1. Introduction. Briefly describe your company and its clients. 2. Purpose.

a) Why was the survey carried out b) What information did it seek to obtain? 3. Data Collection. a) What software was used?

b) Which clients were targeted? c) How was the survey delivered? 4. Analysis. a) Provide an overview of the surveys responses. b) Include charts to illustrate quantitative data. 5. Conclusion. Summarise your clients’ needs. 6. Recommendations. What should the company do to meet the clients’ needs.

7. Appendix. Include a copy of your company’s survey.