PROJECT REPORT ON TOTAL QUALITY MANAGEMENT CONCEPTUALIZATION

This is Total Quality Management Project Report. Human resource is the most important factor for any organization and success of any Organization is depending upon its resource .If human resource of organization is not happy with the organization. It will adversely affect the organization. The higher degree of commitment toward work will improve productivity and will decrease rejection cause due to human factor. So to make the people happy is the responsibility of the organization. So this study is helpful to measure the level of commitment toward work and to know the factor affecting the commitment level .

QUALITY:1. Quality means fit ness for use. 2. Quality means productivity, competitive cost, and timely delivery, total customer satisfaction. 3. Quality means conformance to specification and standard. 4. Conformance to requirements. 5. Quality is what the customer says 6. Quality means getting every one to do what they have agreed to do and to do it right the first time and every time.

TOTAL QUALITY :It means all the people of the organization are committed to product quality by doing right things right, first time, every time by employing organization resource to provide value to customer.

TOTAL QUALITY MANAGEMENT: It is the process designed to focus external/internal customer expectation preventing problems building ,commitment to quality in the workforce and promoting to open decision making.

TOTAL:
Every one associated with the company is involved in continuous improvement, in all functional area, at all level.

QUALITY:
Customer express and implied requirement is met fully.

MANAGEMENT:
Executive are fully committed Decision in a planned way. To maintain existing lever of quality. To improve existing lever of quality. Effective utilization of resource.

PRINCIPLES OF TQM:1.Delight the customer 2. Management by fact 3. People based management 4. Continuous improvement 5. Strong leadership 6. Quality system measure& record 7. Team work, Team accountable, correct problem 8. People oriented technology, speed.

FOUR C’S OF TQM
1. Commitment 3. Communication 2. Comptence 4. Continuous improvement

FACTOR AFFECTED THE COMMITMENT OF THE EMPLOYEES:General worker attitude toward the company. General worker attitude toward the supervisor. Lever of satisfaction toward job standard. The lever of consideration the supervisor shows to his subordination. The workload & work pressure level. The treatment of individual by the management The lever of worker’s satisfaction with the salaries The level of worker pride in the company and its activity

Worker reaction to the formal communication network in the organization. Intrinsic job satisfaction level of the worker. Worker attitude toward the fellow worker.

OPERATIONALISATION OF THE CONCEPT:I have studied on impact of employee’s commitment toward. I have explained earlier. In the company, they already have implemented TQM so through this study, I measured the degree of implementation in the organization and what are the factor that are affected the commitment lever and to check how much they are satisfaction with the TQM implement. For this purpose, I have made the questionnaire which consisting of multiple-choice questions. I have collected the data from them and after that I have tabulated them and interpreted them and give the recommendation.

Focus of the problem:
The main emphasis will be on to find out quality employee’s commitment toward their work as a result total quality implementation.

Review of Existing literature:
Many people have work on this topic. They sum up various finding. They found that apply TQM has directly increased their morale; increase the satisfaction lever and commitment toward their work. These are the finding of various researchers. Several articles have been published in different journals , magazines and newspaper such as HARVARD BUSINESS REVIEW,THE ECONOMIC TIMES,VIKALPA etc. But the effect of TQM on employees commitment in the company has so far not undertaken. This project has been done first time in the company.

LIMITATION
~Employees of the organization may hide the fact.

~The management did not agree to disclose all the confidential data. ~Number of respondents are very less, so clear conclusion can’t be drawn.

OBJECTIVE OF THE STUDY:The objectives of this study are:
1.To find the degree of TQM implemented in the organization. 2.To study the level of commitment of employees toward their work. 3. To find out factor influencing the commitment.

RESEARCH METHODOLOGY
Research methodology is a way to solve the research problem in a systematic manner. It may understand as a science of studying how the research is done significantly. The methodology may differ from problem to problem, yet the basic approach towards the research remains the same. The sequence or steps followed have been explained as under:

UNIVERSE AND SURVAY POPULATION
The universe is the employee working at mill. I have selected 100 employee 40 FROM THE STAFF,60 FROM THE WORKER for the survey.

RESEARCH DESIGN

This research is of EXPLORATARY RESEARCH DESIGN .I have used the questionnaire method for collecting the data.

ANALYSIS PATTERN Data collection:
This data is primary data, which I have been collected with the help of questionnaire. I have prepared a questionnaire on the basis of the factors responsible for employee’s commitment in the organization.

MACRO ANALYSIS (Inferences &Interpretation)

The detailed analyses of the results are explained below: MOST OF EMPLOYEES FEELS THAT: Most of the staff member and worker feel that organization is quality conscious toward the employees. This also increases their commitment toward the work and toward the organization. Some of the employee’s feel that thy have proper information about the policies, practices followed in the organization. But some of employees feel that there is no proper communication. Most of the facts related with the organization are hided by the management from the employees. Most of the employees feel that they don’t get rewarded for their good performance. Most of the staffs member feel that their performance is properly measured in the organization.

RECCOMENDATIONS
The suggestions I have given for the betterment are explained below:

 It is very important to provide the opportunity to the employees of the organization to express their ideas or whatever they want to express.  Management should clear their vision mission and goals towards the employees in the organization.  Management should involve the workers representatives in managerial activities so that the transparency could be maintained and through this they can win the confidence of the employees.  Management should give due importance to mental relaxation &social cultural development of an employees who strives hard for the company.  Reward or Praise/appreciation works as magic for an individual and motivates them for work.  Role clarity of each position should be defined and based on that individuals can plan their work accordingly.  Self-potential system should be encouraged.  There are regular review and comparison of current & past performance to detect gradual deterioration in the strategy.  Proper cooperation should be necessary in the company.

NOTE: THIS QUESTIONNAIRE IS PURELY FOR ACADEMIC PURPOSES. ALL THE INFORMATION PROVIDED WOULD BE KEPT CONFIDENTIAL.
Do you think the organization is quality conscious toward employees? YES NO

Does the organization have the certification of ISO 9000?

YES

NO

Is the organization providing quality assurance system & operation? YES NO

Does the organization have quality circle? YES NO

How many people are involved in quality circle? Below 10 above 10 above 15 can’t say

How frequently the organizations have the meeting of quality circle? Weekly biweekly monthly yearly

Do you about the agenda of information or any other information? YES NO

Are the organization is going for the quality audit? YES NO can’t say

Does your organization have quality information system? YES NO can’t say

Are the information system is regularly updated? YES NO can’t say

Do you think the organization used bench marking, if any, please tell me the name of the benchmark organization? YES If yes, then Org. a. b. Area NO can’t say

Does the organization is going for the brain storming session? YES NO don’tknow

Are you practicing the 5’s Japanese philosophy ? YES NO

Does the organization have the certification of ISO 14000 or any other, if any please mention? YES NO don’tknow

Are you practicing the six sigma for the error control? YES NO don’tknow

A formal career planning process exist in the organization Strongly Agree Don’t know Agree Strongly disagree Disagree

There is a shared vision of where your business is growing? Strongly Agree Don’t know Agree Strongly disagree Disagree

Employees are kept updated with changes in job skills & job designs? Strongly Agree Don’t know Agree Strongly disagree Disagree

Formal or informal method is followed for employees feedback and acting on that feedback? Strongly Agree Don’t know Agree Strongly disagree Disagree

Does the organization provide right environment to apply your knowledge from new programs to the job?

Very much Not at all

Some whatLittle

Do you feel that the organization is a good place to Yes No Sometimes

work?

Do you feel comfortable with rules and policy of the organization? Yes No Sometimes

What types of relations are you having with your superior, peers and subordinates? Good If bad then why it is so?  They are not cooperating.  Their behavior is not good  There is no proper communication.  All above Do you feel that you can get ahead in the org. if you make an effort? Yes No Sometimes Average Poor

Do you get any reward on your good performance? Yes No Sometimes

Do you find that your performance is properly measured in the organization? Yes No Sometimes

Do you find that your job makes the best use of your abilities? Yes No Some Times

Thank you for your kind co-operation.

Project Report on Total Quality Management [TQM]

OBJECTIVE WISE ANALYSIS (Micro Analysis)
The analysis according to the objectives are explained below:

Do you think that this organization is QUALITY conscious toward employees? A. Yes B. No Staff % A B 87 13 Workers % 65 25

This shows that about 87% staff and 65% worker agreed that organization is quality conscious toward employees.

Does the organization have the certification of ISO 9000?

A. Yes B. No Staff % A. B. 100 0 Worker % 67 33

This shows that 100% staff and 70% worker said that the organization have the certification of ISO 9000.

Is the organization provide quality assurance system& operation A. Yes B. No Staff % A. B. 80 20 Worker % 58 42

This shows that 80% staff& app.65% worker think that organization providing quality assurance system &operation.

Does the organization have the quality circle?

A. Yes B. No Staff % A. B. 87 13 Worker % 46 54

It shows that app.90% staff & 46% worker agreed with the statement . 54% workers said they don’t know about this.

How many people are involved in the quality circle? A. Below 10 C. Above 15 B.Above 10 D. Can’t say

Staff % A. B. C. D. 22 54 14 10

Worker% 36 28 22 14

It shows that about 54% staff says there are above 10 member in the quality circle. How frequently the organization have the meeting of quality circle ? A. Weekly C. Monthly B. Biweekly D. Yearly Staff % A. B. C. D. 17 57 26 0 Worker% 35 42 23 0

It shows that app.60 % staff & 42% worker says organization have the biweekly meeting of quality circle.

Do you know about the agenda of information or any other information? A. Yes B. No Staff % A. B. 60 40 Worker % 14 86

Above graph shows that 60% staff say that they know about the agenda of the information but 86% worker say they don’t know about this.

Are the organization s going for the quality audit? A. Yes B. No C. Can’t say Staff % A. B. C 85 10 5 Worker % 26 24 50

Above shows that 85% staff &26% worker says that organization is going for quality audit but 50% worker says they don’t know about the quality audit.

Does the organization s have quality information system? A. Yes B. No C. Can’t say Staff % A. B. 95 0 Worker % 15 31

C

5

54

Above shows that 95% staff says that organization have quality information system &54 % worker says they don’t know about this.

Are the information system is regularly updated? A. Yes B. No C. Can’t say Staff % A. B. C 69 11 20 Worker % 55 11 34

About 70 % staff & 55% worker says that organization regularly updated.

Do you think the organization s used benchmarking? D. Yes E. No F. Can’t say

Staff % A. B. C 30 25 45

Worker % 8 0 92

This shows that 95%staff says that organization have quality information system but 54% worker say they don’t know about this.

Does the organization s is going for brain storming session? A. Yes B. No C. Don’t know Staff % A. B. C 70 13 17 Worker % 3 0 97

Above table shows that 70%staff agreed with the statement.but 97% worker say they don’t know about this.

Are the organization is practicing the 5’s Japanese philosophy? A. Yes B. No

Staff % A. B. 90 10

Worker % 26 74

It shows that about the 90% staff and 26% worker says they are practicing this but 74% workers don’t know about this.

Does the organization has the certification of ISO 14000 ? A. Yes B. No C. Don’t know Staff % A. B. C 100 0 0 Worker % 53 16 31

It shows that all of the respondent of staff & most of the worker category says that organization have ISO 14000.

A formal planning process exist in the organization?

A. Strongly agree B. Strongly disagree C. Don’t know D. Agree E. Disagree Staff % A B C D E 18 12 20 30 20 Workers % 7 30 46 7 10

It shows that about 50% of the respondent are agree with the statement but in worker category most of them are either disagree or don’t know.

There is a shared vision of where the business is growing? A. Strongly agree B. Strongly disagree C. Don’t know D. Agree E. Disagree Staff % A B C D E 22 5 25 45 3 Workers % 7 13 40 13 27

It shows that about 50% staff of the respondent are agree with the statement but in worker category app.60% disagree with the statement. Employees are keep updating with change in the job skill & job design? A. Strongly agree B. Strongly disagree C. Don’t know D. Agree

E. Disagree Staff % A B C D E 10 5 10 55 20 Workers % 3 15 13 45 24

It shows that app. 70% respondents are agree with the statement . Formal& informal method is followed for employees feedback & acting on that feedback? A. Strongly agree D.Agree B. Strongly disagree C. Don’t know E. Disagree

Staff % A B C D E 15 5 0 70 10

Workers % 2 21 7 40 30

Above table shows that app. 80% respondents of the staff and 45% from worker said that there are proper feedback system. are agree with the statement .

Does the organization provide right environment to apply knowledge from new programs to the job? A. Strongly agree B.Strongly disagree C. Don’t know D. Agree E. Disagree

Staff % A B C D E 5 75 10 7 3

Workers % 5 28 13 46 8

Above table shows that 75% staff and 50% from worker said that organization provide the right environment to apply knowledge to the job Proper feedback system. are agree with the statement . Do you feel that this organization is a good place to work?

A. Yes B. No C. Can’t say Staff % A B 80 5 Workers % 58 36

C

15

8

It shows that 80% staff&58% worker agreed with the statement.

Do you feel comfortable with the rules and policies of the organization? A. Yes B. No C. Some times Staff % A. B. C. 55 20 25 Worker % 47 40 13

It shows that the employees of the staff category are more satisfied with the rules and policies of the organization then employees from the workers category.  What type of relations are you having with your superiors, peers and subordinates?

A. Good B. Average C. Poor Staff A. B. C. 90 10 0 Workers 34 50 16

It shows that most of the employees from the staff category are having good relationships with their superiors. But most of the workers are having only satisfactory relationships.  If bad, then why it is so? A. They are not co-operating with you B. There behavior is not good C. There is not proper communication. D. All of the above Workers A. B. C. 10 27 18

D.

45 It shows that most of the worker take misbehaviour from their superior.

Do you feel that you can get ahead in the organization if you make efforts? A. Yes B. No C. Sometimes Staff A. B. C. 45 25 30 Workers 24 72 4

This shows that most of the workers feels that they cant get ahead in the organization if they work hard but the attitude of employees of staff is just opposite.

Do you get reward on your good performance? A. Yes B. No C.

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