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FROM: B. T. GANYO (AJ Turbo & Diesel) DATE: 11 January 2012 During the first week of my induction I was introduced to the following; ACTIVITY General Overview of MAOL and Introduction to Head Office employees Introduction to AJ Turbo staff Workshop Familiarisation o Turbo, Diesel and Electrical Sections o Machinery Hartridge Range Turbo Balancing Rabotti Testing Machine o General Processes Involved o Sandblasting Area o Compressor o Cleaning Area o Storerooms Administrative Duties o Receiving Jobs and Recording them o Preparing Quotations o Receipting o Daily Sales Reports o Switchboard Operation o Filing o Debtors Sales o o o o o RESPONSIBLE PERSON Mrs Kazembe and Mrs Dube

Mr Mpindiwa and Mr Zvidzwa Mr Mpindiwa, Mr Zvidzwa and Workshop Staff

Vincent, Mr. Zvidzwa

Vincent, Mr Zvidzwa Receiving Customers Invoicing Negotiating Following up on jobs Despatch of Completed Mr Mutokonya, Tichaona, Oswell, Mr Zvidzwa

Operations o Troubleshooting Turbo faults o Troubleshooting Pumps o Quality Control o Basic Workflow (See flowchart Below)

Possible Areas of Improvement Identified and suggestions Cleanliness Offices and reception need to be cleaned regularly Pricing Guidelines should be improved and available to Sales Parts and Price database needs to be established Improved recording of job information to enable future analysis of trends Daily Staff planning exercise needed to establish what work is in progress and what action has to be taken in the workshops Low capacity utilisation Increase productivity and volumes Over reliance on walk in customers aggressive marketing needed Revision and development of warranties and other documentation used by the company Competitor analysis what are they doing right that we are not? Best Practices Full Profile of the division and its Product Portfolio needs to be developed

Other New Printer and Copier need (Slow service due to speed of dot matrix printer) Dust Coats or Worksuits for sales staff Some Customers dont accept manual invoices Computerised invoicing

This and other issues we may discuss is what I have learnt in the first week of my induction and I hope to have more detailed product and process knowledge so as to enable me to be effective in the position of Technical Sales Officer. My gratitude is to all the staff at Mike Appel and AJ Turbo & Diesel who continue to support and provide valuable knowledge to me during this period.