SAMUEL P.

ERICKSON
Researcher

Computer Specialist

Tutor

The term that best describes my professional personality is knowledge-specialist. I seek out topics and apply all of my creativity and effort into becoming an expert in them. I am driven to not only complete tasks, but exceed expectations and contribute novel ideas. From my experience in customer service, I have acquired an outgoing and friendly temperament.

References
Dawn Albertson, Ph.D Professor of Psychology 507-389-5815 Dawn.Albertson@mnsu.edu Karla Lassonde, Ph.D Professor of Psychology 507-389-5827 Karla.Lassonde@mnsu.edu

Work experience
2010-2012 MNSU, Mankato Department of Psychology Research Assistant Accomplishments In charge of three-part study researching the cognitive basis of misconception revision Presented research at three separate conferences both state and national Awarded campus Foundation grant two consecutive years Research received highest award at campus conference
Project design, participant recruiting and evaluating, data collection/analysis/interpretation, grant/IRB application writing, handling of confidential information

Biological Psychology Tutor Setting up multiple weekly meeting times, explaining complicated topics in a clear and understandable manner, assisting a class of 60 students

Mitchell Wallersteadt Assistant CIO of Customer Services 507-389-5771 Mitchell.Wallersteadt@mnsu.edu

2009-2012 MNSU, Mankato Information Technology Services IT Service Desk Co-Director Student management, customer service, advanced troubleshooting and software support, hiring processes, training, routine managerial activities, student evaluations and promotions, scheduling, payroll, organizing weekly meetings, coordinating changes with staff, work delegation, customer service skill coaching Accomplishments

Education
B.S. Psychology Minnesota State University Mankato Minnesota August 2012 A.A. Psychology Riverland Community College Post-Secondary Enrollment May 2009

Redesigned student organizational structure of eight departments Created training guides and student handbook for 75+ students Lead interview and hiring process for 20+ positions Directly in charge of 20 student workers

Contact
Samuel Erickson 711 South Victory Dr. Apt 2 Mankato, MN 56001 507-369-3068 Samuel.P.Erickson@gmail.com

Skills

Customer Service Technology Support

Hardware/software diagnostics Employee management Group project work

Analytical thinking Interviewing Hiring processes

Extensive work with Microsoft Office