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Question 1

5 out of 5 points Typical responsibilities for ____ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals. Answer Selected Answer: b. middle managers Correct Answer: b. middle managers Response Feedback: This is the definition of a middle manager.

Question 2
5 out of 5 points According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open? Answer Selected Answer: a. negotiator Correct Answer: a. negotiator Response Feedback: In the negotiator role, managers negotiate schedules, projects, goals, resources, and employee raises. 5 out of 5 points A first-line manager for a large electric generator manufacturer would: Answer Selected Answer: d. manage the performance of employees who actually build the generators Correct Answer: d. manage the performance of employees who actually build the generators Response Feedback: Managing workers who make the companys product is basic to the description of first-line managers. 0 out of 5 points After the makers of Wonder bread, declared bankruptcy, their objectives were to increase its revenues by at least 5 percent and reduce its net losses by at least 80 percent. Which management function was used to set these goals and will help the company meet them? Answer

Question 3

Question 4

Selected Answer: b. leading Correct Answer: d. planning Response Feedback: Planning is determining organizational objectives and a means for achieving them.

Question 5
5 out of 5 points Which of the following management practices can be used by an organization that wants to create a competitive advantage through its employees? Answer Selected Answer: e. all of these Correct Answer: e. all of these Response Feedback: See Exhibit 1.7 for other examples of management practices used to create a competitive advantage through people. 5 out of 5 points The informational role managers play when they share information they have collected with their subordinates and others in the company is called the ____ role. Answer Selected Answer: d. disseminator Correct Answer: d. disseminator Response Feedback: In the disseminator role, managers share information with people outside their departments or companies. 5 out of 5 points There are four decisional roles. They are entrepreneur, disturbance handler, resource allocator, and spokesperson. Answer Selected Answer: False Correct Answer: False Response Feedback: The four decisional roles are entrepreneur, disturbance handler, resource allocator, and negotiator. Spokesperson is an informational role.

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Question 8

5 out of 5 points Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store, cafe, and production facility by hosting its first employee appreciation week. "It was a good mix of fun and learning," said Robin Coffey, marketing manager. Coffey is an example of a: Answer Selected Answer: b. middle-level manager Correct Answer: b. middle-level manager Response Feedback: The marketing department is a division. A division manager is a middle-level manager.

Question 9
5 out of 5 points As described by Mintzberg, a marketing manager who was hired by a manufacturer of plumbing fixtures to operate information booths would have the informational role of: Answer Selected Answer: c. spokesperson Correct Answer: c. spokesperson Response Feedback: In the spokesperson role, managers share information with people outside the firm.

Question 10
5 out of 5 points ____ is the accomplishment of tasks that help fulfill organizational objectives. Answer Selected Answer: a. Effectiveness Correct Answer: a. Effectiveness Response Feedback: Effectiveness is the accomplishment of tasks that help fulfill organizational objectives.

Question 11
5 out of 5 points At the death of her husband, Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. It was believed when she took the position that she would perform only ceremonial duties and would not want to be actively involved in the running of the company. In other words, it was assumed she would be a: Answer Selected Answer: c.

figurehead Correct Answer: c. figurehead Response Feedback: It was assumed that McAllister would perform ceremonial duties.

Question 12
5 out of 5 points The marketing manager of Interstate Bakeries was asked to meet with the organization's research and development department(s) to explain why the company needed to change its 25-year-old package design for Twinkies. The marketing manager took on an interpersonal role as: Answer Selected Answer: c. liaison Correct Answer: c. liaison Response Feedback: In a liaison role, managers deal with people outside their units.

Question 13
5 out of 5 points ____ is defined as getting work done through others. Answer Selected Answer: c. Management Correct Answer: c. Management Response Feedback: Management is defined as getting work done through others.

Question 14
0 out of 5 points The ability to perform ____ increases in its importance to success as managers rise through the managerial ranks. Answer Selected Answer: b. human skills Correct Answer: c. conceptual skills

Question 15
5 out of 5 points What type of skills tends to be equally important at all levels of management? Answer

Selected Answer: a. human skills Correct Answer: a. human skills

Question 16
5 out of 5 points Upper-level managers may actually spend more time dealing with people than lower-level managers. Answer Selected Answer: True Correct Answer: True

Question 17
0 out of 5 points Team leaders typically: Answer Selected Answer: d. oversee strategy implementation Correct Answer: b. manage external and internal relationships Response Feedback: These are the second and third responsibilities included in the description of team leaders.

Question 18
5 out of 5 points After a year as a manager, new managers typically realize their job is: Answer Selected Answer: c. people management Correct Answer: c. people management Response Feedback: See Exhibits 1.5 and 1.6.

Question 19
5 out of 5 points First-line managers are responsible for setting objectives consistent with organizational goals and planning and implementing subunit strategies for achieving these objectives. Answer Selected Answer: False

Correct Answer: False Response Feedback: This is one of the responsibilities of middle managers.

Question 20
5 out of 5 points The number one mistake, made by managers, who were derailed from their fast track up the managerial ranks was that they didn't develop or possess the necessary technical skills. Answer Selected Answer: False Correct Answer: False Response Feedback: The number one mistake made by managers who were derailed from their fast track up the managerial ranks was that they were insensitive to others by virtue of their abrasive, intimidating, and bullying management style.