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E-Learning: keyboard software training

Prepared for SunBright Technology, Inc. 1110 Kilcrankie Court Rockville, Maryland 20852

Prepared by T. Sanders, T. Harrison, and M. Wright Prince Georges Community College 301 Largo Drive Largo, Maryland 20774

Composition II: Writing for Business 2012-EGL-1320-DL01-46683 Professor Robert Goldberg

May 11, 2012

MEMORANDUM

TO:

Tanya S. Regal, Personnel Manager, OBO/SunBright Technology Firm TCS T. H. M. W. T. Sanders, T. Harrison, and M. Wright (PGCC) Friday, May 11th, 2012 Recommended Typing Tutorial Software that improves Typing Skills

FROM: DATE: SUBJECT:

As you requested, by the personnel department of SunBright, here are our findings of our investigation into the importance of touch keyboarding software in the workplace. Please approve the options for the touch the touch keyboard software. The purpose of our report would be to research typing tutorial software to help the firms employees how to type. Tanya Regal, the personnel manager believes that the typing method used by employees now is inefficient and has the possibility of creating errors when inputting data into the system. This in turn `lowers the datas reliability when it is used for research in trials of new technology. We are confident as co-directors of training that you will find our report helpful in the decision making progress to improve the skills of SunBrights workforce. At this time, we would like to write deliver the report for the SunBright Technology firm in Rockville, Maryland. Kindly review the report and be sure to look at the various ways to make the mastering of the keyboard more accurate. Please note that the report encompasses several recommended elements: Executive Summary Overview of software Comparison of software Cost of software Windows (PC) compatibility

Proposed Project We have agreed to help Ms. Regal, and we would like to use our report to her as our final project in your course. The overall result of our report will be to help Ms. Regal select one of three recommended software programs that will be implemented in the Personnel and Training Programs, and is a standard part of the recruitment and retention that will be implemented as a new system. While researching Ms. Regals notes we had reviewed their network system; which will lead to an impartial investigation of the best vendor for the firm, to develop a procurement relationship, and if possible to procure in terms of such criteria as cost, ease of use, and quickness of implementation; and ease of use and the ability to learn, the educational content, as well as PC compatibility. The enabling element of our reports purpose will be to help her to make those comparisons easily. We have agreed to help Ms. Regal, and we would like to use this report to her as our final project in your course. The end result of our report would help Ms. Regal to select and begin training the employees immediately that enroll in an initial 18 month subscription plan and use their user identification and create a new password, may work at their own self-pace.

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The persuasive element of our reports purpose will be to make Ms. Regal feel confident that she has discovered the best way to address the accuracy problem with typographical errors. Right now, she is uncertain about what to do. In addition, we want our report to make her trust our ability to work with computer information systems. While she wants our help and advice, she is currently a little skeptical that any college students having no on-the-job experience can really help solve her department's problem. Please be mindful that we also want our report to help her to trust our ability to effectively train her employees and keep them up to par. While we are the co- directors of training within SunBright we are also newly hired and are still in college. We would really like to show her that we are capable of handling any training issues that she may have now or in the future. Moreover, Ms. Kirby has worked with her personnel departments training program since 1983; we will be able to use some computer terms and concepts without extensive definitions and explanations. She is also quite familiar with the procedures, personnel, and resources in her department, so we can refer to these without elaborate explanations. Her advisers will be the four people who work with her; though they will be affected by the decision she makes, they know less than she does about the department and computers. Nevertheless, it is not going to be an easy task of persuading white collar corporate executives a business firm that there is a way to type and to do proficiently and expediently, every time. Plan of Action During the several weeks this team investigated several software applications and performed scholarly research and narrowed the results down to Microsofts customized E-learning. However, other software and the cost are available for your examination. This investigative report has been drafted as a deliverable and is available for Ms. Regals review, if needed she may receive additional information to support the final report to her department. Schedule Figure 1, is a demonstration the estimated schedule used for the completion on this proposed project. Qualifications For the past seventeen years, Ms. Regal has been working from the ground up and running in the Firms Personnel Department, she is very knowledgeable about the different training programs that will or will not work for her firm. Consequently, she is very familiar with the needs of all staff from blue collar to white collar, as well as workers and executives; she is the person who will know there skills that can be strengthened and can enhance the productivity of the firm; which will be addressed in the Staff and Subcontractor Information. The software program is just what they could be using to enhance a state of the art experience as it pertains to keyboarding with accuracy. We will stress that speed comes after accuracy and with accuracy there is productivity. The combined experience of the team will be very helpful in researching areas that a Project Manager, in helping to identify the areas that are needed for accurate typing with a Window PC enabled keyboard. Resources Our major resource is the recommendations that have been forth for you to choose a software program. Upon reading the final report the anticipated outcome is that Ms. Regal would with her staff, in support of the recommendations of implementing a training program upon examination of the teams findings. In the investigation we have included the cost of the investigational software, as well as the medium price for the software, in which we have relied on current or past vendors for SunBright, pertaining to the information supplied to the team on costs of the software training. SunBright Technology has a few electronic databases that we will be utilized to base the decision on the final recommendation for the training with the keyboarding software program. Furthermore, the purpose of the report is to facilitate training that can be done on any computer through the website, as well as downloadable software. Lastly, the investigation included but was not limited to the Prince George's Community College librarys
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electronic journals; that included training by the librarian and staff and freely consulted the staff. Moreover, access to the countys portal to the Memorial Library system was also utilized.

Conclusion We are very confident that SunBright Technology will adopt and implement the recommendations set forth in this final report; which is an excellent training program that is already in tact in some areas of the firms computer network environment. In addition, we are also very excited about this final report and anticipate that the recommendations will be accepted. The team enjoys giving back to the community and we welcome the chance to help our hometown Technology firm by using skills and knowledge that we believe would enhance the accuracy and training with the software for keyboards, which are in conjunction with the teams academic experience and professional experience. At this time, we request a comprehensive interview to discuss the preliminary reports and the recommended findings, after careful review of the presentation. I thank you in advance for the opportunity to serve your needs, and we look forward to assisting you in the future.

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Projected Timeline Task 03/18 Proposal Abstract Program Narrative/Project Description (Plan of Action) Target Population Goals and Objectives Services (Resources) Barriers to Implementation Evaluation Plan Conclusion Write Rough Draft (Organization, Experience and Qualifications of Review/Technical Applicant) Editing Final Draft. Topic 7 Submit 03/25 04/01 Week Beginning 04/08 04/15 04/22 04/29 05/06 05/06

Figure 1: Schedule for the Final Report

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TABLE OF CONTENTS

Qualifications ................................................................................................................................................ 3 Resources .................................................................................................................................................. 3 EXECUTIVE SUMMARY ........................................................................................................................ 8 BACKGROUND ......................................................................................................................................... 9 PROBLEM ................................................................................................................................................ 10 Addressing-Accuracy: Truth in reporting .......................................................................................... 10 Advantage of having Keyboarding Skills............................................................................................ 10 Optional Stand-alone keyboard training ................................................................................................ 11 Collection 10786: Microsoft Office 2010 Training. ........................................................................ 11 DISCUSSION AND FINDINGS .............................................................................................................. 12 Human Sequence Learning .................................................................................................................. 12 Concerns about hunting and pecking.............................................................................................. 13 Table 1: Five-Minute Timing5 38wpm, 1,45SU 165 actual words, ........................................... 15 CONCLUSIONS AND RECOMMENDATIONS .................................................................................. 16 REFERENCES .......................................................................................................................................... 20

LIST OF APPENDICES Appendix A Figure 1. Schedule for the Final Draft of the Report .....................................5 Appendix B ............................................................................................................... Table 1: Five-Minute Diagnostic Timing (Training) ....................................15 Table of Survey Results .................................................................................18 Appendix C Survey Questionnaire .....................................................................................19

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LIST OF ILLUSTRATION Illustration Figure 1. Schedule for the Final Draft of the Report .....................................5 Table 1. Five-Minute Timing5. 38WPM ...................................................15

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EXECUTIVE SUMMARY By implementing a keyboard training program for SunBright Technology Firm, the fundamentals of keyboarding will enhance the productivity of proposal written with all the employees at SunBright, from the staff employees, and also the white collar executives. The accuracy of reports, and budgets would be in the best interest of the company. The white collar executives that do not pass their handwriting to the support staff would benefit in saving time and money, as it relates to billable time when data is entered in only once. The electronic training will be available on the software through the LAN at the corporate office in which you enrolled. The new corporate training software will also be uploaded onto laptops that are registered from the company. A white collar executive has the convenience of utilizing a company laptop to facilitate training, tutorial templates and wireless networking environment; to assist with mastering the electronic components of the keyboard training. It is with sincere hope that each employee will build strong keyboarding skills. A conclusion has been reached that the company will benefit from flexible and state of the art training to increase accuracy and possibly speed for the Executives that peck on the keyboard. In additional, a contusion has been reached that the Executives that do not deliver a transcription may save time by accurately inputting sensitive data that will go through a series of reviews from support staff, technical editors through the chain of command and ultimately to the Division Director, of the Business Unit. The benefits of choosing the software training are as followed: User-friendly software and twenty-four hour support staff, just a click-a-way. The user has multiple accesses to the user-friendly software. Instant feedback of training units and customized learning sessions. Development of strong keyboarding skills for all skill sets. User identification can be automatically extended beyond one year. Hands-on and self-guided tutorial for all skill sets. Proven results for individuals with verbal disabilities, and more. Higher percentage of improved posture, accurate reporting and technical editing and more.

Therefore, the findings support the evidence for overwhelming support for the implementation of new software training through the companys network, which can be accessed from Cloud, but not limited to an application of the e-reader on the I-pad, your laptop with wireless internet; your companys standalone computer, and support for Gateway computers. The keyboard training would be used for all employees of the company, but would provide intensive support to the Executive White Collar, the Professional Staff and others, not limited to individuals with disabilities that desire to improve their typing skills on a keyboard.

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BACKGROUND The SunBright technology is a firm with many locations throughout the continental U.S., and abroad. The Rockville office is currently reviewing a training program for about two thousand of the firms white collar employee who draft their material on a take home lap top computer. Ms. Regal believes many of the employees will improve their keyboarding skills after they take a keyboarding class, because they are probably using the hunt-and-peck methods which can be tedious and inefficient. However, to decrease the inaccuracy from typographical errors that lower the reliability of data, we are reviewing at least three software programs that will include but are not limited to teaching the user how to type. This proposal is being written for the approval of our topic. We would like to write a report for SunBright Technology, a technology firm based in Rockville, Maryland. The purpose of our report would be to research typing tutorial software to help the firms employees how to type. Tanya Regal, the personnel manager believes that the typing method used by employees now is inefficient and has the possibility of creating errors when inputting data into the system. This in turn lowers the datas reliability when it is used for research in trials of new technology. This software will be very valuable in training the firms employees because a mistake made in inputting data can be very costly for the company. One mistake can mean the difference in a product being made that can safely be marketed or result in the deaths of many people. The firm has just reached over 2000 employees so the need for precision in data reporting is crucial. The software would have to be cost effective because hiring instructors to train every employee would not be cost effective. The software would need to be something that can be used independently and allow the employee to learn on their own time. It would also need to be windows based, as well as educationally sound and geared towards adults. This would allow the users to learn at their own pace and on their own time. SunBright Technology is a growing technology firm that serves clients worldwide. SunBright Technology provides technology training and products to clients. It takes numerous people to process these orders. Each time a product or service is ordered, a customer sales representative must enter the data into their computer. Another employee must enter the data into the supply computer. The purpose of our report would be to research typing tutorial software to help the firms employees how to type. Tanya Regal, the personnel manager believes that the typing method used by many of the employees now is inefficient and has the possibility of creating errors when inputting data into the system. Subsequently, this lowers productivity in the datas reliability when it is used for research in trials of new technology. Many of the employees use their computer for hours each day, but they do not know how to touchkeyboard. Ms. Regal believes that the hunt-and-peck method is inefficient. One mistake can mean the difference in a product being made that can safely be marketed or result in the deaths of many people. The firm has 2,000 employees so the need for precision in data reporting is crucial. The software would have to be Windows (PC) - compatible, geared to adults, educationally sound, and can be learned on an individual basis without the presence of instructors, the software would also need to be cost effective, with this being a small company there is not a large budget to work with.

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PROBLEM Addressing-Accuracy: Truth in reporting In a survey taken by the company, we determined that there were many people, not just executives who were not able to type very well. As a matter of fact they not only were the Executives pecking at the keyboard, but the more seasoned typist that was staff was struggling with accuracy as well. Many of the staff said that they were able to work an Atari, Wii and PS3 station much easier and fluidly than they could work a keyboard during crunch time for reports like Performas and other sensitive security documents. We want you to enhance the savvy knowledge that you have already have computer courses, but you have never elected to finish any course that you started. Nevertheless you can be enthusiastic about this software training program in the richest country in the world. Nevertheless, the internet is a global society where you will have the luxury of picking up your software training at your own pace, never taking on more than you choose to do (Anthony, 2006). You can do the software training as many times as you like with a username, and you can advance through the training to enhance the desired keyboarding skills that you already have achieved with accuracy and hopefully a little speed. The purpose of this training program that will be implemented into the Human Resources Departments Training Programs is not just all about speed but accuracy. Many of the documents produced by this organization are sensitive enough that if information is published incorrectly it would warrant legal-bureaucratic sentencing for any case that might look like white-collar crime. Not to say that we have ever had a problem like this but most importantly is that when we put a document out there it needs to be accurate and truthful, without complexity because everyone can never use the keyboard purposefully and efficiently. Most importantly is that the likelihood of this organization to put out relevant and accurate information time and time again is of the most critical essence. This study was created because of a concern that the current hunt and peck method was insufficient and created costly error that was impacting the profitability of SunBright Technology. Tanya Regal, the personnel manager of the company wants employees to be able to touch keyboard effectively and without error. She wants to implement a training program that will teach her employees to type and has very specific criteria that she is looking for in a training program. In this report, we will demonstrate that the touch typing software for keyboarding will possess the following features: User friendly Cost effective Windows compatible Easy to implement Educational and value-added touch typing software Enhance learning and provide training enrichment.

Advantage of having Keyboarding Skills The advantage to having keyboarding skills is that the company will produce accurate reporting on the first time. Now that the company is changing computers and providing take home lap tops, keyboard training has never been so close to accessible and convenient training. The importance of touch typing is crucial in the aspect of accurate typing. Many people can simply type to say that they created, and drafted their own input. Then the work is passed onto the clerical staff that doesnt know if you meant silver or sliver, and there is a poor chance that numbers will be corrected because he or she is unable to read your writing. There is a very important advantage to typing correctly, and efficiently that is bigger than productivity, it is also accountability. Your customers will know that
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your quality standards are very important, and when they go behind the scenes to see how quick and efficiently you produce and turn out projects, forms, and reports this could increase business by tenfold, and most of all retain all of your customer base which would be equivalent to three referrals per customer that has been retained.

Optional Stand-alone keyboard training Collection 10786: Microsoft Office 2010 Training. This Microsoft Office 2010 Training platform for distance e-learning is a license premium collection that provides the SunBright employees access to 20 online courses that is accessible through the internet with a Microsoft username and newly created password. The e-training is a self-paced, diagnostic e-learning software; which allows the user to access courses online and offline, not limited to MS Office. The customized GDP software for distance learning e-course will help SunBright employees will become familiar with the basic keyboarding skills; basic and advanced features and tools of Microsoft Office 2010, which is MS Windows Compatibility. The customized component applications are user friendly for the end-user and state-of-the-art multi-media demonstrations and hands-on practice activities to master specific tasks. The course can be accessed in offline mode. The minimal cost of this customized course, in which the Glencoe Products are used for keyboard training, is a minimal price with existing computer network, at SunBright. Miscellaneous: 18 month subscription. Price: $240.00. Typing Instructor Platinum By implementing touch keyboarding tutorial software into SunBright Technologys training program, we are going to improve on the efficiency of our employees time management. Using touch keyboarding software will help improve the employees skills regarding typing. This will over time cut down on the amount of mistakes made when inputting data into our systems which will help to improve our production time. By minimizing the time spent on inputting data we will see an increase in productivity, as well as less mistakes in data submitted from the employees. This report will proves the findings in the report as authorized by Ms. Tanya Regal, personnel manager that by using touch keyboarding software, SunBright Technology will see marked improvements in both accuracy and proficiency. Through our research on touch keyboarding software we have reached the conclusion that SunBright Technology will benefit from implementing training software that is to be used by all existing employees and new employees upon hiring. This requirement is based upon the fact that there is no general standard in keyboarding skills in the workplace. These findings are based on research data collected through surveys and questionnaires, as well as research conducted through scholarly articles, internet websites, and academic databases. Using the above mentioned facts we found that: Using a touch type tutorial is more cost effective over the long run than hiring a trainer The software can be customized to fit the person so it is user friendly The software can be used on all operating systems so there is no increased cost to update our existing computer systems Is available on any computer that our employees have access to

Based on these criteria we would like to recommend Typing Instructor Platinum. This software meets all of the above criteria and will also help us to raise the bar in the level of service that is recommended in developing a training program for typing, this software would surely improve accuracy, efficiency and
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reliability in all data recorded. There will also be an increase in productivity when data is recorded accurately the first time around. Miscellaneous. Price $29.99. DISCUSSION AND FINDINGS The results of the research performed to find the right software to use at home, at the SunBright campus, and your wireless laptop indicate that indicate that the user will be able to use the customized GDP software to seamlessly send completed work to the e-learning platform where the assignments are issued. As a result productivity should increase with keyboard training while typing is performed in the Microsoft Office platform provided through SunBright licensed software with Microsoft. The findings indicate that (a) the delivery of the e-training can be feasible through the Microsoft Platform.; (b) the e-training is multi-media and accessible through the internet, as well as offline; (c) is reasonably priced to offer flexibility to customize the website as needed. Human Sequence Learning In research performed by Cohen, Ivry, and Keele, the study investigated the role of attention, sequence structure, and effectors specificity n learning a structured sequence of actions. In Experiment, simple structure was sequence was learned in the presence of attentional distraction. In Experiment 2, the sequence specification is found to be in the effector-independent system. Experiments 3 and 4 demonstrated that structures with unique association can be learned under attentional distraction. Likewise, structures with all items repeated in different orders in different parts of the structure require attention for learning; such as but not limited to hierarchical representation. Human are capable of learning novel tasks such as the violin, knit, serve tennis balls, language or linguistics in the manner of speaking, typing, writing, or producing sign language. There are three features that are usually involved in learning are: attention, structure of the sequence, and effectors specificity. Nevertheless, a variety of evidence has shown that attention is important in verbal learning. Moreover reaction times to the structured sequence stimuli were no faster than the random sequence stimuli. Lastly, Nissen and Bullemer (198) had concluded that attention, when free from distraction, is necessary for the structured sequence to be learned. The performance can remain substantive with the sequence learning task. In addition, other independent investigation were directed toward Knowledge Direct, this source is a reputable source because it is a website written to show the benefits of e- learning, the cost effectiveness and also it sells its software to a variety of well-known organizations. According to the investigation with www.knowledgedirectweb.com, the first year training costs for its software is $29,600 compared to $152,000 per year for traditional training. This will help my group to substantiate our claims that keyboarding software is the least costly of the training types available. The second independent investigation was directed toward Education and Information Technologies, this source was also found to be a credible source because it was written for a scholarly journal to address the fact that online or e- learning software does not guarantee improved learning. Even though this article was written to show the effectiveness of blended courses it is still relevant to my groups topic because it will give us a way to refute the fact that e-learning is an effective tool on some circumstances. The third independent investigation was directed toward The International Review of Research in Open and Distance Learning; scholarly articles were reviewed from a reputable source and were used in this final report. Please remember that the scholarly articles were written for the International Review of Research in the department for Open and Distance Learning. The article was written to show the needs of
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online training as well as the challenges that online training faces. According to Insung Jung, online learning removes barriers of time and space, with the need to develop cost effective approaches to providing interactive learning opportunities for adults and to increase access to education for individuals located throughout the world. Thus this scholarly review is further analysis that the recommendations set forth should be adopted by SunBright Technology, for the implementation of keyboarding software. The fourth independent investigation was directed toward the Education and Information Technologies, the scholarly article is also written for a peer reviewed journal that examines the fact that some software is designed without any concern for the content of the courses , says J. Keengwe and D. Georgina. The article examines the transition from a face to face course to online learning. The team greatly anticipates that this article will help to show the need for quality control and quantitative developmental programs and activities that demonstrate learning results to enhance the employees which choose to produce accurate work products within the scope and mission of the respective company. Please be mindful that this article was written for the teaching faculty. Nevertheless, this scholarly article conveys the message that there is a need for online courses to promote growth and development. In addition, another independent investigation was directed toward the Education and Information Technologies, this scholarly source is written to demonstrate the different trends in which education is learned. According to Wim Westera, most of these failed to meet high expectations. The article reviews the rise and falls of various learning media and analyses what went wrong. This article will be able to list the pros and cons of different learning styles which will help to emphasize the benefits of online learning for a working adult. To conclude, attention is required for sequential learning to occur. There is also dissociation between neural systems responsible for structured sequence learning from those responsible for declarative memory. Therefore, Experiment one was the promising because it examined whether or not a simple sequence of events can be learned while the distracter is present, and whether or not the distracter has any influence on the amount of learning; the hypothesis is that the unique and hybrid structures were learned under distraction but the ambiguous structure were not learned but it was examined in Experiment 3. Finally, the hypothesis of the study holds that when attention is not distracted, all three structured sequence types can be learned.

Concerns about hunting and pecking Effects of Hunt and Peck Method in Typing Versus Touch Typing Using the hunt and peck method is a very time consuming task. This method usually involves the typist using only two fingers and is a very slow process. This decreases productivity and the typist spends more time verifying the accuracy of the typed data over the actual content. Where an average touch typist can type 50 to 60 words per minute without typos, while the two-finger typist using the "hunt and peck" method typically achieves only 20 to 30 says www.pcmag.com. The reason for this is that a hunt and peck typist has to search out the keys and a touch typists uses memorization to type. Hunt and peck methods are a slow process because the reader has to proofread and correct any errors that may occur, where a touch typist only has to concentrate on the content of what he is typing. This fact is stated in Everything You Need to Know about Touch Typing. It states that touch-typing is a method of typing, where the typist uses the sense of touch finding the proper keys rather than the sight. This method of typing is considered to be highly effective, as it redoubles the productivity of work and allows the typist to concentrate not on the search of proper keys while typing but on the sense of the information he types. In such a way the typist avoids the process of continuous and time consuming proof reading and makes
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only some minor editing after typing. The quantity of the misprints reduces twice. These facts confirm the fears that Tanya Regal has about the effectiveness of the typing methods used by her employees. Besides the obvious concerns with two finger or hunt and peck typing such as inefficiency and unreliability with any data that is typed, there is also major health risks associated with it; which is an injury known as repetitive stress injury. The injury is caused when you use only two fingers that can cause tearing in the wrist tissue. Two-finger typing is likely to cause a shearing injury to subsynovial tissue in the wrist, suggested Kai-Nan An, Ph.D., a professor of bioengineering at the Mayo Clinic, and colleagues in the November issue of Plastic and Reconstructive Surgery. "The subsynovial tissue consists of a number of layers, much like the layers in a puff pastry. These layers of fibrous bundles run parallel to the tendons and are connected to both the flexor tendons and the synovial membrane. When fingers are moved, both the tendons and this subsynovial tissue are stretched, but some movements cause maximum stress," he also stated. The Professor believes this to be because of the repetitive use of the index fingers when typing. There is no break in the use of the index fingers that would happen naturally when a person touch types using all of the fingers on their hand. This could lead to a numbing or tingling feeling in the finger and wrists, which can become long term and cause the person pain for the rest of their life. There is also the ergonomic factor that plays into use when people touch type. When people touch type they are using correct posture which helps to relieve the stress placed on the body when two finger typing. This means using a correct typing technique by placing the wrists in a neutral position to ease the strain placed on the wrists when typing. There is additional constant that strains the form of the upper torso when you try to type and then look from the keyboard to the computer screen; which study show, places stress on the neck and eye muscles which can lead to headaches and neck pain. The posture of a two finger typists puts their back into an unnatural position which can cause back issues if it is not corrected.

Cost
The cost to implement touch training software is a relatively inexpensive cost compared to hiring a teacher to teach the same information. The cost for the software ranges from $20- $40 per person which will equal out to $40,000- $80,000 and the employees will have unlimited access to the software. Using a teacher will cost the company over a $100,000 per year and the employees would be limited to the time and site that the teacher chooses. Using this software will give the employees the flexibility to work on their own time at their own pace. This gives them the flexibility needed to learn the software without placing a burden on the company to get the training complete within a certain time frame in order to try and minimize costs. The minimal cost of this customized course, in which the Glencoe Products are used for keyboard training, is a minimal price with existing computer network, at SunBright would be two hundred-forty dollars.

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Table 1: Five-Minute Timing5 38wpm, 1,45SU 165 actual words, A good resume coupled with a persuasive cover letter will help secure an interview; a good interview will frequently land the job. It is normal to be nervous at an interview, but there is little excuse for not being prepared. How can you prepare? First: Look the best that you can. Experts cite a good personal presence as the major quality sought by firms of all types. Good grooming is a quiet statement about poise and confidence. Employers do not require exquisite clothes, but they do expect proper dress that matches the position. Avoid trend looks, but do not be overly formal either. Second: Learn to express yourself clearly. A timid voice, bad diction, or poor grammar may reflect laziness or a low self-image. Third: Prepare a list of questions about the job, the firm, and your future with them. At the same time, be ready for any questions that ask you to expand on statements in your resume; take a neat copy to interviews. Educational Content The typing tutorial software that where reviewed all had basic tutorials for teaching touch typing. There were some that stood above the others in regards to the amount of lessons offered, the number of tests given to ensure that the information learned was retained, if there was additional material that could be downloaded, to creating custom tests and activities to alter the software to suit the learners needs. All of the software reviewed is able to be auto saved to keep track of progress. The software will be broken down according to educational content and reviewed here: 1. Typing Instructor Platinum is suited for all ages and has over twenty lessons and twenty tests. There are over three hundred practice sessions and two hundred fifty practice articles. The software also has ten key lessons and ten key tests that focus on the numeric pad also. The user is able to create custom practice articles, test and timings, as well as importing them from the computer. The software has downloadable practice material and gives word per minute, accuracy, and adjusted word per minute results. The user will also receive progress reports by key finger and hand. There are also certificate of achievements that can be printed out. 2. UltraKey - is targeted to the 8 and over age group and has 14 lessons and 148 tests. There are unlimited practice sessions and sixty- eight practice articles. This software has ten key tests and lessons, with the ability to import and create custom practice articles and tests but no downloadable software. UltraKey has word per minute, accuracy, and adjusted word per minute results and progress reports by hand, finger and key. 3. Mavis Beacon Teaches Typing Platinum - is targeted for the eight and over age group and has 44 lessons and 14 tests. There are over 430 practice sessions with ten key lessons and tests, but no practice articles. The user would be able import custom practice articles and create custom articles but there is no additional downloadable material. The Mavis Beacon software gives word per minute, accuracy, and adjusted word per minute results and tracks progress by hand, key and finger. 4. Typing Instructor Deluxe - is for all age ranges and has 64 lessons and 26 tests. There are 80 practice sessions and over 300 practice articles. This software also offers ten key lessons and tests, with the ability to import and create custom articles. It has downloadable material with the ability to create custom tests and timings and gives word per minute, accuracy, and word per minute results. This software also tracks progress by hand, key and finger.
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5. All the Right Type3 Plus is targeted to the eight and over age group and has 101 lessons, 33 tests, 18 practice sessions and 14 practice articles. All the Right Type has ten key lessons and ten key tests but the user will not be able to import custom practice articles. The software does have additional downloadable software, with the ability to create custom tests and timings. The user will be able to track words per minute, accuracy, and adjusted words per minute, with progress reports by key, finger and hand. 6. Typing Instructor for Business is suitable for all age ranges and offers no lessons or tests or practice sessions but has over 250 practice articles. It offers ten key lessons and tests with the ability to import and create custom practice articles. The software does offer additional downloadable practice software and the ability to create custom tests and timings. It does offer word per minute and accuracy results, but does not offer an adjusted word per minute result. The software offers progress tracking with progress reports by key, finger and hand. 7. Typing Master Pro is suitable for all age ranges with 27 lessons, 21 tests and 135 practice sessions. The software does not offer practice articles but has ten key lessons and ten key tests with the ability to import and create custom practice articles and tests and timings. The software also tracks words per minute, accuracy and adjusted words per minute, with progress reports by key finger and hand. 8. Mavis Beacon Teaches Typing Deluxe is for the ages eight and over and only offers 325 practice sessions with ten key lessons and tests. The software only offers word per minute results and progress reports for hand, key and finger. 9. Typing Quick & Easy 17 is suitable for all ages ranges has 26 lessons, 18 tests, 14 practice sessions and 250 practice articles. Typing Quick and Easy offers ten key lessons and tests, and you can create custom articles, test and timings with this software. This software only tracks your progress by key, finger, and hand. Window (PC) compatibility All of the software is compatible with some form of windows operating system, with Windows XP and Vista being compatible in all of the software. Of the nine software titles reviewed five were compatible with Windows 7 as well (Typing Instructor Platinum, UltraKey, Mavis Beacon Teaches Typing Platinum, All the Right Type, and Typing Instructor for Business).

CONCLUSIONS AND RECOMMENDATIONS To conclude, accurate keyboarding skills are not impossible. In the best interest of the reputation of SunBright, we believe that keyboard typing will be feasible for report writing, e-mail editing and manuscripts for deliverables and other technical writing deemed necessary in the scope of the mission for SunBright. The e-training will be customized to include MS Office products along the Glencoe Keyboarding software; which will be accessible through the internet and offline. The Glencoe products are highly recommended as solution to meet the critical need to improve keyboard accuracy: To improve employee reporting data in the absence of fraud or possible criminal prosecution of White Collar executives that have performed the same diagnostic e-training programs as support staff. To target the hunt-and-peck employee that lacks productivity and dual errors and accuracy that impede productive and impact performance. To engage all employees in attention and awareness of sequence learning with keyboard typing.
Week 16: Sun. May 6th, 2012 Group Six: Topic Seven

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To immerse the employee with various online self-paced e-learning solutions and to receive Support from the innovative extras of a Gateway computer components, along with the history of computing. The employee will master the sequential learning of a keyboard which is the most common input device for the PC. The employee will accurately enter assigned tasks which are uniquely associated numbers, letters, symbols that control programs and tasks that input data through procedural memory.

We recommend that each employee enroll in the comprehensive eighteen month subscription plan for e-training: The e-training is self-paced and provides analytical diagnostic that can be accessed when offline and online, to include: Establish a Microsoft username and identification password from the Microsoft Online website Utilize free PC tutorial service through Gateway computers. Establish familiarity with the components of the keyboard to include comfort with your keyboard and your mouse. Discover the programs on your PC, and the customized e-learning within the licensed Microsoft Platform and the customized Glencoe Keyboarding software. Establish familiarity with online diagnostic an offline submission to e-training tasks for curriculum.

The sequence-learning training that will be provided by comprehensive through e-learning will assist with attention which is required to master keyboarding skills. The implementation of keyboarding skills will vastly improve the overall uniform appearance of various reporting and financial data that is produced for external documents. The price for using the e-learning platform is very affordable and can be adapted to existing computer information networking system environment within the company.

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Group Six: Topic Seven

APPENDIX B TABLE OF SURVEY RESULTS

What is your title at SunBright Technology? Answers are varied.

Do you know how to touch type? Do you type for business? If yes, how often: How many employees type 50 wpm or more? How many employees type 40 wpm or less? How many executives prepare their documents? How many executives use support staff to prepare their documents What is the preferable speed for support staff, or other managerial, salaried staff? Is there a requisition for keyboard training? Is conformity to document specification a problem? Daily 80% 10 or more N/A 50 or more N/A 50 or more N/A

Under 50% No? Varied Seldom Varies 50 or more N/A 100 or more N/A 100 or more N/A

Over 50% Over 50% type Yes, Explain: Varied How fast do you type without errors: Few of the support staff typed without errors. 50 % 50% to 60% 50% 40% to 49% 50 % N/A 75% N/A 75% N/A 75% Most prepare their own 75% Most managers have support staff 80 wpm N/A N/A None N/A N/A None None

50 or more N/A

100 or more N/A

50% N/A

None N/A

40 wpm N/A

50 wpm N/A

No? N/A

60 wpm 92 wpm Most N/A preferred documents typed at 60 wpm. Yes? Explain: Most managers had forwarded a work requisition and a voucher to receive the software training updates.

No?

Yes? Explain: Most managers recommend two week training along with new hire orientation. Additional training is available, through the department budget, in a Unit, if approved by the Division.

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Group Six: Topic Seven

APPENDIX C SURVEY QUESTIONNAIRE Questionnaire: Touch Typing

What is your title at SunBright Technology?

Do you know how to touch type? Do you type for business? If yes, how often: How many employees type 50 wpm or more? How many employees type 40 wpm or less? How many executives prepare their documents? How many executives use support staff to prepare their documents What is the preferable speed for support staff, or other managerial, salaried staff? Is there a requisition for keyboard training? Is conformity to document specification a problem? Daily 10 or more

No? No? Seldom 50 or more

Yes, Explain Yes, Explain How fast do you type without errors?: 50 % 75% None

50 or more

100 or more

50%

75%

None

50 or more

100 or more

50 %

75%

None

50 or more

100 or more

50%

75%

None

40 wpm

50 wpm

60 wpm

80 wpm

92 wpm

No?

Yes? Explain.

No?

Yes? Explain.

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Group Six: Topic Seven

REFERENCES APA Annotated Bibliography (Citation) Anthony, A. (2006). Surfing the internet initially filled Alison Anthony with enthusiasm. But now she has learnt that the web, too, can have its disturbing and alienating side. [Review of academic One file Mental Health Practice]. Surfing the Internet Initially Filled Alison Anthony with Enthusiasm. But Now She Has Learnt That the Web, Too, Can Have Its Disturbing and Alienating Side. 9(6), 46-46. Retrieved April 12, 2012, from http://go.galegroup.com/ps/i.do?id=GALE|A143215748&v=2.1&u=pgcc_main&it=r&p=AONE &sw=w . Cohen, A., Richard, I. I., & Keele, S. W. (1990). Attention and structure in sequence learning. Journal of Experimental Psychology: Learning, Memory, and Cognition, 16, 17-30. Retrieved April 12, 2012, from https://ezproxy.pgcc.edu/login?url=http://search.proquest.com/docview/614333268?accountid=13 315 . Eiser, L. (1987). No more hunt-and-peck! Classroom Computer Learning, 7, 52-56. Koenke, K. (1987). ERIC/RCS Report: Keyboarding: Prelude to Composing at the Computer. English Education: National Council of Teachers of English, 19(4), 244-249. Mikkelsen, S., Vilstrup, I., Funch Lassen, C., Kryger, A., Thomsen, J., & Andersen, J. (2007). Validity of Questionnaire Self-Reports on Computer, Mouse and Keyboard Usage during a Four-Week Period. Occupational and Environmental Medicine, 64(8), 541-547. Ober, S. (2006). Gregg college keyboarding: Lessons 1-20. Boston, MA: McGraw-Hill/Irwin. What is e-Learning, the Benefits and Why e- learning? (n.d.). Knowledge Direct. Retrieved April 12, 2012, from http://www.knowledgedirectweb.com/channel.cfm/Resources/Why-eLearningEl-ghalayini, H., & El-khalili, N. (2012). An approach to designing and evaluating blended courses. Education and Information Technologies, 17(4), 417-430. DOI: 10.1007/s10639-011-9167-7 Jung, I. (2001). Issues and Challenges of Providing Online In-service Teacher Training: Korea's experience. The International Review of Research on Open and Distance Learning, 2(1), 1-8. Retrieved April 10, 2012, from http://www.irrodl.org/index.php/irrodl/article/view/30/374

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Continued..

REFERENCES

Keengwe, J., & Georgina, D. (2012). The digital course training workshop for online learning and teaching. Education and Information Technologies, 17(4), 365-379. DOI: 10.1007/s10639-0119164-x Westera, W. (2012). The eventful genesis of educational media. Centre for Learning Sciences and Technologies, 17(3), 1-12. DOI: 10.1007/s10639-011-9162-z. Touch typing. (2001). Computer Desktop Encyclopedia. Retrieved May 12, 2012, from http://www.pcmag.com/encyclopedia_term/0,1237,t=touch+typing&i=53017,00.asp Ettema, A. M., Amadio, P. C., Zhao, C., Wold, L. E., O'Byrne, M. M., Moran, S. L., & An, K. (2006, November 10). Plastic and Reconstructive Surgery. 118(6), 1413-1422. Changes in the Functional Structure of the Tenosynovium in Idiopathic Carpal Tunnel Syndrome: A Scanning Electron Microscope Study. DOI: 10.1097/01.prs.0000239593.55293.c7. Pogue, David. "Speak Up, A Computer Is Listening." New York Times 7 Aug. 2008: C1(L). Gale Opposing Viewpoints in Context. Web. 10 May 2012. "Look, no hands... console controls head to the office." Evening Standard [London, England] 5 Mar. 2012: 32. Gale Opposing Viewpoints In Context. Web. 10 May 2012. Peck, P. (2006, November 10). Two-Finger Typists at Risk for Carpal Tunnel Syndrome. MedPage Today. Retrieved May 10, 2012, from http://www.medpagetoday.com/Neurology/GeneralNeurology/4481. Microsoft Office Word 2010 Manual t/a Gregg College Keyboarding & Document Processing (GDP); Microsoft Office Word 2010 [Spiral-bound] [Advertisement]. (2010, August). Retrieved May 11, 2012, from http://www.amazon.com/Microsoft-College-Keyboarding-DocumentProcessing/dp/0077319370/ref=pd_sim_sbs_b_2 Squidoo, LLC. (2012). Typing for Kids Software Review. Typing for Kids Software 2012. Retrieved May 11, 2012, from http://typing-for-kids-software-review.toptenreviews.com/ Microsoft | Learning. (2012). Microsoft Technology Training | Microsoft Certification | Microsoft Learning. Microsoft Technology Training | Microsoft Certification | Microsoft Learning. Retrieved May 11, 2012, from http://www.microsoft.com/learning/en/us/default.aspx

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Group Six: Topic Seven