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5.4 e-Government Experience of Thailand 5.4.

4 e-Government Project

5. Benchmarking

Track 3. Payment Gateway

Financial management gateway for government and business sectors

Payment of VAT returns - Income Tax/Corporate Tax Filing - Revenue Department with Commercial Banks Government payment for e-Purchasing - Ministry of Finance with Krung Thai Bank

Track 4. e-Procurement

Electronic Procurement for government sectors

Provision of online information on procurements by public agencies Governments participation in e-Commerce activities - Office of Prime Minister - Office of the Auditor General - Commercial e-Procurement marketplace/exchange

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5.4 e-Government Experience of Thailand 5.4.5 Effects and Future Directions

5. Benchmarking

The Thai Government reached the national goal, the development of the country and enhancement of the nations competitiveness through developing productivity in Government administration and Government services for citizens and businesses along with implementing continued ICT projects. Also, they will intensively drive the national development policy using ICT continuously.

Significant Gains in Productivity High-cost Innovation in Corporate Effects Relations among Components of Civil Society (Government, Business, Non-Profit Organizations) Role of Information and Knowledge in Wealth and Employment Creation

Prime Minister should be actively involved in ICT Development Plan Future Directions Deepen and expand e-Government service area Ministry of ICT is emerging

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5.5 Benchmarking Analysis Summary

5. Benchmarking

Following is the implication summary to aid Mongolian e-Government planning based on the leading experiences of 3 countries and categorized 5 target sectors. Experience Summary Korea Government initiatives computerization with 6 priority projects which are the national basic administration such as NID, Custom clearance, Real Estate Management since 1985 Expanding computerization of government-wide in 1990s Deepening integrated services of inter-ministries since 2000 with 11 projects for efficient Government, quality civil service and enhance business environment and infrastructure such as G4C, NAFIS, PPS, NEIS, HTS, NPS, PKI BPR/ISP should be executed prior to initiation of projects USA NPR initiatives e-Government 13 projects and 49 subjects since 1993 by Government reform plan using ICT those are G2C(4), G2B(6), G2G(5), IEE(8), e-Authentication, Enterprise Architecture e-Government strategies (OMB) was made for realizing the Intension of building e-Government at Feb 2002. Thailand Since 1992, computerization is started and Thailand character set is registered Executing 3 pilot projects, SchoolNet, GINet, IT law, in accordance with IT 2000 policy and expanding 11 projects by IT 2010 policy e-Government initiatives 4 tracks including 11 projects in IT 2010 policy since 2001 such as e-Economics, e-Registration, eProcurement, etc - 159
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Implication Executing FEA project for preventing overlapping ICT investment Computerization should be initiated from national basic administration such as NID, Education, Real Estate Registry, Custom Clearance for efficiency Then expanding government-wide computerization and moving integration step of each computerized administration More focus on quality of civil services that is reduction of visits and documents and convenient and Simple services Trying to reach the efficient and transparent administration Set up procedure to establish e-Government such as Master Plan, Action Plan, and Strategic Framework Need policies which are pointed to build up knowledge based society Creation of useful contents and Knowledge Implementing BPR/ISP for executing projects efficiently

Informatiz ation

5.5 Benchmarking Analysis Summary (Continued)


Experience Summary KOREA Organization of Informatization promotion committee and e-Government expert committee which took charge of plan, section, decision, support, monitoring of e-Government project The committee organized directly under president President droved the e-Government with deep concern and organized the committee and adopted project ownership system Collaboration between Government and the Private Sector Organizati on USA Organization of OEG (Office of Electronic Government) under OMB (Office of Management and Budget) directly belonging to the president at 2002 OEG is taking charging of executing federal e-Government business and utilizing ICT Thailand NITC took charge of ICT policy and project and organized under Prime Minister directly Close Linking the policy with the operations of the Nation IT committee, NTC, and NBC

5. Benchmarking

Implication

Organizing ICT committee taking charge of ICT development and developing policy and project e-Government executing organization laid directly under the national leader Need Close Collaboration with ICT related organization Need strong leadership to expel e-Government and support

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5.5 Benchmarking Analysis Summary (Continued)


Experience Summary KOREA Government CIO was assigned since 1998 and Cyber Korea 21 is planned and executed since 1999 ICT related Laws are formulated such as Informatization promotion Law and e-Government Law since 1995 Now Participation Government pursuits Networked/knowledgebased/participation government as a e-Government policy USA Enact Paperwork Reduction Act of 1995 (PRA) for promoting the computerization of government administration Enact Clinger-Cohen Act of 1996 (CCA) for preventing overlapping ICT investment Establishing e-Government Law in 2002 for supporting e-Government realization Assessment is needed to reduce the errors caused by e-Government projects Thailand Government CIO was assigned since 1997, Organizing NITC which took charge of national ICT plan and projects at 1992 ICT related law was developed since 1999 Executing policies such as IT 2000(1996), IT 2010(2001), e-Thailand(2000), e-Gov(2001) Move to Potential Leader Group by 2010 - 161
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5. Benchmarking

Implication Setting up laws and regulations for preventing overlapping ICT investment Periodical assessment of executed projects and the results of assessment apply to future plan Need to reform the regulations in accordance with ICT development such as Informatization promotion law and digital signature law

Law

5.5 Benchmarking Analysis Summary (Continued)


Experience Summary

5. Benchmarking

Implication Thailand Education Developing human capacity and Closing the Digital Divide Developing human capacity

KOREA ICT development of Private sector USA ITA projects were expelled by OEG(Office of electronic Government) because the national IT standard was absence Infrastruc ture Executing FEA(Federal Enterprise Architecture) project for preventing overlapping ICT investment Thailand Creation of useful contents and Knowledge Clear-cut leadership mechanism and collaboration agencies

Adoption of national Information Technology Architecture by executing FEA

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6.1 Overview 6.1.1 ICT Trend

6. Analysis of ICT Trend

The recent Information Technology has been enhanced to Web-based open system, and the interface between internet and multimedia will be a part of life cycle.

Past
Computer Center-Oriented Centralization FILE, Hierarchical DBMS Main Framework (1-Tier) Character User Interface Low capacity & Single Media Network Using 3GL Closed Network

Current
User-Oriented Decentralization Relational DBMS Client/Server (2, 3 - Tier) Graphic User Interface High Capacity & Multi Media Network Using 4GL Internet/Intranet/Extranet

Future
Privacy Oriented Multi & Integration Object-Oriented DBMS Peer-to-Peer & Web-base Multimedia User Interface, Biometric Recognition Interface between human and machine High speed Integrated Network of Wire & Wireless Mixed Media Object-Oriented Language and Natural Language Coexistence of Internet and Life Cycle

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6.1 Overview 6.1.2 ICT Analysis

6. Analysis of ICT Trend

ICT Technology may be categorized in five major areas: IT Planning, Application Support, Communication & Network, Security, and System Management.
IT (Information Technology) Planning Services - Standard & Technique for planning blueprint & action plan EA (Enterprise Architecture), ISP (Information Strategy Planning), BPR (Business Process Re-engineering)

Planning Planning

Application Support Services - Standard, tool and technology for supporting integration information & applications - Information system providing user interface and business logic

EDI (Electronic Document Interchange), Web Service, XML (eXtended Markup Language), Groupware, EDMS (Electronic Document Management System), EP (Enterprise Portal), KM (Knowledge Management), DW (Data Warehousing), etc. VPN (Virtual Private Network), Firewall, IDS (Intrusion Detection System), PKI (Public Key Infrastructure), Data Encryption, etc. Mobile, Ubiquitous Computing, xDSL (Digital Subscriber Line), HFC (Hybrid Fiber Coaxial), etc.

Application Application Development Development

Security Services - Technology & protocol for integrity and authorization Communication & Network Services - Protocol & Equipment for transmitting from node to node

System System Management & Management & Maintenance Maintenance

System Management Services - Technology for managing ICT asset such as H/W, N/W, and DBMS.

IDC (Internet Data Center), DR (Disaster Recovery), Backup Center, Outsourcing, etc.

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6.2 IT Planning Services 6.2.1 EA (Enterprise Architecture)

6. Analysis of ICT Trend

Enterprise Architecture (EA) is aimed at systematizing the value chain model of organization in order to help various stakeholders and ICT personnel understand the model easily. Therefore, EA enhances the organizations competitiveness in the market by developing IT administration system.

External Org. < Enterprise >

Business

Modeling
Data

Structuring Organization

Application

Structure a suitable enterprise business model so that ICT relevant department can understand the model.

Technical

Foreign Man Org.

Process Customer Conceptualization

Technology

Standardization

National Org.

Establish the concept and standard to implement and operate the architecture, as well as to set the information for ICT integral management.

[ Changing the value chain model of business into enterprise architecture ]

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6.2 IT Planning Services 6.2.2 ISP ( Information Strategy

6. Analysis of ICT Trend

Information Strategy Planning (ISP) designs a desirable future business model that enables optimized business operation to cope with environmental change while achieving a fluent management strategy. It then sets up an information strategy implementation plan from an ICT perspective to support this design efficiently.

Implementation of IT Framework
Mission Government

Vision Customer Supplier Management Strategy Competitor Employee Bank Labor Union Stockholder

Planning & Controlling of IT Framework

Future Information Model(ISP)

External

Information System

Internal

Business Strategy

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6.2 IT Planning Services 6.2.3 BPR (Business Process Re-engineering)

6. Analysis of ICT Trend

BPR is a management technique that reestablishes and implements the present process such as business, organization, and corporate culture until to meet the requirements of desirable image (Vision) and strategy of business system. "Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed. Hammer and Champy, 1993

Information System Current Process Radical Redesign Reengineering Process

Reduction in Cycle Times Reduction in Cost

Customer Satisfaction
Quality Improvement Process
Simplification Standardization Workflow

Technology
ICT Business Technology Project Management Skill

Human Resource
Org. Formation Role Allotment Regulation & Tradition Incentive Education/Training

Service Improvement

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6.2 IT Planning Services 6.2.4 Summary of IT Planning Service Trend

6. Analysis of ICT Trend

Establishing EA and ISP helps inter-operability among information systems prior to the development, and acting with BPR is more efficient.

Key Functions
AS-IS of Business & ICT Analysis Defining To-BE Model of Information Systems Planning Action Plans

Implication
Decision making to adopt ICT based on standard, principle and index Eliminate overlap project between ministry Secure the system interface for co-operation Improve quality of civil services Empowers employees Eliminates waste, unnecessary management overhead, and obsolete or inefficient processes Produces often significant reductions in cost and cycle times

EA

BPR

Redesign business process efficient using best practices

ISP

AS-IS of Business & ICT Analysis Defining To-BE Model of Information Systems Planning Action Plans

Business strategy and associated ICT strategy deduction Strengthening inter-operability among Ministries System deduction which can do to do business of public officials efficiency Tuesday

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6.3 Application Support Services 6.3.1 XML (eXtended Markup Language)

6. Analysis of ICT Trend

XML is the standard markup language to overcome the limitation of HTML and to provide SGML level information on the Web. Hypertext markup language Usage of Tag Reuse of Document Limited X User Defined O Document for e-Commerce, Large capacity and complicated document Easy to use Easy on document structure and contents search XSL XML SGML Unlimited on the number of users O e-Library, Large capacity and complicated document Difficult and professional Easy on document structure and contents search DSSSL

Application

Home Page, Simple Document

Documentation Document search Printing Language

Simple and easy to use Hard to search effectively CSS

As a simplified version of SGML, XML contains practical parts of SGML. As HTML has many disadvantages when applied to defining extended structures such as Schemas and objectoriented hierarchy, XML was developed by W3C to enable SGML to extend on the Web.

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6.3 Application Support Services 6.3.2 Groupware

6. Analysis of ICT Trend

Groupware is a system that supports groups collaboration in office, and it is used at work to have prompt communication, share information for cooperation, and efficiently support business process. Groupware System

1472

e-Mail Document Creation


Users

e-Bulletin

Document Management (Interfacing with KMS)

Information Sharing (Interfacing with KMS)

Users

Users

Need for employees Sharing information within the organization Prompt communication Quick decision-making

Need for Organization Very comparative attitude within the same industry Need of sharing valuable information Enhancing strategy management with ICT
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6.3 Application Support Services 6.3.3 EDMS (Electronic Document Management System)

6. Analysis of ICT Trend

EDMS is the management system for document life cycle from creation to disposal. It is used to provide efficient solutions for increased volume of document and its management.

Document Creator Subjects of Management

Users

Other Systems

Document

Create

Process (Approval)

Distribution

Classification Storage

Register

Metadata Repository

e-Mail & Message Retrieve (Use) Transfer Disposal Multimedia Files

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6.3 Application Support Services 6.3.3 EDMS (Electronic Document Management System)

6. Analysis of ICT Trend

Recently, the management for atypical information such as paper document is highly emphasized. And organizations actively make efforts to establish data warehouses for knowledge management as their important infrastructure.

Atypical Information

Knowledge+ Document + Data Knowledge Management System Document + Data

80 % Information 20 %
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Electric & Template document, fax, e-Mail, voice, picture, output, report and etc. Typical Information

Document Management System

/ CLIAM

Customer List Bond Voucher

MIS

Integrated Information System Operation Transaction Support System

Data Warehouse Information Decision Support

Data

First Transfer Second Transfer

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6.3 Application Support Services 6.3.4 Enterprise Portal

6. Analysis of ICT Trend

Enterprise Integration Portal is a concept for a Web-site that serves as a single gateway to a companys information and knowledge base for employees and customers, business partners, and other general purposes.

EDMS EDMS Government/ Ministry/Agency

Search

Document , Information & Data

SSO*
Groupware Groupware
Integrated Knowledge DB Knowledge Classification Integrative Search

Personalization
Company
One-click Log-in

Interface

Interface
Legacy System Legacy System Citizens
* SSO : Single Sign On

Knowledge Classification

Knowledge Knowledge Management Management

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6.3 Application Support Services 6.3.5 KMS (Knowledge Management System)

6. Analysis of ICT Trend

Knowledge Management is a business system that captures, organizes, and disseminates knowledge by establishing knowledge repository and providing knowledge sharing/collaboration services. Recently, KMS evolved into EKP* (including portal functions).

MyEKP (My Portal Services) PUSH User Profile (Personalization) Layout Manager Portlet Manager

User Interface : Enterprise Knowledge Portal


Community e-Approval Communication e-Bulletin Search Full Text Retrieval Collection Auto Classification

Knowledge Sharing/Collaboration
Knowledge Map Documentation Security Q&A Approval Expert Registration

Integrative Search

URL Evaluation

Best Practice Statistics Interfaces

Administration Services

Repository Service

EDMS

Groupware

Legacy

People

Internet

Data-warehouse

Etc.

Information & Knowledge Sources


* EKP: Enterprise Knowledge Portal

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6.3 Application Support Services 6.3.6 Summary of Application Support Service Trend

6. Analysis of ICT Trend

Groupware and EDMS are commonly used to manage organization and its information efficiently. The information can be shown integrated at the single gateway, Enterprise Portal.

Key Functions XML


Reusing document Providing user defined tag

Implication
Share information and mutually exchange document with different system. Help ministries integrate each other to realize e-Government. (G2G, G2B) Accomplish the process efficiency with sharing inform ation among ministries, prompt communication, and ef fective process management. Enhance the quality of administration service and process efficiency by digitalizing and integrating the scattered documents and templates. Improve public service by providing essential and integrated information through a single point. (G2C, G2B) Enhance the administrative process efficient by sharing administrative know-how and knowledge. Basic tool for establishing knowledge-based society/government.

Groupware

Interchanging information e-Mail Sharing information e-Bulletin Work flow - e-Approval Document Classification & Storage Document Transfer Document Disposal Personalization Sing-sign-on Marketplace Integration Knowledge creation, capture, organization Knowledge map & repository management

EDMS

EP

EP

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6.4 System Management Services 6.4.1 IDC(Internet Data Center)

6. Analysis of ICT Trend

IDC is a place where many servers are gathered to enable long distant subscribers to access to the Internet through high speed leased line. The Center provides its customers with servers and networks and manages Web contents with outsourced Internet service.

IDC

Customer

Internet Backup Server

Application Server Database

Customer

Problems Traffic increase in geometric progression High cost on server implementation & operation Absence of security for internet server Limited connection with synchronous multi-line subscribers Absence of protection for network difficulties and disaster Need of additional facilities to handle increased system servers - 176
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Functions of IDC Securing high capacity bandwidth of 100 M/GB Cost reduction in line, installation, operation, and maintenance Special management for security facility, NMS Temporary connection with synchronous multi-line providers Minimizing network difficulties (round-the-clock monitoring) Need of facilities for high performance and high quality

6.4 System Management Services 6.4.2 DR (Disaster Recovery)

6. Analysis of ICT Trend

Disaster Recovery is the activity that backs up the whole of data, system, business flow and protect enterprise's computer system from natural, technological, artificial calamity, and unexpected loses. Factors Natural Factors Disasters Earthquake, typhoon, storm, heavy rain, flood/inundation Terrorism, fire, destruction of facilities (telecommunication, electric power, waterworks, etc.) Computer hacking, virus Information leakage, labor dispute Social Factors Operating Factors Occupation, strike Mistake, data loss, program & software defaults Heavy transaction H/W damage, software defect, telecommunication & network faults, Facilities fault Facilities Backup Center Mirror Site, Hot Site, Warm Site, Cold Site Technology for recovering Disaster Tape/Disk Backup, RAID (Redundant Array of Inexpensive Disks), DB Replication

Data Backup

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External Internal

Artificial Factors

Dual System

HA (High Availability) System, Dual Network & Power line

Fire extinguisher, Automatic fire alarm and extinguishing system with halon gas, leakage extinguisher

Technological Factors

Security

IDS (Intrusion Detection System), IPS (Intrusion Prevention System), Firewall

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6.4 System Management Services 6.4.2 DR (Disaster Recovery)

6. Analysis of ICT Trend

Disaster Recovery Center provides ICT business with continuity by conserving minimum resources for service or operation in remote areas when the primary center cannot be accessed or operated under the worst calamity circumstance.

Primary Center DR solution


Data DISK Data DWDM DWDM

DR Center

Data DISK

AP Server

DB Server

Backup Terminals Facilities Internal network

Terminals DB Server AP Server

Switching System

Agency

Internal network
Switching system

Network

Government

Backup Network

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6.4 System Management Services 6.4.3 Outsourcing

6. Analysis of ICT Trend

In Information System Service, outsourcing is the procuring of technological or manpower services, products, or parts of the products from outside suppliers or manufacturers.

Outsourcing Type
Infrastructure Technology 1. Total Outsourcing Sourcing all ICT to vendors

Desktop Management Training

Need for Outsourcing Cost reduction Short of expert pool Enhancement of service quality

Network Management 2. Selective Outsourcing Sourcing the parts of ICT to single/multivendors

BPR
D

Efficient utilization of human & natural resources Improvement of flexibility

Management

ISP
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Data Center Management


nt me p elo ev e nc na te ain M gr nte I on Application ati

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6.4 System Management Services 6.4.4 Summary of System Management Service Trend

6. Analysis of ICT Trend

The information that each ministry owned are integrated and managed under outsourcing contracts by the Internet Date Center. And the Backup Center will be in operation to enable the integrated information to be safe from various disasters.

Key Functions
Co-Location Hosting Service Security Service 365 days, 24 hrs. Non-stop service

Implication

IDC

Establish data center with collecting all data from each ministry and provide information via Internet. Apply to build integrated data center that can provide reasonable network speed and security service.

DR

Business Impact Analysis and Risk Management Establishment of Action Plan

Accomplish the business continuity by forming Disaster Recovery Center which considers the possibility of natural disaster and business impact analysis.

Outsourcing

Sourcing the development & management of ICT to outside vendors

Outsource the management of Information systems to help ICT experts efficiently operate.

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6.5 Communication & Network Services 6.5.1 Mobile Computing

6. Analysis of ICT Trend

Mobile Computing is a new paradigm of computer which enables users in mobile condition to access to the Network. This technology service uses POST PC, cellular phones, wireless LAN, and other mobile communication devices.

Mobile Platform
Mobile Devices Mobile OS

Mobile Device Computing Terminal in mobile conditions Telecommunication devices like cellular phones, PDAs*, and lap-top computers Mobile OS Operating System adopted in mobile devices Windows CE, Palm OS

Mobile Networking WAP


Bluetooth

Mobile Software & Applications


Mobile DBMS Mobile Solutions

Bluetooth Protocol to communicate in local areas using mobile devices WAP (Wireless Application Communication) Standard protocol to communicate in wireless Internet
*PDA: Personal Digital Assistant

Mobile DBMS Infrastructure to develop applications in mobile OS Mobile Solutions Application such as bulletins and games

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6.5 Communication & Network Services 6.5.2 Ubiquitous Computing

6. Analysis of ICT Trend

Ubiquitous Computing is the method of enhancing computer use by making many computers available throughout the physical environment. This invisible technology enables the devices with computer chips in to formulate communication Network that people can enjoy in everyday life.
Wireless Internet GPS Positioning System IPv63) Broadband Network

Sensing RFID1) Information Appliance

Physical Environment

Digitalization of Digitalization of Physical Environment Physical Environment


Downsizing+ Higher Energy Efficiency
MEMS2) Embedded System

The 3rd Space

Materialization of Materialization of Electronic Environment Electronic Environment


Wireless+Post PC

Electronic Environment

POST PC

AR/VR4)

Network enjoyable at any time, in any place Device-oriented Network Free use of contents Comfortable Network Safe Network
1) RFID (Radio Frequency Identification): Wireless identification, barcode replacement, data transmission among long distances farther than 27 meters. 2) MEMS: Micro Electro-Mechanical Systems 3) IPv6: Internet Protocol version 6 4) AR/VR: Augmented Reality/Virtual Reality

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6.5 Communication & Network Services 6.5.2 Ubiquitous Computing


Characteristics of Environments in Ubiquitous Computing Class. Subject Awareness Form Organization Phase Functional Format Key Network Space Development Technology

6. Analysis of ICT Trend

Physical Environment
atoms Tangible space Euclidean space, real space Land + Things Address/street number Things embedded in space Highway system, railway network Civil engineering, Buildings

Electronic Environment
bits Intangible space Logical space, Virtual space, Internet + Web Fixed ( IPv4 ) Things embedded in computer Internet connecting PC and PC ICT (Computer+Communication+ Broadcasting)

The 3rd Space


atoms+bits Invisible but enjoyable space without touching Intellectual space, Intellectually augmented reality Ubiquitous network + Intelligent environment & things Mobile ( IPv6 ) Computers embedded in things Internet connecting things and things ICT+NT (Nano-Technology)+BT (Bio-Technology) Integration of Electronic and Physical Environments National Comprehensive U-Mongolia Planning

Development Policy

National Comprehensive Land Planning

Cyber-Mongolia, e-Korea

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6.5 Communication & Network Services 6.5.3 Summary of Communication & Network Service Trend

6. Analysis of ICT Trend

ICT industry recently shares active movements to project on m-Government, u-Government where people can enjoy the services of Information system at any time, in any place, such as cellular phones and wireless LAN.

Key Functions

Implication
Improve the quality of public service by establishing

Mobile Platform

Mobile Government. Provide service retrieving national information in mobile devices such as cellular phones and PDAs.

Mobile

Mobile Networking Mobile Application & DBMS

Establish U-Mongolia with free access to information at any time without the limitation of High efficiency network that users can network, terminal, and content. Build the seamless computing atmosphere with connecting daily life and ICT such as HomeNetwork, Tele-Medicine and Tele-Education. Accomplish the existing e-Government project and enhance the accessibility to e-Government under wireless environment.

Ubiquitous Computing

always enjoy. Ubiquitous System: POST PC, Realtime OS, etc. Application enhancement: U-Agent, Intelligent Content, etc.

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6.6 Security Services 6.6.1 VPN

6. Analysis of ICT Trend

VPN (Virtual Private Network) is a network that is consisted by using public wires to connect nodes. VPN connects both branch offices and telecommuters into an enterprise-wide corporate network via the Internet without long distant charges for leased line.

Before Installing VPN


Telecommuter Head Office

After Installing VPN

Telecommuters Internet Mobile Users

Head Office

PSTN

Mobile User

Branch Office Leased Line (Frame Relay X.25)

InternetBased Intranet (VPN)

InternetBased Extranet (VPN)

Business Partner

PSTN

PSTN Renting a leaded line from a communication carrier and connect it between Branch Office and long-distant subscribers Closed Network Huge fund is needed in the early investment of many communication devices and software High-cost communication service / A lot of human & natural resources for management

Branch Office

Branch Office

Network connections over a shared infrastructure Same policies and performance as a private network Open Network Information Protection using Tunneling & Data Encryption Flexibility of network service is available when numbers of subscribers increase or when they move to other places

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6.6 Security Services 6.6.2 Firewall

6. Analysis of ICT Trend

Firewall is a combination of hardware and software that secures access to and from the LAN through the Packet Filtering, one of the main types of firewall architecture. It is helpful to block illegal accesses from outside the Network and find information leakage.

Packet Filtering
Real Connection Reply Connect Request

Internal User
Illegal Access Public IP Address

Firewall
NAT

Private IP Address

Access Control Logging & Auditing Authentication Encryption Integrity Check, Virus Filtering, Dual DNS, etc.

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6.6 Security Services 6.6.3 IDS (Intrusion Detection System)

6. Analysis of ICT Trend

Firewall blocks illegal accesses from external network, but it cannot find break-ins from internal network users. However, IDS can be used to secure internal network resources from internal network users in advance throughout monitoring.

External Network

Firewall Internal Network & Server Group Hub


Intrusion detection of unauthenticated users and external data Real-time Response and Report with data collection and analysis Auto-preparation and security auditing for intrusion against networks & systems

Router

Intrusion Detection System

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6.6 Security Services 6.6.4 PKI (Public Key Infrastructure)

6. Analysis of ICT Trend

PKI is a system to secure public key encryptions from creation to verification and its safe management before commercialization of public key cryptography.

Public Key Encryption


Sender Public Key I love you
sXk$% sXk$% Sikow@ Sikow@ @dilIF* dilIF* lix%kT

Problems of Public Key

Receiver Private Key I love you Client

Give me your public key

Manipulate Here is my (manipulato rs) public key Give me your public key

Server

The message encrypted by public key is decoded by its counterpart private key only, and vice versa. A coding system in which encryption and decryption are done with digital signature creation key (public key) and digital signature verification key (private key) Public Key: all users can access (open) Private Key: only key holders can access (secret) A corresponding pair of such keys constitutes a key pair, and they are created in matched pairs.

Intercept & manipulate Problems of Pubic Key Cryptography System Need to prove realistic solution for the public key holders identification Need of key creation and verification, and its safe management Solution PKI Safe public key server Certification of Certified Authority (CA)

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6.6 Security Services 6.6.4 PKI (Public Key Infrastructure)

6. Analysis of ICT Trend

PKI is a fundamental technology and institutional framework to develop applications of the technology of public keys. It is established to strengthen the efficiency and safeness in information protecting areas where public keys are used and applied to.

Foreign Government

Government

Mutual Recognition

Other Certification Authorities

Mutual Authentication

Root CA (GCC)

Mutual Authentication

Other Certification Authorities

Issuing & Managing Certification

Public Service CA

Bank CA I

Bank CA II

Trading CA

Others

Issue & Managing Certification


RA RA RA RA RA

Users (PC, Content Provider, Groupware Server) e-Commerce, e-Banking, e-Trading, Public service, Groupware, e-Payment, etc.

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6.6 Security Services 6.6.5 Summary of Security Service Trend

6. Analysis of ICT Trend

ICT industry is equipped with both firewalls and IDS to protect break-ins from external and internal networks. Now, PKI needs to be installed at the national level to ensure reliable authentication system for e-Commerce.

Key Functions

Implication
A high cost-effectiveness is available thanks to the security when using public network instead of special leased line

VPN

Tunneling Data Encryption

Firewall

Access Control Authentication Integrity Check, Virus Filtering Data Collection Intrusion detection Analyzing & reporting Certification administration Creating, storing, canceling, and making administration policy

Essential and basic element to prevent intrusion Precede establishing security level and policy to operate firewall efficiently.

IDS

Implement IDS with firewall to make up for the weakness which cannot resist the Internal intrusion

PKI

Certificate issued by official certificate authority is acted such as seal impression in actual transaction. Establishment of NPKI is necessary to ensure the security and safeness for active e-Commerce.

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6.7 Findings
The key findings from the ICT Trend Analysis are summarized as follows.

6. Analysis of ICT Trend

Implication
EA: Standards & framework of Business, Process, Technique, Organization ISP/BPR: Redesign & IT plan by best practices XML: standard data format Groupware: Business automation tool EDMS: Document Management tool EP: Personalized gateway IDC: Internet Data Center DR: Backup center for failure or disaster Outsourcing: Outsource Information systems to ICT experts Mobile & Ubiquitous Computing: Technology that users can enjoy information in their needs at any time, in any place VPN: Virtual network system used as leased lines Firewall & IDS: Securing system that blocks and monitors break-ins between external & internal networks. PKI: Technology infrastructure for e-Commerce

Summary
ISP/BPR needs to precede establishment of information technology for efficiency. Need for establishing EA to eliminate the interoperability and redundancy among ministries. Need for introducing Groupware and EDMS to aid Paperless-office and e-Office Need for a data integration center to store and circulate documents using EDMS The data integration center needs to introduce Firewall and IDS and to establish a separate backup center to protect information data from disaster Need for a single window to enhance quality of public services for citizens Need to use efficient XML as the standard format of data and information Need for outsourcings to professional vendors of each services to increase quality of ICT Need to establish NPKI to ensure the security and safeness for active e-Commerce

IT Planning

Application Support

System Management

Network & Communication

Security

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7.1 Definition of CIR

7. Direction of Main Improvement

To accomplish the Informatization of administration information, Construction of the system to share Administration Information, Improvement in the process of Administration Service, and Construction of the computerized system for nations basic Administration Service are should be done.

Key finding
Need to build integrated Data Base for efficient Government administration using modern ICT (1) Requirement of digitalization of Governments paper data (1) Introducing new services using ICT such as e-Learning, e-Publishing, e-Tax, e-Custom, e-Document, eApproval, e-Billing, e-Payments, e-Procurement, eTransport, e-Health, e-Learning, etc (1) Informatiza tion Establish an electronic system that submits complain, petition, comment, and request to the government staffs. (1) Establishment of unified Information exchange network among related Government agencies and other organizations (G2G) (1) Smooth transition of working culture from traditional methods to those of ICT (1) Development of online administration service for efficient administration and providing administration information to citizens (1)
* CIR : Critical Information Requirement

CIR*

Computerization of government administration for public service and opening information using ICT

Construction of the integrated system covering all related organizations to share information

Improvement in the process of Administration Service for efficiency and transparency

(1): Policy, (2): Status, (3): Requirement, (4): Benchmarking

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7.1 Definition of CIR ( Continued ) Key finding


Necessity of the framework to establish e-Gov. including law, and procedure (1) Integrate Information system and share information among ministries/agencies/departments (2) Need to prepare various communication programs to people on e-Government progresses (3) Need to informatize high demanding service such as Civil Registration, Health, Authorization and Tax affair (3) Need to improve efficiency of administration with sharing information and improving working process (3) Improve an efficient administration service by sharing information among ministries (3) Design & implement e-Document, e-Approval and eOffice (3) Creation of useful contents and Knowledge (4)

7. Direction of Main Improvement

CIR

Establishment of the process to project on e-Government (plan/do/see)

Computerization of government administration for public service and opening information using ICT Construction of the integrated system covering all related organizations to share information Improvement in the process of Administration Service for efficiency and transparency

Informatiza tion

Establishment of Knowledge-Based Administration System

(1): Policy, (2): Status, (3): Requirement, (4): Benchmarking

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7.1 Definition of CIR ( Continued ) Key finding


Executing FEA project for preventing overlapping ICT investment (4) Computerization should be initiated from national basic administration such as NID, Education, Real Estate Registry, Custom Clearance for efficiency (4) Then expanding government-wide computerization and moving integration step of each computerized administration (4) Informatiza tion More focus on quality of civil services that is reduction of visits and documents and convenient and Simple services (4) Trying to reach the efficient and transparent administration (4) Set up procedure to establish e-Government such as Master Plan, Action Plan, and Strategic Framework (4) Need policies which are pointed to build up knowledge based society (4) Implementing BPR/ISP for executing projects efficiently(4) - 194
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7. Direction of Main Improvement

CIR

Computerization of government administration for public service and opening information using ICT Construction of the integrated system covering all related organizations to share information Establishment of the process to project on e-Government Improvement in the process of Administration Service for efficiency and transparency Establishment of Knowledge-Based Administration System

Implementing BPR/ISP for executing projects efficiently

(1): Policy, (2): Status, (3): Requirement, (4): Benchmarking

7.1 Definition of CIR

7. Direction of Main Improvement

Main requirements of executing e-Government are Improvement on capacity of the network infrastructure, Construction of supporting system for expanding Internet Service, and Establishment of the system standard at the Government Level.

Key finding
Need to establish a unified code system (1) Need to expand coverage of the Internet (1) Equip secondary schools and TVET Centers with the modern technology in IT. (1) Need to build high speed transmission network throughout Mongolia. (1) Infrastructu re Establishment of Digital Community Centers for businesses at bag, soum, and aimag levels (1) Reduce the Internet connection cost (1) Locate free public Internet areas in public places such as airport, railway and auto stations, cinemas, etc. (1) Requirement of networking to connect related businesses and agencies such as high-speed network, satellite, etc. (1) Implement the detour (backup) line in national network (2) Supply PCs and high-speed internet connections to citizens to make e-Government active (2) - 195
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CIR

Development of Nations Unified Code System and technical standardization

Construction of expanding national network infrastructure and improvement on capacity

Construction of supporting system for expanding Internet Service

(1): Policy, (2): Status, (3): Requirement, (4): Benchmarking

7.1 Definition of CIR ( Continued ) Key finding


Standardize Information Technology Architecture to implement & operate systems effectively and efficiently. (2) Expand the national network system across the country to provide citizens with real-time (2) Upgrade information protection level by establishing security solutions (2) Need for equipment to provide on-line service properly and education of on-line service usage (3) Need to increase citizens Internet usage through lowcost Internet connection service and supplies of PCs (3) Improve the performance of PCs and networks in each ministry (3) Establish solutions that enable citizens to use low-cost PCs and Internet services (3) Establish key infrastructure for securing data (3) Adoption of national Information Technology Architecture by executing FEA (4) - 196
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7. Direction of Main Improvement

CIR

Development of Nations Unified Code System and technical standardization

Construction of expanding national network infrastructure and improvement on capacity

Infrastructu re

Construction of supporting system for expanding Internet Service

Introduction of the information security

Improvement on performance of informatization equipment

(1): Policy, (2): Status, (3): Requirement, (4): Benchmarking

7.1 Definition of CIR

7. Direction of Main Improvement

In the Organization, there are two improvement requirements; 1) Enhancement on standings and supports of the e-Government projecting organization, 2) Organization of the committee in charge of realizing e-Government.

Key finding
Requirement of leadership at all levels of e-Government execution (1) Enhance ICT organization's role and power all over the Government (2) Form ICT Organization in each ministry and recruit more ICT staffs (2) Organizatio n Need of single organization to implement e-Govt projects synthetically(2) Organizing ICT committee taking charge of ICT development and developing policy and project (4) e-Government executing organization laid directly under the national leader (4) Need Close Collaboration with ICT related organization (4) Need strong leadership to expel e-Government and support (4)

CIR

Organization of ICT department in ministries/agencies

Organization of the committee in charge of realizing e-Government and enhancement on standings

(1): Policy, (2): Status, (3): Requirement, (4): Benchmarking

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7.1 Definition of CIR

7. Direction of Main Improvement

Establishment of laws and regulations on e-Signature and Information Security and Establishment of the legislative system to prevent redundant investment in ICT are defined as main improvement requirements.

Key finding
Need of law and framework to protect intellectual property (1) Need for Government regulations on open policy of registration information and computer system to serve them (1) Establish detailed ICT Law/Regulation in advance to protect information and electronic documents (2) Law Setting up laws and regulations for preventing overlapping ICT investment (4) Periodical assessment of executed projects and the results of assessment apply to future plan (4) Need to reform the regulations in accordance with ICT development such as Informatization promotion law and digital signature law (4)

CIR

Establishment of law and regulation on eGov. (e-Signature, opening information, knowledge property)

Establishment of the legislative system to prevent redundant investment in ICT

(1): Policy, (2): Status, (3): Requirement, (4): Benchmarking

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7.1 Definition of CIR

7. Direction of Main Improvement

Main improvement requirements in the Education are establishment of ICT education and Human Resource development programs for eGovernment activation.

Key finding

CIR

Establish an e-School model to develop ICT human resource expert throughout Mongolia (1) Strengthen Information education programs to close the regional gap in informatization needed to establish eMongolia (2) Need to provide people with various educational programs to increase the ICT usage (3) Prepare ICT education programs to educate ICT experts including instructors, civil servants and highlevel people (3) Need for equipment to provide on-line service properly and education of on-line service usage (3)

Education

Establishment of ICT education programs and HRD program

Developing human capacity (4)


(1): Policy, (2): Status, (3): Requirement, (4): Benchmarking

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7.2 Direction of Strategy CIR


Establishment of the process to project on e-Gov. (plan/do/see) Computerization for public service and opening information using ICT Construction of the integrated system to share information Improvement in the service process for efficiency and transparency Establishment of Knowledge-Based Administration System Implementing BPR/ISP for executing projects efficiently Organization of ICT department in ministries/agencies Organization of the e-Gov. committee and enhancement on standing Development of Unified Code System and technical standardization Expanding network infrastructure and improvement on capacity Construction of supporting system for expanding Internet Service Introduction of the information security Improvement on performance of informatization equipment Establishment of favorable law and regulation on e-Government Establishment of the favorable law to prevent redundant ICT investment Establishment of ICT education programs and HRD program

7. Direction of Main Improvement Strategy

Citizen-oriented service

Providing on-line government service Diversification on civil service channels Opening administration information Providing government push service Integration of gov. information system

Transparent/Rapid service

Knowledge-based government

Innovation in the administration process Paperless information exchange Improving law and regulation for e-Gov Organization of e-Government committee

Building infrastructure for e-Government

Development of national standard Construction of advanced nationwide ICT infrastructure National ICT literacy and HRD

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TABLE OF CONTENTS
I. II. III. Project Overview Analysis of current state Vision and strategy 1. e-Government Vision and Mission 2. Strategy and Projects 3. Definition of Projects IV. V. VI. Promotion Plan Promotion Plan of priority projects Advice for Success

ICTA

1.1 Guide to Set Vision and Mission

1. e-Government Vision and Mission

Two workshops were held in Korea and Mongolia, respectively, in order to establish Mongolian e-Governments Vision and Mission. First, the mission statement was developed from key statements described in three parts, which are the purpose, the business, and the value. Later, the workshop attendee pictured the future Mongolian figure by 2010, when the mission will have been accomplished, and Vision statement was developed from the key words, generated by CIRs, as explained in the previous chapter.

Mission statement

Vision statement

Purpose CIRs The Goal of Organization

15 critical information requirements Key words 13 persons in workshop

Vision / Mission

Business Activities or programs

Value Common beliefs

Key words

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1.2 Vision 1.2.1 Key words for Vision

1. e-Government Vision and Mission

In order to develop the Vision for Mongolian e-Government, the workshops drew some key words from CIRs in the previous chapter. CIR
Establishment of the process to project on e-Gov. (plan/do/see) Computerizing for public service and opening information using ICT Construction of the integrated system to share information Improvement in the service process for efficiency and transparency Establishment of Knowledge-Based Administration System Organization of ICT department in ministries/agencies Organization Organization of the e-Gov. committee and enhancement on standing Development of Unified Code System and technical standardization Expansion of network infrastructure and improvement on capacity Infrastructure Development of supporting system to expand Internet service Introduction of the information security Improvement in performance of informatization equipment Establishment of favorable law and regulation on eGovernment Establishment of favorable law in order to prevent redundant ICT investment Establishment of ICT education programs and HRD program

Key words for Vision Citizen-centered service Efficient and transparent Government service Sharing government information Knowledge-based Government Organizing e-Government project committee Nations Unified Code System Construction of nationwide ICT infrastructure Favorable Law and Regulation ICT related HRD Improving nationwide ICT resource INFRA Improving Citizens convenience Transparent service Knowledgebased Government

G2C

Informatization

G2B

G2G

Law

Education

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1.2 Vision 1.2.2 Vision

1. e-Government Vision and Mission

Building a strong and competitive country by establishing citizen-centered, transparent and knowledge based government utilization of advanced ICT.

through

Improvement in National Competitiveness Improvement in National Competitiveness

G2C Citizen-centered G2C Citizen-centered


For improving citizens For improving citizens convenience convenience
Providing on-line public service Providing on-line public service Diversification on service Diversification on service channel channel

G2B Transparent G2B Transparent

G2G Knowledge-based G2G Knowledge-based


For knowledge-based For knowledge-based Government Government

For transparent/push service For transparent/push service


Opening administration Opening administration information and process information and process Providing one-stop public service Providing one-stop public service

Computerization of government Computerization of government administration administration Integration of government Integration of government information system information system Standardization of government Standardization of government administration administration

Infrastructure Infrastructure

e-Government using ultramodern ICT e-Government using ultramodern ICT


For improving nation-wide ICT Resource For improving nation-wide ICT Resource

Favorable ICT-based Facility //National Standard //ICT Literacy &HRD //Law & Regulation //Organization Favorable ICT-based Facility National Standard ICT Literacy &HRD Law & Regulation Organization

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1.3 Mission

1. e-Government Vision and Mission

In order to establish the Mission Statement for Mongolian e-Government, the workshops first developed key statements in three parts; the purpose, the business, and the value. Then, the final draft of Mission statement was followed by discussion on the importance and priority of each key statement.

Mission Statement
e-Government improves the quality of civil service and provides transparent and efficient administration service based on knowledge with an expansion of ICT infrastructure and integration of information system.

Purpose
To improve the transparency and the efficiency in administration To Increase citizens participation in government decision making process To improve qualities of citizens and national competitiveness To upgrade capacity of ICT infrastructure To enhance quality of civil service

Business
Establishing favorable legal environment Building high speed information infrastructure Improving citizens ICT literacy Enhancing integration of government information system and sharing information Improving e-Government system (standard and process)

Value
More democratic society Enhanced citizens satisfaction Increased trust for government Enhanced citizens life standard Reduced the digital divide

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1.4 Image of e-Government

1. e-Government Vision and Mission

Government services should be available transparently and accessible via on-line to its citizens. Government data should be managed with modern knowledge-based information system.

e-Government : An Enabler of Economic Growth

Citizen-centered
Participation Internet

citizens / Businesses Information service Fax, post, telephone

Transparent

Mobile

Visit

Government Portal Provide Information and integrated service

Civil Petition center One-stop shopping

Ministry Website

Ministry 1 Ministry 2
Connect interGovernment agencies

Knowledge-based

Integrated Knowledge Database

Ministry N

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2.1 Definition of Goal and Strategies G2C

2. Strategy and Projects

With the on-line administration service and multi-channel service, citizens convenience will be improved, and the goal of e-Government, Citizen-centered Government in G2C, will be accomplished.

G2C

Citizen-centered Service

Definition Goal For innovation in civil service, the citizen-oriented civil service is required to be established by providing on-line Govt service using ICT and diversifying civil service channels Strategy On-line government service: In order to provide citizen with an easy access to government administration, the administration has to be computerized and served on-line. Diversification on civil service channels: Civil petitions should be serviced conveniently through various ways such as visits, on-line, fax, e-mail, and telephone.

On-line Government Service

Diversification on Civil Service Channels

ICTA

Strategy Project

Computerization of civil service Construction of supporting system for expanding Internet service

Providing civil service available in anytime and anywhere

Gov. portal/ Passport Mgmt/ Drivers license Mgmt/ Real estate registration/ e-Tax/ Social insurance/ e-Vote/ Vehicle registration/ Energy supply/ Disaster Mgmt/ Pollution prevention/ Environment Monitoring/ Criminal Apprehension/ Judicial activity/ Health care/ Social security/ Transportation

Citizens Participation in Portal/ Integrated Civil Service Center/ Local Government Administration

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2.1 Definition of Goal and Strategies G2C

2. Strategy and Projects

The countrys economic growth can be sustained by actively supporting businesses with fast and transparent government services and suitable information.

G2B

Transparent / Push Service Goal

Definition

Opening Administration Information and Process Strategy


ICTA

Providing One-stop Public Service

Providing the integrated information and service in each industry and enhancing the enterprise competitiveness through the fast/transparent G2B service Strategy

Computerization for opening information using ICT Clarifying the procedures of business petitions

Supporting business activities with fast & personalized information

Opening administration information and process: Government administration information and the procedure of business petitions should be opened for upgrading business competitiveness. Providing one-stop public service: Integrated government administration information is provided business for supporting economic activities via online.

Gov. Portal for biz/ Biz. law & regulations/ Intellectual Property Mgmt/ e-Customs/ Recruitment & Employment information/ eProcurement

Economic statistical information/ eTax/ Biz. Registration and Approval Mgmt/ e-Trade/ Logistics Mgmt

Project

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2.1 Definition of Goal and Strategies G2C

2. Strategy and Projects

To reach the goal of Mongolian e-Government, first of all government administration might be computerized and computerized government administrations are integrated for efficient and effective government through shared information.

G2G

Knowledge-based Government Goal

Definition

Computerization of government administration Strategy


ICTA

Integration of govt information system

Standardization of government administration Establishing BRM* for administration process Executing eApproval and eDocument

Standardization of government administration process and computerizing administration and sharing administration information for enhancing effectiveness Strategy Computerization of government administration : Government administrations based on paperwork change into automation and paperless office using ICT Integration of govt information system : Each computerized administrations are integrated by executing KMS and establishing a integrated govt ICT center Standardization of government administration : Making a standard of administration procedure by executing BRM* and introducing a groupware

Enhancing Govt administration process Informatization of a administration process Immigration managt/ National ID/ eEducation/ e-Tax/ Archive/ Financial managt

Executing KMS at the govt level Integrating administration system & information

* BRM : Business Reference Model

Project

KM/ Integrated govtwide information system

Administration Portal/ EA

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2.1 Definition of Goal and Strategies INFRA

2. Strategy and Projects

A favorable infrastructure should be developed to meet the goal of Mongolian e-Government. The infrastructure is considered in 5 strategies, which are Network, standard, HRD, regulation, and organization.

INFRA

e-Government Using Ultramodern ICT

Definition Goal Requirements for realization of the e-Government are fulfilled by using advanced ICT, which are expanding nationwide ICT infrastructure, strengthening ICT education, and building favorable law and organization. Strategy Construction of advanced nationwide infrastructure: Building the nationwide communication network and improving the capacity in accordance with network traffic Development of the national standard: Establishing a national standard model of business, IT systems and technology to enhance interoperability and prevent duplication National ICT literacy and HRD: Providing opportunities of education and developing useful ICT education program for citizens in order to easily participate in the e-Government

Construction of advanced nationwide infrastructure Strategy


ICTA

Development of national standard Developing the nations Unified Code System Establishing system & security standard at the Govt level Information protection system/ Nations unified code system/ Integrated Govt-wide ICT center

National ICT literacy and HRD Developing ICT education programs Establishing HR development programs

Expanding internet coverage and improving capacity of the ICT infrastructure Building a system for Internet service

Improving nationwide network/ Internet facilities/ HW/ Government dedicated network

Project

ICT education program/ ICT expert training program

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2.1 Definition of Goal and Strategies INFRA (Continued)

2. Strategy and Projects

INFRA e-Government Using Ultramodern ICT Goal

Definition

Improvement of Law and Regulation Strategy


ICTA

Organization of e-Government Committee Organizing ICT committee / Organization in charge of e-Gov. realization Empowering the e-Government projecting organization

Requirements for realization of the e-Government are fulfilled by using advanced ICT, which are expanding nationwide ICT infrastructure, strengthening ICT education, and favorable law and organization. Strategy Improving law and regulation for eGovt: Establishing and revising the legislations to drive systems supporting new technology and efficiency Organization of e-Gov. committee: Establishing an authorized organization to promote e-Gov. systematically and efficiently at the government-level

Establishing favorable law and regulation on e-Government Establishing favorable law in order to prevent redundant ICT investment

Revising Law & Regulation/ Introducing a policy to reduce digital divide and a policy for economic growth using ICT

Project

Consolidating ICT-related organization/ Organizing e-Gov. Special Committee

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2.2 Projects for e-Government

2. Strategy and Projects

In accordance with the e-Government framework, 18 projects and 4 policies will be selected among the projects as the basic government administration based on the definition of goals and strategies for e-Government.

Strategy
Providing on-line public service Diversification on service channel

Projects
Government Representative Portal Passport Management System Real Estate Registration System Social Insurance System Recruitment and Employment Information System e-Customs e-Procurement Business Registration and Approval Management system Intellectual Property Management System NID (National Identification) System e-Tax Immigration Management System e-Educational Administration System Administration Portal (e-Approval, KM, e-Document) EA (Enterprise Architecture) Integrated Government-wide Information System Information Protection System Expansion of ICT Resource (Back-bone, Internet facility, H/W) National Unified Code System Development ICT Literacy and HRD Program Development Legal reformation on e-Government Enhancement of ICT Organization

G2C

G2B

Opening administration information and process Providing one-stop public service

Computerization of government administration

G2G

Integration of government information system Standardization of government administration

INFRA

A favorable ICT-based facility Building a national standard ICT literacy & HRD Favorable law & regulation A favorable organization

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2.2 Projects for e-Government


All selected projects can be arranged in e-Government Vision framework as below described.

2. Strategy and Projects

Improvement of National Competitiveness Improvement of National Competitiveness

G2C Citizen-centered G2C Citizen-centered

G2B Transparent G2B Transparent


Recruitment and Employment Recruitment and Employment Information Information e-Customs e-Customs e-Procurement e-Procurement Business Registration and Business Registration and Approval Management Approval Management Intellectual Property Mgmt Intellectual Property Mgmt

G2G Knowledge-based G2G Knowledge-based


National Identification System National Identification System e-Tax e-Tax Immigration Management Immigration Management e-Educational Administration e-Educational Administration Administration Portal Administration Portal Enterprise Architecture Enterprise Architecture Integrated Gov. information Integrated Gov. information

Gov. Representative Portal Gov. Representative Portal Passport Management System Passport Management System Real Estate Registration System Real Estate Registration System Social Insurance System Social Insurance System

Infrastructure Infrastructure
Information Protection System

e-Government Using Ultramodern ICT e-Government Using Ultramodern ICT


National Unified Code System Development ICT Literacy and HRD Program Development Legal reformation on e-Government Enhancement of ICT Organization

Expansion of ICT Resource (Back-bone, Internet facility, H/W)

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3.1 G2C Project 3.1.1 Government Representative Portal Overview

3. Definition of Projects

The Government Portal is aimed at enhancing citizens convenience with less required documents and least visits by providing information on civil petition and administration. It also promotes administrative democracy and transparency through various services from processing civic petitions and furnishing administrative information to collecting public opinions with one-stop and non-stop service by constructing an e-Petition service center.

Conceptual Image

Company

Internet

Request for Info. - Civil Petition - Administrative Policy - Static Data

Search

Service Guidelines Application for and issuance of various certificates

SSO*

Telephone & Fax

Administration DB
Citizens
Petition Center Received Info.

Personalization

Mobile

- Result of Civil Petition - Administrative Info. (Law, Policy, and etc.)

- Service Guidelines Map - Forms, Laws, and Regulations - Statistical Data

Interface
Electronic Payment of Fees Status of Civil Petition Processing

Civil Servants
* SSO : Single Sign On

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3.1 G2C Project Contents of Project Objectives

3. Definition of Projects

To develop a gradual construction of a single window for e-Government, information providing system, and operation infrastructure in order to maximize efficiency/productivity of the administration and provide rapid/high quality administration service to citizens Constructing a single window for e-Government Building technology infrastructure (e-Authentication, e-Payment, and etc.) Developing a link with systems of the agencies Establishing systems for service management and operation Offering information on on-line service for civil petitions, handling agencies, required documents, and relevant laws and institutions Application and issuance for civil petitions Administration information share Real-time process of the civil petitions Citizens convenience will be enhanced, and the volume of paper documents will be reduced by on-line application for civil petitions and sharing information. Independence and transparency of the administration will be realized by the real-time inquiry for civil service process. Government will be able to cut down expenses by sharing information which reduces required documents. Need to revise related laws and institutions such as Freedom of Administration Information Act Need for e-Signature system (to secure compatibility with certificates of official authorities and legislate relevant laws) Need for an e-Application form for civil petitions

Scope

Services

Expected Effects

Considerations

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3.1 G2C Project 3.1.2 Passport Registration System Overview

3. Definition of Projects

The Passport Registration System is aimed at providing citizens with convenience at the immigration process and enhancing the countrys international confidence by developing a passport issuance system for fully-automatic photo-embedded passport with state-of-the-art security functions in order to prevent forgery and alteration.

Conceptual Image
- Providing relevant departments with Passport Registration System One-click Log-in applicants data - Verifying identity service Applicants Personal INFO Criminal Records Passport Issuance Record
CRA (Citizen Registration Agency)

Immigration Record Citizens Internet Application/

M of Foreign Affairs

Issuance/Return - Providing personal details through on-line application form - Passport application and issue Record DB

- M of Justice & Internal Affairs - Police Department

- Connecting related institutions systems - integrated work system through sharing information
Department of Immigration

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3.1 G2C Project Contents of Project

3. Definition of Projects

Objectives

To maximize citizens convenience with the immigration process and enhance the country's international confidence by preventing forgery and counterfeit of passports To prepare for a infrastructure to issue photo-embedded passport with strengthened security, which can be identified by a passport reader responding to ICAO* standard To enhance the countrys international confidence by improving public service for citizens abroad and aliens To develop efficiency of consular operation by promoting passport informatization of overseas diplomatic agencies Building a new passport issuance system in order to apply biometrics to future passport system Developing a data exchange system for integrating passport data and sharing information among relevant ministries/agencies Building a supporting system for managing photo data for passport issuance Promoting automation of passport and visa issuances with technical support for embedding pictures Establishing a network system to link with existing passport data management system Photo-embedded passport issuance with strengthened security which can be identified by passport reader responding to ICAO standard Information service on overseas diplomatic agencies including countrys domestic economic, political status Real-time tracking service for passport in process Time for consular operation will be reduced by shared passport data. More convenient service for passport issuance will be created by less visiting a public office. Service fee for passport issuance will be cut down by using electronic forms. Need to improve central government's passport management service and consular operation of overseas diplomatic agencies Central Government Need for a leased network system between home country and overseas diplomatic agencies for sharing information on passport management Need for a network to link with NID system for sharing information

Scope

Services Expected Effects Considerations

*ICAO: International Civil Aviation Organization

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3.1 G2C Project 3.1.3 Real Estate Registration System Overview

3. Definition of Projects

The Real Estate Registration System is designed to sustain credible information data by promptly processing updated real estate related data, which can be available by online connection of local and central governments. It is also aimed at providing rapid, accurate civil services such as document issuance. The system will manage and provide basic data for drafting and implementing related policies.

Conceptual Image
Real Estate Registration System
Mgmt of Mgmt of Ownership Ownership Changes Changes Mgmt of Mgmt of Registration Registration Number Number Offering Policy Offering Policy Information & Information & Statistics Statistics

Local Government

Mgmt of Real Mgmt of Real Estate Info. Estate Info.

Access to Access to Real Estate Real Estate Document Document

National Taxation Agency - Taxation INFO inquiry - Sharing real estate INFO

Application & Application & Approval Approval


Internet

Mgmt of Mgmt of Statistics & Statistics & Reports Reports

ce fa er t In

Int erf ace

Citizens
- Applications for ownership changes & authorization for real estate - Up-to-date real estate information inquiry - Guide for Governmental policy and statistics data

Government Portal

Real Estate INFO

Ownership INFO

Real Estate Policy

NID Agency - Sharing ownership INFO

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3.1 G2C Project Contents of Project

3. Definition of Projects

Objectives

To sustain always credible information data by promptly processing updated real estate data based on the online connection between local and central governments To provide prompt and precise public service such as document issuance and register reading To encourage central and local governments and research institutions in order to establish an advanced real estate administration system and create a new land projects based on various data of real estate polices To provide basic data in order to appropriately take care property tax and manage real estates To found a basis to introduce Global Income Tax system and furnish information required for developing tax sources Computerizing land, forest, building, acreage map, and tax revenue Computerizing land records operation and connecting them nationwide ; founding system of nationwide land ownership situation Developing various service process system (Civil Petition, Changed Data Process, Policy Info., etc.) Revising relevant laws and institutions/standardizing forms Automatic document issuing service for certified copies of real estate register and registration Managing changes of real estate Information such as ownership change Automatic document issuance system will make visits to a public office unnecessary and save time in document process Office automation will create a convenient data service procedure for ownership changes Local governments real-time accesses to the central governments policy information will be available. Need to build an administration-only communication network between local and central governments for realtime online operation Need to establish the standardization of land codes - 18

Scope

Services

Expected Effects Considerations

ICTA

3.1 G2C Project 3.1.4 Social Insurance Information System Overview

3. Definition of Projects

The Social Insurance Information System is aimed at improving the quality of civil service petition service and efficiency of social insurance management operating system by reducing redundant reports and inefficient processes followed by building a link of information resources among social insurance information systems.

Conceptual Image
Social Insurance Information System
-

Relevant Institutes

DB
Electronic Civil petitions Interface Electronic Notice & Payment
Health insurance National pension

Interface

- M of Social Welfare and Labor - M of Health - CRA*

DB

Database
Applicants

DB
Worker injury insurance

Government Portal

Social Insurance Portal Site


Collective acceptance of common service application

Interface

DB
Unemployment insurance * CRA: Citizen Registration Agency

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3.1 G2C Project Contents of Project

3. Definition of Projects

Objectives

To enhance citizens convenience and efficiency via joint acceptance and process of common and similar civil petitions on social insurance To increase integrity and and reuse of information by managing common information DB of social insurances To efficiently utilize national information resources by unifying information connecting windows in cooperation with relevant institutions Improving work procedures Constructing a system to accept and process common insurance service Developing a Portal service for social insurance information Building and managing common social insurance information DB Founding a network to link social insurance information Improving laws and institutions /Constructing infrastructure for standardization and informatization Establishing a linked network among systems based on different platforms Online reporting services (ex. Application/Changes/Withdrawal for Business and Membership) Insurance bill inquiry and payment service via the Internet portal site Providing basic statistics database of social insurance User information management, e-Application for civil petitions, and service process inquiry Document types will be limited by standardizing types of common service forms Internet reporting and rapid process will be available by online linked info. (convenient service and save time) Round-the-clock service for 365 days will be available. Constructing user authentication system

Scope

Services

Expected Effects Considerations

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3.2 G2B Project 3.2.1 Recruitment & Employment Information System Overview

3. Definition of Projects

In order to realize an advanced employment and recruitment system, this project is aimed at developing a comprehensive employment information network supporting employment rate and enhancing employment stabilization, which can be led by analyzing and unifying the distributed DB and establishing a state-of-the-art information distribution network.

Conceptual Image
- Employment information - Job searching Info - Job decision
Companies

Recruitment & Employment Information System

Integrated DB of Employment Info

M of Social Reports Welfare & Labor - Statistics data - Employment situation

System Portal Job Seeker Vocational training info Petition Center

- Recruiting data - Job searching data Citizens

Integrated Analysis

Job Info.

Recruit & Employment Service

Vocational Training Institute - ICT Education Center

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ICTA

3.2 G2B Project Contents of Project

3. Definition of Projects

Objectives

To build an information flow system links with residents network, educational network, and national pension in order to promptly acquire and provide employment information needed for career advice To develop a supporting system for employment policy making. The system is aimed at providing required information for drafting the policy based on employment trend analysis followed by integrating data shared among each ministries/agencies To develop a human resource management system supporting a long-term direction of HR policy and smooth operation of employment pool through management of the peoples aptitudes, careers, and job capability Information network to introduce DBMS ensuring various data collection and integrate spread DB Alarming system for registered users who requested a mailing service for collected job information such as recruitment/employment info and labor/job info. Recruitment/employment information service and labor/job information service via Internet and on-line communications Information service for law/institution on labor and employment and financial support Long distance advice service Potential employment will be increased by information service on favorable jobs, job advice, and real-time career test service Online employment info system will bring low cost information to job seekers and recruiting companies. Need to ensure expert personnel who can systematically collect, classify, and reproduce employment information Development of professional job hunting service and job advising program Need for a basis to strengthen the relationship among agencies which possess employment information

Scope

Services

Expected Effects

Considerations

- 22
ICTA

3.2 G2B Project 3.2.2 e-Customs Overview

3. Definition of Projects

e-Customs is aimed at providing citizens with better services for import and export, which can be accomplished by building a customs clearance system enabling the country to actively respond to the international trade market with computerized management of customs procedures and bonded goods. It is also to support establishment of the national policy on trade and to provide information on each ministrys policy frame on trade.

Conceptual Image
Bonded goods deliver/ Search service Customs procedure/ Clearance e-Authentication e-Customs
Import Process Customs Clearance

Collection

Furnishing basic data for policy planning

Company Internet Information on import/export

Imported Bonded Freight Mgmt

General Customs DB

Exported Bonded Freight Mgmt

General Bond DB

Export Process

Government/ Ministry/Agency

Citizens Customs procedure/ Clearance General Customs Office General Authority for Border Protection

Management Company

Freight in & out

Import Declaration

- 23
ICTA

Export Declaration

Inspection Statistics

Clearance Freight

Bank Tax claim on import/ export / collection service

3.2 G2B Project Contents of Project

3. Definition of Projects

Objectives

To strengthen competitiveness of the domestic companies and satisfy the desire for human and equipment resources of the related agency To build a customs clearance system in order to actively respond to the rapidly changing international trade market with prompt actions to each civil affairs petitions To share the information on customs in cooperative policy utilization among related agencies e-Customs optimization BPR / ISP Improving customs procedure management system Improving bonded goods management system Improving/managing integrated DB of customs clearance information Improving a portal system for customs clearance information Supporting establishment of national comprehensive trade policy (including internal/external trade related policies) Providing import/export related public services to citizens (including customs clearance, other trade related information, and shipment/warehouse/delivery/stockpiles of bonded goods) Providing basic DB to draw up each import/export related ministrys policy Tax demand/collections for trade Drafting/filing/managing the trade data will be optimized by integrating related agencies/windows and minimizing work process. The productivity of civil service will be strengthened by reducing service time. A fast, correct trade policy will be drawn up by furnishing various statistics analysis. N/W between related agencies shall be established. Interface standard between related agencies shall be originated. An information protection system shall be developed. Informatization of private companies / financial institutes - 24

Scope

Services

Expected Effects

Considerations

ICTA

3.2 G2B Project 3.2.3 e-Procurement Overview

3. Definition of Projects

e-Procurement is aimed to conduct all procurement procedures online via Internet by redesigning the existing procurement service, which is complex and paper document-based. Also, it is to enhance efficiency and transparency in procurement by building a unified procurement window.

Conceptual Image
Furnishing procurement data to the related ministry

Supplier Registration e-Bid e-Contract

e-Authentication

e-Procurement

Unified Announcement e-Procurement Portal User Registration e-Catalog e-Procurement e-Payment


Suppliers service record/ Technology manpower Office of Supply Government/ Ministry/Agency

Internet
Company

Furnishing bid information Providing e-Catalog

Inquiry/ review/ settlement of procurement

Payment service to the suppliers

Bank

- 25
ICTA

3.2 G2B Project Contents of Project

3. Definition of Projects

Objectives

To provide the companies which want to deal with public agencies with single point of contact by establishing a unified procurement window To develop an e-Procurement process supporting system for public procurement portal To standardize product categories for developing compatibilities with private e-Commerce companies e-Procurement BPR / ISP Building e-Procurement process system (Supplier registration Bid Contract Building e-Payment system Association with external agencies and building e-Document distribution system Building e-Catalog for commodity and document type standardization Building e-Procurement Portal Website Payment)

Scope

Services

Public announcement of all Government-wide projects for bidding Enabling online process for registering as a contractor, bidding on public project, signing contract agreement, and receive payment for services Standardized e-Catalog system for procurement supplies Enabling a company for bidding on nationwide tender through registering in system just one time The quality of supplier service will be increased, and purchasing prices will be saved by introducing the principle of competitiveness to the market. Minimized visits to offices will bring the transparency to procurement process. Fairness and reasonableness in supplier selection will be ensured. Open report of each process situation will led the procurement service to be transparent and reliable. Private sectors B2B will be activated through standardizing and leading e-Commerce in the public sector. Need to establish interface standards (XML/ EDI) Information protection system needs to be built. Informatization of private companies / financial institutions

Expected Effects

Considerations

- 26
ICTA

3.2 G2B Project 3.2.4 Business Registration and Approval Management System Overview

3. Definition of Projects

The Business Registration and Approval Management System is aimed at improving convenient public service with a one-time business registration which can be applied to all administration services requiring a business registration certificate.

Conceptual Image
Biz Registration and Approval Mgmt e-Authentication Business Registration Correction Report for Business Registration Furnishing Administration Data on Business Registration Business Disclosure Furnishing INFO on Business Registration Social Insurance Information System

Reports and Issuances of Certificates (ex. Income Tax)

Internet Company

Register of Business Registration

Register of Business Disclosure

Issuance of Business Registration Certificate Reports and Issuances of Certificates (ex. Income Tax)

Furnishing INFO on Business Registration

e-Tax System

Statistics Data

District Tax Office

- 27
ICTA

3.2 G2B Project Contents of Project

3. Definition of Projects

Objectives

To improve administration efficiency by developing DB on companies business registrations and sharing information among ministries To improve convenience in public service by one-time business registration which can be applied to other registration service.

Scope

Biz Registration & Approval Management BPR / ISP Improving Business Registration Management System (Input Verification Improving/managing DB on business registration Developing a interface link with business registration related ministries

Issuance

Practice)

Services

Furnishing information on business registration to related agencies (Ministry of Justice and Internal Affairs, Mongolian Tax Administration) Providing public service on business registration to citizens (Petitions and issuances of certificates)

Expected Effects

Improvement in efficient administration will be established by information share among business registration related agencies Time for public service will be reduced by removing unnecessary, additional registration process (Tax return, subscriptions for 4 insurances)

Considerations

Need to build a nation-wide N/W Need to introduce e-Authentication system

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ICTA

3.2 G2B Project 3.2.5 Intellectual Property Management System Overview

3. Definition of Projects

Intellectual Property Management System is aimed at providing prompt public service via computerized application for patent and patent examination/valuation. Also, the system is purposed to provide technological innovation and create knowledge based environment by efficiently protecting intellectual property and activating its uses with expansion of national responding system to strengthen intellectual property against disputes.

Conceptual Image
e-Application inquiry Furnishing INFO e-Authentication on application and valuation process
Company

Intellectual Property Mgmt Application accepted Patent examination Furnishing patent data to related ministries

Internet

Integrated DB Providing information on patent administration


Registration Application Applicant Valuation

Citizens

Ministry of Finance Ministry of Industry and Commerce

Patent examination / valuation Issuance/inquiry of patent related certificates

Intellectual Property Agency

Intl Application

Patent Valuation

- 29
ICTA

3.2 G2B Project Contents of Project

3. Definition of Projects

Objectives

To ensure correctness and rapidness of patent examination and valuation via computerized patent administration To strengthen industrys competitive power by smooth distribution of patent technological know-how To realize a global network via international patent e-Application for international trademark, and e-Document exchange system To enhance transparency and safeness in patent administration by real-time opening of all examination process and related document on the homepage Intellectual Property BPR / ISP Improving Intellectual Property Mgmt system (Application Examination Valuation) Improving/managing integrated patent information DB Establishing an interface link with patent related agencies Improving a patent portal site e-Application service for patent Opening patent examination process via online Issuances of patent related certificates Reference search service for domestic patent statistics Real time opening of public service process will be available by simplifying electronic civil service procedure and improving functions of e-process. (ex. e-Application, prompt examination/valuation) Transparency, safeness, reliability will be enhanced through opening examination process and strengthening security for patent document. A global network will be developed by online international patent and trademark and shared examination result. Need to build a nation-wide N/W Need to establish information protection system

Scope

Services

Expected Effects

Considerations

- 30
ICTA

3.3 G2G Project 3.3.1 NID (National Identification) System Overview

3. Definition of Projects

The NID System should be usable as fundamental database for establishing national policy, therefore, it is aimed at developing all citizens basic personal database and providing personal identification via ID cards. It also helps the online service for the public, supports prompt actions to civil service available by ministries and public agencies, and reduces duplicate documents for civil petitions by preventing duplicate management of citizen related information.

Conceptual Image
NID (National Identification)
Birth Death Adoption

NID Card Confirmation Internet


Citizens

NID Card Issuance

Address Changes

Furnishing information on citizens to related ministries Providing fundamental database for national policy

Marriage

Divorce

Corrections

NID Card Issuance Identification Service

Branch Office

Register of Citizens Registration

Register of Civil Service Process

Statistics Data

General Customs Office General Authority for Border Protection General Police Department Ministry of Education, Culture and Science

- 31
ICTA

3.3 G2G Project Contents of Project

3. Definition of Projects

Objectives

To improve efficiency in administration through developing citizens information DB of all citizens and sharing information among ministries To strengthen identification check via issuing NID Cards equipped with improved functions against forgery and alteration Rebuilding NID Card Management System (INFO input Rebuilding/managing Citizen registration DB Interface link with NID related ministries Approval Issuance Practice)

Scope

Services

Furnishing residents related information to government ministries and public agencies (Immigration Management, Criminal Inspection, Taxation, etc.) Providing public civil service to the people (Inquires and issuances of certificates) NID issuance and identification check service Providing fundamental database in order to establish national policy Efficient government will be realized by utilizing national administration service such as election, police, and taxation. Fast and exact national policy will be established based on the fundamental database. (ex. Social welfare policies will be supported to be developed.) On-line administration service will be founded via sharing civil information among ministries Citizens convenience and efficiency in administration will be helped by online civil service process. Need to establish a nation-wide N/W Need to introduce e-Authentication system Need to build a network followed by considering protection of information

Expected Effects

Considerations

- 32
ICTA

3.3 G2G Project 3.3.2 e-Tax System Overview

3. Definition of Projects

The e-Tax System is an online tax payment service offered by the national taxation agency so that tax payers can file and pay taxes. It also enables citizens to apply for public certificates and receive tax advice at home and work via Internet and mobile phones.

Conceptual Image
National Taxation Agency Portal
Additional services ;Offering legal, customized, and tax administrative information (Homepage)

e-Tax Service
e-Billing e-Return e-Application for civil petitions

Financial institutions
e-Payment Counseling

Government Portal

Tax Payers

Internet Call Center

e-Report: Online application for report and result check e-Billing: Billing informatization e-Payment: Process data input, payment data inquiry e-Application for civil petitions: Certificate petitions and result check Counseling: Insurance information inquiry and check Additional services: additional service inquiry

Web Server

Application Server (WAS)

DB Server

- 33
ICTA

3.3 G2G Project Contents of Project

3. Definition of Projects

Objectives

To provide taxation service, such as tax report, bill/payment, and civil petitions, via Internet without visiting a tax office To furnish real-time administration information to citizens via Internet in order to meet the purposes of the information-oriented society To have taxation administration possess accurate, rapid, and cost-saving services and increase transparency and fairness by electronic taxation work process Improving e-Tax system for online tax return reporting and filing Improving a system for e-Billing and relevant information inquiry Developing a real-time electronic tax payment system linked with the system of Financial Telecommunications and Clearings Institute under protection of private information Improving e-Application system for civil service petition Developing official authentication system in order to protect private information on national tax Online tax return service covering from reporting and filing for tax return to checking result e-Billing service for every tax item for national, local, income, and inhabitants tax and service for relevant information inquiry Certificate issuance/inquiry via Internet, report/application for civil service petition via Internet, e-Civil service to check process of national tax return Information offering service via Internet and mobile phones for taxpayers; national tax return and e-Billing Tax service will be available both at home and work, which will reduce visits to a tax office and save time and expenses in service process. Online application forms will help time-, labor-, and cost-consuming paper application forms. Round-the-clock, nation-wide fair, high quality services will be available by Internet service.. Need for a network linked with Government Portal Need to build an official authentication system in order to protect tax payers personal information Financial institutions need to construct information systems. - 34

Scope

Services

Expected Effects Considerations

ICTA

3.3 G2G Project 3.3.3 Immigration Management System Overview

3. Definition of Projects

Immigration Management System is aimed at providing an advanced immigration service to people, which is led by building DB of foreigners immigration records to certify aliens and domestic residents who enter Mongolia and efficiently managing immigration administration. The system also realizes convenient immigration service with a rapid, exact airport procedure based on shared information among related agencies.

Conceptual Image
Inquiries/Issuances of immigration e-Authentication records (ex. Entry certificate) Internet
Citizens

Immigration Management

Aliens Care

Mgmt of Stay

Furnishing immigration information to related ministries

Furnishing immigration information

Immigration Service Trend inspection/ Crime inspection Ministry of Foreign Affairs General Police Department Ministry of Justice and Internal Affairs Mongolian Tax Administration

VISA permit

Immigration report Inquires/Issuances of immigration records (ex. Entry certificate) Inquiry of VISA permit Issuance of Alien Registration Card

Immigration DB

Care System DB

DB of Stay

Crime inspection DB

General Customs Office General Authority for Border Protection

Common DB

- 35
ICTA

3.3 G2G Project Contents of Project


To efficiently manage immigration administration To proactively improve public service to satisfy citizens requirements To increase efficiency in sharing information for joint accesses

3. Definition of Projects

Objectives

Scope

Immigration Management BPR / ISP Improving Immigration system Building Alien resident management system Improving/managing Integrated immigration DB Interface link with immigration related agencies Building Immigration Management Portal Web site

Services

Furnishing information on immigration to government ministries and public agencies Providing a nation-wide immigration service for citizens (Opening information on immigration administration, inquiries/issuances of certificates)

Expected Effects Considerations

Rapid, correct immigration procedures will give accommodations to alien and domestic residents. Identification of aliens stay in Mongolia will support ensuring their residential activities. Civil service will be improved via issuances of certificates such as Entry Certificate.

Need to establish a nation-wide N/W Need for a system to protect information

- 36
ICTA

3.3 G2G Project 3.3.4 e-Educational Administration System Overview

3. Definition of Projects

The e-Educational Administration System is aimed at providing people with educational administration service via Internet and promoting citizens conveniences with online issuance of educational certificates available in every educational institutes. Also, the system leads standardization and improvement of service procedure and development of required law and regulation in order to increase efficiency, and it enables teachers to focus on only teaching job.

Conceptual Image
Inquires/Issuances of certificates on educational administration Furnishing information on educational administration to related ministries

e-Authentication

e-Educational Administration

Furnishing information on educational administration Internet

Entrance /Transfer

School Affairs

Citizens Reports on Educational Administration Ministry of Education, Culture and Science Reports on Educational Administration Inquires/Issuances of certificates on educational administration

School Inspection

Reshuffling teaching staff

Integrated DB of Education Admin

Branch Office Sharing information on educational administration among educational institutes

Payment

School Accounting

Statistics

Budget Education Institute

Education Institute

- 37
ICTA

3.3 G2G Project Contents of Project

3. Definition of Projects

Objectives

To provide educational administration information to citizens via Internet To make online issuance of educational certificates available by every educational institute in the country To establish a standard document type, improve work procedure and process, and develop required law and regulation

Scope

e-Educational Administration BPR / ISP Building Information system for educational administration Building/managing Integrated DB for educational administration Interface link with e-Educational Administration related ministries e-Educational Administration Portal Web site build Furnishing information on educational administration to related ministries and public agencies Providing the public with educational administration service (Opening information on educational administration, counseling on education, inquiries/issuances of certificates) High quality education will be delivered by reducing teachers sundry duties and ensuring them to focus on only teaching job. Communication between schools and families will be active via Internet counseling. Innovative service improvement will satisfy the peoples requirements. Productivity of educational administration will be increased by digitalized administration. Need to establish a nation-wide N/W Need for a system to protect information Need to build a network followed by considering protection of information - 38

Services

Expected Effects

Considerations

ICTA

3.3 G2G Project 3.3.5 Administration Portal Overview

3. Definition of Projects

This project realizes a paperless office where administration data are computerized and systematically managed. And the portal will be constructed based on the easily-accessible knowledge transformed from experiences and know-how in administration service process.

Conceptual Image
Document classification & search Ministry EDMS ( Electronic Data Management System ) Integrated Doc.Mgmt. Full text Search KMS ( Knowledge Management System )

Agency

Single Sign-on Rural Government

P O R T A L

Doc. Updates Mgmt. Administration Service & Administration Info. Sharing Integration of data, info., document Groupware e-Approval Email, BBS Data Search at Existing Work Process System Schedule/Data Mgmt. Interfacing with Admin. Process Legacy Systems ( HR, Finance )

My KMS

Community Integrated Knowledge DB Search Integration & Management Evaluation / Incentive Knowledge Classification & Search

Mobile Client

Knowledge Search/Register

- 39
ICTA

3.3 G2G Project Contents of Project

3. Definition of Projects

Objectives

To realize a paperless office environment through improving work process and communication method within an administration agency To improve the existing document processing method through developing a new e-document distribution standard for each different system To make work process of each agency informatized and to realize a one-click search system which other institution also can access Transformation into electronic work process, ISP/BPR to introduce a knowledge management system Groupware system build including e-approval Electronic document management system build for e-document delivery among administration department Improving Electronic documentation for government recording Knowledge management model development and knowledge management system build

Scope

Services

Provide Communication Tools : e-Approval, Email, e-Bulletin Document Management : Scanning, Keyword & Meta Search Knowledge Management : Knowledge Evaluation, Incentive, Community Saving time for document delivery and labor costs for document processing Downsizing office areas by decreasing paper documents Effective work process and saving time in collecting information by prompt document delivery Construction of infrastructure such as LAN build and PC supply for administration agencies

Expected Effects

Considerations

Selection of a standard of e-document format, e-mail transfer protocol, and directory service should precedes in order to support e-document delivery among administration agencies. EKP (Enterprise Knowledge Portal) can have a great effect when electronic documentation, such as Groupware and EDMS, are implemented beforehand. - 40

ICTA

3.3 G2G Project 3.3.6 EA (Enterprise Architecture) Overview

3. Definition of Projects

EA provides a unified information standard at the government level through defining services and work procedures of each agency and the relationship between current conditions of ICT and future tasks to be projected. Also, it ensures information sharing within the administration, standardizes processes, and establishes ICT Governance by developing link information among architectures and building EAMS which manages ICT resource information.

Conceptual Image
Architecture EA Repository EA Tool EA Users
Management
Report

< SYS Manager >

Enterprise Modeling Tool


<IT Manager >

Model Repository
Architecture Information

Store

Modify Analysis

Model BA DA

Application
TRM Framework

<IT Planner>

AA

TA

<IT Staff>

EA Repository

EA Portal

TreeView

- 41
ICTA

3.3 G2G Project Contents of Project

3. Definition of Projects

Objectives

To comprehensively manage national ICT resources and to develop infrastructure by expanding standard management architecture for ICT resource To build control procedures and to improve management level in order to optimize ICT resource utilization To establish ICT Governance enabling in-house management through considering business strategies and changes in ICT technology Administration Service Standard: Service process improvement, informatization business management Information Technology Standard: Definitions of application, data, and technical architecture Information Security Technology Standard: Information security management /ICT & system security standards EAMS (Enterprise Architecture Management System) Build

Scope

Services

EA Management Policy: to establish management standard & organization, and to build management process, implementation plan for targeted EA, and investment plan Enterprise Architecture Framework Offer: to provide Technical Reference Model and Standard Profile Repository and management tool offer: for ICT management and evolving management EA is to be utilized as communication tool between work processing organization and ICT organization. The basis of cooperative utilization for public information is to be formulated by establishing interoperation system and standardization as described in Scope. Redundant projects are to be cleared and fair project cost is to be estimated. Decision-making to introduce information technology based on technologies, principles, and guidelines, is to be performed. Need for organizations and professionals in order to continue evolving management of Enterprise Architecture Need for law and institution for EA management process and budget management Expand gradually after establishing Pilot System

Expected Effects

Considerations

- 42
ICTA

3.3 G2G Project 3.3.7 Integrated Government-wide Information System Overview

3. Definition of Projects

Fundamentals for the joint utilization of administration information will be prepared by integrating the separatelyoperated administration information DB and the computing room and constructing infrastructure to operate a government-wide advocacy network. Also, efficiency in operation will be enhanced, and redundant investments will be prevented.

Conceptual Image
Main Center
NID DB
Integrating administrative data & server Retrieve Tax info

Nation DB
Real Estate DB

Tax Agency

Statistics Agency

Retrieve nation statistics Retrieve personal social insurance state

Citizen

License DB

Backup Center

Backup DB

Backup data & server for disaster recovery

Social Insurance

Company

National Basic DB Holding Agency

Integrating Center for National Basic DB

Information Demanding & Using Agency

Citizen/ Business

- 43
ICTA

3.3 G2G Project Contents of Project Objectives

3. Definition of Projects

To integrate DB in order to share information among ministries/agencies/work departments To provide a compatibility of the information system among other administration agencies To build an integrating center which integrates and manages DB and information system ISP/BPR establishment for multi-access information: select preferred implementation, redesign information using process, and build integration method for similar information DB Multi-access administration information DB build and association Governmental integrating center/back-up center build and its operating system establishment Provide multi-access service for national basic DB: Real-time search for national basic DB is available by other ministries/agencies. Provide a standardized, single interface for communication and DB : Integrated DB and standard system model are introduced, and then, an interface module is provided. Operate computerizing facility and manage back-up center: Main information system is integrated and managed. A back-up center is built to protect DB from various failures and disasters. Innovative administration and civil service through joint utilization of information (Time saving in civil service work processing, decreased paper document for civil inquiry, reduced issuances/delivery of certificates, etc.) Round-the-clock service operation provided by high quality and professional management Efficient network resource management system and operating system to be established Establishment of safe/trustful management system for multi-access administration information ISP/BPR for multi-access information should be implemented beforehand as the size and operating style of the integrating center becomes different depending on the DB building conditions of each ministries/agencies. A preferable approach is a gradual establishment of integrating DB system after identifying the systems economic efficiency.

Scope

Services

Expected Effects

Considerations

- 44
ICTA

3.4 Infra Project 3.4.1 Information Protection System Overview

3. Definition of Projects

This project is aimed at establishing an information protection system in order to manage information resources systematically through defining and classifying assets to be protected, establishing information security policy/guideline/procedures, introducing a security system to support the security policy. Then, this system improves confidentiality, integrity, and availability of administration information through developing a prompt responding system against possible security accidents.

Conceptual Image
Prevent
1 Internet 2 4 5
CCTV, Physical security system log Log analysis system ESM 6 Fault-responding Mgmt, Emergency plan, BCP

Detect
3 6

Recover

Hacking, Worm/Virus

7
LG

Physical Technical

access control (ID, biomatrics, security guard, etc.)

CCTV IDS, IPS (Intrusion Prevention System) 5 ESM (Enterprise Management System) IDS Pattern Mgmt

1 Firewall, Virus Vaccine Encryption 2 Authentication to utilize PKI certification 3


Vulnerability analysis, Patch Mgmt

Administrative

Security organization, security policy, security recognition, information classification, security check and audit

- 45
ICTA

3.4 Infra Project Framework of National PKI (Public Key Infrastructure)

3. Definition of Projects

Foreign Government

Government

Mutual Recognition

Other Certification Authorities

Mutual Authentication

Root CA (Government Certification Center)


Issuing & Managing Certicate

Mutual Authentication

Root CA of Foreign Government

Public Service CA

Bank CA I

Bank CA II

Trading CA

Others

CA (Certification Authority ) - Issues a certificate when RA ensures the user information RA (Registration Authority) - Requests authentication to CA - Checks users private key Subscribers - User of certificate - User of e-Signature

Issue & Managing certificate & RA RA RA RA RA RA

Users (PC, Content Provider, Groupware Server) e-Commerce, e-Banking, e-Trading, Public service, Groupware, e-Payment, etc.

- 46
ICTA

3.4 Infra Project Contents of Project Objectives

3. Definition of Projects

To build a system ensuring reliability and confidentiality of governments main document and information To construct PKI required for identification and authentication for e-Governments administration service To establish information protection system for prompt responses against illegal hackings from outer networks Development of information security policy and corresponding system: classifying/grading information asset, corresponding actions against break-in patterns, and defining related organizations and their roles Construction of information security system: Firewall, IDS, IPS, Virus vaccine, Encryption Algorithm Construction of an e-Signature authentication system based on PKI: Building NPKI, Selecting a CA Privacy protection system: to establish rating/managing procedures for private information and to originate a privacy protecting and monitoring organization Digital authentication: to use e-Signature for e-Approval & e-Commerce, civil servant ID based on e-Signature Encryption policy: to secure necessity of encryption in creating and transferring public document and data, and develop encryption application program for public agencies Network protection: to ensure security management and responding action system operation of each ministry, and build cooperative responding system against break-ins Administration protection: to systematize DB management, dual system, and build disaster recovery center A national level responding system is to be realized against informatizations dysfunction, which will secure reliable administration and minimize the information resource damages Fundamentals for safe civil service processing under electronic method is to be established. Enhanced national industrial infrastructure is to be facilitated through building a national level leading infrastructure for information security Need for detailed action plans such as mandatory security ratings and protection guidelines, protection for dysfunction of informatization, selection standard for security product and authority Need for a conflict settlement agency and security policy projecting organization for the case that a conflict occurs between information security policy and other policies Education and publicity on information security should be preferably provided to civil servants and citizens. - 47

Scope

Services

Expected Effects

Considerations

ICTA

3.4 Infra Project 3.4.2 Expansion of ICT Resource Overview

3. Definition of Projects

ICT resource expansion provides infrastructure in order to realize the future knowledge-based information society by projecting on ICT resource used for e-Government implementation at different levels; expanding wire/wireless subscriber networks, constructing an e-Government-only communication network, and distributing Internet friendly facilities and equipment.

Conceptual Image
Enhancement of National Backbone Network
Government

1)* e-Gov.-only Telecommunication Network Subscriber Network (PSTN, Internet)

Mobile Users

Dial-up Modem

Agency

VPN Rural Government

Internet PLC (Power Line WLL Communication Digital Community Free Service Area Center

xDSL (x Digital Subscriber Line) Modem

CATV Modem

Telecommuters

1)* ICT SECTOR PROFILE THE GOVERNMENT OF MONGOLIA, ICTA, 2005

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ICTA

3.4 Infra Project Contents of Project

3. Definition of Projects

Objectives

To expand and construct backbone transferring network through differentiating communication method based on each sections communication volume of each section To independently operate administration agencies network in order to sustain security of administration information To develop infrastructure to activate Internet utilization by building a general subscriber network based on up-todate infrastructure information To supply facilities and equipment in order to increase demands for Internet in public sector National backbone network improvement: Change to fiber optics and expand the bandwidth Internet subscriber network expansion: Expand by using xDSL, CATV network, PLC, Mobile, etc. Improvement of the Intranet-based Government communication infrastructure: Build LAN for central government agencies, WAN for local government agencies. Logical/physical separations of administration network and other general networks, Improvement of network speed Internet friendly facilities expansion: Expand public Internet access areas such as Digital Community Center, Free Internet service area, and Internet Plaza Establishment of the policy in order to expand informatization equipment: PC upgrade for civil servants, price cut for informatization equipment (such as PC and Internet access) Enhancing internet usage and narrowing digital divide will be accomplished by constructing infrastructure for citizens easy access to the Internet. Confidentiality of administration information and efficient communication system are to be obtained by building an administration-only network. Need for an information security system against faults and bothered privacy Gradational approach is required for project implementation, with considerations on effects based on costs, from high affecting areas to low affecting area. Policies on Internet accessible facility supply, Internet service fee, and PC price are to be introduced after sharing opinions with the industry and to be entitled by law. Need for a policy with considering mobile, satellite, and wireless technology to move M-Gov. in the future. - 49

Scope

Services

Expected Effects

ICTA

3.4 Infra Project 3.4.3 National unified code system build Overview

3. Definition of Projects

This project is aimed at obtaining compatibility among ministries/agencies in accordance with constructing a systematic, effective information delivery system, which is led by integrating commonly used data among ministries/agencies into standard code equipped with simple singularity and establishing the standard code management system.

Conceptual Image Phase TFT TFT Formation Formation


Organizing an agency for comprehensive management of standardization Forming TFT out of members from related agencies Designing monitoring system

Analysis Analysis
Defining existing codes Defining requirements to improve codes Benchmarking Establishing criteria for code standardization

Design Design
Designing administration standard code Establishing a national standard code after monitoring standard code Designing transformation procedures of existing codes Designing code management system

Adoption Adoption
Building integrated DB for standard codes Migration of existing codes Legislating standard code and manual/changing guidelines Distributing national standard codes

Maintenance Maintenance
Code management for each host agency Reflecting requirement to improve/add codes for acceptance after monitoring Changed codes need to be published

Activity

Considerations

Active participations of professionals

Designing codes with considering extendibility, wideusability, singularity, and divisibility

- 50
ICTA

3.4 Infra Project Contents of Project

3. Definition of Projects

To develop a multi-applicable, widely usable code which is extendible, simple, safe, singular, but divisible

Objectives

To build infrastructure in order to realize e-Government by establishing a standard data code for administration information To promote exchanges and multi accesses of information resource among agencies and by facilitating use of standard code Integrating DB of administration standard code and constructing a management system for the integrated DB

Scope

Actualizing codes in association with DB based on creation and revision of the codes (This prevents duplicate DB input problems caused by organization management system.) Distribution of administration standard code: Publishing & distributing organization code booklets and providing online code files

Services

Code management and register of each host organization: Managing codes such as resident code, zip code, organization code, industry classification code, job code, certificate/license code, etc. Providing codes and search service by computer network Open accessibility of information is to be provided by obtaining compatibility within the administration.

Expected Effects

Consistent codes are to be provided by integrating and intensifying code management. Cost savings in producing and managing codes for each ministry/agency and service will be available by activating standard code uses Need for a standard code management agency and mandatory management of each host organization code

Considerations

Need for legal/institutional system (e.g. Report for standard code changes is mandatory.) Currently, standardization of administration codes is processed by ICTA. Therefore, the project should consider the outcomes of the standardization.

- 51
ICTA

3.4 Infra Project 3.4.4 ICT Literacy and HRD Program Development Overview

3. Definition of Projects

ICT Education Program was designed to expand participation in e-Government, enhance informatization mind of the people, and provide solutions to close the digital divide by building ICT online/offline education centers, preparing programs to educate ICT professionals, and providing the opportunity of education to the alienated class from ICT.

Conceptual Image
To develop educational programs and provide study guide based on the trainees talents and abilities To provide the Cyber training course in order to expand the opportunity of education and increase effect of the education To enhance informatization mind of the people and promote professionalism of ICT personnel Establishing ICT education policy: Developing ICT education programs based on each students study level With considering education/industry policy, Expanding institutes and channels for informatization education Building a Cyber education center Developing programs to educate ICT professionals Developing ICT activation policy Financial support to activate civil ICT education Project on introducing ICT Capability Test for students and civil servants Expanding and building institutes and channels for informatization education Creditable ICT education courses shall be delivered by regular educational agencies, open universities, computer institutions, vocational schools. Education programs shall be provided through TV, CATV, satellite broadcasting, which bring vast ripple effects to our society, and new media such as Internet. A Cyber education center supporting Education on Demand function shall be constructed so that citizens can enjoy the benefits from choosing and studying programs on their demands without restriction.

Objectives

Scope

Services

- 52
ICTA

3.4 Infra Project

3. Definition of Projects
Educating ICT experts: Developing ICT personnel training course in association with regular educational institutes and businesses. Mid- and long-term overseas trainings shall be provided to educate Global ICT Experts, and academic support for universities shall be provided to educate high qualified personnel. Government will support introduction and utilization of ICT system in business through vocational training for the jobless and reeducation programs for current employers to help them obtain new knowledge of ICT technology Universities shall lead demand-oriented education by providing practical, technological education which can be applicable to the businesses. The digital divide shall be solved by providing ICT related education to the alienated class from ICT. ICT Education for Civil Servants Enhancing informatization mind of high-positioned policy-makers by developing ICT programs for them Professional education on each area such as H/W, S/W, and N/W shall be provided to ICT system operating personnel. And, informatization manager should be provided with education to enrich adjusting and planning abilities for administration agencies informatization business, for example, education on informatization tendency, strategy, and skill enhancement. Various education contents shall enrich professionalism of civil servants by using Web-based training. Distance learning is to save time and costs. Digital divide is to be closed by providing ICT education to the alienated class, such as low-income families and local residents. Educational association between academic institutes and businesses shall effectively educate ICT professionals who are human resource for the nations industrial development. Need for network expansion for citizens and network speed increases in order to carry Internet-based multimedia study materials Need to improve law/institution on certifying distance learning, educating ICT professionals, and supporting educational agencies. Distance Learning Center, currently operated by video conference style, shall add ICT education contents for ICT lecturers can utilize and enjoy. - 53

Services (Contd)

Expected Effects

Considerations

ICTA

TABLE OF CONTENTS
I. II. III. IV. Project Overview Analysis of current state Vision and strategy Promotion Plan 1. e-Government Roadmap 2. Legal Framework 3. Organization 4. Budget Planning for e-Government V. VI. Promotion Plan of priority projects Advice for Success

ICTA

1.1 e-Government Promotion Stages

1. e-Government Roadmap

Mongolian e-Government will take a gradually implementation course from its first phase, where infrastructures are checked and maintained, to the second phase, where online administration services are expanded.

High

e-Gov. Mission e-Government improves the quality of civil service and provides transparent and efficient administrative service based on knowledge with expansion of ICT infrastructure and integration of information system.

Phase 2: Enhancement of Realization


Expanding administration informatization Expanding online administration service

Low

Evolving Stages of e-Gov.


ICTA

Phase 1 : Improvement in Fundamentals

Building single service window Promoting informatization of national basic administration service Projecting on online service for national basic administration Communication infrastructure maintenance Project promotion system development

- 1

1.2 Project Priority Evaluation 1.2.1 Project Priority Evaluation System

1. e-Government Roadmap

In order to set priorities, each project will be evaluated in the aspect of importance and feasibility. Then, projects will be classified for each phase.

Evaluation Indicators
Emergency IMPORTANCE Effect/Impact Technological Realization Institutional Realization Consideration on policy, requirements of users, and phase of e-Gov. implementation Consideration on the objectives and other factors to implement the project Consideration on the technological level and capacity to implement the project Consideration on the law and regulation to implement the project

Grading Areas
Grade H M L Score 8 ~ 10 4~7 1~3

FEASIBILITY

Evaluation Process
Phase 1 : Project Scoring : 6 TFT Members
7

Phase 2 : Portfolio Analysis


4 5 3 2 6

Phase 3 : Tasks Set for Phases


Phase 1 Phase 2 Phase 3

: 5 Consultants Project portfolios are analyzed based on importance and feasibility.

Tasks for each project are set according to the priorities.

- 2
ICTA

1.2 Project Priority Evaluation 1.2.2 Evaluation Standard for Project Priority
Each project will be evaluated by following indicators.

1. e-Government Roadmap

EVALUATION INDICATORS

EVALUATION CRITERIA Consideration on policy, requirements of users, and phase of e-Gov. implementation

H (8~10) Immediate (within 1 year)

M (4~7) Short-term (2-3 years)

L (1~3) Long-term (4 years)

Emergency

IMPORTANCE Effect/ Impact

Consideration on the objectives and other factors to implement the project

All citizens and ministries/agencies are effected by the realization of the project. Fully possible to implement project

Many citizens and ministries/agencies are effected by the realization of the project. A little difficult to implement project

A few citizens and ministries/agencies are effected by the realization of the project. Very difficult to implement project

Technologica l Realization FEASIBILITY Institutional Realization

Consideration on the technological level and capacity to implement the project Consideration on the law and regulation to implement the project

Fully possible to lead implementation immediately

Amendment or enactment of law/ regulation is needed.

Amendment and enactment of law/ regulation are needed.

- 3
ICTA

1.2 Project Priority Evaluation 1.2.3 Scoring Table for Tasks


5 consultants and 6 TFT members evaluated and marked scores on the tasks as below shown. IMPORTANCE Order Project Emergency 1 2 3 4 5 6 7 8 9 Government Representative Portal Passport Registration System Real Estate Registration System Social Insurance System Recruitment and Employment Information System e-Customs e-Procurement Business Registration and Approval Management System Intellectual Property Management System : G2C Project : G2B Project 8 7 7 6 7 7 6 7 6 : G2G Project - 4
ICTA

1. e-Government Roadmap

FEASIBILITY Technological Realization 8 6 7 7 6 8 7 7 7 Institutional Realization 8 7 7 6 7 7 6 6 7

Effect/Impact 9 7 7 8 6 7 7 7 7

1.2 Project Priority Evaluation


IMPORTANCE Order Project Emergency NID (National Identification) System e-Tax Immigration Management System e-Educational Administration System Administration Portal (e-Approval, KM, e-Document) EA (Enterprise Architecture) Integrated Govt-wide Information System Effect/Impact

1. e-Government Roadmap
FEASIBILITY Technological Realization 7 8 8 8 Institutional Realization 7 7 7 7

10 11 12 13

9 7 7 7

9 8 7 8

14

15

16

: G2C Project

: G2B Project

: G2G Project

- 5
ICTA

1.2 Project Priority Evaluation 1.2.4 Project Portfolio Analysis Importance

1. e-Government Roadmap

The important indicators of each project were classified by detailed indicators of Emergency and Effect/Impact. The 1st classification result is shown as below described.

Emergency 14 15 3 5 6 8 2 12 7 9 11 13 4 16 1

10

1st Priority Group

2nd Priority Group

Effect/Impact

- 6
ICTA

1.2 Project Priority Evaluation 1.2.4 Task Portfolio Analysis Feasibility

1. e-Government Roadmap

The projects of the 1st and the 2nd priority groups will be evaluated by the Feasibility Indicator. First, all projects of the 1st group and technologically/institutionally favorable projects of the 2nd group will be executed. Then, other projects of the 2nd group will be implemented.

Technological Realization

1st Priority Group

Technological Realization Implementation

2nd Priority Group


Implementation 6 of Phase 1 13 11 4 8 9 3 7 5 2 12

14 15 10 16

of Phase 1 1

Implementation of Phase 2

Institutional Realization - 7
ICTA

Institutional Realization

1.3 e-Government Promotion Planning 1.3.1 Implementation Plan for e-Government Project Phase 1: Improvement in Fundamentals Class. 2005 G2C 2006 2007 2008

1. e-Government Roadmap

Phase 2: Enhancement of Realization 2009 2010

Government Representative Portal Real estate Registration System Social Insurance System Passport Registration System e-Customs e-Procurement Recruitment and Employment Information system

G2B
NID (National Identification) System

Business Registration and Approval Management system Intellectual Property Management System e-Educational Administration System e-Tax Integrated Govt-wide Information System Administration Portal (e-Approval, KM, e-Document) EA (Enterprise Architecture) Immigration Management System Expansion of ICT Resource (back-bone, Internet Facility, H/W) Establishment of Basic Act Enhancement of ICT Organization Gradual Improvement in Law/Institution

G2G

Infrastructure

Development of ICT Literacy and HRD Program National Unified Code System Development Information Protection System

* e-Customs & Passport Registration System build can be started earlier because readiness of project is high.

- 8
ICTA

1.3 e-Government Promotion Planning 1.3.2 Detailed Roadmap G2C

1. e-Government Roadmap

Implementation of the Government Representative Portal Project will begin at the phase 1, Improvement of Infrastructure. All four projects will have been completed by 2010, and ISP should be conducted at the beginning of each project implementation.

Project

Phase 1: Improvement of Infrastructure 2006 2007

Phase 2: Enhancement of Realization 2008 2009 2010

Government Representative Portal Real Estate Registration System Social Insurance System Passport Registration System

BPR/ISP DB Build

Development of Online administrative information providing System Development of Online Civil Petition Process System System Linkage BPR/ISP System Development DB Build BPR/ISP System Development DB Build BPR/ISP System Development DB Build

* ISP : Information Strategy Planning ** BPR : Business Process Reengineering

- 9
ICTA

1.3 e-Government Promotion Planning 1.3.2 Detailed Roadmap G2B

1. e-Government Roadmap

Starting with the construction of e-Customs system, the business related civil petition system and the business information system will have been constructed by 2009.

Project

Phase 1: Improvement of Infrastructure 2006


BPR/ISP

Phase 2: Enhancement of Realization 2008 2009

2007

e-Customs

System Improvement DB Integration

BPR/ISP

e-Procurement

System Development DB Build

Business Registration and Approval Management system

BPR/ISP System Development System Linkage

- 10
ICTA

1.3 e-Government Promotion Planning 1.3.2 Detailed Roadmap G2B (Contd)

1. e-Government Roadmap

Project

Phase 2: Enhancement of Realization 2008


BPR/ISP

2009

2010

Intellectual Property Management System

System Development DB Build

Recruitment and Employment Information system

Information Standardization System Development DB Build

- 11
ICTA

1.3 e-Government Promotion Planning 1.3.2 Detailed Roadmap G2G

1. e-Government Roadmap

The informatization in public administration will be projected in order to create efficiency of the administration starting with construction of NID System which is a fundamental administration service.

Project

Phase 1: Improvement of Infrastructure 2006


System Development

Phase 2: Enhancement of Realization 2008 2009 2010

2007

NID (National Identification System)


ISP

NID Issue Digitalization(AFIS)

Integrated Gov.wide Information System Administration Portal (e-Approval, KM, e-Document)


ISP

Integrated Center Construction Pilot Center Construction DB Integration Back-up Center Construction

Central Gov. G/W Construction

Local Gov. G/W Construction EDMS EKP Construction

* G/W : Group Ware ** EDMS : Electronic Document Management System *** EKP : Enterprise Knowledge Portal

- 12
ICTA

1.3 e-Government Promotion Planning 1.3.2 Detailed Roadmap G2G (Contd) Phase 1: Improvement of Infrastructure 2006 EA (Enterprise Architecture)
EAP Pilot

1. e-Government Roadmap

Phase 2: Enhancement of Realization 2008


Evolution Mgmt EAMS Development

Project

2007

2009

2010

BPR/ISP

e-Tax

System Development DB Build

Immigration Management System e-Educational Administration System


* EAP : Enterprise Architecture Planning ** EAMS : Enterprise Architecture Management System

BPR/ISP System Development DB Build BPR/ISP System Development DB Build

- 13
ICTA

1.3 e-Government Promotion Planning 1.3.2 Detailed Roadmap INFRA

1. e-Government Roadmap

Standardization of the information systems infrastructure, laws/institutions, organizations, and codes should be carried out at the Phase 1 for successful e-Government execution.

Project

Phase 1: Improvement of Infrastructure 2005 2006 2007

Phase 2: Enhancement of Realization 2008 2009 2010

Expansion of ICT Resource(backbone, Internet Facility, H/W) Reform of e-Government related Law Enhancement of ICT Organization National Unified Code System Build
Fact-finding Survey

Improvement in National Basic Infrastructure (Microwave


Improvement in Gov. Communication System (LAN & WAN Construction)

Fiber Optics, Improved Speed)

Facility Expansion (ex. Internet Plaza) Expansion of Internet Subscribers Network (xDSL.CATV Network, PLC, Mobile, etc.)

Establishment of Basic Law Formulating Committee Formulating Promotion Organization Code Standardization System Development DB Build

Gradual Improvement in Law/Institution

- 14
ICTA

1.3 e-Government Promotion Planning 1.3.2 Detailed Roadmap INFRA (Contd) Phase 1: Improvement of Infrastructure 2005 2006
Policy-making

1. e-Government Roadmap

Project

Phase 2: Enhancement of Realization 2008 2009 2010

2007

Information Protection System

System Development

e-Signature Authentication System Build

Policy-making

Development of ICT Literacy and HRD Program

Cyber Center Build Education program Development

Education Practice

- 15
ICTA

2.1 Guide to Set To-Be Model

2. Legal Framework

In order to build a legal framework for Mongolian e-Government, an analysis of current Mongolian law was first carried out. Then, benchmarking was executed based on Korean experiences in history, legal framework, and e-Government Act, and the lesson were drawn from the benchmarking to develop the To-Be Model of Mongolian e-Government legal framework.

Mongolian Law & Regulations

Korean Experience

History

To-Be Model 17 Acts


Law on ICT Legal Framework Lessons

/ Roadmap

4 Laws 3 sectors 21 Acts

e-Gov. Act

- 16
ICTA

2.2 Current Legal Framework


Mongolia is in the process of drafting 4 laws and regulations on ICT.

2. Legal Framework

Law

Summary 1. It defines the Governments roles and responsibilities in IT.

Implication

IT General Law

2. It should be the umbrella law of other IT related laws. 3. It is aimed at promoting IT sector.

ICT laws/regulations are in the drafting stage. Currently, 4 laws on ICT are not

Transactions Law

1. It recognizes electronic forms of transactions. 2. It enables and promotes online businesses. 1. Government is the contents provider.

equipped with detailed descriptions of acts, decrees, and ordinances.

e-Government Law

2. Government information data base is reliable on the operation of Government information system for security. 1. It describes conditions for e-Signature.

Establishing detailed law/regulations on information protection and legal effects of electronic document

e-Signature/ Criminal Law

2. It covers issues and detailed information on certification. 3. It offers penalty for illegal intrusion and obtaining of information.

Establishing a law on sharing administration information

- 17
ICTA

2.3 Korean Experiences 2.3.1 History

2. Legal Framework

Korean Government formulated its legal framework for ICT starting with the Act on Promotion of Informatization and Communication Network in 1986. Then, Korea developed other law and regulations to promote the ICT industry.

1986 ~ 1997
Act on Promotion of Informatization and Communication Network (1986) Introduction of One-Stop Service (1994) Framework Act on Informatization Promotion (1995) Introduction of Evaluation System for ICT Project (1997)

1998 ~ 2000
Introduction of CIO (1998) Regulation on Sharing Administration Information (1998) Framework Act on Promotion of Informatization (1999) e-Signature Act (1999) Framework Act on e-Commerce (1999) Guidelines for Private Information Protection (2000) Act on Promotion of Software Industry (2000) Act on Management of Knowledge and Resources (2000)

2001 ~ 2004
Act on Resolution for Digital Divide (2001) Act on Protection of ICT Infrastructure (2001) e-Government Act (2001) Act on Promotion of Online Digital Contents (2001) e-Commerce Consumer Protection Act (2002)

(Source: National ICT white paper, NCA)

- 18
ICTA

2.3 Korean Experiences 2.3.2 Legal Framework

2. Legal Framework

The legal framework for Mongolian ICT is developed based on the key findings as well as lesson learned from Korean legal framework.

The Framework Act on Informatization Promotion


ICT Network Building & Upgrading

Informatization Promotion

ICT Industry Promotion

Administration Informatization e-Government Act e-Petition Act Act on Opening Information of Public Agencies Act on Managing Document of Public Agencies Act on Managing Knowledge Information

Infrastructure for Information Service

Prevention of Informatization Reverse Effect Privacy Protection Act Solving Digital Divide Act Act on Private Data Protection of Public Agencies Communication Security Protection Act Communication Infrastructure Protection Act

Promotion of ICT Industry and New Business Telecomm Business Act S/W Industry Promotion Act Digital Contents Industry Promotion Act Framework Act on eCommerce

ICT Network Building and Upgrading Act on Promotion of Information & Communication Network Utilization Framework Act on Telecommunication Telecommunication Business Act Radio Waves Act

e-Signature Act Computer Program Protection Act Copyright Act

- 19
ICTA

2.3 Korean Experiences 2.3.3 Contents of e-Government Act

2. Legal Framework

Korean e-Government Act was enacted in March, 2001, followed by public hearings. The Act was composed of general items and key functions. Contents Purpose Definitions of terms Scope Duties of agencies Implementation & Operation Principles e-Document e-Signature Joint use of public information Knowledge Management Business Process Reengineering (BPR) Standardization Network Construction Distance Learning & Distance Working e-Petition Privacy Protection Paperwork Reduction Master Plan Evaluation Budget Descriptions Describing the purposes of e-Government Act Clarifying meanings of terms Impacting area of government administration by this Act R&R of each government agency Principles for implementing e-Government Legal effect of e-Document from creation to completion Legal effect of e-Signature in e-Document Duty of sharing administration information Describing administration knowledge management system Duty of implementing BPR Standardization of document, code, etc. Building ICT network and security system Method of distance learning and distance working Method of e-Petition process and effects Duty of protecting private information Duty of planning paper work reduction & implementing Duty of developing mid- and long-term master plans Evaluating e-Government projects and reporting Method of securing budget for e-Government

Generals

Key function

- 20
ICTA

2.3 Korean Experiences 2.3.4 Lessons Learned

2. Legal Framework

Korea has been consolidating law and regulations in order to expand ICT since mid 1980s, which led the promulgation of e-Government Act in 2001 and the astonishing progress of ICT industry.

Summary
From the beginning of introduction of computers, Korean Government enacted acts for promoting an intensive ICT utilization. Internet service was rapidly expanded based on the policies for supporting Internet utilization. Problems in spreading Internet service were resolved by preparing laws on privacy protection and strengthening security. At the beginning of computerization, desirable law and regulations were designed to promote ICT utilization, and the focus was moved to the security and privacy protection. For developing ICT industry, acts for developing digital contents and software were enacted. ICT networks were built and upgraded on the basis of legal framework. Regulations of all areas of e-Government was clarified, which are R&R, legal effects of documents, principles of implementation, etc. Procedures of e-Government execution were regulated in details: plan, implementation, and evaluation. Method of securing budget was regulated to efficiently implement e-Government projects.

Implication
Desirable law and regulations should be gradually developed: ICT utilization is the first, and privacy protection will follow. Need to develop policies on spreading Internet service Need for acts on developing ICT industry Need to build acts on ICT network Regulations of all areas of e-Government should be clarified. Procedure of the e-Gov. project execution should be regulated. Method of securing budget should be regulated.

History

Legal Framework

Component of e-Gov. Act

- 21
ICTA

2.4 Analysis Summary

2. Legal Framework

In order to examine the legal status of ICT, Mongolian legal system was first analyzed. Then, the Korean experiences in the history and the legal framework were summarized for benchmarking, and a summary of Korean e-Government Act was followed. Key findings to establish a legal framework for Mongolian ICT were drawn as below-described.

Implication
ICT laws/regulations are in the drafting stage. Currently, 4 laws on ICT are not equipped with detailed

Key Findings
Need to establish an act on promotion of ICT utilization including Internet service Need to establish the e-Government Act specifying all sphere Requirements of regulations on developing ICT industry and network construction Need to enact regulations on privacy protection, security, and sharing administration information

Mongolia

descriptions of acts, decrees, and ordinances. Establishing detailed law/regulations on information protection and legal effects of electronic document Establishing a law on sharing administration information Desirable law and regulations should be gradually developed: ICT utilization is the first, and privacy protection will follow. Need to develop policies on spreading Internet service Need for acts on developing ICT industry

Korea

Need to build acts on ICT network Regulations of all areas of e-Government should be clarified. Procedure of the e-Gov. project execution should be regulated. Method of securing budget should be regulated.

- 22
ICTA

2.5 To-Be Legal Framework 2.5.1 To-Be Model


The legal framework for Mongolian ICT, developed based on the key findings, are described as below.

2. Legal Framework

Legal Framework

Informatization Promotion

ICT Industry Promotion

ICT Infrastructure Construction

Framework Act on Informatization Promotion e-Government Act e-Petition Act Act on Opening Administration Information

S/W Industry Promotion Act Digital Contents Industry Promotion Act Framework Act on eCommerce

Framework Act on Informatization Promotion Act on Resolution for Digital Divide Privacy Protection Act e-Signature Act Communication Security Protection Act

The legal framework for Mongolian ICT is composed of three sectors: 1. Informatization Promotion: Governments administration service is enforced to be computerized to lead informatization in other areas. 2. ICT Industry Promotion: ICT is promoted to be an facilitator of the national development by supporting ICT related businesses. 3. ICT infrastructure construction: Legal infrastructure for ICT utilization is provided. Bolded acts described in the upper diagram should be first developed in order to promote diffusion of ICT. - 23
ICTA

2.5 To-Be Legal Framework 2.5.2 Prerequisite Laws

2. Legal Framework

Six important laws should be first formulated prior to other ICT related laws in order to support spread of ICT and establish efficient e-Government. Law Framework Act on Informatization Promotion Descriptions Legal basis for supporting integrated broadband network, which can carry high-quality integrated service of Communication/Broadcast/Internet with a large volume of data at a high speed, should be established. This regulation focuses on improvement in legal institution. (ex. Improvement in Informatization Promotion Fund to enhance credibility and transparency for the fund) e-Government will be accomplished by defining the basic rules, procedures, and promotion method for computerization of administration services. And, It will enhance citizens' quality of life by improving productivity, transparency, and democratization of government administration. Government should open the information, which obtained voluntarily or forcedly, and enable citizens to access the information. This act clarifies legal aspect of e-Commerce, secures stability and credibility of e-Commerce, and promotes e-Transaction for the countrys economic growth. The effects of e-Document, consumer protection, institution, stability, policy, promotion of e-Commerce should be regulated by this act. The Privacy Protection Act was designed to prevent illegal uses or distribution of personal information by expanding computerization of the nations key industry and implementing a nation-wide administration network. The basic rolls of e-Signature are regulated in order to ensure the security and the reliability of e-Document and to utilize e-Signature. Then, acceleration of the informatization and enhanced citizens convenience will follow. This act regulates information of certification authority, certification, security, and the policy.

e-Government Act Act on Opening Administration Information Framework Act on eCommerce Privacy Protection Act

e-Signature Act

- 24
ICTA

2.5 To-Be Legal Framework 2.5.2 Prerequisite Laws

2. Legal Framework

Desirable laws & acts to promote informatization will have been legislated by 2006. Revisions of each law or act should be completed within a year after the legislation, and necessary promulgation and decrees should follow.
Year

Law

2005

2006

2007

2008

Framework Act on Informatization Promotion

Legislation

Promulgation

e-Government Act
Legislation Promulgation

Act on Opening Administration Information

Legislation

Promulgation

Framework Act on e-Commerce


Legislation Promulgation

Privacy Protection
Legislation Promulgation

e-Signature Act
Legislation Promulgation

- 25
ICTA

3.1 Guide for e-Gov. Organization

3. Organization

A favorable model of Mongolian e-Government executing organization will be formulated by combining required functions, gained from a study on current Mongolian ICT organization, and lessons from experiences of advanced countries.

Framework for establishing a favorable organization to implement e-Government Analysis Stage Current Situation + Other Countries Experiences Implication + Lesson learned Definition Stage e-Gov. Executing Organization Model Defining Roles & Responsibilities

ICT History Implication R&R of ICTA Required Function R&R

Advanced countries experience

Learned Lesson

Organization Model

- 26
ICTA

3.2 Current Situation Analysis 3.2.1 Mongolia

3. Organization

In order to found a model of Mongolian e-Government executing organization, implications was drawn from analysis on the ICT history and R&R of ICTA, which is in charge of ICT development in Mongolia. Current Situation Minsk-32, the mainframe computer in Central Statistical Authority, initiated Mongolias computerization in 1975. Ministry of Communication was reorganized and renamed into Mongolian Telecommunication in 1990. Mobile service started in 1996. Post and Telecommunication Authority (PTA) was founded in 1996. Communications Regulatory Commission was established in 2002. Information & Communication Technology Authority (ICTA) was founded to develop ICT and implement e-Mongolia in late 2004. Roles Policy Planning and Implementation and Coordination Public Administration and Cooperation ICT Development Center Responsibility Establishing innovative law and regulation Developing policies, projects, and programs of ICT Organizing and coordinating implementation in developing policies, activity plans, projects, and programs Taking charge of monitoring implementations of policies, plans, and projects and coordination of its evaluation. - 27
ICTA

Implication Computers and ICT services are introduced early, but ICT industry has developed slowly. National policy and systematic supports are insufficient for ICT development

History

Because ICTA was recently organized, organization structure and duties are still under formation. No specialized committee for e-Government exists. No CIO system in government level exists.

R&R of ICTA

3.2 Current Situation Analysis 3.2.2 Other countries

3. Organization

Benchmarking is necessary in order to create a more advanced e-Government model, therefore, case studies of some advanced countries were analyzed. Country Leadership Organization Policy Making & Strategies Planning: National Performance Review OMB(OEG) Coordinating: GITS Consulting: IT advisory committee, CIO council firstgov.gov Planning & Coordination: e-Minister, UK Prime Minister e-Envoy e-Envoy, OeE Consulting: IAMN, IAGE ukonline.gov.uk Prime Minister Planning & Coordination: MOGA CIO Council Consulting: AIS committee e-gov.go.jp e-Gov. Special Committee Planning & Coordination: e-Gov. Special Committee egov.go.kr Implication Strong and active leadership by President or Prime Minister Single, strong organization for policy making and coordination Organization to evaluate the e-Government strategy and its implementation

President USA & Vice president

Japan

Korea

President

(Source : A comparative analysis of e-Government : Korea, USA, UK and JAPAN, NCA, Korea)

- 28
ICTA

3.3 Requirements for Mongolian e-Gov. Organization

3. Organization

Requirements for the Mongolian e-Government executing organization emerged from analysis on the ICT history, R&R of ICTA, and lessons learned from advanced countries.

Implication Computers and ICT services are introduced early, but ICT industry has developed slowly. National policy and systematic supports are insufficient for ICT development

Requirements

History

Need to enrich competence for leading national ICT development and economic growth Consolidating R&R of ICTA and organizing a

R&R of ICTA

Because ICTA was recently organized, organization structure and duties are still under formation. No specialized committee for e-Government exists. No CIO system at the government level exists.

specialized e-Government committee which takes responsibility of implementing e-Government project and policy making and coordination Introducing CIO system at the government level

Strong and active leadership by President or Prime Minister Lesson learns Single, strong organization for policy making and coordination Organization to evaluate the e-Government strategy and its implementation

Strong and active leadership by Prime Minister Organization for evaluating e-Government strategy and its implementation

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ICTA

3.4 e-Government Executing Organization 3.4.1 Organization Model

3. Organization

A favorable model of Mongolian e-Government executing organization shall be developed from As-Is Analysis and lessons learned.

Model of e-Government Executing Organization


Prime Minister State Council (Report/Discuss) e-Government Committee Plan/Mediation/Assessment

ICTA Technology/ Infrastructure /Project Support

CRC
Communication resource management

CSoGM

MoF

Ministry A Project Execution

Ministry B Project Execution

Ministry C Project Execution

Administration/Budget Support

Local
Government

Public Agency

- 30
ICTA

3.4 e-Government Executing Organization 3.4.2 Roles and Responsibilities

3. Organization

The Mongolian e-Government executing organization, established based on lessons learned from advanced countries and an e-Government executing organization model, should clarify its roles and responsibilities for efficient implementation.

Prime Minister Strong leadership and ownership for implementing e-Government Clarification of roles and responsibilities

e-Government Committee Establishing Vision and Goal of e-Government Basic planning for e-Government Selecting project and operating multi-ministries related projects and nation-wide key projects Appropriately distributing budget and human resources for e-Government Building favorable law and regulations for e-Government Monitoring and evaluating each e-Government project Developing basic plans of government-wide common infrastructure

CSoGM and MoF Supporting government administration for e-Government implementation, such as organizing and publicizing Assigning budget for e-Government projects - 31
ICTA

3.4 e-Government Executing Organization 3.4.2 Roles and Responsibilities (contd)

3. Organization

Ministries Planning and executing each ministrys e-Government plan Redesign current government service process to fit for e-Government Collaborating with other ministries to create efficient government administration Revision of laws and regulations for e-Government at the ministry level

Communications Regulatory Commission (CRC)

Approving and monitoring the general terms of interconnection between networks Determining and setting technical standard and certifying network equipment Managing communication licenses Establishing, executing and managing the universal service policy and fund Approving accounting methodologies for the setting of tariffs Approving and monitoring tariffs of dominant operators in the market Ensuring implementation of universal service obligations Elaborating and implementing a nationally integrated numbering plan Allocating the monitoring radio frequencies Setting disputes between licence holders and customers

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ICTA

3.4 e-Government Executing Organization 3.4.2 Roles and Responsibilities (contd)

3. Organization

Information Communication Technology Authority (ICTA) Organizing e-Government committee and participation Making the National Framework Plan on ICT promotion in both public and private sectors Planning and constructing a nation-wide information infrastructure ICT Development Center Making innovative law and legislation Establishing ICT standards Developing and implementing HRD program for ICT Managing and Operating information networks among public organizations Developing and maintaining information systems for inter-agency information sharing For nations ICT development CIO (Chief Information Officer) at the government level Developing policies, strategies, projects, and programs for enabling ICT to lead economic growth Taking responsibilities for monitoring implementations of policies, plans, and projects and coordination on the evaluation

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ICTA

4.1 Budget Security Plan

4. Budget Planning for e-Government

There are two general methods of the budget security plan for e-Government; 1) Tax rate increment and fund raising in country, 2) Loan from international organizations such as ADB and other foreign countries.

Budget Security Plan

Increasing Tax Rate

Expanding governments tax revenues by increasing tax rate. The increment will be used for establishing the e-Government.

Domestic Efforts

Levying Special Purpose Tax

Establishing Tax for e-Government for a certain period of time to secure the budget for the e-Government execution

Raising Fund

Raising financial resources from government budget and ICT enterprises to facilitate the e-Government implementation

Free Loan Overseas Assistance Soft Loan

Securing budget for e-Government project by receiving loan/credit from international organizations or foreign countries without further consideration

Securing budget for e-Government project by receiving loan/credit from international organizations or foreign countries with further consideration

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ICTA

4.2 ICT Promotion Fund in Korea

4. Budget Planning for e-Government

ICT Promotion Fund, raised in 1995 based on The Framework Act on Informatization Promotion, is consist of the contributions from the government and ICT enterprises. The Minister of Information and Communication is in charge of managing and operating the fund. Financial Resources & Purpose

Account

Financial Resources
Government contribution Other earnings Gains from fund operation

Purpose
To build high-speed network infrastructure and to stimulate uses of the infra and the Internet To promote informatization in all sectors including public, local, and industry. To build ICT industry infrastructure To assist international agreement on ICT promotion To develop ICT To educate ICT human resources To develop, distribute, and promote the ICT standard To build infrastructure for R&D in ICT

General

R&D

Government contribution Contribution of ICT enterprises Marginal profits and other earnings

Management of Informatization Promotion Fund The Minister of Information and Communication must build annual plan to manage the Informatization Promotion Fund. The management plan for the Informatization Promotion Fund must include the approval from the Prime Minister followed by the agreement of the Cabinet and its deliberative council for fund management. The Minister of Information and Communication entrusts Institute of Information Technology Assessment with the management of the Information Promotion Fund.

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ICTA

4.3 Financing Process

4. Budget Planning for e-Government

Overseas loans for financing e-Government implementation generally goes through the following stages.

Project Identification & Preparation

Loan Application & Appraisal

Confirmation of Governments Assistance

Loan Agreement

Implementation & Supervision

Evaluation

Stage

Mongolia

Loan Supplier

Stage

Mongolia

Loan Supplier

Project Identification

Consulting Service F/S Evaluation P/Q, L/Q

Request for Appraisal

Appraisal Trip for Appraisal

Local Negotiation

Proposal

Project Preparation

Accept (F/R, I/P)

Loan Appraisal

Submission of Appraisal Report Determination Of Assistance Policy

Loan Application Official Letter Feasibility Report Implementation Program

Embassy

Notification (Pledge) Government Agreement E/N L/A

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ICTA

TABLE OF CONTENTS
I. II. III. IV. V. Project Overview Analysis of current state Vision and strategy Promotion Plan Promotion Plan of Priority Projects 1. Definition of Priority Projects 2. Implementation Plan of Priority Projects 3. Budget Estimation of Priority Projects VI. Advice for Success

ICTA

1.1 Government Representative Portal 1.1.1 Project Definition Overview

1. Definition of Priority Projects

The Government Representative Portal is aimed at enhancing convenience in public administration service and realizing transparent, democratic administration processes, which are led by reducing required paper documents and lessening peoples visiting counts to public offices with various online administration services such as offering information, collecting peoples opinions, and processing civil petitions.

Conceptual Image
Information Service Demanders Government Representative Portal Information Service & Civil Petition Service

Administration Info. Service Government Info. Legal Info. Policy Info. Open Opinion Survey Web Server Citizens Public Certification Authority Civil Servants Adm. Info. DB Civil Petition Server

Civil Petition Process Service Guidance of Civil Petition Application/ Process Opening Civil Petition Progress Interface & Transceiver Server

Citizen Info.

NID

Companies

Tax info. Real Estate Info.

e-Tax

Real Estate Registration

Customs Info. Immigration Info. Civil Petitions DB Transceiver DB

e-Customs

Immigration Mgmt

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ICTA

1.1 Government Representative Portal 1.1.2 Fact Found and Expected Improvements Class. Objectives
To provide information service via Internet (Info on Administration/Legislation/ Policy) To promote online open opinions & Survey To serve process information on civil petitions To create electronic processes To open procedure of civil petition service To interface systems with information providers To ensure an architecture to establish the Government Representative Portal To improve administration process for electronic civil service To improve law/regulations for electronic civil petition service

1. Definition of Priority Projects

Facts
Web site operation (www.opengovernment.mn, www.pmis.gov.mm) Partial information service on legislation and policy Partial service of online opinion collection window for peoples participation Providing online survey service No information on civil petitions No electronic process for civil petitions No open procedure of civil petition service No interface with information providers

Improvements
Comprehensive information service covering administration, legislation and policy Expanded peoples participation via online window Online survey function will be improved. Batch information service for civil petitions Electronic civil petition service Open procedures of civil petition service via Internet Interface will be built with information providers. NID, Real Estate Registration, eTax, Immigration Mgmt, eCustoms ISP execution for the Government Representative Portal BPR execution to enable electronic civil service process Improvement in law/regulations for electronic civil service process

Administration Info. Service

Civil Petitions

System Interface

Management Infra

No architecture to establish the Government Representative Portal Incomplete administration process for electronic civil service Poor law/regulations for electronic civil petition service

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ICTA

1.1 Government Representative Portal 1.1.3 Implementation Strategy Administration Information Service

1. Definition of Priority Projects

Administration information service enables citizens to use government possessed information without visiting public offices, such as information on administration, legislation, and policy. It gathers opinions and complaints to encourage citizens participations in eDemocracy. Information Providers

Applicants

Administration Information Service Process

Info. Search on Administration/ Legislation/Policy NID e-Tax Real estate Registration Immigration e-Customs

Company Internet Opinion / Complaint Post & Search Adm. Info. DB

Citizens

Single Sign On Survey & Result Search

Civil Servants

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ICTA

1.1 Government Representative Portal 1.1.3 Implementation Strategy Civil Petition Service

1. Definition of Priority Projects

Government Representative Portal enables citizens to use various civil services without visiting public offices including information search.

Applicants

Civil Petition Service Process

Civil Petition Service System

Guidance & Search for Civil Petition Company Internet Application for Petition Service e-Authentication Civil Petition Progress Search Civil Servants Civil Petition Result Search Civil Petition DB

Civil Service Process

Citizens

NID e-Tax Real estate Registration Immigration e-Customs

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ICTA

1.1 Government Representative Portal 1.1.3 Implementation Strategy Management Infra Development

1. Definition of Priority Projects

Management infra for operating the Government Representative Portal should be prepared as below-described.

Architecture Development
Establishing Business Model, Application/Data/Technical Architecture

Improvement in Civil Process


Removing unnecessary procedures by improving civil service process

Improvement in Law/regulations

Business Model Application Architecture

Process Selection for Redesigning

Improving law/regulations on civil service process, clearing unnecessary procedures, reducing required document, and batch processing civil services

Understanding & Analyzing Existing Process

Data Architecture

Search for Necessary Technology Information

Technical Architecture

Designing New Process

Improving law/regulations in order to promote electronic process for civil petitions, such as online search for government possessed information, e-Application, private information protection, e-Signature, and e-Authentication

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ICTA

1.1 Government Representative Portal 1.1.3 Implementation Strategy Gradual Realization

1. Definition of Priority Projects

Government Representative Portal should be gradually implemented through considering emergency, efficiency, and the interface with other systems, based on the result of ISP/BPR performed to provide information required by citizens, companies, and civil servants.

Phase 1 Phase 1

Phase 2 Phase 2

Phase 3 Phase 3

Develop Portal
ISP / BPR

Developing & Operating Portal

Expanding Portal

Interface with Related Systems

Developing Interface with NID, e-Customs

Developing Interface with Real Estate Registration, Immigration

Extending Interface with Other Systems

Activity

Development of BPR/ISP Development of Portal (Administration Info. Service) Network with NID, e-Customs

Development of Portal (Civil Service) Network with Real Estate Registration, and Immigration

Expansion of Portal Extension of Interface with Other Systems

Object of Service

Citizens, Companies, Civil Servants

Citizens, Companies, Civil Servants

Citizens, Companies, Civil Servants

Scope of priority project promotion - 6


ICTA

1.1 Government Representative Portal 1.1.4 Detailed Strategy Promotion Plan

1. Definition of Priority Projects

Task ISP/BPR Analysis Design Implementation Test Operation Analysis Phase 2


ICTA

M+3

M+5

M+7

M+9

M+11

M+13

M+15

M+17

M+19

M+21

M+23

* Operation of Phase 1 is not a subject for detailed strategy promotion plan and expenses for project execution.

Phase 1

Design Implementation Test

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1.1 Government Representative Portal 1.1.5 Expenses for Project Execution Class. Calculation Basis
Consultant for ISP/BPR: 15M/M Average unit price: $10,000/M

1. Definition of Priority Projects

Amount (US$)

Consulting

$150,000

Developer for Phase 1: 11M/M (Portal installation: 7M/M, Interface: 4M/M) Development Developer for Phase 2: 12MM (Portal installation: 7M/M, Interface: 5M/M) Average unit price: 6,000$/M $138,000

Server: 2 CPU * 2GB MM * 1 NT Server (for Web Server) 4 CPU * 4GB MM * 2 NT Server (for Civil Petition, Transceiver Server) H/W, S/W Storage: 16GB(for Web Server) + 128GB(for Civil Petition Server) + 64GB(for Transceiver Server) = 208GB (RAID 5) Software: DBMS(2EA), Web Application Server(2EA), Portal with license fee $450,000

Sum Total

$738,000 (Direct expense extra)

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ICTA

1.1 Government Representative Portal 1.1.6 Expected Effects & Considerations

1. Definition of Priority Projects

Expected Effects Accelerated e-Government Projects and Ensured the Countrys International Confidence
- The basis of e-Commerce will be prepared and expanded by e-Government technologies including e-Signature. - Various information services for citizens, companies, and civil servants will led enhancement in convenience of the public and efficiency of the business activities & service managers.

Improved Citizens Satisfactions and Credibility of Government Service by Enhancing the G2C Service
- Immediate inquiry processes for civil petitions will support saving time in process and minimizing visits to the civil service window. - Service transparency will be enhanced, and time & cost will be saved.

Enhanced Productivity in Administration and Cost Efficiency


- Integrity and values of information will be enriched by preventing redundant information management and reducing errors occurred.

Considerations
Installation of the basic administration information system should be preceded. (NID, Real estate Registration, e-Tax, etc.) Development of the nation-wide ICT infrastructure should be preceded. (Very high-speed network service, ICT equipment supply to citizens, low Internet fee, etc.)

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ICTA

1.1 Government Representative Portal 1.1.7 Future Directions for Development

1. Definition of Priority Projects

Government Representative Portal will play a key role of the e-Government and realize the Home Civil Service. Also, it will expand scopes of electronic civil service, improve efficiencies of various services, and efficiently manage the government possessed information.

Search
Internet

Service Guidelines Application for and issuance of various certificates

Companies
Telephone & Fax

Request for Info. - Civil Petition - Administrative Policy - Static Data

SSO* Administration DB

Citizens

Petition Center Received Info.

Personalization

Mobile

- Result of Civil Petition - Administrative Info. (Law, Policy, and etc.)

- Service Guidelines Map - Forms, Laws, and regulations - Statistical Data

Interface

Civil Servants
Electronic Payment of Fees Status of Civil Petition Processing * SSO : Single Sign On

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ICTA

1.2 NID (National Identification) 1.2.1 Project Definition Overview

1. Definition of Priority Projects

As the NID System should be usable as fundamental database for establishing national policy, it is aimed at developing all citizens basic personal database and providing personal identification by ID cards. It also helps the online service for the public, supports prompt actions to civil services available by ministries and public agencies, and reduces duplicate documents for civil petitions by preventing duplicate management of citizen related information.

Conceptual Image
NID (National Identification) Personal Image Data Mgmt. Passport Mgmt.

Request Citizen Info.

Current Citizen Data Mgmt.

Personal Data Mgmt.

Citizen Info.

Passport Issuance/Mgmt.

ID Card Issue Management

ID Card Management Operation

Statistics

Passport Info.

Immigration Mgmt. Citizens Issue ID Cards Web Server NID Server DB Server Citizen Info. Immigration Inspection Mgmt.

ID Card Print System

Integrated DB

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ICTA

1.2 NID (National Identification) 1.2.2 Fact Found and Expected Improvements
Current Status
The process of the 8 major service operations (from birth to death) are well defined. Due to weak information system, Soume of the lower level processes are not operated according to the guideline. The processes are focused on issuing the ID card rather than effectively utilizing the resident information. Too much time is consumed for collecting and managing the resident data. The processes dealing with the change of address and family book are hard to manage. There is no organic relationship between the resident service process and the family book related process. The system is outdated and not upgradeable, making it impossible for it to be expanded or used for the operation improvement. The information system is developed with the sole focus on issuing the ID card. The data backup equipment and methodology are outdated. (All civil service operation is stopped during the weekly backup..) As the master resident data is copied and managed by all Aimags, its security is weak.

1. Definition of Priority Projects

Issues

Opportunities

Operation Process

There are many inconveniences in civil service procedures. ID card focused civil service is not adequate. Manual processing of the family book is difficult to manage. It is difficult to separately mange the family book. The civil service processing is often delayed and administrative efficiency low.

improvement of the civil service quality Digitization of the family nook Integration of the civil service and the family book Cutting down on the process duration and improved administrative efficiency

Information System

It is difficult to improve the operation as the information system cannot support it. There is no internal capability to develop and operate CRAs own system. The service improvement is difficult due to outdated servers and equipment. It is difficult to share the resident data with Aimags. It is difficult to manage the security of the resident data at Aimag.

Improvement of the information system Fostering CRAs internal capability to manage the own system Upgrading of the servers and equipment Real time sharing of information with Aimags

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ICTA

1.2 NID (National Identification) 1.2.2 Fact Found and Expected Improvements
Current Status
Operation efficiency is very low due to the inadequate networks. There is no information sharing and assurance of data integrity due to weak networking. The important national operation system is operated on the PC level servers. There is lack of IT staff and technology basis within CRA. The ID card is made of specially patterned paper which is coated with the transparent PVC film on both sides. The quality of the ID card material, design and colors is not adequate. The ID card is highly flexible and is strong against the low temperature. In general, it is not durable enough to last long and weak against the heat. The coated film can be taken off and easily damage the card. The current type vulnerable against counterfeiting compared to others. The card is issued by UB City and each Aimag. (Too many issuing locations for national security)

1. Definition of Priority Projects

Issues
Low operation efficiency No sharing of the mutual information Difficulty in guarantying data integrity Difficulty in system and operation enhancement due to shortage of IT staff

Opportunities
Network between CRA and the regional administrative offices Real time sharing of the information Assurance of data integrity Improved data security Expansion and fostering of the IT staff

Network and Infrastructure

ID Card

Degradation of the ID card quality Lack of durability of the ID card Easiness to counterfeit the ID card Difficulty in maintaining security at the ID card issuing locations

Improvement of ID card quality Means of preventing ID card counterfeits Unification of ID card issuing locations

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ICTA

1.2 NID (National Identification) 1.2.2 Fact Found and Expected Improvements
Current Status
ID card security easy to counterfeit Biometric There is no biometric application for the ID card and citizen DB. CRA does have the plan for the fingerprint application, but it has not been implemented due to the private information issue and lack of budget. To implement the biometric system, a legal basis must be first established. Physical Security The ID card issuing places (Aimag and Duureg) are all easily accessible by general public. There is only simple door-locking at all issuing offices. All resident data are exclusively managed by CRA. When other government agencies need the resident information, it is processed only through the written documents offline. Many government agencies have the need to share and utilize the resident data. There is no network with other government agencies for integration There is general lack of recognition for the need for information sharing among the government agencies.

1. Definition of Priority Projects

Issues

Opportunities

Security

Weak ID card security Difficulty in using the ID card for identification due to lack of biometric information Weak security around the ID card issuing locations Lack of network security

Strengthening the ID card security Utilization of biometric information Establishment of legal/regulatory basis for using the biometric information Strengthened security of the ID card issuing centers Implementation of the network security

Integration with Other Agencies

Accessing the resident data by the government agencies other than is difficult. The operation efficiency of the various government agencies is low. The civil service process is prolonged and inconvenient.

Network connecting the various government agencies Procedure for integrating resident data needed by the government agencies Integration of the resident data between the government agencies Strengthened security system to support data integration

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ICTA

1.2 NID (National Identification) 1.2.3 Implementation Strategy

1. Definition of Priority Projects

We recommend the following implementation strategy for New Mongolian NID System with consideration on improvement in work process, establishment of information system & infrastructure, and issuance of ID Cards. The implementation strategies and objectives of the New NID system are as follows: NID Implementation Strategy Expanded Civil Service Work Process Strengthened Household Management Process Mobile Service Environment Modernized Information System Information System & Infrastructure Dedicated NID Network Integrated DB and Management System Online Integration of the Agencies through Networking DB Sharing among the Agencies Unification of the ID Card Issuing Offices ID Card & Biometrics Platform for Biometrics Applications Multifunctional NID Cards National Profit Maximization Clean Government Civil Service Quality Improvement National Security Strengthening Administrative Operation Efficiency Improvement Objectives

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ICTA

1.2 NID (National Identification) 1.2.3 Implementation Strategy Work Process

1. Definition of Priority Projects

CRA currently manages 8 resident registration oriented operations (Birth, Death, ID card issuing, Marriage, Divorce, Change of residence, Information change, and Adoption). Once the New NID System is implemented, the government operations will expanded to 19 operations in 6 areas of civil support and ID card management.

Expanded Citizen Management Expanded Citizen Management

Strengthened Household Strengthened Household Management Process Management Process


The basis of citizen management is the The basis of citizen management is the individual registration and household individual registration and household (family and/or cohabitating members) (family and/or cohabitating members) management. management. The household management will be The household management will be changed from existing manual changed from existing manual management of the Family Book to onmanagement of the Family Book to online management. line management. The household and head of household The household and head of household management is the important factor that is management is the important factor that is most used for statistics, taxation and most used for statistics, taxation and housing policies. housing policies.

Mobile Service Environment Mobile Service Environment

The government operation will be The government operation will be expanded from 8 operations to 19 expanded from 8 operations to 19 operations in 6 areas. operations in 6 areas. As the process can be reengineered with As the process can be reengineered with the enhanced infrastructure, the operation the enhanced infrastructure, the operation improvement will be apparent. improvement will be apparent. Expanded civil service including personal Expanded civil service including personal identification identification

Citizens in remote areas have to travel far Citizens in remote areas have to travel far to receive the citizen related civil service. to receive the citizen related civil service. Therefore, the support from the citizens Therefore, the support from the citizens cannot be expected without improvement. cannot be expected without improvement. The public want to have convenience and The public want to have convenience and promptness at the same time. promptness at the same time. We recommend the mobile civil service by We recommend the mobile civil service by traveling Aimag offices. traveling Aimag offices.

Improved Public Trust and Operation Efficiency of the Government

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ICTA

1.2 NID (National Identification) 1.2.3 Implementation Strategy Information System & Infrastructure

1. Definition of Priority Projects

Modernized Information System Modernized Information System


The system based on standard application program interface, The system based on standard application program interface, ensuring seamless integration of the components ensuring seamless integration of the components Standard information system platform allowing S/W and data Standard information system platform allowing S/W and data reusability reusability Separated design of the process and data Separated design of the process and data Centrally managed system Centrally managed system Dual servers and backup automation Dual servers and backup automation

Integrated DB Establishment & Management System Integrated DB Establishment & Management System
All data is managed by the HQ office which maintains the All data is managed by the HQ office which maintains the integrated data. integrated data. Information sharing through integrated data model Information sharing through integrated data model management management Centralized DB Centralized DB Management DB for operation efficiency Management DB for operation efficiency Small sized DB engine providing a wide range of utilities Small sized DB engine providing a wide range of utilities available in the large scale engine available in the large scale engine

Information System Improvement & Building Infrastructure Online/network Integration and DB Sharing among the Online/network Integration and DB Sharing among the Agencies Agencies
CRAs personal information open to other agencies CRAs personal information open to other agencies Network between CRA and other agencies to use the open Network between CRA and other agencies to use the open data data System supporting on-line access to the CRAs data System supporting on-line access to the CRAs data Data access control according to the agency and data type Data access control according to the agency and data type Improved operation efficiency through DB sharing Improved operation efficiency through DB sharing

Dedicated NID Network Dedicated NID Network

Dedicated network for the civil service Dedicated network for the civil service Equipment supporting the various applications in Equipment supporting the various applications in consideration of the central/regional data center. consideration of the central/regional data center. Design using the multilevel network based standard protocol Design using the multilevel network based standard protocol Network management system at the center to manage the Network management system at the center to manage the nationwide integrated network nationwide integrated network

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ICTA

1.2 NID (National Identification) 1.2.3 Implementation Strategy ID Card & Biometrics

1. Definition of Priority Projects

The current ID card being used as the basic source of Mongolian residents is judged to be too prone for forgery and counterfeiting. The card is used for employment, real estate transaction and various personal identification. On-line identification of a person is a very important factor in information society. Under that circumstance, criminal activities using the counterfeit ID card can become serious social problem. Therefore, it is recommended that the ID card applying the integrated circuit (IC) technology be used to guaranty protection of personal information. By using the state-of-the-art card, the improved government functions, increased citizen convenience and strengthened security and control can be expected. It will also allow the multifunctional cards to become the foundation for transforming into an advanced welfare society. Multifunctional NID Card Multifunctional NID Card Unified ID Card Issuing Office Unified ID Card Issuing Office

Prevention of uses of the card by other people using PIN number Prevention of uses of the card by other people using PIN number IC card data encryption using imbedded encryption algorithm IC card data encryption using imbedded encryption algorithm Advanced security and electronic key function, preventing Advanced security and electronic key function, preventing counterfeiting and forgery counterfeiting and forgery No need for personal identification paper by imbedding/utilizing the No need for personal identification paper by imbedding/utilizing the personal information on the electronic media personal information on the electronic media Integration of all social entitlement related cards for pension, Integration of all social entitlement related cards for pension, medical insurance, etc. medical insurance, etc.

Unification of the ID card issuing offices from 23 regional offices Unification of the ID card issuing offices from 23 regional offices into CRA into CRA Improved security features Improved security features Elimination of possible risks of citizen data leakage Elimination of possible risks of citizen data leakage

Platform for Biometrics Application Platform for Biometrics Application

Biometric information management for national security purpose Biometric information management for national security purpose System selected for optimum performance compared to cost System selected for optimum performance compared to cost Integrated operation of the ID card and biometric system Integrated operation of the ID card and biometric system

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ICTA

1.2 NID (National Identification) 1.2.4 Detailed Strategy Promotion Plan


Task
Analysis M M+3 M+5 M+7 M+9 M+11 M+13

1. Definition of Priority Projects

M+15

M+17

M+19

M+21

M+23

* AFIS: Automated Fingerprint Identification System

ICTA

APP. Development Infra Dev. NID Issue Etc

Design

Implementation

Test CRA / UB (Some Durregs) UB (Other Durregs) / AIMAG UB

AIMAG Digitalization (AFIS*)

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1.2 NID (National Identification) 1.2.5 Expenses for Project Execution Class.
Development Developer : about 415M/M Average unit price: $6,000/M Server: 2 CPU * 2GB MM * 76GB * 4HDD * 1 NT Server Card Part Card: 1,500,000 EA Software: Card Application Server: 4CPU * 4GB MM * 3 Linux Server (for DB, AFIS Server) CRA Infra Part Durreg

1. Definition of Priority Projects

Calculation Basis

Amount (US$)
$2,500,000

$6,312,223

2CPU * 1GB MM * 6 NT Server (for AP, NMS, Distribution Server) Storage: 1TB (Disk Array for DB Server) Software: DBMS, AFIS (Automated Fingerprint Inspection System) $6,428,883 Server: 1CPU * 1GB MM * 76GB * 4HDD * 9 Linux Server (for DB Server) Software: DBMS (9EA) Server: 1CPU * 1GB MM * 76GB * 4HDD * 21 Linux Server (for DB Server) Software: DBMS (21EA) $15,241,106 (Direct expense extra)

Aimag

Sum Total

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ICTA

1.2 NID (National Identification) 1.2.6 Expected Effects & Considerations Expected Effects

1. Definition of Priority Projects

Improved Administration Efficiency - Reduced time and cost of administration process due to automated procedures - Efficient government through inter-agency process integration Strengthened National Security - Accurate personal identification and prevention of ID card counterfeit/forgery - Reliability of the government agencys basic data - Platform for the credit oriented society Improved Civil Service Quality - Public convenience due to fast processes and one-stop services Clean Government - Improved public trust due to transparent administration process Maximized National Profit - ICT industry development led by ICT application in the public sector - Increased national revenue by integrating tax, health insurance, national pension, and others

Considerations
Development of the nation-wide ICT infrastructure should be preceded. (Very high-speed network service, ICT equipment supply to citizens, low Internet fee, etc.) Legislation of law/regulation on New ID Card issuance and its practical usage

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ICTA

1.2 NID (National Identification) 1.2.7 Future Directions for Development

1. Definition of Priority Projects

NID System is a nations basic system. Therefore, it must be integrated with not only other agencies such as the police and immigration control within the Ministry of Justice and Internal Affairs, the main ministry that manages the civil service, but also with other ministries such as the Ministry of Foreign Affairs, the Ministry of Labor, the Ministry of Health, etc. in order to ensure more effective overall government operations.

Mongolia NID

Immigration Service Immigration Service

Policy-making Policy-making

Financing Service Financing Service

Civil Application Service Civil Application Service

Electronic ID Name : Mary Black Number : Sign 12345 ature Mayor of Seoul City Address : Seoul

Authentication for Internet Authentication for Internet PKI PKI

e-Election e-Election

Criminal Investigation Criminal Investigation

Driving Licenses Driving Licenses

National Pension National Pension Service Service

Health Care Service Health Care Service

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ICTA

1.3 Groupware 1.3.1 Project Definition Overview

1. Definition of Priority Projects

The Groupware project is designed to realize a paperless office environment by introducing fast communication system such as e-Bulletin and e-Approval to the existing face-to-face approval and paper-document oriented-work process. It is also aimed at cooperative, common uses of information resources and efficient service supporting feature.

Conceptual Image
Users Group Interface Functions Infrastructure

Email Email

e-Bulletin Server

Mail Box

Ministry

EIP (Enterprise EIP (Enterprise Information Information Portal) Portal)


ID/Password

e-Bulletin e-Bulletin

Mail-attached File DB

Internet
Agency

-- Personalization Personalization -- Unified Unified Authentication Authentication -- Single Search Single Search -- Integrated Integrated Management Management

e-Approval e-Approval

Other DB

Schedule Mgmt. Schedule Mgmt. e-Approval Server

Approval DB

Local Government

Data Mgmt. Data Mgmt.

Approval File DB

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ICTA

1.3 Groupware 1.3.2 Facts Found and Expected Improvements


Category
Information Exchange

1. Definition of Priority Projects

Facts
Most ministries have mail servers and use email. Disconnections often occur by fault of mail servers. Most documents are privately owned. When requested, they are shared. Information sharing among agencies are done by discs and paper documents. The working process is complicated by using both electronic and papers as official document Approvals are processed by paper document.

Improvements
Improvement of mail servers Improvement of information exchange functions.

Major Functions of Groupware


Write Search In-box Sent Deleted BBS Group Board Community Survey Write/Plan Approval, Classification, Filling Send Register Scheduling Private Schedule Company Schedule Tracking Document Business Cards Books Favorites

Email

Information Sharing

Information required for work process will be shared and exchanged among work groups online. Improvement in administration service process through introducing e-approvals Computerization of Reports for administration service process. Projects and schedules of work groups will be managed by ICT system.

e-Bulletin

Workflow Management

e-Approval

Coordination

Management of manual work process

Schedule Mgmt.

Data Management

Management of manual work process

Various database, such as personal business cards and document, will be registered and managed in the system.

Data Mgmt.

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ICTA

1.3 Groupware 1.3.3 Implementation Strategy

1. Definition of Priority Projects

Fulfilling its main functions, the Groupware system should be designed based on considerations on up-to-date information technology and integrity in order to flexibly correspond to the rapid changes of management environment.

Strategy for Realization


Development Direction of Groupware Development Direction of Groupware
Ensuring full-scale expansion and supporting Ensuring full-scale expansion and supporting global standard global standard Providing Web and mobile service environment Providing Web and mobile service environment Integrating with Portal and KM Integrating with Portal and KM Strengthening functions of workflow through Strengthening functions of workflow through compatibility with other systems compatibility with other systems Strengthening security function (e-Signature, Strengthening security function (e-Signature, Authentication, etc.) Authentication, etc.)

Introducing Functions of Portal


User authentication system with strengthened security Personalization

Strengthening Functions of e-Approval


Different approval system for different work Supporting systematic document management

Supporting e-Document Distribution


Document exchanges between same/different styles Appoint the document distribution flow for e-Approval

Changes of Information Changes of Information Technology Environment Technology Environment e-Biz, EC e-Biz, EC Mobile Computing Mobile Computing Open Systems Open Systems Java, XML Java, XML LDAP, e-signature LDAP, e-signature

Rapid Changes of Rapid Changes of External Conditions External Conditions Globalization Globalization Confidence enhancement in Confidence enhancement in the public sector the public sector Transfer to the knowledgeTransfer to the knowledgebased information society based information society

Offering Mobile Function


Mobile e-Approval Mobile information search

Architecture with Scalability & Global Standard


Flexibility correspond to future changes in technologies Rapid development by certified solutions

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ICTA

1.3 Groupware 1.3.3 Implementation Strategy Introducing Functions of Portal

1. Definition of Priority Projects

Groupware should be designed to function as a single gate for other systems such as EDMS and KM, in order to help team members coordinate and track joint projects and access the same data.

Functions of Portal
First page organization based on Individuals/groups

First Page

Login
ID/Password User Authentication

Menu Set

Different menu set for different users (My Page Setting) Schedule and data management for different individuals Link to on-going relevant systems Compatibility with future information system

Single Workplace LDAP* Server Single Sign-On


* LDAP: Lightweight Directory Access Protocol

Single authentication for all system

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ICTA

1.3 Groupware 1.3.3 Implementation Strategy Strengthening Functions of e-Approval

1. Definition of Priority Projects

Groupwares e-Approval function will create the paperless office environment by defining approval template, differentiating approval processes for each template, and entitling management regulation for approval document.

e-Approval Flow
Drafter
Approval Line Selection Documentation Security Settlement Specification of Storage Submission of Approval

Functions of e-Approval
e-Approval Log Use & On-going Statistics of e-Approval Mail

BBS
Circulation of Approval Document Document Posting Approval Report

Approval Line Selection

Defining e-Approval template per business function such as approvals, applications, reports Establishing approval process per defined template Defining the regulation of document mgmt. (Mgmt. code system, storage period, security level, etc.) Defining objects for approval mgmt. (Approval system, Org. structure mgmt. rules, etc)

Approver
Address Approval Line DB Employee Info. Approval Line Info. Request for Approval

Automatic/Manual saving of Approved Document

Approval Folder

RDB

Reflection of approval status

Document Mgmt. Personnel Folder Document Circulation

EDMS

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ICTA

1.3 Groupware 1.3.3 Implementation Strategy Supporting e-Document Distribution

1. Definition of Priority Projects

e-Document distribution system enables public administration service to obtain rapid process by supporting document delivery and work sharing among administration agencies.

e-Document Distribution Flow

Functions of e-Document Distribution


Ministry B

e-Document Exchanges
User 1 User N User 2 User N

User 1

User 1

Ministry A

e-Document Exchanges

e-Document Exchanges

Sharing of Sharing of Organization Chart Organization Chart


Necessary when Necessary when interoperability with interoperability with related agencies is high related agencies is high Used for appointing the Used for appointing the e-Approval line e-Approval line

User 2

User N

No Sharing of No Sharing of Organization Chart Organization Chart


When defining standard When defining standard of e-Document exchange of e-Document exchange When two agencies When two agencies exchange document as exchange document as defined defined

User 1

Agency C (Affiliated Agency of Ministry A)

Supporting e-Document distribution within the administration which use independent homogeneous groupware Supporting e-Document distribution within administration which use independent heterogeneous groupware and abide by the standard after establishing Gov. Authentication Standard for e-Signature Distribution flow is appointed by eApproval Separate management of internal/external documents

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ICTA

1.3 Groupware 1.3.3 Implementation Strategy Offering Mobile Service

1. Definition of Priority Projects

Mobile service for groupware information should be considered in order to enable civil servants to easily collect and share work elated information via portable devices. Applicable information for this service should go through in-depth reviews according to future needs for administration service.

Information Offered via Mobile Devices


Groupware Groupware PDA Search and tracking contents of BBS Send/receive email KMS KMS Cell Phone Mobile Server e-Document Mgmt e-Document Mgmt System (EDMS) System (EDMS) Lap-top Computer
Reviews are needed after the information system is introduced.

e-Approval (Drafting, submitting, approval) Scheduling & Data Management Search and inquiry for main information Alarming message (Instant message, email, schedule, approval request, etc.)

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ICTA

1.3 Groupware

1. Definition of Priority Projects

1.3.3 Implementation Strategy Architecture with Scalability & Global Standard


The structure of a groupware should be designed to support global standard and flexibly correspond to future changes in technologies. And, for prompt development of the groupware with this functions, solutions are encouraged to be used.

PC Client

Firewall

Mobile Client

Web Server
Presentation Layer

HTML

Active X

XML

Mobile

Client Technology Supporting various standard Internet technology Information Delivery Transferring required information to the right objects in the right time Extensible Component Supporting component based development in order to correspond to various required functions Infrastructure Choosing certified server groups with safeness and expandability

EIP Solution (SSO, Personalize) e-Bulletin


Business Layer

e-Mail

e-Approval

Schedule Mgmt

Data Mgmt Pdf Converter

Messaging

Collaboration

Security

Search Engine DBMS File System

Development Environment DB Index

Data Access Layer

MS Exchange

Active Directory

DBMS

File & XML

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ICTA

1.3 Groupware 1.3.4 Promotion Strategy

1. Definition of Priority Projects

A groupware model for the government-wide e-Document realization should be established giving considerations for specialties of each administration agency. Functions of the groupware should be gradually developed and expanded.

Phase 1 Phase 1
Groupware Model Development

Phase 2 Phase 2

Phase 3 Phase 3

Groupware Construction

ISP/BPR

Installing & Operating in Central Government Installing & Operating in Local Government

Related projects Establishment of a model of eDocument distribution using groupware & national standard TEST for Central Gov. Agency

EDMS Construction

EKP

Activities

Groupware service for Central Government Agency Maintenance and improvement in the system Establishment of EDMS model linked with groupware Central Government Agency

Gradual expansion of eDocument distribution system linked with groupware and EDMS Interface with EKP

Object of Service

Central Government Agency

Local Government Agency

Scope of priority project promotion - 31


ICTA

1.3 Groupware 1.3.5 Detailed Strategy Promotion Plan (Phase 1)

1. Definition of Priority Projects

Task
BPR/ISP (Establishment of a model of eDocument distribution system & Improvement in process) Analysis (Identification of work procedure & requirements of of each ministry/agency) Design (Development of a model of integrated groupware with requirements reflected) Implementation and TEST (Coding of Standard Groupware and TEST for each ministry/agency) Installation and Education (User-oriented groupware installation and education for groupware manager of each ministry/agency) Improvement in Law/Institution

M+1

M+2

M+3

M+4

M+5

M+6

M+7

M+8

M+9

M+10

M+11

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ICTA

1.3 Groupware 1.3.6 Expenses for Project Execution (Phase 1)

1. Definition of Priority Projects

Class.
Consulting

Calculation Basis
Consultant for BPR/ISP: 15M/M Average unit price: $10,000/M Consultant for Groupware: 30M/M Average unit price: $10,000/M Server: 4CPU * 2GB MM * 2 NT Server ( for e-Approval, e-Bulletin Server )

Amount (US$)
$150,000

Development

$300,000

H/W, S/W

Storage: Total manpower1) * 100MB * 2 = 342GB (RAID 5) ( for e-Approval, e-Bulletin Server ) Software : DBMS, Groupware Packages with license fee, Search Engine etc.

$300,000

Others

LAN construction fee

Spent budget of each ministry $750,000

Sum Total

(LAN construction extra, Direct expense extra)

1) Total manpower = 70 people per ministry * 13 ministries + 40 people per agency * 20 agencies

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ICTA

1.3 Groupware 1.3.7 Expected Effects & Considerations Expected Effects


Cost for storing documents and purchasing paper will be saved. Expenses for document delivery will be reduced (Envelop, paper for copy, post, fax, etc.)

1. Definition of Priority Projects

Rapid and efficient administration service process will be realized through uses of groupware system. Systematic document management system will be available by transferring approval document into electronic forms. Joint utilization of information will be promoted by enabling civil servants to easily access the old document. Efficient communication within a team and within the administration will be supported and cooperative work will be facilitated.

Considerations
ICTA is in charge of overall management of groupware project. It drafts introduction plan for groupware and requests cooperation to the relevant ministries. Groupware managers of each ministry selected beforehand shall take responsibilities for explanations on requirements for groupware and work process for e-Approval and configuration of groupware GPKI- and LDAP-based document distribution system should be prepared for document deliveries among ministries. Embellishment of relevant law/institution is a prerequisite for document distribution and sharing among agencies.

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ICTA

1.3 Groupware 1.3.8 Future Directions for Development

1. Definition of Priority Projects

EDMS and KM shall be constructed for more systematic document management and knowledge information management, and they will be developed into EKP which provides the informatized administration service process through the Enterprise Portal.

Document classification & search Ministry

EDMS Integrated Doc.Mgmt. Advanced Search Doc. Updates Mgmt. My KMS KMS

Agency

Single Sign-on Local Government

P O R T A L

Administration Service & Administration Info. Sharing

Integration of data, info., document Groupware e-Approval Email, BBS Search Community Integrated Knowledge DB Knowledge Classification & Search

Data Search at Existing Work Process System

Schedule/Data Mgmt. Interfacing with Admin. Process Legacy Systems (HR, Finance ) Integration & Management Evaluation / Incentive

Mobile Client

Knowledge Search/Register

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ICTA

1.4 Integrated Computer Center 1.4.1 Project Definition Overview

1. Definition of Priority Projects

This project was designed for establishing a model system of integrating the information, currently divided into and operated by each ministry, in order to easily save and efficiently manage information. A pilot center for e-Governments priority projects will be developed to reduce errors in operating an integrated center and review the fairness of its existence.

Conceptual Image
Gov. Agency
[Customers Service] [Customers Service] Service Desk Help Desk Civil Servant in Charge/ Researcher/ Operator

Integrated Computer Center


[Unified Operating Support] [Unified Operating Support] Management of Performance Faults/Errors Changes Configuration Capacity [Unified Back-up Support] [Unified Back-up Support] Spontaneous respond to faults/errors Centralized Backup Mgmt.

Policy-maker

Linkage Objects

[Joint Support] [Joint Support]

[Resident System] [Resident System]

[Resident System] [Resident System]

Ministry Ministry

Government-wide Government-wide Gateway Gateway

Single Sign-on

Government Portal

Groupware

NID

Agency Agency Local Local government government Company Company

Citizens
Citizens
SSO/Authentication/e-mail/ EIP server

DB Informatization Manager of Agency

DB

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ICTA

1.4 Integrated Computer Center 1.4.2 Facts Found and Expected Improvements Contents Facts
Most of ministries computer rooms are small and short of basic facilities. Redundant investments may occur in basic facilities in the case of expanding or rebuilding computing rooms fitting for each ministry Inadequate security facility INFRA Rudimentary back-up system for faults/errors Overall poor quality of the operation due to the unsystematic operation system Operation Service No tracking management

1. Definition of Priority Projects

Improvement
Physical infrastructure integrating government-wide computing environment will be developed. Predictable amount of computing facility for every ministry will be built under the guidance of the informatization master plan. An integrated system for security shall be developed. Configuration of Server, Storage, and Network for faults/errors The real-time monitoring for information system, application programs, and DB operation will be carried out, and a management system for the process will be established. Standardization & systematization of information resources and operation procedures will be performed, and a management system for the process will be developed for easy accesses. System management staff will be appointed for professional education in order to enhance efficiency and professionalism. Professionalism for technology-oriented businesses will be ensured through outsourcing.

Computing Facility

Manpower

Low efficient operation system due to redundant and weighted works of information personnel in charge of system operation and information securities. Lack of experts who shall acquire and practice new technologies - 37

ICTA

1.4 Integrated Computer Center 1.4.3 Promotion Strategy

1. Definition of Priority Projects

Planning for active information sharing among administration agencies and constructing a government-wide integrated computing environment is a prerequisite for establishing a pilot center. Development of an integrated center should be gradually carried out as below-described.

Preparation Preparation
Level
2006.

Establishment Establishment
2007. Constructing & Operating Pilot Center

Development Development
2008.

Completion Completion
2009.

Construction of integrated Center

ISP/BPR

Constructing & Operating integrated Center Constructing & Operating of Integrated Back-up Center Integrating DB

Related Project
Ensuring successful, lasting fundamentals to promote business in the rapid, unified computing environment Priority project of e-Government (New system: G-Portal, NID, Groupware) Providing stable computing environment & securing comprehensive operating system e-Government projects (New system)

Project Promotion

Completing physical INFRA of integrated computing environment Enhancing operating and back-up systems Central government information resource

Establishing a back-up center Promoting a gradual integration covering local government Information resource of affiliated agencies Local government information resource

Objects for Integration

Scope of priority project promotion - 38


ICTA

1.4 Integrated Computer Center 1.4.3 Promotion Strategy ISP/BPR Promotion

1. Definition of Priority Projects

A government-wide policy for joint utilization of information resources shall be established by examining and analyzing information resources of the government and its affiliated agencies. Then, gradual development and expansions of government-wide integrated computing center shall be carried out in order to establish physical basis providing low-cost, high-efficient e-Government service.

Detailed analysis of current information resources

Designing logical BPR* model & establishing configuration policy for information resources

Save Safety

Successful construction/operation of government-wide integrated computing environment

Establishing physical policy for realization

Establishing efficient operation policy

Establishing a policy to ensure interoperability

Service

Establishing physical basis of lowcost & high-efficient e-Gov. service through joint utilization of government-wide information resources

Establishing a policy for gradual construction & expansion

* BPR : Business Process Re-engineering

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ICTA

1.4 Integrated Computer Center 1.4.3 Promotion Strategy Pilot Center

1. Definition of Priority Projects

The pilot center is aimed at supporting the stable, systematic construction of the Main Center by performing a demonstrative operation for the integrated computing environment in order to implement e-Government projects. Preparation Preparation
ISP/BPR Pilot Center Main Center Backup Center

Establishment Development Establishment Development

Completion Completion

Tasks of Pilot Center Integrated Organization


Ensuring and positioning staff for center Selecting outsourcing service providers

Operation Mgmt

Securing government-wide ICT resources by actively accepting e-Government projects and appropriate role-playing of the pilot center functioning Minimizing trials and errors in ensuring knowhow in operating pilot center Delivering demonstrative operation for the integrated computing environment for e-Government projects Offering a bridgehead function for ensuring overall strategy and system of the integrated computing system and overall strategy to ensure

Pilot Center Construction Plan INFRA


Building center construction Network INFRA construction Introducing management system

Implementation Strategy

Policy on Improvement in Law/Institution


Organization, Staff Consignment to private sector, Construction/Operation

Joint Support

Policy on Information Transferring System


Understanding e-Government projects & consolidation policy Policy on transferring of an agencys information system

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ICTA

1.4 Integrated Computer Center 1.4.4 Detailed Strategy Promotion Plan Task
ISP/BPR Establishment AS-IS Analysis BPR Model Establishment TO-BE Model Establishment Implementation Planning Improvement in law/institution Pilot Center Construction Preparations for Building & Facility Installation Building Network INFRA Organization System Transfer
M M+1 M+2 M+3 M+4 M+5 M+6

1. Definition of Priority Projects

M+7

M+8

M+9

M+10

M+11

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ICTA

1.4 Integrated Computer Center 1.4.5 Expenses for Project Execution Project
ISP/BPR

1. Definition of Priority Projects

Class.
Consulting

Calculation Basis
Consultant for ISP/BPR: 42M/M Unit price: $10,000/M Expenses for purchasing land & buildings or renting Expenses for constructing & renovating buildings Access Floor, Interior, Thermo-hydrostat, Halon Extinguisher: based on 60m2 UPS** : 10KW Power Construction Backup S/W: 5 client Backup Server: NT Server Backbone switch, Work group switch, etc Firewall, IPS, etc CCTV 4CH DVR, fingerprints-embedded card reader

Amount (US$)
$420,000

Construction

$100,000

Facility Construction of Pilot Center * Backup System N/W Security Others Sum Total

$30,000

$60,000 $60,000 $12,000 $682,000 (Construction extra)

* Expenses for a pilot center construction will be developed after ISP/BPR are implemented. Currently, items for center construction are the only subject for expenses. ** UPS: Uninterrupted Power Supply

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ICTA

1.4 Integrated Computer Center 1.4.6 Expected Effects & Considerations Expected Effects

1. Definition of Priority Projects

Utilization of shared resources will be maximized. The service quality will be enhanced by information system operated by experts. Systematic faults care management & security management Financial gains from informatization will be increased by unifying information resource such as data, manpower, H/W, N/W, and S/W. Educational opportunity for educating ICT expert will be created by offering systematic ICT service. Know-how in operation will be ensured. Trials and errors will be minimized by Test-Bed prepared for pursuing business. Users satisfaction will be maximized by provided high-quality operation service.

Considerations
Development of policies, through ISP project, on integrated security system, integrated operation system, and integrated organization management should precede construction of the pilot center. Plans for building an integrated center should be developed based on considerations on scalability for additional work expansions, interoperability of administration network, and economic realization by integrating joint work processes and reducing expenses. The pilot center promoting organization shall be a small-sized internal organization which will be in charge of basic functions. Most personnel will be transferred to the main center and will provide basic operation service. Need for improvements in law/institution on integrated center operation, consignment operation service, and administration resource sharing. When consign the operation service to the private sector, policy for systematic outsourcing management by SLA/SLM shall be established by SLA/SLM.
* SLA/SLM: Service Level Agreement/Service Level Management

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ICTA

1.4 Integrated Computer Center 1.4.7 Future Directions for Development

1. Definition of Priority Projects

When the pilot center has been stably operated, A full-scale administration service for practical integration of administration information will be delivered, covering construction of an integrated DB center, integration of administration DB, and establishment of an integrated back-up center.

Main Center
Integrating administration data & server Retrieve Tax info

Identification DB

Register

CRA

Tax Agency Nation DB


Social Insurance DB
Register

Citizens

Retrieve national statistics

NSIGA

Companies

Retrieve private social insurance state

Statistics Agency

Take over when disaster occurs

Backup Center

Backup DB

Backup data & server for disaster recovery

Driver License DB

Police Agency

Social Insurance

Citizens/ Companies

Information Demanding & Using Agency

integrating Center for National Basic DB

National Basic DB Holding Agency

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ICTA

2. Implementation Plan of Priority Projects


Implementation plan for priority projects is summarized as below. 2006 Class. 1Q
ISP/BPR

2007 3Q 4Q 1Q 2Q 3Q 4Q

2Q

Government Portal *

Phase 1 Development Analysis, Design, Implementation, Test

Operation Phase 2 Development Analysis, Design, Implementation, Test

App. Development Analysis, Design, Coding, Test

NID System *

Infra. Development CRA, UB (Some Durregs) UB (Other Durregs) / AIMAG Infra. Development UB AMIG Digitalization (AFIS) ISP/BPR

Administration Portal **

Groupware Model Development Analysis, Design, Implementation, Test, Education Law/Institution ISP/BPR

Pilot Center **
Law/Institution

Pilot Center Preparations Transfer

* Promotion Scope of these priority projects is 2006 ~ 2007 ** Promotion Scope of these priority projects is 2006

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ICTA

3. Budget Estimation of Priority Projects


Budget estimation for priority projects is summarized as below.
Class.
Consulting Development

2006
$150,000 $54,000 $450,000 $654,000 $2,500,000 $5,712,223 $6,053,638 $14,265,862 $150,000 $300,000

2007
$84,000 $84,000 $600,000 $375,245 $975,245

Government Portal
Infra Sub Total Development Card

NID
Infra Sub Total Consulting Development

Administration Portal
Infra Sub Total Consulting Facilities $300,000 $750,000 $420,000 $100,000

Pilot Center
Systems Sub Total $162,000 $682,000

Total
* Promotion Scope of these priority projects is 2006 ~ 2007 ** Promotion Scope of these priority projects is 2006

$16,381,862

$1,059,245

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ICTA

TABLE OF CONTENTS
I. II. III. IV. V. VI. Project Overview Analysis of current state Vision and strategy Promotion Plan Promotion Plan of Priority Projects Advice for Success 1. Key Success Factor 2. Restriction Factor

ICTA

1. Key Success Factor


There are four key factors required for a successful implementation of the e-Government as below described.

Prime Ministers Strong Interest and Proactive Support


Governments limited budget often makes the e-Government project seem subordinate, but the implementation of the e-Government should be the Mongolian Governments overriding project as it is the starting force of the nations economic development. Therefore, the e-Government business should be preferentially carried out with a great interest and proactive support of the prime minister.

Continuous Execution of the Business


As the e-Government business is not a short term project, the special law on the e-Government business should be regulated in order to help continuous efforts in executing the business.

Project Execution Committee and Its Strong Stance


As the e-Government business is a nation-wide project, there is a need for an operation committee for coordination and management of the project. Advanced countries that successfully implemented e-Government run their own operation committees affiliated with their leaders. Therefore, Mongolia should initiate a special committee in charge of the e-Government implementation. This organization should be affiliated with the prime minister for its strong stance.

National Informatization Promotion Organization and Education for ICT Professionals


Along with the e-Government business, there is a need for an organization which will be in charge of the informatization of Mongolia. In order to run this organization, ICTA should be enhanced and strengthened. Moreover, as many ICT professionals are expected to be needed for the e-Government execution, a variety of programs to educate for ICT experts should be prepared.

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ICTA

2. Restriction Factor
There are a few restriction factors in implementing the e-Government project as below described. Hence, gradual and systematic approaches are required to resolve those restriction factors.

Limited Budget
The e-Government business, designed to increase the national competitiveness and enhance the convenience of the citizens using high-tech ICT, is a big budget costing project. Therefore, changes in tax policy and foreign loans and investment should be prepared in order to raise and secure fund. Consequently, the Mongolian Government should actively place publicities to foreign countries and international organizations to seek loans.

Limited Time
As the implementation of the 18 projects and four policies should be completed within the next five years, Mongolia seems to suffer from restricted time limit. Therefore, the Mongolian Government should make the best of the special committee for systematic and successful implementation of those projects and tasks during that period.

Need for Comprehensive Coordination


The e-Government business requires a variety of participations from many ministries and agencies. Hence, a special committee is needed for comprehensive coordination and management of the project. Therefore, the Mongolian Government should establish a special organization which will be in charge of executing the project and enhancing the capabilities of its human resources and stance of of the organization.

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ICTA

Information and Communications Technology Authority

Korea IT Industry Promotion Agency