QUESTIONNAIRE

Hello Sir/ Madam, We are MBA Students from Kousali Institute of Management Studies, Karnataka University Dharwad. We have undertaken a project, major concurrent project (MCP) in Bellad Hyundai, Hubli as a part of fulfillment of our course. We kindly request you to co-operate with us for short time and provide us with your valuable information. We assure you that this information will be kept confidential and is truly for our educational purpose. Name Sex : …………………………………………………………….. : Male Female

Annual Income: ……………………………….. Address Contact no : ………………………………… : …………………………………

1) Which Brand car you prefer to buy? a. Hyundai b. TATA c. Maruti d. Ford e. Others….. 2) How many times you visit the showroom for your work in a month Or in a three Month? a. 1st time c. 4-6 times 3) The time taken to the service a car is? Less More b. 2-3 times d. More

4) Post service explanation from the showroom People? Good Bad

5) Why do you like Hyundai cars? a. Brand d. Performance b. Service c. Price d. Others……………………..

i) Safety Very Poor Excellent ii) Exterior Excellent Very Poor . c) Performance 13) In Hyundai Eon rank all these by comparing with Maruti Suzuki’s Alto.6) Do they deliver the car in a right time of promise after service? Exact time Delay 7) The cost of the service in case of free service to the new customers? Less 8) How you fell about the service in Bellad Hyundai ? Good Poor High 9) Do you feel all the staff members are co-operative in the showroom? High Less 10) Do you own the Hyundai Eon car? If no Skip The questions from 11 and 12. a) Yes b) No 11) If yes which one? a) Delite d) Magna b) Delite+ e) Sportz c) Era 12) You purchased Eon because of? a) Price d) Service b) Mileage e) Others……………….

Power /Torque ) Excellent v) Comfort and Convenience Very Poor Excellent Very Poor 14) How do you rate in this overall satisfaction? Excellent Very Poor 15) Confident level at the time of service in Bellad Hyundai? High Less 16) Any suggestions to improve at Bellad Hyundai? ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… ……………………………………………………………………………………………… Thank you.iii) Interior Very Poor Excellent iv) Engine (CC. .

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