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open posture aggressive

Reading sympathetic gestures harsh tone of voice

body language careful use of personal

‘set’ mouth
relaxed warm tone of voice
warmth hostility
staring eyes
‘crinkled ‘ eyes shown by shown by

expansive gestures invading personal space

Signals closed/slumped posture

talking loudly/quickly

talking little/very quietly

ignoring responses control & submissiveness
domination shown by
shown by allowing interruptions
interrupting, loud voice
meek tone of voice
‘controlling’ tone of voice constant agreement
stern expression downcast eyes
‘stabbing’ fingers and other ‘handwashing’ and other
forceful gestures nervous gestures
Chart adapted from
‘A Guide to Asking Questions’ invading personal allowing personal space
published by BACIE space to be invaded