Standard Operating Procedure

Created By: Cricket Communications Organization: Procurement iSupplier user guide

iSupplier User Guide Document

Document Ref. : Oracle’s iSupplier document Version Date No. of Pages (Incl. Cover) : 3.0 : Jan 17, 2010 : 68

Last changed on: 1/19/2010

Last changed by: Cricket Communications

Version: 1.0

Page: Page 1 of 68

Standard Operating Procedure
Created By: Cricket Communications Organization: Procurement iSupplier user guide

TABLE OF CONTENTS
1.0 Introduction ............................................................................................................................................4 Overview ..................................................................................................................................... 4 1.1 Overall Objectives ................................................................................................................. 5 2.0 Process Flow..........................................................................................................................................6 2.1 High Level Process Flow ....................................................................................................... 6 3.0 iSupplier Portal Overview .....................................................................................................................7 Overview ..................................................................................................................................... 7 3.1 Key benefits of the iSupplier portal ....................................................................................... 8 4.0 Registration Process .............................................................................................................................9 Overview ..................................................................................................................................... 9 4.1 Accessing the iSupplier portal ............................................................................................. 10 4.2 New Supplier Registration ................................................................................................... 11 5.0 iSupplier Portal Navigation................................................................................................................ 12 Overview ................................................................................................................................... 12 5.1 Login Screen ....................................................................................................................... 13 5.2 Portal tabs: .......................................................................................................................... 16 6.0 Managing Supplier Profile ................................................................................................................. 20 Overview ................................................................................................................................... 20 6.1 Supplier Details tab ............................................................................................................. 22 6.2 Address Book ...................................................................................................................... 23 6.3 Contact Directory................................................................................................................. 25 6.4 Business Classifications ...................................................................................................... 28 6.5 Viewing User Accounts ....................................................................................................... 30 7.0 Managing Orders ................................................................................................................................ 31 Overview ................................................................................................................................... 31 7.1 Viewing Purchase Orders ................................................................................................... 32 8.0 Managing Shipment Details............................................................................................................... 40 Overview ................................................................................................................................... 40 8.1 Creating Advance Shipment Notices (ASN) ....................................................................... 41 9.0 Invoice Processing ............................................................................................................................. 46 Overview ................................................................................................................................... 46 9.1 Submitting Invoices ............................................................................................................. 47 9.2 Viewing Invoice Information ................................................................................................ 56 9.3 Viewing Payment Information ............................................................................................. 57 9.4 Create a Credit Memo Invoice ............................................................................................ 59
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Standard Operating Procedure
Created By: Cricket Communications Organization: Procurement iSupplier user guide

10.0 Frequently Asked Questions ........................................................................................................... 64

Last changed on: 1/19/2010

Last changed by: Cricket Communications

Version: 1.0

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0 Introduction Overview Cricket Communications iSupplier Portal implementation is an initiative to drive a green and more efficient Accounts Payable process. It also enables suppliers to have real-time access to information regarding open orders.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 1. selfservice web environment. shipments. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. The Oracle iSupplier Portal is a collaborative application that enables Cricket Communications and its suppliers to communicate with each other through a secure. creation of invoices etc.0 Page: Page 4 of 68 .

Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.0 Page: Page 5 of 68 .1 Overall Objectives This is an extensive training document for Cricket suppliers to understand how to use the iSupplier portal.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 1. This document explains the different screens and functionality of the iSupplier portal.

Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.0 Process Flow 2. Cricket will register you and only the new POs will be issued through iSupplier. This is only for New Supplier Registration.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 2.1 High Level Process Flow The following high level process flow describes the process for setting up a new supplier with Cricket.0 Page: Page 6 of 68 . if you are an existing Supplier.

Advanced Shipment Notices (ASN) Self Invoicing and Payment inquiry Supplier Profile Management Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.0 iSupplier Portal Overview Overview • Collaborative capabilities business applications performing common • • • Managing Shipments i.e.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 3.0 Page: Page 7 of 68 .

0 Page: Page 8 of 68 .1 Key benefits of the iSupplier portal Benefits associated with using iSupplier include: • Provide suppliers full access to their purchase order status.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 3. • • • • • Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. which improves efficiency by decreasing the number of calls between suppliers and Cricket Communications and provides up to date payment information. Reduces paperwork/fax/mail thereby promoting a green process Increase on-time payment by using the web invoicing feature which reduces time spent tracking down delayed or held payments. Suppliers have 24x7 access Provide a central location for all PO information and provide suppliers access to historical Purchase Order information Enhance the visibility of the transactions that occur between Cricket and its suppliers.

0 Registration Process Overview Cricket will initiate a supplier registration process by sending a link for MyCricket. If the supplier is approved then Cricket will set up the supplier in iSupplier.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 4.com through an email (for new suppliers only). Alternatively any supplier can log onto Cricket’s website and complete the required information showing willingness to do business with Cricket. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. The link will direct the supplier to the New Supplier Registration form.0 Page: Page 9 of 68 .

1 Accessing the iSupplier portal 1. If needed.com/become-a-supplier 2.cricketcommunications.0 Page: Page 10 of 68 . For Existing Supplier: Enter the following into the box for the URL: https://iportal.com and complete the ‘Become a Supplier’ form: http://www. we will ask you in a separate email) Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. For New Supplier registration: You (the Supplier) should enter the required information via MyCricket.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 4.com/ If you have issues logging in or need to add a new user to the iSupplier portal.mycricket.com Phone: (858) 882-9635 (Please do not send any Banking related information to the above mentioned email address. then you may contact the following: Email: isupplier@cricketcommunications.

0 Page: Page 11 of 68 . Once your Supplier account is created you should login and update your profile as described in Chapter 6. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 4.2 New Supplier Registration You will be registered into iSupplier Portal by Cricket and a username and password will be emailed to you.

Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 5. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.0 Page: Page 12 of 68 . There are multiple tabs which has its own functionality.0 iSupplier Portal Navigation Overview This chapter includes information to understand how to navigate and search in the Oracle iSupplier Portal.

click on the “Forgot your password?” link.com/ 5.1. 5. If you are logging in for the first time.1 If you are an existing supplier and have forgotten your password. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.1 An existing supplier clicks on the following link to log in to the iSupplier portal: https://iportal.2 Enter the assigned user name and password.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 5. In the next screen (as shown below) enter your user name and then click “Submit”.2.1.cricketcommunications.0 Page: Page 13 of 68 .1 Login Screen 5.1. you will be prompted to change your password.

2 Once you have submitted your “reset password” request.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 5.0 Page: Page 14 of 68 . Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.1.2. you will receive an email on your registered email address asking you to verify this password reset request by clicking either the “Approve” or “Reject” link.

please email your issue to isupplier@cricketcommunications. you will receive a new password through an email and you will then be able to log in.1. If you still have problems logging into the iSupplier portal.0 Page: Page 15 of 68 .2.com Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 5.3 Once you “Approve” the reset.

2 Portal tabs: 5.0 Page: Page 16 of 68 .2 Click on the “LPW POS Suppliers” link to go to the next screen.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 5. which we shall address in the following sections. This is the “Home” for your account. There are five tabs on the top right hand side. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.2.1 After you log in to the iSupplier portal. the following screen appears: 5.2.

Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 1 2 3 4 5 5. Each of these links appears on each page – top and bottom and they are above the 5 tabs.3 General links: They help you navigate to each administrative function.2. it is recommended to log out manually Help: Provides help for iSupplier • Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. iSupplier automatically logs out after 15 minutes of inactivity. • • Home: Links back to the “Navigate” page Logout: Logoff of the portal.0 Page: Page 17 of 68 .

Invoice: Submit and View the status of invoices and payments 5. Orders: Links to Purchase Orders 3.2.0 Page: Page 18 of 68 . Admin: Update supplier contact information (detailed section later) Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. Shipments: Create Advanced Shipping Notices (ASNs) 4. Home: Links back to the homepage 2.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 5.4 Tabs: These tabs are also available on every screen and help to navigate to the various data screens 1.

Click the “Go” button to initiate the search.0 Page: Page 19 of 68 .5 Search: To be used to find a Purchase Order. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. and typing in the document number in the search box.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 5. Shipment.2. Invoice or Payment by selecting the appropriate item type from the drop down list.

0 Managing Supplier Profile Overview This section enables the supplier to manage key profile details used to establish or maintain a business relationship with Cricket Communications. you are required to update your contact information. This also enables you to update your profile details as necessary. Please note that upon registration.0 Page: Page 20 of 68 .Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 6. This profile information includes: • • • Address information Names of main contact(s) Business classification Cricket administrators will review the details provided by you (the Supplier) and update the appropriate records in Cricket’s Procurement system. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.

Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. Log in to the iSupplier portal as described earlier 2.0 Page: Page 21 of 68 . Click on the “Admin” tab on the iSupplier homepage.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 1.

the profile information you need to attach W-9 forms.1 Supplier Details tab The Supplier Details page is the introductory page to Supplier Profile Management. From this page. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.0 Page: Page 22 of 68 .Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 6.

After you have entered address information. You also may inactivate addresses that are obsolete. Therefore. you may enter profile details online such as address book information. You can provide a comment for each address entry to describe how it is used. any changes a supplier makes may not be immediately updated to the system. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. The Cricket administrator must review the updates and decide how to use the details to update the purchasing system. the Cricket administrators are notified of the changes. You may create and modify multiple addresses for your different sites used in transactions with Cricket.0 Page: Page 23 of 68 . For example.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 6.2 Address Book Using Supplier Profile Management. you can enter an address record and indicate that this is an address for a location from which goods or services may be purchased.

click Address Book. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. On the Supplier Details page. On the Manage Address Book Details page.0 Page: Page 24 of 68 . You can select from a current list of addresses (if already added earlier) 2.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide To manage address book details: 1. click Add (if you are adding a new site address).

0 Page: Page 25 of 68 . You can create multiple contacts and link each one to as many addresses as needed. After entering the contact details. Each contact must be unique based on first name. As people move within your organization. Your changes may not be updated immediately.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 6. last name. you can link the contacts to the appropriate address (described below). people who respond to RFQs or are involved in selling the company goods and services). Contacts that are obsolete can be removed. you can also revise the address details for a contact. After you enter the information.3 Contact Directory You may enter contact directory information online. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. and phone number. the Cricket administrator is notified so they can review the details and update the purchasing system. You can also create and modify information pertaining to the multiple contacts in your organization that will interact with Cricket Communications (for example.

On the Manage Address Details page. The system displays your current list of contacts. On the Supplier Details page. click Contact Directory. On the Contact Directory page. select Addresses available to be linked to the contact Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide To add a contact: 1. Click Apply (this is to ensure that we have the right contact associated with a location) To link a contact to an address: 1. click the manage address details icon for the contact you would like to link 2. On the Contact Directory page. On the Add Contact page. complete the required fields 4. click Add 3.0 Page: Page 26 of 68 . 2.

Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 3. 4. click the Edit icon. 2.0 Page: Page 27 of 68 . On the Contact Directory page. To edit contact details: 1. click the Remove icon. Select the address or addresses to be linked to the contact and click Add Link to Contact. Enter any address information to narrow your search. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. On the Contact Directory page. Make appropriate edits. 2. and then click the Go button. To remove contact details: 1. and then click the Apply button. You will receive confirmation that your contact has been removed.

Complete the remaining fields. these classifications are required by government regulations. check all that apply 3.4 Business Classifications Cricket Communications requests that the supplier provide their business classification(s). select the appropriate classification(s). Once you claim the appropriate classification(s). Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. To claim business classifications: 1. Based on how you are registered.0 Page: Page 28 of 68 . In some regions. On the Business Classifications page. Cricket administrators are notified so they can review the details. Cricket will audit your business request.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 6. On the Supplier Classifications Details page. click Business 2.

If you would like to undo any changes you have made before saving your information.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 4.0 Page: Page 29 of 68 . Click Save Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. click the Revert button 5.

Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 6. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.5 Viewing User Accounts “User Accounts” icon enables you to view all the registered users for your company.0 Page: Page 30 of 68 .

you can view purchase orders and create advance shipment notifications.0 Managing Orders Overview The real-time data provided in the Oracle iSupplier Portal allows you to communicate procure-to-pay information with Cricket Communications while viewing the purchase order flow.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 7. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. Using purchase order information.0 Page: Page 31 of 68 .

Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. Please refer to the screen shots below to understand the different screens that are involved. The “Full list” tab shows all Purchase Orders issued to your company. iSupplier will show you the last 5 Purchase Orders placed by Cricket on the “Home” page. To view your Purchase Order. login to the iSupplier portal and click the “Orders” tab. A list appears and when you locate the Purchase Order you would like to view. You can submit your invoice once goods/services have been delivered or performed. This portal enables you to track your purchase orders throughout the procure-to-pay flow. By default. The purchase order details are available to you on the iSupplier portal after log in. just click on it. you as a supplier will receive an email notification.0 Page: Page 32 of 68 .Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 7. Note: iSupplier will send automatic notification only when a PO is created and will NOT prompt as when to invoice.1 Viewing Purchase Orders When Cricket Communications enters a purchase order in Oracle Purchasing.

0 Page: Page 33 of 68 . the registered users from your company will receive an Email notification in the below format: Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide Once a PO is released.

you will need to log on to the iSupplier portal by entering your user name and password.0 Page: Page 34 of 68 . 2. Click on the LPW POS Supplier link Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 1. Next.

Click on the PO Number to view details or click on the “Orders” tab to find your Purchase Order Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 3. You may view your open orders 4.0 Page: Page 35 of 68 .

Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. The screen below is shows how the PO detail screen will look. We will address the “Invoices” and “Payments” in a chapter 9.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 5. You may click on the “Receipts” to review the receipt status.0 Page: Page 36 of 68 .

0 Page: Page 37 of 68 .the date the PO was last approved by Cricket Description-.you can click on the Cricket's name to view their contact information Order date-.1. including: • • • PO number Total value of PO Cricket information .could be the legacy PO number or any message the Cricket wishes to convey Organization from which the PO was issued. Payment Terms Carrier (clicking the carrier will take you to our website where you can download our routing guide) Freight Terms Bill-To Address • • • • • • • Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 7.1 Purchase Order header Information The header contains information applicable to the entire agreement.

2 Purchase Order line detail Information The line detail contains information applicable to the entire agreement.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 7. you will find only QA clauses or PO Item text at the Line level. including: Line Attachments The Purchase Order line Attachments may be connected to any level of the PO.0 Page: Page 38 of 68 . You may click on this value to see the full address. Where to ship the Item(s). Last changed by: Cricket Communications Version: 1. Extended price for the quantities ordered on all shipments under this specific line The shipment number of a delivery To view the attachments you click the Attachment icon. Price Status Amount Shipment Attachments Quantity Ordered/ Received/Ca ncelled/ Billed Price Amount Promised Date Need by Date Ship to Location Last changed on: 1/19/2010 Unit price.1. To view the attachments you click the Attachment icon. PO price for this item The status of the line or shipment. In general. Could be: • Cancelled: this line or shipment was cancelled from the PO • Closed for Receiving: all items have been received • Closed: all items have been received and invoiced • Supplier Change Pending: you have requested a change but Cricket has not yet approved it. shown at the line level only Extended price for the quantities ordered on that shipment the date when the goods should be delivered The date when Cricket requires the item(s). The quantities applicable to this shipment.

Requesting changes to the Purchase Order is not currently available to Cricket can enter free form notes here. Requestor / This is the Cricket contact requesting the items on the PO. You Deliver To can click on the name to obtain contact information.0 Page: Page 39 of 68 . Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. you must include a reason.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide Status Reason Note Supplier The status of the line or shipment: • Cancelled: this line or shipment was cancelled from the PO • Closed for Receiving: all items have been received • Closed: all items have been received and invoiced • Supplier Change Pending: you have requested a change but Cricket has not yet approved it. When you request a change through the iSupplier portal. .

View and Cancel previously submitted Advance Shipment notices • (Please note that this is a future release and you do not need to populate this section till you are communicated) Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.0 Page: Page 40 of 68 .0 Managing Shipment Details Overview This tab allows you to manage your shipments by allowing you to: • Create Advance Shipment notices – provide the date when goods will be shipped.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 8. the tracking number and the estimated date of arrival.

Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 8.1 To create an ASN. click on the “Shipments” tab then click the “Create Advance Shipment Notices” tab.2 From the drop down list. 8.1 Creating Advance Shipment Notices (ASN) 8. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.1.0 Page: Page 41 of 68 .1. select “Shipment Due Any Time” to see a list of all your PO lines then click the “Go” button.

Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 8.1.0 Page: Page 42 of 68 . 8.4 Select the PO line you shipped then click “Add to Shipment Notice” Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.3 Here you may view all your PO lines that are due to ship.1.

5 Alternatively. 8. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 8. you may click on “Advanced Search” and enter the PO you are looking for.1.1.6 Select the PO and click on “Add to Shipment Notice” as described earlier.0 Page: Page 43 of 68 .

8 In the mandatory field(s) marked with an “*”. 8.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 8. Click on the “Shipment Header” tab located at the bottom left hand corner of the screen.7 Enter the Quantity you are shipping and other fields as shown in the screen shot below.1. enter the required value and click the Submit button. An email notification will be sent to the Cricket admin to acknowledge your advanced shipment notice. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.0 Page: Page 44 of 68 .1. Please note that all fields are not mandatory so you may use your discretion.

0 Page: Page 45 of 68 .Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.

If you have performed a service or delivered goods to Cricket without a PO.0 Page: Page 46 of 68 .Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 9. Please remember that if you are set up as a PO invoice supplier (i.. In the future please ensure you have a PO before you provide goods or services to Cricket. If you are issued Blanket Purchase Orders you will need a Blanket Release prior to invoicing. Invoices can only be submitted against a standard PO or a Blanket release.e. This chapter includes the following: • • • • Submit Invoices Enter a Credit Memo View Invoice Information View Payment Information Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.0 Invoice Processing Overview The most exciting feature of this tab is that you can now submit an invoice against a PO directly into Cricket’s Oracle system without losing processing time or going through other expense of paper invoices. please get in touch with your Cricket Representative and ask them to create a PO for you. a supplier who will always require a PO to do business with Cricket Communications) then you cannot create an Invoice if you do not have a valid PO.

you cannot change the invoice.0 Page: Page 47 of 68 . After you submit an invoice. save it. You can invoice against approved and open purchase orders. You need to only identify those items shipped and enter a quantity. If you need to make adjustments to a submitted invoice. If you are set up as a PO supplier. and submit it later. The organization is the entity within the Cricket’s company that you are invoicing. you can create a credit memo against the same purchase order items to net out the invoice charges Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. you must have a Purchase Order.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 9.1 Submitting Invoices You can submit an invoice online to Cricket Communications based on the purchase order lines you have fulfilled. However. You can enter a credit memo against a fully billed purchase order (use negative quantity amount to enter a credit memo). You can also partially complete an invoice. the currency and organization of all items on an invoice must be the same.

Click on the Create Standard Invoice tab to create your Invoice Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide To submit an invoice: 1. The drop down under “Search By” gives you an option to retrieve your earlier saved invoice (this will be discussed later) 3.0 Page: Page 48 of 68 . Click the Invoice tab 2.

You need to enter information in any ONE of the fields.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 4.0 Page: Page 49 of 68 . Enter the PO you want to invoice and click the “Go” button as shown in the screenshot below. a b Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.

Select the PO lines you wish to invoice as it appears at the bottom of the page.0 Page: Page 50 of 68 .Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 5. You may click the Select All Lines as well. Supplier name will show up in this column Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. and click the “Next” button located at the bottom right corner of the page.

Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. After entering this information click “Calculate” . Verify your totals against the invoice in your system.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 6. click the “Next” button. once the amount appears . The Taxable flag should be checked on if tax is entered on the invoice. If Tax or Freight is applicable. You may not be invoicing the whole PO at one time. 1 2 3 For lines with multiple quantities. please ensure that you enter ONLY the desired quantity which has to be invoiced. Enter the quantity you want to invoice. enter the appropriate amounts for the invoice.0 Page: Page 51 of 68 .

0 Page: Page 52 of 68 . Enter the invoice number that applies to the selected PO.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 7. click “Next” to verify your invoice before submission. the Description and the Invoice date. Once you enter all required (*) information. Please note that you cannot create an invoice which has a past date nor can you have the same invoice number. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.

Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 8.0 Page: Page 53 of 68 . Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. Before you click “Finish" verify the totals of the invoice against the invoice in your system.

Standard Operating Procedure
Created By: Cricket Communications Organization: Procurement iSupplier user guide

9. Your invoice is now submitted to Cricket Accounts Payable. Upon submission, please allow at least one hour for your invoice(s) to appear on the portal.

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Standard Operating Procedure
Created By: Cricket Communications Organization: Procurement iSupplier user guide

To retrieve a saved invoice: 1. From the Invoices tab, search and select your saved invoice and click “Go” 2. Complete the invoice and click Submit

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Standard Operating Procedure
Created By: Cricket Communications Organization: Procurement iSupplier user guide

9.2 Viewing Invoice Information
From the “Invoice” tab, click “View Invoices” which enables you to view the history of all your invoices received and entered by Cricket Communications. Please allow at least one hour after submission of your invoices for them to appear on the portal. You can obtain information about an invoice by selecting any one of the given search criteria on this field.

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including: • • • Payment number Payment date Purchase order number Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. You can search using various search criteria.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 9.3 Viewing Payment Information Payment inquiry enables you to view the history of all the payments to your invoices completed by the buying company.0 Page: Page 57 of 68 .

Select a payment link.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide Click on the “View Payment” tab under “Invoice” You can view further payment or invoice details: Payments . the Invoice Summary page displays the details of that particular invoice. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.0 Page: Page 58 of 68 . There can be one or more invoice lines in the list depending on how many invoices were included in the payment.Select an invoice link and the Payments page displays. Invoices . the Payment Detail page displays the details of the payment or select the invoices included in the payment. If you then select a specific invoice.

please follow the instructions below: 1. Log in to the iSupplier Portal with your user name and password. 2.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 9. Once you log in.0 Page: Page 59 of 68 .4 Create a Credit Memo Invoice If you need to create a Credit Memo. click on the “Invoice” tab Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.

Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.0 Page: Page 60 of 68 . Enter the PO number as you would do while creating a standard invoice. Click “Go” and then select the PO you are creating the credit memo for and click “Next”. Click on “Create Credit Memo Invoice” tab 4.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 3.

6.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 5. Tax and Freight information (if applicable) and click “Next”. Check the lines that are taxable. 3 2 1 Must be a negative number Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.0 Page: Page 61 of 68 . Enter the Quantity to Invoice (the quantity to invoice would be negative for credit memos). Please ensure that you enter the Tax and Freight information exactly the way it was entered on the original Invoice.

Enter the Invoice details and the description.0 Page: Page 62 of 68 . click “Next”.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 7. 8. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. After reviewing the information click “Next”. Please verify the totals in the Portal against the total amount of the credit memo you are submitting. Review your information and click the “Finish” button.

0 Page: Page 63 of 68 .Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.

If you are a new supplier. you may update your contact and company information. 3. 2. you need to register at Mycricket. We strongly recommend that you register your PO contact person on iSupplier so they are able to view the POs. Once registered. Cricket will ask for additional information to register you. When do we register on iSupplier? If you are an existing supplier you will be registered by Cricket’s iSupplier Admin team based on the information we requested earlier. Will we be able to view our old invoices from 2009 on iSupplier? Yes. Once registered. The current PO contact of your company will continue to receive email notifications of the new PO as a PDF file. 5.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 10. do we need to resubmit our old invoices? No. When will we get our user name and password for iSupplier? Once you send us the required information the iSupplier admin team will create user names and passwords for your company. Who will receive notifications of POs that will be issued through iSupplier? Any registered user will be sent Purchase Order information as and when they get created. Cricket will provide you with a user name and password for iSupplier once your form is approved. After iSupplier goes live. you may update your contact and company information. your old invoices will be processed the way they are as of today and you do not need to resubmit. 4. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. you will be able to view your historical invoices on iSupplier.0 Page: Page 64 of 68 .0 Frequently Asked Questions 1.com.

The reason why you are not able to find a PO on iSupplier could be because of any of the following reasons: a. What happens if we chose to send paper invoices instead of going through iSupplier? Starting March 1st. What if we are unable to find a PO while trying to submit an invoice through iSupplier? You will not be able to submit the invoice if you do not have a PO and thus your payment may be delayed. Cricket will reject all paper invoices and require them to be submitted through the iSupplier Portal. Cricket’s iSupplier admin or Accounts Payable team will not be able to assist you if you do not have a PO. please ensure that you are logging under the correct one to view a PO. delete or merge business entities for our company? Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 6. 9. please contact the respective Cricket department for which you delivered goods or services. please ensure that you have a PO before you deliver goods or services to Cricket. It is in the process of being approved/reapproved c. In the event you do not have a PO. 2010. For timely processing of your invoices. What if we need to add. else you will not be able to view the PO’s. If you have multiple business entities. What if our company has multiple entities? User ids and passwords will be created for each business entity of your company during the iSupplier registration process. PO’s will be issued according to the entity with which goods/services are ordered. The PO belongs to a different business entity under your company. 8. You were not issued a PO b. Please ensure that while invoicing you must log in under the correct entity. In order to have your invoices processed timely. 7. please ensure that you register yourself on iSupplier and start using it before the cutoff date.0 Page: Page 65 of 68 .

Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. 2.com or call us at (858) 882-9635.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide Please notify the Cricket’s iSupplier admin team at isupplier@cricketcommunications. so that you can submit your invoice against it. Invoice amount is greater than PO amount: You have to ask your Cricket contact to get you a revised PO. 10. 13.com if Cricket currently shows more entities than your company has. Can we create an invoice with a different price to that of the initial PO? Invoices entered in iSupplier can only be enter with a specified quantity. We will work to merge the different entities together as you have specified so all PO’s and invoices will reside on the correct entities. Invoice amount is less than PO amount: You can go ahead and submit your invoice and it will get approved.2%)? No.0 Page: Page 66 of 68 . 11. There could be two possible scenarios where the invoice quantity doesn’t match the PO quantity: 1. What if we have issues submitting invoices through iSupplier? If you have any issues processing your invoices through iSupplier please write to us at: isupplier@cricketcommunications. Can we submit an invoice with a higher amount than PO but within the agreed tolerance limit (+/. However please ensure that you have a valid PO to reference. iSupplier doesn’t allow an invoice greater than PO amount to be submitted. If the price of the PO does not match the price you need to invoice you will have to request a purchase order change with the Cricket contact that issued you the original PO. 12. When can we submit an invoice? You can submit an invoice once goods or services have been delivered or performed as long as the PO is opened and hasn’t been fully invoiced.

you will notice another icon which says “Printable Page”. on the same page you have an option to “Add” documents. please follow the PO amendment process. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. Even after attaching a document successfully. It is not a mandatory field. If your invoice total is higher than the PO total. proof of delivery etc. Once you click “Finish” to submit your invoice. for services where the “total hours worked” are unknown till the job is complete or for Travel expenses which could be finalized only at the end of a travel. 16. please do so here. you will not be able to view it on iSupplier.g. Price = $1 Quantity = 3000 This will occur when while creating a Purchase Order we switch the Price and Quantity. Will we have the ability to print our invoices once we submit through iSupplier? Yes. then we will receive the lesser amount and thus the invoice will be processed to be paid. In such scenarios.g. Please attach relevant documents like time sheets. the price is appearing as $1. E.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 14. How can we attach documents related to an invoice through iSupplier? Once you enter your invoice number and Invoice description. however if as per your current process you are required to attach any document. Is it mandatory to attach documents while submitting an invoice? It is always helpful to attach supporting documents while submitting an invoice. please enter your final price in the quantity section. however it will automatically get transferred to Cricket’s Accounts Payable core system. while submitting your invoice. whereas the quantity as some large number? e. We call is “Services as Amount Purchase Orders”.0 Page: Page 67 of 68 . Why for few lines on PO. you will have the ability print your final submission page. This will be done when the final amount is uncertain and doesn’t have a specific quantity. 17. 15. please click on that. If it is lesser.

What type of training material will be provided? This training document is designed to cover all the functionalities for iSupplier. You may store a copy of this.com. 12345-2 etc. which will have a PO with a “-” E. Last changed on: 1/19/2010 Last changed by: Cricket Communications Version: 1. For that you have to continue to send us paper credit memos.Standard Operating Procedure Created By: Cricket Communications Organization: Procurement iSupplier user guide 18. please note that we may release updated versions of this document in later phases. How do we create an invoice against a Blanket PO? You can create an invoice only against a Blanket PO release. please get in touch with your Cricket contact. We will not be required to submit any invoices through the iSupplier Portal. For convenience. we will post a copy of this document on Mycricket. 12345-1. If you do not have a release number against a blanket PO.0 Page: Page 68 of 68 . However. Please note that paper credit memos will be accepted ONLY for CLOSED Purchase Orders. 20. Do we need to register on iSupplier even if we are submitting invoices through Oracle Supplier Network? We recommend you still have access to iSupplier so you can view the status of your invoices and purchase orders. 21.g. How do we submit a credit memo against a closed Purchase Order? Presently you cannot submit a credit memo on a closed PO through iSupplier. 19. This is the end of this document.

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