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PACKAGE

TOTAL SALES

TOTAL REJECT

INBOUND

414

15

REJECTION BREAKAGE Cannot proceed orders : port / pending orders / TOS Wrong remark details in ICP Confirmation script - skip , change , miss out or no clear agreement system checking : installation address / log in id / service number Fail to repeat back info given completely reveal customer personal detail First month bill @ bill issues Overpromise to customer Wrong product info Modem issues Dect phone issues Unable to recognize or handle the objections

QTY 0 0 4 1 1 1 1 0 3 0 0 0

% 0.00% 0.00% 26.67% 6.67% 6.67% 6.67% 6.67% 0.00% 20.00% 0.00% 0.00% 0.00%

TOTAL PENDING

CANCEL SALES

12

PACKAGE

TOTAL SALES

TOTAL REJECT

INBOUND

578

29

REJECTION BREAKAGE Cannot proceed orders : port / pending orders / TOS Wrong remark details in ICP Confirmation script - skip , change , miss out or no clear agreement system checking : installation address / log in id / service number Fail to repeat back info given completely reveal customer personal detail First month bill @ bill issues Overpromise to customer Wrong product info Modem issues Dect phone issues Unable to recognize or handle the objections

QTY 0 2 7 3 2 1 3 0 5 1 0 1

% 0.00% 6.90% 24.14% 10.34% 6.90% 3.45% 10.34% 0.00% 17.24% 3.45% 0.00% 3.45%

TOTAL PENDING

CANCEL SALES

25

Week 3
PACKAGE TOTAL SALES TOTAL REJECT

INBOUND

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Week 3
REJECTION BREAKAGE Cannot proceed orders : port / pending orders / TOS Wrong remark details in ICP Confirmation script - skip , change , miss out or no clear agreement system checking : installation address / log in id / service number Fail to repeat back info given completely reveal customer personal detail First month bill @ bill issues Overpromise to customer Wrong product info Modem issues Dect phone issues Unable to recognize or handle the objections QTY

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Week 3
% #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! TOTAL PENDING CANCEL SALES

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Week 4
PACKAGE TOTAL SALES TOTAL REJECT

INBOUND

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Week 4
REJECTION BREAKAGE Cannot proceed orders : port / pending orders / TOS Wrong remark details in ICP Confirmation script - skip , change , miss out or no clear agreement system checking : installation address / log in id / service number Fail to repeat back info given completely reveal customer personal detail First month bill @ bill issues Overpromise to customer Wrong product info Modem issues Dect phone issues Unable to recognize or handle the objections QTY

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Week 4
% #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! TOTAL PENDING CANCEL SALES

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Week 5
PACKAGE TOTAL SALES TOTAL REJECT

INBOUND

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Week 5
REJECTION BREAKAGE Cannot proceed orders : port / pending orders / TOS Wrong remark details in ICP Confirmation script - skip , change , miss out or no clear agreement system checking : installation address / log in id / service number Fail to repeat back info given completely reveal customer personal detail First month bill @ bill issues Overpromise to customer Wrong product info Modem issues Dect phone issues Unable to recognize or handle the objections QTY

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Week 5
% #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! TOTAL PENDING CANCEL SALES

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February 2012
PACKAGE TOTAL SALES TOTAL REJECT

INBOUND

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February 2012
REJECTION BREAKAGE Cannot proceed orders : port / pending orders / TOS Wrong remark details in ICP Confirmation script - skip , change , miss out or no clear agreement system checking : installation address / log in id / service number Fail to repeat back info given completely reveal customer personal detail First month bill @ bill issues Overpromise to customer Wrong product info Modem issues Dect phone issues Unable to recognize or handle the objections QTY

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February 2012
% #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! TOTAL PENDING CANCEL SALES

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