Karen L.

Reser
Mobile: +1 (202) 549-6064 Fairfax, VA 22030 Email Address: klreser@gmail.com http://www.linkedin.com/in/karenreser

Senior/Executive Vice President/CHRO Human Resources EXECUTIVE PROFILE

Strategic, forward thinking, hands-on senior executive focused on human capital and operations in mid-size high-tech firms. Skilled at driving strategy and delivering solutions for rapidly growing organizations experiencing accelerated revenue growth. Track record of building high performance organizations and spearheading global talent strategies that meet market demands in growth-oriented industries. Proven ability to build and lead complex organizations in multi-cultural environments.

EXPERTISE AND KNOWLEDGE

--Human Capital Leadership --Cultural Development --Talent Acquisition --Employee Engagement --Workforce Planning --Performance Management --Global HR Management --Leadership Development --Organizational Development --Talent Development --New Site Start-Ups --International HR Strategies --Mergers and Acquisitions --Succession Planning --Change Management --Performance Metrics --Compensation --Business Process Improvement

PROFESSIONAL EXPERIENCE
QuadraMed, Reston, VA 2010 2011 Senior Vice President, Human Resources Top human capital executive reporting to the CEO of a $160M international Healthcare IT company with 600+ employees located in five domestic sites and geographically dispersed virtual workplaces. The company develops information technology solutions enabling healthcare organizations to leverage quality care into positive financial outcomes. --Designed and directed the companys human resources strategies, policies, and practices in rapidly growing, global technical healthcare company. Led critical corporate initiatives including strategic planning, leadership development, talent evaluation, talent acquisition, talent management, succession planning, compensation, employee engagement, employee relations, and compliance. Directed staff of 14 and a budget of $2.8M. -- Established organizational structures, designed leadership strategies, created employee development programs, and transformed the talent acquisition process. --Spearheaded corporate initiative to evaluate leadership talent, developed programs to align and execute the business strategy, and expanded managerial skill sets with global direct and indirect reports. --Aligned align corporate culture to established employee engagement counsels to meet business goals and strategies and strengthen improved customer service, teamwork, technology implementation, and high performance operations. --Created and drove HR initiatives that boosted employee retention rate from 73% to 90%. --Architected digital social media recruitment strategy that increased applicant flow, cut time-to-fill rate in half, and reduced cost per hire by 50%. --Restructured self-insured medical/life benefits program, resulting in $550K annual savings and a three (3) year rate lock. --Directed the companys space planning, space acquisition, build-outs/renovation, lease negotiation and vendor relations. Successfully renovated corporate headquarters on-time and on budget. iDirect, Inc., Herndon, VA 2001 2009 Vice President, Human Resources Senior executive reporting to the CEO of a $160M international company with 350+ employees. The company designs, develops, and markets high speed bandwidth satellite-based solutions on five continents. Recognized as one of 50 Best Places to Work in Washington DC area by the Washington Business Journal. --Led global human capital operations including designing strategic initiatives, processes, and systems with emphasis on talent management, compensation, employee relations, benefits, executive leadership, succession planning, organizational development, performance management, policies, and compliance. Directed staff of 6 and a budget of $2M. --Created national and international talent acquisition strategies that enabled the company to grow 20% annually while lowering recruiting costs and successfully filling 98% of all position openings within 45-days. --Designed and facilitated retention strategies that reduced turnover to less than 10%.

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--Enriched health plan offerings while reducing costs. Reduced benefit costs for 2010 by $185K annually. Redesigned 401(k) plans and managed plan conversion to new administrator. --Developed and implemented innovative compensation strategies including incentive and stock-based plans, merit increase system, sales compensation and executive compensation structure. --Revamped performance management system tying individual/team performance to companys business plan. --Designed succession planning and leadership development programs to provide for future organizational needs. --Guided HR, payroll and benefits services in 23 countries throughout Europe, Asia, Australia, North and South America. --Designed and implemented executive, management, and employee development programs that enhanced the internal capacity of the Companys staff, to realize short and long-term business goals. --Devised and guided the HR strategies for the post-acquisition integration of company into $4B Asian corporation. --Successfully implemented formal process improvement program for TL 9000 certification. Peak Technologies, Inc., Columbia, MD 1999 2001 Vice President, Human Resources Executive human resources leader reporting to the President and COO of a $275M global systems supplier and integrator of automatic identification and data capture solutions (warehouse management software, wireless data capture, and ERP integration tools) with 850 employees in 10 domestic offices and 8 countries worldwide. --Led human resources department including designing strategies and delivering high quality results in the areas of employee relations, staffing, performance management, compensation, organizational development, employee development, succession planning and policy development. Directed staff of 10 and a budget of $1.5M. --Created and implemented nationwide talent acquisition strategies that successfully grew technical and sales workforce by 200 individuals within one year. -- Redesigned medical coverage, directed competitive bid process for all self-insured health plans, and successfully converted both coverage and carriers within a 90-day period culminating in $250K annual savings. --Designed and implemented an employee development program and an intensive sales training initiative. --Aligned compensation strategy with business goals. --Created a spirited corporate culture and environment of employee engagement. Qwest Communications International, Inc., Arlington, VA 1996 1999 Director, Human Resources Senior-level Human Resources leader responsible for leadership and management oversight of human resources and strategic planning functions for $3B telecommunications company with 9,000 employees across 80 domestic and 15 international locations. --Directed staff of 14 and a budget of $1.4M in the delivery of strategic talent management initiatives, systems planning, employee relations, talent acquisition, policies and procedures, Human Resources Information System (HRIS), and Affirmative Action. Provided continuity and leadership through a corporate-wide reorganization. --Coached senior management on staffing strategies/critical skill shortages and launched successful staffing campaigns. --Guided the HR strategies for three due diligence and M&A efforts ranging in size from $250M to $1.5B. --Designed employee communications tools that won the International Association of Business Communicators (IABC) top awards two years in a row. --Designed and implemented executive-level management reporting systems for both company and HR related Key Performance Indicators (KPI).

Additional Professional Experience

American Red Cross National Headquarters, Washington, D.C. 1993 1996 Director, Human Resources Administration Senior-level leader with corporate responsibility for largest national humanitarian organization comprised of 32,000 staff and an annual budget of $1.8B. Served as Human Resources leader for both Biotech Division and Corporate Headquarters. Lockheed Martin Corporation, Bethesda, MD 1986 1993 Chief, Employee Relations and Staffing Directed the employee relations, staffing, and regulatory compliance functions for a $1B Division serving 1,000 employees in 12 U.S. locations. Spearheaded ISO formal process improvements for HR.

EDUCATION AND AFFILIATIONS

BA Degree, Psychology Major, University of Northern Colorado, Greeley, Colorado Society for Human Resources Management (SHRM) Women in Technology (WIT) Mobile: +1 (202) 549-6064 Email Address: klreser@gmail.com