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Terms and Conditions
1. DEFINITIONS IN THESE TERMS AND CONDITIONS i) 'Bank' means Corporation Bank, a body corporate constituted under the Banking Companies (Acquisition and transfer of Undertakings) Act 1980 having its Head Office at Mangaladevi Temple Road, Mangalore - 575 001, India including any branch/office thereof. ii) 'Internet Banking Terms & Conditions' shall mean the terms and conditions as modified from time to time applicable to 'Internet Banking' facility offered by the Bank and accepted by the user. iii) 'Internet Banking' is the Bank's facility which refers to the following facilities offered by the Bank to the user: a. Account status; which includes Balance Enquiry, Transaction View, Statement of Accounts, Credit Card details etc. b. Services; which includes request for cheque book, stop payment, remittance (Demand Draft, Pay Order, TT and MT), utility payment (income tax and bills) c. Administration module d. Financial Transactions; which include transfer of funds, remittance instructions and debiting of service charges e. Masters option; which includes downloading of forms etc., deposit renewal instructions etc. f. Utilities; would include display of foreign exchange rates, deposit interest rates, gold rates, calculation for EMI/Deposit Maturity Value. These facilities shall be offered in a phased manner at the convenience of the Bank. The Bank may also make additions/modifications/deletions to the facilities offered through Internet Banking facility at its sole discretion. iv) 'User' means an account holder of the Bank who has agreed to the terms and conditions mentioned herein and is authorized by the Bank to avail of the Internet Banking facility. v) 'User ID' refers to short collection of characters to be used to identify the person who is using the password. vi) 'Account' means the user's savings and/or current account and/or any other type of account designated by the user for enquiry and/or operations through the use of Internet Banking facility. vii) 'Main Account' means an account which is so specified by the user to the Bank. viii) 'Personal Information' refers to the information about the user obtained in connection with the Internet Banking facility. ix) 'Password' is a secret series of characters comprising of letters of English alphabet and numeric numbers or special characters or a combination thereof that enables a computer user to access a computer network, file, data or programme. 2. APPLICABILITY OF TERMS These terms form the contract between the user and the Bank. By applying for Internet Banking facility and accessing facility, the user acknowledges and accepts these terms. These terms and conditions are in addition to and not in derogation of the terms and
iii) The Bank shall take reasonable care to ensure the security of and prevent the unauthorized access to the Internet Banking facility using technology reasonably available to the Bank. 3. As a safety measure the user shall change the password as frequently thereafter as possible. The user will be required to change the password assigned by the Bank on accessing Internet Banking facility for the first time. It is Bank's discretion and right to decide the type of facility which a user may be offered/ allowed on each account and may differ from user to user. ii) All accounts opened with the Bank attached to the same user company code will be accessible through Internet Banking facility. advise to adopt such other means of authentication including but not limited to digital certification and/or smart cards. v) The Bank would allot the user a user ID and a Internet Banking facility secret password in the first instance. The availability /non-availability of a particular facility may be advised through e-mail or web page of the Bank or written communication. viii) The user shall not attempt or permit others to attempt accessing the account information stored in the computer of the Bank which does not relate to his or its account and/or illegal or improper purposes. from time to time. ACCESS TO INTERNET BANKING FACILITY i) The user would need to be a current Internet user or have legal access to the Internet and knowledge of how Internet works. The Bank reserves the right to decide on the per day limit on each account and may differ from user to user. vi) In addition to user ID and password. The Bank (at its own discretion) may go in for higher security standards as and when they are available and the user will have to adopt the same. iv) There will be no obligation on the Bank to support and make available/ provide all the current versions of the Internet software. vii ) The user shall not attempt or permit others to attempt accessing the account information stored in the computer system of the Bank through any means other than Internet Banking facility. to enquiries and/or requests/financial transactions through Internet Banking facility. ii) The Bank will advise. access shall be provided by the Bank at its discretion. . iii) Upon receipt of a request from the account holder/s in the Bank's prescribed form and subject to satisfaction of the eligibility criteria notified by the Bank. from time to time. the Bank may. at its discretion. 4.conditions relating to any account of the user and in addition to any contract between the user and the Bank. the Internet software such as 'browsers' which are required for accessing Internet Banking. INTERNET BANKING FACILITY i) It is the discretion of the Bank to provide to the user through Internet Banking facility such facilities as the Bank may decide from time to time. The Bank may also make additions/ deletions/ modifications to the facilities offered through Internet Banking at its sole discretion.
10. CHANGE OF INTERNET BANKING FACILITY PASSWORDS When the user thinks that password is known to someone else. accidentally or by mistake. PASSWORD (1) The user shall: (a) Keep the user ID and password totally confidential and shall not reveal the password to any other person/party. (b) Choose a password which will have to be of a minimum of 6 characters long and shall consist of a mix of alphabets. including against any loss. incurred by the user as a result of misuse/ unauthorized use of the user ID and/ or the password. he/she can request for change of the user-ID or password. The Bank shall not be held responsible in this behalf. NEW PASSWORDS Where the user forgets the Internet Banking facility passwords. telephone number. The Bank shall not be required to independently verify the instructions.5. or easily guessable combination of letters and numbers. and (d) Not let any unauthorized person has access to his computer or leave the computer unattended while accessing Internet Banking facility. COMPANY ACCOUNTS Operation of account in the name of the company through Internet Banking facility shall be authorized to be by an authorized person having a proper resolution of the Board which invariably . driving license etc. 8. 9. (2) If the user forgets the user ID or the password. such as user's name. numbers and special characters which must not relate to any readily accessible personal data. INSTRUCTIONS The user is responsible for the accuracy and authenticity of the instructions provided to the Bank and the same shall be considered to be sufficient to operate Internet Banking facility. the user should change the Internet Banking facility passwords. address. The Bank is at liberty to seek clarification from the user if it considers the instructions to be inconsistent or contradictory or may act upon any instructions as it may think fit. CONFIDENTIALITY AND SECRECY The user is solely responsible for maintaining secrecy of the Internet Banking facility passwords and shall ensure that the same shall not be disclosed to any person either voluntarily. The Bank shall have no liability if it does not or is unable to stop/prevent the implementation of initial instructions countermanded by further instructions. new passwords may be obtained from the Bank against a request in writing Or from online password generation facility. 6. Such replacement shall not be construed/ deemed as the commencement of a new contract. (c) Commit the user ID and password to memory and not record them in a written or electronic form. 7.
The Bank shall in no way be held responsible for any non-receipt of the same. 17. 11. penalty or any such charges. (ii) The Bank shall in no way responsible for the non-payment of user's bills within the time stipulated and the user alone shall be bound to pay or discharge interest. Further. TRANSACTION PROCESSING The user shall not hold the Bank responsible for not processing/effecting any transactions in case the Bank does not receive instructions to this effect even though the user has forwarded the same. FUNDS TRANSFER It is the discretion of the Bank to provide the above facility only when sufficient funds are available in the relative accounts of the user. shall be resolved by the user and Bank/ISP shall not be responsible in this regard. (ii) In that event. it shall neither be obligatory for the Bank to give any notice to the user nor shall the Bank incur any liability whatsoever by reason of withdrawal of Internet Banking facility. The operation of account through Internet Banking facility shall bind the company/all the directors of the company notwithstanding any contrary operative instructions for the operation of account in a mode other than Internet Banking facility mode. BILL PAYMENTS (i) The Bank shall not be liable for non-payment due to insufficient balance or circumstances beyond the reasonable control of the Bank including technical problems of connectivity. 14.should be in conformity with the provisions of Articles and Memorandum of Association. The user grants express authority . The Bank shall be at liberty to withdraw the Internet Banking facility if (i) Service charges remain unpaid. MAILING ADDRESS All correspondence/delivery by the Bank shall only be made at the address and/or e-mail address as registered with the Bank. the Bank shall not be called upon to indemnify the user. computer system break down. AUTHORITY TO THE BANK (i) Internet Banking facility transactions in the user's account are permitted only after authentication of the user-ID and password of the user. 15. 12. The Bank shall not be liable for any omission to make all or any of the payments or late payments due to circumstances beyond the reasonable control of the Bank. ISSUANCE OF DDs Demand Drafts will be issued/will be mailed to the addressees as per the instructions of the user. 13. non-availability of communication links etc. 16. (iii) Any disputes regarding billing etc.
b. (ii) If the user has complied with the terms and conditions and advises the Bank in writing under acknowledgement of an authorized official of the Bankimmediately after he/she suspects that his user ID or password is known to another person and/or notices an unauthorized transaction in his account. that may be incurred/suffered by the user if the information contained in the abovesaid outputs turns out to be inaccurate/incorrect.to the Bank for carrying out the following transactions performed by him/her through the Internet Banking facility: a. 18. LIABILITY OF THE USER (i) All records of the Bank. . (ii) The Bank's own record of transactions maintained through computer systems or otherwise shall be accepted as conclusive and binding for all purposes unless any discrepancy is pointed out within 15 days from the date of access of his/her/their/its account by the user or from the date of sending the periodical statement to the user. the Bank is not liable for any error. 19. The Bank is not liable for the consequences arising out of erroneous information supplied by the user. (ii) If the user suspects that thereis an errorin theinformation supplied to the Bank by him. damages etc. The Bank accepts no liability for the consequences arising out of erroneousinformation supplied by the user. (iii) If the user notices an error in the account information supplied to him through Internet Banking or by the use of any of the Internet Banking facilities. he/she shall advise the Bank as soon as possible. whichever is earlier. tape recorded or documentary form. The Bank will endeavour to correct wherever possible on a 'best efforts' basis. The user shall hold the Bank harmless against any loss. with respect to instructions received by use of the Internet Banking facility shall be conclusive evidence of such instructions and be binding on the user. he/she shall not be liable for losses arising out of the subsequent unauthorized transactions occurring in the accounts after the receipt of such advice by the Bank. The Bank shall have no obligation to verify the authenticity of any transaction received from the user through the Internet Banking or purporting to have been sent by the user via any other means of verifications of the user ID and the password. While the Bank will take all reasonable steps to ensure the accuracy of the statement. The Bank will endeavour to correct the error promptly and adjust any interest or charges arising out of the error. ACCURACY OF INFORMATION (i) The user is responsible for the correctness of information supplied to the Bank through the use of Internet Banking or through any other means such as electronic mail or written communication. whether in electronic form. he/she shall advise the Bank as soon as possible. Keeping a written or electronic record of password. (iv) All outputs of statements are duplicate statements of account and will be prepared by electronic means and the information contained therein will be extracted from a computerized back up system maintained by the Bank. (iii) The user shall be liable for all the losses from unauthorized transactions in the accounts if he/she has breached the terms or contributed or caused the loss by negligent actions such as the following: a. The display of printed output that is produced by the user at the time of operation of Internet Banking is a record of the operation of the Internet access and shall not be construed as the Bank's record of the relative transactions.
goodwill. claims. investment. present as well as future on the deposits held in the user's accounts whether in single . d. charges and expenses whatsoever which the Bank may at any time incur. irrespective of any other lien or charge. c. BANK'S LIEN The Bank shall have the right of set-off and lien. sustain. INDEMNITY The user shall indemnify and hold the Bank harmless against all actions. In compliance with a legal directive. For participation in any telecommunication or electronic clearing network. consequential and irrespective of whether any claim is based on loss of revenue. (ii) The Bank shall in no circumstances be held liable to the user if Internet Banking access is not available in the desired manner for reasons including but not limited to natural calamity. damages. For credit rating by recognized credit scoring agencies. to other institutions. For fraud prevention purposes. fire and other natural disasters. 20. 22. c. profit. incidental. DISCLOSURE OF PERSONAL INFORMATION (i) The user agrees that the Bank or its contractors may hold and process his Personal Information on computer system or otherwise in connection with Internet Banking facility as well as for statistical analysis and credit scoring. 23. Disclosing or failing to take all reasonable steps to prevent disclosure of the password to any one including Bank staff and/or failing to advise the Bank of such disclosure within reasonable time. proceedings. interruption of business or any other loss of any character or nature whatsoever and whether sustained by the user or any other person. software or hardware error or any other reason beyond the control of the Bank. such Personal Information as may be reasonably necessary for reasons inclusive of. (iii) Under no circumstances shall the Bank be liable for any damages whatsoever whether such damages are direct. production. floods. demands. (ii) The user also agrees that the Bank may disclose.b. Not advising the Bank in a reasonable time about unauthorized access to or erroneous transactions in the accounts. in strict confidence. costs. LIABILITY OF THE BANK (i) The Bank shall not be liable for any unauthorized transactions occurring through the use of Internet Banking facility which can be attributed to the fraudulent or negligent conduct of the user. 21. legal restraints. indirect. but not limited to the following: a. losses. b. fault in the telecommunication network or Internet or network failure. suffer or be put to as a consequence of breach of any of the Internet Banking terms and conditions mentioned herein or by reason of or arising out of providing Internet Banking facility or by reason of the Bank in good faith taking or refusing to take or omitting to take action on any instruction given by the user.
the user agrees to be bound by the terms and conditions applicable. 25. decompile or reverse engineer the software underlying Internet Banking or create any derivative product based on the software or using the Internet Banking facility. translate. The user shall ensure that the terms and conditions applicable to the use of the password as contained in the Internet Banking facility terms and conditions are complied with at all times. hacking and other actions which could affect instructions given to the Bank. (ii) The user shall not attempt to modify. By using these new services. misuse. The changed terms and conditions applicable to the new Internet Banking facility shall be communicated to the user. CHANGE OF TERMS AND CONDITIONS (i) The Bank has the absolute discretion to amend or supplement any of the terms and conditions. The existence and availability of the new functions will be notified to the user as and when they become available. there can not be any guarantee from such internet frauds. the Bank shall not be liable. whatsoever. On the other hand. at any time and will endeavour to give prior notice wherever feasible except for changes to interest rates and/or other variations that are subject to market changes. In such case. accurate. proper and complete at all points of time. The permission given by the Bank to access Internet Banking will not convey any proprietary or ownership rights in the above software.name or joint name(s). such unauthorized/third person would be able to have access to the facility and to provide instructions to the Bank. In the event of any inaccuracy in this regard the funds could be transferred to incorrect accounts and there is no guarantee thereafter. Whilst the Bank shall aim to provide security to prevent the same. the Bank shall be . (ii) The Bank may introduce new services within Internet Banking from time to time. (iii) Mistakes and Errors: The user is aware that he is required to mention correct details. disassemble. hacking and other actions which could affect the instructions given to the Bank. These risks would include the following risks: (i) Misuse of password: The user acknowledges that if any unauthorized/third person obtains access to his password. RISKS The user hereby acknowledges that he is utilizing the facility at his own risk. The user shall separately evolve/evaluate all risk arising out of the same. arising as a result of the Internet Banking facility extended to and/or used by the user. (ii) Internet Frauds: The Internet per se is susceptible to a number of frauds. PROPRIETARY RIGHTS (i) The user acknowledges that the software underlying the Internet Banking facility as well as other Internet related software which are required for accessing Internet Banking are the legal property of the respective vendors as well as the Bank. in the event of user's account receiving an incorrect credit by reason of a mistake. 24. The user will ensure that there are no mistakes and errors and the information/ instructions given by the user to the Bank in this regard are without error. to the extent of all outstanding dues. 26.
(iii) The closure of all accounts of the user will automatically terminate the Internet Banking facility. arising out of loss or profit or otherwise arising out of any failure or inability by the Bank to honour user's instructions for whatsoever reason. The Bank is merely providing the services to the user and the Bank shall not be responsible in this regard. (iv) The Bank may suspend or terminate Internet Banking facilities without prior notice if the user has committed breach of these terms and conditions or the Bank learns of the death. (ii) The Bank may withdraw the Internet Banking facility any time provided the user is given reasonable notice under the circumstances. The user understands and accepts that the Bank shall not be responsible for any of the aforesaid risks. This could result in delays in processing of instructions or failure in the processing of instructions and other such failures and mobility. destructive or corrupting code or programme. It may also be possible that the site of the Bank may require maintenance/repairs and during such time it may not be possible to process the request of the user. Such notices will be regarded as being in writing. the user shall not hold the Bank responsible or involved in any manner in the said transaction(s) and contracts and user's sole recourse in this regard shall be with the party to whom user's instructions were favouring. In such cases. (v) Technological Risks: The technology for enabling Internet Banking facility offered by the Bank could be affected by virus or other malicious. TERMINATION OF INTERNET BANKING FACILITY (i) The user may request for termination of the Internet Banking facility any time by giving a written notice of at least 5 days to the Bank.entitled to reverse the incorrect credit at any time whatsoever without the consent of the user. 29. The user will remain responsible for any transactions made on his account(s) through Internet Banking prior to the time of such cancellation of the Internet Banking facility. The Bank shall not be liable if the instruction given by the user is not received correctly and/or is not complete and/or is not in readable form. whether direct or indirect. 27. . NOTICES The Bank and the user may give notices under these terms and conditions: (*) Electronically to the mailbox of either party. The user also accepts that the Bank shall disclaim all liability in respect of the said risks. (iv) Transactions: The transactions as per user's instructions under Internet Banking facility may not fructify or may not be completed for any reason whatsoever. The user shall be liable and responsible to the Bank and shall accede and accept instructions of the Bank without questions for any unfair or unjust gain obtained by the user. The user undertakes and agrees that the Bank disclaims all and any liability. 28. bankruptcy or lack of legal capacity of the user. NON-TRANSFERABILITY The grant of facility of Internet Banking to a user is not transferable under any circumstances and shall be used only by the user.
Information Technology Division. the Bank may also publish notices general nature. The Arbitration proceedings shall be governed and conducted in accordance with the Indian Arbitration and Conciliation Act. 2000 and by the other laws of the Republic of India and no other nation.575 001. Head Office. (iii) Any dispute or difference arising between the user and the Bank shall be settled by mutual consultation/discussion failing which the same shall be referred to Arbitration. (iii) The Bank may subcontract and employ agents to carry out any of its obligations under this contract. . The user and the Bank agree to submit to the exclusive jurisdiction of the Courts located in Mangalore (Karnataka). Mangaladevi Temple Road. 30. direct or indirect. for non-compliance with the laws of any country other than the Republic of India. which are applicable to all users of Internet Banking on its web site. Mangalore . (v) The mere fact that the Internet Banking facility can be accessed through Internet by a user in a country other than India shall not be interpreted to imply that the laws of the said country govern these terms and conditions and/or the operations in the accounts of the user and/or the use of Internet Banking. (iv) The Bank accepts no liability whatsoever. Such notices will have the same effect as a notice served individually to each other. (ii) The user shall not assign this document/ agreement to anybody else. (*) In addition. India as regards any claim or matters arising under these terms and conditions. GOVERNING LAW (i) These terms and conditions and/or the operations in the accounts of the user maintained by the Bank and/or the use of the services provided through Internet Banking shall be governed by the provisions of Information & Technology Act. (iv) The instructions herein contained shall be irrevocable and shall prevail not withstanding any further/future instructions that the 'user' may give at the time of or before operating the account. 31. The Bank shall nominate a person as sole arbitrator and that the Arbitration proceedings shall take place in Mangalore.(*) In writing by delivering them by hand or by sending them by post to the last address given by the user and in the case of the Bank to the address mentioned below: Corporation Bank. 1996. (ii) The rules and regulations applicable to normal banking transactions in India will be applicable mutatis mutandis for the transactions executed through Internet Banking facility. GENERAL (i) The clause headings in this document/agreement are only for convenience and do not affect the meaning of the relative clause.
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