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Answers to BAlAncing security And usABility of MoBile devices
The demands of today’s mobile workforce often conflict with the core principles required to properly manage information risks. Business executives, IT managers and users must work in harmony to ensure that IT-related threats and vulnerabilities are properly addressed while, at the same time, everyone gets what they need. Balancing information security with convenience and usability is one of the greatest challenges enterprises face – especially as it relates to mobile computing. Here’s what you need to know in order to establish a good middle ground for everyone involved.
Frequently Asked Questions
How do you address the issue of users wanting to choose what they can do on their BlackBerry smartphones and BlackBerry PlayBook tablets? ___________________________________ 3 What tools are available to IT for managing BlackBerry smartphones and BlackBerry PlayBook tablets and striking a balance between personal and business use? ______________________ 3 How do you realistically balance security with convenience and usability for mobile devices? _________________________________ 3 To ensure security, is it best for IT to just force end users to comply? _____________________________________ 4 What value does BlackBerry Mobile Fusion bring to the enterprise? ________________________________________ 4 Are third-party mobile devices supported under BlackBerry Mobile Fusion in the enterprise? _________________________________ 4 In addition to BlackBerry Enterprise Server, what scalability and manageability benefits does BlackBerry Mobile Fusion offer? _________________________________ 5 What tools can the enterprise benefit from with the new PlayBook 2.0? _____________________________________ 5
HOW DO YOU ADDRESS THE ISSUE OF USERS WANTINg TO cHOOSE WHAT THEY cAN DO ON THEIR BLAcKBERRY® SMARTPHONES AND BLAcKBERRY® PLAYBOOKTM TABLETS? BlackBerry® Mobile Fusion, which incorporates BlackBerry® Balance™, helps IT contend with this issue without restricting users from having a great personal experience on their chosen devices. By creating a manageable corporate perimeter that is separate from the personal perimeter, BlackBerry Balance allows users to access the personal applications and functionalities they need without putting corporate data at risk. With BlackBerry Mobile Fusion technology, IT administrators can define and wipe corporate-only data without eliminating the personal information on users’ devices – making both users and IT happy! WHAT TOOLS ARE AvAILABLE TO IT FOR MANAgINg BLAcKBERRY SMARTPHONES AND BLAcKBERRY PLAYBOOK TABLETS AND STRIKINg A BALANcE BETWEEN PERSONAL AND BUSINESS USE? BlackBerry 7 smartphones and BlackBerry PlayBook tablets have intelligent controls that meet both user and enterprise demands without placing limits on either side of the equation. While BlackBerry® Messenger is a big hit, users want to be able to access other social media, play games and listen to music on their mobile devices. With BlackBerry Balance technology, RIM can now provide IT organizations with the tools they need to balance this level of usability with security. Enterprises can use BlackBerry Balance to create both personal and work perimeters on BlackBerry smartphones and BlackBerry PlayBook tablets, enabling true separation of personal and business data. With this technology, IT can identify business data and control application usage – all without impacting the user experience. When an employee leaves the company with a personally owned device, the IT department can remote wipe just business data, leaving personal data intact. In the event a device is lost or stolen, both business and personal data can be wiped remotely. With BlackBerry Balance, cIOs can meet security and management requirements and users are able to realize the full potential of their mobile devices. Everyone wins. HOW DO YOU REALISTIcALLY BALANcE SEcURITY WITH cONvENIENcE AND USABILITY FOR MOBILE DEvIcES? Historically, we’ve seen that security and convenience are opposing forces. Because every business has unique needs, balancing information risks with usability is not a simple on-off switch. Instead, it consists of varying shades of gray that must be addressed on a case-by-case basis. Striking a balance begins with making sure you have your priorities in order. What are you trying to protect? What are you trying to protect against? What are your general business needs, and how do those relate to unique user requirements? Once you answer these questions, you can properly execute the security controls that make the most sense for your environment. The key in making this happen is asking “How?” rather than declaring “No!” Enterprises can accomplish a reasonable semblance of security and usability by implementing the technical and procedural controls that facilitate, rather than obstruct, mobile computing capabilities. Balancing the appropriate amount of security without getting in the way of the user experience should be the ultimate goal.
TO ENSURE SEcURITY, IS IT BEST FOR IT TO jUST FORcE END USERS TO cOMPLY? Every decision made in and around IT needs to take the big picture into account. Minimizing business risks associated with mobile devices is front and center in many enterprises today. However, a common attitude among IT professionals is one of users shall obey. In fact, there’s often a perception that IT knows best and that users should follow its directives without question. The intentions are often good: Do what it takes to minimize business risks. But such IT requirements are often not communicated in the proper spirit and fashion. Forcing people to comply with seemingly unreasonable – and unenforceable – IT security policies often has unintended consequences. In contrast, providing a flexible computing environment that’s both manageable and user-friendly empowers employees by allowing them to make their own decisions rather than being limited by IT. Users don’t want IT to lock down their systems to the extent that it keeps them from doing their work and enjoying the rich experiences their smartphones and tablets are designed to provide. Security wrapped around usability is where the IT focus needs to be. This means finding the right balance to facilitate users’ productivity versus forcing them to do this or that in the name of security. In the end, it’s all about setting reasonable expectations, providing supportive management and using the proper technologies. That’s where BlackBerry Balance can help. WHAT vALUE DOES BLAcKBERRY MOBILE FUSION BRINg TO THE ENTERPRISE? BlackBerry Mobile Fusion is the next generation of mobile device management (MDM) technology. Building on the BlackBerry® Enterprise Server technology that so many businesses are familiar with, BlackBerry Mobile Fusion provides support for mobile devices across the enterprise. It allows enterprises to provision, audit and protect smartphones and tablets through a single Web interface, as well as address the challenges and opportunities that consumerization is bringing to IT and the business as a whole. BlackBerry Mobile Fusion is a unified MDM platform for gaining control of your mobile workforce. ARE THIRD-PARTY MOBILE DEvIcES SUPPORTED UNDER BLAcKBERRY MOBILE FUSION IN THE ENTERPRISE? Yes, many of today’s popular devices can be secured and managed with BlackBerry Mobile Fusion, including not only BlackBerry smartphones and BlackBerry PlayBook 2.0 tablets, but iOS and Android-based smartphones and tablets as well. It’s no longer necessary to maintain stand-alone controls for each mobile platform. Through the Universal Device Service in BlackBerry Mobile Fusion, IT administrators can create or import iOS and Android users, establish group memberships, view user and system information, define specific policies and settings, manage apps and assist in the recovery of lost or stolen devices. BlackBerry Mobile Fusion’s cohesive mobile device administration interface helps minimize complexity – and therefore, security risks. This allows IT staff to spend more time on strategic initiatives rather than getting caught up in the day-to-day technical hassles that siloed MDM approaches introduce into the enterprise.
IN ADDITION TO BLAcKBERRY ENTERPRISE SERvER, WHAT ScALABILITY AND MANAgEABILITY BENEFITS DOES BLAcKBERRY MOBILE FUSION OFFER? BlackBerry Mobile Fusion supports management of third-party platforms through the Universal Device Service, management of BlackBerry PlayBook tablets through BlackBerry Device Service and management of BlackBerry 7 smartphones through BlackBerry Enterprise Server. And BlackBerry Mobile Fusion does it all through a centralized, user-centric interface. BlackBerry Mobile Fusion also includes over-the-air installation options for mobile apps on BlackBerry smartphones and work apps on PlayBook tablets. IT administrators can create a catalog of optional apps for users in BlackBerry App World.™ BlackBerry Balance is also included, which allows IT administrators to create a secure partition between work data and personal data to balance the need for business security and personal choice. Mobile computing has not only changed the way we do business, but also the way we need to manage information. The changes and challenges will continue to grow as mobile technologies mature and are further adopted into the enterprise. Attaining and maintaining more granular control over mobile devices without impacting the user experience is an essential part of this progression. BlackBerry Mobile Fusion can help address the key issues. WHAT TOOLS cAN THE ENTERPRISE BENEFIT FROM WITH THE NEW BLAcKBERRY PLAYBOOK 2.0? BlackBerry PlayBook 2.0 raises the bar for what tablets offer to the enterprise. Native email, contacts and calendars are now available and tightly integrated with popular social networking applications such as Twitter and LinkedIn. In addition, the mobile office suite, Documents To go®, lets enterprise users view, create and edit Microsoft Word, Excel and PowerPoint files. The ability to multitask and interact with BlackBerry smartphones through BlackBerry Bridge is key in enabling mobile users to maximize their time away from the office. And because the BlackBerry PlayBook integrates with all of an organization’s back-end systems, it truly is a business-ready tablet. BlackBerry PlayBook 2.0 is secure, fast and reliable – just what’s expected of enterprise tablets today.
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