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Business Solutions

Call Answer FAQs
Q. I'm a first-time user and I need to set-up my voicemail. What’s my temporary Call Answer password?
A. Your temporary Call Answer password is your phone number without the area code (e.g., 5556789). Once you’re in
the system, you can change your password, record a personal greeting and more.

Q. How can I change the number of rings before Call Answer takes a message?
A. To change the number of rings, press *94. When you hear a staggered dial tone, enter the desired number of rings (0
to 9). Then you should hear two beeps, like a busy signal, confirming your choice. Then hang up.

Q. How do I retrieve my Call Answer messages when I'm away from the office?
A. You have 2 options:
1. Dial your phone number and press 9 when you hear your greeting. Enter your password.
2. Dial your Call Answer access code number. Enter your telephone number when prompted, followed by your
password.

Q. Why doesn’t my Call Answer pick up? The phone just keeps ringing.
A. It’s possible that part of the Call Answer is turned off. To re-activate Call Answer when you’re not on the phone, pick
up the receiver and press *92 or 1192. You’ll hear a confirmation beep followed by the dial tone to let you know the
change was successful.

Q. Why doesn’t my Call Answer pick up when I’m on the phone?
A. It’s possible that part of the Call Answer is turned off. To re-activate Call Answer for when you’re on the phone, pick
up the receiver and press *90 or 1190. You’ll hear a confirmation beep followed by the dial tone to let you know the
change was successful.

Q. My Call Answer picks up right away when I’m on the phone. Why am I not hearing/seeing a call waiting
indicator.
A. Be sure that you’ve subscribed to Call Waiting and that your Call Answer is set to at least 4 rings. Please note: Call
Answer will pick up immediately if you’re on the line or in the process of dialling if you don't have Call Waiting.

Q. Why is my message light indicator flashing, when there are no new messages?
A. Always check your equipment (e.g., unplug the phone for a few minutes or reset the light using the phone options).

Q. I have new messages, but why is there no indication letting me know (e.g., intermittent dial tone)?
A. Check your personal options to be sure the indicator is turned on. After entering your password, enter 4, 1, 3. Ensure *
is pressed to disconnect the Call Answer.

Q. Why do I have to identify myself as a subscriber from my office line (as if I was calling from another
line)?
A. If you subscribe to Per Line Block, you’ll have to identify yourself as a subscriber (enter your mailbox number).

Q. What should I do if dialling *98 doesn’t work?
A. Try dialling 1198. It’s possible there’s a problem with the * button on your phone. You can also access your Call
Answer by dialling your access code.

Call Answer Plus

Q. Why is Call Answer not asking me to enter my password?
A. When you subscribed to Call Answer Plus, you may have turned on the “skip password” option. To deactivate, press
*98, enter your password, then, when prompted, press 4, 2, 1, 2, 2. To re-activate the skip password option, when
prompted, enter 4, 2, 1, 2, 1.

Q. Why am I not hearing any prompts to change, save or erase my messages?
A. When you subscribed to Call Answer Plus, you may have activated the “auto-play” option. You have the option to have
your messages automatically played without having to save or erase them (the messages will automatically be saved).
To deactivate the auto-play option, press *98, 4, 2, 6, 2. To re-activate auto-play, when prompted, press 4, 2, 6,1.