Kochi Trivandrum Consent Order Operation Cheklist - Status as on 07/06/

Sl No Item /Task Status

Office -Kochi

Power,Sitting arrangement and other basic facilities are available. Telephone lines(airtel) will be active by 12.06.12 Trivandrum back office operations will be done from Kochi. The Trivandrum order forms collected will be couriered on daily basis to Kochi. Hence for this project back end operations will be fully done from Timeshouse Kochi office.

Office-Trivandrum

Order Form

Design Will be ready by 07.06.12

Leave Behind Welcome Kit-Envelope,Free Supply Coupon,Classified Vouchers,Lucky Draw Coupon Set Handing Over Order Books & Leave Behind to Agents & PSRs

Design will be ready by 08.06.12

5 6

Under Development Will commence from 11th June'12 "Prompt Services" will provide full manpower by 13.06.2012 5 Data entry operators at Chittur Road (KochI) 4 data entry operators at Chittur Road (Trvndrm) 2 persons for reader inbound calls at "Prompt Services" office (Kochi) "Gigabytes" will provide 20 PCs . Airtel & Tatatele will provide Internet by 13.06.2012

1.1 -Data Entry Operators

1.2- Data Entry & Telecaaling Hardware 1.3 -Data Entry Software & Process

Discussed with Chinmoy. Diwakar will provide training on 13,14th June'12 Prompt Services will provide full manpower by 13.06.2012 2.1- Outbound Telecalling -Personnel 5 telecallers at Chittur Road (Kochi) 4 telecallers at Chittur Road (Trvndrm) 2.2- Outbound Telecalling -Hardware Telephone will be provided by Airtel and PCs by "Gigabytes".

2.3- Outbound Telecalling Software & Discussed with Chinmoy. Process Diwakar will provide training on 13,14th June'12 3.1-Inbound Customer CallsPersonnel,Hardware 3.2- Inbound Customer Calls Software & Process The activity will be done at Prompt Service's premises as it requires PRI facility (Hunting Lines) Discussed with Chinmoy.Diwakar will provide training on 13,14th June'12

8 9 10 11 12 13

Target setting Training by MB to Sales Organizer Identifying PSRs attached to each agent SAP Registration of PSR,Agent,SO Collecting Address & Order Form Couriering Welcome Kit to verified address

Target setting will be finalized by 9th June'12. 11th June'12 11th June'12-13th June'12 Will commence from 11th June'12 Will commence from 15th June'12 Will commence from 16th June'12

Appendix: Data Operators Requirement Planning Kochi No of Copies No of Order/Operator/day No of Order/day No of Operators 30000 200 750 5

Infrastructure for back end operations No of Operators for Kochi & TvmData Entry No of Telecallers for Kochi & TvmOutbound Calls No of Telecallers for Kochi & TvmInbound Calls Total Manpower Total Telephone Reqd Total PCs reqd

9 9 2 20 11 20

er Operation Cheklist - Status as on 07/06/12

Due Date Next Step Data entry and telecalling for Kochi will be done from Chittur Road Timeshouse Office,Kochi. Matrubhumi will aasign one person in Kochi to head & supervise this operation Data entry and telecalling for Trivandrum area also will be done from Chittur Road Timeshouse Office,Kochi 15,000 forms to Kochi & 10,000 to Tvm by 11/06. Rest to be delivered before 13th June'12 15,000 forms to Kochi & 10,000 to Tvm by 11/06. Rest to be delivered before 13th June'12 15.06.2012 14.06.2012 Data entry for Kochi & Tvm will be done at Kochi Chittur Road office.The order form of Trivandrum area will be couriered to Kochi on daily basis Total 9 Pcs required for data entry operations of Kochi & tvm. 9 PCs for telecaller. 1 for supervisor from Matrubhumi. 1 stand by

12.06.12

Printing will start on 8th June'12 at Bangalore. (B&C arrangement at Kochi needs more time - 10 days) Printing will start on 9th June'12 at Bangalore.

13.06.2012

13.06.2012

14.06.2012 Tele-calling for Kochi & Tvm will be done at Kochi Chittur Road office. Total 9 Pcs required for out bound calls of Kochi & tvm.Total 9 telephone lines required.

13.06.2012

13.06.2012 13th & 14th June'12 13.06.2012 13th & 14th June'12

2 tele-agents required.2 PCs required will be provided by Prompt Services

09.06.2012 11.06.2012 14.06.2012 14.06.2012 15.06.2012

Target figs should be atleast 10% more than 30,000 at Kochi and 20,000 at Tvm. TOI-MB Joint Session Matrubhumi will provide PSR details After MB communicates to agents

Trivandrum No of Copies No of Order/Operator/day No of Order/day No of Operators 20000 200 600 4