Retail User Guide

for

Finacle Internet Banking

Version 1

Finacle e-Banking, Mobile Banking and Alerts User Manual

TABLE OF CONTENTS
1. INTERNET BANKING – RETAIL MODULE ............................................................................................................. 3 1.1 1.1.1 1.1.2 1.1.3 1.2 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 1.3.6 1.3.7 1.3.8 1.3.9 1.3.10 1.4 1.4.1 1.4.2 1.4.3 1.5 1.5.1 1.5.2 1.5.3 1.5.4 1.5.5 1.5.6 LOGIN ............................................................................................................................................................................. 3 LOGIN (FOR FIRST TIME USERS ) .......................................................................................................................... 3 LOGIN (FOR REGULAR USERS)............................................................................................................................. 5 SET PASSWORD FROM “FORGOT PASSWORD” LINK ...................................................................................... 6 BALANCE AND T RANSACTION INFORMATION......................................................................................................... 9 VIEW ACCOUNT D ETAILS ...................................................................................................................................... 9 VIEW MINI STATEMENT ........................................................................................................................................11 VIEW T RANSACTION HISTORY ............................................................................................................................13 VIEW LIEN I NQUIRY ...............................................................................................................................................16 VIEW NOMINEE D ETAILS......................................................................................................................................18 VIEW STOPPED C HEQUES ...................................................................................................................................20 VIEW CLEARING INSTRUMENTS..........................................................................................................................22 TRANSACTIONS MANAGEMENT ...............................................................................................................................25 ADD B ENEFICIARIES .............................................................................................................................................25 VIEW B ENEFICIARIES ............................................................................................................................................27 EDIT B ENEFICIARIES .............................................................................................................................................30 TRANSFER F UNDS BETWEEN OWN ACCOUNTS ...............................................................................................34 TRANSFER F UNDS TO T HIRD PARTY – OWN BANK........................................................................................38 MAKE PAYMENTS – T HIRD PARTY TRANSFERS/ PAYMENTS TO OTHER BANKS ....................................43 MAKE PAYMENTS – BILLS PAYMENTS .............................................................................................................48 VIEW F UTURE DATED PAYMENTS .....................................................................................................................52 VIEW SAVED TRANSACTIONS .............................................................................................................................54 VIEW COMPLETED T RANSACTIONS ...................................................................................................................57 MANAGE BILLER ........................................................................................................................................................59 ADD/ R EGISTER BILLER ......................................................................................................................................59 VIEW R EGIST ERED BILLERS ...............................................................................................................................62 EDIT R EGIST ERED BILLERS ................................................................................................................................64 GENERAL SERVICES .................................................................................................................................................68 R EQUEST FOR ACCOUNT MODIFICATION.........................................................................................................68 ENABL E MOBILE BANKING (S ELF ENABLEMENT BY USER).........................................................................71 SUBSCRIBE/ U NSUBSCRIBE FOR ALERTS .......................................................................................................74 MAKE INQUIRY .......................................................................................................................................................77 MAKE S ERVICE R EQUEST ...................................................................................................................................79 QUERY S ERVICE R EQUEST .................................................................................................................................81

Confidential, Copyright Stanbic IBTC Bank

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Finacle e-Banking, Mobile Banking and Alerts User Manual

1.
1.1

INTERNET Banking – Retail Module
Login

1.1.1 Login (for first time Users)
Requirements:  User ID  Password STEP 1. ACTION Logon to the Bank’s website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click “Go”

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on “Login”

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Terms and Conditions page.

Confidential, Copyright Stanbic IBTC Bank

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Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP 4.

ACTION Read the “Terms and Conditions”, and scroll to the bottom of the page. Click on Agree

COMMENT

5.

Enter current password and supply new password. Retype new password and click “Ok”

The system would prompt first time Users to change their password. Users should note the conditions for password change indicated on the page Password changed successfully would be displayed to indicate a successful password change

6.

Click “here” to login to account

7.

Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself

The internet service Dashboard for the customer is displayed.

Confidential, Copyright Stanbic IBTC Bank

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Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed Confidential.com) COMMENT 2. Copyright Stanbic IBTC Bank Page 5 of 83 .Finacle e-Banking. ACTION Logon to the Bank’s website (www.1.2 Login (for regular Users) Requirements:  User ID  Password STEP 1.stanbicibtcbank. ACTION COMMENT The Dashboard shows all the accounts of the customer that are profiled for Internet Banking 1. Mobile Banking and Alerts User Manual STEP 8.

Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself 5. System displays Important Security Benefits page. Mobile Banking and Alerts User Manual STEP 3.1. the password can be set by the accessing the “Forgot Password” link on the internet banking login page Requirements:  Internet Banking User ID Confidential. The Dashboard shows all the accounts of the customer that are profiled for Internet Banking 1. 4. The Internet Banking Dashboard for the customer is displayed. ACTION Input your User ID and Password in the corresponding fields and click on “Login” COMMENT User can also click the Dashboard dropdown and login to specific sections of his/ her IB account.Finacle e-Banking.3 Set password from “Forgot Password” link If User has forgotten his/ her login password. Copyright Stanbic IBTC Bank Page 6 of 83 .

Click the “Forgot Password” link on the Internet Banking login Page System would prompt User for response to a series of questions.com) COMMENT STEP 1. Mobile Banking and Alerts User Manual      Date of Birth Account Number (linked to CIF ID) Transaction Amount (1 out of 5 transactions on the above mentioned account number) Transaction Type (Debit or Credit) One Time Password (OTP) ACTION Logon to the Bank’s website (www.Finacle e-Banking. 2.stanbicibtcbank. Copyright Stanbic IBTC Bank Page 7 of 83 . 4. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3. Provide valid responses to the requirements by the application Click on Login after providing response to the required Confidential.

Click on Update Password changed successfully would be displayed to indicate a successful password set 6. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself The internet service Dashboard for the customer is displayed. An OTP would be sent to the User’s registered mobile number 5.Finacle e-Banking. The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Confidential. 8. Enter your new password and the OTP sent to the registered mobile number. Click “here” to login to account 7. Mobile Banking and Alerts User Manual STEP ACTION COMMENT values. Copyright Stanbic IBTC Bank Page 8 of 83 .

Mobile Banking and Alerts User Manual 1.com) COMMENT 2. Copyright Stanbic IBTC Bank Page 9 of 83 .stanbicibtcbank.2. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself Confidential.1 View Account Details Requirements:  User ID  Password STEP 1. Input your User ID and Password in the corresponding fields and click on “Login” User can also click the Dashboard dropdown and login to specific sections of his/ her IB account.Finacle e-Banking. The Internet Banking Dashboard for the customer is 4. ACTION Logon to the Bank’s website (www.2 Balance and Transaction Information 1. System displays Important Security Benefits page.

5. 7. and click on any of Operative. Deposit or Loan accounts to reveal all the customer accounts 6.Finacle e-Banking. The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand “Balance and Transaction Information”. Copyright Stanbic IBTC Bank Page 10 of 83 . Mobile Banking and Alerts User Manual STEP ACTION COMMENT displayed. Select any of the accounts shown and click on “Account details” under Inquiry Features Confidential.

Copyright Stanbic IBTC Bank Page 11 of 83 . Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed Confidential.Finacle e-Banking. User can also download displayed information in pdf and CSV formats 1. Mobile Banking and Alerts User Manual STEP 8.stanbicibtcbank.com) COMMENT 2. ACTION COMMENT System displays all the details of the account.2 View Mini Statement Requirements:  User ID  Password STEP 1. ACTION Logon to the Bank’s website (www.2.

Copyright Stanbic IBTC Bank Page 12 of 83 .Finacle e-Banking. and click on any of Operative. 4. ACTION Input your User ID and Password in the corresponding fields and click on “Login” COMMENT User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself 5. 7. The Internet Banking Dashboard for the customer is displayed. Select any of the accounts shown and click on “View mini statement” under Inquiry Features Confidential. The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand “Balance and Transaction Information”. Deposit or Loan accounts to reveal all the customer accounts 6. Mobile Banking and Alerts User Manual STEP 3.

com) COMMENT Confidential.3 View Transaction History Requirements:  User ID  Password STEP 1. User can also download displayed information in pdf and CSV formats 1. System displays a mini statement of the account. Copyright Stanbic IBTC Bank Page 13 of 83 . ACTION Logon to the Bank’s website (www. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 8.stanbicibtcbank.Finacle e-Banking.2.

Finacle e-Banking. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself 5. The Internet Banking Dashboard for the customer is displayed. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 2. 4. The Dashboard shows all the accounts of the customer that are profiled for Confidential. Copyright Stanbic IBTC Bank Page 14 of 83 . System displays Important Security Benefits page. Input your User ID and Password in the corresponding fields and click on “Login” User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3.

Input the search criterion as desired Click on “Statement” button. Select any of the accounts shown and click on “View transaction history” under Inquiry Features The search criterion page would be displayed 8. Copyright Stanbic IBTC Bank Page 15 of 83 . and click on any of Operative. Mobile Banking and Alerts User Manual STEP ACTION COMMENT Internet Banking 6. Deposit or Loan accounts to reveal all the customer accounts 7. Expand “Balance and Transaction Information”. Confidential.Finacle e-Banking.

The transaction history on the account is displayed based on the search criterion provided by the User 1.2.Finacle e-Banking.stanbicibtcbank. Copyright Stanbic IBTC Bank Page 16 of 83 . Mobile Banking and Alerts User Manual STEP ACTION COMMENT 9.4 View Lien Inquiry Requirements:  User ID  Password STEP 1.com) COMMENT Confidential. ACTION Logon to the Bank’s website (www.

System displays Important Security Benefits page. Input your User ID and Password in the corresponding fields and click on “Login” User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. Copyright Stanbic IBTC Bank Page 17 of 83 .Finacle e-Banking. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3. The Dashboard shows all the accounts of the customer that are profiled for Confidential. The Internet Banking Dashboard for the customer is displayed. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself 5. 4. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 2.

Select any of the accounts shown and click on “Lien Inquiry” under Inquiry Features The lien on the account is pulled from the Core system and displayed 1. Deposit or Loan accounts to reveal all the customer accounts 7.Finacle e-Banking. and click on any of Operative.2. Mobile Banking and Alerts User Manual STEP ACTION COMMENT Internet Banking 6.5 View Nominee Details Requirements:  User ID Confidential. Expand “Balance and Transaction Information”. Copyright Stanbic IBTC Bank Page 18 of 83 .

Input your User ID and Password in the corresponding fields and click on “Login” User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. 4.com) COMMENT STEP 1.Finacle e-Banking. The Dashboard shows all the Confidential. System displays Important Security Benefits page.stanbicibtcbank. Mobile Banking and Alerts User Manual  Password ACTION Logon to the Bank’s website (www. Copyright Stanbic IBTC Bank Page 19 of 83 . 2. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3. The Internet Banking Dashboard for the customer is displayed. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself 5.

2. Mobile Banking and Alerts User Manual STEP ACTION COMMENT accounts of the customer that are profiled for Internet Banking 6. This information is pulled from Core 1. and click on any of Operative.Finacle e-Banking. Select any of the accounts shown and click on “View Nominee Details” under Inquiry Features The system would display the list of Nominees on the account. Copyright Stanbic IBTC Bank Page 20 of 83 . Expand “Balance and Transaction Information”. Deposit or Loan accounts to reveal all the customer accounts 7.6 View Stopped Cheques Requirements:  User ID Confidential.

stanbicibtcbank. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself 5. 2. Input your User ID and Password in the corresponding fields and click on “Login” User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. 4. Mobile Banking and Alerts User Manual  Password ACTION Logon to the Bank’s website (www.com) COMMENT STEP 1.Finacle e-Banking. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3. The Internet Banking Dashboard for the customer is displayed. System displays Important Security Benefits page. The Dashboard shows all the Confidential. Copyright Stanbic IBTC Bank Page 21 of 83 .

7 View Clearing Instruments Requirements:  User ID Confidential. Deposit or Loan accounts to reveal all the customer accounts 7. and click on any of Operative. This information is pulled from Core 1.2.Finacle e-Banking. Expand “Balance and Transaction Information”. Mobile Banking and Alerts User Manual STEP ACTION COMMENT accounts of the customer that are profiled for Internet Banking 6. Copyright Stanbic IBTC Bank Page 22 of 83 . Select any of the accounts shown and click on “View Stopped Cheques” under Inquiry Features The system would display the list of Stopped Cheques on the account.

com) COMMENT STEP 1. The Internet Banking Dashboard for the customer is displayed.stanbicibtcbank. The Dashboard shows all the Confidential. 2. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3. Mobile Banking and Alerts User Manual  Password ACTION Logon to the Bank’s website (www. 4. Input your User ID and Password in the corresponding fields and click on “Login” User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself 5. System displays Important Security Benefits page. Copyright Stanbic IBTC Bank Page 23 of 83 .Finacle e-Banking.

Select any of the accounts shown and click on “View Clearing Instruments” under The system would Inquiry Features display the list of Clearing Instruments on the account.Finacle e-Banking. This information is pulled from Core Confidential. Copyright Stanbic IBTC Bank Page 24 of 83 . and click on any of Operative. Expand “Balance and Transaction Information”. Mobile Banking and Alerts User Manual STEP ACTION COMMENT accounts of the customer that are profiled for Internet Banking 6. Deposit or Loan accounts to reveal all the customer accounts 7.

Copyright Stanbic IBTC Bank Page 25 of 83 .stanbicibtcbank. System displays Important Security Benefits page. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself Confidential. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3. ACTION Logon to the Bank’s website (www.com) COMMENT 2. Input your User ID and Password in the corresponding fields and click on “Login” User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. The Internet Banking Dashboard for the customer is 4. Mobile Banking and Alerts User Manual 1.1 Add Beneficiaries Requirements:  User ID  Password STEP 1.3 Transactions Management 1.Finacle e-Banking.3.

Copyright Stanbic IBTC Bank Page 26 of 83 . 5. and click on Manage Beneficiaries The Manage Beneficiaries page should be displayed 6. Click on Update. Home Bank for Beneficiary within Stanbic IBTC. Select Add a beneficiary from the dropdown and click on Continue The Add a Beneficiary page should be displayed 8. Mobile Banking and Alerts User Manual STEP ACTION COMMENT displayed. 7. Enter mandatory beneficiary details in the provided fields.Finacle e-Banking. The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand “Transaction Management”. Customer can also enter Beneficiary mobile number or email address Confidential. Other Bank for beneficiary outside Stanbic IBTC.

Finacle e-Banking. ACTION Logon to the Bank’s website (www.2 View Beneficiaries Requirements:  User ID  Password STEP 1. Copyright Stanbic IBTC Bank Page 27 of 83 .com) COMMENT Confidential. Enter the token (OTP) generated and click Submit Record successfully added is displayed 1.stanbicibtcbank. Mobile Banking and Alerts User Manual STEP ACTION COMMENT under Payment notification if the customer wants the beneficiary to be notified of payments.3. System should generate a token (OTP) 9.

Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

2.

Select Internet Banking from the dropdown and click “Go”

The Internet Banking login page should be displayed

3.

Input your User ID and Password in the corresponding fields and click on “Login”

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

4.

Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself

5.

The Dashboard shows all the accounts of the customer that are profiled for

Confidential, Copyright Stanbic IBTC Bank

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Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT Internet Banking

6.

Expand “Transaction Management”, and click on Manage Beneficiaries

The Manage Beneficiaries page should be displayed

7.

Select View/Edit beneficiary from the dropdown and click on Continue

The View/Edit Beneficiaries page should be displayed

8.

Click on Search button

The system should display the list of beneficiaries registered for the User

Confidential, Copyright Stanbic IBTC Bank

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Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP 9.

ACTION

COMMENT

1.3.3 Edit Beneficiaries
Requirements:  User ID  Password STEP 1. ACTION Logon to the Bank’s website (www.stanbicibtcbank.com) COMMENT

2.

Select Internet Banking from the dropdown and click “Go”

The Internet Banking login page should be displayed

Confidential, Copyright Stanbic IBTC Bank

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Finacle e-Banking, Mobile Banking and Alerts User Manual

STEP

ACTION

COMMENT

3.

Input your User ID and Password in the corresponding fields and click on “Login”

User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. System displays Important Security Benefits page. The Internet Banking Dashboard for the customer is displayed.

4.

Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself

5.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand “Transaction Management”, and click on Manage Beneficiaries The Manage Beneficiaries page should be displayed

6.

Confidential, Copyright Stanbic IBTC Bank

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Confidential. Select View/Edit beneficiary from the dropdown and click on Continue The View/Edit Beneficiaries page should be displayed 8. Copyright Stanbic IBTC Bank Page 32 of 83 . Mobile Banking and Alerts User Manual STEP ACTION COMMENT 7.Finacle e-Banking. Click on Search button The system should display the list of beneficiaries registered for the User 9.

Mobile Banking and Alerts User Manual STEP ACTION COMMENT 10. Click on Update User can either update the changes in the existing beneficiary or save changes as a new beneficiary System should generate an OTP Confidential. Amend the beneficiary details as may be required. Copyright Stanbic IBTC Bank Page 33 of 83 . Check the box corresponding to any of the shown beneficiaries above and click the Edit button The View/Edit Beneficiaries page for the beneficiary should be displayed 11.Finacle e-Banking.

stanbicibtcbank.3.Finacle e-Banking. ACTION Logon to the Bank’s website (www. Enter the token (OTP) generated and click Submit Record successfully updated or added is displayed 1.com) COMMENT Confidential. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 12. Copyright Stanbic IBTC Bank Page 34 of 83 .4 Transfer Funds between own accounts Requirements:  User ID  Password STEP 1.

Mobile Banking and Alerts User Manual STEP ACTION COMMENT 2.Finacle e-Banking. Copyright Stanbic IBTC Bank Page 35 of 83 . Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3. System displays Important Security Benefits page. 5. The Internet Banking Dashboard for the customer is displayed. Input your User ID and Password in the corresponding fields and click on “Login” 4. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. The Dashboard shows all the accounts of the customer that are profiled for Confidential.

Copyright Stanbic IBTC Bank Page 36 of 83 . Mobile Banking and Alerts User Manual STEP ACTION COMMENT Internet Banking 6. Expand “Transaction Management”. Complete entries into the required fields. and click on Transactions Management The Make a Transactions page should be displayed 7. User can also click on Save to preserve entries made if the User is not ready to execute to transfer.Finacle e-Banking. For recurring transfer. Ensure all mandatory fields are filled. Select Transfer between own accounts from the dropdown and click on Go Click Go button to fetch Network and Transaction Category 8. Click on Submit For one-off transfer. select recurring payment. Confidential. The page for the selected category should be displayed The Initiate Transfer page should be displayed. Select preferred Transaction Category from the dropdown and click Continue 9. select Single payment.

If User selected recurring payment.Finacle e-Banking. User completes all mandatory fields on the page. User can also click on Save to preserve entries made if the User is not ready to execute to transfer. Mobile Banking and Alerts User Manual STEP ACTION COMMENT User can also set the payment date as a future date 10. Click on Submit The Initiate Transfer page should be displayed. Click on Initiate to confirm the transfer The successful transfer page should be displayed 11. Click on Initiate to confirm the transfer The successful transfer page Confidential. the page below is displayed. Copyright Stanbic IBTC Bank Page 37 of 83 . User can also set the payment date to commence in the future 12.

5 Transfer Funds to Third Party – own Bank Requirements:  User ID  Password  OTP STEP 1.Finacle e-Banking. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed Confidential. ACTION Logon to the Bank’s website (www.3.stanbicibtcbank.com) COMMENT 2. Mobile Banking and Alerts User Manual STEP ACTION COMMENT should be displayed 1. Copyright Stanbic IBTC Bank Page 38 of 83 .

4. Mobile Banking and Alerts User Manual STEP 3. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself 5. Select Third Party Payments/ Transfers – own Bank from the dropdown and click on Go Click Go button to fetch Network and Transaction Category Confidential. and click on Transactions Management The Make a Transactions page should be displayed 6. System displays Important Security Benefits page. Copyright Stanbic IBTC Bank Page 39 of 83 .Finacle e-Banking. ACTION Input your User ID and Password in the corresponding fields and click on “Login” COMMENT User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand “Transaction Management”. The Internet Banking Dashboard for the customer is displayed. 7.

If User selected Single payment – Adhoc Payee. select Single Payment – Existing Payee For one-off payment to a non-registered beneficiary. Enter the OTP sent to your registered mobile number and click Submit 11. User can also click on Save to preserve entries made if the User is not ready to execute to transfer. Complete entries into the required fields. select Single Payment – Adhoc Payee For recurring payment to a registered beneficiary.Finacle e-Banking. Click on Proceed At the bottom of the displayed page. Copyright Stanbic IBTC Bank Page 40 of 83 . ACTION Select preferred Transaction Category from the dropdown and click Continue COMMENT The page for the selected category should be displayed For one-off payment to a registered beneficiary. the page below is displayed. User can also set the payment date as a future date Successful transfer page should be displayed 10. select Recurring Payment – Existing Payee 9. Customer Confidential. Ensure all mandatory fields are filled. Mobile Banking and Alerts User Manual STEP 8. Click on Submit The Initiate Transfer page should be displayed. User completes all mandatory fields on the page.

Click on Submit An OTP should be generated and sent to the User’s registered mobile number.Finacle e-Banking. amount and transaction date. Enter the OTP and click Confirm Successful transfer page should be displayed Confidential. User can also set the payment date as a future date 13. Copyright Stanbic IBTC Bank Page 41 of 83 . Mobile Banking and Alerts User Manual STEP ACTION COMMENT can select to add the beneficiary to his Payee list or continue the transfer as-is. User can also click on Save to preserve entries made if the User is not ready to execute to transfer. Enter details of account to be debited. The Single payment – Adhoc Payee is displayed 12.

If User selected Recurring Payment – Existing Payee. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 14. the page below is displayed. Click on Submit OTP should be generated and sent to the User’s registered mobile number User can also click on Save to preserve entries made if the User is not ready to execute to transfer.Finacle e-Banking. Copyright Stanbic IBTC Bank Page 42 of 83 . User completes all mandatory fields on the page. Enter the OTP and click Validate Successful transfer page should be displayed Confidential. User can also set the payment date as a future date 15.

stanbicibtcbank.Finacle e-Banking. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 1. Copyright Stanbic IBTC Bank Page 43 of 83 . ACTION Logon to the Bank’s website (www. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed Confidential.3.com) COMMENT 2.6 Make Payments – Third Party Transfers/ Payments to Other Banks Requirements:  User ID  Password  OTP STEP 1.

Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. The Internet Banking Dashboard for the customer is displayed. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 3. The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand “Transaction Management”. and click on Transactions Management The Make a Transactions page should be displayed 6. Copyright Stanbic IBTC Bank Page 44 of 83 . 5. Input your User ID and Password in the corresponding fields and click on “Login” 4.Finacle e-Banking. System displays Important Security Benefits page. Confidential.

Finacle e-Banking. ACTION Select Payments from the dropdown and click on Go COMMENT Click Go button to fetch Network Category 8. Select preferred Network Category from the dropdown The page should refresh for User to select Transaction Category For 3rd party transfers with beneficiary in other banks . User can also set the payment date Confidential. select Bills Payment 9. Select preferred Transaction Category from the dropdown and click Continue The page for the selected category should be displayed For one-off payment to a registered beneficiary. Complete entries into the required fields. select Recurring Payment – Existing Payee 10. Mobile Banking and Alerts User Manual STEP 7. select Single Payment – Adhoc Payee For recurring payment to a registered beneficiary. User can also click on Save to preserve entries made if the User is not ready to execute to transfer. Click on Pay The Confirm Transfer page should be displayed. select Third Party Payments/ Transfers – Other Banks For Bills Payment both in own bank and other banks. Copyright Stanbic IBTC Bank Page 45 of 83 . select Single Payment – Existing Payee For one-off payment to a non-registered beneficiary. Ensure all mandatory fields are filled.

Copyright Stanbic IBTC Bank Page 46 of 83 . If User selected Single payment – Adhoc Payee.Finacle e-Banking. User completes all mandatory fields on the page. Click on Next At the bottom of the displayed page. Enter details of account to be debited. Mobile Banking and Alerts User Manual STEP ACTION COMMENT as a future date Successful transfer page should be displayed 11. Customer can select to add the beneficiary to his Payee list or continue the transfer as-is. the page below is displayed. The Single payment – Adhoc Payee is displayed 13. Enter the OTP sent to your registered mobile number and click Submit 12. amount and transaction date. User can also click on Save to preserve entries Confidential. Click on Pay An OTP should be generated and sent to the User’s registered mobile number.

User can also set the payment date as a future date 14. Click on Pay OTP should be generated and sent to the User’s registered mobile number User can also click on Save to preserve entries made if the User is not ready to execute to transfer. If User selected Recurring Payment – Existing Payee. Copyright Stanbic IBTC Bank Page 47 of 83 . User completes all mandatory fields on the page. the page below is displayed. User can also set Confidential. Mobile Banking and Alerts User Manual STEP ACTION COMMENT made if the User is not ready to execute to transfer.Finacle e-Banking. Enter the OTP and click Confirm Successful transfer page should be displayed 15.

7 Make Payments – Bills Payments Requirements:  User ID  Password  OTP STEP 1.3.stanbicibtcbank. Copyright Stanbic IBTC Bank Page 48 of 83 . ACTION Logon to the Bank’s website (www. Mobile Banking and Alerts User Manual STEP ACTION COMMENT the payment date as a future date 16. Enter the OTP and click Confirm Successful transfer page should be displayed 1.com) COMMENT Confidential.Finacle e-Banking.

Copyright Stanbic IBTC Bank Page 49 of 83 . Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3. Input your User ID and Password in the corresponding fields and click on “Login” 4.Finacle e-Banking. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 2. The Dashboard shows all the accounts of the customer that are profiled for Confidential. System displays Important Security Benefits page. 5. The Internet Banking Dashboard for the customer is displayed.

select Bills Payment 9. Expand “Transaction Management”. select Third Party Payments/ Transfers – Other Banks For Bills Payment both in own bank and other banks. Select preferred Network Category from the dropdown The page should refresh for User to select Transaction Category For 3rd party transfers with beneficiary in other banks . Select preferred Transaction Category from the dropdown and click Continue The page for the selected category should be displayed For one-off payment to a registered Biller. select Recurring Payment – Existing Payee Confidential. select Single Payment – Existing Payee For recurring payment to a registered Biller. Select Payments from the dropdown and click on Go Click Go button to fetch Network Category 8.Finacle e-Banking. Copyright Stanbic IBTC Bank Page 50 of 83 . and click on Transactions Management The Make a Transactions page should be displayed 7. Mobile Banking and Alerts User Manual STEP ACTION COMMENT Internet Banking 6.

If User selected Recurring Payment – Existing Payee. Click on Pay COMMENT The Confirm Transfer page should be displayed. Enter the OTP sent to your registered mobile number and click Submit 12. the page below is displayed. Ensure all mandatory fields are filled. User completes all mandatory fields on the page. Confidential. ACTION Complete entries into the required fields. Copyright Stanbic IBTC Bank Page 51 of 83 . Click on Pay OTP should be generated and sent to the User’s registered mobile number User can also click on Save to preserve entries made if the User is not ready to execute to transfer. User can also set the payment date as a future date Successful transfer page should be displayed 11.Finacle e-Banking. Mobile Banking and Alerts User Manual STEP 10. User can also click on Save to preserve entries made if the User is not ready to execute to transfer.

Input your User ID and Password in the corresponding fields and click on “Login” User can also click the Dashboard dropdown and login to specific sections of his/ Confidential. Mobile Banking and Alerts User Manual STEP ACTION 13.com) COMMENT 2. Copyright Stanbic IBTC Bank Page 52 of 83 .3.Finacle e-Banking. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3. ACTION Logon to the Bank’s website (www. Enter the OTP and click Confirm COMMENT User can also set the payment date as a future date Successful transfer page should be displayed 1.8 View Future Dated Payments Requirements:  User ID  Password STEP 1.stanbicibtcbank.

and click on Future Dated Payments The Future Dated Payments search page should be displayed 6. Copyright Stanbic IBTC Bank Page 53 of 83 . 5. Select Transaction Type from the from the dropdown and click on Go Click Go button to fetch Network Category Confidential. 4. The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand “Transaction Management”. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself The Internet Banking Dashboard for the customer is displayed. System displays Important Security Benefits page. 7. Mobile Banking and Alerts User Manual STEP ACTION COMMENT her IB account.Finacle e-Banking.

Complete entries into the required fields.Finacle e-Banking. Copyright Stanbic IBTC Bank Page 54 of 83 . Mobile Banking and Alerts User Manual STEP 8.com) COMMENT 2.3. Click on Search The system should display all future dated entries made by the User for the transaction category 1. Select Internet Banking from the dropdown and click “Go” The Internet Confidential.9 View Saved Transactions Requirements:  User ID  Password STEP 1.stanbicibtcbank. ACTION Logon to the Bank’s website (www. ACTION Select preferred Transaction Category from the dropdown and click Continue COMMENT The page for the selected category should be displayed 9. Ensure all mandatory fields are filled.

Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. Copyright Stanbic IBTC Bank Page 55 of 83 . Mobile Banking and Alerts User Manual STEP ACTION COMMENT Banking login page should be displayed 3.Finacle e-Banking. Input your User ID and Password in the corresponding fields and click on “Login” 4. The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand “Transaction Management”. System displays Important Security Benefits page. Confidential. and click on View Saved Transactions The View Saved Transactions search page should be displayed 6. 5. The Internet Banking Dashboard for the customer is displayed.

click Continue The page for the selected category should be displayed 9. Copyright Stanbic IBTC Bank Page 56 of 83 . Complete entries into the required fields. Click on Retrieve The system should display all future dated entries made by the User for the transaction category Confidential. ACTION Select Transaction Type from the from the dropdown and click on Go COMMENT Click Go button to fetch Network Category 8.Finacle e-Banking. Mobile Banking and Alerts User Manual STEP 7. Ensure all mandatory fields are filled.

System displays Important Security Benefits page. Mobile Banking and Alerts User Manual 1. Copyright Stanbic IBTC Bank Page 57 of 83 . Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3. ACTION Logon to the Bank’s website (www. Confidential.3.10 View Completed Transactions Requirements:  User ID  Password STEP 1.stanbicibtcbank. Input your User ID and Password in the corresponding fields and click on “Login” 4. The Internet Banking Dashboard for the customer is displayed. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself User can also click the Dashboard dropdown and login to specific sections of his/ her IB account.com) COMMENT 2.Finacle e-Banking.

Click on Retrieve The system should display all future dated entries made by the User for the transaction category Confidential. and click on View Completed Transactions 6. Ensure all mandatory fields are filled. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 5. Copyright Stanbic IBTC Bank Page 58 of 83 . Complete entries into the required fields. Select Transaction Type from the from the dropdown and click on Go Click Go button to fetch Network Category Click on Continue The View Completed Transactions search page should be displayed 8. 7. The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand “Transaction Management”.Finacle e-Banking.

stanbicibtcbank. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 1. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be Confidential.com) COMMENT 2.Finacle e-Banking. Copyright Stanbic IBTC Bank Page 59 of 83 . ACTION Logon to the Bank’s website (www.1 Add/ Register Biller Requirements:  User ID  Password  OTP STEP 1.4 Manage Biller 1.4.

Input your User ID and Password in the corresponding fields and click on “Login” User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. Confidential. Mobile Banking and Alerts User Manual STEP ACTION COMMENT displayed 3. The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand “Bills Management”. 4. Copyright Stanbic IBTC Bank Page 60 of 83 . The Internet Banking Dashboard for the customer is displayed.Finacle e-Banking. and click on Manage Biller The Manage Biller page should be displayed 6. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself 5. System displays Important Security Benefits page.

Copyright Stanbic IBTC Bank Page 61 of 83 . Enter the token (OTP) generated and click Submit Record successfully added is displayed Confidential. Select Register Payee from the dropdown and click on Continue The Register Payee page should be displayed Click on Search button to display the list of Payees in the system List of Standard Payees retrieved page should be displayed System should generate a token (OTP) 8.Finacle e-Banking. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 7. Enter mandatory beneficiary details in the provided fields. Select Biller to Register from the list and click on Register 9.

stanbicibtcbank.Finacle e-Banking. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed Confidential.com) COMMENT 2. ACTION Logon to the Bank’s website (www. Copyright Stanbic IBTC Bank Page 62 of 83 . Mobile Banking and Alerts User Manual STEP ACTION COMMENT 1.2 View Registered Billers Requirements:  User ID  Password STEP 1.4.

The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand “Bills Management”. Input your User ID and Password in the corresponding fields and click on “Login” User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. and click on Manage Biller The Manage Biller page should be displayed 6. System displays Important Security Benefits page. Copyright Stanbic IBTC Bank Page 63 of 83 .Finacle e-Banking. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself 5. The Internet Banking Dashboard for the customer is displayed. 4. Confidential. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 3.

Copyright Stanbic IBTC Bank Page 64 of 83 .Finacle e-Banking. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 7.3 Edit Registered Billers Confidential.4. Select View Registered Payee from the dropdown and click on Continue 8. Click on Search button to display the list of Payees in the system List of Standard Payees registered to the User should be displayed 1.

Finacle e-Banking. Input your User ID and Password in the corresponding fields and cli ck on “Login” 4. Copyright Stanbic IBTC Bank Page 65 of 83 . Mobile Banking and Alerts User Manual Requirements:  User ID  Password  OTP STEP 1. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3.com) COMMENT 2. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. The Internet Banking Dashboard for the customer is displayed. ACTION Logon to the Bank’s website (www. Confidential. System displays Important Security Benefits page.stanbicibtcbank.

Click on Search button to display the list of Payees in the system List of Standard Payees registered to the User should be displayed Confidential. The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand “Bills Management”. Select View Registered Payee from the dropdown and click on Continue 8. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 5.Finacle e-Banking. Copyright Stanbic IBTC Bank Page 66 of 83 . 7. and click on Manage Biller The Manage Biller page should be displayed 6.

Select the Biller whose details you want to edit and Click on Edit View Registered Payees page should be refreshed and display details of previous information entered for the Biller 10.Finacle e-Banking. Edit required information on the displayed page and Click Update The Standard Payee Details page should be displayed and OTP should be generated Confidential. Copyright Stanbic IBTC Bank Page 67 of 83 . Mobile Banking and Alerts User Manual STEP ACTION COMMENT 9.

Copyright Stanbic IBTC Bank Page 68 of 83 .5 General Services 1. Review new details of entries made against old information If detail is NOT okay.Finacle e-Banking.1 Request for Account Modification Requirements:  User ID Confidential.5. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 11. If detail is okay. enter OTP and click on Submit Record should be successfully updated and the confirmation page should display 1. click on Back to go to previous screen.

System displays Important Security Benefits page. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3.Finacle e-Banking.com) COMMENT STEP 1. Mobile Banking and Alerts User Manual   Password OTP ACTION Logon to the Bank’s website (www. Input your User ID and Password in the corresponding fields and click on “Login” 4. Copyright Stanbic IBTC Bank Page 69 of 83 . Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. 5. The Dashboard Confidential.stanbicibtcbank. The Internet Banking Dashboard for the customer is displayed. 2.

Click on Account Maintenance The Account Maintenance page should be displayed 9. and click on Personal Preferences 7. edit the account name in the corresponding field. Select My Profile from the dropdown and click on Continue The My Profile page for the User should be displayed 8. Mobile Banking and Alerts User Manual STEP ACTION COMMENT shows all the accounts of the customer that are profiled for Internet Banking The Manage Biller page should be displayed 6. Expand “General Services”.Finacle e-Banking. OTP should be Confidential. Copyright Stanbic IBTC Bank Page 70 of 83 . Select the account to modify.

ACTION Logon to the Bank’s website (www.stanbicibtcbank.com) COMMENT Confidential.2 Enable Mobile Banking (Self enablement by User) Requirements:  User ID  Password STEP 1.5. Enter the OTP generated and click on Ok Successful message should be displayed 1. Mobile Banking and Alerts User Manual STEP ACTION click on Update COMMENT generated 10. Copyright Stanbic IBTC Bank Page 71 of 83 .Finacle e-Banking.

Mobile Banking and Alerts User Manual STEP ACTION COMMENT 2. The Internet Banking Dashboard for the customer is displayed. The Dashboard shows all the accounts of the customer that are profiled for Confidential. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3. Input your User ID and Password in the corresponding fields and click on “Login” 4. Copyright Stanbic IBTC Bank Page 72 of 83 . System displays Important Security Benefits page.Finacle e-Banking. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. 5.

and click on Personal Preferences The Manage Biller page should be displayed 7. Click on Mobile Banking Options The Mobile Banking Options page should be displayed Confidential. Expand “General Services”. Copyright Stanbic IBTC Bank Page 73 of 83 .Finacle e-Banking. Mobile Banking and Alerts User Manual STEP ACTION COMMENT Internet Banking 6. Select My Profile from the dropdown and click on Continue The My Profile page for the User should be displayed 8.

click on Update COMMENT Successful update message should be displayed 10. ACTION Select Browser Based (GPRS). Copyright Stanbic IBTC Bank Page 74 of 83 . Mobile Banking and Alerts User Manual STEP 9.com) COMMENT Confidential.Finacle e-Banking.5.3 Subscribe/ Unsubscribe for Alerts Requirements:  User ID  Password STEP 1. ACTION Logon to the Bank’s website (www. 1.stanbicibtcbank.

Mobile Banking and Alerts User Manual STEP ACTION COMMENT 2. The Dashboard shows all the accounts of the customer that are profiled for Confidential. 5. System displays Important Security Benefits page. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3.Finacle e-Banking. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. Input your User ID and Password in the corresponding fields and click on “Login” 4. Copyright Stanbic IBTC Bank Page 75 of 83 . The Internet Banking Dashboard for the customer is displayed.

Finacle e-Banking. Copyright Stanbic IBTC Bank Page 76 of 83 . Expand “General Services”. Select View/ Update Alert Subscription. Click on Continue The View Alert Subscription page should be displayed showing the list of alerts the User has subscription and to which he can subscribe 7. Mobile Banking and Alerts User Manual STEP ACTION COMMENT Internet Banking 6. Select alert type to be updated The successful message should be displayed Click on subscribe to subscribe for the alerts Click on unsubscribe to unsubscribe for the alerts Click on Update subscription to update subscription account number Confidential. and click on Alerts.

The Internet Banking Dashboard for the customer is displayed. System displays Important Security Benefits page.4 Make Inquiry Requirements:  User ID  Password STEP 1. Confidential. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. ACTION Logon to the Bank’s website (www. Input your User ID and Password in the corresponding fields and click on “Login” 4. Copyright Stanbic IBTC Bank Page 77 of 83 .Finacle e-Banking. Mobile Banking and Alerts User Manual 1. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3.5.com) COMMENT 2.stanbicibtcbank.

and click on Inquiry Facility. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 5. The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand “General Services”.Finacle e-Banking. Click on Continue The Activities page should be displayed showing the list of activities the User can enquired on 6. 7. Copyright Stanbic IBTC Bank Page 78 of 83 . Select Activities from the dropdown. User inputs search criteria and clicks Retrieve to fetch required information Activity type includes:  My Financial Activities  My Non-Financial Activities  Detailed Activity Inquiry  Detailed Transaction Inquiry Confidential. Select activity type Selecting the activity type displays a search page for that type of inquiry.

Copyright Stanbic IBTC Bank Page 79 of 83 . System displays Important Security Benefits page. Confidential. Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3. ACTION Logon to the Bank’s website (www. Mobile Banking and Alerts User Manual 1. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself User can also click the Dashboard dropdown and login to specific sections of his/ her IB account. Input your User ID and Password in the corresponding fields and click on “Login” 4. The Internet Banking Dashboard for the customer is displayed.5 Make Service Request Requirements:  User ID  Password STEP 1.5.Finacle e-Banking.stanbicibtcbank.com) COMMENT 2.

7. Click on Continue The Activities page should be displayed showing the list of activities the User can enquired on 6. Click on the link to select account modification type Service Request includes: Confidential.Finacle e-Banking. Mobile Banking and Alerts User Manual STEP ACTION COMMENT 5. Select New Request from the dropdown. Copyright Stanbic IBTC Bank Page 80 of 83 . and click on Service Request. The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand “General Services”.

Select Internet Banking from the dropdown and click “Go” The Internet Banking login page should be displayed 3.com) COMMENT 2.5. Copyright Stanbic IBTC Bank Page 81 of 83 .6 Query Service Request Requirements:  User ID  Password STEP 1.stanbicibtcbank. Input your User ID and Password in the corresponding fields and click on “Login” User can also click the Dashboard dropdown and login to specific Confidential.Finacle e-Banking. ACTION Logon to the Bank’s website (www. Mobile Banking and Alerts User Manual STEP ACTION  Cheque Book Request (Online)  Request for Demand Draft (Offline)  FD Account Opening (Offline)  FD Renewal (Offline)  Loan Request (Offline)  Stop Cheque Request (Online)  Switch Mailing Address (Online) COMMENT 1.

Click on Continue The Query Requests page should be displayed 6. Mobile Banking and Alerts User Manual STEP ACTION COMMENT sections of his/ her IB account. Copyright Stanbic IBTC Bank Page 82 of 83 . Complete entries into the corresponding fields for the type of request being queried Confidential. 7. 4. System displays Important Security Benefits page.Finacle e-Banking. 5. and click on Query Request. Click “Ok” to acknowledge the information on “Important Security Benefit” of protecting yourself The Internet Banking Dashboard for the customer is displayed. The Dashboard shows all the accounts of the customer that are profiled for Internet Banking Expand “General Services”. Select New Request from the dropdown.

Copyright Stanbic IBTC Bank Page 83 of 83 . Mobile Banking and Alerts User Manual STEP ACTION COMMENT Request that can be queried includes:  Cheque Book Request (Online)  Request for Demand Draft (Offline)  FD Account Opening (Offline)  FD Renewal (Offline)  Loan Request (Offline)  Stop Cheque Request (Online)  Switch Mailing Address (Online) Confidential.Finacle e-Banking.

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