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"QUALITY SERVICE"

Date:

"CLAIM/ COMPLAINT ANALYSIS"


General Information :
Customer Art No PO No PWN No Month Fabric Supplier Fabric Composition Wash/ Non Wash Area QC Supplier Product Group Division Order Quantity Shipped Quantity Fabric Construction Comment Area Manager

Dates :
Shipment Claim Claim Sample Rec

Claim/ Complaint Description

Inspection Details/ Observation :


Inline 1

Inline 2

Prefinal

Final

Evaluation :
QC

Factory

QC Head

BU Head

This report needs to be discussed, filled out and filed latest after within 7 days of claim sample receipt.

Additional Information: 1. To fill " Claim/ Complaint Description" part should mention Problem/ Description Solution 2. To fill "Evaluation" part should What went wrong? When (at which stage)? What is the corrective action? How can we prevent the same for Who is accountable?

This report needs to be discussed, filled out and filed latest after within 7 days of claim sample receipt.

"QUALITY SERVICE"

Date:

31-Jul-09

"CLAIM/ COMPLAINT ANALYSIS"


General Information :
Customer Art No PO No PWN No Month Fabric Supplier Fabric Composition Wash/ Non Wash Area 30.12919.00/20.40 70195, 70145, and 70163 4315 and 4314 Juny Supplier Product Group Division Order Quantity Shipped Quantity Fabric Construction Comment Regular wash Jaya Area Manager PT Bethel Sweater Tom Tailor Girls 400 pcs + 1.010 pcs + 72 pcs 400 pcs + 1.010 pcs + 72 pcs Single jersey w/ gathering

60% cotton 40% acrylic 2/16 HB Bekasi QC

Yudhi

Dates :
Shipment Juny Claim July Claim Sample Rec

Claim/ Complaint Description

Measurement Deviation

> Chest founded plus 3 cm - 7 cm. ( 6 pcs ) > Bottom founded plus 3 cm - 5 cm ( 3 pcs ) > Body Lgth plus 5 c - 8 cm ( 3 pcs )

Inspection Details/ Observation :


Inline 1 Date 1 Juni : founded oil stain, knotted yarn and pulling yarn.

Inline 2

3 Juni : Founded un centered pos main label, linking too tigh at front and back body,shape button hole not poor neck shape, edge of tube bottom hi - king, Measurement : Chest and bottom plus 2 cm ( Max ).

Inline 3

3 Juni : un secure stitching of press button, top placket s/b covered bottom placket, end of front body Lgth bottom hi-king and un straight, back bottom not nice rounded, un even width of slv opening L/R, founded 2 lots colour of elastic threads. Measurement : Body Lgth minus 1,5 cm, chest and bottom plus 2 - 3 cm. div seam, collar height, shoulder plus 1 - 2 cm, sleeve opening minus 2 - 3 cm. 9 Juni : neck shape not nice rounded, hi - king at front bottom of placket, un straight shape of side seam, pulling yarn, shiny marks, un center pos main label. Measurement : Chest, div seam, Nk opening plus 1 - 2 cm. sleeve opening minus 2 - 3 cm. Front neck drop minus 1 - 2 cm. 11 Juni : handfeel limpy, drop needle knitting and knitting, edge placket tube hi - king, un covered bottom placket, poor neck shape, knotted yarn and pulling yarn. Measurement : Div seam, bottom, shouluder and neck opening plus 1 - 2 cm. Chest plus 1,5 cm - 3 cm ( 3 pcs ), sleeve openi gminus 2 - 3cm.

Inline 4

Inline 5

Inline 6

15 Juni : checking into polybag end of front placket bottom hi - king, pulling yarn, neck shape not nice, shape of side seam un straight, un covered bottom placket. Measurement : Body Lgth, Nk drop, sleeve opening minus 1 - 3 cm. Nk opening plus 1 - 2 cm, shoulder plus 2 & 4 cm. div seam plus 1 - 2 cm.

1st Final

Date 5 Juni : For Otto portion, sampling 50 pcs founded problem Un covered bottom placket w/ top loose stitching knitting at sleeve opening, poor trimming. Measurement founded body Lgth plus 2 cm ( 1 Date 16 Juni : sampling 80 pcs, founded pleated at neck line, edge of bottom placket hi - king, wrong PO# marking of Austria portion. Measurement out of tolerance ( shoulder plus 3 cm ). after double sampling founded Measurement plus 2 cm at bottom ( 1 pcs ).

2nd Final

Re final

Evaluation :
QC What went wrong : 1. after panel knitting from supplier Qc's fty not checking properly of tension only and after garment coming from steaming processing When : wrong from in the beginning processing ( panel checking ) and at the finishing processing Corrective action : we're must be much more sampling for checking panel knitting ( tension ) and take measurement from finishing area. How can prevent : > Fty must be reduce supplier / cmt of knitting for make easy controling ( panel ). > if Qc fty checking of measurement should be have a report record of problem measurt for make easy analysis the problem.

Factory

QC Head

BU Head

This report needs to be discussed, filled out and filed latest after within 7 days of claim sample receipt.

Additional Information: 1. To fill " Claim/ Complaint Description" part should mention Problem/ Description Solution 2. To fill "Evaluation" part should What went wrong? When (at which stage)? What is the corrective action? How can we prevent the same for Who is accountable?

This report needs to be discussed, filled out and filed latest after within 7 days of claim sample receipt.

31-Jul-09

PT Bethel Sweater om Tailor Girls + 1.010 pcs + 72 pcs + 1.010 pcs + 72 pcs jersey w/ gathering

Yudhi

dy,shape button hole not

m plus 2 cm ( Max ).

ket, end of front body Lgth v opening L/R, founded d bottom plus 2 - 3 cm.

ght shape of side seam, am, Nk opening plus 1 - 2 cm.

ing, un covered bottom , bottom, shouluder and us 2 - 3cm.

neck shape not nice, shape Nk drop, sleeve opening 1 - 2 cm.

om placket w/ top ody Lgth plus 2 cm ( 1

ket hi - king, wrong PO#

erly of tension only

hing processing

g ( tension ) and take

controling ( panel ).

easurt

mple receipt.

mple receipt.