Trusted

Informative

Targeted

Entertaining

Contemporary

sales, from the right readers. Call Centre Europe, first Call Centre Europe is not published 12 years ago, has an a learned journal or a trade enviable reputation among publication. It is a specialist senior executives in UK call centres, earned through its lively magazine with the approachable and easy-to-read editorial mix. style and modern design of a Topics range from advice on mass-circulation consumer title. advanced technology to lightIt is matched by a free web hearted anecdotes, from exclusive salary surveys to prize site, www.call-centre-europe.com, which contains the entire competitions. We carry content of the current issue and extensive picture features an archive of at least the last covering the major telethons, dozen issues – making it a such as Comic Relief and valuable research resource. Children in Need. Recipients of Call Centre And late deadlines mean that Europe read the Call Centre magazine not only Europe is first with because they the breaking stories. should, but because In addition, Call they want to. Centre Europe Magazines that fail covers, and attends, all the major events, Call Centre Europe is a member of to deliver do not including exhibitions the Audit Bureau of Circulations last; Call Centre Europe was and conferences launched 12 years ago. (with additional distribution). I am proud of our success, Our editorial team – aware proud to be part of an that running a call centre is a enterprise that continues to demanding job – strives to aid deliver, to our readers and to readers to reach their goal: our advertisers. achieve more tomorrow than Find out more on the they did today. following pages. It is this approach that has And if you would like to add made Call Centre Europe a colleagues or clients to our “must read” – and has attracted circulation list, please contact a legion of regular advertising Jenni Staines (see right). clients (see the testimonials on We look forward to hearing these pages), confident that from you. they gain exposure to, and Kind regards,

What they say about Call Centre Europe
“Retell has for the past five years chosen Call Centre Europe magazine as the only medium to advertise to call and contact centre personnel. It offers a wide range of interesting and easily readable articles, making it ideal for our target audience. The friendly and helpful approach of their staff has made it easy for us to make CCE our call centre magazine of choice.” Steve Cobley, Head of Business Development, Retell

Your contacts
Editor Paul Liptrot editor@call-centre-europe.com Advertisement sales Kathy Moynihan advertising@call-centre-europe.com Assistant Jenni Staines jenni@call-centre-europe.com Call Centre Europe is published by Stanworth Communications P Box 220 .O. Walton-on-Thames Surrey KT12 1YQ UK

Tel:

01932 254400
Fax: 01932 240294 www.call-centre-europe.com
ISSN 1357-4868 © 2007 Stanworth Communications

Paul Liptrot Editor P No voicemail here! When you call us, on 01932 254400, you’ll .S. be straight through to someone who can help – I insist on it.
revised: January 2007

Who reads Call Centre Europe
Call Centre Europe has a UK circulation in these job categories.
Job title Per cent MD/CEO/Owner 9.2% Director 17.0% Manager (other) 8.4% Call Centre Manager 16.0% Customer Service Manager 17.2% Telemarketing Manager 3.4% Sales/Marketing Manager 8.1% Helpdesk Manager 2.1% IT/Comms Manager 8.9% Training Manager 5.1% Personnel Manager 2.8% Consultant 1.8% Key

What they say about Call Centre Europe
“A very readable publication that we see in all our customers’ offices on visits. Good feedback received to adverts placed.” Joanne Hatherley, Sales and Marketing, Ultra Communications “Call Centre Europe is an informative source for the latest industry news. The articles cover a wide range of current topics embracing all aspects of the call centre industry and we have found it to be an effective medium for promoting our services." Rajiv Dey, Senior Vice President and Head of Business Development, NIIT Smartserve

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The circulation of Call Centre Europe now approaches 10,000 decision-makers across the UK, including distribution at major events. And an internal survey shows that an average of seven people read each copy. Call Centre Europe readers include:
AA • Abbey • ADT • Alliance & Leicester • Argos • Autoglass • Avaya • Axa PPP Healthcare • B & Q • Barclays • Birmingham Midshires • British Airways • British Gas • British Telecom • Burnley College • BSkyB • BUPA • Cable & Wireless • Cambridgeshire Police • Camelot Group • Capital One • Commercial Vehicle Direct • Coors Brewers • Co-operative Insurance Society • CPP Group • DAS Services • Dacorum Borough Council • Devon & Cornwall Constabulary • Dun & Bradstreet • Domestic & General • DVLA • EDS • EDF Energy • Elephant.co.uk • Europ Assistance • Express Gifts • Falkirk Council • Family Investments • First Choice • First Direct • Freedom Finance • Friends Provident • Fujitsu • Fusion Contact Centre • Gold Medal Travel • Groupama Insurance • Halifax • Hargreaves Lansdown • Hastings Direct • Hays Contact Centres • Hewlett Packard • Hillarys Blinds • Homebase • HSBC • ICI • Indesit • Inkfish Call Centres • International Telecoms Equipment • JobCentrePlus • John Lewis • J P Morgan Chase • Kia Motors • Kingston Communications Contact Centres • Kleeneze • Legal & General • Lex Transfleet • Lincolnshire Police • Lloyds TSB • Loans.co.uk • London Boroughs of: Croydon; Ealing; Lambeth; Lewisham; Merton and Newham • Loop Customer Management • Marks & Spencer • Merchants • Mersey Partnership • Mid Devon Council • MM Teleperformance • Montpellier Group • Mortgage Express • My Travel • N Power • National Grid Transco • Newcastle City Council • NFU Mutual • NHS Direct • Nice CTI Systems • Nimans • Northern Rock • Norwich Union • O2 • Ocean Finance • One Tel • Peoples Choice • Pitney Bowes • Plantronics • Postcode Anywhere • Prime Focus • Prompt Telemarketing • QVC • Quintessential Hotels • RAC • RBS Insurance • Rentokil • Reuters • RNID • Royal Bank of Scotland • Royal & SunAlliance • Sainsburys Bank • Securicare Medical • Sefton Council • Sharing the Caring • Siemens Communications • Singer & Partners • Sitel • Sony UK • Spicers • Standard Life Assurance • State Telecoms • Steria UK • Surrey Heath Borough Council • Suttons • Telecom Applications • Telecom Service Centres • Telemarketing Co Ltd • Teleresources • NTL Telewest • Tesco • Thames Water • The Telegraph • Tiscali • T-Mobile • Travelscope Holidays • Travelodge • Travelsphere • UBS • UCI UK • UNAT • US Airways • VFB Holidays • VWR Merck • Virgin Holidays • Wales Council for Voluntary Action • Welcome Contact Centre • Wescot Credit Services • Western Provident Assoc • Widewell Communications • Wincanton • Woolworths • Workforce Recruitment • Wrexham Borough Council • Wunderman • Xceed Contact Centre • Zurich Financial Services

Your contacts
Editor Paul Liptrot editor@call-centre-europe.com Advertisement sales Kathy Moynihan advertising@call-centre-europe.com Assistant Jenni Staines jenni@call-centre-europe.com Call Centre Europe is published by Stanworth Communications P Box 220 .O. Walton-on-Thames Surrey KT12 1YQ UK

Tel:

01932 254400
Fax: 01932 240294 www.call-centre-europe.com
ISSN 1357-4868 © 2007 Stanworth Communications

Draft features list 2007
IN EVERY ISSUE:
Latest products and services Free offers Free prize competition Latest news Training The Things They Say... (readers' anecdotes) Case Studies

What they say about Call Centre Europe
Issue 72 July Headsets Call Centre Expo preview CRM software “We recently advertised our easyto-use reporting software, Optymyse RT. Over 60 readers logged on to our demonstration site and we have received several reader enquiries that we are now talking to.” Stephen Pace, SJS Solutions “We have been advertising in Call Centre Europe for a couple of years and have had good response due to the magazine reaching our target aufience. Also, the staff are always eager to help and most accommodating.” Peter Connell, TMS telemarketing software

Issue 69 February Motivation Speech recognition Voice & data recording

Issue 73 September Predictive diallers Call Centre Association convention preview

Issue 70 Incentives Voice over IP Headsets

March

Issue 74 November Quality monitoring Locations Pay and benefits in call centres Children in Need picture special (part one)

Your contacts
Editor Paul Liptrot editor@call-centre-europe.com

Issue 71 May Outsourcing Locations Picture special: Red Nose Day Telephone systems

Issue 75

December/January

Advertisement sales Kathy Moynihan advertising@call-centre-europe.com Assistant Jenni Staines jenni@call-centre-europe.com Call Centre Europe is published by Stanworth Communications P Box 220 .O. Walton-on-Thames Surrey KT12 1YQ UK

Staff retention Children in Need picture special (part two)

PLEASE NOTE: With new products/services, etc., please do not wait for an appropriate feature – we like to brief our readers on launches and events as they happen. If you would like to sponsor a competition or profile your product/service, please contact the Editor. Apart from news, deadlines are generally six weeks before print dates. Synopses of proposed articles are welcome well before the deadlines. Please ask the Editor for technical details about submissions. All editorial material also appears on our free web site, www.call-centreeurope.com. Material from previous issues appears in the site's archive.

Tel:

01932 254400
Fax: 01932 240294 www.call-centre-europe.com
ISSN 1357-4868 © 2007 Stanworth Communications

Rate card 2007
Display Recruitment colour mono colour mono £3,570 £3,045 £3,330 £2,900 £2,310 £1,943 £1,795 £1,260 £1,470 £1,260 £1,150 £1,000 £ 998 £ 840 £ 765 £ 660 £ 998 £ 840 N/a N/a 15% premium 20% premium 10% premium eg 1st right hand; within specific editorial etc

What they say about Call Centre Europe
“Catalyst has been working with Call Centre Europe for nearly seven years during which time we have always been impressed by the quality of the features and editorial independence. It has played an important role in helping to raise our profile in the call centre marketplace.” Graeme Sherman, Director, Catalyst “With ever-increasing clutter surrounding above-the-line campaigns, Call Centre Europe remains key to our marketing strategy. The readers who contact us are generally key to our business and we are therefore extremely happy with our decision to advertise in Call Centre Europe.” Nolan Hough, Marketing Communications – Team Leader, Sennheiser UK

Double page spread Full page Half page Quarter page Strip Inside front or back cover Outside back cover Guaranteed position

Inserts

Loose/bound-in inserts: £200 per 1,000 (Based on a single A4 sheet. Other sizes/weights on request)

Web advertising

Banner top of home page £500 per month Run of site top of page £400 per month Banner bottom of home page £350 per month Run of site bottom of page £250 per month Please ask for our guide to standard sizes. Recruitment One job on web site only One job also in magazine

Your contacts
Editor Paul Liptrot editor@call-centre-europe.com Advertisement sales Kathy Moynihan advertising@call-centre-europe.com Assistant Jenni Staines jenni@call-centre-europe.com Call Centre Europe is published by Stanworth Communications P Box 220 .O. Walton-on-Thames Surrey KT12 1YQ UK

£250 per month £100 per month

Mailing list rental

£149 per 1,000 records from the standard list £199 per 1,000 for a bespoke list plus a flat fee of £35 per order. Both are for one-time use. Mailing lists contain seed names for security purposes. There is no minimum order quantity. We do not supply email addresses or telephone or fax numbers.

Advertisement dimensions (height x width x mm):
Double page spread Full page Half page (horizontal) Half page (vertical) Quarter page bleed 303mm x 426mm 303mm x 216mm trim 297mm x 420 mm 297mm x 210mm type area 270mm x 190mm 133mm x 190mm 288mm x 90mm 133mm x 90mm

Tel:

01932 254400
Fax: 01932 240294 www.call-centre-europe.com
ISSN 1357-4868 © 2007 Stanworth Communications