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Successful and charismatic people proactively build pleasing and magnetic personalities. It is easy to recognize them by their distinct positive features. They are different in the way they behave, in the way they walk and talk. It is apparent in their personalities, tone of voice, warmth in their behavior and level of confidence. A positive personality is a combination of a person’s attitude, behavior and expression. A winning combination requires both charisma and character. Here are some steps for building a positive personality. 1. Adopt win-win principle: Let us not think of winning person could also be right. attitude will spread a lot of customers, our colleagues, alone. Let us win together. If I am right, the other We have to think in terms of a win-win situation. This goodwill while eliminating ill will. When we deal with our let us practice this approach.

2. Show consideration, courtesy and politeness: These qualities contribute greatly towards creating a better working environment. They cost nothing but they pay well. They are small investments but the payoffs are huge. Courtesy and politeness are offshoots of deep moral behavior. 3. Think before you speak: A wise man thinks before he speaks. He knows what is to be said and what is to be left unsaid. He chooses his words carefully for he knows that the wrong use of words may hurt the feelings of others more than anything else. 4. Accept constructive criticism: Justified criticism should be accepted gracefully and taken in the right spirit. It should be taken as a positive feedback. We have to learn a lot from it since it helps us to improve our performance. We should be thankful to the person who gives us constructive criticism. 5. Give positive criticism? Criticize the behavior, not the person. We have to criticize the action of the other person with a spirit of helping him rather than as a putdown. We have to criticize the behavior of a person not the person himself. We have to criticize the performance and not the performer. Out attitude should be corrective rather than punitive. We have to criticize in private not in public. 6. Accept responsibility: We have to cultivate responsible behavior. Accepting responsibility involves thoughtful action. A responsible person always feels accountable for his actions. He never shifts the blame on to others for his actions. 7. Smile warmly and sincerely: A smile costs nothing but creates much. It takes more muscles to frown than to

smile. It is an inexpensive way to improve our looks. A smile happens in a flash but the memory of it lasts for long. 8. Show enthusiasm in every walk of life: Enthusiasm promotes confidence and improves morale. It acts as a driving force. Enthusiasm and success go together. One can easily acquire and practice the habit of showing enthusiasm. Enthusiasm converts mediocrity into excellence. 9. Admit your mistakes gracefully: It is a good thing to admit one's mistake and correct it rather than defend it. Acceptance of mistakes disarms the other person. It helps to improve our performance and move towards perfection. 10. Do not put up an argument, discuss but never argue, agree to disagree: If you win an argument you have lost a friend. The best way to win an argument is to avoid it. Arguing is like fighting a losing battle. If it is a discussion it is always a two-way traffic. We let the other person state his side of the case. During the discussion we have to be flexible and willing to yield. 11. Show commitment through action: A commitment is a promise to be kept no matter what happens. No lasting relationship can be built without commitments. A promise without action makes a person unpredictable and brings disrepute to the person. 12. Do not indulge in gossip: Gossip often leads to slander and defamation of character. A gossip listens in haste and repeats at leisure. It is an art of saying many things about nothing. One has to refrain from indulging one's self in gossip. 13. Show gratitude and be thankful to others: It is a feeling and comes out of the heart. It comes out of humility. It is a feeling of thankfulness towards others. It must be sincere. It may be a smile or a thank you or a word of appreciation. Gratitude should be a way of life. 14. Adopt a "forgive and forget" attitude and never bear grudges: This attitude enlarges our circle of influence. We are able to build an everlasting relationship with our colleagues. 15. Be loyal to your institution: It is said, "An ounce of loyalty is worth more than a pound of cleverness". We should be loyal to our institution, which gives us bread and butter. We should never speak ill of our own institution. 16. Practice humility:

Humility is the base of all virtues. A person who practices humility never behaves arrogantly. Success and humility should go together. One has to keep in mind that humility and simplicity are signs of greatness. 17. Be empathetic: Treat others, as we would like to be treated. Ask a question to yourselves "how do you feel if someone treats you badly?" 18. Be a good listener: Listening to others shows understanding, respect and caring for them. A good listener always motivates the other person to speak. 19. Develop a sense of humor: Humor has a great ability to make a person likeable and attractive. Laughter is the natural tranquilizer. It makes life's adversities easier to handle. Learn to laugh at your self because it is the safest humor. 20. Develop good manners: Manners make a man. One has to practice good manners both at home and office. Good manners reveal one's culture. The cultured persons spread happiness wherever they go while uncultured persons spread happiness whenever they go. 21. Practice generosity and show a caring attitude: Generous people enjoy the richness of life more than selfish persons. Being generous means being thoughtful and considerate without being asked. A caring attitude earns goodwill and it does not cost anything. Money is no substitute for caring and understanding. Be sensitive to the other person's feelings. 22. Maintain honesty, credibility and integrity: One has to be open and frank in his dealings to practice honesty. This means being genuine and real. An honest person shows respect for himself as well as others. Honesty requires firmness and commitment. It enhances one's credibility and integrity.