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QUALITY OPERATIONS MANUAL

BY NATURE WE ARE RESTLESS, ALWAYS SEEKING IMPROVEMENTS, AND WILL REMAIN THIS WAY, ITS PART OF OUR DNA
Copyright 2010 Matrix Sourcing. All Rights Reserved.

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TABLE OF CONTENTS
SR# 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 PREFACE COMPANY OVERVIEW QUALITY PROCESS FLOW CHART GARMENT ENGINEERING BULK FABRIC LOT APPROVAL PROCEDURE LAB TEST PROCEDURE INHOUSE PRE-PRODUCTION MEETING VENDOR PRE-PRODUCITON MEETING QUALITY ONLINE DATA (QUONDA) TYPES OF INSPECTION FINAL INSPECTION REQUIREMENTS FINAL INSPECTION PROCEDURE GARMENT INSPECTION METHOD GARMENT MEASUREMENT METHODS DEFECTS CLASSIFICATION PRODUCT SAFETY OVERVIEW SYSTEM AUDIT TRAINING (GENERIC) MATRIX CODE OF CONDUCT EMPLOYEES ETHICAL CODE ACKKNOWLEDGEMENT SUPPLIER MANUAL APPENDIX LIST (A THROUGH Z) CONTENTS PAGE # 2 3 5 6 11 12 13 16 20 21 25 26 35 52 81 103 106 107 108 110 111 112

Updated: January, 2010

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PREFACE
Quality is an integral part of services that Matrix Sourcing provides to its valued customers. Although this manual describes Matrixs quality requirements and expectations, Matrix also expects its partner suppliers to develop a positive culture of quality. This culture must begin with management commitment to prevention based & continuous improvement based quality systems including; x x x x Allocate appropriate resources to ensure quality systems are effective Encourage participation of all workers in improvement plans Ensure that processes are stable & capable Document systems, processes, procedures etc. as necessary to maintain effective operations

This manual offers step by step instructions to conduct inspections and thus serves the purpose of training team members. Many procedures included in this manual have been carefully adopted from our customers. Where necessary, some procedures have been standardized after carefully studying the standards and procedures supplied by our customers and any exceptions have been clearly marked. Although every possible effort has been employed to make this manual error free, if you find any errors, please feel free to contact the quality assurance department. This manual will be updated on continuous basis and latest update will always be available at Matrix portal database.

Updated: January, 2010.

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COMPANY OVERVIEW
Matrix is a progressive and ethical buying office. It caters to select clientele linking them with reliable suppliers. Matrix develops a strategy as unique as the client, and then ensures that the linkages and relationships are not only monitored to meet and exceed expectations, but also keep evolving to higher levels of performance over time. Apart from core services that are specific to orders placed, Matrix also invests it's time and resources in nurturing continuous improvement in process, people and product. This is why relationships developed by Matrix last a lifetime. The company has been in business for over 20 years, and is considered a leader in region.

QUALITY CONTROL:
The Quality Control teams at Matrix perform pre-shipment audits. Resources are intelligently allocated to reflect priorities. Inspectors are regularly evaluated and certified to ensure transparency and homogeneity of the process. The QM (Quality Assurance + Quality Control) systems have been developed through years of successful business with the leading knitwear and woven brands of the US such as Nike, Adidas, MTAR, Van Heusen, BTX etc. Having done extensive work for the factories doing business with these buyers, the people at Matrix have gained a lot of valuable experience.

QUALITY ASSURANCE:
Assurance and Control are equal functions in our quality management program. Our assurance programs help identify areas of improvement, and lead to training programs at the vendors end. They are designed to build quality into the process and product. Assurance teams use many tools such as troubleshooting, monitoring of learning curves and fit products to process capability.

COMPLIANCE:
Ethics are the fundamental business principle at Matrix Sourcing. At Matrix, ethical business practices do not stop in-house, but also extends into various interconnected facilities for vendors. We make every possible effort to ensure our business partners are ethically responsible down the chain. All our vendors have to pass our stringent criteria of corporate and social responsibility. We keep ourselves abreast with customs and security compliance standards of all importing countries and ensure that the supply chain is fully secure and compliant. Some of our vendors are now ISO 14001 certified. All major vendors are compliant to WRAP and FLA standards, many already approved by these independent bodies.

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IT & HRD:
The IT department at Matrix takes care of all the needs of a global organization that needs to stay WELL INFORMED. It is equipped with the best hardware and software facilities specifically geared to the sourcing environment. The extranet takes care of the data collection and dissemination needs of the organization and ensures a smooth workflow throughout the office. This IT department also works in close relation with the Quality department so that realtime tracking of quality issues is possible through our in-house developed Quality Management System namely QUONDA. The information tracking module is built with a centralized database server that stores the entire companys information in one efficient database server.

PRODUCT DEVELOPMENT AND MATERIALS:


The product development section at Matrix is a window for new buyers in terms of pricing, sampling and information collection. It serves as the initial phase in catering to new buyers, acclimatizing them to the industry / Matrixs way of working. We serve as a buffer to make sure that the buyer only walks away with the best possible image in his mind regarding leadtimes, quality of samples, the quality of production and pricing issues. The department provides assistance on a micro level, something that is essential to the growth of any account. From a broader perspective, Business development provides buyers with services that can foster bulk business, after we get the ground work done in pricing and sampling.

TRAFFIC:
In the logistics area, globalization is creating even more complex supply chains. We manage shipments rapidly, safely and on-time all across the globe. The basis for this is our comprehensive network: combining air and ground transport for optimal delivery performance. On one hand this gives us worldwide reach, and on the other, a strong local presence and unique understanding of international markets and customers. The logistics department at Matrix has a combination of global reach and local knowledge which gives our buyers a competitive edge.

CORE OPERATIONS:
Our core operations are divided into two categories- Pre production / Approvals, and Production Monitoring & Management. Effective management of the pre-production approvals process is critical to delivering great quality product on time. Our pre production team works with well articulated and well thought out timing and action calendars ensuring that each product is ready for production in the true sense before it gets handed over to production departments for manufacturing. Timely approvals results in hassle free production without any stoppages. Each production activity is monitored closely for adherence to the start and end dates specified in the initial timing and action calendars.

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QUALITY PROCESS FLOW CHART


Garment Engineering

Approve Bulk Fabric Lots Conduct In-house PP Meeting

Conduct Vendor PP Meeting

UPDATE INSPECTION REPORT ON MATRIX PORTAL DATABASE

Conduct Trial Run Inspection

Conduct Operation Inline Inspection

Conduct Offline Inline Inspection

Take TOP Samples

Conduct Finishing Inline Inspection

Conduct Batch Audit

Conduct Pre-final Inspection

Conduct Final Inspection

Take Shipment Samples

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GARMENT ENGINEERING
The garment engineering plays integral roll in overall garment manufacturing. Before start of bulk production it is very essential to verify garment for measurements, aesthetic and garment manufacturability. Garment engineering also confirms the garment shrinkage and wash look etc. We can verify all these aspects through garment engineering to avoid production losses. To make garment before start bulk production to confirm following according to the requirement of customer.
x x x x x x

Fabrication Garment Aesthetics Garment Stitching Garment Accessories Garment wash and appearance testing Garment Specs

The following are the steps of garment engineering

PROTO SAMPLE I & II

SALESMAN SAMPLE / DEVELOPMENT SAMPLE

SIZE SET

QRS / PPS

PRODUCTION

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PROTO / FIT SAMPLE EVALUATION


x Matrix Sourcing Merchandiser forward sample request to vendor for proto / fit sample along with the required information i.e. Style sheet , construction details , fabrication , accessories etc. Vendor Merchandiser submits proto / fit sample to the Matrix Sourcing sampling department for proto / fit sample evaluation.

x x x

Matrix Sourcing sampling executive verifies garment construction, styling and garment measurement comply with given standards. After proto / fit approval, proto sample will send to the buyer and after buyer approval sales man sample procedure will start. In case of rejection of proto / fit sample, vender will re-submit the entire sample for proto / fit sample approval.

SALES SAMPLE
x Matrix Sourcing merchandiser will submit request to the vendor for sales samples along with style, fabrication and accessories details. x The sales sample will be made in actual fabric and accessories. x Pre-production meeting held in the presence of Matrix merchandising, vendor merchandising and production team. x All fabric, embellishment and accessories are signed by the Matrix Sourcing merchandising before start of sales sample production. x Matrix Sourcing sampling department conducts in line audits during sale sample production. x Matrix Sourcing sampling department will conduct final audit after completion of sales sample production.

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SIZE SET
x

After proto / fit approval, Matrix Sourcing merchandising forwards request to vendor for size set along with specs / grading. Matrix Sourcing sampling department verifies garment measurement and Construction according to the required standard and make its report. Matrix sampling also verifies proto / fit comments(if any) during size set evaluation.

QRS / PP SAMPLE
x

After size set approval Matrix merchandiser will forward request to vendor for Preproduction samples / Qualified reference sample along with previous samples comments. Matrix sampling verifies QRS / PP sample for fabrication, construction, measurement and accessories. After sample evaluation as per customer standards, Matrix sampling technition seal the QRS / PP sample for production reference. In case of sample rejection factory resubmits sample to Matrix Sourcing for evaluation.

QRS / PP sample is a physical sample that represents an acceptable product. The purpose of QRS / PP sample is to demonstrate manufacturing capability prior to start of production, and ensure product conformance in production. The sample is kept in the production line, so that it is available for tailors and other production staff for quick review. For any change in QRS / PP sample a new sample is sealed to avoid any mistakes.

ROLE CLARIFICATION
Sample Type Proto Sales Sample Development Sample Size set QRS / PP TOP Owner Factory + Matrix Merchandiser Factory + Matrix Merchandiser Factory + Matrix Merchandiser Factory + Matrix Merchandiser Factory + Matrix Merchandiser Factory + Matrix Merchandiser Responsible Sampling Sampling Sampling Sampling Sampling QC In loop QC QC QC QC QC Sampling

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MATRIX DAILY SAMPLE LOG SHEET

SAMPLE EVALUATION SPECS SHEET

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SAMPLE COMMENT SHEET

SAMPLING PACKAGE & TIMELINES REQUIREMENT


Every buyer has different timeline for sample approvals. Garment engineering process should be executed by concerned stakeholders in a manner to achieve timeline for sample approval. Always consult customer quality manual for sampling package requirements and timelines for approval because criteria of every customer is different. Sampling package normally includes unwashed garments, washed garments, wash test reports, product safety checklist, proto / sample comments etc

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BULK FABRIC LOT APPROVAL PROCEDURE


Once lab dips are approved by the customer, vendor dyes bulk fabric and sends two swatches for shade approval to Matrix. This should also include any other fabric materials being dyed with body fabric. Pre-production merchandiser / fabric development team gives original color standards or approved lab dips to Matrix QC, so that QCs are well versed with buyer standards while inspecting or approving fabric shade. If bulk lot is well matched with approved lab dip and previously approved lots, Matrix QC signs both swatches and marks OK on swatch. One swatch is returned to vendor and second is kept in Bulk Fabric Lots File of respective style for future reference. If bulk lot is not a good match with approved lab dip or previously approved lots, Matrix QC marks Reject on both swatches and writes remarks for improvement. Vendor must resubmit all rejected lots to Matrix QC for approval.

HOW TO COMMENT ON SHADE? Use one or more of shade dimensions from below. Only use one from the slashed options at a time.
+a* Redd

Depth: Go Light / Go Dark Tone: Go Red / Go Green / Go Blue / Go Yellow Chroma: Go Bright / Go Dull

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MATRIX SOURCING LAB TESTING PROCEDURE


Before bulk production starts, Matrix QC randomly picks fabric for testing. Factory may start cutting based on its internal pass test report. Testing in garment form is a must. Garment from bulk production (all colorways) is randomly selected and submitted for testing to customer approved third party lab. Following are some test requirements from our customers;
x

Physical properties tests e.g. cuttable width, GSM, fabric count, dimensional stability, skewness, pilling resistance, pH, flammability, UV transmittance etc Colorfastness properties tests e.g. colorfastness to laundering, perspiration, water, crocking etc Stretch and strength properties e.g bursting strength, snagging, abrasion resistance, seam slippage, tear test, tensile test etc Water resistance properties e.g water repellency, rain test, hydrostatic pressure test, waterproofness etc Moisture management properties e.g absorbency test, wicking test etc Garment durability and appearance retention tests Graphic and print durability tests

x x x

Note: All tests are conducted based on customers testing requirements / methods therefore customer manual is always consulted prior to testing. QC must evaluate the tested specimen by himself for following;
x

Compare test report number with the number mentioned on tested specimen to ensure that the report is of tested specimen Compare tested specimen with its approved standard Check tested specimen for any color bleeding, shrinkage, pilling, damage, print durability etc

x x

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IN-HOUSE PRE-PRODUCTION MEETING


Where:
Conference Room / Quality Room

When:
After PP sample has been sealed by sampling department.

PARTICIPANTS:
x x x x x x Sampling Executive Pre-production Merchandiser Production merchandiser Quality Control Manager Quality Controller Product Safety Analyst

Sampling Briefing:
Sampling executive gives comprehensive briefing about styling according to customer fit comments. He identifies vital concerns in the style and also mentions its technical aspects.

Pre-Production Merchandising Briefing:


Pre-production merchandiser hands over the following to Manager QC; x x x x Style Sheet, Measurement Sheet BOM if available from customer Proto / Fit / Counter samples comments, PPS comments, Size set comments Approved Sealed sample

Note: In-house PP meeting cannot be held in absence of any of the above.

Production Merchandising Briefing:


Production merchandiser hands over the following to Manager QC; x x x x x x x x Purchase order(s), Order spread sheet(s) Fabric, rib and other trim approvals in all colors Main label, size label, care label, ID/Time and other label approval in all sizes & colors Sewing threads, Fusing, Buttons, Zippers and other accessory approvals in all sizes & colors Embellishment approvals in all sizes & colors Packing Instructions Garment fold size, Pollybag quality & size, Carton quality & size approvals Packing accessories approvals Updated: January, 2010 13

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Note: The concerned production merchandiser should sign all approvals before handing over to QC. In case of non-availability of any of the above approvals, production merchandiser must mention the date for handing over missing approvals. This date should be prior to start of production.

Quality Controller Responsibility:


Quality controller receives all approvals and records them on In-house PP Meeting checklist. QC also records expected date of receiving non-available approvals and follows up accordingly with production merchandiser. The QC marks NA (not available) in case of anything not being used for the particular style.

Quality Control File Contents:


1. Bill of materials (BOM) if available 2. Purchase order sheet / Spread sheet 3. Style sheet / Measurements sheet 4. Packing instructions / Directive 5. Sample comments 6. Approved bulk fabric card 7. Approved embellishment card 8. Approved garment accessories 9. Approved packing accessories 9. Lab testing requirements about particular order 10. In line / Pre final / Final inspection reports

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VENDOR PRE-PRODUCTION MEETING


Conducted by: Matrix Quality Controller Where: Vendor production facility When: After conducting Matrix In-house Pre-Production meeting, before vendor starts cutting.

PARTICIPANTS:
1. Matrix Quality Control Manager 2. Matrix Quality Controller 3. Matrix Merchandisers. 4. Vendor Quality Control Manager 5. Vendor Quality Inspectors 6. Vendor Cutting Manager 7. Vendor Sampling Manager 8. Vendor Production Manager 9. Vendor Production Supervisors 10. Vendor Rowing Inspectors 11. Vendor Merchandisers Matrix QC leads Vendor pre-production meeting and discusses potential concerns in production as below.

Fabrication Issues:
x x x All expected fabrication issues especially those highlighted by the customer during sampling process. Potential production problems according to fabric behavior i.e. pilling in fleece fabric, holes and contrast seeds in thermal fabric etc. Fabric GSM, Shrinkage, Shade & Cross staining.

Cutting issues:
x x All cutting related issues highlighted by the customer during sampling process i.e. measurements, stripe matching, pattern adjustment and fabric wales positioning etc. Grading of pocket, panels, inserts etc

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Embellishment issues:
x

All potential issues in application of embellishment i.e. print, embroidery, flock, heat transfer, decorative patches etc are discussed.

Construction & Stitching issues:


x Sample comments regarding sewing issues and every operation of concerned style is discussed. Emphasis is on critical operations. All out of routine operations are discussed with sampling master and finalized in vendor pre production meeting. Difficult operations are highlighted and displayed for every style. Difficult operations checklist is maintained and verified during production.

x x

Finishing issues:
x All expected finishing and packing issues specially those highlighted by the customer are discussed with vendor. This includes garment shape, fold size, carton size and printing etc. After conducting Vendor pre-production meeting, Matrix QC distributes pre production comments to all participants through e-mail. Matrix QC emphasizes on vendor pre-production meeting points during sewing inline, pre final and final inspections. The vendor representative gives production time and action plan (T.N.A) to Matrix QC in vendor pre-production meeting. Pressing instructions are placed and clearly demonstrated. Factory specs men are advised to measure first batch after pressing to ensure that pressing instructions are properly followed.

x x x x

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VENDOR PRE PRODUCTION REVIEW MEETING FORMAT


Buyer Vendor Style # BOM Date Garment Description Accessories Description Main Label PO ID CNC Interfacing Elastic Width Hang tag UPC QRS Approval Date Specs Date Fabric Description & GSM Cary over from

IM #

Pre- Shrink

Other Garment Particulars Body color Embellishment Zipper Snaps

/ Draw cord

Panels

Ribs

Twill tape

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VENDOR PRE-PRODUCTION MEETING CHECK LIST


Sr # 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Contents Fabric in which trial run has been done? Size in which trial run has been done and number of pieces? What sorts of fabric previously were in these lines? What type of needle brand previously been used for that fabric? Specs Accuracy Which area needs adjustment? Who has checked and verified the specs? Do we need to adjust the paper pattern and which area? Does pattern check against the specs by sample room Machine needs adjustment if previously had different fabrication? What needle brand and number will be suitable for such fabric? Sewing thread Quality being used? Do we need to change any operation to have better Quality and production? What work aid do we require for this style. Does embellishment card and test report in production file? Does trial run being done with embellishment? Has Fabric, rib, twill tape and accessories been inspected and tested? Remarks

DIFFICULT OPERATION CHECK LIST


Sr # Area Operation Remarks

QUONDA
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(QUALITY ONLINE DATA ANALYSIS)


Quality can be improved only if accurate, reliable & real time data can be provided to line management. To achieve this objective Matrix Sourcing has developed a system of quality online data analysis named as QUONDA. Matrix quality assurance department conducts different types of inspections at vendors premises. The reports & record of all these inspections is entered in QUONDA database on hourly basis. QUONDA system operational procedure is as under;
x

QUONDA analyst plans audit schedule considering number of audits at different locations. Audit code is generated for every audit to be conducted, system generated SMS is sent to all QCs about their audit schedule and audit codes.

QCs perform their inspections in factories according to the given schedule. After completion of each inspection QCs make their reports, take defectives pictures and send SMS of audit findings to system. The entered report appears in QUONDA database within few seconds and SMS alert is sent to all key personnel at factory and matrix about audit findings. QUONDA analyst at Matrix continuously monitor inspection reports from all sources and takes immediate action in case of any problem.

QCs upload defective pictures (every inspection) and carton pictures (final inspection) in QUONDA database at the end of the day or very next day. The record of inspections entered in QUONDA is later used as a tool for conducting different types of quality analysis. This system has ability to spot trends and resolve issues as they occur. Time reduced between audit conducted & results being delivered to stakeholders to take corrective & preventive actions. QUONDA provides optimal allocation of resources based on individual skills, proximity & availability

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TYPES OF INSPECTIONS
Matrix quality department conducts different types of inspections in fabric and garment form. Quality manual of every customer is consulted before starting inspection of any brand. All inspection reports are prepared on formats designed by Matrix Sourcing and entered in Matrix database by Matrix QC. Production status should be noted on the appropriate box on this format.

FABRIC INSPECTION
This inspection is performed in facilities offering fabric as final finished prouduct. The purpose of this inspection is to assure that fabric produced is as per customer requirements. Customer manual for quality standards, test requirements and auditing procedures must be consulted. Fabric inspection is conducted at two different stages; 1. Off loom fabric inspection 2. Final fabric inspection

OFF LOOM FABRIC INSPECTION


WHY: Off loom inspection is conducted on regular basis to ensure prevention of defect at grass root level and that given customer standards are being followed in production of fabric. WHEN: During fabric production. HOW: About 100-150 yards or 10% of every lot is inspected. Any issue regarding fabrication is brought to the knowledge of all concerned personnel.

FINAL FABRIC INSPECTION


WHY: To quantify defect rate and to ensure that finishing requirements are met. WHEN: Once complete shipment is packed and shipping documentation are ready. HOW: This inspection is conducted following international fabric inspection methods. Four point inspection system is followed. The sample size is 10 % of shipment quantity. QC makes report of inspection, discuss with all key personnel and enter report and defect images on portal database.

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GARMENT INSPECTION TYPES


The below mentioned inspections are conducted in factories offering garment as finished product.

TRIAL RUN INSPECTION


WHY: To streamline production line according to customers requirements and to make any necessary changes to pattern for achieving required measurements of garment. WHEN: After vendor pre-production meeting & before start of bulk cutting. HOW: About 20 garments in each size are stitched (washed if required) & finished. These garments are checked for measurements. Any issues regarding pattern adjustment and cutting are brought to the knowledge of sampling and cutting department respectively.

CUT PANEL INSPECTION


WHY: To assure that cut panels being forwarded to sewing lines are defect free and have no negative impact on apparel product integrity. WHEN: Before induction of panels in sewing lines. When bulk cutting starts. HOW: QC randomly picks sample of 20 cut panels from cutting bundles. Any nonconformance in cut panels i.e. uneven cut panels, fabric defects on panels, pattern adjustment etc is brought to the knowledge of cutting department.

OPERATIONAL INLINE INSPECTION


WHY: To ensure no sewing mistakes are reflected in production garments. This inspection is the most critical one and can help a long way in achieving low defect rate goals. WHEN: As soon as sewing starts in production line HOW: Each sewing operation is checked stepwise by Matrix QC on all sewing machines. Problems are identified and corrective action is suggested / demonstrated to vendor. QC inspects 5 to 10 garments from each machine. Matrix QC keeps special focus on any issue until issue is permanently resolved.

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FIRST 32 GARMENTS INSPECTION


WHY: To verify whatever discussed during pre-production meeting and operational inlines stage has been followed or not. WHEN: This inspection will be carried out at first off product. This inspection will always be carried out whenever factory will induct new or carryover style in sewing lines. HOW: Sample of first off 32 garments is selected and sample is thoroughly checked for measurement and garment compliance.

OFFLINE INLINE / OUT PUT INSPECTION


WHY: To quantify the defect rate of production line and identify major problems, so that measures can be taken to control them. WHEN: When garment starts to come off the sewing line. HOW: Garments are randomly selected and checked for quality and measurements. This inspection is based upon customers Acceptance Quality Level (AQL) requirement.

FINISHING INLINE INSPECTION


WHY: To quantify defect rate and to ensure that all finishing requirements are met. WHEN: Once garments have been pressed. HOW: Garments are randomly selected and checked for quality and measurements. This inspection is also based upon customers Acceptance Quality Level (AQL) requirement.

INTERIM AUDIT / BATCH AUDITS


WHY: To ensure that every batch being passed by finishing inspectors is as per customers requirement. WHEN: At least 100 pcs packed in each style. HOW: Procedure of conducting interim audit is same as final audit. Reject batch is reaudited and OK batch is forwarded to packing section. All passed cartons are kept in warehouse with passing date of batch marked on each carton.

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PRE-FINAL INSPECTION
WHY: To check the quality of shipment expected to be presented for final inspection. It is a chance to make any necessary correction, as at final inspection stage time for correction may be limited. WHEN: At least 80% of shipment is packed in cartons. HOW: Garments are randomly selected and checked for quality and measurements. This inspection is also based upon customers Acceptance Quality Level (AQL) requirement.

FINAL INSPECTION
WHY: To check the outgoing quality of garments & measure the defect rate. WHEN: Once complete shipment is packed and shipping documentation are ready. HOW: Garments are randomly selected and checked for quality and measurements. This inspection is also based upon customers Acceptance Quality Level (AQL) requirement. An Inspection certificate is issued to vendor upon completion of this inspection.

PRODUCTION SAMPLE REQUIREMENTS


WHY: Main purpose of customers requirement of TOP, Ad or Inline samples is to make sure
that production quality is the same as pre-production samples and it incorporates all desired improvements.

WHEN: After inline inspection, garments must be washed if required, pressed and packed as
bulk.

HOW: Every customer has its own requirement for shipment samples. Customers quality
standards are strictly followed while inspection. Please note that some customers do not require TOP or inline samples.

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MATRIX SOURCING FINAL INSPECTION REQUIREMENTS


x

Vendor must inform Matrix 24 hours prior to presenting final audit. This request is made through e-mail. Vendor will also give weekly audit plan on prescribed format. For late night and off day audits, vendor must inform Senior Management (COO) 48 hours prior to presenting final audit. Note: If any of the above is missing, QC is bound to not conduct Final audit.

IMPORTANT
x

All third time failed audits are considered b-grades and matrix sourcing notifies to buyer. Matrix auditing policy requires all QCs / QAs to takes pictures of the nonconformances found during their audits. This applies to all inspection levels and factories must endorse this practice.

FINAL AUDIT PRE-REQUEST FORMAT (24 HOURS BEFORE INTIMATION)


Vendor Name: Unit # GT / WO # STYLE # PO # COLOR DATE: QTY TIME REMARKS

FINAL AUDIT PRE-REQUEST FORMAT (WEEKLY)


Vendor Name: Unit # GT / WO # DATE STYLE # PO # FROM COLOR QTY TO TIME REMARKS

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FINAL INSPECTION PROCEDURE (GENERIC)


Matrix Sourcing has developed its own procedures for conducting audits. The auditing procedure explained below is for all customers. Any additional requirement by any customer is also fulfilled by adding that requirement in our generic procedure.

WORKSPACE REQUIREMENTS:
A. The work area should be well organized at all times. Environment clean, dry and quiet. B. Work space should be clean and clear. C. Appropriate room temperature and light level should be maintained in inspection area.

AUDITING TOOLS:
All auditing tools should be well organized and accessible. A. Steel or reinforced fiberglass tape. B. Box Knife. C. Defect stickers.

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PAPER WORK:
Paper work should be located. This includes; Brand information: Quality manual, Measurement manual. Audit information: AQL chart, audit reports, wash test reports, additional reports if required. Style information: Specification sheet, PO, PP sample, approved trim cards, size specification, embellishment artwork etc.

BRAND QUALITY MANUAL

ADDITIONAL REQUIREMENTS:
Following additional requirements should be followed;
x x x x x

Pre- final pass report Packing list Deviation Chart QRS (Qualified reference sample) / Color wise QRS Product safety report and Metal detection (If applicable)

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PACKING LIST VERIFICATION


Packing list should be in the following or similar computerized format preferably on vendors letter head, Packing List Customer Style # Vendor Name Carton Number 1-18 19 20-34 35 36-57 58 59-73 74 NIke 190183 Style Textile Color Name Red Red Blue Blue Black Black Yello w Yello w Color Code 218 218 278 278 213 213 124 124 Date PO # Vendor ID # Quantity S 24 18 5-Jan-2010 450146666 STY Total Units 432 16 360 19 528 22 360 23

# of Cartons 18 1 15 1 22 1 15 1

M 24 19 24 23

L 24 22 -

XL -

2XL -

Total

74

42 S

90 M 5. 4 5. 2 18

46 L 5.6 5.4 Wid th:

XL -

2XL -

1762 Average 5.4 5.2

Carton (Kgs)

Weight

Gross Weight Net Weight

5.2 5.0

Carton size (Inches) Country of Origin:

Length: Pakistan

12

Height:

Sign (Packing Incharge)

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DEVIATION CHART
Deviation chart should be in the following or similar computerized format preferably on vendor letter head. Make sure that the deviation is within acceptable percentage, size wise, Color wise and in total as allowed by the customer. If deviation is out of tolerance then inform Manager QC and Merchandiser. Deviation is always preferred to be on plus side. Deviation Chart Customer Style # PVH D1242332 Date PO # Vendor ID # M 432 0 430 -2 -0.46% M 432 0 430 -2 -0.46% M 864 0 860 -4 -0.46% L 605 0 615 +10 +0.02% L 605 0 615 +10 +0.02% L 1210 0 1230 +20 +0.02% XL 537 0 537 0 0% XL 537 0 537 0 0% XL 0 20-Jan-2005 E0231334-0003 8706 XXL 173 0 190 +17 +0.1% XXL 173 0 190 +17 +0.1% XXL 0 Total 1,855 0 1,882 +27 +0.01% Total 1,855 0 1,882 +27 +0.01% Total 3710 0 3764 +54 +0.01%

Vendor Name D.S . Textiles Color: RED S 108 0 110 +2 +1.85% S 108 0 110 +2 +1.85% S 216 0 220 +4 +1.85%

Order Quantity Pre-Shipped Packed Quantity Deviation (+/-) Deviation (+/-%) Color: NAVY

Order Quantity Pre-Shipped Packed Quantity Deviation (+/-) Deviation (+/-%) Grand Total Order Quantity Pre-Shipped Packed Quantity Deviation (+/-) Deviation (+/-%)

1074 346 1074 380 0 +34 0% +0.1%

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USE OF SAMPLING PLAN (AQL)


Acceptable Quality Level (AQL) is defined as the maximum number of defects per unit of product, that for the purpose of sampling inspection can be considered satisfactory acceptable. The sampling plans most frequently used by the military standard are based on the AQL system. The basic concept of using AQL is to give inspection teams the means of measuring faults within a consignment of merchandize without 100% inspection. Matrix Sourcing follows AQL given by our customers at all inspection stages. Sample size is selected based on AQL chart.

AQL CHART

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SKU CALCULATION PROCEDURE


The SKU selection procedure is to determine number of cartons and garments in each size and color according to required AQL level. QC calculates sample size per store keeping unit with the help of following formula; A. SKU = No of sizes * No of colors. B. PCS / SKU = Sample size / SKU. PCS / SKU C. 1-19 20-31 32-49 CTN / SKU 2 3 4

D. Total cartons = CTN / SKU * SKU. E. PCS/CTN = Sample size / total cartons. QC prepares a table of SKU calculation and take sample size accordingly.

CARTON QUANTITY AND CARTON LABELS


A. Total cartons are counted against packing list and carton numbers are compared. B. Carton marking and carton stickers placement is checked. C. All carton labels are checked with the information provided on purchase order and ESI sheet. This includes PO #, PO Material, Diamond mark, UCC sticker placement. D. Carton dimensions are measured physically (L+W+H) and verified with the size provided in packing list. E. Physical condition of all shipping cartons is checked. All shipping cartons must meet customer quality standards. F. Cartons must be properly sealed with a security tape. G. Cartons must not be damaged, over packed or under packed.

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PACKING INSPECTION
Once cartons are marked for sample, QC checks following in the selected cartons;
x

Carton labels are compared with carton contents. Whatever is mentioned on the carton should be inside carton. Embellishment along with other packing accessories is checked while checking carton contents accuracy. Hangtag & UPC is checked for correct IM#, correct style, correct color, and polybag orientation etc. Packing Assortment / Ratio. Polybag size, polybag print, ventilation holes etc. Garment fold size. Packing accessories are checked e.g. Hangtags, Clips, Pins, Tissue Paper etc. If required by the customer garments are passed through metal detector machine.

x x x x x

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GARMENT COMPLIANCE INSPECTION PROCEDURE


The purpose of checking garment compliance is to assure that all customer requirements and expectations are met. Matrix Sourcing has standardized its garment compliance inspection procedure which all QCs are bound to follow. Garment compliance is checked in the following manner;
x

Garment folding, garment orientation, hang tags, stickers placements, ploy bag printing etc is checked with approved standards. QC checks consistency of color, embellishment shade and stickers placement for all contents of carton. QC checks all colors used on garment body with color standards / fabric approvals. Color combinations of all items are checked with color specification sheet. Specification and placement of all items used on garment is checked. If bill of materials is provided by the buyer then garment is compared thoroughly checked with BOM. Color combination and embellishment size is checked with embellishment colored artwork, sample and embellishment approvals. All stitching details are checked with QRS and Style sheet. All labels, UPC, Polybag and other packing accessories are checked with PP sample and approved trim card. Three garments in each size are checked for measurements i.e. one garment is checked for complete measurements and two garments are checked for key measurements. If any measurement falls out of tolerance then all sample size is checked for that specific measurement.

x x x

x x

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INSPECTION & REPORTING PROCEDURE


Garment inspection is conducted in clockwise manner. This method is consistently used throughout inspection. OK and defective garments are kept separate and findings are shared with all concerned personnel. QC takes decision about shipment based on AQL provided by customer. All audit findings are recorded in Matrix inspection report form. Matrix QC, production merchandiser and vendor representative signs inspection report. Inspection report form contains three copies, QC give one copy to merchandiser, one copy to factory representative and one copy is kept with him for record. Defects pictures are taken and audit status is updated on Matrix portal database. As soon as the report is entered in database a system generated SMS about audit findings is sent to all concerned personnel. Reports entered in portal database can be reviewed and analyzed by all concerned personnel at Matrix. Concerned personnel at vendors have right to access their reports on portal but that access is limited up to vendor related reports only. The data on portal can be later used as a tool for different analysis. Note: Inspection reports format are attached in appendix A, B, C & D.

SHIPMENT SAMPLES
Matrix QC picks shipment samples after each final inspection. Quantity of shipment samples taken varies from customer to customer. Normally it is preferred to have shipment samples available in all colors and sizes for a single style. The main purpose of shipment sample is to assure product quality of concerned shipment to customer and In case of any complaint from customer, Matrix can verify with their reference shipment sample.

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GARMENT INSPECTION METHOD


All types of garments are inspected using clockwise method. Clockwise garment inspection is a systematic procedure of inspecting garments to ensure that the garment conforms to customers specifications. Inspectors are bound to follow a check list therefore it is highly unlikely that he/she might miss an irregularity.

CLOCKWISE INSPECTION KNITTED TOP


1. References to Right and Left are AS WORN. Garment inspection should be done in clockwise direction as shown below:

2. Pick up by shoulder points. Check front & back appearance & presentation is correct.

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3. Lie flat on table. Examine styling details.

4. Open & check any center front opening

5. Examine inside and outside of collar / neck. Examine inside shoulder seam

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6. Fold top forward at shoulders. Examine back neck.

7. Examine left shoulder and armhole seam.

8. Fold sleeve across front of garment, examine back left armhole. Check for shading.

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9. Examine left sleeve cuff inside & out.

10. Examine left underarm seam & left side seam. Check C&C label.

11. Examine bottom hem inside and out, front & back.

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12. Examine right side seam & right underarm.

13. Examine right sleeve cuff inside and out.

14. Fold sleeve across front of garment. Examine back right armhole, check for shading.

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15. Examine right armhole seam and shoulder seam.

16. Turn garment over. Examine styling details & any unchecked seams on back.

17. A-Grade & B/C-Grade should be kept separate.

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CLOCKWISE INSPECTION BOTTOM / PANT


1. Pick up by waist. Check front and back appearance & presentation are correct.

2. Lie flat on table. Examine styling details, logos etc.

3. Examine front rise seam.

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4. Check front outside waistband. If elasticized stretch out to full extent.

5. Turn waistband back. Examine styling details, labels, drawcords etc.

6. Turn waistband inside out.

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7. Fold waistband over. Examine back waist.

8. Fold front rise towards auditor, outseam to inseam. Examine styling details. Examine left outseam, including side pocket. Check for shading.

9. Examine left leg opening. If elasticized stretch out to full extent.

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10. Fold front leg out.

11. Examine back rise and front rise.

12. Examine total inseam.

13. Return leg to original position. Turn pant over, back rise to auditor. Examine right out seam.

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14. Examine right leg opening. If elasticized stretch out to full extent.

15. Turn over garment. Examine styling details. Examine other unchecked seams.

16. A-Grade & B/C-Grade should be kept separate.

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CLOCKWISE INSPECTION JACKETS


Clockwise inspection of jackets is conducted in the following manner. 1. Pick up by shoulder points. Check front and back appearance & presentation is correct.

2. Lie flat on table. Examine styling details.

3. Open & check center front opening. Check appearance and presentation. Examine styling details facings, labels, pockets etc.

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4. Examine inside collar. Starting with left shoulder seam examine all liner seams in a clockwise direction.

5. Examine bottom hem inside & out, front & back. If elasticized, stretch out to full extent.

6. Examine outside collar.

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7. Fold forward at shoulders. Examine back neck. Examine inside and outside of hood.

8. Examine left shoulder seam & armhole seam.

9. Fold sleeve across front of garment, examine back left armhole. Check for shading.

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10. Examine left cuff inside & out.

11. Examine left side seam & underarm seam.

12. Examine right side seam & underarm seam.

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13. Examine right sleeve cuff inside and out.

14. Fold sleeve across front of garment. Examine back right armhole, check for shading.

15. Examine right armhole seam and shoulder seam.

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16. Turn jacket over. Examine styling details & any unchecked seams.

17. A-Grade & B/C-Grade should be kept separate.

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GARMENT MEASUREMENT
Size specifications provided by the customer, are critical and must be followed. It is vital to ensure that all garments conform to these specifications. Please note that the measurement method may vary from buyer to buyer therefore buyer measurement manual must be consulted for measurement compliance check.

How to Measure?
The measurement methods of different areas on different garment types are shown below;

Knitted Top
CHEST (1 INCH BELOW ARMHOLE)
Measure 1 inch below armhole, straight across from edge to edge.

CHEST (ARMPIT TO ARMPIT)


Measure armpit to armpit, straight across from edge to edge.

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HIGH CHEST (AS SPECIFIED FROM HPS)


Measure specified point from hps, measure straight across from edge to edge.

ACROSS BACK
At specified point below high point shoulder, measure straight across armhole seam to armhole seam.

ACROSS FRONT
At specified point below high point shoulder, measure straight across armhole seam to armhole seam.

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BOTTOM HEM
Continuous Hem: Measure at bottom across from edge to edge. Vented Hem: Measure just above the vent opening across from edge to edge.

BOTTOM HEM (RELAXED)


With garment lying flat, in relaxed position, measure from side to side at the middle of the hem / trim.

BOTTOM HEM (STRETCHED)


Measure from side to side at the middle of the rib with the hem / trim fully extended.

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BOTTOM HEM / TRIM HEIGHT


Self Hem: Measure from bottom edge of hem to top flat lock stitch line. Trim Hem: Measure from bottom edge of trim to over lock join seam of trim.

ACROSS SHOULDER
Measure from left shoulder point (top most point of sleeve/body overlock seam) to right shoulder point straight across.

SHOULDER SLOPE (FROM ARMHOLE )


Measure from imaginary line, connecting high point of shoulder seam to highest point of armhole seam.

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SHOULDER SLOPE (AS SPECIFIED)


Measure specified point away from HPS towards armhole, measure imaginary line down to shoulder.

FRONT LENGTH (FROM HPS)


Measure from HPS (high point shoulder) to bottom edge of front body. (If garment has a rib bottom, include rib in front length measurement.)

Front Length (From CF)


Measure from highest point of neck to bottom edge of front body. (If garment has a rib bottom, include rib in front length measurement.)

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BACK LENGTH (FROM HPS)


Measure from high point shoulder to bottom edge of front. If garment has a rib bottom, include rib in front length measurement.

BACK LENGTH (FROM CF)


Measure from highest point of neck to bottom edge of front. If garment has a rib bottom, include rib in front length measurement.

SIDE SEAM LENGTH


Measure from armpit to bottom edge of hem / trim.

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SIDE VENT LENGTH (FRONT)


Measure from bottom edge of vent to opening

Side Vent Length (Back)


Measure from bottom edge of vent to opening.

Sleeve length (From Center Back)


Measure straight from center back to edge of sleeve / cuff / rib.

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SLEEVE LENGTH (THREE POINT METHOD)


Measure straight from center back neck seam to sleeve attach seam, pivot, measure straight from sleeve attach seam to bottom of sleeve.

SLEEVE CAP
Measure straight from center cap to farthest end of cuff or hem with garment laid flat and at a natural angle.

UNDER ARM LENGTH


Measure from armpit to sleeve/cuff/rib edge.

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MUSCLE / BICEPS (1 INCH BELOW ARMHOLE)


Measure straight across at right angle to sleeve fold, 1 below armpit.

MUSCLE / BICEPS (FROM ARMPIT)


Measure at armpit straight across at right angle to sleeve fold.

ELBOW (AS SPECIFIED)


Mark specified point up from cuff edge, then measure straight across at a right angle to sleeve fold.

Updated: January, 2010.

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ELBOW (CENTERED)
Fold cuff edge to high point of armhole, measure straight across folded line.

FOREARM
Mark specified point up from cuff edge, then measure straight across at a right angle to sleeve fold.

CUFF HEM / TRIM HEIGHT


Measure from bottom edge of sleeve to farthest top stitch line of hem.

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CUFF OPENING
Measure cuff opening at center.

ARM HOLE (STRAIGHT)


Measure from high point of armhole seam to lowest point of armhole seam straight.

ARMHOLE (CURVED)
Measure from high point of armhole seam to lowest point of armhole seam along the seam.

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RAGLAN DEPTH
Measure from HPS to imaginary line at under arm seam.

NECK WIDTH (SEAM TO SEAM)


Measure from overlock seam to overlock seam at high points of shoulder.

NECK OPENING (RELAXED)


Measured on the half. Fold neck line along center front and center back keeping neck seams even. Measure along seam line.

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NECK OPENING (STRETCH)


Extend neck to maximum stretch and measure neck width point to point.

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TOP EDGE COLLAR LENGTH


Measure collar length at outer edge from left collar point to right collar point.

NECK CIRCUMFERENCE
Measure from center of collar band button to outer corner of buttonhole along the neck over lock seam.

NECK HEM / TRIM HEIGHT


Measure from edge of neck trim to its joining seam.

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COLLAR HEIGHT (FROM CENTER BACK)


Measure height from out side edge of collar to the neck over lock join seam at center back.

COLLAR BAND HEIGHT


At center back, measure height of collar band seam to seam.

COLLAR POINT LENGTH


Measure from collar point to collar join seam.

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COLLAR SPREAD
Fasten CF Collar band button. Fold collar naturally. Measure distance between the two collar points.

TIE SPACE
Fasten CF Collar band button. Fold collar naturally. Measure space at center front neck.

FRONT NECK DROP


Binding / Hem: Measure from edge Collar: Measure from collar/body join seam. Trim: Measure from trim/body join seam.

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BACK NECK DROP


Measure from imaginary line (Right HPS to Left HPS) to over lock seam of neck at CB. Binding / Hem: Measure from edge

Collar: Measure from collar/body join seam. Trim: Measure from trim / body join seam.

PLACKET WIDTH
Measure from edge to edge of placket.

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PLACKET LENGTH
Measure from top of placket to the bottom stitching line of placket box. *Do not include the placket box if specially instructed.

PLACKET BOX HEIGHT

HOOD HEIGHT / OPENING


Measure straight from neck seam to top edge of hood opening.

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HOOD LENGTH
Measure from back neck seam to front edge along seam.

HOOD WIDTH
Measure straight across hood from edge of opening to center back edge.

SWEAT PATCH WIDTH


Measure from outer stitch line to outer stitch line straight across at highest point.

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SWEAT PATCH HEIGHT


Measure from neck join seam down to outer stitch line of sweat patch.

POCKET WIDTH
Measure across top edge of pocket from edge to edge.

POCKET HEIGHT
At Side: Measure at side of pocket from top edge to bottom edge At Center: Measure at center of pocket from top edge to bottom edge.

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POCKET OPENING

PLACEMENT (FROM HPS)


Measure from HPS down to top edge of pocket.

POCKET PLACEMENT (FROM CF)


Measure from CF across to closer side edge of pocket.

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FRONT ZIPPER LENGTH


Measure from top teeth of zipper to the bottom edge of zipper.

POCKET ZIPPER LENGTH

KNITTED BOTTOMS
Waist (Relaxed) Measure from side to side along the middle of the waistband without applying pressure.

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WAIST (STRETCHED)
Extend waistband just enough to remove all gathering. Measure from side to side along the middle of the waistband.

WAISTBAND HEIGHT
Measured from the waistband joining seam to the top of waistband.

SEAT FROM CROTCH


Measure specified distance from crotch, measure straight from side seam to side seam .

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SEAT (FROM WAIST BAND) / HIGH HIP


Measured specified distance down from top of waistband or up from crotch point as specified. Mark distance from top of waistband at CF and both side seams. Measure straight from left SS marked point to CF marked point to right SS marked point.

FRONT RISE
Measured from below waistband to crotch along the natural counter of front seam. * Measure from top of waist band if specified.

BACK RISE
Measured from below waist band to crotch along the natural counter of back seam. *Measure from top of waist band if buyer required.

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THIGH
Measured 1 below crotch from inseam joining seam across to the out side of leg parallel to bottom edge of leg opening.

KNEE (AT )
Fold the leg so that bottom is touching crotch. Measure the fold line parallel to bottom.

KNEE (AT SPECIFIED)


Measure specified point from crotch towards bottom. Measure the marked line parallel to bottom.

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BOTTOM OPENING
With the garment lying flat, measure straight across from side to side at the leg opening edge.

ELASTIC LEG OPENING (RELAXED)


Measure from side to side straight across the bottom edge without applying pressure.

ELASTIC LEG OPENING (STRETCHED)


Stretch just enough to remove all gathering. Measure from side to side straight across the elastic.

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INSEAM
Measure from crotch to bottom edge of hem.

OUT SEAM
Measure along side seam from below the waistband to the bottom of leg. *Include waistband if specified.

BOTTOM HEM TRIM HEIGHT


Measure from the bottom edge of the trim to the top edge of the trim.

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FRONT POCKET PLACEMENT (FROM WAIST BAND)


Measure straight from top of waistband down to top of pocket opening.

POCKET OPENING
Measure pocket opening seam to seam.

POCKET BAG WIDTH


Take widest point of pocket bag and measure across from stitch line to stitch line.

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FRONT POCKET BAG LENGTH


Measure pocket bag length from stitch line to stitch line.

ZIPPER LENGTH
Measure from outside edge of zipper stopper to outside edge of zipper slider.

FLY LENGTH
Measured straight from top of waistband to bottom of fly

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DEFECTS CLASSIFICATION (GENERIC)


Matrix Sourcing has established its own defects classification guidelines. All QCs are bound to follow these guidelines while inspecting garments and making reports. Purpose of establishing guidelines is to standardize defects recording on inspection reports, so that everyone at Matrix Sourcing is aware about the nature of defect by looking at inspection reports. Furthermore process of data generation and its analysis is expedited. General classification guidelines are as under;

FABRIC DEFECTS
This category should be used for defects found within the fabrics used to make a garment.

106 SLUB / KNOT / SNAG


SLUB / KNOT: Thick uneven spot(s) in the fabric caused by lint or small lengths of yarn adhering to it, or where two yarn ends are tied together. SNAG: A pulled thread in the fabric. All snags should be considered defective.

SLUB

KNOT

SNAG

107 MISPICK / DOUBLE PICKS OR ENDS


This category is used when inspecting woven fabric.

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108 COLOR CONTAMINATION


A transfer of color from one fabric to another. All bleeding and color migration should be considered defective.

109 - SHADING
Noticeable color difference between the same color. GMT-GMT Noticeable color difference between the same color. Panel-Panel. Finishing streaks. Shading that can be seen during visual inspection should be viewed with light box. If shading is visible under CWF lighting or daylight, product should be considered defective.

112 FABRIC PERFORMANCE


This includes appearance, texture, feel etc. That is different from the approved fabric or with discrepancies between garment.

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113 FABRIC HOLE


Includes holes in the fabric and needle holes. All fabric holes should be considered defective

114 FABRIC RUN


A break in the yarn of a fabric that causes the stitch to run along the needle line or a void caused by a missing warp yarn. All fabric runs should be considered defective.

115 YARN CONTAMINATION


Foreign fibers or soil knitted into the fabric. Contamination which is a 1/8 (0.3cm) or greater in a critical area of a garment, which can be easily seen should be considered defective. Contamination greater than (0.6cm) in non critical area should be considered defective.

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111 YELLOWING OF FABRIC


This is a phenomenon which causes light colored fabric to yellow over time. All yellowing should be considered defective.

199 MISCELLANEOUS FABRIC DEFECTS


This code includes all other fabric defects that are not captured by the previous fabric codes.

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CONSTRUCTION & STITCHING DEFECTS


This category should be used for defects made by operations performed on a garment that brings together different materials.

201 BROKEN / DROP / SKIP STITCH


Broken / drop / skip stitch is damaged or irregularities along the stitch line.

202 RAW EDGE / FRAYED SEAM


Raw edge is slipping or raveling edges. Frayed seam is seam with yarn ends. Any frayed seam that affects the appearance and function of the garment should be considered defective.

203 OPEN / DELAMINATED SEAM


A seam which appears to be open is called open seam. A seam that starts to delaminate from edges is called delaminated seam. All open and delaminated seams should be considered as defective.

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204 OVERRUN STITCH


Overrun stitch is any stitching on a seam or hem that has overrun into the garment, or into an area that is not supposed to be stitched. Any overrun stitch that affect the appearance or function of the garment should be considered defective.

206 UNEVEN / WAVY STITCHING


Stitching that is wavy, not straight, or loose. When the stitching affects the garment appearance or function it should be considered defective.

208 PUCKERING / PLEATING


Undesirable uneven surface or gathering of fabric on a garment. Any puckering that affects appearance and function of the garment should be considered defective.

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211 TWISTED / ROPING / UNEVEN HEM


Twisted / Roping describes hem or seam that does not lie flat and has a twisted appearance. Any twisted / roping that affects appearance and function of the garment should be considered defective. Uneven hem refers to wide and narrow or uneven hem. When viewing a garment keep its shoulders even or pant leg flat. If the hem is exposed from opposite side of the garment around the bottom hem or leg opening, the garment should be considered defective. Any unevenness that affects the garments appearance may be a reason for considering garment defective.

Roping

Twisted

Uneven hem

216 CONSTRUCTION NOT AS SPECIFIED


When the construction of a garment differs from given specifications i.e specification request v neck, garment has crew neck, incorrect color combination, high/low pocket or shoulder, incorrect placement etc. Any deviation from construction specification should be considered defective.

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299 MISCELLANEOUS CONSTRUCTION DEFECT


Defects that are not captured by previous construction codes. Defects that are not covered by previous construction codes, that appear appearance and performance of the garment should be considered defective.

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TRIMS DEFECTS
This category should be used for defects in assemblies / sub-components that are not fabric materials that may or may not serve a mechanical function or operation in a garment.

301 TRIM BROKEN / INOPERABLE / INSECURE


Trim components that have been damaged, but may still function below the expected level are called broken trims. i.e. broken snap, zipper puller, damaged drawcord etc. Trim components that do not function properly are called inoperable trims. i.e. faulty zippers, pullers, snaps, etc. Trim components that are not properly secured to garment. All broken / inoperable / insecure trim items should be considered defective.

305 TRIM NOT AS SPECIFIED


When a trim item differs from specifications i.e. incorrect color, incorrect size, missing trim item etc Any deviation from specification that was not approved by the appropriate stakeholders prior to production should be considered defective.

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306 TRIM BLEEDING / COLOR MIGRATION


Transferring of trim color onto another component or onto the fabric of the garment. All trim bleeding and color migration should be considered defective.

390 MISCELLANEOUS TRIM DEFECTS


Other defects pertaining to a trim item that are not captured by previous codes but affects the trim. Defects that are not covered by previous codes that would affect the performance or appearance of the garment should be considered defective.

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EMBELLISHMENTS DEFECTS
This category should be used for defects related to application of an image, graphic, embroidery etc. that is of a decorative nature.

401 UNRAVELLING EMBELLISHMENT


Embroidery that has started to unravel i.e. thread hanging from embroidery. Unraveling threads in the embroidery should be considered defective.

402 PEELING / DELAMINATION


Peeling is patches or heat transfers where the embellishment has begun to peel from the garment or the layer. When layers of a patch or heat transfer separates from itself it is called delamination. All heat transfers / appliques / patches where the embellishment has begun to peel from the garment or delaminate from itself should be considered defective.

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403 POOR COVERAGE / REGISTERATION / CRACKING


x

Poor coverage is prints with light ink coverage resulting in the fabric color bleeding through the print, or too much ink where the ink builds up is too heavy often resulting in a blurry print or varying color intensity within a heat transfer.

Poor registration is poorly aligned image where details appear out of place.

Cracking is link that is cracked or cracks when garment is stretched.

410 IMPROPER BACKING REMOVAL


Excess backing used in the embroidery and other applications that are not properly removed prior to packing. All excess tear away backing (used for embroideries and other applications) not removed from garments should be considered defective.

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412 HOOP / PLATE / SCREEN MARK


Hoop marks appear as light ring around embroidery. Plate marks appear as a light area around heat transfers. Screen marks appear as two lines in the fabric along the edge of the print. Hoop / plate / screen marks effecting the overall appearance of the garment could be considered defective. It should be compared with the approved standard if available.

415 EMBELLISHMENT NOT AS SPECIFIED


When an embellishment differs from the specifications i.e. incorrect color, incorrect size, missing embellishment, wrong placement etc. Any embellishment that differs from specifications but not approved by appropriate stakeholders prior to production should be considered defective. Approved standard may be needed.

416 EMB BLEEDING / COLOR MIGRARTION


The transfer of dye from embellishment onto fabric of garment or other colors within embellishment. All embellishment bleeding or color migration onto the garment or other colors within embellishment should be considered defective.

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499 MISCELLANEOUS EMBELLISHMENT DEFECT


Embellishment defects that are not covered by the previous codes but affects embellishment of a garment. Any defect pertaining to embellishments that are not covered by previous codes, that affects appearance of the garment should be considered defective.

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LABELING DEFECTS
This category should be used when defects are related to labels that are functional and not decorative in nature e.g. care and content label, PO ID, Corporate loop label etc.

501- MISSING / INCORRECT / INCOMPLETE LABEL


Missing label is when a label in not applied. Incorrect label is when label doesnt match approved standard. Incomplete label is when a part of label is missing. Missing / incorrect / incomplete labels are considered as defective.

502 PEELING / CRACKING


Peeling is when a label peeling away from a garment. Cracking label is label / heat transfer that cracks on stretching. All labels must be securely attached. Any peeling should be considered defective. Any cracking should be considered defective. Heat transfers can be tested for cracking using Nikes heat transfer stretch standards.

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503 COLOR BLEEDING / MIGRATION / SHADING


Labels with visual appearance of color bleeding, color migration or shading onto garment or itself. Any bleeding / color migration or shading of heat transfer / label should be considered defective.

590 MISCELLANEOUS LABELING DEFECT


Any labeling issue not captured by the previous labeling defect codes. Any labeling defect that affects the appearance, function and salability of the garment should be considered defective.

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CLEANLINESS / APPEARANCE
This category is used when any foreign contaminant or substance is found on a garment or in its packaging.

601 - SOIL
Soiling is a generic term used to describe any type of stain caused by dirt, dust, soil, oil, grease marks, ink smears etc. Any soil that affects appearance of a garment shall be considered defective.

603 UNATTACHED / UNTRIMMED THREAD


Threads that have been trimmed but not removed from garments are called unattached threads. Threads that were not trimmed from garments are called untrimmed threads.

604 FOREIGN OBJECTS / INSPECTION STICKERS


Any foreign object left on the garment that should have been removed prior to packaging i.e. stickers, melted plastic, sand, stone, etc. All foreign objects that is found on garment should be considered defective. If the sticker is small and in an inconspicuous place and doesnt cause any stain or damage to the garment when removed, it will not be considered as defective.

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605 PRESSING / HEAT DEFECTS


Affects from pressing / heat such as shine, color change, schorching etc. Pressing / heat defects that affects appearance and salability of garment should be considered defective.

690 MISCELLANEOUS CLEANLINESS DEFECTS


Other cleanliness / appearance defects that are not captured by previous cleanliness defect codes. Any defect that affects appearance and cleanliness of the garment should be considered defective.

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PACKAGING DEFECTS
This category should be used when discrepancies are found in carton labeling information, pack quantities or methods of packaging.

703 PRODUCT IN CARTON INCORRECT


Mixed sizes in same carton, mixed sizes within same garment i.e. warmups, incorrect carton count, incorrect style / size / color etc. Any mis-packed cartons should be considered defective and replaced.

704 POLYBAG NOT AS SPECIFIED


Incorrect polybag size, ventilation holes, missing / incorrect recycle info, incorrect material etc. Polybags that are not to specification should be considered defective and repackaged.

Polybag too small

Polybag too big

Polybag misprinted

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706 STICKERS / HANGTAGS / CARTON LABELS


Missing / incorrect carton labels, UPC labels, price tickets, hangtags, hangtags bleeding etc.

799 MISCELLANEOUS PACKAGING


Includes other packaging defects that are not captured by previous packaging codes. Any defect that affect accuracy of packaging should be considered defective.

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WASHING DEFECTS (WOVENS)


This category should be used when discripancies are found in washing of garment.

901 BRUSHING / SPRAY EFFECT / MOUSTACHES


x

Includes non-conformances related to brushing, spray effect, moustaches etc of garment.

902 GRINDING / RIPPING(uneven / missing / incorrect)


x

Includes defects related with grinding and ripping of a product.

903 SAND BLAST(uneven / missing / incorrect)


x

Includes all defects related with sand blast of a product.

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904 IMPROPER SELVAGE


All defects related to selvage are included in this category.

905 WASHING NOT AS SPECIFIED


This category should be used when washing of a product is not upto standards. Any deviation from wash specification should be considered defective.

999 MISCELLANEOUS WASHING DEFECTS


Includes other washing defects that are not captured by previous wash defect codes. Any defect that affect accuracy of washing should be considered defective.

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PRODUCT SAFETY OVERVIEW


Product safety is basic requirement for some customers of Matrix. Special attention is given to Kids category because any small part, Draw card, snaps etc may affect the child during use and it may cause minor / serious injury or it may cause death. To manufacture garment and implement product safety measures customer product safety protocol is followed. Matrix Sourcing and vendor works together to make sure product safety requirements are met. Matrix PS analyst ensures that following basic product safety elements are met as per buyers requirement;
x x x x x x x x

Drawcord Metal Detection Metal contamination prevention Sharp points Small parts Torque and tension Flammability Neck stretch

DRAWCORD
Drawstrings, functional cords and decorative cords are considered as an important element of product safety. Some customers prefer not to use drawstrings on infants and toddler product or may have exposed drawcord length requirements for different product categories. Matrix PS analyst is involved in development process and he must assure that cords are exactly used and applied as per customer safety protocol.

METAL DETECTION
Some customers and destinations (Japan) have requirement of passing products or items through metal detector machines. Matrix has worked with its vendors to develop metal detection procedures as per customers requirements. PS analyst ensures that the MD premises are designed and maintained as per customer standards. Normally customers require conveyer detector and hand held metal detector as MD equipment. The MD equipment must be calibrated before use and is also calibrated by third party after a specific time period given by customer. Monthly PS audits are conducted at vendor premises to check compliance with procedures. Metal detection reports are maintained as per procedures outlined by customers.

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METAL CONTAMINATION PREVENTION


Metal contamination prevention is a system of control for preventing any metal contamination in a product. This procedure applies to all areas of production environment including sample rooms. PS Analyst closely monitors MCP process at factory and conduct monthly system audit to assure that all MCP requirements are met. Suppliers may have additional procedures and controls to accompany the requirements of this procedure. Some important requirements are as under;
x x x x

Embroidery, sewing, hand sewing and tag gun needles should be controlled. All broken needle fragments should be located. Follow needle replacement procedure set by buyer. Control metallic tools and components e.g. nails, scissors, clippers, machine parts etc. Record of metallic tools and needles should be maintained as per customer requirement.

SHARP POINTS
Sharp points on product may result in injury or discomfort to user. Sharp points are not acceptable by some customers and must be eliminated. Matrix PS analyst identifies small parts during garment engineering process and ensures testing and elimination of sharp points as per customer product safety protocol.

SMALL PARTS
Any small part that can detach from garment contains risk of choking or suffocation if swallowed by a child. Matrix PS analyst is responsible to identify and test small parts as per customer product safety protocol.

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TORQUE AND TENSION


Some customers have established requirements for Torque (twist) and Tension (pull) testing to ensure that components sustain desired force (twist or pull) during its use. Customers safety protocol must be consulted for test criteria and equipment. PS analyst identifies components to be tested during product development / engineering process.

FLAMMABILITY
Some customers require flammability testing on garments intended to be used as childrens sleepwear. The criteria followed for flammability testing is as per customer safety protocol. Matrix PS analyst identifies styles to be tested during development process and ensures that flammability requirements set by customer are properly followed and implemented.

NECK STRETCH
Minimum neck stretch is basic requirement for most of the customers. Minimum neck stretch on negative side may not fit naturally on human body and thus becomes difficult to wear. Negative neck stretch on kids garment may also cause suffocation to child. Minimum neck stretch standards, inspection equipment and method may vary from customer to customer therefore it is always recommended to consult customer safety protocol for neck stretch procedures.

PRODUCT SAFETY AUDITS


Matrix PS analyst conducts evaluation audits in factories where product safety procedures have been implemented. This evaluation is conducted once every month as per customer requirement. Additionally customer may conduct its own evaluation audit once every six months to ensure factory compliance with their procedures. Any non conformance observed during audit is recorded and factory is asked to provide time bounded corrective action plan for that non conformance. Corrective action review audit is also conducted on completion of timeline. All product safety audits are conducted as per customer desire.

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SYSTEM AUDIT
Matrix quality assurance department conducts system audit in all areas of production. The purpose of system audit is to assure that the quality systems in all production areas are not violated. Some key areas monitored during system audit are:
x

Workspace conditions in all production areas e.g cleanliness of workstations, lighting standards, work area temperature etc. Quality standards and expectations for all key areas and operations displayed in concerned department e.g Embellishment standards display, critical operation display in front of sewing operators, etc. SOPs for production operations displayed in all concerned departments and followed. Handling and isolation of WIP (work in process) / inventory control. Correct use of inspection methods in all areas of production. Department targets and key reports displayed and shared down the level. Needle replacement policy and product safety procedures. Problematic machines flagged and tools controlled. Availability of reference samples in all production areas. Maintainance of machines and preventive maintainance time.

x x x x x x x x

System audits are conducted on regular basis and audit findings are discussed with all concerned personnel. Matrix also asks for corrective action plan for all non-conformances observed during system audit. Factory must mention timeline and name of responsible person on corrective action plan. Note: System audit format is attached in appendix E.

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TRAINING (GENERIC)
Training plays a vital role in improving knowledge and skills of any human being. Matrix has always desired improvements in the skills of employees therefore conducting training sessions is a norm at Matrix. Training sessions conducted by Matrix are not only limited to its employees but also to vendor concerned personnel. The objective of training sessions is to keep everyone well versed with current quality practices and expectations. The key topics of training are mentioned below;
x x x x x x x x x

Quality Introduction. Defects Identification and classification. Clockwise garment Inspection. Garment Measurement procedures. Final audit procedures. Report making and entries on portal database. Job description. Case study analysis. Customer specific training etc.

These training sessions are designed considering employee needs, current industry requirements and customer expectations. A training calendar is distributed to all concerned staff before starting these sessions. Training sessions are followed by a series of written and practical evaluation tests, so that effectiveness of these training sessions is assured and can be later used as a tool to evaluate employees. Note: Training calendar is attached in appendix F..

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MATRIX CODE OF CONDUCT


Matrix Sourcing is determined to build business with all partners based on, trust, teamwork, honesty and mutual respect. We expect all of our business partners to operate on the same principles. At the core of the Matrix Sourcing corporate ethic is the belief that we are a company comprised of many different kinds of people, appreciating individual diversity, and dedicated to equal opportunity for each individual. At every step of our business process, we are driven to do not only what is required by law, but what is expected of a leader. We expect our business partners to do the same. Matrix Sourcing partners with contractors / vendors who share our commitment to best practices and continuous improvement in: 1 . Management practices that respect the rights of all employees, including the right to free association and collective bargaining. 2. Minimizing our impact on the environment. 3. Providing a safe and healthy work place. 4. Promoting the health and well-being of all employees. Contractors must recognize the dignity of each employee, and the right to a work place free of harassment, abuse or corporal punishment. Decisions on hiring, salary, benefits, advancement, termination or retirement must be based solely on the employee's ability to do the job. There shall be no discrimination based on race, creed, gender, marital or maternity status, religious or political beliefs, age or sexual orient ation. Wherever Matrix operates around the globe we are guided by this Code of Conduct and we bind our contractors / vendors to these principles. Contractors must train employees on their rights and obligations as defined by this Code and applicable local laws. While these principles establish the spirit of our partnerships, we also bind our partners to specific standards of conduct. The core standards are set forth below. FORCED LABOR The contractor / vendor does not use forced labor in any form -- prison, indentured, bonded or otherwise. CHILD LABOR The contractor / vendor does not employ any person below the age of 18 or age defined by labor law.

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COMPENSATION The contractor provides each employee at least the minimum wage, or the prevailing industry wage, whichever is higher; provides each employee a clear, written accounting for every pay period; and does not deduct from employee pay for disciplinary infractions. BENEFITS The contractor provides each employee all legally mandated benefits. HOURS OF WORK/OVERTIME The contractor complies with legally mandated work hours; uses overtime only when each employee is fully compensated according to local law; informs each employee at the time of hiring if mandatory overtime is a condition of employment; and on a regularly scheduled basis provides one day off in seven., and complies with local overtime limits.. ENVIRONMENT, SAFETY AND HEALTH (ES&H) The contractor has written environmental, safety and health policies and standards, and implements a system to minimize negative impacts on the environment, reduce work-related injury and illness, and promote the general health of employees. DOCUMENTATION AND INSPECTION The contractor / vendor maintains on file all documentation needed to demonstrate compliance with this Code of Conduct and required laws; agrees to make these documents available for Matrix and agrees to submit to inspections with or without prior notice.

Nike Code of Conduct

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EMPLOYEES ETHICAL CODE


As part of a business based on trust, integrity and values, Matrix employees must abide by the following ethical rules: x x x x x x Vendor workers, supervisors and other personnel are to be treated with respect and never to be abused. Decisions are made professionally & purely on merit. Any unjustified influence is reported to QC Manager. Meals from vendor are not to be eaten unless under special circumstances, for example late night inspections. In normal circumstances, avail your lunch break. Gifts/special favors are never to be accepted. Samples are not to be taken for personal use from vendor without payment.

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ACKNOWLEDGEMENT AND CONTINUING PRODUCT GUARANTY


The modules, which make up the Matrix Quality Manual, have been established by Matrix to communicate Matrix quality standards and expectations to all vendors and employees. After receiving this manual, sign and date this page and return it to Matrix representative. By returning this acknowledgement, you declare that you have received the manual and that you understand Matrix standards and expectations regarding manufacturing consistent high quality product. The signed acknowledgement is also your commitement and guaranty that once Matrix approves the product for production / shipping, no change in design, processing, manufacturing location, or materials used in production of the productwill occur without prior written approval from Matrix. This guranty is continuing guranty that applies to all products and shipments shipped on behalf of Matrix by this company or any of its subsidiaries or other associated companies.

_______________________________ DATE

_________________________ Supplier Name

_________________________ Supplier Address

______________________________ Signature supplier designated official

_________________________ Signature Matrix representative

This Matrix Quality Manual is the confidential property of Matrix Sourcing and is not to be copied or reproduced without written consent of Matrix Sourcing.

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MANUAL APPENDIX LIST (A THROUGH F)


Appendix A: INSPECTION REPORT (KNITS)
Inspection Report (Knit Report).xls

Appendix B: INSPECTION REPORT (WOVENS)


Woven Report.xls

Appendix C: INSPECTION REPORT (SWEATERS)


Inspection Report Sweaters.xls

Appendix D: CARGO RELEASE FORM


cargo release.JPG

Appendix E: MATRIX SYSTEM AUDIT FORM


System Audit form.xls

Appendix F: MATRIX TRAINING CALENDAR


training calender matrix.xls

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