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SURVEY

AND
REVIVAL OF CLOSED CAFES

Summer project submitted

In

Partial Fulfilment of the Requirements for the Award of


Post Graduate Diploma in Management
(Recognized by AICTE, Ministry of HRD, Govt. of India)

By

RINKU KUMAR
PG07058

INTEGRATED ACADEMY OF MANAGEMENT AND TECHNOLOGY


GHAZIABAD, U.P.
MAY- JUNE 2008
SURVEY
AND
REVIVAL OF CLOSED CAFES

By

RINKU KUMAR
PG07058

Under the guidance of


Prof. Deepak Singh
Program Coordinator (PGDM)
INMANTEC, Ghaziabad

INTEGRATED ACADEMY OF MANAGEMENT AND TECHNOLOGY


GHAZIABAD, U.P.
MAY- JUNE 2008
PREFACE

The primary objective of this report is all about SIFY I-way. To find out the awareness of
SIFY among the people, what are the reasons to close the SIFY cafes and what could be
the possible solutions to revive the closed cafes.

I hope that the report has made the text interesting and lucid. In writing this report, I have
benefited immensely by referring to many publications and articles. I express my
gratitude to all such authors and publishers.

Any suggestions to improve this report in contents or in style are always welcome and
will be appreciated and acknowledged.
ACKNOWLEDGEMENT

Throughout the course of study, as I analyzed and compiled this report, innumerable
people have given suggestions, encouragement, complaints and opinions, all of which
have been in some way or the other contributed to the final report. I think it is essential to
thank all those who contributed to our understanding of the subject and helped us through
the duration of the project.

I thank my project guide Mr. Arnab Kumar Das (Territory Mgr., SIFY) and my faculty
guide Prof. Deepak Singh (IAMT, Ghaziabad) under whose supervision and guidance
this report was completed successfully.

I would also like to thank Mr. Arvind Sinha (Area Mgr., SIFY), Mr. Amit Srivastva (Ex.
Area Mgr., SIFY), my parents and friends who rendered their wholehearted co-operation
in the successful completion of the project work.

Finally, I am thankful to all the people who willingly responded to our questionnaire and
whose contribution has been invaluable. This project would not have been completed
without their participation.
CONTENTS

DECELARATION Pg.04

INTRODUCTION TO COMPANY Pg.05

MISSION AND VISION Pg.08

SERVICES OF SIFY Pg.09

OBJECTIVE OF RESEARCH Pg.21

RESEARCH METHODOLOGY Pg.22

FEEDBACK Pg.24

ANALYSIS OF THE RESEARCH Pg.26

FINDINGS Pg.36

CONCLUSION Pg.37

SUGGESTIONS Pg.38

BIBLIOGRAPHY Pg.39

QUESTIONNAIRE Pg.40
DECLARATION

I hereby declare that all the information that has been collected, analyzed and
documented for the project is authentic possession to me.

I would like to categorically mention that the work here has neither been purchased nor
acquired by any other unfair means. The data and information existing in this report are
accurate and update to the current data, to the best of our knowledge.

However, for the purpose of the project, information already compiled in many sources
has been utilized.
INTRODUCTION OF THE COMPANY

SIFY Technologies Limited


No 4 Canal Bank Road II Floor Tidel Park
Taramani
Chennai, India 600113
Phone: 91 44 2254 0770
Fax: 91 44 2254 0771
Web Site: http://www.sifycorp.com

Details-
Sector- Technology
Industry- ISP (Internet service provider)
Full time employees- 1967

History- The Company was founded in 1995. It was formerly known as Sat yam Info
way Limited and changed its name to SIFY Limited in 2003. Further, the company
changed its name to SIFY Technologies Limited in October 2007. SIFY Technologies is
headquartered in Chennai, India.

CEO And MD- Raju Vegesna

COMPANY PROFILE- SIFY is one of the ISP (Internet service provider) in India.
Almost 75 per cent of the 1.6 million visitors to the web site sify.com hail from India. It
was rated as one of "The ten top technology companies world-wide recommended for
investment" by Fortune in 1999. Sify was an early pioneer in India in setting up internet
portals, When internet access was opened to private sector Sify became the first private
sector player to offer internet access.
Sify also started providing internet network
connectivity for business enterprises in India. Sify took internet to the masses in India by
setting up a chain of franchised internet cafes (today a network of over 3,300+
cybercafes) becoming the largest chain of cybercafes in India
We are India's pioneer & leader in Internet, Networking and e-Commerce services, and
the first Indian Internet company to be listed on the Nasdaq National Market in the US.
We provide integrated end-to-end solutions for both corporates & consumers, with a
range of products and services delivered over a common Internet backbone infrastructure.

Everything that Sify has done or achieved since we began commercial operations in April
1998 stems from our Purpose and Vision. A key aspect is Sify being an enabler and
catalyst of the Internet for positive change in India- a responsibility that we continue to
carry.

Sify began by developing India's first TCP/IP network and offering multiple services on a
common backbone infrastructure for an integrated Internet, networking and eCommerce
business model. This was the first such business model in the world, and appropriate for
catalyzing the growth of the Internet and networking in an infrastructure starved market.
It also enabled a virtuous cycle, where each business supported the other, while
catalyzing the market to growth.

Fortune magazine, in their December 2000 issue, selected Sify (then Satyam Infoway) as
one of the world's ten hot technology companies to watch out for based on this innovative
business model! From the start of commercial operations in April 1998, Sify has become
the market leader in most lines of business, winning global recognition for its expertise,
performance, customer focus and standards along the way. In doing this, Sify pioneered
services and set standards for the Industry in diverse areas.

Sify is a leader in every line of business and has won national and international
recognition for both market leadership and the quality of our services. We are unmatched
in Internet and network services expertise and technology, with the best tools, software
and processes in the business.
ABOUT I-WAY

In a world of changing needs, accelerating pace, advanced technology and shrinking


distances the Internet is becoming integral for communication, entertainment and
information.

In order to bring Internet closer to the consumers, we have launched Sify I way, the
country largest network of Internet browsing centers (cyber cafes).

Today the chain has over 3300 cafes in more than 150 cities and these numbers are
growing rapidly.

The broadband connectivity at the I-ways has ensured that the browsing are much more
superior than at the local cyber cafes.

All this and more at a prize, which is, quite similar to that at you’re local cyber cafes.

So walk into the nearest Sify I way and zip at broadband speed at a price that would make
you smile!!
MISSION AND VISION OF SIFY: -

Mission-

To make a qualitative difference to the lives of millions of people and


organizations by harnessing the power of India and of the Internet. SIFY will do this by
empowering them with the potential of the Internet and by leveraging the capabilities of
Indian Knowledge Resources.

Vision: -

To be the dominant and profitable India centric Internet company.


I way SERVICES

♦ Browsing-

 Broadband technology ensuring fastest speed.

 Ergonomically designed web stations to have hassle-free browsing for hours.

 Good Ambience-Neat, Spacious, Air-conditioned and adequate privacy.

 Color monitors and headphones.

 Wide range of services- Printing, Scanning and CD Writing.

 Latest Software applications loaded for the users to have a complete Internet
experience.
♦ Internet Telephony- SIFY way 2 talk

 Available to close to 1400 I ways.

 Only SIFY uses MPLS technology that ensures Voice clarity.

 Currently service available for over 165 countries.

 Rates as low as Rs.2.99 per minute. (Service tax 10.2% extra).

 All this like you would use a normal phone at a telephone booth.
♦Video Conferencing- SIFY I meet-

 Meet face to face.

 Good quality picture and audio.

 Private cabin for sitting with 2.

 Rates as low as Rs.-5/- per minute, one way.


♦ Games @ I way-

 Top 3D games titles.

 Multiplayer.

 Available across 420 I-ways.

 Rates as low as Rs.-20/- per hour.


OTHER SERVICES OF SIFY

We are the only integrated end-to-end eSolutions provider in India. We design and
develop a host of customized eCommerce and Network Connectivity Solutions that
connect your critical business systems and offer a seamless data network directly with
customers, suppliers, vendors and staff.

By ensuring uninterrupted and timely flows of information, Sify solutions help in quicker
decision making and sharpen your competitive edge by compressing time to market as
well as increase financial efficiencies that result from better supply chain management
and lower inventories.

1.Corporate services:- Sify also started providing internet network connectivity for
business enterprises in India. Sify took internet to the masses in India by setting up a
chain of franchised internet cafes (today a network of over 3,300+ cybercafes) becoming
the largest chain of cybercafes in India.

Some corporate services are-

• SIFY enterprise solutions- Sify also started providing Internet network


connectivity for business enterprises in India. Sify took internet to the masses in
India by setting up a chain of franchised internet cafes (today a network of over
3,300+ cybercafes) becoming the largest chain of cybercafes in India

• SIFY e-learning- SIFY e- Learning provides unique end-to-end solutions and


dedicated services for corporate and e-Learning organizations

• SIFY network services- SIFY Enterprise Solutions is the first and only service
provider in India to be ISO 9001:2000 certified in network operations.
• SIFY security services- SIFY Guardian provides a comprehensive suite of
Enterprise Assurance, Implementation & Procurement and Managed Security
Services.

• Network, data center and customer care certified ISO 9000/2001- The company's
Network services, Data Center Operations and Customer Relationship
Management processes have been certified ISO 9001:2000. SIFY is the first and
only company to receive this certification. This certification comes as a validation
of trust placed in the company by over 650 corporate customers.

• First world class level 3 hosting centers in India- To enable world class hosting
services in India, SIFY commissioned the country's first Level 3 Internet data
center of 20,000 sq.feet at the Vashi InfoTech park, Navi Mumbai in September
2000. SIFY now has two more such data centers, one in Tidel Park, Chennai and
the other in Electronics City, Bangalore.
2.Consumer services-

Consumer services are-

• SIFY broadband- SIFY is India's largest provider of Broadband Services to


explore the true potential of the Internet.

• SIFY I-way- An extensive network of cyber cafes spread across the metropolitan
cities of India.

• SIFY way2talk- Way2Talk is Sify's Internet Telephony service to make calls


across the world using a PC 2 Phone Dialer.

• SIFY- Sify.com is a popular consumer portal with comprehensive information,


facilities and services and information.

• SIFY imeet- Video conferencing facility at the SIFY iway. Why just talk when
you can now meet face to face.

• SIFY gamedrome- SIFY has built on its growing online games business by not
only providing contents at its iway chain and its 200 exclusive gamedromes.
3.International services-

Sify has specialist capabilities in remote infrastructure management. This is no ordinary


claim. Over 1200 clients, including Whirlpool, GE, Gillette, depend on us to run their
business critical applications.

Today, clients use Sify's services to better align their IT operations & processes to meet
business objectives. By outsourcing day-to-day infrastructure management to Sify, clients
are able to unlock their in-house resource potential for strategic work. They save up to
50% of current operational costs while retaining complete control.

Sify leverages its deep expertise and proven transition & delivery methodologies to
provide proficient support. Our robust global service infrastructure helps in supporting
clients from offshore command centers, on a 24X7X365 basis.

Outsource with confidence. Outsource to Sify.

• Data center management- Ensure operational efficiency and process compliance,


through constant monitoring and management of your servers, databases, storage
and applications

• Desktop management- Maintain your desktops & laptops through remote Desktop
Management & Standardization

• Security management- Help protect your information and systems, by ensuring


availability, integrity, authentication, confidentiality, and non-repudiation.

• Network management- Achieve network optimization through monitoring and


management of your network and network devices including performance.
Quality policy-

We are committed to provide best-in class customer care for sify customers
through world-class technology, process and response mechanisms.

Quality objectives-

o Providing adequate resources.

o Effective customer communication.

o Empower employees towards commitment to quality.

o Continuous improvements based on self and customer assessment.

o Responsive to change in technology, society and environment.

Customer care no.- 18604253330

For Mumbai and Delhi Subscribers- 18003453330


Be an I-way surfer-

Membership details:

• Simple one time online registration process that gives the user a unique identity.

• Easy access through same ID/Password for all services: Access, E-mail etc.

• Anywhere, Anytime access to I-way within the city or country.

• Account detail provided offline.

• Storage of all favorite sites for ease of access whenever and wherever he logs on.

• 250 MB free e-mail space.

Membership card-

Pack (Rs.) Validity


25 3 Days
50 30 Days
100 60 Days
250 60 Days
500 90 Days
1000 180 Days
Top SIFY competitors-

 Bharti Airtel, New Delhi India

 MTNL New Delhi, India

 VSNL Mumbai, India

Some partners of SIFY-

 CISCO SYSTEMS

 VERISIGN

 ASIA NETCOM

 GLOBAL CROSSING

 IRCTC
Awards won by SIFY-

 SIFY Becomes First Indian Company to be Certified ISO 9001: 2000

 SIFY’s corporate site (www.sifycrop.com) wins the golden web award for the
year 2000.

 The Golden Mouse Award for Web Evangelist 2000 goes to R. Ramaraj, Former
CEO and Managing Director.

 SIFY (satyam info way) bags Techies award 2000 for the best ISP.

 SIFY wins the golden web award for the year 2001 for the website
www.India.ford.com
OBJECTIVES OF STUDY

To know the brand awareness of SIFY

To know the reasons of closure of SIFY Cafes

To find out customer preference towards SIFY

To find out the possible solutions of closure of SIFY Cafes

To compare SIFY services with other café’s services


RESEARCH METHODOLOGY

• Primary research
• Secondary research

• Primary research: For collecting Primary Data, I prepared a Questionnaire and


get it filled by people.

• Secondary Research: For collecting Secondary Data (Data originally collected to


address a problem other than the one that require the manager’s attention at the
moment), I refer many Websites.

Total Sample size - 100

Defining the research problem

A researcher must find the problem and formulate it to so that it becomes susceptible to
research. Like a medical doctor, a researcher must examine all the symptoms( observed
by him) concerning a problem before he diagnose correctly.

Research Approach

The research approach for the purpose was secondary research to collect the information
on the subject.
Research Design

In this project we use exploratory research design and for the data collection fill up the
questionnaire from companies going for their website promotion, survey of the market.

Sampling plan

Sampling unit- Different cyber cafes of Lucknow

Sampling technique- Simple random technique

Sampling area- Lucknow

Sample size- 100

Data collection method

After research problem we have identified and decided which type of research has to be
gone. Now we have to organize a field survey to collect the data.

Types of data

Primary data-All information of sampling unit was gathered personally using


questionnaire.

Secondary data- used the reference of various Internet sites of yellow pages for the
address of the respondents and few magazines and books.

Research Instruments

A structured Non-disguised questionnaire was developed as a research instrument.


FEEDBACK
5.Where do you reside?
A) Gomti Nagar(28) B) Hazaratganj(28)
C) Indira Nagar(32) D) Any other(12)

6.Do you have your own PC at home with Internet connection?


A) Yes(30) B) No(70)

7.Do you visit Cyber cafés?


A) Yes(100) B) No(0)

8.How often do you visit cafes?


A) Once daily(37) B) Twice daily(8)
C) Weekly(43) D) Monthly(12)

9.Which cyber cafes do you prefer?


A) SIFY-Iway(56) B) Reliance World(10)
C) Tata(0) D) Local Café(34)

10. Why do you prefer it?


A) Easily availability(45) B) Speed(25)
C) Brand(30) D) Any other(0)

11. What do you like in SIFY cafes?


A) High Speed(52) B) Privacy(21)
C) Ambiance(27) D) Any other(0)

12.Which part do you think SIFY needs to improve?


A) Rate(63) B) Login problem(9)
C) Registration Problem(15) D) Speed(13)

13. What are the VAS Products of SIFY?


A) Railway ticket Facility(20) B) Bus Ticketing(4)
C) On line Education(13) D) Online Bill
Payment(6)
E) All of the above(57)
14.On a scale of 1 to 5 how do you rate the services provided by SIFY Iway and other
Cyber cafes.
(1-Very good, 2- Good, 3- Satisfactory, 4- Bad, 5- Very Bad)

Parameter SIFY I-way Other Cafes Comment


s
Browsing Speed 1(40),2(16),3(22),4(16),5(6 1(24),2(20),3(20),4(15),5(21
) )
Ambience 1(54),2(11),3(19),4(14),5(2 1(31),2(34),3(10),4(16),5(9)
)
Privacy/Securit 1(50),2(25),3(14),4(11),5(0 1(28),2(14),3(22),4(24),5(12
y ) )
Value for 1(48),2(8),3(31),4(6),5(7) 1(40),2(30),3(15),4(6),5(9)
money
Assistance by 1(38),2(19),3(36),4(4),5(3) 1(35),2(12),3(20),4(13),5(20
café host )
Others
RESULTS / ANALYSIS OF SURVEY AND OBSERVATION

The following are analysis obtained after scrutinizing the feedback from customers.

5.Where do you reside?


A) Gomti Nagar(28) B) Hazaratganj(28)
C) Indira Nagar(32) D) Any other(12)

35

30

25

20

15

10

0
Gomti Nagar Hazaratganj Indira Nagar Any Other

Series1
Series2 28 28 32 12
Residence

Out of 100 respondent majority of respondent were from Indira Nagar and rest
respondent were from Gomti Nagar, Hazaratganj And other places of Lucknow.
6.Do you have your own PC at home with Internet connection?
A) Yes(30) B) No(70)

70

60

50

40

30

20

10

0
Yes No

Series1 30 70
PC at Home

Out of 100 respondent 70% respondent have their own PC at home and rest
30%respondent don’t have own PC.
7.Do you visit Cyber cafés?
A) Yes (100) B) No (0)

100
90
80
70
60
50
40
30
20
10
0
Yes No
Series1 100 0
Do you visit cafes?

All 100 respondents are visitor to Cyber cafes.


8.How often do you visit cafes?
A) Once daily(37) B) Twice daily(8)
C) Weekly(43) D) Monthly(12)

45

40

35

30

25

20

15

10

0
Once Daily Twice Daily Weekly Monthly

Series1
Series2 37 8 43 12
How often do you visit cafe?

Out of 100 respondent majority of respondent (43%) say that they visit cyber café
weekly, and rest visit to café once daily, monthly or twice daily.
9.Which cyber cafes do you prefer?
A) SIFY-Iway(56) B) Reliance World(10)
C) Tata(0) D) Local Café(34)

60

50

40

30

20

10

0
Reliance
SIFY I-way Tata Local Café
World
Series1
Series2 56 10 0 34
Which cafe do you prefer?

After doing this research I came to know that 56%respondent prefer SIFY I-way and rest
of respondent visit either Reliance world or local cafes.
10. Why do you prefer it?
A) Easily availability(45) B) Speed(25)
C) Brand(30) D) Any other(0)

45

40

35

30

25

20

15

10

0
Easily Availab ility Speed Brand Any Other

Series1 45 25 30 0

45% respondent say because of easily availability they visit their preferred cafes,25 %
prefer because of high speed and rest respondent visit because of Brand name.
11. What do you like in SIFY cafes?
A) High Speed(52) B) Privacy(21)
C) Ambiance(27) D) Any other(0)

60

50

40

30

20

10

0
High Speed Privacy Amb iance Any Other

Series1 52 21 27 0
What do you like in SIFY cafe?

Because of High speed of SIFY cafes majority of respondent (52)visit SIFY and rest of
respondent like Privacy and Ambiance in SIFY.
12.Which part do you think SIFY needs to improve?
A) Rate(63) B) Login problem(9)
C) Registration Problem(15) D) Speed(13)

70

60

50

40

30

20

10

0
Registration
Rate Login Prob lem Speed
prob lem

Series1 63 9 15 13
SIFY needs to improve

63% respondent think that Charge of net accessing in SIFY cafes is very high and SIFY
should reduce their rates, 9% respondent face login problem and they think this problem
should be finish, 15% respondent say SIFY should finish Registration problem and
according to rest 13% respondent present speed of net is not enough and speed should be
more faster.
13. What are the VAS Products of SIFY?
A) Railway ticket Facility(20) B) Bus Ticketing(4)
C) On line Education(13) D) Online Bill
Payment(6)
E) All of the above(57)

60

50

40

30

20

10

0
Railway Online Online Bill All of the
Bus Ticketing
Ticket Facility Education Payment ab ove

Series1 20 4 13 6 57

Respondent were very much aware about the VAS (Value Added Services) of SIFY. Out
of 100 respondent 20% respondent know only Railway ticketing facility is available at
SIFY cafes, 4% respondent know about bus Ticketing, 13% respondent aware about
online education, 6% respondent know about online bill payment and 57% say these all
facilities are provided by SIFY cafes.
14.On a scale of 1 to 5 how do you rate the services provided by SIFY Iway and other
Cyber cafes.
(1-Very good, 2- Good, 3- Satisfactory, 4- Bad, 5- Very Bad)

Parameter SIFY I-way Other Cafes Comment


s
Browsing Speed 1(40),2(16),3(22),4(16),5(6 1(24),2(20),3(20),4(15),5(21
) )
Ambience 1(54),2(11),3(19),4(14),5(2 1(31),2(34),3(10),4(16),5(9)
)
Privacy/Securit 1(50),2(25),3(14),4(11),5(0 1(28),2(14),3(22),4(24),5(12
y ) )
Value for 1(48),2(8),3(31),4(6),5(7) 1(40),2(30),3(15),4(6),5(9)
money
Assistance by 1(38),2(19),3(36),4(4),5(3) 1(35),2(12),3(20),4(13),5(20
café host )
Others

Rating by customers

Other
38%

SIFY
62%
According to survey 62% respondent has been rated “Very good” to services provided by
SIFY and 38% respondent think service provided by other cafes is better than SIFY.

FINDINGS

 With my research in Lucknow, I came to know large no. Of people are very much
aware about SIFY cafes and they prefer to visit SIFY cafes.

 Customers are tending towards Easily availability of cafes, rate of net accessing,
speed and brand.

 VAS products of SIFY make SIFY different from other cafes because no other
café provides these types of services.

 Most of the customers are not satisfied with the rate of SIFY cafes. They think
that rate of SIFY cafes are too high in comparison of other cafes.

 Large number of customers thinks SIFY provides fastest net speed among all
cafes.

 Sometimes Customers face technical problem while accessing net.

 Some customers think coupon system in SIFY cafes is little bit complicated.

 If we compare SIFY cafes with other cafes, SIFY is better in field of Speed,
Ambiance and Privacy. But in other fields like –Rate, Assistance by café host
other cafes are better than SIFY.
CONCLUSION

After completing the entire project on “Survey And Revival Of Closed Cafes” I came to
Know about reasons of closure of SIFY cafes, awareness of SIFY cafes among people
and which parts of SIFY need to improve. According to survey majority of respondents
are well aware about SIFY, they are also well known about the VAS provided by SIFY.
But due to some problem in SIFY services large no. Of customers are not satisfied to
SIFY.Net surfing rate of SIFY cafes is high in comparison of other cafes, SIFY users also
face technical or login problems. Customers want improvements in these areas of SIFY.
They also told their expectations from SIFY. so that customers will be happy and closed
cafes can revive.

Apart from that, I was lucky to have an opportunity to learn the various functions of the
sections of the Marketing department. Overall, it was an enriching and learning
experience to work on this project.
SUGGESTIONS/ RECOMMENDATIONS

 Most of the customers says that rate of SIFY cafes are very high. In other cafes Rate
of surfing net is 10 to 15 Rs./hour but in SIFY cafes this rate is 15 to 20 Rs. So customers
says SIFY should reduce net accessing rate So that SIFY will get more customers. So my
research says SIFY should reduce net accessing rate.

 Some customers also don’t like coupon system of SIFY cafes. It is very complicated.
Like other cafes SIFY should also provide system of without coupon net access. Because
if any customer want to access net for ½ an hour only and if owner has only 1 hour
coupon customer will not be able to access the net. So SIFY should think about it.

 Some customers face technical problem like-login problem. So SIFY should also
concentrate on it. SIFY should make registration process little bit easy because to open
new or reopen café registration process is too complex. And to open a new account in
SIFY takes more time than other cafes. So SIFY should try to solve this problem.

 According to some customers speed should be more faster. So SIFY can work on it.

 CRM (Customer Relationship management) plays very important role in any business/
market. Café host should be customer friendly. And SIFY tries to make good and long
term relationship with customers.

 My project title is “Survey and revival of closed cafes”. So by working on these


suggestions we can stop cafes to be close. And those cafes, which have been closed, can
also be reopen by concerning on these suggestions.
BIBLOGRAPHY

www.sifycorp.com

www.google.com

www.wikipedia.com

Wholehearted response of customers


QUESTIONNAIRE

Café/I way Name-…………………………

Area-……………………..

1.Name:……………………… Age:……….

2. Sex: M /F

3. Education: SSLC HSC Graduate PG Others

4. Occupation
A) Service B) Business
C) Student D) Any other

5.Where do you reside?


A) Gomti Nagar B) Hazaratganj
C) Indira Nagar D) Any other

6.Do you have your own PC at home with Internet connection?


A) Yes B) No

7.Do you visit Cyber cafés?


A) Yes B) No

8.How often do you visit cafes?


A) Once daily B) Twice daily
C) Weekly D) Monthly

9.Which cyber cafes do you prefer?


A) SIFY-Iway B) Reliance World
C) Tata D) Local Cafe

10. Why do you prefer it?


A) Easily availability B) Speed
C) Brand D) Any other
11. What do you like in SIFY cafes?
A) High Speed B) Privacy
C) Ambiance D) Any other

12.Which part do you think SIFY needs to improve?

A) Rate B) Login problem


C) Registration Problem D) Speed

13. What are the VAS Products of SIFY?


A) Railway ticket Facility B) Bus Ticketing
C) On line Education D) Online Bill
Payment
E) All of the above

14.On a scale of 1 to 5 how do you rate the services provided by SIFY Iway and other
Cyber cafes.
(1-Very good, 2- Good, 3- Satisfactory, 4- Bad, 5- Very Bad)

Parameter SIFY I-way Other Cafes Comments


Browsing Speed
Ambience
Privacy/Security
Value for money
Assistance by café
host
Others

15.ANY SUGGESTIONS YOU WANT TO GIVE TO SERVE YOU


BETTER________________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
_.

(Signature)
.