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B273

www.get-u-wice.com

Aficio FX200 (B273)

Service Training

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Ricoh Europe B.V. Technical Training Centre

B273(Campari-C1)_full-spt_SER_ppt_EN_1.1.a.ppt

List of Changes: (See: View > Notes Page) Date of change 30-09-2005 13-10-2005 Version History 1.0.a 1.1.a Description

Initial release Minor changes

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Objectives
After completing this training you should be able to: install the machine in the field perform maintenance on the machine repair the machine in the field

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Requirements
Training materials Machine (B273) PC running Windows NT/2000/XP

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Training Materials
This presentation Service manual B273 Operating Instructions B273

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Pre-requisites and Exam
Basic copier for Service Master Basic printing for Service Master Exam multiple choice Note: You will need the Operating Instructions to do this exam!

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Module Overview
1. Overview 2. Specifications 3. Installation 4. Machine Operation 5. Engine 6. Maintenance 7. Replacements 8. Troubleshooting

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1. Overview

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1. Overview

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Overview
The B273 is an MFP, designed by a Korean manufacturer This means that the engine is not the same as found in most Ricoh products Also some of the terminology and abbreviations used in this presentation may be different from what you are used to. This training course will teach you how to use and service the machine.

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1. Overview

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Operation Panel
Easy-to-use 2-line, 16-digit display

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1. Overview

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Basic Specifications
Print speed A4: 20 ppm LT: 22 ppm Paper input: 250 sheets (plus 50 with by-pass tray) Paper output: 150 sheets Resolution: 600 x 1200 dpi CPU: 166 MHz Standard Interfaces: Ethernet, Parallel and USB2.0 Printer language: PCL6
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1. Overview

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Sales points
Copier features. Max 8½” x 14” copying from ADF Auto reduce/enlarge copy Poster/Clone Copy Printer features. 8½” x 14” size printing Scanning features Color/ Black & White Scan capability Twain Driver 75dpi – 4800dpi (enhanced) Fax features Modem speed: 33.6Kbps Transmission speed: 3 sec Scanning speed: 2.5 sec

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1. Overview

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Scan to USB
This feature lets you scan a document and save it directly to a USB stick.
Start scanning from the machine

CM-C1

To USB memory stick

Document

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1. Overview

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Remote Setting Utilities
Printer Settings Utility : USB & Parallel connection Web Image Monitor: Ethernet connection

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1. Overview

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Machine Targets
Unit life: Approximately 150K or 5 years, whichever comes first. Average monthly print volume: 1K outputs Maximum monthly print volume: 2.5K outputs Duty: 15K outputs

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1. Overview

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Optional Units
The machine has the following optional units. 1 x 250 sheet paper feed unit Memory (32/128 MB)
» The machine has a standard memory of 16 MB. This can be expanded to a maximum of 144 MB.

There are no optional interface units for this machine.

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1. Overview

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2. Specifications

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2. Specifications

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General Specifications
Print speed 20 ppm for A4 22 ppm for Letter Warm up time: 42 seconds (same from energy saver mode) First print time 10 seconds from stand-by 50 seconds from energy saver mode Paper input Standard paper tray: 250 sheets By-pass tray: 50 sheets Optional paper tray: 250 sheets
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2. Specifications

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Paper Specifications
Paper Sizes and weights:
Paper Tray Standard Paper tray By-pass tray Supported Paper Sizes A6, A5, A4, B5, 81/2” x 11”, 81/2” x 13”, 81/2” x 14” A6, A5, A4, B5, 71/4” x 101/2, 81/2” x 11”, 81/2” x 13”, 81/2” x 14” Irregular size: 76-216 x 127356 mm (3.0” - 8.5” x 5.0” 14.0”) Paper Tray Standard Paper tray By-pass tray Paper Weights 60-90 g/m2(16-24 lb.) 60-163 g/m2(16-43 lb.) Remarks Plain paper Plain paper, Envelope, Transparency, Label, Card, Post card

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2. Specifications

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Print Specifications
Print Drivers: PCL6 Resolution: Normal: 600 x 600 dpi Maximum: 1200 x 1200 dpi Toner save mode: Supported Memory: 16 MB Duplex: Not Supported

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2. Specifications

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Scanning Specifications
Scan (full color) method: CCD Resolution Optical: 600 x 1200 dpi Enhanced: 4800 x 4800 dpi Scan area Recommended scan width: 208 mm Maximum scan width: 216 mm Scan to....(supported) E-mail Image OCR Fax Web
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2. Specifications

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Copy Specifications
Copy (black-and white) resolution Text: 600 x 300 dpi Text/Photo: 600 x 300 dpi Photo: 600 x 600 dpi First copy time Standby
» 10 seconds: Platen » 15 seconds: ADF

Energy saver: 50 seconds Resolution Scan: 600 x 300 dpi, 600 x 600 dpi Print: 600 x 600 dpi
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2. Specifications

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3. Installation

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3. Installation

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Overview
The user installs this machine. This means that there is no installation procedure in the Service Manual. However you should also know how to do a full machine installation in case you are required to do so in the field. Use the Operating Instructions to install the machine.

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3. Installation

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Before you Start
Go over the following with the customer before you install the machine. You can get the details from the Operating Instructions (OI), Section 2. Unpacking the machine
» Show the customer all the accessories. Point out the packing tapes and show the customer how to correctly remove them.

Selecting a location
» Assist the customer in selecting a suitable area to put the machine. Make sure the customer understands the machine requires certain clearance. » Explain to the customer about the dangers of direct sunlight, cool air, etc.

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3. Installation

More on Before you Start You may have to install the machine this time. However if the customer is satisfied with this machine they may order a second machine at a future date. At this time. the customer may have to install the second machine by themselves. For this reason you should cover the points shown on the slide.

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Installation
Install the toner cartridge. Install the optional paper tray unit. Install additional memory. Do the following after you have installed the toner cartridge: Load paper to the machine Change the paper size in the tray Connect the machine Switch the machine on

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3. Installation

More on Installation Show the customer the following How to shake the toner cartridge before it gets installed to the machine. The correct procedure to load paper to the machine as well as how to change the tray size. This can prevent paper jams in the future. How to connect the machine. The customer may want to move the machine to another location in the future. How to turn on the machine.

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Setting up the Machine
Practice the following: Changing the display language Set the machine ID Enter characters Set the date and time Set paper size and type User save modes

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3. Installation

More on Setting up the Machine Show the customer how to do the following. Change the display language. Some offices support a multi-lingual environment (Quebec, parts of Europe, etc.) Set the machine ID. Some countries require this by law. How to enter characters with the keypad. This is important because if the user doesn’t understand how to enter information into the machine, then they won't be able to take advantage of the many features. Set the date and time. The user may need to do this again if they move the machine, or if there is a power failure. Set the paper size and type. Depending on customer needs they may need to change paper sizes often. User save modes. Some users are very cost conscious.

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Printer Software
Do the following: Install the machine software Repair the software Remove the software Use the printer utilities

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3. Installation

More on Printer Software Make sure to examine the system requirements before you install the system software. Do the repair/ remove software procedures as often as you feel necessary.

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Scanner Software
Install Twain driver When connected to parallel port or USB Install the network twain driver ScanClair When connected to network Install the scanner software SmarThru4

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Last Step
Do a couple of print jobs to make sure the machine works correctly. Try and use various paper sizes and print media if possible.

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3. Installation

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4. Machine Operation

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4. Machine Operation

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Overview
This chapter is divided into 2 sub chapters to show you how to use the machine from a service point of view and from a user point of view: 4.1 Service 4.2 User

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4. Machine Operation

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4.1 Service

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4.1 Machine Operation > Service

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Tech Mode
Tech mode lets you check the machine and do various tests to solve problems. Practice going into Tech Mode

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4.1 Machine Operation > Service

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What Can I Do in Tech Mode
Tech Mode lets you do the following Data Set-up Machine Tests Machine Reports Clear All Memory Shading Test Practice doing some of the above.

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4.1 Machine Operation > Service

Service Manual, Sections 5.1.2 to 5.1.4

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Firmware
There are two procedures you can use to upgrade the machine firmware Using Print Setting Utility
» Machine connected to PC through parallel or USB cable

Using Web Image Monitor
» Machine connected to PC through network

Upgrade the machine firmware. Practice both modes.

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4.1 Machine Operation > Service

Service Manual, Section 5.3.1

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Firmware Recovery Procedure
The machine will not operate if the update procedure did not work correctly. At this time, do the following Set the power off and then on. Do the steps in the firmware download procedure again. The machine will start the upgrade procedure again.

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4.1 Machine Operation > Service

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Engine Test Mode
The engine test mode lets you check the condition of the print engine. It tests the condition of each device and shows the result of the test on the LCD. Go into Engine Test Mode Press Menu → # → 1 → 9 → 3 → 1 in sequence. The LCD shows "TECH". Then the machine goes into service (tech) mode. Press Menu → # → 1 → 9 → 3 → 1 in sequence to go back to user mode The machine operates normally in Engine Test Mode.
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4.1 Machine Operation > Service

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What Can I Do in Engine Test Mode
Diagnostics Status Print When this function is enabled a group of parameters are printed at the bottom of each page. This shows the print engine condition. This setting stays on when you get out of Engine Mode, so make sure to disable it.

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4.1 Machine Operation > Service

Service Manual, Section 5.4

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4.2 User

Slide 39

4.2 Machine Operation > User

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Paper Handling
Practice the following: Selecting print materials Loading paper Selecting an output location

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4.2 Machine Operation > User

Operating Instructions, Section 3 More on Printer Handling This section is important for the user. Go over the following with the user if possible Some customers may want to print on various print media. Go over the supported print media with the customer. Show the user how to correctly load paper into the paper tray unit. This can avoid paper jams. The machine can print outputs to different output locations. Show the customer how to do this.

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Printing
Practice the following: Printing a document in Windows Printer settings Printing multiple pages Printing posters Fitting documents to selected paper sizes Reducing/Enlarging documents Using watermarks Using overlays

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4.2 Machine Operation > User

Operating Instructions, Section 4 More on Printer This material on this slide will depend on the user. Customer who require more advanced printing applications will be interested in this information.

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Copying
Practice the following: Loading paper for copying Selecting the paper tray Preparing a document Making copies Setting copy options Using special copy features Changing default settings

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4.2 Machine Operation > User

Operating Instructions, Section 5 More on Copying This material on this slide will depend on the user. Customers who require more advanced copying applications will be interested in this information.

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Scanning
Practice the following: Scan from control panel to an application Scan using SmartThru/Twain driver/USB Flash Drive Network scan

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4.2 Machine Operation > User

Operating Instructions, Section 6 More on Scanning This material will be useful for users who want to scan and turn pictures and text into digital files on the computer.

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Faxing
Practice the following: Sending a fax Receiving a fax Automatic dialing More fax features

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4.2 Machine Operation > User

Operating Instructions, Section 7 More on Faxing Applications This material will be useful for users who want to use the machine as a fax machine.

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Using USB Flash Drive
Practice the following: Installing USB flash drive Scanning to USB flash drive Managing USB flash drive Printing from USB flash drive Backing up USB flash drive

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4.2 Machine Operation > User

Operating Instructions, Section 10 More on Using USB Flash Drive Go over this information with the customers. This will be very useful for customers who want to carry data from one location to another.

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Using the Machine on a Network
Practice the following: Setting up a locally shared machine Setting up a network-connected machine

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4.2 Machine Operation > User

Operating Instructions, Appendix A More on Using the Machine on a Network This information will be important for customers who want to have the machine shared on a network. Show the user how to set this up.

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Administrator
Go over the following with the administrator if possible: Basic network installation Printer driver installation Network installation Administration tools

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4.2 Machine Operation > User

Operating Instructions, Administrator Guide Section

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5. Engine

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5. Engine

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Machine Components
Go to the machine and locate the components.

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5. Engine

Service Manual, Section 6.1.1 and 6.1.2

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System Layout
The following parts of the machine all do independent operations: Main Control Operation Panel Scanner Line Interface Power Supply The controller is composed of 2 CPUs and 1 board. The scanner is composed of the ADF and platen cover.

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5. Engine

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Paper Feed-Overview
The paper tray unit and the manual by-pass unit automatically feed paper to the machine. A friction pad separates the paper and makes sure that paper is fed one sheet at a time. A sensor checks when the paper tray is empty. There is no paper near end sensor in this machine.

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5. Engine

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Transfer Unit
The transfer assembly consists of the PTL (pretransfer lamp) and the transfer roller. The PTL sends light to the OPC drum. This lowers the charge on the drum’s surface and improves transfer efficiency. The transfer roller moves toner from the OPC drum surface to the paper.

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5. Engine

More on the Transfer Unit The charging voltage, developing voltage and the transfer voltage are controlled by PWM (Pulse Width Modulation). Each output voltage is changeable according to the PWM duty cycle. The transfer voltage used when the paper passes the transfer roller is decided by environment recognition. The resistance value of the transfer roller changes due to the surrounding environment in the room or within the machine. This change in resistance in turn changes the value of the voltage due to loading. This voltage is fed back into the set through the A/D converter. Based on this fed back value the PWM cycle is changed to maintain the required transfer voltage.

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Drive Unit
The drive assembly is a gear driven power unit. The main motor supplies power to the following: Paper feed unit Fusing unit Toner cartridge Software drives the main motor and controls the motor acceleration, motor speed and motor deceleration.

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5. Engine

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Fusing Unit
Mechanism Fusing lamp Hot roller Pressure roller Thermistor and thermostat. Safety features 1st protection device: Hardware cuts off when the machine overheats (>207°C). 2nd protection device: Software cuts off when the machine overheats (>220°C). 3rd protection device: Thermostat cuts off mains power to the fusing lamp (>160°C).
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5. Engine

More on the Fusing Unit The temperature of the heat roller's surface is measured with a thermistor. The AC power is controlled by comparing the target temperature to the value from the thermistor. An error shows if the value from the thermistor is out of the controlling range during the fusing process.

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Fusing Unit Components
Thermostat The thermostat cuts off the power to the fusing lamp to not let the machine overheat. Power gets cut when the thermostat temperature gets to 160°C Thermistor The thermistor detects the surface temperature of the hot roller. This information goes to the main processor, to regulate the temperature of the hot roller Hot Roller The fusing lamp heats the surface of the hot roller. Toner gets melted and stays on the surface of the paper when the paper passes between the hot roller and pressure roller Pressure Roller The pressure roller is mounted under the hot roller
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5. Engine

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Fusing Unit Errors
Open heat error The temperature stays lower than 68°C for more than 25 seconds during warm-up. Low heat error Standby:
» The temperature stays lower than 100°C for more than 25 seconds.

Printing:
» The temperature stays lower than 145°C for more than 5 seconds for 2 consecutive pages » The temperature stays 40°C lower than the fixed fusing temperature for more than 4seconds for 3 consecutive pages.

Overheat error The temperature stays higher than 220°C for more than 3 seconds.
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5. Engine

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Scanning Unit
The image gets read using a photosensitive sensor. The scanning unit consists of the following parts: CCD module Connection board ADF board AFE (Analog Front End) Image Processor (located in CPU) Platen glass and ADF mechanism.

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5. Engine

Service Manual, Section 6.2.5

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Laser Scanning Unit (LSU)
Converts the video data received from the computer into an electrostatic latent image on the surface of the OPC drum.

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5. Engine

More on the Laser Scanning Unit The laser-scanning unit converts the video data received from the computer into an electrostatic latent image on the surface of the OPC drum. This is achieved by controlling the laser beam and exposing the surface of the OPC drum to the laser light. The polygon mirror reflects the laser light onto the OPC. Each side of the mirror is one scan line. The OPC drum turns as the paper feeds to scan the image down the page.

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Toner AIO Cartridge
Charge Roller OPC Drum Doctor Blade Supply Roller

Developer Roller

Transfer Roller
Slide 59

5. Engine

More on Toner Cartridge The toner cartridge contains the OPC unit and toner unit. The OPC unit consists of the OPC drum and charging roller. The toner cartridge unit consists of the toner, supply roller, developing roller, and doctor blade. There is no toner near end sensor in the machine. But the machine has a toner remaining amount sensor. A cleaning blade is used to collect used toner. Developing method: Non magnetic 1 element contacting method Toner: Non magnetic 1 element shatter type toner Toner life span: 5,000 sheets (IDC Pattern/A4 standard) OPC cleaning: Electrostatic process

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New AIO Detection
A new supply AIO cartridge has a ID chip. The machine knows a new cartridge has been installed when the chip gets detected.

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5. Engine

More on New Toner Cartridge Detection When the new cartridge is installed in the machine, the machine automatically detects by the ID chip that the cartridge is brand-new. Then the machine resets the total dot counter (TOTAL TONER COUNT) and CRU print counter (Cru Prints). and increments the counter for counting the number of CRU replaced (Replaced Toner Counts). In the case when the “Replaced Toner Counts” is 0, the CRU currently installed is regarded as a starter CRU. In this condition, threshold to detect toner end is shorter than that for supply CRU.

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Toner End Detection
The machine does not have a toner end sensor. The machine checks the amount of toner with software. The machine counts and adds up black dots as toner consumption. For example, the following occurs when the machine prints 5% of test chart.
» Starter cartridge: Approx. 4,750,000,000 dots will be added » Supply cartridge: Approx. 7,500,000,000 dots will be added

You can check the total dot counts from the current cartridge in the System Data List in TECH mode.
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5. Engine

More on Toner End Detection When the total number of dots gets to a pre-programmed figure (as for toner near-end), the machine shows “TONER LOW”. After another period of dots has been counted up, the machine finally shows “TONER EMPTY” (as for toner end), and the machine stops printing.

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Main PBA
The engine board and controller board are both on a single PBA and consist of the following parts: CPU Printer scanner Line control functions.

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5. Engine

Service manual, Section 6.3.1

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Sensors and Circuits
The machine has the following sensors: Paper empty sensor By-pass tray sensor Paper feed sensor Paper exit sensor Cover open sensor The machine has the following circuits: DC Fan/Solenoid Motor

Slide 63

5. Engine

Service Manual, Section 6.3.7

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SMPS and HVPS
The SMPS (switching mode power supply) and HVPS (high voltage power supply) are on the same board.

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5. Engine

Service Manual, Section 6.4.1. to 6.4.2 More in SMPS and HVPS The SMPS supplies either 110V or 220V DC power to the system, and outputs +5V, +12V and +24V supplies to the main and other PBAs. The HVPS creates the high voltage of THV/MHV/Supply/Dev and supplies it to the toner cartridge. The CPU modifies some of these voltage settings to provide the ideal voltages to create the image. The HVPS part uses the 24V, and outputs the high voltage for THV/MHV/BIAS. Outputted high voltage is supplied to the following parts: Toner Cartridge OPC Cartridge Transfer roller.

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Fusing Unit AC Power Control
The fusing lamp is heated with AC power and is controlled by a triac (THY1). "On/Off control" is achieved when the gate of the triac is turned on/off by a phototriac (PC1). The Phototriac also acts as an isolating part.

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5. Engine

Service Manual, Section 6.4.3

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Others
USB Host The USB host PBA provides power to the USB connector. This enables the USB memory drive to use the following functions:
» Direct printing » Scan to USB functions

Fax Modem Group3 facsimile modem LIU PBA The LIU board is the line interface unit and consists of the following.
» Tel_line » Interface circuit » Telephone circuit
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5. Engine

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6. Maintenance

Slide 67

6. Maintenance

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Overview
The user can do all maintenance procedures for this machine. However you should also know how to maintain this machine in the event that you are asked to do so in the field.

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6. Maintenance

The main point of this chapter is to educate you on machine maintenance. At the same time, the information presented can also be passed along to the customer. Try to give a demonstration to the customer when you are at the customer site if possible. Teaching the customer essential maintenance procedures can save you a future visit to the site.

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6.1 Service PM

Slide 69

6.1 Maintenance > Service PM

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Service PM Intervals
Scanner ADF Rubber pad: 20 K ADF Pick-up Ass'y: 80 K Printer Transfer Roller: 60 K Fusing Unit: 80 K Pick-up Ass'y: 150 K

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6.1 Maintenance > Service PM

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6.2 User PM

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6.2 Maintenance > User PM

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Clearing the Memory
This lets you clear information stored in the machines memory. Make sure all fax jobs have been completed before you do this procedure.

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6.2 Maintenance > User PM

Operating Instructions, Section 8

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Cleaning the Printer
The machine should be cleaned each time you replace the toner cartridge, or, if there are problems with print quality. Do the following: Clean the outside of the machine Clean the inside of the printer Clean the scan unit

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6.2 Maintenance > User PM

Operating Instructions, Section 8

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Toner Cartridge
Important notes: Keep the cartridge in the package until you are ready to use it. Do not refill the toner cartridge. Store toner cartridges in the same environment as the machine. Do not expose the cartridge to light for more than a few minutes.

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6.2 Maintenance > User PM

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Redistributing Toner
Images can fade or light areas can show if the toner is low. Redistributing the toner can temporarily solve this.

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6.2 Maintenance > User PM

Operating Instructions, Section 8 More on Redistributing Toner Redistributing the toner is not a permanent solution. Let the user know that this 'could' temporarily solve the problem, and that they should replace the toner cartridge as soon as possible. Replace the toner cartridge if the above procedure does not solve the problem.

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Replacing the Toner Cartridge
Replace the toner cartridge.

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6.2 Maintenance > User PM

Operating Instructions, Section 8

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Set Notify Toner
This option lets you automatically send a fax to a service company or to the dealer to notify them that your machine requires a new toner cartridge. Use the “Maintenance” menu to enable this feature. The telephone number must be pre-programmed by a service engineer

Slide 77

6.2 Maintenance > User PM

Practice the procedure Press Menu on the control panel until “Maintenance” shows on the top line of the display. The first available menu item, “Clean Drum,” shows on the bottom line. Press the scroll button (or) to show “Notify Toner” on the bottom line. Then press Enter. Press the scroll button to change the setting. Select “On” to enable this feature. Selecting “Off” disables this feature. Press Enter to save the selection.

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Cleaning the Drum
Clean the OPC drum if streaks or spots show on the printout using the “Maintenance” menu. You can also enable “Auto Cleaning” The drum will automatically be cleaned every 500 pages. Use it when inferior paper is used.

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6.2 Maintenance > User PM

Operating Instructions, Section 8

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Set E-mail Notification
This features lets you know the machine status via E-mail. You must enter some information to the Web Image Monitor before you can use this function.

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6.2 Maintenance > User PM

Operating Instructions, Section 8

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7. Replacements and Adjustments

Slide 80

7. Replacements and Adjustments

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Overview
This chapter will include practical work assignments. Make sure you read the precautions in Section 3.1 of the Service Manual before you do the replacement procedures. Otherwise you can damage the machine. Work through all the assignments in the order that they are presented in the training module. The procedure to reassemble the fusing unit is complicated. Full details will be provided for this procedure.

Slide 81

7. Replacements and Adjustments

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Practical Assignment 1
Do the replacement procedures for the following parts: Covers Scanner Assembly ADF Motor Assembly Operation Panel Middle Cover and Exit Roller Control Shield Assembly Engine Shield Assembly and Exit Board SMPS and LIU

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7. Replacements and Adjustments

Service Manual, Section 3.2 to 3.9

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Fusing Unit
The procedure to reassemble the fusing unit is a bit complicated. The stripper pawls must be put in the correct position before you can reassemble the fusing unit. Stripper pawls (red circles) and stripper pawl heads (red arrows) must be set as shown below.

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7. Replacements and Adjustments

More on Reassembling the Fusing Unit The most important thing to note when you reassemble the fusing unit, is the position of the 4 stripper pawls. The stripper pawls must be put back to their original position when you reassemble the fusing unit. The machine will still work if the stripper pawls are not put back in their correct positions. However the print quality will be severely affected. There is a procedure to do this. 1. Remove the stripper pawls from the stripper pawl slots. 2. Put the top part of the fusing unit and the bottom part of the fusing unit together again. 3. Set the stripper pawls into the stripper pawls holder slots and snap them into the slots. 4. Make sure the stripper pawl heads sit as they are shown in the slide. 5. Finally, reassemble the rest of the fusing unit.

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Incorrect Position
This shows the stripper pawls in the incorrect position. Note how the stripper pawls (red circles) and stripper pawl heads (red arrows) are not sitting in their correct position.

Slide 84

7. Replacements and Adjustments

More on Incorrect Position Compare this slide to the previous slide and note the positions of the stripper pawls and the stripper pawl heads. The difference should be obvious.

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Practical Assignment 2
This assignment will cover the fusing unit only. Do the replacement procedures for the following parts: Fusing unit assembly Thermostat Fusing lamp Stripper pawls Thermistor

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7. Replacements and Adjustments

Service Manual, Section 3.10.1 to 3.10.5

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Practical Assignment 3
Do the replacement procedures for the following parts: Fan LSU CRUM Board Drive Assembly Cover Mid-Front Transfer Assembly Feed Assembly Pick-up Assembly and Solenoid By-pass/Paper Feed Unit Pick-up Rollers

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7. Replacements and Adjustments

Service Manual, Section 3.11 to 3.18

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8. Troubleshooting

Slide 87

Paper Tray S t dP

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Overview
The user can do most of the troubleshooting procedures for this machine. However you should also know how to troubleshoot this machine in case you are asked to do so in the future.

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8. Troubleshooting

Paper jams will be the most common problem users will face with this machine. For this reason, you will study paper jam conditions in detail. Make sure you do the practical assignments for troubleshooting paper jam conditions. This will let you train the user how to remove paper jams when you are at the customer site.

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Paper Path Overview
The machine has the following two paper paths. Engine part Scanner part
(30She ets)

Engine Part

3

4
Fuser

LSU

CR PR OPC TR DR SR PTL

Toner Cartridge

7

2
FR

6

8

5 1

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8. Troubleshooting

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Copy/Scan Document Path
This shows the paper path in the scanning unit.

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8. Troubleshooting

Service Manual, Section 4.1.1

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Engine Document Path
This shows the paper path in the engine unit.

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8. Troubleshooting

Service Manual, Section 4.1.1

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Paper Jams-Overview
Paper can get jammed under the following conditions: The tray is loaded incorrectly or overfilled. The tray has been pulled out during a print job. The front cover has been opened during a print job. Incorrect paper type was used. The machine has the following paper jam conditions. Jam0: Paper feed area Jam1: Fusing unit/Toner cartridge area Jam2: Paper exit area By-pass Jam: By-pass tray
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8. Troubleshooting

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ADF Jams
'DOCUMENT JAM' shows on the operation panel if a document jams when it gets fed through the ADF. Practice clearing the following ADF jam conditions: ADF Input mis-feed ADF Exit mis-feed ADF Roller mis-feed

Slide 93

8. Troubleshooting

More on ADF Jams Technically you will be able to do the practical assignment shown on the slide as there will not be any paper jammed in the machine. For this reason you should go to the area of the machine in question and simulate a jam condition. The most important thing to remember is the procedure to clear the paper jam as well as the area of the machine where the jam occurs.

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Jam0 (Paper Feed Area)
Jam 0 occurs if the paper feed sensor (blue circle) is not operated within a certain time.

L

T

P

Fnr es Se ed o

M Ss P eo nr

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8. Troubleshooting

Service Manual, Section 4.2.2

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Jam1 (Fusing/Toner Cartridge Area)
Jam 1 occurs if the paper feed sensor (blue circle) is not operated within a certain time.

EXIT Sensor

L

T

P

Fnr es Se ed o

M Ss P eo nr

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8. Troubleshooting

Service Manual, Section 4.2.3

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Jam2 (Paper Exit Area)
Jam 2 occurs if the trailing edge of the paper does not pass the exit sensor (blue circle) within a certain time after the leading edge of the paper activates the exit sensor.

EXIT Sensor

L

T

P

Fnr es Se ed o

M Ss P eo nr

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8. Troubleshooting

Service Manual, Section 4.2.4

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By-pass Tray Jam
This jam occurs in the by-pass tray.

EXIT Sensor

L

T

P

Fnr ed e Ss eo

FR

M er PSo n s

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8. Troubleshooting

Service Manual, Section 4.2.5

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Common Problems
The service manual has tables to help you solve all kinds of problems with: Paper Feed: Section 4.3 Machine malfunction; Section 4.4 Print Quality: Section 4.5 Fax/ Phone: Section 4.6 Copy: Section 4.7 Scanning: Section 4.8 Error messages: Section 4.9 Toner Cartridge: Section 4.10 Software: Section 4.11 Network: Section 4.12

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8. Troubleshooting

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Troubleshooting-User
The user can do many of the troubleshooting procedures for this machine. Open the troubleshooting section of the Operating Instructions and go over the basic troubleshooting techniques with the user. This can save you a future visit to the site.

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8. Troubleshooting

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FX200 (B273)
END

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