Center for Applied Conflict Management – CACM 11001 Kent State University, Spring 2010 Course Title: Course

#: Time/Place: Instructor: Office Hours: Introduction to Conflict Management CACM 11001, Section 007 Wednesdays 5:30 – 8:15 p.m. - 224 BOW Ruth Simera W 4:15 – 5:15 pm; other times by appt. Center for Applied Conflict Management 321 Bowman Hall Office G CACM Secretary 330-672-3143 CACM Office 330-672-8906 (during office hours) Daytime work: 330-346-3037 (Townhall II) 330-527-2506

Work Phone: Home Phone: E-Mail:

Course Description: Conflict is part of everyday life and is probably no less important than laughter, anger, love, sex, and play. Conflict is neither good nor bad in and of itself and can reveal injustices, prompt change, and be a source of personal growth, social transformation, and reconciliation. Conflict can also breed resentments and alienation, and may be waged with destructive violence, including war. What tools can individuals, groups, and governments use to manage, transform, or wage their conflicts in largely constructive ways? In this course, we will explore potentially positive conflict management tools like active listening and communication skills, principled negotiation, various forms of mediation, and nonviolent action. Course Objectives: This course will serve as an introduction to the scope and nature of conflict and conflict management. Course material and exercises should bring about greater personal awareness of our individual “conflict styles,” including the habits, attitudes, and beliefs each of us have related to conflict, and to organizing for social change. We will develop knowledge about the nature of conflict, the growing field of conflict resolution and the ways individuals and groups deal with and wage conflict. As an applied course, you should also build skills in active listening, assertion, principled negotiation, and informal mediation. This course may be used to satisfy a Liberal Education Requirement (LER). LERs as a whole are intended to broaden intellectual perspectives, foster ethical and humanitarian values, and prepare students for responsible citizenship and productive careers. Course Format: This course will operate on a lecture and discussion format with in-class and assigned out-of-class exercises. Students are expected to attend regularly and be prepared to discuss the material and related topics. Required Texts: Robert Bolton, People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts, NY: Simon and Schuster, 1986 ISBN: 0-671-62248-X (paperback) Barbara A. Budjac Corvette, Conflict Management: A Practical Guide to Developing Negotiation Strategies, Pearson Education, Inc., 2007 ISBN: 0-13-119323-6 Course Reader - available from Wordsmith's, 402 E. Main St., Kent - Phone: 330-677-9673. (Make sure you get the packet #38, for section 005.) Accessibility Services: University policy 3342-3-01.3 requires that students with disabilities be provided reasonable accommodations to ensure their equal access to course content. If you have a documented disability and require accommodations, please contact the instructor at the beginning of the semester to make arrangements for necessary classroom adjustments. Please note, you must first verify your eligibility for these through Student Accessibility Services (contact 330672-3391 or visit for more information on registration procedures). Registration Requirement: The official registration deadline for this course is January 31. University policy requires all students to be officially registered in each class they are attending. Students who are not officially registered for a course by published deadlines should not be attending classes and will not receive credit or a grade for the course. Each student must confirm enrollment by checking his/her class schedule (using Student Tools in FlashLine) prior to the deadline indicated.

Quizzes may not always be announced in advance. Stress and Stress management Roadblocks to Communication Reading: Bolton.26.8. "Cheat" means to intentionally misrepresent the source. If you have an emergency situation that requires you to be contacted quickly. For complete policy and procedure go to www. 27 Introductions. Worth 10% of grade. as this will reflect on your class participation. as well as to the rights of fellow students. essays. pagers and other electronic devices that could be distracting during class. All exams must be taken on the day scheduled. or to cooperate with someone else in such misrepresentation. p. This assumes regular attendance. Unless otherwise noted or pre-arranged. Unexplained absenteeism and poor preparation will impact your grade. Spring 2010 Class Schedule (Readings and exercises are to be completed prior to the class session for which they are listed) Jan.100 A 73 – 76 C 90 – 92 A70 – 72 C87 – 89 B+ 67 – 69 D+ 83 – 86 B 60 – 66 D 80 – 82 B0 . Failure to do so will result in a "zero" grade. Worth 30% of grade. They will be discussed at class sessions immediately before or following distribution. nature. exercises) and will be given as follows: 93 . Absolutely NO cell phones or pagers may be on during 3342-3-01. Course Requirements/Points toward Final Grade: Exams : Exams will be a mix of objective questions.procedure go to www. Only in extraordinary circumstances. Exercises and Quizzes: Take-home and in-class exercises and quizzes will be distributed that are designed to help you master course material. you are encouraged to turn in all assignments. participation. we each should still come to class with readings and exercises prepared. some will be collected and reviewed. Phone calls and text communications are to be reserved for breaks and non-class time. have no place in the university and are serious offenses to academic goals and objectives. GRADING SYSTEM The final course grade will be based on the sum of the actual points received (no curve) for each of the components (exams. .59 F 77 – 79 C+ CELL PHONES. Course Overview Defining Conflict. The university affirms that acts of cheating and plagiarism by students constitute a subversion of the goals of the institution. some will be graded.Registration errors must be corrected prior to the deadline. words. Participation: Although this is a large class. let me know at the beginning of class and an exception may be made. or other conditions of academic work so as to accrue undeserved credit. and only when I am contacted in person or by phone in advance of the exam (absolutely no Email accepted on this issue) will a rescheduling of an exam be considered. ADMINISTRATIVE POLICY AND PROCEDURES REGARDING STUDENT CHEATING AND PLAGIARISM Condensed Version. or works. The course withdrawal deadline is April 4. Exam #2 = 25% of grade. others may be assigned throughout the semester. Cheating and plagiarism constitute fraudulent misrepresentation for which no credit can be given and for which appropriate sanctions are warranted and will be applied. short answers. 20 Jan. however. 14 . PAGERS AND OTHER ELECTRONIC DEVICES Please turn off all cell phones. Exam #1 = 20% of grade. Chapter 2. willing to discuss them meaningfully. and exercises that require you to apply course material.kent. assignments which are turned in late will not receive a grade or credit. “Plagiarize” means to take and present as one’s own a material portion of the ideas or words of another or to present as one’s own an idea or work derived from an existing source without full and proper credit to the source of the ideas. Some assignments are already noted on this syllabus. Final Exam = 15% of grade.

php Due: Roadblock Journal Understanding our preferred mode(s) for managing conflict and Increasing our capacity to choose conflict management approaches. Promoting Hope: The Families Forum Hello Peace Project in Israel and Palestine” A good resource: http://www. Chapter 12: Principles of persuasion Negotiation Exercise Continued – make sure you are at this class ! Feb. 1993 (in reader).” (20 minutes). Reading: Corvette. Chapter 3: Approaches to Conflict (reader) Reading: Corvette. 24 March 24 . “Building Trust. Griffith. Chapters 2. 17 The Alternative Dispute Resolution Field: A Conflict Management Continuum Reading: Linda Singer. Chapter 11(reader) Reading: Corvette. Due: Assertiveness Exercise (3 part messages) Post Exam Review Negotiation Reading: Cliff Goodwin and Daniel B. “Dismantling Racism Through Listening. p. Settling Disputes.” and “Techniques for Settling Disputes. Out of class assignment: Roadblock Journal – due at the start of class on Feb. Feb. 3 Practicing Listening Skills for Interpersonal and Social Change/Discussion of Journals Reading: Bolton.” Chapters 1 & 2. Chapter 7.” Pax Christi.113.listeningproject. Chapters 3 . Chapters 14 and 15: The Negotiation Process and Preparation and Alternative Styles.” Harvard Business School. Reading: Corvette. “Rural Southern Voice for Peace: 12 Years of Grassroots Organizing.” 2001 Assertiveness and Cooperation Skills Reading: Bolton. “Origins and Growth of the Dispute Settlement Movement. Reading: Catherine Peck. Chapters 9 and 10 March 3 March 10 Exam #1 . Reading: “A Better Way to Negotiate: Build Relationships. Spring. 139 . Reading: Aaron Barnea and Ofer Shinar. Chapters 9 . In class self-assessment tool will be used to identify and interpret conflict mode profiles. “What you Need to Know about Dispute Resolution: The Guide to Dispute Resolution Processes. 29 .76. p. 10 Feb. 1993 (reader). and 4 Video: “Dealing with Conflict. and Techniques of Negotiation March 17 Principled/Integrative Negotiation In class Assignment: due April 1 – make sure you are at this class! (Negotiation Exercise) Reading: Goodwin and Griffith. Reading: American Bar Association. 2001 (reader) Homework assignment: 3 part message worksheet (in reader) due next week Perception and Power Reading: Corvette.Developing Listening Skills and Why They are Important Reading: Bolton.176. Chapter 8 (Interests and Goals) Overcoming Barriers to Negotiation – lecture and handouts will supplement reading Reading: Corvette. 89 . p. Strategies. July-August. (reader). 10 (instructions also included in class Reader) Feb. Chapter 5 Reading: Herb Walters.” Fellowship.

. Reading: Jan Goodwin: “Could You Face the Man Who Killed Your Mother?”(reader)./Oct.” Chap. No. Sept. "Going Where We Otherwise Would Not Have Gone: Nonviolent Protective Accompaniment and Election Monitoring in Sri Lanka. ” (16 minutes).m. “When to Mediate.” Mediating Interpersonal Conflicts.” Peace Review. Court-based.” MCS Mediation Training Manual. 1970 (in reader) Reading: Joseph Fahey. April 21 April 28 Exam #2 Post Exam Review Waging Conflict Through Nonviolent Action Introducing Nonviolent Action Reading: Mark Chupp.. “Blurring the Distinction Between Mediation and Adjudication. April 14 Cultural Considerations Reading: Corvette. 1993 (in reader PBS Video: "A Force More Powerful: A Century of Nonviolent Conflict.Introducing Mediation: Community. Reading: Mark Umbreit. Diversity Hunt (group exercise in class – worksheet in reader) Victim-Offender Mediation and Restorative Justice Video: “Restoring Justice. Reading: Juju Atkinson. “But what IF…” Review for Final Exam. Tanks. "Techniques of Nonviolent Action. 1995 (in reader). 1989 (in reader). “Wheelchairs vs.” Reading: Dave Brubaker & Ron Kraybill. May12 Final Exam – 5:45 – 8:00 p. “Some Rules of Thumb for Intercultural Mediations. Jan Jung-Min Sunoo. 43 of Nonviolence in America. 1995 (in reader).” Negotiation Journal. “Victim Offender Mediation. Guest speaker(s) from community mediation program(s) Mediation and Litigation: A Study in Rough Contrasts Reading: Albie Davis. 1996 ( in reader). 1995 (in reader). 1995 (in reader). Jan. Course and Instructor Evaluations. Reading: Jim Sessions. Reading: Ron Sider.” MCS Mediation Training Manual. “When Mediation is Not Enough” Reading: Gene Sharp.” (51 minutes). “Conflict Creation.” Exploring Nonviolent Alternatives.” Reading: TBD May 5 Case Studies: Applying Nonviolence Against Corporations and Dictators. Reading: Patrick Coy.” MCS Mediation Training Manual. Chapter 7: A Note on Cultural and Gender Differences Reading: Michael Avery. “The Logic Behind the Magic of Mediation. 4. Last Day for Extra Credit Work to be Turned in.” Chap. “Some Cultural Differences that Affect Conflict Resolution. and Victim-Offender Applications Video: “Mediation. Reading: Walter Wink. Reading: Pat Coy. A Better Way. 1995 (reader). Spring Break 3/29 – 4/4 Mediation continued and Completion of Negotiation Exercise – must be turned in at end of class. 3 of Nonviolence: 1989 (in reader). “The Union/Community Takeover of the Pittston Coal Company’s Moss 3 Coal Preparation Plant." Fellowship. “A Five Step Model of Informal Mediation” Corvette: page 239 March 31 April 7 No Class.

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