Amrita School of Business Production and Operations Management I

I MBA / II Trimester, Oct Dec 2011 Course Plan Instructor:Hemamala.K Course Description: Businesses create value by supplying their products or services to satisfy customer demand. The nature of market and the offerings often leads to mismatches between the available supply and the customer demand which in turn leads to severe economic consequences on account of unsatisfied customers or wasted resources.One of the major functional areas of management, Operations Management is about managing the resources most productively to produce goods or to provide services that are offered to satisfy thecustomers. It involves making both strategic and operational decisions in production, productivity, inventory, quality, capacity, processes, personnel, and information not only in manufacturing, but also in any resource-based industry. This course introduces operations management, and offers an intensive study of the design of the production system and its use in an organization. The course also emphasizes on the integration of these elements with the overall corporate strategy. The course will examineoperations as a competitive weapon and therefore whatever be their major, students get to learn how the principles and concepts of operations management add to their essential core knowledge of understanding a business. Course Objectives: To help in understanding the significance of operations management in management practice and in appreciating its role in both manufacturing and service environments To help in learning the theory and techniques of operations management, and its applications in managerial decision making To help in improving skills in analysing operational issues, in critical thinking especially in operations related issues and in refining of evaluation processes in decision making Learning objectives: On successful completion of this course the student should be able to: Understand the value addition processes of a business and the way they are designed as a system Understand the determinants of various aspects of an operations system Assess the efficiency and effectiveness of the operations system and its components Appreciate the importance of the role of operations management in business Total No. of hours: 30

Course Text:Operations Management, Ninth Edition, William J Stevenson, Tata McGraw-Hill Education Private Ltd Special Indian Edition ISBN -13:978-0-07066821-8. Structure of the course: The Production and Operations Management course is divided into POM I and II, taught in trimester 2 and 3 respectively. POM I comprises of the introduction and overview of operations management, forecasting and the design of the production system t(hat includes product and service design, strategic capacity planning, process selection and facility layout, location planning and analysis and design of work systems) and quality control. (Part 1-3 and chapter 10 of the text book) POM II comprises of quality management, supply chain management, inventory management and scheduling,( that includes aggregate planning, MRP and ERP, JIT and lean operations), project management and waiting lines and simulation. (Part4 -8 of the text book) Pedagogy: The course will closely follow the way the prescribed textbook is organized. The pedagogy would be broadly lecture based supported primarily by case discussions and analysis and home exercises including tutorials and critical thinking assignments. Fieldwork: A fieldwork is designed to supplement and reinforce the classroom learning. A scheme of 4 visits for each group of 5 (or 6) students, to the same organization is planned with specific set of objectives to each visit. The learning from each visit will be discussed and the agenda for the next visit will be planned. This learning experience is to givethe students an opportunity to appreciate operations in action, to understand the role of operations in the overall strategy of the business, to identify the critical operational issues/decisions and to learn the major determinants of such decisions. Assessment: Assessment is based on the expectations and the levels of achievement in all the 4 key areas communicating, knowledge/understanding, thinking/inquiry, and application/use. The specific evaluation components will be as follows: Class participation / preparation Field work learning Home Assignments / Case Studies Presentation Midterm Exam Final Exam 5% 10% 20% 25% 40%

Course Requirements: Regular attendance in the class, active participation, and meticulous class preparation (all of which are evaluated). Throughout this course, the students are expected to demonstrate highest levels of involvement and commitment, in terms of efforts, quality of work, and conduct both at individual level and as groups. The potential of making learning interesting and effective lies primarily in the hands of the students and are expected to use the same for this course throughout the trimester.

Session Plan: Session no 1 2 3 4 5 Forecasting 6 7 Product / Service design 8 9 10 11 Location planning and analysis 12 13 14 Process selection and facility layout Product layout design: Line Balancing 8 6 6 Designing supermarkets Tour de Force Select problems from text Strategic capacity planning for products and services 4 5 5 8 Vying for patients, Hospitals think Location, Location Not so clear choices: Should you export or manufacture overseas Hello, Wal-Mart? 3 4 Do you want pickled beets with that? Time-based innovation My compliments to chef, er, buyer High acres landfill: Operations tour Topic Introduction to Operations Management Historical evolution of Operations Management Competitiveness, Strategy and Productivity Chapter 1 1 2 2 3 M& L Manufacturing Select problems from text Productivity gains at Whirlpool JOM Article An American tragedy Operations tour: The US postal service Hazel revisited Reading Hazel Experiential learning exercise: Canteen visit Case / Notes Home assignment

Critical thinking exercise Select problems from the text Critical thinking exercise

Session No 15 16

Topics Process layout design

Chapter 6

Readings

Case / Notes Morton Salt: Operations tour

Home Assignment Experiential learning exercise Critical thinking exercise

Workplace upheavals seem to be eroding Design of work systems 7 Living with a self-directed work team Product recall Learning curves Supp: 7 In the chips at Jays Making hotplates

17 18 19 20 21 22 23 24 Quality Control: Introduction QC: Statistical Process Control QC: Process capability Acceptance Sampling 10 10 10 Supp: 10

Select problems from the text

Select problems from the text Critical thinking exercise

Select problems from the text Select problems from the text

Revision

Communication information of the instructor: krishhema@gmail.com