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DMAIC

Define Phase
To determine the purpose, objectives and scope of the project, to collect information on the customer and the process involved and to specify the project deliverables to the customers.
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Define Phase
PURPOSE:
To determine the purpose, objectives and scope of the project, to collect information on the customer and the process involved and to specify the project deliverables to the customers.

DMAIC

Why is the Define phase important?


The Define phase sets the expectations of the improvement project .

What are the inputs to the Define phase? The Customer


The Define phase uses feedback from the customer or marketplace to identify potential opportunities for improvement. Surveys Focus groups Interviews Customer complaints Competitive business environment 2

DEFINE Phase Steps


Define
Measure Analyze Improve

DMAIC

Control

A. Identify Customer & Project CTQs


Identify Customer(s) Compile & Evaluate Data for Existing Customers Analyze Voice of the Customer(s) Translate Customer Needs Into Requirements (CTQs) Integrate CTQs with Business Strategies Identify Project CTQs

B. Develop Team Charter


Develop The Problem and Goal Statements Develop The Business Case Determine Project Scope Select Team & Define Roles Set Project Milestones

C. Define Process Map


Define Process Connect the Customer to Your Process Map Business Process

Customer & Project CTQs

DDMAIC MAIC
Step Step A A

CUSTOMER - Whoever receives the output of your process


Internal Customer Vs. External Customer

Elements of Process Map

Supplier

Input

PROCESS

Output

Customer

Project CTQs Outputs Ys that answer the customer


requirements!!

Y = f(X) thinking

DMAIC
Step B

Drafting Your Charter

DMAIC

Importance of Project Charters

Step B

A project charter is an agreement between management and the team about what is expected. The charter: Clarifies what is expected of the team. Keeps the team focused. Keeps the team aligned with organizational priorities. Transfers the project from the champion(s) to the project team.
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DMAIC
Step B

Elements of a Project Charter


Six Major Elements of a Charter
1. Problem Statement 2. Goals and Measures (indicators) 1. Expected Customer Benefits 2. Expected Business Results 3. Business Case 4. Scope 5. Team Members & Support required 6. Milestones
Be SMARTon problem and goal statement Specific Measurable Attainable Relevant Time Bound

Project Charter
1) Problem Statement

DMAIC
Step B

Description of the problem (what? where? since when? based on which data? based on which facts?) Voice Of Customer Internal perception Competitors benchmark

2) Goal Statement

Develop Goal statement or Objective in clear, concise, measurable terms. Demonstrate alignment of the project with the company / business strategy

DMAIC Project Charter (Cont.)


3) Business Case
Step B

Why to do the project? What if project not done? Financial Business Case
What Comment Cost

K Project Labor Project Materials Project Contractors Equipment investment Yearly operation cost TOTAL Costs Incremental Revenues Labor Savings Material Savings TOTAL Benefits (1 year)

ROI

Project Charter (Cont.)


4) Project scope

DMAIC
Step B

Project: in scope

Project: out of scope

5) Team

Black Belt: Team members:

Manager: Key stakeholders from Business team:

Master Black Belt: VP Quality / Quality Manager:

Customers:

6) Milestone
D Dates: Gantt
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High Level Process Map


Its goal is to connect the customer to the process and identify key inputs and requirements.
COPIS - Process Thinking
Requirements Requirements

DMAIC
Step C

S
Suppliers

I
Inputs

P
Xs
Measures Process

O
Ys
Outputs Measures

C
Customer

SIPOC - Process Flow

Starts With the Customer . . . . . . Ends With the Customer

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High Level Process Map


Car Dealer

DMAIC
Step C

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