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On the Job Training Report

29 May 2012 With Le Passage To India With a special focus on Inbound Tourism LPTI

Submitted To: Prof. S. P. Bansal Director IVS, MTA, H. P. University

Submitted By: Naveen Verma MTA 4th Sam Exam No: 1579 Roll No: 443 2012 Institute of Vocational (Tourism) Studies Masters of Tourism Administration Himachal Pradesh University Summer hill, Shimla- 171005

ACKNOWLEDGEMENT I take this opportunity to express my deepest gratitude to those who have generously helped me in providing the valuable knowledge and expertise during my training. I would like to add a few heartfelt words for the people who were part of this training in numerous ways, people who gave unending support right from the stage the training was started. I acknowledge my sincere debt to all of them. I am highly thankful Prof. Dr. S.P. Bansal, Director, Institute of Vocational Tourism Studies, H.P. University, Summer Hill Shimla for his valuable support and guidance. My special thanks go to Dr. Chander Mohan Parsheera, & Dr. Sushma Rewal Chugh for their personal attention, valuable advice and providing constant guidance which has been indispensable in bringing about a successful completion of the training. I am thankful to Mr. Ripan Dhawan, Joint Managing Director, Le Passage To India (UK, INDI & Maharajas Express - Head) for having faith and confidence in me allowing me to undergo six months training programme of their company. How can I forget to mention Mr. Lokesh Bagga (GM and grand senior MTA first Batch) with whose reference I was introduced in this company. I am grateful to Mr. Anuj Negi (Market Head UK and my immediate reporting manager) for his thorough guidance & support right from first day of the training. I shall also like to specially thank my other colleagues, Mr. Amithabh Goswami, Mr. Md. Kaushar, Mr. Gaurav Rai, Mr. Ankit and Mr. Rajiv for giving me the required guidance & helping me in overcoming challenges faced during the Training. I am indebted to Mr. Antriksh Dhulia, my colleague who was most supportive and calm in advising and addressing my queries regarding all aspects of the business. Under his supervision, I was able to learn Travel Assist (operation software) within the first two months of my training. I would like to thank Dr. Jaswinder Sharma & all the staff members of Institute of Vocational Studies without the active support of them it would not have been possible to see through the end of the project. Last but not the least; I cannot forget to mention the patience and belief of my family and friends. They gave me unconditional support that I needed the most at the hardest of times. Naveen Verma MTA 4th Sem.

Contents Serial No. Particulars Page No.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 17 18 19 20 21 22

Acknowledgement Introduction to Internship History behind Internship Programme Objectives of Internship Programme Job profile My Experience Company Profile Le Passage To India Divisions of Le Passage TO India TUI India Go India Journeys Luxe India ICE- Integrated Conference & Event Management Indian Routes Mintcentive Dakshin Routes Shaping Lives - NGO Marquee Events India Travel Tips LPTI Achievements Career in LPTI About Travel Assist

i 03 04 05 07 08 11 19

25 27 29 46 51 56 62 66 67 70 71 72

Introduction Internships provide students the opportunity to apply knowledge gained through academics in real life situations. At the same time they also help students in developing and honing skills which will help them perform better at work. One problem commonly cited by employers is that many graduates do not have practical skills necessary to excel in the job market. They also feel professionalism in students is not enough. Even though there are a large number of theories on how to motivate employees and increase profits, it is apparent that education alone is not enough to prepare students for the professional world. Overcoming these weaknesses will make graduates much more effective in their careers. Through internships, students gain experience that makes them stronger. In addition to this, their work ethic increases, and they become confident in their abilities. Internships also help students learn about time management, discipline, and effective communication skills. In the business world, critical thinking is very important. Students must be able to make quick decisions which are based on logic. Internships teach students how to excel in a plethora of organizations and industries. Thus, an internship can be practically any experience that combines learning with hands-on activity. Interns for members of Congress might do clerical work for free (or for college credit) ten hours a week, while college juniors who intern for P&G are full-time, paid members of a professional team. Interns earning their graduate degrees in law or business might "train" for an employment opportunity after graduation. In other words, internships can be paid or unpaid, full- or part-time, and short- or long-term. Internships can be formal programs with lengthy application procedures or informal opportunities that you seek out. No matter what, an internship offers you the opportunity to acquire practical skills in a structured environment.

History behind Internship Programme The concept of work experience, internships or cooperative education is not a 20th century development, as many believe. The concept of learning by doing goes back to the guild system in Europe. The idea of combining work and education in America was formally initiated in 1906 by Herman Schneider at the University if Cincinati where it was referred to as cooperative education. Professor Schneider joined the University of Cincinnati in 1903 and began immediately to solicit the interest of the faculty and industrial leaders in the merits of cooperative education. Schneider was convinced of the efficacy of this concept after studying case records of Lehigh University graduates, indicating that those who showed marked engineering ability had worked while attending college.

By 1906, he had convined a reluctant faculty at the University of Cincinnati and enthusiastic industrial leaders of his plan. He initiated an engineering cooperative program on a weekly basis, whereby half the students were in the class for a week while the other half was on the job. The students exchanged positions the next week, continuing this pattern through their study. By 1920, 780 engineering students were working in 135 different firms. By 1919, the cooperative plan was adopted by the College of Business at the university. From its early beginning to today, cooperative education has become an important program in American higher education and then it was adopted by many other universities of the world.

Objectives of Internship 1. Internships will provide students the opportunity to test their interest in a particular career before permanent commitments are made. 2. Internship students will develop skills in the application of theory to practical work situations. 3. Internships will provide students the opportunity to test their aptitude for a particular career before permanent commitments are made. 4. Internship students will develop skills and techniques directly applicable to their careers. 5. Internships will aid students in adjusting from college to full-time employment. 6. Internships will provide students the opportunity to develop attitudes conducive to effective interpersonal relationships. 7. Internships will increase a student's sense of responsibility. 8. Internship students will be prepared to enter into full-time employment in their area of specialization upon graduation. 9. Internship students will acquire good work habits. 10. Internships will provide students with the opportunity to earn a salary while pursuing educational goals. 11. Internship students will develop employment records/references that will enhance employment opportunities. 12. Internships will provide students with an in-depth knowledge of the formal functional activities of a participating organization. 13. Internships will provide students the opportunity to understand informal organizational interrelationships. 14. Internship programs will enhance advancement possibilities of graduates. 15. Internship students will have higher levels of academic performances. 16. Internship programs will increase student earning potential upon graduation.

Objectives of Internship Programme

Internship program is a very important aspect of our education. Those things which we do not experience in the class rooms are being taught to us in the internship. So before going to the internship program I had few objectives which I wanted to fulfill during the program. These objectives are as follows:

Was an opportunity to test my interest in this field

To develop skills in the application of theory to practical work To increase my sense of responsibility To acquire good work habits


Organisation: Address:

Le Passage To India Le Passage To India E 29, Hau z Khas, New Delhi 16, India

Profile: Market: Designation: Email Id: Tele: Working Hours : Work Days :

Inbound Operations & Sales UK, INDI Swiss and Maharajas Express Luxury Train Executive Trainee 011 33005555 ext. 230

09:30 AM to 05:30 PM (Officially) 05 Days a week, Monday Friday

My Experience

02nd Feb12 This was the day of my interview in Le Passage To India Indias No. 1 Destination Management company. I was interviewed by Mr. Ripan Dhawan who selected me for his team. I was asked to join LPTI on 15th Feb09.

15th Feb12 to till date This was the first day of my training in this company. I was introduced to my UK team. My reporting manager was Mr. Anuj Negi. In the first week I was briefed about the company, its core markets and its operational work. For the first time I realized that we are supposed to read the files not from the starting but from the last page! In the first week I learnt how filing is done in a proper manner. Also, I learnt the importance of filing. I learnt that in LPTI a unique software called Travel Assist is used for the operations. In this particular software all the information related to the client are entered such as the accommodation, transportation and sightseeing etc. After entering all the required information a file code is generated by travel assists which is used as the reference code of file of that particular client. After that, vouchers are to be raised for the Hotels and Services for the client and the supplier. Mr. Ankit and Mr. Rajeev taught me how reservations are made in hotels through central reservation. Mr. Antriksh Dhulia taught me the operation of Travel Assist. Therefore there were quite a few things I learnt in the first week which are as follows: a) Filing in a proper manner. b) Using Travel Assist the software used at LPTI c) Making reservations through central reservation system.

During the first week I have got a rough idea about various tasks. In the coming weeks I learnt filing to perfection. I was entrusted with the responsibility of making reservations through central reservations. I worked on Travel Assist and also make Document kit/folder for clients. The voucher kit contains the following things: a) Cover Letter b) Itinerary c) Feedback forms d) Hotel Vouchers e) Transportation/Service Vouchers f) Air tickets (e- tickets) or train tickets (if any)

I interacted with various hotel reservation executives as well as sales managers while making the reservations which in turn helped me in improving my communication skills. The main hotels in which we had business were as follows; a) Delhi Hotel Crowne Plaza Surya, The Park Hotel, Radisson, Hyatt Regency, The Taj Mahal Hotel, The Leela Kempinski, Le Meridien Hotel, Oberoi Maiidens etc b) Agra: Jaypee Palace, Gateway Taj, Le Meridien, Amarvilas Oberoi etc c) Jaipur: Le Meridien, Rambagh Palace, Samode Haweli, Oberoi etc. d) Mumbai Taj Mahal Hotel, Trident Nariman Point, Grand Hyatt, J W Mariott, etc. e) Chennai Taj Connemora, Taj Corromandel, The Gateway Taj Hotel, etc.

I learnt various things among them being how to feed data in Travel Assist, issue vouchers for accommodation as well as transportation vouchers, making of Docs for the client, mailing these vouchers to the prospective person and acknowledging mails etc. I have also learned about Invoicing which is the most important part of operations as one mistake can reduce the profitability of the file or even show a file in loss. So it is highly important that the invoice is raised correctly. The invoice can be raised in any currency; mainly the invoice is being raised in Indian National Rupees (INR) or else in USD. I was given my own workstation as well as my e mail ID was made through which I used to communicate with the hoteliers, transporters, various back offices of LPTI and other associated DMCs located in various parts of company. I still remember two employee Mr. Milind Verma (AGM Jaipur LPTI) and Mr. Saif (Executive Agra LPTI) with whom I exchanged hundreds of mails in just three months. My e mail ID was By the beginning of May, I got a chance to prepare tailor made itinerary for clients as well, in the guidance of my seniors and colleagues. Usually I was handling all types of work, but I was doing much FITs of SAGA (a travel agent of UK). I used to collect payment from clients for their excursions by cash, credit card or by Traveler cheaque. All my colleagues and seniors are supportive to me and they have shown some confidence in me, which gives me strength to face all the future challenges. I have always tried to prove myself best and never let down my seniors confidence on me. During my trainee, I also got chance to work for Maharajas Express The worlds Second Luxurious Train. LPTI provide off board services to Maharajas Express and my Market Head Mr. Ripan Dhawan look for overall off- board operation of this Train. Thus I would like to say that the internship program was a fruitful experience for me as I worked under excellent performers of this trade.



About Le Passage To India: Le Passage to India is a premier travel group headquartered in New Delhi, India.

As an integrated travel group, it offer the complete range of services associated with vacationing and travel in the Indian Sub-continent. Its core focus is Leisure Travel and Destination Management.

It is an award winning travel group committed to providing quality services with immaculately planned trips that reflect its years of hands-on experience and in-depth product research & knowledge.

The Le Passage to India travel group through its Strategic Business Units and partners tour operators world-wide, caters to the travel needs of varied business segments viz, Individual Travel, Group Travel, MICE, Luxury Travel, Rail Journeys, Soft Adventure, Charter Operations, Cruise handling , Museum tours, Educational trips, and Wellness holidays. Its strategic business alliances in the South Asia region extend into the tourism friendly countries of Nepal, Bhutan and Japan.

Its Strategic Business Units, also echo the quality and consistency of our group philosophy in their client handling across the subcontinent. Its biggest strength is its people. Each of the business units prides itself in providing professional travel services.

Innovation programmes is its


tour constant

endeavour, as they weave the authentic flavour and essence of Incredible India, Nepal & Bhutan in itineraries.


LPTIs Mission

To make "Travel" a truly magical experience

LPTIs Vision

To be India's top travel company Anchored by Values Driven by Employees Strengthened by Business Partnerships

LPTIs Goal

To be India's most trusted travel company Exceed customer expectation of service A "wow" on every smile Be the employer of choice Foster partnerships with client & supplier Meet shareholders expectations


The Le Passage to India Travel Group, is a 50:50 joint venture between Select Group India and TUI Travel Plc, the world largest integrated travel management group.

Select Group The Select Group was formally created in 2002, after the Sharma Family disinvested SITA World Travel to Kuoni Resien, Switzerland. Drawing on the strengths of running Indias largest and most successful travel venture, The Sharma Family for the next two years focused on repositioning the Select Hotels brand. In 2004, the family toiled with the idea of developing a world class retail shopping centre, sowing the seeds for creating Select Citywalk that opened in New Delhi in 2007.

In 2005 the group Managing Director, Mr. Arjun Sharma joint a team of Indias top Travel professionals at Le Passage to India. Taking Le Passage to the global platform he inked a 50:50 joint venture with TUI Travel- The Worlds Largest Integrated Travel Management Company.

TUI Travel Plc TUI Travel PLC is the worlds leading international leisure travel group which operates in approximately 180 countries worldwide and serves more than 30 million customers in over 27 source markets. Headquartered in Crawley, near Gatwick airport in the UK, the Group employs approximately 50,000 people and operates a pan-European airline consisting of 146 aircraft. The company mainly serves the leisure travel customer and is organized and managed through four business sectors: Mainstream, Specialist & Emerging Markets, Activity and Accommodation & Destinations. In the financial year ended 30 September 2009 TUI Travel had revenues of 13.9bn and an underlying profit before tax of 366m.


Mr. Arjun Sharma

Managing Director Le Passage to India With vision, business acumen and leadership qualities, he has continuously led the organization to successfully explore new ideas while building on existing foundations. He is today one of the pillars of consistent development of the tourism industry, not only in India, but also the entire Sub-continent. He is especially known for his passion for innovative marketing in promoting Incredible India. Current Industry Positions Co-Chairman: Confederation of Indian Industry (CII), National Committee on tourism Vice Chairman: PATA India Chapter Sr. Vice President: Indian Association of Tour Operators Active member of the National Advisor Council of Tourism, constituted by the Ministry of Tourism, Govt. of India Immediate Past Positions Chairman: World Travel and Tourism Council India Initiative.


LPTI Top Management Structure Arjun Sharma Our Managing Director is a young and dynamic leader, with sharp business acumen and foresighted vision. To his credit is the re-writing the ethos of travel & tourism business in India-which many emulate. A philanthropist and perfectionist his diverse business experience will always help steer our business to innovative heights.

Chander Ahuja Joint Managing Director His extensive knowledge of the German speaking travel markets of over 25 years has been instrumental in the LPTI team effort to create and design new and innovative travel concept tours to India. Having stayed in Frankfurt for many years is an added advantage to his marketing skills for the region. Chander heads the German speaking markets business at LPTI.

Deepak Bhatnagar - Joint Managing Director The LPTI footprint in the charter market of Goa has gained suitably with his new & innovative approaches. With over 25 years of hands on experience, he is also our key marketing specialist for the Eastern European markets.

Madhu Sudan Joint Managing Director With over 20 years of experience, Madhu has been the key force of the Americas business for LPTI. His extensive product knowledge and flair for creativity are valuable assets for the business.

Ramesh Punjabi Joint Managing Director With over 35 years of expertise in travel and tourism. He is our face in the Spanish & Portugal markets that demand a very high degree of specialization in tour programmes.

Ripan Dhawan Joint Managing Director With 25 years of expertise in the English speaking markets, Ripan handles business from key European markets. He is currently also incubating a full fledged adventure vertical for LPTI.

Sanjay Logani Joint Managing Director With about 30 years of extensive product knowledge, Sanjay has been associated with the French market for many many years. His flair for newness also allows him to innovate and constantly bring in new ideas for further enriching client experience.

Khalid Khan Executive Director With over 30 years of experience, Khalid is the face of our brand in Rajasthan. His extensive product knowledge of the region is a valuable asset for the business.

Sunil Kundu - Senior Vice President With over 25 years of experience in the European markets, his keen eye for detail and meticulous planning are a big strength.

Bhaskar Dhyani - Senior Vice President An adept hand in the European market with extensive industry knowledge spanning over 30 years, Bhaskar heads our travel operations for the Greek markets.

Qamar Zafeer - Asst. Vice President With exposure to sales, marketing and operations for European markets, Qamar handles the business from Italy and Scandinavian markets.


LPTI Advantages Knowledge Bank & Experience: Their core teams extensive hands on experience in the tourism industry is truly a bank of information, they rely on to give their client enriching India, Nepal and Bhutan experiences. Creativity & Innovation: In order to give clients new experiences their team is constantly innovating and adding more value to tour programmes. Ensuring an opportunity for client to take in more and more unique Indian flavours be it interactions with local communities or treading the lesser known hamlets / destinations during a tour. Safety: One of their prime concerns is to ensure high safety standards are followed at the workplace, with associates and partners. All clients traveling through LPTI are provided Public Liability Insurance Cover of over One Million Dollars. Customization and Flexibility: They understand that each partner has unique needs and they go the extra mile to fulfill them. They design tailor made programs that reflect years of experience and in-depth product knowledge & research. Comfort: Their trusted supplier / partner network of transport, hotels and restaurants and, of course, specially selected tour guides makes traveling comfortable, enjoyable, safe and hassle-free. Reliability: The local knowledge available at their offices across their network enables them to guarantee efficient, high quality service at very competitive prices. 24 x 7: Yes, their Head Quarters in New Delhi are open 24 x 7. Clients can always reach out to them in time of need, for information, assistance or emergencies.


Divisions of Le Passage TO India LPTI handles the core business of group tours and brochure programmes mainly focused on major source markets like North America & Europe. We also manage various charter operations through this division. TUI: TUI Travel is the outbound and domestic arm of Le Passage to India. We have an impeccable reputation for quality services in Indian & International Holidays, Incentive travel, Special Interest Tours and Conference Management. Choose from thousands of great holiday options and you are assured a holiday you will cherish for a lifetime. Go India Journeys specializes in business events, customized holidays and special interest tours from the Australasia region and UK. The hotel portal of Go India Hotels is a comprehensive B2B platform for FIT hotel reservations in India. Luxe India brings to you luxury holidays in the sub-continent. Indulge your passion, arrive in a private jet, travel in a limousine or a yatch, the Luxe La Concierge services will weave magic in your holiday experience. Mintcentiveis a boutique incentive house that offers out of the box solutions for corporate houses to tailor-make indelible holiday experiences with an authentic Indian flavour.

Intercruises: We are also the India partners for cruise & shore handling of Intercruises, a global company that is a specializes in offering assistance to various cruise lines for shore-side & port services.

ICE India has expertise in handling large international conventions and events. This SBU is also the division that handles our marquee events.


Dakshin Routes: Dakshin Routes is a boutique inbound tour operator for Southern India. We believe in providing Experiences than just holidays through our wide range of innovative products, local expertise, insight to local lifestyle, cuisine, culture and artforms. PureQuest Adventures: PureQuest is niche brand that aims to address the travel needs of adventure and experiential tour enthusiasts. Products range includes - cultural immersion, active holidays, hard adventure, volunteer & special interest tours. Le Passage to India & TUI China are the founding companies. Pash India Golf: Pash India, a niche golf tourism brand of the Group, promoting golf tours in India and across the globe. We combine the best of golf and travel to create an incredible golfing experience. A member of the IAGTO, London and associated with many prestigious Golf events. Hotel Beds: Hotel beds Accommodation & Destination Services is a leading B2B provider of incoming travel services to travel trade worldwide. Active in 2500 destinations, 3,000+ tour operators and 20,000+ travel agencies put their trust in our expertise. A part of TUI Travel PLC Group. Strategic Partners Malla Travel & Trek Services, Nepal: Malla Travel & Trek Services is one of the leading tour operator of Nepal and has a strategic partnership with Le Passage to India. Offers unique adventure, cultural, special interest, spiritual, spa & wellness tours in gorgeous Nepal. Druk Travel Services, Bhutan: Druk Travel Service is a firmly established DMC providing comprehensive tour packages to discerning travelers in Bhutan. DTS has a strategic alliance with Le Passage to India Travel Group. The holiday options range from culture, spiritual, trekking, adventure, special interest and festivals. Asahi Travel Services, Japan Asahi Travel Services, Japan promotes Outbound tours to India, Nepal, Bhutan, Sri Lanka, Bangladesh, and Maldives. The company offers tours on the Buddhist Sectors & World Heritage Sites of India and Business Incentive Tours to India, Nepal and Bhutan.

A beautiful journey through time

Its journey began in the summer of 2005, 7th of April, a historic day for the travel and tourism industry when a 50:50 joint partnership was signed between the worlds largest travel group, TUI AG and Le Passage to India, Indias leading leisure travel group. This embarked the inception of TUI India as a part of the beautiful World of TUI. TUI across the globe has always believed in quality and innovation when it comes to holidays. As one of the worlds largest leisure travel company, TUI focuses on maintaining highest quality standards to ensuring that every single holiday that its client take captures memoirs of smiles and cherish-able reminiscences. Its innovative travel packages make sure that every holiday is packed with unparalleled fun and exclusivity, blanketed in Quality to craft extraordinary moments especially for Traveller. With the worlds largest travel group at disposal and thousands of great holidays to choose from, one can assured a holiday that will cherish for a lifetime. At TUI India, their endeavor is to make travel easy for traveller, so he/she can experience the beauty and wonder of our unique planet. So, a traveller leave the known behind and walk towards the unknown and in the process discover it.


Sectors: TUI business is grouped into four sectors, comprising many of the best loved and marketleading travel brands worldwide. The four sectors they operate in are: India and International Holidays Incentive Travel Special Interest Tours Conference Management

Expert service At TUI India, experts plan exclusive holidays, keeping clients aspirations and needs at the center of the planning process. They stand determined in their mission to bring a smile on peoples face which is why with them; client will always travel with a smile. All their travel packages are designed to take client/traveller right in the throes of local culture and history. The itineraries are perfectly balanced, such as to make client feel the pulse of the destination. Their experiences are so enriching that when a client come back from his/her holiday he/she already feel like a native of the place. So delve a little deeper, look beyond the obvious and bring back lasting memories as with them, there can never be a dull moment. TUI Advantages: 100% Confidence When clients book with TUI they can rest assured that they are in safe hands. TUI India is a part of the TUI group, worlds largest travel portal. They value every single penny of client therefore with them client get access to thousands of great holidays along with the best deals.

Flawless Services TUI boasts of an impeccable reputation in providing quality services in India and abroad. With TUI what client will get is a hassle free vacation. Not only this, they have a helpline service to answer clients queries.

Their Promise They give 100% to all their customers and endeavor to make their holiday perfect. However in unlikely scenario that their expectations are not met whilst on holiday, their Guarantee has covered client. If client inform them within 24 hours, they will work with their partners to make it right within 24 hours or they will reimburse a portion of holiday package to client. The Money Back Guarantee* is applicable to all their itineraries under Real European Experiences and Family Club Holidays. (*conditions apply)

Value for Money They are constantly working towards selecting the best products indicating a right balance of Quality and Cost.

Product Innovations At TUI they understand that everyone has a unique requirement and they go the extra mile to fulfill them. They are constantly innovating their itineraries to keep abreast of changing times to provide fun filled holidays for families.

Experience and Knowledge With years of experience behind them, TUI get to client the best holidays possible. Their unrivalled experience allows them to implement high attention to detail in the holidays they design for client.


Holiday Experts They have a young, ambitious, enthusiastic and result oriented team. All their experts are destination specialists and bring together their exhaustive knowledge in planning holidays for client. They believe in happy customers and more than anything, unforgettable holidays. This is what drives them.

An award winning travel group Its parent company, Le Passage to India, has for the last four years won the National Tourism Award, The Times Travel Honors and several other accolades for its innovative travel management skills and delivery of quality services

At TUI, they dont only plan great holidays, but they also do whatever they can to help the under-privileged of our society. In July 2010, they set-up their Corporate Social Responsibility department. Designed and mandated to operate as an independent unit within the Le Passage structure, its task was to empanel grass root level NGOs working for the upliftment of underprivileged children. TUI also recognized issues like animal welfare and environment conservation which they believed required attention. With the institution of the CSR department, they aimed to make it possible, for tourists to participate in well planned activities adding meaning and fulfillment to their experience. And thus was born Le Passage Travel Foundation - Shaping Lives, a pioneering CSR initiative in the arena of travel industry by Le Passage to India.


Go India Journeys started operations in April, 2005 and is a strategic business unit of the award winning Le Passage To India Travel Group. GIJ is managed by a well knit motivated team of committed people who have a wealth of experience, in-depth knowledge of the business and unspoken passion to promote tourism in the Indian sub-continent. The philosophy is simple and aims to apply strong management practices in an atmosphere of collaboration and intellectual honesty. Each of us has the ability to remain flexible, proactive and adaptable in our understanding to find quick value-add solutions for our partners. Our attributes have helped us grow as one of the most reputed inbound operators in the Indian Tourism industry. Our mission statement is to offer unmatched level and quality tourism services with competitive conditions and listen closely to the needs of all our associates. Our staff works 24/7 to ensure utmost care and prompt response to all your complex requests. It is our specialization to tailor make itineraries to suit your interest, taste, time at disposal and budget.


They believe, their biggest strengths come from our years of hands-on experience in the business that not only give their clients the confidence to give them repeat business year after year but also benchmark with the highest global standards they have come to expect from them. Transparent & competitive pricing Creative tour programs with value for money Personalization Quick turn around High quality of service

GO INDIA ADVANTAGE Young and Dynamic Team - The Company attributes its uniqueness in the industry to the character of its people, and its foundations of loyalty and trust. Our team is young, highly motivated and has extensive product knowledge. Experience - The company's strength come from years of hands-on experience in the business that not only give their clients the confidence to give repeat business year after year but also benchmark with the highest global standards they have come to expect from Go India Journeys. Strong Network - Our network strives towards excellence in providing a travel experience of unsurpassed comfort with the power of their local expertise having uniformity across . We have over 20 owned offices and a large associate network across the subcontinent. Unique Product - Our handling reflects years of experience and in depth research and intimate local knowledge. Reliability We are available 24 x 7 to assist customers.


LUXE INDIA brings the finest collection of exceptional holidays and extra-ordinary experiences throughout the Indian Subcontinent, with special handling through their unique Le Concierge service. Whether client dream is to hire a private jet, stay at choicest boutique hotels, luxury hotels or designer hotels, have a close encounter with wildlife, enjoy a game of golf or simply indulge in exotic therapies in recommended Luxe-spas, Luxe Indias dedicated team will ensure client a hassle free holiday while he/she experience unprecedented levels of service and luxury.

LUXE INDIA specializes in creating bespoke luxury experiences throughout the Indian Subcontinent. Its specialty is to turn normal run-of-mill trips into memorable experiential journeys, fine tuned to clients specific preferences, in order to ensure that no expectation is left unmet.


With caring eye of their Concierge, a locaphile, who is ever happy to share his inner passion and unique local haunts, local cuisines & shopping experiences, Luxe deliver out-of-ordinary and enriching travel experiences to the discerning traveller- be it arranging a private jet, to a close encounter with wildlife or meeting a Maharaja, to a personal shopper for jewels and designer apparel to exotic therapies culled from ancient Ayurveda, staying in luxury Hotels or Palaces, to their friendly Butlers, who travels with the clients on local train to guide clients, services them and on overnight journeys lays-out, fret-linen beddings on the bunk on a local train run by the Indian Railways. Launched in 2006, Luxe India has had the privilege of offering its services to eminent personalities from across the world. Esteemed guests include the rich and famous, corporate honchos, film producers, actors and fashonistas. With an extensive network of their own offices across 19 major cities in India and with over 30 ground agents in smaller towns & cities they cover India extensively. They now have our own presence in neighboring countries i.e. Nepal & Bhutan, where they have established their own offices with most professional and dedicated team. The Itineraries are carefully planned to provide a relaxed and culturally rewarding holiday and offer the time to enjoy and relax as well as to explore. Interaction with local families, home visits, cultural shows, souvenir-hunting and insights into rural India everything is selected to match the discerning tastes of elite traveler. They offer a personalized welcome kit to the clients, which include travel documents, an itinerary and an essential hand-book on how to make their holiday a truly unforgettable experience.


Today, companies in India and across the globe have started holding meetings & conferences on and off sites, have adopted travel incentive schemes as an integral part of the company strategy; are widely conducting product launches and activations to enhance brand visibility, and are interested in organizing events at exotic and mesmerizing destinations and venues within India and overseas. To ensure that these are successfully organized, client will definitely want a company worth the trust and experience.

They are a division of Le Passage to India- Indias leading destination management company and part of TUI Travel PLC- one of the worlds largest travel conglomerate.

TUI Travel Plc. is one of the worlds largest travel organizations operating in 180 countries across the globe. It is offering its services to more than 30 million customers in over 27 key source markets and employs more than 65,000 employees. TUI Travel is committed towards providing customers with a plethora of travel options when it comes to differentiated and flexible customized travel experiences. The Le Passage to India Travel Group is Indias premier travel company with core businesses in Destination Management and Tour Operations. As an integrated travel group, it offers a unique range of services through its strategic business units (SBUs), dedicated towards various travel segments within the subcontinent and across the world. In the year 2005, Le Passage to India entered into a 50: 50 joint venture with TUI Travel PLC.


ICE- Integrated Conference & Event Management is a group of specialists in handling Destination Management, Conferences and any type of Event Management experience, by strategically focusing on every channel in the supply chain. They provide with a complete framework with specific attention to detail of clients conferences, meetings and events with their professional services specializing in Sports Destination Management Services.

TUI Meetings & Incentives is the Meetings & Incentives division of Le Passage to India. Over the last six years since its inception, TUI- Meetings & Incentives enjoys immense popularity for the quality of its services rendered in the space of Corporate Meetings, Events, Incentive travel and Special Interest Tours at exotic locations across the world.

TUI Meetings & Incentives is now merged with ICE Integrated Conference & Event Management. Headquartered in Noida, National Capital Region of Delhi, They are a one stop shop for all the MICE- Meetings, Incentives, Conference and Event requirements within India and overseas, enabling the client to contact and coordinate with one relationship manager paving way for better understanding and proper coordination of any meeting, conference, event or incentive travel. They use bricks over bricks to build strong foundation of the conference, meeting, event industry and travel industry. They are at service round the clock. They provide services of a Professional Conference Organizer, Professional Event Organiser, Corporate Meeting & Incentive Organiser and Destination Management Company including Sport event destination management services within India and overseas. They believe their biggest strength comes from the years of hand on experience in the business that not only gives the client the belief to rely on them , but a benchmark with the highest global standards that have come to expect from the World Of TUI.


Services Offered

More & More organizations worldwide have begun to realize the need for top of the line professionals to manage their numerous Conferences, Meetings, Events & Incentives. They at TUI-ICE offer clients services of Professional Conference Organiser, Professional Event Organiser, Corporate Meeting & Incentive Organiser and Destination Management Services (DMC) for all clients MICE requirements. Their endeavour is to provide clients with professional business environment that combines knowledge and expertise in organising conference, meetings, events and incentives in India and across the world. They aim at relieving client of all the organisational and logistic aspects of clients events thereby enabling client to concentrate on the technical aspects.

They are a group of specialists, a one stop shop aimed at meeting all clients needs. From the time of selecting the perfect venues and accommodation to the caterers, from the cultural shows to entertainment and group activities, from the pre- bid stage to the review and closure, the initial budgeting to the financial closing they will stick to client all the way through.












Their approach is systematic & methodical; their team is trained to sketch the conference, event, corporate meeting and incentive based on a clients individual needs.


Their team of experts will assist client with:


Destination Management Services

They understand that no conference, incentive or event is complete without a perfect hospitality rendered. As experts in the field, they boast of having the best Insiders Knowledge. So, whether the conference is a domestic or international one, they partner with the client to ensure that they create memorable events for the participants.

As a Destination Management Company, They provide various services:

Choosing suitable Accommodation Depending on the customer needs, they assist in selecting the most appropriate accommodation within India and overseas considering the event/conference, budget, room category, room requirement, and proximity from the venue.

Accompanying Persons Programs When the customer or the team is busy in a conference, meeting or team building activity, they assure that the accompanying person has a great time as well. Be it the spouse, friends or children, they will have stories to share in the evening. Keeping in mind the current trends and profiles of visitors, they work together to present client with some unique programs and activities such as spa and wellness, shopping, cooking demonstration, art of living, meditation, Bollywood, international folklore shows, taste of international cuisine and many more!.

Tours and Sightseeing - They offer specialised and custom created tour packages offering a range of local and national sightseeing options for various tours categorized as Local City Tours, Pre & Post Tours & Excursion tours that cater to all different tastes.

Airport Facilitation They can arrange for Special meet & greet services for all delegates/guests arriving at the Domestic and International airports to make them feel absolutely special. They will be well taken care of as they will have their tour managers for assistance in transfers to hotels of stay.


Airport Transfers They can arrange to provide airport hotel & vice-versa transfers offering choices of medium cars, large cars, luxury cars, mini coaches & large coaches to cater to all possible requirements.

Shuttle Services They can arrange to operate shuttle services between the venue of the conference/ event and the hotels of stay for clients guests/delegates in India and overseas.. They can create a shuttle route plan and select vehicles in a manner that will maximize utilization of vehicles while simultaneously minimizing waiting time.

Air Ticketing Booking air-tickets for a conference or event has now become hassle free. They are a one stop shop for all travel services including air-tickets. They have an IATA approved ticketing division that can negotiate prices for international and domestic airlines.

Official Airline Carrier If the need may arise they also assist in appointing an official airline carrier for a conference, incentive or event for both Domestic & International delegates.

Foreign Exchange Counter For the convenience of the international delegates there can be a foreign exchange counter placed at the Registration area at the Venue, during the conference or the event in India.

(Please make a note that the counter is subject to prior approval from the venue & the RBI guidelines)

Medical Assistance For the safety of the delegates and to attend to any Medical emergencies on site, there can be a provision of a doctor and a Medical assistant at the venue of the conference, incentive or the event.

Hospitality Desks A special hospitality desk can be designated at the venue during the conference, incentive or event for any assistance to be provided to the delegates and guests.

Overseas Promotion Assistance in the promotion of the conference or event can be provided with the vast overseas network spread across more than 40 countries in Asia, Europe and Africa.


Technology: Travel Assist: This comprehensive accommodation and tour management application enables them to effectively manage end to end business equipment right from stage of enquiry till the balance sheet. It helps in accommodation management of all business segments right from FIT tours, GIT tours, Series Tours, Ad Hoc, Charter to excursion management. This application is seamlessly integrated with Oracle Financials ERP.


Corporate Meeting & Incentive Organiser

TUI- Meetings & Incentives offer client with the opportunity to motivate their channel partners and employees with distinct tailor-made, ingenious, incentive programs. Meetings and Incentives are particularly productive in inspiring locations and at TUI they help client choose and identify such locations. They take care of the logistics and the organizing, so that clients are relaxed and completely hassle-free to concentrate on enjoying clients conference and event. They ensure clients get the right environment for the meetings and therefore they organise everything right from the hotel selection, selection of meeting room, team building activities, catering services, technical equipment, brand display, corporate gifts, product exhibitions and much more. They strive to make the incentives tour offbeat and unconventional. They make a note of clients objectives for the tour and then design the tours and execute them flawlessly. Theyve organized rustic picnics, corporate events, meetings & presentations, cultural activities, musical extravaganza, river & luxury cruises, sports activities, sightseeing options, exclusive gala dinners, theme parties, international folklore shows, unusual excursions and personalized itineraries besides the regular team building and entertainment activities.


2.1 A.

Their Scope of Services includes: Corporate Meeting They will handle and organise corporate meetings right from online, onsite

registrations to the end review including venue selection, monitoring the budget, liaison with vendors, sponsors and other stakeholders, production support in terms of Audio visual equipment, layout, design, lighting, providing manpower, language interpreters and provide with their pre and post conference facilities as well. B. Theme Events/Social Programs They plan, conceptualize and organize theme evenings/gala nights after the conference to ensure that the attendees are offered a complete entertainment package. These include local cultural performances, international folklore shows combined with local cuisine experience, musical extravaganza and other entertainment activities. C. Team Building Activities They can arrange various team building activities and offbeat locations to make sure that clients team is highly motivated and the memories go beyond the travel period. D. Personalized Souvenirs

They assist in selection of special customized souvenirs/ give-away for the guests. E. Branding They also facilitate with printing & branding for the meeting/ event and tour including Banners, standees, brochures, baggage tags, signage etc F. Confidentiality & Security of Data All the information/data given or obtained in reference to the convention would be kept confidential and shall be disclosed only to the authorized person.


Customized Itineraries

Assist clients group with the most appropriate itinerary in terms of suggested duration of stay / selection of restaurants / must see sightseeing options & effectively weave in the Experience & Wow factors to get maximum mileage on the motivation of the participants as also the team spirit & bonding between the guests. Clients can add any idea they have to make the tour suit their unique style and budget. H. Special Contracted Rates

With their buying clout owing to volumes of business, they negotiate special airfares for groups with the respective airlines directly, for the most economical rates, Work out the most convenient air routings, keeping travel time & distances to the final destination, Recommend & offer the most value for money hotel deals, keeping in mind the location & category of the hotel, Keep clients informed & constantly updated on promotional fares & deals that may be offered by the airlines & hotels for more cost effective travel. In short, best to give value for money to match clients budget. I. Visa Facilitation

As a standard policy for all large groups, they try and fix up a meeting with the respective Embassy / High commission prior to commencement of the group for the smooth facilitation of visas ensuring maximum visa approvals with the minimum documentation from the participant. J. Handling / forwarding & back office processes

They send regular mailers to build up the momentum of the contest to achieve maximum participation. Collection, follow ups, delivery & distribution of passports, will be coordinated in their office leaving clients office completely hands free.



Professional panel of Tour Managers All groups have a TUI professional escort per departure location to facilitate not only

the smooth functioning of the tour, but also to handle any emergencies which may occur during the tour. They believe their biggest strength comes from the years of hand on experience in the business that not only gives the client the belief to rely on them , but a benchmark with the highest global standards that have come to expect from the World Of TUI. 3. Professional Conference Organizer

They provide innovative Conference Management, by placing their experience to work. They ensure that the burden of the conference is taken right off the shoulder of their client by providing tailor made solution for every aspect of the conference and monitoring and reviewing it time to time. Their in- house specialists look after every aspect of the conference planning from the pre conference arrangements to the post conference facilities. 3.1 Pre- Conference Formalities

Their team of experts helps in:

Providing professional expertise & assistance in preparing and collating the bid document.

Facilitation of easy clearances from government bodies Assessing the need of a strategic alliance with the Ministry of tourism & national carrier within India

Offering comprehensive marketing solutions from concept, strategy and creative development to production and implementation Detailed Budgeting of the conference to the minutest details and constantly monitoring it



Conference Management

They provide customized support based on individual needs:

Venue Planning: They assist in selecting a venue for the conference, handling onsite operations, space management & banqueting.

Financial Control: They constantly monitor the budget with an effective accounting system

Press Assistance: They assist in Media briefing for the conference along with pre & post event press releases.

Secretariat & Staffing: They provide special Business centre services with dedicated manpower to handle queries for the conference. They also facilitate in organizing specialized language interpreters for onsite query handling & man power for event ushering.

Conference Registration: They have invested in the best online conference registration software to enable online delegate registrations.

Liaison: As a conference organizer, they not only provide services to organise the conference but they also liaise with vendors, sponsors and other stakeholders related to the conference.

Production Support: They provide full production support for the conference in terms of Audio visual equipment, layout, design, lighting etc.

Catering: They ensure that apart from a well organized conference, the delegates get the best of the catering services. They plan cost effective & balanced meals during the conference that brings out the local flavor & caters to delegate preferences.

Give Away: They assist in selection of special customized souvenirs/give aways for the delegates, speakers and guests aligning with the theme of the conference. Their association with various NGOs enables them to source articles/gift items from them which they offer as souvenirs to the delegates and visitors.

Social Events: They plan, conceptualize and organize theme evenings/gala nights after the conference to ensure that the delegates are offered a complete business cum entertainment package at the conference within India.



Post Conference Formalities

Their services of the conference & event management extend right up to ensuring that the host is given full support in winding up post conference closure.

They provide Post conference documentation including administrative services to the client

They help in closure of all accounts with the client, vendors and other stakeholders They also assist in publication & distribution of post meeting reports of the conference.

They work from scratch to the end to make sure that the conference is well organized and leaves a good impression with the delegates, speakers, guests and other stakeholders.

Their Technology They use Events Pro! Software for handling all the conferences. The software offers user friendly interface to the delegates that allows them to register for the conference, choose sessions, fix appointments, make itineraries, book travel, make secure online payment and even generate invoices to claim re- imbursements from companies or sponsors. The system comes with in- built triggers & checks that enable them to ensure that the delegate, sponsor and exhibitor never miss an important deadline. Even reminders for updates on information, conferences, extract submission, payments and more can be programmed into the system.


Professional Event Organizer Events are said to create and leave an impression in ones heart, whether it is clients

Corporate Events, Marketing Programs or even clients Personal events. Their professional event planners coordinate, manage & execute the special event in India and overseas and make it an unforgettable one.


They understand client requirements and use careful analysis, meticulous planning and innovative creativity to bring the ideas to reality. They are able to manage every aspect of the event - from the concept all the way through to execution. They not only ensure that the event is perfect, but also take care of all the logistical requirements.

Their services include:

Mapping the project scope Defining, controlling and monitoring the budget Assistance in selecting and reserving the event venue Theme Development and logo designing Partnering with production companies to design innovative staging and graphics Procuring unique, personalized, theme-supportive gifts, souvenirs, giveaways. Planning entertainment options Selecting Mike Coordinators, Anchors Assistance in arrangement of support staff, ushers/ volunteers etc On-Site Management Logistics management in terms of fabrication and designing Audio-Visual, Lighting & Sound Set Up Liaison with all vendors



Corporate Events

Their extensive and trusted supplier network means that they are able to deliver interactive and authentic events which exceed client expectations.

Whether it be a press conference or a seminar, their creative ideas and exciting themes are always relevant to the organisation and the strategic objectives.

They offer varied choices of organizing dealer meets and incentive tours for rewarding and inspiring the stakeholders of a company.

Content employees are great assets to companies. Amuse them, motivate them or get the best out of them through their motivational programmes, employee offsite options, and many more.

They are filled with original & innovative ideas to ensure extraordinary outcomes in the events which drive the organization forward. 4.2 Marketing Programs

They create events that are a platform for providing a tangible experience of the companys vision and message. To ensure complete integrity in conveying this message, they oversee every detail of the event, working with suppliers who are able to deliver the best of what the brand message requires.

Advertising services: The success of a brand depends on how the brand is able to connect with its customers. They assist in planning and executing effective advertising campaigns and P.R Activities to maintain the brand visibility in the minds of its customers.

Brand Promotion Services: Marketing does not only involve communication to the customer, but it involves communication to the right customer at the right time and by the right people. They make sure that they take clients brand to the right customer by organizing Road shows, grand opening events, concerts, product launches, mall activations etc.



Personal Events

Personal events are said to be the closet to the heart. They make it a perfect one. Their professional event planners will assist clients at every step to ensure clients event is more than perfect. Be it gala dinners or theme parties, they customize everything to suit the needs and desires of their clients.


Sports Events Destination Management Company

They are champions in what they do. They are specialists in providing hospitality and travel services to the countrys most talked about sporting events namely the FIH Hockey World Cup 2010 as the official travel partners, Common Wealth Games Delhi 2010 as the Games Travel Office. Their group company also handled the ICC Cricket World Cup 2011 as the official travel partners.

They understand sports intrinsic popularity among the consumers and the desire to be there. They partner with event owners and the right holders to assist them in achieving their business objectives. They at ICE have a dedicated team that is round the clock ensuring to root clients brand in the event and deliver flawless services to the athletes, participants & guests.

They offer services to their clients, from VIPs and sponsor guests to executive groups and prize winners, from participants to accompanying persons and even fans, they look after each individual. They tailor make their requirements to ensure they have flawless experience of Indian Hospitality. Their team is equipped to handle queries with great care and ensure the complete satisfaction of spectator visiting the games.


Their services include:

Operations of a Games Travel Office Air Ticketing Accommodation Services Travel Services including local transport Airport Facilitation Designing of the shuttle service Map Hospitality Desks Accompanying person programme Tours and Sightseeing with special packages Pre & Post tours Spectators Booking Overseas Promotion And many more...

Their world class software and web applications are a support to their program logistics, enabling them to organize the event with both professional and creative flair. Their job is to ensure that everyone concentrates only on enjoying the game, while they take care of all the arrangements.


Corporate and Social Responsibility They firmly believe that it is their responsibility to provide benefit to the community where they work. Their group company-Le Passage would be the first and perhaps only travel business to have a dedicated foundation for social, environmental and ecological upliftment projects. It specially aims at improving child and animal welfare.

Few of their initiatives in serving their community include:

The Organization supports Wildlife SOS; and is dedicated to conserving and protecting the environment and wildlife

They Organise Blood Donation Camps with the help of Rotary Blood Bank It is thus deeply associated with CHINTAN Environmental Research and Action Group, an NGO based in Delhi

They make all efforts to preserve the local customs, culture and cuisine. They source souvenirs, articles and gift items prepared by children in various NGOs who are associated with them and also recommend the same to their clients.

Voluntary contribution by all staff of the organization was organized aiming to collect enough money to sponsor 08 differently abled children.

They try their best to make their meetings- green meetings with minimal use of paper. They recommend the use of recycled/ hand made paper for stationery and other publicity items during conferences.

Their company is consciously aware and pro-active in its attempt to promote green ventures amongst its employees and its business. Their company was also

awarded the Galileo Award 2007-08 for Best Corporate Social Responsibility Initiative.


Green Meetings A green meeting or an event is a gathering or an assembly of people for the purpose of exchange of knowledge while incorporating environmental considerations to minimize its negative impact on the environment. Their team ensures that the conference is

Environmentally Friendly while it continues being the talk of the town. "GO GREEN 10 EASY WAYS" Here are 10 easy tips they apply to any meeting to make it more environmentally responsible.

Use paperless technology Instead of sending paper invitations, send E-mail and/or set up a website. Make all copies two sided or offer any information and materials to those that request it via E-mail, Pen Drives, Rewritable Cds etc.

Recycle is the Buzzword: All printed materials published on recycled paper, using vegetable-based inks, and on both sides of the page.

Re-use is the Key: Use reusable Badges, Backdrops & sign boards that can be used for future conferences. Have Re- Use collection bins for the badges.

Jute is the Newest Fad: Whether it is the badges or the Conference bags, folders , go green - the Jute way.

Recycling bins at meeting rooms: Provide recycling bins for paper, cans, and plastic in meeting rooms.

Donate Un-used food: Consider donating un-served food. Eat Green: Include vegetarian meals in clients conference. Ensure the vegetables are local & seasonal.

Speaker & Presenter to go Paperless: Ask client speaker & presenter to reduce the number of handouts. Encourage the conference proceedings to be given out electronically.

Green Giveaways: Lay emphasis on green, recycled, durable, reusable giveaways at the conferences or events.

Spread the Theme: Let the delegates, suppliers, vendors know that the theme for the conference is Green. It is surprised at the response received from them.


The launch of Indian Routes by the Select Group marks the coming together of India's top Travel Specialists with a collective experience of over a hundred years in inbound tourism in the Indian Subcontinent.

The focus is on Designer Tourism and Responsible Tourism with uniquely crafted programs to suit the discerning traveller - whether he is travelling individually or is part of a Corporate Incentive or a Special Interest group.

They offer their guests superb care and attention, years of expertise, and privileged access to enriching experiences. They also leverage pricing among other strengths of a large hospitality conglomerate.

With its Head Office in Delhi and branch offices in Mumbai & Chennai, Indian Routes has 30 carefully selected associate offices throughout India, Nepal, Bhutan and Sri Lanka. Vision Indian Routes is committed to "Good Tourism". Its Travel Professionals with long innings in the Travel Industry are strongly committed to the reversal of environmental degradation as effects of travel. They are committed to contribute to environmental, socio -cultural and economic improvement in the Indian Subcontinent, through the way they do business. They believe that Tourism must negate social ills; enhance culture & heritage and must profit all alike.

Responsible Tourism - Going back to the Roots "All Tourism must be sustainable; conserve the resources it utilizes, be eco-friendly; all Tourism must benefit communities and all its stake-holders". - Robbie Collins

Indian Routes has decided to play its part in best business practices:

Use re-cycled paper Ban plastics Trash for cash Limited printing Conserve water Plant Trees Car Pool to office Buy local products Reduce personal Carbon foot-print Increasingly partner with businesses that want to green their supply chain Support community development; conservation and bio-diversity


Independent Travel Customized Tours for the Alert Independent Traveller is their focus. their knowledgeable and quality conscious team works closely with their guests to understand their needs & interests. They design the trip with great attention to detail and execute it with superb care. They operate with the belief that every happy guest will return to lean more about Indian Subcontinent and will be their Ambassador to this part of the world.


Group Travel Brochure tours, Thematic tours, Special Interest tours, Cricket tours and Cultural tours on the classical or off-beat circuits are their specialty. The challenge of designing the unusual stimulates the team and brings out the best in them. Whether it is Yoga, Spirituality, Wildlife, Cookery, Art & Architecture, they tailor make trips that are at the same time, are great value for money. Greatly enhancing the experience of the group traveller is their panel of expert and knowledgeable tour-guides.

Incentives and Conferences (MICE) The Indian Subcontinent is a veritable treasure trove of incentive destinations with its fabulous locales, diverse cultures, vibrant traditions, delectable cuisines, excellent hospitality standards, and a warm-hearted, welcoming people.

Couple all of the above, with emerging world-class convention centres, top-end international hotels, multi-lingual guides, cutting edge conference technology, open- skies policy, highspeed trains, private jets, burgeoning array of international & domestic flights, entrepreneurial genius - they have the perfect recipe for a premier MICE destination.

Sports Tourism A strong focus for Indian Routes, they have partnered with Cricket Journeys in the UK


Routes/ Itineraries

Cultural Sojourns Visit to World Heritage Sites, Magnificent Palaces, impressive Museums, and Temples of all faiths.

Special Interest Tours Arts, Crafts, Music, History Tours, Cookery Tours, Photography Tours, Rail Journeys

Incentive Travel Incentive trips aligned with corporate strategy and objectives; innovatively designed to excite, motivate, energize corporate teams; focused to produce results.

Sports Tracks Cricket Tours - One Day Cricket; Twenty20; IPL; The Commonwealth Games Golf in the Subcontinent

Rural Tourism Visit to villages & rural communities to see rich traditional arts & crafts, and experience the traditional way of life in Rajasthan, Gujarat, Orissa, Uttaranchal, Nepal, Bhutan.


Spice Trails Sprawling estates of exotic spices - pepper, cardamom, coffee, rubber, turmeric; Distinctive cuisines and rich and varied culinary heritage. Meetings with families whose ancestors trace their routes to ancient spice traders.

Wildlife Encounters Stalking the Tiger; the one-horned Rhinoceros; the Wild Ass; the Asiatic Lion; Ranthambore, Bandhavgarh; Kanha, Pench, Panna, Gir, Bandipur, Nagarhole, Corbett, Mudumulai, Wynad.

Himalayan Routes Spectacular peaks; deep secret valleys; forested hillsides; sparkling rivers; dramatic moonscapes - Hiking, Trekking, Trans- Himalayan Safaris; White water rafting.

Professional & Study Tours Global Programs, Industry Specific Professional & Study Tours, Educational Tours

The Path Less Traveled In the Buddha's Footsteps, Connect with the Tribes, Remote Rural Journeys.

Wellness Luxury Spas; Ayurvedic Centers; Yoga Retreats


Mintcentive is the Strategic Business Unit of Le Passage to India Tours and Travels Pvt. Ltd. a complete Destination Management Company specializing in travel to Indian Sub Continent. Set-up in August 2002, it has recently been conferred the National Tourism Award for the year 2006 2007, being number one for Inbound Tourism.

With headquarters in New Delhi, Le Passage has a dedicated team of 450 travel professionals with extensive collective travel experience. The well-knit motivated team of committed people have in-depth knowledge of the business and with an unspoken passion to promote tourism in the Indian subcontinent ensures that all guests are well looked after and provided quality services. The philosophy is simple and aims to apply strong management practices in an atmosphere of collaboration and intellectual honesty.

Le Passage to India is recognized by the Department of Tourism, Government of India.


Their Mission To make Travel a truly magical experience

Their Vision To be Indias top travel company Anchored by Values Driven by Employees Strengthened by Business Partnerships

Their Goal

To be Indias most trusted Travel Company Exceed customer expectation of service wow on every smile Be the employer of choice Foster partnerships with client & supplier Meet shareholders expectations


Mintcentive Expertise

WEDDINGS Indian weddings are very bright events, filled with ritual and celebration that continue for several days. They are not small affairs, anywhere between 100-10000 people attending. The true Indian wedding is about two families getting wedded socially with much less emphasis on the individuals involved.

India, particularly the states of Goa and Rajasthan, has become extremely popular as a wedding destination for visitors. The excitement and ambiance of getting married in a far away place can be very appealing. From palaces to beaches and farmhouses to jungle resorts, Bollywood Studios; choices are many and multifaceted.

When it comes to getting married in India, clients options are limited only by their imagination. Some of the most extravagant weddings have included processions of elephants, Camels and Horses, fire dancers, performances by Bollywood celebrities and many more.

Mintcentive provides clients personalized Innovative and fresh wedding ideas and take care of all their requirements.

Their services include Venue Selection, tour booking, hotel booking, flight booking, car rentals, wedding preparation, decorations, honeymoon arrangement and many more.



Mintcentive brings with it an entirely new level of travel expertise, an unmatched ability to carefully craft itineraries and a passion to deliver unforgettable experiences, to incentive travelers in the Indian subcontinent.

Guests are transported in luxury, on flights or trains chartered for the occasion if need be, given a welcome befitting a Maharaja and an experience that is absolutely mesmerizing! Be it having breakfast or cocktails at a venue just 300 meters from the magnificent Taj Mahal or unraveling the historical charm of walking down the narrow lanes of Old Delhi that Emperors once traversed, their travel offerings become life long memories.

Guests are transported in luxury, on flights or trains chartered for the occasion if need be, given a welcome befitting a Maharaja and an experience that is absolutely mesmerizing! Be it having breakfast or cocktails at a venue just 300 meters from the magnificent Taj Mahal or unraveling the historical charm of walking down the narrow lanes of Old Delhi that Emperors once traversed, their travel offerings become life long memories.


EVENTS Mintcentive is expert at creating planning managing and delivering innovative and creative event solutions to the highest standard through-out India. Mintcentive understands that every event is unique and has its own specific objectives and is committed to the creation of dynamic events and experiences with long lasting impact. Mintcentive design, create and deliver completely fresh: Business Meetings Corporate & Special Events Product Launches Award and Gala Dinners In addition whether clients event needs trains, flights or automobiles; their inhouse travel team can provide a full travel service also. Mintcentive has a talented, dynamic and knowledgeable team to ensure the highest standards of service. Clients special event will be a special and memorable event. Mintcentive works closely with client on all budgetary aspects to deliver cost effective solutions with full transparency and promises to deliver the best possible deals, for the best possible prices. Client can utilize their expertise as much as they like to manage an entire event or just one particular aspect. If they are looking for a partner with total trust and confidence; they would be delighted to hear from them.


They are most preferred and most trusted partner in Dakshin (southern) India. They are a boutique inbound tour operator, with a collective experience of over 20 years in the industry.

They believe in providing Experiences than just holidays through their wide range of innovative products, local expertise, insight to local lifestyle, cuisine, culture and artforms.

Gaining Strength from the fact of being a regional specialist, supported by their strong network of own offices all over South India coupled with great purchasing power, they are committed to provide their guests with magical holidays of impeccable quality at the best prices.

Dakshin Routes Advantages Knowledge Bank & Experience: Their core teams extensive hands on experience in the region, is truly a wealth bank of information that will give client enriching experiences of South India. Creativity & Innovation: Their endeavour is to give clients new experiences, their team constantly innovates for their tour programmes, creating opportunity for client to take in more and more unique south Indian flavours be it interactions with local communities or enjoying the delightful arts and architecture of the region.

Safety: One of their prime concerns is to ensure high safety standards are followed at the workplace, with associates and partners. All their clients traveling are covered through the Public Liability Insurance Cover of over One Million Dollars.

Customization and Flexibility: They understand that each partner has unique needs and they go the extra mile to fulfill them. They design tailor made programs that reflect years of experience and in-depth product knowledge & research. Comfort : Their trusted supplier / partner network of transport, hotels and restaurants and, of course, specially selected tour guides makes traveling with them comfortable, enjoyable, safe and hassle-free.

Reliability: The local knowledge of the region, and the strengths of their group network with a pan- India presence enables them to guarantee efficient, high quality service at very competitive prices.

Expertise Dakshin Routes is inbound tour operator and offers South India tour packages that include Kerala, Pondicherry, Bengaluru, Mysore, Coorg, Munaar, Cochin, Gokarana, Trivandrum, Kovalam, Alleppey and many other exotic destinations. South India is a place blessed with exciting destinations like beautiful beaches, silent backwaters, hill stations, wildlife parks and sanctuaries.

Dakshin Routes is pioneer travel agent and tour operator with a collective experience of over 20 years in the industry. They provide magical and memorable South India tour packages of impeccable quality at the best price for individuals, families, group and corporate. Dakhsin Routes also prepare customized tour packages as per clients need and budget.


PureQuest Adventures was born of a desire to address adventure and experiential tourism tour operators with a specific platform that showcases the value-addition of their local talent and ideas. Along with their destination expertise, their enthusiasm for product innovation and the maturity that comes from years of experience on the travel scene, they can tailor the perfect adventure product for client. PureQuest Adventures will be the beginning of an international network drawing on the capabilities of well-established destination experts. Their Mission To meet the aspirations of adventure and culture enthusiasts, bringing them closer to enriching and authentic experiences.

PureQuest Advantages: Authentic experiences Their itineraries have that extra something. They put passion into designing each product, whether it is trekking in the wild, cycling up a mountain or just mingling with the locals at a festival. They bring travelers deeper into the culture and geography of each destination and pride themselves on having the courage to be different from anyone else. They constantly check and evaluate their itineraries and with the help of their trip leaders or their eyes and ears, they are always on the look out for something new to add, every season.

100% trust The safety of the travelers is a priority to them. Trip leaders are qualified in specialized first aid training according to recognized standards and are briefed thoroughly on their health and safety protocols. They maintain a standard level of quality in equipment across their destinations and are very well protected by a group wide liability insurance coverage.

Exceptional trip leaders They greatly value their trip leaders. PureQuest trip leaders are carefully selected on clear criteria of qualifications and people skills. Their trip leaders are born and bred in the region in which they operate and are proud to be ambassadors of their culture and heritage. Trip leader manuals are updated every season with notes on trip preparation, on-trip procedures and post-trip feedback.

Locally sourced They prefer properties and suppliers that are local, sustainable and unique. They are always on the search for places and people with character, whether for accommodation in an extraordinary setting or favorite eating places that offer a taste of home-cooked food. Whenever possible, only locally made products are purchased for use on trips.

Environmentally engaged Central to their philosophy is to protect the environment in which they operate. Besides supporting local projects, they work with responsible suppliers and encourage some simple but key rules on all PureQuest trips. A self audit is also carried out in every destination according to established guidelines.


Heart of the community Being socially responsible and giving back is their way of life, and every bit counts. they support at least one community project per destination with emphasis on the education of children and of their welfare. They also pledge to match any personal donations made by PureQuest team members.

Remarkable partnerships They are committed to being a trustworthy and strong partner, and strive to always go one step further. Their responses are quick and thoughtful. They provide timely destination updates and trip information. They make it a point to ask for feedback and suggestions that are communicated to the team and incorporated into future trips.

Eco Pledge At PureQuest, they follow the following guidelines:

Inform all travelers on the local environment and any specific threats, and educate them on bad practices when they see them.

Do not take any plants or flowers with them. Do not feed or disturb any wildlife. Do not buy skins, furs or products of endangered animals. Use established campsites and leave no trash. Lead by example and leave a place cleaner than when they found them.


They bury only biodegradable waste including food. They carry back all nonbiodegradable waste to the nearest town or facility for proper disposal.

Toilet tents or sites must be at least 50 m from any water source, bury any waste at least 10 cm deep and burn any paper.

Bring adequate clothes to avoid the need for fires or heating equipment They will avoid making open fires and also discourage others from doing so. Cook with kerosene not wood. If wood must be used, they will try to use as little as possible and only what is necessary.

Use biodegradable soaps; any washing or bathing must be done a distance away from any water source and use pans/buckets for rinsing.

Do not create new trails; stay on established trails or durable surfaces - rocks, gravel, sand, dirt, dry grasses, etc.

Avoid using plastic bags. Use refillable bottles for water and reusable cutlery. Conserve water and electricity. Work with responsible partners in order to promote sustainable tourism. Remind the travelers to consume local products to support the economy. Use well-maintained vehicles to not cause any further pollution.


Shaping Lives is the identity of Le Passage Travel Foundation, a dedicated CSR initiative of Le Passage to India. It aims at facilitating respect, recognition and warmth into the lives of less privileged children. Its core focus is to be the bridge between our socially inclined inbound travelers and our empanelled grass root level NGOs.

Its logo revolves around a tree with its trunk refined into a pencil tip. This configuration signifies the core values of sturdy, unwavering strength and uprightness for which our company stands and a will of the Foundation to re-write smiling futures. The branches depicted by figurines, symbolize our business units and colleagues, as the integral supportive element across India. The hands depicting leaves, represent our travel partners and empanelled NGOs who are ever willing to participate in our social decisions and implementations
Shaping Lives is bound by the following doctrine :-

Vision: A smile on every child's face and their families Mission: To facilitate change for the less privileged through the travel industry Values Through our responsible leadership role in the travel industry, we wish to become pioneers of change in the lives of the less privileged. We commit to total transparency and accountability, and also dedicate our deeds and actions, towards fulfillment of our mission, vision and goals.


Foundation Goals Education Health & Hygiene Life Skills Vocational Skills Protection from Abuse & Trafficking Lineage In 1970, Mr. Inder Sharma, Chairman, Select Group established the Inder Sharma Foundation (formerly known as the International Fellowship Foundation of India). This foundation was trust enshrined on the bedrock of promoting awareness and education in the field of Travel and Tourism.

Since inception the foundation has awarded nearly 250 scholarships to students of Catering Institutes of Delhi, Mumbai, Kolkata, Hyderabad, Chennai and Gurdaspur, besides numerous students at the Universities of Delhi & Kurukshetra. Helping create a rich talent pool has not been the only initiative of the Foundation. It has been associated with research in the field of Tourism since 1987 and has instituted an annual S K Misra Gold medal and scholarship for the best student at the Institute of Travel & Tourism Management (IITM, Gwalior).

The Foundation has always emphasized on the value of deep deliberation, foresight and healthy debate to steer tourism towards a self-sustaining and inclusive path. Its annual Som Nath Chib Memorial event is a platform for incisive dialogue and deliberations. Over the years several illustrious personalities including international luminaries' cabinet ministers, top government officials, tourism experts and heads of companies have graced the occasion.


The 25th year seminar in 2010, focused on the growing need to adopt responsible tourism practices within our business framework with an international and Indian perspective on "Sustainable Environment and Tourism" from noted experts.

The Inder Sharma Foundation ( ISF) in association with Shaping lives has set-up " The Ghulam Naqshband Endowment Fund", for encouraging meaningful Research in Tourism at the Amity Institute of Travel & Tourism, Amity University. Mr. Naqshband was a founder member of ISF and the guiding beacon and mentor to the Le Passage to India team.

Other Philanthropic Initiatives

Le Passage to India celebrates it's Foundation Day on the 06th of August each year. Instead of splurging extravagantly in parties or social events, the day has become synonymous with philanthropic activities, being undertaken with great zest by every employee ('colleagues' as we call ourselves, being a family). Some of the initiative that have become signature events now are as under :

Gurukul Lunch, Gautam Nagar, New Delhi Gurukul: (School using traditional Indian teaching, esp. Vedas, Acharyas: Persons with Knowledge of Vedas, Guru; teacher, Sevadars: Those who do service). A special lunch is organized for all inmates of the Gurukul totaling approx 200 young, potential 'acharyas', their 'gurus' and administrators. This is in lieu of the party any organization would normally hold on its Foundation day. The 'sevadars' (serving manpower) on this occasion are colleagues from all echelons of LPTI management. This year, the Company also presented three dining tables and six benches to the Gurukul.


Gift a Gift : Almost every employee across our network donated gifts in the form of clothes, toys, stationary and books to the waste picker children of Nizamuddin, in Delhi. We partner NGO Chintan for this initiative through 'Project Arman' that helps to integrate these children into society through education and encourages alternative means of livelihood for the families.
Sponsor a Child : Voluntary contribution by all staff of the

organization was aimed at collecting enough money to sponsor 08 differently abled children on the 8th Foundation day. The large hearted response by colleagues, with a matching contribution by the Company, resulted in successful sponsoring of 10 differently abled children in a special school run by NGO Deepalaya in Gandhi Basti (slum) behind Okhla Railway Station and 6 less privileged children at the Deepalaya School in Kalkaji Extn.

Blood donation : Again an annual feature in partnership with Rotary Blood bank, this year saw us cross the 100 units mark comfortably just in NCR region. We have over the years, donated more than 850 units of blood through annual blood donation camps.

Gift of Sight : The Company also has a number of colleagues who have already gifted their 'eyes' to the Eye bank. This noble gift is in addition to their annual blood donation.

All these discrete initiatives have been milestones in our journey that has led to the gradual blooming of our CSR initiative. We look back to these rich and noble social contributions with a sense of accomplishment and as the catalyst, in our vision of Shaping Lives.




12 February - 02 April : ICC Cricket World Cup 2011, India, Bangladesh & Srilanka. Travel arrangement handling for the spectators in India & Bangladesh.

Complete Handling of the 15 days Darjeeling Mail Luxury Train Tour in 12 - 26 September 2011

This luxury train covers 2430 kms on its journey through Mumbai - Udaipur - Jaipur Delhi - Fatephur Sikri - Agra - Varanasi - Darjeeling (including travel on the UNESCO World Heritage Darjeeling Himalayan Railway)


World Cup Hockey championship, New Delhi, 28 Feb to 13 March 2010-12-03 Indian Maharaja Exhibition at Victoria & Albert Museum, London & Munich, 2010 Commonwealth Games, New Delhi from 3-14 October

Past Events (2004 - 2008)

2007 - 2008

Handling of the Visit of the Princess Sturdza of Romania in 2007 & 2008 Handling of the Visit of Mayor of Barcelona to India


YPO Conference, New Delhi, Handling of the complete logistics for the Young Presidents Organization Conference in New Delhi and Agra included transportation arrangements at all venues and a special train charter for the delegates to Agra.


INDIA TRAVEL TIPS VISA All non-residents require visas for India, which must be obtained prior to departure. Tourist visas are usually valid for 6 months from the date of issue. Passports must have at least 2 blank pages and be valid for 6 months after clientr return from India Two passport photographs are also required at the time of application. In case client are travelling to neighbouring country and are coming back to India after that visit again, ensure client have double entry visas. The Government of India has announced a scheme of granting Tourist Visa on Arrival for the citizens of Finland, Japan, Luxembourg, New Zealand and Singapore for a short period upto a maximum of 30 days. Please contact Indian Embassy/ Mission for more details and terms and conditions of this scheme. HEALTH AND VACCINATION For advice on vaccination and immunizations client may visit TRAVEL INSURANCE Adequate travel insurance is important for clientsr personal safety. Mountain and other adventure sports enthusiasts should have insurance that covers trekking, climbing and mountain biking. COMMUNICATION Mobile phone coverage is extensive all over India, with the exception of some remote areas in National Parks, where it may not work. Please check with clientsr mobile provider for network tie-ups. MEDIA Most national papers are published in Hindi, English and all regional languages.


PHOTOGRAPHY Tourists should seek permission from the concerned authorities before taking photographs of places of military importance, railway stations, bridges, airports, military installations, metro trains, tribal areas and sensitive border regions. It is prohibited to take photographs in some of the temples, historical monuments, forts, palaces, tombs and monasteries. Visitors are required to take special permits from the Archaeological Survey of India for photographing monuments with tripods and artificial lights. Camera fee is charged extra in some historical monuments.

CURRENCY There are no restrictions on the amount of foreign currency or travelers cheques a tourist may import, provided a declaration form is completed on arrival. This will also facilitate the exchange of imported currency as well as the export of unspent currency on departure. Cash, bank notes and traveler's cheques up to US $ 10,000 or equivalent need not be declared at the time of entry. Use authorized money changers for converting foreign currency.

SHOPPING AND SOUVENIRS Most shopping areas have an opening times from 1000 2000 and most will have one closing day per week though this day will vary from place to place. Central Cottage Industries, State Emporiums and Delhi Haat are some of the prominent places that can they be visited for shopping.


SIGHTSEEING Most museums in India are closed on Mondays and site museums especially those near archaeological monuments, on Fridays. Photography is not always permissible, and at many places it is permitted only at a fee. There is usually a higher fee for using a video camera. When clients are visiting religious sites, it is advisable to wear trousers, full-length skirts. Try and wear shoes that can be slipped on and off easily, as in some religious site client may need to enter the sanctorum bare foot. English is spoken at almost all tourist centres; client can also book the services of trained and approved guides who also speak German, French, Spanish, Japanese, Italian or Russian through the GTO in advance.

TIPPING Some hotels include service charges on their bills; in such cases tipping is not necessary. Where this is not done, a tip of 5 to 10% is considered customary.

The porter who takes clients baggage to their room can be tipped Rs.20 per bag or Rs.50 per trolley. (These estimates are for 5 and 4-star hotels and would be proportionately less in 1, 2 or 3 star hotels). Tipping to taxi drivers for airport/railway station transfers is not customary. However, Tour guides and drivers do expect tips depending on the assignments and number of days spent on the tour.




National Tourism Award - Inbound Tourism 2009, for being the No.1 DMC in India National Tourism Award Taj Hotels, Resorts & Palaces Award for support to promote Goa Hotels Taj Hotels, Resorts & Palaces Award for second largest Revenue Contribution to the Chain Bird Express Travel Award 2009 for Operational Excellence

2006 to 2009

National Tourism Award - Inbound Tourism for Three consecutive years (2006-2009), for being the No.1 DMC in India Galileo Express Travel & Tours Award 2008 for Corporate Social Responsibility SATTE Award 2007 - India's Most Professional Tour Operator in Leisure Tourism Global Award - World Travel Market 2006 SATTE Award 2005 Entrepreneur of the year Award - Mr. Arjun Sharma , Managing Director


Career in LPTI At Le Passage, 'Human Capital' is their strength and pride. Their sustained ability to nurture talented individuals and provide them with the right working environment, experiential learning, de-centralized decision making and empowerment is a culture they strongly believe in. Employee development through building competencies and all-round exposure is one of their success mantra's.

The many awards and accolades they continue to get are a recognition of their passion, process orientation & the high service standards the employees & their company believe in. They are continuously innovating and creating structures and systems that nurture the growth and development of their Human Capital. They are passionate about building strong, long-lasting relationships with their internal & external customers.

They are seeking people, who strongly believe in collective synergies through collaboration and teamwork; who have the ability to think creatively, thrive on innovation and take up challenges


About Travel Assist It only take time to explain how the solution will work for anyone and offer advice about all aspects of implementation, support and future development - so one get a clear, comprehensive picture of the impact of "Business Application" on their organization and can progress to implementation with confidence. This is done through ready to implement solution and services for travel business.

Tour, Travel and Hospitality- Travel Assist. Travel Assist is a user friendly interface oriented Tour Management Application that enables a tour operator (DMC- Destination management center) to efficiently manage complete tour cycle from enquiry to tour operations to financial accounting and till balance sheet with Multi Company, currency and language integrated with various points of sales.


Enables Tour company to manage operation of all business segments: FIT, GIT, Series, Adhoc, Charters and Excursion management. Auto generate of XO's (Vouchers) / Itinerary / Response form /Invoices /Credit notes and option to mail then accordingly. Can be accessed from different distant locations and help in the following core activities in centralized manner for Branch Consolidation, Contracting, Management Reporting and Payment. Travel Assist provides the efficient, high quality and profitable operations, from product planning to operations to accounting to MIS suite for all levels of executive right from file handling to decision makers of the business. Travel Assist is seamlessly integrated to Oracle Financials accounting functions and can be integrated with any third party application or ecommerce platform solutions using Service Oriented Architecture using XML. OTHER FEATURES. Automate & simplify business processes to handle larger transaction volumes. Efficient online transaction processes resulting in reducing manual and duplication jobs. Improving customer satisfaction. Improving controls to manage growth related operational risks with centralized security and controls at all levels. Improving turnover / employee ratio. Better negotiating power vested with product development team with centralized tariff. Secured base access with more features. Instant MIS Generation.









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Centralized Contracting. Centralized Contracting. Allocation management. Rate management module. Hotel. Transport. Guides. Airlines. Special events etc.

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Rooming list. Airline name list generation. Generation of Itineraries linked to a centralized picture gallery. Generation of vouchers and emailing them directly to suppliers from the application. Statement of Tour Profitability.

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Quality. Welcome kit with feedback form generation. Capturing of feedback form data.

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