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Aastra 5000 Sales guide

Call Server and IPBX Managing your network Terminals Improving your call distribution Optimising your employees performances

Introduction IPT according to Aastra


State of the art of IPT SIP, the key migration factor IPT according to Aastra

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Call Server and IPBX


Positioning: a concentrated and optimised range Advantages: open, powerfull, and flexible Aastra 5000 server The full IP system AXS-6 - The entry level system AXS-12 - The scalable system AXS - The versatile system AXL - The extendable system AXD - The duplicated system Main functions of Aastra 5000 and AX Series systems AX Series - Common extensions and options Aastra 5000 networking Communication cost management

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Managing your network


Aastra Management Portal Aastra Management 7450 LDAP directory Hotel/motel applications Terminals 19

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Terminals

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30 32 34 36 41 44 45

Aastra SIP terminals 6700i Aastra IP and digital terminals 5300ip/5300 Aastra digital terminals 6750 Open Mobility, the IP DECT offering Digital DECT offer Aastra WLAN terminal 312w Aastra Softphone i2052

Improving your call distribution


Basic functions integrated into the IPBXs ACP Web Portal ACP Contact Center Interactive Voice Response (ACP IVR) ACP Web Attendant Aastra i2070 Attendant Console

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Optimising your employees performances


TWP team work offering ACP IP Conference Bridge Unifier Communication Platform (UCP)

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Introduction
Facing a stronger competition, businesses must be dynamic and reactive in order to keep their customers and continue sales. This responsiveness is only possible through the use of communication tools. Corporate image is conveyed across all media. The fixed or mobile phone remains the most widely used tool but other means are also used to communicate with customers or suppliers. An internet website presents its products. The chat, video conferencing, or application sharing allow remote people to work on common projects while being at remote sites. Unified communications and collaboration solutions provide important gains for teams productivity. They allow to greatly improve the image of the company and also to effectively answer to the needs of customers or leads. Because these new communication solutions are open to market standards and based on SIP protocol, they reduce costs by giving access to offers of alternative operators. And because they can be fully integrated on the IT infrastructure, deployment and installation costs will be optimized. Aastra 5000 brings these Unified Communication solutions. Acquiring an Aastra 5000 solution is a guarantee of sustainability of business investment.

IPT according to Aastra


State of the art of IPT
The first phase of migration to IP Telephony (IPT 1.0) was characterised by the deployment of mainly proprietary solutions, without any major impact on existing telephony architecures. Now, with the growing reliability of IP networks and the speed up of development of new internet-based communication tools, a second migration phase (IPT 2.0) has started. It is increasingly based on open standards and reinforces the interoperability of systems, terminals and applications.

SIP, the key migration factor


Aastra considers SIP as an economic catalyst for migration to IPT 2.0, encouraging endusers to change their analogue and digital terminals to SIP terminals. However, beyond this aspect, SIP enables multimedia applications to easily communicate with each other by choosing the most appropriate media according to the users presence status.

IPT according to Aastra


Aastra provides flexible and extendable solutions, for 4 to 150,000 users, based on the SIP protocol. Aastra strives to assist its customers during this IP transformation, by offering innovative solutions as well as a full range of services aimed at supporting the migration of the existing telephony network to an intelligent network capable of managing unified communications for all your companys departments, and increasing its efficiency.

Call Server and IPBX


Positioning: a concentrated and optimised range

8 60 100 AXS-6 AXS-12 AXS

600 AXL

1 000 AXD

An evolutive and scalable range AXS-6 AXS-12 From 6 subscribers 3 expansion slots From 12 subscribers 3 expansion slots in the main cabinet 1 expansion cabinet with 3 slots From 16 subscribers 3 expansion slots in the main cabinet 1 expansion cabinet with 3 slots

5 000 Aastra 5000 Server

AXS

AXL AXD Aastra 5000 server

14 expansion slots in the main cabinet 1 or 2 expansion cabinets with 14 slots 16 expansion slots in the main cabinet 1 or 2 expansion cabinets with 16 slots Full IP solution on standard server Up to 15,000 subscribers per server

Advantages: open, powerfull, and flexible


General characteristics
The same software for the entire Aastra 5000 system range: . the same functional level . the same ergonomics The same range of terminals The features of an efficient IPBX Voicemail and interactive voice response services on AX Series gateways Enhanced extensions Easy installation and administration, thanks to Aastra Management Portal (single-site management) Easy migration, making it possible to keep almost the entire data from software release 4.2 on Aastra 5000 User-friendly, flexible and comprehensive AM 7450 administration software, for managing: . Aastra X Series and Aastra 5000 systems on a multi-site network . installed base management functions

Table of capacities
(recommended and non-simultaneous maximum capacities)
AXL with 2nd expansion cabinet AXD with 2nd expansion cabinet AXL with 1st expansion cabinet AXD with 1st expansion cabinet

AXS-12 with expansion cabinet

AXS with expansion cabinet

AXS-12

AXS-6

Subscribers Z* I* I+Z IP Subscribers Analogue trunks Tie lines DECT BRI(S) BRI(T) PRI(T/S) V24 X25 CP1 LAN access 3-party conf VoIP channels Mailboxes IVB channels IVR access Announ. channels Synchronous msg

100 36 34 38 50 4 4 8 6 6 0/1 12 6 7 2 4 96 500 8 8 16 250

500 56 52 60 500 4 4 8 10 4 0/1 12 6 7 2 4 96 500 8 8 16 250

500 104 100 108 500 4 4 8 10 4 0/1 12 6 7 2 4 96 500 8 8 16 250

500 56 56 64 500 4 4 8 12 14 2 12 6 7 2 4 96 500 8 8 16 250

500 104 104 112 500 8 8 8 12 14 2 12 6 7 2 4 96 500 8 8 16 250

692 916 1 000 692 948 1 000 192 416 640 192 448 704 192 416 512 192 448 512 192 416 640 192 448 704 500 500 500 500 500 500 20 20 20 20 20 20 24 24 24 24 24 24 40 40 40 40 40 40 40 40 40 40 40 40 24 24 24 24 24 24 6 6 6 6 6 6 12 12 12 12 12 12 8 8 8 8 8 8 16 16 16 16 16 16 5 5 5 5 5 5 8 8 8 8 8 8 192 192 192 192 192 192 1 000 1 000 1 000 1 000 1 000 1 000 8 8 8 8 8 8 8 8 8 8 8 8 16 16 16 16 16 16 250 250 250 250 250 250

* Z: analogue I: digital

AXD

AXS

AXL

Aastra 5000 - The full IP server


Aastra 5000 server is the full IP solution used to connect: IP subscribers (up to 15,000 per server) IP networks (access to carrier VoIP trunk and IP networking) IP applications (collaborative work, unified messaging, contact center, Business processes, etc)

General characteristics
IPT server for medium-sized and large companies. Basic 5 generic IP licences, which can be extended to 15,000 using a simple software key code CTI i2052 application (5 licences) Integrated web administration with Aastra Management Portal (AMP) . Telephony service: subscriber configuration, system, network, call distribution, Aastra 5000 software management, etc. . Directory service: viewing, modifying the integrated LDAP directory . TMA service: deploying, inventoring, configuring, managing the software and configuration files of Aastra IP terminals 5300ip, and Aastra SIP terminal 6700i . OpenLDAP directory which contains up to 80,000 records on Aastra 5000 Communication Server (internal users, external contacts and abbreviated numbers). Access licence for the LDAP directory, with licence for 500 records offered, extendable to 3,000 (if OpenLDAP database is on AX Series), or 80,000 (if OpenLDAP database is on Aastra 5000 Communication Server) Optional IP DECT Hotel, hospital, CSTA and VoIP encryption options Product structure The Aastra 5000 Server is available as: software only for standard server running Linux RedHat 5.1 software only for the HP Procurve One Service zl module (see later) integrated on a server (presently Dell Servers) with Linux RedHat and Aastra 5000 already installed on it Resiliency The Aastra 5000 Server may be redounded on another server through a LAN or a WAN. The solution is active-passive Data is updated on the back-up server in near real time Throughput required: 2Mb/s per 1000 users Automatic switching to the second server in case the first one is no more accessible Nothing to configure on the terminals applications or gateways Call sustaining on 6700i and 5300ip phones, when the failure occurs

This solution requires: a second server running linux RedHat and the Aastra 5000 application duplex licenses on this second server Aastra 5000 Server and AM 7450 on the same server It is possible to have Aastra 5000 and AM 7450 running on the same server with Linux Redhat 5.1. In that case capacity is 2000 IP users on Aastra 5000, and 4000 users managed by AM 7450.

The Aastra 5000 server on HP ProCurve switches


The Aastra 5000 Server application is now integrated on HP ProCurve switches. The ONE service zl module is an hardware server to be plugged in a 54xx or 82xx HP ProCurve switch. The Aastra 5000 on zl module supports up to 4000 IP subscribers and provides the same features as on a standard server Full telephony features Embedded Aastra Management Portal SIP interfaces (phones, network) IP phones and IP DECT access points (including PoE on the HP ProCurve switch) Networking capacity (MOVACS) Legacy networks and terminals through AX Series gateways Moreover, the zl module solution add the advantages: of a blade solution . less room required . common power supply and fans . simplified IP connections (no cable on the zl module) of an integrated voice + data solution . validated interworking (QoS level 2 and 3, configuration through LLDP Med) . common supervision tools . homogeneous hardware, simplifying knowledge acquisition, maintenance and support This solution addresses the 200 to several thousands users market, on the EMEA area.

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The Aastra XS-6 - The entry level system


Aastra XS-6 is the first system in the range that meets the configuration needs of 4 to 38 traditional subscribers and 50 IP subscribers.

Central processing unit: 4 analogue lines, 2 digital lines, 2 S0/T0 or DECT base stations

General characteristics
Voice/data IPBX for small businesses and liberal professionals May be included in a multi-site network Option: DECT or IP DECT Mains power supply with integrated (12 V/2 Ah) backup battery, with 2 hours autonomy Basic 5 generic IP licences, which can be extended to 50 using a simple software key code Interface for external on-hold music Common bell interface Voicemail with 8 accesses, 300 boxes, 800 mn IVR with 8 accesses (requires a software key code) CTI application: i2052 4 integrated music-on-hold Pre-recorded and customisable messages Integrated web administration with Aastra Management Portal (AMP) OpenLDAP directory which contains up to 3,000 records on AX Series (internal users, external contacts and abbreviated numbers). Access licence for the LDAP directory, with licence for 500 records offered, extendable to 3,000 (if OpenLDAP database is on AX Series), or 80,000 (if OpenLDAP database is on Aastra 5000 Communication Server) 1 IP access on the CPU board

Recommended and non-simultaneous maximum capacities


See Table of capacities, page 8.

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The Aastra XS-12 - The scalable system


Aastra XS-12 meets the configuration needs of 12 to 60 traditional subscribers and allows the connection of up to 500 IP subscribers. Its capacity can be extended to 108 traditional subscribers thanks to its expansion cabinet.

Central processing unit: 2 T0s, 8 analogue lines, 8 digital lines, 4 S0s/T0s or DECT base stations

General characteristics
Voice/data IPBX for small businesses and liberal professionals May be included in a multi-site network Option: DECT or IP DECT Mains power supply with integrated (12 V/2 Ah) backup battery, with 2 hours autonomy Basic 5 generic IP licences, which can be extended to 500 using a simple software key code Interface for external music-on-hold Common bell interface Voicemail with 8 accesses, 300 boxes extendable to 500, 800 mn extendable to 1 800 mn IVR with 8 accesses (requires a software key code) 2 spoken languages, extendable to 5 CTI application: i2052 4 integrated music-on-hold Pre-recorded and customisable messages Integrated web administration with Aastra Management Portal (AMP) OpenLDAP directory which contains up to 3,000 records on AX Series (internal users, external contacts and abbreviated numbers). Access licence for the LDAP directory, with licence for 500 records offered, extendable to 3,000 (if OpenLDAP database is on AX Series), or 80,000 (if OpenLDAP database is on Aastra 5000 Communication Server) 1 IP access on the CPU board

Recommended and non-simultaneous maximum capacities


See Table of capacities, page 8.

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The Aastra XS - The versatile system


Aastra XS meets the configuration needs of 16 to 64 traditional subscribers and up to 500 IP subscribers. Thanks to an expansion cabinet, the capacity of AXS can be increased to 112 traditional subscribers.

Central processing unit: 2 T0s, 8 analogue lines, 8 digital lines, 4 S0s/T0s or DECT base stations

General characteristics
Voice/data IPBX for small and medium-sized businesses May be included in a multi-site network Optional DECT or IP DECT Mains power supply with optional (12 V/2 Ah) backup battery, with 4 hours autonomy Basic 5 generic IP licences, which can be extended to 500 using a simple software key code Interface for external music-on-hold Common bell interface Voicemail with 8 accesses, 300 boxes extendable to 500, 800 mn extendable to 1800 mn IVR with 8 accesses (requires a software key code) 2 spoken languages, extendable to 5 CTI application: i2052 4 integrated music-on-hold Pre-recorded and customisable messages Integrated web administration with Aastra Management Portal (AMP) OpenLDAP directory which contains up to 3,000 records on AX Series (internal users, external contacts and abbreviated numbers). Access licence for the LDAP directory, with licence for 500 records offered, extendable to 3,000 (if OpenLDAP database is on AX Series), or 80,000 (if OpenLDAP database is on Aastra 5000 Communication Server) 1 IP access on the CPU board

Recommended and non-simultaneous maximum capacities


See Table of capacities, page 8.

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The Aastra XL - The extendable system


Aastra XL meets the configuration needs of at least 50 subscribers and up to 192 traditional subscribers and 500 IP subscribers in a single cabinet. It can be used for up to 640 traditional subscribers thanks to the addition of two expansion cabinets.

General characteristics
Voice/data IPBX for medium-sized businesses and large companies May be included in a multi-site network Optional DECT or IP DECT AC/DC supply module with an optional backup battery Basic 5 generic IP licences, which can be extended to 500 using a simple software key code Interface for external music-on-hold Common bell interface Voicemail with 8 accesses, 300 boxes extendable to 1,000, 800 mn extendable to 1 800 mn IVR with 8 accesses (requires a software key code) 2 spoken languages, extendable to 5 CTI application: i2052 4 integrated music-on-hold Pre-recorded and customisable messages Integrated web administration with Aastra Management Portal (AMP) OpenLDAP directory which contains up to 3,000 records on AX Series (internal users, external contacts and abbreviated numbers). Access licence for the LDAP directory, with licence for 500 records offered, extendable to 3,000 (if OpenLDAP database is on AX Series), or 80,000 (if OpenLDAP database is on Aastra 5000 Communication Server) 1 IP access on the CPU board

Recommended and non-simultaneous maximum capacities


See Table of capacities, page 8.

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The Aastra XD - The duplicated system


Aastra XD meets the need for reinforced security (redundancy) in medium-sized and large companies with up to 1,000 users. The power supply and/or CPU card of the AXD may be redundant.

General characteristics
Voice/data IPBX for small, medium-sized and large businesses May be included in a multi-site network Option: DECT or IP DECT AC/DC supply module with an optional backup battery Duplication of power supply (optional) Duplication of CPU card (optional) Basic 5 generic IP licences, which can be extended to 500 using a simple software key code Interface for external music-on-hold Common bell interface Voicemail with 8 accesses, 300 boxes extendable to 1000, 800 mn extendable to 1800 mn IVR with 8 accesses (requires a software key code) 2 spoken languages, extendable to 5 CTI application: i2052 4 integrated music-on-hold Pre-recorded and customisable messages Integrated web administration with Aastra Management Portal (AMP) OpenLDAP directory which contains up to 3,000 records on AX Series (internal users, external contacts and abbreviated numbers). Access licence for the LDAP directory, with licence for 500 records offered, extendable to 3,000 (if OpenLDAP database is on AX Series), or 80,000 (if OpenLDAP database is on Aastra 5000 Communication Server) 1 IP access on the duplicatable CPU board

Recommended and non-simultaneous maximum capacities


See Table of capacities, page 8.

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Main functions of Aastra 5000 and AX Series systems


Simple calls

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Emergency call. Call by name Name transmission and display Number transmission and display Restriction of number display Calls on hold, inquiry call, alternate Transfer, 3-way conference call All forwarding types Automatic callback Multi-line Multi-key, manager key Intercom, hunt group management Boss / secretary filtering Vocal Guides Telephony presence management Associated sets (one number) Attendant Console (operator console) Advanced call distribution - ACD Phones groups Overflow, assistance VLAN, prioritisation 802.1p/q, DiffServ Call Admission Control User login (free seating) DECT / IP or Wi-Fi handover User authentication User rights management Call encryption Voice service interfaces (IVR, unified messaging) Call monitoring Computer telephony integration (TAPI, CSTA and VTI-XML) Hotel/hospital services, check-in / check-out, shared sets IP or TDM networking Least Cost Routing SIP, ISDN, analogue, QSIG signalling Almost 100 different signalling types Translation of E164 numbers and IP addresses Flexible and homogeneous numbering plan Server duplication, cluster Dual homing Backup and overflow on ISDN Call sustaining Embedded web portal for administration (AMP) OpenLDAP telephony directory Call tickets for traffic or charging analysis Multi-company (sharing of resources) DHCP server for configuring IP terminals and IP base stations (only for AX Series) FTP server for updating IP terminals and IP base stations NTP server for IP terminal time synchronisation SNMP MIB and traps

Complex calls

Presence and one number Call Distribution / Greeting services

Quality of Service

Mobility and security

Applications

Network

Service continuity

Administration and information system

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Aastra X Series - Common extensions and options


Extensions . IP terminal licences beyond the 5 licences included: Aastra IP, Aastra SIP, Aastra mobile terminal, generic IP . Directory access licences, beyond the 500 records included (by 100 Records step), up to 3,000 records (if the OpenLDAP database is on AX Series), or 80,000 records (if the OpenLDAP database is on Aastra 5000 Communication Server) . Voicemail boxes beyond 300 boxes included, up to 1,000 boxes (with 2 GB CompactFlash) . Simultaneous languages beyond 2 languages included and up to 5 languages (with 2 GB CompactFlash)
Cards
LA8X LH8X LN8X LM8X LA16X LH16X LN16X CA1 LD4NX LR4d LT2X PT2X ADPCM16 EIP8 EIP32 4 E-8 VoIP 4 E-16 VoIP 4 E-32 VoIP LI1

Functions
8 analogue subscribers analogue hotel subscriber cards with 8 channels 8 digital subscribers 4 digital + 4 analogue subscribers 16 analogue subscribers analogue hotel subscriber card with 16 channels 16 digital subscribers 4 x V24/V10 asynchronous ports + cable 4 T0 / S0 DECT base station interfaces 4 analogue network lines (+ tone detection) 1 PRI ISDN or E1 access IP gateway card LD4 daughter card for 4 x 4-channel DECT base stations 8-channel daughter card for CPU card 32-channel daughter card for CPU card VoIP daughter card for PT2 - 8 channels VoIP daughter card for PT2 -16 channels VoIP daughter card for PT2 -32 channels Tie-line card 2 lines

DECT or IP DECT Optional software licences . IVR: interactive voice response with 8 simultaneous accesses . E-voicemail: copy of voicemails in an e-mail . Interactivity with voicemail: on digital and proprietary IP terminals . CSTA: up to 2,048 sessions . Hotel: external application interface (EAI) for Front Office (see also the Aastra Hotel Suite offer) . Hospital: EAI for hospital management software, including EAI multi-user + EAI prepayment + EAI secret code + EAI Forwarding . Call distribution (extended ACD): including EAI forwarding + EAI hunt group + listening/intervention + long tickets . DISA: secure access for remote users . Voice over IP encryption: on i700* terminals and on multi-site IP
* Available soon on A5300ip and A6700i phones

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The Aastra 5000 networking


The Aastra 5000 range guarantees investment durability and allows the deployment of solutions for 6 to 1 000 users. Thanks to the power of the SINGLE software solution, this capacity can be extended to up to 150 000 subscribers by creating a virtual private network. This extension of capacities is done seamlessly, based on needs. A company equipped with a traditional system may migrate to a full IP solution, or from a single-site solution to a multi-site solution, which guarantees, in all circumstances, the durability of its investment.

Telephony VPN
The Aastra 5000 telephony VPN (Virtual Private Network), based on MOVACS (Multiswitch Original Virtual Addressing Communication System) signalling, allows full transparency of the services between the different sites, such as call by name, filtering and mobility services. The company can manage several sites from a single point, which allows high flexibility. On this network, the companys call distribution service is managed effectively, regardless of its topology, thanks to the sharing of resources like voicemail services.

Dual homing
In an Aastra 5000 multi-site, resiliency may be provided for wired IP phones, through the dual-homing feature. When a second node IP address is configured in the IP phone, it will be able to access to the service on the second node, when the first one does not answer anymore. This is managed automatically by the phone (nothing to do for the user). Most of the services are available on the second node, except the integrated voice mail, the hunting groups, the free-seating and the CSTA supervision. This feature requires IP Dual-homing licenses on the first node.

Centralised Management
When Aastra 5000 and Aastra X Series systems are networked, Aastra Management 7450 software facilitates the administrators day-to-day activities by centralising management operations. This essential part provides value-added services such as: full management of users (subscribers, rights, keys, voicemail box, etc.) real-time supervision of Aastra 5000 and AX Series systems on a graphic map preventive and corrective network maintenance services connectors to corporate directories such as Microsoft Active Directory Aastra Phone Suite, a web administration service, enabling an enduser to program their keys and print out their labels

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Communication cost management


How to control the companys communication costs?
Select the network accesses . Restriction by employee category example: international, national numbers may be inaccessible . Restriction by barred numbers: possibility to create some lists of barred numbers or prefixes (example: 36, etc.) . Restriction by timeslot: to prohibit, for example, terminal access to the night cleaning service Making users conscious of communication cost and duration . The terminal calculates the charging units for calls to a customer. . The terminal displays the cost and duration of the communication in progress or at the end of the communication. . The anti-long-time communication function is used to terminate a prolonged discussion. Lock function Thanks to a personal code, the terminal can be locked. Prepayment A telephone credit may be assigned to some terminals to limit communication charges (principle of prepaid cards). Business codes Business codes enable you to set up a call by dialling a special code reserved for the business to which you wish to charge the communication cost. This function is particularly suited to companies working for third parties and which wish to re-invoice the charges specific to each customer. To be able to use business codes, you have to add an optional cost management system.

How to know and analyse communication costs ?


1. For limited needs, it is possible to consult the communication costs from the attendant console or management terminal. 2. With the optional billing software of Aastra 5000 systems: VT Pro, AHS.

Use in a multi-company configuration


The multi-company application enables you to share the resources of an IPBX between different companies: possibility to allow or disallow the call between companies each company has its own invoicing each company has its own organisation (call distribution, abbreviated numbers, etc.) The different external devices (pre-off-hook, music-on-hold, charging system, etc.) may or may not be shared. This multi-company function can also be used in the same company to provide a multi-call-distribution service.
Some features are Network dependant, please check with the local operator.

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Managing your network


Aastra Management Portal (AMP)
The web administration function integrated with Aastra 5000 and AX Series systems and suited to single-site management.

Aastra Management 7450 (AM 7450)


The Aastra 5000 multi-site management offer on an external server. The Aastra 5000 park management offer.

OpenLDAP directory
The centralised directory of the Aastra 5000 solution, which may be integrated with Aastra X Series systems, on the Aastra 5000 server or AM 7450 server.

Hotel / motel management applications


The basic functions integrated into Aastra 5000 and AX Series systems. The Aastra Hotel Suite application.

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Aastra Management Portal - Integrated Web administration


The Aastra Management Portal (AMP) software is integrated into each Aastra 5000/Aastra X Series IPBX and call manager, and has 100% web access.

General characteristics
Microsoft Internet Explorer and Mozilla FireFox compatible web interface Https security of exchanged data TLS authentication between the client and web server (Recommended) IP link, ISDN or analogue link Services offered: . telephony service: access to the full IPBX configuration (directory, subscribers, system, call distribution, software maintenance and upgrade, etc.) . directory service: white page service used to search for a correspondent in the directory and to make modifications . DHCP service: access to the integrated DHCP server used to manage Aastra SIP, IP terminals and IP DECT base stations (only for AX Series) . terminal service (TMA): Aastra 5300ip/5300 and Aastra 6700i terminal administration (deployment, software and configuration files management, inventory of connected terminals)

Prerequisites
User set Operating systems: Windows XP PRO, VISTA PC: standard Windows specifications Explorer: IE 6.0 or higher, FireFox 2.0 or higher IPBX releases From Aastra 5000 and AX Series

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Aastra Management 7450 - The park and multi-site mangement offer


Based on new technologies and the most recent standards, Aastra Management 7450 (AM 7450) is the ideal management software for IPBXs and call manager of Aastra 5000 and Aastra X Series systems in a multi-site configuration or park (installed base of independent IPBXs). The AM 7450 software is based on a centralised and secured Linux server used to manage 50 to 150 000 terminals and 3 to 2 000 IPBXs and call managers. The AM 7450 software exists in a software-only form (CD-ROM, dongle, licences) or in an offer integrated into a Dell server. The numerous functions provided by the AM 7450 software guarantee an irreproachable quality of service without interruption: OpenLDAP directory administration: configuration, securisation and synchronisation with the companys directories, thanks to many connectors such as Microsoft Active Directory management of internal subscribers, telephony rights, programmed keys, voicemail boxes, subscription/terminal association

centralised software maintenance (inventory, backup, restore, upgrade and patch management) real-time graphic supervision through maps, alarms terminal service (TMA): Aastra 5300ip/5300 and Aastra 6700i terminal administration (deployment, software and configuration files management, inventory of connected terminals) Aastra Phone Suite, a web administration service, enabling an enduser to program the keys and print out the labels

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General characteristics
Linux Enterprise Redhat server, Windows client, IE and FireFox web client Https security of exchanged data TLS authentication to Aastra 5000 and Aastra X Series IPBX, and between clients and AM 7450 server IP or ISDN link (in ISDN, functional restrictions, see Product Guide) Security through LAN spatial redundancy

Capacities
2,000 AX Series IPBXs and Aastra 5000 Call Server 150,000 terminals 30 administrators connected at the same time

Device prerequisites AM 7450


Operating system: Redhat Linux Enterprise 5.1 PC: . Redhat Enterprise 5.1 certified (www.hardware.redhat.com) . 2 GB RAM . 80 GB hard disk . 1 Ethernet card AM 7450 client and Web client Operating systems: Windows XP PRO, VISTA Software: Microsoft .NET framework 2.0, Java JRE 1.5 PC: standard Windows specifications, 1 Ethernet card Explorer: IE 6.0 or higher, FireFox 2.0 or higher IPBX releases Aastra 5000 and AX Series NeXspan/6500 range in park management (cf. Product Guide)

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LDAP directory - Flexibility and openness


In keeping with the LDAP standard, the Aastra directory is totally flexible and open to the companys information system. The Aastra directory centralises all the administrative information about: internal subscribers: last name, first name, location, e-mail address, and internal / DID numbers external contacts: company name, address, external numbers Flexibility is brought in especially thanks to a configurable diagram: 10 additional fields for adapting the directory to the end-users actual need. Moreover, abbreviated numbers are available in the OpenLDAP directory, thus giving an overview or limiting access only to users belonging to a specific hierarchy. The OpenLDAP directory adapts to the companys identity management process and has a connector offer enabling it to synchronise in real time with all types of corporate directories: Microsoft Active Directory for example. All this information is delivered to telephone users through a web interface.

General characteristics
Embedded on the Aastra X Series CPU board (up to 3,000 records), on Aastra 5000 server (up to 80,000 records), or on AM 7450 server (up to 200,000 records) Management through the AM 7450 software or the AMP software Https security of exchanged data IP or ISDN link Security through a standard LDAP mechanism (on AM 7450 server) Synchronisation with company directories such as Microsoft Active Directory (on AM 7450 server)

Capacity
On the server 200,000 records, including 80,000 records per Aastra 5000 multisite configuration Unlimited number of hierarchy levels On Aastra X Series systems 3,000 records 10 hierarchy levels

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Hotel/Motel applications
Basic functions integrated into Aastra 5000 and AX Series systems
Aastra 5000 systems offer a wide range of functions that meet the specific needs of the hotel market: Functional dialling This allows a correspondence between extension number, room and floor numbers. Prohibition of room-to-room calls It is possible to disallow room-to-room calls. Room service The client may call the room service to which his or her room is assigned, via a single number. Do Not Disturb Used to avoid being disturbed by calls; the client only needs to dial a code. Wake-up service It is possible to program the alarm from the rooms extension, from an attendant console or from the operating console. Phone box management This function enables the hotel to authorise one or more external calls on any terminal on the installation. At the end of a call, an invoice can be compiled using the number of metering units displayed on the attendant console. Charging service (client check-in/check-out) From the attendant console or operating console, it is possible to: . view for each terminal, the number of calls and their price (in the local currency or in euros) . assign a credit in monetary unit above which it is impossible to make calls . reset the counter for each room The reset command: . forbids access to the external network . cancels possible forwarding from the room extension

Aastra Hotel suite


Aastra Hotel Suite (AHS) meets perfectly the needs of hotels, both in mid-range and top-of-the range hotels, and big hotel chains, thanks to: its position as Aastra 5000s interface in relation to hotel FrontOffice software Thanks to AHS, the hotel can offer a high-quality unifiedcommunications, videoconference, internet-access, VoD service, etc.

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Aastra Hotel Suite offers a host of functions via its 100% web interface, including: interface between the front office and the IPBX voice response and voice alarm proposed in more than 10 languages interfaces used to manage internet accesses or Video on demand (VoD) event management for business or congress centers, etc.

General characteristics
Windows client server, IE and FireFox web client Https protection of data exchanged with Aastra 5000 and AX Series systems IP or analogue link (with external modem) with Aastra 5000 and AX Series systems

Hardware specifications
AHS server Operating system: Windows 2003, Windows XP PRO, VISTA PC: . 1 GB RAM . 80 GB hard disk . 1 CD-ROM drive . 1 Ethernet card . Ports: 1 USB, 1 or 2 serial ports (depending on the connected Front Office software) . PCI slot: 1 to 2 short PCI slots (4-channel DIALOGIC card), 1 to 3 long PCI slots (12-channel DIALOGIC card) AHS client and Web client Operating systems: Windows XP PRO, VISTA PC: standard Windows specifications, 1 Ethernet card Explorer: IE 5.0 or higher, FireFox 2.0 or higher IPBX/Call Server releases Aastra 5000 and AX Series NeXspan R3.2 to R4.2 Main Front Office compatibility Opera, Fidelio (Micros) Starlight, frontRes, Hotix (Amadeus hospitality) Fols (Accor) Internet access compatibility Ucopia IP3 Guest Access Ant Labs IP Television compatibility EONA Vianeos Locatel IpsoTV

27

28

Terminals
Aastra SIP terminals 6700i
A6757i

Aastra IP and digital terminals 5300ip/5300

A5380ip and A5380

Aastra digital terminals 6750

A6757

DECT and IP DECT

A630d

Aastra WLAN 312w

Aastra Softphone i2052

29

Aastra SIP terminals 6700i

A6730i

A6731i

A6751i

A6753i

A6755i

A6757i

The Aastra SIP 6700i range is one of the most comprehensive terminal ranges on the market, with 6 models. It is intended for both small organisations and large businesses. Aastra SIP terminals 6700i, associated with IPBXs or Aastra call server, allow the use of a telephony solution compatible with the existing infrastructure, while remaining open to future developments. This wide range of SIP terminals is characterised by an elegant design, a large screen that simplifies access to XML applications, as well as an excellent voice quality. A web interface is available so the user can program his or her keys or so the administrator can manage all the terminal parameters.

Key points of Aastra 6700i


Navigation keys for easy access to the different functions A message lamp on the terminals indicates that a message has been left in the voicemail box No matter the model, the terminals have a screen, an incoming call log for 200 names, an outgoing call log for 100 names, or even a personalised directory for 200 names Aastra terminals 6755i and 6757i have a large screen and are, thus, compatible with a set of personalised or generic XML applications, through simplified ergonomics Aastra terminals 6753i, 6755i and 6757i can have extension modules which allow the use of additional programmable keys. The modules are of two types: paper labels or LCD screen Enhanced security support including HTTPS, SRTP, and TLS Aastra terminals 6730i and 6731i are developed for small businesses (from R5.1C). It offers same functionalities as 6750i with 8 programmable keys and 6 lines keys
* Module with LCD screen available only on Aastra 6755i and 6757i

30

A6730i Physical specifications Wall-mounting position Headset socket Features available Screen (number of lines) Contrast adjustment Redial key Mute Handsfree/amplified listenning Programmable keys Preset function keys Virtual keys with LED Transfer Conference call Multi-line screen (number of lines) Hold call Line seizure without lifting the handset Loudspeaker/handset/ringer volume adjustment Message lamp (unanswered calls/ ringer/message) Forward management(6) Size of private directory (numbers/lists) Size of (incoming/outgoing) call logs Extension modules (optional) M670i (36 keys paper label) M675i (60 keys LCD screen) Special features of IP/SIP terminals Two-port 10/100 base T Switch Diffserv, 802.1Q/P: VLAN tagging and QoS 802.1x(7) STUN/TURN(7) NAT support DHCP, SNTP, NTP SRTP, TLS TFTP/FTP/HTTP/HTTPS Web interface LLDP-MED Power 802.3AF remote power Power supply through a mains unit Codec G729A, G711 (law a and ), G722(10) Supported protocols SIP RFC 3261, XML Browser 0 0 3

A6731i

A6751i

A6753i

A6755i

A6757i

. .(9)

. .(9)

. .(11)

. .(11)
8(1) 144x 75 pixels

. .(11)
11(1) 144x 128 pixels

4(1)

. . . .
8 10 0

. . . .
8 10 0

. . . .
9(2) 11 0

. . . (led) .
6 (led) 8 0

. . . (led) .
6 (led) 8 6(3)

. . . (led) .
0 8 12(4)

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2(8) (led)

. .
2(8) (led)

.
1

. .
3(5) (led)

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4(5) (led)

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4(5) (led)

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200 200/ 100

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200 200/ 100 3 3

. . . . . . . . . . . . . . . . . . . . .
(option)

. . . . . . . . . . . .
(option)

. . . . . . . . . . . .
(included)

. . . . . . . . . . . .
(included)

. . . . . . . . . . . .
(included)

.
(included)

. .

. .

. .

. .

. .

. .

(1) luminous (2) speed dial (3) 20 programmable functions (4) 30 programmable functions (5) up to 9 lines (6) function by code on Aastra 5000 (7) from R2.2 version, available soon on Aastra 5000 and Aastra IntelliGate (8) up to 6 lines (9) jack handset connectivity (10) mini R2.5 (11) specifical DHSG connected cable instead of extension module

31

Aastra IP and digital terminals 5300ip/5300


The range of proprietary Aastra terminals 5300 consists of an IP version (3 models) or digital version (2 models).

A5380ip and A5380 A5370ip and A5370

A5360ip

Aastra 5360ip Aastra 5360ip has all it takes to handle the demanding day-to-day business communication flows. The screen helps to improve call management: the icons give the user a quick view of the status of his or her terminal: unanswered incoming calls, forwarded terminals, etc. Aastra 5370ip and Aastra 5370 Equipped with a headset socket, Aastra 5370ip/Aastra 5370 is perfectly suited for attendants workstations at a contact center for instance. The interactive keys give easy access to the terminals programming and to complex telephony functions. Although, as a standard, it has 12 keys which can be freely configured by the user, the number of keys can be increased to 20 or more, by connecting an extension module (M530). Aastra 5380ip and Aastra 5380 The model Aastra 5380ip/Aastra 5380 not only has a wide, backlit screen, but also an integrated alphabetical keypad making it possible to save precious time while searching for contacts or writing text messages. Up to three extension modules with 20 keys may be connected to this terminal. Aastra Phone Suite, a web administration service, enabling an enduser to program the keys and print out the labels.

32

A5360ip Physical specifications Wall-mounting position Headset socket Screen Screen size (number of lines/characters) Contrast adjustment Keys Direct access to voicemail Redial On-Hook Directory Mute Handsfree Amplified listening Number of programmable memory keys (direct) Number of interactive keys Navigator Message indicator light (unanswered call, indication of incoming call / mailbox) Features Line seizure without lifting the handset Loudspeaker/handset/ringer volume adjustment Ringer off Number of ring tones Call by name Multiline Date/time display Name/number display Options Number of extension modules (20 keys) Special features of IP terminals HTTP FTP G711 A-law /G711-law Codec G729 Codec G723A/B Codec DSCP marking VLAN automated set-up 802.3AF remote power Power supply through a mains unit QoS (level 3 marking) IEEE 802.1p QOS IEEE 802.1Q VLAN Tagging DHCP Two-port 10/100 base T Switch 1/16

A5370ip/ A5370

A5380ip/ A5380

. .

. .

5/22

7/34(1)

. .(2) . . . . .
10 1

. .(2) . . . . . .
12 (leds) 2

. .(2) . . . . . .
3

.
2 leds

.
2 leds

.
2 leds

.(3) . .
8

. . .
8

. . .
8

. . .

. . . .
1

. . . .
3

. . . .
G723.1

. . . .
G723.1

. . . .
G723.1

. . . .
Diffserv

. . . .
Diffserv

. . . .
Diffserv

. . .

. . . .

. . . .

(1) blacklighting (2) absence key (3) no handsfree function

33

Aastra digital terminals 6750


The range of Aastra terminals 6750 comprises 3 models with the same design. They are easy to use, thanks to their large screen; the LCD labels of the programmable keys on Aastra 6755 and Aastra 6757 bring in modernity and user-friendliness.

A6757 A6755

Aastra 6753

A6753

Aastra 6753 has a screen for quick display of caller or called-party name. It has 6 programmable keys and one LED indicating to the user that a message has been left on his or her voicemail box, or that he or she has an unanswered call. Aastra 6755 Aastra 6755 also has a large screen and 12 programmable keys, 6 of which are located on the LCD screen. It is easy to use thanks to its central navigator. It is the ideal terminal for contact centers, because of its hands-free function and headset socket. Aastra 6757 Fitted with a large screen, Aastra 6757 has 20 programmable keys and 5 interactive keys. It offers a call by name function. The terminal supports an extension module with 36 programmable keys (M670), in addition to the 20 programmable keys already available on the terminal. This terminal is available with attendant console function (only Aastra 5000 R5.1C and R4.2 (G2P) versions - M670 mandatory). Key points of Aastra 6750 Modern design Compatibility with the installed base (as of release 3.2) Product range effect with Aastra SIP terminals 6700i

34

A6753 Physical specifications Wall-mounting position Headset socket Screen Screen size (number of lines/characters) Contrast adjustment Keys Redial key, mute, directory, voicemail, R, etc Handsfree function Group listening (leds) Intercom Programmable memory keys (led) Interactive keys Navigator Message indicator light (unread message in the log, mailbox, indication of incoming call) Features Line seizure without lifting the handset Loudspeaker/handset/ringer volume adjustment Ringer off Number of ring tones Call by name Size of private directory (numbers/lists) Size of terminal logs (incoming/outgoing calls=redial) Time/date display Name/number display Extension module M760 1/5 6 3/16

A6755

A6757

. .

. .

8 144x 75 pixels

11 144x 128 pixels

. .

. . . .
20(1) 5

. .
12

. . .

. .

.(2) . .
8

. . .
16

. . .
16

.
20 10/50

.
100 10/50

. .

. .

. .
1x 36 keys

(1) 5 keys available per page - a total of 4 pages (2) no handsfree function

35

Open Mobility, the IP DECT offer


The IP Open Mobility offer is fully integrated with the Aastra 5000 range. It is available as of release 4.2 and allows, in particular, the connection of existing DECT terminals M9xx as well as handsets Aastra 142d and Aastra 600d.

Key points of the Open Mobility offer


It improves employee mobility It reduces deployment costs: . common infrastructure for voice and data: DECT radio base stations are directly connected to the LAN, thus benefiting from the flexibility brought by the IP network. . wiring is simplified, and cost reduced, since they are connected as near as possible to the LAN. . use of remote base stations: LAN and WAN . centralised administration thanks to AM 7450 Increased traffic: 8 simultaneous communication channels Comprehensive and high-quality mobility services: . a solution that combines the advantages of DECT and LAN . security: authentication and confidentiality of digital DECT-GAP communications > MD5 authentication of DECT terminals > OMM (Open Mobility Manager) backup possibility > HTTPS and SSH compatibility > complex administration passwords > administrator login logs . solution available both for SOHO companies and SMEs or for large companies (traffic density) Advanced user functions: thanks to the new OMM R1.5, users are given access to the companys LDAP directory from a simple DECT handset (Aastra 142d or Aastra 600d) A solution perfectly suited to industrial and hospital environments: OMM R1.5 is compatible with the AS7900 R2.1 alarm server; alarm recepion on IP DECT handsets*

A142d

A610d

A620d

A630d

* New release R2.1 on AS 7900: - offer compatible with the alarm centers connected in IP mode (or using an IP converter to connect alarm centers) - compatible with IP DECT R1.5 - AS7900 server compatible with Vista

36

IP DECT solution architecture The components of the IP DECT offer are: 1 internal base station RFP 32IP 1 external base station RFP 34IP new DECT terminals: Aastra 142d, Aastra 610d, Aastra 620d, Aastra 630d. The M9xx handsets remain compatible with the IP DECT solution Open Mobility Manager (OMM) software: manages and handles the processing of IP DECT calls. The software is either installed on a DECT base station or on a dedicated, PC-type Linux server

For each configuration: each DECT terminal is considered as an SIP subscription on the IPBX/ Call Server SIP subscriptions are declared in the software located on the same IPBX or server as the SIP proxy each DECT terminal is declared in the OMM

Prerequisites Aastra 5000, AX Series Minimum release: NeXspan R4.2. OMM R1.5

37

A142d Physical specifications Dimensions (in mm) Weight Display capacities Backlighting (keypad + screen) Headset socket Features Vibrator Ring tones Keypad lock Handset/ring tone volume adjustment Program keys Integrated directory Languages Redial (outbound call log) Mute Message waiting indicator Hands-free function Compatibility with alarm servers AS7900 R2.1 Call by name - search in the Aastra 5000 LDAP directory Autonomy (during com/ in standby mode) Ringer off SOS key Detection of loss of verticality Protection Special features USB interface Bluetooth interface for headset Cards Software loading via air-interface MEM IP50 146x53 x28 138 g 5 lines 96x160

A610d

A620d

A630d

M910/ M915

A430d

135x49 x22,5 119 g 9 lines 176x160

135x50 x22,5 122 g 9 lines 176x220

135x53 x22,5 125 g 9 lines 176x220

135x51 x29 135 g 3 lines

124x43 x18 90 g 8 lines

. .

. .

. .

. .
M915

. .

.
30 44

.
44

.
44

M915 9

.
10

. .
10(2) 99 13 10

. .
3(1)+ 9(2) 200 11 20

. .
7(3)+ 9(2) 200 11 30

. .
7(3)+ 9(2) + SOS key 200 11 30

. .

. .
1+9

50 9 10

100 9 1

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. .
(4)

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(4)

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(4)

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14 h/140 h 12 h/120 h 24 h/200 h 24 h/200 h 18 h/180 h 12 h/200 h

. .

. .

. . .

IP50

IP50

IP65

. .

. .

(1) virtual keys soft keys (2) speed-dial function on alphanumeric keypad (3) 3 virtual keys, 3 keys on the side + 1 emergency call key/ speed dial (4) full duplex

38

Exemple of the Openmobility architecture Open Mobility: iP DECT offer


AX Series

WAN
RFP 32 OMM Roaming between buildings 8 simultaneous calls per base station (RFP) DECT Terminal Mobility Manager on RFP or Server RFP 34 Handover

DECT Terminal

Capacity and dimensions


If Open Mobility Manager R1.5 is installed on an RFP base station: a maximum of 500 DECT terminals are managed (depending on the number of IP subscribers declared on the IPBX) a maximum of 256 RFP base stations are managed 100 simultaneous calls maximum per OMM system If Open Mobility Manager R1.5 is installed on a dedicated external Linux server: a maximum of 256 RFP base stations are managed the maximum number of declarable IP subscribers depends on the characteristics of the Aastra IPBX/Call Server a maximum of 4,000 DECT terminals If the OMM is managing 4,000 SIP DECT subscribers, it must be installed on a Linux server.

RFP DECT base station characteristics


The DECT base station transmits and receives radio signals to and from the terminal. This RFP is directly connected to the LAN, declared and managed as an IP element from the Open Mobility Manager interface. To ensure user handover and roaming, the DECT base stations must be synchronised. All the DECT network base stations are synchronised via the air-interface.

39

Technical characteristics of RFP 32IP and RFP 34IP DECT base station
Characteristics Power supply Operating room temperature Relative humidity Storage temperature Consumption Power Range Mounting Color Weight Dimensions (L x H x D) Codecs IP access Supported protocols DHCP addressing Qos Echo cancellation GAP standard compatible Voice packet processing via RTP/RTCP Jitter buffer Handover between base stations Base station synchronisation via air interface RFP 32 IP Remote power supply from the LAN or mains power unit -5C to +45C 0 to 95% (without condensation) -40 to +70C 120 mA 6W Inside: up to 50 m (depending on the material) Wall mountable Ice grey 400 g (mains without power unit) 151 x 101 x 85 mm G711, G729ab and G723.1 RFP 34 IP Remote power supply from the LAN only -25C to +55C 0 to 95% (without condensation) -40 to +70C 120 mA 6W Outside: up to 300 m Can be mounted on a wall or a mast Light grey 970 g 240 x 236,5 x 65 mm G711, G729ab and G723.1

1 Ethernet port: 10/100 Mbit/s 1 Ethernet port: 10/100 Mbit/s 802.3 MAC (half/full duplex) 802.3 MAC (half/full duplex) DHCP, TFTP, boot P Obligatory DHCP, TFTP, boot P Obligatory

Level 2 802.1 QoS Level 2 802.1 QoS Level 3 p/Q DiffServ (ToS field) Level 3 p/Q DiffServ (ToS field)

. . . . . .
12 TS : 4 TS for signalling between base station and DECT terminals, and 8 TS for voice 8 simultaneous calls

. . . . . .
12 TS : 4 TS for signalling between base station and DECT terminals, and 8 TS for voice 8 simultaneous calls

DECT channels

Base station processing capacity

40

TDM DECT offer


Telephony features offered by the IPBX
Name or number display Integration into a general call group Access to voicemail All the features offered to a simple terminal

Features specific to a nomad user


Forwarding to non-located terminal Automatic hold in case of bad radio link Associated sets Connection is via an S0 interface. 1S0: 1 base station.
AXS-6 Base stations (RFPs) 2 or 4 channels AXS-12 2 or 4 channels AXS 2 or 4 channels AXL 2 or 4 channels AXD 2 or 4 channels

A waterproof cabinet allows the DECT base stations to be used outside (example in a shed, car park, etc.).

Number of channels = maximum number of simultaneous communications handled by a base station (see the table of capacities, page 8).

41

Features DECT terminals


All the DECT terminals - M9xx, Aastra 142d, Aastra 600d and A430d are compatible with the digital DECT offer. DECT terminal ranges: M91x: M910, M915 A142d A600d: A610d, A620d, A630d A430d (GAP mode)
Dimensions (in mm) Weight Display capacities Backlighting (keypad + screen) Headset socket Vibrator Ring tones Keypad lock Handset/ring tone volume adjustment Program keys Integrated directory Languages Redial (outbound call log) Mute Message lamp Hands-free function Compatibility with alarm servers AS7900 R2.1 Autonomy (during com/in standby mode) Ringer off SOS key Detection of loss of verticality Protection USB interface Bluetooth interface for headset Cards Software loading via air-interface 18 h/ 180 h 50 9 10 M915 M915 9 135x51x29 135 g/150 g 3 lines M91x

. .

. . .

(1) 2 virtual keys soft keys (2) speed-dial function on alphanumeric keypad

42

A430d

A142d

A610d

A620d

A630d

124x43x18 90 g 8 lines

146x52x28 138 g 5 lines 176 x 60

135x49x22,5 119 g 9 lines 176 x 160

135x50x22,5 122 g 9 lines 176 x 220

135x53x22,5 125 g 9 lines 176 x 220

. . .
10

. . .
30

. .

. . .

. . .
40

40

. .
1+9 100 9 1

. .
10(2) 100 13 10

. .
3(1)+ 9(2) 200 11 20

. .
7(3)+ 9(2) + SOS key 200 11 30

.
7(3)+ 9(2) 200 11 30

. . .

. . . .

. . .(4) .
12 h/ 120 h

. . .(4) .
24 h/ 200 h(5)

. . .(4) .
24 h/ 200 h(5)

12 h/ 200 h

14 h/ 140 h

. .

. .

. . (red) .

IP 50

IP 50

IP 50

IP 65

. .
MEM

. .

(3) 2 virtual keys + 3 keys on the side + 1 emergency call key (4) full duplex (5) autonomy with high-performance battery

43

Aastra WLAN terminal 312w


Aastra proposes Voice over Wireless LAN (VoWLAN) systems, which can be used together with or as an alternative to DECT and IP DECT solutions. Aastras WLAN offer comprises the Aastra 5000 SIP call processing server and Aastra terminal 312w. This new solution is SIP-based. It is based on standard technologies, completed through some functions developed by Aastra in order to offer more comprehensive voice services.

Key points
A solution based on open standards so users can deploy existing WLAN networks Design and ergonomics Access to all the advanced telephony features of Aastra 5000 TWP compatible: directory access, forwarding management, call logs Automatic configuration parameters management

Description
128 x 160 colour screen Memory card Personal directory for 100 entries Headset socket Vibration Back-lit keypad Indication of missed calls Indication of messages received in the voicemail box Ringer off Management of 30 different ring tones, with volume adjustment Screen contrast management Alarms Automatic keypad lock

Management/Administration
Managing time manually or through the NTP server Management of 5 WLAN profiles Configuration through DHCP or manual configuration Codecs: G711, G729, G723 Remote software update via TFTP Manual update via TFTP, FTP, HTTP

Technical information
Standards: 802.11b, 802.11g Security: WEP-PSK, WPA1, WPA2-PSK (802.11i) QoS: 802.11e-TSPECS, WMM-AC Voice, DSCP/ToS field marking Power saving QoS: 802.11e-UAPSD, 802.11 PS-Poll 44

Aastra i2052 softphone


Aastra i2052 is a telephony software solution which is installed directly on the users PC. The application enables the user to manage better his or her daily communications from his or her PC (CTI mode), or to abandon his or her telephone and use his or her PC like a telephone (full IP mode). CTI and VoIP mode: in CTI mode, Aastra i2052 is connected to the LAN and is used as a supplement to an IP terminal connected to the LAN or a digital terminal already connected to the telephony network in VoIP mode, the PC connected to the companys LAN manages voice and data at the same time; you no longer need to assign any terminal to it CTI Mode LAN

Voice (telephony network) Signalling (computer network)

Full IP Mode (VoIP)


Multimedia PC + audio accessories

LAN

Voice and signalling

This double offer allows you to migrate smoothly from a standard solution to a solution fully integrated into a PC while adapting to the following client constraints: PC specifications data network specifications ergonomics of an IP telephony solution available on the PC

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46

Improving your call distribution

Basic functions integrated into the IPBXs


Aastra 5000 natively integrates all the services that enable a company to offer its customers an efficient telephone call answering service: management of incoming calls, with announcements and music on-hold a scaleable voicemail system, with simple answering machine option a powerful and user-friendly interactive voice response function There are three types of call distribution: company call distribution group telephony individual call distribution Company call distribution Switchboard/Operator Console / Attendant Call distribution service Common bell Music-on-hold Interactive voice response (software option) Overflow possible for common bell, a terminal or a hunt group Pre-off-hook

Group telephony To reach a service, calls arrive in a hunt group and are distributed to available terminals in the group. Each hunt group may have: its own pre-off-hook music its own music-on-hold its own overflow service its own forwarding number Call supervision and pick-up inside the group: on a terminal, each hunt group member is represented by a key associated with an indicator light; therefore, it is possible to: quickly reach a colleague by pressing the corresponding key see the status of other terminals (free or busy), and to pick up a call in case of no answer

47

Individual call distribution with voicemail


Customisable voice mailbox: . personal greeting message . vocal signature by name . forwarding to voicemail: it can be set to immediate, on no answer, or on busy, and it is possible to set voicemail to answering machine . message backup, even in case of mains failure Indication of unread messages: . message when the handset is lifted (for any terminal type*) . indicator light/lamp message (for IP, SIP and digital terminals) . display on screen (for IP, SIP and digital terminals with a display) . time stamp Consultation of messages from any telephone with keys

* Except IP terminals

E-voicemail function The e-voicemail function integrated with the IPBXs (by default, or licence to be ordered according to model) enables you to listen to your voice messages directly from your email system. You can interface with the major email systems on the market, thanks to its openness and compliance with standards (POP3 and SNMP). When a message is left on the voicemail box, you are either notified by e-mail, or the message is sent to the email system in .wav format. If the telephone terminal allows it, you are also notified about the message there (the indicator light or icon flashes faster). When the message is read in the electronic messaging system, a notification is sent to the IPBX. The terminals message indicator light then returns to its previous position. Read messages are automatically deleted from the IPBX (within an interval defined by the administrator). You do not need to have any external server to use this e-voicemail function.

48

ACP Web Portal


Aastra Communication Portal (ACP) is a multi-service application platform that meets the needs of users with various profiles. ACP offers the following services: contact center: ACP Contact Center IP conference bridge (see p. 63): ACP IP Conference Bridge interactive Voice Response: ACP IVR attendant console: ACP Web Attendant computer telephony integration applications: TWP The ACP portal is characterised by: the use of open standards, such as web services, CSTA, SQL, so it can easily be integrated into companies IT environments its Computer telephony integration and application services offer, to improve employee efficiency, with a homogeneous design its thin web client architecture, so no installation needs to be made on users PCs, making it independent of the existing computer systems its centralised and universal access, to improve efficiency and offer services to the entire company, especially to the mobile staff and remote workers

Advantages
Single sign-on based on Windows account User mobility facilitated by permanent web access to services Ergonomic and customisable work environment Common hardware investment for the services Minimum installation costs, thanks to its fully thin client architecture Permanent and scalable solution: upgrades through simple soft ware key code Centralised maintenance on a single server

Prerequisites
Compatible IPBX/Call Server releases: Aastra 5000 From NeXspan R4.1 Windows server: 2000, 2003 and 2008. For smaller configurations (max. 8 agents): MS Windows Pro and Vista Full IP connection (make provision for an IP licence on the IPBX/ Call Server for each IVR or conference channel) IVR through analogue card: provide an analogue trunk per port Windows 2000 Pro, XP Pro or Vista Internet Explorer 6.0 and 7.0 clients

49

ACP Contact Center

ACP Contact Center automates incoming and outgoing call processing, and routes intelligently multimedia flows like emails and faxes. To meet all the needs to improve answering services in companies, ACP Contact Center proposes a flexible solution, from basic ACD (Automatic Call Distribution) to the multimedia contact center. Thanks to the functional modularity and upgradeability of this solution, you can keep up with the integration pace of new communication systems in companies.

Basic module: Routing


With a capacity of 4 to 3,000 agents, this entry-level module has the following features: call routing by skills and priority according to caller number routing script defined by a simplified wizard integrated database for storing call-related data administrator application, for general management of the contact center (declaring agent terminals, the different call distribution services, etc.) Supervisor application, for day-to-day management of the contact center (assignment of tasks, teams, etc.) and real-time activity supervision optional agent application, for providing a panel on PC (change of status, telephone functions, and real-time display of information about service activity). A thin-client-based agent service (access via Internet Explorer) is equally available statistical reports about the activity available via a web browser management of wall displays, the ideal tool for optimising custo mer relations management

50

Optional modules
The ACP Contact Center solution contains optional modules used to offer more advanced customer relation management functions: Advanced scripting creating and modifying routing flows via a flexible graphical tree (database access) Interactive Voice Response (IVR) transmitting recorded messages, entering keypad codes CTI Agent script to guide the agent, displaying call-related information Outgoing call campaigns calling back customers automatically

Additional services brought in by the optional modules: enhancement of call qualification, automated services (IVR module) conversation recording by agents and supervisors, playing back caller-oriented messages (music, information broadcast in their language, waiting time, etc.) and situation-oriented messages (holidays, company events, etc.) identifying a customer profile through a database (extended routing module) enhanced customer qualification (DTMF), on-hold messages with announcement of position on the queue, leaving messages (IVR module) easy management of exceptional messages (promotion, crises) thanks to voice synthesis (Text-To-Speech) conversation guide for the agent (CTI Agent option) automatic customer callback (outgoing call option) multimedia flow management (web, e-mails, fax and voice)

51

Advantages

Thanks to its architecture, ACP Contact Center brings in the following advantages: continuous and customised routings, no matter the media attractive price in ACP routing configuration upgradeable according to the companys needs, thanks to the solutions modularity comprehensive call distribution service integrated into a single server addition of functions simply by unlocking the software system compatibility with the companys tool easy installation and configuration Thanks to the IP environment in which it is used, ACP Contact Center offers: a multi-site distribution while maintaining the existing architecture easy deployment, also in the computer environment a remote-access possibility for supervisors or agents through ADSL

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Interactive Voice Response (ACP IVR)


The optional IVR module of ACP offers an automatic and permanent call distribution service that does not require the presence of remote operators. It offers multiple services: information terminals, automated attendant, account balance consultation, etc. Whether in standalone mode or integrated with the contact center, IVR enables you to meet the following needs: Automated attendant Welcoming the caller and asking him or her to access his or her correspondent via voice menus. Example: To reach the sales department, press 1, management 2 Information terminal Enabling the caller to navigate through a voice tree structure in order to find the information he or she requires. He or she switches from one menu to the other through DTMF options. The TextTo-Speech option facilitates the implementation of this type of service. Example: opening hours, list of movies and their associated showtimes, phone games, etc. Database request Querying a local or remote database (advanced scripting option), in order to record information (input by the caller) in it, and/or to broadcast information in spoken form, once the caller has been identified (by a code) and their request qualified. Example: bank account balance consultation. IVR, coupled to advanced scripting, enhances the contact center: Identifying callers or the reason for their call Dialling a personal code via DTMF then preferential transfer to an agent who normally deals with this customer. Call pre-qualification The broadness of call pre-routing and routing can thus be extended. Example: For information press 1, for an order press 2 Collecting the voice messages left by callers and sending them as e-mails to the supervisor. Recording conversations on the agents initiative or on the super visors demand.

Advantages
Interactive and personalised customer reception Managing current automated requests so agents are available to handle tasks with more added value Efficient routing

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ACP Web Attendant

The ACP Web Attendant solution enhances call distribution thanks to a pool of attendant consoles managed by ACP. These attendant consoles benefit from real-time monitoring (for the entire pool as well as for each agent position), deferred statistics, the intelligentrouting power of a new-generation contact center and the multiple directory connectors of the ACP application. In addition to the advantages specific to the contact center, ACP Web Attendant brings in the following functions: Management of several lines An attendant can handle up to six calls at the same time. Access and synchronisation with external directories Thanks to the multi-directory connectors of the ACP application (Notes, Exchange, SQL, Aastra telephone directory, etc.), the attendants can identify callers and easily transfer them to the right internal correspondent. Supervision of other employees terminals Before transfer, it is possible to check that the requested terminal is free. Integration with Exchange From the directory, it is also possible to view the presence status, or even the calendar. Nuisance call management The agent can indicate a nuisance call with a single mouse click. Future calls from this person can be routed specially (to a particular number, for instance) and displayed on the agent interface.

Advantages

Call distribution on IP terminals for a full IP installation Flexibility (thin client, single sign-on)

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Aastra i2070 Attendant Console


Aastra i2070 is intended for companies wishing to provide an efficient telephone call distribution service. Aastra i2070 benefits from intuitive ergonomics inherent in a Windows environment (2000 Pro, XP Pro or Vista Pro). It contains the following items: a digital attendant console with interactive 6757 set connected directly to the IPBX an undedicated PC, connected in IP mode to the LAN, for accessing other applications (multi-task function) Thanks to the on-screen graphical representation, the following elements can be viewed in real time: supervision and intercom of internal terminals (224 terminals can be monitored) presentation of calls by traffic flows (external, tie lines, internal); priority calls are displayed especially contextual interactive keys (transfer, resume, notify, etc.) for managing calls processed call management (caller/called party name, number, call duration, etc.) with on-demand return to correspondents system directories with internal and external records, Outlook Contact record directory For the operators comfort, the terminal may work in headset or handset mode. 16 user profiles can be created on the PC so the operators can save their own work configuration. Some consoles for visually impaired persons are compatible with the Aastra i2070 application (see Aastras extranet for the list of compatible consoles).

Advantages
The TWP VideoShare module is a module for team work. It is used for: wide range of functions user friendliness customisable environment

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Optimising team work

TWP team work offering


TWP (Telephony Web Portal) benefits from the latest technological developments from the Web (Web Services / XML) and application servers (Microsoft.net) and thus revolutionises the integration of telephony into information systems. This solution comprises several software modules that offer efficient unified communication services to your employees and partners. Thanks to its centralised architecture, and based on the web client, deployment and administration costs are highly minimised.

Advantages
Features totally accessible through web technologies: call management, set programming, record display, integrated directory, etc. Compatibility with all information system resources: databases, directories, XML, web server, applications Compatibility with all terminal types: Windows or Linux PC, Wi-Fi, PDA, GSM, etc. TWP can be used in a single or multi-company configuration: each company has its own domains, users, directories, etc. Large application portfolio: dialler, record display, recorder, videophone, application-sharing, presence management, chat, etc. Easy integration of communication services into existing applications, thanks to Web Services (XML) Speedy deployment on client stations through the creation of a shortcut Centralisation on a single server, thus simplifying administration and maintenance and allowing permanent services (logs, active forwarding), even when the client PC has been shutdown

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TWP Caller
The TWP Caller is a universal dialler from office applications, corporate directories, call logs, voicemail box call button, etc. TWP Caller offers: a unified access to multiple enterprise directories (Aastra directory, MS Exchange, Notes, SQL, LDAP, ODBC) multi-directory search and contact mana gement a number drag & drop function PC-based call management: off-hook, on hook, divert, on-hold, waiting call, alternate, transfer, 3-way conference call logs and waiting message and missed call indicator presence management via TWP, calendar (Exchange or Notes) and internal terminal supervision chat, note-taking, SMS and e-mail trans mission functions call forwarding based on presence, to voicemail or to a defined current terminal (follow-me) call log sharing

The caller is displayed as a vertical bar on the users desktop. The available licences authorise progressive capacity adjustment, from 1 to 8,000 subscribers per server. The TWP Browser software licence, included in the Server Pack, allows the use of the server for call by name and caller display on the network terminals.

Warning: you will need a TWP Caller software licence for each subscriber, no matter the TWP applications used.

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TWP Alerter
TWP Alerter is a record display application compatible with all the available directory databases (IPBX directory database, Exchange, private TWP contacts, Access, SQL, reversed internet white pages).

Totally customisable, Alerter exists in the form of a pop-up window for displaying the callers name and number. This window also makes it possible to off-hook, on-hook, take notes, chat, etc., and to access the callers detailed record in the target database or business application. Example: client record on the SQL Server database The Alerter also offers call diversion to voicemail and multi-database, multi-line search from a single interface.

TWP Softphone
Designed for mobile workers, TWP offers the TWP Softphone module which requires at least the TWP Caller module. TWP Softphone is available with Windows only. It is compatible with GN Netcom (9330 and 9350) headsets and Plantronics (CS60 and Voyager 510) headsets.

TWP VideoShare
The TWP VideoShare module is a module for team work. It is used for: audio, video communications and multi-point chats application-sharing, office, or both at the same time Conditions: the correspondents must have this same module and be TWP users. This module is subject to a TWP VideoShare licence and a TWP Media Server licence, to be chosen according to the number of users.

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TWP Rules
The TWP Rules module is an integrated application in the window which, as an automatic wizard, allows incoming calls to be managed intelligently using forwarding and filtering rules. Depending on the callers number, date and time of call, each call may be transferred systematically or only on no answer to another internal or external number. The transfer may be preceded by a personal and appropriate greeting message.

TWP Recorder
TWP Recorder, an optional module, is used to record calls on demand (manual recording) or automatically, thanks to the rules defined by the administrator. In manual mode, the recordings are sent to the user in an email. In automatic mode, they can be viewed by the administrator via a web interface. Two channels are available with the application to listen to or record TWP Rules greeting messages. Moreover, two channels are provided to record or play them back via TWP Recorder. TWP Media Server licences can be obtained for each of these applications, to increase the number of channels that can be used at the same time. Except for full IP recording, these channels need IP licences on the IPBX/Call Server.

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TWP AudioShare
TWP AudioShare is a TWP application module used to: share calls on a single number (hotline, informal ACD) send a call through drag and drop to a queue, to a contact, etc. have some audible or visual alerts to calls on hold according to a preset time make a dynamic audio conference involving up to 10 participants without conference bridge reservation invite participants to the audio conference from the search or by adding phone numbers TWP Audioshare requires a TWP Media Server Audio licence

TWP Stats
TWP Stats is an easy-to-use tool for producing personal tables and graphs for different call types. Example: total number of calls, number of successful calls, total call duration, percentage of answered calls, etc. Statistics on user groups also exist for supervisors.

Integration kits: TWP Toolkit & TWP Internet


TWP Toolkit gives access to the APIs used in developing specific applications that can be used in any type of environment, or allows the integration of telephony functions into existing applications that can be run in any type of environment. TWP Internet allows the development of applications using the callback function, on a website for example.

TWP OCS RCC Gateway


TWP OCS RCC Gateway enables users of Microsoft Office Communications Server to monitor and control their terminal from their Office Communicator client.

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Administration
Web administration offers all the necessary configuration and management services: TWP subscriber management: declaration, modification, deletion subscriber database importation from the IPBX or an LDAP database directory management: definition of open directory databases, reverse directory synchronisation callback management management of dialling characte ristics application management: rights, customised record display, etc. licence management security management technical management (services, traces, etc.)

Prerequisites
User set Operating system: Windows XP, Windows VISTA, Linux and Mac OSX 10.5 PC - Mac: standard windows specifications Explorer: any explorer supported by Adobe Flash Player 9 IPBX/Call Server releases Aastra 5000 NeXspan as from R4.1 All terminals type: IP, SIP, i2052, analogue, DECT or DECT IP (supervision mode according to server) CSTA, VTI-XML interfaces, integrated directory TWP server Windows server 2000 (up to 5 users), 2003 to 2008 (32-bit only) Exchange 2003/2007 and Lotus Domino 7 and 8 Native OBDC, SQL, LDAP, etc. Virutal mode and redundancy possible in VM-Ware Infrastructure 3 (except for Media Server)

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ACP IP Conference Bridge

The optional ACP IP Conference Bridge module is a secure conference bridge solution accessible from any internal (multisite) telephone set or external telephone set (private personal, GSM, hotel/motel line). This module can be installed in a stand alone configuration or together with other ACP modules. Channel connection is exclusively in IP mode. Available functions: reservation of conferences: the accesses are reserved for the duration of the conference (guaranteed resources), and each participant receives an invitation with the call number and a personal access code (security) modification, deletion and supervision (viewing the participants presence) greeting message, end-of-call message, etc., predefined or through voice synthesis (option used to announce the name of the participants and topic of the conference)

Advantages
It reduces travel expenses It brings down the costs of hiring conference services It secures conversations thanks to participant identification

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Unified Communication Platform (UCP)


The UCP (Unified Communication Platform) solution is a powerful messaging system suited to the needs of all companies, regardless of their size. It gives access to, voice messages, e-mails and faxes and unifies them. It offers IVR functions and automated attendant functions, thanks to Text To Speech (TTS) technologies and voice recognition.

Voicemail
Remotely accessible answering machine or answering and recording machine Complete message management: read, transfer, delete, pause, fast-forward, rewind Listen again to and modify messages before sending them Automatic message waiting notification via an LED, with possibility of automatic voicemail callback Automatic login Sender reference and message-read acknowledgement for mes sages left internally Greeting message customisable according to presence status, telephony status (free or busy) and caller number At any time, the calling party can reach another voice mailbox or the switchboard

Presence and unified communications


Presence management synchronised with Outlook calendar: definition of status (in the office, at a meeting, away, holiday, etc.), with, for each one, the number(s) on which the person can be reached Instant messaging Personal contacts synchronised with private Outlook contacts CTI: call control, call from a document, log (advanced users) Mobile clients

Integration/unification
UCP is compatible with a large number of electronic messaging systems. Three interoperation modes are possible according to needs and message server: e-voicemail: transferring voice messages as e-mail attachment integrated mode: access to two in-boxes in the messaging client; one for e-mails and the other for voicemail and faxes unified mode: e-mails, voicemails and faxes are stored in a single in-box, accessible from the PC or telephone (Text-To-Speech for reading e-mails) The e-voicemail and unified modes are compatible with Exchange and Lotus.

The integrated mode is compatible with Outlook (contact us for other mail servers).

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Automated attendant / Interactive Voice Response (IVR)


Automated attendant: the automated attendant offers call-byname functions using the keypad on the telephone set or optionally, the possibility of using speech recognition. Voice menus / IVR: this function shall provide easy customisation of multiple-choice speech tree structures or automated attendant applications using one of the systems administration modules.

Fax management
Incoming faxes: a number is assigned to each users virtual fax. Incoming faxes can be viewed in the mailboxes or, in case of a simple box, be transferred to a real fax to be printed out Outgoing faxes: sending a fax from a TIFF file or any Word document Fax on demand: possibility for IVR callers to choose a document from several available documents and to ask to receive it by fax

Advantages
Quality of call distribution Better team work Unification of flows Fax Management Rich, modular and scalable solution

Prerequisites
Compatible IPBX/Call Server releases: Aastra 5000 NeXspan as from R4.2 for full IP connection NeXspan as from R3.2 or Windows 2003 (or 2000) server Full IP connection: you need to have an IP licence on the IPBX for each channel Connection through analogue card: you need an analogue trunk per port Windows XP Pro or Vista client, Internet Explorer

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About Aastra Headquartered in Concord, Ontario, Canada, Aastra develops and delivers innovative communications products and applications for small and medium businesses and highly scalable ones for large enterprises. Aastras operations are truly global with more than 50 million installed lines around the world and a direct and indirect presence in more than 100 countries. With a strong focus on open standards (SIP, LDAP, XML, etc.), Aastra enables enterprises to communicate and collaborate more efficiently. www.aastra.com

Aastra France 1 rue Arnold Schoenberg 78286 Guyancourt cedex France T + 33 (0)1 30 96 42 00 www.aastra.fr http://support.aastra.fr Aastra Telecom Unit B3 Armstrong Mall Southwood Business Park Franborough, Hampshire GU14-0NR - United Kingdom T +44 (0)1252 532100 www.aastra.co.uk

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Aastra France - a simplified joint stock company with a capital of 9 561 000 registered in the Versailles trade register under No. 449.666.361 Copyright 2009 Aastra France. Non-contractual document. The data contained in this document is for information purpose only and may be modified without prior notification.