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11

Troubleshooting Alarms

In this chapter:
Overview ....................................................................................................... 11-1
Alarm Resolution Workflow ......................................................................... 11-3
Alarm Interactions ......................................................................................... 11-4
Transmission Alarms ..................................................................................... 11-5
Service Alarms ............................................................................................ 11-43
Timing Alarms............................................................................................. 11-45
Equipment Alarms ....................................................................................... 11-48
ATS Alarms ................................................................................................. 11-66
EMS-XDM-specific Alarms ........................................................................ 11-67
Checking Optical Parameters ...................................................................... 11-69
Card Objects, Alarms, and Maintenance Operations................................... 11-70

Overview
This section provides a comprehensive list of EMS-XDM alarms and
maintenance operations relevant to each object in EMS-XDM.
Alarms are listed alphabetically within each alarm type category.
Details for each alarm are provided, including the alarm name, description,
severity, and corrective action(s).

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Some alarms, such as the Trace Identifier Mismatch (TIM) alarm, can occur at
multiple levels, like the Regenerator Section (RS), Multiplexer Section (MS),
and High-order (HO) Path, and Low-order (LO) Path levels. In most cases,
alarms are cleared in the same fashion at all levels.

NOTE: Layers/levels in this section refer to SDH overhead


fame hierarchical levels, such as RS, MS, and HO path, which
delineate various segments of the transmission network
interconnecting SDH network elements (NEs). These terms
are used interchangeably throughout this section.

EMS-XDM alarm types include:


| Transmission: alarms reported by the XDM indicating transmission
problems
| Optical Power Control-related Transmission: transmission alarms
related to optical power control reported by the XDM
| Service: alarms generated by transmission problems at the service layer
| Timing: timing alarms reported by the XDM
| Equipment: alarms reported for hardware failures/malfunctions
| EMS-XDM-specific: alarms internal to the EMS-XDM management
system
For transmission alarms and optical power control-related transmission alarms,
the technique used to evaluate the level of system performance is to count the
number of error events and increment the respective counter each time an event
occurs. A PM alarm occurs whenever the threshold value of the event counter
is crossed. Thresholds and counters are maintained for 15-minute and 24-hour
periods.

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Administrative Unit (AU)/Tributary


Severity: Major Unit (TU) AIS
The AU/TU-AIS indicates that a failure has occurred upstream of the
equipment sending the AIS. It indicates that another alarm exists before the
equipment sending the AIS.

To clear an AU/TU-AIS alarm:


1. Check higher-level alarms on this port.
2. If there are no alarms, go back to previous connections and do the same.
The problem could be in any of the NEs before this port.

Degraded (DEG)
Severity: Minor
The DEG alarm indicates that the Bit Error Rate (BER) on the incoming frame
is higher than the configured threshold. This threshold is lower than the one
specified for the EXC alarm.

To clear a DEG alarm:


1. Check performance at higher levels (RS, MS).
2. Check the input power level on the physical interfaces.
3. Check the path (MS/VC) optics and PM data.
4. If the alarm appears in AU/TU objects, the problem may have appeared
before this NE. In this case, check and clean the fiber optic connector (if it
is an electrical connector, it should be firmly connected).
5. If instructed to do so by qualified ECI Telecom personnel, replace the
faulty card.

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Loss of Alignment (LOA)


Severity: Major
The LOA alarm indicates a loss of alignment on the incoming concatenation
signal (that is, the VC-4 has exceeded its allocated RAM for delay
compensation).

To clear an LOA alarm:


| Verify that the difference between the fast VC-4 and the slow VC-4 in the
same VC-4 group does not exceed the allocated RAM. To do this, examine
the network topology and search for a path for the concatenation signal in
which the total distance between nodes is less than the maximum
permissible delay compensation.

Loss of Data (LOD)


Severity: Major
The LOD alarm indicates that the optical LOS is not detected and no signal
transitions exist.
This alarm applies only to OPS objects on TRP and SIO64F cards.
LOD alarms may result when:
| The received frequency does not match the expected frequency.
| The received protocol does not match the expected protocol.
| The received signal does not include FEC in the optical layer, but FEC was
expected.

To clear an LOD alarm:


| Verify that the data flow rate is correct within the link.

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Loss of Frame (LOF)


Severity: Major
The LOF alarm indicates that no frame alignment was detected in the incoming
signal. The far end of the link can cause this alarm. This is a major alarm
condition, as the receiver cannot recognize any data from the fibers. This alarm
is detected at the RS level.
Both failures at the source (transmitter) and extremely high BER conditions
can generate LOF alarms. High BER conditions can be caused by problems
such as:
| Extremely high received optical power levels
| Very low received optical power levels
| A receiver malfunction or a problem with the other-side transmitter
In addition, an LOF alarm can be caused by an incorrect rate, which typically
only occurs during installation.
The LOF alarm is triggered when severely errored framing (SEF) persists for
three or more milliseconds.
When troubleshooting an LOF alarm, it is critical to have a full understanding
of the root cause of the LOF defect before attempting to correct the problem. If
an LOF alarm occurs during installation, it is likely that optical planning was
incorrect. An LOF alarm may also occur after some maintenance operations, as
it is not unusual to obtain higher power levels after maintenance has been
performed.

To clear an LOF alarm:


1. Check for BIT alarms on both sides of the link.
2. If instructed to do so by qualified ECI Telecom personnel, replace the
faulty card.

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Loss of Multiframe (LOM)


Severity: Major
The LOM alarm indicates a loss of multiframe alignment on the incoming
signal.
This alarm is triggered when a loss of synchronization is detected on byte H4
(bit 7, 8) in a superframe sequence.
This alarm can result from:
| A faulty card
| Connected test equipment that does not support multiframe

To clear an LOM alarm:


| If instructed to do so by ECI Telecom personnel, replace the faulty card.

Loss of Multiframe - Concatenated (LOMC)


Severity: Major
The LOMC alarm indicates a loss of multiframe alignment related to
concatenated trails.

To clear an LOMC alarm:


| Verify that the cross-connected VC-4 source is a member of the
concatenated group.

Loss of Pointer (LOP)


Severity: Major
The LOP alarm indicates that invalid pointers were received due to an
equipment failure, mismatch in signal mapping, or timing problem.

To clear an LOP alarm:


1. Search for system timing alarms to determine the origin of the LOP alarm.
2. If instructed to do so by ECI Telecom personnel, replace the faulty card.

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Loss of Signal (LOS)


Severity: Major
The LOS alarm indicates a significant drop in the received signal level. This
error may be caused by a broken or disconnected fiber or by a faulty optical
transmitter.

To clear an LOS alarm:


1. Disable ALS and verify whether the signal drop is bidirectional or
unidirectional.
2. Check the fiber physical connection.
3. Clean the fiber connector interface.
4. If instructed to do so by qualified ECI Telecom personnel, replace the
faulty card.

MSPL Failure
Severity: Minor
In bidirectional operation mode, the MSPL Failure alarm indicates that one of
the following conditions exists:
| Faulty K1/K2 bytes received
| No answer from the far-end node
| Failure of the Exercise command

To clear an MSPL Failure alarm:


1. Perform an MSP (exercise) check in order to verify the protection link
between NEs. Be sure to perform this check when traffic is on the main
path.
2. Verify that MSP 1+1 is defined as bidirectional on both sides.

NOTE: There are two HLXC384 cards (XIO cards in


XDM-400 shelves) on both sides.
MSP 1+1 requires two HLXC/XIO matrices. The left matrix
is the working link and the right matrix is the protection link.

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3. Check that the fiber is connected between the connecting ports, and that
there are no LOS or LOF alarms at the RS level and no AIS alarms at the
MS level.
4. Check the MS PM counters in the protection link.
5. Reboot the protecting card in both sides.
6. Replace the protecting card.

Payload Label Mismatch (PLM)


Severity: Major
The PLM alarm indicates a mismatch in the payload signal label. As with the
UNEQ or TIM alarms, the cause for this alarm may be a wrong connection (a
missing XC or a crossed fiber).

To clear a PLM alarm:


1. Open the Info window for the sink object with the alarm.
2. Change the C2 Expected value to match the C2 Received value. These two
values must be identical.

PJ_15M
Severity: Warning
The PJ_15M alarm indicates that the pointer justification count exceeds a
predetermined value.

To clear a PJ_15M alarm:


1. Check the quality of the primary timing clock reference.
2. Check the timing map configuration.

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Remote Alarm Indication (RAI)


Severity: Warning
An RAI alarm indicates a far-end signal failure condition. When this alarm is
detected, a code is sent upstream in a digital signal network as a notification
that a failure has occurred downstream. This alarm applies to Async physical
objects.

NOTE: RAI signals may also be referred to as Yellow


signals.

To clear an RAI alarm:


1. Check client equipment to determine the origin of the problem.
2. Check if a Force RAI maintenance operation is activated at the far end.
3. Check which additional alarm is reported and proceed accordingly.

Remote Defect Indication (RDI)


Severity: Warning
An RDI alarm indicates a far end signal failure condition.

To clear an RDI alarm:


1. Check whether a Force RDI maintenance operation is activated at the far
end.
2. Check which additional alarm is reported and proceed accordingly.

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Sequence Mismatch (SQM)


Severity: Major
The SQM alarm indicates a loss of sequence on the virtual concatenation
signal. This error may be caused by a mismatch in connections. For example, in
the XC Browser, check the XC set for each NE along the path to ensure that
the concatenation group objects are connected in the same order along the
entire path. Access the XC Set List window to perform this check.

NOTE: DIO and EIS/EISM cards use a transparent reordering


process to modify incorrect sequencing of virtual containers
in the group. Therefore, the SQM alarm will be reported only
when two or more members from the same virtual
concatenation group have the same sequence number.

To clear an SQM alarm:


| Verify that all VC-4s in the virtual concatenation group are connected in
the same order along the path.

Server Signal Fail (SSF)


Severity: Major
The SSF alarm indicates a failure in the adaptation function due to an AU-AIS
or AU-LOP.

Trace Identifier Mismatch (TIM)


Severity: Major
The TIM alarm indicates a trace identifier mismatch caused by the incorrect
provisioning of the expected trace or a misconnection. This alarm results from
comparing the expected J0/J1/J2 byte to the received one.

To clear a TIM alarm:


1. If the link is between a unit and an XDM NE, open the EMS-XDM Alarm
Severity window, deselect TIM Detection, and select TIM Inhibition.
2. Adapt the Trace ID label to the label actually received.
3. Check PM counters. If they show errors, check the cause, for example,
timing in higher levels.

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Unavailable Time (UAT)


Severity: Warning
The UAT alarm indicates 10 consecutive SESs (severely errored seconds).

To clear a UAT alarm:


1. Check performance logs for errors.
2. Search for lower level alarms.

Unequipped (UNEQ)
Severity: Major
The UNEQ alarm indicates that an unequipped signal has been detected. This
error may be caused by a disconnected trail.

To clear a UNEQ alarm:


1. Verify that the fiber physical connection is the same as that described in the
management topology view.
2. Reconnect the trail by performing a reconnect operation in the network
management application. If LightSoft is being used as the network
manager, this operation is performed in the Trail List window.

3. Click the icon to reconnect the required trail.

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TCAs
PM thresholds of an object are determined by the assigned PM profile. The PM
profile contains a threshold setting for each PM counter relevant to the object
type.
Threshold-crossing alarms (TCAs) are triggered when the PM threshold for an
object is exceeded. There are two thresholds for each PM interval (15-minutes
and one day): a low threshold and a high threshold. When the value of a PM
counter is higher than the high threshold, an alarm is reported.
PM profiles are user-defined and can be used by the operator to troubleshoot
alarms. For example, if the current high threshold settings within a PM profile
are relatively low, you can change these settings to determine if an alarm, such
as an Errored Seconds alarm, resulted from a sudden bursty error or errors that
have accumulated over time. By changing the threshold setting in the PM
profile, you can detect if the error was received over a long or short period of
time.
The following topics describe the XDM TCAs.

Background Block Errors Far End (BBEFE)


Severity: Warning
The BBEFE alarm is a threshold-crossing alarm that indicates that the system
crossed the one day or 15 minute background block errors threshold at the far
end.
Since the BBEFE alarm is often reported at multiple levels, you should begin
the alarm resolution process by checking for the alarm at multiple levels and
then looking for a common denominator for the problem. Frequently, one card
can cause several paths to report errors.

To clear a BBEFE alarm:


1. If the alarm is reported at the low-order level, check the other ports on the
same card to rule out the possibility of a hardware failure.
2. If it is reported at the high-order level as well, check the optical parameters,
clean the fiber optic connectors, and then monitor performance at the high-
order level.

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Background Block Errors Near End (BBENE)


Severity: Warning
The BBENE alarm is a threshold-crossing alarm that indicates that the system
has exceeded the one day or 15-minute background block errors threshold at
the near end.
Since the BBENE alarm is often reported at multiple levels, you should begin
the alarm resolution process by checking for the alarm at multiple levels and
then looking for a common denominator for the problem. Frequently, one card
can cause several paths to report errors.

To clear a BBENE alarm:


1. If the alarm is reported at the low-order level, check the other ports on the
same card to rule out the possibility of a hardware failure.
2. If it is reported at the high-order level as well, check the optical parameters,
clean the fiber optic connectors, and then monitor performance at the high-
order level.

Errored Seconds Far End (ESFE)


Severity: Warning
The ESFE alarm is a threshold-crossing alarm that indicates that the system has
exceeded the 1-day or 15-minute errored seconds threshold at the far end node.
As the ESFE alarm is often reported at multiple levels, you should begin the
alarm resolution process by checking for the alarm at multiple levels and then
looking for a common denominator for the problem. Frequently, one card can
cause several paths to report errors.

To clear an ESFE alarm:


1. If the alarm is reported at the low-order level, check the other ports on the
same card (far-end) to rule out the possibility of a hardware failure.
2. If it is reported at the high-order level (far-end) as well, check the optical
parameters, clean the fiber optic connectors, and then monitor performance
at the high-order level.

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Errored Seconds Near End (ESNE)


Severity: Warning
The ESNE alarm is a threshold-crossing alarm that indicates that the system
has exceeded the 1-day or 15-minute errored seconds threshold at the near end
node.
Since the ESNE alarm is often reported at multiple levels, you should begin the
alarm resolution process by checking for the alarm at multiple levels and then
looking for a common denominator for the problem. Frequently, one card can
cause several paths to report errors.

To clear an ESNE alarm:


1. If the alarm is reported at the low-order level, check the other ports on the
same card to rule out the possibility of a hardware failure.
2. If it is reported at the high-order level as well, check the optical parameters,
clean the fiber optic connectors, and then monitor performance at the high-
order level.

Excessive Errors (EXC)


Severity: Major
The EXC alarm is a threshold-crossing alarm that indicates that the Bit Error
Rate (BER) on the incoming signal frame is higher than the configured
threshold.
As the EXC alarm is often reported at multiple levels, you should begin the
alarm resolution process by checking for the alarm at multiple levels and then
looking for a common denominator for the problem. Frequently, one card can
cause several paths to report errors.

To clear an EXC alarm:


1. If the alarm is reported at the low-order level, check the other ports on the
same card to rule out the possibility of a hardware failure.
2. If it is reported at the high-order level as well, check the optical parameters,
clean the fiber optic connectors, and then monitor performance at the high-
order level.

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Severely Errored Seconds Far End (SESFE)


Severity: Warning
The SESFE alarm is a threshold-crossing alarm that indicates that the system
has exceeded the respective 1-day/15-minute severely errored seconds (SES)
threshold at the far end node. The PM counter for this alarm is incremented
whenever 30% or more of the frames in a given second are errored. This alarm
may indicate possible hardware failure.

To clear an SESFE alarm:


1. If the alarm is reported at the low-order level, check the other ports on the
same card to rule out the possibility of a hardware failure.
2. If it is reported at the high-order level as well, check the optical parameters,
clean the fiber optic connectors, and then monitor performance at the high-
order level.

Severely Errored Seconds Near End (SESNE)


Severity: Warning

NOTE: On GEoS objects, this alarm is only reported for 15-


minute intervals.

The SESNE alarm is a threshold-crossing alarm that indicates that the system
has exceeded the respective 1-day/15-minute SES threshold at the near end
node. The PM counter for this alarm is incremented whenever 30% or more of
the frames in a given second are errored. This alarm may indicate possible
hardware failure.

To clear an SESNE alarm:


1. If the alarm is reported at the low-order level, check the other ports on the
same card to rule out the possibility of a hardware failure.
2. If it is reported at the high-order level as well, check the optical parameters,
clean the fiber optic connectors, and then monitor performance at the high-
order level.

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Data (Ethernet and Layer 2) Transmission


Alarms
Data transmission alarms apply to Ethernet and Layer 2 transmission path
problems affecting EIS/EISM and DIO cards and their objects.
The following topics describe the data transmission alarms.

Auto Negotiation (AN) Ability Mismatch


Severity: Warning
The AN Ability Mismatch alarm indicates that the total capacity of the link is
not being utilized, for example, a Fast Ethernet link is operating at 10 Mbps.

To clear an AN Ability Mismatch alarm:


1. Verify that the customer configuration is set up for auto-negotiation.
2. Check the fibers and cables on the remote partner (customer) device.

Auto Negotiation (AN) Failure


Severity: Major
The AN Failure alarm indicates a synchronization and communication failure
in the auto-negotiation process between the EIS/EISM card and a customer
device. When the AN process is enabled, it is automatically activated whenever
cables are connected between the EIS/EISM or DIO and a customer device.
Typically, a Link Down alarm is also generated in tandem with the AN Failure
alarm. Therefore, the AN Failure alarm is set by default as a non-reported
alarm in the EMS-XDM. The AN Failure alarm is reported on the customer
device, such as a switch or router.

To clear an AN Failure alarm:


1. Verify that the remote partner (customer) configuration is set up for auto-
negotiation.
2. Check the fibers and cables on the customer device.

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Client Signal Fail (CSF)


Severity: Warning
The CSF alarm indicates a fault that exists on the far-end (upstream) client
side. The alarm is generated upon detection of loss on the link from the client
(OPI Snk object).
By default, this alarm is not reported. Upon detection, the OPI laser is shut
down.
This alarm is useful in cases where the client supports some Ethernet protection
scheme that may be operated in case of a far-end client failure, assuming that
the underlying layer is okay. In cases where GbE connections are implemented
over a transport network (such as by the DIO), the client may not sense a
failure that occurred in the transport network or in the far-end GbE link. The
CSF alarm provides the necessary client notification mechanism should such
conditions occur.

To clear a CSF alarm:


1. Check the link between the far-end DIO and the far-end client.
2. Resolve the connection failure at the far-end client. Use the LOS alarm
resolution process.

Encapsulation Mismatch
Severity: Major
The Encapsulation Mismatch alarm indicates that the GFP/HDLC
encapsulation hardware revision does not support the configured Encapsulation
Type.

To clear an Encapsulation Mismatch alarm:


| Verify that the Encapsulation Type attribute is configured correctly for the
GEoS sink object. This attribute is set in the object Info window.

Extension Header Mismatch (EXM)


Severity: Major
The Extension Header Mismatch (EXM) alarm indicates a mismatch between
the expected and received extension headers in the GFP layer. This alarm
typically indicates an interoperability problem with other vendor equipment.

To clear a Header Mismatch alarm:


| Seek out the source of the problem on the far-end GFP equipment and
proceed accordingly.

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Header Mismatch
Severity: Major
The Header Mismatch alarm indicates a mismatch between the expected and
received extension headers in the GFP layer. This alarm typically indicates an
interoperability problem with other vendor equipment.

NOTE: Laser shutdown as a consequent action of the Header


Mismatch alarm is not currently supported.

To clear a Header Mismatch alarm:


| Seek out the source of the problem on the far-end GFP equipment and
proceed accordingly.

Link Down
Severity: Major
The Link Down alarm indicates an Ethernet link that is down or loss of carrier
(as defined in IEEE 802.3). This alarm may result from:
| A failure in the auto-negotiation process between the EIS/EISM/DIO and
the customer device
| A loss of signal on the link resulting from disconnected fibers or cables, or
a hardware failure

To clear a Link Down alarm:


1. Check the physical connections on both sides of the link.
2. Check the configuration of the EIS/EISM/DIO card and the customer
device to be sure they are set up properly and to ensure that the port has not
been disabled.

Loss of Frame Delineation (LFD)


Severity: Major
The LFD alarm indicates a loss of frame delineation on the Generic Framing
Procedure (GFP) layer.

To clear an LFD alarm:


| Check the GFP layer for a loss of signal or other high-level alarms and
clear accordingly.

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Partner AN Failure
Severity: Minor
The Partner AN Failure alarm indicates a failure of the remote partner during
the auto-negotiation process.

To clear a Partner AN Failure alarm:


1. Verify that the customer configuration is set up for auto-negotiation.
2. Check the fibers and cables on the customer device.

Partner Link Down


Severity: Minor
The Partner Link Down alarm indicates that the remote partner link is down or
unavailable.

To clear a Partner Link Down alarm:


1. Verify that fibers and cables are connected properly on the customer
device.
2. Check the connection between the remote partner and the EIS/EISM card.
3. Check the optical input power to the EIS/EISM card.

Partner Offline
Severity: Minor
The Partner Offline alarm indicates that the remote partner is offline or out of
service.

To clear a Partner Offline alarm:


1. Verify that the customer configuration is set up properly.
2. Check the fibers and cables on the customer device.
3. If the configuration is correct on both sides of the link, check the EIS/EISM
card and the customer device for defects. Replace components, such as the
EIS/EISM card or the customer device, if required.

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Partial Loss of Capacity (PLCR/PLCT)


Severity: Minor
The PLCR alarm indicates a partial loss of capacity on the GEoS link in the
receive direction. The PLCT alarm indicates a partial loss of capacity on the
GEoS link in the transmit direction. This may occur when some of the VC
members in the group experience a failure and are not used for carrying traffic.
When LCAS is supported, this alarm indicates that one or more of the
provisioned path terminations is not currently carrying traffic due to a failure.
This alarm applies on DIO and EIS/EISM cards. Failure in one direction affects
service in both directions. Thus, these alarms will be reported on both sides of
the connection.

To clear a PLC alarm:


| Identify the VC member(s) that has experienced a failure condition. Use the
relevant alarm clearing procedure to clear the alarm detected on this VC
member(s).

Payload Type Identifier Mismatch (PTIM)


Severity: Minor
The PTIM alarm indicates a mismatch between the payload type identifiers.
This alarm typically indicates an interoperability problem with other vendor
equipment.

To clear a PTIM alarm:


| Seek out the source of the problem on the respective equipment and
proceed accordingly.

Port Over Quota


Severity: Major
The Port Over Quota alarm indicates that there is a port with a quota exceeding
an event on at least one of the S-VIDs.

To clear a Port Over Quota alarm:


| Seek out the source of the problem on the respective equipment and
proceed accordingly.

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Rx Buffer Overflow
Severity: Minor
The Rx Buffer Overflow alarm indicates a First In First Out (FIFO) buffer
overflow for the ingress traffic.

To clear an Rx Buffer Overflow alarm:


1. Check the Pause Mode setting on both sides of the link.
2. Verify that auto-negotiation is configured properly on both sides of the
link.

Total Loss of Capacity (TLCR/TLCT)


Severity: Major
The TLCR and TLCT alarms indicate that none of the path terminations are
currently carrying traffic due to a failure. This alarm is associated with GEoS
source objects on the DIO card and is generated only when the LCAS attribute
is enabled.

To clear a TLC alarm:


| Follow the relevant alarm clearing procedure for the specific alarm detected
on the VC members.

Trail Signal Degraded (TSD)


Severity: Minor
The TSD alarm indicates degradation in at least one of the path terminations
comprising a virtually concatenated Ethernet over SDH (EoS) trail. This alarm
is inhibited by default. When this alarm is not inhibited, the OPI laser is shut
down upon detection of the TSD alarm.

To clear a TSD alarm:


| Identify the VC members that have experienced an SD alarm. Use the
relevant alarm clearing procedure to clear the alarm on these VC members.

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Trail Signal Fail (TSF)


Severity: Major
The TSF alarm indicates a failure in one of the path terminations comprising a
virtually concatenated EoS trail. This alarm is detected on the SDH server layer
and may affect both GEoS source and sink objects. The TSF alarm is triggered
when the VC-4 that is mapped to a GbE port is faulty. Upon detection, the OPI
laser is shut down towards the client.
If LCAS is enabled, this alarm means that all VC-4 members are not available.
If LCAS is not enabled, then a fault has been detected on one or more of the
VC members to which the GbE is mapped, thereby causing the GbE trail to
fail.

To clear a TSF alarm:


| Identify the VC member(s) that has experienced a failure condition. Use the
Service Failed alarm clearing procedure to clear the alarm detected on this
VC member(s).

Tx Buffer Overflow
Severity: Minor
The Tx Buffer Overflow alarm indicates a FIFO buffer overflow condition for
egress traffic.

To clear a Tx Buffer Overflow alarm:


1. Check the Pause Mode setting on both sides of the link.
2. Verify that auto-negotiation is configured properly on both sides of the
link.

Tx CRC Error Frames


Severity: Warning
The Tx CRC Error Frames alarm indicates the number of transmitted packets
with errors.

To clear a Tx CRC Error Frame alarm:


| Check client equipment to determine the origin of the problem.

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User Payload Identifier Mismatch (UPM)


Severity: Minor
The UPM alarm indicates a mismatch between the user payload identifiers.
This alarm typically indicates an interoperability problem with other vendor
equipment.

To clear a UPM alarm:


| Seek out the source of the problem on the respective equipment and
proceed accordingly.

VCG Fail of Protocol Received (FOPR)


Severity: Major
The VCG FOPR alarm is caused by CRC or SQNC defects. This alarm is
generated only when the LCAS attribute is enabled.

To clear a VCG FOPR alarm:


| Follow the relevant alarm clearing procedure for the specific alarm detected
on the VC member.

VCG Fail of Protocol Transmitted (FOPT)


Severity: Major
The VCG FOPT alarm is caused by CRC or SQNC defects. This alarm is
generated only when the LCAS attribute is enabled.

To clear a VCG FOPT alarm:


| Follow the relevant alarm clearing procedure for the specific alarm detected
on the VC member.

VCG Group ID Mismatch (GIDM)


Severity: Major
The VCG GIDM alarm is caused by CRC or SQNC defects. This alarm is
generated only when the LCAS attribute is enabled.

To clear a VCG GIDM alarm:


| Follow the relevant alarm clearing procedure for the specific alarm detected
on the VC member.

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VCG PCS 15-Min


Severity: Warning
The VCG PCS 15-Min alarm indicates loss of partial capacity. This alarm is
generated only when the LCAS attribute is enabled. This alarm is only reported
for 15-minute intervals.

To clear a VCG PCS 15-Min alarm:


| Follow the relevant alarm clearing procedure for the specific alarm detected
on the VC member.

VCG PCS 1-Day


Severity: Warning
The VCG PCS 1-Day alarm indicates loss of partial capacity. This alarm is
generated only when the LCAS attribute is enabled. This alarm is reported for
24-hour intervals.

To clear a VCG PCS 1-Day alarm:


| Follow the relevant alarm clearing procedure for the specific alarm detected
on the VC member.

VCG Tx Utilization 15-Min


Severity: Warning
The VCG Tx UTIL 15-Min alarm indicates the transmitted utilization
(transmitted average octets rate per percentage of the dedicated network BW).
This alarm is only reported for 15-minute intervals.

To clear a VCG Tx UTIL 15-Min alarm:


| Examine the threshold setting for the VCG Tx Utilization attribute to
ensure that it is set properly.

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Troubleshooting Alarms EMS-XDM User Manual

VCG Unavailable Seconds (UAS) 15-Min


Severity: Warning
The VCG UAS 15 Min alarm indicates 10 consecutive SESs (severely errored
seconds). This alarm is generated only when the LCAS attribute is enabled.
This alarm is reported for only 15-minute intervals.

To clear a VCG UAS 15-Min alarm:


| Follow the relevant alarm clearing procedure for the specific alarm detected
on the VC member.

VCG UAS 1-Day


Severity: Warning
The VCG UAS 1-Day alarm indicates 10 consecutive SESs (severely errored
seconds). This alarm is generated only when the LCAS attribute is enabled.
This alarm is reported for only 24-hour intervals.

To clear a VCG UAS 1-Day alarm:


| Follow the relevant alarm clearing procedure for the specific alarm detected
on the VC member.

Data TCAs
The following topics describe the data-related TCAs for Ethernet and Layer 2.

Background Block Errors Near End (BBENE)


Severity: Warning
The BBENE alarm is a threshold-crossing alarm that indicates that at least one
of the VC members has exceeded the 15-minute background block errors near
end threshold.

To clear a BBENE alarm:


| Identify the VC member(s) that has experienced a failure condition. Use the
relevant alarm clearing procedure to clear the alarm detected on this VC
member(s).

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EMS-XDM User Manual Troubleshooting Alarms

Broadcast Packets (Pkts)


Severity: Warning
The Broadcast Pkts alarm is a threshold-crossing alarm that indicates that the
number of broadcast packets received on a port exceeds the configured
threshold. This alarm is only reported for 15-minute intervals.

To clear a Broadcast Pkts alarm:


| Check client equipment to determine the origin of the problem.

Broadcast Storming Control (BSC) Discard Seconds


Severity: Warning
The BSC Discard Seconds alarm is a threshold-crossing alarm that indicates
that the number of seconds in which the BSC dropped frames exceeds the
configured threshold. This alarm is only reported for 15-minute intervals.
The BSC attribute must be enabled on an EIS/EISM bridge object for this
alarm to be generated. This attribute is disabled by default. EIS/EISM bridge
objects use BSC to limit the broadcast rate from a source. When BSC is
enabled, the maximum rate at which a source can broadcast is 500 k per
second. If this limit is exceeded, the alarm is triggered. BSC is typically used
for closed loops in case of RSTP failure.

To clear a BSC Discard Seconds alarm:


| Reduce the rate of the broadcast service to an acceptable rate. On the client
side, locate the broadcast source and correct its broadcast rate.

Committed Information Rate (CIR) Utilization


Severity: Warning
The CIR Utilization alarm indicates that the average rate of a service is near the
permitted CIR rate in an SLA. As such, the alarm serves as a notification
mechanism to alert you when you are near the CIR limit. This alarm is only
reported for 15-minute intervals.
This alarm applies to Policer objects and is typically used as a planning tool to
enable you to determine whether your current SLA is adequate.

To clear a CIR Utilization alarm:


1. Review the CIR setting in your current SLA and proceed accordingly.
2. Examine the threshold setting for the CIR Utilization attribute to ensure
that it is set properly.

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Dropped Packets (Pkts)


Severity: Warning
The Dropped Pkts alarm is a threshold-crossing alarm that indicates that the
number of dropped packets received on a port exceeds the configured
threshold. This alarm is only reported for 15-minute intervals.

To clear a Dropped Pkts alarm:


| Check client equipment to determine the origin of the problem.

Duplicate Media Access Control (MAC) Alert


Severity: Major
The Duplicate MAC Alert alarm indicates that a duplicate MAC address has
been used illegally. This alarm provides a security mechanism to guard against
unauthorized port access and hacking. The default high threshold for this alarm
is 1 and the default low threshold is 0. This alarm is only reported for 15-
minute intervals.

To clear a Duplicate MAC Alert alarm:


| Search out and locate the source of the attack. To do this, retrieve the list of
ports in the network that may contain the suspect MAC address in their
filter database. If more than one ETY port contains this MAC address, one
of the clients connected to these ports has the wrong MAC address.

EoS Tx Utilization
Severity: Warning
The EoS Tx Utilization alarm indicates that EoS link utilization exceeds the
configured percentage threshold of the active bandwidth. This alarm is
typically used as a planning tool to aid in detecting when there is insufficient
bandwidth on the link. This alarm is only reported for 15-minute intervals.

To clear an EoS Tx Utilization alarm:


1. Increase the bandwidth by adding another VC-4.
2. Reduce the amount of information sent over the link.

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EMS-XDM User Manual Troubleshooting Alarms

In Discard
Severity: Warning
The In Discard alarm is a threshold-crossing alarm that indicates the total
number of events in which the probe dropped frames, due to lack of resources.
Note that this number is not necessarily the number of frames dropped, but the
number of times this condition has been detected. This alarm is only reported
for 15-minute intervals.

To clear an In Discard alarm:


| Check client equipment to determine the origin of the problem.

Multicast Packets (Pkts)


Severity: Warning
The Multicast Pkts alarm is a threshold-crossing alarm that indicates that the
number of multicast packets received on a port exceeds the configured
threshold. This alarm is only reported for 15-minute intervals.

To clear a Multicast Pkts alarm:


| Check client equipment to determine the origin of the problem.

Nonconforming Octets Ratio


Severity: Warning
The Nonconforming Octets Ratio alarm indicates the percentage of
nonconforming octets in a 15-minute interval. This alarm is triggered when the
rate you are trying to pass exceeds the permitted CIR in your SLA.
For example, if your SLA authorizes a CIR of 5 Mbps, and you are trying to
transmit 10 Mbps, 5 Mbps are considered as conforming to the SLA and 5
Mbps are not. In this case, the nonconforming packets are dropped.
This alarm is typically used as a planning tool to alert you that the current SLA
is insufficient.

To clear a Nonconforming Octets Ratio alarm:


| Review the specifications in your current SLA and proceed accordingly.

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Random Early Discard (RED) Drop Octets CoS


Severity: Warning
The RED Drop Octets CoS is a threshold-crossing alarm indicating that the
number of packets dropped per port or egress queue exceeds the configured
threshold. Packets are dropped based on their CoS in the following order:
| RED Drop Octets: CoS Best Effort (BE)
| RED Drop Octets: CoS Bronze
| RED Drop Octets: CoS Silver
| RED Drop Octets: CoS Gold

To clear a RED Drop Octets CoS alarm:


1. Check client equipment to determine the origin of the problem.
2. Check the configuration of the policers.
3. Check the network planning for this port.

Rx Error Octets
Severity: Major
The Rx Error Octets alarm is a threshold-crossing alarm that indicates that the
number of received errored octets per port exceeds the configured threshold.
This alarm is only reported for 15-minute intervals.
This alarm results when incorrect information is transmitted from the remote
partner.

To clear an Rx Error Octets alarm:


| Check the client side of the link and the connection to the client to
determine the source of the alarm. This alarm occurs due to problems on
the client side and is always external to the EIS/EISM.

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Rx Error Pkts
Severity: Warning
The Rx Error Pkts alarm is a threshold-crossing alarm that indicates that the
number of received errored frames per port exceeds the configured threshold.
This alarm is only reported for 15-minute intervals.
This alarm results when incorrect information is transmitted from the remote
partner.

To clear an Rx Error Pkts alarm:


| Check the client side of the link and the connection to the client to
determine the source of the alarm. This alarm occurs due to problems on
the client side and is always external to the EIS/EISM.

Severely Errored Seconds Near End (SESNE)


Severity: Warning
This alarm is the same as that described in the Standard Transmission
Threshold-Crossing Alarms (TCAs).

Tx Packets (Pkts) Error


Severity: Warning
The Tx Pkts alarm indicates the number of transmitted packets with errors.

To clear a Tx Pkts Error alarm:


| Check client equipment to determine the origin of the problem.

Tx Utilization
Severity: Warning
The Tx Util alarm indicates the transmitted utilization (transmitted average
octets rate per percentage of the dedicated network BW). This alarm is only
reported for 15-minute intervals.

To clear a Tx Utilization alarm:


| Examine the threshold setting for the Tx Utilization attribute to ensure that
it is set properly.

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DCC TCAs
The following topics describe the DCC TCAs.

DCC Link Failure


Severity: Warning
The DCC Link Failure alarm is a threshold-crossing alarm indicating that at
least one of the DCC links has failed.

To clear a DCC Link Failure alarm:


| Check client equipment to determine the origin of the problem.

Crossing the 15-Min Threshold for Received Errored


DCC Packets
Severity: Warning
The Crossing the 15-Min Threshold for Received Errored DCC Packets alarm
is a threshold-crossing alarm indicating that the number of DCC packets
received on a port exceeds the configured threshold. This alarm is only
reported for 15-minute intervals.

To clear a Crossing the 15-Min Threshold for Received


Errored DCC Packets alarm:
| Check client equipment to determine the origin of the problem.

Crossing the 15-Min Threshold for Discarded


Received DCC Packets
Severity: Warning
The Crossing the 15-Min Threshold for Discarded Received DCC Packets
alarm is a threshold-crossing alarm indicating that the number of discarded
DCC packets received on a port exceeds the configured threshold. This alarm is
only reported for 15-minute intervals.

To clear a Crossing the 15-Min Threshold for Discarded


Received DCC Packets alarm:
| Check client equipment to determine the origin of the problem.

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Crossing the 15-Min Threshold for Transmitted


Errored DCC Packets
Severity: Warning
The Crossing the 15-Min Threshold for Transmitted Errored DCC Packets
alarm is a threshold-crossing alarm indicating that the number of transmitted
DCC packets received on a port exceeds the configured threshold. This alarm is
only reported for 15-minute intervals.

To clear a Crossing the 15-Min Threshold for Transmitted


Errored DCC Packets alarm:
| Check client equipment to determine the origin of the problem.

Crossing the 15-Min Threshold for Discarded


Transmitted DCC Packets
Severity: Warning
The Crossing the 15-Min Threshold for Discarded Transmitted DCC Packets
alarm is a threshold-crossing alarm indicating that the number of discarded
DCC packets transmitted to a port exceeds the configured threshold. This alarm
is only reported for 15-minute intervals.

To clear a Crossing the 15-Min Threshold for Discarded


Transmitted DCC Packets alarm:
| Check client equipment to determine the origin of the problem.

Crossing the 1-Day Threshold for Received Errored


DCC Packets
Severity: Warning
The Crossing the 1-Day Threshold for Received Errored DCC Packets alarm is
a threshold-crossing alarm indicating that the number of errored DCC packets
received on a port exceeds the configured threshold. This alarm is reported for
24-hour intervals.

To clear a Crossing the 1-Day Threshold for Received


Errored DCC Packets alarm:
| Check client equipment to determine the origin of the problem.

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Crossing the 1-Day Threshold for Discarded


Received DCC Packets
Severity: Warning
The Crossing the 1-Day Threshold for Discarded Received DCC Packets alarm
is a threshold-crossing alarm indicating that the number of discarded DCC
packets received on a port exceeds the configured threshold. This alarm is
reported for 24-hour intervals.

To clear a Crossing the 1-Day Threshold for Discarded


Received DCC Packets alarm:
| Check client equipment to determine the origin of the problem.

Crossing the 1-Day Threshold for Transmitted


Errored DCC Packets
Severity: Warning
The Crossing the 1-Day Threshold for Transmitted Errored DCC Packets alarm
is a threshold-crossing alarm indicating that the number of errored DCC
packets transmitted to a port exceeds the configured threshold. This alarm is
reported for 24-hour intervals.

To clear a Crossing the 1-Day Threshold for Transmitted


Errored DCC Packets alarm:
| Check client equipment to determine the origin of the problem.

Crossing the 1-Day Threshold for Discarded


Transmitted DCC Packets
Severity: Warning
The Crossing the 1-Day Threshold for Discarded Transmitted DCC Packets
alarm is a threshold-crossing alarm indicating that the number of discarded
DCC packets transmitted to a port exceeds the configured threshold. This alarm
is reported for 24-hour intervals.

To clear a Crossing the 1-Day Threshold for Discarded


Transmitted DCC Packets alarm:
| Check client equipment to determine the origin of the problem.

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EMS-XDM User Manual Troubleshooting Alarms

Crossing the 15-Min Threshold for Packets


Discarded at the Router
Severity: Warning
The Crossing the 15-Min Threshold for Packets Discarded at the Router alarm
is a threshold-crossing alarm indicating that the number of DCC packets
discarded at the router exceeds the configured threshold. This alarm is only
reported for 15-minute intervals.

To clear a Crossing the 15-Min Threshold for Packets


Discarded at the Router alarm:
| Check client equipment to determine the origin of the problem.

Crossing the 1-Day Threshold for Packets Discarded


at the Router
Severity: Warning
The Crossing the 1-Day Threshold for Packets Discarded at the Router alarm is
a threshold-crossing alarm indicating that the number of DCC packets
discarded at the router exceeds the configured threshold. This alarm is reported
for 24-hour intervals.

To clear a Crossing the 1-Day Threshold for Packets


Discarded at the Router alarm:
| Check client equipment to determine the origin of the problem.

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Optical Power Control-related Transmission


Alarms
Optical power control-related transmission alarms apply to all SDH levels,
unless otherwise noted.
The following topics describe the XDM optical power control-related
transmission alarms.

Gain Input Overloaded


Severity: Major
The Gain Input Overloaded alarm indicates a gain input overload condition in
an OFA-2 card. This alarm occurs when the power budget in the link is poorly
planned, resulting in elevated input power levels to the optical amplifier and
amplifier gain that is too high. These factors cause low attenuation between the
input of the card and the input of the gain block, meaning that the optical power
at the input of the gain block is higher than the permitted level, causing
overload.

To clear a Gain Input Overloaded alarm:


1. Check the optical parameters to determine if they are within the required
ranges.
2. Recalculate the link power budget parameters, adjust the system based on
your revised calculations, and then recalibrate.

Illegal Alarm
Severity: Major
The Illegal alarm indicates that the required correction is beyond the gain
capability of the card, and that the set correction is less than the required
correction.

To clear an Illegal alarm:


| Since the required correction is greater than the remaining capability of the
card, replace the card with one that has a higher gain capability.

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EMS-XDM User Manual Troubleshooting Alarms

Input Power Change


Severity: Major
The Input Power Change alarm indicates that the required correction is greater
than the Low Alarm Threshold that was added.
This alarm can result from conditions that are temporary and reversible or
conditions that are permanent. For example:
| A fiber cut that has been spliced to repair the cut: In this case, the fiber
splice produces attenuation at the site of the splice. This is usually a
permanent condition that must be corrected to prevent the generation of an
Input Power Change alarm.
| Bending of fibers while performing fiber maintenance: This is typically a
temporary condition. The Input Power Change alarm usually disappears
when the fibers are straightened out.

To clear an Input Power Change alarm:


1. Check the line for changes or abnormal attenuation.
2. Determine if the present situation is a temporary or permanent condition. If
the alarm resulted from a permanent condition (see previous explanation),
make the following change: In the EMS-XDM Power Control window,
access the Gain Control window. In this window, select Adopt (Changes)
and then click Apply.

OCU Alarms
The following topics describe the Orderwire Control Unit (OCU) alarms.

OCU-LCK
Severity: Warning
The OCU-LCK alarm indicates a problem on the Orderwire Control Unit
optical channel interface.

To clear an OCU-LCK alarm:


| Check client equipment to determine the origin of the problem.

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OCU-OCI
Severity: Warning
The OCU-OCI alarm indicates a problem on the Orderwire Control Unit
optical channel interface.

To clear an OCU-OCI alarm:


| Check client equipment to determine the origin of the problem.

PCS Alarms
The following topics describe the PCS alarms.

PCS Block 15-minutes


Severity: Warning
The PCS Block 15-Min alarm indicates block error. This alarm is reported only
for 15-Minute intervals.

To clear a PCS Block alarm:


| Check client equipment to determine the origin of the problem.

PCS HI BER
Severity: Warning
The PCS HI BER alarm indicates HI BER conditions, possibly caused by:
| Extremely high received optical power levels
| Very low received optical power levels
| A receiver malfunction or a problem with the other-side transmitter

To clear a PCS HI BER alarm:


| Check client equipment to determine the origin of the problem.

PCS LF
Severity: Warning
The PCS LF alarm indicates a local fail.

To clear a PCS LF alarm:


| Check client equipment to determine the origin of the problem.

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PCS Loss of Synch


Severity: Major
The PCS LOS alarm indicates a significant loss in the received signal level.
This error may be caused by a broken or disconnected fiber or by a faulty
optical transmitter.

To clear a PCS LOS alarm:


1. Disable ALS and verify whether the signal drop is bidirectional or
unidirectional.
2. Check the fiber physical connection.
3. Clean the fiber connector interface.
4. If instructed to do so by qualified ECI Telecom personnel, replace the
faulty card.

PCS RF
Severity: Warning
The PCS RF alarm indicates a remote fail.

To clear a PCS RF alarm:


| Check client equipment to determine the origin of the problem.

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Set Capability Exceeded


Severity: Major
The Set Capability Exceeded alarm indicates that the required correction is
beyond the gain capability of the card, and that the set correction is less than
the required correction.

NOTE: This alarm serves as a warning to the operator that the


current power budget margins are insufficient and will not be
able to continue to provide the compensation required.
Therefore, you should consider replacing the card with one
that has a higher gain capability.
Even if traffic is still flowing without errors, the next time an
Input Power Change alarm occurs in the same direction (up or
down), the card with the Set Capability Exceeded alarm may
not be able to compensate for the gain.

To clear a Set Capability Exceeded alarm:


| Replace the card with one that has a higher gain capability, since the
required correction is greater than the remaining capability of the card. For
example, if the current OFA card has a 23 dB gain, replace it with one that
has a 29 dB gain.

Tracking Limit Exceeded


Severity: Major
The Tracking Limit Exceeded alarm indicates that the span attenuation changes
more than the power control can correct. This alarm usually occurs as a result
of some type of catastrophic event, such as an NE shutting down unexpectedly
or a fiber cut, and is typically accompanied by other alarms such as LOS.

To clear a Tracking Limit Exceeded alarm:


1. Investigate possible events that may have caused the abnormal attenuation,
such as an NE shutdown or a fiber cut.
2. Take relevant measurements that may aid in identifying the reason for
abnormal attenuation.
3. Check the span attenuation and correct it.
4. If you fail to clear the alarm, reconfigure the power control definitions.
Because this alarm rarely results from actual power control-related
problems, you should perform this step only when all other avenues fail to
resolve the alarm.

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Protection Path Failed


Severity: Major
The Protection Path Failed alarm indicates that the protection path of a trail
transmitting traffic (which is currently not used for the active traffic) has failed.
As a result, the active path is transmitting.

To clear a Protection Path Failed alarm:


1. Check information and performance for all object types that are part of the
protection path.
2. Check the higher level to determine if the same phenomenon is occurring.
After you have identified the highest level with the problem, resolve the
alarm at that level.
3. Check the optical parameter levels to ensure they are within the correct
ranges.
4. Clean the fiber connectors.

Service Degraded
Severity: Major
The Service Degraded alarm indicates degradation in the traffic signal. This
alarm may also indicate that a XC that is part of a trail is transmitting traffic,
but the traffic is recognized as degraded.
If the service is on an unprotected path, this alarm indicates a degraded traffic
signal somewhere along the path. If the service is on a protected path, then it
indicates one of two possible problems: either the nonactive path has failed, or
the service on the active path is degraded.

To clear a Service Degraded alarm:


1. Check information and performance for all object types that are part of the
protection path.
2. Check for a failure on the nonactive path.
3. Open masking on relevant objects to try to locate the origin of the problem.
4. If the alarm is reported at the low-order level, check the other ports on the
same card to rule out the possibility of a hardware failure.
5. If it is reported at the high-order level as well, check the optical parameters,
clean the fiber optic connectors, and then monitor performance at the high-
order level.

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T3-1/T3-2 AIS
Severity: Major
The T3-1/T3-2 AIS alarm indicates that T3-1/T3-2 has an alarm indication
signal.

To clear a T3-1/T3-2 AIS alarm:


| Check the T3-1/T3-2 source.

TG T4 Squelch
Severity: Warning
The TG T4 Squelch alarm indicates that the quality of the timing source for T4
output is below the quality threshold set for this output, and is therefore
considered unsuitable as a T4 timing output. The timing source is squelched so
it is not used as a synchronization source for other systems.

To clear a TG T4 Squelch alarm:


1. Check the quality of the T4 source signal and its connections (it may have
been reduced by mistake or the network timing may have been altered).
2. Change the T4 source to another source.

Timing Generator (TG) Holdover


Severity: Warning
The TG Holdover alarm indicates that the TG has no available timing reference
for synchronization, and is entering a holdover state (the last valid clock
source).

To clear a TG Holdover alarm:


1. In the Timing Configuration window, check the primary timing clock
reference.
2. In the Timing Configuration window, verify the timing configuration
protection (secondary clock reference).

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TS-1/TS-2/T3-1 LOF
Severity: Major
The TS-1/TS-2/T3-1 LOF alarm indicates that TS-1/TS-2/T3-1 has a loss of
frame.

To clear a TS-1/TS-2/T3-1 LOF alarm:


| Check the TS-1/TS-2/T3-1 source.

TS1/TS2/TS3/TS4 Loss of Clock (LOC)


Severity: Minor
The TS1/TS2/TS3/TS4 LOC alarm indicates that timing source 1/2/3/4 has a
loss of clock defect, which is identified by the TMU for T3 input and PIO
tributary lines (disconnection of the timing source in the TMU input).

To clear a TS1/TS2/TS3/TS4 LOC alarm:


1. Check the TS1/TS2/TS3/TS4 signal source and connection.
2. Change the source the TS1/TS2/TS3/TS4 uses to another port/card.

TS1/TS2/TS3/TS4 Transmitter Failure


Severity: Minor
The TS1/TS2/TS3/TS4 Transmitter Failure alarm indicates that timing
source 1/2/3/4 has a transmission defect (AIS, LOS, LOF). It is identified by
the HLXC card.

To clear a TS1/TS2/TS3/TS4 Transmitter Failure alarm:


1. Check the TS1/TS2/TS3/TS4 signal source and connection.
2. Change the source the TS1/TS2/TS3/TS4 uses to another port/card.

432006-2444-0H3-A00 ECI Telecom Ltd. Proprietary 11-47


EMS-XDM User Manual Troubleshooting Alarms

Improper MSP Codes


Severity: Minor
The Improper MSP Codes alarm indicates the occurrence of three consecutive
and identical frames containing unused codes in bits 6 through 8 of byte K2
and codes irrelevant to the specific protection switching operation requested.
This alarm may result from:
| An incorrectly created ring. For example, if a ring was created using a 4-
fiber code, which the XDM does not support, instead of 2-fiber code, this
alarm is generated.
| A ring containing non-XDM nodes.

To clear an Improper MSP Codes alarm:


| Recreate MS-SPRing to correct any problems with the ring configuration.

NOTE: The MSP protocol is used in MS-SPRing protection


schemes.

Inconsistent MSP Code


Severity: Minor
The Inconsistent MSP Code alarm indicates the occurrence of 12 successive
frames, starting with the last frame containing previously consistent MSP code,
in which no 3 consecutive frames contain identical MSP bytes.
This alarm may result from:
| Network problems
| Improper configuration of matrices and I/O cards

To clear an Inconsistent MSP Code alarm:


1. Check the I/O cards and matrices in the node that received the MSP codes
and in the node that sent the codes. This check must be performed on at
least two adjacent nodes.
2. Recreate MS-SPRing to correct any ring configuration problems.

NOTE: The MSP protocol is used in MS-SPRing protection


schemes.

432006-2444-0H3-A00 ECI Telecom Ltd. Proprietary 11-49


Troubleshooting Alarms EMS-XDM User Manual

MS-SPRing Equipment Alarms


The following topics describe the XDM MS-SPRing equipment alarms.

Default MS-SPRing K Bytes


Severity: Minor
The Default MS-SPRing K Bytes alarm indicates that the node cannot properly
signal MSP bytes, and therefore cannot properly execute the switch to
protection. Until the node has knowledge of the ring map, squelch table, and
node ID, it will transmit the default K bytes.
MS-SPRing is not properly defined in the NE connected to the port that emits
this alarm.

To clear a Default MS-SPRing K Bytes alarm:


| Recreate MS-SPRing.

MS-SPRing Extra Traffic


Severity: Minor
A node that preempts Extra Traffic will send an alarm of Extra Traffic
Preempted. This alarm appears as a result of a protection switch in the MS-
SPRing.
When there is a ring switch, all nodes should drop their extra traffic
connections and pass the protection channels.
This alarm is cleared when the failure in the MS-SPRing recovers (for
example, fiber cut, node failure, and so on).

MS-SPRing Squelching
Severity: Minor
If a switching NE detects segmentation in a ring or additional segmentation in a
ring, it squelches traffic destined for the unreachable NEs.
In the case of a switching node, this alarm identifies the line being squelched
(MS TTP).

To clear the MS-SPRing Squelching alarm:


| This alarm is normal if squelching is activated. Check the reason in the
Physical or RS layers.

11-50 ECI Telecom Ltd. Proprietary 432006-2444-0H3-A00


EMS-XDM User Manual Troubleshooting Alarms

Node ID Mismatch
Severity: Minor
The Node ID Mismatch alarm indicates the occurrence of three consecutive
and identical frames that contain a source node (byte K2, bits 1-4) that does not
match the node ID of a neighbor (based on the resident ring map of the
destination node), or that does not match an entry in the ring map.

To clear a Node ID Mismatch alarm:


1. If an NE with a previous MS-SPRing configuration was inserted into the
ring, clear the configuration on this NE and on the ring and then
reconfigure it.
2. If a node was inserted into a ring in the wrong place, insert it in the correct
place or reconfigure the MS-SPRing ring.

Built-In Test (BIT) Equipment Alarms


The following topics describe the XDM BIT card-level equipment alarms.

BIT Slightly Degraded


Severity: Minor
The BIT Slightly Degraded alarm indicates an equipment fault that does not
affect functionality. This alarm results from:
| A problem in the card or the HLXC/XIO connector to the card
| A misplaced or faulty HLXC/XIO matrix

To clear a BIT Slightly Degraded alarm:


1. Check whether there are alarms on the two HLXC/XIO cards.
2. In the card Info window, check the BIT Codes attribute to determine if it is
valid. To perform this check, you must contact ECI Telecom customer
support to obtain the list of valid BIT code values.

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Troubleshooting Alarms EMS-XDM User Manual

BIT Degraded
Severity: Major
The BIT Degraded alarm indicates an equipment fault that may affect
functionality. BIT code information identifies the module within a card
reporting a problem.
In addition to the alarm, if the equipment is protected, it performs a switch to
protected mode.
This alarm can result from:
| A problem in the card or the HLXC/XIO connector to the card
| A misplaced or faulty HLXC/XIO matrix

To clear a BIT Degraded alarm:


1. Check whether there are alarms on the two HLXC/XIO cards.
2. In the card Info window, check the BIT Codes attribute to determine if it is
valid. To perform this check, you must contact ECI Telecom customer
support to obtain the list of valid BIT code values.

BIT Failed
Severity: Critical
The BIT Failed alarm indicates an equipment fault that is more severe than the
one indicated by the BIT Degraded alarm. This alarm results from:
| A problem in the card or the HLXC/XIO connector to the card
| A misplaced or faulty HLXC/XIO matrix
BIT failure with severity critical will cause card to reset. The card initialization
is not complete, in order to provide time for a technician to view the critical
BIT failure log. The card does not forward traffic until the log is deleted.

To clear a BIT Failed alarm:


1. Check whether there are alarms on the two HLXC/XIO cards.
2. In the card Info window, check the BIT Codes attribute to determine if it is
valid. To perform this check, you must contact ECI Telecom customer
support to obtain the list of valid BIT code values.

11-52 ECI Telecom Ltd. Proprietary 432006-2444-0H3-A00


EMS-XDM User Manual Troubleshooting Alarms

Card-level Equipment Alarms


The following topics describe the XDM card-level equipment alarms.

Air Flow
Severity: Warning
The Air Flow alarm indicates there is an intake airflow shortage into the system
(originating from the fan unit on the XDM-40 or XDM-50).

To clear an Air Flow alarm:


1. Replace the dust filter.
2. Check if the inlet air holes are sucking the air into the system. If blocked,
clean the inlet air holes.

Card Failure
Severity: Major
The Card Failure alarm indicates that the card has a general hardware failure.
This alarm indicates a more serious condition than the BIT Failed alarm, as it
signifies a total failure of the card. In contrast, the BIT Failed alarm suggests
that some of the functioning of the card or module is missing or not working
properly.

To clear a Card Failure alarm:


1. Reset the card. If the card still does not work properly after resetting it,
replace the card.
2. If the problem still recurs, contact ECI Telecom customer support.

432006-2444-0H3-A00 ECI Telecom Ltd. Proprietary 11-53


Troubleshooting Alarms EMS-XDM User Manual

Card Out
Severity: Major
The Card Out alarm indicates that an assigned card is no longer in its slot. This
alarm results when:
| The card is assigned, but not physically present in the slot
| The card is not in the slot

To clear a Card Out alarm:


1. If the card is not in its slot, insert the card.
2. If the card is in the slot, unassign the card so that the system no longer
looks for the card.

Door Open
Severity: Warning
The Door Open alarm indicates that the shelf door (on the MECP/MXC) is
open.

To clear a Door Open alarm:


| Close the door of the shelf.

Eqpt Ctrl
Severity: Warning
The Eqpt Ctrl alarm indicates a problem with the control object on the
equipment.

To clear an Eqpt Ctrl alarm:


| Seek out the source of the problem on the respective equipment and
proceed accordingly.

High Line Out


Severity: Major
The High Line Out alarm indicates that the card output power is high (over 27
dBm).

To clear a High Line Out alarm:


| Check the output power level.

11-54 ECI Telecom Ltd. Proprietary 432006-2444-0H3-A00


EMS-XDM User Manual Troubleshooting Alarms

High Temperature
Severity: Major
The High Temperature alarm indicates that the equipment temperature is high
(65°C or higher).

To clear a High Temperature alarm:


1. Check the ambient temperature level.
2. Check the fans.
3. Check that the shelf door is closed.

Low Line Out


Severity: Major
The Low Line Out alarm indicates that the card output power is low (less than
400 mW).

To clear a High Line Out alarm:


| Check the output power level.

Low Temperature
Severity: Major
The Low Temperature alarm indicates that the temperature is below 0°C.

To clear a Low Temperature alarm:


| Check the environmental conditions at the site and verify whether they are
within the operational limits of the equipment.

Power Failure
Severity: Major
The Power Failure alarm indicates that a power failure has been detected in the
card.

To clear a Power Failure alarm:


1. Reset the card. If the card still does not work properly after resetting it,
replace the card.
2. If the problem still recurs, contact ECI Telecom customer support.

432006-2444-0H3-A00 ECI Telecom Ltd. Proprietary 11-55


Troubleshooting Alarms EMS-XDM User Manual

Program Fail
Severity: Major
The Program Fail alarm indicates either that the software is not functioning
properly in the card, or that the system has failed to update the card database to
the nonvolatile memory (NVM).

WARNING: Contact ECI Telecom before attempting to


correct this problem. It is critical that this alarm be handled
carefully, so as not to adversely affect system configuration.

To clear a Program Fail alarm:


| Replace the NVM with the same software as in the xMCP/MXC card.

Turbo Mode On
Severity: Warning
The Turbo Mode alarm indicates that there is a card in the system with a high
temperature.

To clear a Turbo Mode alarm:


| If a major alarm occurs, replace the card. If only a warning occurs, no
action is necessary.

Type Mismatch
Severity: Major
The Type Mismatch alarm indicates that the wrong card or module was
inserted in the slot. This alarm results when the Equipment Actual Type and the
Equipment Expected Type are not the same. These two values must be
identical.

To clear a Type Mismatch alarm:


| Assign the card and ensure that the Equipment Actual Type matches the
Equipment Expected Type.

11-56 ECI Telecom Ltd. Proprietary 432006-2444-0H3-A00


EMS-XDM User Manual Troubleshooting Alarms

USF
Severity: Warning
The USF alarm indicates a problem with the air dust filter.

To clear a USF alarm:


| Clean the air dust filter.

External Equipment Alarms


The following topic describes the XDM external equipment alarms.

External Input Alarm Unit 1 through 8


Severity: Major
The External Input Alarm Unit 1/2/3/4/5/6/7/8 alarm indicates that an
environmental alarm was detected at external alarm unit 1 through 8. External
inputs can be used by the XDM to trigger an external device, or to trigger an
alarm in the EMS-XDM whenever a certain condition external to the XDM
occurs. Up to eight external inputs can be defined.

To clear an External Input Alarm Unit 1 through 8 alarm:


| The corrective action required is based on the type of equipment connected
to the XDM for the given input unit. Perform the necessary action
according to the user definition of this alarm.

432006-2444-0H3-A00 ECI Telecom Ltd. Proprietary 11-57


Troubleshooting Alarms EMS-XDM User Manual

Optical Equipment Alarms


The following topics describe the XDM optical equipment (including optical
module and transceiver) alarms.

Application Code Mismatch


Severity: Major
The Application Code Mismatch alarm indicates that the expected configured
application code differs from the actual value supported by the optical module.

To clear an Application Code Mismatch alarm:


| In the optical module Info window, change the Expected Application
Code attribute value so that it matches the Actual Application Code
value. These two values should be the same on both the transmitter and
receiver. An A in these two fields identifies an APD receiver, which is
highly sensitive. A P in these fields denotes a pin diode receiver, which is
less sensitive. The V, B, A, X, and U characters in these fields designate
the transmitter type.

High Current Pump


Severity: Major
The High Current Pump alarm indicates that the optical amplifier pump has
heated above the allowed current. This alarm may result from a defective
module.

To clear a High Current Pump alarm:


1. Check that the shelf door is closed.
2. Replace the card containing the defective module. Since the module is not
detachable from the card, the entire card (including the module) must be
replaced.

11-58 ECI Telecom Ltd. Proprietary 432006-2444-0H3-A00


EMS-XDM User Manual Troubleshooting Alarms

High Rx Power
Severity: Major
The High Rx Power alarm indicates that the received power is higher than the
maximum allowed value.

To clear a High Rx Power alarm:


1. Check the optical parameters to ensure that they are within the correct
ranges.
2. If power control is available on the line, consider using it to lower the input
power.
3. Add an attenuator to the input, if needed.

High Temperature Pump


Severity: Major
The High Temperature Pump alarm indicates that the optical amplifier pump
has heated above the allowed temperature. This alarm may result from a
defective module.

To clear a High Temperature Pump alarm:


1. Check that the shelf door is closed.
2. Replace the card containing the defective module. Since the module is not
detachable from the card, the entire card (including the module) must be
replaced.

High Tx Power
Severity: Critical
The High Tx Power alarm indicates that the transmitted power is higher than
the maximum allowed value.

To clear a High Tx Power alarm:


| Replace the optical module.

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Troubleshooting Alarms EMS-XDM User Manual

Invalid Carrier
Severity: Major
The Invalid Carrier alarm indicates an out-of-grid carrier (that is, above the
noise threshold) or a double carrier (within a grid window). The alarm is
generated for one or more invalid carriers. This alarm applies only to OPM
cards and is detected when the OPM scans the spectrum and identifies a
wavelength(s) that is not defined. The alarm usually occurs during installation
or when adding another lambda with the wrong setups.
This alarm can result from:
| A non-WDM transmitter connected to a WDM system
| A misplaced transmitter

To clear an Invalid Carrier alarm:


1. Check if a non-WDM transmitter is connected to a WDM system by
looking for a misplaced transmitter.
2. In the Mux, check for two channels assigned to the same wavelength.

Laser Bias
Severity: Major
The Laser Bias alarm indicates that the laser bias current is becoming low,
signaling the end of life of the device.

To clear a Laser Bias alarm:


| Replace the optical module.

Low Optical Signal to Noise Ratio (OSNR)


Severity: Major
The Low OSNR alarm indicates that the OSNR, as measured by the OPM card,
is lower than the minimum threshold value. This alarm applies only on OPM
cards.

To clear a Low OSNR alarm:


1. Clean the fiber connectors for all components in the optical path.
2. Check all amplifiers and the gain block input to ensure that they are within
the required ranges.

11-60 ECI Telecom Ltd. Proprietary 432006-2444-0H3-A00


EMS-XDM User Manual Troubleshooting Alarms

Low Rx Power
Severity: Major
The Low Rx Power alarm indicates that the received power is lower than the
minimum allowed value.

To clear a Low Rx Power alarm:


1. Check the optical parameters, especially the Input Power level, to ensure
they are within the required ranges.
2. Check the transmitter on the other-side node.
3. Check line amplifiers and OADMs.
4. Check whether there are any bent fibers or dirty connectors.

Low Tx Power
Severity: Critical
The Low Tx Power alarm indicates that the transmitted power is lower than the
minimum allowed value.

To clear a Low Tx Power alarm:


1. Check the optical parameters, especially the Input Power level, to verify
that they are within the required ranges.
2. Try switching the ALS feature to Off.

Midstage Out of Range


Severity: Major
The Midstage Out of Range alarm indicates that OFA_M is in passive mode
and its midstage attenuation is either below 5 dB or above 9 dB. When OFA_M
is in passive mode, it automatically measures its midstage attenuation. This
alarm applies only to the OFA_M card.

To clear a Midstage Out of Range alarm:


| Check the midstage attenuation and increase or decrease it, as required.

432006-2444-0H3-A00 ECI Telecom Ltd. Proprietary 11-61


Troubleshooting Alarms EMS-XDM User Manual

Missing Carrier
Severity: Major
The Missing Carrier alarm indicates a mismatch between the expected carriers
list and the present carriers, as measured. The alarm is generated for one or
more mismatches. This alarm applies only to OPM cards.

To clear a Missing Carrier alarm:


1. Check the inputs to the Mux or DeMux for the missing channel.
2. Change the OPM card configuration (if this channel is not active).

OAM Alarms
The following topics describe OAM (Optical Amplifier Module) alarms that
occur in MCS and DIO cards (on ETY ports only).
| OAM Discovery Failure
| OAM Link Lost
| OAM Remote Link Failure
| OAM Remote Link Event
| OAM Local Link Event

OAM Discovery Failure


Severity: Major
The OAM Discovery Failure alarm indicates the incompletion of the discovery
process and that settings of the local and remote port are incompatible.

To clear an OAM Discovery Failure alarm:


1. Check that the local port is in passive-peer-only mode and that the remote
port is passive, or that the remote port is in passive-peer-only mode and that
the local port is passive.
2. Change the mode.

11-62 ECI Telecom Ltd. Proprietary 432006-2444-0H3-A00


EMS-XDM User Manual Troubleshooting Alarms

OAM Link Lost


Severity: Major
The OAM Link Lost alarm indicates there has been no OAM PDUs from the
remote port for 5 seconds.

To clear an OAM Link Lost alarm::


| Check the link.

OAM Remote Link Failure


Severity: Major
The OAM Remote Link Failure alarm indicates that the remote port reports a
link fault (Link Fault bit set within the Flags field of OAMPDU received from
remote port).

To clear an OAM Remote Link Failure alarm:


| Check the link.

OAM Remote Link Event


Severity: Warning
The OAM Remote Link Event alarm indicates the link event the OAM PDU
received.

To clear an OAM Remote Link Event alarm:


| Check the link.

OAM Local Link Event


Severity: Warning
The OAM Local Link Event alarm indicates one of link events occurred:
Errored Symbol Period, Errored Frame, Errored Frame Period, or Errored
Frame Seconds Summary.

To clear an OAM Local Link Event alarm:


| Check the link.

432006-2444-0H3-A00 ECI Telecom Ltd. Proprietary 11-63


Troubleshooting Alarms EMS-XDM User Manual

Power In LOS
Severity: Major
The Power In LOS alarm indicates a loss of signal in Modules Cage modules
(amplifiers). This alarm condition is conveyed as an equipment alarm instead
of as a transmission alarm, as the affected modules do not have transmission
objects.

Optical Power High Back Reflection


Severity: Major
The Optical Power High Back Reflection alarm indicates that at the output of
an optical amplifier, the fiber is disconnected and the transmitted power is
reflected back.

To clear an Optical Power High Back Reflection alarm:


| Check the fiber and connectors from the amplifier output.

Switch Fail
Severity: Major
The Switch Fail alarm is specific to OPM cards where the 1:4 switch may fail.
The alarm usually indicates a card hardware failure.

To clear a Switch Fail alarm:


| Test the switch multiple times to ensure that the alarm is not a one-time
event. If this action fails, contact ECI Telecom customer support.

Temperature (Temp) Out of Range


Severity: Major
The Temp Out of Range alarm is specific to AWG-based WDM modules
(Muxes/DeMuxes, OADMs, and so on) in which temperature stability is
crucial. The alarm usually indicates a hardware failure.

To clear a Temp Out of Range alarm:


| Verify that the environmental conditions are within the operational limits of
the equipment.

11-64 ECI Telecom Ltd. Proprietary 432006-2444-0H3-A00


EMS-XDM User Manual Troubleshooting Alarms

Unexpected Carrier
Severity: Major
The Unexpected Carrier alarm indicates a mismatch between the expected
carrier list and the present carriers, as measured. The alarm is generated for one
or more mismatches and is detected when assigning a channel. This alarm
applies only to OPM cards.

To clear an Unexpected Carrier alarm:


1. Check the carrier list to ensure that it is correct and that channels are
correctly assigned. Correct this list if it is in error.
2. Verify that the channel should in fact be on this link. If so, assign the new
channel in the OPM card. If the channel is incorrectly assigned, remove it.

Wavelength Mismatch
Severity: Major
The Wavelength Mismatch alarm indicates that the expected configured
wavelength differs from the actual value supported by the optical module. This
alarm usually occurs during installation or maintenance (if replacing a module
with the wrong type).

To clear a Wavelength Mismatch alarm:


| In the object Info window, change the wavelength to the actual wavelength.

XDM-100 and XDM-300 Equipment Alarms


The following topic describes the XDM equipment alarms specific to the
XDM-100 and XDM-300 shelves.

Lock Open
Severity: Major
The Lock Open alarm indicates that in the XDM-100 or XDM-300, the MXC
card is not properly inserted or the lock on this card is open.

To clear a Lock Open alarm:


| Check that the MXC card is inserted properly in the slot and that the lock
of the card is closed.

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Troubleshooting Alarms EMS-XDM User Manual

Alarm name Probable cause


Operate Loopback Action Failed Failure to activate loopback at NE level
PM All Endpoint Counter PM all endpoint counter alarm
PM Endpoint Counter PM endpoint counter alarm
PM Get Endpoint Counter PM get endpoint counter alarm
Release Equipment Lockout Failed Failure to release lockout action at NE level
Release Equipment Protection Failed Failure to release equipment protection
action at NE level
Release Loopback Action Failed Failure to release loopback at NE level
Restart Processor Action Failed Failure to reset NE card
Set Request Failed Set request failed
Set Request Rejected Set request is rejected
Switch to Protection Failed Failure to activate switch protection action
at NE level
Unassignment Failed Failure to unassign NE card
Update Bi-directional Action Failed NE update of bidirectional pointers (related
to cross connection activities) failed

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EMS-XDM User Manual Troubleshooting Alarms

Maintenance operations per object


Object Maintenance operations
MS Src Force RDI
AU-4 Snk Force TU/AU-AIS
AU-4 Src Force TU/AU-AIS, Force RDI
VC-4 Force AIS, Force RDI, Facility (Far-End) Loopback*, Terminal
(Near-End) Loopback*

*Can only be done when the object is on a bidirectional cross connection.

SIO1_8E, SIOM1_E, SIO_16E, and


SIOM1_16E
Objects in card
SPI SRC, SPI Snk, RS Src, RS Snk, MS Src, MS Snk, AU-4 Src, AU-4 Snk,
VC-4 Src, VC-4 Snk
Alarms at card level
Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Not OK, Program Fail
Alarms per object
Object Alarms
SPI Snk LOS
RS Snk LOF, TIM, UATNE, BBENE 15 Min, ESNE 15 Min, SESNE
15 Min, BBENE 1 Day, ESNE 1 Day, SESNE 1 Day
MS Snk AIS, EXC, DEG, RDI, MSPL Failure, UATNE, UATFE, BBENE
15 Min, ESNE 15 Min, SESNE 15 Min, BBENE 1 Day, ESNE
1 Day, SESNE 1 Day, BBEFE 15 Min, ESFE 15 Min, SESFE
15 Min, BBEFE 1 Day, ESFE1 Day, SESFE 1 Day
AU-4 Snk CTP AIS, LOP, AIS, EXC, DEG, RDI, TIM, SSF, UNEQ, PLM,
LOM, LOA

Maintenance operations per object


Object Maintenance operations
MS Src Force RDI
AU-4 Snk Force TU/AU-AIS
AU-4 Src Force TU/AU-AIS, Force RDI
VC-4 Force AIS, Force RDI, Facility (Far-End) Loopback*, Terminal
(Near-End) Loopback*

*Can only be done when the object is on a bidirectional cross connection.

432006-2444-0H3-A00 ECI Telecom Ltd. Proprietary 11-71


Troubleshooting Alarms EMS-XDM User Manual

SIO4_4 and SIOM4_4


Objects in card
OM4, OT4, SPI Src, SPI Snk, RS Src, RS Snk, MS Src, MS Snk, AU-4 Snk,
AU-4 Src, VC-4 Src, VC-4 Snk

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Not OK, Program Fail

Alarms per object


Object Alarms
OM64 Card Out, Type Mismatch, Power Failure, Card Failure,
Wavelength Mismatch Alarm, Application Code Mismatch
OT4 Card Out, Type Mismatch, Power Failure, Card Failure, Low
Temperature, High Temperature, Low Rx Power, High Rx
Power, Low Tx Power, High Tx Power, Laser Bias
SPI Snk LOS
RS Snk LOF, TIM, UATNE, BBENE 15 Min, ESNE 15 Min, SESNE
15 Min, BBENE 1 Day, ESNE 1 Day, SESNE 1 Day

MS Snk AIS, EXC, DEG, RDI, MSPL Failure, UATNE, UATFE, BBENE
15 Min, ESNE 15 Min, SESNE 15 Min, BBENE 1 Day, ESNE
1 Day, SESNE 1 Day, BBEFE 15 Min, ESFE 15 Min, SESFE
15 Min, BBEFE 1 Day, ESFE1 Day, SESFE 1 Day
AU-4 Snk CTP AIS, LOP, AIS, EXC, DEG, RDI, TIM, SSF, UNEQ, PLM,
LOM, LOA

Maintenance operations per object


Object Maintenance operations
MS Src Force RDI
AU-4 Snk Force TU/AU-AIS
AU-4 Src Force TU/AU-AIS, Force RDI
VC-4 Force AIS, Force RDI, Facility (Far-End) Loopback*, Terminal
(Near-End) Loopback*

*Can only be done when the object is on a bidirectional cross connection.

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EMS-XDM User Manual Troubleshooting Alarms

SIO16_1, SIOM16_1, and SIO16_2


Objects in card
OM16, OT16, SPI Src, SPI Snk, MS Src, MS Snk, RS Src, RS Snk, AU-4 Src,
AU-4 Snk, VC-4 Src, VC-4 Snk

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Not OK, Program Fail

Alarms per object


Object Alarms
OM16 Card Out, Type Mismatch, Power Failure, Card Failure,
Wavelength Mismatch Alarm, Application Code Mismatch
OT16 Card Out, Type Mismatch, Power Failure, Card Failure, Low
Temperature, High Temperature, Low Rx Power, High Rx
Power, Low Tx Power, High Tx Power, Laser Bias

Maintenance operations per object


Object Maintenance operations
MS Src Force RDI
AU-4 Snk Force TU/AU-AIS
AU-4 Src Force TU/AU-AIS, Force RDI*
VC-4 Force AIS, Force RDI, Facility (Far-End) Loopback*, Terminal
(Near-End) Loopback*

*Supported only for an AU in a concatenated group.


*Can only be done when the object is on a bidirectional cross connection.

432006-2444-0H3-A00 ECI Telecom Ltd. Proprietary 11-73


Troubleshooting Alarms EMS-XDM User Manual

SIO1_16O and SIOM1_16O


Objects in card
OM, OT, SPI Src, SPI Snk, RS Src, RS Snk, MS Src, MS Snk, AU-4 Snk, AU-
4 Src, VC-4 Src, VC-4 Snk

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Not OK, Program Fail

Alarms per object


Object Alarms
OM Card Out, Type Mismatch, Power Failure, Card Failure,
Wavelength Mismatch Alarm, Application Code Mismatch
OT Card Out, Type Mismatch, Power Failure, Card Failure, Low
Temperature, High Temperature, Low Rx Power, High Rx
Power, Low Tx Power, High Tx Power, Laser Bias
PST64 Card Out, Type Mismatch, Power Failure, Card Failure, BIT
Failed, BIT Degraded, BIT Not OK, Program Fail
RS Snk LOF, TIM, UATNE, BBENE 15 Min, ESNE 15 Min, SESNE
15 Min, BBENE 1 Day, ESNE 1 Day, SESNE 1 Day

MS Snk AIS, EXC, DEG, RDI, MSPL Failure, UATNE, UATFE, BBENE
15 Min, ESNE 15 Min, SESNE 15 Min, BBENE 1 Day, ESNE
1 Day, SESNE 1 Day, BBEFE 15 Min, ESFE 15 Min, SESFE
15 Min, BBEFE 1 Day, ESFE1 Day, SESFE 1 Day
AU-4 Snk CTP AIS, LOP, AIS, EXC, DEG, RDI, TIM, SSF, UNEQ, PLM,
LOM, LOA

Maintenance operations per object


Object Maintenance operations
MS Src Force RDI
AU-4 Snk Force TU/AU-AIS
AU-4 Src Force TU/AU-AIS, Force RDI
VC-4 Snk Force AIS, Force RDI, Facility (Far-End) Loopback*, Terminal
(Near-End) Loopback*

*Can only be done when the object is on a bidirectional cross connection.

11-74 ECI Telecom Ltd. Proprietary 432006-2444-0H3-A00


EMS-XDM User Manual Troubleshooting Alarms

PIO2_84
Objects in card
2M Src, 2M Snk, VC-12 Src, VC-12 Snk

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Not OK, Program Fail

Alarms per object


Object Alarms
2M Src LOS, LOF, AIS, EXC, DEG, RDI
VC-12 Snk AIS, EXC, DEG, RDI, TIM, SSF, UNEQ, PLM, UATNE,
UATFE, BBENE 15 Min, ESNE 15 Min, SESNE 15 Min,
BBENE 1 Day, ESNE 1 Day, SESNE 1 Day, BBEFE 15 Min,
ESFE 15 Min, SESFE 15 Min, BBEFE 1 Day, ESFE1 Day,
SESFE 1 Day

Maintenance operations per object


Object Maintenance operations
2M Src Force AIS, Terminal (near-End) Loopback*
2M Snk Facility (Far-End) Loopback, Force AIS
VC-12 Src Force AIS, Force RDI
VC-12 Snk Force AIS

*Can only be done when the object is on a bidirectional cross connection.

NOTE: NewPIO2_84H card replaces the existing PIO2_84


card due to obsolete components. An EOL for PIO2_84 is to
be issued during 2009.

432006-2444-0H3-A00 ECI Telecom Ltd. Proprietary 11-75


Troubleshooting Alarms EMS-XDM User Manual

PIO345_16 and PIO345_8


Objects in card
45M Src, 45M Snk, VC-3 Src, VC-3 Snk

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Not OK, Program Fail

Alarms per object


Object Alarms
45M Src LOS, LOF, AIS, EXC, DEG, RDI
VC-3 Snk AIS, EXC, DEG, RDI, TIM, SSF, UNEQ, PLM, UATNE,
UATFE, BBENE 15 Min, ESNE 15 Min, SESNE 15 Min,
BBENE 1 Day, ESNE 1 Day, SESNE 1 Day, BBEFE 15 Min,
ESFE 15 Min, SESFE 15 Min, BBEFE 1 Day, ESFE1 Day,
SESFE 1 Day

Maintenance operations per object


Object Maintenance operations
45M Src Force AIS, NE Loopback*
45M Snk FE Loopback, Force AIS
VC-3 Src Force AIS, Force RDI
VC-3 Snk Force AIS

*Can only be done when the object is on a bidirectional cross connection.

11-76 ECI Telecom Ltd. Proprietary 432006-2444-0H3-A00


EMS-XDM User Manual Troubleshooting Alarms

TRP10_2
Objects in card
OM10_1xx, OM10_1, OT10, OPS Src, OPS Snk, OCH Src, OCH Snk, RS Src,
RS Snk, OPG

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Slightly Degraded, Program Fail

Alarms per object


Object Alarms
OM10_1xx Card Out, Type Mismatch, Power Failure, Card Failure, Wavelength
Mismatch, Application Code Mismatch
OM10_1 Card Out, Type Mismatch, Power Failure, Card Failure, Application
Code Mismatch
OT10 Card Out, Type Mismatch, Power Failure, Card Failure, Laser
Temperature Low, Laser Temperature High, Low Rx Power, High Rx
Power, Low Tx Power, High Tx Power, Laser Bias High
OCH Snk LOF, EXC, DEG, TIM, BBENE 15 Min, ESNE 15 Min, SESNE
15 Min, BBEFE 1 Day, ESNE 1 Day, SESNE 1 Day
OPS Snk LOS, LOD
OPG Card Out, Type Mismatch, Power Failure, Card Failure
RS Snk LOF, EXC, DEG, TIM, BBENE 15 Min, ESNE 15 Min, SESNE
15 Min, BBEFE 1 Day, ESNE 1 Day, SESNE 1 Day

432006-2444-0H3-A00 ECI Telecom Ltd. Proprietary 11-77


Troubleshooting Alarms EMS-XDM User Manual

TRP25_2
Objects in card
OMT25xx, OMT25, OTx, OMR25C, ORx, OPS Src, OPS Snk, OCH Src,
OCH Snk, RS Src, RS Snk, OPG

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Slightly Degraded, Program Fail

Alarms per object


Object Alarms
OMT25xx Card Out, Type Mismatch, Power Failure, Card Failure,
Wavelength Mismatch, Application Code Mismatch
OMT25 Card Out, Type Mismatch, Power Failure, Card Failure,
Application Code Mismatch
Otx Card Out, Type Mismatch, Power Failure, Card Failure, Laser
Temperature Low, Laser Temperature High, Low Tx Power,
High Tx Power, Laser Bias High
OMR25C Card Out, Type Mismatch, Power Failure, Card Failure,
Application Code Mismatch
Orx Card Out, Type Mismatch, Power Failure, Card Failure, Low Rx
Power, High Rx Power
OCH Snk LOF, EXC, DEG, TIM, BBENE 15 Min, ESNE 15 Min, SESNE
15 Min, BBEFE 1 Day, ESNE 1 Day, SESNE 1 Day
OPS Snk LOS, LOD
OPG Card Out, Type Mismatch, Power Failure, Card Failure
RS Snk LOF, EXC, DEG, TIM, BBENE 15 Min, ESNE 15 Min, SESNE
15 Min, BBEFE 1 Day, ESNE 1 Day, SESNE 1 Day

11-78 ECI Telecom Ltd. Proprietary 432006-2444-0H3-A00


EMS-XDM User Manual Troubleshooting Alarms

TRP25_2C
Objects in card
OMT25xx, OMT25, OTx, OMR25C, ORx, OPS Src, OPS Src, OPS Snk, OCH
Src, OCH Snk, DSR Src, DSR Snk, OPG

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Slightly Degraded, Program Fail

Alarms per object


Object Alarms
OMT25xx Card Out, Type Mismatch, Power Failure, Card Failure, Wavelength
Mismatch, Application Code Mismatch
OMT25 Card Out, Type Mismatch, Power Failure, Card Failure, Application
Code Mismatch
Otx Card Out, Type Mismatch, Power Failure, Card Failure, Laser
Temperature Low, Laser Temperature High, Low Tx Power, High Tx
Power, Laser Bias High
OMR25C Card Out, Type Mismatch, Power Failure, Card Failure, Application
Code Mismatch
Orx Card Out, Type Mismatch, Power Failure, Card Failure, Low Rx Power,
High Rx Power
OCH Snk LOF, EXC, DEG, TIM, BBENE 15 Min, ESNE 15 Min, SESNE
15 Min, BBEFE 1 Day, ESNE 1 Day, SESNE 1 Day
OPS Snk LOS, LOD
OPG Card Out, Type Mismatch, Power Failure, Card Failure

432006-2444-0H3-A00 ECI Telecom Ltd. Proprietary 11-79


Troubleshooting Alarms EMS-XDM User Manual

TRP25_2G
Objects in card
OMT25xx, OMT25, OTx, OMR25C, ORx, OPS Src, OPS Snk, OCH Src,
OCH Snk, GbE Src, GbE Snk, OPG

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Slightly Degraded, Program Fail

Alarms per object


Object Alarms
OMT25xx Card Out, Type Mismatch, Power Failure, Card Failure, Wavelength
Mismatch, Application Code Mismatch
OMT25 Card Out, Type Mismatch, Power Failure, Card Failure, Application
Code Mismatch
Otx Card Out, Type Mismatch, Power Failure, Card Failure, Laser
Temperature Low, Laser Temperature High, Low Tx Power, High Tx
Power, Laser Bias High
OMR25C Card Out, Type Mismatch, Power Failure, Card Failure, Application
Code Mismatch
Orx Card Out, Type Mismatch, Power Failure, Card Failure, Low Rx Power,
High Rx Power
GbE Snk LOF, EXC, DEG, BBENE 15 Min, ESNE 15 Min, SESNE 15 Min,
BBEFE 1 Day, ESNE 1 Day, SESNE 1 Day
OCH Snk LOF, EXC, DEG, TIM, BBENE 15 Min, ESNE 15 Min, SESNE
15 Min, BBEFE 1 Day, ESNE 1 Day, SESNE 1 Day
OPS Snk LOS, LOD
OPG Card Out, Type Mismatch, Power Failure, Card Failure

11-80 ECI Telecom Ltd. Proprietary 432006-2444-0H3-A00


EMS-XDM User Manual Troubleshooting Alarms

TRP25_2V
Objects in card
T6XX, OTx, MBR6, ORx, OPS Src, OCH Src, OPI Snk, OPS Snk, OCH Snk,
OPG

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Slightly Degraded, Program Fail

Alarms per object


Object Alarms
OMT25xx Card Out, Type Mismatch, Power Failure, Card Failure, Wavelength
Mismatch, Application Code Mismatch
OMT25 Card Out, Type Mismatch, Power Failure, Card Failure, Application
Code Mismatch
Otx Card Out, Type Mismatch, Power Failure, Card Failure, Laser
Temperature Low, Laser Temperature High, Low Tx Power, High Tx
Power, Laser Bias High
OMR25C Card Out, Type Mismatch, Power Failure, Card Failure, Application
Code Mismatch
Orx Card Out, Type Mismatch, Power Failure, Card Failure, Low Rx Power,
High Rx Power
OPS Snk LOS, LOD
OPG Card Out, Type Mismatch, Power Failure, Card Failure

432006-2444-0H3-A00 ECI Telecom Ltd. Proprietary 11-81


Troubleshooting Alarms EMS-XDM User Manual

OFA
Objects in card
OM_BAC, OM_PAC, OM_ILC, OTRx, OTS Src, OTS Snk, OMS Src, OMS
Snk, Power Ctrl

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Slightly Degraded, Program Fail

Alarms per object


Object Alarms
OM_BAC; Card Out, Type Mismatch, Power Failure, Card Failure,
OM_PAC; Wavelength Mismatch, Application Code Mismatch
OM_ILC
OTRx Card Out, Type Mismatch, Power Failure, Card Failure, Low
Temperature, High Temperature, Low Rx Power, High Rx Power,
Low Tx Power, High Tx Power, Pump Bias High
OTS Snk LOS
Power Control Tracking Limit Exceeded, Input Power Change, Set Capability
Exceeded, Gain Input Overload

OFA_M
Objects in card
OM, OTRx, OTS Src, OTS Snk, OMS Src, OMS Snk, Power Ctrl

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Slightly Degraded, Program Fail

Alarms per object


Object Alarms
OM_OFA_M Card Out, Type Mismatch, Power Failure, Card Failure,
Application Code Mismatch, Midstage Out of Range
OT_OFA_M Card Out, Type Mismatch, Power Failure, Card Failure, Power
Reflect, High Rx Power, Low Tx Power
OTS Snk LOS
Power Control Tracking Limit Exceeded, Input Power Change, Set Capability
Exceeded, Gain Input Overload

11-82 ECI Telecom Ltd. Proprietary 432006-2444-0H3-A00


EMS-XDM User Manual Troubleshooting Alarms

OFA_R
Objects in card
OM, OTS Snk, OMS Snk, OCH CTP SNC

Alarms at card level


Card Out, Type Mismatch

Alarms per object


Object Alarms
OM_OFA_R Card Out, Type Mismatch
OT_OFA_R Card Out, Type Mismatch, Power Failure, Card Failure, Power
Reflect, High Rx Power, Low Tx Power
OTS Snk LOS

OMSP and OMSPA


Objects in card
OMSP, OTRX, OTS Src, OTS Snk, Optical PG

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Slightly Degraded, Program Fail

Alarms per object


Object Alarms
OMSP Card Out, Type Mismatch, Power Failure, Card Failure, Wavelength
Mismatch Alarm, Application Code Mismatch
OTRx Card Out, Type Mismatch, Power Failure, Card Failure, Low
Temperature, High Temperature, Low Rx Power, High Rx Power,
Low Tx Power, High Tx Power, Laser Bias
Optical PG Service Failure, Service Degraded, Protection Path Failure, Protection
Path Degraded

Maintenance operations per object


Object Maintenance operations
Optical PG Optical PG Lockout, Optical PG Force Switch, Optical PG Section
Switch

432006-2444-0H3-A00 ECI Telecom Ltd. Proprietary 11-83


Troubleshooting Alarms EMS-XDM User Manual

OPM
Objects in card
OM_PM, OPS_M

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, Switch Failure

Alarms per object


Object Alarms
OM_PM Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed,
BIT Degraded, BIT Slightly Degraded, Program Fail
OPS_M Low OSNR, Missing Carrier, Unexpected Carrier, Invalid Carrier

Maintenance operations per object


Object Maintenance operations
OPS_M Get OPM PM Data

AUX_2I and AUX_2X


Objects in card
OM-1, OM-2

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Slightly Degraded, Program Fail

Alarms per object


Object Alarms
OM_1; OM_2 Card Out, Type Mismatch, Power Failure, Card Failure

11-84 ECI Telecom Ltd. Proprietary 432006-2444-0H3-A00


EMS-XDM User Manual Troubleshooting Alarms

DIO1_20 and DIO1_40F


Objects in card
OM, OT, OPI Src, OPI Snk, GEoS Src, GEoS Snk, VC-4 Src, VC-4 Snk

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure

Alarms per object


Object Alarms
OPI Snk LOS, LOD
GEoS Snk Auto Negotiation Fail, Auto Negotiation Ability Mismatch, Partner
Offline, Partner Link Fail, Partner Auto Negotiation Fail, Link
Down, Rx Buffer Overflow, Tx Buffer Overflow, Tx Good Packets
Count 15 Min, Tx Bytes Count 15 Min, Rx Good Packets Count
15 Min, Rx Bytes Count 15 Min, Tx Error Packets 15 Min, Packet
Drop Event 15 Min, Tx Good Packets Count 1 Day, Tx Bytes
Count 1 Day, Rx Good Packets Count 1 Day, Rx Bytes Count
1 Day, Tx Error Packets 1 Day, Packet Drop Event 1 Day

Maintenance operations per object


Object Maintenance operations
VC-4 Src Force AIS, Force RDI

432006-2444-0H3-A00 ECI Telecom Ltd. Proprietary 11-85


Troubleshooting Alarms EMS-XDM User Manual

DIO1_61
Objects in card
OM, OT, OPI, Src, OPI Snk, GEoS Src, GEoS Snk, SPI Src, SPI Snk, MS Src,
MS Snk, RS Src, RS Snk, VC-4 Src, VC-4 Snk, AU-4 Src, AU-4 Snk

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure

Alarms per object


Object Alarms
OMDIO Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed,
BIT Degraded, BIT Slightly Degraded
OT Card Out, Type Mismatch, Power Failure, Card Failure, Wavelength
Mismatch Alarm, Application Code Mismatch
OPI Snk LOS, LOD
GEoS Snk Auto Negotiation Fail, Auto Negotiation Ability Mismatch, Partner
Offline, Partner Link Fail, Partner Auto Negotiation Fail, Link Fail,
Rx Buffer Overflow, Tx Buffer Overflow, Tx Good packets Count
15 Min, Tx Bytes Count 15 Min, Rx Good Packets Count 15 Min,
Tx Bytes Count 15 Min, Tx Error Packets Count 15 Min
SPI Snk LOS
RS Snk LOF, TIM, BBENE 15 Min, ESNE 15 Min, SESNE 15 Min,
BBENE 1 Day, ESNE 1 Day, SESNE 1 Day
MS Snk AIS, EXC, DEG, RDI, MSPL Failure, UATNE, UATFE, BBENE
15 Min, ESNE 15 Min, SESNE 15 Min, BBENE 1 Day, ESNE
1 Day, SESNE 1 Day, BBEFE 15 Min, ESFE 15 Min, SESFE
15 Min, BBEFE 1 Day, ESFE1 Day, SESFE 1 Day
AU-4 Snk AU/TU-AIS, LOP
VC-4 Snk AIS, EXC, DEG, EDI, TIM, SSF, UNEQ, PLM, LOA, LOMC, PJ
15 Min, UAT, BBENE 15 Min, ESNE 15 Min, SESNE 15 Min,
BBENE 1 Day, ESNE 1 Day, SESNE 1 Day, BBEFE 15 Min, ESFE
15 Min, SESFE 15 Min, BBEFE 1 Day, ESFE 1 Day, SESFE 1 Day

Maintenance operations per object


Object Maintenance operations
RS Src Terminal (Near-End) Loopback
MS Src Force RDI
MS Snk Facility (Far-End) Loopback
VC-4 Src Force AIS, Force RDI

11-86 ECI Telecom Ltd. Proprietary 432006-2444-0H3-A00


EMS-XDM User Manual Troubleshooting Alarms

OADM4REW, OADM4GEW, and OADM1EW


Objects in card
OM_EW_ALS_SW or OM_EW_ALS or OM_EW_SW or OM_EW
and
OM_AD1QEWxx or OM_AD4RQEWxx or OM_AD4GQEWxx
and
OTRxx, OTRx, OTS Src, OTS Snk, OMS Src, OMS Snk, OPS Src, OPS Snk,
Power Control

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Not OK, Program Fail

Alarms per object


Object Alarms
OM_EW_ALS_SW; Card Out, Type Mismatch, Power Failure, Card Failure
OM_EW_ALS;
OM_EW_SW;OM_
EW
OM_AD1QEWxx; Card Out, Type Mismatch, Power Failure, Card Failure
OM_AD4RQEWxx;
OM_AD4GQEWxx
OTRx Card Out, Type Mismatch, Power Failure, Card Failure, Low Rx
Power, High Rx Power, Low Tx Power, High Tx Power
OTRxx Card Out, Type Mismatch, Power Failure, Card Failure, Low Rx
Power, High Rx Power
OPS Snk LOS
OTS Snk LOS
Power Control Tracking Limit Exceeded, Input Power Change, Set Capability
Exceeded, Gain Input Overload

432006-2444-0H3-A00 ECI Telecom Ltd. Proprietary 11-87


Troubleshooting Alarms EMS-XDM User Manual

OADM4RAB, OADM4GAB, and OADM1AB


Objects in card
OM_AB_ALS_SW or OM_AB_ALS or OM_AB_SW or OM_AB
and
OM_AD1QABxx or OM_AD4RQABxx or OM_AD4GQABxx
and
OTRxx, OTRx, OTS Src, OTS Snk, OMS Src, OMS Snk, OPS Src, OPS Snk,
Power Control

Alarms at card level


Card Out, Type Mismatch, Power Failure, Card Failure, BIT Failed, BIT
Degraded, BIT Not OK, Program Fail

Alarms per object


Object Alarms
OM_EW_ALS_SW; Card Out, Type Mismatch, Power Failure, Card Failure
OM_EW_ALS;
OM_EW_SW;OM_EW
OM_AD1QEWxx; Card Out, Type Mismatch, Power Failure, Card Failure
OM_AD4RQEWxx;
OM_AD4GQEWxx
OTRx Card Out, Type Mismatch, Power Failure, Card Failure,
Low Rx Power, High Rx Power, Low Tx Power, High Tx
Power
OTRxx Card Out, Type Mismatch, Power Failure, Card Failure,
Low Rx Power, High Rx Power
OPS Snk LOS
OTS Snk LOS
Power Control Tracking Limit Exceeded, Input Power Change, Set
Capability Exceeded, Gain Input Overload

11-88 ECI Telecom Ltd. Proprietary 432006-2444-0H3-A00

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