KAVERI (Karnataka Valuation and E-registration)

The proposed strategy is BOT (Build-Operate-Transfer):

The concept is to bring in a private partner who would install, operate and maintain the hardware across all offices and recover his investments from service fees charged to the client in return of top class world services being provided. The contract period is five years. The roles of both the business partner and the department personnel are clearly spelt out.

omputerization of Department of Registration & Stamps in Karnataka Computerization is aimed at, Simplifying the process of Registration of documents. Return of documents to the public within 30 minutes. Issue of Encumbrance Certificates and Certified copy of the documents on the same day. Improvement of efficiency in the department. Accountability and Transparency in the functions of the department. Built-in market value intelligence. Issue of Encumbrance Certificates from any Sub-Registrar Office. Generation of various MIS (Management Information System) Reports for the use of the Department/Policy makers in Government/General Public

Q1. What is RTGS System? Ans. The acronym 'RTGS' stands for Real Time Gross Settlement, which can be defined as the continuous (real-time) settlement of funds transfers individually on an order by order basis (without netting).'Real Time' means the processing of instructions at the time they are received rather than at some later time.'Gross Settlement' means the settlement of funds transfer instructions occurs individually (on an instruction by instruction basis). Considering that the funds settlement takes place in the books of the Reserve Bank of India, the payments are final and irrevocable. Q2. How RTGS is different from National Electronics Funds Transfer System (NEFT)? Ans. NEFT is an electronic fund transfer system that operates on a Deferred Net Settlement (DNS) basis which settles transactions in batches. In DNS, the settlement takes place with all transactions received till the particular cut-off time. For example, currently, NEFT operates in hourly batches - there are eleven settlements from 9 am to 7 pm on week days and five settlements from 9 am to 1 pm on Saturdays. Any transaction initiated after a designated settlement time would have to wait till the next designated settlement time. Contrary to this, in the RTGS transactions are processed continuously throughout the RTGS business hours. Q3. Is there any minimum / maximum amount stipulation for RTGS transactions? Ans. The RTGS system is primarily meant for large value transactions. The minimum amount to be remitted through RTGS is ` 2 lakh. There is no upper ceiling for RTGS transactions. Q4. What is the time taken for effecting funds transfer from one account to another under RTGS? Ans. Under normal circumstances the beneficiary branches are expected to receive the funds in real time as soon as funds are transferred by the remitting bank. The beneficiary bank has to credit the beneficiary's account within two hours of receiving the funds transfer message. Q5. Would the remitting customer receive an acknowledgement of money credited to the beneficiary's account? Ans. The remitting bank receives a message from the Reserve Bank that money has been credited to the receiving bank. Based on this the remitting bank can advise the remitting customer that money has been delivered to the receiving bank. Q6. Would the remitting customer get back the money if it is not credited to the beneficiary's account? When?

Ans. Yes. It is expected that the receiving bank will credit the account of the beneficiary instantly. If the money cannot be credited for any reason, the receiving bank would have to return the money to the remitting bank within 2 hours. Once the money is received back by the remitting bank, the original debit entry in the customer's account is reversed. Q7. Till what time RTGS service window is available? Ans. The RTGS service window for customer's transactions is available from 9.00 hours to 16.30 hours on week days and from 9.00 hours to 13.30 hours on Saturdays for settlement at the RBI end. However, the timings that the banks follow may vary depending on the customer timings of the bank branches. Q8. What about Processing Charges / Service Charges for RTGS transactions? Ans. With a view to rationalize the service charges levied by banks for offering various electronic products, a broad framework has been mandated as under: a) Inward transactions Free, no charge to be levied b) Outward transactions ` 2 lakh to `. 5 lakh - not exceeding ` 25 per transaction. Above ` 5 lakh not exceeding ` 50 per transaction. Q9. What is the essential information that the remitting customer would have to furnish to a bank for the remittance to be effected? Ans. The remitting customer has to furnish the following information to a bank for effecting a RTGS remittance: 1. 2. 3. 4. 5. 6. 7. Amount to be remitted Remitting customers account number which is to be debited Name of the beneficiary bank Name of the beneficiary customer Account number of the beneficiary customer Sender to receiver information, if any The IFSC Number of the receiving branch

Q10. How would one know the IFSC code of the receiving branch? Ans. The beneficiary customer can obtain the IFSC code from his bank branch. The IFSC code is also available on the cheque leaf. The IFSC code is also available on the RBI website (http://rbidocs.rbi.org.in/rdocs/RTGS/DOCs/RTGEB1110.xls). This code number and bank branch details can be communicated by the beneficiary to the remitting customer. Q11. Do all bank branches in India provide RTGS service?

Ans. No, all the bank branches in India are not RTGS enabled. As on 23 February, 2011 there are more than 74,000 RTGS enabled bank branches. The list of such branches is available on RBI website http://rbidocs.rbi.org.in/rdocs/RTGS/DOCs/ RTGEB1110.xls Q12. Is there any way that a remitting customer can track the remittance transaction? Ans. It would depend on the arrangement between the remitting customer and the remitting bank. Some banks with internet banking facility provide this service. Once the funds are credited to the account of the beneficiary bank, the remitting customer gets a confirmation from his bank either by an e-mail or sms. Q13. How can a remitting customer know whether the bank branch of the beneficiary accepts remittance through RTGS? Ans. For a funds transfer to go through RTGS, both the sending bank branch and the receiving bank branch would have to be RTGS enabled. The lists are readily available at all RTGS enabled branches. Besides, the information is available at RBI website (http://rbidocs.rbi.org.in/rdocs/RTGS/DOCs/RTGEB1110.xls). Considering that more than 74,000 branches at more than 20,000 cities/ towns / taluka places are covered under the RTGS system, getting this information would not be difficult. Q14. Whom do I can contact, in case of non-credit or delay in credit to the beneficiary account? Ans. Contact your bank / branch. If the issue is not resolved satisfactorily, the Customer Service Department of RBI may be contacted at The Chief General Manager, Reserve Bank of India, Customer Service Department, 1st Floor, Amar Building, Fort, Mumbai 400 001

Q.1. What is NEFT? Ans: National Electronic Funds Transfer (NEFT) is a nation-wide system that facilitates individuals, firms and corporates to electronically transfer funds from any bank branch to any individual, firm or corporate having an account with any other bank branch in the country. Q.2. Are all bank branches in the country part of the NEFT funds transfer network? Ans: For being part of the NEFT funds transfer network, a bank branch has to be NEFTenabled. As at end-January 2011, 74,680 branches / offices of 101 banks in the country (out of around 82,400 bank branches) are NEFT-enabled. Steps are being taken to further widen the coverage both in terms of banks and branches / offices. Q.3. How can one know which bank branches are part of the NEFT network? Ans: The list of bank branches participating in the NEFT system is available on the website of Reserve Bank of India at http://www.rbi.org.in/scripts/neft.aspx. Details will also be available with the banks / branches participating in the NEFT system. Q.4. Who can transfer funds using NEFT? Ans: Individuals, firms or corporates maintaining accounts with a bank branch can transfer funds using NEFT. Even such individuals, firms or corporates who do not have a bank account (walk-in customers) can also deposit cash at the NEFT-enabled branch with instructions to transfer funds using NEFT. A separate Transaction Code (No. 50) has been allotted in the NEFT system to facilitate walk-in customers to deposit cash and transfer funds to a beneficiary. Such customers have to furnish full details including complete address, telephone number, etc. NEFT, thus, facilitates originators or remitters to initiate funds transfer transactions even without the need for having a bank account. Q.5. Who can receive funds through the NEFT system? Ans: Individuals, firms or corporates maintaining accounts with a bank branch can receive funds through the NEFT system. It is, therefore, necessary for the beneficiary to have an account with the NEFT enabled destination bank branch in the country. The NEFT system also facilitates one-way cross-border transfer of funds from India to Nepal. This is known as the Indo-Nepal Remittance Facility Scheme. A remitter can transfer funds from any of the NEFT-enabled branches in to Nepal, irrespective of whether the beneficiary in Nepal maintains an account with a bank branch in Nepal or not. The beneficiary would receive funds in Nepalese Rupees. A separate Transaction Code (No. 51) has been allotted in the NEFT system to facilitate the transfer of funds from India to Nepal. Further details on the Indo-Nepal Remittance Facility Scheme are available on the website of Reserve Bank of India at http://rbidocs.rbi.org.in/rdocs/content/pdfs/84489.pdf.

Q.6. Is there any limit on the amount that could be transferred using NEFT? Ans: No. There is no limit either minimum or maximum on the amount of funds that could be transferred using NEFT. However, for walk-in customers mentioned at Q.4 and Q.5 above, including those remitting funds under the Indo-Nepal Remittance Facility Scheme, the maximum amount that could be transferred is Rs. 49,999. Q.7. Whether the system is centre specific or has any geographical restriction? Ans: No. There is no restriction of centres or of any geographical area within the country. The NEFT system takes advantage of the centralised accounting system in banks. For the purpose, the account of a bank that is originating or receiving funds transfer instructions through NEFT is operated centrally at Mumbai. The branches participating in NEFT can, however, be located anywhere across the length and breadth of the country. To facilitate operation of the Indo-Nepal Remittance Facility Scheme, the NEFT system also extends to branches of banks in Nepal (as detailed at Q.5 above). Q.8. What are the operating hours of NEFT? Ans : Presently, NEFT operates in hourly batches - there are eleven settlements from 9 am to 7 pm on week days and five settlements from 9 am to 1 pm on Saturdays. Q.9. How does the NEFT system operate? Step-1 : An individual / firm / corporate intending to originate transfer of funds through NEFT has to fill an application form providing details of the beneficiary (like, name of the beneficiary, name of the bank branch where the beneficiary has an account, IFSC of the beneficiary bank branch, account type and account number). The application form will be available at the originating bank branch. The remitter authorizes his/her bank branch to debit his account and remit the specified amount to the beneficiary. Customers enjoying net banking facility offered by their bankers can initiate the funds transfer request online. Some banks offer the NEFT facility even through the ATMs. Walk-in customers will, however, have to give their contact details (complete address and telephone number, etc.) to the branch. This will help the branch to refund the money to the customer in case credit could not be afforded to the beneficiarys bank account or the transaction is rejected / returned for any reason. Step-2 : The originating bank branch prepares a message and sends the message to its pooling centre (also called the NEFT Service Centre). Step-3 : The pooling centre forwards the message to the NEFT Clearing Centre (operated by National Clearing Cell, Reserve Bank of India, Mumbai) to be included for the next available batch.

Step-4 : The Clearing Centre sorts the funds transfer transactions destination bank-wise and prepares accounting entries to receive funds from (debit) the originating banks and give the funds to (credit) the destination banks. Thereafter, bank-wise remittance messages are forwarded to the destination banks through their pooling centre (NEFT Service Centre). Step-5 : The destination banks receive the inward remittance messages from the Clearing Centre and pass on the credit to the beneficiary accounts. Q.10. What is IFSC? Ans : IFSC or Indian Financial System Code is an alpha-numeric code that uniquely identifies a bank-branch participating in the NEFT system. This is a 11 digit code with the first 4 alpha characters representing the bank, and the last 6 numeric characters representing the branch. The 5th character is 0 (zero). IFSC is used by the NEFT system to route the messages to the destination banks / branches. Q.11. How can the IFSC of a bank-branch be found? Ans: Bank-wise list of IFSCs is available with all the bank-branches participating in NEFT. List of bank-branches participating in NEFT and their IFSCs is available on the website of Reserve Bank of India at http://www.rbi.org.in/scripts/neft.aspx. All the banks have also been advised to print the IFSC of the branch on cheques issued by branches to their customers. For net banking customers many banks have enabled online search / pop-up of the IFSC of the destination bank branch. Q.12. What are the processing or service charges for NEFT transactions? Ans: Reserve Bank of India has waived the processing or service charges for member banks till March 31, 2011. Accordingly, member banks participating in NEFT need not pay any processing or service charges to Reserve Bank of India. Further, processing or service charges to be levied by the member banks from their customers have also been rationalised by Reserve Bank of India as under : a) Inward transactions at destination bank branches (for credit to beneficiary accounts) Free, no charges to be levied from beneficiaries b) Outward transactions at originating bank branches (charges for the remitter) For transactions up to Rs 1 lakh not exceeding Rs 5 (+ Service Tax) For transactions above Rs 1 lakh and up to Rs 2 lakhs not exceeding Rs 15 (+ Service Tax) For transactions above Rs 2 lakhs not exceeding Rs 25 (+ Service Tax) Note: Charges applicable for transferring funds from India to Nepal using the NEFT system (under the Indo-Nepal Remittance Facility Scheme), are as under

a) Originating bank branch in India Maximum Rs 5 (+ Service Tax) per transaction. b) State Bank of India in India Rs 20 (+ Service Tax) per transaction if the beneficiary maintains an account with Nepal SBI Ltd. (NSBL). c) State Bank of India shares this amount equally with NSBL. NSBL would not charge any additional amount for crediting the account of the beneficiary. d) In case the beneficiary does not maintain an account with NSBL, an additional amount would be charged @ Rs 50 (+ Service Tax) for remittances up to Rs 5,000 and Rs 75 (+ Service Tax) for remittances above Rs 5,000. The charges for the Indo-Nepal Remittance Facility Scheme would, thus, be a minimum of Rs 25 (+ Service Tax) or a maximum of Rs 100 (+ Service Tax) depending on the value of transaction and the manner in which credit is afforded to the beneficiary. Originating bank branches have been advised to recover the entire charges from the remitter as per the structure detailed above and pass on the appropriate amount to SBI after retaining their share (of Rs 5 + Service Tax). Q.13. When can the beneficiary expect to get the credit to his bank account? Ans: The beneficiary can expect to get credit for the first nine batches on week days (i.e., transactions from 9 am to 5 pm) and the first four batches on Saturdays (i.e., transactions from 9 am to 12 noon) on the same day. For transactions settled in the last two batches on week days (i.e., transactions settled in the 6 and 7 pm batches) and the last batch on Saturdays (i.e., transactions handled in the 1 pm batch) beneficiaries can expect to get credit either on the same day or on the next working day morning (depending on the type of facility enjoyed by the beneficiary with his bank). The timelines for remittances to Nepal using the NEFT system (under the Indo-Nepal Remittance Facility Scheme) are detailed separately at http://rbidocs.rbi.org.in/rdocs/content/pdfs/84489.pdf. Q.14. Who should be contacted in case of non-credit or delay in credit to the beneficiary account? Ans: In case of non-credit or delay in credit to the beneficiary account, the NEFT Customer Facilitation Centre (CFC) of the respective bank can be contacted (the remitter can contact his banks CFC; the beneficiary may contact the CFC of his bank). Details of NEFT Customer Facilitation Centres of banks are available on the websites of the respective banks. The details are also available on the website of Reserve Bank of India at http://www.rbi.org.in/scripts/neft.aspx. If the issue is not resolved satisfactorily, the NEFT Help Desk (or Customer Facilitation Centre of Reserve Bank of India) at National Clearing Cell, Reserve Bank of India,

Mumbai may be contacted through e-mail or by addressing correspondence to the General Manager, Reserve Bank of India, National Clearing Centre, First Floor, Free Press House, Nariman Point, Mumbai 400 021. Q.15. What will happen if credit is not afforded to the account of the beneficiary? Ans: If it is not possible to afford credit to the account of the beneficiary for whatever reason, destination banks are required to return the transaction (to the originating branch) within two hours of completion of the batch in which the transaction was processed. For example, if a customer submits a fund transfer request at 12.05 p.m. to a NEFTenabled branch, the branch in turn forwards the message through its pooling centre to the NEFT Clearing Centre for processing in the immediately available batch which (say) is the 1.00 pm batch. The destination bank, if is unable to afford the credit to the beneficiary for any reason, has to return the transaction to the originating bank, not later than in the 3.00 pm batch. The originating branch is expected to afford credit to the originating customer, maybe within the next 30 minutes, (say) by 3.30 pm. To conclude, for all uncredited transactions, customers can reasonably expect the funds to be received back by them in around 3 to 4 hours time. Q.16. Can NEFT be used to transfer funds from / to NRE and NRO accounts? Ans: Yes. NEFT can be used to transfer funds from or to NRE and NRO accounts in the country. This, however, is subject to the adherence of the provisions of the Foreign Exchange Management Act, 2000 (FEMA). Q.17. Can inward foreign remittances be received through NEFT? Ans : No. The NEFT system can be used only for remitting Indian Rupees between the participating bank branches in the country. Q.18. Can remittances abroad be sent using NEFT? Ans: No. However, a facility is available to send outward remittances to Nepal under the Indo-Nepal Remittance Facility Scheme. Details of this scheme are available on the website of Reserve Bank of India at http://rbidocs.rbi.org.in/rdocs/content/pdfs/84489. pdf. Q.19. What are the other transactions that could be initiated using NEFT? Ans: The NEFT system can be used to pay credit card dues to the card issuing banks. A separate Transaction Code (No. 52) has been allotted in the NEFT system to facilitate the payment of credit card dues to card issuing banks. It is necessary to quote the IFSC of the beneficiary card issuing bank to initiate the bill payment transactions using NEFT. Q.20. Can a transaction be originated to draw (receive) funds from another account?

Ans : No. NEFT is a credit-push system i.e., transactions can be originated only to transfer funds to a beneficiary. Q.21. Would the remitter receive an acknowledgement once the funds are transferred to the account of the beneficiary? Ans: Yes. In case of successful credit to the beneficiary's account, the bank which had originated the transaction is expected to send a confirmation to the originating customer (through SMS or e-mail) advising of the credit as also mentioning the date and time of credit. For the purpose, remitters need to provide their mobile number / e-mail-id to the branch at the time of originating the transaction. Q.22. Is there a way for the remitter to track a transaction in NEFT? Ans: Yes, the remitter can track the NEFT transaction through the originating bank branch. It is possible for the originating bank branch to keep track and be aware of the status of the NEFT transaction at all times. Q.23. What are the pre-requisites for originating a NEFT transaction? Ans : Following are the pre-requisites for putting through a funds transfer transaction using NEFT

Originating and destination bank branches should be part of the NEFT network Beneficiary details such as beneficiary name, account number and account type Name and IFSC of the beneficiary bank branch. For net banking customers, some banks provide the facility to automatically pop-up the IFSC once name of the destination bank and branch is highlighted / chosen / indicated / keyed in.

Q.24. What are the other features of NEFT? Ans: Launched in October 2005, NEFT is an electronic payment system that uses a secure mode of transferring funds from one bank branch to another bank branch. NEFT uses the Public Key Infrastructure (PKI) technology to ensure end-to-end security and rides on the INdian FInancial NETwork (INFINET) to connect the bank branches for electronic transfer of funds. The participating banks, branch coverage and transaction volumes have been continuously increasing, which is reflective of the acceptance and popularity of the NEFT system. For further details about the NEFT system and the NEFT Procedural Guidelines available on the website of Reserve Bank of India at http://www.rbi.org.in/scripts/neft.aspx. may also be referred.

General Queries :Q. What is Stamp Duty? Q.Is Stamp Duty required to be paid on all documents regarding transfer of properties? A.All transfer Instrument/document including agreement to sale, conveyance, gift mortgage, exchange, partition, power of attorney either general or special leave and license, agreement, tenancy agreement, lease deeds are required to be stamped before registration. A will or original nomination in a Co-operative Housing Society is not required to be stamped. However, when a nominee transfers a flat subsequently in the name of legal heirs then it is required to be stamped as per market value or the consideration amount, whichever is higher. Q. What are the precautions to be taken at the time of purchase of stamp paper? A.Stamp papers are to be purchased in the name of one of the parties to the instrument/document. It must be purchased in the name of one of the parties involved in the transaction Q. When Stamp Duty is to be paid? A.It is to be paid either before execution of the document or on the day of execution of the document. Q. Who is required to pay Stamp Duty? A.Stamp Duty is either paid by a purchaser or transferee or as mutually agreed in the agreement between the parties. Q. Who will do the stamp duty valuation ? A.SHCIL is appointed as Central Record-keeping Agency (CRA) and associated with stamp duty collection and not valuation. For valuation of Stamp duty you need to contact your Legal Advisor or Appointed Govt officials concerned for the same. A. It is type of Tax collected by the State Government. Q. Why stamp duty is required to be paid? A. IStamp duty is a kind of Tax like Sales Tax or Income Tax. It must be paid in full and on time to the Government. In case of delay in payment of stamp duty, penalties are imposed

Q. What are the important Instruments under Indian Stamp Act, 1899? A. I Important Instruments are agreements, conveyances, exchange, gift, Certificate of sale, deed of partition, Power of Attorney to sell immovable property when given for consideration, deed of settlement and transfer of lease by way of assignment, bill of exchange, bill of lading, debenture, letter of credit, policy of insurance, proxy, receipt and transfer of shares. Q. Does Stamp Duty vary from Instrument to Instrument? A. Yes Q. Whether Stamp Duty is computed on market value or consideration amount? A. Stamp Duty is computed on market value or consideration amount of the property, whichever is higher. Q. What is consideration amount? A. Consideration amount is the total value of funds involved in any purchase/ sale transaction entered between two or more parties. Q. How many types of stamp duty are collected? A. Stamp Duty collected by the States can be broadly divided into two categories, viz., Stamp Duty paid under the Indian Stamp Act, 1899 and Stamps used in payment of fees under the Court-fees Act 1870. Q. What are the different types of stamps used as on date? A. Stamps used under the Indian Stamp Act, 1899 & The Bombay Stamp Supply And Sale Rules, 1934, can be broadly divided into 1. Impressed stamps, including a) Labels affixed and impressed by the proper officer; b) Stamps embossed or engraved on stamped paper c) Impression by franking machine d) Impression by any such machine as the State Government may, by notification in the Official Gazette, specify 2. Adhesive stamps. e-Stamping Queries :-

Q. What is e-Stamping? A. e-Stamping is a computer based application and a secured way of paying Non-Judicial stamp duty to the Government. Q. What are the benefits to the client/customer by e-Stamping:

Q. List of e-Stamping centers in your state ? A. Kindly select the state from where you wish to purchase an e-Stamp. Q. How will I get a Stamp Certificate? A. The client has to approach an ACC appointed by SHCIL and fill up the application form as prescribed in the e-Stamping system. Stamp Certificate is generated only after realization of funds. Q. When will I get the Stamp Certificate from ACC?

A. After submitting a duly filled and signed application A. 1 e-Stamp Certificate form, the ACC will enter the details into the system and can be generated within a Stamp Certificate would be generated immediately in minutes case of cash and in case of 2 e-Stamp Certificate Cheque/DemandDraft/Payorder/RTGS/NEFT/Account generated is tamper to Account Transfer only after realization of funds. proof 3 Authenticity of the eImportant instructions for the client Stamp certificate can be 1. Clients are expected to check the preview of the checked through the certificate and sign on preview before certificate is inquiry module. generated. 4 e-Stamp Certificate 2. Once a e-Stamp is generated, then it cannot be generated has a Unique edited/modified in any manner. Identification Number 3. Preserve the e-Stamp carefully, Duplicate copy of e(UIN). Stamp is not issued. 5 Specific Q. What if the stamp duty is underpaid ? denomination is not required A. If the stamp duty is underpaid then visit an ACC and obtain an Additional Stamp duty certificate by paying Q. Features of e-Stamping the additional stamp duty amount. For registration ? process the client will have to produce both certificates A. i1. Easy accessibility to sub-registrar. and faster processing Q. What if the stamp duty is still underpaid ? 2. Security 3. Cost savings A. If the stamp duty is still underpaid than client has to 4. User friendly again visit an ACC and obtain a additional stamp duty What is Unique Q. Identification Number (UIN) ? certificate by additional stamp duty amount. The client will need to produce all certificates for registration.

Q. What are the different modes of paying stamp duty in eStamping system. A. UIN is a Unique system generated number A. Client can pay stamp duty amount through the mentioned on the efollowing modes Stamp Certificate. 1. Cash Anybody, having the 2. Cheque

Unique Identification Number, can check the authenticity of the Certificate through www.shcilestamp.com . Q. How can I verify the authenticity of an eStamp ? A. An e-Stamp can be verified online by clicking on verify eStamp certificate and entering the required details i.e 1. State 2. Certificate Number (UIN) 3. Stamp Duty Type ( Description of Document ) 4. Certificate Issue Date 5. Session code Q. What is a CRA? A. CRA stands for Central Record Keeping Agency. STOCK HOLDING CORPORATION OF INDIA LIMITED (SHCIL) is the only CRA appointed by the Government of India. Q. What is the role of CRA?

3. Demand Draft 4. Pay Order 5. RTGS 6. NEFT 7. Account to Account transfer. Kindly contact your nearest e-Stamping center for any queries on payment mode. Q. After generating the Certificate, can I cancel the Stamp Certificate? A. For cancellation you need to get in touch with the Competent Authority at the Stamp Office appointed by the State Government. Q. In which states e-Stamping is currently operational ? A. e-Stamping is currently operational in the states of Gujarat, Karnataka, NCT Delhi, Maharashtra and Assam. . For further updates keep visiting www.shcilestamp.com Q. What is the procedure in case an e-Stamp is lost ? A. Please refer to the Stamp Act prevalent in your state. The CRA is not authorised to issue a duplicate copy of e-Stamp.

A. Central Record Keeping Agency is responsible for User Registration, Imprest Balance Administration and overall e-Stamping Application Operations and Maintenance. CRA will appoint ACC's who

will issue Certificates to the clients at their counters. Q. What do you mean by ACC?

A. ACC means Authorised Collection Center (ACC). Its an agent appointed by SHCIL. ACC is the intermediary between the CRA and Stamp Duty payer. Q. Who can become ACCs? A. 1. Scheduled Banks 2. Post Offices Q. What is the Registration process of ACC?

A. The Registration process for becoming an Authorised Collection centers involves 1. Signing of PAN India ACC Agreement with SHCIL 2. ACCs needs to maintain a running Imprest balance Q. How do I find my nearest ACC ?

A. Kindly visit Contact us page of the website for details for e-Stamping centre near your place