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LONDON TRAVELWATCH JOB DESCRIPTION Job title: HR Officer Grade: Grade 4 Reporting to: CEO Staff manager: None

Finance managed: tbc

Job Purpose To assist London TravelWatch in effectively delivering consistent, fair and legally compliant HR practices which support the organisation and individuals in continually developing performance.

Key Tasks and Responsibilities 1. Provide advice and guidance to LTW staff and Board on HR management issues 2. Monitor changes in employment legislation, advise the management team on any relevant changes and ensure that LTWs HR policies reflect an up to date situation, are relevant and adhered to 3. Maintain an overview of LTWs performance management process to ensure that it works effectively and helps to secure organisational development objectives 4. Oversee the recruitment process, advising managers on job descriptions, accuracy and content of advertisements, advertising placement, application processing, selection and reference taking. 5. Provide advice to managers in planning and during induction for new employees 6. Oversee training and development activity, ensuring alignment with needs identified, budgets and organisation strategy. Maintain a process of training evaluation to ensure that development activity meets learning needs. 7. Maintain an overview of sickness and absence management and relationships with occupational health providers 8. Manage Board Member files. 9. Assist with payroll and pension administration 10. Prepare quarterly reports and statistics for the Governance Committee, annual statistics for the GLA and maintain an overview of compliance.

Job Objectives To be agreed annually, clarifying the emphasis to be placed on specific areas of job accountability or organisation development

JD HR Officer 2011 11 21

2 Skills and Competencies Knowledge base Initiative Understanding and experience of generalist human resource functions Experience of developing and writing policies and procedures Qualified or part qualified in HR through the CIPD Confident in the use of MS Office programmes Prioritises own workload and works proactively, completing objectives within deadlines Operates autonomously but has a strong sense of what should be referred to more senior or more specialist LTW staff. Respects and recognises confidentiality and sensitivities involved in balancing organisational and individual needs. Listens effectively to get to the heart of the issue Communicates clearly and concisely with a wide range of people at all levels inside and outside London TravelWatch Creates a persuasive case, getting things done through others Works in a participative and collaborative way with colleagues Juggles competing priorities to ensure timely and effective delivery. Builds and maintains effective working relationships both internally and with external bodies and suppliers.


Communication Skills

Influencing Skills Team work Project Management Relationship Building

London TravelWatch is the operating name of the London Transport Users Committee

JD HR Officer 2011 11 21 (2).doc