://www. then you‟ll love Chuck Gallozzi‟s articles and free e-book “Roadblocks to Happiness” on this site. So we start with Abstinence. Email Address: stevemoor@personal-development. Say goodnight. here‟s the subheading to the article on Wisdom: “Some folks are wise and some otherwise”. Homespun Philosophy If homespun philosophy is your thing (and I have to confess to a certain weakness in this neck of the woods).com Page 71 of 107 Get the MTL Experience! . move on to Change and Complaints. steer right through Learning and www. As an example of the folksy nature of these writings.

audio tapes and top 10 lists.managetrainlearn. Site Home Address: http://philiphumbert. Personal Eco-Systems. He does things that bring him joy and contribute value to others. One of the best features is Philip‟s newsletters and you can get copies for every month back to 2002. Email Address: coach@philiphumbert. He‟s a coach who says he‟s never worked in his life: what he does couldn‟t be described as work in the conventional www. I suppose there‟s no better definition of a trainer or coach than when he says: “I love to pass on what I‟ve learned and help others enjoy their own brand of success. and I also like Philip because the most important stuff on his bio is his dog. Creating Wealth. Kodiak. Philip Humbert Coaching to Achieve Your Goals and Live Your Dreams Dr Philip Humbert is my kind of guy.” Philip shares a lot of his philosophy and ideas on this website of his. Summary of Free Resources:  3 e-books  Audio tapes  Hundreds of quips and quotes on personal development  Newsletter archive. and Making Money. Learn! 2010 66.Manage. Click. The free goodies include 3 free e-books: Goal-Setting Page 72 of 107 Get the MTL Experience! .

including some classic self-improvement books. And many more Email Address: info@positive-club. a free 7 Eternal Laws CD. In Page 73 of 107 Get the MTL Experience! . and a massive dictionary of self-affirming quotations from Abundance through to Youth. a really neat little positive boost trick that only a computer can deliver. then this site will shower you with great motivational literature. You can get Napoleon Hill‟s “How to Overcome Failure and Achieve Success”. Emile Coue‟s relaxation formula that‟s a must whenever you‟re feeling down. there‟s a lovely relaxing slideshow from Kahlil Gibran. Now if none of these don‟t put you on cloud nine. Learn! 2010 67. Kahlil Gibran‟s “The Prophet” and Wallace Wattles‟ “The Science of Getting Rich”.com www. Site Home Address: http://www.managetrainlearn.Manage. Click. All free. there really isn‟t any hope for you! Summary of Free Resources:  self-improvement e-books  positive boost  tests and quizzes  inspirational slide show from Kahlil Gibran  relaxation formula  dictionary of self-affirming quotations. Positive Club Free Inspirational Books If you‟re really interested in personal selfimprovement.

Summary of Free Resources:  Slideshows  Advice from famous presenters  Templates  Speeches  Sound clips. conversational style. Learn! 2010 Presentation Helper 68. Help For All Your Presentation Needs I‟ve seen quite a few sites that teach presentation skills but this is my favourite. and a template builder. And told in an easy-to-read. a really interesting forum from which you can see some of the presentations people have made such as “The Life of a Potato”. funerals and retirements. Next. there‟s some great advice on how to deliver your presentation. you‟ll find a collection of famous speeches and examples of what to say on special occasions such as weddings.Manage.presentationhelper. There are also quick links to the free Powerpoint viewer and trial version of the real www. Click. Where to begin? Email Address: “Ancient Egyptian Mummification”. seasonal. first off. Then there‟s a range of free excellent Powerpoint templates under different headings such as business. Site Home Address: http://www. and “The Future of the Pork Sausage Market”. Topics include What to Wear and Dealing with Page 74 of 107 Get the MTL Experience! .

managetrainlearn. pros and cons. it can also be of value to those who want to develop their knowledge of management ideas. and Fayol‟s 14 Principles of Management.provenmodels. Summary of Free Resources:  Collection of management models Site Home Address: http://www. In the top ten of models are favourites like Maslow‟s Hierarchy of Needs. The models themselves are displayed graphically with details of their www. Theory X and Y. Learn! 2010 69. Proven Models Models on the Cat Walk Although Provenmodels is primarily a resource for researchers and students. It comprises a collection of 64 models which can be accessed be a search of the model name. Click. you can browse the model Page 75 of 107 Get the MTL Experience! .Manage. or the Email Address: customer_service@provenmodels. and references. descriptions. You can add your own comments. the author name. Alternatively.

managetrainlearn. Learn! 2010 Email Address: al@robinsharma. Everything he touches seems to turn to Page 76 of 107 Get the MTL Experience! . ranging from Lessons on Leadership from U2 to The Five Forms of Wealth to Ambidextrous Leadership and Be A Renaissance Person. Robin Sharma is the ex-lawyer turned motivational speaker who has created a brand out of himself and uses this to promote a wide range of business and personal development material. In all there are nearly 40 broadcasts in the archive. www. The chief free resource on this site is a collection of audio podcasts. but as the name of his bestselling book.Manage. These will really motivate you as you walk or drive along. Summary of Free Resources:  free podcasts  video segment on “The 8 Things that Billionaires Do”  video excerpt on “Lead Without a Title”  “Extraordinary Leadership” audio programme (60 minutes). Robin Sharma The Monk Who Sold His Ferrari I don‟t believe that Robin Sharma is for one second the monk who sold his Ferrari. that‟s the person I‟ll always think he is. You can‟t help getting infected by Sharma‟s enthusiasm and success aura. Site Home Address: http://www.

“Flinching”.com Email Address: dawsonprod@aol. Plus.Manage. and tells a very good story. Roger Dawson You’ll Never Make Money Faster than When You’re Negotiating Roger Dawson was one of the first speakers I ever heard on the subject of Negotiating Skills. Summary of Free Resources:  audio and video excerpts  articles on negotiating. you‟ll also get a set of 23 articles on power negotiating. He‟s www. This site will show you Roger in action both on audio and Page 77 of 107 Get the MTL Experience! .rdawson. Site Home Address: http://www. including: “Ask For More”. Learn! 2010 71. and “Money is not as important as you think”. Click. entertaining.

He has reached more than 3 million people with his high-energy and high-content Email Address: ron@ronkaufman. Uplifting the Power of Service Worldwide Ron Kaufman must surely be the most dynamic advocate of customer service in the world. as if this wasn‟t enough. Summary of Free Resources:  Videos and audios on customer service  Slideshows  Articles and tips Site Home Address: www. Both sites will give you access to some of Ron‟s excellent free Page 78 of 107 Get the MTL Experience! . He has two websites: his own at ronkaufman and his customer service college at Up Your Service. There are audio presentations with intriguing titles such as “How to make a wrong customer feel right”. There are great videos which will show you why Ron is such a draw when presenting.Manage. And. There are 2 really creative Powerpoint slideshows called Service With a Smile and Up the Loyalty Ladder which you can download. Click. a free Customer Service Training Library. Learn! 2010 Ron Kaufman 72.

Manage.saladltd. It‟s run by Jamie Smart who is the author of most of the articles in the tips archive. “Wave goodbye to hesitation”.managetrainlearn. Salad Ltd Do What You Love Salad is a UK training company specialising in Neuro-Linguistic Programming (NLP). Site Home Address: Email Address: and “Power chunking”.co. Click. To get a feel for some of the tips. They‟ll enhance your communications and make you a stronger influencer. Signing up to Jamie‟s tips means you get a whole host of NLP-related resources free. There are over 80 articles here and they are really one of the best introductions I‟ve come across to Page 79 of 107 Get the MTL Experience! . Learn! 2010 73. here are some titles: “Put some fizz in your physiology” (about the state of your body and the state of your mind). Summary of Free Resources:  articles on NLP  free NLP videos  hypnotic language course  irresistible influence language course and ebook  free 1 year hypnosis course and ebook. Email Address: contact@siliconbeachtraining. Site Home Address: http://www. Summary of Free Resources:  Free courses from their website  Free monthly competition. They care about effective training and that means listening to their clients and course participants. and Social Media. Learn! 2010 74. To start off. you can follow up on tags (to see related items). as well as more familiar management courses. What makes them really outstanding. Because they are also promoting their own offline courses. is the range and depth of free resources on their site. they also run a monthly prize competition with the winners receiving a free they offer 13 courses that can be accessed from their website pages. share the topic on your social sites. Silicon Beach Training Training that Makes a Difference Silicon Beach Training are a Brighton (UK)-based company that provide both online and offline training. These range from PRINCE2 to Six Sigma.managetrainlearn. Page 80 of 107 Get the MTL Experience! . Photoshop. On each of the topics in their www. or submit a comment of your own.

What makes this more than a training www. Site Home Address: http://www.managetrainlearn. all of which can be customised to suit your own particular training needs. A great giveaway for training and learning. Soft Skills and Personal Development Skills Converged is a great little training shop which provides offthe-shelf content for trainers. These include trainer‟s notes.Manage. exercises. games. You get all the instructions along with the item which are usually well-illustrated. These range from energisers and icebreakers to exercises and teambuilders. however.aspx Email Address: support@skillsconverged. Page 81 of 107 Get the MTL Experience! .skillsconverged. slides. Learn! 2010 Click. is the wealth of free material on offer. Summary of Free Resources:  Free training resources on exercises. Skills Converged Training Material on Productivity. and role plays  Icebreakers  Quiz  Teambuilding games  Free download pack with guidelines and useful materials for running courses.

stressbusting. I liked in particular the idea of “Firebreaks” around your busy day. And the Directory offers a good set of links to more specialised areas. Then there is the Stressbusting channel with a variety of short programmes on relaxation. from Dr Roger Henderson. and stretching. There are really interesting articles. Learn! 2010 Email Address: info@stressbusting. Therapies cover 13 remedies from Yoga to Colour Therapy to Shiatsu. Send me to the relaxation couch now. Site Home Address: Page 82 of 107 Get the MTL Experience! . Click. The one irresistible feature is the Stress Test which will let you know how vulnerable to stress you are. Stressbusting Wellbeing Solutions for Your Workplace This site has got everything you need to relieve you of Summary of Free Resources:  www. You can hunt for stressbusting ideas either via 12 zones like Workplace Stress and Money and Debt. meditation.Manage. or via the type of remedy eg a link to another area or product. advice and tests on stress busting.managetrainlearn.

com Page 83 of 107 Get the MTL Experience! . coaching courses. Plus a demo of a Life Organizer that plans your personal success. then this is the place for you. and I Your Path to Success If success is important to you in life. Click. quotes. software and videos. Learn! 2010 77.managetrainlearn. in fact. Success. I think. there‟s a great selection of e-cards that you can send to your contacts Email Address: info@success.  Massive personal success article directory  Free tour and demo of “Life Organizer”  E-cards to send to your contacts. quotes. Plus audio programmes. Summary of Free Resources:  Free CD and MP3 on Robert Stuberg‟s “The Secret”  Free coaching session  Free newsletters. and powerwords. Then there‟s an amazing article directory. to which you can add your own items. Site Home Address: http://www. For a start you can download a free CD and MP3 of “The Secret”.success. developer Robert Stuberg‟s mission can be summed up in this simple statement:”our goal is to help you experience more success!” You‟ll find products from the well-established success authors here such as Jim Rohn and Wayne Dyer.Manage. these are pretty amazing. Success www. But what about the free resources? Well. The focus on this entire site is success. (and who doesn‟t have some kind of desire for their own success?). And email tips. Oh.

The site has 6 areas: Success Page 84 of 107 Get the MTL Experience! . As a reward for gathering Email Address: webmaster@selfgrowth. You can access experts in each of these areas. you can develop your own member pages and connect to others through chat. and Lifestyle. adding an article (50). Summary of Free Resources:  A choice of 13 free newsletters  Links to online IQ and EQ tests  Huge directory to specialist sites dealing with self growth  Access to experts. Mental Health. Love and Relationships. members can earn user points for all their activity on the site. or simply daily logging in (5). blogs. Spirituality. a community. Self Growth The Online Self-improvement Encyclopaedia Selfgrowth is reputedly one of the largest self-improvement sites on the Internet. Once you‟ve registered. Site Home Address: http://www.managetrainlearn. It is a resource. including adding an expert page (100 points). and discussion boards. newsletters. As an encouragement to participate. you can be featured on the site and offered prizes. Money and Careers. Click. sets of www. It‟s a very well-managed resource and the links alone will set you on a personal development adventure that may take you anywhere.Manage. instant messaging.selfgrowth. Learn! 2010 78. and a place to learn. events. and products. Health and Fitness.

And then it uses a mountain background. is the link to the Making a Difference workshop. Learn! 2010 79. it has a landscape website not a down-the-page portrait one. Here you can sign up and then take a Career Driver‟s Assessment which is a small portion of Lesson Two of the workshop. Being the Expert. probably because the company is located in Utah. Achieving Stretch.Manage. though. Leading Others. The assessment now allows you to devise an Action Plan. I scored highest on Gaining Autonomy which for me was spot-on. The great thing about the site. Once you‟ve completed the whole set of questions. you get the results which score your responses according to one of the following: Gaining Autonomy.targetedlearning. Click. Targeted Learning Engaging the Collective Genius of People This is a neat little Page 85 of 107 Get the MTL Experience! . and Maintaining Balance. Summary of Free Resources:  Demo of Making a Difference workshop Site Home Address: http://www. Great fun and highly innovative. This is a series of 28 questions about your career objectives and values. For a Email Address: info@targetedlearning. Serving Others. Ensuring Security. Fostering Innovation.managetrainlearn.

Manage. As an www. and on your personality. Test Café Brain Tests This is one of the best sites around for taking tests. Other free tests include… How Smart Are You? How Smart Are Your Emotions? Are You Left-Brained or Right-Brained? Teamwork Are You A Leader? Are You Organised? Are You Self-Confident? Half-Full or Half-Empty? Are You Assertive? Enneagram Test What Color Is Your Aura? What Kind of Person Are You? OK. Testing. there‟s a free Brain test that has 32 questions and will take you 12 minutes to complete. on teamwork. You can take them on your IQ. testing.managetrainlearn. Summary of Free Resources:  tests and self-assessments. Learn! 2010 80. Site Home Address: http://www.testcafe. on time management. on your career Page 86 of 107 Get the MTL Experience! . Click. on Email Address: info@testcafe.

detect change. Site Home Address: http://www. ranging from “Change Is A Many–Splintered Thing” to “When You‟re At the End of Your Rope. in her www. or. about Patti and her work. Let Go”. That‟s why she calls herself “the change agent” (get it?) This site is a showcase for her very interesting articles on change. Summary of Free Resources:  articles on change management. Click. Learn! 2010 81.managetrainlearn.Manage. You can also listen to Patti talking about some of her work assignments and you can download one of the best pdf brochures I‟ve ever Email Address: patti@thechangeagent. It‟s in the form of a spy Page 87 of 107 Get the MTL Experience! . The Change Agent Are You A Change Agent or A Change Victim? Patti Hathaway is a consultant who specialises in helping organisations manage change. That‟s not all.

The site is based on Web Email Address: info@theleadershiphub.0 tools with members writing their own leadership diaries.theleadershiphub. documents and other useful tools to share with the rest of the community. Move over Mickey! Summary of Free Resources:  60-second leadership book extracts  Blogs. which aims to inspire people with Walt Disney‟s leadership style and show them how to be a “connoisseur of talent”. Disney Leadership. Learn! 2010 Page 88 of 107 Get the MTL Experience! . Be www. Think MySpace or Facebook for Leaders and you‟re in the right kind of territory – a leadership collaboration and development site that uses social networking principles and tools. This means that leadership experts and practitioners from all over the world can collaborate with each other. messaging each other. blogs. Some of the groups on the site include: Professional Voice. videos. The Leadership Hub The World’s Online Leadership Community The Leadership Hub is claimed to be the world‟s first online collaborative leadership development community. Be Inspired. Click. documents on leadership Site Home Address: http://www. uploading their own video clips. emailing within the platform. and one I particularly like.

each with a page containing descriptions of tools and terms about improvement and quality. Learn! 2010 The Improvement Encyclopedia Page 89 of 107 Get the MTL Experience! .managetrainlearn. and qualitytools (which you‟ll find elsewhere in this book).” So. and “Fault Tree Analysis” and. Site Home Address: http://www. This one is “a long list of around 400 items. Click. Hats off to David for another amazing encyclopaedic resource. Brief Descriptions of Quality Terms and Tools Here is another one of learning junkie David Straker‟s sites.htm Email Address: contactus@syque. you can start with the “A-O Diagram” and journey through “Bell Curve”.com “Chumbo Chart”. if this is your sort of thing.syque. end up with “Z-Chart” and “Zenbara”. ranging from original Japanese terminology to Six Sigma frameworks.Manage. Summary of Free Resources:  articles on quality and improvement. creatingminds. a companion to changingminds.

Manage. Victor is an American motivational speaker who is very entertaining. and ends with “The 10 Steps to Overcoming Public Enemy No 1: Fear”.com www.managetrainlearn. and free e-book on success. Site Home Address: http://www. Read and be entertained! Summary of Free Resources:  video excerpts  articles. a bitter-sweet story of how nobody sees you when you really Email Address: victor@thelogicofsuccess. Click. Motivation with Intelligent Content This is Victor Gonzalez‟s site. newsletter. conversational.thelogicofsuccess. Learn! 2010 The Logic of Success 84. There are 62 of them and they‟re all written the way Victor speaks: highly personal. and instructive. Page 90 of 107 Get the MTL Experience! . which is summed up as: “never try to win”. They range from “My First Trophy”.) What makes the site worth a visit is the special collection of articles on success. (You can see him in action on this site in 4 video excerpts. through “The Winning Mindset of a True Leader”.

Site Home Address: http://www. and a Daily Knowledge Special. Summary of Free Resources:  glossary of management terms  articles galore on management. There are Finance. Which makes this section alone a great research tool. sending you off in all sorts of explorations. Then there are links to Publications.Manage. The Manager The Knowledge Intermediary “The Manager” is a massive resource focusing on management issues. Marketing.themanager. this is as good a place to start as you‟ll find. For a Page 91 of 107 Get the MTL Experience! . In fact. HR. it has a wonderful www. Learn! 2010 85. a Knowledgebase. Warning: only attempt if you‟ve got an hour or two to spare as you‟ll almost certainly get absorbed in its fascinating meanderings. if you ever need to look something up about Email Address: info@reckliesmp. Click. and other categories that will shoot you off to even more resources elsewhere on the Net.

Here you‟ll find answers to questions that really bother people at work. Site Home Address: http://www. Learn! 2010 The Workplace Doctors 86. Hint: prison wins out! Summary of Free Resources:  workplace question and answer  amusing things that managers say.Manage.managetrainlearn. Click. and a comparison between work and prison. “How Can I Combat Tardiness?” and “I Work With A Jerk!”.workplacedoctors. Dear Doc… This is an off-beat work-related website run by William Gorden. Dan West. such as “Help! I Can‟t Spel”. The main part of the site is a Question and Answer section in the style of an Agony Aunt column which responds to all sorts of workplace Page 92 of 107 Get the MTL Experience! . Lists to Hang Up at work. there‟s a very amusing section that includes: some of the crazy things managers say. In addition. in “Management Without Logic”. and Tina Email Address: www.

com www. for short). and e-learning. Just go and play! Summary of Free Resources:  games. including…  104 training games from “$20” to “Zoom”  36 interactive lecture styles  webshell games like Hangman. Thiagi was born in Madras (now Chennai) and became an instructional leader devoted to making learning fun.managetrainlearn. to name just a Email Address: thiagi@thiagi. Site Home Address: http://www. eg on facilitator characteristics.Manage. And there‟s a lot of free fun training on the site. and Tic Tac (Noughts and Crosses) “About the World”  a glossary of 66 strategies for improving performance  interactive puzzles. Learn! 2010 87. puzzles and guides  training resources. Project Life Cycle.  trivia puzzles  email games. Thiagi Improving Performance Playfully This is the site of Sivasailam Thiagarajan (or Thiagi. Page 93 of 107 Get the MTL Experience! . Click.thiagi. TV game shows.

Unusual and original features of the site are various newsfeeds on management topics. both outstanding writers. Finally. there is a wealth of material on this site. consultants and thinkers in their own right.managetrainlearn.Manage. Summary of Free Resources:  Management library  Blog watch  Media watch  Links library. and an update on the world‟s top companies. Heller is the founder of the magazine. a Media Watch which summarises the headlines of the world‟s top business publications. Expand Your Thoughts The two Thinking Managers who edit this site are Robert Heller and Edward de Bono. there is a Resources section linking to a big database of other sites and Page 94 of 107 Get the MTL Experience! . Site Home Address: http://www.thinkingmangers. These include a Guru Watch which follows the latest work on over 70 of the world‟s top management gurus. As you would expect from two such luminaries. Management Today and de Bono is one of the world‟s leading authorities on creative thinking. Learn! 2010 Thinking Managers Email Address: info@thinkingmanagers. much of it available in the Letter to Thinking Managers newsletter which is free for the first two months. There is also a huge library of management material. www.

are you tickled by life? Tickledbylife. stories. wish I‟d had an intro like that! Summary of Free Resources:  Terrific collection of “Tickles” (thought-provoking articles)  Poll of the week. The objective of this site is to enable you to live your life creatively and joyfully in your own way so that you can experience goose bumps of success in all areas of your life. jokes. Learn! 2010 89. Click. provoke you. comments and much www. interviews.Manage. anecdotes. games. Cor.managetrainlearn. puzzles. Tickled By Life Productivity and Life Enhancement Does life excite you? Are you blown away by the newness of every moment? Do you tap your creativity to the full? Are you passionate about your goals? Does playfulness come naturally to you? In Page 95 of 107 Get the MTL Experience! .com will surprise you.php/ Email Address: info@tickledbylife. Site Home Address: http://tickledbylife. inspire you and wow you with a host of free articles.

336 pages long. and has some very interesting ideas and techniques. It‟s huge. Learn! 2010 90. If you want to inject more pizzazz into your presentations. On his site you‟ll find a great free ebook on how to keep your audience awake and captivated by your business presentations. Tom‟s title for the e-book is: “Wake „Em Up!” and the subtitle is “Your A to Y Guide (No ZZZZZs Allowed) to more interesting.managetrainlearn. Site Home Address: http://www. and don‟t you think that book cover is kinda snazzy? Summary of Free Resources:  ebook on presentations  free articles on presentations. Click. Tom Antion Wake ‘Em Up Business Page 96 of 107 Get the MTL Experience! .Manage. It‟s printable online reading but if you want to buy the book you can. fun and memorable programs”. try www. Tom Antion is a business speaker who also runs a range of seminars on other topics.htm Email Address: orders@antion.antion.

or the nub of leadership. The thing that stopped me going then was that Peters‟ seminars were invariably sold out and I could never make out a good enough business case to justify the cost. You can discover what the great man thinks about interviewing excellence.managetrainlearn. or dozens more.Manage. Please!” As if he had to ask! Summary of Free Resources:  powerpoint slides of Tom Peters‟ seminars  master and special slides  newsletter and daily quote  pdf files covering thoughts and tips. Tom Peters When Exactly Will You Go For Wow? This is the site of the guru‟s guru. Send them to friends. he shakes up enterprises to re-think what they do. from seminars in the States. Spain. the Middle www. Click. There are heaps of stuff here. or transformational change.tompeters. “Take Email Address: info@tompeters. For here on Peters‟ site. I dreamed of attending one of Peters‟ seminars – a mix of Deming and Robbins. Tom Peters. Site Home Address: http://www. slides and pdfs on Peters‟ thoughts. Romania. Years ago. Use them. Spread them around. or innovation. and more. Learn! 2010 91. Page 97 of 107 Get the MTL Experience! . He is far more than a motivational speaker. Have your way with them. Peters is a legend in his own lifetime. Brazil. But now of course the cost doesn‟t come into it. I can get the next best thing to attending one of his seminars: all the powerpoint slides for free. I used to think. when I was just a humble HR manager. Tom implores us to use these resources.

Summary of Free Resources:  Samples of training materials. Metaphors. if you are a UK www. As well as this Page 98 of 107 Get the MTL Experience! . The site and company is the creation of Andrew Wood whose aim was to develop a website where trainers. Learn! 2010 92. Site Home Address: http://www.trainerbubble. you qualify for a free training pack. whilst remaining affordable. including Business Development. A great training resource. Communication. Trainerbubble Affordable Training Solutions Trainerbubble sells a range of products for trainers. Trainerbubble provides a huge list of free samples that are ideal for anyone running courses. eg “Leading Effective Teams” and “The Art of Negotiation”  Free energisers. Plus. such as “Aeroplanes” and “Ha Ha”  Exit interview questionnaire  Meeting planner  Powerpoint games  Quizzes and fun  Teambuilding games  Training Models  Training documents  Icebreaker. Customer Care. simple to follow and easy to access.managetrainlearn. They also provide consultancy and bespoke services. Lateral thinkers. and Health and Safety. leaders and anyone involved in the development of others could access a set of simple to use trainers notes that are highly interactive. Click. seminars and workshops.aspx Email Address:

you can also download a 107-page pdf book called “The Whole Person Handbook” which uses a questionnaire to lead you through your key development www. Plus.managetrainlearn. and Nutrition. Heart Intelligence. And. Trans4Mind Tools for Transformation This link will take you to a wealth of free goodies from Peter Shepherd‟s Trans4mind website. Email Address: info@trans4mind. and assertive/unassertive preferences.Manage. there‟s a 30-lesson course called “The Positive Approach” which is intended to help you become clearer about your own identity. Then you can download a 242-page pdf book called “Transforming the Mind” and take a range of personality tests covering extroversion/introversion. Site Home Address: http://www. Phew! Summary of Free Resources:  E-book  courses on self-development  free coaching  free copy of “Transforming the Mind”  free copy of “The Whole Person Handbook”. Learn! 2010 Page 99 of 107 Get the MTL Experience! . And that just scratches the surface. For starters. there are 3 more free courses on Communications. stable/unstable.trans4mind. if that‟s not enough. what you want in life and how to consciously transform your life for the better.

it‟s an amazing management portal linking to over 250 management methods and theories in areas like: strategy and value creation. You get what‟s on offer thrown straight in your face. In just a few Page 100 of 107 Get the MTL Experience! .net Email Address: info@valuebasedmanagement. Site Home Address: http://www.Manage. It‟s like an internet inside an internet. Learn! 2010 94. In fact. valuation and decision making. Nearly every concept on management must be here. Value-Based Management Management Methods There‟s no room for pretty designs or graphics on this site.. organization.. Click. I could jump from “Game Theory” to “Six Thinking Hats” to “Emotional Intelligence” to Covey‟s “Seven Habits” theory. and leadership and management.valuebasedmanagement. change and culture. and most importantly.managetrainlearn. communication and marketing. it's all completely free! Summary of Free Resources:  portal for management articles and ideas  free magazines  hall of www.

or explain on a diagram?” Once you‟ve answered all the case studies. you‟ll get a page that explains your learning style. and Kinaesthetic. How would you like the doctor to explain what‟s wrong? Would you prefer him to show you on a model.Manage. Read/ This site from New Email Address: flemingn@ihug. Site Home Address: http://www. tell you. Page 101 of 107 Get the MTL Experience! . has a questionnaire of 13 typical learning situations that will tell you what your preferred learning style is. Neil Fleming. Discover Your Learning Style VARK stands for Visual. Here‟s one of the situations: “You have a problem with your knee. which are the 4 main learning styles (though check out Accelerated Learning who expand this to 8 multiple intelligence learning styles). Learn! 2010 Vark Learning Styles 95. Aural. Summary of Free Resources:  learning style questionnaire  helpsheets on the styles  books and software.managetrainlearn.

or www. They can be used.Manage. If you really want to push the boat out. For example. Wilderdom Gear for Adventurous Learning This wonderful site is James Neil‟s collection of classic and novel group games. and Nuclear Holocaust. whether you‟re working with colleges. for any experiential learning course. there are all the classic teambuilding games such as Lost At Sea. I‟d award James Neil the Nobel Prize for Experiential Learning! Summary of Free Resources:  13 categories of group games  massive store for all things training  trainer‟s Page 102 of 107 Get the MTL Experience! . you could even try out some indigenous games such as the String games of the Navajo and traditional Hopi games. For me. Then there are some of my favourite icebreakers such as Cheeky Cheeky and Zoom. Site Home Address: http://www. or the local scout troop. activities and exercises. Learn! 2010 96. corporate managers. Survival On The Moon. any of which could easily account for half a day‟s training. Click. I could happily spend hours on this Email Address: james@wilderdom. And trust activities such as Sherpa Walk and Human Ladder. this is a treasure trove of training and if there were such a thing.

com www. a news poll. newsletter. a forum. there were articles.Manage. Registration gives you access to the full site and it‟s free so there‟s no need to miss out on Page 103 of 107 Get the MTL Experience! .com Email Address: tjohnson@workforceonline. Click. Site Home Address: http://www.workforceonline. a Dear Workforce agony aunt. For a start you can get a free copy of the Workforce magazine which covers current issues of interest to HR and general management. Then there are all sorts of additional free features. topic channels. When I last looked. Learn! 2010 97. Summary of Free Resources:  magazine  articles  news poll  cartoons  hot list of HR providers and vendors  free sample issue of “Workforce Benefits”  forum. and cartoons. Workforce Online Educating You About Your Workforce This is a huge resource and it‟s hard to know where to begin.managetrainlearn.

workworries. Bullying. then Work Worries is the place to visit. Site Home Address: www. Click. It‟s based on the idea that all workplace problems are caused by people and Page 104 of 107 Get the MTL Experience! . The original feature that I like about this website is the Vault. then so has someone else who now has an answer. This isn‟t a place where you can drop difficult employees and let them rot but a place to deposit all the articles you like and come back to in your own time.Manage. There are over 1200 articles and resources to choose from with headings like Bad Email Address: info@workworries. Summary of Free Resources:  links to articles and resources  discussion forum  personal vault to collect and store your resources. Learn! 2010 98. and Office Politics. Work Worries Help With People Problems At Work If you have problems at work and need help to sort them out. if you‟ve had a problem. There‟s also a discussion forum where you can let off steam.

Titles include: The Definitive Book of Body Language. HR Planning. an office based in Email Address: Karen@xageconsulting. Summary of Free Resources:  large collection of e-books Site Home Address: http://www. Job Analysis. Here you‟ll find a huge list of books under different categories such as Page 105 of 107 Get the MTL Experience! .Manage. Xage Consultancy Your Very Own Online Management Consultancy Xage is a new site for me. It‟s a true management library.xageconsulting.managetrainlearn. The free downloadable library on the site is the real draw. Leadership and Management. A large number of the books are MBA notes. Performance Management. Learn! 2010 99. Recruitment. unusually. It is run by Karen Davies and Gary Malcolm with. English Brainstormers. It is an international Human Resource Management Consultancy that helps organisations meet their HR challenges by developing and implementing actionable www. Click. Policy and Procedures. Training and Development. and The Psychologist‟s Book of Personality Tests. Assessment Centres. and Teambuilding. Don‟t Guess Your Way to Success.

com Page 106 of 107 Get the MTL Experience! . There are a few great free offerings to be found as well.Manage. A bit like Zigzagging all the way to success! Summary of Free Resources:  newsletter  self-talk card  performance planner  free download of Zig‟s “Biscuits. and all you‟ve got going for you is you. much like many of the others in this book. Click. and every day there is a new Zig Quote of the Day. including a self-talk card and a performance planner. Fleas and Pump Handles” when you sign up for the newsletter. Site Home Address: http://www. For www.managetrainlearn. then you can‟t do much better than copy Email Address: info@zigziglar.. But if you want to find out how to turn yourself into a distinctive brand. Zig Ziglar is a motivational speaker and trainer. You don‟t easily forget the name or the clever way in which he uses the name as a brand. What sets him apart from the rest is that he knows how to stand out.zigziglar. Zig Ziglar It’s About Being Better The reason I included Zig Ziglar‟s website in this book isn‟t because I liked the idea of an entry under “Z” but because I liked the idea of how one man can turn himself into a brand. his forum is called Ask Zig!!. his short training courses are called Ziggets. Learn! 2010 100.

managetrainlearn. Learn! 2010 Thank you for reading and using this book. For a very special learning experience. get your surprise bonus gift. and much more. Page 107 of 107 Get the MTL Experience! . visit http:/ww. visit our website at http://www. enter our prize Here you can learn about the 20 skills you’ll need for success in the 21st Century. This is learning like you always dreamed it could be.Manage. For more digital publications on management and personal development.managetrainlearn. subscribe to our weekly www. get instant downloads of FREE products.

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