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November 3, 2010 Ms. Rhonda West Customer Service Manager Acme Inc. 123 Corporate Blvd.

Sometown, CO 50802 Re: Customer Service Representative Opening (Ref. ID: CS300-Denver) Dear Ms. West: I was excited to see your opening for a customer service rep, and I hope to be invited for an interview. My background includes serving as a customer service associate within both call-center and retail environments. Most recently, I worked on the customer service desk for Discount-Mart, where my responsibilities included handling customer merchandise returns, issuing refunds/store credits, flagging damaged merchandise for shipment back to vendors and providing back-up cashiering during busy periods. Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day. In addition to this experience, I gained considerable customer service skills during my part-time employment as a waitress and restaurant hostess while in high school. I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications and a year of college (business major). Please see the accompanying resume for details of my experience and education. I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me at 555-555-5555 (home) or 555-555-5500 (cell) to arrange an interview. Thank you for your time -- I look forward to learning more about this opportunity! Sincerely,

Sue Ling Enclosure: Resume

ROBYN A. MATTHEWS 15 Elm Lane Sometown, IN 55555 Home: (555) 555-5555

May 6, 2010 Mr. Andrew Smith

Director of Operations 123 Company 15 Lafayette Way Sometown, IN 55555 Re: Mechanical Engineer Position (Ref. Code: 12345), advertised on Dear Mr. Smith: Your job description for a mechanical engineer perfectly matches my qualifications, and I am very interested in the opportunity. I have enjoyed a progressively responsible engineering career with ABC Manufacturing Co., and participated in the engineering of three major car model changes. I am experienced in all phases of new vehicle model development and implementation, from conception to production stages. Most recently, I have:

Contributed to major model changes for the 2008 Carname, 2007 Carname and 2006 Carname; Developed process plans and layouts for seven additional car models; Reduced ergonomic impact on production team members by designing new assist lift systems; Helped create estimation and calculation tool for project budgets, greatly improving negotiating power with installation contractors; and Built rapport with overseas colleagues, often traveling to Japan for production consultations.

In addition, I have served as lead engineer in establishing standards that have reduced costs, enhanced efficiency, improved production methods and simplified equipment and part needs. Mr. Smith, I have received repeated commendations from ABC Manufacturing Co. for my work quality, revenue contributions and commitment to achieving company goals, and I know I would be a valuable asset to your North American Division. Please feel free to call me at 555-555-5555 or send an email to to arrange a meeting. I look forward to speaking with you! Sincerely,

Robyn A. Matthews Enclosure: Resume