Professional Documents
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Troubleshooting Alarms
In this chapter:
Overview ....................................................................................................... 11-1
Alarm Resolution Workflow ......................................................................... 11-3
Alarm Interactions ......................................................................................... 11-4
Transmission Alarms ..................................................................................... 11-5
Service Alarms ............................................................................................ 11-43
Timing Alarms............................................................................................. 11-45
Equipment Alarms ....................................................................................... 11-48
ATS Alarms ................................................................................................. 11-66
EMS-XDM-specific Alarms ........................................................................ 11-67
Checking Optical Parameters ...................................................................... 11-69
Card Objects, Alarms, and Maintenance Operations................................... 11-70
Overview
This section provides a comprehensive list of EMS-XDM alarms and
maintenance operations relevant to each object in EMS-XDM.
Alarms are listed alphabetically within each alarm type category.
Details for each alarm are provided, including the alarm name, description,
severity, and corrective action(s).
Some alarms, such as the Trace Identifier Mismatch (TIM) alarm, can occur at
multiple levels, like the Regenerator Section (RS), Multiplexer Section (MS),
and High-order (HO) Path, and Low-order (LO) Path levels. In most cases,
alarms are cleared in the same fashion at all levels.
Degraded (DEG)
Severity: Minor
The DEG alarm indicates that the Bit Error Rate (BER) on the incoming frame
is higher than the configured threshold. This threshold is lower than the one
specified for the EXC alarm.
MSPL Failure
Severity: Minor
In bidirectional operation mode, the MSPL Failure alarm indicates that one of
the following conditions exists:
| Faulty K1/K2 bytes received
| No answer from the far-end node
| Failure of the Exercise command
3. Check that the fiber is connected between the connecting ports, and that
there are no LOS or LOF alarms at the RS level and no AIS alarms at the
MS level.
4. Check the MS PM counters in the protection link.
5. Reboot the protecting card in both sides.
6. Replace the protecting card.
PJ_15M
Severity: Warning
The PJ_15M alarm indicates that the pointer justification count exceeds a
predetermined value.
Unequipped (UNEQ)
Severity: Major
The UNEQ alarm indicates that an unequipped signal has been detected. This
error may be caused by a disconnected trail.
TCAs
PM thresholds of an object are determined by the assigned PM profile. The PM
profile contains a threshold setting for each PM counter relevant to the object
type.
Threshold-crossing alarms (TCAs) are triggered when the PM threshold for an
object is exceeded. There are two thresholds for each PM interval (15-minutes
and one day): a low threshold and a high threshold. When the value of a PM
counter is higher than the high threshold, an alarm is reported.
PM profiles are user-defined and can be used by the operator to troubleshoot
alarms. For example, if the current high threshold settings within a PM profile
are relatively low, you can change these settings to determine if an alarm, such
as an Errored Seconds alarm, resulted from a sudden bursty error or errors that
have accumulated over time. By changing the threshold setting in the PM
profile, you can detect if the error was received over a long or short period of
time.
The following topics describe the XDM TCAs.
The SESNE alarm is a threshold-crossing alarm that indicates that the system
has exceeded the respective 1-day/15-minute SES threshold at the near end
node. The PM counter for this alarm is incremented whenever 30% or more of
the frames in a given second are errored. This alarm may indicate possible
hardware failure.
Encapsulation Mismatch
Severity: Major
The Encapsulation Mismatch alarm indicates that the GFP/HDLC
encapsulation hardware revision does not support the configured Encapsulation
Type.
Header Mismatch
Severity: Major
The Header Mismatch alarm indicates a mismatch between the expected and
received extension headers in the GFP layer. This alarm typically indicates an
interoperability problem with other vendor equipment.
Link Down
Severity: Major
The Link Down alarm indicates an Ethernet link that is down or loss of carrier
(as defined in IEEE 802.3). This alarm may result from:
| A failure in the auto-negotiation process between the EIS/EISM/DIO and
the customer device
| A loss of signal on the link resulting from disconnected fibers or cables, or
a hardware failure
Partner AN Failure
Severity: Minor
The Partner AN Failure alarm indicates a failure of the remote partner during
the auto-negotiation process.
Partner Offline
Severity: Minor
The Partner Offline alarm indicates that the remote partner is offline or out of
service.
Rx Buffer Overflow
Severity: Minor
The Rx Buffer Overflow alarm indicates a First In First Out (FIFO) buffer
overflow for the ingress traffic.
Tx Buffer Overflow
Severity: Minor
The Tx Buffer Overflow alarm indicates a FIFO buffer overflow condition for
egress traffic.
Data TCAs
The following topics describe the data-related TCAs for Ethernet and Layer 2.
EoS Tx Utilization
Severity: Warning
The EoS Tx Utilization alarm indicates that EoS link utilization exceeds the
configured percentage threshold of the active bandwidth. This alarm is
typically used as a planning tool to aid in detecting when there is insufficient
bandwidth on the link. This alarm is only reported for 15-minute intervals.
In Discard
Severity: Warning
The In Discard alarm is a threshold-crossing alarm that indicates the total
number of events in which the probe dropped frames, due to lack of resources.
Note that this number is not necessarily the number of frames dropped, but the
number of times this condition has been detected. This alarm is only reported
for 15-minute intervals.
Rx Error Octets
Severity: Major
The Rx Error Octets alarm is a threshold-crossing alarm that indicates that the
number of received errored octets per port exceeds the configured threshold.
This alarm is only reported for 15-minute intervals.
This alarm results when incorrect information is transmitted from the remote
partner.
Rx Error Pkts
Severity: Warning
The Rx Error Pkts alarm is a threshold-crossing alarm that indicates that the
number of received errored frames per port exceeds the configured threshold.
This alarm is only reported for 15-minute intervals.
This alarm results when incorrect information is transmitted from the remote
partner.
Tx Utilization
Severity: Warning
The Tx Util alarm indicates the transmitted utilization (transmitted average
octets rate per percentage of the dedicated network BW). This alarm is only
reported for 15-minute intervals.
DCC TCAs
The following topics describe the DCC TCAs.
Illegal Alarm
Severity: Major
The Illegal alarm indicates that the required correction is beyond the gain
capability of the card, and that the set correction is less than the required
correction.
OCU Alarms
The following topics describe the Orderwire Control Unit (OCU) alarms.
OCU-LCK
Severity: Warning
The OCU-LCK alarm indicates a problem on the Orderwire Control Unit
optical channel interface.
OCU-OCI
Severity: Warning
The OCU-OCI alarm indicates a problem on the Orderwire Control Unit
optical channel interface.
PCS Alarms
The following topics describe the PCS alarms.
PCS HI BER
Severity: Warning
The PCS HI BER alarm indicates HI BER conditions, possibly caused by:
| Extremely high received optical power levels
| Very low received optical power levels
| A receiver malfunction or a problem with the other-side transmitter
PCS LF
Severity: Warning
The PCS LF alarm indicates a local fail.
PCS RF
Severity: Warning
The PCS RF alarm indicates a remote fail.
Service Degraded
Severity: Major
The Service Degraded alarm indicates degradation in the traffic signal. This
alarm may also indicate that a XC that is part of a trail is transmitting traffic,
but the traffic is recognized as degraded.
If the service is on an unprotected path, this alarm indicates a degraded traffic
signal somewhere along the path. If the service is on a protected path, then it
indicates one of two possible problems: either the nonactive path has failed, or
the service on the active path is degraded.
T3-1/T3-2 AIS
Severity: Major
The T3-1/T3-2 AIS alarm indicates that T3-1/T3-2 has an alarm indication
signal.
TG T4 Squelch
Severity: Warning
The TG T4 Squelch alarm indicates that the quality of the timing source for T4
output is below the quality threshold set for this output, and is therefore
considered unsuitable as a T4 timing output. The timing source is squelched so
it is not used as a synchronization source for other systems.
TS-1/TS-2/T3-1 LOF
Severity: Major
The TS-1/TS-2/T3-1 LOF alarm indicates that TS-1/TS-2/T3-1 has a loss of
frame.
MS-SPRing Squelching
Severity: Minor
If a switching NE detects segmentation in a ring or additional segmentation in a
ring, it squelches traffic destined for the unreachable NEs.
In the case of a switching node, this alarm identifies the line being squelched
(MS TTP).
Node ID Mismatch
Severity: Minor
The Node ID Mismatch alarm indicates the occurrence of three consecutive
and identical frames that contain a source node (byte K2, bits 1-4) that does not
match the node ID of a neighbor (based on the resident ring map of the
destination node), or that does not match an entry in the ring map.
BIT Degraded
Severity: Major
The BIT Degraded alarm indicates an equipment fault that may affect
functionality. BIT code information identifies the module within a card
reporting a problem.
In addition to the alarm, if the equipment is protected, it performs a switch to
protected mode.
This alarm can result from:
| A problem in the card or the HLXC/XIO connector to the card
| A misplaced or faulty HLXC/XIO matrix
BIT Failed
Severity: Critical
The BIT Failed alarm indicates an equipment fault that is more severe than the
one indicated by the BIT Degraded alarm. This alarm results from:
| A problem in the card or the HLXC/XIO connector to the card
| A misplaced or faulty HLXC/XIO matrix
BIT failure with severity critical will cause card to reset. The card initialization
is not complete, in order to provide time for a technician to view the critical
BIT failure log. The card does not forward traffic until the log is deleted.
Air Flow
Severity: Warning
The Air Flow alarm indicates there is an intake airflow shortage into the system
(originating from the fan unit on the XDM-40 or XDM-50).
Card Failure
Severity: Major
The Card Failure alarm indicates that the card has a general hardware failure.
This alarm indicates a more serious condition than the BIT Failed alarm, as it
signifies a total failure of the card. In contrast, the BIT Failed alarm suggests
that some of the functioning of the card or module is missing or not working
properly.
Card Out
Severity: Major
The Card Out alarm indicates that an assigned card is no longer in its slot. This
alarm results when:
| The card is assigned, but not physically present in the slot
| The card is not in the slot
Door Open
Severity: Warning
The Door Open alarm indicates that the shelf door (on the MECP/MXC) is
open.
Eqpt Ctrl
Severity: Warning
The Eqpt Ctrl alarm indicates a problem with the control object on the
equipment.
High Temperature
Severity: Major
The High Temperature alarm indicates that the equipment temperature is high
(65°C or higher).
Low Temperature
Severity: Major
The Low Temperature alarm indicates that the temperature is below 0°C.
Power Failure
Severity: Major
The Power Failure alarm indicates that a power failure has been detected in the
card.
Program Fail
Severity: Major
The Program Fail alarm indicates either that the software is not functioning
properly in the card, or that the system has failed to update the card database to
the nonvolatile memory (NVM).
Turbo Mode On
Severity: Warning
The Turbo Mode alarm indicates that there is a card in the system with a high
temperature.
Type Mismatch
Severity: Major
The Type Mismatch alarm indicates that the wrong card or module was
inserted in the slot. This alarm results when the Equipment Actual Type and the
Equipment Expected Type are not the same. These two values must be
identical.
USF
Severity: Warning
The USF alarm indicates a problem with the air dust filter.
High Rx Power
Severity: Major
The High Rx Power alarm indicates that the received power is higher than the
maximum allowed value.
High Tx Power
Severity: Critical
The High Tx Power alarm indicates that the transmitted power is higher than
the maximum allowed value.
Invalid Carrier
Severity: Major
The Invalid Carrier alarm indicates an out-of-grid carrier (that is, above the
noise threshold) or a double carrier (within a grid window). The alarm is
generated for one or more invalid carriers. This alarm applies only to OPM
cards and is detected when the OPM scans the spectrum and identifies a
wavelength(s) that is not defined. The alarm usually occurs during installation
or when adding another lambda with the wrong setups.
This alarm can result from:
| A non-WDM transmitter connected to a WDM system
| A misplaced transmitter
Laser Bias
Severity: Major
The Laser Bias alarm indicates that the laser bias current is becoming low,
signaling the end of life of the device.
Low Rx Power
Severity: Major
The Low Rx Power alarm indicates that the received power is lower than the
minimum allowed value.
Low Tx Power
Severity: Critical
The Low Tx Power alarm indicates that the transmitted power is lower than the
minimum allowed value.
Missing Carrier
Severity: Major
The Missing Carrier alarm indicates a mismatch between the expected carriers
list and the present carriers, as measured. The alarm is generated for one or
more mismatches. This alarm applies only to OPM cards.
OAM Alarms
The following topics describe OAM (Optical Amplifier Module) alarms that
occur in MCS and DIO cards (on ETY ports only).
| OAM Discovery Failure
| OAM Link Lost
| OAM Remote Link Failure
| OAM Remote Link Event
| OAM Local Link Event
Power In LOS
Severity: Major
The Power In LOS alarm indicates a loss of signal in Modules Cage modules
(amplifiers). This alarm condition is conveyed as an equipment alarm instead
of as a transmission alarm, as the affected modules do not have transmission
objects.
Switch Fail
Severity: Major
The Switch Fail alarm is specific to OPM cards where the 1:4 switch may fail.
The alarm usually indicates a card hardware failure.
Unexpected Carrier
Severity: Major
The Unexpected Carrier alarm indicates a mismatch between the expected
carrier list and the present carriers, as measured. The alarm is generated for one
or more mismatches and is detected when assigning a channel. This alarm
applies only to OPM cards.
Wavelength Mismatch
Severity: Major
The Wavelength Mismatch alarm indicates that the expected configured
wavelength differs from the actual value supported by the optical module. This
alarm usually occurs during installation or maintenance (if replacing a module
with the wrong type).
Lock Open
Severity: Major
The Lock Open alarm indicates that in the XDM-100 or XDM-300, the MXC
card is not properly inserted or the lock on this card is open.
MS Snk AIS, EXC, DEG, RDI, MSPL Failure, UATNE, UATFE, BBENE
15 Min, ESNE 15 Min, SESNE 15 Min, BBENE 1 Day, ESNE
1 Day, SESNE 1 Day, BBEFE 15 Min, ESFE 15 Min, SESFE
15 Min, BBEFE 1 Day, ESFE1 Day, SESFE 1 Day
AU-4 Snk CTP AIS, LOP, AIS, EXC, DEG, RDI, TIM, SSF, UNEQ, PLM,
LOM, LOA
MS Snk AIS, EXC, DEG, RDI, MSPL Failure, UATNE, UATFE, BBENE
15 Min, ESNE 15 Min, SESNE 15 Min, BBENE 1 Day, ESNE
1 Day, SESNE 1 Day, BBEFE 15 Min, ESFE 15 Min, SESFE
15 Min, BBEFE 1 Day, ESFE1 Day, SESFE 1 Day
AU-4 Snk CTP AIS, LOP, AIS, EXC, DEG, RDI, TIM, SSF, UNEQ, PLM,
LOM, LOA
PIO2_84
Objects in card
2M Src, 2M Snk, VC-12 Src, VC-12 Snk
TRP10_2
Objects in card
OM10_1xx, OM10_1, OT10, OPS Src, OPS Snk, OCH Src, OCH Snk, RS Src,
RS Snk, OPG
TRP25_2
Objects in card
OMT25xx, OMT25, OTx, OMR25C, ORx, OPS Src, OPS Snk, OCH Src,
OCH Snk, RS Src, RS Snk, OPG
TRP25_2C
Objects in card
OMT25xx, OMT25, OTx, OMR25C, ORx, OPS Src, OPS Src, OPS Snk, OCH
Src, OCH Snk, DSR Src, DSR Snk, OPG
TRP25_2G
Objects in card
OMT25xx, OMT25, OTx, OMR25C, ORx, OPS Src, OPS Snk, OCH Src,
OCH Snk, GbE Src, GbE Snk, OPG
TRP25_2V
Objects in card
T6XX, OTx, MBR6, ORx, OPS Src, OCH Src, OPI Snk, OPS Snk, OCH Snk,
OPG
OFA
Objects in card
OM_BAC, OM_PAC, OM_ILC, OTRx, OTS Src, OTS Snk, OMS Src, OMS
Snk, Power Ctrl
OFA_M
Objects in card
OM, OTRx, OTS Src, OTS Snk, OMS Src, OMS Snk, Power Ctrl
OFA_R
Objects in card
OM, OTS Snk, OMS Snk, OCH CTP SNC
OPM
Objects in card
OM_PM, OPS_M
DIO1_61
Objects in card
OM, OT, OPI, Src, OPI Snk, GEoS Src, GEoS Snk, SPI Src, SPI Snk, MS Src,
MS Snk, RS Src, RS Snk, VC-4 Src, VC-4 Snk, AU-4 Src, AU-4 Snk