You are on page 1of 7

Name -: Ashok Pandey Class :-PGCBM 21 Sms Id 110571 Name of The Faculty Dr. S.K.

K.De Name of the Study Center-PATNA

I work for a BPO Name Convergent Service Management Pvt Ltd as Business Head. We are in to the field of Data management and Document management for Telecom Companies . Our Job can be divided in mainly Four Process product types 1)Customer Application Form(CAF) Receving & Audit 2) Data Entry 3) Scanning 4) Indexing & storage

Process Flow Chart :CAF LIFE CYCLE CAF AUDIT & CAF DISPATCH

CAF RECEVING

TRACKING

STORAGE

PROCESS FLOW S-TEL

AUDITING

DATA ENTRY

SCANNING

INDEXING

DATA QUALITIY CHECK

There is two level of work and time required in each activity :1) Processing Work and Time 2) Re checking work time Both work required different time to complete the Task. All Process time is calculated in Minutes. All work move in the batch of 100 CAF which means 100 CAF = 1 UNIT here after we will consider output in unit.

The Following data chart is available with me for planning

Process Time Rechecking Time PROFIT PER UNIT(IN HUNDERD)

CAF RECEVING AND AUDIT 30 MIN. 8 MIN RS.1

DATA ENTRY 90 MIN. 25 MIN. RS.2

SCANNING INDEXING 45 MIN. 30 MIN 20 MIN. 12 MIN. RS.1.5 RS.1

The Activity Time chart :Total Working Time Process Time Rechecking Time 16hrs per day *24 days in month=384hrs =384*60 =23040Mins. 8hrs per day *24 days in month=192hrs =192*60 =11520Mins.

Note :- all activity are interrelated and client need equal output on each activity. As per Client there should be no over or under performance level in any product.

Objective for Solution :- We charge client on activity basis. As Business Head my goal is to select the right mix of Product mix to optimize resource utilization. My work also includes the capacity planning for the process and re allocate the unused resource for optimal level of performance. SOULATIONS FORMULATION :The first job is to defined the Process product types in the some simple variables I am taking X as variables. So now ; 1)Customer Application Form(CAF) Receving & Audit X1 2) Data Entry X2 3) Scanning X3 4) Indexing & storage X4 Our objective is to Maxmize profit THROUGH PRODUCTION PLANNING MIX AN REALOCATING THE RESOURCE,

Z=x1+2x2+1.5x3+x4

OUR Constraints -: 1) 30x1+90x2+45x3+30x4<=23040 2) 8x2,1+25x2,2+20x2,3+12x2,4<=11520 3) X1=X2=X3=X4 X1 - X2=0 X2 - X3 =0 X3 - X4 =0 X4 X1 = 0 4) X1,X2,X3,X4 >=0 Input Excel Solution Sheet:CAF AUDIT (X1) 1 0 DATA ENTRY (X2) 2 0

SCANNING( X3) 1.5 0

INDEXING( X4) =SUMPRODUCT(C5:F5,C6:F6) 1 0 =SUMPRODU CT(C6:F6,C9:F 9) =SUMPRODU CT(C6:F6,C10: F10) =SUMPRODU CT(C6:F6,C11: F11) =SUMPRODU CT(C6:F6,C12: F12) =SUMPRODU CT(C6:F6,C13: F13) =SUMPRODU CT(C6:F6,C14: F14)

Processing Time Re-chiecking Time Constrant1 (X1 =X2) Constrant1 (X2 =X3) Constrant1 (X3 =X4) Constrant1 (X4 =X1)

30

90

45

30

<=

23040

25

20

12

<=

11520

-1

-1

-1

-1

Answer Sheet:CAF AUDIT (X1) 1 118 Processing Time Re-chiecking Time Constrant1 (X1 =X2) Constrant1 (X2 =X3) Constrant1 (X3 =X4) Constrant1 (X4 =X1) DATA ENTRY (X2) 2 118 30 8 1 0 0 -1 SCANNING(X3) INDEXING(X4) 1.5 118 90 25 -1 1 0 0 1 118 45 20 0 -1 1 0 30 12 0 0 -1 1 649.8 23040 7680 0 0 0 0 <= <= = = = = 23040 11520 0 0 0 0

Sensitivity Report :Microsoft Excel 12.0 Sensitivity Report Worksheet: [Book1.xlsx]Sheet1 Report Created: 6/16/2012 8:09:14 PM

Adjustable Cells
Cell $B$6 $C$6 $D$6 $E$6 Name CAF AUDIT (X1) DATA ENTRY (X2) SCANNING(X3) INDEXING(X4) Final Value 118 118 118 118 Reduced Objective Allowable Allowable Cost Coefficient Increase Decrease 0 1 1E+30 5.5 0 2 1E+30 5.5 0 1.5 1E+30 5.5 0 1 1E+30 5.5

Constraints
Cell $G$11 $G$12 $G$13 $G$14 $G$9 $G$10 Name Constrant1 (X1 =X2) Constrant1 (X2 =X3) Constrant1 (X3 =X4) Constrant1 (X4 =X1) Processing Time Re-checking Time Final Value 0 0 0 0 23040 7680 Shadow Price 0.15 -0.38 -0.15 0.00 0.03 0.00 Constraint R.H. Side 0 0 0 0 23040 11520 Allowable Allowable Increase Decrease 768 0 192 0 140 0 0 1E+30 11520 23040 1E+30 3840

Answer Report :Microsoft Excel 12.0 Answer Report Worksheet: [Book1.xlsx]Sheet1 Report Created: 6/16/2012 8:09:14 PM

Target Cell (Max) Cell $G$5 Name Original Value 0 Final Value 649.8461538

Adjustable Cells Cell $B$6 $C$6 $D$6 $E$6 Name CAF AUDIT (X1) DATA ENTRY (X2) SCANNING(X3) INDEXING(X4) Original Value 0 0 0 0 Final Value 118 118 118 118

Constraints

Cell

Name

Cell Value 0 0 0 0 23040 7680

$G$11 Constrant1 (X1 =X2) $G$12 Constrant1 (X2 =X3) $G$13 Constrant1 (X3 =X4) $G$14 Constrant1 (X4 =X1) $G$9 Processing Time $G$10 Re-chiecking Time

Status Not $G$11=$I$11 Binding Not $G$12=$I$12 Binding Not $G$13=$I$13 Binding Not $G$14=$I$14 Binding $G$9<=$I$9 Binding Not $G$10<=$I$10 Binding

Formula

Slack
0 0 0 0 0

3840

Analysis :In the sensitivity Report we can clearly see that output of each activity is 118 units in given time frame per month. Allowable increase is infinite and allowable decrease is 5.5 unit. In 2nd part of sheet (constraints) and From Answer Report we can clearly see that the final value of time used in the processing is 23040 and in rechecking its 7680 which means there is no slack time left in the processing job but there is 3840 minutes of slack time available with us in re checking job.As manager I should re allocate for further increasing in productivity and profit of organization. The following mix is providing a overall profit of Rs 649(in hundred). The shadow price is .028p for processing job and in the case of re checking its 0., which means the shadow prices for processing job can contribute how much total profits rise per unit increase in the use of each input. As Shadow prices provide the imputed value or marginal valuation or worth of each input to the organisation. We should increase the use of the input as long as the marginal value or shadow price of the input to the firm exceeds the cost of hiring the input.