You are on page 1of 22

BMC ISO 20000

Page 1 sur 22

Scribd Upload a Document


iso 20000 aims

Search Documents

Explore

Documents
Books - Fiction Books - Non-fiction Health & Medicine Brochures/Catalogs Government Docs How-To Guides/Manuals Magazines/Newspapers Recipes/Menus School Work + all categories Featured Recent

People
Authors Students Researchers Publishers Government & Nonprofits Businesses Musicians Artists & Designers Teachers + all categories Most Followed Popular

Sign Up | Log In

http://www.scribd.com/doc/8116853/BMC-ISO-20000

10/05/2012

BMC ISO 20000

Page 2 sur 22

http://www.scribd.com/doc/8116853/BMC-ISO-20000

10/05/2012

BMC ISO 20000

Page 3 sur 22

ITIL Best Practices


Learn How to Leverage ITIL Best Practices. Free White Paper!
Nimsoft.com/ITIL

http://www.scribd.com/doc/8116853/BMC-ISO-20000

10/05/2012

BMC ISO 20000

Page 4 sur 22

http://www.scribd.com/doc/8116853/BMC-ISO-20000

10/05/2012

BMC ISO 20000

Page 5 sur 22

http://www.scribd.com/doc/8116853/BMC-ISO-20000

10/05/2012

BMC ISO 20000

Page 6 sur 22

http://www.scribd.com/doc/8116853/BMC-ISO-20000

10/05/2012

BMC ISO 20000

Page 7 sur 22

http://www.scribd.com/doc/8116853/BMC-ISO-20000

10/05/2012

BMC ISO 20000

Page 8 sur 22

aN

Organi

ITServ (ISO) tion

standa

deliver
http://www.scribd.com/doc/8116853/BMC-ISO-20000 10/05/2012

BMC ISO 20000

Page 9 sur 22

service ISO

maturi 2005, The

Docum

15000

Library

forme
http://www.scribd.com/doc/8116853/BMC-ISO-20000 10/05/2012

BMC ISO 20000

Page 10 sur 22

implem

ITIL
ITIL each

ITserv

adapte and

isown

http://www.scribd.com/doc/8116853/BMC-ISO-20000

Figu
10/05/2012

BMC ISO 20000

Page 11 sur 22

guideli

COBIT

ITcont ness
Cost Break Down Analysis
www.gep.com

In-Depth Cost Breakdown Analysis Download Free White Paper

implem

pliance and

onthe
http://www.scribd.com/doc/8116853/BMC-ISO-20000 10/05/2012

BMC ISO 20000

Page 12 sur 22

ofthe guide, the

ofthe pO1 compa pO2 manag pO3 ofits

nyAcc pO4 was pO5 overse


http://www.scribd.com/doc/8116853/BMC-ISO-20000 10/05/2012

BMC ISO 20000

Page 13 sur 22

pO6 tions

inits pO7

pO8 The pO9 focuse

Inform pO1

specifi pO1 tions high

http://www.scribd.com/doc/8116853/BMC-ISO-20000

10/05/2012

BMC ISO 20000

Page 14 sur 22

>Orga

tifica

orga of

incre

Heal
Table

1996

vices

audit ISO
http://www.scribd.com/doc/8116853/BMC-ISO-20000 10/05/2012

BMC ISO 20000

Page 15 sur 22

of within 2000 > art P prov

prom dete to

busin ISO
> Part tions

Man ITSM

best begra

orga vices
http://www.scribd.com/doc/8116853/BMC-ISO-20000 10/05/2012

BMC ISO 20000

Page 16 sur 22

objec becom

zations Today For What their

Impo the
Certi

20000 toman Even seekin ofIT certific tion multiti help and

increas
http://www.scribd.com/doc/8116853/BMC-ISO-20000 10/05/2012

Shou

BMC ISO 20000

Page 17 sur 22

and

emplo Asme

verifica

Toman Manag

adoptin dent,

proces been

inmult more,

proces

fundam
http://www.scribd.com/doc/8116853/BMC-ISO-20000 10/05/2012

BMC ISO 20000

Page 18 sur 22

trivial

Inthis

cesses

system them

Adva

Autom

> Help
http://www.scribd.com/doc/8116853/BMC-ISO-20000 10/05/2012

BMC ISO 20000

Page 19 sur 22

ual

peop ters

> Ensu

cess

time

Auto and
http://www.scribd.com/doc/8116853/BMC-ISO-20000 10/05/2012

men

BMC ISO 20000

Page 20 sur 22

> Perm

faste

are ISO

men

> Help

costs

wou ing

>Facil
http://www.scribd.com/doc/8116853/BMC-ISO-20000 10/05/2012

BMC ISO 20000

Page 21 sur 22

orga

tices

achie

Leave a Comment
You must be logged in to leave a comment. Submit Characters: 400 You must be logged in to leave a comment. Submit Characters: ... Upload a Document iso 20000 aims Search Documents Follow Us! scribd.com/scribd twitter.com/scribd facebook.com/scribd About Press Blog Partners Scribd 101 Web Stuff Support

http://www.scribd.com/doc/8116853/BMC-ISO-20000

10/05/2012

BMC ISO 20000

Page 22 sur 22

FAQ Developers / API Jobs Terms Copyright Privacy

Copyright 2012 Scribd Inc. Language: English

http://www.scribd.com/doc/8116853/BMC-ISO-20000

10/05/2012