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Medford, MA 02155 (978) 944-4113


Delivering Vision and Leadership for the Organization

Highly experienced information technology (IT) project manager professional with a record of developing successful, high return-on-investment (ROI) IS / IT solutions incorporating a wide range of applications and technologies. Consistently recognized by executive management and called upon to improve organizational effectiveness and efficiency through leadership that aligns the business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility. Expertise in project management of software and hardware development with extensive scope of responsibility and a proven track record of delivering optimal results that continuously improve processes and productivity. Adept strategist who transforms strategic plans into workable solutions An expert in the commissioning and validation of multiple projects, consistently delivering projects ahead of schedule and under budget. Software Quality Group of New England (SQGNE), Networking Committee Chairman. Certified Project Manager Professional (PMP) Certification. Certified as ScrumMaster.

Project Management Process Re-Engineering Strategic Analysis Procedure Development Performance Optimization Staff Management Budgeting Cost Control Process Improvements Software Development Certified Scrum Master Business Strategy Technology Integration Procedure Development Technology Evaluation Human Resource Optimization Solution Design Strategic Planning Quality Assurance System Improvements / Integration Post-Sales Support

Computer and A / V Consultant


2011 Present

Provide technology leadership and roadmap for customer usage. Configure and repair PCs, Netbook, and laptop computers. Design, configure, and program audio / visual installations.


Cambridge, MA


Manager, Test Engineering and Infrastructure, Platform Engineering Group Leader in search applications, providing enterprise and ecommerce sites with search and analytic capability with over 400 employees. Provided interim management for a testing group and provided consulting for planned offshore testing. Facilitated hiring process by reviewing resumes and interviewing candidates for new testing positions in Platform Engineering & Offshore Testing in China. Recommended candidates for Offshore and Onshore team leads hired. Maintained Engineering Hardware Plan and forecasted new technology and capacity needs. Coordinated selection and ordering of the largest performance class machines using newest Intel technology. Managed interface between Engineering and IT by chairing weekly meetings and advocating engineering positions. Managed operational status backlog through prioritizing and scheduling into monthly iterations. Reviewed nightly performance runs and created failure reports and also approved changes to test scripts and software.

JAMES SHUMAN AVAYA Chelmsford, MA / Dublin, Ireland

PAGE 2 2002 2009

Project / Development and Quality Manager, Platform Group 2005 2009 Global leader in enterprise communications systems, providing unified communications, contact centers, and associated services, with more than 17,500 employees and $5,000,000,000 in annual revenues. Acquired Spectel, Inc. in 2004. Provided matrix management of Quality Process for Platform Group, including team of 400 staff and five products located in India, California, Colorado, and Ireland. Offered representation on group-wide R&D Quality Council determining objectives and procedures for group. Served as Development Project Manager Media Server and Site Manager for Administration and Policies. Relocated to Dublin to re-architect and project manage existing conferencing platform to SOA compliant common media server for all Avaya applications, which was projected to save $1,300,000 in 2009, with savings to increase in subsequent years. Defined components of a vendor Request for Response and determined final evaluation of vendor short list for media server hardware. Included web interface and Crystal Reports support. The project was delivered on-time, despite customer change requests in mid-development, by implementing an Agile process and automating testing of software. Innovative changes included 100% automation of builds, use of virtualization to reduce capital, reaching out to the customer for actual data to use for testing, and the sharing of personnel between two development groups to provide product training as well as new features. The team was awarded the 2009 Avaya Lab Cups award for company principles including time to market, innovation and process improvement. Project manager for Avaya video applications coordinating software releases from development and test groups in Australia, Dublin, and Denver as well as outside hardware vendor Polycom. Adjusted project plan to accommodate budget cuts by prioritizing features and dropping lowest priorities. Established common action plan database for all team members both internal and external for timely follow-up on all issues. Development / Project Manager 2002-2004 Recruited by Spectel, Inc. to elevate productivity within software quality group. Developed and deployed IP conferencing products to clients. Performed testing at two separate locations to ensure continual process improvement. Project manager implementing mission-critical $6,000,000 conferencing endeavor to acquire new bridge platform and web client for IBM. Mitigated risk to customer by staging pilot, phase one and final deployments. Delivered on-time start of customer trial, logging over 90,000 minutes of conference time. Project team was presented Avaya Lab Cups award in 2005. Served as consultant for JPMorgan Chase evaluation of telecom carrier for their conferencing implementation. Boosted flexibility and efficiency through integrating test cycles in two locations; improved predictability of releases by modifying lifecycle procedures to incorporate Sustaining Engineering estimates.


Early career experience includes Vice President, Quality and Support for Vigilant Networks, LLC; Engineering Manager for Logica; Engineering Services Manager for Bull HN; HW Product Assurance Staff Engineer for Honeywell; and Staff Engineer for C.S. Draper Laboratory.

EDUCATION Master of Business Administration, Management Suffolk University, Boston, Massachusetts

Bachelor of Science, Electrical Engineering Cornell University, Ithaca, New York Graduate Coursework, Feedback Theory Massachusetts Institute of Technology

PC Avaya Windows UNIX Linux VMware Xen SOA SaaS MSML MSCML MRCP RPC MPEG-4 H.263 H.264 T1 T3 802.3 SNMP RMON TCP / IP VoIP H.323 SIP RTP RTCP Microsoft Project MS Office Hammer Silk Rally PureCov McCabe SIPP ClearCase ClearQuest C C++ Java Visual Basic