Professional Documents
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Team Members Andrew Gillespie, Bhavana Gupta, John Horstman, Tongbo Huang, Jared Pryor Final Presentation
Project Overview
What is the CAMPUS CARBON CALCULATOR? (CCC) measures campus emissions The Campus Carbon Calculator
and can be used to help create a climate action plan, analyzing viable long-term strategies to reduce a campuss carbon footprint: Provided as a free resource as a part of CACP's Campus Climate Action Toolkit. Currently in use at more than 1200 campuses across the country, the calculator is designed to be compatible with any type of school from a technical community college to a 4-year university. The Calculator is also the tool of record for most of the 600 signatories to the American Colleges and University Presidents Climate Commitment, a voluntary agreement to move toward campus climate neutrality.
The CAMPUS CARBON CALCULATOR tool takes the form of a Macro-enabled Excel spreadsheet:
The CAMPUS CARBON CALCULATOR tool takes the form of a Macro-enabled Excel spreadsheet:
The CAMPUS CARBON CALCULATOR tool takes the form of a Macro-enabled Excel spreadsheet:
The CAMPUS CARBON CALCULATOR tool takes the form of a Macro-enabled Excel spreadsheet:
Contextual Design:
Consolidation led to potential design ideas. It was good that we didnt decide to do every single model, but chose to only create the models which were a good fit for our project and for the CIs that we had performed. The CD process required more time and effort than our group initially anticipated in order to reach a consensus that everyone was comfortable with. Creating models from the data of the CIs we conducted early on provided us with a blueprint of what to do and of what not to do for our subsequent CIs. Consolidation revealed a large number of breakdowns directly related to the CCC tool.
Personas:
The Persona roles we developed were obvious after looking at the consolidated flow model. Our stakeholders expressed excitement about the idea of creating good representations of the typical users of the Campus Carbon Calculator. Persona 1: Gladys, FMS Supervisor Persona 2: Arturo, Data Entry Worker & Grad Student
Think-Alouds:
Decided to perform a Think-Aloud on our current tool in order to collect more data for our design solutions. Found some breakdowns that didn't come up in CIs. Identified problems that didnt come up in CIs: Enabled us to watch how long it can take a user to scroll through the tabs and columns, even when the user is familiar with the data to enter Observed how frequently users have to zoom in & out The vastness of the CCC Tool created long search times for particular goals
CogTool (KLM):
Built models of the tasks evaluated in the think-alouds. This was the fastest method we performed all semester. It only took about 2-3 hours to build the models & calculate the estimated task completion time. There was much less overhead involved since we didn't have to hunt down volunteer test subjects or work around their schedules. Models provided quantitative measures of performance times.
Design Solutions
Design solution:
Collapsible columns that hide unnecessary columns. Displaying columns that are useful for the user and hiding other columns that aren't.
Rationale:
The user has to do a lot of horizontal scrolling within each tab
Evidence: Consolidated Flow Model, UARs from think-alouds, CogTool models
Design solution:
Improved navigation between spreadsheet sections A drop down menu would suffice in letting the user see all the different tab options. The sidebar frame design that shows the tab options vertically, perhaps collapsible categories would work.
Rationale:
User cant remember all of the available tabs, and it takes a long time to scroll among them. In the tabbing, the graphical output data is given the same hierarchical status as the input spreadsheet fields.
Evidence : Consolidated Flow Model
Design solution:
System remembers the zoom percent last entered by the user and keeps it until user changes it. Find a heuristic or research about optimal zoom levels and use that to set the default zoom.
Rationale:
User is always zooming in and zooming out.
Evidence: UARs from think-alouds
Design solution:
Add a conversion feature, perhaps a warning or label to remind the user to add in the correct conversion Allow the user to choose the units when inputting data or when displaying output data.
Rationale:
Input & output units arent always consistent with what the user expects.
Evidence: UARs for think-alouds, Consolidated Flow Model, Consolidated Cultural Model.
Design solution:
Add a place to record assumptions within the system, such as an additional spreadsheet tab (that is unless it's redesigned without tabs).
Rationale:
Need to write assumptions / procedures when filling out the form in a separate document than the main CACP Carbon Calculator.
Evidence: Consolidated Sequence Model, Consolidated Flow Model
Design solution:
Give the tabs/sections better names for example, change the name of G_TotalEmissions" to "Graph_TotalEmissions or Graph: Total Carbon Emissions.
Rationale:
Tab (section) names arent clear.
Evidence: UARs from think-alouds
Design solution:
Better facilities for user support Online forum that connects CCC users, and gives them a chance to ask questions and receive answers from the community (would be nice if the site could be monitored by the Clean Air Cool Planet organization). Include a directory of common or experienced users of the spreadsheet that are available to contact. Certain sections of the User Guide pdf could link directly to specific threads within the Community Forum so that a confused User could receive a larger range of related advice whenever they encounter problems Add direct links from the CACP Spreadsheet to the appropriate section in the User Guide (Add bookmarks to the User Guide, add an index).
Rationale:
Users have trouble finding an easy way to get help for their questions
Evidence: Consolidated Flow Model.
Design solution:
Add a reference section to the user guide containing general guidelines for estimating data. Reference material for estimate guidelines can be collected from previous CACP tool users.
Rationale:
The user has to perform a lot of estimation on the data that he/she has collected.
Evidence: Consolidated Flow Model
Design solution:
Add a reference section in the user guide to explain the data entry cells that users commonly find confusing.
Rationale:
The user guide does not include guide to direct data to appropriate cell.
Evidence: UARs from think-alouds/Consolidated Flow Model
Conclusions
Choose your CI models effectively. For our group, physical models provided very little value, so we didn't spend time building them. This freed up more time to spend on critical models (flow, cultural, sequence).
Conclusions
Allocate plenty of time for consolidation and visioning. Consolidation ended up taking us about 3 times as long as we expected. Consolidation meetings were eating into our remaining schedule. There was a lot of debate about how the models should be consolidated.
Conclusions
Well-designed think-aloud tasks lead to better data. When reviewing the think-aloud recordings, we found ourselves questioning whether or not our task details were too specific.
Conclusions
Over communicate with your test subjects. There's no such thing as scheduling too far in advance. Make absolutely sure you're speaking with the right person. Call or email to confirm your upcoming meetings. Line up extra test subjects if possible.
Questions??
Appendix
Persona: Gladys
Having been at Penn State for 5.5 years, she extends the same enthusiasm for environment in her workplace. She has great relationships with her co-workers and they all enjoy the challenge of making Penn State carbon neutral and getting more a lil more budget from the college board. Her office is in the basement of the Facilities building and this is her only complain with the workplace. She cannot keep plants in her office, as there is no sunlight in the basement. She uses the CACP tool because it is free and some of her colleagues at other colleges recommended it. Every year, it is her job to present he final carbon print report to the college board. Arturo was hired by Gladys to work on the CACP and for the more hands-on work of the tool. Also, she does not like working with Excel sheets and would rather collect data and supervise Arturo.
Personas: Arturo
Arthuro is a grad student at Penn State in Civil & Environmental Engg. Dept. He is 24 and did his undergrad in Civil Engineering from Georgia Tech. He is fascinated by bridges and that was one of the reasons he decided to study in proximity to Pittsburgh. Arthuro took up the part time job with Gladys to earn some extra money. He has been working on it since Aug 2010 and is now confident about using it. He finds it hard to take out time for the tool consistently every week since his classes started, and he is worried Gladys may not be happy about that.
CogTool (KLM):
CogTool (KLM):
CogTool (KLM):
CogTool (KLM):