Callshop Owner Guide V0.

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Table of Contents
1 Introduction.................................................................................................................................. 2 1.1 Preface ................................................................................................................................. 2 1.2 Hardware and Software Requirements ................................................................................ 2 1.3 Getting Up and Running ...................................................................................................... 2 2 Configuration ............................................................................................................................... 3 2.1 Logging In ........................................................................................................................... 3 2.2 Configuring Basic Options .................................................................................................. 4 2.3 Setting up Rates ................................................................................................................... 6 3 Operation ..................................................................................................................................... 8 3.1 Using the Latest Calls Screen .............................................................................................. 8 3.1.1 Viewing the Call Charges ............................................................................................ 9 3.1.2 Recording Payment of Call Charges .......................................................................... 11 3.1.3 Enabling / Disabling a Booth ..................................................................................... 12 4 Advanced ................................................................................................................................... 13 4.1 Setting Up Rates (Extra Flexibility) .................................................................................. 13 4.1.1 Uploading a .csv File ................................................................................................. 13 4.1.2 Correcting a .csv File ................................................................................................. 14 4.2 Marking Calls 'Free' ........................................................................................................... 15 4.3 Creating Cashier Reports ................................................................................................... 17

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2 1 1. 2 . 1.3 Getting Up and Running To begin. follow these steps:  log into the web interface of your call shop  configure the Options  set up the Rates This is all you need to start running your call shop business.5 or higher  Internet Connection: high speed to effectively use the web interface  Spreadsheet Program: MS Excel or similar. and describe the more advanced functions.0 or higher. to effectively process tariffs  Display Settings: minimum screen resolution is 1024 x 768 1.Callshop Owner Guide V0.1 Introduction Preface This manual describes the most typical methods for working with the call shop web interface. Firefox 1. cover call shop operation.2 Hardware and Software Requirements  Browser: Internet Explorer 6. The remainder of this guide will describe these basic steps in more detail. Here you will find the information for correctly setting up and configuring your call shop.

2 2 2.Callshop Owner Guide V0.1 Configuration Logging In  open your web-browser and go to the call shop page  type in the Login and Password (this data is provided by your service provider)  press Submit button 3 .

2 2. 4 .Callshop Owner Guide V0. You will now see the Options page where you can set up all the basic call shop preferences.2 Configuring Basic Options Click the Options button (see the screen below).

$2. After you finish changing the preferences.  Number of decimal places to show in cost — if set to 0.00). etc).g.2hrs‟. 1 means the calls will be billed for every second).26 to $2.  Minimum billable duration (seconds) — specifies the minimum time after which the call will be charged (e.g. Disabling a booth will prevent any new calls from being made. setting to 0.  Local time offset from CDR time (hours) — you must set this option if you are not located in the New York time zone in order to correctly display your call records. $10. setting of 1. 60 means «per minute» billing. if your local time zone is „GMT +7h‟. 5 . Set this option to the local time zone offset from the GMT (e.  Amount to round money to — rounds the total cost of the call up to be a multiple of this setting (e. if set to 30 seconds. set this option to 3). and billed for each interval (e. $3.5hrs‟ (e. press the Set Options button. set this option to 8.  Local time offset from Server Time (hours) — you must set this option in order to correctly displays your call records.26 to $3.30.g. the cost of the calls will be displayed with full currency amounts (e.2 Here is a brief description of the basic options:  Billing Increment (seconds) — calls will be divided into intervals of this length. if set to 2. etc). if your local time zone is „GMT + 3hrs‟.g.Callshop Owner Guide V0.56. the cost will be shown with decimals (e. if your local time zone is „GMT .g. any call shorter than 30 seconds will incur no charge.05 will round $2.00.  Allow enable/disable of booths — set this option to Yes to give the booth operators ability to disable and re-enable booths at any time.g.  Currency sign — symbol (or name) of your currency.00 will round $2.g. New York time zone is „GMT . $2. but a call of 31 seconds will be charged). set this option to 7).

3 Setting up Rates Click the Rate Editor Button (see the screen below).2 2. You will now see the Rate Editor page where you can enter the rates you will charge your call shop clients for calls to various destinations.Callshop Owner Guide V0. 6 .

type in the per-minute cost to charge for calls to this prefix. Repeat these steps for every rate you want to enter.Callshop Owner Guide V0.  Type in the name of this country in the Description field. 7 .  In the Rate field. * Note that the system will fill in the country name automatically based on the prefix.2 To Edit Rates:  Type in the telephone prefix of country in the Prefix field.  Press the «Ok» button (  ) to save this rate.

Callshop Owner Guide V0.2 3 Operation The Operation section describes the basic web interface actions that the call shop operator will perform on a regular basis. The status column marks all calls which are completed but not yet paid for with 'red flags'. 8 . 3.1 Using the Latest Calls Screen Click on the Latest Calls button to bring up the Latest Calls Screen.

a customer in booth 2 has finished all her calls.Callshop Owner Guide V0.1.2 3. and the operator wants to view the receipt. the operator needs to see the receipt for the full amount which customer must pay. In the example below.  Click on the booth number in the left column. 9 .1 Viewing the Call Charges When the customer finishes all of her calls.

as well as the total amount this customer should pay. The example screen bellow shows the total cost of the calls made in booth 1 by some customer.Callshop Owner Guide V0.2 The Receipt Screen for the selected booth will be displayed. 10 .

the operator can click the Cancel icon ( ) to exit the Receipt Screen without marking calls Paid.Callshop Owner Guide V0. The Status column for all calls in Booth 2 will be shown as „Paid‟.1. 11 . To return to the „Latest Calls‟ screen without receiving payment. the operator should click the „Mark Paid‟ icon ( ) on the Receipt Screen.2 3.2 Recording Payment of Call Charges After the customer pays the amount shown on the receipt.

the operator enables a booth by clicking the „Enable‟ Button ( ) next to the Booth name on the right side of the „Latest Calls‟ screen.Callshop Owner Guide V0. When the customer leaves the booth and pays. 12 . the operator should click the „Disable‟ button ( ). and „Disable‟ the booth when the customer pays and leaves. The use model is for the operator to „Enable' the booth when a new customer enters it.3 Enabling / Disabling a Booth This feature is only accessible if you set the “Allow enable/disable of booths” option on the Options Screen. This method is designed to combat unauthorized use of the call shop in high traffic or busy areas. When a customer comes in.2 3.1.

Click „Customize‟ and under Numbers. check to make sure that List Separator type is set to “. This is necessary for the web interface to be able to open your uploaded . To create a . set the List Separator type to be “. go to My Computer -> Control Panel -> Regional and Language Options.g.1 Uploading a .1 Advanced Setting Up Rates (Extra Flexibility) 4.1.Callshop Owner Guide V0.2 4 4.csv files. In the Windows start menu.csv File If you have a large number of rates.  Open any spreadsheet program: (e.csv file with rates:  If your default Windows locale is not set to „English (United States)‟.”. It is more convenient to create a .csv file with all of your rates and upload the file to the web interface. MS Excel) and enter your rates as shown below: 13 .”. adding them one by one will take a lot of time.

csv file you just saved.Callshop Owner Guide V0. save it.  Click on the „Upload‟ CSV button to import your rate file.2 Correcting a . and proceed to the Rate Editor Screen on the Callshop web interface.  Press the Browse button and select the .1. 4.  Open this file in any spreadsheet program and edit.  Follow the procedure described above to upload your new rates to the web interface.2  After completing your . 14 .csv file. add or delete rates.  Save the file in your local directory.csv File To make corrections to your rates:  Press „Download CSV‟ button on the Rate Editor Screen.

 Set the desired value for 'Max amount to allow marking free' option.Callshop Owner Guide V0. 15 .2 Marking Calls 'Free' If you would like to give the Callshop operator the ability to mark some calls as free (for example if there was a false answer).  Press the „Set Options‟ button to save them.2 4. do the following:  Click the Options tab.

2  Now all calls which have cost less than (or equal) can be marked „free‟ by clicking on the call‟s cost. 16 .Callshop Owner Guide V0. Clicking repeatedly on the cost will toggle whether the call is „free‟ or should be paid for.

A small calendar will be displayed.3 Creating Cashier Reports To create a report of all calls:  Click the Report button to bring up the Report Screen. Click on the calendar icon to the right of the field to change.2 4.Callshop Owner Guide V0. 17 . Clicking on the desired square to select the date.  Select the time interval for the report by entering the „From Date‟ and „To Date‟.

2  Finally. click the Show Report button to display your report on the screen. 18 .Callshop Owner Guide V0.

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