A case study revolving on the operational task interferences of RCBC Araneta Branch due to system upgrading Presentation of the
Case: Without any doubt, Rizal Commercial Banking Corporation (RCBC) firmly holds its place among the five largest private domestic commercial banks in the Philippines. It has put to heart its purpose of providing professional banking services to individual clients, corporation, and other member of the communities it serves. And this sense of duty, above anything else, sets RCBC in the top of service excellence and commitment. It continuously cover the diverse and constantly growing needs of the market its serves. The RCBC group has invested a series of financial subsidiaries that provide investment banking services, wealth management and financial advisory, foreign exchange brokerage, comprehensive remittance channels, credit and services, microfinance/SMEs resources, electronic banking channels, and retail banking services, among others. Particularly, the principal purpose of this case study is to present the operational task interferences of one of the branch of RCBC specifically the Araneta unit. This situation is caused by innovative system upgrade that was adapted by the said branch. The expectation that the business transactions will be efficiently fast by means of this development however became the prime root of client’s complaints and slow operational movement of bank’s undertaking of tasks. Apparently, one factor is due to the reason that employees are not well-trained in adapting the new bank’s platform system and another is that it has partly obscured the multi-tasking performance. As a part of every bank’s concern, imposing such standard upgrade within the working environment should be sufficient enough to cover institutional assignments and technical operations. This occurrence led the researcher to further create a study of formulating a resolution to this defined problem.
I. Point of View
For many years, RCBC has successfully managed tough balancing acts in the field as evidenced by the continued expansion of its branches all over the country. Subsequently, it is by far one of the largest formed private domestic commercial bank in the rural areas. Its banking design system is able to penetrate a substantial percentage of the country’s total number of company that would be the supreme reason why RCBC ranks as one of the top commercial banks in the country in terms of deposit, asset, loans and capitals. Consequently, there is an existing understanding why this banking institution tops among the rest. It is the principle in which they are solely committed to the highest standards of excellence is the service of the Filipino people.
II. Statement of the Problem
This case study centralizes regarding the operational task interferences of RCBC Araneta Branch due to system upgrading. Apparently the study searched to respond the question: What substantial standard measures that the firm can deploy to embrace the new banking system efficiently and effectively without having numerous operational task interferences?
The result of this study will benefit the following: RCBC Management - they will determine if there is an additional system upgrade control that must be formulated by the management. Reversely they will also conceive if they must remain in the usage of their current system to prevent from the creation of several interferences or fully trained their manpower in handling the new system.
Students - they should acquire an ample vigilance on how system upgrade can affect business operations whether affirmatively or negatively. Researchers - this study provide findings of relevant information on the standard parameter of adapting a new system.
IV. Areas of Consideration
The degree of difficulty of imposing a certain system upgrade can be a prime factor that can affect the resolution of the institution’s problem. As a result, the existence of this can lead to the creation of standard measures of handling the newly-adapted banking system. This is to further enhance the institution’s operational movement to exceed the satisfaction of the clients.
V. Alternative Courses of Action
System upgrade inside the banking environment is somehow the replacement of a product with a better quality with the aim of bringing enhancement to the bank’s operations. RCBC produced an upgrade system in order to improve their tasks movement. However, there is a risk raised wherein the system caused for a slow operational movement due to the fact that employees are not well-trained in handling the system. With this, the researcher formulated some possible resolution in the bank’s current problem. These probable answers are enlisted below: The RCBC management must take up measures on handling the new system wherein it can: Enhance Operational Movement Increase Productivity Reduce Costs
VI. Analysis of the Courses of Action
The profound explanations of the prescribed answers above are outlaid below: The first one is about the upgrade system which can enhance operational movement of the institution. Employees must be fully trained in running the newly-adapted banking platform to avoid the occurrence of numerous interferences. The second one is the launch of an upgrade system which can increase productivity. Powerful system control enables multi-tasking performance, allowing the business to run continuous file encryption programs in the background with minimal end-user disrupt. In addition to outstanding performance, the fast and reliable undertaking of bank’s operation is very significant. The third one is the implementation of system upgrade wherein it can reduce the underlying cost. Migrating to new client system platform and operating system produces measurable cost savings, reduces environmental complexity, and helps companies avoid future large-scale upgrades.
After the inclusive analysis, the researcher pondered that RCBC must deploy an upgrade system which can ensure productivity increase. This is the most substantial factor that must be considered first prior to migrating a system upgrade. With this, reliability of the outcome of operating banks tasks can be possibly conserve with the quality service.